Near Dripping Springs, TX 78620
Luis
Job Details: 04/01/2020
REFRIGERATOR LG LMXC23796M/00 "Arrived on site for no cool. Compressor making odd noises, pierced low side line,pressure reading +45 diagnosed a faulty compressor,ordering a new compressor,drier and access valve and jig to install updated software ordrng 1 2HRS and 1 ADH73150208 (DRIER UV) and 1 JIG and 1 TCA38091801 (COMPRESSOR) and 1 TJ90SF8404 (ACCESS VALVE )"
Near Georgetown, TX 78633
Cliff
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03 Arrived on site to diagnose a refrigerator that is not cooling properly. Found door seal misshapen causing air leak. Reshaped door seal using applied heat and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78628
Cliff
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found upper evaporator completely iced over due to communication failure with controls. Replaced UI and main control. All is working properly at this time and no leaks were found at time of service. Homeowner is going to manually defrost unit and has signed waiver.
Near Round Rock, TX 78664
David Z
Job Details: 04/01/2020
REFRIGERATOR GE PFE29PSDCSS Arrived on site to diagnose refrigerator with ice buildup under shelf. Performed diagnostic and found Evap drain is not letting water out. Checked drain Iin the rear and found it clogged. Customer approved. Cleared obstruction and defrosted unit. Verified drain is working as designed at this time.
Near Spicewood, TX 78669
Brandon
Job Details: 04/01/2020
WASHER WHIRLPOOL WFW8620HC1 "Arrived on site to replace broken tub assembly, Robert and I replaced tub assembly, unit tested good. No leaks"
Near Pflugerville, TX 78660
Tyler B.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived to inspect unit within moisture build on on freezer gasket, found gasket moldy, and replaced . Found source coming from weak insulation on deli drawer door. Door will need replaced to correct ; ordrng 1 CNOTE (AUTHO) and 1 CNOTE (OFFICE RS) and 1 W11307302 (dor-fip)"
Near Georgetown, TX 78633
Cliff
Job Details: 04/01/2020
WASHER LG WT4801CW Arrived on site to diagnose a washer that is not responding to control. Found shorted main control. Replaced main control and tested unit. Found all is working properly at this time. No leaks were found at time of service
Near Round Rock, TX 78665
Paul
Job Details: 04/01/2020
FREEZER WHIRLPOOL WZF57R16FW00 Arrived onsite for a freezer not cooling. I found the control defective and not sending voltage to the compressor. The control needs to be replaced. I replaced the control and tested the freezer. The unit is working as designed. Call complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 04/01/2020
DRYER AMANA NED4655EW1 "Arrived on site to inspect dryer for not drying, upon inspection found a blockage in the exterior venting, talked with leasing office per customer request and they will get someone to clear blockage. Complete"
Near Georgetown, TX 78628
Al
Job Details: 04/01/2020
WASHER MAYTAG MVWC415EW1 "Arrived to inspect washer not finishing cycles.Ran diagnostics test mode and unit filled after 4 minutes.Removed and replaced the valve, reassembled and unit tested as designed and filled within the first 45 seconds.Job complete I also zip tied the drain hose.Customer satisfied"
Near San Marcos, TX 78666
Noah D
Job Details: 04/01/2020
OVEN JENN-AIR JJW3830DS03 "Arrived on site to inspect oven for sound during fan running, upon inspection found the blower being etched while spinning only on high fan speed, replaced blower fan and retested, no sound found. Complete"
Near Austin, TX 78724
Andy
Job Details: 04/01/2020
WASHER AMANA NTW4516FW3 "Arrived on site for washer issues. Inspected unit and found failed and damaged basket, tub and suspension. Customer stated prior to this unit made loud noise that as described sounds like gearcase. Ordering needed parts. Office to schedule return trip. 2 hour job. Left unit unplugged and advised customer not to use unit until repairs are made for safety. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 W10371566 (tub) and 1 W10554251 (spin basket) and 1 W11255272 (gearcase)"
Near Cedar Park, TX 78613
Tyler B.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL MFI2570FEZ07 "Arrived to inspect unit with water dispenser dripping into try, fills small glass in 2 days, found whispering while dispensing, removed panel and found coming from nozzle tip. Replaced separator that came with nozzle, and still dropped twice after 5 mins, unit will need door water line to complete repair. ; ordrng 1 WPW10511930 (tube-water)"
Near Austin, TX 78727
Andy
Job Details: 04/01/2020
WASHER WHIRLPOOL WET4027HW0 Arrived on site for washer/dryer combo blowing breaker. Tested and inspected unit and found failed terminal block. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78722
Andy
Job Details: 04/01/2020
DISHWASHER WHIRLPOOL WDP370PAHB0 Arrived on site for dishwasher making noise and not cleaning properly. Tested and inspected unit and found failed pump motor assembly and debris in drain pump. Removed failed pump motor assembly and cleaned out drain pump. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78745
Kevin
Job Details: 04/01/2020
WASHER WHIRLPOOL WFW6620HW Arrived on site and inspected washer and found evidence of water leaking from where hose connects to the top of bellow inside washer. Took one picture. Did not find any tears or holes in Bellow or hose. Reseated connection and could not get issue to occur again in test cycle. No water leaks from connections at time of service job complete
Near Leander, TX 78641
Lou
Job Details: 04/01/2020
OVEN WHIRLPOOL WOS51EC0HS00 "arrived on site to inspect wall oven broil element burnt. Upon further inspection, I found the unit display off and no functions. Checked the breaker and it was tripped. Turned it off and remove the broil element and found it shorted/burnt. Replaced the element and tested and the unit failed to heat. Checked the TOD and it was good. Checked voltage at the control and found none. I removed and replaced the main control and retested and the unit is operating as designed. Advised the customer of my findings and repairs. Job completed."
