Service History 831

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC2

Near Austin, Texas 78759

Matthew

Job Details: 08/26/2022

Arrived onsite to replace previously diagnosed parts. Replaced failed strike . Tested unit and unit is functioning properly. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near New Braunfels, Texas 78130

Andrew

Job Details: 08/26/2022

Arrived on site to inspect unit for door damage. Verified damage and replaced outer door. Unable to test unit as not installed yet. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, Texas 78717

David S

Job Details: 08/26/2022

"Arrived on site to install previous diagnosed parts. I gained access the the vent wax motor, control, owi, and heating element. I replaced all with new. I found the owi had some calcium build up on it causing it not to calibrate properly. I spoke to the customer about using lemi shine and running a clean cycle once a month with it. I ran a diagnostic cycle and found it working as designed job complete. Now water leaks detected."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC3

Near Austin, Texas 78747

Justin

Job Details: 08/26/2022

Arrived on site for a washer that wouldnt unlock. On arrival the customer stated the real issue was whenever they try to use the unit the UI will flash Loc and they cannot do anything. I found the customer had accidentally locked the console. I unlocked it and walked the customer through how to do this per the user care guide. I found the unit as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Killeen, Texas 76542

David Z

Job Details: 08/26/2022

"Arrived on site to diagnose washer that won't run anything except for quick wash. Found error codes pertaining to long fill. Ran valves and found hot valve is not running at all, just humming and letting no water in. Replaced hot valve. Tested unit and verified proper operation, and starting proper cycles. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Leander, Texas 78641

Kimo

Job Details: 08/26/2022

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new evap fan harness and control box. Found unit operating as designed. I advised customer to lev unit off to defrost the reset of the evaporator. Job complete.

We serviced a

KITCHENAID COOKTOP

Model KICU569XBL00

Near Austin, Texas 78746

Scott

Job Details: 08/26/2022

"Arrived on site for dead cook top . Unit is getting voltage . Found thermal fuse blown . Replaced fuse and control popped again . Ordering both controls. Parts covered ; ordrng 3 W10396548 (Burners)s and 1 W10396779 (Burners)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Belton, Texas 76513

David Z

Job Details: 08/26/2022

"Arrived on site to diagnose washer that was not starting cycles and just humming. Tested unit and found it stuck in a drain loop and won't stop running. Held down cancel to stop the drain loop. Tested and found unit is running now, but water is just running out the drain pump. Need to order new drain pump to resolve. Return visit set for 9/2. ; ordrng 1 W11399437 (Drain Pump)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Andice, Texas 78628

Lou

Job Details: 08/26/2022

"Arrived on site to inspect dryer taking too long to dry. Upon further inspection, I opened the door and pressed the door switch closed and tested. I found the element illuminating at the back left corner vent. I found lint on the floor behind the unit. Using my vent tester kit, I tested airflow to the unit and found the first two tests failed (photos). Also found the unit was not sitting on any leveling feet. Using parts from my van stock (W11025920) I installed four feet and leveled the unit. I made recommendations to the customer in getting the vents checked/cleaned. No mechanical repairs needed at this time. No lint observed within the unit, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Austin, Texas 78756

Luis

Job Details: 08/26/2022

"Arrived on site. Diagnosed a defective frame,replaced frame assembly."

We serviced a

WHIRLPOOL DISHWASHER

Model KUDE70FVPA2

Near Austin, Texas 78746

Scott

Job Details: 08/26/2022

"Arrived on site , replaced sump and motor . Ran diagnostics all checked normal.

We serviced a

WHIRLPOOL MICROWAVE

Model KEMS309BSS00

Near Spicewood, Texas 78669

Leonardo

Job Details: 08/26/2022

Arrived on site to test unit for error code. Test unit and found unit giving open close door error and MW appliance manager and unit not heating. Test unit and found bad high voltage and bad control board and bad switch harness.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near San Marcos, Texas 78666

Andrew

Job Details: 08/26/2022

Arrived on site to test unit for ice drawer not opening. Found frost accumulation on rails. Upon further inspection found a couple loads of ice on base of FC preventing door from closing properly. Removed ice and frost. Applied grease to rails and advised customer to open and close door directly from center to a solid door and rails from tweaking. No leaks detected. Unit working as designed. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Austin, Texas 78724

Joe Z

Job Details: 08/26/2022

Arrived onsite for One of burner is not working. Upon arrival test unit and the front right burner intermittently does not turn on. Am getting plenty of spark. Found ignitor tip is longer than all the other burners ignitor tips causing too small of a spark with burner cap. Need to order ignitor for right front. Office to reschedule ; ordrng 1 W11453920 (Surface ignitor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Georgetown, Texas 78633

