Near Hutto, TX 78634
Cliff
Job Details: 09/08/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site to diagnose a refrigerator that is making a loud humming sound. Tested unit and found homeowner hearing water valve for icemaker being activated during normal cycling. Advised homeowner sound is normal and no repairs could be done to prevent it. No repairs are needed today and no leaks were found at time of service.
Near Burnet, TX 78611
James
Job Details: 09/08/2020
FREEZER WHIRLPOOL WZF34X18DW03 "Arrived on site and tested operation. Found unit freezing properly. Customer pointed out ice build up on top of liner. Found door gasket and liner bowing down on top of door causing a poor seal. Found moisture build up getting into control box and door switch. Unit will need new door, control, gasket, switch and name badge to repair. Office to schedule return services ; ordrng 1 W10746783 (dor-fmd) and 1 W10755325 (switch) and 1 W11253128 (contrl-box) and 1 WPW10481434 (nameplate)"
Near Georgetown, TX 78633
Jimmy J.
Job Details: 09/08/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site. Checked unit for chemical smell. Exposed bake burner and tested all burners. All flames are blue and correct height. No odd smells or objects found inside of oven or cooktop. All checks good. Job complete
Near Austin, TX 78726
David Z
Job Details: 09/08/2020
WASHER WHIRLPOOL MHW6000XW2 "Arrived on site to diagnose washer making loud noise when spinning. Performed diagnosis. Hand turning the basket was generating noise. Removed back panel and found rotor bolt head snapped off and nothing holding the rotor on
Near Austin, TX 78702
Matthew
Job Details: 09/08/2020
DRYER WHIRLPOOL WGD95HEDC0 "Arrived onsite for dryer not tumbling or heating. Tested unit and after inspection found that the belt busted tripping the safety switch. Replaced belt, tested unit and unit tumbles and heating.
Near Austin, TX 78734
David Z
Job Details: 09/08/2020
REFRIGERATOR KITCHENAID KRFC704FPS04 "Arrived on site to diagnose refrigerator that was not cooling in either compartment. On arrival spoke with customer who said unit was cooling after 3 days. Unit is cool and at proper temps at my arrival. Customer told me the freezer drawer seemed to be a little stiff to close. Checked sliders and found the left slider had some ice in it, likely frozen grease from assembly. Advised that as drawer gets used all the ice will break out and operation will smooth. All is currently working as designed. Call complete."
Near , TX 78633
Jimmy J.
Job Details: 09/08/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site to check ice maker for not produccing ice. Tested ice maker and when jumping T to H the motor would not rotate. Jumped the valve and had proper fill. Ice maker motor has failed. Replaced ice maker and it cycled and filled with water. C
Near Austin, TX 78705
Leonardo
Job Details: 09/08/2020
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site to test unit for oven not heating and control board not working, tested unit found dead control board, replaced control board, test unit, unit works correctly oven heats to 350 degrees, job complete."
Near Liberty Hill, TX 78642
Lou
Job Details: 09/08/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher causing moisture to build up on countertop above unit. Upon further inspection, the customer advised that the unit creates moisture/condensation on the countertop above the unit and at the opening of the door under the countertop. I found that the unit has the insulation wrap installed and also found that the door gasket is not sealing correctly at both top corners allowing moisture to escape and collect in the corners of the tub and the underside of the countertop. I advised the customer that the moisture/condensation build up on the countertop is due to the cooler air in the kitchen and the warm heat being put off from the dishwasher. I found that there is an AC vent that points directly to the unit. I am ordering the door gasket and scheduled return service No water leaks observed during service.; ordrng 1 WPW10524469 (gasket)"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/08/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site to test ice maker. Removed ice maker for inspection. Found neutral wire burnt which caused failure. Will need a new wire harness. Turned water on and cycled ice maker to ensure the water valve was not stuck open. Turned water back off behind refrigerator until repair is done Ordered new wire harness. ; ordrng 1 W10884720 (ICE MAKER WIRE HARNESS) and 1 WPW10175514 (SHUT OFF ARM) and 1 WPW10300024 (ICE MAKER) and 1 WPW10351019 (EXTENSION SHUT OFF ARM)
Near Round Rock, TX 78665
David Z
Job Details: 09/08/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site to diagnose refrigerator that consistently freezes over the RC Evap. Customer had defrosted unit prior to arrival, but is affected by service pointer w11092686F. Provided estimate for new Evap cover, Evap harness, clamps, and screws to perform steps,in service pointer.. ; ordrng 2 67006425 (screw)s and 2 W11456069 (CLAMP)s and 1 WPW10501260 (cover-evap)"
Near Leander, TX 78641
David S
Job Details: 09/08/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for dishwasher not drying the dishes. I inspected the unit and work area. I found fault code F7E1 no heat. I inspected the heating element and found good continuity through the element, I did find the connects not seated properly. I reseated the connection, and ran the unit through a diagnostics cycle. The unit operated as designed, and the heating element came on. I spoke to the customer about how the unit operates and best practices to keep the heating element from locking itself out. Job complete. No water leaks detected."
