Near Austin, TX 78738
Brandon
Job Details: 09/08/2020
MICROWAVE JENN-AIR JMC2430DS01 "Arrived on site for customer complaint of unit not powering on, but light coming on inside, found failed console, ordering console. Also found light would not go off when closing the door all the time, ordering interlock. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10887850 (panl-cntrl) and 1 W11033422 (interlock)"
Near Cedar Park, TX 78613
Kayman
Job Details: 09/08/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite for Dishwasher with faulty upper rack tracks. Upon inspection I found the upper rack falling due to failed track. I replaced the left side track because the right side was already replaced. via SP S22916. Unit is now working as designed. Job complete.
Near Jarrell, TX 76537
Tyler
Job Details: 09/08/2020
WASHER ROPER RTW4640YQ1 Arrived on site for washer that need a new suspension rods. After installing the suspension kit with the bushing kit I was able to retest a waterway test so sure that there is no banging around during the agitation or spin cycle. Unit is now functioning as designed with no leaks before during or after repair call complete
Near Jarrell, TX 76537
Tyler
Job Details: 09/08/2020
DISHWASHER KITCHENAID KDTM404EBS1 Arrived on site for dishwasher leaking and soap dispenser seal broke. After running a test cycle I found the motor sump assembly was leaking during agitation. Plus 5e seal to the dispenser door had fallen from dispenser and wouldn’t go back in place..; ordrng 1 W10861526 (pump&motor)
Near Austin, TX 78717
Kayman
Job Details: 09/08/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher making a clicking noise. Upon inspection I found one of the brackets that secures the heating element to the tub was bent up causing the spray arm to hit against it making the clicking noise and not spin all the way. I straightened the bracket and the unit is now working as designed. No leaks detected during time of service. Job complete.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/08/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM "Arrived on site. Customer had video of refrigerator making a noise and during this the dispenser would not respond would shoot spurts of water out. The noise was the 3 way valve finding home position. Ran diagnostic tests and determined a communication error between the high voltage control and user interface causing constant voltage to be sent to 3 way valve and interupting dispenser functions. Replaced both parts, tested the unit and all checks good. Job complete"
Near Killeen, TX 76542
Tyler
Job Details: 09/08/2020
MICROWAVE WHIRLPOOL MH1170XSB3 "Arrived on site for microwave not heating & panel broken. Upon arrival I found the front trim cover plate (cosmetic) had broken plastic mounts and wouldnt allow for proper attachment to unit. After testing unit for power I ran a 0:01 quick test to confirm no heat complaint. Within two seconds the unit would stop sending power from main control to rest of unit. Found that unit was having a high voltage supply issue where in by the unit can’t hold a steady high voltage connection between transformer, magnetron, etc. during diagnosing and disassemblement of unit there were many plastic mounting pieces, brackets, etc that held this in place such and the user interface, thermostats, etc in places that were falling and breaking into pieces due to the age of the unit. .; ordrng 1 W10166188 (MICRO COMP) and 1 W10166190 (control panel) and 1 W10259625 (grill-vent) and 1 WP8206343 (transformr)"
Near Austin, TX 78723
Scott
Job Details: 09/08/2020
RANGE WHIRLPOOL WEG730H0DS0 "Arrived on site for range giving cooling fan error code . Found motor had failed . Replaced motor. Ran preheat all checked normal . No gas leaks detected at time of service. Job complete ."
Near Killeen, TX 76543
Al
Job Details: 09/08/2020
DRYER WHIRLPOOL WED5100VQ1 Arrived on site and inspected dryer taking several loads to completely dry clothes.Confirmed the element and all related parts are operational.Found customer will need to get ventilation cleaned for unit to work properly.Unit is fully operational.Job complete
Near Killeen, TX 76543
Al
Job Details: 09/08/2020
REFRIGERATOR FRIGIDAIRE FFHS2622MS0 "Arrived on site and inspected refrigerator not making ice and temperature issues.Customer advised the unit wasn’t working for some time, so he purchased a new refrigerator and has this unit inside the garage. He advised the unit would defrost his food unexpectedly.The unit was cooling properly,but will need a control to complete the repair due to intermittent cooling issues. Compressor and all related parts are operational.Ordering the control.Office to reschedule with customer for return visit.Needs more work.; ordrng 1 5303918341 (CONTROL)"
Near Copperas Cove, TX 76522
Al
Job Details: 09/08/2020
REFRIGERATOR WHIRLPOOL ED5FVGXVS00 "Arrived on site and inspected refrigerator no cool.Customer advised a company recently came out and checked the same issue and told him the black hard start on the compressor was defective.I found no voltage at the compressor, condenser fan didn’t come on as well.Unit will require a sealed system repair and technician.Ordering the compressor and necessary parts for repair.Office to reschedule the customer.Order authorization.Needs more work; ordrng 1 4389205 (WIRE HARNESS) and 1 876764 (VALVE ) and 1 AUTHORIZATION (AUTHORIZATION ) and 1 CNOTE (2 HOURS) and 1 CNOTE (SEALED SYSTEM TECH) and 1 RESEARCH (ANY OTHER REQUIRED PARTS FOR SEALED SYSTEM ) and 1 W10139462 (COMPRESSOR )"
Near Burnet, TX 78611
James
Job Details: 09/08/2020
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site and tested operation. Found front right burner has really small flame. Removed orifice and found obstruction. Cleared obstruction and tested operation. Unit tests good. Job complete
Near Kingsland, TX 78639
James
Job Details: 09/08/2020
WASHER WHIRLPOOL MVWB765FW2 Arrived on site and tested operation. Found long fill error. Tested valves and found cold water valve not opening. Tested voltage to valve and found to be good. Tested valve solenoid and found to have failed. Installed new valve and tested operation. Unit tests good. Job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/08/2020
OVEN WHIRLPOOL WFG530S0ES1 "Arrived on site for customer complaint of front two burners not lighting consistently, found burner heads needed cleaning, unit tested good."
