Near , TX 78738
Robert
Job Details: 10/28/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived on job for complaints of breaker trips every load. Found washer on GFCI outlet. Ran rinse and spin cycle breaker tripped but no surge in power. Called tech line 7729144043. GFCI outlet not compatible with washer.
Near San Marcos, TX 78666
Andrew
Job Details: 10/28/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for oven not turning on. Found UI issues. Unit is receiving proper voltage. Buttons are doing different functions than designed. Needing control board to correct issue.; ordrng 1 W11126814 (cntrl-elec)
Near Belton, TX 76513
Cliff
Job Details: 10/28/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site to diagnose a dryer that is taking too long to complete cycles. Tested unit and found Low airflow through unit caused by clogged external venting. Customer will need to have venting cleaned to complete repairs.
Near Copperas Cove, TX 76522
Al
Job Details: 10/28/2020
MICROWAVE JENN-AIR JMW2430DS01 Arrived on site and inspected wall oven/ microwave combination F2/E1 error code.Confirmed the complaint and attempted diagnostics test mode and unit UI continuously beeped and gave the same error code.Unit will require the UI to complete the repair.Ordering the stainless steel UI.Office to reschedule the customer for return service.Needs more work.; ordrng 1 W10887855 (CONTROL PANEL)
Near Georgetown, TX 78626
Tommy
Job Details: 10/28/2020
DISHWASHER WHIRLPOOL WDF540PADM3 "Replaced panel and UI, control still needed to resolve problem. Ordering control office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10906428 (CONTROL)"
Near Georgetown, TX 78626
Tommy
Job Details: 10/28/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived onsite for previously diagnosed parts. Installed new control and tested unit tested good. Job Completed.
Near Georgetown, TX 78626
Tommy
Job Details: 10/28/2020
MICROWAVE WHIRLPOOL WMH3205XVB1
Near Lakeway, TX 78734
Robert
Job Details: 10/28/2020
COOKTOP KITCHENAID KICU500XSS01 Arrived on job for complaints of no power. Found the module dead. Will need to replace both display and module together to correct problem. ; ordrng 1 WPW10396615 (display)
Near Meadowlakes, TX 78654
James
Job Details: 10/27/2020
REFRIGERATOR FRIGIDAIRE PLRU1778ES0 Arrived on site and found door not square with cabinet. Inspected door and found lower hinge corner is collapsed and hinge bent as well causing door to not sit properly with cabinet. Found door is sealing good but the door cannot be adjusted due to failure. Job complete
Near Meadowlakes, TX 78654
James
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site and installed new ice maker kit and ice container. Unit tests good. Job complete
Near Austin, TX 78737
Luis
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for cooling complaint. Found some ice build up on evaporator,ran diagnostics fan motor not powering removed cover,defrosted evaporator,good voltage to fan motor reading 14vdc found a crack on thermistor. Replaced fan motor,per service pointer replaced harness secured thermistor to correct location on suction line using foil tape and a zip secured evaporator to liner using clamps and zip ties,secured cover with 4 screws changed defrost setting to basic,checked air flow good.
Near Georgetown, TX 78633
Tyler
Job Details: 10/27/2020
DRYER SAMSUNG DV45H7000GWA2 Arrived on site for dryer that would heat but take more than one cycle to dry the clothes all the way. Upon arrival I took the venting off the dryer and ran a diagnostic and could not find any error codes are in indications of the dryer hanging hardware failure’s. I have to take the venting off I put the unit back together and ran a venting test kit test to verify the pressure in the drum and airflow were good when the venting was off and during the test the unit never showed indication of a clog inside the dryer and then reset the machine and reconnected the vent hose and retest the vent to to verify pressure within the wall and found that there was a clog somewhere in the venting of the house and recommended to the customer that they get a That they get a dryer vent cleaning company to come out and clean the venting inside the wall. I also found a good amount of water condensating inside of the venting of the wall of the house. Other than all of that the u
Near Georgetown, TX 78633
Cliff
Job Details: 10/27/2020
REFRIGERATOR MAYTAG MFD2562VEM11 Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker heater failed. Replaced icemaker assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service
Near Austin, TX 78738
Robert
Job Details: 10/27/2020
OVEN KITCHENAID KEBS278DSS10
Near Austin, TX 78752
Jacob
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived onsite for unit dripping water from freezer. Looked at freezer, found that the fill tube extension for the ice maker was fully inserted inside the fill funnel on the ice maker. Re inserted fill tube extension. Unit called for water. No leaks at this time. Job complete"
Near Georgetown, TX 78633
Cliff
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL n/a Arrived on site to diagnose a refrigerator that is building ice in the freezer. Tested unit and found clogged evaporator drain. Cleared evaporator drain grommet and advise homeowner unit would need to be fully thawed before issue would resolve. No further repairs are needed and all is working properly at this time
Near Buda, TX 78610
Kevin
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRF954CIHB00 Arrived on site and inspected refrigerator and found drain hose is clogged. Replaced drain hose ordered by previous technician and disassembled freezer and defrosted it. Sent picture of frozen drain hose to CS. Icemaker has not arrived call will be rescheduled when it does.
