"Arrived on site to inspect unit for not lighting up freezer, upon inspection found the module out causing issues. Replaced module and tested. Complete"

Arrived onsite for unit knocking around. Customer said they did have some thing in there when the unit knocked around pretty hard. Looked at the unit and found the tub ring snapped out of place but after further inspection. Found that the spin basket near the bottom had some of the weld almost start to separate which is making the spin tub not spin correctly. Ordered new basket. Office to reschedule ; ordrng 1 W10554251 (spin basket)

Arrived on site and inspected dishwasher and found door is not closing on the way. Found top rack is not set all the way back black adjusters are not lined up. Corrected top rack showed customer no items can be forward of Front Edge of rack. Job complete

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that the unit will shut off after going through the sensing portion of the cycle at the beginning. Ran through diagnostics and found an F5 E4 (lid not opened between cycles) error code. I ran the unit through an auto test in the unit ran as designed. Attempted to run a normal wash cycle and found the basket having a hard time spinning. Attempted to spin the basket by hand and found resistance and the basket not spinning freely. Checked underneath the washer for any obstructions and found no obstructions in the tub or underneath the unit. Spun the cam by hand and found a squeaking sound coming from the transmission. Unit will need new gear case for repair. Ordering part in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11423758 (GEARCASE)

Arrived onsite to replace previously diagnosed parts. Replaced oven igniter. Tested unit at 350 degrees and unit is functioning properly. Job complete

"Arrived on site for a laundry center washing machine making a loud noise. Upon arrival the customer stated it would happen some time during the drain. I put the unit into diagnostics mode and ran each load individually. I replicated the noise during the drain and found it was the drain hose and dryer vent vibrating against each other. I found no mechanical failure on the unit itself. I informed the customer on what a customer instruct entails, and that they have used theirs today.

"Arrived onsite for refrigerator making abnormal thumping noises. Upon arrival I found FC= 0 RC=37 I put the unit into diagnostics and ran tests 1, 2 and 3 both thermistors showed pass and I could not hear any abnormal noises from the baffle. I accessed the compressor area and monitored noises. I was not able to recreate and noises. I called techline to report. As I waited I began hearing a slight knocking noise consistent with refrigerant flow through the evaporator SR#7731884366 Liam agreed. No repairs needed at this time. And no leaks were detected during time of service. Job complete"

"Arrived on site to test unit for no power, tested unit found broken power cord, replaced power cord, unit now working as designed, purged gas line from air, all burners igniting, no leaks at this time job complete"

"Arrived on site to inspect unit for not drying dishes, upon inspection found the unit was working to spec . Instructed customer on epa regulations and using rinse aid. Tested element and found no issues. Complete"

"Arrived on site to test unit for loud humming noise. Found piece of foam hitting evap motor. Removed foam, tested unit, noise is no longer present. Job complete."

Arrived onsite to replace damaged cooktop and console. Replaced parts and tested. Unit is functioning properly. Job complete

"Arrived on site to inspect washer not completing cycle on hot water selection. Upon further inspection, I placed the unit in diagnostics and tested the valve and found barely any water dispensing in cold and hot water selections. I removed the water hoses form the valve and found the hot valve completely blocked with debris.I removed and replaced the valve and calibrated the unit. Tested the unit in diagnostics and it is operating as designed. Demonstrated to water fill to the customer. No water leaks observed during service, job completed."

Arrived on call to replace bottom panel. After installation test operation.

On site to install previously diagnosed part. Replaced door fill tube. Reassembled and tested. Unit now functioning as designed. Call complete.

Arrived on site for Intermittent Internal Lights - SP W11460554B - Special Project S153AQ. Captured photo of model and serial for quick pics. Found freezer module out.Removed driver module and installed new module driver. All light came back on.

Arrived on call for complaint of door not closing. Found door hitting bottom of freezer. Will need hinge . ; ordrng 1 W11093938 (Hinges)

"Arrived on site for no heating . Ran temp check , unit not heating . Checked voltage at block . Found outlet is dropping a leg of power . Apt maintenance will need to check breakers or outlet . Unit is venting properly . No lint build up at time of service. Job complete"

Arrived on site to install previous diagnosed part. Removed wrong bellow and installed new. Tested operation and found working as designed. No water leaks detected.

