Near Wimberley, TX 78676
Diego G.
Job Details: 10/18/2018
DRYER GE GTD65EBSJ3WS Arrived on site. Check for noise issues. Found motor a vibrating excessively. Also found control not reacting. Will need motor and blower assembly and control to repair unit. Need autho. Office to reschedule; ordrng 1 CNOTES (CNOTES ) and 1 NEEDAUTHO (NEED AUTHO ) and 1 WE04X25474 (CONTROL ) and 1 WE17X23056 (MOTOR AND BLOWER ASSY)
Near Pflugerville, TX 78660
Wesley
Job Details: 10/18/2018
MICROWAVE WHIRLPOOL WMH31017HZ0 CS to run call
Near Pflugerville, TX 78660
Wesley
Job Details: 10/18/2018
WASHER MAYTAG MVWC565FW0 "arrived on site and found control not able to enter calibration. Replaced control. All checks good. Removed stuck sheet. No burrs or knicks all checks good, unit is operating as designed. Advised customer on unit repair."
Near , TX 78653
Wesley
Job Details: 10/18/2018
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on site and found unit motor dead. Replaced sump and motor. Now unit is operating as designed. All checks good.
Near Pflugerville, TX 78660
Wesley
Job Details: 10/18/2018
MICROWAVE WHIRLPOOL WMH31017HS1 Arrived on site and found unit display intermittent. Found display wiring to control loose. Clipped in place. Now unit appears to be operating properly. All checks good.
Near Round Rock, TX 78665
Jonathan
Job Details: 10/18/2018
MICROWAVE GE JVM3160RF2SS "Arrived on site for microwave having no power. Customer stated that the kitchen lights flicker when operating the microwave and unit has been serviced 3 times within a year. Unplugged unit, tested voltage at outlet, found within range. Traced voltage to noise filter board and tested board. Found 20 amp fuse open. Replaced fuse.Tested door switches, check good. Turned unit on, ran cooking operations, microwave checked good. Found fuse had blown when unit was in standby mode(door shut and not heating). Replaced fuse again, opened and closed door several time. Heated water up for 2 minutes , empty water and refill and ran test again. Operating as designed. Recommend to have an electrician to inspect voltage issue. According to manufacturer installation requirements unit needs to be on it’s on 20 amp breaker. Microwave tested good. ; ordrng 1 SEENOTE (PLEASE REPORT TO AHS)"
Near Pflugerville, TX 78660
Wesley
Job Details: 10/18/2018
WASHER WHIRLPOOL WFW95HEDW Arrived on site and found unit operating with clogged airtrap. Cleared airtrap correcting wash cycle problems of emergency draining. All else passes inspection In diagnostics. No leaking. Advised customer to use less soap.
Near Round Rock, TX 78664
Jonathan
Job Details: 10/18/2018
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Arrived on site for unit not making ice. Performed diagnostics mode and tested ice maker, found ice maker not responding. Removed ice maker and tested still no response. Tested DC voltage and found none. Tested at connector to door and found 14 volts DC. Called tech support and verified fault (SR#7723215981). Will need to replace door. Office to schedule appointment when ETA is available. Please allow 6 to 8 weeks to receive door. ; ordrng 1 LW10691266 (FC DOOR STAINLESS ) and 1 SEENOTE (SEE NOTE)"
Near Round Rock, TX 78665
Jonathan
Job Details: 10/18/2018
RANGE MAYTAG MGR6600FZ0 "Arrived on site for range oven getting error E2F1. Performed diagnostics mode and verified error code. Gain access to temperature probe and checked resistance, found within range. Tested at control board, tested good. Found faulty control board. Will need to order control, will return with probe on hand. Scheduled return for Wednesday the 24th due to customers availability. Customer requested A.M. for return.; ordrng 1 CNOTE (REQ AM) and 1 W10833885 (SENSOR) and 1 W11101561 (CONTROL)"
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 10/18/2018
MICROWAVE GE JVM3162RJ1SS "Arrived onsite to install parts to OTR microwave from prior tech’s diagnosis. Uninstalled unit and removed faulty magnetron,transformer, capacitor and diode. Installed all new replacements. Reassembled. Reinstalled back above range. Tested unit with 1 cup of water @2mins. Water was boiling. No other issues found."
Near Johnson City, TX 78636
Brandon
Job Details: 10/18/2018
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for customer complaint of unit not heating, found we didn’t have proper power getting to unit. Instructed customer to call electrician."
Near Buda, TX 78610
Brandon
Job Details: 10/18/2018
DRYER MAYTAG MEDB855DC4 "Arrived on site for customer complaint of intermittent drying issues. Put unit into diagnostic mode, found error code F2E1, stuck UIB button, I reset error and ran diagnostic test cycle. Unit passed every test, heating is fine."
Near Kyle, TX 78640
Brandon
Job Details: 10/18/2018
DRYER MAYTAG MEDC215EW1 "Arrived on site for customer complaint of door not closing well, I replaced strike and catch, unit tested good."
