Service History 833

Near Austin, TX 78733
Tyler B.
Job Details: 09/11/2019
WASHER LG WM1355HW
Near Austin, TX 78741
Leonardo
Job Details: 09/11/2019
DISHWASHER MAYTAG MDB8969SDM3 Arrived on site to test unit for start button not working. Test unit and found bad console. Test unit after replacing console and unit test good job complete.
Near Pflugerville, TX 78660
Paul
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRS335SDHM00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I found the harness disconnected from the icemaker. I connected the harness and the icemaker immediately went into a harvest and filled with water. Call complete.
Near Austin, TX 78741
Luis
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site for freezing in fresh food. At time of visit checked water temp found temp reading 38° power cycled unit no odd noise. Called tech support per tech support increased freezer temp 2°.
Near Harker Heights, TX 76548
Al
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Arrived back to the residence to reposition the fill tube in the freezer ice maker.Reassembled the unit and the unit began operating as designed Job complete
Near Austin, TX 78732
Andy
Job Details: 09/11/2019
COOKTOP JENN-AIR JGCP648ADP Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Lakeway, TX 78734
Andy
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site for refrigerator ice maker not working. Tested and inspected unit and found broken wire harness at door. Door will need to be replaced. Door is super sized shipping, authorization is needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 LW10651576 (FREEZER DOOR ) and 1 SEENOTE (SUPER SIZE SHIPPING ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE )"
Near Belton, TX 76513
Al
Job Details: 09/11/2019
RANGE WHIRLPOOL WEE750H0HV1 Arrived to install previously ordered part.Removed and replaced the UI.Tested unit and unit tested as designed.Job complete
Near Austin, TX 78749
Leonardo
Job Details: 09/11/2019
MICROWAVE WHIRLPOOL WMH53521HZ0 Arrived on site to test unit for light not turning off. Test unit and found bad board. Replaced control board test unit and unit test good light turning on and off
Near Dripping Springs, TX 78620
Leonardo
Job Details: 09/11/2019
VENTHOOD WHIRLPOOL KXU8036YSS1 Arrived on site to test unit for fan not working. Test unit and found bad blower. Replaced blower fan test unit and unit test good job complete.
Near Austin, TX 78702
Leonardo
Job Details: 09/11/2019
RANGE WHIRLPOOL WEG515S0FS2 Arrived on site to replaced cord. Replaced cord test unit and unit test good job complete. All burners working and oven igniting.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/11/2019
WASHER MAYTAG MVWB765FC3 "Arrived on site for customer complaint of noise issue, found F7e9 error code in diagnostic mode, called techline, they want us to replace clutch, and gearcase. Ordering parts. ; ordrng 1 W10817398 (clutch)"
Near Salado, TX 76571
Arthur B.
Job Details: 09/11/2019
COOKTOP KITCHENAID KCES956HBL00 Arrived onsite for customer complaint of cooktop DOA after power outage. Called WPL Techline Sterling SR#7725832447
Near Bastrop, TX 78602
Cliff
Job Details: 09/11/2019
WASHER MAYTAG MVWX655DW1 Arrived on site to diagnose a washing machine that is not starting. Tested unit and found failed lid lock assembly. Replaced lid lock assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78701
Wesley
Job Details: 09/11/2019
DRYER WHIRLPOOL WED97HEXW0 Arrived on site and found unit operating with wheel squeal. Unit is now operating as designed.
Near Austin, TX 78738
Brandon
Job Details: 09/11/2019
WASHER MAYTAG MVWB865GC0 "Arrived on site for customer complaint of water dripping into tub when not in use, found faulty water valve/housing. I replaced housing, unit tested good."
Near Austin, TX 78701
Wesley
Job Details: 09/11/2019
DRYER WHIRLPOOL WED97HEXW0 Arrived on site and found unit operating with wheel squeal.Unit is now operating as designed.
Near Georgetown, TX 78628
Thomas L.
Job Details: 09/11/2019
DRYER WHIRLPOOL WED9200SQ0 Arrived on site to hook up vent for customer. Move dryer forward and resecure vent hose to dryer. Clean inside dryer for customer. Venting and dryer are both clean.