Near Burnet, TX 78611
James
Job Details: 04/01/2020
WASHER GE GTW460ASJ9WW Arrived on site and tested operation. Found multiple lid lock faults and over filling fault. Tested switch and found to be binding. Tested pressure switch and found to be good. Found lid switch faulty causing error. Installed new lid switch. Also found failed capacitor on control causing intermittent issue of machine not running. Installed new control as well. Tested operation and found unit working properly. Job complete
Near Round Rock, TX 78681
Paul
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived onsite for a refrigerator not making ice and the interior lights are out. I found the upper RC lights and the FC light not working. I found the FC temp good. I tested the ice box fan and found it good. I checked ice maker error codes and had an E2 motor lost position code. I ran the ice maker harvest and found the motor failing. I replaced the ice maker and the FC light. I tested the unit and it is working as designed. Call complete.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 04/01/2020
OVEN WHIRLPOOL WOS51EC0AS "Arrived to inspect unit with no power. Found fuse blown after self clean, replaced and tested properly.
Near Marble Falls, TX 78654
James
Job Details: 04/01/2020
REFRIGERATOR GE ZIR360NXARH Arrived on site and installed new compressor. Vacuumed system to clear and test for leaks. Charged with 8.5oz 134a and tested operation. Unit tests good. Job complete
Near Bertram, TX 78605
James
Job Details: 04/01/2020
DISHWASHER BOSCH SHP65T55UC/02 Arrived on site and installed ew latch assembly. Tested operation and found unit working properly and all functions test good. Job complete
Near Austin, TX 78741
Leonardo
Job Details: 04/01/2020
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverter motor. replaced motor test unit and unit test p good no leaks present at this time. Job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 04/01/2020
WASHER MAYTAG MHW5630HC0 "Arrived on site for low flo error code, upon inspection found f8E1 which was a valve error, replaced both cold and hot water valves and retested, no error codes. Job complete"
Near Bastrop, TX 78602
Scott
Job Details: 04/01/2020
DRYER GE GTDP490ED7WS "Arrived on site , replaced trimmer and knobs . Checked unit all is checking normal . All knob functions are normal . No lint build up at time of service . Job complete ."
Near Leander, TX 78641
Lou
Job Details: 04/01/2020
RANGE WHIRLPOOL WFG505M0BS3 "arrived on site to inspect range cooktop burners not working. Upon further inspection, I tested all five burners and all five are operating as designed. I spoke to the builder who advised that the burners previously weren’t working. I checked the Ignitor connections at the spark module and all are connected correctly. I made contact with the builder again and advised of my findings. No mechanical repairs needed for this unit. No gas leaks detected during service, job completed"
Near The Hills, TX 78738
Robert
Job Details: 04/01/2020
DRYER WHIRLPOOL WED70HEBW0 Arrived on job for complaints of shutting off too soon. Test moisture sensor it’s good test thermistor exhaust and out of range. After replacement test operation.
Near Granger, TX 76530
Jonathan M
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for refrigerator that is not making ice. Inspected unit and work area. Placed unit in service diagnostics and found the freezer section thermistor open. Replaced through Mr. and tested unit in ice harvest. Unit displayed that the bin was full. Found an ice block on the arm of the icemaker causing it to get stuck and not drop. Removed ice and tested unit again. Unit was working as designed. Unit filled with water and is now working properly. Call complete.
