Near Austin, TX 78738
Leonardo
Job Details: 06/18/2020
DISHWASHER WHIRLPOOL KDTE404DSP0 "Arrived on site to to test unit leaking. Found leak, replaced pump and motor Tested unit, no leaks present and unit working as designed after replacement."
Near Austin, TX 78744
Jacob
Job Details: 06/18/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for unit not getting into spin mode. Tested unit. Found error code. Erased error code. Could not get lock to unlock the top. Replaced control board. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78735
Kevin
Job Details: 06/18/2020
WASHER LG WM3170CW "Arrived on site and inspected washer and found dispenser hose is leaking water A new one will be needed to correct the issue; ordrng 1 4738ER1004B (DISPENSER HOSE)"
Near Austin, TX 78748
Leonardo
Job Details: 06/18/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for oven not turning on. Test unit and found bad control board. Replaced board test unit and unit heating to 350 job complete.
Near New Braunfels, TX 78132
Luis
Job Details: 06/18/2020
FREEZER WHIRLPOOL WSZ57L18DM00 "Arrived on site for no cool. Powered unit on,compressor and fans not running,leds blinking from right to left on control,per customer control was replaced by homeowner. Unable to enter diagnostics,removed control unplugged harness to control at liner,reconnected harness unit powered on,compressor and fan powered on frost forming on evaporator,unit is cooling down.
Near Horseshoe Bay, TX 78657
James
Job Details: 06/18/2020
WASHER WHIRLPOOL WTW4950XW3 Arrived on site and tested operation. Found loud bearing sound when unit spinning. Removed belt to verify if motor or gearcase. Found gearcase bearing has failed.
Near Killeen, TX 76549
Al
Job Details: 06/18/2020
REFRIGERATOR GE PSS26MSWASS Arrived to install previously ordered part.Replaced the evaporator fan motor.Reassembled and unit now operates as designed.Customer told to wait approximately 24 hours for the unit to reach optimal temperatures.Customer satisfied.Job complete
Near Blanco, TX 78606
Brandon
Job Details: 06/18/2020
REFRIGERATOR MAYTAG MSS25C4MGZ00 "Arrived on site for customer complaint of no ice production, found UI control was reading ice bin full when there was no ice, called TL, checked wiring, wires looked good, found miscommunication between UI control and main control, I replaced UI control, ran ice harvest, unit dumped ice and filled with water, tested good, no leaks. SR # 7728104557"
Near New Braunfels, TX 78132
Luis
Job Details: 06/18/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to complete repair. Installed a new housing ran diagnostics all test passed.
Near Austin, TX 78704
Eman J.
Job Details: 06/18/2020
WASHER WHIRLPOOL WET4024HW0 Arrived onsite for washer with broken suspension. Tested unit. Found tub ring broken. Ordering tub ring W10882109 and screw W10869499 reschedule customer; ordrng 1 W10869499 (screw) and 1 W10882109 (ring-tub)
Near Austin, TX 78749
Jacob
Job Details: 06/18/2020
DRYER WHIRLPOOL WED4985EW0 Arrived onsite for unit running longer than usual in timed dry. Tested unit. Found that timer was not moving during timed drive. Replaced timer. Tested unit. Unit test good. No issues at this time. Job complete
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/18/2020
MICROWAVE WHIRLPOOL WMH31017HW3 Arrived on site at apartment 535 for microwave not heating. Performed diagnostics and tested heating operation. Found HV side not activating. Tested voltage to transform and found no voltage. Found failed control not sending voltage. Will need to replace control. ; ordrng 1 W10892389 (CNTRL ELEC)
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/18/2020
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 "Arrived on site to install previous diagnosed parts. Inspected new door and no issues found. Inspected unit and work area. Removed failed door and control. Installed new. Flushed water through door. Tested dispenser. All tested good, no water leaks detected."
Near Austin, TX 78737
Leonardo
Job Details: 06/18/2020
OVEN JENN-AIR JDRP548HL00 Arrived on site to replace terminal block. Replaced terminal block and found white wire from power cord melted. Advised customer to buy new power cord test unit and unit test good. Disconnected unit due to white wire. Job complete
Near Austin, TX 78702
Eman J.