Near Driftwood, TX 78619
Brandon
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Arrived on site for customer complaint of unit not dispensing ice, found ice bin needs replacing, ordering ice bin to ship to customer. ; ordrng 1 CNOTE (SHIP TO CUSTOMER ) and 1 STCW11097357"
Near Leander, TX 78641
Lou
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "arrived on site to inspect refrigerator valve. Upon further inspection, the customer advised that the unit ice maker had a sheet of ice under it after the builder installed the unit. I tested temps in the FC=10 degrees and the RC=35 degrees on a setting of 33. I advised the customer that 33 degrees is too low and items will start freezing in the fresh foods section. I set the temps back to factory settings 0/38. I removed the ice bin and find a sheet of ice at the ack of the ice maker housing. Also found a block of ice in the fill tube chute. Removed all ice and installed the ice maker back into the housing and tested. The ice maker operated as designed with no leaks. I advised the customer of my findings. No water leaks observed during service, job completed."
Near Austin, TX 78757
Luis
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for no cool. Removed compressor cover found dye leaking from discharge tube weld joint entering compressor. Repaired weld joint,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good no traces in evaporator compartment unit cooling down correctly"
Near Driftwood, TX 78619
Brandon
Job Details: 09/11/2019
REFRIGERATOR LG LFX25976ST "Arrived on site for customer complaint of erif code and unit making noise and not making ice, found ice fan motor failed and defrost sensor needed. Need to do some parts research for ice fan motor. ; ordrng 1 6615JB2005N (DEFROST SENSOR) and 1 CNOTE (PART RESEARCH ICE FAN MOTOR)"
Near Manor, TX 78653
Joseph C.
Job Details: 09/11/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for “door won’t stay where you open it” complaint. Per my previous diagnosis, removed and replaced friction pads. Unit checks good. No leaks detected, at time of service."
Near Manor, TX 78653
Joseph C.
Job Details: 09/11/2019
DRYER WHIRLPOOL WED5000DW2 Arrived on site for “no power” complaint. Inspected unit and found door switch broken. Removed and replaced door switch. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near Austin, TX 78702
Leonardo
Job Details: 09/11/2019
MICROWAVE WHIRLPOOL WOC97EC0HZ01 Arrived on site to test unit for blank display. Reset unit test unit and unit test good unit working as designed after reset. Job complete.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 09/11/2019
WASHER MAYTAG MVWX655DW1 "Arrived onsite to install new control and drain pump to top load washer from my prior visit’s diagnosis. Removed and replaced both parts,reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service."
Near Pflugerville, TX 78660
Wesley
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Ordering control and panel per failure to replace. On previous visits. Unit unplugged. ; ordrng 1 W11174836 (CONTROL) and 1 W11214887 (CONTROL)
Near Pflugerville, TX 78660
Wesley
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM12 Arrived on site and found fill spout frozen for icemaker preventing production. Thawed. Unit is now operating as designed.
Near Georgetown, TX 78626
Thomas L.
Job Details: 09/11/2019
REFRIGERATOR LG LFXS30726S/02 Arrived on site for A no cool condition. Unit was unplugged when we arrived. Plug unit in and unit started up. However the compressor was only pulling 4/10 of an amp and it should’ve been twice that. Customer will let unit run and I will call her back this evening. No water is hooked up to this unit.
Near Austin, TX 78702
Leonardo
Job Details: 09/11/2019
RANGE WHIRLPOOL WEG515S0FS2 Arrived on site to install screws. Installed all screws test unit and unit test good job complete.
Near Meadowlakes, TX 78654
Jonathan S
Job Details: 09/11/2019
REFRIGERATOR GE GYE22HSKHSS Arrived on site for refrigerator evaporator fan making intermittently noises. Customer stated that when failure occurs the noise will only last 30 seconds or so and does not reoccur often. Inspected unit and door seal. Found minor frost buildup in FC and FC door sealing at time of service. Checked services bulletins for that model that would create failure. Performed diagnostics mode and checked fault history and found none. Spoke with customer on humidity and possible causing to frost up on fan. Shown customer what to check if noise does occur. All tested good at time of service. No water leaks present.
