"Arrived on site to install previously diagnosed parts. I installed the reservoir, line, filter head, and PRV. I found the issue still occurring. I informed the customer of my findings and that it does not seem to be the unit.

"Arrived on site for a refrigerator that was making an abnormal noise and not cooling properly. Upon arrival the customer stated the noise was coming from the IM and stopped when they turned the IM off. They also found lack of cooling in the RC. I checked temps and found the FC at 6?F and the RC at 46?F. Upon further inspection I found the mullion broken and both RC gaskets torn. This was not allowing the RC doors to seal properly and letting warm air in. I also found the FC gasket not sealing properly, but it appeared to be due to over filling the FC. I found the IM frosted over and bad, indicating the need for the SP IM kit. In order to repair the unit it will need both RC gaskets, mullion, and IM repair kit. I found several parts had shipping . The shipping will be incorporated into the parts breakdown on the .

Arrived onsite to install previously diagnosed pat. Upon arrival I installed the new hinge and tested door and found it opening and closed with no issues job complete.

"Arrived on site with WP for lid latch concerns. Found harness has come loose. Secured with one clip. Tested all functions in manual diagnostics, and unit passed. No water leaks detected, job complete."

Arrived onsite for range oven not heating to set preheat temp. Upon inspection I found the oven temp sensor reading out of range I replace it and tested again and found no change even after calibrating the temperature. I then replaced the control and tested again and found that the unit got up to 410 on preheat. Job complete. No gas leaks

Arrived onsite for a washer stuck in Spin. Upon arrival I put unit into diag mode and found no codes stored. I then ran a manual test and found that all functions worked properly. Then I ran a quick test and found unit operating as designed. Job complete

"Arrived on site for complaints of water leaking. Tested valves and drain pump and found no leaks. Suspension is good. Did not find any cracks in the tub. Ran deep fill and monitored. During drain, the water got backed up in the stand pipe and started over flowing. Sent video to service management. Advised customer to contact a to have stand pipe cleared out. Job complete."

"Arrived on site for microwave, inspected unit and work area. Tested voltage at the wall outlet and 120v. I then inspected unit and found fuse blown. I used my circuit breaker to test unit and it was working just fine Tested unit and its heating and operating as designed. Job completed."

"Arrived on site for washer not working, inspected unit and work area. Tested unit and it would fill but no motor agitation. Tested the lid switch and was bad. Tested unit after replacing the switch and unit is now operating as designed. No water leaks detected during service, job completed."

"Arrived on site for a cooktop with the front two burners not working. Upon arrival the customer stated the front left burner will intermittently not get hot. The front right burner never works. I gained access to the inside of the unit and found the front right burner had a physical burnout. The front left burner tested fine and I could not replicate an error. However, it appears to be a switch issue and the switch for that burner is discontinued. I informed the customer on my findings and them for the front right burner repair. . I installed the new burner and then tested the unit. The unit is now working as designed. I the in full . Call complete. I will return one burner, for only one was used."

"Arrived on site for refrigerator no making ice, inspected unit and work area. Inspected door gaskets and ice bin gasket they all looked good. Tested unit in diagnostics and found error code E5 for bad thermistor on icemaker. Replaced icemaker and should start producing ice in about 24hrs. Unit is operating as designed. No water leaks detected during service job completed."

"Arrived on site and inspected dryer and found belt is broken. Airflow meter is showing restricted and recommended to homeowner that vent to the exterior be clean/cleared by service before dryer is used again, job complete"

"Arrived on site for range oven not always igniting. Inspected unit and work area. Found liner protected placed on rack and covering complete rack. Performed diagnostics mode and checked fault codes and found none. Tested operation to verify failure, found unit flame ignited but went off after a minute. Removed liner protector and tested operation. Found unit preheated and cycling as designed. Called Whirlpool tech support and spoke with Chris. He stated that it is possibly that liner choke the flame and causing failure, meaning not allowing enough oxygen to allow flame to continue to burn. Unit is operating as designed. No gas leaks detected during service. Sr#7733682659."

