Arrived on site for NOT LIGHTING - IF IT DOES START WILL NOT HEAT UP TO TEMP THEN TEMP CONTINUES TO DROP. Tested main control and found one of the relays was faulty. With this igniter is not receiving proper voltage.

Arrived onsite to install previously diagnosed parts. I did not find any issues with the suspension. I replaced the gearcase and cam. I tested the unit in diagnostics and could not create any failures at this time. No leaks detected during time of service. Job complete.

Arrived onsite for dryer not drying. Upon inspection I found the unit is drying but takes multiple cycles to dry a load. I used my thermal lead to monitor temperature fluctuations. I found that with the vent connected the unit will get up to 270ish before cycling which is too high. I disconnected the vent and watched temps again. I found it cycling at 185ish which is normal operating temperatures with proper air flow. I advised the office that the vents need to be checked/cleared of obstruction. The unit is working as designed at this time. Job complete.

Arrived onsite for range with front right burner not operating. Upon inspection I confirmed the complaint. I verified voltage at the terminal block and all connections there were tight. I inspected the burner and all looked good I accessed the switches and found voltage getting to the switch but no burner function. I replaced the switch and then confirmed voltage to the burner but no function to the burner still. I replaced the burner and tested the unit again. The burner and unit are now working as designed. Job complete.

Arrived on site to replaced drain hose. Replaced drain hose test unit and unit test good job complete.

"Arrived on site for 3 parts broken repair guy got sick Won?t clean at all Makes noise Won?t dispatch soap. Placed in diagnostics and got F9E1, F6E1, F7E2. Cleared error codes. Removed kick plate and found wash motor connector was unplugged. Plugged in connector and ran diagnostics cycles. Dishwasher would fill with water, open dispenser, and turn diverter. Sump and motor would not begin washing. Opened junction and tested voltage. Dishwasher is only getting 114 volts at the wall. Explained to customer they would need an electrician to come out to correct the power failure and test the dishwasher once it has 120 volts. If after the voltage is corrected and the dishwasher still isnt working the customer knows to call us back.

"Arrived on site for freezer leaking into the fridge. We inspected the unit and work area. We gained access to the evaporator and found a partial frost pattern. We gained access to the compressor and found it pulling 1.1 amps. The compressor is extremely hot to the touch. We are ordering a sealed system. We are ordering, compressor, evaporator, uv dryer and access valve to be replaced on return trip.The office will reschedule when we have an eta on the parts; ordrng 1 W11506635 (Access valve) and 1 WPW10143759 (UV dryer) and 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor) and 1 Sealedsystem (Sealed system) and 1 Firstam (First am)"

"Arrived on site for a defective compressor,replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"Arrived on site to test unit for not drying correctly, tested unit and found loose connections on heating element and venting issues, secured connection to element, unit now heating as designed, advised customer venting needs to be cleared to prevent further damage, job complete"

"Arrived on site to inspect unit for not heating, upon inspection found the mag thermistor broken, replaced and tested with no change, replaced inverter and main board, all functions returned. Heat worked normally. Complete"

Arrived on site for Not spraying water. Water supply works properly. Placed in diagnostics and got F4E3 and F7E1. Powered down unit for thirty seconds and powered back on. Ran through diagnostics and sump and motor would not turn on. Removed sump and motor and installed new sump and motor. Ran through diagnostics and completed all cycles. Heating element sizzled water droplets upon diagnostics completion. No leaks detected. Job completed.

Arrived on site to follow up on refrigerator losing cool. Checked pressures and found unit flat again. Pressurized with nitrogen after not being able to find any dye. Found leak under the thermistor taped to the evap line. Replaced evaporator and charged unit. Retested and verified unit is working as designed. Call complete.

Arrived onsite to replace previously diagnosed parts. Replaced door and nameplate. Insured good seal all around. Unit is functioning properly. Job complete

"Arrived on site to follow up on oven that is not cooking properly, mostly in lower oven. Ran temp checks on unit adtee new control. Found unit is heating properly on top oven. Found bottom oven is getting hot, hit around 450 post preheat, and then dropped down to 270 and took a long time to heat up again. Advised customer the bake element is likely not heating properly, but will also retest temp sensor when oven is out for removal of hidden bake element. Bumped temp +20 in calibration for lower and advised customer to try.

"Arrived on site to replace previously diagnosed console and oven sensor. Installed parts, tested unit and elements not receiving proper voltage. Found wire to element burned out and grounded causing control issues. Fixed wire, replaced control Installed element, tested unit to 350. Unit is now working as designed.

