"Arrived on site for a refrigerator with freezer getting ice build up. Upon arrival the customer stated he was getting some ice build up or icicles around the door and sometimes a little water puddle under the FC door. I found the customer had previously stored something in the FC that was a little to big, and had bags of frozen food in the pizza box area on the FC door. I advised the customer that these could of caused air leaks and typically that is what creates the frost or icicles by the door. Upon further inspection I found no gaps in the gasket. I checked temps and found the FC 6?F after being opened for a little bit. I also found the fan working as designed and no ice build up at the back of the FC. I found the unit working as designed. No leaks observed at the time of service

Arrived on site to diagnose a dishwasher that is not filling with water. Found water valve not wired. Rewired unit properly and all is working properly at this time. No leaks were found at time of service.

Arrived on site to test unit for no water in unit and control board not responding. Test unit and found unit trying to get water in then it stops. Ordering new valve fill and control board office to reschedule. ; ordrng 1 W11407411 (Inlet water) and 1 W11410066 (Control board)

Arrived on site to diagnose a refrigerator that is making unusual noise. Found damper unusually loud and replaced damper. All is working properly at this time and no leaks were found at time of service.

"Arrived on site to install previously diagnosed parts. Removed gear case, splutch, and belt. Installed new gear case, splutch kit, and belt. Cleaned motor and dust cover of soiled grease. Ran calibration for new components. Placed in auto diagnostics and washer is running as designed. No leaks detected. Job completed."

Arrived on site for NOISE IS COMING MOST OF THE TIME AT NIGHT GRINDING SOUND - FREEZING FOOD IN FRDIGE - NO ICE BUILD UP. Took temps and fridge was cooling as designed. No frost build up over evaporator cover. Placed in diagnostics and all checked good. Fans running strong and compressor kicked on as designed. Placed in a short defrost and I could hear the evaporator coils breaking up frost and water sizzle. Removed kick plate and found heavy build up of dust over condenser coils. Used vacuum to remove the dust. This should help the fridge run more efficiently. Didnt see any items in fridge frozen. Nice frost pattern over evaporator coils. Ask customer to get a video of the grinding noise if they happen to hear it again in the future. Job completed.

Arrived on site to install previously diagnosed part. Upon arrival customer stated the ice maker started producing ice last night. Went ahead and removed ice maker and installed new ice maker to be 100%. Customer showed me the right side RC door gasket was torn. Stated she was supposed to get a new one today with the ice maker. I only arrived with the ice maker. Ordering new right side RC door gasket W11456679 to return and complete the repair. ; ordrng 1 W11456679 (Door gasket)

Arrived on site to test unit for unit not draining. Test unit and found disposal still had knock out in. Removed knock out test unit and unit test good job complete.

"Arrived on site and inspected refrigerator and found fresh food section is 51?, freezer is 14? inspected freezer evaporator and found remnants of evaporator being frozen over. Ran test three and evaporator motor is getting voltage but not moving tapped evaporator motor fan blade and it began spinning.Exiting diagnostic and tried test 3 two more times and it worked each time. Recommended that homeowner completely defrost refrigerator to remove all ice buildup, collected service fee, job complete"

Arrived on site to diagnose a refrigerator that is leaking. Found rc evap drain frozen over and icebox adapter dripping down back wall. Adapter will need to be replaced and drain inspected for possible clog to complete repair.. ; ordrng 1 W11126056 (Adapter) and 1 CLOnly (CL Only)

"Arrived on site for customer complaint of unit not making ice, found faulty ice maker, the arm bar was stuck in the up position so the control was reading ice bucket full when empty. I replaced ice maker, unit tested good."

Arrived on site and inspected double wall oven with ribbon not connected and latch not engaged errors. Customer advised he recently had a local company come out and send the board off to be rebuilt. When the unit came back the ribbon connections was damaged not allowing it to communicate with the main control.