Near Austin, TX 78758
Scott
Job Details: 10/27/2020
WASHER WHIRLPOOL WTW7500GC2 Arrived on site for washer not finishing load . Found oil leaking on stator . Will need gear case slider and clutch . Call to set return ; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11455453 (GEAR CASE )
Near Austin, TX 78746
Kevin
Job Details: 10/27/2020
WASHER WHIRLPOOL WFW9200SQA12 "Arrived on site and found washer is completing a load on normal, washer spun, drained and completed load. After that was done set new wash cycle on heavy duty. Observed it for 15 minutes, then set it on a delicate cycle and observed it for nine minutes. At this time washer is operating properly. Customer has a picture of the last time the washer did not complete a load, the display is showing a capital letter “A” and nothing else. Spoke with tech line and they have no history of this type of error, job complete"
Near Briarcliff, TX 78669
Robert
Job Details: 10/27/2020
VENTHOOD UNKNOWN WVU37UC6FS0 Arrived on job to replace previously diagnosed parts. After replacement test operation no change. Test voltage at transformer and we have 120v to transformer but only 5 Vdc out. Will need transformer. ; ordrng 1 W11282989 (TRANSFORMER)
Near Austin, TX 78727
Wesley
Job Details: 10/27/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site and was advised of some noise during agitate. No error codes. Tested all function. Re calibrated. Unit is operating as designed. Advised customer on findings and advised that if symptom recurs to document with video.
Near Georgetown, TX 78633
Cliff
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to diagnose a refrigerator frosting in the freezer. Found homeowner had removed all items from freezer and all is working properly at this time. Advised homeowner on size issue with pizza storage compartment, how it may have been keeping door from closing properly."
Near Buda, TX 78610
Richard
Job Details: 10/27/2020
REFRIGERATOR KITCHENAID KRMF706ESS04 "arrived onsite for the refrigerator fresh food section leds not coming on. Ran diagnostics and found that the door switches are good and ran diagnostics number 17,16 and it shows the right and left hand doors to be closed even when they are open. When open any other door all the lights come on with no issues. Called tech line and checked for voltage on the right and left hand door switch harness and we are only getting 30 vac to both door switches. Which means that there is an open wire in the main wire harness causing the issue.
Near Lago Vista, TX 78645
Lou
Job Details: 10/27/2020
DRYER WHIRLPOOL WED5100HW0 "Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and could hear a thumping noise that wasn’t normal. I disassembled the unit and found some debris (photo) in the drum gasket. Removed the debris and tested the unit and unit is operating as designed. Reassembled the unit and retested and continues to operate as designed. No lint observed during service, job completed."
Near Georgetown, TX 78633
Lou
Job Details: 10/27/2020
REFRIGERATOR GE PFE22KSEAFSS "Arrived on site to install previously diagnosed and ordered parts. Due to the defrost element and bimetal failures, I removed and replaced the element and bimetal and removed ram aiming ice/frost build up and tested. Unit is defrosting as designed. No water leaks observed during service, job completed."
Near Austin, TX 78717
Kayman
Job Details: 10/27/2020
WASHER WHIRLPOOL WTW4715EW0 Arrived onsite for washer with water entering the unit without being called for. Upon inspection I found the inlet valve allowing water to seep by. I replaced the inlet valve and tested the unit. The unit is working as designed at this time and no leaks detected during time of service. Job complete.
