Service History 823 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Georgetown, TX 78626

Jonathan S

Job Details: 08/03/2021

"Arrived on site for refrigerator not producing ice and not cooling in both sections. Inspected unit and work area. Found RC evaporator iced up. Found FC not at freezing temperatures. Gained access to FC evaporator and found ice ball on top right corner on evaporator. Performed diagnostics mode and ran test 4. Found no frost pattern developing in FC. Contacted service manager (CS). Will need to replace sealed system components, possible 3 way valve, RC evaporator harness, RC drain pan and continue to diagnose ice maker.

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, TX 78733

Leonardo

Job Details: 08/03/2021

Arrived on site to test unit for cooktop not working. Found red wire melted and terminal block. Will order new main harness office to reschedule. ; ordrng 1 W11134665 (Main harness) and 1 W11171886 (Cooktop harness)

We serviced a

KITCHENAID ICE MACHINE

Model KUID308ESS2

Near Austin, TX 78731

David Z

Job Details: 08/03/2021

"Arrived on site to follow up on icemaker that is producing thin ice. Ran unit and checked on arrival and found ice is thinner, but reservoir is not filling all the way. Reservoir has 1/4 under the max fill causing the thin ice. Ran unit and found it is filling fast enough, but not getting to max level. Recommend replacement of recirc pump due to failing water level sensor. ; O-emld tckt"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Dripping Springs, TX 78620

Robert

Job Details: 08/03/2021

Arrived on job for complaints of loud buzzing sound from dish washer. Ran the dish washer through a cycle to listen for buzzing noise. Found that dish washer was operating normally. No leaks detected at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Austin, TX 78728

Wesley

Job Details: 08/03/2021

"Arrived onsite and found frost build up favoring the left side of the freezer cabinet, but no seperator issue or door seal issue. Heat treated seal just in case. Advised customer on repair. Im event of repeat frosting.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM01

Near Austin, TX 78729

Justin

Job Details: 08/03/2021

"Arrived on site for a refrigerator with an ice maker causing no cool symptoms in the freezer compartment when on. Upon arrival the customer stated the real issue was very similar to the last. The unit will dispense water and continue to dispense until the ice bin is one solid block of ice. They stated after the IM was installed it did work normal for several days. I checked temps in the RC and found them at 5?F. Upon further inspection I found the IM that was installed was not lined up with the fill tube, and it was not attached properly with screws. This was allowing the water to come out all over the FC.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM00

Near Austin, TX 78753

Luis

Job Details: 08/03/2021

Arrived on site for damaged door replaced both damaged doors checked door seal good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Volente, TX 78641

Kayman

Job Details: 08/03/2021

Arrived onsite for refrigerator leaking from the dispenser. Upon arrival I found the FC=4 and the RC= 39 icebox at 30. I inspected the ice chute and found the gasket depressed and needing replaced. I found the ice bin door gasket has some gaps in the corners. I can see some water droplets coming down from the back of the ice maker adapter. I can also feel cold air seeping through the gasket on the rear adapter I called techline and we tested the ice bin thermistor. It showed within range so due to the parts previously replaced techline recommended replacing the dispenser UI along with the ice chute and adapter SR#7731406840. Office to R/S due to part availability REQUESTING AUTHORIZATION FOR REPAIR. ; ordrng 1 W11126056 (Adapter) and 1 W11347435 (Ice chute) and 1 W11330971 (UI) and 1 W10567561 (Ice bin door gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FZDB05

Near San Marcos, TX 78666

Andrew

Job Details: 08/03/2021

Arrived on site to test unit for not cooling. Found ball of ice on evap cover where cap tube is.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Hutto, TX 78634

Jimmy J.

Job Details: 08/03/2021

Arrived on site for Washer will not wash just says sensing then wash complete. Placed in diagnostics and F7E4 came on. Tested drive system and agitation and high speed spin were not working. Removed motor cover the rotor and found slider metal outer ring was completely off slider. Ordering new slider (W10734521) and Motor cover screw (W10636382) to return and complete the repair. Returning with all previous parts JIC. ; ordrng 1 W10734521 (Slider) and 1 W10636382 (Screw)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Austin, TX 78744

Kevin

Job Details: 08/03/2021

"Arrived on site and inspected refrigerator and found it is leaning to the right fresh food door swings open. Found left will razor is jammed and after resetting it was able to level refrigerator. Door now opens properly, job complete"

We serviced a

AMANA RANGE

Model AER6303MFS2

Near Elgin, TX 78621

Matthew

Job Details: 08/03/2021

"Arrived onsite for range not functioning. Upon arrival found error code for internal board failure on display.

