Service History 835

Near Georgetown, TX 78626
Thomas L.
Job Details: 09/11/2019
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived on site to repair unit for door that won’t stay shut. The actual complaint is the door won’t stay in a fixed open position. Found that the left door friction sleeve had fallen off the hinge. Reinstalled and tested. All water connections are dry.
Near Austin, TX 78723
Leonardo
Job Details: 09/11/2019
OVEN HOTPOINT RGB524PV4AD Arrived on site to test unit for pilot not working. Found bad pilot and bad oven thermostat valve. Will need to order new valve; ordrng 1 WB20K0002 (THERMOSTAT VALVE )
Near Kyle, TX 78640
Robert
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRT311FZDT00 Arrived on job for complaints of not cooling. During testing found that the the bi metal was cycling the defrost heater off too soon causing the ice build up. Replaced bi metal and tested good. Frost pattern looked fine as well. Complete.
Near Elgin, TX 78621
Cliff
Job Details: 09/11/2019
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found defrost failure in RC due to miscommunication between controls and sensors. Main control, Orion control, and RC evaporator cover will need to be replaced to complete repairs.
Near Leander, TX 78645
James
Job Details: 09/11/2019
WASHER MAYTAG MHW5500FW1 Arrived on site and installed new rotor and stator. Leveled unit and ran diagnostics. Unit tests good. Job complete
Near Buda, TX 78610
Robert
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on job for complaints of icemaker not working. Found that the ice tray was compromised inspected water inlet and tube and found no issues. Replaced ice tray and tested good no leaks detected. If problem continues recommend replacement of intolerance valve and fill tube. Complete.
Near Leander, TX 78641
Lou
Job Details: 09/11/2019
OVEN WHIRLPOOL WOS51EC0AS02 "arrived on site to inspect oven no operation. Upon further inspection, the customer advised that they used the self clean mode and at the end of the cycle, they opened the door to allow the unit to cool off faster and the display went blank. I pulled the unit from the wall and tested the fuse and found it open. I removed and replaced the fuse and tested the unit. It operated as designed. I recommended that the customer not open the door to allow it to cool faster due to the heat rising to the control and fuse area and causing the fuse to go bad. Job completed."
Near Troy, TX 76579
Al
Job Details: 09/11/2019
RANGE KITCHENAID KFGD500ESS04 Arrived to inspect front left burner not lighting.Confirmed the complaint and repositioned the burned and unit began operating properly.Job complete
Near Canyon Lake, TX 78132
Kevin
Job Details: 09/11/2019
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site and found microwave control panel is not operating intermittently, replaced control panel, control board, and display board. Also found outlet is loose in the wall and recommended that builder inspect it. No further repair is required at this time, job complete"
Near Marion, TX 78124
Kevin
Job Details: 09/11/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site and found error code 7 –1, Control has Disconnected power to heating element. Ran a diagnostic cycle resetting control and heating element is now operating properly. Recommended to customer that hot water be ran at the kitchen sink until it reaches temperature before starting the cycle. No water leaks from connections at time of service, job complete."
Near Austin, TX 78759
Luis
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site to install parts prev tech ordered. Installed new power supply,ui control,deli control and left side switch for deli drawer. Powered unit on ran diagnostics all test passed"
Near Cedar Park, TX 78613
Lou
Job Details: 09/11/2019
DISHWASHER KITCHENAID KDTM354DSS1 "arrived on site to inspect dishwasher molding. Upon further inspection, i found a rusty colored sludge at the bottom of the door under the seal, on both tracks, both racks, under the manifold at the back of the tub on the back panel, on the dispenser, pretty much all over the unit. Also, I found that the dispenser door gasket is bad and the upper rack spray arm ad the lower spray arms have debris in the ports that I was unable to clean out. I contacted Techline and spoke to Dustin and advised of my findings. Dustin advised to clean the unit two times per week for the first 2 months using Affresh and one time per month afterwards. Also advised the leave the door cracked open after each wash cycle to allow airflow inside the tub to assist in drying. I advised them customer of techlines advice No water leaks observed during service.; ordrng 1 W10884490 (arm-spray) and 1 W11032769 (dispenser) and 1 WPW10448645 (arm-spray)"
Near Austin, TX 78704
Wesley
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site and found unit operating as designed. Reduced vibration by padding condenser. All checks good. Also checked voltage and verified proper flow at the wall.