Arrived on site for refrigerator developing condensation inside of RC. Inspected unit and work area. Found gap between cavity and fame (see SD-QUICKPIC). Added silicone between cavity and cabinet on RC and FC. Tested door seal and found door sealing and gasket touch cabinet all the way around. Unit is operating as designed.

Arrived on site to test unit for right RC gasket damaged. Found gasket was torn. Replaced gasket and formed with heat gun. Advised customer to allow gasket to form by letting it sit for a couple hours. No leaks detected. Job complete.

"Arrived onsite for CYCLES BUT ISN'T DRAINING, LEAVES WATER INSIDE THE UNIT. Upon arrival test unit and drain pump energizes and pumps, unit just does not drain. Found customer has recently replaced disposal and did not remove knock out plug. Knocked out plug and test unit. Unit now operates and drains correctly. No leaks present at this time. Job complete"

Arrived onsite for ICE MAKER NOT WORKING WATER IS WORKING. Upon arrival inspected unit and found fill tube blocked with ice. Cleared ice and ran a harvest test. Unit harvested correctly and then filled with water. No leaks present at this time. Job complete

"Arrived to inspect no heat. I tested from the control and found no continuity through the heating system. I accessed the element and verified it had failed. I the CX and installed and tested. Operate test good, steam dryer, no water connections to unit.

"Arrived on site. Replaced defective water valve,pump and drain pump,ran water through pump,water drained no leaks at tubing or connections ran diagnostics all test passed."

"Arrived on site for no cool in fresh food section. Evaporator fan running,ran diagnostics damper door not opening allowing cold air to enter fresh food section. Diagnosed a defective damper control,replaced defective damper control ran diagnostics passed,powered unit on cold air entering fresh food section.

"Arrived on site to install previously diagnosed parts. I installed the hinges and adjusted the leveling nuts on them. I found the door still catching slightly due to the chassis being slightly bent. However, the unit is now working and closing as designed. I preheat the unit to 350?F and found it reached temps. I informed the customer of my findings. Call complete."

"Arrived on site. Replaced filter housing,ran diagnostics all test passed.

"Arrived onsite with TE and diagnosed the only issue as the harness being loose and out of place after prior latch install. Secured harness with 1 clip and thoroughly tested unit in diagnostics. No error codes, no loss of function or abnormalities. Advised customer on status and repair. All checks good."

"Arrived on site to replace previously ordered parts for refrigerator. Replaced damper, blower blade, icemaker, blower inlet, scroll blower mount, gasket, and driver box. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."

"Arrived onsite for refrigerator with potential compressor issues. Upon arrival accessed compressor area. Temps are good in both fresh food and freezer compartment. Compressor temperature is normal, cool on suction and warm on discharge line. Noise that customer was concerned with was the compressor. However this unit has the oil less ant compressor. The noise is normal operating noise. Compressor is not overheating and is regulating temperature as designed. Called tech line for assistance SR#7733683120. Tech confirmed normal operating noise. Noise can be different depending on machine and type of components. Unit is operating as designed"

Arrived on site to diagnose a washer that is leaking. Found a has several large holes in rinse agent dispenser causing leak. Advised customer that damage is not covered under warranty and no repairs are to be done at this time. Water is off to home and to machine so I was unable to determine if more holes are present throughout machine.

"Arrived on site to replace sump, after replacing, unit tested good."

Arrived on site to diagnose a dishwasher with a melted sprayer. Found lower sprayer not fully installed during previous repair causing it to disconnect from pump and contact heater. Replaced sprayer and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a dishwasher that is not dispensing soap properly. Found lid spring on dispenser not set properly preventing lid from opening. Reset spring to proper position and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to diagnose a washer that is filling when not in use. Found water valve not fully closing, and replaced valve. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.