"Arrived on site for dryer not turning on. Upon arrival I confirmed 240v connection from outlet. I then disassembled and found heating element was grounded and had caused thermal fuse, and both high limit thermostats to blow as well. I replaced all needed components and verifying unit was still in warranty. Reassembled and tested dryer and found it functioning as designed. Call complete"

Arrived on site for dishwasher not filling . Found spoon stuck under float switch . Removed spoon ran diagnostics. All checked normal. No water leaks detected at time of service .No water leaks detected at time of service. Job complete

"Arrived on site and inspected double oven and found customer had experienced F2E1 error code, Took one picture. Oven corrected itself and is currently working properly. Job complete, If issue happens again pre-order W10196757"

"Arrived on site to install previously diagnosed compressor and dryer to resolve failed compressor. Evacuated system and verified full pressures present. Removed compressor and dryer. When I went behind the unit to attach the rear compressor line, I found that when previous sealed system work was done.

"Arrived on site to test unit for water leak, tested unit found leak coming from diverter motor,

"Arrived on site , for no cool fridge . Found fridge would start for a second and stop. Replaced start relay . Still doing the same . Found relay on control failing . Replaced control. Compressor staying on , unit is starting to cool . No water leaks detected at time of service. Job complete"

Arrived on site to install previous diagnose parts. Installed new parts and all doors and drawers working as designed. Job complete

Arrived on site to diagnose a washer that is leaking.

"Arrived on site to inspect refrigerator ice maker issues.

Arrived on site for a washing machine that?s not filling properly. Inspected unit and work area. The customer advised that she just had the unit installed a week ago and the unit does not seem to fill with a lot of water. Ran unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test in the unit ran as designed. I asked the customer what she was looking for in her washer and she advised that she was used to her old one filling up the entire basket. I did advise her that due to the EPA regulations on water efficiency that that is no longer possible on newer units. Went over user care guide to give her the best possible wash. The unit is working as designed. Call complete.

"Arrived on site and inspected dryer and found it is heating properly but airflow meter is showing restricted. Took one picture. Recommended to homeowner that vent to the exterior be cleaned by a service and do not use the dryer until this has been done, job complete"

Arrived on site to test unit for not heating. Found voltage from L1 to neutral was correct at 120VAC. Found that voltage from L2 to neutral was not correct at 14VAC. Verified same voltage at the wall. Advised customer an electrician would be needed. Job complete

Arrived on call for complaint of burners not working. Found both big burners and one small not working. ; ordrng 2 W11396790 (Element)s

"Arrived on site for customer complaint of F3E2 error code, found that error code in diagnostic mode. I followed SM step 5, moisture sensor tested good, found miscommunication between outlet thermistor and ACU, ordering thermistor and ACU. ; ordrng 1 W11441687 (ACU) and 1 8577274 (Thermistor) and 1 Cnote (Office to reschedule)"

Arrived on site for microwave partial display. Inspected unit and work area. Found key pad responsive . Found failed control. Removed control and installed new. Found display correct. Tested all keys and heating operation. All tested good.

Arrived onsite for dryer not operating. Upon inspection I confirmed the interior night is on but no function. I verified correct voltage at the terminal block. I accessed the blower wheel and found wax had gotten into the housing and solidified to the blower wheel seizing it. The thermal fuse is blown. ; ordrng 1 WP8577230 (Blower house) and 1 WP3392519 (Fuse) and 1 WP694089 (Blower wheel)

Arrived on site for dryer with burning smell during use. Upon arrival found no error codes in diagnostics. During tests heard rattling from motor compartment. Found blower wheel had detached from mount and motor. I replaced motor/blower and reassembled and tested dryer. Used vent test kit and found minor pressure clog within venting of home. Instructed customer on further steps to clean exhaust. Unit functioning as designed call complete.

Arrived onsite for oven leaking gas. Tested oven and found gas leaking from valve into the oven. Tested to determine location of leak. Found unit regulator assembly would be needed.

