Service History 832

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Copperas Cove, Texas 76522

Tyler

Job Details: 10/28/2022

Arrived on site for refrigerator not cooling or making ice. Upon arrival confirm complaint and found cause of failure was a defrost issue. After further testing I found that the FC thermostat had fallen out of place not allowing for proper reading temps. I replaced FC thermistor and informed customer to allow unit 24 hours to stabilize temps and an additional 24 hours to fill the bucket back up with ice. Call complete

We serviced a

WHIRLPOOL DRYER

Model WED6620HC

Near Lampasas, Texas 76550

Tyler

Job Details: 10/28/2022

Arrived on site prior make me a screeching noise. Upon arrival confirmed issue and found no errors in diagnostics. Found cause of noise was roller supports and idler bearing. Made repair with(4392067). Sound gone and unit functioning as designed. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, Texas 78717

Kimo

Job Details: 10/28/2022

Arrived onsite for dishwasher that is filling with water when not in use. Upon arrival cx informed me that she hadnt used the DW in about a month but noticed that the unit had standing water in the tub. I check the drain hose and found no issues there and the height loop was good. I then ran an diagnostics cycle and found that the unit operated as designed no leaks no drain back when the unit drained. I replaced the water inlet valves due to suspicions that it may be weeping. I tested unit again and found unit operating as designed no leaks. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Cedar Park, Texas 78613

Kimo

Job Details: 10/28/2022

Arrived onsite to install previously diagnosed part. Upon arrival I installed new drain pump and tested unit and found unit operating as designed no leaks. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Cedar Park, Texas 78613

Kimo

Job Details: 10/28/2022

Arrived on site for refrigerator that is not producing ice. Upon arrival I ran diagnostics mode and tested the icemaker harvest found that it was harvesting I also ran the icemaker water filter just found that it was filling with water and then ran the ice tray thermistor and found that it passed. I checked the freezer door gasket and found that it was sealing up properly then contacted tech line and told them of my findings I also mentioned to techline that the freezer was packed with food and was advised that if the food was packed in such a way to disrupt airflow in the freezer that could cause slow or no ice production. I relayed this information to the customer. Job complete Drew sr#7734418245.

We serviced a

WHIRLPOOL DRYER

Model MED6200KW0

Near Georgetown, Texas 78633

Lou

Job Details: 10/28/2022

"Arrived on site to install previously diagnosed and ordered parts. Due to the power cord harness and unit harness shorting out at the terminal block, I removed and replaced the terminal block (WP3397659 ) re-wired the L1 and neutral (terminal kit-279318) and installed the power cord provided by the customer. Re-checked the wiring/harness and tested. Unit is operating as designed. No lint observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Del Valle, Texas 78617

Joe Z

Job Details: 10/28/2022

"Arrived onsite to install previously ordered parts. Replaced drip pan W11457241, evaporator fan W11087438, and used shims. Test unit and unit is operating as designed..Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Del Valle, Texas 78617

Joe Z

Job Details: 10/28/2022

"Arrived onsite to install previously ordered parts. Replaced adjusters W10712395, 1 stopper WPW10508950, arm WPW10327455, and retainer WP3400918. Unit now operates as designed. No leaks present at this time. Job complete"

We serviced a

JENN-AIR OVEN

Model JJW2830IL01

Near Georgetown, Texas 78633

Lou

Job Details: 10/28/2022

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the UI control panel and programmed the unit. Tested the components in diagnostics and unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL DRYER

Model GEW9250PL0

Near Austin, Texas 78732

Vincent

Job Details: 10/28/2022

"Arrived on site to install the board rebuild. After install unit was still not operating, tested the winding in the motor and they showed good. Found that the belt switch wire was not connected on the correct spot on the motor. Connected the motor correctly and tested. Unit is now operating as designed. Job completed."

We serviced a

WHIRLPOOL DRYER

Model WED6620HW2

Near Lakeway, Texas 78734

Vincent

Job Details: 10/28/2022

Arrived on site to install new console per techline. Inspected unit and work area. Gained access to console and replaced. Unit is now operating as designed. Job completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Driftwood, Texas 78619

Leonardo

Job Details: 10/28/2022

Arrived on site to test unit for door falling. Test unit and found brown pads. Replaced pads and bushings test unit and unit test good job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Kyle, Texas 78640

Kevin

Job Details: 10/28/2022

"Arrived on site and found customer hears squealing intermittently. Several loads of laundry were done yesterday without any excess noise. Inspected gearcase assembly and didnt find any issues, took pictures. Ran all functions in diagnostic cycle and didnt find any excessive noise. Discussed correct loading and detergent usage, job complete."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS1