Near Austin, TX 78738
Robert
Job Details: 10/27/2020
WASHER MAYTAG MHW8630HW0 Arrived on job to replace previously diagnosed parts After replacement test operation. No leaks detected at time of service.
Near Pflugerville, TX 78660
David S
Job Details: 10/27/2020
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site for washer leaking. I inspected the unit and work area. I spoke to the customer about what the unit was doing, he stated it was making a banging noise and they found water on the floor. I inspected the gearcase, rotor and stator I found the gearcase leaking oil. I put the unit into diagnostics and found fault codes F7E8 rotor stator over temp, F0E5 off balance load. I ran the unit through a diagnostics cycle and found the valves leaking. I replaced the valves, and found the rotor start or king as designed and the gear case making a grinding noise. I am ordering the gear case W11455453 and rotor bolt W10752189, and authorization. The office will reschedule the part is an expart.; ordrng 1 AUTHO (AUTHO) and 1 W10752189 (screw) and 1 W11455453 (GEAR CASE)"
Near Andice, TX 78628
Kayman
Job Details: 10/27/2020
VENTHOOD KITCHENAID KVWB606DSS2 Arrived onsite to install previously diagnosed parts. I installed the controls and tested the unit. Unit is working as designed at this time. I was able to drill out and replace the problem screw from last visit. Job complete.
Near Georgetown, TX 78633
Tyler
Job Details: 10/27/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for refrigerator door handle that was loose and upon arrival I found that they were as a mounting screw underneath that was falling out of place and the customers are not aware that it was missing. I was able to replace the screw and retest the door handle to make sure that it was staying in place as needed and able to open the door whenever the freezer was accessed unit is now functioning as designed and realized on the door and the door has no problems opening and shutting. Call complete; used 1 W11366418 (SCREW) from stock
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/27/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher door falling down. Inspected unit and work area. Found door friction pads broken. Installed new friction pads. Tested. Door operation. Performed diagnostics mode, no fault codes. Monitored test operation. All tested good, no water leaks detected."
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/27/2020
OVEN WHIRLPOOL WOC54EC0HS03 "Arrived on site for customer complaint of unit not responding to touch. Found most buttons on UI console not responding, I reset breaker for two minutes, unit tested good."
Near New Braunfels, TX 78130
Noah D
Job Details: 10/27/2020
DISHWASHER WHIRLPOOL WDF520PADM8 "Arrived on site to inspect dishwasher for not draining, upon inspection found the dishwasher full of water, drain drain cycle and found the water stuck in hose moved hose around underneath the sink and got drain to start working, replace drain pump and instructed customer on proper placement of drain tubing. Complete."
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for refrigerator not dispensing water and broken wires at bottom of door. Inspected unit and work. Found wires broken to close to door to repair. Will need to replace FC door to repair. e. ; ordrng 1 LW11037733/STAINLESSSTEEL (FC DOOR)
Near Round Rock, TX 78681
Tommy
Job Details: 10/27/2020
OVEN WHIRLPOOL GT4175SPS2 "Arrived onsite for microwave no heat or turn. Found unit was receiving proper voltage but needs new motor, diode, capacitor, and magnetron. Unit needs authorization, office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (CUSTOMER REQUESTED FRIDAY APPOINTMENT ) and 1 WP8205489 (DIODE) and 1 WPW10159107 (MOTOR )"
Near Austin, TX 78748
Jacob
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for unit not cooling inside of the refrigerator consistently. Customer stated that the unit would cool and then other times would not be down to optimal temperature. Could not duplicate issue as unit was working properly. Went ahead and changed UI controls and control hv. Plugged unit back in. No issues at this time. Job complete
Near Leander, TX 78641
Tommy
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 Arrived onsite for ice maker dropping water in refrigerator freezer. Upon arrival found drain for evap was slightly clogged. Unclogged. Also found unit ice maker was overfilling durning test. Replaced ice maker and tested unit tested good. Job Completed.