"Arrived on site to replace console, new console was damaged in box, ordering console. ; ordrng 1 W10913685 (Console)"

Arrived on call for complaint of long till. Found the valve failed. Replace valve and test.

Arrived onsite for range drawer panel not closing properly. Upon inspection found drawer not seating properly in rails. Made adjustment and tested. Drawer is now closing properly. Customer approved. Job complete

"Arrived on site to test unit for load noise upon close, tested unit found left switch holder very loose causing door latch not to make contact correctly all the time, secured switch holder, tested unit, unit now working as designed, job complete"

Arrived onsite for refrigerator not making ice. Upon arrival I found the ice bin half way full of ice from the ice maker. I found the FC at -1 and the RC at 38. I was not able to recreate a failure at this time. No leaks detected during time of service. Job complete.

Arrived on site for no cool fridge . Both sections room temp. Ran diagnostics. Compressor not coming on . All else checked normal. Replaced start relay . Compressor came on . Getting good frost pattern . No water leaks detected at time of service. Job complete .

"Arrived on site for a dryer making a loud noise and then stopped heating. Upon arrival the customer stated the real issue was just he noise. I tested the unit and is sounded like change clunking around, and the unit was heating. I pulled the unit out and the sound stopped. Upon further inspection I found screws in the dryer with the customers clothes. I informed the customer that something probably got stuck in his blower housing and was making the noise, but passed through when I moved the unit. I advised him on checking his pockets and assuring there is nothing in them before putting items in the dryer. The unit is as designed. Call complete."

"Arrived onsite to replace previously diagnosed parts. Replaced RC door, rails and shelf. Unit is functioning properly. Will need to order and return. Office to reschedule. ; ordrng 1 W10839793 (nameplate)"

Arrived onsite to replace control. Replaced control. Tested the unit. Unit tested good. Let customer know to not leave the light on as it can blow out the control board just for the light to not work again and to use it sparingly during cooking. No issues at this time. Job complete

"Made on site and inspected dryer and found heating element has failed, also found airflow is restricted.After replacement took one picture of dryer heating and airflow meter showing restricted. Homeowner will need to have vent to the exterior Cleaned/cleared by a service before using dryer again, job complete"

"Arrived on site to follow up on oven that has no display after running self clean. On prior visit tech found loose connection at control. Removed panel and found all connections tight. Checked voltages and verified good voltage at L1 and l2 at control, but Ui is dead. Inspected control and found controls appear to have several spots with melted areas. Unit overheated and control failed, ribbon cable may also be bad. Will need new control in order to make sure we can power on the Ui. Ordering control and returning with safety devices as well. Office to schedule when part arrives.; O-emld tckt"

Arrived on site to diagnose a refrigerator that is making unusual noise. Found refrigerant lines by compressor touching causing noise. Repositioned line and all is working properly at this time also realigned ice bucket receiver to allow proper dispensing. No leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker shorted internally and replaced it. All is working properly at this time and no leaks were found at time of service.

Arrived onsite to install previously designed parts. We installed new control and new rc evaporator cover. Tested unit and found that unit is work as designed. Job complete

"Arrived on site for customer complaint of unit not completing cycles intermittently, i found error codes F0E7, F7E6, F7E1, in diagnostic mode, I cleared error codes and ran a diagnostic test cycle, unit passed test cycle, I ran calibration cycle, unit tested good except there was a slight high pitch noise at times, informed customer noise is coming from gearcase

"Arrived on site to diagnose dishwasher that was not drying dishes well. On arrival customer showed me that moisture was on dishes and on the walls, and has been since they had it. Ran through diagnostic mode and found no errors present. Found rinse aid is not being used, and hot water isnt being run first. Advised customer to run hot water first, and that unit is designed to use rinse aid. Unit is working as designed, and just needs to use rinse aid and hot water first. Call complete."

Arrived onsite for unit not starting a load. Put the unit in diagnostics and saw a lot of error codes. Erased error codes. Looked at the bottom of the unit and saw that a couple of coins were causing the agitator to not move as the coins were wedged tightly. Removed coins. Tested the the unit in automatic diagnostics. And unit passed with no issues or errors returning. No leaks at this time. Job complete.