Near Driftwood, TX 78619
Brandon
Job Details: 10/18/2018
OVEN KITCHENAID KEBS208SSS04 Arrived on site for customer complaint of oven not heating and all in the upper oven. Customer ran a self clean and the thermal fuse blew. Ordering thermal fuse; ordrng 1 WP8304452 (fuse-thrml)
Near Round Rock, TX 78664
Jonathan
Job Details: 10/18/2018
REFRIGERATOR GE GSS25WSTISS "Arrived on site to,install previous diagnosed part. Gained access to dispenser and added tube heater. Attempted to thaw out water line with low heat. Unit will have to be thaw out for water to work. Not able to manually defrost due to possible of damaging door. Once unit had been thawed tube heater will keep water line from freezing but will not melt the existing ice. All tested good, no water leaks present."
Near New Braunfels, TX 78132
Robert
Job Details: 10/18/2018
RANGE WHIRLPOOL WOS51EC7AS04 Arrived on job for complaints of no power. Fuse open. ; ordrng 1 WPW10545255 (fuse-thrml)
Near Harker Heights, TX 76548
Jerry C.
Job Details: 10/18/2018
MICROWAVE WHIRLPOOL WMH73521CS6 WMH73521CS6 Arrived to inspect glass falling from microwave. I found the bulb had shattered and could not be removed by the customer. I extracted the bulb bayonet and removed remaining glass fragments. The customer will replace the bulb. Operational test ok.
Near Austin, TX 78704
Derek S.
Job Details: 10/18/2018
COOKTOP JENN-AIR JIC4430XB "Arrived on site to check unit for f47 error, Mrs states the entire unit has been replaced with a new unit and same issue reoccurs, ordering parts for repair, need to call techline to document; ordrng 1 W10857232 (MODULE) and 1 WPW10328492 (FUSE)"
Near Austin, TX 78704
Derek S.
Job Details: 10/18/2018
COOKTOP JENN-AIR JIC4430XB "Arrived on site to check unit for f47 error, Mrs states the entire unit has been replaced with a new unit and same issue reoccurs, ordering parts for repair, need to call techline to document; ordrng 1 W10857232 (MODULE) and 1 WPW10328492 (FUSE)"
Near Austin, TX 78704
Derek S.
Job Details: 10/18/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site to repair unit for not starting, found error code lid lock, verified lid lock is not working, ordering parts for repair no water leak present at the time of service; ordrng 1 W10838613 (LATCH LID)"
Near Austin, TX 78704
Derek S.
Job Details: 10/18/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site to repair unit for not starting, found error code lid lock, verified lid lock is not working, ordering parts for repair no water leak present at the time of service; ordrng 1 W10838613 (LATCH LID)"
Near Austin, TX 78757
Paul
Job Details: 10/18/2018
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived onsite for the microwave that the cavity light stays on when the door is closed and the unit won’t work. I found the door switches failing and falling apart. I replaced the door switches and interlocks and tested the unit. The unit is working as designed.
Near Austin, TX 78759
Paul
Job Details: 10/18/2018
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived onsite for the refrigerator that will not dispense ice. I found the auger motor with 117VDC/24VAC to it and only humming like the gearbox is locked up. I found a lot of ice build up around the motor. The ice chute seal and the ice door are good and are working as designed. I advised the customer on using crushed ice. I also advised removing the ice bin if there is a power outage. I replaced the auger motor and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78759
Paul
Job Details: 10/18/2018
DISHWASHER KITCHENAID KDTE254EBL1 Arrived onsite for the dishwasher to replace the control that was diagnosed as defective on the previous visit keeping the dishwasher from draining. I replaced the control an tested the unit. The unit is working as designed. There were no water leaks present at the time of service. The control is covered under the 60 month parts warranty. Call complete.
Near Austin, TX 78731
Paul
Job Details: 10/18/2018
REFRIGERATOR KITCHENAID KSC24C8EYY04 Arrived onsite for the refrigerator to replace the previous diagnosed defective UI. I replaced the UI and tested the unit. The unit is working as designed. Ms stated the dispenser had been dripping water out after they get water. I tested the water dispenser after I replaced the UI and there were no drips present. The unit is working as designed. There were no water leaks present at the time of service. The part is covered by the factory. Use Authorization # KGU8G00EP1. Call complete.
Near Austin, TX 78701
Luis
Job Details: 10/18/2018
ICE MACHINE WHIRLPOOL GI15NDXZQ1 "Arrived on site for too much ice diagnosed ice over filling bin ran diagnostics faulty bin thermistor. Removed faulty thermistor,installed new bin thermistor ran diagnostics all test passed."
Near Killeen, TX 76542
Arthur B.
Job Details: 10/18/2018
COOKTOP GE JP356BM3BB "Arrived onsite for customer complaint of cooktop RF element not coming on. Upon removing glass cooktop,found selector switch knob will not come off and is seized to shaft. Will need to order knob,and switch selector to complete repair. OF to R/S since knob is out of stock. AHS will advise how to proceed.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 WB03T10269 (knob asm (selector)) and 1 WB24T10115 (switch selector)"
Near Austin, TX 78744
Luis
Job Details: 10/18/2018
REFRIGERATOR KITCHENAID krff507ess01 "Arrived on site for unit not able to be moved. Found damaged wheel on right side assembly. Replaced roller assembly,unit now able to be rolled out. Called partner team covering repair under autho KH09PH0MPL1; used 1 WPW10515762 (ROLLER ASSY) from stock"
Near Killeen, TX 76549
Arthur B.
