Near Austin, TX 78701
Leonardo
Job Details: 01/27/2019
MICROWAVE JENN-AIR JMW2327WS02 Arrived on site to test unit with techline. Test unit with tech support and found bad appliance manager and bad inverter and bad magnetron. Replaced inverter and replaced appliance manager for microwave and magnetron 7724023229. Test unit and unit working correctly.
Near Wimberley, TX 78676
Brandon
Job Details: 01/27/2019
MICROWAVE WHIRLPOOL WMH53520CS7 "Arrived on site for customer complaint of microwave not working properly. Reset unit, working properly at time of service."
Near Leander, TX 78641
Lou
Job Details: 01/27/2019
REFRIGERATOR KITCHENAID KFIS29BBMS02 "arrived on site ct refrigerator ice maker not working. Upon further inspection, I checked temperature readings in the Rc and FC sections. My reading for the RC was 42 degrees and the FC was 19 degrees. I placed the unit in diagnostics and ran test 56 and got E1–no cooling. I ran test 58 and it read temp warmer than harvest temp. I advised the customer of my findings and notified Service Manager CS of my findings. I am ordering a sealed system consisting of the compressor, dryer, access tube, and both evaporators, along with CNOTE 3 HOURS. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (3 HOUR ) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10276644 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)"
Near New Braunfels, TX 78130
Robert
Job Details: 01/27/2019
DISHWASHER AMANA ADB1400AGS1 "Arrived on job to install spring and bushing. Installed, tested functionality of door, passed."
Near Lakeway, TX 78734
Brandon
Job Details: 01/27/2019
DRYER WHIRLPOOL MED8200FW0 "Arrived on site for customer complaint of long dry times, found error code F4e3 thermistor error. Tested resistance of both thermistors at control board, tested good, instructed customer to clean vent."
Near Canyon Lake, TX 78133
Diego G.
Job Details: 01/27/2019
REFRIGERATOR KITCHENAID KRMF706ESS02 Customer will not be available for appointment. Reschedule with customer for 1/28/19 cust requesting morning appt. if possible ; ordrng 1 CNOTES (CNOTES )
Near Canyon Lake, TX 78133
Diego G.
Job Details: 01/27/2019
REFRIGERATOR KITCHENAID KRMF706ESS02 Customer will not be available for appointment. Reschedule with customer for 1/28/19 cust requesting morning appt. if possible ; ordrng 1 CNOTES (CNOTES )
Near Canyon Lake, TX 78133
Diego G.
Job Details: 01/27/2019
REFRIGERATOR KITCHENAID KRMF706ESS02 Customer will not be available for appointment. Reschedule with customer for 1/28/19 cust requesting morning appt. if possible ; ordrng 1 CNOTES (CNOTES )
Near Marble Falls, TX 78654
Thomas L.
Job Details: 01/27/2019
WASHER MAYTAG MVWX655DW0 Arrived on site for no operation. Found unit totally dead. Found unit to have failed drain pump and failed control board. Replaced both and unit tested properly. All water connections are dry. Office gave approval for cost of repair.
Near Austin, TX 78758
Paul
Job Details: 01/27/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived onsite for the refrigerator with ice and dispenser concerns. This unit does not have a dispenser. Ms stated that neither compartment is cooling correctly. I found the compressor overload tripping after the compressor started and would run for about 5 seconds. I checked the windings on the compressor and they tested good. I found the compressor drawing 12.67 amps the entire time in start before tripping the overload and never switching to run. Need to replace the start device to complete service. RS for Tue 1/29.; ordrng 1 WPW10448874 (TSD2 115V ELECTRICAL)
Near Georgetown, TX 78633
Steve C.
Job Details: 01/27/2019
MICROWAVE KITCHENAID KEMS308SSS05 Arrived on site to replace the inverter and Megatron per whirlpool Sr#7724016671. Replaced both parts and the unit now is giving the F1e5 error code inverter. Spoke to the manager CS and advise that we will be refunding them the cost of labor and parts.
Near Georgetown, TX 78626
Jerry C.
Job Details: 01/27/2019
DISHWASHER KITCHENAID KDPE234GPS0 "KDPE234GPS0 Arrived to inspect wash issues. The unit had signs of debris distributed throughout the interior and the customer had attempted to run it twice. I tested within service test mode and found no stored errors and allowed the unit to complete service test mode with all functions present. I advised the customer to use more detergent, as I had them switch types and lower the amount prior. I did hear the sump pulsate several times and it may have been a faulty one installed. Office to order the sump assembly. N leaks observed during service. ; ordrng 1 W11085683 (pump&motor)"
Near Georgetown, TX 78626
Jerry C.