Near Kyle, Texas 78640

Kevin

Job Details: 10/28/2022

"Arrived on site and inspected range and did not find any issues, range is heating properly on bake cycle and Broil. All elements are working properly, sent a short video of bake cycle to KB/service management, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS0

Near Niederwald, Texas 78640

Kevin

Job Details: 10/28/2022

"Arrived on site and inspected range and did not find any issues, no wires are loose or burnt or damaged. Customer is a Spanish speaker but used Google translate to say they saw sparking from the right hand infinite switch. Replaced all infinite switches and reported customers experience to safety team, job complete7734904728"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS

Near Dripping Springs, Texas 78620

Leonardo

Job Details: 10/28/2022

Arrived on site to resolve console. Replaced console test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Kyle, Texas 78640

Kevin

Job Details: 10/28/2022

"Arrived on site and replaced rail diagnosed by previous technician, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Lampasas, Texas 76550

Tyler

Job Details: 10/28/2022

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and customer stated that unit had Mitos perfectly for about one to two days after previous repair before failure. Upon further inspection I found that closet failure was due to inlet valve not letting in enough water leading to icemaker getting jammed up with small pieces of ice around the rotating harvest teeth. Replaced icemaker and involved and reassembled and tested unit and found no signs of leaking and icemaker fully functioning as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Lampasas, Texas 76550

Tyler

Job Details: 10/28/2022

Arrived on site for washer running normal Eco operation cycle without coin activation. Upon arrival confirm complaint and found that unit would only turn on and put on the normal cycle but would not run unless coins are inserted on any other cycle. Also found that unit could not go to diagnostics after seven failed attempts back to back. Then replace main control after finding no further wiring issues and verifying polarity and power from outlet. After installing new control was able to confirm that unit is now fully functioning as designed and only operates when coins are inserted on all cycles. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Morgan's Point Resort, Texas 76513

David Z

Job Details: 10/28/2022

Arrived on site to diagnose dishwasher that is not washing dishes. Ran unit and found wash motor is just barely humming and not moving any water. Replaced sump and motor and retested. Verified unit working as designed with no water leaks. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near New Braunfels, Texas 78130

Kevin

Job Details: 10/28/2022

"Arrived on site and replaced control/timer diagnosed by previous technician, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Canyon Lake, Texas 78130

Kevin

Job Details: 10/28/2022

"Arrived on site for oven gets too hot, home is new and there is no one living here yet. Replaced temperature sensor and insured make cycle is working properly after replacement, job complete"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near New Braunfels, Texas 78132

Kevin

Job Details: 10/28/2022

"Arrived on site disassembled oven and replaced TOD diagnosed by previous technician. After replacement confirmed both ovens are working properly by starting bake cycles, job complete"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near New Braunfels, Texas 78130

Kevin

Job Details: 10/28/2022

"Arrived on site and set washer into a manual spin cycle and found it is operating normally and does not have any excessive noise. Customer says It has more wobble when it is spinning than before gearcase was replaced. Attempted to remove wash plate To inspect hub and bolt would not loosen. Inspected gear case and did not see any issues. Sent videos to KB/service management, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS

Near Austin, Texas 78744

Scott

Job Details: 10/28/2022

Arrived on site for left burner taking a lot of time to ignite . Replaced burner head and all checked normal. No gas leaks detected at time of service. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, Texas 78744

Scott

Job Details: 10/28/2022

"Arrived on site ,replaced control and harness. Ran diagnostics all checked normal. No error codes . Also ran normal wash . No issues . No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Hutto, Texas 78634

Cliff

Job Details: 10/28/2022

Arrived on site to diagnose a refrigerator that is not cooling. Found refrigerant leak at compressor and repaired leaking fitting. Vaccumed and charged unit according to r600 procedures. Tested unit and all is working properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hutto, Texas 78634

Cliff

Job Details: 10/28/2022

Arrived on site to diagnose a washer that is not responding to user input. Found no failures to unit in diagnostics and reset controls as well as calibrating unit. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near Waco, Texas 76710

Jonathan M

Job Details: 10/28/2022

Arrived on site for a dryer that is not starting. Inspected unit and work area. The customer advised that they were noticing water getting inside of their user interface and that recently it has stopped illuminating. They advised that they can still turn the dryer on but it just does not show them time or the cycle selections they are choosing. Did confirm the customers complaint and explain to the customer that this is caused by air flow restriction. I asked the customer if they are noticing it taking a long time to dry clothes and they advised they are. Ran a vet test kit on the unit and found the unit showing for airflow for all dryers. Advise the customer that they will need to have event company come out to clean out their ducts. I went ahead and replace the user interface due to the non-display. Tested the unit and the unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Waco, Texas 76710