Near San Marcos, TX 78666
Kevin
Job Details: 09/11/2019
MICROWAVE WHIRLPOOL WMH31017HS0 "Arrived on site and found customer is experiencing electrical noise during operation. There is also no power to counter light, will need to bring back control board, control panel, and all high voltage parts. Will also need to reinstall mounting nut on the right hand side.; ordrng 2 W10596040 (nut)s and 1 W10892389 (cntrl-elec) and 1 W11175576 (CONTROL PANEL )"
Near Austin, TX 78731
Andy
Job Details: 09/11/2019
WASHER MAYTAG MVWP575GW0 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 09/11/2019
DRYER WHIRLPOOL WGD5600SQ0 "arrived on site to inspect dryer gas odor. Upon further inspection, customer advised the gas company was recently here to inspect gas leaks. Did not find any leaks in the gas lines, but advised their gas sniffer detected odor coming from the back of the unit. I removed the front panel and drum and using liquid gas detector, I checked all gas line connections for possible leaks and none were found. I checked the gas line coming from the wall and the actual gas line and found nothing. I tested the unit and it operated as designed with no unusual gas odors. I checked the vent tube going up to the roof and found that the tube was completely clogged. I advised the customer of my findings and advised that due to the vent being clogged the airflow has nowhere to go in turn, with the airflow remaining inside the unit, the flame will shut off and the residual gas will collect in the jet box. I recommended that the customer have the vent tube to the roof cleaned profe
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 09/11/2019
ICE MACHINE KITCHENAID KUIX335HPS00 "Arrived on site for ice machine not producing ice. Performed diagnostics mode and tested operation. Found no water getting to reservoir. Removed water filter and found operating. Found bad water filter. Tested all other operations. All tested good, no water leaks present. Spoke with customer on user care guide."
Near Manor, TX 78653
Joseph C.
Job Details: 09/11/2019
RANGE WHIRLPOOL WFE515S0ES1 "Arrived on site for “door not closing/came apart” complaint. Inspected unit and found door apart and in oven. Top trim broken. Installed new hinges, receptacles and top trim. Reinstalled door. Unit is performing as designed."
Near Austin, TX 78703
Wesley
Job Details: 09/11/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site and found ff Evap frozen. Thawed ice and replaced fan scroll. All else checks good. Unit is now operating as designed.
Near Round Rock, TX 78665
Dona
Job Details: 09/11/2019
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site for inner glass pack broke, replaced inner glass pack. All operations check good"
Near Pflugerville, TX 78660
Paul
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRT519SZDM02 Arrived onsite for the refrigerator with a water leak. I found the icemaker fill valve with a defective o’ring. I replaced the fill valve. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78704
Wesley
Job Details: 09/11/2019
DRYER WHIRLPOOL WED6620HC0 Arrived on site and am orderingncontrol for continued timer issue. Heat is good and airflow is good. ; ordrng 1 W11350214 (CONTROL)
Near Killeen, TX 76549
Arthur B.
Job Details: 09/11/2019
WINE COOLER WHIRLPOOL KUWL204ESB00 Arrived onsite for customer complaint of wine cooler not cooling. Testing unit and found unit will not come on with control board. Found unit will need new main control board assembly.All water connections were dry at time of service.; ordrng 1 W10808108 (cntrl-elec)
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 09/11/2019
OVEN WHIRLPOOL WOD77EC0HS01 "Arrived on site for double oven, bottom oven comes on when lighting strikes. Customer stated that her glass electric cooktop does the same with burners when storms occur. Performed diagnostics mode and checked error codes. Found F6-E0 UI lost communication. Cleared error codes. Called Whirlpool tech support and spoke Sterling. Checked circuit breaker and found unit on a 30 amp dedicated circuit. Sterling stated that F6-E0 is common error and will occur on startup. No repairs recommended at this time. Spoke with Lashonda at Whirlpool safety team .