"Arrived on site to diagnose a dishwasher that has leaked. Found undersink ro drain and dishwasher drain connected. Advised customer that this can cause dishwasher to fill up when not in use, and that ro drain should be sepeated from dishwasher drain line. No further repairs needed for dishwasher. No leaks were found at time of service."

Arrived on site to diagnose a refrigerator with loose handles. Found freezer handle set screws not tightened. Tightened set screws for handle. All is working properly at this time and no leaks were found at time of service.

Arrived onsite for dishwasher not closing properly. Upon inspection found dishwasher upper rack not leveled. The upper spray arm assembly was getting caught and not allowing the rack to be pushed back fully which led the door not close properly. centers rack and door would now close. Did notice arm assembly loose internally. If customer continues to have issues recommended replacing.

"Arrived to instal previously diagnosed and ordered part. I removed and replaced the damaged door and transferred shelving and the handle. I tested and verified the gasket was making full contact. Operational test good, no leaks served during service."

"Arrived on site for refrigerator not making ice. Customer stated icemaker has not been producing ice for about one year. Ran test on icemaker and cannot get icemaker to respond jumper T&H on icemaker and icemaker did not harvest or respond at all. Also noticed that the emitter and receiver were blinking twice pausing and then repeating indicating faulty issues. Unit could possibly have multiple issues including icemaker, emitter and receiver. Customer stated he has home warranty program and will reach out to them to fix the issue. job complete"

"Arrived on site to inspect unit for not heating properly, I tested unit on 350 degrees, found unit was at 325 when set to 350, I calibrated unit, tested good. "

"Arrived on site to inspect unit for not starting, I tested unit about 50 times, and unit is working at time of service."

Arrived on site for a refrigerator that is building up ice on the bottom of the freezer section. Inspected unit and work area. Confirmed the customers complaint. Was advised of a special project for this repair (W11397260A) for . Went ahead and steamed out the ice in the freezer section and replaced the drain too. The unit began to work and operate as designed. Call complete.

Arrived on site for a washing machine that has a broken basket. Inspected unit and work area. The customer advised that they had another company that had come out that advised their hub was the problem but they could not remove the agitator. I did explain to the customer that it is possible that her agitator is welded onto the gear case and transmission and asked if she wanted to proceed. Customer did want to proceed. Use a crowbar and brute strength to tap to remove the agitator. Found the agitator was completely lodged onto that gearcase and could not be removed. I did advise the customer that she would need a complete rebuild on her washer and started to go over some of the components it would need. The customer then stated that she did not want to proceed with that of a repair due to the fact that she can get a new washer with a four year warranty on all parts for about the same . I did advise that she does have her tub and basket covered but the rest she would be liable for. Customer is going to buy themselves a new washer.

"Arrived on site for a refrigerator that is not cooling either section. Inspected unit and work area. Customer advised that the unit compressor will kick on but will kick off within two seconds of attempting to run. the customer for the repair of a starting device. The customer initially the . Spoke to JC and was advised that we could the portion Replaced the starting device and tested the unit. The unit compressor began running and ran for over 10 minutes without kicking off the bus customer to get the unit at least 24 to 48 hours to go properly. I did advise the customer that we cannot warrantee her heart on this repair due to the fact that the unit is being kept outside on a patio

"Arrived on site for a range making a swoosh sound. I preheat the oven while having access to the burner assembly. I found the swoosh was the flame igniting irregularly. The valve would let to much gas out before it ignited. I informed the customer that it could be the ignitor, valve, or regulator. However, all of these parts are unavailable. Call complete."

"Arrived on site to test unit for not heating properly. Ran multiple diagnostics and control was acting erratic replaced control and oven sensor. Tested unit, upper oven is now heating but very slow and wont go past 175. Found broil element receiving voltage at control but not at element itself. Tried finding a break in the line with no success. Upon further inspection found control molex connections and harness was miss wired from factory. Fixed wiring and reconnected to control. Tested unit, unit now working as designed.

