Near Leander, TX 78641
Tommy
Job Details: 01/01/2021
DISHWASHER WHIRLPOOL KDTE334GPS0 Arrived onsite for dishwasher making moaning noise. Upon arrival found unit sump working perfectly fine. Found unit drain pump struggling. Ordering drain pump. Quoted customer 342.51 customer approved. Collect service fee on Cr. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10531320 (DRAIN PUMP )
Near Georgetown, TX 78626
James
Job Details: 01/01/2021
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site and installed new dsi board. Tested operation and found unit working properly. Job complete
Near Cedar Creek, TX 78612
Andy
Job Details: 01/01/2021
RANGE GE JGBS66DEKWW Arrived on site for range igniter keeps clicking. Tested and inspected unit and found switch harness had came loose from valve. Popped back in place and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No gas leaks present at time of service.
Near Austin, TX 78732
Brandon
Job Details: 01/01/2021
OVEN WHIRLPOOL KEBK206SSS04 "Arrived on site for customer complaint of upper oven not heating, found failed thermal fuse caused by blower not working. I replaced blower and thermal fuse. Thermal fuse and labor covered
Near Bertram, TX 78605
Cliff
Job Details: 01/01/2021
DISHWASHER MAYTAG MDBTT59AWB Arrived on site to diagnose a dishwasher that is not opening and closing properly. Found failed handle assembly. Replaced handle and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78132
Noah D
Job Details: 01/01/2021
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for not responding, upon inspection found the touch screen non responsive, replaced console and tested, all functions returned. Complete"
Near Bertram, TX 78605
Cliff
Job Details: 01/01/2021
DRYER MAYTAG MDG7400AWW "Arrived on site to diagnose a dryer that is making unusual noise and not drying properly. Tested unit and found front glide, front felt seal, and gas coils failed. All three parts will need to be replaced to complete repairs. Office to set return appointment to two part availability.; ordrng 1 279834 (2 coil gas valve set) and 1 306508 (BEARING)"
Near Liberty Hill, TX 78642
Paul
Job Details: 01/01/2021
DISHWASHER MAYTAG MDB9959SKZ0 Technical Service Pointer #: W11482561 . Arrived onsite for dishwasher for not draining. Tested drain could hear motor power on but no water draining. Inspected drain tube and power connector. I removed drain pump to inspect propeller and found cutter on propeller in pieces jamming pump. Replaced pump and cleaned out sump and unit is working as designed. Job complete.
Near Georgetown, TX 78633
James
Job Details: 01/01/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site and tested operation. Customer stated that the unit has started to make ice again but had no ice production for several days. Found unit is connected to reverse osmosis system. Instructed customer that the filter system is not able to keep enough pressure on the system for ice maker to fill properly. Also found freezer and left fresh food door handles not seating properly to doors. Found both handles defective and has dented both doors. ordrng 1 W10827046 (handle,door (ss)) and 1 W10899551 (handle) and 1 W11435342 (DOOR FREEZER) and 1 W11435344 (DOOR LEFT SS)"
Near Austin, TX 78748
Leonardo
Job Details: 01/01/2021
OVEN GE JT5500SF3SS Arrived on site to test unit for error codes. Found upper and lower oven giving same error codes. Will order new control board and tod and will replace fans. Office to reschedule ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 2 WB24T10164 (TOD )s and 1 WB27X25351 (CONTROL BOARD )
Near Georgetown, TX 78633
Paul
Job Details: 01/01/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for a oven that has no audible sound. I found all functions of the control panel working but the selections were hard to select and the sound was not working. I replaced the control panel and tested the unit. All is working as designed. I connected the appliance to the customers WiFi but the customer was having issues getting his phone to connect to the appliance. I gave the customer the WiFi connect teams phone number to assist him. Call complete.
Near Cedar Park, TX 78613
Justin
Job Details: 01/01/2021
OVEN WHIRLPOOL WFE320M0ES2 "Arrived on site for range with an oven light not turning on. I gained access to light housing and ohm’d it out, it tested good. Found bad light in unit. Will need to return with bulb and new control. Office to reschedule.; ordrng 1 WPW10571723 (BULB)"
Near Leander, TX 78641
Tommy
Job Details: 01/01/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for fc light not working. Upon arrival found unit switch is operating as designed but bottom bulb needs to be replaced. Ordering led light. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10695459 (LED LIGHT)
Near Austin, TX 78737
Robert
Job Details: 01/01/2021
WASHER KENMORE 110.248723 Arrived on job for complaints of not finishing cycle. Found gearcase locked up. Replaced gearcase and basket drive.