Paul

Job Details: 08/26/2022

"JM: Arrived onsite to inspect loose dishwasher gasket. I found that the gasket had been slightly pulled away from its insert and needed to be reseated. I checked for holes and tears and reseated the gasket. Tested unit, operational test good. No leaks observed during service. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTE304GPS0

Near Georgetown, Texas 78628

Lou

Job Details: 08/26/2022

"Arrived on site to inspect dishwasher noises. Upon further inspection, the customer advised that when the unit starts to dispense water into the tub they can hear a thumping noise. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed with no unusual noises. I tested the unit in a normal made and it continued to operate as designed. I could not get the unit to duplicate the issue. I found a water hammer arrested on the valve under the sink. I explained to the customer that the issue will require a plumber to come out and check it. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Hutto, Texas 78634

Cliff

Job Details: 08/26/2022

Arrived on site to perform maintenance on dryer. Homeowner had unit cleaned and service a few month ago and no maintenance was needed at this time. Advised customer on findings and timing for service to prevent unnecessary costs.

We serviced a

KENMORE DISHWASHER

Model 587.152497

Near Harker Heights, Texas 76548

David Z

Job Details: 08/26/2022

"Arrived on site to diagnose dishwasher that is leaking. Customer advised me unit was filling even when it's off, indicating a weeping valve. Unit will fill even with water in it. Ordering valve to resolve. Found unit is also very slow to drain, leaving some standing water. Bringing back valve, drain and motor to resolve. Office to schedule when parts arrive. ; ordrng 1 154637401 (Inlet valve)"

We serviced a

WHIRLPOOL OVEN

Model WEE750H0HZ1

Near Austin, Texas 78748

Justin

Job Details: 08/26/2022

"Arrived on site for a range that was not heating properly. Upon arrival the customer stated the unit is consistently heating 40?F + lower than the set temp. They found every time they cook, food is now not cooking fully. I ohmd out the elements and sensor to find both good. I put the unit into diagnostics code and found several F6E0 error codes for UI miscommunication. I also found the UI LED screen bleeding through and when on one screen you can still see the last screen you were on. Also, the touch screen scrolling feature was not working half of the time I used it. I am ordering the console to replace and we will return to install it. Office to reschedule.; ordrng 1 W11335274 (Console)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KBS0

Near Kyle, Texas 78640

Andrey

Job Details: 08/26/2022

"Arrived on site to replace Heating Element - SP W11540964 - Special Project S17304, replaced heating element, tested unit, unit now functioning as designed, no leaks detected job complete"

Near Austin, Texas 78738

Justin

Job Details: 08/26/2022

Arrived on site to install a disposal. I installed the disposal and test it. The unit is working as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KSRL25FRST04

Near Lockhart, Texas 78644

Andrey

Job Details: 08/26/2022

"Arrived on site to test unit for knocking noise, customer stated that sometimes she would hear knocking for a few seconds coming from unit, customer does not use ice maker, unit has no ice buildup and is cooling good, could not replicate any noise, advised customer that if the noise returns take videos and send it in to office running as designed job complete"

We serviced a

UNKNOWN VENTHOOD

Model UXT5230BDS1

Near Austin, Texas 78730

David S

Job Details: 08/26/2022

"Arrived on site for vent hood making a rattling noise. I inspected the unit and work area. I found the fan guards holes stripped inside the assembly allowing them not be be tightened and causing them to vibrate. I called tech line and spoke to Adrian, sr# 7734453516. The product has been sent for review and whirlpool will reach out in 5 to 7 business days."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Lampasas, Texas 76550

Tyler

Job Details: 08/26/2022

Arrived on site for Led issue under SP W11460554B - Special Project S153AQ. Upon arrival confirmed issue and after further testing I found fc led failing. Replaced led and found unit functioning as designed with full led functionality. Call complete ; ordrng 1 Cnote (Used only 1 module. Returned the rest)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, Texas 78731

Scott

Job Details: 08/26/2022

Arrived on site for fridge tripping breaker . Customer had a electrician out and temporarily installed a non gfi breaker and unit didnt trip. Electrician returned gfi breaker for code . Fridge started tripping breaker again . Currently fridge is on an extension cord and not tripping breaker . Recommended putting in a non gfi break . Called tech line Sr 7734454626Job complete .

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, Texas 78754

Wesley

Job Details: 08/26/2022

Arrived onsite and replaced pads. Unit is now operating as designed. All checks good.

