Near The Hills, TX 78738
Luis
Job Details: 01/06/2020
REFRIGERATOR BOSCH B26FT50SNS/02 "Arrived on site for no water dispensing. Removed cooper found harness not connected to valve,installed harness correctly to valve,tested water dispenser unit working as designed."
Near Cedar Park, TX 78613
Lou
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "arrived on site to inspect refrigerator door gasket issues. Upon further inspection, the customer (moving company) only had the door with no gasket. The gasket they received was the right gasket, but the door they had was the wrong door for the model of refrigerator that was provided. Customer had a replacement door that got damaged, which was the correct door. I advised the customer that they needed to order another door which should come with a gasket. Job completed."
Near Georgetown, TX 78628
Al
Job Details: 01/06/2020
DRYER WHIRLPOOL WED8200YW0 Arrived to inspect squeaking noises from dryer.Confirmed the complaint and disassembled the unit and removed and replaced the repair kit.Reassembled and unit tested as designed to customers satisfaction.
Near Georgetown, TX 78628
Lou
Job Details: 01/06/2020
OVEN WHIRLPOOL WOS72EC7HS00 "arrived on site to install previously diagnosed and ordered parts. Due to the console locking up, I removed and replaced the main control and the console and tested the unit. It operated as designed. Job completed."
Near Georgetown, TX 78633
Al
Job Details: 01/06/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived to inspect no power to dishwasher.Confirmed the complaint and checked the breaker box and also switch underneath the sink.Disassembled and found previous tech did not plug in the UI to the control.I corrected the issue and unit tested as designed.All water lines were dry at the time of service.CUSTOMER SATISFIED Job complete
Near Kingsbury, TX 78638
Richard
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Arrived onsite for the refrigerator water reservoir being frozen. Replaced reservoir and damper previously ordered. Tested water no leaks detected. Complete.
Near Georgetown, TX 78633
Al
Job Details: 01/06/2020
OVEN KITCHENAID KEMS309BSS00 Arrived to inspect wall oven not reaching temperatures.I used my temperature sensor and unit tested as designed.
Near Austin, TX 78738
Robert
Job Details: 01/06/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on job for the oven console not responding, upon inspection we found the touch pad was slow to respond, we replaced the console and retested and had normal operation, tested thermal sensors for correct function. Complete"
Near Austin, TX 78731
Scott
Job Details: 01/06/2020
MICROWAVE HOTPOINT RES0730DMWB "Arrived on site for microwave sparking and burned electrical smell. Couldn’t duplicate any failures . Tested unit . Heating water to specks ,no smells or sparking . Father was playing around with MW before I arrived and unit was operating normally for him as well.
Near New Braunfels, TX 78132
Richard
Job Details: 01/06/2020
RANGE JENN-AIR JJW8430DDS Arrived onsite for the upper oven not reaching baking temperature. During testing found that the control relay going to the heating element is not working properly. Needs new control board to complete repairs.