Near Round Rock, TX 78665
Paul
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived onsite for the refrigerator with a no cool condition in both compartments. I found the compressor humming badly and super hot. I found oil dripping from the lock ring at the evaporator. The compressor needs to be replaced and possibly the evaporator. Ordering c-notes, parts research, WPW10143759 DRIER-UV, & TJ90SF8404 ACCESS FITTING.; ordrng 1 C-NOTES (ORDERING SS TECH, 2 HOUR JOB, SS TECH NEEDS TO HAVE LOCK RINGS AND TOOL. OFFICE NEEDS TO SCHEDULE THE RETURN VISIT.) and 1 PARTSRESEARCH (THE MODEL WITH THE ENGINEERING DIGIT 03 DOES NOT COME UP IN SERVICE MATTERS OR MARCONE. NEED TO GET COMPRESSOR AND EVAPORATOR.) and 1 TJ90SF8404 (ACCESS FITTING) and 1 WPW10143759 (DRIER-UV)"
Near Hutto, TX 78634
Cliff
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to diagnose a refrigerator that is making abnormal noise. Found air diffuser struggling. Replaced air diffuser and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Waco, TX 76712
Al
Job Details: 09/11/2019
WASHER WHIRLPOOL MVWB835DW4 Arrived to inspect washer issues.Ran diagnostics test mode and unit never filled or spun.Removed and replaced the valve and latch.Reassembled and unit tested as designed.Customer satisfied All water lines were dry at the end of service.Job complete
Near Austin, TX 78744
Robert
Job Details: 09/11/2019
DRYER MAYTAG MEDC215EW1 Arrived on job for complaints of timer not advancing. During testing found that the timer was not working properly causing the issue. Replaced timer with new one and dryer tested good. Complete.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for door replacement due to defective mold. Replaced door and tested good. When removing drip tray, plastic end broke off, customer stated we could leave on door step; ordrng 1 W11192301 (tray-drip)"
Near New Braunfels, TX 78130
Kevin
Job Details: 09/11/2019
MICROWAVE WHIRLPOOL WMH32519FB "Arrived on site and found control panel is intermittently not working, replace control panel, control board, and display board and function has returned to microwave. No further repair is required at this time, job complete"
Near Spicewood, TX 78669
Brandon
Job Details: 09/11/2019
MICROWAVE JENN-AIR JMW3430WB02 "Arrived on site for customer complaint of unit not responding, I flipped breaker to reset unit, tested good.
Near Lago Vista, TX 78645
James
Job Details: 09/11/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site and installed new outer door. Unit not installed so no testing could be performed. Job complete
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 Arrived on site for unit that was not cooling properly in the freezer section. Found that the fresh food section Was at 38° in the freezer section was at 18°. Found that the freezer evaporator is only partially frosting. Found evidence of leak at fresh Food evaporator. Will order and replace evaporators and compressor. Will need authorization for cost of repair.; ordrng 1 3HOURSEALEDSYSTEMREPAIR and 1 8201675 (compressor) and 1 COSTAPPROVAL and 1 SF8404 (ACCESS VALVE) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
Near Leander, TX 78641
Lou
Job Details: 09/11/2019
WASHER WHIRLPOOL WTW4900BW1 "arrived on site to inspect washer noises. Upon further , inspection, the customer provided a video of the noise but it was difficult to tell what the noise was. I placed the unit in diagnostics showing no error codes. The unit operated as designed. I tested the spin/agitate manually and still no noise. When I tilted the unit back I found shavings from the belt on the pulley shield. Removed the shield, belt, motor and cam pulley. I advised the customer of my findings and advised that the belt had stretched out causing it to slip on the motor and cam pulleys. I removed the cam to inspect and found no gearcase oil leaking. I cleaned the motor and cam pulleys and using a belt from my van stock (WPW10006384) I replaced the belt ad tested. Unit operated as designed with no unusual noisesNo water leaks observed during service, job completed.; ordrng 1 WPW10006384 (drive belt)"
Near Elgin, TX 78621
Cliff
Job Details: 09/11/2019
WASHER WHIRLPOOL WTW5000DW1 Arrived on site to diagnose a washing machine with a stuck latch assembly. Found latch assembly stuck in the lock position not allowing lid to close. Reset lock to unlock position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Spicewood, TX 78669
Luis
Job Details: 09/11/2019
FREEZER WHIRLPOOL WZF34X18DW02 "Arrived on site for cooling issue. Customer defrosted unit, powered unit on,frost forming on evaporator diagnosed unit not defrosting. Installed a new control and defrost thermistor.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/11/2019
WASHER MAYTAG MVWC360AW0
Near West Lake Hills, TX 78746
Tyler B.