Job Details: 01/27/2019
DISHWASHER KITCHENAID KDTE104DSS0 KDTE104DSS0 Arrived to inspect leak. I found the diverter valve seal leaking onto the floor and it had also damaged the diverter. The sump assembly will require replacement. The wire harness appeared to be in serviceable condition.
Near Round Rock, TX 78665
Jerry C.
Job Details: 01/27/2019
MICROWAVE WHIRLPOOL WMH32519FS0 WMH32519FS0 Arrived to inspect time issue. I found the unit was loosing approximately 6 minutes within a month. I removed and replaced the control and tested. Operational test good.
Near Leander, TX 78641
Jonathan
Job Details: 01/27/2019
DISHWASHER WHIRLPOOL WDF330PAHS2 (AI) Arrived on site for dishwasher with broken slide rail. Inspected unit and found that stop for rail would not click into damaged rail. Removed and replaced rail. Tested unit operations and all tested good. No water leaks present at time of service.
Near Temple, TX 76502
Al
Job Details: 01/27/2019
RANGE WHIRLPOOL WEG730H0DS0 "Arrived to install previously ordered parts. Installed grate, cap burners and spud orfce. Tested unit and unit tested as designed.JOB COMPLETE."
Near San Marcos, TX 78666
Leonardo
Job Details: 01/27/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not filling with water. Test unit and found water turned off to unit under sink. Turned water on to unit test unit and unit working as designed. No leaks present at this time job complete.
Near Austin, TX 78732
Luis
Job Details: 01/27/2019
REFRIGERATOR MAYTAG MFI2568AEB "Arrived on site for broken mullion. Found mullion broken at hinge connections diagnosed unit will need new mullion heater assembly. Removed mullion installed new mullion heater assembly,y checked door operation unit working as designed."
Near Georgetown, TX 78628
Arthur B.
Job Details: 01/27/2019
WASHER WHIRLPOOL LSN2000PW2 "Arrived onsite for customer complaint of top load washer not starting intermittently. Removed console and found lid switch would short out. Found lid switch faulty. Removed and replaced lid switch. Tested unit. U it now fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service."
Near Leander, TX 78641
Lou
Job Details: 01/27/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "arrived on site to install previously diagnosed and ordered part. I previously ordered the water valve due to testing it and it showing to be open. I removed and replaced the valve and tested and it operated as designed. The customer advised that they cancelled the previous service call after I installed the ice maker due to the unit making ice, but then it stopped again. No water leaks observed during service, job completed."
Near Lockhart, TX 78644
Diego G.
Job Details: 01/27/2019
DRYER WHIRLPOOL WED4616FW0 "Arrived on site. Check for no operation issues. Found bad door switch allowing unit not to kick on. Replaced door switch and cycled, all functions tested OK. Job complete"
Near Lockhart, TX 78644
Diego G.
Job Details: 01/27/2019
DRYER WHIRLPOOL WED4616FW0 "Arrived on site. Check for no operation issues. Found bad door switch allowing unit not to kick on. Replaced door switch and cycled, all functions tested OK. Job complete"
Near Lockhart, TX 78644
Diego G.
Job Details: 01/27/2019
DRYER WHIRLPOOL WED4616FW0 "Arrived on site. Check for no operation issues. Found bad door switch allowing unit not to kick on. Replaced door switch and cycled, all functions tested OK. Job complete"
Near Leander, TX 78645
James
Job Details: 01/27/2019
RANGE WHIRLPOOL KDRS467VSS05 Arrived on site and tested operation. I found the rear 3 and front center burners igniting constantly. Installed new igniter and found the same issue. I found the voltage at the outlet has been wired improperly causing the issue. Instructed superintendent of findings and recommended having electrician correct wiring to outlet. Job complete
Near Austin, TX 78752
Leonardo
Job Details: 01/27/2019
DISHWASHER IKEA IUD8500BX1 Arrived on site to test unit for unit leaking. Found leak coming from float housing. Found nut very loose letting water sip through to bottom. Secured nut test unit and no leaks found. Advised customer to run dishwasher and keep on eye on it. If problem returns we will need new housing job complete no leaks present at this time.