Near Austin, TX 78726
Scott
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for erratic dispensing of water . Found dispensing stayed the same it or with out filter . Door connection normal as well . Ordering all valves and pressure valve kit . Return 1/8 Nonwater leaks detected .; ordrng 1 PRESSUREVALVEKIT and 1 W10865826 (valve) and 1 W11129435 (DUAL VALVE BACK )
Near Georgetown, TX 78626
Lou
Job Details: 01/06/2020
WASHER KENMORE 110.450914 "arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics to test. The unit began to operate as designed until it got to the spin mode and the unit began to make a very loud screaming noise. Removed the back panel and determined the noise was the bearing. After attempting to look up the part, I found that the tub assembly is no longer available. I advised the customer of my findings and advised the part is not available and not repairable. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 01/06/2020
WASHER MAYTAG MVWB765FW3 "arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing the beginning of an error code of F7, but it cleared immediately. Continued with testing and the unit operated as designed. When the unit got to the agitation mode I could hear what sounded like gears slipping. Also, while spinning, I could hear what sounded like the gearcase grinding. I tilted the unit back and found a large amount of gearcase oil on the rotor and motor harness shield ad on all four panels. I advised the customer of my findings and advised that I would have to order parts and return to repair. I am ordering the clutch, rotor, & stator and will return with all prescreened parts. No water leaks observed during service. and 1 W10754448 (clutch) and 1 W11195971 (STATOR ) and 1 W11260238 (ROTOR)"
Near Buda, TX 78610
Leonardo
Job Details: 01/06/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for convection fan not coming on. Test unit and found that after 5 minutes of pre heating the convection fan comes on. Also show3d customer on owners manual where it tell you that the convection fan will come on with in 5 minutes of preheating. Job complete
Near Leander, TX 78641
Lou
Job Details: 01/06/2020
OVEN WHIRLPOOL WOS51EC0HS00 "arrived on site to inspect wall oven display/time. Upon further inspection, the customer advised that the clock on the unit display jumps time approximately 1-2 minutes per day. I placed the unit in diagnostics showing no error codes and tested all the components. All tested good. I contacted Techline and spoke to Andy and advised of my findings and that the unit is not connected to WiFi. Andy advised to check the hertz reading at the J8 connector on the main control. My reading was 60htz. Andy advised that the unit has to be connected to WiFi in order to receive updates and for the clock to be on whirlpool time so it won’t advance or jump. Also advised to not repair anything on the unit. Provided File #7726798073. I advised the customer of techlines recommendations and once the unit is connected to WiFi and has received updates, if the unit continues to malfunction to call it in to whirlpool. Job completed."
Near Horseshoe Bay, TX 78657
James
Job Details: 01/06/2020
TRASH COMPACTOR WHIRLPOOL KTTS505ESS0 Arrived on site and installed new container. Found spot welds on lower left side have let go and the door not hits the top right side when closing and has to be pushed closed from the bottom. Container will need to be reordered to repair; ordrng 1 WPW10451276 (container)
Near Georgetown, TX 78626
Dylan T.
Job Details: 01/06/2020
WASHER WHIRLPOOL LSE7804ACM Arrived on site customer complaint was unit wouldn’t fill with water or run replace the lid switch fix part of the problem but now t; ordrng 1 22001180 (timer-wshr)
Near Georgetown, TX 78628
Al
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KBFC42FTS06 Arrived to inspect ice maker spraying water into the freezer cabinet.Confirmed the complaint and disassembled the unit and found a block of ice in the fill shut not allowing water to reach the ice maker.Used my steamer to remove the ice.Reassembled and unit tested as designed.Customer satisfied.Job complete
Near Bee Cave, TX 78738
Leonardo
Job Details: 01/06/2020
DISHWASHER GE GDT695SSJ2SS Arrived on site to replace valve. Replaced valve no leaks present at this time.
Near Georgetown, TX 78628
Tyler B.
Job Details: 01/06/2020
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site for knob replacement, replaced and tested good. Customer concerns about discoloring on cook top SS . Took pics and advised it would need authorization from manufacturer ; ordrng 1 CNOTE (PART AUTHO )"
Near Belton, TX 76513
Al
Job Details: 01/06/2020
WASHER MAYTAG MVWC555DW0 Arrived to inspect washer not operational.Confirmed the complaint and attempted to service test the unit and unit wouldn’t display any lights.Unit was simply humming.Wrong control sent on service call.
Near Austin, TX 78759
Wesley
Job Details: 01/06/2020
DISHWASHER WHIRLPOOL WDF130PAHS0 Arrived onnsite and tested unit and found heating operating as designed. Advised maintenance on design specs. All else checks good.
