Service History 823

Near Austin, TX 78717
Lou
Job Details: 03/29/2019
MICROWAVE KITCHENAID KOCE500ESS06 "arrived on site to inspect microwave no heat. Upon further inspection, the customer advised that the oven was not heating. This unit is a microwave/oven wall unit. I tested temps in the oven with my multimeter and found that the unit does not heat up. I removed t(e unit from its place and removed the back cover and control cover and tested ohms to the element and other components. All tested good. I inspected the control and found the Bake element relay was melted. I removed and replaced the control and tested and the unit operated as designed. I advised the customer of my findings/repairs. Job completed."
Near Temple, TX 76504
Al
Job Details: 03/29/2019
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived to inspect microwave removed and replaced the housing for the bulb. Unit still didn’t work. I ordered the main Harland will return with both bulbs and the control.CUSTOMER WILL CALL TO RESCHEDULE DUE TO HER GOING OUT OF TOWN FOR 2 1/2 weeks.NEEDS MORE WORK ; ordrng 1 W10872453 (HARNESS MAIN)
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/29/2019
OVEN WHIRLPOOL WFG530S0EW1 "Right on site. Check for temperature issues. Found temperature off 80° in oven when set at 450. Replaced sensor and cycle, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/29/2019
OVEN WHIRLPOOL WFG530S0EW1 "Right on site. Check for temperature issues. Found temperature off 80° in oven when set at 450. Replaced sensor and cycle, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/29/2019
OVEN WHIRLPOOL WFG530S0EW1 "Right on site. Check for temperature issues. Found temperature off 80° in oven when set at 450. Replaced sensor and cycle, all functions tested OK. No leaks present. Job complete"
Near Pflugerville, TX 78660
Andy
Job Details: 03/29/2019
WASHER MAYTAG MVWB835DW4 Arrived on site for washer not spinning/Wet clothes at end of cycle. Checked for error codes and found F0-E3 (Overload) Ran manual test and all tested good. Checked drain line and drain line was 4 to 6 inches inside drain. Reinstalled drain line and calibrated unit. Called tech line and spoke with Chris (SR # 7724481272) Made aware of issues and was instructed to speak with customer on user care guide (Load and soap usage) And to clear error code. Did as instructed. All operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78626
Lou
Job Details: 03/29/2019
DISHWASHER GE ZBD8920P10SS "arrived on site to inspect dishwasher leaking. Upon arrival, the customer advised that the water was turned off due to another leak in the home. The customer asked the plumber if the water could be turned on temporarily so I could service the unit, but was denied. I photographed the model/serial placard and notified the office MS who advised to close the call as needs more work ad have the customer contact the office to reschedule. No service fee collected due to nothing being done to the unit. ; O-emld tckt"
Near Austin, TX 78717
Lou
Job Details: 03/29/2019
COOKTOP WHIRLPOOL WCG97US6DS00 "arrived on site to inspect cooktop middle burner. Upon further inspection, I tested all five burners and all but the middle burner operated as designed. I found that the customer had the burner cap for the right front burner and the middle burner swapped. When I placed the correct caps on the burners, all burners operated as designedNo gas leaks detected during service, job completed."
Near Austin, TX 78737
Brandon
Job Details: 03/29/2019
OVEN WHIRLPOOL RBD305PVS02 "Arrived on site to replace control, after replacing unit tested good. Collected balance on check"
Near Georgetown, TX 78626
Steve C.
Job Details: 03/29/2019
DISHWASHER GE ZBD8920P10SS Arrived on site for the unit is leaking water. Tested the unit and found the leak is coming from the float switch. Found the nut to the float is loose. Tighten the nut and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Austin, TX 78731
Paul
Job Details: 03/29/2019
OVEN JENN-AIR JJW2427DB00 Arrived onsite for the oven to replace the previous diagnosed parts. I explained to the customer that I looked at the install date wrong and that the labor was not covered under warranty. Mr stated that he purchased an extended warranty thru Jen-Air. I explained to mr that he needed to call Jen-Air back and have the call dispatched thru the extended warranty provider. Mr is calling this evening to get a new dispatch sent over.
Near Austin, TX 78702
Wesley
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRS555SIHV Arrived on site and installed fridge doors to repair large shipping dents. Unit is now set up properly.