Arrived on site for burner not lighting . Found small center burner cap missing from right front burner . Ordering caps . No other issues with other burners . No gas leaks detected at time of service. Call to set return ; ordrng 1 W11245289 (Burner cap)

Arrived on call to replace previous diagnosed parts. After installation test operation.

Arrived onsite for dishwasher not functioning. Upon arrival put unit in diagnostics and found stored error code for wash motor error. Ran test and wash motor did not energize. Needed wash motor replaced. Replaced motor and tested. Unit is functioning properly. Also notified customer that during replacement found several pieces of glass in sump. No leaks present at this time. Job complete

Tested the unit and saw no leaks but did see that the garbage disposal was backing up with water. Turned on the garbage disposal so that the water can go down. Did let customer know about the garbage disposal issue. No more water was rising and draining with no issues. Found no leaks from the unit at this time. Job complete

Arrived onsite for refrigerator not cooling in the RC. Upon inspection I found the RC evap cover encased in a block of ice. I called techline to report they gave me W11092686 service pointer REV G and asked that I follow this pointer to correct the issue at hand. We also changed the defrost from ADC to timed SR#7731877358 to replace the RC fan motor and we will have to assess the situation better once the ice is gone and we can access components. ; ordrng 1 SHIMS (SHIMS)

Arrived on site for washer making screeching noise. Upon arrival customer stated error codes would flash but after diagnostics check I found no codes stored. After testing washer through a diagnostics cycle I found belt was loose on cam but gearcase was also screeching even when belt would eventual grab to the cam better. Found 7nit was screech in spin mode with and without a load of laundry and during agitation when cloths were in unit it would also screech. Will need office to reschedule once availability of parts is known.; ordrng 1 W11239857 (Belt) and 1 W11423758 (Gearcase) and 1 W11543998 (Acu)

"Arrived on site oh and reinstalled Bellow Spring, confirm correct operation by running automatic cycle test 12. Sent a short video of Washer draining properly to PR, job complete"

Arrived onsite for unit not responding and having moisture buildup i the display of the UI panel. Plugged the unit in and tried to turn the unit on but the display will not work. Let customer know that that there more likely is in issue in the vent along the wall to the outside causing the hot air to not escape causing the moisture to occur when drying. Ordered part. Office to reschedule ; ordrng 1 W11378949 (UI PANEL )

"Arrived onsite for washer not operating. Upon inspection I found the unit dead and full of water. I was not able to enter diagnostics so I replaced the control. I. Diagnostics I was then not able to drain. I tilted the unit and found the drain pump wires had come disconnected from the connector. I made a temporary repair on the wires and was able to engage the drain pump to drain the water. After the water drained out I could not exit drain in diagnostics and had to unplug the unit. I put the unit into diagnostics again and it immediately went into drain. I tried on normal setting and again just drains. I waited for the auto drain to complete and ended up having to blow out an obstruction from the pressure hose. After clearing the hose I was able to run a spin cycle. I found the unit wobbling at high spin which most likely caused the wires at the pump to separate. I am ordering the lower harness, gearcase, cam, belt, actuator to complete the repair. Office to R/S due to part availability. ; ordrng 1 W11399433 (Control) and 1 W10528947 (Hub) and 1 W11545744 (Lower harness) and 1 W11454734 (Gear case) and 1 W11497303 (Motor) and 1 W10721967 (Cam) and 1 W11399437 (Drain pump) and 1 W11239857 (Belt) and 1 W11130362 (Suspension)"

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found bin button broken and spring missing. Replaced both parts and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site for refrigerator needing previously diagnosed hv control. Upon arrival I installed the needed part. I reasse and powered unit back up. Found unit turn on and functioning as designed. Informed customer unit would need 24hrs to cool.

Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised homeowner on best cycles and options for best performance and need of rinse agent for proper performance. No leaks were found at time of service.