Near Austin, TX 78703
Leonardo
Job Details: 01/06/2020
DISHWASHER WHIRLPOOL KUDE70FXSS5 Arrived on site to replaced tracks and drain hose and springs. Replaced all parts test unit and unit test good job complete. No leaks present at this Time
Near Round Rock, TX 78681
Al
Job Details: 01/06/2020
DRYER MAYTAG MED6630HC0 Arrived to inspect vibrating noise from front load dryer.Confirmed the complaint still exists.Called CS and was directed to SERVICE POINTER W11378591A.Ordering research for Aluminum tape.Also ordering SEAL KIT W11401018.Office to reschedule with customer when parts arrive.Needs more work.; ordrng 1 RESEARCH (ALUMINUM TAPE 8270P090-60 FROM SERVICE POINTER W11378591A) and 1 W11401018 (SEAL )
Near Belton, TX 76513
Al
Job Details: 01/06/2020
RANGE WHIRLPOOL WGE745C0FS01 Arrived to inspect defective cooktop.Confirmed the complaint and advised customer the part will be ordered and a technician will return to install.Took SD pics of damaged unit.; O-emld tckt
Near Georgetown, TX 78633
Dylan T.
Job Details: 01/06/2020
DISHWASHER KITCHENAID KDPE234GBS0 Arrived onsite customer complaint was unit leaking ran unit several times ran in test mode can’t find anything at this time all worked as designed all lines are dry
Near Salado, TX 76571
Dylan T.
Job Details: 01/06/2020
DISHWASHER JENN-AIR JDB9800CWP2 Arrived on site customer complaint was dishwasher rack was broken cannot get dishwasher out of the hole because this was too tight I did not want to damage the cabinets wife said that her husband will get it out when he gets home;
Near The Hills, TX 78738
Robert
Job Details: 01/06/2020
WASHER WHIRLPOOL MHW5630HW "Arrived on job for the dispenser leaking, upon inspection we found the dispenser was leaking in the drawer, replaced dispenser and retested, no leaks detected. Complete"
Near Austin, TX 78759
Wesley
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL KBFS25EWMS10 Arrived onnsite and heat treated hard gaskets. Advised customer on repair all checks good.
Near Austin, TX 78702
Luis
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF540CWBM01 found drain frozen over,previous tech cleared ice. Removed compressor cover found obstruction in duct bill to drain,cleared duct bill customer will need to defrost unit to clear drain in cabinet."
Near Austin, TX 78727
Scott
Job Details: 01/06/2020
VENTHOOD KITCHENAID KXU8030YSS1 Arrived on site for vent hood streaks . Grab can of SS cleaner from truck and microfiber cloth . Wiped hood down . Customer very happy with results . Documented with tech line Sr 7726803303. Recommended and instructed on cleaning and caring for ss . Job complete .
Near Bee Cave, TX 78738
Luis
Job Details: 01/06/2020
REFRIGERATOR JENN-AIR JS48CSFXDA "Arrived on site for no cool. Found no lights or unit powering on. Good voltage at outlet,checked voltage to control and power supply good 120vac checked dc voltage from supply no voltage,found inverter housing with burn marks. Diagnosed unit will need power supply replaced and recommending inverter. ; ordrng 1 12002799 (INVERTER) and 1 CNOTE (LM ON,Y) and 1 WP67001360 (SUPPLY POWER) and 1 WP67006853 (CONTROL)"
Near Austin, TX 78738
Leonardo
Job Details: 01/06/2020
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to test unit for unit getting to hot. Oven already calibrated to -30. Test unit by heating unit to 350 and unit got to around 355. Unit did not go over 355°. Job complete
Near Georgetown, TX 78633
Dylan T.
Job Details: 01/06/2020
COOKTOP GE PP9830SJ1SS Arrived on site customer complaint was glass cooktop had a crack took the old glass off put the new glass back on reinstall the cooktop tested the unit everything else worked great
Near Austin, TX 78727
Scott
Job Details: 01/06/2020
WASHER MAYTAG MHWE500VW00 "Arrived on site for unit starting the stopping cycle then draining while flashing sud code . Ran diagnostics f35 code , unit would not go further then step one in test then flash f35 then drain . Sensor ,trap,and hose all checked normal . Found control had failed Nonwater leaks detected at time of service ."
Near Austin, TX 78738
Robert
Job Details: 01/06/2020
FREEZER MAYTAG MZF34X20DW03 "Arrived on job for the freezer not keeping temp. Upon inspection we found the freezer evap was frosted over, defrosted evap and checked behind cover, ice build up cleared, defrost therm checked good, Ordering UI, ; ordrng 1 W11130843 (CONTROL )"
Near Lakeway, TX 78734
Robert
Job Details: 01/06/2020
REFRIGERATOR KENMORE 795.7204331 Arrived on job for not dispensing ice. Found the door for ice not opening. Align the door properly and test.