Arrived on site to replace ice maker and mullion from previous diagnosis. Replaced parts and error codes 40E and 22E kept popping up and not allowing to enter diagnostics. Spoke with SW and found red wire to connection CN76 was broken and Norway to repair back into connection. Was advised the harness is not repairable. Removed installed parts. No further repairs available to back into working order. Job complete.

Arrived on site to test unit for not cooling properly. Found temps in both RC and FC correct. Evap motors both enagaging and working properly. No excessive frost or ice build up. Nice frost pattern on evap. Compressor pulling .9amps. Heater engaging properly. Door gaskets sealing good. Thermistors in range. Unable to replicate issue as unit is currently working as designed. Advised to place thermometers in both compartments to better monitor temp fluctuations. Also advised on how unit does defrost periodically. No leaks detected. Job complete.

"Arrived on site to install previously diagnosed parts. Installed all parts inspected unit. After installing the new fresh door are used my heat gun to reform the new gasket, and I advise customer to not open door for six hours minimum to let gasket form correctly. No water leaks observed during service. Job completed."

"Arrived on site to test unit for no heat, tested unit found broiler igniting but bake igniter is not engaging, got authorization to replace, replaced part, tested unit, unit now heating, no leaks detected job complete"

"Arrived on site for refrigerator not making ice, inspected unit and work area. CX explained to me unit stoped making ice. Then I found door completely open causing unit to not cool. Big block of ice had formed in the fresh food evaporator and would not let door close. I then found items in the freezer door causing door not to close all the way. Advised CX on how to place foods correctly. CX will have to completely defrost unit for 48 hours minimum and I show CX how to properly defrost. I also explained to CX after defrosting unit to power unit back on and let it cool for minimum of 24 hrs. Unit should start to operate as normal after these procedures have been completed. Water leaks where detected during service as unit was melting. Job completed.

"Arrived on site to test unit for no power, contractor has replaced unit for customer and put broken unit into there office, tested unit found unit is running as designed, heating with no issues, tried to replicate issue with no success, replaced line filter as precautionary, unit is running as designed designed, job complete"

"Arrived on site for dishwasher, inspected unit and work area. Found unit just humming there was no water flowing into the tub. Pulled unit out to inspect water line supply and found hose being pinched. I addressed the amount of house behind the unit. I then remounted unit and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite to replace previously diagnosed parts. Replaced valve and hoses. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

Arrived onsite for dryer not heating. Upon arrival inspected unit. Tested and found that each time tested unit would heat. Could hear click and ignition. Could not duplicate the issue. Job complete

Arrived onsite to install previously diagnosed parts and clear out drain tube. Cleared out drain tube that was clogged with debris. Test drain pan and drain tube by pouring water into drain pan. Unit drained correctly. No leaks present at this time. Job complete

Arrived onsite for Not Heating Not heating well and it's making loud noise like something is rubbing. Upon arrival test unit on a complete cycle. Unit heats and operates as designed with no abnormal sounds. Customer said that the unit has been operating fine. Could not duplicate the issue. Job complete

Arrived onsite for the knob on the cooktop is crooked noticeably. Upon arrival inspected unit and found far right valve was not secured properly to manifold. Secured valve o manifold correctly. Unit is now straight. Job complete

"Arrived on site for unit being loud. Tightened up some of the bulk head screws, and secured the vent hose to eliminate some of the sound. Doing that did relieve the vibration sound. The customer is now complaining about th air flow sound being too loud. Called techline for assistance. Tech said there is nothing else to be done . He said that the air flow sound is normal. Tech gave SR# 7733690630. Job complete"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the control kit consisting of the hv control and UI (in front left RC door) and tested. When Im removed the UI, I found one the connections on the control was loose and broke off. When I began testing, I found the compressor came on but the unit was not cooling. I placed my oilless gauges on the unit and found no refrigerant in the system. I tested the sealed system with nitrogen and pumped 130psi into the system and within approximately 30 mins, the high side had dropped approximately 10 psi to 120psi. Using my liquid leak detector, I checked all system connections and found no leaks. Checked the evaporators and found no leaks. I contacted techline and spoke to Bruce and advised of past repairs, repairs made today and my findings. Bruce provided SR#7733686775 and advised the unit is leaking inside the cabinet somewhere. He advised that someone from the manufacturer would contact the customer with further proceedings. I provided the SR number to my customer and advised that manufacturer would contact them within 24-48 hours with a resolution. Unit put back together and left unplugged for safety. No water leaks observed during service, job completed."