Job Details: 10/18/2018
MICROWAVE HOTPOINT RVM1535DM2BB "Arrived onsite to install new fuse to OTR microwave. Removed vent and removed blown fuse. Installed new replacement. Tested unit. Upon testing, found loud humming noise and unit fuse blew again. Unit will need new magnetron,HV transformer,capacitor and diode. OF to R/S once AUTHO is given.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 WB27X10597 (h.v. diode) and 1 WB27X10825 (c-oil) and 1 WB27X10826 (trans h.v) and 1 WB27X10827 (asm - mgt)"
Near Austin, TX 78739
Luis
Job Details: 10/18/2018
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site for no cool. Lights on unit not running powered unit off through ui,powered unit on unit will not power on diagnosed failed main control. Installed new control powered unit on compressor and fans powered on unit cooling down."
Near The Hills, TX 78738
Leonardo
Job Details: 10/18/2018
OVEN KITCHENAID KEBK276SSS00 Arrived on site to test unit for led display not showing bright enough. Replaced board test unit an dunit test good job complete
Near Lakeway, TX 78738
Leonardo
Job Details: 10/18/2018
DISHWASHER KITCHENAID KUDE20IXSS2 Arrived on site to test unit for unit not getting water in. Test unit and found unit not draining. Removed drain motor and found glass in drain motor. Removed glass test unit and unit test good unit getting water and washing and draining correctly. Job complete no leaks present at this time.
Near Austin, TX 78738
Leonardo
Job Details: 10/18/2018
MICROWAVE GE JE1860SB002 Arrived on site to test unit for unit not heating and making loud noise. Test unit and found bad magnetron. Replaced mag test unit and unit test good unit heating and no more loud noise job complete
Near Jarrell, TX 76537
Jerry C.
Job Details: 10/18/2018
WASHER WHIRLPOOL WFW75HEFW0 WFW75HEFW0 Arrived to instal previously diagnosed and ordered part. I found the tub assembly damaged from shipping and the drain pump connection area was marred and the mount posts were damaged. I discussed the issue with management and we elected to re-order the part. Office to have tech GC inspect prior to scheduling. No access to washer on this call.; ordrng 1 CNOTES (TECH TO INSPECT / RETURN SERVICE SCHEDULE) and 1 W10901030 (tub-outer)
Near Austin, TX 78703
Scott
Job Details: 10/18/2018
WASHER WHIRLPOOL WFC7500VW2 "Arrived on site for start button not working . Found the spring has gone from button . Replaced console .unit will now start . Tested unit . No water leaks detected at time of service . Customer is having during stand pipe issues, when unit goes in to drain the standpipe will start to overflow. Will need a plumber to fix the issue."
Near Cardinal Hills, TX 78734
Joseph C.
Job Details: 10/18/2018
RANGE AMANA AGR5330BAS3 "Arrived on site for “oven calibration” complaint. Inspected unit and verified temperatures, using Whirlpool’s three count meathod(three high and three low counts on temps). Unit averages out to 353 degrees Fahrenheit, when set point temp was 350 degrees. This is well within +/-25 degree allowance. Unit is performing as designed. No leaks detected, at time of service. Number given by customer, was for office and no one answered. House was unlocked. No contact made with customer."
Near Hornsby Glen, TX 78725
Joseph C.
Job Details: 10/18/2018
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for “not draining” complaint. Inspected unit and found piece of glass in drain pump. Vacuumed water out of unit and removed glass from drain pump. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78754
Joseph C.
Job Details: 10/18/2018
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site for “door lock issues” complaint. Inspected unit and found faulty door interlocks and switches. Removed and replaced door interlocks and switches. Tested unit. Unit is performing as designed.
Near Austin, TX 78750
Paul
Job Details: 10/18/2018
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived onsite for the refrigerator to replace the previous diagnosed defective parts. I replaced the fan harness and the evaporator cover. I mounted the evaporator thermistor with aluminum tape and tie wrapped it to the evaporator. I tested the unit and it is working as designed. There were no water leaks present at the time of service.