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS0

Near Leander, TX 78641

Tommy

Job Details: 08/03/2021

"Arrived onsite for range having error code, found that unit had F2 E1 error code, from shorted key reset and breaker and tested unit is now operating as designed. Job Completed."

We serviced a

MAYTAG DISHWASHER

Model MDB4709AWW1

Near Austin, TX 78704

Kevin

Job Details: 08/03/2021

"Arrived on site and inspected dishwasher and found clean light is blinking, ran a diagnostic cycle and found no saved error codes. Dishwasher will complete a diagnostic cycle and after this started it on a normal cycle and it is progressing normally. Found spray arms are badly clogged and recommended that homeowner use a machine cleaner like dishwasher magic to remove buildup, took pictures and sent a short video of dishwasher running to PR.

We serviced a

WHIRLPOOL ICE MACHINE

Model GI15NDXZB2

Near Austin, TX 78746

Luis

Job Details: 08/03/2021

"Arrived on site. Replaced parts previously diagnosed ran diagnostics good water flow,water flowing over plate. unit working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Leander, TX 78641

Kayman

Job Details: 08/03/2021

Arrived onsite for microwave light not operating. Upon inspection I found the bulb is glued into the lamp holder and when I tried to remove the bulb it began to twist/break out of the metal part of the bulb. From what the customer described happened to the light I am ordering a main control and lamp holder to complete the repair.. ; ordrng 1 W11342846 (Control) and 1 W10210871 (Lamp holder)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Temple, TX 76504

Tali W

Job Details: 08/03/2021

"Onsite for dryer not heating on medium or high heat. Found temperature switch stuck, not allowing for change in temp. Replaced temperature switch. Temp on high heat 239 degrees with vent hose attached, unattached 200 degrees. Informed customer to have dryer vent cleaning service performed, and that Vent through wall attaches to 90 degree shallow rectangular duct causing restricted air flow pic in SDQP. Unit now functioning as designed call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Belton, TX 76513

Tali W

Job Details: 08/03/2021

"Onsite for washer displaying F8E1 and stopping mid cycle. In diag, found F2E1 stuck key, F8E1 long fill. Found drain hose installed too far into drain line. Installed drain hose holder and zip tie from truck stock 4 inches into drain line. Called techline spoke to Bruce SR# 7731404584. He agreed that the drain hose was the issue and improper installation can cause water to siphon out of drain hose during rinse cycle. Cleared errors and Ran diag cycle with no issues. Unit functioning as designed. Call complete."

We serviced a

WHIRLPOOL RANGE

Model GY399LXUS03

Near Killeen, TX 76542

Chance S

Job Details: 08/03/2021

Arrived on site to install previously diagnosed parts. Upon arrival disassembled UI and gained access to the control. I replaced the control and the membrane and then remounted them onto the the unit. After reassembly I tested all functions on the membrane and it found it working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Austin, TX 78745

Kevin

Job Details: 08/03/2021

"Arrived on site and inspected refrigerator and found water fill tube for icemaker is frozen, took pictures Cleared it and ran icemaker and it did not overflow or leak. Requested that apartment maintenance monitor refrigerator for correct operation, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Seguin, TX 78155

Noah D

Job Details: 08/03/2021

Arrived on site to inspect unit for a broken lid. Upon inspection found the unit left side hinge broken. Replaced lid and pins. All functions returned. Complete

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFC1

Near Pflugerville, TX 78660

Wesley

Job Details: 08/03/2021

Arrived onsite and replaced control and console together due to ongoing failure to start a cycle and communication errors. All checks good.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Round Rock, TX 78665

Jimmy J.

Job Details: 08/03/2021

Arrived on site for oven is not heating up at all. Found oven was set to Spanish and placed in sabbath mode. Changed language to English and took out of sabbath mode. Placed in diagnostics and got F1E1. Only error code. Cleared error code. Removed control and installed new control. Placed in bake to preheat at 350. Oven heating as designed. Placed in diagnostics again. No error codes came on. Job completed.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Manor, TX 78653

Matthew

Job Details: 08/03/2021

"Arrived onsite to replace previously diagnosed parts. Before charging called tech line to confirm charge. Confirmed 4.6 oz. Tech line explained could be one of three issues Defrost issues (confirmed no defrost issue), over charge or internal separation of heat exchanger. SR#7731412337. If sealed system does not correct issue call tech line back. Checked system and charged accordingly. Notified customer to give 24 hrs for freezer to come to temperature before loading with product."