"Arrived on site to install previous diagnosed part. Inspected unit and work area. Found unit just completed cycle and customer stated unit is working fine. Found heater has yet been installed. Removed failed rework heater and installed new. Removed failed vent assembly and installed new. Assembled unit and reinstalled. Performed diagnostics mode and checked error codes, none found. Ran automatic test mode and monitored cycle. All tested good, no water leaks detected during service."

"Arrived on site for refrigerator RC shelf damaged. Inspected unit and work area. Found right shelf Crome having indention. Removed damaged shelf and installed new. Spoke with customer on user care guide. Job completed, no water leaks detected during service."

"Arrived on site for complaints of noise while in use. Found vent tubing rattling while in use. Installed two sound pads near the front of tubing. Noise is now gone. If issue continues we will need a few more pads.

"Arrived on site for complaints of no water out of the dispenser. Found no water at dispenser. Installed new valve and filter head and tested. Unit is now producing good water flow at the dispenser. No water leaks detected, job complete."

"Arrived on site to replace upper rack and wash motor, after replacing, unit tested good."

"Arrived on site to inspect unit for not producing ice, found no error codes, passed test 57, test 45, passed bin test, temperature tested good.

"Arrived on site to inspect unit for leaking, found unit would only leak on deep water washes, found failed control, to much water was entering basket and overflowing. I replaced control, unit tested good."

"Arrived on site to inspect unit for not simmering, I adjusted burner valves, unit tested good."

"Arrived on site for range oven not heating as normal. Inspected unit and work area. Found object had fell out of storage drawer and interfering with spark igniter. Removed object and placed oven in bake mode at 350?. Monitored heating operation and found cycling as designed. Tested cooktop burners. Adjusted left rear burner. Unit is operating as designed, no gas leaks detected during service. Spoke with customer on storage drawer."

Arrived on site for complaints of knobs sticking and surface light staying on. Found all burners working well. One of the knobs does not pop back up right away. Inspected knobs and valves and found nothing out of position. Found the hot surface light will stay on all the time. harness with switches. Advised customer that more parts may be needed. Customer will talk over options and get back to us if she wants to move forward. of before . Job complete.

"Arrived on site for washer making loud noise durning spin cycle. Inspected unit and work area. Spined tub by hand. Performed diagnostics mode and checked error codes, none stored. Ran automatic test cycle and found sound indicating failed bearing within gearcase. Inspected gearcase and found leaking oil. Removed belt guard and found cam, belt and gearcase will need to be replaced to repair.

Arrived onsite to install previously diagnosed parts. Replaced door and control panel. Test unit and unit operates as designed. Job complete

"Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Tested operation to verify failure. Found wash motor humming and not washing. Measured voltage to motor and found 120 volts. Found field wash motor. Removed failed motor and installed new. Assembled unit and tested operation. Found unit operating as designed. No water leaks detected during service.

Arrived on site to test unit for bubble appearing again in between cooktop glass. Spoke with the line and was advised to check pans as bowed pans(center bowed upwards away from cooktop) can trap heat and create issue. Took straight edge and found no gaps in pans. Was advised since issue is cosmetic she would need to contact whirlpool. Job complete. SR#773360443

"Arrived on site to test unit for frost build up in FC and FC light not working. Found FC gasket not sealing properly causing frost build up and door switch frozen in closed position. Removed excessive frost build up and light turned on. FC door switch tested good. Found top right corner of FC door gasket not sealing. Replaced gasket but new gasket has magnet strip twisted internally. Put original gasket back on and formed with heat gun. Tested unit, door is now sealing as designed. Advised customer to leave door closed to allow proper formation to settle. Unit is hooked up to under sink RO system. Advised customer of required water pressures for valve to function properly. He stated he would have installer check pressures. No leaks detected. Job complete."