Near Manor, TX 78653
Matthew
Job Details: 09/08/2020
WASHER MAYTAG MVWB835DW0 "Arrived onsite for unit error code and drain cycle. Tested unit and found F5E3 lid lock will not unlock/ control can not determine if lid is locked or unlocked , f0e5 out of balance, f0e3 overload error codes. Performed auto test cycle and all passed, but when trying a test load, the system would automatically trigger F5E3 and drain the tub. Need to order and replace control and latch. Need AUTHO please. ; ordrng 1 W10810403 (lid lock assy) and 1 W11100602 (cntrl-elec)"
Near Austin, TX 78750
Luis
Job Details: 09/08/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for defective main control. Replaced defective main control,checked air flow to icemaker good."
Near Round Rock, TX 78665
Tommy
Job Details: 09/08/2020
DRYER WHIRLPOOL WED6620HW1 Arrived onsite for dryer top dented. Installed new top let builder know. All tested good. Job completed.
Near Austin, TX 78758
Scott
Job Details: 09/08/2020
DISHWASHER KITCHENAID KDTE204GPS0 Arrived on site for dishwasher not draining . Found check loop was low off disposer allowing food to clog hose . Cleared blockage in hose .unit is now drying properly . Fix loop in hose . No water leaks detected at time of service. Job complete .
Near Austin, TX 78758
David Z
Job Details: 09/08/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to diagnose one dishwasher not cleaning dishes. Ran diagnostic and found error code for no heat, and wash motor failure. Ran unit and it does fill, but wash motor is making a sickly grinding noise and not pumping and water. .; ordrng 1 W11085683 (pump&motor)"
Near Round Rock, TX 78681
David S
Job Details: 09/08/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for sealed system repair. I inspected the unit and work area. I found the sealed system in a vacuum on the low and high side. I removed the dryer and found all the refrigerant trapped in the evaporators, I also found the steel line was restricted. I cut the steel line to get rid of the restriction. I put a sweep charge into the system and monitored for any leaks. No leaks found. I evacuated the system and put a charge of 5.5 oz of r134a into the system. I monitored the pressures as they equalized. I ran step four and ensured the refrigerant was no longer being trapped in the evaporators. The unit is operating as designed. Job complete."
Near Burnet, TX 78611
James
Job Details: 09/08/2020
OVEN WHIRLPOOL WOS72EC0HS02 Arrived on site and tested operation. Found unit has communication error and fan speed error. Tested fan and found to switch from low to high speed. Found ui not registering speed change. Unit will need new blower and console to repair. Office to schedule return services due to blower is expart ; ordrng 1 W11248652 (blower) and 1 W11428583 (CONSOLE)
Near Pflugerville, TX 78660
Andy
Job Details: 09/08/2020
DRYER WHIRLPOOL WED72HEDW0 Arrived on site for dryer not operating. Tested and inspected unit and found failed fuse and unit wiring improperly. Removed failed part and replaced with new and wired unit properly. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Hutto, TX 78634
Cliff
Job Details: 09/08/2020
WASHER KENMORE 110.2613241 Arrived on site to diagnose a washer that is leaking. Tested unit and found valve not fully seated during previous repair. Reset valve properly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Leander, TX 78641
Kayman
Job Details: 09/08/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for refrigerator making clattering noise upon inspection I found condensation build up under the ice maker and on the walls of the FC with some ice building up on the evap cover. I tested all components through diagnostics and found that all tests passed except the evaporator fan motor test. It would not turn on in diagnostics. Unit will need a FC thermistor evaporator fan motor and control UI for repair. Control UI (W11214887) evap motor (WP2315549) thermistor (WPW10384183) requesting AUTHO for repair. . ; ordrng 1 WPW10384183 (thermistor)
Near Austin, TX 78731
Kevin
Job Details: 09/08/2020
WASHER WHIRLPOOL MHW6000AW0 "Arrived on site to test unit for error code f6e1. Tested unit found bad MCU. ; ordrng 1 W10445518 (cntrl-elec) and 1 WPW10374126 (MCU)"
Near Austin, TX 78759
Luis
Job Details: 09/08/2020
REFRIGERATOR WHIRLPOOL GSC25C4EYW01 "Arrived on site for freezing in fresh food. Removed diffuser found broken differ door causing cold air to enter when door is closed. Ordering a new diffuser. ordrng 1 W10572852 (DIFFUSER )"
Near Round Rock, TX 78665
Cliff
Job Details: 09/08/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived on site to replace control boards for refrigerator. Replaced main control, interface, and power supply. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."