We serviced a

WHIRLPOOL OVEN

Model KODE300ESS04

Near New Braunfels, TX 78132

Andrew

Job Details: 08/03/2021

"Arrived on site to replace lower control from previous diagnosis. Replaced control, tested unit, and latch seems to be stopping and going, not rotating consistent. Replaced latch and latch not engaging ran continuity and found both yellow and white wires open. Installed butt connections to broken wires. Replaced main control, tested unit, unit works good. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Kyle, TX 78640

Kevin

Job Details: 08/03/2021

Arrived on site and found door panel is damaged on the right hand side will need a new one to complete repair; ordrng 1 W11461694 (Door panel) and 1 W11391973 (Handle)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Kyle, TX 78640

Kevin

Job Details: 08/03/2021

Arrived on site and found door panel is damaged on the right hand side will need a new one to complete repair; ordrng 1 W11461694 (Door panel) and 1 W11391973 (Handle)

We serviced a

MAYTAG REFRIGERATOR

Model MSD2352KEW

Near New Braunfels, TX 78130

Andrew

Job Details: 08/03/2021

"Arrived on site to test unit for UI skin coming apart and ice door and seal breaking apart. Replaced ice door, seal and overlay ski on UI. Tested unit, unit works good.

We serviced a

GE REFRIGERATOR

Model PFE29PSDCSS

Near Killeen, TX 76542

Tyler

Job Details: 08/03/2021

Arrived on site for refrigerator needing previously diagnosed thermistors and ACU. Upon arrival I installed need parts then reassembled and tested unit. Found thermistors all within range of one another and ACU allowing proper reading of other components. Informed customer it should take 24 hrs to cool properly. Call complete

We serviced a

WHIRLPOOL RANGE

Model WFE320M0EB2

Near Killeen, TX 76543

Tyler

Job Details: 08/03/2021

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW03

Near Temple, TX 76502

Tali W

Job Details: 08/03/2021

"Onsite for freezer not cooling. Found compressor cutting off when unit is still 80 degrees internally. Compressor pulling 1.0A. C/S she had a power outage recently. Replaced start device, control, and thermistor (out of spec). Informed customer to put partially full water bottle in unit, wait 24-48hrs for proper cooling temps, then check to see if water is frozen before putting any food inside unit. Unit functioning as designed. Call complete."

We serviced a

GE REFRIGERATOR

Model ZISS42DYS

Near China Spring, TX 76633

Jonathan M

Job Details: 08/03/2021

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Went to disassemble unit and found an ice sheet on the upper wall due to the customer not defrosting the unit manually. The customer advised that his wife was here on the prior visit and she did not relay over that he needed to defrost the unit. Spoke to CS and he was advising that the unit need to be completely defrosted due to the potential possibility of breaking several components if the unit was not defrosted from the evaporator down.

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Killeen, TX 76541

Chance S

Job Details: 08/03/2021

Arrived on site for broken lid lock on dryer. Upon arrival found strike broken in half. I entered the unit into diagnostics to test the lid lock assembly and could not force it to activate. Im ordering a new strike and lid lock assembly to install on return. Office to reach when availability on parts is known.; ordrng 1 W11457841 (Door strike) and 1 W11394572 (Lid lock assembly)

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTVS0

Near Killeen, TX 76542

Job Details: 08/03/2021

Arrived back on site to install dispenser due to current one not opening properly. R&R and unit tested properly to customers satisfaction. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC5SHEXNB03

Near Killeen, TX 76542

Chance S

Job Details: 08/03/2021

Arrived on site for the ice dispenser chute hanging/broken. Upon arrival I inspected the ice dispenser and found the chute mounted improperly but no components were broken. I remounted the unit and did a few jerk and pull tests to ensure it was secure and the issue would not return. The dispenser chute is now mounted properly and securely and the unit dispenses ice as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RHAXNB00

Near Killeen, TX 76549

Job Details: 08/03/2021

Arrived on site and inspected side by side refrigerator in the garage. Customer advised the refrigerator temperatures arent keeping the food in the refrigerator compartment as cold as they should be. Found the control board is defective and will need to be replaced. Returning with all previously ordered parts. Office to schedule return services due to part availability. ; ordrng 1 W10135090 (MAIN CONTROL BOARD) and 1 2303804 (Electronic Control Board)

We serviced a

WHIRLPOOL WASHER

Model WFW9151YW00

Near Killeen, TX 76542

Tyler

Job Details: 08/03/2021

"Arrived on site for washing not spinning cloths out all the way. Upon arrival I entered diagnostics and found following errors (Lf, f0e1) upon further inspection I found the rotor, stator, and entire tub assembly coming loose from one another.