We serviced a

LG DRYER

Model DLE7200WE

Near Austin, Texas 78732

David S

Job Details: 08/26/2022

Arrived on site to clean the inside of the dryer. I opened the dryer up and revoked all lint and debris. I reassembled the unit and reattached it to the exterior vent.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Georgetown, Texas 78633

Paul

Job Details: 08/26/2022

"JM: Arrived onsite to inspect refrigerator not making ice. I found that the ice maker motor was defective and needs to be replaced. R/R ice maker and tested. Operational test good, no leaks observed during service. Call complete."

We serviced a

KITCHENAID OVEN

Model n/a

Near Round Rock, Texas 78681

Vincent

Job Details: 08/26/2022

"Arrived on site for range, inspected unit and work area. Tested unit and found the bake igniter not igniting. Tested the igniter and showed to be out of range. To fix the bake will have to replace the igniter. No leaks where observed during service. Job completed.; ordrng 1 WP7432P143-60 (Bake igniter)"

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ2

Near Austin, Texas 78702

Joe Z

Job Details: 08/26/2022

Arrived onsite for LEAKING WATER SMALL DRIP INTO TUB WHEN NOT IN USE - FABRIC SOFTNER WILL NOT COMPLETELY DISPENSE. Upon arrival inspected unit and found a steady drip of water from valve with no call for water also found fabric softener dispenser completely clogged. Need to replace valve and clean dispenser. Replaced valve. Cleaned dispenser. Unit now operas designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Austin, Texas 78753

Wesley

Job Details: 08/26/2022

Arrived onsite for poor cooling and found frost pattern and operating with evidence of sealed system failure. Ordering compressor and dye drier. Advised customer on needed repair. Office to reschedule. ; ordrng 1 W11092625 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Temple, Texas 76502

David Z

Job Details: 08/26/2022

Arrived on site to replace damaged part from factory. Examined and found hole in washplate. Ordered new washplate to resolve. Office to schedule when part is in hand and inspected for damage. ; ordrng 1 W11510461 (Washplate) and 1 Cnote (Inspect for damage prior to sending please)

We serviced a

WHIRLPOOL WASHER

Model WTW7040DW1

Near Georgetown, Texas 78628

Lou

Job Details: 08/26/2022

"Arrived on site to inspect washer leaking water. Upon further inspection, I checked the inlet hoses at the valve and found the cold water hose badly corroded and leaking at the connection. I removed the hose from the valve and found the hose gasket badly torn (photos); ordrng 1 TJ75SSFFB (5ft inlet hose)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Pflugerville, Texas 78660

Cliff

Job Details: 08/26/2022

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found ice accumulated in bucket preventing auger motor from running. Cleaned out bucket and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KUWR214KSB

Near Austin, Texas 78738

Justin

Job Details: 08/26/2022

Arrived on site for a wine cooler with a dented door. I found the dent on the top right side of the door. Upon further inspection of the new door I found dents on the top and bottom. I am ordering another door and the office will reschedule. Call complete.; ordrng 1 W11532919 (Door)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Red Rock, Texas 78662

Andrey

Job Details: 08/26/2022

"Arrived on site to replace Heating Element - SP W11540964 - Special Project S17304, replaced heater, tested unit, unit now functioning properly, no leaks detected job complete"

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DS02

Near Austin, Texas 78732

David S

Job Details: 08/26/2022

Arrived on site for the oven console showing f2e1 stuck key error constantly. I inspected the unit and work area. I reset the outside breaker for the unit and still found the error returning. I removed the console and unplugged and replayed everything back in. I found the error still returning. The left side of the console is not responsive but the right side is. The left side control has failed and the console needs to be replaced.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Hutto, Texas 78634

Cliff

Job Details: 08/26/2022

Arrived on site to diagnose a microwave with a light not turning off. Found relays in control shorted and replaced control. Tested unit and found all is functioning properly at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Round Rock, Texas 78681

Vincent

Job Details: 08/26/2022

"Arrived on site to install previously diagnosed parts, inspected unit and work area. Installed new sump and motor. Tested unit in a diagnostics cycle and was still intermittent powering the motor. ITested voltage coming out from control to the motor and it was good. Theres a break in the harness somewhere. Im ordering the harness and returning with the control and sump and motor. No leaks where observed during service. Office to reschedule to return on 09/02/22 AM ; ordrng 1 W10906426 (Control) and 1 W11227372 (Harness) and 1 W11025157 (Sump & motor)"