Near Jarrell, TX 76537
Tyler
Job Details: 09/08/2020
DRYER WHIRLPOOL WED5620HW1 on site for dryer that was running and turning off all the exact same time for example the drum and motor and heating element would still be operating even though the user interface and main control seem to power down. After further inspection of the unit and running a diagnostic I found that there is a miscommunication and miss wiring Error code F6e1 between the main control and the user interface. I found that it was due to the Power cord being installed incorrectly. The four prong power cord had a red wire connected to black on the terminal another black to red and the ground and white neutral wires were not all in the same place as they should be. I rewire the dryer with red to red black to black white white and ground to machine as it should be and retest of the unit and ensure that there were no new error codespopping up and that the old ones were not coming back as well. After running multiple tests I could not find any new issues with the unit and eve
Near Austin, TX 78717
Tommy
Job Details: 09/08/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite for dishwasher door slamming. Upon arrival installed new bushing and springs, found unit still slammed, found friction pads not installed. Installed friction pads tested unit all tested good. Job Completed."
Near Georgetown, TX 78626
Jimmy J.
Job Details: 09/08/2020
WASHER KENMORE 110.2684269 "Arrived on site. Checked washer for not filling properly with cold water. Removed hot and cold hoses to inspect the valve screen for blockage and make sure water supply was good. Found good water suppply, the internal rubber lining of the hot water hose is deteriorating and was completely blocking the valve screen. Also found the cold water hose washer worn and not sealing causing a drip. After testing the unit determined a failed water valve. Repalced valve and tested unit. Left water turned off to unit do to leak from cold hose. Customer is going to replace the hoses. Job complete"
Near Round Rock, TX 78665
Tommy
Job Details: 09/08/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM00 "Arrived onsite for refrigerator not making ice and leaking. Upon arrival found ice build up under refrigerator evaporator and drip pan bowed for refrigerator causing ice build up and water leaking from meat drawer. Preformed diagnostics and tested ice machine fill and harvest both tested good. Unit needs Pan drip, office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10807590 (CONTROL) and 1 W11457241 (PAN DRIP) and 1 WPW10501260 (EVAP COVER)"
Near Leander, TX 78641
David S
Job Details: 09/08/2020
OVEN WHIRLPOOL WFG720H0AS0 "Arrived on site for range having a gas smell. I inspected the unit and work area. I found the stove top. Runners working properly with good flame patterns. I gained access to the bake burner, and found a good flame pattern on it as well. I also inspected the broil and found a good flame pattern. I spoke to the customer about how the unit operates and what to expect.
Near Liberty Hill, TX 78642
Lou
Job Details: 09/08/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect refrigerator ice dispenser not dispensing. Upon further inspection
Near Georgetown, TX 78626
Tyler
Job Details: 09/08/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB04 On site for fridge raider not cooling properly. Upon further inspection and after entering diagnostics Iran test three and 13 to ensure that the defrost thermistor as well as heater we’re both functioning because when I pull the coil cover off the inner freezer I found that the unit had another defrost issu. After running test three I found that the defrost thermistor was showing a one that it was stuck open and I went ahead and replaced the thermostat and retest of the unit to ensure that it was defrosting properly the heater and you wire that we replace the last timer still functioning as designed and the thermostat is now showing a passing sign every time a diagnostic test run unit will need at least 24 hours to stabilize temperatures but is now functioning as designed call complete
Near Cedar Park, TX 78613
Kayman
Job Details: 09/08/2020
VENTHOOD UNKNOWN WVU37UC6FS0 Arrived onsite for vent hood that’s not sucking on the right side of the unit. Upon inspection I found a grease spot on the left side but the right side was clean indicating suction from only one side. I used a napkin to test suction and found an obvious difference from left to right. left side venting as designed and right side with no suction see SD quick pic for reference. I advised to the customer that I will call techline tomorrow to report my findings due to their offices being closed today. Job complete.
Near Liberty Hill, TX 78642
Lou
Job Details: 09/08/2020
DISHWASHER AMANA ADB1400AGS1 "Arrived on site to inspect dishwasher leaking water and not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and found the spray arms don’t move. I found the ports were clogged with debris and I removed all debris and retested. Unit is operating as designed. Also found that the rinse aid dispenser dial was turned up to 4 dispensing too much rinse aid per wash cycle. I turned it down to 1 as the customer expresses interest into getting a water softener system. No water leaks observed during service, job completed."
Near Buda, TX 78610
Robert
Job Details: 09/08/2020
FREEZER MAYTAG MZF34X18FW03 Arrived on job for complaints of warm temperature in freezer. Found the evaporator covered in ice. Test thermistor and found it out of range. Replaced thermistor and remove ice from evaporator. No leaks detected at time of service.