Arrived onsite for refrigerator not dispensing ice. Upon inspection I found ice bin frozen over caused by the dispenser door leaking air. I installed new dispenser door and tested unit and found unit operating as designed

Arrived onsite for wall oven with perceived temp issues. Upon arrival I performed a temp test and found unit heating properly with no issues at all. I check fro codes and found no codes pertaining to the issue at hand. I did advise cx to remove the sheet of foil he had in the oven. Unit is operating as designed.

Arrived onsite for cooktop with gas smell. Upon arrival I perform a gas leak test and found that there was a leak coming from the gas regulator fitting. I sealed the threads on the fitting and tightened it up and tested it again and found that the leak is now gone. Tested cooktop orifices and found no leaks there. Job complete.

Arrived onsite for dishwasher with a malfunctioning detergent dispenser. Upon inspection I found that the dispenser door was broken. I replaced the dispenser and tested the unit and found unit operating as designed.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the bait element and tested the unit. Unit began to work and operate as designed.

"Arrived on site and found drain pump has failed, replaced drain pump and dishwasher is now operating properly. No water leaks detected at time of service, job complete"

Arrived on site for unit not powering on. Good voltage at outlet ui unresponsive removed ui found corroded harness and broken wires. Diagnosed unit

Arrived on site. Replaced water filter reset filter indicator. Please send customer a paper receipt

Arrived on site for range needing previously diagnosed bake element. Upon arrival reconfirmed issue. Replaced element then reassembled and tested unit. Found oven heating as designed.

Arrived on site for dishwasher not draining. Upon arrival confirmed issue. After further inspection found drain could turn on but water wasnt exiting unit. Found cause of failure was disposal not having drain cork removed and preventing proper draining. Removed cork and reassembled and tested unit. Found dishwasher could fully drain as designed. Call complete

Arrived on site for washer needing previously diagnosed drawer. Upon arrival installed required part. Reassembled and retested unit. Found washer no longer leaking and no new leaks were found. Call complete

"Arrived on site for range not heating. Upon arrival customer also stated unit would make a lot of clicking noises when oven was supposed to be on and failed to heat. After further inspection I found cause of failure was ACU relays getting stuck and preventing power supply from reaching elements. Found sensor at 1.089k ohms, both elements ohmed within tech specifications sheet. Found control was and unit cant be reliably repaired. Call complete"

"Arrived on site. Found some ice build up on middle section of evaporator cover no ice build up on evaporator,checked door seal good,ran diagnostics all test passed,changed defrost setting to basic"

Arrived on site for refrigerator needing previously diagnosed sliders and drain kit. Upon arrival installed required parts then reassembled and tested unit. Found no signs of leaks or hot air netting unit and door sealing as designed. Call complete

"Arrived on site for dishwasher not Responding to customer input. Upon arrival customer showed me the way the UI panel is responding and after further inspection I found the cause of the failure was the UI lock setting had been activated. After disengaging the ui lock I was able to confirm unit could run a fill, water circulation and drain cycle as designed. Call complete"

"Arrived on site for dispenser not opening and rust on racks . Dispenser door not opening , and rust on front upper rack . Replaced parts. Tested unit all checked normal. No water leaks detected at time of service . Job complete"

Arrived onsite and found fridge compressor failed and shorting start device.