Near Austin, TX 78746
Luis
Job Details: 04/01/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 "Per tech support SR# 7727150151 replaced main control and damper assembly,powered unit on ran diagnostics all test passed. Advised customer to let unit stabilize and not add any food for at least 24hrs,after 24hrs if unit appears to be working to add some non perishable products to fresh food."
Near Pflugerville, TX 78660
Al
Job Details: 04/01/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived to inspect dishwasher leaking issues.Confirmed the complaint and noticed the door gasket was worn.Removed and replaced it.Also leveled the unit due to slight lean.All water lines were dry at the time of service.Customer satisfied.Job complete
Near Austin, TX 78731
Leonardo
Job Details: 04/01/2020
RANGE ELECTROLUX E48DF76EPS Arrived on site to test unit for unit not heating. Found bad broiler element for small oven
Near Pflugerville, TX 78660
Andy
Job Details: 04/01/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher not dissolving pods. Tested and inspected unit and found failed water valve removed failed part and replaced with new. Tested and and found now filling but with very small amount of water and not operating properly. Found unit is on filter system and is not getting proper water. Unit will need to be disconnected from system and be off of filter. Instructed customer on this. No water leaks present at time of service.
Near Woodway, TX 76712
Jonathan M
Job Details: 04/01/2020
WASHER MAYTAG MVWC565FW2 "Arrived on site for washer that is making a thumping noise. Inspected unit and work area. Placed unit and service diagnostics and found an F0 E5 (unbalanced load). I ran the unit through an auto test and high speed spin. Unit worked as designed. Advised customer to make sure she washed “like clothes” with each other like towels with towels or jeans and cottons with cottons. I also instructed her that if the issue came about again when she did have like clothes together, to stop the machine and check for any areas where clothes may be clumping on one side to cause this issue and redistribute the c,others evenly for proper spin. Call complete."
Near Cedar Park, TX 78613
Tyler B.
Job Details: 04/01/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 "Arrived to inspect unit not making ice, found motor had failed, found was sent with incorrect ice maker, returning with correct ice maker to complete ; ordrng 1 W11126009 (icemaker)"
Near Spicewood, TX 78669
Robert
Job Details: 04/01/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived on job for complaints of too warm. Found evaporator has no frost pattern but fan is running. Compressor running and fan working but no temperature change on lines. Will need SS tech. ; ordrng 1 TJ90SF8404 (TUBE) and 1 W10309988 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10239732 (evaporator)
Near Austin, TX 78701
Wesley
Job Details: 04/01/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite and found unit UI to be dead. Replaced UI. All checks good. Found vent hose damaged and not functional. Advised maintenance.
Near Leander, TX 78641
Lou
Job Details: 04/01/2020
DISHWASHER WHIRLPOOL WDF520PADW7 "arrived on site to inspect dishwasher not cleaning upon further inspection, i inquired about proof of purchase and the customer did not have a receipt. I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Unit operated as designed with no error codes at the end of testing. Due to the error code, I made recommendations for use & care No water leaks observed during service, job completed."
Near Austin, TX 78751
Andy
Job Details: 04/01/2020
DRYER WHIRLPOOL NED4655EW1 Arrived on site to install previously diagnosed failed timer. Removed failed part and replaced with new. Tested unit and found unit not heating. Tested voltage at outlet and at terminal block. Found unit is only getting 120 volts. Instructed customer that they will need a licensed electrician to come fix voltage issues. No other repairs are needed at this time.
Near Austin, TX 78735
Robert
Job Details: 04/01/2020
MICROWAVE WHIRLPOOL WML55011HS1 Arrived on job for bubble finish on bottom of microwave cavity. Took pictures of damage and called tech line 7727498308. Tech line says it can be painted but color will not match. Need part research for cavity paint white ; ordrng 1 SPRAYPAINT
Near , TX 78676
Robert
Job Details: 03/31/2020
REFRIGERATOR GE UNC15NJBII Arrived on job for complaints of door not closing properly. Found hinge upper door not closing properly. Nothing hampering hinge will need to replace hinge. ; ordrng 1 WR13X25941 (hinge door upper)
Near Elgin, TX 78621
Leonardo
Job Details: 03/31/2020
RANGE GE JB655SK4SS Arrived on site to test unit for burner not working.