Near Lakeway, TX 78734
Andy
Job Details: 09/11/2019
RANGE KITCHENAID KSIB900ESS2 "Arrived on site new range not working properly/Same issue as previously unit. Tested voltage at outlet and found 247 volts between L1 and L2, found 221 volts at L1 to ground and 22 volts from L2 to ground. Called tech line and spoke with Rick (SR# 7725833751) Made aware of issue and what was found. Was instructed that it is a voltage issue and to have customer have electrician come out and fix voltage at house. Did as instructed. No repairs are to be done at this time."
Near Kyle, TX 78640
Kevin
Job Details: 09/11/2019
RANGE AMANA ACR4303MFB3 "Arrived on site and inspected range and found drawer slide rail is off on the right hand side and causing door to droop, Reattached slide rail and Drawer will now operate normally. Job complete"
Near Round Rock, TX 78665
Paul
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for the refrigerator with the right button not responding and not able to reset the water filter status. I found the right button on the UI non-responsive. I replaced the UI and tested the unit. The unit is working as designed. Call complete.
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site no cool condition and Noisey operations. Found the noise was due to ice build up on the evaporator as the defrost cycle was not working. No cool condition was because it could not circulate air due to the excessive ice build up. Removed fan assembly and defrosted evaporator. Water connections are dry.
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/11/2019
WASHER WHIRLPOOL MVWB850WR0 Arrived on site for unit that will not drain. Found that the drain pump impeller would turn but not push water. Also the pressure switch in the control board is not recognizing the tub water level is low enough to turn the pump off. The unit will need both a control board and a drain pump
Near Austin, TX 78729
Tyler B.
Job Details: 09/11/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for unit not washing. Found pump not pumping. Replaced pump and motor and tested good. No leaks on site
Near Jonestown, TX 78645
James
Job Details: 09/11/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site and installed new deli drawer and control. Tested operation and found unit working properly. Job complete
Near Round Rock, TX 78681
Andy
Job Details: 09/11/2019
WASHER WHIRLPOOL WTW5000DW2 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and found unit is still not operating properly. Unit has failed control as will as still making noise. Ordering parts no water leaks present at time of service.; ordrng 1 W10528947 (HUB) and 1 W10721967 (CAM) and 1 W11116590 (CONTROL ) and 1 W11239857 (BELT)
Near Elgin, TX 78621
Cliff
Job Details: 09/11/2019
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to diagnose a washing machine that is not filling properly. Tested unit and found pressure tube clogged. Cleared pressure tube and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78728
Paul
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRT348FMES00 Arrived onsite for the refrigerator leaking water out of the icemaker when it’s filling. The customer had the icemaker turned off when I arrived. I could see signs where the unit had leaked at the rear of the icemaker. I removed the icemaker and checked the fill tube and funnel. Both were in good shape and there was no ice. I ran the icemaker thru a harvest and found no water leaks. I suspect the funnel had ice in it and it finally evaporated because the frozen water trail looked like it was coming from the rear of the funnel and had been running down the rear wall. The unit is working as designed. Call complete.
Near Austin, TX 78754
Joseph C.
Job Details: 09/11/2019
WASHER WHIRLPOOL MVWB835DW3 "Arrived on site for “not completing was” complaint. Inspected unit and found cold water valve to be faulty. Removed and replaced valve assembly. Calibrated and tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Austin, TX 78746
Tyler B.
Job Details: 09/11/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "arrived on site for unit not cooling. Found evap built up over 7” unit will need 2 day defrost with towels, please place on cancel list ; ordrng 1 CNOTE (CANCEL LIST ) and 1 CNOTE (OFFICE COLLECT ) and 1 WPW10485096 (stop-pan)"
Near Austin, TX 78731
Andy
Job Details: 09/11/2019
REFRIGERATOR KITCHENAID KFCS22EVMS7 "Arrived on site for refrigerator not making ice and water filter needs to be changed. Customer stated they have already changed filter and ice maker is still not working. Tested and inspected unit and found ice maker is cycling but not calling for water.Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78744
Robert
Job Details: 09/11/2019
DRYER WHIRLPOOL MGDC215EW2 Arrived on job for complaints of dryer not drying. Ran diagnostics everything tested good. Found no issues at this time.