Near Austin, TX 78749
Kevin
Job Details: 01/01/2021
WASHER WHIRLPOOL WTW5100HW0 "Arrived on site and found saved error codes F7e1, f7e7 inspected gearcase assembly and found cam pulley is loose, belt is off, shield is broken, motor is broken. Took pictures. Will need to bring back all gear case parts to ensure repair on the next visit.; ordrng 1 W11423758 (Gearcase) and 1 W11026785 (Motor) and 1 W10721967 (Cam kit) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 W10752283 (Washplate) and 1 W11183985 (Spanner nut)"
Near Austin, TX 78750
David Z
Job Details: 01/01/2021
DISHWASHER WHIRLPOOL KDTM404ESS3 Arrived on site to follow up on unit spraying water out the corner of the door during wash cycles. Replaced lower sPray arm and retested. Water no longer leaking from cycle.
Near Leander, TX 78641
Lou
Job Details: 01/01/2021
DISHWASHER WHIRLPOOL WDT710PAYB6 "Arrived on site to inspect dishwasher not draining. Upon further inspection, I found the unit full of water. I pressed the cancel key to turn the drain pump on and it began to drain the water from the tub. I checked the hose to see if there was any corrosion inside the tubing and found the tub kinked and the extension. I adjusted the hose and placed the unit in diagnostics and tested. Unit operated as designed. Tested the unit one more time to verify and again it operated as designed. I advised the customer of my findings and recommended that they shorten the extension hose that has been added to the drain hose due to the drain hose being too short.
Near Austin, TX 78750
Wesley
Job Details: 01/01/2021
MICROWAVE WHIRLPOOL KEMS308SSS
Near Austin, TX 78745
Matthew
Job Details: 01/01/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite to replace previously diagnosed parts. Replaced control board. Tested unit and unit is functioning properly. Ran full diagnostics and did not register any error code. No leaks present at this time. Job complete
Near Hutto, TX 78634
David S
Job Details: 01/01/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for drawer being uneven. I inspected the unit and work area. I spoke to the customer and they said they were concerned about it not cooling properly, and the drawers were uneven. I did a temp test on the freezer and found it at 0 degrees. I inspected the drawer and found it not installed correctly from the sealed system repair. I corrected the drawer. The unit is working as designed."
Near Hutto, TX 78634
Andy
Job Details: 01/01/2021
MICROWAVE WHIRLPOOL WMH78019HZ3 "Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and unit still is not heating properly in convection and when fan kicks on unit makes a lot of noise. Inspected and found plate over fan is dented inward and appears to be creating this issue. Called tech line and spoke with Sterling (SR# 7729360127) Made aware of issues, what was done and found.
Near San Marcos, TX 78666
Noah D
Job Details: 01/01/2021
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site to inspect oven for being locked and not working, upon inspection found the lock mech not moving, replaced latch assembly and found a bent rod, fixed rod, crack occurred in front panel during unlocking, ordering front cover. Customer also experienced intermittent light issues, will return with Cntrl. Office to reschedule ; ordrng 1 W11241393 (COVER)"
Near Georgetown, TX 78633
James
Job Details: 01/01/2021
RANGE WHIRLPOOL WFE770H0FZ2 Arrived on site and tested operation. Found 10 stored errors al for stuck/shorted key. Customer stated he was unable to set clock after turning breaker on. Unit will need new control and user interface to repair. Office to schedule return services due to part availability ; ordrng 1 W10840425 (swtch-memb) and 1 W11308431 (cntrl-elec)
Near Georgetown, TX 78633
Paul
Job Details: 01/01/2021
OVEN MAYTAG JJW8330DDB Arrived onsite for an oven that will not get hotter than 350 degrees no matter what it is set at. I tested the oven at 350 degrees in the bake cycle. I found the oven cycling between 344-375 degrees making the average hotter. I tested the oven at 450 degrees and found it cycling between 443-469. I put a -10 degree offset in the control and the unit is working as designed.
Near Georgetown, TX 78633
James
Job Details: 01/01/2021
DISHWASHER GE GSD6900J10CC Arrived on site and tested operation. Found unit fills and washes but when draining the drain pump makes a loud humming sound and does not drain the water. Found drain pump has failed. Installed new drain pump and tested operation. Uni tests good. Job complete
Near Austin, TX 78759
Wesley
Job Details: 01/01/2021
REFRIGERATOR KITCHENAID KFCS22EVMS4 Arrived onsite and replaced ice maker due to failed motor and mold leak.