We serviced a

KITCHENAID OVEN

Model KEBC107KSS03

Near Georgetown, Texas 78633

Paul

Job Details: 08/26/2022

"JM: Arrived onsite to inspect oven w/ very dim UI, powering off, buzzing. I found that the Main control was getting power but not working properly. Main control needs to be replaced. The control need to be repaired. I am ordering the repair. I am taking the control with me to have it rebuilt. There are two screws left in the unit that go to the board; ordrng 1 8301915 (Control rebuild)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, Texas 78745

Kevin

Job Details: 08/26/2022

"Arrived on site and replaced heating element per service pointer W11540964, dishwasher is now operating properly, job complete"

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS1

Near Austin, Texas 78702

Wesley

Job Details: 08/26/2022

Arrived onsite and repaired unit by replacing the power cord. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM06

Near Lampasas, Texas 76550

Tyler

Job Details: 08/26/2022

Arrived on site for refrigerator. Upon arrival confirmed complaint customer had with doors. Found outter liner separating on door and causing gap in metal when shutting and leading to potential bodily injury. Will need office to reschedule once availability of doors is known.; ordrng 1 W10638684 (Rc door stainless) and 1 W10638683 (Fc door stainless)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Austin, Texas 78737

Leonardo

Job Details: 08/26/2022

Arrived on site to replace heating element due to special project. Replaced element test unit and unit test good job complete.

We serviced a

WHIRLPOOL DRYER

Model WED6620HW2

Near Austin, Texas 78751

Matthew

Job Details: 08/26/2022

Arrived onsite for dryer not turning on and giving 6/1 error codes. This is the second time this has occurred. Called tech line for assistance. Provided SR#7734448572. Ran voltage checks to insure proper voltage and dc voltage to UI. All checks good UI receiving constant 13vdc. Tech recommended replacing console as defective. Replaced console and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Austin, Texas 78737

Leonardo

Job Details: 08/26/2022

Arrived on site to test unit for unit not starting. Test unit and found unit not seeing latch door closed. Replaced latch test unit and unit still not working. Control board is not reading latch. Ordering new control board office to reschedule ; ordrng 1 W11462460 (Control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near New Braunfels, Texas 78130

Andrew

Job Details: 08/26/2022

"Arrived on site to test unit for no ice production. Found ice maker responding to diagnostics and valve opening. Found full tube was frozen over. Water pressure is correct at 60psi. Valve not showing any signs of weeping. Customer stated they recently had water pressure issue that were corrected. Removed obstruction, unit working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL DRYER

Model MEDX655DW1

Near Austin, Texas 78745

Kevin

Job Details: 08/26/2022

"Arrived outside and found PTS switch has fallen into control panel fa?ade. Removed fa?ade and switch did not break and will reset into place. If issue happens Switch may needto be replaced

We serviced a

KITCHENAID ICE MACHINE

Model KUIC18NNTS3

Near Austin, Texas 78738

Luis

Job Details: 08/26/2022

"Arrived on site for no ice. Removed cover found broken grid cutter wire,ran diagnostics all test passed good frost formation on evaporator plate. Replaced grid cutter assembly.

We serviced a

WHIRLPOOL DRYER

Model WGD6620HC3

Near Austin, Texas 78746

Scott

Job Details: 08/26/2022

Arrived on site for unit controls locking up . Found safety lock was on . Unlocked unit . Ran diagnostics and got no error codes . Ran diagnostics test all checked normal. Customer also wanted to me to test steam refresh . Tossed couple face cloths in and all checked normal. No gas leaks detected at time of service. No lint build up. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFCS22EVMS4

Near Austin, Texas 78737

Justin

Job Details: 08/26/2022

Arrived on site for a refrigerator leaking water from the bottom. I checked temps and found the FC at 9?F when set at 3?F and RC 42?F when set to 45?F. Upon further inspection I found a sheet of ice on the bottom of the FC. I gained access to the back of the unit and found the drain tube completely clogged. I cleared both and the unit was now as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Georgetown, Texas 78628

Lou

Job Details: 08/26/2022

"Arrived on site to inspect refrigerator temps. Upon further inspection, I found the RC section at approximately 54 degrees and the FC section still cooling properly. I found the deli control not operating and inspected the control and harness and found all five wires of the harness broken (photo). I found the RC evap drip pan badly warped and the evap motor harness will need to be replaced. Also found both RC doors badly sagging causing the gaskets to be gapped and allowing warm air inside the RC section. I advised the customer of the issues found and advised of the parts needed to complete repairs (deli harness, hv control, UI, RC evap motor harness, drip pan, etc) and had them read the disclaimer provided by management and recommended they purchase a new unit due to the repairs not being cost effective with the possibilities of future issues that cant be resolved. No water leaks observed during service, job completed."