Near Kyle, TX 78640
Leonardo
Job Details: 01/27/2019
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site to to replace panel. Replaced panel control test unit and unit test good job complete unit heating correctly.
Near , TX 78628
Lou
Job Details: 01/27/2019
RANGE WHIRLPOOL WFG505M0BS3 "arrived on site to install previously diagnosed and ordered part. Due to being dented in the lower left corner of the broiler outer door panel, I removed and replaced the panel and tested. Unit operates as designed. No gas leaks detected during service, job completed."
Near Canyon Lake, TX 78133
Diego G.
Job Details: 01/27/2019
MICROWAVE KITCHENAID KMHS120ESS2 "Arrived on site. Check for opening door issues. Found primary switch sticking not allowing unit to cycle. Replaced primary switch and cycle, all functions tested OK. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 01/27/2019
MICROWAVE KITCHENAID KMHS120ESS2 "Arrived on site. Check for opening door issues. Found primary switch sticking not allowing unit to cycle. Replaced primary switch and cycle, all functions tested OK. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 01/27/2019
MICROWAVE KITCHENAID KMHS120ESS2 "Arrived on site. Check for opening door issues. Found primary switch sticking not allowing unit to cycle. Replaced primary switch and cycle, all functions tested OK. Job complete"
Near Austin, TX 78731
Scott
Job Details: 01/27/2019
DISHWASHER KITCHENAID KDTM354ESS1 "Arrived on site for handle falling off . Found set screw on right side had backed out . Took set screw out , threads look good . Used blue #2 on screw and tightened down handle . Handle is now secure . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78721
Joseph C.
Job Details: 01/27/2019
WASHER MAYTAG MVWC565FW0 "Arrived on site for “noisy operation” complaint. Inspected unit and could find no issues. Unit is performing as designed. No leaks detected, at time of service.
Near Manchaca, TX 78652
Leonardo
Job Details: 01/27/2019
OVEN WHIRLPOOL WFC310S0ES1 Arrived on site to test unit for door not closing or opening correctly. Test unit and found broken right hinge. Replaced hinge. Test unit after replacing hinge and unit test good. Gave the office a quote before replacing parts and they gave me the go ahead and maintenance guy was with me when replacing part will charge cc on file. Office will charge cc on file.
Near Lago Vista, TX 78645
James
Job Details: 01/27/2019
REFRIGERATOR GE GWE19JSLGFSS Arrived on site and tested operation. I found the noise coming from vibration of the heat loop line against the condenser. Reposition the damper pad on the line and the noise stopped. Unit tests good. Job complete
Near Kyle, TX 78640
Leonardo
Job Details: 01/27/2019
RANGE WHIRLPOOL WFG515S0ES0 "Arrived on site to test unit for light not working. Test unit and found bad light bulb. Test socket and socket test good, socket getting power when turning light on and off. Advised customer she will need to just replace bulb job complete"
Near Georgetown, TX 78626
Arthur B.
Job Details: 01/27/2019
DRYER WHIRLPOOL WET4024HW0 Arrived onsite for customer complaint of dryer not starting on combo unit. Removed back panel and found thermal fuse open. Used 1 WP3392519 (Thermal Fuse) from stock. Removed and replaced thermal fuse. Reassembled and tested. Unit now comes on as intended. No other issues found.; used 1 WP3392519 (FUSE) from stock
Near Georgetown, TX 78633
Tyler B.
Job Details: 01/24/2019
REFRIGERATOR SAMSUNG RFG238AARS/XAA "Arrived on site for unit pooling water again, found water under drawer, removed shelfs and EVAP cover, found no frost build up in drain, found am abnormal amount of condensation behind cover, added sealing tape to EVAP cover an tested good. No leaks on site"
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/24/2019
REFRIGERATOR IKEA IX5BBEXDS01 Arrived on site. Replaced freezer rails for clicking noises. All functions tested OK. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/24/2019
REFRIGERATOR IKEA IX5BBEXDS01 Arrived on site. Replaced freezer rails for clicking noises. All functions tested OK. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/24/2019
REFRIGERATOR IKEA IX5BBEXDS01 Arrived on site. Replaced freezer rails for clicking noises. All functions tested OK. No leaks present. Job complete
Near Austin, TX 78748
Brandon
Job Details: 01/24/2019
WASHER WHIRLPOOL WET4024HW0 "Arrived on site for customer complaint of washer leaking. I pulled unit out, supply lines tested good, ran two test cycles of filling, washing, and draining. No water leak coming from washer, customer may have a plumbing issue."