Near Austin, TX 78738
Brandon
Job Details: 09/08/2020
MICROWAVE JENN-AIR JMC2430DS01 "Arrived on site for customer complaint of unit not powering on, but light coming on inside, found failed console, ordering console. Also found light would not go off when closing the door all the time, ordering interlock. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10887850 (panl-cntrl) and 1 W11033422 (interlock)"
Near Cedar Park, TX 78613
Kayman
Job Details: 09/08/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite for Dishwasher with faulty upper rack tracks. Upon inspection I found the upper rack falling due to failed track. I replaced the left side track because the right side was already replaced. via SP S22916. Unit is now working as designed. Job complete.
Near Jarrell, TX 76537
Tyler
Job Details: 09/08/2020
WASHER ROPER RTW4640YQ1 Arrived on site for washer that need a new suspension rods. After installing the suspension kit with the bushing kit I was able to retest a waterway test so sure that there is no banging around during the agitation or spin cycle. Unit is now functioning as designed with no leaks before during or after repair call complete
Near Jarrell, TX 76537
Tyler
Job Details: 09/08/2020
DISHWASHER KITCHENAID KDTM404EBS1 Arrived on site for dishwasher leaking and soap dispenser seal broke. After running a test cycle I found the motor sump assembly was leaking during agitation. Plus 5e seal to the dispenser door had fallen from dispenser and wouldn’t go back in place..; ordrng 1 W10861526 (pump&motor)
Near Austin, TX 78717
Kayman
Job Details: 09/08/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher making a clicking noise. Upon inspection I found one of the brackets that secures the heating element to the tub was bent up causing the spray arm to hit against it making the clicking noise and not spin all the way. I straightened the bracket and the unit is now working as designed. No leaks detected during time of service. Job complete.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/08/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM "Arrived on site. Customer had video of refrigerator making a noise and during this the dispenser would not respond would shoot spurts of water out. The noise was the 3 way valve finding home position. Ran diagnostic tests and determined a communication error between the high voltage control and user interface causing constant voltage to be sent to 3 way valve and interupting dispenser functions. Replaced both parts, tested the unit and all checks good. Job complete"
Near Killeen, TX 76542
Tyler
Job Details: 09/08/2020
MICROWAVE WHIRLPOOL MH1170XSB3 "Arrived on site for microwave not heating & panel broken. Upon arrival I found the front trim cover plate (cosmetic) had broken plastic mounts and wouldnt allow for proper attachment to unit. After testing unit for power I ran a 0:01 quick test to confirm no heat complaint. Within two seconds the unit would stop sending power from main control to rest of unit. Found that unit was having a high voltage supply issue where in by the unit can’t hold a steady high voltage connection between transformer, magnetron, etc. during diagnosing and disassemblement of unit there were many plastic mounting pieces, brackets, etc that held this in place such and the user interface, thermostats, etc in places that were falling and breaking into pieces due to the age of the unit. .; ordrng 1 W10166188 (MICRO COMP) and 1 W10166190 (control panel) and 1 W10259625 (grill-vent) and 1 WP8206343 (transformr)"
Near Austin, TX 78723
Scott
Job Details: 09/08/2020
RANGE WHIRLPOOL WEG730H0DS0 "Arrived on site for range giving cooling fan error code . Found motor had failed . Replaced motor. Ran preheat all checked normal . No gas leaks detected at time of service. Job complete ."
Near Killeen, TX 76543
Al
Job Details: 09/08/2020
DRYER WHIRLPOOL WED5100VQ1 Arrived on site and inspected dryer taking several loads to completely dry clothes.Confirmed the element and all related parts are operational.Found customer will need to get ventilation cleaned for unit to work properly.Unit is fully operational.Job complete
Near Killeen, TX 76543
Al
Job Details: 09/08/2020
REFRIGERATOR FRIGIDAIRE FFHS2622MS0 "Arrived on site and inspected refrigerator not making ice and temperature issues.Customer advised the unit wasn’t working for some time, so he purchased a new refrigerator and has this unit inside the garage. He advised the unit would defrost his food unexpectedly.The unit was cooling properly,but will need a control to complete the repair due to intermittent cooling issues. Compressor and all related parts are operational.Ordering the control.Office to reschedule with customer for return visit.Needs more work.; ordrng 1 5303918341 (CONTROL)"
Near Copperas Cove, TX 76522
Al
Job Details: 09/08/2020
REFRIGERATOR WHIRLPOOL ED5FVGXVS00 "Arrived on site and inspected refrigerator no cool.Customer advised a company recently came out and checked the same issue and told him the black hard start on the compressor was defective.I found no voltage at the compressor, condenser fan didn’t come on as well.Unit will require a sealed system repair and technician.Ordering the compressor and necessary parts for repair.Office to reschedule the customer.Order authorization.Needs more work; ordrng 1 4389205 (WIRE HARNESS) and 1 876764 (VALVE ) and 1 AUTHORIZATION (AUTHORIZATION ) and 1 CNOTE (2 HOURS) and 1 CNOTE (SEALED SYSTEM TECH) and 1 RESEARCH (ANY OTHER REQUIRED PARTS FOR SEALED SYSTEM ) and 1 W10139462 (COMPRESSOR )"
Near Burnet, TX 78611
James
Job Details: 09/08/2020
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site and tested operation. Found front right burner has really small flame. Removed orifice and found obstruction. Cleared obstruction and tested operation. Unit tests good. Job complete
Near Kingsland, TX 78639
James
Job Details: 09/08/2020
WASHER WHIRLPOOL MVWB765FW2 Arrived on site and tested operation. Found long fill error. Tested valves and found cold water valve not opening. Tested voltage to valve and found to be good. Tested valve solenoid and found to have failed. Installed new valve and tested operation. Unit tests good. Job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/08/2020
OVEN WHIRLPOOL WFG530S0ES1 "Arrived on site for customer complaint of front two burners not lighting consistently, found burner heads needed cleaning, unit tested good."