Job Details: 06/18/2020
WASHER GE WCVH4800K2WW Arrived onsite for previous Diagnosed parts. Replaced pump drain. Tested system. Everything works as designed. No water leaks at time of service. Job complete.
Near Manor, TX 78653
Andy
Job Details: 06/18/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site for range with damaged cooktop. Inspected unit and found damaged cooktop. Removed damaged part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78749
Jacob
Job Details: 06/18/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS01 Arrived onsite for freezer door stuck. Tested unit. Found that freezer door to unit was stuck. Could not open unit. Advised customer to allow unit to thaw for 48hrs. Change gaskets and slides orders valve as well. May not need to get replaced. ; ordrng 1 WPW10420083 (valve)
Near Leander, TX 78641
Paul
Job Details: 06/18/2020
REFRIGERATOR MAYTAG MFF2558FEZ01 Arrived onsite for a refrigerator not making ice and the front strips on the shelves are broken. I found the fill valve weeping water causing the fill tube to freeze over and not fill the mold. I replaced the valve and tested the unit. The icemaker is working as designed. I found the front plastic piece on one of the shelves broken and another shelf with the piece looseCall complete.
Near The Hills, TX 78738
Brandon
Job Details: 06/18/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for customer complaint of filter not coming out, I twisted filter off with no problem, I had customer replace and remove filter so he could get a good feel for hot it works, tested good no leaks.
Near Del Valle, TX 78617
Scott
Job Details: 06/18/2020
RANGE FRIGIDAIRE FFEF3054TSH Arrived on site for left front burner getting too hot .found burner not cycling off during use . Will need burner . Please call to set return .; ordrng 1 316282000
Near Andice, TX 78628
Lou
Job Details: 06/18/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher not working. Upon further inspection, I found the unit not responding. I checked voltage at the outlet and junction box and found none. I checked the breaker box and it was good. I found the unit plugs into an outlet under the sink but is connected to a switch. Turned the switch on and got voltage at the outlet and junction box but the unit did not work. I removed the outer door panel and found a loose connection at the control. Reconnected the harness and tested and the unit is operating as designed. . No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Andy
Job Details: 06/18/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for FC cooling issues and ice buildup. Tested and inspected unit and found ice buildup on evaporator due to failed FC fan motor with harness. Attempted to remove evaporator cover with no success due to ice. Customer will need to defrost unit 48 hours prior to service. Instructed customer on this and how to do so safely as to prevent water damage risk.No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10513424 (cover-evap)
Near Pflugerville, TX 78660
Cliff
Job Details: 06/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to diagnose a refrigerator that is not consistently producing ice. Tested unit and found icebox temperature right at production temps. Adjusted freezer temperature to account for offset and all is working properly at this time. No leaks were found at time of service.
Near , TX 78681
David S
Job Details: 06/18/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for wall oven being over temp. I tested the unit with the air probe. And found the preheat temperature within range. And the average temp cycle of the oven to be around 350. Unit is operating as designed. Job complete.
Near Buda, TX 78610
Richard
Job Details: 06/18/2020
REFRIGERATOR WHIRLPOOL WRF532SMHZ02 Arrived onsite for the refrigerator freezer door has frost . Replaced freezer door gasket that was ordered and door is sealing good. Complete
Near Austin, TX 78717
Kayman
Job Details: 06/18/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived onsite for range bottom drawer. The Complaint was that door fell down on the left side due to a screw falling out and looks slightly out of level after replacing that screw. Upon inspection I found that the actual drawer bottom is aluminum and has a slight wobble causing the appearance of being un level I checked the level of closed half way and all the way pulled out and it is level all the way through. No work needed at this time. Job complete
Near Round Rock, TX 78665
Cliff
Job Details: 06/18/2020
OVEN WHIRLPOOL WFG530S0ES0 Arrived on site to diagnose a range that is not responding to user input. Tested unit and found main control shorted. Replaced control board and tested unit. Found all is functioning properly at this time.