Job Details: 09/11/2019
REFRIGERATOR KITCHENAID KBFN402ESS02 "Arrived on site for hinge replacement and arm shUt off and filter, replaced shut off arm and filter. And tested good, replaced both bushings, brackets and extensions. And tested good."
Near Pflugerville, TX 78660
Dona
Job Details: 09/11/2019
OVEN WHIRLPOOL WOD51EC0AS04 "Arrived on site for unit taking a long time to preheat, found upper oven and lower oven needed calibrated, after calibration upper oven at 354 and lower oven 356 showed customer how to calibrate.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 09/11/2019
VENTHOOD WHIRLPOOL UXT4236ADS2 Arrived onsite for venthood fan not staying on. Found motor armatures faulty. Removed and replaced motor and fan switch. Reassembled and tested. Unit now works as designed. No other issues found.
Near Austin, TX 78717
Lou
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "arrived on site to inspect refrigerator water dispenser leaking. Upon further inspection, I tested the water dispenser and after stopping the dispense, the water continued to stream out. I turned the water down at the wall outlet and nothing changed. I removed the waterbox cover and found a small amount of water droplets on the cover. I found that the dispenser tube from the hinge to the valve is leaking inside the cabinet. I advised the customer of my findings and cleaned the water residue off. I am ordering the dispenser water tube and CNOTE-LSO PER CUSTOMER REQUEST; ordrng 1 CNOTE (LSO) and 1 WPW10341329 (water valve assy) and 1 WPW10674102 (tube-water)"
Near Pflugerville, TX 78660
Paul
Job Details: 09/11/2019
WASHER MAYTAG MVWX700XW2 Arrived onsite for the washer to replace the previous diagnosed parts. I replaced the gear case and the wash plate. I tested the unit and found the cold water valve housing cracked and also leaking water. I replaced the valve housing and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Round Rock, TX 78681
Dona
Job Details: 09/11/2019
DRYER WHIRLPOOL WED87HEDW0 "Arrived on site for no heat, verified heating element and thermal cutoff tested good, verified household power was good, 124v on L1 and 123 volts on L2 243 volts across L1 and L2. Found control not sending voltage to element, black wire on dryer side to term block is melting unit would need new harness and control. Customer has decided to purchase new dryer to match washer. Left unit unplugged. Delinted dryer while troubleshooting.
Near Spicewood, TX 78669
Luis
Job Details: 09/11/2019
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Arrived on site for dispenser ice chute issues. Ice door not fully opening or closing and making loud grinding noise. Motor has already been replaced,replaced main control, power supply and NIAGRA control. Same issue. Called tech support tried another ice door motor same issue per tech support need to replace freezer door. ; ordrng 1 W10800816 (DOOR FREEZER)"
Near San Marcos, TX 78666
Robert
Job Details: 09/11/2019
WASHER WHIRLPOOL WFW3090JW0 Arrived on job for complaints of washer keeps starting over. Ran diagnostics and found no error codes called tech line they Stated to replace the UI control and for the customer to take a video of the issue. Ordered UI Control. Sr 7725828693. ; ordrng 1 CNOTE (2 MAN) and 1 W11367297 (UI CONTROL)
Near Georgetown, TX 78628
Thomas L.
Job Details: 09/11/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 Removed and replaced Orion control which is this power source of the ice box fan motor. Fan motor still runs at slow speed. Contacted the manufacture for assistance again for this issue. He requested icebox temperature which was 36. We tested icebox thermistor which was 8.9 K ohms which he informed me is within specs. He informed me that the user interface is the failure into order and replace it.SteveSR# 7725637112; ordrng 1 TOMMYONLY and 1 W11099702 (panel-ui)
Near Cedar Park, TX 78613
Lou
Job Details: 09/11/2019
MICROWAVE WHIRLPOOL WML75011HZ2 "arrived on site to inspect microwave venthood light and fan not working. Upon further inspection, I found the venthood light and fan not operating. Tested the unit and it operated as designed, just no venthood light or fan. I removed and replaced the main control and tested and the unit operated as designed. Job completed."