Near Buda, TX 78610
Kevin
Job Details: 03/29/2019
DRYER WHIRLPOOL WED8900BC "Arrived on site and inspected dryer and found error code for restricted airflow, removed vent hose from rear of dryer and found it is blowing properly. Dryer is also heating properly, recommended to customer that vent to exterior be cleared by a service. No further repair is required on dryer, no lint found in unit cabinet at time of service"
Near Leander, TX 78641
Lou
Job Details: 03/29/2019
WASHER WHIRLPOOL WFW70HEBW0 "arrived on site to inspect washer error code. Upon further inspection, I placed the unit in diagnostics and it showed error code F8E1. I cleared the code and continued with testing. Unit operated as designed. I removed the water hoses from the valve and found a large amount of debris in the screens of the hot water valve. I am ordering the valve and CNOTE-LSO and scheduled return service for 03/28/19. No water leaks observed during service.; ordrng 1 CNOTE (LSO) and 1 W10599356 (water inlet valve)"
Near Austin, TX 78757
Wesley
Job Details: 03/29/2019
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site and replaced dispenser motor and top vent hose. Tested. No water symptom. Replaced both control and expansion together. Unit is now operating as designed. Advised customer on repair. All checks good. No leaks at time of service.
Near Cedar Park, TX 78613
James
Job Details: 03/29/2019
REFRIGERATOR FRIGIDAIRE FFHS2322MWKA Arrived on site and found ice maker mid harvest and motor running and the gear is not engaging with the tine gear. Installed new ice maker and tested operation. Unit tests good. Job complete
Near Austin, TX 78723
Joseph C.
Job Details: 03/29/2019
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for “unit will not come on” complaint. Inspected unit and found unit had lost communication and was draining. Let unit finish draining and recalibrated unit. Unit checks good. No leaks detected, at time of service."
Near Elgin, TX 78621
Andy
Job Details: 03/29/2019
OVEN KITCHENAID KOSE500ESS03 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal.
Near Austin, TX 78732
Paul
Job Details: 03/29/2019
WASHER MAYTAG MHWZ600TW00 Arrived onsite to replace previous diagnosed parts. I found the fill valve cracked causing the leak. I replaced the fill valve and tested the unit. The unit is working as designed. There were no water leaks present at the time of service.
Near Austin, TX 78730
Paul
Job Details: 03/29/2019
RANGE JENN-AIR JGRP548WP01 Arrived onsite for the range with the LR cooktop burner not working correctly. I found the choke laying loose between the orifice holder and burner head causing the flame to yellow. I installed the choke correctly in the burner head and tested the unit. The unit is working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 03/29/2019
WASHER WHIRLPOOL WFW70HEBW0 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the valve ad tested ad unit operated as designed. No water leaks observed during service, job completed. I notified the office of tech extended warranty."
Near Liberty Hill, TX 78642
Cliff
Job Details: 03/29/2019
MICROWAVE JENN-AIR JMW2430DP02 Arrived on site to diagnose a microwave that isn’t always starting. Tested unit and found no mechanical failures with microwave at this time. Advised homeowner that door must be firmly closed to ensure all safety switches are depressed. No further repairs are needed and all is working properly at this time.
Near Austin, TX 78739
Luis
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for loud noise and cooling issue in fresh food. Customer attempted to remove ice found only damage to fins on evaporator. Found fresh food evaporator incased in ice diagnosed faulty defrost thermistor. Completely defrosted fresh food evaporator,removed harness assembly that includes fan motor and thermistors. Installed new thermistor secured thermistor to correct location on suction line using foil tape and zip tie. Installed cover secured cover with two screws in upper section and two in middle section. Powered unit on ran diagnostics all test passed unit working as designed. Followed instructions to service pointer project code S16360; ordrng 1 CNOTE (PROJECT CODE S16360)"
Near Waco, TX 76712
Steve C.