Near Round Rock, TX 78681
Kayman
Job Details: 06/18/2020
COOKTOP JENN-AIR JGCP436HM00 Arrived onsite to install previously diagnosed parts. 2 of The 3 burner heads that were ordered came damaged in the box. I tested the one good burner head and it did not remedy the hissing. I talked to tech line regarding the hissing and they suggested using a monometer to test gas pressure coming through the valve and to replace the orf holders to affected burners. I am requesting a 2 man 2 hour job for this repair as I will need another set of hands to help lift the cooktop up out of the slot for service. Tech line SR # 7728102735. Ordering (W1137062) orf holder x2 returning with (W11337063) x 2 and the (W11106948) regulator. Also ordering a monometer. Will re order (W11319683) x 3 burner heads just in case. Office to reschedule.; ordrng 1 MONOMETER (MONO METER) and 3 W11319683 (burnr-head)s and 1 W11337062 (HOLDER - ORF)
Near Austin, TX 78733
Wesley
Job Details: 06/18/2020
REFRIGERATOR KITCHENAID KSC23C8EYY00 Arrived onsite and replaced pad. All checks good. Customer also asked me to clear rear drain. . All checks good.
Near Salado, TX 76571
Al
Job Details: 06/18/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived to inspect deli drawer control and harness.Confirmed the complaint and found the harness wires were hanging from the harness.Customer spoke with his wife and determined the harness deli control wasn’t needed for the unit to work, since they’ve been using the unit for months without it.All water lines were dry at the time of service.Customer satisfied Job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 06/18/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher for not draining, after clearing dishwasher found the drain pump malfunctioning, replaced and tested, found blockage along disposal and cleared it. No leaks or draining issues found. Job complete"
Near Austin, TX 78748
Kevin
Job Details: 06/18/2020
DRYER WHIRLPOOL WED6620HC0 "Arrived on site and inspected dryer and found it is squeaking during operation. Added noise reduction kit and replaced repair kit parts and dryer is now operating quite. No lint buildup in dryer at time of service, job complete"
Near Driftwood, TX 78619
Luis
Job Details: 06/18/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Arrived on site for no cool in fresh food section. Found evaporator fan not running,removed cover checked voltage, voltage reading 56vac diagnosed defective main control not sending correct voltage to fan. Ordering a new control and fan motor Incase needed. Need AUTHO ; ordrng 1 NEEDAUTHO and 1 W11024089 (FAN) and 1 WPW10317076 (CONTROL)"
Near Canyon Lake, TX 78133
Noah D
Job Details: 06/18/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site to install freezer light for not illuminating, replaced light and all functions returned. Complete"
Near Pflugerville, TX 78660
Cliff
Job Details: 06/18/2020
WASHER MAYTAG MVWB865GC0 Arrived on site to diagnose a washing machine that is not spinning properly. Tested unit and found no mechanical failures with water at this time. Advised homeowner on water softener causing excessive suds and clothes to be wet at the end of the cycle. No further repairs are needed and no leaks were found at time of service.
Near Florence, TX 76527
Al
Job Details: 06/18/2020
DISHWASHER KITCHENAID KDPE234GBS0 Arrived to inspect dishwasher top rack issues.Found the adjuster kit assembly is required to complete the repair.Ordering needed parts.Office to reschedule with customer.Needs more work.; ordrng 4 WPW10195839 (ADJUSTER )s and 4 WPW10195840 (POSITIONER )s and 2 WPW10546503 (ADJUSTER ASSEMBLY )s
Near New Braunfels, TX 78130
Noah D
Job Details: 06/18/2020
DISHWASHER WHIRLPOOL WDT780SAEM2 "Arrived on site to inspect dishwasher for not spinning water Complete"
Near Leander, TX 78641
Lou
Job Details: 06/18/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase leaking oil and failing, I removed and replaced the gearcase, slider & clutch. I calibrated the unit and tested and the unit is operating as designed. No water leaks observed during service, job completed"
Near New Braunfels, TX 78130
Noah D
Job Details: 06/18/2020
WASHER WHIRLPOOL WETLV27FW0 "Arrived on site to inspect washer for not spinning. Upon inspection found the timer not starting on anything but spin, checked timer and pressure switch and found the switch was badOffice to reschedule ; ordrng 1 WPW10113804 (TIMER ) and 1 WPW10544357 (SWITCH)"
Near Blanco, TX 78606
Brandon
Job Details: 06/18/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site for customer complaint of soap not dispensing, found failed dispenser, I replaced dispenser, unit tested good, no leaks."