Near Austin, TX 78735
Leonardo
Job Details: 09/08/2020
COMPACTOR WHIRLPOOL KTTS505ESS "Arrived on site to test unit for compactor not raising, test unit, found chain disconnected, reattached chain, test unit, unit working correctly, job complete."
Near San Marcos, TX 78666
Noah D
Job Details: 09/08/2020
DISHWASHER GE GSD3300D00BB "Arrived on site to inspect dishwasher for not starting correctly, upon inspection found the inside switch busted and not making connections. Replaced switch and tested. No problems found. Complete"
Near Woodway, TX 76712
Jonathan M
Job Details: 09/08/2020
MICROWAVE GE JNM1541DM4BB Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced door assembly and tested unit. Unit is working as designed. Call complete.
Near Seguin, TX 78155
Noah D
Job Details: 09/08/2020
WASHER WHIRLPOOL WFW5620HW1 "Arrived on site to inspect washer for not working correctly, upon inspection found the washer working to specs but customer had many issues, ordering ACU and pressure switch due to weird cycle times. . Office to reschedule ; ordrng 1 W11125159 (PRESSURE) and 1 W11329112 (ACU)"
Near Wimberley, TX 78676
Robert
Job Details: 09/08/2020
REFRIGERATOR GE GFSL6KEXALS Arrived on job for complaints of water under deli drawer. Found the drain under evaporator leaking into wall of refrigerator liner. Half of the water not making it out of drain but drain not blocked.
Near Salado, TX 76571
Al
Job Details: 09/08/2020
WASHER WHIRLPOOL MVW6230HW0 Arrived on site and inspected washer squeaking belt.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.No leaks detected at time of service.Job complete Customer satisfied.
Near Waco, TX 76712
Jonathan M
Job Details: 09/08/2020
REFRIGERATOR WHIRLPOOL MFI2569YEM2 "Arrived on site for refrigerator that’s not closing properly. Inspected unit and work area. Found door Molean completely broken off and missing from door. . Replaced Molean and tested unit. Unit is working as designed.
Near Killeen, TX 76543
Al
Job Details: 09/08/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site and inspected refrigerator not cooling properly.Confirmed the complaint and found a massive ice buildup on both sides of the evaporator.Used my steamer to defrost the unit.Tested the heater and found it operating properly.Removed and replaced the thermistor.Evaporator fan was also operating properly.Reassembled and unit now works properly.No leaks detected at time of service.Job complete
Near Fischer, TX 78623
Robert
Job Details: 09/08/2020
MICROWAVE GE JVM7195DK3WW Arrived on job to replace vent motor. Found tape from install stuck in housing. Removed tape and test noise level normal.
Near Georgetown, TX 78633
Jimmy J.
Job Details: 09/08/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to test bulb. Bulb was damaged / broken and already removed from the socket which was burnt. Tested voltage to socket and found 120 volts running to socket when light was in OFF position. Replaced board and socket to fix the incorrect voltage being sent to bulb socket. Tested and working as designed. Light works as designed.