Near Round Rock, TX 78681
Jerry C.
Job Details: 01/24/2019
DISHWASHER WHIRLPOOL WDF520PADM7 WDF520PADM7 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the control and sump assemblies and tested the unit. All functions were present and no errors were generated within service test mode. No leaks observed during service.
Near Rogers, TX 76569
Arthur B.
Job Details: 01/24/2019
WASHER MAYTAG MVWC416FW0 Arrived onsite for customer complaint of top load washer not draining and making grinding noise. Ran diagnostics and found error code F9E1 (Long Drain). Removed rain pump and found motor seized. Replaced drain pump. Reassembled and ran calibration. Unit completed. All water connections were dry at time of service.
Near Austin, TX 78747
Kevin
Job Details: 01/24/2019
DISHWASHER WHIRLPOOL MDB8959SFZ4 "Arrived on site and found right track has broken, replaced tracks and it is now operating properly. No water leaks from connections at time of service, job complete"
Near Marble Falls, TX 78654
Thomas L.
Job Details: 01/24/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for unit that will not dispense ice. Found motor turning but will not drive auger. Replaced plate and shaft and tested unit. Dispenser now operates properly time after time. All water connections are dry.
Near Austin, TX 78736
Kevin
Job Details: 01/24/2019
WASHER MAYTAG MVWB765FW2 "Arrived on site and found gear case is leaking oil and there is a clicking noise during agitation, replaced gear case, clutch, and agitator. Ran test 51 and test 52 and noise has stopped. No water leaks from connections at time of service, job complete."
Near Leander, TX 78641
James
Job Details: 01/24/2019
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site and tested operation. I found that the upper interlock switches intermittently causing light to come on and turn table motor to run. Customer has also experienced it when putting time in to cook an item. I found wear on all 3 switches terminals. Installed new interlocks and switches. Tested operation and found unit now working properly. Job complete
Near Taylor, TX 76574
Jerry C.
Job Details: 01/24/2019
WASHER AMANA NTW4516FW1 NTW4516FW1 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the drive belt and calibrated the unit. The loud squeak and other noises were corrected and the unit worked as designed within service test mode. No leaks observed during service.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 01/24/2019
DRYER WHIRLPOOL MEDB835DW4 "Arrived on site for unit not heating, started unit and had no heat. Removed back and found all fuses good, found heater shorted out. Replaced element and tested good."
Near Pflugerville, TX 78660
Tyler B.
Job Details: 01/24/2019
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for unit not draining, found roof nail jammed in pump. Pump still good, reinstalled and tested good , no leaks on site"
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/24/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to replace deli drawer and control, after replacing unit tested good."
Near Leander, TX 78641
Lou
Job Details: 01/24/2019
MICROWAVE KENMORE 401.8852301 arrived on site to install previously diagnosed and ordered part. I removed and replaced the control thermostat and tested the unit. The unit still did not power on. I advised the customer of my findings and that the main control is no longer available. I removed the thermostat and the customer asked that I take the unit with me as she is going to purchase an new unit. I took the unit to throw in the trash as a favor to the customer. Job completed.
Near Georgetown, TX 78633
Jonathan
Job Details: 01/24/2019
REFRIGERATOR WHIRLPOOL KFIV29PCMS01 Arrived on site for refrigerator having water in bottom of RC. Inspected RC and found drain tube frozen. Found drain had wrapped and causing water to escape drain pan. Will need to replace drain pan and inspect ice box. Schedule return for Monday. Customer requested PM appointment for return. ; ordrng 1 SEENOTE (REQ PM ) and 1 W10836964 (DRAIN PAN)
Near Austin, TX 78703
Scott
Job Details: 01/24/2019
WASHER WHIRLPOOL WET4024HW0 Arrived on site for lock issues . Ran diagnostics and found lock issues again . All other features appear to be normal .did find that the tub cap has been rubbing and starting to fray . Ordering lid lock and tub cap and adapter . Also recommend changing out control same time as lid lock . No water leaks detected at time of service . Please call to set up return date .; ordrng 1 W10869789 (latch) and 1 W10882109 (TUB RING ) and 1 W11187713 (ADAPTER )
Near Austin, TX 78703
Luis
Job Details: 01/24/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for ice build up. Removed deli drawer found small amount of ice on evaporator coil,unit cooling correctly no ice on cover. Called tech support(7723995788) per tech support changing defrost setting to basic. File #7723995788"
Near , TX 78653
Wesley
Job Details: 01/24/2019
MICROWAVE WHIRLPOOL WMH32519HB2 Arrived on site for noise and bent frame. Advised customer on noise. Appears normal. Uninstalled microwave for 8th in bend on right side. Found bent rear panel and frame. Documented with pictures. Customer requesting replacement.