Jonathan M

Job Details: 10/28/2022

Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advised that it seems to be making a screeching sound when this happens. Checked underneath the unit and found the cam bolt missing and the cam partially stripped. Went ahead and replaced the cam/splutch assembly and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Woodway, Texas 76712

Jonathan M

Job Details: 10/28/2022

Arrived on site for a washing machine that will not start cycles. Inspected unit and work area. The customer advised that the unit will do the sensing portion of the cycle and then will quit within a minute. Tested the unit and confirmed the customers complaint. Checked Internet the unit and found the slider was broken. Replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Waco, Texas 76712

Jonathan M

Job Details: 10/28/2022

Arrived on site for a refrigerator that is making a buzzing sound. Inspected unit and work area. The customer advised the unit makes the sound when the unit is filling. Tested the unit and jumped the icemaker. Found the unit working and operating as designed and the buzzing sound being the valve when it opened. I did advise the customer that this is normal operation. The unit is working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Hewitt, Texas 76643

Jonathan M

Job Details: 10/28/2022

"Arrived on site for a washing machine that is making sounds during the spin cycle. Inspected unit and work area. The customer advised that when the unit goes into a spin, it does not sound right. Ran into a spin and heard the cam stripping. Looked underneath the unit and found the shifter had broken and was able to move the arm from side to side. Replace the actuator and cam and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Hewitt, Texas 76643

Jonathan M

Job Details: 10/28/2022

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Did confirm the customers model and serial numbers were within the range of the service pointer. Replaced the heater and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS03

Near Buda, Texas 78610

Scott

Job Details: 10/28/2022

Arrived on site for dead oven . Checked breakers . Found thermal fuse had popped . Replaced fuse . Ran preheat . All checked normal. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Leander, Texas 78641

Kimo

Job Details: 10/28/2022

Arrived onsite to install previously diagnosed parts upon arrival I installed the freezer and found no frost buildup I inspected the door gasket and found no damage or malformations I Performed the light beam test and found No light was escaping from freezer section 7 meaning door is sealing up properly. I advised customerTo always open and close the freezer door from the middle after inspecting the rails to make sure that they were not damaged or sagging. Unit is operating as designed job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC4

Near Austin, Texas 78748

Scott

Job Details: 10/28/2022

Arrived on site replaced UI . Ran diagnostics and key pad tests . All checked normal. No water leaks detected at time of service. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Georgetown, Texas 78626

Maurice R

Job Details: 10/28/2022

Arrived onsite for previously diagnosed parts. No gas leaks detected during service. Unit is operating as designed.

We serviced a

KITCHENAID OVEN

Model KODE500ESS01

Near Georgetown, Texas 78628

Maurice R

Job Details: 10/28/2022

Arrived onsite for a oven to be reinstalled after electrical was fixed. Reinstalled and tested unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM6

Near Andice, Texas 78628

Maurice R

Job Details: 10/28/2022

Arrived onsite for dishwasher with no power. On inspection found the dishwasher was partially plugged in under sink. Plugged the unit in and ran diagnostics mode. The unit is working as designed. No water leaks detected during service.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Round Rock, Texas 78681

Paul

Job Details: 10/28/2022

Arrived onsite for a microwave that the hood light stays on. I found the hood lamp relay stuck closed on the main control. I replaced the control and tested the microwave. All is working as designed. The CX mentioned the unit is loose and shakes. I explained and showed the CX that the wall bracket was never mounted on the right side and it is causing the unit to move and loosen the top bolts. The CX stated he would call Home Depot to get them to come back out and correct the install. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ0

Near Maxwell, Texas 78656

Andrey

Job Details: 10/28/2022

"Arrived on site to test unit for not regulating burner, tested unit found left front infinite switch not regulating temps, replaced switch, tested unit unit now functioning as designed, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Killeen, Texas 76542

David Z

Job Details: 10/28/2022

"Arrived on site to follow up on washer that had stopped spinning. Replaced washplate and bolt, gearcase, rotor, stator. Tested unit are verified there is no further noise or problems present. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Killeen, Texas 76549

David Z

Job Details: 10/28/2022

"Arrived on site to diagnose dishwasher that was not cleaning or drying dishes well. Checked unit in diagnostic mode. Found no error codes present. Customer had just finished a cycle on arrival. Found heat present. Ran unit and confirmed spray arms are moving and working as designed. Found no rinse aid was being used, causing a poor dry. Advised customer on proper usage, could not find any issues present. This is a plastic tub unit, with no rinse aid present, which can cause poor wash and drying quality. Unit working as designed at this time. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Austin, Texas 78731