Near Austin, TX 78750
Luis
Job Details: 09/08/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for cooling complaint. Freezer temp reading 19-20° ran diagnostics all test passed,installed a ui drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered spec powered unit on checked low side pressure good unit cooling down correctly. Repair covered under sealed system manufacture warranty ; used 1 WPW10143759 (DRIER UV) from stock"
Near Georgetown, TX 78628
Cliff
Job Details: 09/08/2020
WASHER WHIRLPOOL CSP2940HQ0 Arrived on site to diagnose a dryer that will not except coins. Found quarter jammed in coin mechanism. Removed coin and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78628
Tyler
Job Details: 09/07/2020
UNKNOWN UNKNOWN NAGJFDHJ/
Near Waco, TX 76710
Jonathan M
Job Details: 09/07/2020
WASHER WHIRLPOOL MVWC565FW0 Ride on site for a washer that would not agitate. Inspected unit and work area. Placed unit in service diagnostics and found an F5 E1 (lid switch fault) and F9 E1 (long drain) error codes. Ran unit through an auto test without water connections due to the store not having lotta connections for the unit. Unit ran as designed except for the drain pump sounding like it had something in it. Removes hose from drain pump and found a gold plated chain inside the drain pump assembly causing the restriction of drain pump. Tested the lid lock in a manual lid lock test eight times in unit is working as designed. Call complete.
Near Harker Heights, TX 76548
Tyler
Job Details: 09/07/2020
FREEZER MAYTAG MZF34X16DW04 "Arrived on site for freezer that was not keeping temp properly and cooling. Upon further inspection the unit I found that the compressor as well as defrost timer and thermostat we’re all functioning fine in the unit was receiving 120 V to all its major components after running a diagnostic test I found that the eve app thermistor had shorted out and was stuck shut and not allowing the main control to detect at the unit need to defrost. After placing the event thermistor and defrost in the unit I was able to retest the freezer and everything is working as designed(part number W11253271)"
Near Hewitt, TX 76643
Jonathan M
Job Details: 09/07/2020
WASHER MAYTAG MVWC465HW2 "Arrived on site for a washer that had gone back into a rinse after going into a spin and drain. Inspected unit and work area. Customer had unit turned off and I plug the unit back in. And it went into the rinse cycle again and started filling. Canceled wash cycle and placing it into service diagnostics. Found no stored error codes. Placed unit in An auto test and unit ran as designed. Tested unit in a high speed span and unit right now as designed. I called Techline and spoke to Dave SR# 7728737786. He asked the customer about what was in the load and load size. Customer had stated that she had ran a towel, washcloths, and a couple shirts and shorts together. The load was only roughly about 8 items. Dave mentioned that the issue was probably with an off-balance load in that the unit would go back into a rinse in order to balance out the clothes. He said the new controls aren’t registering off balance loads as well as they used to and that’s why it probably did
Near Georgetown, TX 78633
Lou
Job Details: 09/07/2020
DRYER WHIRLPOOL WED8500DW0 "Arrived on site to inspect dryer drum not turning. Upon further inspection, I turned the drum by hand and it gave resistance while turning telling me the belt is attached. Customer advised that he heard a thump noise and the drum stopped turning. I raised the top panel and inspected the belt and it was not broken. I disassembled the unit and found a large amount of lint built up inside the unit. I removed the lint with a vacuum, and found that the unit will need a dryer repair kit ad belt to complete repairs. The tension pulley rollers doe snot move. I adjusted the roller and cleaned the axle and reassembled the unit and tested. Unit is operating but will still need the repair kit and belt replaced. I am ordering the dryer t repair kit and a belt, along with CNOTE-LSO.No lint observed at the end of service.; ordrng 1 4392067 (dryer repair kit) and 1 W10849499 (belt)"
Near Georgetown, TX 78633
Lou
Job Details: 09/07/2020
WASHER MAYTAG MHWE251YG00 "Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics and found the unit r code F3E2. Cleared the code and continued with testing. The unit failed to start diagnostics. I removed the top panel and the rear panel and following the tech sheet, I tested the sensor and heater. I found no continuity in the heater harness. I found the previous repair made had worked itself lose and was not making good contact. Also, the harness was attached to to the basket so when it goes into spin the movement causes the connection to get stretched. I corrected the connector and removed the harness from the basket and retested in diagnostics. Unit is operating as designed.
Near Austin, TX 78759
Wesley
Job Details: 09/07/2020
REFRIGERATOR AMANA SQD26VW "Arrived onsite and found unit exhibiting symptoms of thermostat failure and not consistently kicking over to cool. When it cools it is fine but will spend hours at 50f in freezer and ruin food. No defrost issue. Control thermostat not showing up in parts breakdown as available. . ; ordrng 1 THERMOSTATCONTROL (RESEARCH)"
Near Del Valle, TX 78617
Jacob
Job Details: 09/07/2020
DRYER WHIRLPOOL WED7500GC0 Arrived onsite for unit making noise during operation. Customer said that it would make a noise from time to time. Tested unit. Could not duplicate noise. Noticed unit had no feet. Ordered part. Rescheduled with customer.; ordrng 4 3392100 (FEET)s
Near Austin, TX 78745
Kevin
Job Details: 09/07/2020
DRYER WHIRLPOOL WED4950HW0 "Arrived on site to test unit for no heat. Tested unit, found loose connection on element. Reconnected connection, tested unit, unit works as should. The venting leading to the exterior is clogged.