Near Kyle, TX 78640
Noah D
Job Details: 01/01/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect icemaker for leaking, upon inspection found the ice fascia not hooked up, reconnected ice fascia wires and evened up doors. All functions returned. Complete"
Near Round Rock, TX 78665
David S
Job Details: 01/01/2021
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site for oven having no power. I inspected the unit and work area. I found the unit with no power to display. I gained access to the thermal fuse and found it have broken. I found the TOD and the bake and broil elements in good condition. I replaced the thermal fuse. I reassembled the unit and tested it, I found it working as designed. Job complete."
Near Salado, TX 76571
Tyler
Job Details: 01/01/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator leaking according to the customer. Upon arrival customer stated they noticed water every 2 to 3 days leaking out of the front of the freezer from inside the freezer compartment. Upon further inspection I found the unit had a clogged drain line after trying to clear the drain line out multiple times I realize that the drain would unclog and then re-clog continuously and I was able to fish a wire through the drain line and found a red drain cap broken inside of the drain line that was never removed from factory. After clearing out the And re-testing the drain line to verify that ceiling perfectly fine with no hot air getting into the freezer and it’s a lot of water to drain out from the freezer compartment as designed call complete
Near Austin, TX 78730
David Z
Job Details: 01/01/2021
WASHER WHIRLPOOL WTW5640XW3 "Arrived on site to diagnose washer not running cycles. Ran error codes and found errors F7E1 basket speed fault , F7E7 unable to reach rpm, F8E5 hot and cold reversed. Swapped hot and cold and ran unit. I can get it to agitate, but unit won’t go into spin. It’ll start and immediately stop and blink the lock light. Ordering capacitor and motor, bringing control back as well. Do not return without both parts and control. Office to schedule.; ordrng 1 W10832724 (drive motor)"
Near Austin, TX 78746
Luis
Job Details: 01/01/2021
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for loud noise. Found ice box fan making loud screeching noise,removed cover found evaporator incased in ice,ran diagnostics heater not powering on,ordering harness assembly,main control,found broken tab on bracket assembly; ordrng 1 W10858452 (Harness) and 1 W11450890 (Control) and 1 W11241268 (Bracket) and 1 W10882092 (Heater)"
Near Round Rock, TX 78681
Kayman
Job Details: 01/01/2021
MICROWAVE KITCHENAID KMHC319ESS5 Arrived onsite for microwave door not closing. Upon inspection I found the lower interlock switch depressed and not allowing the door to securely shut. I replaced the interlock and tested the unit. The unit is working as designed at this time. Job complete.
Near Round Rock, TX 78681
Kayman
Job Details: 01/01/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived onsite for refrigerator losing power and lights. Upon inspection I found the unit would loose power and cooling for a period of time, the customer stated that he is able to turn off the ice maker and the unit will retested within a hour or so. I tested voltage output at the main control and it tested good. I unplugged the ice maker and fill tube heater I noticed the shelf lighting would flash on and off. I left the ice maker unplugged and asked the customer to monitor the unit so we can rule out a internal harness issue.
Near Pflugerville, TX 78660
David S
Job Details: 01/01/2021
OVEN WHIRLPOOL WOD51EC0AS04 "Arrived on site for oven not cooking/heating properly. I inspected the unit and work area. I found the sensor showing 1080 ohms, they are in ranges. I should the bake and broil elements to have 25 ohms, they are in range. All taken at the control. I tested the unit and found the broil element not coming on in the lower oven. The relay has failed in the control.I replaced the control and tested the unit. I found the unit working as designed. And all elements are coming on when called for. Job complete.
Near Austin, TX 78745
Luis
Job Details: 01/01/2021
REFRIGERATOR WHIRLPOOL GD5PHAXMS10 "Arrived on site for defective optics replaced optics power cycled unit,icemaker ran through a cycle and filled with water"
Near Austin, TX 78727
Paul
Job Details: 01/01/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for a refrigerator that is thawing out product in the FC and then it will refreeze everything. Ms stated that the ice in the ice bin will melt and stick together when this happens also. After talking with the customer it seems the issue is happening about every 4 days and could be happening when the unit goes into a defrost. I tested the temps and found the RC at 38 degrees and the FC at 0 degrees at this time. I tested the thermistors and all passed. I found the bimetal closed so I ran a short defrost and found the UI still showing the bimetal closed after it had opened and the refrigerator not cycling back on. I also found the ice dispenser door opening and closing like the UI had been disconnected from power and then power was reapplied. I tested the UI functions and found it failing like there was a loose solder joint on the board. I replaced the UI and checked the bimetal. The new UI showed it open. When I came out of diagnostics
Near , TX 78628
Kayman
Job Details: 01/01/2021
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite to install previously diagnosed parts. I installed the main control and console. I helped the customer get connected to WiFi. We tested the preheat at 375 F. Unit is working as designed at this time. Job complete.