Near Leander, TX 78641
James
Job Details: 01/24/2019
DISHWASHER KITCHENAID KDTE104ESS4 Arrived on site and tested operation. I found the upper rack uneven and would roll out once pulled away from rear manifold. I found that the adjusters were not aligned properly on the dish rack. Corrected alignment and tested. Unit tests good and all functions working properly. Job complete
Near Georgetown, TX 78633
Jonathan
Job Details: 01/24/2019
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site for refrigerator leaking water in bottom of RC. Customer stated that water from refrigerator had damage floor(see SD-QuickPic). Customer complained about silicone coming off at top of FC. Performed diagnostics and gained access to evaporator drain. Removed air chamber and found water com from backside air chamber. Removed ice box and found no in correct position. Waded sealer gum on back side adapter. Found ice underneath drain pan and caused to bow. Removed ice from drain pan and removed drain pan. Installed new drain pan and tested drain. Assembled evaporator panel and air chamber. Removed silicone on top of FC and added silicone between cabinet and cavity. Tested all other operations. All tested good, no water leaks present."
Near Austin, TX 78724
Luis
Job Details: 01/24/2019
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Arrived on site for refrigerant leak in system. Removed evaporator,installed new evaporator and a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on. Checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Austin, TX 78724
Luis
Job Details: 01/24/2019
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Arrived on site for no cool in fresh food. Found no,air flow from fan motor diagnosed faulty evaporator fan motor. Removed faulty motor installed new fan motor powered unit on good air flow from fan unit working as designed. ; used 1 WP2315539 (MOTOR EVAP) from stock"
Near Austin, TX 78723
Luis
Job Details: 01/24/2019
REFRIGERATOR WHIRLPOOL ED2KVEXVL01 "Arrived on site for no water. Diagnosed frozen water lines,defrosted water lines ran water dispenser,water dispensing from dispenser unit working as designed."
Near Briggs, TX 78608
Al
Job Details: 01/24/2019
WASHER MAYTAG MHW5100DW0 Arrived to inspect washer not draining properly. Service tested the unit and got code F9E1- Long Drain.Removed and replaced the drain pump. Reassembled unit and unit tested as designed.All water lines were dry at the time of service.Customer OOW and charged:
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/24/2019
MICROWAVE WHIRLPOOL WMH73521CS5 Arrived on site. When attempting to replace door assembly found new door assembly damaged in box. We need to re-order door assembly to repair unit. Office to reschedule; ordrng 1 W10913378 (DOOR ASSY )
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/24/2019
MICROWAVE WHIRLPOOL WMH73521CS5 Arrived on site. When attempting to replace door assembly found new door assembly damaged in box. We need to re-order door assembly to repair unit. Office to reschedule; ordrng 1 W10913378 (DOOR ASSY )
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/24/2019
MICROWAVE WHIRLPOOL WMH73521CS5 Arrived on site. When attempting to replace door assembly found new door assembly damaged in box. We need to re-order door assembly to repair unit. Office to reschedule; ordrng 1 W10913378 (DOOR ASSY )
Near Georgetown, TX 78633
Jonathan
Job Details: 01/24/2019
VENTHOOD WHIRLPOOL KXU2836YSS0 Arrived on site for venthood not powering on. Performed diagnostics and gained access to motor disconnected quick connector at motor and powered unit on. Tested voltage at quick connector and within range. Connected motor and tested. Unit was working. Called tech support and spoke with Chris (SR#7724001299). He stated that no intermittent issue have been documented with unit. Spoke with customer on user care guide. Possible user error. Customer stated that he would press fan button to turn on and fan button is for off only. Fan turns on by pressing fan speed. Called service manger and will honor service fee for 90 days
Near Pflugerville, TX 78660
Tyler B.
