We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Georgetown, Texas 78626
Vincent
Job Details:
05/06/2022
"Arrived on site for for freezer, inspected unit and work area. Inspected unit and found freezer not leveled properly and gasket slightly deformed. I level unit and fix issue with gasket. No water leaks observed during service. Job completed."
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Georgetown, Texas 78633
Lou
Job Details:
05/06/2022
"Arrived on site to inspect dryer tripping the breaker. Upon further inspection, the customer advised that they dry using the sensor dry mode and theyve noticed that the unit will trip the breaker when its been running for a while. I found the the breaker is a GFCI breaker. I tested the unit on sensor dry-more dry mode for approximately 10 mins and the unit operated as designed. I tested the components...element, cutoffs, thermostat, fuse and all are good except the element. I found the metal plate in the element is warped. Also, I found, at the terminal block, the neutral wire in the harness is not attached to the block. I added a connector to the end of the wire and attached it to the terminal block at the neutral connection. I the customer 745 / fees and 68 for the element for a of 729. Customer agreed to the repair and with (861 3U39M. I removed and replaced the element and tested and the unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Georgetown, Texas 78633
Lou
Job Details:
05/06/2022
"Arrived on site to inspect washer leaking water. Upon further inspection, I found water leaking at the back left corner below the control panel. I removed the panel and found the valve leaking. I placed the unit in diagnostics and tested the valve and found when testing the warm water function, the valve is leaking from near the sensor connection. I the customer 745 / fees and 050 for the valve for a of 038. Customer agreed to the repair and with check #2326. I removed and replaced the valve and calibrated the unit. Retested in diagnostics and unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
KITCHENAID COOKTOP
Model KFGS306VSS03
Near New Braunfels, Texas 78132
Andrew
Job Details:
05/06/2022
"Arrived on site to test unit for constantly sparking. Found harness was damaged also found transformer needed replaced. Replaced transformer and harness, tested unit, unit is now working as designed. Spoke with CS and gave customer cheaper price on transformer for damage.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FSMS01
Near Austin, Texas 78746
Luis
Job Details:
05/06/2022
"Arrived on site. Installed updated control kit,powered unit on compressor and fans powered on.
We serviced a
WHIRLPOOL FREEZER
Model KUDF204ESB01
Near Austin, Texas 78735
Luis
Job Details:
05/06/2022
"Arrived on site. Found shut off arm disconnected from icemaker,installed shut off arm ran icemaker through a cycle,ice dumped and icemaker filled with water."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVQ02
Near New Braunfels, Texas 78130
Andrew
Job Details:
05/06/2022
"Arrived on site to test unit for not dispensing water. Found dispenser switch had popped out of place preventing contact. Secured switch, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
LG REFRIGERATOR
Model LSC279921ST/00
Near The Hills, Texas 78738
Luis
Job Details:
05/06/2022
"Arrived on site for no ice dispensing. Tested ice dispenser motor not powering on,removed housing found power lead disconnected from auger motor,installed power lead to motor reassembled unit tested ice dispenser unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ0
Near New Braunfels, Texas 78130
Andrew
Job Details:
05/06/2022
"Arrived on site to test unit for no hot water. Found hot valve is not opening. Replaced inlet valves, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Kempner, Texas 76539
Tyler
Job Details:
05/06/2022
"Arrived on site for dishwasher needing techline review/recommendation for ongoing screeching noise. Upon arrival reconfirmed issue found f10E2, and f1E1 errors. Called techline and spoke with Chris sr#7733179823. Techline stated they would put unit up for review/replacement and contact customer regarding next steps. Call complete"
We serviced a
UNKNOWN OVEN
Model N/A
Near Kempner, Texas 76539
Tyler
Job Details:
05/06/2022
Arrived on site for washer needing previously diagnosed inlet valve. Upon arrival installed required part. Reassembled and tested unit. Found no leaks during tests and dripping from valve gone. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Briggs, Texas 78608
Tyler
Job Details:
05/06/2022
"Arrived on site for dishwasher needing previous diagnosed UI, vent and cover. Upon arrival installed required parts. Reassembled and tested unit and found unit cycling and responsive to input with no errors as designed. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Georgetown, Texas 78633
Lou
Job Details:
05/06/2022
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I removed the kick plate and inspected underneath the unit and found no evidence of a leak. I felt the insulation in the door from underneath and found it damp. I removed the outer door panel and found where water had leaked from the vent gaskets (photo).. I removed and replaced the vent assembly and tested and unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Lampasas, Texas 76550
Tyler
Job Details:
05/06/2022