Near Austin, TX 78717
Paul
Job Details: 01/06/2020
OVEN KITCHENAID KEBK101SSS04 Arrived onsite for the oven that is not heating at all. I found the inner broil element burned out. I also found the outer broil and bake element open. I found the TOD closed and good. Both elements need to be replaced. I explained to the customer that the oven couldn’t be tested any further until the elements were replaced.
Near Cedar Park, TX 78613
Lou
Job Details: 01/06/2020
DISHWASHER BOSCH SHP865WF5N/10 "arrived on site to inspect dishwasher upper rack rollers. Upon further inspection, I found the upper rack adjuster wheels on the left side were completely broken off and the right side were cracked about to break off. I removed and replaced both adjusters and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78747
Leonardo
Job Details: 01/06/2020
MICROWAVE AMANA AMV2307PFS0 Arrived on site to test unit for interior light not coming on. Test unit and found bad switches. Replaced interlocks Assy test unit and unit test good job complete.
Near Lakeway, TX 78734
Robert
Job Details: 01/06/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of noise in spin cycle. The noise from the stator is normal. No codes and no leaks.
Near New Braunfels, TX 78130
Richard
Job Details: 01/06/2020
MICROWAVE WHIRLPOOL WMH32519HW2 Arrived onsite for the microwave blowing a fuse. Replaced door switches and fuse previously ordered. Tested microwave and everything is working properly to manufacture specs. Re installed microwave. Complete.
Near Leander, TX 78641
Lou
Job Details: 01/06/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that the unit leaked water on the right side and that the insulation was soaked. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed showing no leaks. I pulled the unit from the counter and retested and again no signs of water leaks. When I opened the unit door, I found a large amount of suds from the rinse aid dispenser. I found that the rinse aid cap wasn’t sealing correctly allowing rinse aid to leak out. I advised the customer of my findings and made recommendations for use & care as well as detergent & rinse aid use. No water leaks observed during service, job completed."
Near Killeen, TX 76549
Al
Job Details: 01/06/2020
OVEN WHIRLPOOL WFE505W0HB0 Arrived to inspect range oven not working.Turned oven on confirmed the complaint and found the bake element was defective.Ordering W11182108Needs more work ; ordrng 1 W11182108 (BAKE ELEMENT)
Near Leander, TX 78641
Lou
Job Details: 01/06/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "arrived on site to inspect microwave not heating. Upon further inspection, customer advised that the unit is intermittent on heating and sometimes it will show F1E4 error code. I tested the unit by placing a cup of water inside and turning the unit on for 30 secs. Unit operated as designed. I tested for one minute and again it operated as designed. I checked the MW relay (4903) and found it loose on the control board. Due to the error code, which I could not duplicate, ad the intermittent heating, I removed and replaced the main control board and retested. Unit continued to heat and the relay was attached firmly to the board. Job completed"
Near Round Mountain, TX 78663
James
Job Details: 01/06/2020
ICE MACHINE KITCHENAID KUID308ESS2 Arrived on site and tested operation. Found unit cycles properly and will make ice but the slabs are uneven and hanging up. Found cause due to crack in shower head causing slab to build up on one side and not the other. Unit will need new head to repair. ; ordrng 1 W10863947 (tube)
Near Georgetown, TX 78628
Al
Job Details: 01/06/2020
DRYER MAYTAG MEDB835DC4 Arrived to inspect dryer noises.Confirmed the complaint and used all pads to silence the noise.Reassembled and unit tested as designed to customers satisfaction.Job complete
Near Horseshoe Bay, TX 78657
James
Job Details: 01/06/2020
OVEN KITCHENAID KOSE500ESS03 Arrived on site and tested operation. Found unit is baking on average at 330 when set to 350. Calibrated up 10 degrees and tested. Unit now averaging 355 when set to 350. Unit tests good. Job complete
Near Austin, TX 78730
Luis
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site for loud noise. Diagnosed loud vibration noise from freezer compartment,found evaporator fan motor housing not secured to liner,secured housing correctly to liner reassembled freezer compartment tested unit unit working as designed."