Near Leander, TX 78645
James
Job Details: 09/11/2019
MICROWAVE WHIRLPOOL WMH31017AS5 "Arrived on site and inspected unit for shorts. I found power cord ran into ducting due to the outlet being inside the ducting. Unplugged unit and inspected components. I found every component inside the high voltage compartment coated in grease indicating improper venting. Unit will need new mag, capacitor, diode, transformer, line filter and blower capacitor to repair. Instructed customer that the vent would need to be routed away from electrical outlet or the outlet moved. Job complete"
Near Hutto, TX 78634
Cliff
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Arrived on site to diagnose a refrigerator that’s making unusual noise. Found no mechanical failures at this time but advised homeowner on operating noises due to energy efficient designs. No further repairs are needed and no leaks were found at time of service.
Near Woodway, TX 76712
Al
Job Details: 09/11/2019
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived to inspect dishwasher with no power.Place the unit in diagnostic test mode and unit tested as designed.Customer arrived and I ran diagnostics again and unit still tested as designed.Customer advised the unit is linked to a GFCI outlet located nearby.He will find another plug that is non GFCI to see if the problem continues and seek an electrician to change the power source out.Unit responded to all commands on this date.Problem is electrical, not mechanical.All water lines were dry at the end of service.Job complete"
Near Georgetown, TX 78626
Thomas L.
Job Details: 09/11/2019
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived on site to repair unit for door that won’t stay shut. The actual complaint is the door won’t stay in a fixed open position. Found that the left door friction sleeve had fallen off the hinge. Reinstalled and tested. All water connections are dry.
Near Austin, TX 78723
Leonardo
Job Details: 09/11/2019
OVEN HOTPOINT RGB524PV4AD Arrived on site to test unit for pilot not working. Found bad pilot and bad oven thermostat valve. Will need to order new valve; ordrng 1 WB20K0002 (THERMOSTAT VALVE )
Near Kyle, TX 78640
Robert
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRT311FZDT00 Arrived on job for complaints of not cooling. During testing found that the the bi metal was cycling the defrost heater off too soon causing the ice build up. Replaced bi metal and tested good. Frost pattern looked fine as well. Complete.
Near Elgin, TX 78621
Cliff
Job Details: 09/11/2019
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found defrost failure in RC due to miscommunication between controls and sensors. Main control, Orion control, and RC evaporator cover will need to be replaced to complete repairs.
Near Leander, TX 78645
James
Job Details: 09/11/2019
WASHER MAYTAG MHW5500FW1 Arrived on site and installed new rotor and stator. Leveled unit and ran diagnostics. Unit tests good. Job complete
Near Buda, TX 78610
Robert
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on job for complaints of icemaker not working. Found that the ice tray was compromised inspected water inlet and tube and found no issues. Replaced ice tray and tested good no leaks detected. If problem continues recommend replacement of intolerance valve and fill tube. Complete.
Near Leander, TX 78641
Lou
Job Details: 09/11/2019
OVEN WHIRLPOOL WOS51EC0AS02 "arrived on site to inspect oven no operation. Upon further inspection, the customer advised that they used the self clean mode and at the end of the cycle, they opened the door to allow the unit to cool off faster and the display went blank. I pulled the unit from the wall and tested the fuse and found it open. I removed and replaced the fuse and tested the unit. It operated as designed. I recommended that the customer not open the door to allow it to cool faster due to the heat rising to the control and fuse area and causing the fuse to go bad. Job completed."