Near Austin, TX 78703
Scott
Job Details: 10/18/2018
WASHER MAYTAG MVWB955FW1 "Arrived on site for unit just staying on on cycle and not starting . Ran diagnostics got motor heating error code . Checked stator and rotor both checked good . Unit wouldn’t start diagnostics cycle . Replaced control and UI . Unit will now change cycles but still not go into diagnostics . Ordering stator ,rotor , clutch , drain motor , latch , valve ,and another control just Incase . No water leaks detected at time of service . Return 10/22; ordrng 1 W10754158 (stator) and 1 W10754161 (rotor) and 1 W10754448 (clutch) and 1 W10876600 (pump-water) and 1 W10912345 (CONTROL) and 1 W11188327 (LATCH) and 1 W11188329 (VALVE)"
Near Austin, TX 78732
Cliff
Job Details: 10/18/2018
WASHER WHIRLPOOL WFW9550WW00 Arrived on site to diagnose a washing machine that is not draining. Tested unit found motor for drain pump shorted out. Replaced drain pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78721
Scott
Job Details: 10/18/2018
OVEN WHIRLPOOL WFG525S0HS0 Arrived on site for oven making noise . Found oven is igniting properly and has good flame spread . Informed customer this is normal sounding . Did find control panel Misalignined on screws causing right side to drop lower the normal placement . Vent is partially covered up . Causing heat to vent up into electronics . Ordering end cap and panel. No gas leaks detected at time of service . Call to set up return visit . ; ordrng 1 W11026866 (PANEL CONTROL) and 1 W11219665 (END CAP )
Near Silverado Mobile Home Park, TX 78660
Tyler B.
Job Details: 10/18/2018
COOKTOP WHIRLPOOL WFG505M0BS3 "Arrived on site for damaged side and top, R&R cooktop and side panel, no gas leak on site"
Near Austin, TX 78724
Scott
Job Details: 10/18/2018
MICROWAVE WHIRLPOOL WMH31017FB0 Arrived on site for microwave not heating . Found one of the switches not getting continuity . Replaced all switches . Unit still not heating . Found control relays not working . Ordering control. Please call to set return .; ordrng 1 W10892389 (CONTROL)
Near Round Rock, TX 78681
Tyler B.
Job Details: 10/18/2018
WASHER WHIRLPOOL WTW7500GW0 "Arrived on site for clutch and GEARCASE replacement, R&R clutch and GEARCASE and tested good, no noises no leaks"
Near Manor, TX 78653
Wesley
Job Details: 10/18/2018
OVEN GE JTP20B0F6BB Arrived on site and found unit thermocouple way out of range and displaying as 325 and climbing at room temp. Fan running to cool down at all times. Ordering sensor and control. Sensor only to be replaced. ; ordrng 1 WB23T10015 (sensor) and 1 WB27T10411 (oven control)
Near Round Rock, TX 78681
Tyler B.
Job Details: 10/18/2018
WASHER MAYTAG MVWC465HW "Arrived on site for screeching, found GEARCASE leaked oil over components causing belt slip. R&R GEARCASE and tested good no leaks on site"
Near Austin, TX 78727
Lou
Job Details: 10/18/2018
DISHWASHER KITCHENAID KDTE234GPS0 "arrived on site to inspect dishwasher dispenser not dispensing detergent. Upon further inspection, I placed the unit in diagnostics and tested and it showed error codes F4E3 (motor not running). I cleared the error code and continued with testing. The unit began to dispense water into the tub, but the motor never came on. I drained the water from the unit and removed and replaced the sump/motor assembly and tested the unit again. The unit operated as designed with no error codes at the end and I poured water onto the heating element and it sizzled as expected. No water leaks observed during service, job completed."
Near Round Rock, TX 78681
Tyler B.
Job Details: 10/18/2018
DRYER AMANA NED4655EW1 "Arrived on site for burn power block, R&R block and cleaned connections and tested good, spinning and heating"
Near Austin, TX 78729
Lou
Job Details: 10/18/2018
DISHWASHER WHIRLPOOL WDT750SAHZ0 "arrived on site to inspect dishwasher door not latching. Upon arrival, the customer advised that the unit is latching now. I advised that I would inspect the unit anyway to make sure it’s operating properly. Upon further inspection, I placed the unit in diagnostics and tested and when I closed the door, I found that the left side of the door was dragging/rubbing. The unit showed error code F5E1 (door stuck open). I clear3d the code and continued with testing. The unit operated as designed with no error codes at the end of testing. I leveled the unit and the door closed properly. I advised the customer of my findings and also advised that the leveling feet are barely sitting on the tile and would need something to support them as the floor tile cuts off too soon and the leveling feet cannot sit flush with the floor. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 10/18/2018
DISHWASHER WHIRLPOOL JDB9000CWP1 "arrived on site to inspect dishwasher leaking. Upon further inspection, the customer advised that the unit is leaking from the under the door around the float switch area. Looking underneath the unit, I found dry water residue just under the float switch and on the right side hinge/leg area. I placed the unit in diagnostics and tested with no error codes present. The unit operated as designed with no error codes and no leaks. I questioned the customer on types of detergent they use and he advised that he uses liquid gel. The customer advised that he fills the prewash reservoir and the detergent reservoir. I advised the customer that it was too much detergent and it’s causing the water to overflow the reservoir in the tub. I recommended that they never use the prewash reservoir and only use enough detergent in the detergent reservoir to fill up to the line in between where it says hard water and soft water. I recommended that they use dishwasher major
Near Austin, TX 78727
Wesley
Job Details: 10/18/2018
DISHWASHER MAYTAG MDBH979AWS3 Arrived onsite and unit operating as designed. Installed handle guard from previous part. Now unit repair is complete. Advised customer on repair.