Near Round Rock, TX 78681
Paul
Job Details: 06/18/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the UI and the RC harness. I mounted the RC evaporator sensor with foil tape and a zip tie. I sealed the drain tube with factory approved sealant. I started the unit up and found it working as designed. I told the customer to give the unit 24 hours before loading it with warm food. Call complete.
Near Marble Falls, TX 78654
James
Job Details: 06/18/2020
DISHWASHER WHIRLPOOL GU2700XTSB1 Arrived on site and found no power to unit. Inspected for leak and found door gasket worn. Accessed control and found that the vent motor seal has failed and water has been leaking from vent housing causing short in wax motor. Unit will need new vent assembly and gaskets to repair. I will also return with control if needed once leaks have been corrected. ; ordrng 1 WP8269259 (gasket) and 1 WP8269259 (gasket) and 1 WPW10164259 (vent)
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ01 Arrived on site for refrigerator making intermittent ice and only dispensing crushed ice. Inspected ice container found pin under solenoid. Corrected issues tested operations all tested good no water leaks detected.
Near Pflugerville, TX 78660
Cliff
Job Details: 06/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site to diagnose a refrigerator with a door that is not operating properly. Found lower right hand RC door hinge bent and RC right hand door cracked at hinge pin. Door, nameplate, and hinge will all need to be replaced to complete repairs. Office to set return date and homeowner aware of wait time for doors.; ordrng 1 W10917992 (hinge-door) and 1 W11223753 (BADGE) and 1 W11307249 (DOOR)"
Near Niederwald, TX 78640
Richard
Job Details: 06/18/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived onsite for the oven range not preheating. Installed new control and thermal fuse that was ordered and oven tested good . Complete
Near Cedar Park, TX 78613
Lou
Job Details: 06/18/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site to install previously diagnosed and ordered parts. I was to replace the RC evap motor harness and UI, but was sent with the wrong parts. I am ordering the RC evap motor harness and UI and scheduled return .; ordrng 1 W10849460 (cntrl-elec) and 1 W11033168 (harns-wire)"
Near Austin, TX 78731
Wesley
Job Details: 06/18/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite and found unit operating as designed. Provided customer instruct on operation and design. All checks good.
Near Pflugerville, TX 78660
Cliff
Job Details: 06/18/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install panel for dishwasher. Install panel homeowner provided and all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78731
Wesley
Job Details: 06/18/2020
DRYER WHIRLPOOL WGD6620HW0 Arrived onsite and replaced acu and panel with the part number provided on the service pointer. Unit is now operating as designed. Advised customer on findings. Unit is now operating as designed.
Near Austin, TX 78731
Wesley
Job Details: 06/18/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived onsite and tested unit no error codes. Init seems to be operating properly and smoothly. In event of repeat call back I advised customer to take video of disturbance. Also please make sure to send control and UI together.
Near Leander, TX 78641
Paul
Job Details: 06/18/2020
REFRIGERATOR FRIGIDAIRE FFHS2611PFCA Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the dampener and tested the unit. The unit is working as designed. Call complete.
Near Austin, TX 78732
Wesley
Job Details: 06/18/2020
OVEN GE PT916SM3SS "Arrived on site and found that unit temp was off by 15f calibrated to correct disparity, advised customer on repair, and on tips for best functionality."
Near Cedar Park, TX 78613
Lou
Job Details: 06/18/2020
MICROWAVE WHIRLPOOL WMH73521CS2 "Arrived on site to install previously diagnosed and ordered parts. Due to the switches failing, I legs and replaced the upper and lower interlocks/switches and tested. Unit is operating as designed. Checked venthood light and found it not inserted all the way which is causing it to flicker. Installed the bulb securely and tested and it is operating as designed.