Near San Marcos, TX 78666
Robert
Job Details: 09/11/2019
DRYER WHIRLPOOL WED5620HW0 Arrived on job to install parts that were ordered. Installed harness and terminal kit. Dryer tested good. Complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/11/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for customer complaint of fresh food section not cooling found restriction in RC evaporator, ordering sealed system parts for repair. ; ordrng 1 CNOTE (SS TECH) and 1 CNOTE (2HR JOB) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 Tj90sf8404 and 1 W10248589 (evaporator) and 1 W10630535 (evaporator) and 1 W10709322 (valve) and 1 W10756020 (compressor) and 1 WPW10143759 (dryer)"
Near Austin, TX 78736
Luis
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRB329DMBM00 Arrived on site for door issues found fresh food door handle warped at one end not sitting flushed on fresh food door. Small dent on freezer door. Ordering new handle; ordrng 1 W10827047 (HANDLE)
Near Harker Heights, TX 76548
Arthur B.
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for customer complaint of SxS refrigerator leaking water after dispensing water. Removed unit cover and tested valves. Solenoid opens/closes as designed. Removed water filter and found issues remains. All water connections were dry at time of service.; ordrng 1 WPW10366790 (reservoir) and 1 WPW10394053 (housing)
Near Dripping Springs, TX 78620
Luis
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived on site for no cool removed evaporator cover found no frost formation on evaporator,compressor running. Ordering evaporator and compressor. Job will need 2HRS for repairs; ordrng 1 2HRJOB (2HR JOB) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10836706 (EVAPORATOR ) and 1 WPW10507886 (COMPRESSOR)"
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/11/2019
DISHWASHER KITCHENAID KDTM354ESS3 "Arrived on site for dishwasher inner door dented. Inspected unit and added picture to SD-QuickPic. Removed panel and installed new. Tested door operation. Performed diagnostics mode and tested operation. All tested good, no water leaks present."
Near Austin, TX 78703
Wesley
Job Details: 09/11/2019
REFRIGERATOR FRIGIDAIRE SEE PICS. Arrived at n site and tested unit and found temps good and all else operating as designed. Customer does not want air filters.
Near Austin, TX 78704
Luis
Job Details: 09/11/2019
REFRIGERATOR LG LFX25974ST/01 "Arrived on site for water issue. Tested dispenser water flow good for one second then slow,removed filter good pressure reinstalled filter same issue diagnosed unit will need a new filter head.
Near Elgin, TX 78621
Cliff
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Arrived on site today no say refrigerator with a broken roller assembly. Found right front roller assembly broken; ordrng 1 WPW10304659 (roller-cab)
Near Austin, TX 78738
Leonardo
Job Details: 09/11/2019
RANGE JENN-AIR JGC3536GS0 Arrived on site to test unit for flames to high. Test unit and found unit needs to be converted to LP. Gave customer LP kit and advised to get a Plummer to replace orifices. Job complete.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL KRMF606ESS01 "Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Found minor frost buildup on RC evaporator. Performed diagnostics mode and tested sensor and fan. Found RC evaporator not operating. Inspected quick connector. Removed fan assembly and installed new. Found fan turning on and off. Tested voltage at connector P14 pin 3 and 4, found no voltage. Removed failed control and installed new. Found fan still not operating. Tested voltage from control and found 12.9 VDC. Cut wires from old fan and tested voltage to fan and found present. Wired fan back to test under load and found fan had turned on. Added wire nuts to fan wiring temporarily to have customer unit working until can return with new fan assembly. Installed fan and tested unit and fan was not working. Called tech support and spoke with Scott. Found wire short in communication wire in cabinet.