Near Austin, TX 78724
Matthew
Job Details: 01/01/2021
MICROWAVE WHIRLPOOL AMV2307PFB4 "Arrived onsite to replace previously diagnosed parts. Replaced tray, tested unit and unit is functioning properly. Job complete"
Near Buda, TX 78610
Kevin
Job Details: 01/01/2021
REFRIGERATOR WHIRLPOOL WRS576FIDM00 "Arrived on site and inspected refrigerator and found wires at the bottom of the freezer door are fraying, will need new door and gasket to correct issue ; ordrng 1 LW10642042 (Freezer door) and 1 WPW10355585 (Door gasket)"
Near Austin, TX 78730
David Z
Job Details: 01/01/2021
OVEN WHIRLPOOL GMC305PDB08 "Arrived on site to diagnose oven that was throwing an F3 error and door was coming loose. Ran unit for 20+ mins at 350 and 400 and found no errors. Customer had said at one point the door lock had activated due to the unit being hot, and it didn’t unlock till it cooled. Sounds like control is failing to properly regulate temps. Unit did not produce any errors at the time of services. Removed door and resecured hardware. Retested and unit is working as designed. Customer will follow up with full error code if it populates. Collected $184.01 via CC. Call complete."
Near Hutto, TX 78634
David S
Job Details: 01/01/2021
REFRIGERATOR KITCHENAID KFIV29PCMS02 Arrived on site for fridge leaking from the top light. I inspected the unit and work area. I gained access to the filter housing and reservoir. I found the reservoir cracked and leaking water. Customer agreed. I removed the damaged part and replaced it with new. I tested the unit and found it not leaking anymore.
Near Austin, TX 78717
Tommy
Job Details: 01/01/2021
DISHWASHER WHIRLPOOL WDT750SAHV0 Arrived onsite for dishwasher adjuster broken. Upon arrival found unit adjuster wheel had been popped off and broken. Ordering adjusters. .; ordrng 1 CNOTE (TO REQUESTED ) and 1 W10712395 (ADJUSTER )
Near Austin, TX 78732
Brandon
Job Details: 01/01/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for customer complaint of unit not making ice, found temperature in freezer at 12 degrees, fresh food 52-57 degrees, ice box 23 degrees. Found evap, condenser, and ice fan test good, found frost pattern to be good on evaporator, heater/bi metal test good. Found temperature settings on unit were high, I reset unit, tested good, if problem continues, will need controls."
Near Austin, TX 78723
Matthew
Job Details: 01/01/2021
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived onsite for dishwasher handle coming off. Upon inspection found stud screws had become loose. Tightened screws and studs, secured handle and tightened. Tested unit and unit is functioning properly. Job complete"
Near Austin, TX 78749
Luis
Job Details: 01/01/2021
REFRIGERATOR KITCHENAID KFIS25XVMS2 "Arrived on site for dispenser sticking. Removed dispenser paddle assembly,cleaned connections and housing,paddle and switch engaging reassembled dispenser assembly tested water dispenser unit working as designed"
Near Buchanan Dam, TX 78609
Cliff
Job Details: 01/01/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to diagnose a washing machine that is making unusual noise. Tested unit and found unit squealing from a drive system component. Was not able to locate origin of noise. Motor, gear case, and belt will need to be replaced to complete repairs. ordrng 1 W10890624 (motor-drve) and 1 WPW10006384 (drive belt)"
Near Austin, TX 78744
Matthew
Job Details: 01/01/2021
WASHER MAYTAG MVWX655DW1 Arrived onsite for washer shaking loudly during spin. Ran diagnostics and auto cycle and unit passed all phases. Ran individual spin test and unit passed. Customer may be experiencing off balance loads. Instructed customer on proper loading and cycle selections. Job complete
Near The Hills, TX 78738
Robert
Job Details: 01/01/2021
WASHER WHIRLPOOL WFW9151YW00 Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service
Near Cedar Park, TX 78613
Justin
Job Details: 01/01/2021
OVEN JENN-AIR JJW3830DS03 Arrived on site to install previously diagnosed parts. Cycled power off and installed UI. Cycled power on and unit began working as designed. Call complete.
Near Austin, TX 78750
David Z
Job Details: 01/01/2021
COOKTOP JENN-AIR CVEX4270B "Arrived on site to diagnose cooktop that has a likely burned out motor. Ran unit and could hear an electrical buzz coming from motor.