Near Austin, TX 78704
Jacob
Job Details: 09/07/2020
RANGE KITCHENAID KGRS807SSS03 "Arrived onsite for door to unit being broken. looked at unit. Found that the hinges from the door. Got stuck inside the door. Pulled hinges out, and re locked hinges and door back to the unit. Tested unit. Unit test good. No issues at this time. Job complete"
Near Round Rock, TX 78665
Kayman
Job Details: 09/07/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived onsite to diagnose upright freezer with frosting issues.
Near Dale, TX 78616
Robert
Job Details: 09/07/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB02 Arrived on job for complaints of not cooling. Found no frost pattern on evaporator except small corner took picture.
Near Lorena, TX 76655
Jonathan M
Job Details: 09/07/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived on site for a washer that’s not turning on. Inspected unit and work area. Tested voltage going to the control and found 121.7 V. Tested voltage going to the console and found 13 V DC but console not lighting up or displaying. Ordering console and control. The office will need to reschedule customer due to out of stock and PSP items.; ordrng 1 W11413337 (CONSOLE) and 1 W11419054 (CONTROL)
Near Austin, TX 78749
Leonardo
Job Details: 09/07/2020
DISHWASHER KITCHENAID KUDI02IRWH2 "Arrived on site to test unit for not enough water, tested unit found valve inlet broken, replaced valve inlet, test unit, unit filling with proper amount of water, no leaks at this time,job complete."
Near Lockhart, TX 78644
Robert
Job Details: 09/07/2020
REFRIGERATOR BOSCH B36CL80ENS/02 Arrived on job to replace light cover. After replacement test operation. No leaks detected.
Near Georgetown, TX 78626
James
Job Details: 09/07/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM03 Arrived on site and installed new brackets and gasket. Found door gasket not staying in door due to liner separating from door. Also found top shelf rails not rolling out completely. Unit will need new door and additional rails to repair. Office to schedule return services.; ordrng 1 AUTHO (AUTHO) and 1 LW10341279 (dor-fip ss) and 1 W10850332 (bracket LEFT) and 1 W10858092 (bracket RIGHT)
Near Lakeway, TX 78734
Brandon
Job Details: 09/07/2020
REFRIGERATOR GE ZISB480DMB
Near West, TX 76691
Jonathan M
Job Details: 09/07/2020
DISHWASHER MAYTAG MDB4949SHZ0 Arrived on site for a dishwasher that still have no power. Inspected unit and work area. Tested voltage at the junction box and found no voltage going to the unit. Customer had unit plugged into the garbage disposal outlet. As soon as the garbage disposal was turned on voltage would go to the control and Wood hour of the unit. Advise customer that they would need to put the unit on a different outlet. Unit was plugged into a different outlet and unit came on.
Near Belton, TX 76513
Al
Job Details: 09/07/2020
MICROWAVE WHIRLPOOL KMBD104GSS01 "Arrived on site to install previously ordered part.Discovered the part ordered is not the part needed.Ordering the cook tray.Part is PSP item, so office will reschedule the customer for return service visit.; ordrng 1 W11216070 (COOK TRAY)"
Near Pflugerville, TX 78660
Matthew
Job Details: 09/07/2020
RANGE WHIRLPOOL WCG55US6HS00 Arrived onsite for broken oven knobs. Internal Insulation looked to have imploded. Replaced both knobs. Knobs functioning properly. Job complete
Near Leander, TX 78641
Lou
Job Details: 09/07/2020
COOKTOP WHIRLPOOL WCG97US6DS00 "Arrived on site to inspect cooktop knobs. Upon further inspection, customer is having difficulties getting the knobs to attach to the valve stems. I found that the knob sleeves from the previous knobs were still on the stems. I removed the sleeves and installed the new knobs and tested the unit. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Pflugerville, TX 78660
Matthew
Job Details: 09/07/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite for oven buttons not functioning. Tested unit and found faulty control board. Replaced control, tested unit and unit functioning properly. Advised customer that the WiFi connection may need to be re-established. Job complete."
Near Austin, TX 78746
Kevin
Job Details: 09/07/2020
WASHER WHIRLPOOL WTW7300DW0 "Arrived on site to test unit for leak. Found error f0e3 overload, put unit into diagnostics ran hot and cold water, drain cycle, and spin cycle. While running inspected tub, water lines, water valve, drain line, underneath unit. Did not find any proof of leak present or any sign of water damage.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/07/2020
WASHER WHIRLPOOL MVWB766FW0 "Arrived on site for customer complaint of lid not locking, found error codes F5e2 f2e1 in diagnostic mode, found failed lid lock, I replaced lid lock, and ran diagnostic cycle, unit tested good
Near Luling, TX 78648
Robert
Job Details: 09/07/2020
COOKTOP WHIRLPOOL 1234 Arrived on job for complaints of burner not working. Found switch not working properly switches sent not correct and no model number to find correct switch.