We serviced a

JENN-AIR MICROWAVE

Model JMW3430IL03

Near Austin, Texas 78748

Scott

Job Details: 08/25/2022

Arrived on site for control powering up bye self . Ran Diagnostics got stuck keypad and meat prob error codes . Customer had already tried breaker rest couple times . Call to set return ; ordrng 1 W11449431 (Ui console) and 1 W11252826 (Meat probe jack)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Austin, Texas 78748

Scott

Job Details: 08/25/2022

"Arrived on site for microwave not heating . Interlocks are normal ,20a and cavity thermostat are good . Ordering control and mag. Call to set return. ; ordrng 1 W11541670 (Mag) and 1 W10422269 (Filter)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Austin, Texas 78750

Vincent

Job Details: 08/25/2022

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint LED modules out in FC. I replaced all 4 LEDs due to service pointer. I still need to replace RC LEDs to complete service pointer. Office to order parts and reschedule when they are available. Unit is operating as designed. No leaks observed during service.; ordrng 3 W11632139 (LED modules)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Austin, Texas 78750

Vincent

Job Details: 08/25/2022

"Arrived on site for refrigerator , inspected unit and work area. Tested temps RC47? FC 13?, I then tested unit in diagnostics and found everything working normal. There was frost build up at the evap cover. Inspected drain tube and was well insulated. Called thechline to show pictures of insulation and also to explain the problems. Spoke to Leon SR# 7734442394 said to order main control. Im also ordering the RC door because its kinda warp and the gasket is also not sealing properly. Explained to CX that the unit would have to be defrosted by the time we come back and I had her sign the defrost waiver. No leaks where observed during service. Office to contact CX when parts are available. ; ordrng 1 LW11037738 (RC DOOR) and 2 W11223753 (Emblem)s"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Leander, Texas 78641

Lou

Job Details: 08/25/2022

"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I was to install the vent cover at the bottom of the oven door. I found that the part ordered was incorrect as it is black and should be stainless. I am ordering the correct part and PARTS RESEARCH-VENT SCREWS and scheduled return service for 08/31/22. The black vent was left on the unit as there was no vent to begin with. It will be returned once this correct part is installed. ; ordrng 1 WPW10351279 (Vent SS) and 2 PARTSRESEARCH (VENT SCREWS)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Maxwell, Texas 78656

Andrey

Job Details: 08/25/2022

"Arrived on site to test unit for no cool, tested unit found no frost pattern on both evaporators, tested voltage to inverter box and found none sent from control, replaced control, now receiving voltage at inverter but no lights blinking in box and compressor not starting, need inverter box to diagnose unit further, ordering additional parts to ensure completion ; ordrng 1 W10830278 (Power supply board) and 1 W11087438 (RC evaporator fan) and 1 W11374554 (FC evaporator motor) and 1 W11087200 (Inverter box) and 1 W11387386 (Control UI)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Kyle, Texas 78640

Andrey

Job Details: 08/25/2022

"Arrived on site to test unit for no ice production, called tech line to diagnose unit further, ran test 31 and found ice box Average temp for the last 6 hours was at 28 and test 29 average temp was at 16, with those temps there would be no ice production, FC evaporator has no ice buildup, after inspecting compressor found that a sealed system has been preformed on this unit, tech line advised to check compressor with watt meter and pump unit with nitrogen to find leak, ordering watt/inverter kit, compressor, condenser, nitrogen, none UV dryer and access valves, SR#773440196, office to get authorization and reschedule ; ordrng 1 Watt/inverterkit (Watt/inverter kit) and 1 W11131873 (Orion board) and 1 W11592009 (Compressor) and 1 W11548259 (Condenser) and 1 Nitrogen (Nitrogen) and 1 W11506635 (Access valve) and 1 W10843121 (Non UV drier), states that autho needed"

We serviced a

WHIRLPOOL VENTHOOD

Model JXD7036YS6

Near Salado, Texas 76571

Tyler

Job Details: 08/25/2022

Arrived on site for down draft needing previously diagnosed motor/switch. Upon arrival reconfirmed issue and replaced both parts. Found downdraft able to ascend/descend as normal but exhaust blower stop functioning against. Called techline and spoke with Cliff sr#7734446212. Based on findings techline advised wiring diagram misprint and instructed Tg on how wiring should be connected within motor and replace part/s as needed. Office to reschedule once availability of parts is known.; ordrng 1 W11187731 (Motor) and 2 W11097349 (Switch)s and 1 W11088943 (Control switch) and 1 W10849492 (Blower)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, Texas 78745