Near New Braunfels, TX 78130
Noah D
Job Details: 10/27/2020
MICROWAVE WHIRLPOOL WMH53520CS0 "Arrived on site to inspect microwave for door issues, replaced interlock kits, door locks worked but mag clicked weird and turned off free 3 seconds. Ordering control may and sensors. Office to reschedule ; ordrng 1 W10479657 (TOD) and 1 W10515926 (CONTROL ) and 1 W10515926 (MAG) and 1 W10557536 (HUMIDITY )"
Near New Braunfels, TX 78130
Noah D
Job Details: 10/27/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site to inspect dryer for not heating upon inspection found the upper cutoff ope, replaced upper and lower cutoff and found the heat returned with no issues. Complete"
Near Horseshoe Bay, TX 78657
James
Job Details: 10/27/2020
ICE MACHINE WHIRLPOOL KUIO338HSS0 Arrived on site and tested operation. Found unit would fill for a short time then cut off causing unit to constantly reset. Found loose connection in harness. Corrected issue and tested operation. Unit tests good. Job complete
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/27/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site for refrigerator to install previously diagnosed parts. Removed door and found broken door hinge cover broken. . Installed the control and EVAP cover. Attempted to repair door hinge. Contacted office and spoke with MS. ; ordrng 1 W10917313 (GASKET ) and 1 W11204565 (HINGE COVER)
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/27/2020
REFRIGERATOR KITCHENAID KSRS25FTMS01 "Arrived on site to test unit for not dispensing ice. Found bad latch motor. Replaced motor, tested unit, unit works good. No leaks detected. Job complete.
Near Meadowlakes, TX 78654
James
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL KBFN502EBS02 Arrived on site and found right door skim scratched. Installed new door making. Unit tests good. Job complete
Near Austin, TX 78703
Wesley
Job Details: 10/27/2020
OVEN KITCHENAID KODE500ESS02 Arrived onsite and determined breaker to be half tripping preventing consistent heat. Advised customer to hire electrician to address supply issue. This diagnosis came with asking the customer what the issues have been and discovering that it has been absolutely no heat except the prior visit. And I found no heat until I forcefully reset the breaker.
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/27/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for CSI dishwasher cycle will not completeRan diagnostics and no error codes came on. Removed filter and screen assembly. Found a label / sticker from a dish or cup wedged inside near the OWI. Removed and ran another diagnostics to ensure proper cycle was performed. Diagnostics gave no errors. No leaks detected. One of the bottom plate sound insulation cover bolts were missing. Secured with a small zip tie on the right side where it was missing. Job complete.
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/27/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for DW plug electrical burnt, 1 of 2 SRRemoved old plug cord and installed new plug cord. Tested dishwasher and operating as designed. No leaks detected. Job completed."
Near Jarrell, TX 76537
Tyler
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Arrived on site for icemaker that stop producing ice a couple days after it was installed. Upon further inspection of the unit I found out the freezer is sitting right at 0° and after running test number 56 I found there was an E5 area code indicating that the icemaker thermistor had gone bad. I also ran test 57 and found the icemaker harvesting perfectly fine so I installed a new icemaker and reset power to the fridge in front of the air code did go away and was able to start functioning as designed. I informed the customer to give it 24 to 96 hours to continuously fill the bucket up with ice. Call complete
Near Buda, TX 78610
Richard
Job Details: 10/27/2020
DRYER SAMSUNG DV48H7400GW/A2 "Arrived onsite for the dryer making a noise. Replaced belt, idler pulley, spring, and noise is gone.
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/27/2020
WASHER MAYTAG MAH8700AWW Arrived on site to test unit for not starting. Found bad power filter.Job complete.
Near Austin, TX 78729
Paul
Job Details: 10/27/2020
DRYER WHIRLPOOL LEC7858AN1 "Arrived onsite for a dryer that the customer is stating the motor was bad. I confirmed that the motor had a bad bearing and was tripping the overload. The motor needs to be replaced.I replaced the motor. I found the rollers, idler pulley, and belt in good shape. I tested the unit and found it working as designed. Call complete."
Near Spicewood, TX 78669
Brandon
Job Details: 10/27/2020
OVEN WHIRLPOOL KOCE500ESS11 "Arrived on site for customer complaint of unit not powering on and oven door rubbing when opening, found power supply issue, and found frame damage.
Near Austin, TX 78704
Luis
Job Details: 10/27/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 "Per service pointer W11329116C defrosted fresh food evaporator installed updated evaporator cover,secured thermistor to the correct location on suction line using a zip tie,installed the updated main control,powered unit on changed defrost setting to basic.