Near Georgetown, TX 78633
Cliff
Job Details: 09/07/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to diagnose a refrigerator with the door that is not opening and closing properly. Found friction pads broken. Replaced pads and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
Near Pflugerville, TX 78660
Scott
Job Details: 09/07/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 "Arrived on site for past leaking issues , and currently freezer light is out . Couldn’t find any presence of a leak. Document in quick pick . Freezer light module is insulated in , unable to remove led module with out damaging surrounding insulation and liner its self . Called tech line Sr 7728739756. Tech told me to stop before damage to liner occurs. Informed customer is aware and informed the customer care will be in contact with them No water detected at time of service . Job complete ."
Near Austin, TX 78745
Leonardo
Job Details: 09/07/2020
DISHWASHER WHIRLPOOL MDB8979SFZ2 "Arrived on site to test unit for upper track falling, tested unit found upper right track broken, replaced upper right track, test unit, unit functioning correctly, job complete."
Near Leander, TX 78641
Lou
Job Details: 09/07/2020
FREEZER WHIRLPOOL WZF34X16DW04 "Arrived on site to inspect freezer not cooling. Upon further inspection, I found the unit in the garage, unplugged and sitting at the front of the garage. Also, found that the unit was previously plugged into a GFCI outlet in the garage. I advised the customer that Whirlpool does not approve of GFCI outlets/breakers for appliances due to them being weak and will trip at any interference in electrical current. Customer pointed out the power cord was damaged. I found that the cord was damaged and wires were exposed. It appears that when the unit was installed, the cord was stuck under the unit and the metal from the chassis caused the cord cover to tear and then the exposed wires grounded themselves to the unit causing the interference in current which in turn caused the outlet to trip. I am ordering the power cord harness and will return with all screened parts. Due to part being OOS, office to schedule return service when part arrives. No water connected
Near Austin, TX 78749
Leonardo
Job Details: 09/07/2020
DISHWASHER KITCHENAID KDTM704KPS0 "Arrived on site to test unit for no power, tested unit, found loose wire in junction box, tightened wires, test unit, unit working correctly. Job complete."
Near Jarrell, TX 76537
Cliff
Job Details: 09/07/2020
MICROWAVE GE JVM3162DJ1BB Arrived on site to replace door for microwave. Replaced door and tested unit. Found all is functioning properly at this time.
Near New Braunfels, TX 78132
Noah D
Job Details: 09/07/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site to inspect fridge for not dispensing water. Upon inspection found the tank clogged a and valve malfunctioning, replaced both and found no change,ordering filter head, office to reschedule ; ordrng 1 W11308018 (FILTER HEAD)"
Near New Braunfels, TX 78130
Noah D
Job Details: 09/07/2020
FREEZER WHIRLPOOL EV181NZTQ03 "Arrived on site to inspect freezer for loud noises, upon inspection found the fan making a little noise but nothing to signify a defrost error replaced defrost control and tested. No issues found. Complete"
Near Lockhart, TX 78644
Robert
Job Details: 09/07/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived on job to replace previously diagnosed parts. Replaced ACU and test. Washer working properly. No leaks detected.
Near New Braunfels, TX 78132
Noah D
Job Details: 09/07/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher for broken plastic piece, upon inspection found the friction sleeve ripped off, replaced and checked for issues, none found. Complete"
Near Buda, TX 78610
Leonardo
Job Details: 09/07/2020
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site to test unit for no power, test unit found bad thermal fuse, replaced thermal fuse, fuse cover under one year warranty, tested unit, unit heating and operating correctly, job complete."
Near Volente, TX 78641
Lou
Job Details: 09/07/2020
COOKTOP WHIRLPOOL G7CE3034XS00 "Arrived on site to inspect cooktop burner not working and light won’t turn off. Upon further inspection, I had the customer sign the waiver of damages when removing glass cooktop. I removed the cooktop and found that liquid had spilled onto the switch housing and leaked onto the front right burner switch and shorted it out and burnt the switch and melted the harness and connector. Also found the back left burner switch was shorted and burnt. I reassembled the unit and advised that it is not safe to use the unit but customer requested the power to be turned on. Job completed"
Near Pflugerville, TX 78660
Scott
Job Details: 09/07/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for inconsistency on right rear burner . Adjusted set screw in valve . Burner flame is normal after adjustment . No gas leaks detected at time of service. Job complete .