Arrived on site for upper rack falling down . Found adjusters had failed . Replaced adjusters . No other issues found . No water leaks detected at time of service. Job complete

"Arrived to inspect. He unit had F0E3, F2E1 and F6E2 stored in memory. I found the control acted erratically upon initial power up and I inspected the motor assembly. The CX experienced high water levels within the area and water had shorted the connection, burning both the motor and harness side, at the lower connection area. The control, harness and stator assemblies will require replacement. The pump and shifter both operated as designed. I advised the CX to NOT plug the unit in until repaired. No leaks observed during service, I unplugged it and shut both water supplies off. for insurance created and saved. Motor, control and harness

"Arrived on site to inspect dryer not starting. Upon further inspection, I turned the unit on and pressed start and the unit shut down and the display went blank, but never lost power. I tested voltage at the wall and terminal block and got 248V. Disassembled the unit and tested the element, cutoffs, thermostats and fuse and all were good except the element. I tested the element by disconnecting the WH4 connector and when I see start the unit stayed on. Eliminating this connector isolated the current to the motor and element. When I plugged the connector back into the control and sees start the unit shut down again. I the customer 56.15 (MS) for service//parts (motor, element & blower wheel). Customer advised they would purchase a new unit and the service/ fees of 22.72 (05.75+) (22.72 H49NY4). Unit reassembled and left unplugged. No lint observed during service, job completed."

"Arrived on site to inspect venthood noises. Upon further inspection, I turned the unit on and could hear it making a loud vibrating noise. I found the vent cover not secured at the top front section of the unit (photo). Tightened the screws and retested and unit is operating as designed. Job completed."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer advised that both compartments are no longer cooling properly. I inspected the FC evap cover and found frost built up on it. I gained access to the FC evaporator and found it engulfed in ice and frost. I placed the unit in diagnostics and tested the defrost thermistor and it showed to be open. I tested ohms to the thermistor and found it way out of range. Using my steamer, I removed the ice from the thermistor clip and removed and replaced the thermistor. I tested defrost and the element came on and began to melt the ice. I had my customer sign the waiver of damages from defrosting refrigerator and recommended that they unplug the unit and allow it to defrost for approximately 24 hours. Also recommended they place some towels around the unit to absorb any water that may leak from defrosting. I tested the unit and found the area where I removed the frost/ice is frosting up as designed. I recommended that the customer monitor the unit and if they see any frost building up on the evap cover again, to call it in for service at which time the hv control, UI & defrost thermistor will all need to be replaced together. No water leaks observed during service, job completed."

"Arrived onsite and found unit had been chiming for the power outage to be confirmed. Confirmed and advised customer on confirming. Found icemaker passes all tests in diagnostics and found unit valve does activate and fill spout heater is working and there is not ice, however, unit valve may be shorting. Advised customer on possibility of valve failure, customer will call back if unit does not produce within days. At which point the valve should be replaced."

"Arrived on site for freezer not cooling . Customer had defrosted unit before visit . Unit is now cooling properly and making ice . Temp checks are good . Ran all cooling tests , all passed . Instructed customer on what to look for if cooling issues happen again. No water leaks detected at time of service.

Arrived onsite and replaced sump and motor and tested. All checks good. Unit is now operating as designed. Unit is now operating as designed all checks good. Advised customer on repair.

"Arrived on site for door not sealing . Found door had slightly warpped . Not sealing on bottom left . ( hinge right side ) Door is . Bent door , its sealing properly now .

Arrived onsite for temp concerns. Tested temps and determined that the advanced digital thermometer being used by the customer was sensitively reading air temp changes and was hi by 2 or 3f. Provided customer instruct on the design and verified temp with k type thermocouple. All checks good. Unit is now operating as designed.

"Arrived on site. Found unit not defrosting,ran icemaker diagnostics failed thermistor. Defrosted evaporator ohmed heater good,replaced fan motor that includes defrost thermistor,replaced icemaker power cycled unit ran diagnostics icemaker passed and filled with water.

Arrived onsite to inspect door gasket. Found unit is making good seal all the way around. Notified customer that no issues have been found at this time. Customer ordered seal based off of previous model and is not compatible. Job complete