Near Georgetown, TX 78628
Paul
Job Details: 03/31/2020
UNKNOWN UNKNOWN NISSAN
Near Pflugerville, TX 78660
Andy
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site refrigerator leaking from water dispenser. Upon arrival customer informed that issue is ice buildup in FC and water leaks down to RC. Tested and inspected unit and found kinked drain hose at cabinet not allowing water to drain properly. Unkinked and added sealer gum to help seal. Steamed drain out to make sure it is clear. All operations are normal. No water leaks present at time of service.
Near Austin, TX 78752
Wesley
Job Details: 03/31/2020
WASHER AMANA NTW4516FW3 Arrived onnsite and found plumbing issue causing back up. Repaired washer portion. Advised customer on unconventional standpipe fitting. All else checks good.
Near Pflugerville, TX 78660
Leonardo
Job Details: 03/31/2020
OVEN WHIRLPOOL WFC310S0ES3 Arrived on site to test unit for door broken. Found broken hinge replaced hinge test unit and unit test good job complete
Near Austin, TX 78728
David Z
Job Details: 03/31/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to diagnose a dryer that was not heating. Performs diagnostic and found cutoff open again. Replaced cutoff as previous part may have likely just been bad. Ran the unit for a few minutes and it stayed heating. All is working as designed at this time. Strongly advised customer to have vents cleaned, since airflow felt weak. If issue comes back again replace cutoff and also element as the coils are likely sagging and grounding. Call complete."
Near Round Rock, TX 78665
Paul
Job Details: 03/31/2020
REFRIGERATOR MAYTAG MRT118FFFE01 "Arrived onsite for a refrigerator not cooling in the FC. Mr stated neither compartment is cooling. I found the compressor running and drawing .67 amps. There is no frost pattern on the evaporator. The unit appears to have a leak or an insufficient compressor. Ordering W10836706 EVAPORATOR, W11092625 COMPRESSOR, WPW10143759 DRIER-UV, & W10913906 COUPLER. Sending routing thread a message to RS the call and weigh it for 2 hours.; ordrng 1 W10836706 (EVAPORATOR) and 1 W10913906 (COUPLER) and 1 W11092625 (COMPRESSOR) and 1 WPW10143759 (DRIER-UV)"
Near Waco, TX 76704
Jonathan M
Job Details: 03/31/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site for washer that one advanced to a wash cycle. Inspected unit and work area. Placed unit in service diagnostics and found an F2 E1 (stuck key) and F8 E1 (no/long fill) error codes. I tested the unit in a manual fill test and cold water valve would not dry and water. Replaced valve and tested unit. Unit still would not fill. I called tech line and spoke to Bruce SR # 7727489174. He asked me to check voltage going to the valve as it was calling for water. Found voltage was within range. Since he unit was calling for water and the new valve ohmed out correctly, he advised the only remaining factor was the incoming water pressure to the unit and advised to make no repairs.
Near Florence, TX 76527
Cliff
Job Details: 03/31/2020
REFRIGERATOR GE DFE28JMKLES
Near Austin, TX 78737
Luis
Job Details: 03/31/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no lights,no ice and dispenser not operating correctly. Found no response from deli control,removed deli control found harness warped damaged and failed deli control. Unit will need a new deli door and control. ; ordrng 1 W10815669 (DELI DOOR) and 1 WPW10769076 (DELI CONTROL)"
Near Austin, TX 78752
Jacob
Job Details: 03/31/2020
DRYER WHIRLPOOL WED5620HW1
Near Spicewood, TX 78669
Kevin
Job Details: 03/31/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site and inspected dryer and found fuse has failed, after replacing it dryer is operating properly but there is an error code saved for restricted airflow. Recommended that customer have vent to the exterior inspected and cleared and this has already been scheduled. No further repair is required at this time, job complete."