"Arrived on site and inspected ice maker water filling issues. Confirmed the complaint and found he heater mounted on top of the ice maker was defective. Removed and replaced it and confirmed the valve was working. Reassembled and unit tested as designed and filled the ice maker without any issues. Customer satisfied, JOB COMPLETE"

Arrived on site for a range leaking gas. Upon arrival the customer stated he had a plumber checking on a major gas leak on his dryer. During this he checked his range and he found a minor leak in the range. I used my leak finder and could not detect any leak and could not smell any gas coming from the unit. I found the unit working as designed.

"Arrived on site to inspect unit for not allowing water through unit, upon inspection found the unit did allow some water through but not enough, replaced valve and found the unit still did not receive enough water, I tested pressures at the wall and saw the hot at about 120 and cold at 50-60. Customer will correct as well. Complete"

called Techline and spoke with Anthony. Unit is not heat cycling, will heat for the first cycle but wont continue to heat, replaced the cycling thermostat. Symptom unchanged, however unit operates as designed when pulled out from the wall with a straight air vent attached. Advised Maintenence in the event of ongoing symptom, vent must be shortened and straight as possible and duct must be free of debris and other blockage."

"Arrived on site for a washing machine not spinning, washing, nor draining intermittently. Upon further inspection I found the actuator had come off the cam. Per service pointer W11531483 we will need to replace the actuator. I temporarily fixed the issue and put the unit into diagnostics mode. I found stored error codes F7E6 for motor fault. I cleared the error codes and ran a test cycle. I found the test cycle ran through as designed. I then individually activated the spin and agitate. I found both working as designed. I am ordering the actuator and office will need to reschedule. ; ordrng 1 W10913953 (Actuator)"

Arrived onsite for previously diagnosed parts. Upon arrival found hinges both tested good with resistance. Found unit interlock assembly switches not making proper contact unless forced. Ordering interlocks as well as cavity light.; ordrng 2 W11033422 (Interlocks)s and 1 W10795595 (Light cavity)

Arrived on site to install previously diagnosed interlock switches to resolve microwave popping breakers. Replaced all 3 interlock switches and tested. Found unit running properly. Tested with a cup of water and verified unit heating. Call complete.

"Arrived on site for dryer having long dry times. Customer stated that failure occurred after having roof replaced and venting has been cleaned by Venttex. Inspected unit and work area. Performed air flow test and found red light, bad air flow. Removed vent and tested, found green light for good air flow. Reinstalled vent and tested again and found restriction in air flow through venting. Spoke with customer on air flow. Unit is operating as designed.

Arrived on site to diagnose a refrigerator that is leaking from rc. Found rc evap drain frozen over and thawed drain. All is working properly at this time and no leaks were found after service was performed.

"Arrived on site to inspect unit for not allowing flame. Upon inspection found the unit was broken in two places, replaced both orifice holders and tested unit. All functions returned. Complete"

"Arrived on site and sound strike on washer lid is broken, after replacing it ran a diagnostic cycle and confirmed washer is operating normally, job complete"

"Arrived onsite to inspect unit for not turning, upon inspection found the unit did not turn without assistance, tested voltage and found the right side dropped voltage by 60v. Customer must have electrician out. Complete"

"Arrived on site to inspect unit for not heating correctly, upon inspection found the unit was heating normally, customer was having issues with the units heat dropping during cooking, tested all element and oven. All functions worked normally. Complete"

Arrived on site to install previously diagnosed parts. Upon arrival the breaker to the oven was already off. I installed the new fuse and then preheated the unit. The unit was now heating and working as designed.

Arrived on site and found water dispenser pressure is very weak. Removed water filter and dispenser is working properly. Cycled icemaker and motor is running properly and valve turned on but it did not fill with water. Found Icemaker fill tube is frozen used steamer to clear it and icemaker will now fill properly.. Recommend it to homeowner that water filter be replaced Job complete

"Arrived onsite for refrigerator no cool in both sections. Upon inspection I found the unit has been running for 24 hours but is room temp in both sections. I found both RC and FC fans running as well as the condenser fan. I found 2.4 amp draw at the compressor and the compressor is extremely hot to the touch and does not sound right while running. I am ordering the compressor, 3 way valve, drier and both evaporators for repair Office to R/S due to part availability. ; ordrng 1 W10865322 (RC evaporator) and 1 W11035643 (FC evap) and 1 W11025999 (Compressor) and 1 W11109499 (Drier) and 1 W10865727 (3 way valve) and 1 W10913906 (Coupler) and 1 OILLESSGUAGES (Oil less GUAGES)"