We serviced a

WHIRLPOOL FREEZER

Model KBFC42FTS07

Near Lakeway, TX 78734

Brandon

Job Details: 08/03/2021

"Arrived on site for customer complaint of unit leaking out of ice maker and frost build up. Found leak coming from ice maker, I replaced ice maker, unit tested good. Found gunk build up on freezer gasket, I cleaned gasket, unit tested good.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Harker Heights, TX 76548

Chance S

Job Details: 08/03/2021

Arrived on site for upper spray arm falling off. Upon arrival confirmed issue and attempted to reattach the spray arm. Upon repair attempt I found the spray arm would not lock into place on the spray arm housing and the retaining clip on the housing is broken.; ordrng 1 W11545334 (Upper spray arm assembly)

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Pflugerville, TX 78660

Wesley

Job Details: 08/03/2021

Arrived onsite and found clogged orifice. Advised customer on cleaning. Repaired gas flow and flame. All checks good. Advised customer on repair

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Dripping Springs, TX 78620

Robert

Job Details: 08/03/2021

"Arrived at job for complaints of dishwasher not cleaning properly, including soap still sitting in the dispenser at end of cycle.After replacement test operation. No leaks detected at time of service."

We serviced a

WHIRLPOOL WASHER

Model LSQ9659LW1

Near Austin, TX 78745

Kevin

Job Details: 08/03/2021

"Arrived on site and inspected washer and found tub will not move. Disassembled washer and found coupler has been ground out and is really spinning on motor side. Found drain pump is jammed and will not move. Quoted customer for repair. There is water in the tub that will need to be removed before replacing drain pump. coupler has already been installed.; ordrng 1 W10339326 (Wl switch) and 1 WP3363394 (Drain pump)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Cedar Park, TX 78613

David S

Job Details: 08/03/2021

Arrived on site for dishwasher upper rack coming out. I inspected the unit and work area. I installed new stops into the tracks. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYM6

Near Georgetown, TX 78633

Jonathan S

Job Details: 08/03/2021

"Arrived on site to install previous diagnosed . Gained access to vent assembly. Removed failed vent and installed new. Per diagnostics mode with front panel off of door. Monitored test cycle operation. Found suds buildup in unit. Spoke with in suds and ran a cap of cooking oil in unit to reduce suds. All else tested good, no water leaks detected.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB00

Near New Braunfels, TX 78130

Andrew

Job Details: 08/03/2021

"Arrived on site to test unit for RC not cooling. Found evap motor not engaging causing frost build up. Removed all ice and frost, replaced evap motor, tested unit, unit works good. Evap drain not clogged.

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Woodway, TX 76712

Jonathan M

Job Details: 08/03/2021

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced gear case transmission and ask the customer if she would like to replace her wash plate as the wash plate inner spline was rusting and starting to become worked. T

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Austin, TX 78757

Scott

Job Details: 08/03/2021

"Arrived on site for microwave door not making proper contact with switch on left side . Will need to replace inner door . Ordering brushing, arm and hinge . Call to set return ; ordrng 1 WPW10128850 (Bushing) and 1 W11214480 (Arm) and 1 W10874474 (Hinge)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Georgetown, TX 78633

Jonathan S

Job Details: 08/03/2021

"Arrived on site to install previous diagnosed parts. Removed failed control and installed new. Assembled unit and tested operation. Heated cup,of water on sensor cooking and time. Checked fan with paper test and found all tested good."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Round Rock, TX 78664

Jimmy J.

Job Details: 08/03/2021

"Arrived on site for Washer tripping circut, has already been fixed once, same issue happening. Found GFCI customer previously had washer plugged into was tripped. They now have the washer plugged into another GFCI in the laundry room and it is now tripping the breaker. Ran diagnostics and no error codes came on. I called Whirlpool tech line and spoke to Dave. I explained the washer being plugged into GFCI and he agreed the washer will continue to trip the breaker until they have a normal single face outlet installed that is not a GFCI.

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Cedar Park, TX 78613

David S

Job Details: 08/03/2021

Arrived on site for dryer not having power. I inspected the unit and work area. I tested the unit and it would not power on. I gained access to the terminal block and found it wired incorrectly. I wired it properly and tested voltage to the unit I found L1 only showing 25 vac and L2 showing 120vac. I reset the breaker and retested the unit. I found good voltage across both lines. The unit now powers and and works as designed. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED8300SW2

Near Austin, TX 78729

Justin

Job Details: 08/03/2021

"Arrived on site to install previously diagnosed parts. Upon further inspection I found significant water and condensation build up inside the unit. Taking the unit apart I found the same. The customer informed me that the ventilation was not fixed yet, but had been closed during some rain a few days prior. Due to the flap on the vent not working and it being closed, I advised the customer not to run the unit due to safety; that is until the vent gets fixed. I installed the two front pins and bolts, all four wheels, and a new belt. I then ran the unit quickly to verify it had heat and would spin. The unit was now working as designed. I left the unit unplugged and informed the customer. Call complete."