Near Leander, TX 78641
Lou
Job Details: 01/01/2021
DISHWASHER KITCHENAID KDTE104ESS0 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, customer showed me where they found water damage around the unit (photos) and that a plumber suggested that the door gasket is leaking. I placed the unit in diagnostics showing error code F9E1-diverter lost position. I cleared the code and continued with testing. Once the unit filled with water and the motor came on, water began to leak rapidly from the diverter housing. I shut the unit down and turned the drain pump on. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed at the end of service, job completed."
Near Austin, TX 78702
Matthew
Job Details: 01/01/2021
WASHER KENMORE 110.222921 Arrived onsite to replace previously diagnosed parts. Upon further inspection found extensive damage to components as described by previous technician.
Near Pflugerville, TX 78660
David S
Job Details: 01/01/2021
DISHWASHER WHIRLPOOL MDB4949SHZ1 Arrived on site for dishwasher not filling with water. I inspected the unit and work area. I found the float switch stuck open. I replaced the float switch. I ran the unit through a diagnostics cycle and found it operating as designed. Job complete. No water leaks detected.
Near Pflugerville, TX 78660
David S
Job Details: 01/01/2021
VENTHOOD WHIRLPOOL UXT5236BDS1 Arrived on site for vent hood filter being stuck. I inspected the unit and work area. I found the unit is under an extended builders warranty. I found the filter latch was installed wrong from the factory and was not disengaging. I corrected the latch and it is now working as designed. Job complete.
Near Cedar Park, TX 78613
Justin
Job Details: 01/01/2021
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for refrigerator with low temps in freezer. Customer stated her items in freezer were no longer fully frozen and ice in ice maker was getting smaller. I tested temps in freezer and found it at 40°F, I then tested the refrigerator and found it was at 57°. Found defrost issue again. Gained access to thermistor which ohm’d out good. Found no voltage to heater. Found bad control. Needing to replace control and now have on order. Office to reschedule. ; ordrng 1 WPW10675033 (CONTROL)"
Near Bee Cave, TX 78738
Kevin
Job Details: 01/01/2021
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site and found harness to control panel is loose, after resetting it washing machine is able to start a normal cycle sent a short video running to CS. No water leaks from connections at time of service, job complete"
Near Austin, TX 78717
Tommy
Job Details: 01/01/2021
WASHER WHIRLPOOL WFW70HEBW1 "Arrived onsite for washer leaking from bottom. Upon arrival found unit had error code F8E3 pulled unit found drain like and valve lines kinked. As well as dispenser line unkinked and tested. Unit didn’t not repeat leak through 2 test cycles and 2 quick was cycles. Put unit up into place again, tested again. Found unit not leaking and running as designed now with no kinks
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/01/2021
WASHER MAYTAG MVWB835DW4 Arrived on site for Leaking - Top Load Washer. Ran diagnostics and no error codes came on. Allowed washer to run through full diagnostics. Once washer reached drain I could hear water leaking onto the floor. Bottom of washer was dry. Noticed water coming from underneath dryer. Drain in wall has a crack in it that is pushing water from underneath the baseboard. Informed customer of my findings. Washer is operating as designed. No leaks detected. Customer will need to call a plumber to resolve the leak in the wall. Job completed. Collected service fee.
Near Georgetown, TX 78633
Tyler
Job Details: 01/01/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for refrigerator needing previously diagnosed Molean, cams, washers etc. Arrival I installed all the necessary parts including the door gasket for the right side fresh food door and after completion of repairs I tested the door and found that whenever the right side overshot the left side fresh food door would still have an issue not shutting all the way but would work if the door to the right was opened then called whirlpool tech line and gave them detailed information about the situation and how the doors would and would not operate and upon describing the issue at hand to the tech they had no further recommendations and they made it very clear that these doors are not meant to shut on their own, the best thing you could do is raise the front of the fridge up a little bit to allow some gravity and weight to pull the door shut but other than that there is nothing further to be done. Whirlpool tech line advise that these doors are me
Near Georgetown, TX 78633
Kayman
Job Details: 01/01/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived onsite for microwave with hood light issue. I found the light was recently replaced but would not turn off. I found 124 Vac being supplied to the light socket without engaging the light setting on the control panel. I replaced the main control and control panel. I found voltage still being supplied. I tested a bulb as per CS and it burned out immediately when I engaged the light setting. I am ordering a main control (W11342846) a bulb (8206232A) and a main harness (W11350916). for repair. Office to R/S due to part availability. ; ordrng 2 8206232A (lamp 40 watt)s and 1 W11342846 (CONTROL ELEC) and 1 W11350916 (HARNESS)
Near Georgetown, TX 78633
Kayman
Job Details: 01/01/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for range with dented panels and not cooling properly in the oven. Upon inspection I found the side panel dented. I found the floor of the ove dented in the back right corner. I found the frame out of line causing the drawer to be very hard to push in. I found that on the 2nd cycle of heating the oven would not ignite the gas that was being released.