Job Details: 01/24/2019
WASHER WHIRLPOOL WTW7300DW0 "Arrived back on site for GEARCASE clutch and rotor install. Replaced clutch GEARCASE and rotor and tested good, no Leaks on ste"
Near Austin, TX 78745
Kevin
Job Details: 01/24/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site and inspected refrigerator and found dispenser reservoir is frozen. Spoke with tech line and there is currently not a recommended repair for stopping this. They spoke with the engineering team who said they are aware of the possibility but there is no recommended fix at this time. They advised that the temperature be turned down in the meantime SR7724001631
Near Austin, TX 78733
Luis
Job Details: 01/24/2019
REFRIGERATOR MAYTAG MFF2558VEM0 Arrived on site for no cool. At time of visit unit working per customer unit was making clicking noise and stopped cooling unit started cooling after about 3 days of no cool. Power cycled unit compressor not powering on starter clicking diagnosed faulty starter installed new starter powered unit on compressor powered on.
Near Leander, TX 78641
James
Job Details: 01/24/2019
REFRIGERATOR KITCHENAID KSC23C8EYY03 Arrived on site and found fresh food evaporator completely frozen over. I ran diagnostics to test fans and found to be good. I found the unit has a failed evaporator thermistor causing ice build up.. Collected diagnosis which applies to quoted labor. Customer will turn unit off to thaw ice from evaporator for service
Near Austin, TX 78759
Paul
Job Details: 01/24/2019
WASHER WHIRLPOOL WTW7300DW0 "Arrived onsite for the washer that will not fill with water and makes a grinding noise during spin. I found the washer way out of level and the feet screwed all the way in. I leveled the basket and tub in the chassis. I checked stored error codes and found an F7E5, F3E2, & F7E9. I ran service test 51 and found the unit not filling. I removed and reconnected the valve harness and tested the unit again. I found the unit filling correctly but not agitating or spinning correctly and stopping on cycle 18 during test 51. I found the band on the slider loose and slipping. I adjusted it enough to get it to tighten up and retested the unit. The unit would agitate and spin but during spin the unit would make a rubbing noise during every rotation for a 1/4 turn. I removed the wash plate and the basket and found all clean and clear. I removed the rotor and spun the unit by hand and still had the issue. I believe the noise is coming from the slider but explained to the
Near Killeen, TX 76549
Al
Job Details: 01/24/2019
WASHER MAYTAG MVWB835DW1 Arrived to install previously ordered parts. Removed and replaced the console and unit now has power. All water lines were dry at the time of service.JOB COMPLETE.
Near Buda, TX 78610
Leonardo
Job Details: 01/24/2019
RANGE JENN-AIR JES9800AAB Arrived on site to test unit for not getting to temp test sensor and found opened sensor. Replaced sensor test unit and found bake element not coming on unit getting hot due to broiler coming on during the preheat cycle. Will need new control board part is no longer available checked for part number and there is 13 part numbers for it all no longer available don’t know which part number to use. Office to reschedule ; saved tckt
Near Austin, TX 78748
Brandon
Job Details: 01/24/2019
DRYER WHIRLPOOL WTW4855HW1 "Arrived on site for customer complaint of unit shaking during use, found unit needed to be leveled, unit tested good after leveled."
Near Austin, TX 78748
Brandon
Job Details: 01/24/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for customer complaint of no ice production, found water supply line was turned off, once turned on, unit tested good."
Near Hutto, TX 78634
Jerry C.
Job Details: 01/24/2019
COOKTOP WHIRLPOOL WCG55US0HS00 "WCG55US0HS00 Arrived to inspect flame issue. I inspected the flame and elected to replace the burner caps. After cap replacement, the unit worked as designed with an acceptable flame pattern. No gas leaks detected during service."
Near Georgetown, TX 78628
Jonathan
Job Details: 01/24/2019
REFRIGERATOR WHIRLPOOL ED5FVGXWS00 "Arrived on site for refrigerator not dispensing water. Per diagnostics and tested dispenser and found valve activating. Removed filter and tested and found water dispensing. Installed filter and continue to engage filter. Found water would dispense. Found bad filter head housing. Pulled unit of and turn water off. Removed bad filter housing and installed new. Turned water on to unit and inspected for leaks. Tested water dispenser while monitoring filter housing for leaks. Leveled unit. Installed filter and flush system. Cycled ice maker and found fill tube frozen. Thawed fill tube and cycled ice maker again, tested good. All checks good, no water leaks present. Paid in full on credit card."