Near Round Rock, TX 78665
Paul
Job Details: 01/06/2020
DISHWASHER WHIRLPOOL WDT720PADM1 "Arrived onsite for the dishwasher leaking from the bottom. I found F9E1 and F9E2 stored error codes. I found the diverter on the pump leaking. The sump and motor need to be replaced. I replaced the sump and motor, erased the error codes and tested the unit in diagnostics. The unit is working as designed. There were no water leaks present at the time of service. Call complete."
Near Lago Vista, TX 78645
Lou
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW5000DW2 "arrived on site to inspect washer water issues. Upon further inspection, the customer advised that the unit isn’t getting enough water to wash. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed with no error codes at the end of testing. I placed the unit in manual test mode and tested the water input/sensor. The unit began to fill and once it reached the correct level, the unit stopped filling. I made recommendations on use & care of the unit and use of detergents/softeners. No water leaks observed during service, job completed."
Near Austin, TX 78737
Luis
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for fresh food evaporator incased in ice. Defrosted evaporator installed new motor assembly,secured thermistor to correct location on suction line using foil tape and zip tie secured new cover with 4 screws. Ran diagnostics checked air flow good,changed defrost setting to basic.
Near Austin, TX 78729
Scott
Job Details: 01/06/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for gas smell . Checked all connections and joints with leak detector . No leaks were present . May or may not have smelled something . Ordering gas leaks detector just to double check findings . Please call to set return .; ordrng 1 GASLEAKDETECTOR
Near Killeen, TX 76549
Al
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 Arrived to inspect side by side refrigerator not cooling.Unit had been unplugged since customer discovered unit wasn’t working.I accessed the compressor and plugged the unit in and discovered the compressor came on but never produced a frost pattern on the evaporator.Advised customer the compressor was defective.
Near Kyle, TX 78640
Leonardo
Job Details: 01/03/2020
UNKNOWN UNKNOWN 1.23E+12
Near Buda, TX 78610
Luis
Job Details: 01/03/2020
REFRIGERATOR MAYTAG MFI2569YEM0 "Arrived on site for faulty control. Installed a new main control,programmed unit power cycled unit compressor and fans powered on."
Near Round Rock, TX 78665
Arthur B.
Job Details: 01/03/2020
FREEZER KITCHENAID KRSC503ESS01 "Arrived onsite for customer complaint of SxS dual evaporator refrigerator not cooling in RC side. Found RC fan not working and RC evaporator all frosted over. Removed all ice, installed new thermistor kit and fan cover.Reassembled and verified air flow. Unit now cools as designed. All water connections were dry at time of service."
Near Austin, TX 78701
Wesley
Job Details: 01/03/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onnsite and found unit operating as designed. Customer instruct. Advised according to customer questions.
Near Austin, TX 78723
Scott
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRT138FZDB00 "Arrived on site for freezer icing up . Found fill tube wasn’t in cup if icemaker ,causing water to spill out . Readjusted tube .removed ice out of freezer floor . No water leaks detected now at time of service . Job complete ."
Near Round Rock, TX 78664
Dylan T.
Job Details: 01/03/2020
OVEN WHIRLPOOL WFG540H0ES0 Arrived on site customer complaint was unit wouldn’t preheat ; ordrng 1 W10519952 (harns-wire)
Near Austin, TX 78758
David Z
Job Details: 01/03/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived on site to diagnose a leaking washer. Spoke with Eric in maintenance and was informed that unit leaking water underneath. Maintenance has checked the draining hose and it is currently disconnected. No visible tears found on bellow. Rescheduling with 2nd technician as this is a stacked unit and a 2nd tech is needed to remove dryer to gain access to cabinet / look under unit. Ordering 2nd man and office reschedule.; ordrng 1 2MAN (2MAN) and 1 CNOTE (OFFICE TO RESCHEDULE WITH 2ND MAN)
Near Round Rock, TX 78665
Arthur B.