Arrived on site for refrigerator that had completely lost all cooling in both compartments. Upon arrival confirmed complaint and found both compartments at room temperature. I didnt found it all three fans are running in both compartments and air compressor and found compressor is running with one amp to it. I called whirlpool techline and spoke with Tj sr#7733604823. Found that the cause of failure was due to the silk system and void an insulation failure behind unit from previously seen rust on first trip. U it is deemed non due to void in insulation and whirlpool to contact customer for further assistance. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Lampasas, Texas 76550
Tyler
Job Details:
05/06/2022
Drive down side the dishwasher not drying properly. Upon arrival confirm complaint but found no errors and diagnostics. Ran multiple diagnostic test and found heater drawing 4 A and still getting a stable 120 V. Also found heater kicking on as designed on the multiple temps. Then found that the rinse aid dispenser was completely empty and instructed the customer on all the best tips and methods in order to ensure drain capabilities worked at optimal performance. Unit now functioning as designed call complete
We serviced a
SAMSUNG REFRIGERATOR
Model RFG237AARS
Near Manor, Texas 78653
Matthew
Job Details:
05/06/2022
"Arrived onsite for water leaking into fridge an frost buildup in freezer. Freezer frost buildup is due to torn door seal. He water leaking in fridge is due to a cracked liner behind the RC evaporator cover allowing air gap a ice to build in between cabinets, then sweating excessive condensation into the cabinet. This unfortunately is Non . Will need to notify AHS."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Round Rock, Texas 78664
Cliff
Job Details:
05/06/2022
Arrived on site to diagnose a washer that is not cycling properly. Found ui giving f6 e3 error code. Replaced ui and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFE530C0ES0
Near Manor, Texas 78653
Matthew
Job Details:
05/06/2022
Arrived onsite for range burners not heating properly. Upon arrival tested unit. Found all burners heating and cycling properly on both low and high heat settings. Unit does have surface temperature limits and will go through periods of cooling. Heat will not remain constant throughout entire cook time. Unit is functioning as designed. Job complete
We serviced a
FRIGIDAIRE DISHWASHER
Model FBD2400KB10B
Near Manor, Texas 78653
Matthew
Job Details:
05/06/2022
"Arrived onsite for dishwasher not cleaning and failed spray arm. Upon arrival found visibly failed spray arm. Replaced arm and tested. Found fill, wash, drain and heating as designed. Job complete"
We serviced a
GE REFRIGERATOR
Model DSE25JMHECES
Near Jarrell, Texas 76537
Gerry C
Job Details:
05/06/2022
"Arrived to inspect water flow issue. I found the unit would hammer after a small amount of water was dispensed. The filter head had failed and required replacement. I removed and replaced the filter head and tested. Operational test good, no leaks observed during service.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Manor, Texas 78653
Matthew
Job Details:
05/06/2022
"Arrived onsite for dishwasher not operating. Upon arrival put unit in diagnostics and found stored error code for inlet water. Tested unit and found not water entering unit. Checked supply and found supply has closed. Opened supply and tested. Unit is now functioning properly. Fill, wash, drain and heating is functioning properly. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, Texas 78758
Wesley
Job Details:
05/06/2022
Arrived onsite for control irregularities and found the root issue was a ground harness causing sporadic light function and error beeping. Repaired harness with electrical tape and tested function. Unit is now operating as designed without any symptoms. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, Texas 78758
Wesley
Job Details:
05/06/2022
"Arrived onsite and found unit strike broken and washer unable to be used. Replaced strike from maintenance supply. Unit is now operating as designed. Advised customer on repair, all checks good. Advised tenant on status."
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS
Near Austin, Texas 78758
Wesley
Job Details:
05/06/2022
Arrived onsite for oven not reaching temp and tested with k type thermocouple. Made adjustments to calibration based on initial disparity. Preheated perfectly within manufacturing specifications. Advised customer on findings. All checks good. Unit is operating as designed.
We serviced a
GE DISHWASHER
Model GSD3360K55SS
Near Jarrell, Texas 76537
Gerry C
Job Details:
05/06/2022
"Arrived to inspect not washing. I found the units power supply was intermittent. After switching to a different outlet, the unit would fill, but the solenoid would not switch between drain and circulate. The solenoid was stuck and would not work correctly, as the inner housing had swollen. The solenoid is and only available with the complete ump assembly and I the CX. Due to the cost of the repair vs cost of the machine, the CX and the . 1399 + no leaks observed during service. 592 94X44F"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Jarrell, Texas 76537
Gerry C
Job Details:
05/06/2022
Arrived to inspect handle issue. I found the screw hole in the vent assy had failed and I removed and replaced the vent assy. The door handle was then secured correctly and the door assembly operated as designed.