We serviced a

GE COOKTOP

Model JGP932BEC2BB

Near Georgetown, TX 78626

Jonathan S

Job Details: 08/03/2021

Arrived on a vacant site to service gas glass cooktop. Inspected unit and work area. Found glass cracked in front (see SD-pic). Tested operation and found both back burners not igniting. Found no spark on back left burner. Will need to gain access to components to continue to diagnose. High possibility when removing glass top it will crack more and possibly break.

We serviced a

IKEA DISHWASHER

Model IDT930SAGX0

Near Lakeway, TX 78734

Leonardo

Job Details: 08/03/2021

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WFE515S0JS0

Near Temple, TX 76502

Tali W

Job Details: 08/03/2021

"Onsite to install previously diagnosed part. Replaced cooktop, tested all burners, unit functioning as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8500BW0

Near Jarrell, TX 76537

Tyler

Job Details: 08/03/2021

"Arrived on site for washer leaking water. Upon arrival I found no errors in diagnostics. During further inspection I found no signs of corrosion, cracks, holes, etc in any of the water supply lines, pumps, tubs etc. after removing back panel I found tub skirt is cracked just under the recirculating fill hose plugged into the skirt.; ordrng 1 WPW10550152 (Tub skirt)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS03

Near Hutto, TX 78634

David S

Job Details: 08/03/2021

"Arrived on site for fridge not cooling properly in the Fresh food section. I inspected the unit and work area. I out the unit into diagnostics and test 128, I found the unit running software version 7.0.0.0. I checked the rc evaporator thermistor sensor from the UI, it showed the thermistor was at 50 degrees while encased in ice. I am replacing the rc evaporator cover and changing the unit into basic defrost. I found the wiring harness different on the new cover..; ordrng 1 W11359775 (Rc evap cover)"

We serviced a

WHIRLPOOL RANGE

Model Rf265lxtb

Near Killeen, TX 76549

Job Details: 08/03/2021

"Arrived on site and inspected range with cooktop indicator light that was stuck on. When I arrived the light wasnt on, so I couldnt replicate the failure. Customer advised the cooktop light was on for several days. Im ordering the cooktop indicator to complete the repair. Office to schedule return services. Needs more work ; ordrng 1 8523265 (COOKTOP INDICATOR LIGHT)"

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Austin, TX 78737

Robert

Job Details: 08/03/2021

"Arrived at the job for complaints of water getting inside the soap dispenser. Found calcium build up on dispenser spraying water on areas that it shouldn?t. Will neeed to replace dispenser..; ordrng 1 W10862190 (dispenser)"

We serviced a

KITCHENAID DISHWASHER

Model WDTA50SAHZ0

Near Austin, TX 78748

Kevin

Job Details: 08/03/2021

"Arrived on site and inspected dishwasher and found adjusters on upper rack on left hand side are broken.after Replacement upper rack is operating normally, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Round Rock, TX 78681

David S

Job Details: 08/03/2021

Arrived on site for refrigerator making a noise. I inspected the unit and work area. I found the unit out of level. I leveled the and put it into diagnostics. I found the compressor not coming on but the start device was clicking. I replaced the start device and capacitor. I retested the unit and it is now coming on. The unit was out of level causing compressor lines to rub again the cabinet of the unit making the unit noisy. Job complete.

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC

Near Kyle, TX 78640

Robert

Job Details: 08/03/2021

"Arrived on job for complaints of error code. Called tech line 7731403054. Replaced both valves and WL switch. Drained washer with vacuum pump. No motor function, drain stuck in on position. Checked air dome hose and it was clear. Ran diagnostics and got F8E3 code. Cleared codes and ran diagnostics cycle. Washer ran the diagnostics but drain pump ran continuously. Called tech line again 7731406067. Checked voltage and polarity, and they came out good. Tech line recommended replacement of control. ; ordrng 1 W11322901 (cntrl-elec)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Austin, TX 78717

Justin

Job Details: 08/03/2021

"Arrived on site for a microwave not working unless the door is slammed. Upon arrival the customer stated the real issue was the light had been out for a while. One day she slammed the cabinet door above her MW and it turned back on. The unit was having intermittent light failure. I gained access to the MW housing and found the harness burnt to it. I am ordering the housing, harness, and bulb to complete the repair. Office to reschedule. ; ordrng 1 W10210871 (Lamp Housing) and 1 8206232A (Lamp) and 1 W11350914 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FZDM07

Near Austin, TX 78717

Justin

Job Details: 08/03/2021

Arrived on site for visibly broken parts. Upon further inspection I found the RC gasket needing to be slightly reshaped. I reshaped it with my heat gun and advised the customer to not open the door for at least 4 hours to let it seal. I also found the RC gasket on hand damaged. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Austin, TX 78729