Near Troy, TX 76579
Al
Job Details: 09/11/2019
RANGE KITCHENAID KFGD500ESS04 Arrived to inspect front left burner not lighting.Confirmed the complaint and repositioned the burned and unit began operating properly.Job complete
Near Canyon Lake, TX 78132
Kevin
Job Details: 09/11/2019
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site and found microwave control panel is not operating intermittently, replaced control panel, control board, and display board. Also found outlet is loose in the wall and recommended that builder inspect it. No further repair is required at this time, job complete"
Near Marion, TX 78124
Kevin
Job Details: 09/11/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site and found error code 7 –1, Control has Disconnected power to heating element. Ran a diagnostic cycle resetting control and heating element is now operating properly. Recommended to customer that hot water be ran at the kitchen sink until it reaches temperature before starting the cycle. No water leaks from connections at time of service, job complete."
Near Austin, TX 78759
Luis
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site to install parts prev tech ordered. Installed new power supply,ui control,deli control and left side switch for deli drawer. Powered unit on ran diagnostics all test passed"
Near Cedar Park, TX 78613
Lou
Job Details: 09/11/2019
DISHWASHER KITCHENAID KDTM354DSS1 "arrived on site to inspect dishwasher molding. Upon further inspection, i found a rusty colored sludge at the bottom of the door under the seal, on both tracks, both racks, under the manifold at the back of the tub on the back panel, on the dispenser, pretty much all over the unit. Also, I found that the dispenser door gasket is bad and the upper rack spray arm ad the lower spray arms have debris in the ports that I was unable to clean out. I contacted Techline and spoke to Dustin and advised of my findings. Dustin advised to clean the unit two times per week for the first 2 months using Affresh and one time per month afterwards. Also advised the leave the door cracked open after each wash cycle to allow airflow inside the tub to assist in drying. I advised them customer of techlines advice No water leaks observed during service.; ordrng 1 W10884490 (arm-spray) and 1 W11032769 (dispenser) and 1 WPW10448645 (arm-spray)"
Near Austin, TX 78704
Wesley
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site and found unit operating as designed. Reduced vibration by padding condenser. All checks good. Also checked voltage and verified proper flow at the wall.
Near San Marcos, TX 78666
Kevin
Job Details: 09/11/2019
MICROWAVE WHIRLPOOL WMH31017HS0 "Arrived on site and found customer is experiencing electrical noise during operation. There is also no power to counter light, will need to bring back control board, control panel, and all high voltage parts. Will also need to reinstall mounting nut on the right hand side.; ordrng 2 W10596040 (nut)s and 1 W10892389 (cntrl-elec) and 1 W11175576 (CONTROL PANEL )"
Near Austin, TX 78731
Andy
Job Details: 09/11/2019
WASHER MAYTAG MVWP575GW0 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 09/11/2019
DRYER WHIRLPOOL WGD5600SQ0 "arrived on site to inspect dryer gas odor. Upon further inspection, customer advised the gas company was recently here to inspect gas leaks. Did not find any leaks in the gas lines, but advised their gas sniffer detected odor coming from the back of the unit. I removed the front panel and drum and using liquid gas detector, I checked all gas line connections for possible leaks and none were found. I checked the gas line coming from the wall and the actual gas line and found nothing. I tested the unit and it operated as designed with no unusual gas odors. I checked the vent tube going up to the roof and found that the tube was completely clogged. I advised the customer of my findings and advised that due to the vent being clogged the airflow has nowhere to go in turn, with the airflow remaining inside the unit, the flame will shut off and the residual gas will collect in the jet box. I recommended that the customer have the vent tube to the roof cleaned profe
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 09/11/2019
ICE MACHINE KITCHENAID KUIX335HPS00 "Arrived on site for ice machine not producing ice. Performed diagnostics mode and tested operation. Found no water getting to reservoir. Removed water filter and found operating. Found bad water filter. Tested all other operations. All tested good, no water leaks present. Spoke with customer on user care guide."
Near Manor, TX 78653
Joseph C.
Job Details: 09/11/2019
RANGE WHIRLPOOL WFE515S0ES1 "Arrived on site for “door not closing/came apart” complaint. Inspected unit and found door apart and in oven. Top trim broken. Installed new hinges, receptacles and top trim. Reinstalled door. Unit is performing as designed."