Near Cedar Park, TX 78613
David Z
Job Details: 03/31/2020
OVEN WHIRLPOOL WFE515S0ES2 "Arrived on site to diagnose one range with non functioning cooktop and oven not getting past 250 degrees. Performs diagnostic and voltage checks. Found L1 wire at terminal block melted. Need to order 1 WPw10245259 terminal block, PT400 cable (customer pay), and W11219898 to use on return visit.. ; ordrng 1 PT400 (cord-power) and 1 WPW10245259 (block-term)"
Near Waco, TX 76707
Jonathan M
Job Details: 03/31/2020
RANGE AMANA ACR4303MFW3 "Arrived on site for range flashing and F1E0 code. Inspected unit and work area. Found unit flashing an error code for F1E0. Pulled out unit to disassemble the back panel
Near Austin, TX 78703
Jacob
Job Details: 03/31/2020
WASHER MAYTAG MHW5500FW1 Arrived onsite for unit getting F8E3. Called Techline. Got SR#7727481331. Found pressure switch was bad. Ordered part. Office to reschedule. ; ordrng 1 WPW10448876 (switch-wl)
Near Elgin, TX 78621
Leonardo
Job Details: 03/31/2020
OVEN KITCHENAID KOSE500ESS00 Arrived on site to test unit for oven no power. Test unit and found bad fuse. Replaced fuse test unit and found no heat found bad tod. Ordering new tod WP4449751; ordrng 1 WP4449751 (TOD)
Near Austin, TX 78745
Kevin
Job Details: 03/31/2020
DISHWASHER WHIRLPOOL WDT780SAEM0 "Arrived on site and inspected dishwasher and found F7E1 error code and after resetting control through the diagnostic cycle it is heating properly. Also found wash motor is failing and left adjuster is broken. job complete."
Near Cedar Park, TX 78613
Lou
Job Details: 03/31/2020
RANGE WHIRLPOOL WFE520S0FS0 "arrived on site to install previously diagnosed and ordered parts. Due to the main harness melting and shorting out on the chassis and the control shorting out, I removed and replaced the main harness and main control and tested. I found that when turning the front right burner on, the left burner came on. I tested the harness and it was good. I tested voltage to the right front burner and got none. I contacted Techline and spoke to Kathy and advised of my findings/repairs. Kathy had me test the front right burner at the p23 & p22 connectors at the control and found that the K15 solenoid is bad. I will need another control. Provided File #7727482305. I am ordering the control, another main harness, the left and right cooktop harnesses and the front left and right burners. Advised customer that the office would schedule return service when the parts arrive. Unit left unplugged for safety.; ordrng 1 W10823729 (elmnt-surf) and 1 W10842521 (harns-wire) and 1 W1
Near Austin, TX 78732
Luis
Job Details: 03/31/2020
REFRIGERATOR KITCHENAID KRFF305ESS00 arrived on site for defective door handle. Removed defective door handle,installed new handle tested door operation unit working as designed."
Near Killeen, TX 76549
Al
Job Details: 03/31/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived to inspect dishwasher rack issues.Confirmed the adjusters on both sides were defective and need to be replaced.Ordering W10712395 Adjuster Kit..Needs more work ; ordrng 1 W10712395 (ADJUSTER KIT)
Near Temple, TX 76502
Al
Job Details: 03/31/2020
DISHWASHER BOSCH SHE3AR72UC/25 "Arrived to inspect dishwasher with no power.Confirmed voltage at the junction box and unit had 124 volts..Office researching and will reschedule with customer.Needs more work.; O-emld tckt"
Near Dripping Springs, TX 78620
Robert
Job Details: 03/31/2020
REFRIGERATOR GE GFE28GSKJSS Arrived on job to replace door sent from GE. After replacement test operation. Water dispenser working. No leaks detected at time of service.
Near Pflugerville, TX 78660
Leonardo
Job Details: 03/31/2020
OVEN WHIRLPOOL WFC310S0ES3 Arrived on site to test unit for unit giving F2E1 error code. Replace board test unit and unit test good job complete.
Near Horseshoe Bay, TX 78657
James
Job Details: 03/31/2020
RANGE JENN-AIR JGRP548HL00 Arrived on site and installed new blower and thermostat. Tested operation and found right oven would not ignite on bake. Found bake igniter disconnected. Secured connection and tested operation. Found left convection fan motor on right oven making a rattling noise. Unit will also need new fan motor to repair. ; ordrng 1 W10794440 (motor-fan)
Near Liberty Hill, TX 78642
James
Job Details: 03/31/2020
WASHER WHIRLPOOL WFW9200SQ02 Arrived on site and tested operation. Ran diagnostics and found f28 error. Inspected connections at mcu and for visible failure of mcu. Found connections good and mcu visually good. Checked bearing and found slight play in rear bearing. Ran spin cycle and the rear bearing are making a squeaking and thumping sound when unit spins up.