We serviced a
WHIRLPOOL FREEZER
Model MZF34X16DW01
Near Round Rock, Texas 78664
Cliff
Job Details:
05/06/2022
Arrived on site to replace previously ordered parts for freezer. Replaced compressor and filter drier and verified unit held vacuum. Charged unit with refrigerant and tested unit. Found all is functioning properly at this time.930 44UJ99
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Hutto, Texas 78634
Cliff
Job Details:
05/06/2022
Arrived on site to diagnose a dryer that is making unusual noise. Found freezer corner dented causing blower to rub. Reshaped frame and all is working properly at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, Texas 78737
Kevin
Job Details:
05/06/2022
"Ride on site and found left mounting screw for kick plate is not attached. We attached it and dishwasher is not complete, job complete"
We serviced a
WHIRLPOOL DRYER
Model MED5500FW0
Near Dripping Springs, Texas 78620
Kevin
Job Details:
05/06/2022
"Arrived on site and inspected dryer and found heating element has failed. for new Heating element 92, 055. After replacement also found airflow to the exterior of the home is restricted. Took one picture. Recommended that homeowner not use dryer until the vent has been clean/cleared via service, job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS92EC0AS04
Near Austin, Texas 78737
Kevin
Job Details:
05/06/2022
"Arrived on site to test unit for no power, tested unit found open thermal fuse, replaced thermal fuse, preheated to 350 degrees, Took one picture of oven heating, job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, Texas 78749
Kevin
Job Details:
05/06/2022
"Arrived on site and replaced heating element per service pointer W11540964. Confirm dishwasher is not leaking after repair, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Austin, Texas 78739
Kevin
Job Details:
05/06/2022
"Arrived on site and replaced adjusters and positioners ordered by previous technician. Dishwasher is now complete, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Austin, Texas 78747
Kevin
Job Details:
05/06/2022
"Downside and replaced front panel and Strike and door will now stay close properly, job complete"
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF1A
Near Austin, Texas 78747
Justin
Job Details:
05/06/2022
"Arrived on site for a dishwasher not dispensing soap. Upon arrival the customer stated that it seems every 3 cycles or so it will not dispense soap and the dispenser will remain closed. I tested the dispenser and could not replicate it. However, the dispenser spring did have some stick to it. Due to this I replaced the dispenser. The unit is as designed. No leaks observed at the time of service. Call complete."
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Jarrell, Texas 76537
Gerry C
Job Details:
05/06/2022
"Arrived to instal previously diagnosed and ordered part. I removed the failed igniter and installed the replacement. I tested and verified ignition and the unit cycled as designed. No gas leaks detected during service.
We serviced a
LG WASHER
Model WT5001CW
Near Georgetown, Texas 78626
Vincent
Job Details:
05/06/2022
"Arrived on site for LG washer, inspected unit and work area. Tested unit in diagnostics and found when in agitation unit would make loud Bering noises. I then flip unit backwards and found gear oil. Unit will need a new gearcase.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cedar Park, Texas 78613
David S
Job Details:
05/06/2022
"Arrived on site to install previous diagnose part. I gained aess to sump and motor and replaced it with new. I reassembled the unit and tested it. It is now working as designed, and the customer confirmed. Job complete."
We serviced a
KENMORE DRYER
Model 110.6094299
Near Austin, Texas 78729
David S
Job Details:
05/06/2022
Arrived on site for dryer not working. I inspected the unit and work area. I tested the unit and found it coming on. I gained aess to the heating element and motor. I cleared debris off the motor and found the heating element shorted to ground. I the customer for the heating element. Part 89 service and 245. The customer wanted to discuss the repair with finance. Customer with card. Autho 9TW4KY
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS00
Near Austin, Texas 78729
David S
Job Details:
05/06/2022
Arrived on site to install previous diagnose parts. I gained aess to the door water lines and installed the 1/4 inch to 5/16 inch adapter. I gained aess to the water valves and replaced both with new. I reassembled the unit and tested it. I found the unit working as designed. No water leaks present at this time. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WGD5000DW3
Near Round Rock, Texas 78664
Vincent
Job Details:
05/06/2022
Arrived on site to install previously diagnosed parts. Replaced parts and unit is now operating as designed. No gas leaks detected during service. Job completed.
We serviced a
SAMSUNG DRYER
Model DV210AEW/XAA-01
Near Killeen, Texas 76543
David Z
Job Details:
05/06/2022
Arrived on site to diagnose dryer that is not tumbling or drying. Checked voltage and confirmed good voltage at block. Found unit does power on. Disassembled unit and found exhaust thermostat open. Replaced with good thermostat and advised to replace vent hose. Tested and verified all working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Round Rock, Texas 78665
Vincent
Job Details:
05/06/2022
"Arrived on site for refrigerator not making ice, inspected unit and work area. Tested icemaker in harvest mode and was making noises and getting stuck. CX 890 parts 955 /. CX agreed to repairs. Replaced icemaker and tested and is now operating as designed 155. No water leaks detected during service, Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Lockhart, Texas 78644