Near Austin, TX 78739
Leonardo
Job Details: 09/11/2019
DISHWASHER MAYTAG MDB8969SDM3 Arrived on site to test unit for unit leaking. Found unit leaking from float. Will need to order new nut WPW10195038 and new housing W10873429. ; ordrng 1 W10873429 (HOUSING ) and 1 WPW10195038 (NUT )
Near Belton, TX 76513
Al
Job Details: 09/11/2019
REFRIGERATOR KITCHENAID krff507ess01
Near New Braunfels, TX 78132
Kevin
Job Details: 09/11/2019
WASHER MAYTAG MVWX655DW1 Arrived on site and found pulley nut has loosened and pulley and belt had fallen off. Reattached belt and pulley and it will now spin and agitate. Recommended that motor be replaced due to damaged pulley No water leaks detected at time of service
Near Jonestown, TX 78645
James
Job Details: 09/11/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived on site and installed new compressor, drier and stub. I also found that the drain pan on the new evaporator assembly is broken and will need to be replaced. I will be ordering new assembly to replace damaged drain pan. Vacuumed system to clear and test for leaks. Charged with 5.5oz 134a and tested. Unit now cooling and compressor sounds proper. ; ordrng 1 W10917531 (evaporator)"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 09/11/2019
MICROWAVE WHIRLPOOL WOC54EC0HS01
Near Round Rock, TX 78664
Dona
Job Details: 09/10/2019
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site for DW not working, found motor is seized and will not run cycle.All water connections are dry."
Near Round Rock, TX 78664
Dona
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Arrived on site for abnormal noises. Ran unit in test 3 and test 4 verified no noise from fan motors. Verified temps in fridge at 39 degrees and freezer at 2 degrees. Checked door seals are closing correctly and sealing properly. Checked no excessive frost on evaporator. Verified all operations are normal at this time. Could not duplicate any noises. All water connections dry. Customer needs to change filter but states the do not use water from machine.
Near New Braunfels, TX 78130
Brandon
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Arrived on site for customer complaint of unit not cooling, found intermittent fan motor, I replaced control boards, still same issue, ordering evaporator fan motors. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10556724 (motor,fan) and 1 W10723753 (fan asm,evaporator)"
Near Austin, TX 78734
Andy
Job Details: 09/10/2019
RANGE WHIRLPOOL KDRU783VSS03 Arrived on site to install previously diagnosed parts. Upon arrival customer informed that unit is not working at all now after control replacements. Found controls are failed. Ordering 2 of each control. Office to schedule as control is expart.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 2 W10852103 (CONTROL )s and 2 WPW10533030 (CONTROL )s
Near New Braunfels, TX 78130
Brandon
Job Details: 09/10/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of unit not cooling, found frost build up on RC evap, will need controls and evap motor with thermistor. Ordering parts. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (AUTH) and 1 W10799016 (motor-evap) and 1 W10811365 and 1 W10852741 (cntrl-elec)"
Near Pflugerville, TX 78660
Wesley
Job Details: 09/10/2019
DRYER MAYTAG MEDB835DC4 Arrived onnsite and found unit with airflow issues due to apartment backup. Unit itself is operating properly.
Near Austin, TX 78727
Paul
Job Details: 09/10/2019
DRYER WHIRLPOOL WET4027HW0
Near Austin, TX 78730
Tyler B.
Job Details: 09/10/2019
MICROWAVE KITCHENAID KOCE500ESS07
Near The Hills, TX 78738
Luis
Job Details: 09/10/2019
ICE MACHINE WHIRLPOOL KUID308ESS1 Arrived on site for no ice. Ran diagnostics found recirculating pump powered on but not pushing water up to reservoir plate diagnosed faulty pump. Instaled new pump powered unit on ran diagnostics all test passed.
Near The Hills, TX 78738
Andy
Job Details: 09/10/2019
REFRIGERATOR LG LFXS29766S01 Arrived on site for refrigerator water/ice issues. Tested and inspected unit and found water tube inside RC door is leaking and freezing up creating issues. Could not locate on parts break down. Ordering part research. Office to schedule. Instructed customer to keep an eye on to avoid water damage.; ordrng 1 SEENOTE (PARTS RESEARCH ) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Pflugerville, TX 78660
Joseph C.
Job Details: 09/10/2019
MICROWAVE WHIRLPOOL WMH31017HS1 "Arrived on site for “hood light not working” complaint. Inspected unit and found and found relay, on control, faulty. Removed and replaced control. Unit checks good. Bulb will replaced, due to being burned out.