Near Cedar Park, TX 78613
Lou
Job Details: 01/24/2019
MICROWAVE WHIRLPOOL WMH31017FS0 "arrived on site to inspect microwave venthood light. Upon further inspection, I turned the light on full, half then off. I unplugged the unit and plugged it back in and the light automatically came on. I verified the correct light bulb then I removed and replaced the main control and tested. When I plugged the unit back in the light did not come on. I tested the light by turning it on full, half and then off and it operated as designed. Job completed."
Near Harker Heights, TX 76548
Al
Job Details: 01/24/2019
DRYER MAYTAG MEDX655DW1 Arrived to inspect unit not shutting off after drying. I confirmed the complaint and removed the upper panel to the timer and saw it was not seated into the connection. I corrected the issue and tested the unit. Unit tested as designed.JOB COMPLETE
Near Cedar Park, TX 78613
Paul
Job Details: 01/24/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for the refrigerator making a squeaking noise when the right door is opened and closed. I didn’t get a return call from my pre-call. Nobody answered the door. Called the office and spoke with Jen. While holding ms opened the door. I found the toe kick not installed correctly causing the noise. I corrected the toe kick and now the unit is quiet when opening and closing both doors. Call complete.
Near Kingsland, TX 78639
Thomas L.
Job Details: 01/24/2019
RANGE KITCHENAID KDRS407VMW01 Arrived on site for unit having issues with right front foot. Found right front adjustment shaft damaged. Replaced with new shaft. Foot now operate properly. This was an on occupied and open home.
Near Marble Falls, TX 78657
Thomas L.
Job Details: 01/24/2019
DISHWASHER KITCHENAID KDTE204EPA4 Arrived on site for unit not drying properly. Tested water temperature to find it at 115°. Ran unit through diagnostics and found a failed optical water indicator. Replaced and tested for leaks. All water connections are dry.
Near Georgetown, TX 78628
James
Job Details: 01/24/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site and tested operation. I found the noise coming from the rail shaft. The retainer clip is missing from the right side and the shaft is falling out. Unit will need new clip to repair; ordrng 1 W10852685 (clip)
Near Cedar Park, TX 78613
Lou
Job Details: 01/24/2019
MICROWAVE KITCHENAID KMHS120ESS1 "arrived on site to inspect microwave with no power. Upon further inspection, the customer advised that when he closed the door to the unit all power shut off. He attempted to troubleshoot it with no luck. I unplugged the unit and removed the control panel to inspect the bottom switch. Using my multimeter, I tested ohms to the switches and all were good. I pulled the fuse and found it to be open.I removed and replaced the fuse ad tested the unit. It operated as designed, job completed."
Near Austin, TX 78745
Leonardo
Job Details: 01/24/2019
DISHWASHER WHIRLPOOL WDF310PLAB4 Arrived on site to test unit for unit not filling with water. Test unit and found wires chewed to float and fill valve. Will need new wire harness WPW10370883
Near Kempner, TX 76539
Al
Job Details: 01/24/2019
WASHER WHIRLPOOL WFW9150WW00 "Arrived to inspect unit not balanced. Took off front lower panel and checked to see if this unit is designed for 4 shocks and verified it is supposed to have 4, not 3. Unit was worked on 2 years ago by another service company. I photographed the inside of unit to illustrate there needs to be 4 shocks for this unit to balance as designed. Authorization sent to ERIKA. Unit needs an additional shock.; ordrng 1 CNOTE (AUTHORIZATION )"
Near San Marcos, TX 78666
Diego G.
Job Details: 01/24/2019
REFRIGERATOR WHIRLPOOL ED5FHEXVQ01 Arrived on site. After further diagnosis found only needed relay. Removed relay from compressor and replaced. All functions tested OK. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Near San Marcos, TX 78666
Diego G.
Job Details: 01/24/2019
REFRIGERATOR WHIRLPOOL ED5FHEXVQ01 Arrived on site. After further diagnosis found only needed relay. Removed relay from compressor and replaced. All functions tested OK. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Near San Marcos, TX 78666
Diego G.