Near Austin, TX 78735
Leonardo
Job Details: 09/08/2020
COMPACTOR WHIRLPOOL KTTS505ESS "Arrived on site to test unit for compactor not raising, test unit, found chain disconnected, reattached chain, test unit, unit working correctly, job complete."
Near San Marcos, TX 78666
Noah D
Job Details: 09/08/2020
DISHWASHER GE GSD3300D00BB "Arrived on site to inspect dishwasher for not starting correctly, upon inspection found the inside switch busted and not making connections. Replaced switch and tested. No problems found. Complete"
Near Woodway, TX 76712
Jonathan M
Job Details: 09/08/2020
MICROWAVE GE JNM1541DM4BB Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced door assembly and tested unit. Unit is working as designed. Call complete.
Near Seguin, TX 78155
Noah D
Job Details: 09/08/2020
WASHER WHIRLPOOL WFW5620HW1 "Arrived on site to inspect washer for not working correctly, upon inspection found the washer working to specs but customer had many issues, ordering ACU and pressure switch due to weird cycle times. . Office to reschedule ; ordrng 1 W11125159 (PRESSURE) and 1 W11329112 (ACU)"
Near Wimberley, TX 78676
Robert
Job Details: 09/08/2020
REFRIGERATOR GE GFSL6KEXALS Arrived on job for complaints of water under deli drawer. Found the drain under evaporator leaking into wall of refrigerator liner. Half of the water not making it out of drain but drain not blocked.
Near Salado, TX 76571
Al
Job Details: 09/08/2020
WASHER WHIRLPOOL MVW6230HW0 Arrived on site and inspected washer squeaking belt.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.No leaks detected at time of service.Job complete Customer satisfied.
Near Waco, TX 76712
Jonathan M
Job Details: 09/08/2020
REFRIGERATOR WHIRLPOOL MFI2569YEM2 "Arrived on site for refrigerator that’s not closing properly. Inspected unit and work area. Found door Molean completely broken off and missing from door. . Replaced Molean and tested unit. Unit is working as designed.
Near Killeen, TX 76543
Al
Job Details: 09/08/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site and inspected refrigerator not cooling properly.Confirmed the complaint and found a massive ice buildup on both sides of the evaporator.Used my steamer to defrost the unit.Tested the heater and found it operating properly.Removed and replaced the thermistor.Evaporator fan was also operating properly.Reassembled and unit now works properly.No leaks detected at time of service.Job complete
Near Fischer, TX 78623
Robert
Job Details: 09/08/2020
MICROWAVE GE JVM7195DK3WW Arrived on job to replace vent motor. Found tape from install stuck in housing. Removed tape and test noise level normal.
Near Georgetown, TX 78633
Jimmy J.
Job Details: 09/08/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to test bulb. Bulb was damaged / broken and already removed from the socket which was burnt. Tested voltage to socket and found 120 volts running to socket when light was in OFF position. Replaced board and socket to fix the incorrect voltage being sent to bulb socket. Tested and working as designed. Light works as designed.
Near Austin, TX 78750
Luis
Job Details: 09/08/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for cooling complaint. Freezer temp reading 19-20° ran diagnostics all test passed,installed a ui drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered spec powered unit on checked low side pressure good unit cooling down correctly. Repair covered under sealed system manufacture warranty ; used 1 WPW10143759 (DRIER UV) from stock"
Near Georgetown, TX 78628
Cliff
Job Details: 09/08/2020
WASHER WHIRLPOOL CSP2940HQ0 Arrived on site to diagnose a dryer that will not except coins. Found quarter jammed in coin mechanism. Removed coin and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78628
Tyler
Job Details: 09/07/2020
UNKNOWN UNKNOWN NAGJFDHJ/
Near Waco, TX 76710
Jonathan M
Job Details: 09/07/2020
WASHER WHIRLPOOL MVWC565FW0 Ride on site for a washer that would not agitate. Inspected unit and work area. Placed unit in service diagnostics and found an F5 E1 (lid switch fault) and F9 E1 (long drain) error codes. Ran unit through an auto test without water connections due to the store not having lotta connections for the unit. Unit ran as designed except for the drain pump sounding like it had something in it. Removes hose from drain pump and found a gold plated chain inside the drain pump assembly causing the restriction of drain pump. Tested the lid lock in a manual lid lock test eight times in unit is working as designed. Call complete.