Near Austin, TX 78739
Robert
Job Details: 01/01/2021
WASHER WHIRLPOOL WFW92HEFC0 Arrived on job to replace previously diagnosed part. After replacement test operation with quick wash cycle. Waited for complete cycle to make sure sensor and control works properly. No leaks detected at time of service.
Near Austin, TX 78737
Leonardo
Job Details: 01/01/2021
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to test unit for not washing. Test unit and found bad sump and motor. Will need new motor
Near Round Rock, TX 78664
David S
Job Details: 01/01/2021
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site for detergent dispenser being broken. I inspected the unit and work area. I found the dispenser not locking. I gained access to the dispenser and replaced with new. I reassembled the unit and tested it. I found the unit working as designed. No water leaks detected. Job complete.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/01/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for Dishwasher doesn?t dry dishes. Placed in diagnostics and no error codes came on. Ran through entire diagnostics to ensure dishwasher was working as designed. Dishwasher had plenty of steam at the end of diagnostics. Advised customer to make sure they keep their rinse aid dispenser full. Explained that plastics are too pourous to ever completely dry and will need to be hand dried. Advised customer to select normal cycle with heated dry and high temp every time for optimal washing and drying performance. No leaks detected. Job completed.
Near Wimberley, TX 78676
Robert
Job Details: 01/01/2021
DRYER ROPER RED4440VQ1 Arrived on job for complaints of no power. Found fuse good and power supply good. Door switch broke will need timer and switch. ; ordrng 1 WP3406107 (switch-dor) and 1 WP3977456 (switch-pts) and 1 WPW10185972 (timer)
Near Burnet, TX 78611
Cliff
Job Details: 01/01/2021
WASHER WHIRLPOOL MHW4200BW0 Arrived on site to diagnose a washing machine with odor issues during wash. Found hair trap in door boot clogged. Cleaned trap and advised homeowner on best procedures for cleaning unit.
Near Austin, TX 78717
Justin
Job Details: 01/01/2021
DISHWASHER WHIRLPOOL WDT920SADM2 "Arrived on site for dishwasher leaking. Customer had a video of the leak and the water was coming out of the bottom front of the unit along whole thing. I put unit into test mode and could not replicate leak. Customer does not use rinse aid and we eliminated over sudsing. Found no issues with drain line, inlet valve. Seals on unit were good. Tested spray arms and they were rotating properly and not getting stuck hitting door. I adjusted incoming valve for silverware rack spray arm on sump and tightened seal, this may have been causing water to spray on dishes and leak from front intermittently. unit working as designed. Call complete."
Near Georgetown, TX 78633
James
Job Details: 01/01/2021
WASHER ROPER WTW5300SQ3 "Arrived on site to test operation. Upon inspecting for leaks I found lid switch missing and harness to switch tucked in rear panel. Accessed harness and found harness has been cut loose from connector and spliced together. Also found tabs that hold cabinet are bent and not allowing cabinet to be removed. To properly repair unit the harness, lid switch and left lid hinge would need to be replaced along with leaking component. The harness is needed due to safety issue of harness could short out.
Near Austin, TX 78741
Matthew
Job Details: 01/01/2021
DRYER MAYTAG MEDZ600TW2 "Arrived onsite and confirmed F01 error code. Per tech sheet, control needed replacement. Replaced control, tested unit and unit is functioning properly. Job complete"
Near Waco, TX 76710
Jonathan M
Job Details: 01/01/2021
OVEN WHIRLPOOL WOD51EC0HS02 Arrived on site for an oven that has a broken outer door. Inspected unit and work area. Confirmed customers complained and found outer glass completely shattered. Replaced outer door and tested unit. Unit is now working as designed. Call complete.
Near Leander, TX 78641
Tommy
Job Details: 01/01/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived onsite for rc evap frosting. Upon arrival found unit was unplugged defrosting. Found unit drip pan was bowed not allowing unit to deforest and drain correctly. Plugged unit in and tested thermistors found thermistors operating correctly. Ordering drip pan Office to reschedule due to part availability. .; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11457241 (DRIP PAN )
Near Temple, TX 76504
Jonathan M
Job Details: 01/01/2021
WASHER WHIRLPOOL WFW94HEXL0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced motor control and tested unit. Unit is now working as designed. Call complete.