David S

Job Details: 10/28/2022

"Arrived on site for builtin fridge not producing ice. I inspected the unit and work area. I found the water turned off. I also found the cabinet width is not built with in specifications. The width is 42 and 1/8 inches, it should be between 41 1/2 to 41 3/4 inches, because of the width difference the builtin fridge can not be centered properly and leave gapping on the side. A carpenter will need to come out and correct the cabinet width to properly vent the unit. Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Canyon Lake, Texas 78130

Kevin

Job Details: 10/28/2022

"Arrived on site and inspected microwave and found sparking in the interior, middle rack is too close to the sidewall and causing sparking. Removed middle rack and recommended it not be used, job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near New Braunfels, Texas 78132

Kevin

Job Details: 10/28/2022

"Arrived on site and found flames are too high and need adjustment on cooktop, after correctly showed customer how to make further adjustment if they need to, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Leander, Texas 78641

Kimo

Job Details: 10/28/2022

"Arrived onsite for dishwasher that is leaking and has broken rack wheels, heater and seal. Upon arrival I replaced all above mentioned parts. And tested unit and found unit operating as designed no leaks. Job complete.

We serviced a

KENMORE DISHWASHER

Model 665.12783K310

Near Austin, Texas 78727

David S

Job Details: 10/28/2022

Arrived on site to install previous diagnose. I gained access to the diverter and sump and replaced both. I tested the unit and found it working properly no leaks detected.

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Austin, Texas 78750

Vincent

Job Details: 10/28/2022

"Arrived on site for washer, inspected unit and work area. CX complaint unit making noises. Entered diagnostics and found error F2E1, ran a diagnostics cycle and found no sounds that werent normal. Tilted unit backwards and found a bit of oil on the stator plate. Advice CX of it and recommended to replace clutch, slide and gearcase.

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW07

Near Austin, Texas 78757

Luis

Job Details: 10/28/2022

"Arrived on site. Called tech support with on going issues,gave readings from temp logger per tech support all parts that have been replaced should of corrected issuE

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Manor, Texas 78653

Matthew

Job Details: 10/28/2022

"Arrived onsite for dryer not starting a cycle. Upon arrival inspected unit. Customer stated she replaced the motor but it did not correct the issue. Disassembled unit and found the heating element is shorted, energizing as soon as unit is plugged in. Also found thermal fuse failure. Job complete"

We serviced a

SAMSUNG DRYER

Model DV4586300EG/A3

Near Lockhart, Texas 78616

Andrey

Job Details: 10/28/2022

"Arrived on site to test unit for running constantly and no heat, tested unit found unit is powered off but when closing door the unit automatically starts running and does not shut off, called SW to diagnose further, found relay on control is stuck and would not disengage, unit need new control to fix issue, control is not eligible for rebuild,

We serviced a

KITCHENAID OVEN

Model KEBS109BBL00

Near Round Rock, Texas 78664

Cliff

Job Details: 10/28/2022

Arrived on site to diagnose an oven that is not baking properly. Checked temps at 350 and found unit 10 to 15 too low. Adjusted calibration offset to compensate. All is working properly at this time.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Hutto, Texas 78634

Cliff

Job Details: 10/28/2022

Arrived on site to replace previously ordered parts for microwave. Replaced cavity t-stat and wiring. Tested unit and found all is functioning properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5GVEXVDP02

Near Granger, Texas 76530

Maurice R

Job Details: 10/28/2022

Arrived onsite for fridge freezer not holding temperature. On inspection there was a little ice buildup on the evaporator. The CX that she turn the unit down for a day or so she could turn the unit slowly and it would freeze for a few days. Called talked with Susie and they informed me that on this unit the temp switch goes out and has the symptoms that the CX was talking about. I replaced the temp switch and the control board. The unit was working and starting to cool down when I left. The unit is working as designed and there was no water leaks detected during service.

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW0

Near Round Rock, Texas 78681

Paul

Job Details: 10/28/2022

"Arrived onsite for a washer that is draining but not spinning the clothes out. I checked stored error codes and found an F7E6, F7E5, & F0E2. I ran the auto diagnostics cycle and found the shift actuator motor failing due to stripped gears in the motor. I replaced the shift actuator and tested the machine again in diagnostics. The unit completed the cycle and worked as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF992FIFM00

Near Cedar Park, Texas 78613

Paul

Job Details: 10/28/2022

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the left door closure and bushing parts. The doors are working as designed. Ms stated the unit had warmed up a little again but when I arrived Mr stated it did warm up some but he had noticed the left door had cracked open so he defrosted it again and tested it and said it pretty much had maintained temp. All is working as designed at this time.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Pflugerville, Texas 78660