Near Round Rock, TX 78665
Kayman
Job Details: 09/07/2020
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived onsite for cooktop with intermittent ignitor sparking without user input. Upon inspection I found all burners functioning as designed. I removed the cooktop and inspected the internals. I could not find any visible breaks or shorts in any of the harness or ignitor wires. I tested the outlet and found correct voltage and polarity. I also found that the cooktop is not on a dedicated breaker sharing a circuit with 3 other outlets 2 being gfci with a coffee maker plugged into one. I replaced the module and advised the customer to unplug the coffee maker and monitor the cooktop to see if there might be a faulty outlet or breaker on that circuit. In the event of call back please send switch module, harness and all ignitors. Job complete."
Near Round Rock, TX 78681
Kayman
Job Details: 09/07/2020
DISHWASHER MAYTAG MDB4949SHZ1 Arrived onsite for dishwasher not powering on and not responding. Upon arrival I noticed the control lock was engaged. I disengaged the control lock and all buttons functioned as designed. I put the unit into diagnostics and all tests passed and the unit heated. No repairs needed at this time. Job complete.
Near Georgetown, TX 78633
Cliff
Job Details: 09/07/2020
OVEN WHIRLPOOL WOC54EC0HS01 Arrived on site to diagnose an oven that is not keeping time and not always responding to user input. Found control panel malfunctioning and time running unusually fast. Control panel will need to be replaced to complete repairs. Office will need to set a return appointment due to part availability.; ordrng 1 W11297728 (PANEL)
Near Austin, TX 78725
Scott
Job Details: 09/07/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV02
Near Austin, TX 78744
Kevin
Job Details: 09/07/2020
DRYER WHIRLPOOL WED87HEDW1 "Arrived on site to test unit for grinding noise. Found motor making noise. Installed sound pad underneath mounting points. Tightened motor back down. Tested unit, unit works good.Job complete."
Near Manor, TX 78653
Matthew
Job Details: 09/07/2020
WASHER WHIRLPOOL WTW4855HW0 "Arrived onsite for washer constant drain. Tested unit and unit was stuck in constant drain. Reset unit, calibrated and put unit in automatic test cycles and unit completed with no issue. Has customer start a small load to insure unit performed correctly. All passed. Indicator led’s function properly. Job complete. Ran CC for Service charge."
Near Pflugerville, TX 78660
Scott
Job Details: 09/07/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for interior lights out . Found freezer light failed . Replaced module , all lights are back on. No water leaks detected at time of service. Job complete ."
Near Austin, TX 78759
Wesley
Job Details: 09/07/2020
REFRIGERATOR KITCHENAID KRFC704FBS01 Arrived onsite and found unit fresh food Evap frozen over after 2 weeks of operation. Advised customer that evap cover kit and control would be needed.. ; ordrng 1 MAINCONTROL (SHOWING AS PANEL UI WHICH IS NOT NEEDED. NUMBER 5 ON A INLET PARTS)
Near Austin, TX 78738
Brandon
Job Details: 09/07/2020
REFRIGERATOR JENN-AIR JS48CSDBDA "Arrived on site for customer complaint of unit not cooling, found freezer at 44 and fresh food at 70, found compressor, evaporator fan, condenser fan running, found sealed system leak, requesting Auth for compressor, evaporator, filter drier, and access valves. (Compressor has been discontinued) ; ordrng 1 12001966 (COMPRESSOR ) and 1 67001895 (evaporator) and 1 CNOTE (AUTH) and 1 CNOTE (2 HR JOB) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (PARTS RESEARCH FOR COMPRESSOR ) and 1 Tj90sf8404 (ACCESS VALVE ) and 1 WPW10143759 (dryer)"
Near Liberty Hill, TX 78642
Lou
Job Details: 09/07/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven shutting off mid cycle. Upon further inspection, I found the date on the display incorrect. Customer said they were baking and the timer began to do “crazy” things and the date keeps changing. I placed the unit in diagnostics and checked error codes and found none. I noticed the unit is not connected to WiFi. Due to the failures the customer is describing, I removed and replaced the main control and programmed the date/time. Tested the components in diagnostics then tested the unit on Bake at 350. Unit is operating as designed. Recommended that the customer connect the unit to WiFi and provided them with the whirlpool WiFi team number if they needed assistance. Job completed."
Near West Lake Hills, TX 78746
Kevin
Job Details: 09/07/2020
WASHER WHIRLPOOL WET4027EW1 Arrived on site to replace timer and temp switch from previous diagnosis. Both temp switch and timer were damaged. Wash cycle was intermittently working. Rinse and spin were functioning as should everytime. Spoke with tech line and we need to replace soil level switch and deep water switch per tech line. sr#7728740752; ordrng 1 W10851055 (switch-cyc) and 1 WPW10544357 (switch-cyc)
Near Cedar Park, TX 78613
Paul
Job Details: 09/07/2020
DISHWASHER WHIRLPOOL WDT750SAKZ0 Arrived onsite for a dishwasher that the lower rack will not come all the way out and the spray arm is broken. The customer stated the spray arm came out and had jammed the rack but they figured out what happened and removed the spray arm. I found the lower rack in good condition. I found where the lower arm had come out and fell on the heater melting the plastic not allowing the arm to go into the sump. I replaced the arm and locked it in. The unit is working as designed. I went over use and care with the customer. Call complete.