Scott

Job Details: 08/25/2022

"Arrived on site for UI on fridge Ui just coming on and lighting up bye itself . Ran diagnostics couldnt duplicate noise issue . Ran IM harvest , and no frost build up. Have customer video noise . Ordering UI and cond and evap , dampener . To have on hand . No water leaks detected at time of service. Call to set return ; ordrng 1 W11204060 (Diffuser)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Georgetown, Texas 78633

David Z

Job Details: 08/25/2022

"Arrived on site to diagnose refrigerator not making ice. Examined unit and found only a couple cubes in the bin. Checked Temps and found FC not dropping below 8, RC at 36. Found the RC vent is blocked with items and can not circulate any air. Advised to clear all airflow channels and unblock the vent, then power cycle to drop Temps. Icemaker is showing an E5 error, so I'm ordering an icemaker to resolve. Customer is going to power cycle and give unit 24 hours to make ice. If it goes back to normal then they will cancel the appt and unit is just trying to overcool. Office will schedule when icemaker arrives. ; ordrng 1 W11483245 (Icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Killeen, Texas 76549

Tyler

Job Details: 08/25/2022

Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint. Found unit off. Restored power and found all hardware except compressor were running. Start device and cap functioned but compressor would run for 4 seconds and shut down continuously. Found no leaks in system (equalized psi in sd). Rescheduled customer for 09/01/22 to complete repairs with new compressor.; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM

Near Dripping Springs, Texas 78620

Kevin

Job Details: 08/25/2022

"Arrived on site and inspected refrigerator and found no ice production. Removed icemaker and found fill tube and funnel are frozen. Customer experienced water spraying out the top of the refrigerator where the fill tube enters insulation, Customer prefers to have fill tube replaced. After removing ice found icemaker will cycle properly and fill with water. Water also dispenses slowly on door, removed water filter and found filter head is spraying/leaking; ordrng 1 W11346622 (Filter head/ reservoir) and 1 W11415785 (Water tube)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Kyle, Texas 78640

Andrey

Job Details: 08/25/2022

"Arrived on site to test unit for no cool, tested unit found RC evaporator frozen over and a bowed drip pan, customer stated that ever couple of days the evaporator freezes over and she as to defrost unit, evaporator fan with thermistor, drip pan, support and control UI, ordering parts office to reschedule ; ordrng 1 W11033168 (RC evaporator harness) and 1 W11457241 (Drip pan) and 1 W11089931 (UI) and 1 WPW10389152 (Support)"

We serviced a

WHIRLPOOL OVEN

Model KOCE500ESS01

Near Round Rock, Texas 78681

Gerry C

Job Details: 08/25/2022

"Arrived to instal previously diagnosed and ordered parts. I removed the door and found it was able to be reassembled without any parts and remained intact throughout testing. Removing the unit from the cabinet and disassembling revealed the forward switch of the right side assembly had a faulty plunger and after replacing, the door closing issue was corrected. I reassembled the unit and tested and it operated as designed. ordrng 1 W10211972 (Door Switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Austin, Texas 78739

Kevin

Job Details: 08/25/2022

"Arrived on site and inspected refrigerator and found gasket on freezer door is torn on the bottom, took pictures. Filter needing to be replaced light is constantly displayed on user interface. There is a filter in place and switch is actuated but it will not reset, there is no manual reset.

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5536AAS3

Near Pflugerville, Texas 78660

Cliff

Job Details: 08/25/2022

Arrived on site to diagnose a venthood that is not turning on. Found neutral wire not installed in wiring junction and rewired unit properly. Tested unit and found all is functioning properly at this time.

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Driftwood, Texas 78619

Kevin

Job Details: 08/25/2022

"Arrived on site and inspected cooktop, Cooktop was converted to propane by builder. customer requested adjustment to several burners. Disassembled left front and right front burners and examined all parts and swapped them. Right front burner flame height is a bit taller even though it is using the same orifices and valves are adjusted the same. To make them match left burner would need to be turned up and customer prefers it the way it is. Job complete"

We serviced a

UNKNOWN FREEZER

Model GAFZ30FDGB04

Near Driftwood, Texas 78619

Kevin

Job Details: 08/25/2022

"Arrived on site and inspected freezer and customer is experiencing chattering/rattling noise. At this time there is no excessive noise happening. Removed rear panel and inspected compressor and did not find any issues, this model does not have a condenser fan. Removed evaporator cover and also did not find any issues evaporator fan is running smoothly. Sent a short video to KB/service management requested that customer try to take a video of noise to help and diagnosis and reported their experience to techline. 7734445477"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Austin, Texas 78703