Arrived on site for complaints of right front burner not heating. Found loose to the element. Secured connections and tested unit. All burners working properly.

"Arrived onsite for microwave sparking. Upon inspection found failed mag, capacitor and diode.

"Arrived on site and inspected washer/dryer combo and found drain pump will run constantly, ensured pressure hose was clear and it will now complete a diagnostic cycle. Also ran a quick wash cycle and it now completed properly,job complete"

"Arrived on site for NOT STARTING--ITS JUST BEEPING AND THERE IS A CONSTANT MOTOR SOUND--WONT DOING ANYTHING. Gained access to the unit (unit was pulled out by customer). We check the bottom of unit to check the float switch and found it slightly unplugged. We unplugged it then plugged it back in. We powered cycled unit then test unit and found that it was operating as designed, job complete"

"Arrived on site to reform sealed system in order to replace the defrost heater. I gained access to the compressor and evacuated the system. I installed a uv dryer, and access valve. I re,over the evaporator and installed a new defrost heater. I reassembled the unit and pulled a vacuum on the system. I found the vacuum holding. I put a measured charge into the system and found it holding at 2 low and 135 high.

Arrived on site for Clicking or Clacking Noise - Top Load Washer. Placed in diagnostics and got F7E6. Removed dust cover and found actuator was not engaged into splutch. Removed actuator and installed new actuator. Ran through diagnostics and completed all cycles as designed. No leaks detected. Job completed.

Arrived on site for install of new sump and motor assembly. Installed new sump assembly and tested unit. No knocking noise through all cycles. No water leaks detected at this time.

Arrived on site for complaints of oven not heating properly. Tested unit and found no error codes. Preheated oven to 350 and unit reached temperature in 12 minutes. Checked sensor reading and found it to be accurate. Advised customer on calibration. Job complete.

"Arrived on site and inspected washer and found during the long agitation in the diagnostic cycle nothing happens. During the short agitation the agitator spins but does not move the opposite direction. During the spin cycle nothing happens. Replaced lower harness recommended by tech line on previous visit and now all functions and diagnostics are operating properly. Also ran a calibration cycle, homeowner will run a load and confirm that it is also working in the normal cycle, job complete"

"Arrived on site for the install of previously diagnosed parts. Installed new UI and new control at the same time. Tested unit and everything is working properly. Need to order and replace new UI cover, office to reschedule.; ordrng 2 WD34X21699 (UI cover)s"

Arrived on site for a dryer not drying clothes properly. Upon arrival the customer stated they recently had the ventilation cleaned. I ran the unit and monitored the temperature. I found it cycling from 90?F to 135?F on high. These temps are way to low. Due to the way the unit is installed I will need to order a two man to further diagnose. Office to reschedule. ; ordrng 1 Research (Thermostats)

"Arrived on site for a dishwasher that will start but not run. I put the unit into diagnostics mode and found stored error codes F4E3 for motor not running and F7E1 for no heat. I then ran a test cycle on the unit and found the motor not running. I checked voltage to the motor and found 120VAC. I quoted the customer for the motor and installed it. I found the motor now running, but it sounded weak. I found the valve in the unit was barely letting any water in, which is why I could barely hear the unit running. I am ordering the valve and the office will reschedule."

Arrived onsite for dishwasher showing F2E2 and not operating. Upon arrival I confirmed the complaint. I cycled power and was still not able to get any function from the console. I accessed and replaced the UI panel and restored power. This time the unit came on as designed. I was able to put the unit into diagnostics and found F2E1 stored in the unit as well as the complaint error code. I let diagnostics run through and found all functions are working as designed. No leaks detected during time of service. Job complete.

Arrived on site to install insulation that was not installed at time of delivery. Installed new insulation and reassembled unit. Customer still has concerns about the discoloration showing up on their dishes after purchasing this unit.

"Arrived on site to diagnose dryer that is not starting and throwing an F3E1 error. Checked in diagnostic and found error code F2E1 as well. Tried to run unit and it just throws the F3E1. Checked resistance of thermistor at control, and found 12.2K ohms on outlet thermistor. Per tech sheet this is within range at about 72 degrees. Ordering control to resolve, also a console due to stuck key error. Office to schedule when both parts arrive.; ordrng 1 W11526004 (Control) and 1 W11413567 (Console)"

"Arrived on site for a defective inverter,replaced inverter powered unit on compressor powered on."