Joe Z
Job Details:
05/06/2022
"Arrived onsite for Ice maker is not making ice very fast or none at all. also over freezes. Upon arrival ran diagnostics and got E4 error code on ice maker. Called SW for assistance. Recommend replacement of both icemaker and UI.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Lockhart, Texas 78644
Joe Z
Job Details:
05/06/2022
"Arrived onsite for DW is not heating, heating element is not working properly. Upon arrival customer ran a cycle to be able to show me what was happening. The heater is energizing. The unit is operating as designed. Explained to the customer how the benefits of using rinse aid, the water temperature, and placement of dishes all can effect the drying process. I let the customer know the plastic dishes do not retain heat and will not dry as well as dishes that absorb heat. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Dale, Texas 78616
Joe Z
Job Details:
05/06/2022
"Arrived onsite for Not Operating or Won't Start - Has Power . Upon arrival test unit and only got a clicking sound over and over from the lid latch. Replaced lid latch and test unit. Unit now operates as designed. Ran a normal cycle,all checks good. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Dale, Texas 78616
Joe Z
Job Details:
05/06/2022
Arrived onsite to install previously diagnosed parts. Replaced belt and actuator. Test unit and unit operates as designed.job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Austin, Texas 78741
Scott
Job Details:
05/06/2022
"Arrived on site for no drain dishwasher. Found plug still in disposal. Removed plug ,ran drain . Water drained from tub . Ran diagnostics wash all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
GE DISHWASHER
Model GDT565SSN0SS
Near Austin, Texas 78721
Scott
Job Details:
05/06/2022
Arrived on site for dishwasher not starting or responding . Found unit had control lock on . Unlocked unit . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete. 1399. 1514 .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Austin, Texas 78754
Scott
Job Details:
05/06/2022
Arrived on site for water missing fill cup and spilling down back cover . Found water fitting coming thru rear cabniet cracked . Replaced tube fitting with truck stock ( W11249272 part number ) and ran harvest . All checked normal. No spilling . No other leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ0
Near Austin, Texas 78754
Scott
Job Details:
05/06/2022
"Arrived on site for right front burner cap coating flacking and popping off getting into food . Found cap coating peeling off . Called safety , told them issue , told to call tech . Called tech got sr 7733605028. Tech line cosmetics issue and past time frame . Recommended customer reach out to customer service. No gas leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Kyle, Texas 78640
Tyler L
Job Details:
05/06/2022
Arrived on site for complaints of no heat. Found unit with power supply issue. L2 is only pulley 60vac. Advised customer to contact an to have issue corrected. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Manor, Texas 78653
Matthew
Job Details:
05/06/2022
"Arrived onsite for dryer leaking. Upon inspection found traces of moisture behind unit. Upon further inspection found vent hose broken and moisture buildup in tube. Unit is heating and tumbling. Notified customer that the dryer does not have a water source, the reason moisture was backing up is due to an external ventilation issue. Instructed customer to call builder and have inspection done on dryer ventilation. Moist air cant escape and is back flowing and dripping out of broken hose. Hoses are not covered under warranty. Customer must have builder/installer replaced or purchase himself. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ04
Near Austin, Texas 78704
Luis
Job Details:
05/06/2022
"Arrived on site for not dispensing water. Tested water dispenser water valve energized,diagnosed a frozen water line,defrosted water line tested water dispenser working."
We serviced a
UNKNOWN VENTHOOD
Model UXT5536AAS3
Near Kyle, Texas 78640
Tyler L
Job Details:
05/06/2022
"Arrived on site to document. Took pictures of the M/S tag and of the unit, showing slots for 3 filters. Sent additional pictures and a video to MS. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, Texas 78738
Luis
Job Details:
05/06/2022
Arrived on site for defective freezer led replaced freezer led module. Autho S191AQ; used 1 W10695459 (Led module) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Buda, Texas 78610
Tyler L
Job Details:
05/06/2022
Arrived on site to pick up the temp logger. Removed part from unit. Will return with parts. Job complete.
We serviced a
GE REFRIGERATOR
Model ZFGB21HZCSS
Near Georgetown, Texas 78628
Lou
Job Details:
05/04/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC= -5 degrees & RC=72 degrees. I found there is no airflow to the RC section as the FC evap fan is not operating. Eisassembled the FC section and tapped the fan and it came on, but was badly pulsating. I tested voltage to the fan at the molex and its getting correct VDC. Customer pointed out that they replaced the door gaskets and I found theyre badly gapped. I attempted to shape them with my heat gun, but nothing changed. I recommended replacing them and the customer is going to contact the manufacturer where they purchased them. E the customer 3995 for service fees and 3830 for the control and fan motor for a total including 8467. Customer agreed to the repair and the s of 1554 with CC (1554 # 34WUF9) leaving a of 695 I am ordering the main control and will return with all prescreened parts. No water leaks observed during service."