Luis

Job Details: 08/25/2022

"Arrived on site for noise complaint. Customer played recording of noise,noise from bubbles from cap tube entering evaporator. Per service pointer W11610345 adjusted filter drier tubing and adjusted lines."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Austin, Texas 78739

Luis

Job Details: 08/25/2022

"Arrived on site for water leaking. Found water leaking from valve in compressor compartment,replaced defective valve,no leaks from valve,ran diagnostics no errors on icemaker ran harvest test passed,ran fill test passed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Manchaca, Texas 78652

Luis

Job Details: 08/25/2022

"Arrived on site. Replaced defective icemaker and fill tube heater,power cycled unit ran icemaker harvest test passed,ran fill test passed."

We serviced a

WHIRLPOOL OVEN

Model KEBC107KSS04

Near Austin, Texas 78734

Matthew

Job Details: 08/25/2022

Arrived onsite to replace previously diagnosed parts. Replaced TOD. Tested unit at 350 degrees and notified customer of potential issues with self clean cycle. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Austin, Texas 78747

Scott

Job Details: 08/25/2022

Arrived on site for dryer door opening during use . Found catch and strike failing . Replaced both parts . Door is staying in place when shut . No lint build up at time of service. Job complete

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Hutto, Texas 78634

Cliff

Job Details: 08/25/2022

Arrived on site to diagnose a washer that is making unusual noise. Found slider collar hitting rotor and replaced slider assembly. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ6

Near Hutto, Texas 78634

Cliff

Job Details: 08/25/2022

Arrived on site to replace previously ordered parts for microwave. Replaced diode and tested unit. Found all is functioning properly at this time and no other parts were needed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Hutto, Texas 78634

Cliff

Job Details: 08/25/2022

Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Hutto, Texas 78634

Cliff

Job Details: 08/25/2022

Arrived on site to replace previously ordered parts for refrigerator. Replaced inverter and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

GE DISHWASHER

Model GDT580SSF8SS

Near Austin, Texas 78750

Vincent

Job Details: 08/25/2022

"Arrived on site for dishwasher, inspected unit and work area. CX complaint was still losing power or no power. Found water leaking out from the heater and causing the control go into a GFCI safety fault. Inspected for any stored codes and none where available. Tested unit after tightened up the heater and no leaks where observed. Unit is now operating as designed. Nothing to collected since problem was the same from last visit. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Cedar Park, Texas 78613

Vincent

Job Details: 08/25/2022

"Arrived on site for washer inspected unit and work area. CX complaint was burn smell. Entered diagnostics and found stored error codeF1E2 motor control fault, ran a diagnostics cycle and found everything working to specs. I then tested voltage coming in and had good voltage. Replaced belt as it looked stretched. Unit is operating as designed at this time. If issue continues will have to order main control. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Leander, Texas 78641

Lou

Job Details: 08/25/2022

"Arrived on site to inspect microwave control panel display issues. Upon further inspection, the customer advised that the display will show 4 zeros then all of the display lights will come on and go off and they cant use the unit. I found the display flashing all zeros. I set the time and then tested the unit with my microwave tester and the unit is operating as designed. I cycled power to the unit and allowed the display to flash the zeros for approximately 5 minutes and then removed the control panel and inspected the control/connections and all were good. When I checked the display, all lights were on. I removed and replaced the control panel and retested and unit is operating as designed. I recommended that the customer monitor the unit and if the issue continues to call it in for service at which time the main control will need to be replaced. Job completed."

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Leander, Texas 78641

Lou

Job Details: 08/25/2022

"Arrived on site to inspect range ovens not working. Upon further inspection, I found the unit pulled out from the wall and plugged in but no power. I tested voltage at the outlet and got zero volts. Checked the breaker and found it to be a GFCI breaker and was tripped. I attempted to reset the breaker and it would not reset. I advised the customer that they would need an electrician to check the breaker and replace due to it not resetting. I advised the customer that once the breaker is repaired and the unit continues to fail to call it in for service. Unit left unplugged and put back in its space. Job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS02

Near New Braunfels, Texas 78132

Andrew

Job Details: 08/25/2022

"Arrived on site to test unit for large sheets of ice being made instead of cubes. Found valve opening and closing properly. Found ice maker not responding to diagnostics. Replaced icemaker, unit working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5536AAS3