Cliff

Job Details: 10/28/2022

Arrived on site to replace previously ordered parts for washer. Replaced control and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

SAMSUNG DRYER

Model DV42H5200EP/A3

Near Pflugerville, Texas 78660

Cliff

Job Details: 10/28/2022

Arrived on site to diagnose a dryer that is not heating. Found failed heating element and replaced heater assembly. Tested unit and found all is functioning properly at this time.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AES

Near Lockhart, Texas 78644

Andrey

Job Details: 10/28/2022

"Arrived on site to test unit for not cooling tested unit for failed start device, replaced start device,powered unit back on compressor started and evaporator started to develop a frost pattern, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model MHWE300VF00

Near Austin, Texas 78759

Wesley

Job Details: 10/28/2022

Arrived onsite for failed timing lever on door hinge. Replaced the hinge and tested. Unit is now operating as designed. Advised the customer on repair. All checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QVS03

Near West Lake Hills, Texas 78746

Luis

Job Details: 10/28/2022

Arrived on site for no ice tested optics in diagnostics failed removed icemaker found paint chipping from mold replaced optics and icemaker power cycled unit icemaker ran through a cycle and filled.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHB2866PF3

Near Waco, Texas 76705

Jonathan M

Job Details: 10/28/2022

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Found the freezer reading it at 36?F and the refrigerator at 53?F. Checked both of operators and found no evidence of a defrost issue. Went to take a nap draw off the compressor and found that the unit is hardwired to an inverter. Found the compressor hot to touch But attempting to cool. Found the condenser coil is completely cleaned. The customer advised that he had clean them after the unit stopped cooling initially but the unit has continued to climb in temperature. I advised the customer that the issue with the unit is with his sealed system and refrigerant. I checked the condenser and could not see any evidence of any leaks at the condenser. Advise customer of the issue is most likely with a leak at the freezer evaporator due to this only having one evaporator. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48FTS04

Near Austin, Texas 78746

Luis

Job Details: 10/28/2022

"Arrived on site for unit not freezing. Removed evaporator cover found ice ball on inlet to evaporator found dye on heat exchanger line,found burn marks on inverter. Replaced the compressor,inverter,drier,heat exchanger and evaporator,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. used 1 W10629033 (Inverter) from stock"

We serviced a

JENN-AIR COOKTOP

Model UNKNOWN

Near Austin, Texas 78746

Wesley

Job Details: 10/28/2022

Arrived onsite and verified hot plate diagnosis. Replaced center hot plate. Tested unit and found unit is operating better after repair. Recommended to customer that a induction compatible pan equal or greater than the surface size of the hot plate be used for proper heat function.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Austin, Texas 78717

Kimo

Job Details: 10/28/2022

Arrived onsite for a dishwasher with f931 code and the middle spray arm not moving. Upon arrival I ran diagnostics and found that the code was stored and upon further inspection I found that the Sump&motor was leaking I also checked the spray arms and found the middle one had some debris in it which can cause it not to rotate I cleared it I installed new Sump&motor and tested unit and found unit operating as designed. job complete

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Leander, Texas 78641

Kimo

Job Details: 10/28/2022

Arrived onsite for an rand that is having cooling fan issues. Upon inspection I found that there was new oem cooling fan in the unit but the cod for the cooling fan would still pop

We serviced a

WHIRLPOOL DRYER

Model LER4634PQ0

Near Austin, Texas 78725

Joe Z

Job Details: 10/28/2022

"Arrived onsite for DRYER IS NOT TURNING ON. Upon arrival inspected unit. Test polarity and is correct. Found fractured door switch. Need to replace door switch. Replaced door switch. Test unit unit is operating as designed. Job complete.

We serviced a

WHIRLPOOL ICE MACHINE

Model GI15NDXZS1

Near Austin, Texas 78726

Vincent

Job Details: 10/28/2022

"Arrived on site for icemachine, inspected unit and work area. Complaint was leaking water from reservoir. Unit was unplugged idk for what reason, unit is in a office and the person in charge of it was not available. I plugged unit back in and tested and found it leaking from the cleaning drain plug because it was lose. Unit was not filling with water found the recirculating pump bad. I sniped the 3 sensor wires to bypass and test, unit stared to fill correctly. Once it would go trough the cleaning cycle and drain it would go into the external drain pump and icemachine would lose power and restart. Unit will need a new drain pump and recirculating pump.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Austin, Texas 78732

Vincent

Job Details: 10/28/2022

"Arrived on site for dryer not drying, inspected unit and work area. CX complaint was dryer not drying. Inspected unit and had no 240VAC only had 120VAC. Found the plug and outlet not making a good contact. Spread the teeth on the plug and was able to make it work. Unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF510PAYS6

Near Austin, Texas 78737

Leonardo

Job Details: 10/28/2022

Arrived on site to test unit for heating element broken. Replaced element . test unit and unit test good job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near Austin, Texas 78738

Leonardo

Job Details: 10/28/2022

Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters and clip. Test unit and unit test good. Customer also complained about console not responding here and there test unit and found water on console. Will need new console and gasket if needed. Job complete at this time.