Near Austin, TX 78736
Kevin
Job Details: 06/18/2020
DRYER WHIRLPOOL WHD560CHW1 "Arrived on site and found customer has video of dryer making a whining noise during operation. Could not duplicate noise during service call, found right hand flap on lint screen receiver is broken off, took 1 picture. Will need noise reduction kit per service pointer W11378591A; ordrng 1 W10670373 (door) and 1 W11401018 (NOISE REDUCTION KIT)"
Near Manor, TX 78653
Andy
Job Details: 06/18/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Arrived on site for refrigerator with damaged RC door. Inspected unit and found damaged RC door. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Elgin, TX 78621
Andy
Job Details: 06/18/2020
REFRIGERATOR KENMORE 795.72493.611 Arrived on site for refrigerator still not making ice. Tested and inspected unit and found failed compressor pulling 0.32 amps also found failed base creating issues with airflow. Due to issues FC is not getting cold enough to make ice. Office to contact warranty on findings. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO CONTACT )
Near Round Rock, TX 78681
Cliff
Job Details: 06/18/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site to replace parts for washer. Replaced gear case, clutch, slider, rotor, stater, and all mounting bolts. Tested unit after calibrating washer, and found all is functioning properly at this time. No leaks were found after services were performed."
Near Copperas Cove, TX 76522
Al
Job Details: 06/18/2020
DRYER AMANA NED4655EW1 "Arrived to inspect dryer not drying.Confirmed the complaint and found the ventilation system is clogged with massive lint buildup in the wal, not allowing the unit to operate properly.Customer will contact landlord to get the ventilation system cleaned.Unit works as designed.Job complete"
Near Georgetown, TX 78626
Kayman
Job Details: 06/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for refrigerator flaws/dents or what looks like dents. Upon inspection of the unit I found what looks like dents all over all the FC and RC compartment doors. The dents are not noticeable up close but if you stand on the other side of the counter. They are very noticeable.
Near Niederwald, TX 78640
Richard
Job Details: 06/18/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02 Arrived onsite for the microwave door with a gap. Inspected the door and found that it was a little out of adjustment causing the gap. Adjusted door and the gap is gone and all functions tested fine. Complete
Near Leander, TX 78641
Paul
Job Details: 06/18/2020
REFRIGERATOR WHIRLPOOL WRF540CWHB01 "Arrive onsite for a refrigerator not cooling correctly. I found the compressor and sealed system components running but both compartments were at room temp. I found the compressor drawing .52 amps and a little warm. Sealed system components will need to be replaced. Ordering W11256565 evaporator, W10507884 compressor, WPW10143759 drier, & W10913906 coupler. Sending routing a message to weigh for 2 hours and RS.; ordrng 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 W11256565 (evaporator) and 1 WPW10143759 (drier)"
Near Austin, TX 78717
Lou
Job Details: 06/18/2020
REFRIGERATOR IKEA ID3CHEXWS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice door and ice maker failing, I removed and replaced the ice door kit, dispenser arm, and pin and ice maker and tested the unit. Unit is operating as designed. Ice maker harvested and dispensed water into the tray and the ice door is closing securely. No water leaks observed during service, job completed."
Near Austin, TX 78729
David S
Job Details: 06/18/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for ice makers in the freezer not making ice. I inspected the ice maker in the freezer and found the arm was in the off position. I turn the arm to the on position and jumped a harvest cycle, the unit harvested and called for water with no issues. I did find the freezer light is out, along with the top 5 lights. I inspected the unit and op ice maker and found it in good working order. He fan comes on when called for and it went through a harvest cycle. I also found the damper control making a thumping noise. I am order the freezer light module W10843353 and damper control WPW10479155 to complete the repair. I am also returning with the control W11224256 just in case. ; ordrng 1 W10316760 (thermistor) and 1 W10695459 (module) and 1 W11224256 (cntrl-elec) and 1 WPW10479155 (DAMPER CONTROL )"
Near Granite Shoals, TX 78654
James
Job Details: 06/18/2020
RANGE FRIGIDAIRE FEF365ASG Arrived on site and tested operation. Found harness shorting to chassis from front right burner. Correctly positioned burner and tested operation. Unit tests good. Job complete
Near Pflugerville, TX 78660
Cliff
Job Details: 06/18/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Arrived on site to diagnose a refrigerator with a damaged door. Found right side RC door scratched and top right corner. Replaced door and nameplate and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78747
Kevin
Job Details: 06/18/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site and inspected refrigerator and found customer has turned off upper icemaker but this does not shut off bottom icemaker. Customer is now aware that to shut off bottom icemaker arm needs to be lifted. No further repair is required at this time, job complete"
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/18/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for customer complaint of unit shaking and thumping during spin cycle, I replaced control per service pointer, unit tested good, found error codes F0E2 f0e5 f0e1 in diagnostic mode before replacing board, ran spin cycle after control was replaced, unit tested good no leaks."