"Arrived onsite and used gearcase and spin basket and control, however drain pump is burnt out and will need drain pump to repair. ; ordrng 1 W10919003 (Drain pump)"

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not cooling properly and per previous techs diagnosis, I removed and replaced the hv drier and FC evaporator. Using my black light, I found that the evaporator had leaked refrigerant. Vacuumed the system for approximately 20 minutes and pressures held. Installed 7.50oz of R134a refrigerant and monitored pressures and watched the frost pattern on the FC evaporator. Evaporator had a good frost pattern. During this time, I removed and replaced the filter housing and checked for leaks. No leaks found. Unit continued to hold pressure in sealed system. No water leaks observed during service, job completed."

Arrived onsite and replaced water valve for leaking from the dispenser issue. Unit is now operating as designed. Advised maintenance to replace filter in event of repeat failure.

Arrived on site to test unit for no sound. Unit freezing not operating correctly. Found lost communication error. Replaced board test unit and unit test good job complete.

"Arrived on site for washer filling with water with unit powered off. Inspected unit and work. Tested operation and verified failure. Found cold water valve solenoid stuck open and will need to replace inlet valve assembly to repair. Found house hot water valve not turning off. Turned water off at street. Removed failed valve and installed new. Performed diagnostics mode and tested valve operation. All tested good, no water leaks detected.

"Arrived on site for customer complaint of unit not heating, found failed heating assembly, I replaced heating assembly, unit tested good.

Arrived on site to install previously diagnosed part. Removed harness and installed new harness. Tested all four burners and they were heating as designed. Tested bake and broil and both elements heated as designed. Job completed.

Arrived onsite for unit have extra frost inside of the freezer. Upon further inspection found that the seal on the door had some how been knocked off. Re attached the seal. No issues at this time. Job complete

"Arrived on site for a washing machine making a loud noise. Upon arrival the customer stated the unit will make a very loud noise during the final spin, and when the shifter activates. I put the unit into diagnostics mode and found no stored error codes. I then ran a service cycle and it ran through as designed with no noise. The customer then informed me it was an intermittent issue. I individually activated each component and ran the high spin/agitate for a while and could never replicate the noise. I gained access to the bottom of the unit and found everything looking as designed. I called techline and spoke to Kathy and received SR# 7731092827. Kathy recommend to replace the belt and they have been seeing issues with this. I replaced the belt and the unit was still working as designed. Call complete."

Arrived onsite for dryer with no power. Upon arrival found unit block had 248 going on found unit control had power and removed door and got to thermal fuse found thermal fuse was good. Unit control is not sending power throughout unit ordering control and UI to be replaced. Office to reschedule upon arrival of parts.; O-emld tckt

"(Tw) Onsite for dryer drum not turning. Found belt had come off. Found pulley and motor in good condition. Replaced belt, tested, unit functioning as designed. Call complete"

Arrived on site to replace module and ui. Replaced both parts programmed unit test unit and unit not responding. Will order new module and ui again office to reschedule. ; ordrng 1 Wpw10396615 (Ui)

"Arrived on site for customer complaint of unit making a squeaking noise, found unit needs dryer repair kit. I replaced repair kit, unit tested good,

"Arrived on site for customer complaint of unit leaking at times, and not all cycles working. Found F8e1, f8e3, f8e0, F6e3, found failed water valve and to much soap being used. I replaced water valve, unit tested good

"Arrived on site for customer complaint of left leg not level, I was able to level unit, everything tested good."

Arrived on site for a range with a knob not turning. I found the right knob not budging at all. The valve was stuck and needing replacement.Call complete.