Job Details: 03/29/2019
WASHER WHIRLPOOL WTW4616FW1 Arrived on site for the is not working. Tested the unit in diagnostic and received error code F9e1 long drain. Found the unit is draining properly. Advice customer to use he detergent only. Calibrated the unit and unit works properly. All water connections were dry at the time of service. Only charge the customer for the service fee.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 03/29/2019
REFRIGERATOR KITCHENAID KSC24C8EYY02 46 in freezer and 37 in fresh food section. Found it both evaporators had partial frosting but couldn’t locate no die indicating a leak. Will need compressor and refrigerant valve and will bring both evaporators just so something weird doesn’t come up.; ordrng 1 3HOURSEALEDSYSTEM and 1 SF8404 (ACCESS VALVE) and 1 W10309988 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10239732 (evaporator) and 1 WPW10451893 (fan-scroll) and 1 WPW10643261 (evaporator)
Near Georgetown, TX 78633
Jonathan
Job Details: 03/29/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for refrigerator leaking water. Customer stated that when water is turned off to unit it does not leak. Gained access to compressor area and inspected area. Turned water on and had customer dispense water through dispenser and motor inlet valve. Performed diagnostics mode and and checked for ice maker fault codes, E0 no faults. Cycled ice maker and ran fill cycles. Removed kick plate and found drain pan cracked in front. Will need 2nd person to replace trey. Office to schedule return appointment. Added adhesive to crack for temporary fix. ; ordrng 1 SEENOTE (2 MEN) and 1 W11225840"
Near Austin, TX 78758
Scott
Job Details: 03/29/2019
DRYER WHIRLPOOL WED560LHW0 Arrived on site for dryer making noise . Found side mount vent kit not properly installed . Ordering new kit and 2nd man . No lint build up at time of service . Please call to set return visit .; ordrng 1 12001453A (kit-exhst) and 1 2MAN
Near Cedar Park, TX 78613
Lou
Job Details: 03/29/2019
OVEN JENN-AIR JJW3830DS02 "arrived on site to inspect oven lights. Upon further inspection, the customer advised that the units interior lights will come on randomly. According to Service Pointer #W11251040A, the UI console is to have an updated software of 14.00.00. I attempted to place the unit in diagnostics and it would not go into diagnostics. I removed and replaced the UI console ad placed it into diagnostics and checked the software version and this part has the old software 13.00.00. I contacted Techline and spoke to Mike who advised that the old version was to be purged and the new version 14.00.00 was to be distributed and installed. Mike suggested to order a “Fresh Stock” when ordering; File #7724493331. I am ordering another UI console and CNOTE-FRESH STOCK as Mike advised. Also, CNOTE-LSO. Scheduled return service for 04/02/19. ; ordrng 1 CNOTE (LSO) and 1 CNOTE (FRESH STOCK) and 1 W11232121 (PANEL-CNTRL)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/29/2019
DRYER WHIRLPOOL MED8200FC2 "Arrived on site to replace door and nozzle, after replacing, unit is working as designed."
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 03/29/2019
OVEN WHIRLPOOL WFG515S0ES1 Arrived on site for unit that would not broil. Tested unit and found of the broil igniter wire was not installed. Install wire and broil now operates. Injured home and left home via keyed lock box. Office rain card for repairs.
Near Austin, TX 78738
Paul
Job Details: 03/29/2019
COOKTOP KITCHENAID KGCU467VSS01 Arrived onsite to replace the previous diagnosed parts. I found the new regulator broken in the box. Ask DW for details. I rescheduled the customer for Mon. 4/1.; ordrng 1 WP9759091 (REGULATOR)
Near Austin, TX 78753
Andy
Job Details: 03/29/2019
DRYER WHIRLPOOL WGD5000DW3 Arrived on site for string glued to dryer. Inspected unit and found seal hanging out on drying. Removed failed part and replaced with new. All operations are normal.
Near Gatesville, TX 76528
Arthur B.
Job Details: 03/29/2019
WASHER WHIRLPOOL GHW9400PW0 Arrived onsite for customer complaint of front load washer nothing draining and making a loud grinding noise. Hand spun inner basket and found rear bearing grinding. Advised customer of findings. Unit will need new outer tub and inner basket. Customer is declining repair and going to buy new unit.. All water connections were dry at time of service.
Near Kyle, TX 78640
Brandon
Job Details: 03/29/2019
DRYER MAYTAG MEDC215EW1 "Arrived on site to replace drum, after replacing drum, unit tested good."
Near Elgin, TX 78621
Joseph C.
Job Details: 03/29/2019
REFRIGERATOR GE GSHL6KGZBCLS "Arrived on site for “no cool in fresh foods” complaint. Inspected unit and found evaporator fan faulty. Removed and replaced evaporator fan. Unit is performing as designed. No leaks detected, at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "arrived on site to inspect refrigerator water dispenser not working. Upon further inspection, using a cup I attempted to get the unit to dispense water with no avail. The unit dispensed ice. I checked the water filter and removed it and then reinstalled it and I tried the water dispenser again and it operated as designed. I continued to test the dispenser and it continued to dispense water. I opened the left RC door and pressed on the door switch and tested the dispenser and it operated as designed. I advised the customer of that the unit is operating properly and advised of the tests I performed on it. Unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Arthur B.