Near New Braunfels, TX 78130
Brandon
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to replace ice door, after replacing, unit tested good."
Near Pflugerville, TX 78660
Wesley
Job Details: 09/10/2019
WASHER LG WM3700HWA.ABWEEUS
Near Wimberley, TX 78676
Robert
Job Details: 09/10/2019
WASHER MAYTAG MVWC565FW1 Arrived on job for complaints of washer not filling properly. During diagnostics found that the latch is intermittently not latching properly causing the issue. Replaced latch and ran diagnostics and calibration and washer tested good and no leaks detected. Complete
Near Austin, TX 78758
Paul
Job Details: 09/10/2019
REFRIGERATOR MAYTAG MSF21D4MDH01 Arrived onsite for the refrigerator with a no ice condition. I found the motor not turning with voltage to it. I replaced the icemaker and tested the unit. The unit is working as designed. Call complete.
Near Temple, TX 76502
Al
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived to inspect unit cooling issues.Customer advised the unit began making ice and cooling after a power surge this past Friday.I Turned off cooling and unplugged in an attempt to reset the unit.Unit operates
Near Harker Heights, TX 76548
Al
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived to install previously ordered parts.Removed and replaced the defrost heater, harness and UI
Near Austin, TX 78727
Paul
Job Details: 09/10/2019
DRYER MAYTAG MEDB835DW4 Arrived onsite for the dryer that will come on but will not start. I tested the dryer and found it working as designed. After starting a couple of cycles I was able to get the unit to act up like ms stated. I found the UI changing selections on its own. There were no stored error codes. I power cycled the unit and tested again multiple times. The unit is now working as designed. I went over power cycling the unit with Ms if this ever happens again. Call complete.
Near Austin, TX 78723
Leonardo
Job Details: 09/10/2019
DISHWASHER WHIRLPOOL WDT920SADM2 "Arrived on site to test unit for unit not washing. Test unit and found bad wash motor.
Near Leander, TX 78641
Lou
Job Details: 09/10/2019
COOKTOP WHIRLPOOL G9CE3065XB01 "arrived on site to inspect possible cooktop recall. Upon further inspection, I got a photo of the model/serial placard and notified the office MS. MS advised that per TPSS, this unit is NOT on the recall list. I advised the customer of the information and they did not need it serviced. Job completed."
Near Round Rock, TX 78664
Arthur B.
Job Details: 09/10/2019
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived onsite for customer complaint of dishwasher not washing dishes. Found sump n motor not pumping water. Removed and replaced faulty sump n motor assembly. Reassembled and tested. Unit now fills,washes drain and spins as intended. No other issues found. All water connections were dry at time of service."
Near Burnet, TX 78611
Jonathan S
Job Details: 09/10/2019
REFRIGERATOR KENMORE 795.7904331 "Arrived on site for refrigerator not cooling. Performed diagnostics mode and tested voltage to main control and found 120 volts tested voltage going out and found none. Found failed control.Removed failed control and installed new. Tested operation and found door switch working backwards. When door is closed, light and display comes on. Called LG tech support and spoke with David . Found wrong control on hand. Contacted parts department (SR). Found correct part number on control (see SD-QuickPic). Office to schedule appointment when ETA is available. ordrng 1 EBR77042534 (CONTROL) and 1 SEENOTE (OFFICE TO SCH)"
Near Florence, TX 76527
Arthur B.
Job Details: 09/10/2019
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for customer complaint of dishwasher leaking from bottom. Tested unit and lower sprayarm wobbling causing water to shoot near bottom front. Also found on upper track wheel cracked causing rack to sag. All water connections were dry at time of service.; ordrng 1 W11157085 (wheel-uper) and 1 WPW10491331 (LOWER SPRAYARM)
Near The Hills, TX 78738
Luis
Job Details: 09/10/2019
REFRIGERATOR KITCHENAID KSSC48QVS02 Arrived on site for ice clumping and water leaking found ice door not sealing to housing diagnosed unit will need ice door and motor. Installed new ice door and motor tested dispenser good seal when ice door closes.