Near Killeen, TX 76549
Al
Job Details: 01/01/2021
RANGE WHIRLPOOL WFE301LVS0 Arrived to inspect range infinite switch issues. Confirmed and removed and replaced all 4 switches. Even assisted the customer in removed the stuck bulb cover inside the oven.Job completed Customer satisfied.
Near Temple, TX 76502
Jonathan M
Job Details: 01/01/2021
DRYER WHIRLPOOL WED9400SW2 Arrived on site for a dryer that had a burning smell and an F01 code. Inspected unit and work area. Remove terminal block cover and found terminal block connected and working as designed. Removed top cover and found control board burnt causing the failure. Replaced control board and tested unit. Unit tumbled and heated as designed. Call complete.
Near Belton, TX 76513
Al
Job Details: 01/01/2021
RANGE WHIRLPOOL WFE320M0ES2 Arrived to inspect right hinge broken
Near Temple, TX 76502
Jonathan M
Job Details: 01/01/2021
RANGE MAYTAG MET8720DE01 Arrived on site for a range that has an F5 E1 (door latch motor not operating) error code. Inspected and work area. Placed unit and service diagnostics and confirmed the error. Ran the unit through a test mode and tested the latch function. Both upper and lower latch is locked and unlocked as designed. Removed back cover and tested resistance through the latch motors and found proper resistance at 1500 ohms. I advise the customer that due to this issue there if she would be with her main control board.
Near Austin, TX 78738
Luis
Job Details: 01/01/2021
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for water leaking. Per customer was was leaking from inlet to valve,removed unit found no water leaking from valve."
Near Lakeway, TX 78734
Luis
Job Details: 01/01/2021
REFRIGERATOR KITCHENAID KFIS27CXMS3 "Arrived on site for no ice. Found ice in mold,ran diagnostics optics passed,ran thermistor test passed,ran ice box fan test passed,icemaker ran through a cycle dumped ice and filled with water. Reset icemaker told customer to give unit 48 hrs to have almost a full bin"
Near Austin, TX 78739
Leonardo
Job Details: 01/01/2021
OVEN GE JK3500SF3SS Arrived on site to replace bake element. Removed old element opened new box and found damaged element. Will order element office to reschedule. WB44X21668; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 WB44X21668 (BAKE ELEMENT. )
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/01/2021
WASHER MAYTAG MVWB855DC4 Arrived on site for Grinding Noise - Top Load Washer Customer showed me a video of washer with basket spinning with no lights on in the UI and it was allowing them to open and close the lid while it spun in high speed. I will be ordering a new control and UI to install upon return. Placed in diagnostics and got F2E1 UI button Stuck. Ran full diagnostics and when the agitation mode began I could hear a slight knocking. I attempted to remove the wash plate bolt and it snapped in half with the majority of the threaded portion still lodged in the gear case stem. I called Whirlpool tech line and they explained we would need an extractor bit to remove the threaded portion of the bolt.
Near New Braunfels, TX 78132
Andrew
Job Details: 01/01/2021
RANGE KITCHENAID KFGC558JSS00 Arrived on site to test unit for middle griddle issues. Found customer already had a grate ordered and issue was just a broken grate.
Near Marion, TX 78124
Noah D
Job Details: 01/01/2021
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site to inspect fridge for defrost issues, upon inspection found the fridge evap covered in ice, steamed off all ice to get evap motor clear, changed out UI to fix defrost times, tested heater at relay and found no issue with voltage or heater. Job complete"
Near Austin, TX 78759
Wesley
Job Details: 01/01/2021
REFRIGERATOR WHIRLPOOL RT18DKXFW01 "Arrived onsite and found unit evap frosted over. Defrosted evap and found heater and bi metal good, replaced defrost timer. All checks good."
Near Georgetown, TX 78633
James
Job Details: 01/01/2021
OVEN WHIRLPOOL WFG550S0HZ Arrived on site and installed new hinges and receivers. Tested functioning of door and found to be good. Job complete
Near Austin, TX 78738
Kevin
Job Details: 01/01/2021
DISHWASHER KITCHENAID KDFM404KPS0 "Arrived on site and replaced vent motor recommended by tech line diagnosed by previous technician. Observed dishwasher complete to diagnostic cycles in a row. Reported update to techline.
Near Marion, TX 78124
Noah D
Job Details: 01/01/2021
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to inspect microwave for not turning off light, replaced control board per last visit. All functions returned. No problems found. Complete"
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/01/2021
OVEN WHIRLPOOL KEHC309JBL4 Arrived on site to test unit for error codes f2e0 and f2e1. Found ribbon to switch membrane was pinched between panel cover and top panel causing short. Also found insulator board had burn marks and bad relays. All fuses tested good.