Near Salado, TX 76571
Jerry C.
Job Details: 10/18/2018
OVEN KITCHENAID KEBC107KSS05 "Claimed preheat at 292 and climbed to 301 and hovered for several minutes between 300 and 305. The unit will require the sensor and control. The control p/n 8303017 does not appear to be available, office to research. The sensor alone may be able to repair the unit. Office to contact the customer to arrange return service dependent upon control availability. Please see so# 201957 at the same location and schedule both at the same date.; ordrng 1 8303017RESEARCH (CONTROL RESEARCH) and 1 WPW10131825 (sensor)"
Near Harker Heights, TX 76548
Jerry C.
Job Details: 10/18/2018
WASHER AMANA NTW4600YQ0 "NTW4600YQ0 Arrived to inspect washer making noise and moving. I found the suspension rods were completely worn out and the tub would bounce excessively. Due to the movement of the tub, the tub ring and bleach dispenser were damaged and will require replacement. Office to report to the extended warranty coverage and the customer will be contacted. No leaks observed during service and the customer will not use the unit due to hazardous conditions. ; ordrng 1 W10780048 (suspension) and 1 WPW10192089 (bleach disp assy) and 1 WPW10215107 (tub ring)"
Near Salado, TX 76571
Jerry C.
Job Details: 10/18/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived to inspect ice crushed only. I found the actuator on the ice bin was stuck in the crushed position. I corrected the lever position and tested. Operational test good, no leaks observed during service."
Near Temple, TX 76501
Jerry C.
Job Details: 10/18/2018
RANGE WHIRLPOOL RF361PXKQ0 "RF361PXKQ0 Arrived to instal previously diagnosed and ordered parts. I found the LF and RR burners were the affected ones and the switches ordered were for the LR and RF and incompatible. The gasket ordered was for the liner and will need to be re-ordered. Office to order 2x infinite switches for large burners and oven door gasket. ; ordrng 2 WP3148953 (switch-inf, LF AND RR)s and 1 WPW10658354 (gaskt-door)"
Near San Marcos, TX 78666
Kevin
Job Details: 10/18/2018
RANGE AMANA AGR5330BAS3 "Arrived on site and found left front burner flame is high, adjusted it to match others. Range is operating properly, job complete."
Near Harker Heights, TX 76548
Jerry C.
Job Details: 10/18/2018
DISHWASHER GE GDT580SMF7ES GDT580SMF7ES Arrived to instal parts. I removed and replaced the spray arms that were previously ordered and discussed the issues with the customer. I found they were having to refill the rinse agent dispenser every two cycles. The rinse agent dispenser was greatly over-dispensing and causing water flow issues and leaving deposits within the chassis. The upper spray arm mounting hub was broken and will require replacement. Office to order detergent dispenser and upper spray arm tube assembly. No leaks observed during service. ; ordrng 1 WD12X22497 (conduit main asm) and 1 WD12X24058 (DISPENSER)
Near Austin, TX 78730
Paul
Job Details: 10/18/2018
VENTHOOD WHIRLPOOL GZ7936XHS0 "Arrived onsite for the vent hood that is stuck in the up position. I found 123VAC to the motor and the unit only humming. Either the gearbox is locked up or the unit has a defective limit switch or both. Ordering C-NOTES, WPW10323310 MOTOR-GEAR, & 3EA. WPW10240604 SWITCH.; ordrng 1 C-NOTES (NEED PARTS AUTHORIZATION JUST IN CASE. THE UNIT MIGHT ONLY NEED ONE PART BUT COULD NEED ALL OF THEM. OFFICE NEEDS TO SCHEDULE THE RETURN VISIT PENDING PARTS AUTHO.) and 3 WPW10240604 (SWITCH)s and 1 WPW10323310 (MOTOR-GEAR)"
Near Austin, TX 78701
Luis
Job Details: 10/18/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Arrived on site for no cool. Found unit not entering defrost ordering harness assembly and main control return appt set for Tuesday. 10/23 will need 2 hrs for repair; ordrng 1 2HRS (2 HRS) and 1 W10911770 (HARNESS) and 1 W11174836 (CONTROL)
Near Austin, TX 78704
Luis
Job Details: 10/18/2018
REFRIGERATOR MAYTAG MFI2269VEW1 Arrived on site for no cool. Lights on unit not powering on display will not power on diagnosed failed main control.
Near Pflugerville, TX 78660
Joseph C.
Job Details: 10/18/2018
DRYER WHIRLPOOL WED7000DW1 "Arrived on site for “unit not heating/drying clothes” complaint. Found unit pushed too close to wall, binding old style vent line. High limit thermostat blown and reset. Test kit verified blockage. Ordering new high limit thermostat. Office to set return schedule to coincide with call 202042.; ordrng 1 279816 (thermal cut off hi)"
Near Pflugerville, TX 78660
Tyler B.
Job Details: 10/18/2018
OVEN GE JGBS03PPA2WH "Arrived on site for igniting issues, found igniter failing a tube corroded, need CNOTE part author and part find, CNOTE office reschedule. No gas leaks on site ; ordrng 1 WB19K06 and 1 WB28K10010 (tube,burner lf)"
Near Pflugerville, TX 78660
Tyler B.