Near Cedar Park, TX 78613
Paul
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for a refrigerator that the ice in the door started melting and water leaked from the dispenser. I tested temps and found the RC at 37 and the FC at -1 degrees. I ran service test 36 and found the ice box fan dragging and not running correctly. The ice box fan needs to be replaced.. ; ordrng 1 W10846539 (FAN)
Near Austin, TX 78732
Jacob
Job Details: 03/31/2020
DRYER SAMSUNG DV42H5200EP/A3 Arrived onsite for unit not heating. Tested unit. Found that heating element is no good. Ordered part. Rescheduled with customer.; ordrng 1 DC97-14486A (HEATING ELEMENT ASSEM)
Near Austin, TX 78748
Luis
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS01 "Arrived on site for unit not freezing. Temp in freezer at 35° removed evaporator cover weak to no frost pattern,removed fresh food evaporator cover found excessive corrosion on heat exchanger lines,ran test 4 found noise coming from heat exchanger called tech support,ran video chat added soap to heat exchanger, bubbles forming at liner
Near Manor, TX 78653
Andy
Job Details: 03/31/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived on site to install previously diagnosed controls and pressure switch. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Pflugerville, TX 78660
Leonardo
Job Details: 03/31/2020
MICROWAVE WHIRLPOOL WMH75021HZ1 Arrived on site to test unit for wave cover melted. Will need to order new wave guide cover W10533497 rescheduled. ; ordrng 1 W10533497 (COVER WAVE GUIDE )
Near Austin, TX 78753
Wesley
Job Details: 03/31/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site and found Element is grounding out after heating a few cycles. Returning with fuse and element. ; ordrng 1 279838 (ELEMENT) and 1 WP3392519 (fuse-thrml)
Near Austin, TX 78738
Kevin
Job Details: 03/31/2020
DRYER WHIRLPOOL WED7500GC0 "Arrived on site and inspected dryer and found no saved error codes confirmed moisture sensor and harness to control are good. Inspected airflow while dryer is running at exit from home and found it is restricted. Recommended to customer that this be cleared/cleaned by a service. No further repair is required at this time, job complete 7727480139"
Near Killeen, TX 76542
Al
Job Details: 03/31/2020
DRYER WHIRLPOOL WED6620HC0 Arrived to inspect dryer not powering on.Confirmed the complaint and was told there was condensation near the display just before it stopped working.Removed and replaced the display and unit tested as designed.Job complete
Near Austin, TX 78732
Jacob
Job Details: 03/31/2020
WASHER MAYTAG MVWB865GW0 Arrived onsite for spin basket spinning out of control. Tested unit. Found that spanned nut will not come off. It has been cross threaded. Ordered parts. Rescheduled with customer. Request 2MAN.; ordrng 1 REQUEST (2MAN) and 1 W10752187 (screw) and 1 W10811960 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11032711 (washer) and 1 W11219115 (TUB) and 1 WPW10215093 (clean out filter)
Near New Braunfels, TX 78133
Noah D
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to inspect fridge for not cooling, upon inspection found the compressor not kicking, found low voltage at compressor, replaced control that included start device, retested, no change, replace HV control and compressor kicked on after a couple tries, retested and all functions returned. Job complete Sr # 7727483397"
Near Hutto, TX 78634
Andy
Job Details: 03/31/2020
REFRIGERATOR KITCHENAID KFIV29PCMS02 "Arrived on site to install previously diagnosed drip pan. Upon arrival customer informed that unit is not cooling. Performed temperature test in RC and found at 65° performance temperature test in FC and found at 28° called and spoke with CS and was ins that we can give them ASAP appointment. Found signs of refrigerant leak. Performed amp draw and found at 0.62 and compressor running hot. Checked if 3 way valve was plugged in and it is. Ordering needed parts. Office to schedule return trip. 2 hour job. SS repair. Authorization needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (SS REPAIR) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10276644 (compressor) and 1 W10913906 (ACCESS VALVE ) and 1 W11094466 (valve) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator), states that autho needed"
Near Horseshoe Bay, TX 78657
James
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL KSCS25FVSS01 Arrived on site and tested operation. Found fan cutting off and control beeping. Found failed capacitor on control. Installed new control and tested. Unit tests good. Instructed customer that the unit will need to be off and open for 24 hours to thaw frozen evaporator. Job complete
Near Waco, TX 76708
Jonathan M
Job Details: 03/31/2020
WASHER WHIRLPOOL WFW5090JW0 Arrived on site for washer that is flashing an F26 and F20 code. Inspected unit and work area. Tested unit and immediately came up with the F20 code. Tried to place unit in service diagnostics and was unable to do so. Tested resistance through heater at control and heater was within range. Replaced control and tested unit. Unit worked as designed. Ran unit through an auto cycle and unit is working as designed. I did notice the drain pump was leaking slightly. I showed the customer and they advised they will replace it. Call complete.