Near Austin, TX 78701
Wesley
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite and found icemaker had been turned off because of flooding of ice compartment and no ice. Found fill cup frozen. Cleared fill cup. Unit is now operating as designed. Advised customer on repair.
Near Temple, TX 76502
Tyler
Job Details: 10/27/2020
OVEN WHIRLPOOL RBD305PRB00 Arrived on site for wall oven not heatingUpon arrival I could not see any error codes indicating a hardware or software issue so I disassemble the unit and start assessing the elements as well as thermostat and TOD sensor on the back and found that the TOD sensor to the upper oven had lost continuity and blown ended up replacing we have a thermostat and reassembling the unit and found that after retesting it it would preheat to 350 just fine. Unit functioning as designed call complete
Near Austin, TX 78738
Robert
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on job for complaints of noise and warm temperature. Found ice close to fan blade. Removed ice and test. Fan making noise still damaged from the ice. After replacement test operation.
Near Austin, TX 78738
Brandon
Job Details: 10/27/2020
DISHWASHER WHIRLPOOL KDTM404ESS0 "Arrived on site to replace sump assembly, found part was broken in box, ordering sump. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10861526 (pump&motor)"
Near Austin, TX 78734
David Z
Job Details: 10/27/2020
DISHWASHER WHIRLPOOL WDT920SADM3 "Arrived on site to follow up on leaking dishwasher that is also not heating well. Ran a regular cycle and ran in diagnostic mode, and found no leaks. Water spots on the floor came from the door area. When I opened the door I saw a large amount of suds. Unit has not been getting hot enough water to fully dissolve soap or create a good drying environment. Water heater was replaced In unit today. Advised to turn up heater to allow hotter water to enter unit. Raised the front Level to allow water to run back a bit further. Advised to run some affresh to dissolve the soap bubbles. All is now working as designed. Call complete."
Near Leander, TX 78645
Lou
Job Details: 10/27/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven timer and lights not working properly. Upon further inspection, I attempted to place the unit in diagnostics and it failed. I could not get any keys to work. Customer advised that they could still control the unit from their phone. I cycled the power to the unit and retested and was able to get into diagnostics, at which time, I found error code F6E4 twice; once from 07/20 & 09/20. The main control was replaced in 06/20. Contacted techline and spoke to Joel and advised of my findings. Joel advised that the F6E4 error code will be there all the time. He advised that there was possibly a glitch in the system or electrical current at some point. Recommended contacting the connect team and make sure the unit is updated and provided file #7729138165. I contacted the connect team and advised of the issues the unit is having and that the customer can operate the unit m their phone but not the UI console. I was advised the unit
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/27/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site for customer complaint of ice not working found broken heater wire, I replaced fill tube, unit tested good."
Near Austin, TX 78737
Luis
Job Details: 10/27/2020
REFRIGERATOR KITCHENAID KSSC48QMS03 "Failed auger motor
Near Killeen, TX 76542
Al
Job Details: 10/27/2020
DRYER LG DLEX7177RM Arrived on site and inspected dryer not heating.Confirmed the complaint and found the heater assembly fault.Removed and replaced it.Reassembled and unit tested as designed.Job complete
Near Austin, TX 78731
Luis
Job Details: 10/27/2020
ICE MACHINE WHIRLPOOL KUIX505ESS0 "Arrived on site for no ice. Customer powered on unit,loud noise from external drain pump and pump powering unit off. Diagnosed a defective external drain pump
Near Kyle, TX 78640
Richard
Job Details: 10/27/2020
REFRIGERATOR FRIGIDAIRE DFHS2313MFKA "Arrived onsite for the refrigerator ice maker leaking. During testing found that the ice maker is leaking water into the ice bin. Also customer wanted to replaced the refrigerator door bin. Replaced ice maker and ordered door bin. Office to schedule for part drop off when door bin comes in. ; ordrng 1 240324502 (bin,door)"
Near Austin, TX 78732
David Z
Job Details: 10/27/2020
WASHER WHIRLPOOL WFW85HEFC1 "Arrived on site to diagnose washer that was leaking by dispenser drawer. Found a crack in the fabric softener area of the drawer, that matched the color and area of the leak. Replaced dispenser / drawer. Customer also showed me so,e pants that had bleach spots on them. Advised running an affresh cleaner to help clean out any buildups. Showed parts diagram and that all drawer components all get sprayed down the fill hose. All is now working as designed. No water leaks found, call complete."