Job Details: 03/29/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for customer complaint of dishwasher not coming on. Removed console and found control DOA. Customer was able to call WPL and receive concession #WJIES00APL1. Removed and replaced control. Reassembled. Tested unit. Found also receptacle faulty as well. Tested unit with a different outlet and extension cord. Unit works as intended. All water connections were dry at time of time service.
Near Austin, TX 78744
Luis
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived on site for no cool diagnosed unit not defrosting. Replaced control and evaporator thermistor powered unit on unit powered on and started cooling. ; used 1 WPW10384183 (THERMISTOR) from stock
Near Austin, TX 78731
Tyler B.
Job Details: 03/29/2019
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for damaged door, found tech failed to bring inner door, office to RS ; ordrng 1 CNOTE (OFFICE RS)"
Near Temple, TX 76502
Al
Job Details: 03/29/2019
RANGE IKEA IES900DS02 "Arrived to inspect range with damaged left panel. Confirmed, removed and replaced the the panel. Also corrected the filter inside the inner right tube vent.CUSTOMER SATISFIED JOB COMPLETE.Whirlpool DISPATCHED"
Near Austin, TX 78745
Leonardo
Job Details: 03/29/2019
DISHWASHER WHIRLPOOL WDF510PAYS2 Arrived on site to test unit for unit not draining. Test unit and found glass stuck in drain hose. Replaced drain hose . Test unit and unit draining correctly job complete no leaks present at this time. Used part from different call
Near Pflugerville, TX 78660
Jonathan
Job Details: 03/29/2019
MICROWAVE WHIRLPOOL WMH53521HZ2 Arrived on site for microwave vent hood light not working. Performed diagnostics and tested voltage to light and found within range.Replaced light that customer had. Tested light operation and operating as designed. Customer stated that control need to be replaced. Called tech support and spoke with Butch. He stated that if light is working and not flickering. Unit is operating as designed. (SR#772462875). Turned light on and off several times. Heated glass of water to test heating operations. All tested good.
Near Bee Cave, TX 78738
Paul
Job Details: 03/29/2019
DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived onsite for the dishwasher not cleaning good. Ms stated the dispenser is not dispensing rinse aid also. I ran the diagnostics cycle and found an F7E1 stored error code. I found the dispenser not dispensing any rinse aid and the control not sending voltage to the heater. I replaced the control and the dispenser. I ran the diagnostics cycle again and found the unit working as designed. There were no water leaks present at the time of service. Call complete.
Near Manchaca, TX 78652
Scott
Job Details: 03/29/2019
RANGE WHIRLPOOL WEC310S0FS1 "Arrived on site ,replaced control board . Ran diagnostics no errors . All four burner elements are working and pre heated oven . Range is functioning as designed . No money collected today , previous note says pain in full."
Near Lago Vista, TX 78645
James
Job Details: 03/29/2019
DRYER AMANA NED4655EW1 Arrived on site and tested operation. I found the unit not exhausting properly indicated by the unit heats really quick and does not cool down. Inspected exterior vent in wall and found to be clogged. Vacuumed unit and vent and instructed customer that I recommend having the vent to outside replaced due to the mesh screen obstructing proper flow. Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 03/29/2019
OVEN KITCHENAID KODE300ESS00 "arrived on site to inspect oven not functioning. Upon further inspection, I found that the upper unit was not heating, it the lower was. I checked error codes and found F1E1. I removed and replaced the appliance manager and cleared the code and tested. The upper unit still did not heat. I checked error codes again and this time it showed F1E0. I am ordering the UI, both controls, a fuse and will return with TOD. Scheduled return service for 04/02/19. Control was warrantied per CS.; ordrng 1 W10588726 (panl-cntrl) and 1 W10801665 (cntrl-elec) and 1 W11179310 (CONTROL-ELEC) and 1 WPW10545291 (fuse-thrml)"
Near Wimberley, TX 78676
Diego G.
Job Details: 03/29/2019
REFRIGERATOR KITCHENAID KFIS29BBMS00 Arrived on site. Check for cooling issues. Found temperature in refrig at 37 and 14° in the freezer compartment. Found good frost pattern in freezer but had a block of ice around evaporator fan motor. Due to seal system repair previously unit didn’t get thawed out and created ice build up that didn’t get thawed threw defrost cycle. instructed customer to thaw out unit in order for unit to cool down correctly.No leaks present. Job complete
Near Wimberley, TX 78676
Diego G.