Near Round Rock, TX 78681
Cliff
Job Details: 03/31/2020
REFRIGERATOR GE GSS25LGMBBB Arrived on site to diagnose the refrigerator that is not cooling. Homeowner advised me unit started working shortly after call was placed. Was not able to duplicate any failures with unit at this time and advised homeowner without being able to do so an accurate diagnosis was impossible.
Near Pflugerville, TX 78660
Leonardo
Job Details: 03/31/2020
OVEN WHIRLPOOL WOS51ECOHS01 Arrived on site to test unit for console not responding. Will need to order new console W11296171 ; ordrng 1 W11296171 (CONSOLE )
Near Los Robles, TX 78738
Kevin
Job Details: 03/31/2020
MICROWAVE WHIRLPOOL KMBS104ESS02 Arrived on site and reseated and adjusted door switch placement. Spoke with Techline experience customer is having of microwave showing cool on display is normal. Microwave is still able to be used while cool is shown. Cool cycle cannot be canceled but it will heat. This is normal operation 7727481297
Near Lakeway, TX 78734
Kevin
Job Details: 03/31/2020
DISHWASHER IKEA IDT930SAGX0 Arrived on site and replace control and control panel and function has returned to dishwasher. No further repair is required at this time. Job complete
Near Georgetown, TX 78628
Cliff
Job Details: 03/31/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to diagnose a refrigerator that intermittently shut off’s and is not cooling properly. Compressor running abnormally and computer system overstressed. Main control, you are, compressor, and filter dryer will all need to be replaced to complete repair. Office will need to set return appointment for two hour job.; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11330971 (UI) and 1 WPW10143759 (dryer) and 1 WPW10675033 (cntrl-elec)"
Near Austin, TX 78727
David Z
Job Details: 03/31/2020
MICROWAVE WHIRLPOOL WMHA9019HZ01 "Contacted tech line for direction on repair. Customer complaint is that the microwave door display has lines in it again. Customer was able to send a picture of the lines in the display. Tech line rep TJ informed me to submit the pictures to service matters for product review for a Likely PEX to a different model. Customer has informed me that the unit is hardwired. Uploaded into service matters, SR7727487253. Advised customer that I would follow up with him once I had a response with info for PEX or a recommended repair. No other action to take at this time."
Near Killeen, TX 76542
Al
Job Details: 03/31/2020
MICROWAVE WHIRLPOOL WMHA9019HZ1 "Arrived to inspect no display, confirmed the complaint and Called Whirlpool Tech line and spoke with ROBERTSR#7727483101.Robert walked me through diagnostics test and found the unit needed a reset.Preformed the reset, cleared the error codes and unit now operates as designed.Job complete"
Near Georgetown, TX 78628
Paul
Job Details: 03/31/2020
MICROWAVE JENN-AIR JMW2430DP00 Arrived onsite for a microwave that is knocking the WiFi signal out in the entire home when in use. I found the upper corners on the door leaking and the meter bouncing between 7 to 10 cm when the unit is running. If I pressed in on the door the leakage would stop. Need to replace the inner door and possibly the door hinges. Ordering 2EA W10874474 HINGE-DOOR & W10687342 DOOR/MW.; ordrng 1 W10687342 (DOOR/MW) and 2 W10874474 (HINGE-DOOR)s
Near Georgetown, TX 78633
Lou
Job Details: 03/31/2020
REFRIGERATOR LG LFXC24796S/00 "arrived on site to inspect refrigerator noises. Upon further inspection, customer advised that the unit was making a loud humming noise and would stop when opening the door. Unit is currently quiet and making normal fan noises. I tested temps in the FC=11 degrees & RC=39 degrees. Inspected RC evaporator/cover and it was good. Inspected the FC evaporator/cover ad found a small amount of ice on the outside of the cover and I removed the ice. Customer advised that they found one of the unit doors open this morning and did not know how long it had been open. I advised the customer that due to the door being left open, warm air mixed with the cold air and creates the ice buildup and once the door was closed, the evaporator defrosted and removed the ice from the fan which was causing the humming noise (fan hitting ice) No water leaks observed during service, job completed."
Near Austin, TX 78748
Luis
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Arrived on site for moisture. Found excessive moisture on mullion with humidity control set to on.removed mullion no voltage,removed hinge found power lead not inserted to harness,installed lead to harness reassembled hinge,checked voltage to mullion good."