Near Belton, TX 76513
Jonathan M
Job Details: 06/18/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS01 "Arrived on site for refrigerator that is making large clumps of ice but not making a lot of ice and won’t turn off extended freeze. Inspected unit and work area. I called tech line and spoke to Chris SR# 7727954985. He had me do several tests and found the issue being with the dual water valve, freezer thermistor, side door UI, and front door user interface. He advised to replace all four for full repair. . Ordering parts and office will need to contact customer about return date due to dispenser UI bing a PSP item. ; ordrng 1 W11318270 (THERMISTOR ) and 1 W11330486 (DOOR UI ) and 1 W11442053 (FRONT USER INTERFACE )"
Near Austin, TX 78746
Kevin
Job Details: 06/18/2020
FREEZER WHIRLPOOL ED5CHQXKB03 "Arrived on site and attempted to cycle icemaker and motor will not turn. Recommended replacing icemaker. After replacement took one video of icemaker cycling, job complete"
Near Austin, TX 78701
Eman J.
Job Details: 06/18/2020
WASHER WHIRLPOOL WFW85HEFC1 Arrived onsite for washer not draining. Tested system drain pump faulty. Will need to reschedule unit is stacked.
Near New Braunfels, TX 78132
Noah D
Job Details: 06/18/2020
OVEN JENN-AIR JJW2430DS02 "Arrived on site to inspect oven for ghost light issues, connected all three units to WiFi and checked all issues. Customer had a provided part, No problems found. Job complete"
Near Austin, TX 78746
Kevin
Job Details: 06/18/2020
COOKTOP JENN-AIR JIC4536XS00 "Arrived on site and disassembled cooktop and replaced both modules, after replacing them programmed cooktop and confirmed it is heating properly. Sent a short video to CS of LF element boiling water, job complete 7728105503"
Near Austin, TX 78754
Scott
Job Details: 06/18/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for washer not filling . Found float switch not properly and not sitting in bracket properly .reset switch .ran diagnostics all checked normal . No water leaks detected at time of service.job complete
Near Hewitt, TX 76643
Jonathan M
Job Details: 06/18/2020
WASHER MAYTAG MVWB835DW0 "Arrived on site for washing machine that was leaking water out of the back. Inspected unit and work area. Ran unit through an auto test and did not find any of the water inlet hoses, drain hose, or drainpipe leaking. Found water paddling and flying from beneath the washer. Lifted up washer and did not find any water residue from underneath the unit but on the back wall. Removed back cover and placing it in another auto cycle. Found water dripping from the housing. Replaced housing and tested unit. Unit is working as designed. Call complete."
Near Austin, TX 78759
Wesley
Job Details: 06/18/2020
DRYER WHIRLPOOL WHD5090GW0 Arrived onsite and replaced sensors per techline. Also replaced control and UI harness as symptom includes chiming and un touched UI button activation. Unit condition unchanged. Still experiencing symptoms of failing UI. Ordering UI and returning with harness. Management to review and reschedule.; ordrng 1 2HRS and 1 W11089031 (cntrl-elec)
Near Austin, TX 78731
Wesley
Job Details: 06/18/2020
REFRIGERATOR JENN-AIR JB36NXFXLE01 Arrived onsite and used one module to repair lighting and heat treated gasket. Unit is now operating as designed. Advised customer on repair.
Near Austin, TX 78723
Scott
Job Details: 06/18/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for mullion not closing properly . Found springs not returning mullion in correct position . Replaced mullion doors closing correctly ,gasket are in good shape . Dripping looks to be caused bye condensation door not sealing properly . Checked and no leaks from valves and filter head . Did perma gum IM supply line line hole . All connections dry at time of service . Job complete ."