Near Harker Heights, TX 76548
Tyler
Job Details: 09/07/2020
FREEZER MAYTAG MZF34X16DW04 "Arrived on site for freezer that was not keeping temp properly and cooling. Upon further inspection the unit I found that the compressor as well as defrost timer and thermostat we’re all functioning fine in the unit was receiving 120 V to all its major components after running a diagnostic test I found that the eve app thermistor had shorted out and was stuck shut and not allowing the main control to detect at the unit need to defrost. After placing the event thermistor and defrost in the unit I was able to retest the freezer and everything is working as designed(part number W11253271)"
Near Hewitt, TX 76643
Jonathan M
Job Details: 09/07/2020
WASHER MAYTAG MVWC465HW2 "Arrived on site for a washer that had gone back into a rinse after going into a spin and drain. Inspected unit and work area. Customer had unit turned off and I plug the unit back in. And it went into the rinse cycle again and started filling. Canceled wash cycle and placing it into service diagnostics. Found no stored error codes. Placed unit in An auto test and unit ran as designed. Tested unit in a high speed span and unit right now as designed. I called Techline and spoke to Dave SR# 7728737786. He asked the customer about what was in the load and load size. Customer had stated that she had ran a towel, washcloths, and a couple shirts and shorts together. The load was only roughly about 8 items. Dave mentioned that the issue was probably with an off-balance load in that the unit would go back into a rinse in order to balance out the clothes. He said the new controls aren’t registering off balance loads as well as they used to and that’s why it probably did
Near Georgetown, TX 78633
Lou
Job Details: 09/07/2020
DRYER WHIRLPOOL WED8500DW0 "Arrived on site to inspect dryer drum not turning. Upon further inspection, I turned the drum by hand and it gave resistance while turning telling me the belt is attached. Customer advised that he heard a thump noise and the drum stopped turning. I raised the top panel and inspected the belt and it was not broken. I disassembled the unit and found a large amount of lint built up inside the unit. I removed the lint with a vacuum, and found that the unit will need a dryer repair kit ad belt to complete repairs. The tension pulley rollers doe snot move. I adjusted the roller and cleaned the axle and reassembled the unit and tested. Unit is operating but will still need the repair kit and belt replaced. I am ordering the dryer t repair kit and a belt, along with CNOTE-LSO.No lint observed at the end of service.; ordrng 1 4392067 (dryer repair kit) and 1 W10849499 (belt)"
Near Georgetown, TX 78633
Lou
Job Details: 09/07/2020
WASHER MAYTAG MHWE251YG00 "Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics and found the unit r code F3E2. Cleared the code and continued with testing. The unit failed to start diagnostics. I removed the top panel and the rear panel and following the tech sheet, I tested the sensor and heater. I found no continuity in the heater harness. I found the previous repair made had worked itself lose and was not making good contact. Also, the harness was attached to to the basket so when it goes into spin the movement causes the connection to get stretched. I corrected the connector and removed the harness from the basket and retested in diagnostics. Unit is operating as designed.
Near Austin, TX 78759
Wesley
Job Details: 09/07/2020
REFRIGERATOR AMANA SQD26VW "Arrived onsite and found unit exhibiting symptoms of thermostat failure and not consistently kicking over to cool. When it cools it is fine but will spend hours at 50f in freezer and ruin food. No defrost issue. Control thermostat not showing up in parts breakdown as available. . ; ordrng 1 THERMOSTATCONTROL (RESEARCH)"
Near Del Valle, TX 78617
Jacob
Job Details: 09/07/2020
DRYER WHIRLPOOL WED7500GC0 Arrived onsite for unit making noise during operation. Customer said that it would make a noise from time to time. Tested unit. Could not duplicate noise. Noticed unit had no feet. Ordered part. Rescheduled with customer.; ordrng 4 3392100 (FEET)s
Near Austin, TX 78745
Kevin
Job Details: 09/07/2020
DRYER WHIRLPOOL WED4950HW0 "Arrived on site to test unit for no heat. Tested unit, found loose connection on element. Reconnected connection, tested unit, unit works as should. The venting leading to the exterior is clogged.
Near Austin, TX 78704
Jacob
Job Details: 09/07/2020
RANGE KITCHENAID KGRS807SSS03 "Arrived onsite for door to unit being broken. looked at unit. Found that the hinges from the door. Got stuck inside the door. Pulled hinges out, and re locked hinges and door back to the unit. Tested unit. Unit test good. No issues at this time. Job complete"
Near Round Rock, TX 78665
Kayman
Job Details: 09/07/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived onsite to diagnose upright freezer with frosting issues.