Arrived onsite for dryer not heating. Upon inspection found incoming power supply insufficient. L1 across to L2 getting 3 vac. Customer will need to have an electrician correct the issue. Job complete

"Arrived on site for complaints of oven not heating properly. Tested unit and found no error codes, and oven ignited right away. Once heated, found that oven would not reignite. Found shorted module. Replaced module, tested unit. Oven working properly."

"Arrived onsite for washer not spinning and or not agitating. Upon inspection I found F7E6 stored in the system. I cleared the error and lifted the unit to inspect the drive. I found the actuator had slipped out of the cam arm and was only allowing spin function. I replaced the actuator, I tested the unit in both auto and manual diagnostics to ensure the shifter stays in place. The unit is working as designed at this time and no leaks were detected during time of service. Job complete."

Arrived on job to replace previously diagnosed parts. After replacement test operation.

Arrived on site to install previously diagnosed parts. I installed the panel and now the unit is working as designed. Call complete.

Arrived on site to test unit for not cooling. Found evap was frosted over. Evap motor running and damper was working as designed. Advised unit needs to be thawed to be able to run further diagnostics. Thermistors are not serviceable. Office to reschedule. ; ordrng 1 W11487480 (Control box)

"Arrived on site to inspect microwave not turning on or heating. Upon further inspection, I tested the unit with a cup of water and the unit failed to operate when pressing start. While the unit should be operating, I pressed on the door button and the unit came on. I removed the unit from the wall and removed the top panel to expose the switches. I tested again and found the same issue. All three switches, along with the interlock, need to be replaced. I am ordering the 3 switches and interlock and scheduled return service . Unit left unplugged for safety.; ordrng 2 WB24X10047 (Switch)s and 1 WB02X21787 (Interlock) and 2 WB24X817 (Switch)s"

Arrived on site to install previously diagnosed parts. Upon further inspection I found the left side of the top rack bowed. Due to this I only replaced the rack. I then tested the unit and it was no longer catching. The unit is now working as designed. Call complete.

Arrived on site to install new wiring harness to resolve burnt and severed harness. Replaced harness and retested. Verified unit now working as designed. Tested oven and found oven heating. Call complete.

"Arrived onsite for scratches, on range found bottom panel scratched cooktop scratched, replaced bottom panel, ordering cooktop and top panel. Office to reschedule upon receiving.; ordrng 1 W11175876 (Cooktop) and 1 W11175523 (Panel)"

"Arrived on site to inspect unit for not drying dishes normally, upon inspection found the unit was working to specs. Heating element worked. Instructed customer to use rinse aid and expect drying to get better after 40-50 washes. Complete"

"Arrived on site and found element connector is broken off, dryer is not heating. Replaced element , job complete dryer is now heating"

Arrived on site for freezer not cooling. We gained access to the inside of the unit. Then gained access to the evaporator where we found it Incased in ice. We proceed to unit into diagnostics and ran a heating element test.we found heating element to be working properly. We the tested for voltage at heating element harness and found 120v. We tested the thermistor and found it to be good. The tested DC volts as the thermistor harness and found good voltage. Whatcha points to the control not operating properly. We ordered the control. Office to reschedule ; ordrng 1 W11496886 (Control)

"Arrived onsite for ice maker not making ice. Upon arrival found ice maker motor was dead, replaced and tested unit is now operating as designed.

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit microwave not heating, I removed and replaced the magnetron and tested. Unit heated as designed. Also removed and replaced the interior bulb and it is operating as designed. Once I had the unit back in its space, I retested and it continues to operate as designed. Job completed."

"Arrived on site for Frosting in the Freezer Section - Side by Side Refrigerator. Found icicles formed on the outer most edge of ice maker housing and more icicles formed at the vent, rear led light, and back top area of bulkhead inside freezer. No frost or ice formed on the evaporator cover. Temps were good in fridge and freezer. Gained access to the ice maker and found additional ice formed inside and underneath ice bin. Removed all ice that formed inside and underneath ice bin. Placed in short defrost and could hear the heater melting the ice over evaporator. Ran ice harvest test and first two times the ice maker gave me a motor failed test. Third time I ran harvest I could hear the motor break free of ice and gave me a passed result of 22. Ran water fill test to ensure water wasnt escaping from the mold creating the ice formed around ice bin and no leaks were detected. Found freezer door gasket was bowing out on the inner edge of the door. Took pic for quick pics in ticket. Also found freezer door gasket bowing a bit at the top of the door. Placed in test seven and set fridge in sub test two to defrost every eight hours instead of being based off of run time of compressor. Ordering new freezer door gasket WPW10355585 and will return with all parts I came with today. Also ordering an ice maker W10873791 to return with JIC. . ; ordrng 1 WPW10355585 (Grey freezer door GSKT) and 1 W10873791 (Ice maker)"