Job Details: 01/03/2020
VENTHOOD WHIRLPOOL WVW57UC6FS "Arrived onsite for customer complaint of vent hood on new build home with scratches. Found top of vent hood has deep scratches. Took SD photos. Called WPL Techline, Andy SR#7726788457 with finding and advised of non repairable. No further work performed."
Near Pflugerville, TX 78660
Dylan T.
Job Details: 01/03/2020
WASHER WHIRLPOOL WTW4815EW1 Arrived on site customer complaint was washer wouldn’t lock replace the striker and the lock ran unit everything else work great as designed all lines are dry
Near Austin, TX 78723
Scott
Job Details: 01/03/2020
RANGE WHIRLPOOL WFC310S0EB3 Arrived on site for door not closing . Found hinges had failed . Ordering both hinges . Please call to set return visit .; ordrng 1 WPW10299226 (hinge-door) and 1 WPW10299227 (hinge-door)
Near Pflugerville, TX 78660
Dylan T.
Job Details: 01/03/2020
RANGE WHIRLPOOL WFG525S0JS0 Arrived on site customer complaint was she smelled gas coming through one of the burners couldn’t find anything wrong at this time checked all the burners all were going as designed
Near Austin, TX 78701
Wesley
Job Details: 01/03/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onnsite and installed panel. Ordering touch paint to finish cosmetic repair. ; ordrng 1 72017 (touchup wht)
Near Austin, TX 78735
Leonardo
Job Details: 01/03/2020
OVEN KITCHENAID KOSE500ESS04 Arrived on site to test unit for making loud noise. Test unit and found blower making loud rattling noise. Will need new blower replaced blower test unit and unit test good job complete.
Near Austin, TX 78701
Wesley
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onnsite and installed handles unit is otherwise cosmetic all correct. Doors have already been replaced.
Near Lakeway, TX 78734
Paul
Job Details: 01/03/2020
REFRIGERATOR AMANA ASI2575GRS00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the socket and tested the unit. The light is working as designed. Call complete.
Near Austin, TX 78737
Leonardo
Job Details: 01/03/2020
OVEN WHIRLPOOL WOD93EC0AS01 Arrived on site to test unit for unit fans staying on after turning unit off. Test unit and found blowers working as design. Blowers will continue to run till unit gets below 170°.
Near Austin, TX 78701
Wesley
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onnsite and found leaking valve causing blockage in spout. Replaced valve and cleared ice. All else checks good unit is now operating as designed.
Near Manor, TX 78653
Scott
Job Details: 01/03/2020
COOKTOP WHIRLPOOL WCE55US0HS01 Arrived on site for left front burner not turning on. Found installers had screwed the mounting bracket into the main wire harness which eventually shorted the switch and element. Replaced both switch an element. Will need to replace main harness o complete repair ( unable to splice wire ) . Please call to set return visit . ; ordrng 1 W11111805 (MAIN WIRE HARNES )
Near Killeen, TX 76543
Al
Job Details: 01/03/2020
DRYER WHIRLPOOL MLG26PRBWW1 Arrived to inspect commercial dryer not working.Confirmed the complaint and checked the fuse and the fuse was blown.I showed ANTHONY the unit was totally clogged with hair and lint debriCustomer charged $129.99 for diagnostics fee.No parts installed OFFICE TO BILL CUSTOMER $140.71 dTOTAL on CC that’s on file.Job complete
Near Pflugerville, TX 78660
Dylan T.