Job Details: 03/29/2019
REFRIGERATOR KITCHENAID KFIS29BBMS00 Arrived on site. Check for cooling issues. Found temperature in refrig at 37 and 14° in the freezer compartment. Found good frost pattern in freezer but had a block of ice around evaporator fan motor. Due to seal system repair previously unit didn’t get thawed out and created ice build up that didn’t get thawed threw defrost cycle. instructed customer to thaw out unit in order for unit to cool down correctly.No leaks present. Job complete
Near Wimberley, TX 78676
Diego G.
Job Details: 03/29/2019
REFRIGERATOR KITCHENAID KFIS29BBMS00 Arrived on site. Check for cooling issues. Found temperature in refrig at 37 and 14° in the freezer compartment. Found good frost pattern in freezer but had a block of ice around evaporator fan motor. Due to seal system repair previously unit didn’t get thawed out and created ice build up that didn’t get thawed threw defrost cycle. instructed customer to thaw out unit in order for unit to cool down correctly.No leaks present. Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 03/29/2019
OVEN KITCHENAID KODE300ESS00 "arrived on site to inspect wall oven with no power. After turning the power off at the breaker, I pulled the unit from its space and tested ohms to the fuse ad found it open. Also tested the TOD in the back of the unit and it was good as were the other components.I did not charge for the fuse due to it being replaced in September 2018 and is still within the one year warranty. The customer paid in full and I removed and replaced the fuse and turned the power back on at the breaker box. The unit operated as designed. Job completed."
Near Austin, TX 78738
Paul
Job Details: 03/29/2019
COOKTOP KITCHENAID KGCU467VSS Arrived onsite for the cooktop not working after the kitchen was flooded by the pot filler above the cooktop. Ms stated the burners are not lighting correctly anymore. I found the burner heads with water in them and the orifices corroded. I started to quote the customer and ms stated she was not paying for services and the builder or contractor was paying for it. I called the office and spoke with Jen. Jen suggesting calling the builder. I called the builder and couldn’t leave a message because the mailbox was full. I called the office and spoke with Callie. Callie couldn’t reach the builder either. Ordering c-notes.; ordrng 1 C-NOTES (THE OFFICE NEEDS TO CONTACT THE BUILDER AND QUOTE THEM PER THE SAVED QUOTE AND GET A CC ON FILE FOR SERVICES.)
Near Georgetown, TX 78628
Jonathan
Job Details: 03/29/2019
DISHWASHER MAYTAG MDB4949SHB0 "Arrived on site for dishwasher leveling film on dishes. Performed diagnostics mode and found fault code 6-4 float switch opened and 7-1 heating circuit interrupted. Measured incoming water at 120°. Found wash motor not activating. Tested amps to motor and found none. Gained access to control to test voltage and wash motor activated. Gained access to control and found bad connection to control. Corrected connection and tested in diagnostics mode. Unit was operating correctly. Spoke with customer on failure and correction. All tested good, no water leaks present."
Near Salado, TX 76571
Al
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ9B Arrived to inspect filter cap stuck on water filter. Confirmed the complaint and removed the cap with a bit of force. Attached cap to new filter and installed it into the unit.CUSTOMER SATISFIED JOB COMPLETE.
Near Austin, TX 78745
Leonardo
Job Details: 03/29/2019
RANGE KITCHENAID KFGG500ESS2 "Arrived on site to test unit for oven not igniting. Reset boar and bake will work only one time then it wont come back on. Will need to replace board, ordering new board W11088878 part is covered under 5 year warranty . The light staying on could be due to board being shorted. Will test after replacing board might still need more parts. ; ordrng 1 W11088878 (CONTROL BOARD )"
Near Georgetown, TX 78628
Jonathan
Job Details: 03/29/2019
REFRIGERATOR FRIGIDAIRE FFHB2740PEAA "Arrived on site for ice refrigerator not producing ice. Performed diagnostics mode and found no water going to ice maker. Called tech support and was told to add foil tape to fill line. Gained access to fill tube and added foil tape. Cleaned ice blockage. Tested ice maker cycle. All tested good, no water leaks present."
Near Austin, TX 78732
Scott
Job Details: 03/29/2019
WASHER WHIRLPOOL MVWB835DC0 Arrived on site for damaged console . Found console broken off top left side . Replaced console UI . All checked good . No water leaks detected at time of service . Job complete .