We serviced a
AMANA REFRIGERATOR
Model ASD2522WRB06
Near Elgin, Texas 78621
Joe Z
Job Details:
05/04/2022
"Arrived onsite for THE ICE MAKER ISN'T WORKING ANYMORE AND THE HANDLE CAME OFF. Upon arrival found handle off of unit and needs to be replaced. Test ice maker and icemaker harvested correctly just not receiving water. Getting 120v to valve,but valve not energizing. Tested water valve and got OL, with no resistance. Need to replace water valve. In stalled new handle and replaced water valve. Test icemaker again and now receiving water during harvest test. Upon completion of repair found solenoid to change ice from cubed to crushed is not operating. Checked voltage and receiving 120 when call to change ice type is made. Also found ice bin control arm is bent, tried to bend back in place but will need to replace. Ordering control arm and solenoid. Office to reschedule.; ordrng 1 2152713 (Solenoid) and 1 W11596045 (Control arm)"
We serviced a
WHIRLPOOL COOKTOP
Model SC8720EDW2
Near The Hills, Texas 78738
Justin
Job Details:
05/04/2022
"Arrived on site for a cooktop with the blower fan constantly running even when set off. Upon arrival the customer had the unit unplugged, and as soon as I plugged it in the blower came on. I unplugged the unit and checked polarity at the wall and found it good. I then gained access to the blower switch and found it reading properly when openclosed. Upon further inspection I found the black wire going to the blower switch and spliced into the back left burner switch cut off at the connector from the burner switch. Which is possibly causing a short. Due to this the unit will need a new harness to be repaired. I found the wire harness discontinued. I informed the customer on my findings and recommended not using the unit. Call complete.; ordrng 1 4381636 (Wire Harness)"
We serviced a
GE OVEN
Model ZET1038SF3SS
Near Lakeway, Texas 78734
Justin
Job Details:
05/04/2022
Arrived on site for a wall oven with the hinges not operating correctly. Upon further inspection I found the hinges had a slight bend to the left causing the door to not close properly. Due to this we will need to return with the hinges already on order to install. Office to reschedule. ; O-emld tckt
We serviced a
GE WASHER
Model WHRE5260E1CC
Near Austin, Texas 78734
Justin
Job Details:
05/04/2022
"Arrived on site for a washing machine not draining properly. Upon arrival the customer stated that sometimes the tub will still be full of water, and at other times it will not. I gained access to the inside of the unit and found the pressure tube clogged. I then ohmd out the drain pump and found it open. I inspected the gear case and found no signs of wear or oil. In order to repair the unit it will need a new drain pump and pressure hose. E the customer for both parts at 953 and 2555 for service. The total coming to 3771 after . The customer accepted. I am ordering the parts and the office to reschedule. I ed the of in full with check #2770. ; ordrng 1 WH41X365 (Pressure Hose) and 1 WH23X10030 (Drain Pump)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, Texas 78751
Wesley
Job Details:
05/04/2022
"Arrived onsite and found unit stacked and ui unresponsive, unit will enter diagnostics, but does not access any other data. F6e2 communication error code recognized by customer before final failure. d for 2 man and ui replacement to repair. 2075 for the part and 4269 for service and . Customer needs to evaluate options before committing to repair. cc."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS01
Near Liberty Hill, Texas 78642
Cliff
Job Details:
05/04/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor failed and pantry control damaged and pantry wiring corroded. Control and icemaker will need to be replaced to complete repairs and wiring will need to be repaired. Return date set for 511 for CL Only.Parts (4299+)SvcLbr (2455+); ordrng 1 WPW10769076 (Pantry ui) and 1 CLonly (CL only)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Liberty Hill, Texas 78642
Cliff
Job Details:
05/04/2022
Arrived on site to diagnose a refrigerator that is not sealing properly. Found fc door warped and fc light switch not operating properly. Door and switch will need to be replaced to complete repairs. Customer is aware of extended wait for door. Office to set return appointment. ; ordrng 1 12977880SQ (Fc door ss) and 1 W11396033 (Switch)
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Rogers, Texas 76569
Gerry C
Job Details:
05/04/2022
"Arrived to inspect noise. I found no stored error codes and attempted manual test mode. There were no codes initially and F7E9 was stored after attempting manual spin testing. The unit had difficulty engaging the clutch in spin mode and I further inspected. Oil had leaked out of the lower gear case seal and the inner driveshaft was noticeably stiff, compared to expected. The unit will require a gear case. No leaks observed during service. Office to contact the CX to arrange return service. Returning tech will need to photo model plate.; ordrng 1 W11393685 (Gear case)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Temple, Texas 76501
Gerry C
Job Details:
05/04/2022
"Arrived to inspect cooling issue. FC temp was 45 and RC was 55, both measured in the bottom of the chambers. R600 Compressor amp draw was 6 and ran steadily during inspection. Evaporator had minimal frost, less than 10% and all fans were operating as designed. The condenser had an inlet temperature of 153F degrees and with the cover off and no airflow, cooled to 119F 12 way through and had a 111F temperature at the cabinet entrance for the mullion heater. The compressor appears to be unable to maintain enough refrigerant flow and will require replacement. Office to order R600 sealed system parts and allow 3 hours for return service. No leaks observed during service.; ordrng 1 W11580057 (R600 Compressor Kit) and 1 R600ChargingKit and 1 LokringKit"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, Texas 78729