"Arrived on site for a refrigerator with the water not dispensing and ice not being produced. Upon arrival the customer stated the unit began working again. When it was failing they could hear the valve energize, see the UI count oz, but had no water. The customer has changed the filter several times and still found no difference when it was failing. I found this to be an intermittent issue and will be ordering parts for the repair. Office to reschedule. ; ordrng 1 W11512425 (Control) and 1 W11512399 (Valve) and 1 WPW10341320 (Dual Valve) and 1 WPW10394053 (Filter Housing) and 1 W11512401 (UI)"

Arrived onsite for range not igniting on the front left burner. Upon inspection I confirmed the complaint. I found a burn mark on the switch module for the LF burner. With the other burner igniting and them sharing a ignitor I will need to order the switch harness and return to complete the repair.

"Arrived on site for no power to control panel. We gained access to the back of the unit to test voltage at power cord terminals found 240v at line2 to neutral. Tested voltage at line1 to neutral and found no voltage. Tested outlet and found the same results. We determined that there must be an issue at the outlet, breaker or inside the wall. We made the suggestion to the customer to have an electrician come out and check his home wiring between the dryer and the breaker box.customer seemed satisfied with the diagnoses

"Arrived on site to follow up on refrigerator that was not defrosting in the FC. Customer had defrosted prior to arrival. Removed old evap fan harness. Found discoloration, and thermistor over 30 degrees out of range. Replaced harness and verified fan is running. Advised customer to follow up if any issues repeat.

"Arrived on site to diagnose dishwasher with hanging rack. Found right top rack has broken spot welds and separated.Replaced both upper racks and verified unit working as designed. Call complete."

"Arrived on site and inspected dryer and found with the veNt connected airflow is restricted but dryer is getting hot. Moved dryer forward and disconnected vent and airflow is now showing good oh and dryer is still heating. Vent to the exterior of the home will need to be cleaned/cleared to correct issue. Homeowner is not present, spoke with them on the phone to describe the issue pictures of readings can be provided by the office and email if they need them, job complete"

"Arrived onsite for ice maker not operating. Upon arrival found unit is operating as designed, spoke with customer on loading habits ice maker cooling and design. Job Completed. Unit is making ice."

Arrived on site to diagnose a refrigerator with drawers not moving properly in freezer. Tested all parts and components and found no failures to unit at this time. Advised customer drawers may have seized if they hadn't been used for a period of time. No repairs needed and no leaks were found at time of service.

"Arrived on site to install previously diagnosed and ordered parts. Due to the left side panel being damaged and the drum being damaged, I removed and replaced the left side panel and drum and tested. Unit is operating as designed. No lint observed during service, job completed."

"Arrived on site for complaints of no water in dishwasher. Put unit into diagnostics and found no error codes. All cycles working. Tested unit in normal wash mode, everything working properly at this time. No water leaks detected."

Arrived on site for a washing machine that was making a loud noise. Upon arrival the customer provided a video. It sounded like either the agitator or drain pump making a noise. I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle and had the customer point out the noise. I found the noise was a normal agitator function. I gained access to the bottom of the unit and found everything in good shape. I found the unit working as designed. Call complete.

Arrived on site to diagnose a washer that is making unusual noise. Found rear bearing failing Advised customer on findings and unit will need to be replaced.

"Arrived on site to inspect unit for not running normally and no producing ice, upon inspection found the unit was starting to experience a defrost error, customer will need to replaced control board per first visit. Ordering board. Office to reschedule ; ordrng 1 W10843055 (BOARD, CONTROL W/CORE (M044))"

Arrived on site for complaints of water leaking from dishwasher at bottom. Found door gasket had failed. Replaced with new door gasket and tested unit. No water leaks detected at this time.

Arrived onsite to replace previously diagnosed parts. Replaced motor and seals. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

"Arrived on site to inspect unit for not heating normally. Upon inspection found the unit did heat normally when attached in correctly, instructed customer to check element connectors. Aligned connecters and secured. Complete"

"Arrived on site for washer needing previously diagnosed gearcase, rotor/stator,etc. upon arrival I installed all needed parts. I then reasse and tested unit. Found washer fully functioning as designed. Call complete"

Arrived on job to replace previously diagnosed parts. After replacement test operation.