Near Austin, TX 78729
Wesley
Job Details: 09/07/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived onsite and removed broken bulb from socket. Advised customer on repair and advised on way to avoid further problems. All checks good.
Near Georgetown, TX 78628
Lou
Job Details: 09/07/2020
DISHWASHER WHIRLPOOL WDF750SAYM0 "Arrived on site to inspect dishwasher not draining. Upon further inspection, the customer advised that the unit wouldn’t drain and water leaked out from the front. I pressed the cancel button and when the drain pump came on, I could hear something in the pump rattling. I placed the unit in diagnostics showing error code F9E1. Cleared the code and continued with testing. Once the unit dispensed water into the tub and the motor came on, water began to leak from the sump underneath the unit. I turned the drain pump on and due to the amount of water leaking, the drain pump could not work fast enough to get the water out. Using my wet vac, I vacuumed the water out from the unit and from underneath. I removed the drain pump and vacuumed the pump area and debris came out. I placed the drain pump back in place and tested it and it is operating as designed. I found the rinse aid dispenser cap is missing as well. the sump/motor assembly & dispenser I am order
Near Round Rock, TX 78665
Kayman
Job Details: 09/07/2020
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for dryer not drying. Upon inspection I found the unit heating as designed. I went to the outside vent outlet and it was warm but I could not feel any air flow. I went back and accessed the back of the unit and found a large ball of lent sitting against the blower wheel. I removed the lint ball and tested the unit. The unit now has proper air flow and is working as designed Job complete
Near Bee Cave, TX 78738
Brandon
Job Details: 09/07/2020
OVEN KITCHENAID KEBS207BSS01 "Arrived on site for customer complaint of error code f6e6, found failed appliance manager control, I replaced AM control,
Near Austin, TX 78749
Luis
Job Details: 09/07/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for no cool. Low side pressure reading 0 with weak frost pattern diagnosed a defective compressor. Replaced compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
Near Buda, TX 78610
Robert
Job Details: 09/07/2020
REFRIGERATOR KITCHENAID KRFC300EBS01 Arrived on job for complaints of frost in freezer and refrigerator temperature climbed to 50. Found the temperature good and ran check on all sensors. Could not duplicate at this time . Perform hard reset of refrigerator. No leaks detected at time of service.
Near Manor, TX 78653
Matthew
Job Details: 09/07/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB04 "Arrived onsite for leaking ice maker and occasionally not making ice. Tested ice maker fill and no leaks we found from fill line or ice molding. Manually ran harvest cycle and ice maker functioning as designed. Several batches of ice had already been made. Tested ice dispenser flap and door opens and closes properly. Also explained to customer about properly turning on and off ice maker as needed. Job complete"
Near Kyle, TX 78640
Robert
Job Details: 09/07/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on job for complaints of frost in freezer. Found top of door defective gasket not setting in correct position will need to replace door. ; ordrng 1 W10746789 (dor-fmd)
Near Buda, TX 78610
Leonardo
Job Details: 09/07/2020
DISHWASHER FRIGIDAIRE FBD2400KB9B "Arrived on site to test unit for dispenser door not opening and the timer skipping, test unit found shorted timer and dispenser not opening, replaced timer and dispenser, test unit, unit works correctly, job complete."
Near Liberty Hill, TX 78642
Lou
Job Details: 09/07/2020
DISHWASHER WHIRLPOOL WDT730PAHZ "Arrived on site to inspect dishwasher hinge pads. Upon further inspection, I found the left friction pads had fallen off the left hinge. I removed and replaced the pads and tested the unit and it is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78731
David Z
Job Details: 09/07/2020
DISHWASHER KITCHENAID KDPM354GPS0 "Arrived on site to diagnose dishwasher making a burning smell. On arrival found residue of undissolved detergent packet, and error code F6E1 for low or no water. Checked valve and verified water is coming into the unit, but wash motor is just making a line noise and not engaging. Unit needs a new sump,and motor assembly. Ordering part, office to schedule return due to part showing out of stock. ; ordrng 1 W10805015 (pump&motor)"
Near Austin, TX 78750
Luis
Job Details: 09/07/2020
ICE MACHINE WHIRLPOOL KUID308ESS1 "Arrived on site for no ice. Checked low side pressure good reading 0 no frost forming on evaporator plate,flushed refrigerant lines through system,tightened all service valves,checked weld joints good,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on ran diagnostics good frost pattern. Ran unit through a normal cycle ice formed and dropped to cutter grid watched 2nd batch of ice formed."