Scott
Job Details:
05/04/2022
Arrived on site for washer still making loud noise while spinning . Put couple towels in and tested unit . Did get squeaking noise in high spin . Returning with gearcase and ordering wash plate . No latch issues found at time of visit . Return 510No water leaks detected at time of service.AUTHO; ordrng 1 W10902814 (Washplate) and 1 Autho
We serviced a
GE MICROWAVE
Model JVM7195EK3ES
Near McGregor, Texas 76657
Jonathan M
Job Details:
05/04/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Went to replace the middle door switch and found that the door switch was making and breaking by itself but was not making and breaking when the wires were on top of the switch. Spoke to JC and was advised that on this model, the two wires went to the transformer on both sides which is why the unit would show continuity with the wires attached. Disassembled the unit and found the wire harness blown between the transformer and magnetron. Found singe marks on the magnetron. Ordering wire harness, main control, transformer, and will need the magnetron and potentially capacitor for repair. The office will need to contact American home shield about the repair due to high cost of repair and potential other parts needed. If authorization is given, please contact the customer about a return date and please schedule for two hours.; ordrng 1 WB27X10910 (Transformer) and 1 WB18X26781 (Wire harness) and 1 WB27X30632 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, Texas 78758
Scott
Job Details:
05/04/2022
"Arrived on site for fridge making humming noise . Found compressor humming . Ran compressor tests . Compressor humming at all stages of ramp up. Talked to PR and Lm . Ordering compressor, non uv drier ,oilless gages service port . Weight 2 hrs . No water leaks detected at time of service. Call to set return ; ordrng 1 NonUVdrier and 1 Oillessgages and 1 W11393142 (Compressor) and 1 Serviceport and 1 Weight2hrs"
We serviced a
LG WASHER
Model WM1814CW
Near Bastrop, Texas 78602
Joe Z
Job Details:
05/04/2022
Arrived onsite for LEAKING WATER AT BOTTOM EVEN WHEN NOT IN USE. Upon arrival customer had unit pulled from wall for access. Inspected unit and found water leaking from both hot and cold water inlet valves. Also noticed the hose may break while disconnecting. Returning with single valve and ordering dual valve and all 4 hoses. Office to reschedule ; ordrng 1 5220FR2075L (Inlet valve) and 1 5214ER4001J (Hose) and 3 5214ER4001B (Hose)s
We serviced a
KITCHENAID MICROWAVE
Model KEMC308KSS01
Near Leander, Texas 78641
Kimo
Job Details:
05/04/2022
"Complete: STOPPED HEATINGMAKES AN ODD NOISE AND RUNS BUT NOT HEAT - OVEN IS FINEChecked: mag thermistor, wave guide, switches all goodd to replace cap and diode customer agreed and I installed new cap and diode.tested unit and found no change upon further inspection I found that the transformer had failed as well.ed:+ with check Owed: 539.33Return date: 051022; ordrng 1 WP4375286 (Transformer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Cedar Park, Texas 78613
Kimo
Job Details:
05/04/2022
Arrived onsite for ice maker with slow production. Upon inspection I found temps in fc at 5 with thermal couple k type. Upon further inspection I found the right door gasket torn. Cause a warm air leak into the fridge causing the temp in the ice box to fluctuate and slowdown ice production. I am ordering 1x gasket. Return tech to inspect and seal drain tube if need as per GC. Office to reschedule.; ordrng 1 W10407212 (Door gasket)
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near China Spring, Texas 76633
Jonathan M
Job Details:
05/04/2022
"Arrived on site for a range thats has yellow flames and is sputtering on one of the burners. Inspected unit and work area. Confirmed the complaint and tested the unit. Found the right rear making the sputtering when turned to low and would continue to ignite when putting the unit on simmer. Eid confirm the customer complaint and attempted to swap burner heads and burner caps. I called Whirlpool Techline and spoke to Butch SR# 773358686 He advised that during a service pointer training meeting call mom the engineers and advise that there was an issue with some of the porcelain cooktops grounding out the voltage causing a popping sound. He advised for me to return with the cooktop panel, the switch harness, and regulator for the return trip for the yellow flames and the intermittent sputtering of gas. Ordering parts and the office will need to contact customer about a return date due to an out of stock and PSP item.; ordrng 1 W11316698 (Cooktop panel) and 1 W11320016 (Switch harness)"
We serviced a
WHIRLPOOL OVEN
Model WEG745H0FS0
Near Austin, Texas 78744
Tyler L
Job Details:
05/04/2022
Arrived on site for install of previously diagnosed parts. Double checked for gas leaks and found none. Installed new conversion kit on front burners. The other burners have the correct orifice. Tested and now the flames are even and blue. Found the front right burner is not sparking. Will need spark module. Office to reschedule.; ordrng 1 W10478601 (Harness) and 1 WPW10475149 (Spark module) and 1 W10860916 (Spark mod)
We serviced a
WHIRLPOOL VENTHOOD
Model WVW51UC0FS2
Near Austin, Texas 78723
Tyler L
Job Details:
05/04/2022
"Arrived on site for complaints of buttons not working. Found fan will run when holding down buttons, but are not locking in so it will turn off once you stop pressing. Unit has custom long vent about 10-12 feet up. Found that to replace the button control, the entire assembly will need to be removed. Advised customer that they are responsible to provide access. ed , job complete."