Arrived on job to replace previously diagnosed part. After replacement test operation all lights working.

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the control panel assembly and tested. Unit is operating as designed.

Arrived on job for complaints of no power. Found the neutral wire noe connected. Corrected wire issue and test.

Arrived on job to replace previously diagnosed parts. After replacement test operation.

"Arrived on site to inspect unit for not heating normally, upon inspection found the bake element worked normally but the broil did not activate, Customer has had full panel and control replaced already. Ordering broiler. Office to reschedule ; ordrng 1 W11238400 (Broil)"

"Arrived on site to inspect microwave control display not working. Upon further inspection, I found the display very faint. I tested the unit with a cup of water and it is operating as designed. I removed and replaced the control and retested and unit is operating as designed. Job completed."

Arrived on job for complaints of not heating and timer not working. Found that the 240vac supply not there. Will need to correct power supply. Customer uses sensor dry so timer not advance properly.

"Arrived on site to inspect unit for not holding up dish-rack, upon inspection found the units adjusters had snapped causing the rack to fall, replaced adjusters and tested. Complete"

Arrived on site for microwave display not working. We spoke to the customer and found the unit working as designed. Job complete.

"Arrived on site and washer is in a retirement community laundry room. inspected washer and found no saved error codes, ran a diagnostic cycle and then a quick wash cycle and both completed properly. Found a commercial detergent dispenser that is not connected to washer. A hose was just shoved into rear panel and a zip tie was put there to hold it. Detergent in bottle does not say HE anywhere. Took multiple pictures. Described all washer issues to community management."

Arrived on site for Dishwasher Rinse aid dispenser Not dispensing rinse aid. Customer stated they havent needed to refill the rinse aid dispenser in three months. Upon inspection I found the rinse aid dispenser completely full. Ran diagnostics and got F8E2. Cleared error code and ran through diagnostics cycle. Completed all cycles and heated as designed. Removed dispenser and installed new dispenser. Poured remaining rinse aid from original dispenser into new dispenser. Ran through diagnostics and before it completed the diagnostics cycle and went into a drain I opened the door and found rinse aid suds inside the dishwasher. Placed into a drain. Dishwasher running as designed. No leaks detected. Job completed.

Arrived on site to diagnose a refrigerator that is leaking. Found defrost drain collapsed and issue is not repairable. Advised customer on findings.

Arrived on site to diagnose a refrigerator that has ice clumping in bin. Found ice cubes sticking in tray causing over fill condition in icemaker. Replace icemaker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

"Arrived onsite for ice maker not making ice. Upon arrival found unit water was good, turning unit condenser and compressor on found unit fan good, but found unit compressor while bad, no cool , even while receiving amps.

"Arrived on site for washing machine showing F35 error. Suds Inspected work area. Put unit into diagnostics & confirmed error. We checked the air line for any kinks or being clogged. The line is clear and in good condition. Then ran unit through diagnostics cycle then found new code F20.no fill, after step Co2 We replaced water level sensor and ran unit again. Again the same errors came up after step Co4. Indicating the control is the issue. We quoted the customer part $271.59, service/labor $235.25. For a total of $407.94 after tax minus diagnostics already paid. Customer agreed we then ordered the cue, ccu, & flow meter. Office to reschedule.; ordrng 1 WPW10156258 (Central control expansion) and 1 WPW10157913 (Ccu) and 1 WPW10110225 (Flow meter)"

Arrived on site to test unit for grate not standing.

"Arrived on site to inspect unit for not heating element normally. Upon inspection found the switches turned off randomly in customer video, tested and could not replicate, ordering switches and control. Elements tested good. Office to reschedule; ordrng 2 WP3148952 (Switch)s and 2 WP3149400 (Switch)s and 1 W11528350 (Cntrl)"

"Arrived onsite for refrigerator tripping breaker. Upon arrival I found the FC=6 RC=37. I entered diagnostics and found that test 1 and 2 both showed pass as well as test 3. on ice box fan test the fan was pulsating and did not sound as designed. I checked IM error codes and found E0 I did a harvest and fill and did not trip the breaker. I ran IM heater and fascia heater test but still did not trip the breaker. The customer stated that the only thing that seemed to keep the unit running was removing the ice bin. I spoke to CS and I am ordering the IM, ice box fan and fill tube heater(jic) to replace. Office to R/S due to part availability. ; ordrng 1 W11226501 (Fill tube heater) and 1 W11483245 (Ice maker)"

Arrived on site for range needing door handle. Upon arrival I installed door ha due and reasse and tested door. 8 formed customer of how handles are shaped and why handle looks like it does.