Near Georgetown, TX 78628
Tyler
Job Details: 01/01/2021
WASHER LG WT7600HKA Arrived on site for washer leaking water into the tub we’re not in use. Upon arrival the customer wanted to make it clear that two days prior to our arrival the washer has stopped having the issue with it leaking water all on its own but they still wanted to double check and make sure there wasn’t anything apparently wrong with it. Upon entering diagnostics I could not find any air codes indicating an issue with pressure or water levels then omhed out the water valve and each siloniod on the valve was around 24.5 to 25 ohms. I also tried to see if there any other issues with any water pressure and I noticed that the hot side water cut off was turned off I did ask the customer if they were aware of that prior to arrival and they were not aware that the hot water was never turned on because they generally only wash your clothes with cold water at this point I was able to confirm that based on the symptoms the water inlet valve
Near Austin, TX 78745
Luis
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for refrigerant leak. Replaced the evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Cedar Park, TX 78613
Justin
Job Details: 12/31/2020
WASHER WHIRLPOOL WTW7500GC2 Arrived on site for washing machine that drains water before cycle starts. I put unit into diagnostics mode and found bad latch in unit and replaced the latch. Tested unit and unit now working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 12/31/2020
DRYER WHIRLPOOL WGD92HEFW1 "Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and heard the unit making a loud rattling noise. Removed the top and front panel and retested and found the motor mount not secured. Disassembled the unit and found the tension pulley wheel not functioning correctly due to build up on the axle and the four rollers had build up as well. Also found the belt beginning to fray. for the tension pulley, belt and four rollers . I removed and replaced the tension pulley, belt and four rollers (WPW10314173-from van stock) and tightened the motor bolts and reassembled and retested. Unit is operating as designed with no further unusual noises. I cleaned the lint from the unit and recommended that the customer have their vents checked/cleaned. No gas leaks detected during service and no lint observed at the end of service, job completed."
Near Austin, TX 78727
David Z
Job Details: 12/31/2020
DISHWASHER WHIRLPOOL MDB4949SHZ "Arrived on site to diagnose dishwasher that was not powering on and previously was intermittently going on and off. Checked connections at box and found all good. Checked connections at control and found the pin on the connector for the L1 was loose and protruding from the back. Unseated pin, tightened it and reseated flush. Retested and unit is now working as designed. Call complete."
Near Andice, TX 78628
Lou
Job Details: 12/31/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered part. Due to the center burner ignitor not arcing, I was to replace the module. I tested the burners as when I arrived, the customer was using the cooktop. I found that the center burner is operating as designed. I retested all burners again and found the front right burner is not igniting properly. Checked all ignitors and they’re all arcing, but the right front burner will not ignite immediately like the other burners do. I explained to the customer about the module not needing to be replaced, but will replace the front right burner and cap due to intermittent ignition. I am ordering the front right burner head and caps and office to schedule return service due to availability of parts. No gas leaks detected during service.; ordrng 1 CNOTE (LSO) and 2 WPW10183368 (cap-burner)s and 2 WPW10515455 (burnr-head)s"
Near Temple, TX 76502
Paul
Job Details: 12/31/2020
WASHER AMANA NTW4516FW3 "Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the gearcase, cam, and fill valve. The was no access to water connections so the unit could not be tested at this time. Call complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site to inspect fridge for bad temps, upon inspection found no frost in any compartment, replaced UI due to previous building defrost issues.
Near Round Rock, TX 78664
David S
Job Details: 12/31/2020
COOKTOP WHIRLPOOL WCE55US0HS01 Arrived on site to install previous diagnose parts. I replaced the broken knob with a new one. I tested the unit and it works as designed. Job complete.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/31/2020
VENTHOOD WHIRLPOOL UXT5236BDS1 Arrived on site for Hood filter does not want to come outPulled release lever and a 1/8 flathead and hood filter came out. Job completed.
Near Manor, TX 78653
Scott
Job Details: 12/31/2020
OVEN WHIRLPOOL WFG515S0ES1 "Arrived on site , replaced control . Tested unit ,all checked normal on burner top and oven preheated . No gas leaks detected at time of service. Job complete ."
Near Georgetown, TX 78633
Kayman
Job Details: 12/31/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived onsite for washer with yellow oil underneath the unit. Upon inspection I found gearcase oil sprayed around the inner walls of the unit. The customer stated that the unit makes a squeaking noise while in high spin. The unit will need a gear case for repair. Ordering gear case (W11455453) suspension (W11130356) slider (W10734521 ) just Incase. Office to R/S due to part availability. ; ordrng 1 W10734521 (slider) and 1 W11130356 (suspension) and 1 W11455453 (GEAR CASE )