Job Details: 10/18/2018
MICROWAVE WHIRLPOOL AMV2307PFB "Arrived on site for door switch issues, found supplied interlocks incorrect to model, ordering correct interlocks. ; ordrng 1 W11252186 (UPPER INTEROPCK) and 1 W11252187 (BOTTOM IL)"
Near Round Rock, TX 78681
Tyler B.
Job Details: 10/18/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for fan and blade replacement, R&R fan and blade and tested good, no noise no leaks on site."
Near Round Rock, TX 78664
Jonathan
Job Details: 10/18/2018
DISHWASHER MAYTAG MDBH955AWS "Arrived on site for dishwasher not cleaning dishes. Per diagnostics mode, no error codes. Found light not working on hi temp wash. Found when selecting rinse only control will not activate. Found lower rack wheel missing. Will need to replace control and UI to complete repair. Unit is operational on most options. Failures due to normal wear and tear. Office to schedule appointment when ETA is available. Will need to get authorization to complete repair. ; ordrng 1 12002709 (board control) and 1 6-920244 (cntrl-elec) and 2 WP99002780 (WHEEL)s"
Near Austin, TX 78717
Lou
Job Details: 10/18/2018
RANGE WHIRLPOOL SVD48600B "arrived on site to inspect range display not working. Upon further inspection, I found that the range UI display did not come on and when I pressed the Bake, Broil and other buttons on the UI panel nothing came on except for when I pressed the fan button, the fan came on. I removed the control panel and disconnected the harnesses. Per the wiring diagram, it says to ohm the harness so I did and it is good. Per the wiring diagram, it says that if the harness ohms good then replace the board. I wasn’t certain on which board to replace; therefore, I contacted Techline and was advised to replace the UI board, but order both the UI board and the main control board in case the main control board is not providing enough voltage to the UI board. File #7723219241. The UI control will need to be replaced first, before replacing the main control per Techline! The customer requested that LSO complete the repair should they decide to move forward (CNOTE-LSO). No gas leaks
Near Pflugerville, TX 78660
Chase
Job Details: 10/18/2018
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived on site. Checked all wiring and then replaced filter board per tech line reccomendation. Braker tripped and fuse opened. Called tech line and walked through switch placement and wiring again. Found that door switch is in incorrect position. Also research found that incorrect switches are in unit which is why the failure is the same. Called trade partner and discussed with apartment management. CS will return tomorrow to install correct parts in unit and if non functional will document non repairable (by CS)
Near Austin, TX 78727
Wesley
Job Details: 10/18/2018
DRYER WHIRLPOOL WED5000DW2 Arrived on site and found repair kit is needed to alleviate rumble noise. Advised customer of needed repair. requested Tuesday service. Needs vent cleaning. Customer requested written statement for office for vent cleaning. ; ordrng 1 4392065 (dryer repair kit)
Near Cedar Creek, TX 78612
Joseph C.
Job Details: 10/17/2018
DRYER WHIRLPOOL WED8500DW3 "Arrived on site for “runs for five minutes, then shuts off” complaint. Inspected unit and found F4E1-F4E4 error codes. Checked all connections and found to be good. Removed and replaced ACU and console. Venting checks good."
Near Smithville, TX 78957
Joseph C.
Job Details: 10/17/2018
WASHER GE GLWN2800DWS "Arrived on site for “unit leaking from underneath” complaint. Inspected unit and found pressure hose loose, at tub. Reconnected hose to tub. Tested unit. Unit is performing as designed. No leaks detected, at time of service. Mod/Ser sticker is missing from unit. Instructed customer to contact GE for replacement."
Near Bastrop, TX 78602
Joseph C.
Job Details: 10/17/2018
WASHER WHIRLPOOL WTW8540BW1 Arrived on site for “ul error code” complaint. Inspected unit and found bearings worn out. Quoted customer for parts and labor. Customer declined services.
Near Killeen, TX 76549
Dona
Job Details: 10/17/2018
RANGE WHIRLPOOL WFE540H0AS1 "Arrived on site for bake element had caught on fire. Customer had already replaced element but unit would not heat. Found control no longer sending voltage to element. Replaced main control and verified all operations working properly, tested cooktop and oven for correct temps. All operations check good. Customer had unit pulled out and customer reinstalled unit after repair."
Near Bastrop, TX 78602
Joseph C.
Job Details: 10/17/2018
WASHER MAYTAG MVWC415EW1 "Arrived on site for “wash cycle not working properly” complaint. Inspected unit and found drain pump clogged with a pillow case. Removed blockage. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78745
Derek S.
Job Details: 10/17/2018
WASHER ROPER RTW4516FW2 "Arrived on site to repair unit for taking to long to add water, I found a piece of debris in the water level pressure hose, cleared out the debris and verified all operations in service test, gave tips for best performance, unit working as designed, no water leak present at the time of service"
Near Austin, TX 78745
Derek S.