Near Austin, TX 78703
Wesley
Job Details: 09/11/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site and found ff Evap frozen. Thawed ice and replaced fan scroll. All else checks good. Unit is now operating as designed.
Near Round Rock, TX 78665
Dona
Job Details: 09/11/2019
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site for inner glass pack broke, replaced inner glass pack. All operations check good"
Near Pflugerville, TX 78660
Paul
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRT519SZDM02 Arrived onsite for the refrigerator with a water leak. I found the icemaker fill valve with a defective o’ring. I replaced the fill valve. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78704
Wesley
Job Details: 09/11/2019
DRYER WHIRLPOOL WED6620HC0 Arrived on site and am orderingncontrol for continued timer issue. Heat is good and airflow is good. ; ordrng 1 W11350214 (CONTROL)
Near Killeen, TX 76549
Arthur B.
Job Details: 09/11/2019
WINE COOLER WHIRLPOOL KUWL204ESB00 Arrived onsite for customer complaint of wine cooler not cooling. Testing unit and found unit will not come on with control board. Found unit will need new main control board assembly.All water connections were dry at time of service.; ordrng 1 W10808108 (cntrl-elec)
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 09/11/2019
OVEN WHIRLPOOL WOD77EC0HS01 "Arrived on site for double oven, bottom oven comes on when lighting strikes. Customer stated that her glass electric cooktop does the same with burners when storms occur. Performed diagnostics mode and checked error codes. Found F6-E0 UI lost communication. Cleared error codes. Called Whirlpool tech support and spoke Sterling. Checked circuit breaker and found unit on a 30 amp dedicated circuit. Sterling stated that F6-E0 is common error and will occur on startup. No repairs recommended at this time. Spoke with Lashonda at Whirlpool safety team .
Near Round Rock, TX 78665
Paul
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived onsite for the refrigerator with a no cool condition in both compartments. I found the compressor humming badly and super hot. I found oil dripping from the lock ring at the evaporator. The compressor needs to be replaced and possibly the evaporator. Ordering c-notes, parts research, WPW10143759 DRIER-UV, & TJ90SF8404 ACCESS FITTING.; ordrng 1 C-NOTES (ORDERING SS TECH, 2 HOUR JOB, SS TECH NEEDS TO HAVE LOCK RINGS AND TOOL. OFFICE NEEDS TO SCHEDULE THE RETURN VISIT.) and 1 PARTSRESEARCH (THE MODEL WITH THE ENGINEERING DIGIT 03 DOES NOT COME UP IN SERVICE MATTERS OR MARCONE. NEED TO GET COMPRESSOR AND EVAPORATOR.) and 1 TJ90SF8404 (ACCESS FITTING) and 1 WPW10143759 (DRIER-UV)"
Near Hutto, TX 78634
Cliff
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to diagnose a refrigerator that is making abnormal noise. Found air diffuser struggling. Replaced air diffuser and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Waco, TX 76712
Al
Job Details: 09/11/2019
WASHER WHIRLPOOL MVWB835DW4 Arrived to inspect washer issues.Ran diagnostics test mode and unit never filled or spun.Removed and replaced the valve and latch.Reassembled and unit tested as designed.Customer satisfied All water lines were dry at the end of service.Job complete
Near Austin, TX 78744
Robert
Job Details: 09/11/2019
DRYER MAYTAG MEDC215EW1 Arrived on job for complaints of timer not advancing. During testing found that the timer was not working properly causing the issue. Replaced timer with new one and dryer tested good. Complete.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for door replacement due to defective mold. Replaced door and tested good. When removing drip tray, plastic end broke off, customer stated we could leave on door step; ordrng 1 W11192301 (tray-drip)"
Near New Braunfels, TX 78130
Kevin
Job Details: 09/11/2019
MICROWAVE WHIRLPOOL WMH32519FB "Arrived on site and found control panel is intermittently not working, replace control panel, control board, and display board and function has returned to microwave. No further repair is required at this time, job complete"
Near Spicewood, TX 78669
Brandon
Job Details: 09/11/2019
MICROWAVE JENN-AIR JMW3430WB02 "Arrived on site for customer complaint of unit not responding, I flipped breaker to reset unit, tested good.