Arrived on site for dryer not drying. Inspected unit and work area. Performed air flow test and found yellow light for minor restriction in air flow. Monitored flame through cycles. Found element cycle off for 39 seconds and on. Found around fifth or six cycle ignitor with glow but no flame. Disassembled unit and bypassed door switch. Measured amp draw to igniter and found 4.7 amps at its highest. Powered unit off and test coils and found 3 prong opened. Will need to replace coils to repair. S Removed failed coils and installed new. Assembled unit and tested operation. All tested good.

Arrived on site to diagnose a refrigerator that has uneven doors. Found unit not leveled at time of installation. Leveled unit properly and all is working properly at this time. No leaks were found at time of service.

"Arrived on site to install previously diagnosed parts. Customer had bought a new stackable washer dryer set and the appliance I was there to work on was in the hallway. Unhooked stackable and connected the washer I was there to repair. Removed dust cover, splutch kit, and belt. Installed new dust cover, splutch kit, and belt. Removed suspension rods and installed new suspension rods. Placed in diagnostics and ran calibration. Placed in diagnostics and ran a full auto diagnostics cycle and washer is running as designed. No leaks detected."

Arrived onsite for washer not operating no power.upon arrival found unit control was damaged and control panel not responding to touch replaced both and found valve on cold side not opening correctly. Replaced all three and tested unit is now operating as designed. Job Completed.

"Arrived on site for a refrigerator losing cool. Upon arrival the customer stated things in the RC started getting soft and ruining faster. Also that some condensation build up was appearing in the FC. They were still having low ice production too. I checked the temps and found the FC at 13?F and the RC at 50?F. I gained access to the FC evap and found a good frost pattern. I found several inches of ice build up on the RC evap cover, and frozen water on the bottom of the RC. I put the unit into diagnostics mode and found thermistors passed, all fans and airflow components working properly, put the defrost in basic mode, and found the defrost working as designed. I then gained access to the control and ohmd out the thermistors. I found the RC thermistor at 9.8k (reading roughly 30?F, which is about accurate due to ice), the FC thermistor at 4.9k (reading roughly 50?F, which is roughly correct after door being open and defrost activated), and the RC evap thermistor at 25k ohms (reading roughly -5?F, which is more than likely accurate due to the amount of ice build up). I gained access to the drain tube due to the sheet of ice on the bottom of the RC. I found it slightly clogged and cleared it. This indicates a possible UI and control issue. I am ordering the UI and will return with all other parts. Return tech to install UI and Control. They will also need to gain access to the RC evap to check if the thermistor has correct placement, for this could also cause the issue. I advised the customer they will need to keep the cooling off at least 48 hours before service to thaw out ice. I had them sign the defrosting refrigerator waiver. Office to reschedule. ; ordrng 1 W11089931 (UI) and 1 Autho (Autho on UI and Control)"

"Arrived on site and inspected washer and found actuator arm is out of cam kit ring, took one picture. A new actuator will be needed to correct the issue; ordrng 1 W10913953 (Actuator)"

Arrived onsite for refrigerator still freezing goods. Upon arrival found settings and loading done incorrectly. Adjusted and spoke with customers on settings job Completed.

Arrived onsite for dishwasher with spray arms not spinning and not cleaning. Upon inspection I found F4E3 stored in the unit. I replaced the sump and motor and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

Arrived on site and dishwasher with F6 E1 error. Confirmed removed and replaced it and unit tested as designed. Customer satisfied. JOB COMPLETE

Arrived onsite for unresponsive console and replaced the console to repair. Unit is now operating as designed. All checks good.

"Arrived on site to replace failed valve, bin thermistor, and fill line, after replacing, unit tested good.

"Arrived on site to diagnose dryer that was not fully drying clothes. On arrival the customer showed me the most recent load that they had run. Found that towels and heavier items were slightly damp. Checked settings and found the ecoboost option was on, which will reduce the heat and leave some items slightly damp. Advised customer on functionality of the eco boost setting. Checked for airflow restrictions and did not find any airflow restrictions and good flow with vent tester. Found all items working as designed, just slightly damp due to eco boost setting. Call complete."

Arrived onsite for previously diagnosed parts. Replaced bulbs and unit is now operating as designed. Job Completed.