Arrived on site for otr m/w needing previously diagnosed blower.upon arrival I confirmed issue. Installed needed parts reassembled and tested unit and found unit fully functioning as designed with no odd noises call complete

"Arrived onsite for a refrigerator that is condensating in the refrigerator. Inspected unit and work area. Confirmed the customers complaint and found moisture buildup across the icebox facia heater, the front LED light cover and on the back wall. Spoke to CS and ran several tests. Found voltage going to the facia heaters to 13 VDC. Was advised that based on all the areas producing condensation, to order the UI, facia heater, icebox seals, and ice door. Ordering parts and the office will need to contact the customer about a return date due to a PSP item.; ordrng 1 W11197489 (heater) and 1 W11330971 (UI) and 1 W11399564 (ICE DOOR) and 1 WPW10280988 (gasket REAR SUPPLY ) and 1 WPW10320706 (gasket REAR RETURN )"

Arrived on site for dishwasher leaking. Upon arrival I found tub full of murky water. Upon further testing I found drain pump receiving proper power but motor had failed to pump water. I replaced drained then reassembled and tested unit. Found water functioning as designed. No leaks during repairs. Call complete

Arrived on site to install previously diagnosed parts. I powered the unit off at the breaker and installed the control. I then powered the unit back on for two minutes. I turned the breaker back off and then installed the console. I then tested the unit and let it reach preheat temps. The unit is now working as designed. Call complete.

Arrived onsite for oven having F3 error code and over heating. Upon arrival found sensor was good but control had bad relay unit would require new control. ; ordrng 1 WP8302994 (Control)

"Arrived on site to inspect wall oven/microwave combo error codes. Upon further inspection, the customer advised that the microwave wont start and shows message to close door. I found the MW inner light on and I pressed on the door and it turned off. I found the door not closing firmly and engaging the switches properly. I opened the door and allowed it to slam and the door continued to not close firmly. Per service pointer W11493384, I am ordering the inner door panel and both hinges. Customer advised that the unit shut down on its own and rebooted. I placed the unit in diagnostics and checked error codes and found F6E4. Cleared the code and tested the components. All is operating as designed. Per tech sheet for the error code, I am ordering the main control. I advised the customer of my findings and made recommendations for use and care. I am ordering the main control, both MW door hinges, MW inner door panel and scheduled return servicE.; ordrng 1 W11261167 (Main control) and 1 W10687342 (MW inner door) and 2 W10874474 (Hinge)s and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived on site for oven turning itself in. I inspected the unit and work area. I gained access to the elements and found the convection element has been shorted to ground and constantly staying on. I terminated the wiring harness for the convection element using electrical tape. I powered the unit on and tested all other functions. The customer can use the bake and broil and the cook top. I am ordering the convection assembly to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 W10903746 (Convection assembly)

Arrived on site for washing leaking. I inspected the unit and work area. I found the unit is a stacked unit and will require a second main to fully diagnose. The office will reschedule for a two man; ordrng 2 W11316599 (Hose)s and 1 W11316257 (Hose) and 1 W11316604 (Dispenser hose) and 1 W11314666 (Drain hose) and 1 W11458345 (Drain pump) and 1 2man (2 man)

Arrived on site for dishwasher having no power. I inspected the unit and work area. I found no power going to the unit. I found the unit on a wall switch. I turned the switch on and the unit worked as designed. Job complete.

"Arrived on site for a range with the pilot ignition to loud. Upon arrival the customer stated that they had a one year inspection, and they found that the flame does not light until a few seconds after they hear the ignitor relay click. I gained access to the burner and preheated the unit. I found it working as designed. I informed the customer that the unit will not light nor release gas until it senses the ignitor is hot enough to light. This is why there is a break in between the click and lighting. Call complete."

"Arrived onsite for refrigerator not operating as designed, upon arrival found unit water valve was receiving water but not calling for it, ordering valve also found unit evap for top frosted over, ordering unit evap cover and control. Office to reschedule upon arrival of parts.; ordrng 1 W11450890 (Control) and 1 W11312191 (Vlave)"