Near Austin, TX 78731
Tyler B.
Job Details: 03/29/2019
DISHWASHER KITCHENAID KUDE70FXSS5 "Arrived on sote for unit Leilani found unit leaking from diverter motor seal, not sold separate, will need sump AUTHO to complete. ; ordrng 1 CNOTE (PART AUTHO) and 1 CNOTE (OFFICE RS ) and 1 WPW10455261 (pump&motor)"
Near Austin, TX 78701
Wesley
Job Details: 03/29/2019
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site and installed new control per techline. Tested. All checks good.
Near Austin, TX 78704
Wesley
Job Details: 03/29/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site and installed fridge door gasket and also corrected door closing issue as well as tightened handles. All checks good.
Near Bastrop, TX 78602
Joseph C.
Job Details: 03/29/2019
WASHER MAYTAG MVWB765FC2 "Arrived on site for “controls will not allow changing of cycles” complaint. Inspected unit and found faulty latch. Removed and replaced latch. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/29/2019
WASHER MAYTAG MVWB835DW0 "Arrived on site. Checked for no display issues. Found y dc voltage coming out of main board but no display. Replaced display assy and ran washer, all functions tested ok. No leaks present. Job complete."
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/29/2019
WASHER MAYTAG MVWB835DW0 "Arrived on site. Checked for no display issues. Found y dc voltage coming out of main board but no display. Replaced display assy and ran washer, all functions tested ok. No leaks present. Job complete."
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/29/2019
WASHER MAYTAG MVWB835DW0 "Arrived on site. Checked for no display issues. Found y dc voltage coming out of main board but no display. Replaced display assy and ran washer, all functions tested ok. No leaks present. Job complete."
Near Austin, TX 78750
Lou
Job Details: 03/29/2019
MICROWAVE WHIRLPOOL WMH31017HZ2 "arrived on site to inspect microwave turntable not functioning. Upon further inspection, I turned the unit on and the turntable did not rotate. I lowered the bottom vent and tested voltage to the turntable motor and got 120V. I disconnected the motor and tested ohms and it showed to be open. I removed and replaced the turntable motor and tested again and the unit operated as designed. Job completed."
Near Austin, TX 78754
Wesley
Job Details: 03/24/2019
WASHER AMANA NTW4516FW3 Arrived on site and replaced faulty latch. unit checks good. Now operating as designed. Calibrated.
Near Elgin, TX 78621
Scott
Job Details: 03/24/2019
REFRIGERATOR FRIGIDAIRE FFSS2314QE5A "Arrived on site , replaced bimtl . Unit is performing as design . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78748
Kevin
Job Details: 03/24/2019
WASHER KENMORE 110.2130201 "Arrived on site and found Appliance that needs to be serviced is a washing machine not a dishwasher. Spoke with MS and sent over correct model and serial number. Found that washing machine is unplugged and when power is reconnected drain pump turns on. There is no water in the washing machine,Ran a diagnostic cycle after clearing error and all functions are operating properly. Ran a calibration cycle and it completed correctly. Inspected control and insured pressure hose was clear. There is a possibility that pressure Hose was blocked or clogged. Recommended that customer go ahead with their laundry and if situation comes back a new pressure hose and control board will be needed. No water leaks from connections at time of service."
Near Bee Cave, TX 78738
Brandon
Job Details: 03/24/2019
MICROWAVE JENN-AIR JMW3430DS00 "Arrived on site to replace control panel, after replacing unit tested good."
Near Kempner, TX 76539
Al
Job Details: 03/24/2019
COOKTOP WHIRLPOOL WFC150M0EB2 Arrived to inspect coil burners not working properly. Confirmed the complaint and removed and replaced all infinite switches. Reassembled unit and advised customer of new federal guidelines on the model range she has.Customer satisfied JOB COMPLETE
Near Kyle, TX 78640
Brandon
Job Details: 03/24/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 "Arrived on site for customer complaint of unit not cooling, found compressor and fans to be running, only 45 degrees in freezer, found sealed system leak. Ordering compressor, evaporator, drier, and valves. ; ordrng 1 2188823 (evaporator) and 1 876765 (mtg kit) and 1 CNOTE (SS TECH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 HOUR JOB) and 1 Tj90sf8404 (VALVE) and 1 W10253005 (compressor) and 1 W10771114 (drier-tube)"
Near Seguin, TX 78155
Diego G.