Near Dripping Springs, TX 78620
Robert
Job Details: 03/31/2020
WASHER MAYTAG MHW6630HW0 Arrived on job for leaks. Found leaking from dispenser.
Near Temple, TX 76504
Jonathan M
Job Details: 03/31/2020
WASHER AMANA NFW5800HW0 "Arrived on site for a washer that’s leaking from underneath and won’t finish the cycle. Inspected unit and work area. Please do not in service diagnostics and found an F0 E5 (off balance load) error code. Placed unit in a an auto test and found no errors and unit working as designed. I ran the unit through a manual test on the spin and unit would not ramp up. I called Techline and spoke to JK SR# 7727479449. He asked how long the spin cycle would run when testing the spin. I explained it ran for 5 minutes before kicking off. He advised to replace the control and if that did not solve the issue, to replace the shifter. I replaced the control and tested unit in an auto test. Unit worked as designed and spin ramped up to normal high speed spin. Call complete."
Near Austin, TX 78726
David Z
Job Details: 03/31/2020
REFRIGERATOR KITCHENAID KBSD608ESS00 Arrived on site to diagnose leak from FC. Performs diagnostic and found icemaker had tried to fill while already full and ice water not ejected. Replaced icemaker since it would not cycle to eject ice. Customer also told me the UI was reading 32 and blinking for freezer temp. Tried to reset and it would not reset. Power cycled unit and temp reset to proper temp and is holding. Measured FC temps and they are in line with display. All is working as designed at this time. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 03/31/2020
WASHER WHIRLPOOL MVWB765FW2 Arrived on site to install previously diagnosed gearcase. Upon attempting to remove stator found stator screw stripped and will not come apart as designed. Will need to replace rotor and stator as well to complete repairs repairs. No repairs are to be done at this time. No water leaks present at time of service.
Near Round Rock, TX 78664
Paul
Job Details: 03/31/2020
OVEN JENN-AIR JJW2330WS00 Arrived onsite for an oven that works and then shuts off for days before it will come back on. I found the control panel completely dead and non-responsive on arrival. I found 123VAC to the power supply but no DC voltage out of the power supply. The power supply needs to be replaced..; ordrng 1 WPW10286791 (CNTRL-ELEC)
Near Lago Vista, TX 78645
Lou
Job Details: 03/31/2020
WASHER LG WM3670HWA "arrived on site to install previously diagnosed and ordered part. I ordered the drain hose assembly and had it sent directly to the customer. I removed and replaced the drain hose assembly due to the old hose having a hole in it and leaking water. Once the new hose assembly was installed, I tested the unit and it is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 03/31/2020
WASHER LG WT5070CW "arrived on site to inspect washer noises. Upon further inspection, I inspected the unit from underneath and the rotor/stator looked good. I placed the unit in diagnostics and tested and when the drain pump came on, it was extremely loud. I advised the customer of my findings No water leaks observed during service, job completed."
Near Waco, TX 76706
Jonathan M
Job Details: 03/31/2020
DRYER WHIRLPOOL WED4950HW0 "Arrived on site for a dryer that would not turn. Inspected unit and work area.Replaced belt and tested unit. Unit is working as designed. Her brother paid over the phone due to this being their parents home.
Near Austin, TX 78758
Wesley
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site and fridge leveling foot damaged and threading received bent see pic. Unable to move unit for cosmetic repair. Delivered doors for onsite maintenance to use after moving unit with multiple persons and adequate equipment. All else checks good.
Near Cedar Park, TX 78613
Paul
Job Details: 03/31/2020
WASHER KENMORE 110.2110201 "Arrived onsite for a washer not spinning the clothes dry. Mr stated the unit wasn’t draining correctly. I checked stored error codes and found an F9E1, F0E4, & F7E7. I found the washer pushed tight against the back wall and crushing the drain hose. I pulled the unit away from the wall and ran the auto diagnostics test. The unit completed the cycle and drained as designed. Call complete."
Near Austin, TX 78758
Wesley
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived onsite and installed correct UI. Unit is now beginning to cool. No other problems at this time.
Near Leander, TX 78641
Paul
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived onsite for a refrigerator not cooling to possibly replaced previous diagnosed sealed system parts. I confirmed the compressor was defective and was staying in start. I replaced the compressor and installed a UV filter drier and low side service tap on the compressor. I vacuumed the system. The unit held a 30 psi vacuum. I charged the system with 3.7 oz’s of R134A. I tested the unit and it is working as designed. Call complete.