Near Spicewood, TX 78669
Brandon
Job Details: 10/27/2020
WINE COOLER KITCHENAID KUWR204EPA02 "Arrived on site for customer complaint of unit making loud noise, unit was running when I arrived, unit tested good, instructed customer to take a video of the noise if it happens again."
Near Leander, TX 78641
Lou
Job Details: 10/27/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to inspect range display showing cooktop on/cooktop hot when the unit is not on. I tested the cooktop and it is operating as designed. I found the front right infinite switch was shorted. I removed and replaced the switch and retested and the unit is operating as designed and the display is cleared. Job completed.
Near Austin, TX 78734
David Z
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03 "Arrived on site to diagnose refrigerator that was freezing up on the RC side evap. Found unit is building frost and ice on the RC evap. Found the drain pan has a massive bow and curve in it and needs to be replaced. Ordering parts to resolve RC section defrost issues. Ordering evap cover, harness, drip tray, clamps and zip ties. ; ordrng 2 W11456069 (CLAMP)s and 1 W11457241 (DRIP TRAY ) and 1 WPW10501260 (cover-evap)"
Near Austin, TX 78758
Scott
Job Details: 10/27/2020
RANGE WHIRLPOOL WEE510S0FS2 "Arrived on site for range giving f9 error . Checked outlet and terminal block . Getting good voltage . Can start oven, element would heat for a second ,then error code . Ordering control . Call to set return visit .; saved tckt"
Near Austin, TX 78728
Wesley
Job Details: 10/27/2020
DRYER WHIRLPOOL WED5100VQ1 Arrived onsite and found the motor pulley snapped. And the belt breaking. Ordering motor pulley and returning with repair kit. ; ordrng 1 WP8066184 (pulley-mtr)
Near Kyle, TX 78640
Richard
Job Details: 10/27/2020
DRYER ROPER RED4516FW0 Arrived onsite for the dryer not heating. During testing found that there is only 120 vac going to the dryer. Advised customer to call an electrician to repair outlet . Drier needs 240 vac to work properly. Complete
Near Round Rock, TX 78681
Tommy
Job Details: 10/27/2020
ICE MACHINE KITCHENAID KUIS18PNZB1 "Arrived onsite for previously diagnosed parts. Upon arrival replaced housing and tested housing tested all good. Replaced valve but after wrestling with it could not get the water line on bottom to lock into position causing leaking. Turned water off and was going to replace water line but found cut in new water line. Ordering water line, new valve in case it’s the bottom lock and hose as customer stated they found some leaking there. Needs more work.; ordrng 1 CNOTE (SENIOR TECH REQUESTED ) and 1 CNOTE (CUSTOMER REQUESTED FIRST CALL ) and 1 W10897719 (VALVE) and 1 WPW10493860 (HOSE) and 1 WPW10678300 (WATERLINE)"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/27/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previous diagnosed parts. Removed broken adjuster and installed adjuster kit. Installed rack and tested rack adjuster. Removed door panel and failed dispenser, installed new. Performed diagnostics mode and monitored test operation. All tested good, no water leaks detected."
Near Austin, TX 78750
Paul
Job Details: 10/27/2020
WASHER MAYTAG MVWP575GW1 Arrived onsite for a washer not getting any hot water with the machine in normal wash and the temp selector set to hot. I tested the machine in the same cycle the customer was concerned with and found the hot water valve only opening for 1 second about every 30 seconds. I tested the inlet thermistor at 72 degrees and found it way out of range reading 36K ohms. I changed the valve and tested again. I found the hot water valve staying open much longer but I found the water temp at 84 degrees in the tub. I called techline and spoke with Robert SR# 7729138080. Robert stated the new machines have a hot water temperature range of 84 - 92 degrees in the tub. Ms stated the water temp gets much hotter in any of the deep water wash cycles. After what Robert stated I am going to change the control. Ordering parts research/main control. Office to RS.; ordrng 1 PARTSRESEARCH (MAIN CONTROL)
Near Austin, TX 78757
Scott
Job Details: 10/27/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for evap cover frozen over . Replaced thermistor , and scroll fan . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78717
Kayman
Job Details: 10/27/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite to install previously diagnosed parts. I installed the oven door inner glass. Unit is working as designed at this time. I advised customer on the importance of getting the unit connected to WiFi and talked to them about the whirlpool app. Resident stated when they get WiFi in the home they will connect the oven. Job complete.