We serviced a
GE RANGE
Model JGS760BEL2TS
Near Austin, Texas 78721
Tyler L
Job Details:
05/04/2022
"Arrived on site for complaints of door locked. Found failed door latch. d customer 3671 after es to complete the repair, they accepted. Installed new door latch and tested. Oven is now heating properly and functioning as designed. ed ment. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM03
Near Leander, Texas 78641
David S
Job Details:
05/04/2022
Arrived on site soft door clouser issue. I spoke to the customer and found out the mullion isnt closing properly. I leveled the unit and found the mullion still not engaging. I inspected the mullion and found it not rotating like it should when changing position. I am ordering the mullion to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 W11177238 (Mullion)
We serviced a
WHIRLPOOL COMPACTOR
Model GX900QPHS0
Near Leander, Texas 78645
David S
Job Details:
05/04/2022
Arrived on site for compactor not stopping at the end of the cycle. I inspected the unit and work area. I gained access to the upper limit switch and found it not changing position when activated. E the customer for the switch part 104 service and 2025 . The customer agreed. I am ordering the switch. The office will reschedule. Customer with card. Autho R9MUNL 1554; ordrng 1 WP777811 (Upper limit switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW01
Near Lago Vista, Texas 78645
David S
Job Details:
05/04/2022
Arrived on site for ice maker not producing ice. I inspected the unit and work area. I found the ice maker stuck mid cycle. I jumped the ice maker and found it not cycling. I tested voltage to the ice maker and found proper voltage. E the customer for the new ice maker. Part 1751 service and 1605 . The customer agreed. I installed a new ice maker and tested it. I found it working as designed. Please charge card on file for repair totaling 3614 after . Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Spicewood, Texas 78669
Luis
Job Details:
05/04/2022
"Arrived on site. Installed new filter for customer,found defective base assembly to upper shelf,ordering new shelf assembly.; ordrng 1 W11284453 (Shelf glass) and 1 W10887818 (Shelf in case needed)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Lago Vista, Texas 78645
David S
Job Details:
05/04/2022
"Arrived on site to install previous diagnose parts. I gained access to the freezer harness and tested the defrost heater, I found it has good continuity through it. I replaced the freezer harness and main control. I reworked the for just the two parts. Parts 2726 service and 3160 . The customer the remaining of 4868 after with check #206 Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Pflugerville, Texas 78660
Vincent
Job Details:
05/04/2022
"Arrived on site for washer, inspected unit and work area. Tested unit in diagnostics mode. Once in diagnostics mode unit was making a loud bearing noise. Will need a new gear case splutch Kit and belt. d customer for parts and , customer d . Office to from card on file. No water leaks detected during service, job completed.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Leander, Texas 78641
Lou
Job Details:
05/04/2022
"Arrived on site to install previously diagnosed and ordered parts. Per my previous diagnosis, I removed and replaced the ice bin door, ice bin, plate, ice door, dispenser motor shaft, and right RC door gasket. Tested the unit and it is operating as designed. While removing the ice bin door, the top shelf cracked. I and ordering the shelf and office to schedule return service. No water leaks observed during service.; ordrng 1 W11188797 (Shelf)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, Texas 78717
Kimo
Job Details:
05/04/2022
Arrived onsite to install privacy diagnosed pats. Upon arrival I installed new dispenser and adjuster kit and tested unit and found unit operating as designed. I ed of 2328 with card. No leaks. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS01
Near Lago Vista, Texas 78645
David S
Job Details:
05/04/2022
"Arrived on site to install previous diagnose parts. I gained access to the compress and installed a UV dryer. When installing the UEryer I found a crack in the condenser causing a leak. I called techline and spoke to Austin, SR 7733586700, I advised him of my findings, and the Customer history. I am ordering a condenser and returning with all associated parts. The office will reschedule when we have eta on the parts.; ordrng 1 WP2313624 (Condenser) and 1 Uvdryer (Uv dryer) and 1 Sealedsystem (Sealed system) and 1 3hours (3 hours)"
We serviced a
SAMSUNG DRYER
Model DV50F9A6GVW/A2
Near Austin, Texas 78739
Brandon
Job Details:
05/04/2022
"Arrived on site to inspect unit for staring and stopping, I removed vent hose from wall and reset control board.customer just had vent cleaned last weekend, so by resetting the control it solved the issue. If problem continues, will need motor. ed on check ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, Texas 78750
Justin
Job Details:
05/04/2022
"Arrived on site for a refrigerator that was dispensing water slowly. I tested the unit and found it would dispense slow with the filter in and faster with the filter out. However, with the filter out the dispenser made a loud chatter. Due to this I checked water pressure outside and found it around 40psi. This is slightly low. Because the water pressure was low and the valve was chattering I replaced the valve. No fee ed for this part due to it being within warranty. I then tested the unit again and found the same issue. I gained access to the back of the unit and removed the line. I sprayed water into a bucket and found it hard. I adjusted the valve and found the pressure never changed. I informed the customer that we can try and install a pressure regulator valve, but it may not completely solve their issue. E the customer for the PRV and new water line at 1282 before and no due to being a call back. I informed them all sales are final. The customer accepted. I am ordering parts and the office to reschedule.; ordrng 1 8212547RP (Water Line) and 1 W10786952 (PRV)"
We serviced a
SAMSUNG WASHER
Model WF361BVBEWR/A2
Near Cedar Park, Texas 78613
David S
Job Details:
05/04/2022
Arrived on site to install previous diagnose parts. I gained access to the shocks and found the front two that were ordered are not the correct ones. I installed the two back ones and am ordering the front two. The office will reschedule when we have eta on the parts.; ordrng 2 DC66-00470C (Front shocks)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, Texas 78750