Near New Braunfels, Texas 78132

Andrew

Job Details: 08/25/2022

"Arrived on site to test unit for left light not working. Found L1 on moles light connection was popped out. Secured connection, unit working as designed. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near Fischer, Texas 78623

Andrew

Job Details: 08/25/2022

"Arrived on site to test unit for broil element not cycling properly and RF burner not getting hot. Found broil relay was not closing properly. Also found burnt connection to element. Replaced control, cooktop element and infinite switch. Unit working as designed. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near New Braunfels, Texas 78132

Andrew

Job Details: 08/25/2022

"Arrived on site to replace element per special project. Replaced element, unit working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near San Marcos, Texas 78666

Andrey

Job Details: 08/25/2022

"Arrived on site to test unit for not drying clothes, tested unit found unit is heating, ran vent test and failed, vent is restricted, provided customer with dryer vent wizard number, advised customer not to run unit until restriction has been removed, at this time job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Temple, Texas 76502

Tyler

Job Details: 08/25/2022

Arrived on site for dishwasher with heating element having gold-style bushings needing to be replaced under service partner. On arrival confirmed issue and found service pointer element in unit and replaced it. Reassembled and tested unit and found no signs of leaking and unit functioning as designed. Call complete

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near Austin, Texas 78724

Joe Z

Job Details: 08/25/2022

"Arrived onsite for not drying. Upon arrival,test unit and unit is heating correctly. The gas valve is cycling correctly. Customer stated that the unit heats ,it just takes too long to dry. The unit failed a vent test. Removed vent hose from unit and unit passed vent test. Recommend to customer to have vent in wall and exterior vent checked for airflow blockage. No gas leaks present at this time. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near San Marcos, Texas 78666

Andrey

Job Details: 08/25/2022

"Arrived on site to test unit for missing parts, tested unit found that the part that was missing was in the bag with water hose, tested unit , unit is functioning as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Killeen, Texas 76542

Tyler

Job Details: 08/25/2022

Arrived on site for refrigerator . No response at door. Call customer. They stated they werent home and didnt want to reschedule. Call complete

We serviced a

KENMORE DISHWASHER

Model 66514759N510

Near Georgetown, Texas 78628

Gerry C

Job Details: 08/25/2022

"MR Arrived to inspect washer not starting found it keyboard locked, went into diagnostic mode and the unit operated as designed with all functions present. No leaks observed during service. Warranty applied to service."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS0

Near Taylor, Texas 76574

Cliff

Job Details: 08/25/2022

Arrived on site to diagnose a range with burners not operating properly. Found no failures to unit at this time and advised customer on new style coil burners and changes due to safety regulations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Kyle, Texas 78640

Andrey

Job Details: 08/25/2022

"Arrived on site to test unit for door not sealing, customer stated that the door is sealing but the light will not turn off, someone tried replacing the switch and but wires are broken in cavity, unit is none repairable called tech line and documented, SR#7734444237, customer to contact customer service job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, Texas 78739

Luis

Job Details: 08/25/2022

"Arrived on site. Found obstruction in ice chute,removed obstruction tested ice dispenser working"

We serviced a

MAYTAG REFRIGERATOR

Model MFT2976AEM00

Near Georgetown, Texas 78626

Gerry C

Job Details: 08/25/2022

"MR Arrived on site to install previously diagnosed parts. Install door on RC, moved handles and shelfs to new door. Found freezer was making a squeal noise. Found lower pull out drawer was insert correctly, fixed the issue. Working as designed. No leaks observed during service."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HSC0

Near Georgetown, Texas 78626

Gerry C

Job Details: 08/25/2022

"MR Arrived to inspect burner not igniting.on inspection found the switch igniter assembly not fully seated. Reseated the igniter assembly, tested unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Round Rock, Texas 78681

Gerry C

Job Details: 08/25/2022

"Arrived to inspect auto dry stalling. The CX Advised me the unit would not shut off during automatic mode attempts and ran continuously until manually shut off. I tested the circuit for the sensor assembly and found it electrically correct, per MFG documentation. I elected to remove and replace the timer and then tested for airflow. The unit failed the test and I advised the CX of my findings and they will correct the venting issue. CX will contact us if there are further issues."

We serviced a

KITCHENAID MICROWAVE

Model KMBD104GSS

Near Austin, Texas 78754

Scott

Job Details: 08/25/2022

"Arrived on site ,replaced gear motor and power control. Tested unit . Door is opening and closing with touch buttons . Unit is heating to whirlpool specs. Job complete"