Near Marble Falls, TX 78654
James
Job Details: 06/18/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site and tested operation. Found error for no fill/long fill. Tested valves and found to be good. Verified pressure tube clear and not pinched. Found drain hose too far down into drain pipe causing unit to siphon while agitating. Corrected drain line and tested operation. Unit tests good. Job complete
Near Blanco, TX 78606
Brandon
Job Details: 06/18/2020
RANGE JENN-AIR JDS1750EP0 "Arrived on site for customer complaint of unit having arc marks on board where terminal block connects to power cord.
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/18/2020
REFRIGERATOR WHIRLPOOL GZ25FSRXYY5 "Arrived on site for refrigerator not dispensing water. Inspected unit and work area. Found off brand filter in use. Performed diagnostics and tested dispenser. Removed water filter and tested with bypass cap, found working. Customer had another off brand filter on hand. Removed filter and installed new. Tested dispenser and found good pressure. Flushed water through dispenser and found small amount of air remaining in filter. Informed customer only to use Everydrop brand. All other operations tested good, no water leaks detected."
Near Johnson City, TX 78636
Brandon
Job Details: 06/18/2020
REFRIGERATOR MAYTAG MFI2568AES "Arrived on site for customer complaint of unit not cooling in fresh food section and water and ice not dispensing. Found evaporator fan motor failed. Ordering fan motor, also ordering control and chute w/ switches for ice and water. Returning tech will need to drill through rusted out screw in order to access ice door chute, will also need auth for multiple parts needed. ; ordrng 1 W10890094 (cntrl-elec) and 1 WP67006968 (motor- fan)"
Near Elgin, TX 78621
Andy
Job Details: 06/18/2020
DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. Advised customer to keep close eye on unit to be safe. No water leaks present at time of service
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/18/2020
COOKTOP GE JGP945SEK2SS Arrived on site to install previous diagnosed. Gained access to spark harness. Removed failed harness and installed new. Assembled unit and tested operation . Found all burners operating.
Near Waco, TX 76705
Jonathan M
Job Details: 06/18/2020
WASHER MAYTAG MVWB765FW2 Arrived on site for washer that would not power on. Inspected unit and work area. Tested voltage going to unit and found proper voltage. Tested voltage going to the user interface and found proper voltage. Replace user interface and unit came on. Placing Anne service diagnostics and found an F6 E3 (ACU cannot hear UI) error code. Placed unit in an auto test and unit ran as designed. Call complete.
Near San Marcos, TX 78666
Luis
Job Details: 06/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for freezing in fresh food. Temps reading 32 in deli and 30 in fresh food shelving. Checked damper seal good,adjusted gasket between damper and liner,replaced upper thermistor in fresh food and replaced ui control."
Near Leander, TX 78641
Lou
Job Details: 06/18/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect refrigerator leaking water at the bottom front. Upon further inspection, the customer pointed out at the bottom left corner at the hinge area where water is leaking from. I opened the left FC door and attempted to pull the bottom drawer out but it was encased in ice. Once I got the drawer out, I found a large block of ice around the bottom and sides of the drawer and found a large block of ice at the evap drain pan. I cleared the ice from the drain pan/drain opening and found where insulation had gotten into the drain tube and clogged the tube causing the water to backfill into the drain pan and freeze. I cleared drain tube and tested the flow through the tube and it is good.
Near Fischer, TX 78623
Noah D
Job Details: 06/18/2020
REFRIGERATOR GE CFE28USHKSS "Arrived on site to inspect fridge for not cooling, upon inspection found the fridge start device was a aftermarket starter put on by home warranty tech.... spoke with GE Sr# 03954110 and customer will need to speak with CR and the home warranty."
Near Austin, TX 78739
Leonardo
Job Details: 06/18/2020
DISHWASHER KITCHENAID KUDS50SVSS3 "Arrived on site to test unit for unit not washing. Test unit and found unit not filling with water. Found bad fill valve, will need new fill valve. Ordering fill valve . ; ordrng 1 W10648041 (FILL VALVE )"
Near Austin, TX 78749
Jacob
Job Details: 06/18/2020
REFRIGERATOR FRIGIDAIRE frs6lr5em6 Arrived onsite for unit not dispensing water or ice. Tested unit. Unit did not dispense and water or ice. Called Techline. Was to run voltage check. Found that switch for dispenser ice auger switch was defective. Told to replace RF switch in the dispenser panel. Got File #83684127. Ordered part. Rescheduled with customer ; ordrng 1 241679101 (RF DISPENSER SWITCH)
Near Belton, TX 76513
Jonathan M
Job Details: 06/18/2020
MICROWAVE MAYTAG MMV4207JZ0 Arrived on site for microwave that would not turn the underneath light bulb on. Inspected unit and work area. Replaced lightbulb and tested unit. Unit is working as designed. Call complete.