Justin
Job Details:
05/04/2022
Arrived on site to install previously diagnosed parts. Upon gaining access to the evap I tested the drain pan and found it drained as designed. Due to this I only installed the harness and parts then came to 115 I installed the new harness and tested the unit. I found the unit working as designed. I ed the in full on CC. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, Texas 78633
Jonathan S
Job Details:
05/04/2022
Arrived on site for microwave combo outer oven door food spilling down inside door. Inspected unit and work area. Found outer door not aligning with inner door and has more space on the left side than the right side. Will need to replace outer door assembly and possibly the inner door. ; ordrng 1 W11455430stainlesssteel (Outer door) and 1 W10709147 (Inner door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Georgetown, Texas 78633
Jonathan S
Job Details:
05/04/2022
"Arrived on site for refrigerator top RC and FC lights not working. Inspected unit and work area. Gained access to FC module and bypassed circuit. Found all lights came on with FC bypassed indicating failed module in FC. Found SP# S191AQ that will cover part and . Removed failed module and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service. on card. 1554 # X4J49F"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS13
Near Austin, Texas 78759
Scott
Job Details:
05/04/2022
"Arrived on site for no cool fridge . Compressor is running pulling 2 amps . No frost on evap. Found unit rusted out at mullion on left side . Called tech , unit is non repairable due to placement of leak . Sr 7733587203No water leaks detected at time of service. ed 1554 cc . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Austin, Texas 78759
Scott
Job Details:
05/04/2022
"Arrived on site for poor washing and soap sitting at bottom of tub. Ran diagnostics. Wash motor not running , getting correct voltage. Replaced sump and motor . Unit is washing properly . Will need to reorder sump. Gasket around sump is no good , small amount of leaking . Also will need upper rail stops . Call to set return ; ordrng 1 W10671941 (Sump) and 2 W10082861 (Rail stops)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Georgetown, Texas 78633
Jonathan S
Job Details:
05/04/2022
"Arrived on site for refrigerator continues to freeze up on left side of RC evaporator. Inspected unit and work area. At time of service customer had unit thawed out but had pictures of ice buildup. Gained access to evaporator and poured water on left side of evaporator and found draining as designed. Performed diagnostics mode and ran test 4, monitored test operation. Tested damper control and found opening and closing. Will need to replace evaporator cover and add screws to top tabs. Service and 2455, panel 996 . Customer approved estimate. Attempted to process card for but would not proceed due to week signal. Contacted claims department and process card for . Schedule return for Thursday the 19th, due to customer availability."
We serviced a
GE DISHWASHER
Model CDT765SSF7SS
Near Georgetown, Texas 78633
Jonathan S
Job Details:
05/04/2022
"Arrived on site for dishwasher not filling with water. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found F99 and F128. Ran test cycle and measured DC voltage to valve and found none. Tested at control and found no voltage. Recommend to replace control and inlet valve. Service and 2255, parts 1722 . Customer approved estimate. Removed failed control and inlet valve, installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service. on card."
We serviced a
KITCHENAID DISHWASHER
Model KUDI02IRBS2
Near Georgetown, Texas 78633
Jonathan S
Job Details:
05/04/2022
"Arrived on site for dishwasher door falling down and unit not mounted. Inspected unit and work area. Removed unit and found left link broken. Found mounting tabs screw to cabinet but not connected to dishwasher. Removed mounts and found ends was not bent to stay in place. Will need to correct mounts and install link kit to correct. Service and 2255, part 373 . Customer approved estimate. Removed broken links and installed kit. Reinstalled unit and mounted. Tested door operation and leveled unit. Tested components, all tested good. No water leaks detected during service. on card AUTH code 9XYL3F."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, Texas 78754
Matthew
Job Details:
05/04/2022
Arrived onsite for refrigerator with continued PO power failure. Inspected unit and found freezer compartment warm. Evaporator area in an ice block. Ran fan test and found FC fan shorted. Producing PO failure during test. Recommended replacing fan harness and UI. d customer 4110 for parts and 2860 for totaling 6990 before es. Customer also mentioned having other issues like internal lights going out which could mean other underlying issues. Notified customer that this specific repair may not cure all of whats going on with the unit. Customer may try and reach out to Whirlpool to see if they can help out in any way. Customer will hold off on repair for now.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS00
Near Georgetown, Texas 78633
Jonathan S
Job Details:
05/04/2022
"Arrived on site for refrigerator freezing items in bottom and lights not working intermittently. Inspected unit and work area. Tested dampers and found left crisper damper not closing all the way and allowing air to leak through. Found damper discontinued. Found lights work when reset unit. Found door switch responding as designed. Found fault is within control and will need to replace kit. Service and 4099, control kit 3849 . Customer approved estimate. Attempted to process card. Contacted office claims department to process ment for 155 Office to schedule return when ETA is available."
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near Manor, Texas 78653
Matthew
Job Details:
05/04/2022
Arrived onsite for washer making noise during spin. Upon arrival tested unit. Found that as unit is reaching higher RPM the sound that the customer is hearing is coming from failing bearings. The unit is still operational and does complete the cycle but it is getting progressively louder during spin. d customer best case scenario 1295 for parts and 2575 for totaling 3820 before es. Customer looked up comparable replacement and stated would rather replace the 8yr old unit. Left info for customer just Incase he changed his mind. Job complete