Near Lago Vista, TX 78645
James
Job Details: 09/11/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site and installed new outer door. Unit not installed so no testing could be performed. Job complete
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 Arrived on site for unit that was not cooling properly in the freezer section. Found that the fresh food section Was at 38° in the freezer section was at 18°. Found that the freezer evaporator is only partially frosting. Found evidence of leak at fresh Food evaporator. Will order and replace evaporators and compressor. Will need authorization for cost of repair.; ordrng 1 3HOURSEALEDSYSTEMREPAIR and 1 8201675 (compressor) and 1 COSTAPPROVAL and 1 SF8404 (ACCESS VALVE) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
Near Leander, TX 78641
Lou
Job Details: 09/11/2019
WASHER WHIRLPOOL WTW4900BW1 "arrived on site to inspect washer noises. Upon further , inspection, the customer provided a video of the noise but it was difficult to tell what the noise was. I placed the unit in diagnostics showing no error codes. The unit operated as designed. I tested the spin/agitate manually and still no noise. When I tilted the unit back I found shavings from the belt on the pulley shield. Removed the shield, belt, motor and cam pulley. I advised the customer of my findings and advised that the belt had stretched out causing it to slip on the motor and cam pulleys. I removed the cam to inspect and found no gearcase oil leaking. I cleaned the motor and cam pulleys and using a belt from my van stock (WPW10006384) I replaced the belt ad tested. Unit operated as designed with no unusual noisesNo water leaks observed during service, job completed.; ordrng 1 WPW10006384 (drive belt)"
Near Elgin, TX 78621
Cliff
Job Details: 09/11/2019
WASHER WHIRLPOOL WTW5000DW1 Arrived on site to diagnose a washing machine with a stuck latch assembly. Found latch assembly stuck in the lock position not allowing lid to close. Reset lock to unlock position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Spicewood, TX 78669
Luis
Job Details: 09/11/2019
FREEZER WHIRLPOOL WZF34X18DW02 "Arrived on site for cooling issue. Customer defrosted unit, powered unit on,frost forming on evaporator diagnosed unit not defrosting. Installed a new control and defrost thermistor.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/11/2019
WASHER MAYTAG MVWC360AW0
Near West Lake Hills, TX 78746
Tyler B.
Job Details: 09/11/2019
REFRIGERATOR KITCHENAID KBFN402ESS02 "Arrived on site for hinge replacement and arm shUt off and filter, replaced shut off arm and filter. And tested good, replaced both bushings, brackets and extensions. And tested good."
Near Pflugerville, TX 78660
Dona
Job Details: 09/11/2019
OVEN WHIRLPOOL WOD51EC0AS04 "Arrived on site for unit taking a long time to preheat, found upper oven and lower oven needed calibrated, after calibration upper oven at 354 and lower oven 356 showed customer how to calibrate.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 09/11/2019
VENTHOOD WHIRLPOOL UXT4236ADS2 Arrived onsite for venthood fan not staying on. Found motor armatures faulty. Removed and replaced motor and fan switch. Reassembled and tested. Unit now works as designed. No other issues found.
Near Austin, TX 78717
Lou
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "arrived on site to inspect refrigerator water dispenser leaking. Upon further inspection, I tested the water dispenser and after stopping the dispense, the water continued to stream out. I turned the water down at the wall outlet and nothing changed. I removed the waterbox cover and found a small amount of water droplets on the cover. I found that the dispenser tube from the hinge to the valve is leaking inside the cabinet. I advised the customer of my findings and cleaned the water residue off. I am ordering the dispenser water tube and CNOTE-LSO PER CUSTOMER REQUEST; ordrng 1 CNOTE (LSO) and 1 WPW10341329 (water valve assy) and 1 WPW10674102 (tube-water)"
Near Pflugerville, TX 78660
Paul
Job Details: 09/11/2019
WASHER MAYTAG MVWX700XW2 Arrived onsite for the washer to replace the previous diagnosed parts. I replaced the gear case and the wash plate. I tested the unit and found the cold water valve housing cracked and also leaking water. I replaced the valve housing and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Round Rock, TX 78681
Dona
Job Details: 09/11/2019
DRYER WHIRLPOOL WED87HEDW0 "Arrived on site for no heat, verified heating element and thermal cutoff tested good, verified household power was good, 124v on L1 and 123 volts on L2 243 volts across L1 and L2. Found control not sending voltage to element, black wire on dryer side to term block is melting unit would need new harness and control. Customer has decided to purchase new dryer to match washer. Left unit unplugged. Delinted dryer while troubleshooting.