Job Details: 10/17/2018
WASHER ROPER RTW4516FW2 "Arrived on site to repair unit for taking to long to add water, I found a piece of debris in the water level pressure hose, cleared out the debris and verified all operations in service test, gave tips for best performance, unit working as designed, no water leak present at the time of service"
Near Seguin, TX 78155
Robert
Job Details: 10/17/2018
OVEN JENN-AIR JGRP548WP02 Arrived on job for complaints of right oven not working. Found the wire to ignite not connected. Recommend wire and test.
Near Seguin, TX 78155
Robert
Job Details: 10/17/2018
WASHER AMANA NTW4516FW1 Arrived on job for complaints of washer not shutting off. Customer said washer working normal.
Near Seguin, TX 78155
Robert
Job Details: 10/17/2018
WASHER WHIRLPOOL WTW4816FW2 Arrived on job for complaints of noise in spin. Seal from gearcase bad. Replaced gearcase and cam kit . After replacement of parts test washer . Operation normal
Near Austin, TX 78739
Brandon
Job Details: 10/17/2018
DRYER MAYTAG MGDC215EW2 "Arrived on site for customer complaint of long dry times. When I arrived the vent hose was removed from the dryer, I ran test cycle, unit tested good, cycling on and off as designed. Customer is going to run a load with vent disconnected and call us back if there are any issues."
Near Austin, TX 78733
Paul
Job Details: 10/17/2018
DISHWASHER GE PDW7880P00SS "Arrived onsite for the dishwasher not washing the dishes well. I found the upper rack wash arm not moving. The pump appears to be putting out enough pressure to allow the arm to move so I believe there is an issue with the conduit and arm. Need to replace the conduit and upper wash arm and components to further test. The pump could possibly still be needed. Ordering c-notes, WD12X10352 HUB SPRAY ARM MID, WD01X10384 BEARING MID SPRAY ARM, WD12X10147 CONDUIT MID SPRAY, WD22X10046 ARM SPRAY MID ASM, WD02X10067 SCREW 8-16 HXW 1/2 SS, & WD12X10057 CONDUIT MAIN. Marking the prescreened wash pump as UORV. ; ordrng 1 C-NOTES (NEEDS AUTHORIZATION PER EB.) and 1 WD01X10384 (BEARING MID SPRAY ARM) and 1 WD02X10067 (SCREW 8-16 HXW 1/2 SS) and 1 WD12X10057 (CONDUIT MAIN) and 1 WD12X10147 (CONDUIT MID SPRAY) and 1 WD12X10352 (HUB SPRAY ARM MID) and 1 WD22X10046 (ARM SPRAY MID ASM)"
Near Austin, TX 78739
Brandon
Job Details: 10/17/2018
DRYER MAYTAG MED3500FW1 "Arrived on site for customer complaint of noise issue, found noise was coming from motor and blower wheel, I replaced motor and blower wheel, unit tested good."
Near Austin, TX 78738
Brandon
Job Details: 10/17/2018
DRYER MAYTAG MEDE300VW0 "Arrived on site for customer complaint of dryer not starting. I found heating element shorted to ground causing thermal fuse to blow. I installed heating element, thermal fuse, and repair kit. Unit tested good. "
Near Lakeway, TX 78734
Brandon
Job Details: 10/17/2018
REFRIGERATOR KITCHENAID KSSP48QMS00 "Arrived on site for customer complaint of ice not dispensing, found clog in ice chute due to crushed ice. I instructed customer on proper care and cleaning of ice buckets inside of door. Unit sealed good, ice door sealed good, ice maker working good. No leaks at time of service."
Near Austin, TX 78756
Luis
Job Details: 10/17/2018
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for damaged freezer door,removed damaged door installed new freezer door checked door seal good ."
Near Bastrop, TX 78602
Joseph C.
Job Details: 10/17/2018
REFRIGERATOR KITCHENAID KBFN502ESS00 "Arrived on site for “water on back wall” complaint. Inspected unit and found evaporator encased in block of ice. Instructed customer to shut off unit and thaw for 24 hours, with freezer door open. Unit was installed in alcove in a crooked manner. Freezer door open by .5”. Ordering new defrost heater, control and thermistor. Office will need to set return schedule, due to need for two hours. No leaks detected, at time of service.; ordrng 1 TWOHOURCALL (TWO HOUR CALL) and 1 W10316760 (thermistor) and 1 W10524056(PSP) (heater) and 1 WPW10739408 (cntrl-elec)"
Near Austin, TX 78732
Cliff
Job Details: 10/17/2018
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived on site to diagnose a refrigerator that is leaking from the icemaker. Found front icemaker seal failed causing the leak. Replaced ice maker assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.Icemake
Near Austin, TX 78746
Luis
Job Details: 10/17/2018
ICE MACHINE KITCHENAID KUID508ESS2 "Arrived on site for no ice issue. Ran diagnostics found dispenser tube disconnected from recirculating pump. Installed tube correctly to pump tested recirculating pump passes. Found slight kink on external drain pump,removed kink advised customer if unit continues to shut itself off external drain tube will need to be replaced. External drain tube part and labor not covered under warranty due to installation warranty. Repair of recirculating tube covered."