Near Hewitt, TX 76643
Jonathan M
Job Details: 06/18/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived on site for refrigerator that had a miss shaped gasket. Inspected unit and work area. Found gasket not sealing up at the top of the gasket. Replaced gasket and use heat gun to form a proper seal. Advise customer to keep the door closed for at least 34 hours until the gasket forms. Call complete.
Near San Marcos, TX 78666
Richard
Job Details: 06/18/2020
MICROWAVE AMANA AMV2307PFS3 Arrived onsite for the microwave not heating after running for 2mins . During testing found that the microwave will stop heating after 2 mins of run time. Ran diagnostics and found that the vent fan is not turning on while microwave is operating. Causing an overheating issue. Vent fan motor will need to be replaced and control. Ordering parts and office to schedule.; ordrng 1 W10849846 (cntrl-elec) and 1 W11252443 (motor-fan)
Near Austin, TX 78738
Brandon
Job Details: 06/18/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site to replace failed console, after replacing console, I calibrated unit, tested good.
Near Round Rock, TX 78664
David S
Job Details: 06/18/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "I arrived on site for fridge not cooling properly. I gained access to the evaporator and found an ice ball formed on the cap tube but no UI dye was found on the evaporator. I gained access o the compressor and inspected for any leaks, I did not find any dye from any leaks. I put my gauges in and found low side in a 10 inch vacuum and the high side was at 110 psi. I called Techline and spoke to Robert and got sr# 7728102282. He recommended isolating the heat exchanger, yodel loop, and the condenser. I will have to return with the proper access valve w10913906 to perform the tests. I recharged the system with 4.8oz of refrigerant.; ordrng 1 SEALEDSYSTEM (SEALED SYSTEM ) and 2 w10913906 (coupler)s"
Near Austin, TX 78701
Eman J.
Job Details: 06/18/2020
DRYER WHIRLPOOL WET4027EW0 Arrived onsite for dryer squeaking. Tested system. Dryer is squeaking. Ordering dryer repair kit 4392065. ; ordrng 1 4392065 (dryer repair kit)
Near Leander, TX 78641
Paul
Job Details: 06/18/2020
COOKTOP KITCHENAID KCGS556ESS02 Arrived onsite for a cooktop with the center burner not lighting to possibly replace previous diagnosed parts. I found the burner trying to light but the center burner cap was missing keeping the center burner from lighting. After I explained to the customer what was missing and what it looked like she found it. I installed the cap and tested the burner. The burner works as designed. Call complete.
Near Taylor, TX 76574
Andy
Job Details: 06/18/2020
REFRIGERATOR FRIGIDAIRE FFSS2314QS5A Arrived on site for refrigerator freezing food in RC. Tested and inspected unit and found failed damper assembly and thermistor. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service. Authorization needed.; ordrng 1 242278801 (thermistor assembl) and 1 242303001 (damper assy) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Austin, TX 78717
Wesley
Job Details: 06/17/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite and found fridge door rusted. Also found lovely damper motor is noisy although unable to replicate. Returning with damper motor and door. Office to reschedule. ; ordrng 1 13107554SQ (dor-fip ss)
Near Pflugerville, TX 78660
Andy
Job Details: 06/17/2020
WASHER MAYTAG MHW6630HC0 Arrived on site for washer not operating properly. Tested and inspected unit top screw for lid lock broken off from factory. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Pflugerville, TX 78660
Andy
Job Details: 06/17/2020
DRYER MAYTAG MED6630HC0 Arrived on site for dryer not drying. Tested and inspected unit and found issue with cutoff. Removed failed part and replaced with new. Tested unit and all operations are normal. Instructed customer on use of unit for best performance. No other repairs are needed at this time.