Job Details: 01/24/2019
REFRIGERATOR WHIRLPOOL ED5FHEXVQ01 Arrived on site. After further diagnosis found only needed relay. Removed relay from compressor and replaced. All functions tested OK. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Near Austin, TX 78728
Paul
Job Details: 01/24/2019
OVEN WHIRLPOOL WFE745H0FS0 Arrived onsite for the range with the RR and LR burners not working again. I found the LR burner working as designed. The knob is defective and not grabbing the shaft correctly. I showed the customer this on the previous visit and he did not want me to order the knob because of the price. I tested the RR burner and had 247VAC out of the infinite switch I replaced on the previous visit and the heater is no longer working. Mr wants to go ahead and replace the knob.
Near Austin, TX 78703
Scott
Job Details: 01/24/2019
WASHER WHIRLPOOL WFC7500VW2 "Arrived on site for clothes not spinning out properly . Ran diagnostics no error codes as well as a calibration cycle . Put unit in spin cycle as well as clean cycle , no errors . All is checking out normal . If customer is still experiencing issues recommend replacing MCU control. No water leaks detected at time of service . Job complete ."
Near Leander, TX 78641
James
Job Details: 01/24/2019
RANGE WHIRLPOOL WFG515S0ES Arrived on site and tested operation. I found the flames on the 2 rear burners to be adjusted too low. Corrected flame height and tested. Unit working properly. Job complete
Near Granite Shoals, TX 78654
Thomas L.
Job Details: 01/24/2019
DRYER WHIRLPOOL WED75HEFW1 Arrived on site for noisy operation. Found front panel rattling. Used pads to stop the noise. Dryer and house venting are both new and very clean.
Near Georgetown, TX 78633
Jonathan
Job Details: 01/24/2019
WASHER GE GTW680BSJ1WS "Arrived on site for washer not operating. Performed diagnostics mode and and found fault code 3. Ran spin test 14 and found unit not spinning. Tested not at control, found faulty motor. Removed motor and installed new. Ran spin test and found unit would start to spin but would not complete test. Tested hall sensor at control and found failed hall sensor. Removed hall sensor and installed new. Ran spin test and it completed.. Ran in normal wash mode and monitored water connection and operation. All tested good, no water leaks present. Paid in full on credit card."
Near Harker Heights, TX 76548
Al
Job Details: 01/24/2019
DISHWASHER WHIRLPOOL WDT780SAEM0 Arrived to inspect dishwasher leaking. Confirmed the complaint and removed and replaced the pump and motor. Reassembled the unit and the unit tested as designed. All water lines were dry at the time of service.JOB COMPLETE
Near Georgetown, TX 78626
Jonathan
Job Details: 01/24/2019
RANGE KITCHENAID KSDG950ESS1 (AI) Arrived on site for range cooktop continually sparking when igniting. Performed diagnostics and tested cooktop. Found customer was leaving burner control in ignite position. Spoke with customer on user care guide. Tested all operations and all tested good.
Near Austin, TX 78738
Brandon
Job Details: 01/24/2019
REFRIGERATOR KITCHENAID KSSO42QTX02 "Arrived on site for customer complaint of ice not dispensing and screw fell out, found broken ice door and motor bracket. Ordering parts. ; ordrng 1 2180353 (door ice) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (AUTH ) and 1 WP2305242 (connector) and 1 WPW10546285 (motor)"
Near Austin, TX 78739
Leonardo
Job Details: 01/24/2019
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site to for unit being off 75 degrees. Test unit and found average temp to be good. Advised customer to do a oven calibration based on how unit is cooking. Job complete
Near Austin, TX 78748
Kevin
Job Details: 01/24/2019
DRYER WHIRLPOOL WED9200SQ1 "Arrived on site and inspected dryer and found it is not heating, disassembled the dryer and found heating element has failed. Replaced heating element and cleared lint from dryer. Explain to customer that heating element fail likely due to an airflow issue and that dryer should not be used until then to exterior of home has been cleaned out. Also recommended that a cleaning service we used and that it not be done DIY. Explained to customer that if dryer vent to exterior is not cleaned and the heating element fails again A service fee will be charged"
Near Austin, TX 78741
Scott
Job Details: 01/24/2019
DRYER MAYTAG MEDX655DW1 "Arrived on site no heating dryer. Unit will tumble but not heat up ,checked outlet and found one of the legs is falling off , only getting one leg of power. Checked breakers and both were in on position . Flipped off the back on , still only one leg . will need an electrician to take a look at outlet and breaker . Checke element and thermostats ,fuse all checked normal . No lint build up at time . Job complete"