"Arrived on site to install previous diagnose parts & for FREEZER AND FRIDGE ARE NOT COOLING TO APPROPRIATE TEMP. Inspected work area and unit. Inspected evap and found incomplete frost pattern. Gained access to the back of unit and evacuated the system. Uninstalled compressor,dryer & access valve. Then uninstalled fc evap. Installed all new components. Fc evap,compressor,dryer & access valve. System holing vacuum. Recharged system no leaks. Pressure on low side at 0pis on high 145psi found. .Turned unit on and it ran for 3 minutes and then going straight into defrost.office to reschedule.; ordrng 1 W11518204 (Ui) and 1 W11196400 (Control)"

Arrived onsite for previously diagnosed parts. Upon arrival replaced wiring harness and tested. Unit is now operating as designed. Job Completed.

Arrived onsite for washer showing F11 and tripping breaker. Upon inspection I found the unit in standby with no error codes showing and we ran through functions of the unit. We found it to be working as designed at this time. I inspected the ground switches and could not find any issues at this time. I advised the customer to monitor the unit to ensure there arent any intermittent issues. I found the unit to be plugged into a gfci outlet. I advised having the outlet serviced or preferably replaced due to the outlets sensitivity. But the unit is working as designed at this time and no leaks were detected during time of service.

Arrived on site for dishwasher will not heat up. Inspected work area and unit. Customer stated that he installed a new heating element him self and that it never worked. Put unit into diagnostics and ran a cycle and the unit operated as designed. Performed resistance test and got 18 oms within spec. Put unit though regular cycle and found it operating as designed. Unit may have locked the heating element out due to the original element failing.no water leaks at this time.job complete

"

"Arrived on site for customer complaint of unit not cooling in either section, found sealed system leak, ordering compressor, evaporator, filter drier, and coupler. ; ordrng 1 Cnote (Office to reschedule) and 1 SStech/2hourjob and 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 W11506635 (Coupler) and 1 WPW10143759 (Filter drier)"

"Arrived onsite for unit making a noise near the beginning of a cycle. Upon further investigation found that that a magnetic pen was right under the motor cover shield, removed pen. Let customer know that if any objects do get under the unit, it can get lodged under the basket and shield causing the object to grind into the floor causing noises. Ran unit In a rinse and spin cycle. No odd noises during the cycle. No leaks at this time. Job complete"

Arrived on site for for hot surface light staying on. We inspected unit and found it working as designed. Job complete

Arrived on site to install previously diagnosed parts. Removed lid and installed new lid. Tested in diagnostics and lid latch was working as designed. Showed customer lid was locking and unlocking. Job completed.

"Arrived on site to test unit for console not responding. Verified console receiving proper voltage. Replaced console, tested unit, unit is now working as designed. No leaks detected.

"Arrived on site to inspect refrigerator water dispenser not working. Upon further inspection, I tested the dispenser and found the water dispensing as designed. I tested the ice maker and found the ice bin full of ice. Pulled the unit out and checked the water line and found it pulled and tucked behind the ice maker fill line so it doesnt get kinked. Customer advised that it was adjusted at previous service call. Customer advised that theyve had low water pressure recently due to city regulations. I recommended that the customer purchase a water pressure tester and when the water pressure gets low on the unit to check their pressure outside at the nearest water faucet. I advised if its below 60psi, then we know its a water pressure issue and not the unit. I did not install the pressure regulator as its not needed due to customer not having high water pressure. No water leaks observed during service, job completed."

Arrived on call for complaint of broken handle. Confirm handle broken. Replace damaged part and test.

Arrived onsite for dryer not starting. Upon inspection found door switch failed. Replaced switch and tested. Unit is functioning properly. Job complete

Arrived onsite and installed door properly and leveled unit. All checks good. Unit is now operating as designed.

Arrived onsite for dishwasher not operating even after checking breakers. Upon inspection I found good voltage at the outlet and the unit was wired correctly at the junction. I accessed the main control and replaced with new. I restored power and the unit came on. I ran diagnostics and there were no error codes present through out the process. All functions passed and the unit is working as designed at this time. No leaks detected during time of service. Job complete.

"Arrived on site for ice building up in freezer floor . Ran IM harvest , all checked normal. No leaks or drips detected. Did find drain hole frozen over . Steamed out hole . Found some pieces of insulation . Removed obstructions , water is flowing freely away . No water leaks detected at time of service. Job complete."