Near Dale, TX 78616
Robert
Job Details: 09/07/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB02 Arrived on job for complaints of not cooling. Found no frost pattern on evaporator except small corner took picture.
Near Lorena, TX 76655
Jonathan M
Job Details: 09/07/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived on site for a washer that’s not turning on. Inspected unit and work area. Tested voltage going to the control and found 121.7 V. Tested voltage going to the console and found 13 V DC but console not lighting up or displaying. Ordering console and control. The office will need to reschedule customer due to out of stock and PSP items.; ordrng 1 W11413337 (CONSOLE) and 1 W11419054 (CONTROL)
Near Austin, TX 78749
Leonardo
Job Details: 09/07/2020
DISHWASHER KITCHENAID KUDI02IRWH2 "Arrived on site to test unit for not enough water, tested unit found valve inlet broken, replaced valve inlet, test unit, unit filling with proper amount of water, no leaks at this time,job complete."
Near Lockhart, TX 78644
Robert
Job Details: 09/07/2020
REFRIGERATOR BOSCH B36CL80ENS/02 Arrived on job to replace light cover. After replacement test operation. No leaks detected.
Near Georgetown, TX 78626
James
Job Details: 09/07/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM03 Arrived on site and installed new brackets and gasket. Found door gasket not staying in door due to liner separating from door. Also found top shelf rails not rolling out completely. Unit will need new door and additional rails to repair. Office to schedule return services.; ordrng 1 AUTHO (AUTHO) and 1 LW10341279 (dor-fip ss) and 1 W10850332 (bracket LEFT) and 1 W10858092 (bracket RIGHT)
Near Lakeway, TX 78734
Brandon
Job Details: 09/07/2020
REFRIGERATOR GE ZISB480DMB
Near West, TX 76691
Jonathan M
Job Details: 09/07/2020
DISHWASHER MAYTAG MDB4949SHZ0 Arrived on site for a dishwasher that still have no power. Inspected unit and work area. Tested voltage at the junction box and found no voltage going to the unit. Customer had unit plugged into the garbage disposal outlet. As soon as the garbage disposal was turned on voltage would go to the control and Wood hour of the unit. Advise customer that they would need to put the unit on a different outlet. Unit was plugged into a different outlet and unit came on.
Near Belton, TX 76513
Al
Job Details: 09/07/2020
MICROWAVE WHIRLPOOL KMBD104GSS01 "Arrived on site to install previously ordered part.Discovered the part ordered is not the part needed.Ordering the cook tray.Part is PSP item, so office will reschedule the customer for return service visit.; ordrng 1 W11216070 (COOK TRAY)"
Near Pflugerville, TX 78660
Matthew
Job Details: 09/07/2020
RANGE WHIRLPOOL WCG55US6HS00 Arrived onsite for broken oven knobs. Internal Insulation looked to have imploded. Replaced both knobs. Knobs functioning properly. Job complete
Near Leander, TX 78641
Lou
Job Details: 09/07/2020
COOKTOP WHIRLPOOL WCG97US6DS00 "Arrived on site to inspect cooktop knobs. Upon further inspection, customer is having difficulties getting the knobs to attach to the valve stems. I found that the knob sleeves from the previous knobs were still on the stems. I removed the sleeves and installed the new knobs and tested the unit. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Pflugerville, TX 78660
Matthew
Job Details: 09/07/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite for oven buttons not functioning. Tested unit and found faulty control board. Replaced control, tested unit and unit functioning properly. Advised customer that the WiFi connection may need to be re-established. Job complete."
Near Austin, TX 78746
Kevin
Job Details: 09/07/2020
WASHER WHIRLPOOL WTW7300DW0 "Arrived on site to test unit for leak. Found error f0e3 overload, put unit into diagnostics ran hot and cold water, drain cycle, and spin cycle. While running inspected tub, water lines, water valve, drain line, underneath unit. Did not find any proof of leak present or any sign of water damage.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/07/2020
WASHER WHIRLPOOL MVWB766FW0 "Arrived on site for customer complaint of lid not locking, found error codes F5e2 f2e1 in diagnostic mode, found failed lid lock, I replaced lid lock, and ran diagnostic cycle, unit tested good
Near Luling, TX 78648
Robert
Job Details: 09/07/2020
COOKTOP WHIRLPOOL 1234 Arrived on job for complaints of burner not working. Found switch not working properly switches sent not correct and no model number to find correct switch.