We serviced a

GE DISHWASHER

Model GDT655SSJ5SS

Near Salado, Texas 76571

David Z

Job Details: 10/28/2022

"Arrived on site to diagnose dishwasher that was not draining. Pump makes noise but does not move any water. Removed pump and advised there was a piece of a dish stuck in the pump. Recommended that we replace drain pump to resolve. Replaced drain pump and retested unit. Verified all working as designed. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near New Braunfels, Texas 78132

Kevin

Job Details: 10/28/2022

"Arrived on site and inspected refrigerator and found new ice production. Ran test 120 and icemaker cycle properly. Ran test 96 and then97 and icemaker attempted to fill but waterline is frozen. ///ed customer for new waterline /// only///23/// Parts are covered by concession, job complete, ///285.77 ///# 333A94"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Georgetown, Texas 78633

Lou

Job Details: 10/28/2022

"Arrived on site to inspect refrigerator not dispensing water properly. Upon further inspection, the customer advised that the water filter indicator on the UI control was not working. I explained how the indicators function; at approximately 4 months the order light will come on and at approximately 6 months the replace filter light will come on. I tested the water dispenser and found water is dispensing, but at a very slow rate. I removed the filter and installed my filter bypass and retested and the unit is operating properly. I ///ed the customer ///23/// for service /// (minus the ////// previously paid), ///96.20 for the filter head and ///55.00 for the filter for a total including /// of ///271.92 (///423.46 with service fee). Customer paid in full with CC (///271.92 ///# V4CPYM). I removed and replaced the filter head and filter and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG REFRIGERATOR

Model MFX2571XEM2

Near Buda, Texas 78610

Scott

Job Details: 10/28/2022

"Arrived on site for not dispensing water, found smart valve had failed . Replaced valve . Unit is now dispensing water . Part 18///, /// 148.30. Collected 366.20 ///O JTM934. No water leaks detected at time of service Job complete."

We serviced a

WHIRLPOOL OVEN

Model KODT107ESS04

Near West Lake Hills, Texas 78746

Wesley

Job Details: 10/28/2022

"Arrived onsite for upper broil element shorted. Also found l2 had no voltage at the main harness. So after ///ing and repairing the upper broil element, determined /// would be needed before further diagnostics could be made. Charged ///117 for the broil element and ///225.25 for the service and ///. Advised that after power is restored if there are apparent ongoing issues the control may be needed. ///370.49 ///# 334NV9 288010"

We serviced a

SAMSUNG WASHER

Model WF42H5200AP/A2

Near Austin, Texas 78702

Wesley

Job Details: 10/28/2022

Arrived onsite for torn bellow. Found bellow will need to be replaced. ///ed ///168.72 for the part and ///288 service and ///. Uninstalled Butcher Block counter and disassembled top and front of unit to gain access to the bellow. Replaced bellow and fitted water connections. Reassembled and installed block counter. Tested unit for leaks and operation. Found unit now operating as designed. All checks good. Charged ///494.40 after /// ///# 4WRW4H 288070

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET2AHTXMQ01

Near Georgetown, Texas 78628

Lou

Job Details: 10/28/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the ice maker tray being cracked and leaking water, I removed and replaced the ice maker and tested. Unit is operating as designed. Customer paid the remaining balance of ///173.82 with check #7574 (///173.82 CK Auth# 4EFR99). No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Leander, Texas 78641

Paul

Job Details: 10/28/2022

Arrived onsite for a refrigerator that is still warning up to much in the FC causing water droplets to turn into ice cycles on the ceiling of the FC liner and frost to build up on all the product. I found a light frost layer on the top of product and ice cycles still on the ceiling. The CX stated it wasnt going into the real low subzero temps after the control kit was installed but it was still warming up at times only in the FC. I replaced the side door UI per our last conversation and charged the CX for the part only. I explained that the frost and ice should start disappearing if the issue is resolved. The CX stated he would call with the results in two weeks. Call complete. ///202.68 ///# 3H4V4L