Near Georgetown, TX 78628
Lou
Job Details: 09/07/2020
DISHWASHER MAYTAG MDB4949SHB0 "Arrived on site to inspect dishwasher not operating. Upon further inspection, I found the console not responding. I removed the toeplate and inspected the wiring at the junction box and found the neutral wire had shorted and melted the wire nut. When I removed the nut, the dishwasher harness neutral wire fell out. I checked the black wire and it did the same. I re-wired the harness and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Manor, TX 78653
Matthew
Job Details: 09/07/2020
REFRIGERATOR MAYTAG PSD262LHEZ "Arrived onsite for unit not cooling or freezing. Unit needed to manually defrost 48 hrs. Upon inspection found compressor running, condenser fan working, evap fan working and evap coils frosting. Unit is having defrost issues. Check resistance of defrost thermostat and was in acceptable range also checked heater and resistance was in acceptable range. Test thermostat and ADC under load and voltage readings were not consistent. Replaced thermostat and control. Unit was beginning to cool properly. Checked ice maker and unit was receiving power but would not respond. Ice maker will need to be replaced. Ordering D7824706Q. Need AUTHO. ; ordrng 1 D7824706Q (ice maker)"
Near Austin, TX 78732
David Z
Job Details: 09/07/2020
REFRIGERATOR KITCHENAID KSCS25FVMS01 "Arrived on site to diagnose refrigerator with a fan customer says is cutting on and off. On arrival was able to hear the condenser fan short cycling and constantly restarting, with a clicking board relay. Replaced control. Got approval for AUTHO from EB in office. Retested and all is now working as designed with no further short cycling. Call complete"
Near Georgetown, TX 78628
James
Job Details: 09/07/2020
WASHER MAYTAG MHW8630HC1 Arrived on site and tested soap dispenser. Dispenser was holding water due to failed o-ring. Replaced dispenser and tested operation. Tested good. Job complete.
Near Georgetown, TX 78626
James
Job Details: 09/07/2020
WASHER WHIRLPOOL WFW97HEXR0 Arrived on site and tested operation. Found cold water dripping from dispenser constantly and filling the tub. Unit will need new valve to repair. Installed new valve and tested operation. Unit tests good and all water connections dry at time of service. Job complete
Near Austin, TX 78749
Brandon
Job Details: 09/07/2020
WASHER WHIRLPOOL WFW70HEBW1 "Arrived on site for customer complaint of unit not working and giving error codes, found F8e3 f3e1 F6e3 f8e1 error codes in diagnostic mode, cleared error codes and ran diagnostic test cycle, unit passed all tests, but I did fine excessive suds, instructed customer to use clean washer cycle a couple of times before use."
Near Austin, TX 78756
Paul
Job Details: 09/07/2020
REFRIGERATOR KITCHENAID KFIS29BBMS03 Arrived onsite for a refrigerator that stopped making ice and isn’t cooling properly in the RC. I found the RC coil frosting up again and the frost closed off the return air vents in the evaporator cover. I tested the thermistors and all checked good with correct resistance vs temperature. I checked the drain tube for warm air leaks and restrictions and found it in good condition. I found the evaporator fan working properly. I found the 3 way valve working properly. I found evidence where the frost was starting on the bottom left and working towards the right side. I explained to the customer this was being caused by the drip pan because it’s bowed and holding water on the left side. I explained that the drip pan was not available at this time. I installed two shims between the evaporator cover and the drip pan to get the bow out of the drip pan. I cleared the frost. The customer is going to monitor the coil and see if this resolves the issue.Orderi
Near Austin, TX 78751
Luis
Job Details: 09/07/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived on site for door issues. Found damaged freezer door and handle ordering new handle and door. ; ordrng 1 13109217SQ (FZR DOOR) and 1 W11459378 (HANDLE)
Near Georgetown, TX 78628
James
Job Details: 09/07/2020
OVEN GE JKP27WW1WW Arrived on site and tested upper oven. Found bake element has hot spots indicating element is beginning to fail. Installed new element and tested operation. Unit tests good. Job complete
Near Austin, TX 78728
Wesley
Job Details: 09/07/2020
WASHER AMANA NTW4516FW3 Arrived on site and found no error codes. Calibrated and reset. Cleared the airtrap for report of off balance load. Advised customer on repair and use and care.
Near Dale, TX 78616
Robert
Job Details: 09/07/2020
WASHER MAYTAG MVWC565FW1 Arrived on job for complaints of not spinning. Ran diagnostics and found code for long fill. Ran diagnostics cycle all functions working properly replaced control and ran calibration. No leaks detected at time of service.
Near Round Rock, TX 78664
Kayman
Job Details: 09/07/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM05 Arrived onsite for noisy compressor. Upon inspection I found the compressor rattling loudly at start up. I added some pads to the top of the compressor which eliminated the rattling sound. Job complete.