Near Cedar Park, TX 78613
Lou
Job Details: 09/10/2019
DRYER UNKNOWN LGB6300LW0 "arrived on site to inspect dryer squeaking noises. Upon further inspection, I turned the unit on and could not duplicate the noise. I removed the front panel and drum and found a large amount of lint debris inside the unit. Also found that the idler pulley was broken and both rollers had a large amount of lint debris built up around them and on the axle causing the rollers to not function well. Also found the belt is fraying. When inspecting the drum, I found that the rear seal was badly worn and causing metal on metal rubbing between the drum and back inner panel and also a large piece of the enamel missing inside the drum which over time could potentially begin to rust.I am ordering the drum and CNOTE-LSO PER CUSTOMER REQUEST No lint observed at the end of service. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10899578 (drum)"
Near Briarcliff, TX 78669
Robert
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on job for complaints of water leaking. During testing found that the refrigerator evaporator drain tube was clogged causing the water to leak on to the floor. Unclogged drain tube tested and everything is working fine and no leaks detected. Complete
Near Hutto, TX 78634
Chase
Job Details: 09/10/2019
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site. Checked dishwasher no water entering the machine. Found inlet hose from valve to tub kinked causing no water to enter tub. Adjusted hose to proper position and tested. All checks good and no water leaks present. Job complete.
Near Austin, TX 78738
Andy
Job Details: 09/10/2019
WASHER MAYTAG MHW7100DC0 "Arrived on site for washer not operating properly. Tested and inspected unit and found failed control and WL switch. No water leaks present at time of service.; ordrng 1 W11029154 (CONTROL ) and 1 WPW10448876 (WL SWITCH)"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 09/10/2019
WASHER WHIRLPOOL WFW8620HC0 "Arrived on site to install previous diagnosed part. Removed failed console and harness, installed new. Tested unit and found in GFCI outlet. Spoke with customer on outlet. All tested good, no water leaks present."
Near Austin, TX 78744
Kevin
Job Details: 09/10/2019
WASHER MAYTAG MVWC565FW1 "Arrived on site and found water valves are dripping slowly into tub, replaced water valve and found there is call debris and granules inside both of the old valves. Just pictures. The home is on city water supply, Recommended to customer that the city be contacted to address the water supply issue. No water weeks from connections at time of service, job complete"
Near New Braunfels, TX 78132
Brandon
Job Details: 09/10/2019
DRYER MAYTAG MED6630HW0 "Arrived on site for customer complaint of dryer not powering on, found L1 was shorted to ground near terminal block, I patched wiring and installed new control and console. Unit tested good."
Near Granite Shoals, TX 78654
Jonathan S
Job Details: 09/10/2019
REFRIGERATOR KITCHENAID KBLO36FTX04 "Arrived on site for refrigerator FC developing ice. Inspected unit and work area. Found front left drawer not in place and not allowing door gasket to seal. Found gasket on right side not sealing and toe plate hanging off and interfering with FC door. Removed drawer and corrected drawer rails. Heated gasket with heat gun to correct. Adjusted tighten toe plate. Added insulation to top of FC door gasket. Tested door operations. Tested all other operations. All tested good, no water leaks present."
Near Austin, TX 78757
Wesley
Job Details: 09/10/2019
DRYER WHIRLPOOL WGD70HEBW1 Arrived onnsite and found failed motor pulley and belt. Advised motor and blower and belt would be needed.
Near Austin, TX 78744
Kevin
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRF535SWHB01 "Arrived on site and found icemaker and water valve has failed, after replacing both, icemaker filled with water immediately and is cycling normally. No water leaks from connections at time of service, job complete"
Near Austin, TX 78759
Wesley
Job Details: 09/10/2019
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived onsite and corrected unit inlet line heater being disconnected. All checks good. Unit is now operating properly.
Near Austin, TX 78738
Andy
Job Details: 09/10/2019
WASHER MAYTAG MVWB855DC3 Arrived on site for washer no operations. Tested and inspected unit and found failed console. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78746
Luis
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL KBFC42FTS07 Arrived on site for no ice. Removed ice bin ran diagnostics on optics found optics defective failed diagnostics unit will need new optics. ordrng 1 W10757851 (OPTIC CONTROL)