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW3

Near Leander, Texas 78641

Paul

Job Details: 10/28/2022

Arrived onsite for a washer that still leaks water periodically. I ran diagnostics and found the fill valve spraying water out the top. I ///ed the CX parts ///148.83 /// only ///65.76 total ///214.59 to replace the valve housing. I replaced the housing and tested the washer. All is working as designed. There were no water leaks present at the time of service. Call complete. //////232.29 ///# R3C434

We serviced a

WHIRLPOOL WASHER

Model WTW8500BW0

Near Georgetown, Texas 78628

Paul

Job Details: 10/28/2022

"Arrived onsite for a washer giving an SD error and the basket will not spin. I found the basket not engaging. I was not able to remove the rotor bolt. I could get it to move but it would lock up. The basket would not budge on the shaft and it was badly rusted. I explained to the customer that the rotor, outer tub and the basket would need to be replaced. Due to the cost of the repair and the age of the machine the customer is going to /// a new washer. Call complete. ////// ///# FP434X"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404EBS1

Near Austin, Texas 78732

Vincent

Job Details: 10/28/2022

"Arrived on site for dishwasher not working, inspected unit and work area. Entered diagnostics and found error codes F9E4 F8E1 F7E1 F6E1. Was motor was stuck, will need to replace the sump and motor. ///ed CX ///277.03 parts ///22/// ///////, CX agreed to repairs. Replace motor and tested unit is now operating as designed. No leaks where observed during service. Job completed. ///625.90 ///# YJ4439"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2612TF2

Near Round Rock, Texas 78681

Paul

Job Details: 10/28/2022

Arrived onsite for a refrigerator with the icemaker not working and a tab broke off. I found the icemaker with a piece broken off the rake causing it to jamb. I ///ed the CX parts ///174.51 /// ///195.25 total ///369.76 + /// to replace the icemaker. I replaced the icemaker and it went into a fill. The unit is working as designed. There were no water leaks present at the time of service. Call complete. ///400.27 ///# 4X3U34

We serviced a

KENMORE WASHER

Model 110.244223

Near Georgetown, Texas 78628

Lou

Job Details: 10/28/2022

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised the unit is leaking water and detergent onto the floor at the front the unit. I removed the cabinet from the unit and tested in a spin cycle and found the drain pump seals are bad and causing it to leak water. I ///ed the customer ///20/// for service//// fees and ///65.00 for the pump for a total including /// of ///293.09. Customer agreed to the repair and paid in full with CC (///293.09 ///# 3W934T). I removed and replaced the drain pump and retested and unit is operating as designed. No water leaks observed at the end of service, job completed."

We serviced a

LG RANGE

Model LTG4715ST/00

Near Georgetown, Texas 78628

Lou

Job Details: 10/28/2022

"Arrived on site to inspect range oven control knob damaged. Upon further inspection, I found the knob selector support broken and could not make a good selection when using the oven. Customer advised that she was ///ed ///8 for the selector part. I ///ed the customer ///231.33 (///213.70+///) for service/////part. Customer paid in full with CC (///231.33 ///# VVN34K). I removed and replaced the selector and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

MAYTAG WASHER

Model WTW8500DC5

Near Georgetown, Texas 78633

Maurice R

Job Details: 10/28/2022

Arrived onsite for for washer lid broke. On inspection the lid was cracked where the left hinges connects to the lid. Replaced the lid in ran the unit in diagnostics mode. The unit is working as designed. No water leaks detected during service. ///456.27 ///# 3C4H4T /// ///174.75 parts ///246.75 plus /// (///456.27)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Austin, Texas 78731

David S

Job Details: 10/28/2022

"Arrived on site for whirlpool washing machine making a screeching noise during use. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a diagnostics cycle and found the unit making the noise during spin speed changes, but goes away once the unit reaches speed. I inspected the gearcase and found no signs of an oil leak. I found signs of the belt slipping on the cam pulley and the belt being really loose. I swapped in a new belt and cam. I calibrated the unit and retested the spin. I found it is now working as designed with no more abnormal noise. I ///ed parts 104 service and /// ///174.75. Customer paid in full with /// autho 3WYWMF total ///301.75"

We serviced a

WHIRLPOOLA DISHWASHER

Model WDT970SAKZ

Near Pflugerville, Texas 78660

Maurice R

Job Details: 10/25/2022

Arrived onsite for a F9E1 error. On inspection did not find the error code I put the unit in diagnostics mode in the unit did not error out. Checked the drain hose for obstruction and not installed correctly. Unit is working as designed. The CX said that it only happen once and never happened again. No water leaks detected during service.