Justin

Job Details: 08/03/2021

"Arrived on site for a refrigerator with no ice production. Upon arrival the customer stated the IM stopped making ice after they changed the filter, but the water dispenser still worked fine. They also found the filter was stuck now. I checked temps and found the FC at 7?F, the RC at 34?F, and the ice box at 15?F. I then harvested the IM and found ice already in the mold. It harvested as designed. I jumped the IM fill and found it also working as designed. I checked voltage to the IM and found the proper 120VAC. I tested the door switch several times and found it working as designed. I found the filter not jammed, and walked the customer through on how to properly remove it. I found no mechanical failure on the IM or unit. The unit was working as designed at the time of service. No leaks observed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Leander, TX 78641

Tommy

Job Details: 08/03/2021

"Arrived onsite for unit not operating or spinning. Upon arrival found unit actuator had slipped out put back into position and proceeded to test unit fills drains and spins and Agitates, office to reschedule upon receiving shift actuator.; O-emld tckt"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Pflugerville, TX 78660

Wesley

Job Details: 08/03/2021

Arrived onsite and found f9e1 error. Replaced drain pump to repair intermittent issue. Unit is now operating as designed. Advised customer on repair.

We serviced a

GE REFRIGERATOR

Model GFD28GMLBES

Near Cedar Park, TX 78613

David S

Job Details: 07/31/2021

Arrived on site for filter housing fallen off and filter not seating. I inspected the unit and work area. I reinstalled the the filter housing. I installed the customer provided filter. I tested the water dispenser and found it working as designed. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Austin, TX 78730

Luis

Job Details: 07/31/2021

Arrived on site for water leaking and drip lights in freezer diagnosed a defective led in freezer section replaced lower right led all leds working. Tested water dispenser found water leaking from dispenser line in door unit will need a new freezer door. See attn. note ; ordrng 1 W10800792 (Freezer door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Austin, TX 78734

Luis

Job Details: 07/31/2021

Arrived on site for not dispensing ice. Tested dispenser found coupling on auger motor not tight on motor shaft installed coupling fully to auger motor reinstalled ice bucket tested crushed and cubed ice. Ice dispenser working after installing coupling fully to shaft of motor

We serviced a

WHIRLPOOL DISHWASHER

Model WDF130PAHS1

Near Leander, TX 78641

Kayman

Job Details: 07/31/2021

Arrived onsite for dishwasher not finishing cycle. Upon inspection I found F4E3 stored in the unit. I let diagnostics run through and found the motor dead or not operating. I am ordering a sump and motor to complete the repair. Returning with a control jic. Office to R/S due to part availability. ; ordrng 1 W10888591 (Sump and motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC5SHEXNS05

Near Georgetown, TX 78628

Jonathan S

Job Details: 07/31/2021

"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Tested voltage to ice maker and found correct voltage. Removed ice maker to advance cycle and found ice maker mold chipping. Shown customer ice maker and informed it will need to be replaced. Removed failed IM and installed new. Monitored ice maker cycle without advancing. All tested good, no water leaks detected during service.

We serviced a

KITCHENAID ICE MACHINE

Model KUIC18NNZS0

Near Austin, TX 78738

Luis

Job Details: 07/31/2021

"Arrived on site for weak water flow diagnosed a defective water valve,replaced water valve ran diagnostics good water flow to reservoir

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Killeen, TX 76542

Tyler

Job Details: 07/31/2021

Arrived on site for dryer making loud noise. Upon arrival I confirmed the noise and after disassembly I found roller drive assembly had bad bearing. I replaced the assembly kit and reassembled and tested the dryer. Found noise was no longer present. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Cedar Park, TX 78613

David S

Job Details: 07/31/2021

Arrived on site for dishwasher leaking. I inspected the unit and work area. I put the unit into diagnostics and ran a test cycle. I found the unit leaking from the door gasket. I inspected the gasket and found glass shards in it and some glass in the spray arms. I cleared the glass from the spray arms and gasket. I found the gasket damaged from the glass and still leaking. .; ordrng 1 W11177741 (Seal)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Canyon Lake, TX 78132

Noah D

Job Details: 07/31/2021

"Arrived on site to inspect unit for not making ice, upon inspection found the unit full of ice in the mold but not dumping, reset ice maker and tested. All functions worked and unit filled. Leveled doors due to big gap, Complete"

We serviced a

WHIRLPOOL RANGE

Model WFG515S0EB1

Near Austin, TX 78717

David S

Job Details: 07/31/2021

"Arrived on site to install previous diagnosed parts. I gained access to the orfice holders and replaced the right front with new. I installed all new burner heads, caps, screws, and cooktop. I reassembled the unit and tested it. It is working as designed. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QMS00

Near The Hills, TX 78738

Luis

Job Details: 07/31/2021

"Arrived on site. Removed filter from housing found base plate installed over filter,installed base plate correctly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF320PADB3