Job Details: 01/03/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site customer complaint was fridge and freezer were not cooling very well put the unit diagnostic no error codes in the system pulled a unit out found the compressor was scolding hot need to order the part and get the customer reschedule; ordrng 1 W11393142
Near Leander, TX 78641
Lou
Job Details: 01/03/2020
WASHER WHIRLPOOL WTW7300DW0 "arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error codes F5E2, F5E3, & F6E2. Cleared the code and continued with testing. Unit operates as designed, but during agitate and spin modes, I could hear the gearcase making a loud grinding noise. I advised the customer of my findings. I am ordering the gearcase, clutch and will return with the main control and lid lock assembly and replace all parts. LSO per customer request. No water leaks observed during service, job completed.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10754448 (clutch) and 1 W10811956 (GEARCASE)"
Near New Braunfels, TX 78130
Robert
Job Details: 01/03/2020
OVEN KITCHENAID KDRS483VSS00 "Arrived on job for door not closing correctly and lights not working correctly, upon inspection we found the hinge had snapped in the door, replaced both side and reattached, during testing we found the small oven light did not work independently from the large oven light, replaced door switch and no change, ordering control and large door switch. Office to reschedule ; ordrng 1 W11029221 (latch-door)"
Near Austin, TX 78734
Luis
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL KFIS29BBBL00 "Arrived on site for water leaking. Found ice build up behind icemaker housing and on facia also found unit going through a double fill on icemaker. Diagnosed unit will need heater kit and control kit. Need AUTHO ; ordrng 1 NEEDAUTHO and 1 W10619962 (HEATER KIT ) and 1 W10878991 (CONTROL KIT ), states that autho needed"
Near Manor, TX 78653
Scott
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for filter door not opening . Found door catching on toe kick . Readjusted to kick . Filter door is now functioning properly . Installed new filter. No water leaks detected at time of service . Job complete .
Near Florence, TX 76527
Al
Job Details: 01/03/2020
RANGE WHIRLPOOL WFE515S0ES1 Arrived to inspect cooktop damage.Customer advised the unit cracked when they were cooking with a cast iron skillet
Near Georgetown, TX 78628
Cliff
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site to diagnose a refrigerator that is not producing ice. Found ice container full at time of service and no mechanical issues were found. Advised homeowner ice cube may have gotten stuck in bail arm preventing unit from cycling. No repairs are needed and no leaks were found at time of service.
Near Hutto, TX 78634
Arthur B.
Job Details: 01/03/2020
RANGE WHIRLPOOL WFG975H0HZ0 Arrived onsite to install new control and UI touch panel form prior tech’s diagnosis. Removed and replaced both touch panel UI and control. Reassembled and tested unit @400F. Unit preheated and was able to shut off at control. No other issues found. No gas leaks detected at time of service.
Near Austin, TX 78704
Wesley
Job Details: 01/03/2020
ICE MACHINE KITCHENAID KUIX505ESS1 Arrived onnsite and found unit operating as designed save a leaking filter.
Near Round Rock, TX 78665
Tyler B.
Job Details: 01/03/2020
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site for unit with damaged panel, found console damaged as well and will need to return ; ordrng 1 CNOTE (OFFICE RS) and 1 W10849486 (console)"
Near Hutto, TX 78634
Cliff
Job Details: 01/03/2020
MICROWAVE WHIRLPOOL WMH31017HS2
Near Austin, TX 78701
Wesley
Job Details: 01/03/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onnsite and customer stated no further issue with door closing. Advised customer on use and care and reshaped door to prevent further issue.
Near Georgetown, TX 78633
Al
Job Details: 01/03/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived to inspect dishwasher stop issues.Replaced the stops and unit now works properly.Job complete
Near Austin, TX 78745
Luis
Job Details: 01/03/2020
REFRIGERATOR GE GSS25LGMBWW "Arrived on site to install all parts I previously diagnosed. Installed a new spring,crank door,ice door and solenoid assembly. Tested ice dispenser,ice dispensing correctly,checked ice door seal good.
Near Temple, TX 76504
Al
Job Details: 01/03/2020
WASHER MAYTAG MVWC565FW0 Arrived to inspect washer not spinning water.Attempted service test mode and unit clicked continuously.Removed and replaced the latch and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78727
Wesley
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRT111SFDW "Arrived and found leveler legs damaged. Unit is otherwise operating as designed, ordering leveler legs to repair. ; ordrng 2 WPW10340017 (leveler)s"
Near New Braunfels, TX 78130
Robert
Job Details: 01/03/2020
MICROWAVE WHIRLPOOL WMH31017HZ "Arrived on job for the microwave not heating, upon inspection we found the mag making a loud noise, and no heating, replaced cap, mag and diode. Retested and passed. Complete"
Near Austin, TX 78725
Scott
Job Details: 01/03/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site . Replaced control panel . No gas leaks detected at time of service . Job complete .