Near Buda, TX 78610
Kevin
Job Details: 10/27/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site and replaced new door and all parts that would not transfer over to the new door. Requested that customer wait 12 to 24 hours before ice is made, new icemaker area needs to get cold first. Job complete"
Near Cedar Park, TX 78613
Tommy
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for ice maker too loud. Found valve was very loud during fill went to check. Found reservoir had some frost and water fill line to dispenser was damaged. Fixed water fill line to get ride of small leak. Replaced reservoir and valve. Job Completed.
Near Harker Heights, TX 76548
Al
Job Details: 10/27/2020
OVEN WHIRLPOOL WOS92EC0AS01 "Arrived on site and inspected wall oven no power and locked.Found the unit has a blown fuse.Disassembled, removed and replaced it.Reassembled and unit tested as designed.Customer satisfied.
Near Austin, TX 78723
Matthew
Job Details: 10/27/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite for washer making loud noise. Put unit in diagnostics and found F7E8 shifter fault. When testing unit you could hear gear slipping from cam. Replaced actuator and cam. Tested unit and unit is functioning properly.
Near Georgetown, TX 78628
Cliff
Job Details: 10/27/2020
WASHER KENMORE 417.441023 Arrived on site to diagnose a washing machine that is making abnormal noise. Tested unit and found rear bearing failingAdvised homeowner on findings.
Near Austin, TX 78744
Kevin
Job Details: 10/27/2020
WASHER WHIRLPOOL MVWB865GW0 "Arrived on site and replaced control and console diagnosed on previous visit, after replacement ran test 52 and 51 and all functions are operating properly, no water leaks detected at time of service, job complete"
Near Austin, TX 78725
Matthew
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Arrived onsite to replace previously diagnosed parts. Replaced motor with harness. Tested heating element and element tested good. Found control was not putting unit into defrost. Replaced control as well. Job complete"
Near Andice, TX 78628
Jonathan S
Job Details: 10/27/2020
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site for microwave control not responding. Inspected unit and work area. Found control popped up and not aligned with door. Removed control and inspected for damages, none found. Installed control and tested operation. All tested good."
Near Lago Vista, TX 78645
Lou
Job Details: 10/27/2020
REFRIGERATOR FRIGIDAIRE FRS26R4AB5 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=59 degrees & RC=65 degrees. I checked amp draw to the compressor and found it steady at 10.13amps. When the start device would click the compressor would not come on. I inspected the start device and found it shorted and burnt. I replaced the start device and capacitor and plugged the unit in and the compressor immediately came on and the unit began to cool. Recommended the customer give the unit 12-24 hours to completely cool. No water connections to unit, job completed."
Near Austin, TX 78722
Matthew
Job Details: 10/27/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for unit not spinning. Tested unit and found failed belt. Replaced belt and tested unit. While testing unit also found blockage from lint buildup in vent trap and leading into external venting. Notified customer that the external duct should be inspected and cleaned. Job complete
Near Austin, TX 78741
Matthew
Job Details: 10/27/2020
WASHER WHIRLPOOL CHW9160GW1 Arrived onsite for F21 error code. Long drain error. Upon inspection found drain hose inserted into drain pipe and sealed. Explained to customer that this will cause issues with the unit draining and a prolonged drain cycle will give this error. Also instructed customer on proper amount of detergent to avoid over suds. No leaks present at this time. Job complete
Near Leander, TX 78641
Lou
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to inspect refrigerator with ice built up around the ice maker and water dripping onto the floor. Upon further inspection, I found water in the dispenser tray and found ice jammed in the ice dispenser door (separator). Removed the ice and tested the dispenser door and it’s closing within its time range. Also found a large amount of ice/frost built up under the ice bin. Removed the ice bin and inspected the ice chute gasket and found it damaged. I placed a bead of permagum around the chute to seal off the air gaps in the gasket. Customer cleaned off ice under ice bin. Reassembled the chute components and retested and unit is operating as designed. Recommended that the customer do routine maintenance once the ice bin and ice dispenser door. No water leaks observed at the end of service, job completed.