Near New Braunfels, TX 78130

Noah D

Job Details: 07/31/2021

"Arrived on site to inspect unit for not washing dishes, upon inspection found the pump did not start when called for,Replaced and tested for leaks. No leaks found.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Georgetown, TX 78633

Jonathan S

Job Details: 07/31/2021

"Arrived on site for refrigerator not making ice after attempting to repair ice maker. Inspected unit and work area. Found ice maker in off position and confirmed with customer. Performed diagnosed mode and found ice maker thermistor not reading correct temperature. Will need to replace ice maker

We serviced a

KITCHENAID OVEN

Model KODE507ESS05

Near Temple, TX 76502

Tyler

Job Details: 07/31/2021

Arrived on site for wall oven needing previously diagnosed inner glass panels for both doors. Upon arrival I installed new glass panels Andes also found all lights fully functioning as designed. Informed customer that if lights go back out it would be likely main control is having a failure sustaining power to leds. But at this all is functioning as designed. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM00

Near Leander, TX 78641

Kayman

Job Details: 07/31/2021

Arrived onsite for refrigerator not making ice. Upon arrival I found the FC at around 38 degrees and meat thawed. RC=43 I accessed the compressor area and found it running hard and hot but had an amp draw of 1.1 I accessed the FC evaporator and found a mass of ice formed over the capillary tube area. I am ordering a compressor (8201675) drier(WPW10143759) FC evap(WPW10608485) coupler(W11506635) RC evap(W11492867) UI(W10789393). ; ordrng 1 8201675 (Compressor) and 1 WPW10143759 (Drier) and 1 WPW10608485 (FC evap) and 1 W11506635 (Coupler) and 1 W11492867 (RC evap)

We serviced a

GE COOKTOP

Model JGP328BEJ1BB

Near Georgetown, TX 78633

Jonathan S

Job Details: 07/31/2021

"Arrived on site for cooktop that continues to spark. Inspected unit and work area. Plugged unit to verify failure. Disassembled unit and single out each component. Found failed spark harness. Removed failed harness and installed new. Assembled unit and tested operation. All tested good.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Georgetown, TX 78628

Jonathan S

Job Details: 07/31/2021

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Leander, TX 78641

Kayman

Job Details: 07/31/2021

Arrived onsite for washer making loud noise or off balanced. Upon inspection of the diagnostics table I found no stored error codes in the unit. I ran automatic test and found that at the start of high spin the unit will screech loudly and then a couple more times intermittently through out the spin. I removed the belt and replaced it with van stock part # (W10808317). I tested the unit and it is no longer making a screech noise at any time in the spin cycle. I tested it one more time and the unit is working as designed at this time. No leaks detected during time of service. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near New Braunfels, TX 78130

Noah D

Job Details: 07/31/2021

"Arrived on site to inspect unit for not allowing cycles or selection, upon inspection found the control shorted. Replaced control and tested. Complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Leander, TX 78641

Kayman

Job Details: 07/31/2021

Arrived onsite for dishwasher not starting or operating. I put the unit into diagnostics and found no stored error codes. I let the cycle run through and it went through all tests and functions with no issues or failures. Heater came on as designed in diagnostics. The unit is working as designed at this time with no leaks detected during time of service. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WRX735SDHV00

Near Killeen, TX 76542

Tyler

Job Details: 07/31/2021

Arrived on site for refrigerator making loud noise during ice dispenser use. Upon arrival customer stated unit hadnt been making noise for a few days and seemed fine but wanted it checked. I ran visual and stress tests on dispenser to try and replicate noises. Failed to see any issues. After discussing with customer the symptoms I found the most likely cause was ice cubes getting jammed within auger grinding teeth of ice bucket itself. I disassembled ice bin and found dispenser flap popped out of place. Realigned flap and found unit full opening and closing as designed. Asked customer to email in audio recording of issue if it were to come back. Call complete

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC2

Near Killeen, TX 76542

Tyler

Job Details: 07/31/2021

"Arrived on site for washer not unlocking door. Upon arrive I found an f8e3, f9e1, & F5E2 error. Upon further inspection I found drain pump and shorted out and cause door lock to fail to open at end of cycle. After verifying pump wasnt clogged I then replaced drain pump and reasse and tested washer. Found no leaks during repairs and unit fully functioning as designed. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS970CIHZ00

Near Temple, TX 76502

Tyler

Job Details: 07/31/2021

"Arrived on site for refrigerator not cooling properly on rc side. Upon arrival I checked temps in both compartments (Rc temp: 55, FC temp: 14 degrees.) found ice bin was full of ice and showed no evidence of a cooling issue right away. I checked thermistor value from main control to rc thermistor (6.39ohms). Also ran tests 4 steps 1-5/and found sealed system operating efficiently. Customer stated a month before arrival unit had a major defrost issue. They showed me photos of ice they defrosted and I confirmed it was in fact a defrost related issue but in the past month it hasnt come back.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSP42QHS00