Near Spicewood, TX 78669
Luis
Job Details: 09/11/2019
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Arrived on site for dispenser ice chute issues. Ice door not fully opening or closing and making loud grinding noise. Motor has already been replaced,replaced main control, power supply and NIAGRA control. Same issue. Called tech support tried another ice door motor same issue per tech support need to replace freezer door. ; ordrng 1 W10800816 (DOOR FREEZER)"
Near San Marcos, TX 78666
Robert
Job Details: 09/11/2019
WASHER WHIRLPOOL WFW3090JW0 Arrived on job for complaints of washer keeps starting over. Ran diagnostics and found no error codes called tech line they Stated to replace the UI control and for the customer to take a video of the issue. Ordered UI Control. Sr 7725828693. ; ordrng 1 CNOTE (2 MAN) and 1 W11367297 (UI CONTROL)
Near Georgetown, TX 78628
Thomas L.
Job Details: 09/11/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 Removed and replaced Orion control which is this power source of the ice box fan motor. Fan motor still runs at slow speed. Contacted the manufacture for assistance again for this issue. He requested icebox temperature which was 36. We tested icebox thermistor which was 8.9 K ohms which he informed me is within specs. He informed me that the user interface is the failure into order and replace it.SteveSR# 7725637112; ordrng 1 TOMMYONLY and 1 W11099702 (panel-ui)
Near Cedar Park, TX 78613
Lou
Job Details: 09/11/2019
MICROWAVE WHIRLPOOL WML75011HZ2 "arrived on site to inspect microwave venthood light and fan not working. Upon further inspection, I found the venthood light and fan not operating. Tested the unit and it operated as designed, just no venthood light or fan. I removed and replaced the main control and tested and the unit operated as designed. Job completed."
Near San Marcos, TX 78666
Robert
Job Details: 09/11/2019
DRYER WHIRLPOOL WED5620HW0 Arrived on job to install parts that were ordered. Installed harness and terminal kit. Dryer tested good. Complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/11/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for customer complaint of fresh food section not cooling found restriction in RC evaporator, ordering sealed system parts for repair. ; ordrng 1 CNOTE (SS TECH) and 1 CNOTE (2HR JOB) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 Tj90sf8404 and 1 W10248589 (evaporator) and 1 W10630535 (evaporator) and 1 W10709322 (valve) and 1 W10756020 (compressor) and 1 WPW10143759 (dryer)"
Near Austin, TX 78736
Luis
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRB329DMBM00 Arrived on site for door issues found fresh food door handle warped at one end not sitting flushed on fresh food door. Small dent on freezer door. Ordering new handle; ordrng 1 W10827047 (HANDLE)
Near Harker Heights, TX 76548
Arthur B.
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for customer complaint of SxS refrigerator leaking water after dispensing water. Removed unit cover and tested valves. Solenoid opens/closes as designed. Removed water filter and found issues remains. All water connections were dry at time of service.; ordrng 1 WPW10366790 (reservoir) and 1 WPW10394053 (housing)
Near Dripping Springs, TX 78620
Luis
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived on site for no cool removed evaporator cover found no frost formation on evaporator,compressor running. Ordering evaporator and compressor. Job will need 2HRS for repairs; ordrng 1 2HRJOB (2HR JOB) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10836706 (EVAPORATOR ) and 1 WPW10507886 (COMPRESSOR)"