Near Leander, TX 78641
Lou
Job Details: 01/03/2020
REFRIGERATOR LG LMXS30776D/02 "arrived on site to inspect refrigerator door gaskets. Upon further inspection, customer advised that the right RC door isn’t sealing/closing like it used to. They said it doesn’t have the “suction” as before. I checked the gasket and it appeared to be good but I removed and replaced it and checked the door and it still isn’t sealing properly at the bottom left corner. I removed the door and attempted to adjust the lower hinge and still the door isn’t sealing well as it continues to bulge out at the bottom left corner. I am ordering the right door hinge stop (2) and hinge home bar. Office to schedule return service due to special order part. No water leaks observed during service.; ordrng 1 MEF62662106 (HINGE HOME BAR) and 1 MJB63171101 (DOOR STOPPER) and 1 MJB63171201 (DOOR STOPPER)"
Near Georgetown, TX 78633
Cliff
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found icemaker filter be frozen over due to failed heater and board. Both parts will need to be replaced to complete repair.; ordrng 1 AUTHONEEDED (AUTHO NEEDED ) and 1 W10843055 (cntrl-elec) and 1 W11087201 (heater)
Near Austin, TX 78757
Paul
Job Details: 01/03/2020
DISHWASHER FRIGIDAIRE FGID2466QF4A Arrived onsite for the dishwasher not draining. I found the pump running but not draining. I checked for hose restrictions and found none. The pump will need to be replaced. I could hear a piece of glass in the unit. I removed the pump again and was able to find the small piece of glass and removed it. The unit is working as designed. Call complete.
Near Austin, TX 78747
Leonardo
Job Details: 01/03/2020
DISHWASHER MAYTAG MDB4949SHZ0 Arrived on site to test unit for unit not starting. Test unit and found outlet getting 120. Found white wire loose at junction from wire nut. Secured white wire test unit and unit test good job complete. No leaks present at this time.
Near Dripping Springs, TX 78620
Kevin
Job Details: 01/03/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site and found fresh food temp is 38 degrees, freezer is 7 degrees, ice Production is good. Took one picture. Customer says refrigerator has corrected itself over the past several days and is now cooling normally. Issue was likely due to a food item keeping door open which caused evaporator to frost over. Once food item was consumed refrigerator was able to correct the frost. No water leaks from connections at time of service, job complete"
Near Lakeway, TX 78734
Paul
Job Details: 01/03/2020
DRYER WHIRLPOOL WED6620HC1 Arrived onsite for the dryer with the control panel not responding to touch like there is no power. I found the dryer unplugged from the wall outlet on arrival. I checked the voltage out of the wall outlet and had 241VAC. I turned the unit on with no issues. I checked for stored error codes and had none. I checked the harness between the main control and UI and found it good and seated correctly. The unit is working as designed at this time. The customer was not available to sign the ticket. I called the customer and let them know my findings. Call complete.
Near San Marcos, TX 78666
Robert
Job Details: 01/03/2020
REFRIGERATOR FRIGIDAIRE FPBC2277RF1 "Arrived on job for complaints of ice maker not working properly, per last tech we changed out ice maker gasket assembly and housing assembly. Checked for air leaks, none detected. Complete"
Near Temple, TX 76502
Al
Job Details: 01/03/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived to inspect abnormal washer noises.Service tested the unit and unit gave no error codes.I even allowed the customer to wash a deep water load of clothes.I remained at the residence until the unit completed the wash and unit never made the noises the customer complained about.All water lines were dry at the time of service.Could not duplicate the complaint.Job complete
Near Temple, TX 76504
Al
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived to inspect loud squeaking noises from the left ff door.Confirmed the complaint and used lubricant grease to silence the door.Customer satisfied.Job complete