Near Killeen, TX 76542

Tyler

Job Details: 07/31/2021

"Arrived on site for refrigerator needing previously diagnosed sealed system equipment. Upon arrival found unit had no refrigerant left in system due to size of leak. I installed new compressor, evap coil (due to visibility of dye leak), drip pan heater (major leak area of original leak in system. After vacuuming unit for 30 minutes and verifying no signs of pressure leak I recharged system with 6.750z of refrigerant. Found after letting unit run over another 30 minutes that unit was cooling and evap coil was frosting over evenly. Found psi lvls just around 150 and 0 psi after run time testing. Informed customer it could take 24hrs minimum to stabilize cooling temps. Call complete"

We serviced a

MAYTAG DRYER

Model MED8200FC0

Near Leander, TX 78641

Kayman

Job Details: 07/31/2021

Arrived onsite to install previously diagnosed parts. I installed the thermal fuse and tested the unit. The unit is working as designed at this time. I advised the customer to monitor the unit over the weekend. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6NHAXVB01

Near Lakeway, TX 78734

Luis

Job Details: 07/31/2021

Arrived on site for water leaking. Found solenoid on valve not fully closing gained access to icemaker found broken and exposed wires at liner harness

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Cedar Park, TX 78613

David S

Job Details: 07/31/2021

Arrived on site for water leaking into fresh food section. I inspected the unit and work area. I found water under the crisper draw. I inspected the drip pan and it is now warped. I gained access to the drain tube in the back of the unit. I found it sealing against the cabinet. I removed the drain tube and found a partial restriction. I cleared the restriction. I attempted to fish a wire up the drain tube in the cabinet and it would not go past a couple of inches. I used a long screw driver and found the same thing. The insulation around the drain tube has collapsed causing the unit not to drain properly. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC42FKS01

Near Austin, TX 78730

Luis

Job Details: 07/31/2021

"Arrived on site for cooling complaint. Per customer unit cools but temps rise with doors open,top panel off found excessive heat from condenser coils,found condenser fan not running diagnosed unit will need a new fan assembly parts; ordrng 1 W10181323 (Condenser fan)"

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JS0

Near New Braunfels, TX 78130

Noah D

Job Details: 07/31/2021

"Arrived on site to inspect unit for not heating normally, upon inspection found no visible burns, tested element and found no continuity. Replaced element and tested. Heat returned. Complete"

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Leander, TX 78641

David S

Job Details: 07/31/2021

Arrived on site to install insulation kit per service pointer W10917778. I gained access to the interior of the door and installed the insulation strip. I reassembled the door.

We serviced a

AMANA WASHER

Model NFW5800HW0

Near Leander, TX 78641

Kayman

Job Details: 07/31/2021

Arrived onsite for washer losing power or not operating. Upon inspection I found the unit to be stacked with a dryer on top. I will need to order a 2nd technician for assistance in the repair. Office to R/S. REQUESTING 2 MAN JOB. ; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS48FMX00

Near Austin, TX 78739

Luis

Job Details: 07/31/2021

"Arrived on site for cooling complaint. Removed evaporator cover found weak frost pattern frost on only first couple coils removed compressor cover found corrosion on exchanger diagnosed a leak at exchanger in liner sealed system will need to be rebuilt

We serviced a

WHIRLPOOL DRYER

Model WED9550WW1

Near Andice, TX 78628

Jonathan S

Job Details: 07/31/2021

Arrived on site to install previous diagnosed parts. Inspected unit and work area. Found unit has front plastic tear drop. Informed customer when removing front plastic it is mostly likely some of the clips will break. Customer understood and wants to continue with repair. Disassemble dryer and test guide wheels. Recommend to replace other 3 guide wheels while serving. Removed failed guide wheels and pulley. Removed lint from unit. Assembled unit and tested operation. All tested good.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Leander, TX 78641

Kayman

Job Details: 07/31/2021

Arrived onsite to install previously diagnosed parts. I installed the cam and belt. I tested the unit and during spin the unit make a noise consistent with 2 parts of the drive system rubbing against each other or the bearing in the gear case has failed and is throwing everything off center. I am ordering a gear case and drive system components to complete the repair. The customer had concerns of the unit not filling with enough water. I tested the units inlet valve and it seemed to be ok but I will order a valve JIC. office to R/S due to part availability. ; ordrng 1 W11399433 (Control) and 1 W11038689 (Valve) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W10913953 (Actuator) and 1 W11497303 (Motor)