We serviced a

WHIRLPOOL MICROWAVE

Model WMC30516HZ0

Near Hutto, Texas 78634

Maurice R

Job Details: 10/25/2022

Arrived onsite for MV damage. On inspection the trim kit has a dent on the right side top. ; ordrng 1 Research (Trim kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Whitney, Texas 76692

Jonathan M

Job Details: 10/25/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Did confirm the new compressor would run. Had to swap out the acetylene bottle on my torches to weld and found the new bottle wouldnt open. Spoke to management and was advised that the issue with my tank could not be resolved out in the field.

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ1

Near Hutto, Texas 78634

Maurice R

Job Details: 10/25/2022

Arrived onsite for display stuck key error F2E1. On inspection found the display with error F2E1 and the display was unresponsive to the touch. Turn breaker off for 5 mins. When power was turn back on it was asking to set the time. Tried to set time and the F2E1 error came back. Ordering the control board W11564644. Sr 7734901175; ordrng 1 W11564644 (Control board) and 1 W11527906 (Key overlay)

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near Kyle, Texas 78640

Leonardo

Job Details: 10/25/2022

Arrived on site to test unit for cooktop hot light staying on. Test unit and found left front burner shorted out. Part was ordered but not yet received. Will need to return with burner office to reschedule ; O-emld tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near Del Valle, Texas 78617

Matthew

Job Details: 10/25/2022

"Arrived onsite for dishwasher with long drain error code. Customer is experiencing intermittent cycle disruption and unit giving error code F9E1. Upon arrival inspected unit. Put into diagnostics and found f9e1 and FA/E2 error codes. Called tech line due to known failure. Spoke to tech and provided SR7734901886. Recommended replacing water inlet assembly , drain pump and OWI. Office to reschedule. Tech must also insure drain hose elbow is properly positioned on reinstallation. ordrng 1 W11535094 (Inlet assembly) and 1 W11410464 (OWI sensor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Leander, Texas 78641

Gerry C

Job Details: 10/25/2022

"Arrived to inspect lid issue WTW5010LW0 I found the lid would not lock within service test mode and closer inspection revealed the latch assembly W11513248 had failed internally. No leaks observed during service, drain safety strap installed.; ordrng 1 W11513248 (Lid Lock Assy)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Del Valle, Texas 78617

Matthew

Job Details: 10/25/2022

"Arrived onsite for washer not spinning clothes out completely. Upon arrival inspected unit. Put unit in diagnostics and found stored error code for off balance load. Ran test And found that during the spin cycle the basket doesnt turn, the washplate does. The hub is stripped and needs replacement. Also found suspension rods weak, leading to off balance load. Ordering hub, suspension rods, washplate. Also bringing gearcase. Unit also has special project for control replacement. Bringing control to replace. Office to reschedule ; ordrng 1 W10752283 (Washplate) and 1 W10528947 (Hub) and 1 W11130362 (Suspension) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam)"

We serviced a

WHIRLPOOL DRYER

Model MED6200KW0

Near Georgetown, Texas 78633

Lou

Job Details: 10/25/2022

"Arrived on site to inspect dryer not turning on. Upon further inspection, I checked the breaker and it was on. I checked to see if the interior light would come on when opening the door and it failed. I removed the control panel and tested voltage at the control and got zero volts. I removed the terminal block cover and found the L1 had shorted out with the neutral on the main harness (photo). I was going to repair the harness, but found the terminal block was melted and could not be reused. I tested the fuse, cutoff, thermostat and element and all are good. I am ordering the terminal block and terminal kit and scheduled return service for /22. Unit left unplugged for safety. ; ordrng 1 279318 (Terminal) and 1 WP3397659 (Terminal block)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Del Valle, Texas 78617

Matthew

Job Details: 10/25/2022

"Arrived onsite for dishwasher rack falling down. Upon arrival inspected unit. Found adjusters on rack failed and needed replacement. Customer also stated rack does not stay in rail. Found stopper failed. Also found third level spray arm failed. Will need to order and replace upper spray arm and retainer, adjuster kit and rail stopper. Bringing manifold. Office to reschedule ; ordrng 1 WPW10340745 (Tube) and 1 WPW10327455 (Third level arm) and 1 WP3400918 (Retainer) and 2 WPW10508950 (Stopper)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS04

Near Austin, Texas 78731

Luis

Job Details: 10/25/2022

"Arrived on site. Compressor making odd noise,removed evaporator cover weak frost pattern diagnosed a insufficient compressor ordering a new compressor. Job will need 2hrs; ordrng 1 W11557671 (Compressor) and 1 Wpw10143759 (Drier uv) and 1 W11506635 (Access valve) and 1 R600kit (R600 kit) and 1 2hrs (2 hrs)"