Job Details: 03/24/2019
WASHER MAYTAG MVWB950YG0 Cust cancelled call
Near Seguin, TX 78155
Diego G.
Job Details: 03/24/2019
WASHER MAYTAG MVWB950YG0 Cust cancelled call
Near Seguin, TX 78155
Diego G.
Job Details: 03/24/2019
WASHER MAYTAG MVWB950YG0 Cust cancelled call
Near New Braunfels, TX 78132
Diego G.
Job Details: 03/24/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Customer canceled call thought he had authorization for parts on repair for refrigerator. only had authorization for parts for dishwasher. Verified with Jennifer
Near New Braunfels, TX 78132
Diego G.
Job Details: 03/24/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Customer canceled call thought he had authorization for parts on repair for refrigerator. only had authorization for parts for dishwasher. Verified with Jennifer
Near New Braunfels, TX 78132
Diego G.
Job Details: 03/24/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Customer canceled call thought he had authorization for parts on repair for refrigerator. only had authorization for parts for dishwasher. Verified with Jennifer
Near Waco, TX 76705
Arthur B.
Job Details: 03/24/2019
REFRIGERATOR FRIGIDAIRE FFSS2615TS0 Arrived onsite for customer complaint of SxS refrigerator not making ice. Found icemaker stripper stuck mid harvest. Removed and replaced icemaker. Reassembled. Icemaker called for water immediately. All water connections were dry at time of service.
Near Marion, TX 78124
Diego G.
Job Details: 03/24/2019
DRYER MAYTAG MEDB855DC4 Arrived on site. Checked for display issues. Found console faulty not allowing things to react. Will need console and main board to repair unit. Rescheduled for 3/26/19; ordrng 1 W10682013 (CONSOLE )
Near Marion, TX 78124
Diego G.
Job Details: 03/24/2019
DRYER MAYTAG MEDB855DC4 Arrived on site. Checked for display issues. Found console faulty not allowing things to react. Will need console and main board to repair unit. Rescheduled for 3/26/19; ordrng 1 W10682013 (CONSOLE )
Near Marion, TX 78124
Diego G.
Job Details: 03/24/2019
DRYER MAYTAG MEDB855DC4 Arrived on site. Checked for display issues. Found console faulty not allowing things to react. Will need console and main board to repair unit. Rescheduled for 3/26/19; ordrng 1 W10682013 (CONSOLE )
Near Luling, TX 78648
Robert
Job Details: 03/24/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on job for complaints of dishwasher not closing. Upon inspection found door latch damaged and unable to close. Replaced door latch test functionality,all operation functioning properly."
Near Bastrop, TX 78602
Joseph C.
Job Details: 03/24/2019
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Arrived on site for “no ice production” complaint. Inspected unit and found ice covering freezer evaporator. Cleared ice and found refrigerant dye on freezer evaporator. Ordering new ff evap, rc evap, compressor, dye drier and access valve. Will need sealed system tech, two hour call and authorization. Office will need to set schedule. ; ordrng 1 PARTSRESEARCH (FRESH FOODS EVAPORATOR) and 1 SEALEDSYSTEMTECH (SEALED SYSTEM TECH) and 1 TJ90SF8404 (ACCESS VALVE) and 1 TWOHOURCALL (TWO HOUR CALL) and 1 W10276644 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator FREEZER)"
Near Kyle, TX 78640
Kevin
Job Details: 03/24/2019
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site and inspected washer and found capacitor harness connection is not attached on one side. After correcting ran a diagnostic cycle and all function has returned to washer. Discussed correct loading procedure, correct amount of soap to use, and how unbalanced load can affect washer performance. No for the repair is required at this time, no water leaks from connections at time of service."
Near Killeen, TX 76549
Al
Job Details: 03/24/2019
UNKNOWN UNKNOWN W1234567 Got oil change on service van.JOB COMPLETE
Near New Braunfels, TX 78133
Diego G.
Job Details: 03/24/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to install terminal block. Installed terminal block,test unit all operation functioning properly."
Near New Braunfels, TX 78133
Diego G.
Job Details: 03/24/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to install terminal block. Installed terminal block,test unit all operation functioning properly."
Near New Braunfels, TX 78133
Diego G.
Job Details: 03/24/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to install terminal block. Installed terminal block,test unit all operation functioning properly."