Near Austin, TX 78703
Wesley
Job Details: 10/27/2020
MICROWAVE KITCHENAID KOCE500ESS09 Arrived onsite and advised customer that due to ongoing closure issues inner microwave door will need to be replaced. . . ; ordrng 1 W10687342 (door/mw)
Near Pflugerville, TX 78660
David S
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "I arrived on site for fridge no cool. I inspected the unit and work area. I found the drip tray for the rc evap covered in ice and warped. I also found ice build up in the freezer section. I inspected the drain tube and found it clogged. I cleared the drain tube. I called techline and advised of the situation. I got sr number Sr# 7729137686. I as pointed to service pointer W11092686F. I am ordering the clamps and returning with permagum and zip ties to complete the service pointer. I am also ordering both evap fans and returning with the UI and hv control to complete the repair for defrost issue. ordrng 1 W11087438 (motor-evap RC) and 1 W11109595 (motor-evap FC) and 2 W11456069 (RC EVAP CLAMPS)s"
Near Austin, TX 78703
Wesley
Job Details: 10/27/2020
REFRIGERATOR JENN-AIR JB36NXFXLE01 Arrived onsite and found custom cabinetry will not allow access to control box. Customer to gain access. Will return to replace led driver. ; s
Near Kyle, TX 78640
Noah D
Job Details: 10/27/2020
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site to inspect washer for not unlocking, upon inspection found the previous diagnosis correct, replaced control board and tested for all functions, no problems found and all functions returned to lock.Complete."
Near Austin, TX 78746
Kevin
Job Details: 10/27/2020
REFRIGERATOR KITCHENAID KURS24LSBS03
Near Leander, TX 78641
Tommy
Job Details: 10/27/2020
OVEN KITCHENAID KFDC506JSS00 Arrived onsite for unit door making slight grinding noise. Found that door and bottom plate were rubbing up against each other. Adjusted door and bottom plate until no sound was made.
Near Georgetown, TX 78633
Tyler
Job Details: 10/27/2020
REFRIGERATOR SAMSUNG RF23M8070SR/AA02 Arrived on site for refrigerator with an icemaker that was frosting up. Upon further inspection of the icemaker I found the eight stop sending power to the heater assembly that melted the ice enough water to rotate and harvest cycle it was causing too much frost buildup under the icemaker do that.Office to reschedule due to poor currently out of stock; ordrng 1 DA82-02638A (ICE MAKER ASSEMBLY)
Near Georgetown, TX 78633
Tyler
Job Details: 10/27/2020
WASHER WHIRLPOOL WFW9250WW01 Arrived on site for washer that was walking around the laundry room floor and banging when it was going to spend. Upon arrival I did find that the 3 suspension rods Underneath the unit had gone bad and we’re not allowing for proper spin functionality there in the cycle. I installed the new rods to retest of the unit to find out everything is now functioning as designed with no leaks or banging around before during or after repair. Call complete
Near Austin, TX 78721
Matthew
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Arrived onsite to replace previously diagnosed parts. Replaced diffuser, tested unit in service diagnostics #3. While diffuser door opened and closed, no noise was present. Job complete"
Near Pflugerville, TX 78660
David S
Job Details: 10/27/2020
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site for cooktop leaking. When I got into the home, I found out the gas company had turned the gas off to the whole home. I spoke to the customer about needing the gas on to test for leaks within the cooktop. The customer called atoms and found out the atoms won’t turn the gas back on until they know where the leak is and it’s fixed, they told the customer they need a licensed plumber to come out and test the system. Job complete."
Near Leander, TX 78641
Kayman
Job Details: 10/27/2020
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Arrived on site to install previously diagnosed parts. I installed the FC evap motor fan blade. The air is now moving in the correct direction. Job complete.
Near Austin, TX 78717
Kayman
Job Details: 10/27/2020
REFRIGERATOR MAYTAG MFI2569YEM0
Near Pflugerville, TX 78660
David S
Job Details: 10/27/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site for microwave not heating. I inspected the unit and work area. I tested the unit and found it not heating. I tested the diode and found it failed. I replaced the cap, and diode. I retested the unit and it is now working as designed. Job complete."