Arrived on call for complaint of not starting cycle. Found the drain pump running and door locked water level sensor needed . ; ordrng 1 W11367297 (Control) and 1 W11044866 (We switch)

"Arrived on site for customer complaint of unit shaking and not completing cycle, found failed gearcase.

"Arrived onsite for previously diagnosed parts. Replaced divider, auger motor, bracket and spacer and tested. Unit is now dispensing as designed. Job Completed."

"Arrived on site to inspect unit for not agitating normally, upon inspection found the wrong model actuator attached to unit replaced actuator with correct model. Tested with no issues. Complete"

"Arrived on site to test unit for broken glass and dent on handle, inspected unit found outer glass shattered and dented handle, replaced glass and handle, could not test unit because unit not installed, job complete"

Arrived on site to test unit for noise while operating. Found dog collar and other debris in blower wheel. Removed all debris and tested unit. Unit operating as designed. Job complete

Arrived on site to test unit for blowing hot air. Found unit was trying to cool but element was staying on after defrost cycle. Recommend replacing bimetal and defrost heater. Office to reschedule.; ordrng 1 WPW10366605 (Control) and 1 W11084324 (Harness)

"Arrived on site to replace compressor, drier and evap from previous diagnosis. Unit was unplugged on arrival. Accessed evap and compressor then turned unit on. Compressor was pulling 1.2amps and dropped to .8amps. Pressures were good with high side at 120 and low side was at 0. Found condenser was extremely clogged causing compressor to over heat and kick out on thermal. Completely cleared condenser and replaced start device and run capacitor. Let unit run for 30mins and nice frost pattern developing on evap. Used UV light and applied bubble solution. No signs of refrigerant leak. Added a bit of refrigerant to system. Advised customer on keeping condenser clean to prevent damage. Also advised to put a glass of water in FC and use unit once water is frozen over. No leaks detected. Job complete."

"Arrived on site to test unit for not cooling properly. Found evap motor receiving proper voltage but not engaging. Replaced evap motor, tested unit, unit is now working as designed.

"Arrived on site to inspect unit for dents, upon Inspection found the unit very dented around all parts. Spoke with customer and instructed her to speak with installed and home depot. Whirlpool advised all parts are replaceable. Sr # 7731876205 ordering parts to fix. Office to reschedule ; ordrng 1 W11246772 (Panel) and 1 W11317194 (Ui) and 1 W10920228 (Tub) and 1 W10612925 (Badge)"

"Arrived on site to inspect washer leaking water. Upon further inspection, I removed the control panel to access the valve and placed the unit in diagnostics and tested the valve. I found the valve housing cracked and leaking water. I removed and replaced the valve housing and calibrated. Retested the unit and it is operating as designed. No water leaks observed at the end of service, job completed."

Arrived on call for complaint of noise. Found the drum out of round. Will need drum to complete. ; ordrng 1 W10545923 (Drum)

Arrived on site to install previously ordered cabinet. TG and I simply transferred all parts to the new cabinet. Job complete

"Arrived on site for dryer still shutting down randomly after previously replaced timer and pts. Upon arrival confirmed unit had a stable 240v connection from outlet. Checked terminal block during tests and found that when unit would randomly shut down (1st test after 11 minutes, 2nd test after 8 minutes, 3rd test after 15 minutes, 4th test after 25 minutes) but found 240 volts still remained. Verified all heating hardware as well as door switch passed all resistance and continuity tests. Motor ohmed out at 1.6 with specs. Called techline and spoke with Butch sr#7731879673. Was advised to run voltage tests at internal timer motor. Found after during 5th tests that unit ran over 30 minutes with no evidence of failures. After relaying info to techline they stated its possible that either the motor and/or the main harness assembly could be shorting out at random making it difficult to pinpoint the exact cause. I relayed findings to customer.

"Arrived on site for customer complaint of unit not draining enough during a cycle, I tested unit in diagnostic mode, every component tested good, found error code F5E3 for door lock error, but door lock tested good in diagnostics as well as quick wash."

Arrived on site to diagnose a dishwasher that is not cycling properly. Found unit oversudsing due to dish soap in unit. Advised homeowner on findings and no further repairs needed.