Near Georgetown, TX 78633
Cliff
Job Details: 09/07/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to diagnose a refrigerator with the door that is not opening and closing properly. Found friction pads broken. Replaced pads and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
Near Pflugerville, TX 78660
Scott
Job Details: 09/07/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 "Arrived on site for past leaking issues , and currently freezer light is out . Couldn’t find any presence of a leak. Document in quick pick . Freezer light module is insulated in , unable to remove led module with out damaging surrounding insulation and liner its self . Called tech line Sr 7728739756. Tech told me to stop before damage to liner occurs. Informed customer is aware and informed the customer care will be in contact with them No water detected at time of service . Job complete ."
Near Austin, TX 78745
Leonardo
Job Details: 09/07/2020
DISHWASHER WHIRLPOOL MDB8979SFZ2 "Arrived on site to test unit for upper track falling, tested unit found upper right track broken, replaced upper right track, test unit, unit functioning correctly, job complete."
Near Leander, TX 78641
Lou
Job Details: 09/07/2020
FREEZER WHIRLPOOL WZF34X16DW04 "Arrived on site to inspect freezer not cooling. Upon further inspection, I found the unit in the garage, unplugged and sitting at the front of the garage. Also, found that the unit was previously plugged into a GFCI outlet in the garage. I advised the customer that Whirlpool does not approve of GFCI outlets/breakers for appliances due to them being weak and will trip at any interference in electrical current. Customer pointed out the power cord was damaged. I found that the cord was damaged and wires were exposed. It appears that when the unit was installed, the cord was stuck under the unit and the metal from the chassis caused the cord cover to tear and then the exposed wires grounded themselves to the unit causing the interference in current which in turn caused the outlet to trip. I am ordering the power cord harness and will return with all screened parts. Due to part being OOS, office to schedule return service when part arrives. No water connected
Near Austin, TX 78749
Leonardo
Job Details: 09/07/2020
DISHWASHER KITCHENAID KDTM704KPS0 "Arrived on site to test unit for no power, tested unit, found loose wire in junction box, tightened wires, test unit, unit working correctly. Job complete."
Near Jarrell, TX 76537
Cliff
Job Details: 09/07/2020
MICROWAVE GE JVM3162DJ1BB Arrived on site to replace door for microwave. Replaced door and tested unit. Found all is functioning properly at this time.
Near New Braunfels, TX 78132
Noah D
Job Details: 09/07/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site to inspect fridge for not dispensing water. Upon inspection found the tank clogged a and valve malfunctioning, replaced both and found no change,ordering filter head, office to reschedule ; ordrng 1 W11308018 (FILTER HEAD)"
Near New Braunfels, TX 78130
Noah D
Job Details: 09/07/2020
FREEZER WHIRLPOOL EV181NZTQ03 "Arrived on site to inspect freezer for loud noises, upon inspection found the fan making a little noise but nothing to signify a defrost error replaced defrost control and tested. No issues found. Complete"
Near Lockhart, TX 78644
Robert
Job Details: 09/07/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived on job to replace previously diagnosed parts. Replaced ACU and test. Washer working properly. No leaks detected.
Near New Braunfels, TX 78132
Noah D
Job Details: 09/07/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher for broken plastic piece, upon inspection found the friction sleeve ripped off, replaced and checked for issues, none found. Complete"
Near Buda, TX 78610
Leonardo
Job Details: 09/07/2020
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site to test unit for no power, test unit found bad thermal fuse, replaced thermal fuse, fuse cover under one year warranty, tested unit, unit heating and operating correctly, job complete."
Near Volente, TX 78641
Lou
Job Details: 09/07/2020
COOKTOP WHIRLPOOL G7CE3034XS00 "Arrived on site to inspect cooktop burner not working and light won’t turn off. Upon further inspection, I had the customer sign the waiver of damages when removing glass cooktop. I removed the cooktop and found that liquid had spilled onto the switch housing and leaked onto the front right burner switch and shorted it out and burnt the switch and melted the harness and connector. Also found the back left burner switch was shorted and burnt. I reassembled the unit and advised that it is not safe to use the unit but customer requested the power to be turned on. Job completed"
Near Pflugerville, TX 78660
Scott
Job Details: 09/07/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for inconsistency on right rear burner . Adjusted set screw in valve . Burner flame is normal after adjustment . No gas leaks detected at time of service. Job complete .
Near Round Rock, TX 78665
Kayman
Job Details: 09/07/2020
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived onsite for cooktop with intermittent ignitor sparking without user input. Upon inspection I found all burners functioning as designed. I removed the cooktop and inspected the internals. I could not find any visible breaks or shorts in any of the harness or ignitor wires. I tested the outlet and found correct voltage and polarity. I also found that the cooktop is not on a dedicated breaker sharing a circuit with 3 other outlets 2 being gfci with a coffee maker plugged into one. I replaced the module and advised the customer to unplug the coffee maker and monitor the cooktop to see if there might be a faulty outlet or breaker on that circuit. In the event of call back please send switch module, harness and all ignitors. Job complete."