Near Cedar Creek, TX 78612
Joseph C.
Job Details: 10/17/2018
RANGE GE JB630DF4WW "Arrived on site for “cracked cooktop” complaint. Inspected unit and found cooktop cracked over front right burner. This is due to heat. Ordering new cooktop. Office will need to get authorization, before repairs can be made. Please make last call of the day.; ordrng 1 LASTCALLOFTHEDAY (LAST CALL OF THE DAY) and 1 NEEDSAUTHORIZATION (NEEDS AUTHORIZATION ) and 1 WB62X25973 (rangetop glass asm )"
Near Georgetown, TX 78628
Jonathan
Job Details: 10/17/2018
REFRIGERATOR WHIRLPOOL WRX988SIBW01 "Arrived on site for refrigerator having ice devolving on bottom of unit and not allowing customer to open door. Inspected door gasket and seal to unit. Found frost had gotten between door and panel and causing it to separate, causing gasket to fall and not seal (see SD-QuickPic). Added adhesive in gap and placed gasket in place. Added silicone in space between panel and door (see SD-QuickPic). Removed ice buildup and installed door. Inspected door gasket and seal. Added insulation/gasket kit to bottom gasket. Spoke with customer on failure and repair. Requesting to leave freezer door shut for 24 hours. All checks okay at time of service, no water leaks present."
Near New Braunfels, TX 78132
Robert
Job Details: 10/17/2018
OVEN JENN-AIR JJW3830WP02 Arrived on job to replace appliance manger and sensors. After replacement of parts test oven temperature.
Near Georgetown, TX 78626
Jonathan
Job Details: 10/17/2018
REFRIGERATOR WHIRLPOOL WRS315SDHB00 "Arrived on site for refrigerator ice maker not producing ice. Customer stated that everything is staying frozen and buying store ice and staying frozen. Measured temperature in FC and found within range. Inspected ice maker. Cycled ice maker and monitor cycle, cycle completed and filled. Tested water pressure, checked good. Attempted to contact tech support and they are temporarily unavailable. Unit passed all test at time of service. No water leaks present. Asked customer when available to do a time count by empty ice container and let unit run about hours and count ice cubes."
Near Seguin, TX 78155
Robert
Job Details: 10/17/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on job for complaints of low water pressure. Confirmed low water pressure but ice normal. Customer request pm appointment. Valve not complete open on dispenser solenoid. ; ordrng 1 W11043013 (valve)
Near Georgetown, TX 78633
Jonathan
Job Details: 10/17/2018
RANGE WHIRLPOOL WFG550S0HZ0 "Arrived on site for range leaking gas. Found gas line disconnected and caped off. Connected unit and tested for leak, none was found. Tested bake and broil and found solenoid on valve intermittently failure on broil solenoid. Removed valve assembly and installed new. Tested connection for leak. Tested unit in bake and broil cycle. All tested good, no gas leaks present."
Near Killeen, TX 76542
Arthur B.
Job Details: 10/17/2018
WASHER SAMSUNG WA45H7200AW Arrived onsite. Customer advised that Mr. Appliance has already been out to diagnose and repair. Mr. Appliance is t come out today to complete repair. No work performed.
Near Georgetown, TX 78626
Tyler B.
Job Details: 10/17/2018
MICROWAVE MAYTAG MMV1174FZ0 Arrived on site for mounting plate drop off as asked by customer. Left plate with customer
Near Waco, TX 76712
Arthur B.
Job Details: 10/17/2018
WASHER MAYTAG MVWC555DW1 "Arrived onsite for customer complaint of top load washer not completing cycles and making lid noises when spinning. Upon inspection,found inner wash basket is wobbling inside tub. Also, washplate is seized and will not come off. Unit will need new gearcase,washplate and inner basket to complete repair. Customer advised not cost affective to repair. All water connections were dry at time of service."
Near Killeen, TX 76549
Dona
Job Details: 10/17/2018
OVEN HOTPOINT RB757WC2WW "Arrived on site for seal on door stating it was broken, found lower part of door gasket is worn but cosmetic and still fully functional. Tested temperatures in oven and no heat is escaping. Temperatures check within mfg spec. Found cooktop working to spec as well. All operations check good. Tenant is new renter, unit smells and shows residue that oven cleaner has been used inside of unit. Unit is fully functional."
Near Killeen, TX 76542
Dona
Job Details: 10/17/2018
COOKTOP WHIRLPOOL G7CE3034XS00 "Arrived on site for customer stating that large burner not working correctly, verified operation of all burners. Showed customer burner operation of element will not stay on constantly. Once it reaches temperature it will turn off and cycle back on once temperatures are reached. Showed cycling on all burners. Took picture of all burners working. All operations check good."
Near Spicewood, TX 78669
Cliff
Job Details: 10/17/2018
MICROWAVE WHIRLPOOL WMH73521CS6 Arrived on site to diagnose a microwave that is not heating all the time. Tested unit and found open and close error and door switches slow to react. Replaced all three switches and both interlocks to correct issue. Found all is functioning properly at this time.