Near Luling, TX 78648
Robert
Job Details: 03/24/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on job for complaints of no ice production. Found power going to ice maker but not working. Will need new icemaker to complete.; ordrng 1 WPW10300024 (icemaker)
Near Wimberley, TX 78676
Diego G.
Job Details: 03/24/2019
REFRIGERATOR FRIGIDAIRE FGHC2342LF3 Arrived on site. Checked for no cool issues. Found evap not defrosting. Verified bi metal and heater checked ok. Replaced control and thawed evap. Instructed cust to allow 24 hrs for unit ti cool down completely. No leaks present. Job complete
Near Wimberley, TX 78676
Diego G.
Job Details: 03/24/2019
REFRIGERATOR FRIGIDAIRE FGHC2342LF3 Arrived on site. Checked for no cool issues. Found evap not defrosting. Verified bi metal and heater checked ok. Replaced control and thawed evap. Instructed cust to allow 24 hrs for unit ti cool down completely. No leaks present. Job complete
Near Wimberley, TX 78676
Diego G.
Job Details: 03/24/2019
REFRIGERATOR FRIGIDAIRE FGHC2342LF3 Arrived on site. Checked for no cool issues. Found evap not defrosting. Verified bi metal and heater checked ok. Replaced control and thawed evap. Instructed cust to allow 24 hrs for unit ti cool down completely. No leaks present. Job complete
Near Driftwood, TX 78619
Brandon
Job Details: 03/24/2019
WASHER WHIRLPOOL WTW4900BW0 "Arrived on site for customer complaint of washer not starting and noise issues. Found multiple problems, found actuator would not engage spin cycle, found gearcase leaking oil and loud noise, found wash plate stripped, hub stripped. Ordering washplate, actuator, gearcase, cam, belt, and hub. ; ordrng 1 CNOTE (AUTH) and 1 W10215115 (washplate)"
Near Georgetown, TX 78633
Jonathan
Job Details: 03/24/2019
REFRIGERATOR GE DSE25JSHBCSS "Arrived on site for refrigerator dispenser not working. Performed diagnostics and tested unit. Found water not dispensing. Traced water to filter head housing. Found filter head will need to be replaced. Will return with inlet valve to have if need. Schedule return for Wednesday, due to customer availability. Customer will not be available until after 12pm. Customer requested same tech to return for repair.; ordrng 1 SEENOTE (AFTER 12 REQ SAME TECH) and 1 WR17X20860 (mwf manifold & tubes) and 1 WR57X10032 (valve,water)"
Near Austin, TX 78748
Luis
Job Details: 03/24/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for a faulty main control. Removed faulty control installed new main control powered unit on compressor and fans running unit working as designed.
Near Killeen, TX 76549
Al
Job Details: 03/24/2019
REFRIGERATOR FRIGIDAIRE FGSS2635TD0 Arrived to install previously ordered part. Removed and replaced the ice container assembly.
Near Temple, TX 76504
Arthur B.
Job Details: 03/24/2019
DRYER WHIRLPOOL WED6620HW0 Arrived onsite. Found unit is not accessible at his time due to pallets of stock all in area. RTV clerk advised to R/S. R/S for Tuesday. ; schdld next appmnt for 3/26 TUE !
Near Georgetown, TX 78633
Lou
Job Details: 03/24/2019
DISHWASHER KITCHENAID KDTE104DSS0 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the control, sump/motor assembly, and harness. Tested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78729
Cliff
Job Details: 03/24/2019
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site to replace waterline, regulator valve, filter housing, and left upper hinge cover. Replaced all four parts and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed."
Near Copperas Cove, TX 76522
Al
Job Details: 03/24/2019
REFRIGERATOR WHIRLPOOL WRS325SDHW0 "Arrived to inspect newly purchased refrigerator not making ice. I confirmed the complaint and checked the water dispenser and the dispenser was not dispensing water. Checked water coming from the wall into the refrigerator and there was none. Customer advised to consult with a plumber to get water issue repaired.Called office spoke with JB and verified the unit was under warranty, so no funds were collected.SD pics of receipt were uploaded.JOB COMPLETE"
Near Leander, TX 78641
Steve C.
Job Details: 03/24/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for the unit is not drying the dishes. Tested the unit and found no rinse aid in the dispenser. Customer also has a water softener to the house. Advise customer to use only liquid gel detergent to measure the amount of soap. Unit has no error codes and heater did turn on. Unit works properly and all water connections were dry at the time of service.