Arrived onsite to install previously diagnosed parts. I installed the console and tested the unit. The unit is working and preheating as designed at this time. Job compete.

Arrived onsite for unit not making ice. Looked at the ice maker and noticed that the bin of ice maker still had ice stuck in it. Checked test 56 and got E5 error timed ice making. Replaced ice maker. Rest breaker for the unit. Tested unit. Did not have error code back. Tested Filling with water and harvested. Ice maker working as designed. No leaks at this time. Job complete.

"Arrived on site to replace compressor, filter drier, and coupler. After replacing, unit would not hold vacuum, I heard a very faint hissing noise coming from refrigerant line feeding filter drier. I bubble tested my welds, that tested good, I was not able to gain access to where the leak was coming from.

"Arrived on site for dishwasher not cleaning dishes. Upon arrival verified 120 connections to all components needed to operate unit. After further inspection I found drain line under sink was never properly raised. Also found a lot of food on and around dishes, indicating they are being properly rinsed off prior to being put in the dishwasher. Found spray arm slightly clogged with water debri. Was able to remove clogs. Rerouted drain line.

Arrived on site to install previously diagnosed external drain pump to resolve unit not draining. Replaced external drain pump and retested unit. Verified everything is powering on. Ran a normal ice making cycle and verified unit is filling and draining properly. Verified frost pattern on chill plate. Unit is now working as designed with no water leaks found. Call complete.

Arrived onsite for vent hood not operating as designed. Upon arrival found unit was operating as designed customer was surprised unit grease trap was covered and unit had some oil on outside to touch. Spoke with customer on regular maintenance and cleaning and how too.

Arrived onsite for dishwasher not drying correctly. Upon arrival found unit was operating as designed customer wasnt using rinse aid and also had hard water stains on unit. Spoke with customer on importance of rinse aid for drying and using vinegar to help with hard water stains. Job Completed.

Arrived onsite for microwave door handle loose and not able to use the unit. Upon inspection I found the glass to the door shattered.

Arrived on site to follow up on cooktop with several burners having a hard time igniting. Drilled out 2 screws. Replaced both right side orifice holders and burners due to stripped screws due to rust. Replaced screws with new screws. Tested unit and verified its working as designed. Call complete.

"Arrived on site for a refrigerator with no cool. The customer informed me they had another company service the unit already stating it was a compressor issue, and the other company advised reaching out to WP for repair. I checked the temps and found the FC at 50?F and the RC at 53?F. I gained access to the evap and found a ball of ice on the cap tube. This indicates a failed SS. Ordering compressor, evap, lok ring kit, access valve, and UV-drier. No fee collected due to concession WXBXSXBAPL1. Requesting SS tech and 2 hour job. Office to reschedule. ; ordrng 1 W10836706 (Evap) and 1 W11092625 (Compressor) and 1 W11506635 (Service Tap) and 1 WPW10143759 (UV-Drier) and 1 LokRingKit (Lok Ring Kit)"

Arrived onsite for handle to the freezer being loose. Looked at the handle. Handle needed screws from underneath tight. Tighten the screws. No issues at this time. Job complete

Arrived onsite for flames bing high to the unit. Looked at the unit and found that the burner caps were all missing and the shield inside of the oven was missing.

"Arrived onsite to replace part ordered by previous tech. Replaced part. Tested unit. Unit tested good, no issues at this time. Job complete"

Arrived onsite for not staying consistently functioning. Would shut off or be dark but still cool. Checked the UI pantry board and there is nothing wrong with the control. Wasn?t able to get symptoms to shows. Spoke with CS on a fix of the unit. Went ahead and changed out the power board. Replaced power board. Unit turned on with no issues. Did let customer know to monitor if issues continues. No other issues at this time. Job complete

"Arrived on site to inspect unit for not cooling correctly, upon inspection I found the unit clicking and not starting compressorOffice to reschedule ; ordrng 1 W11123481 (capacitor) and 1 WP4344776 (start-dev)"

Arrived onsite for dryer making whooshing noise. Upon inspection I found the unit would make a low pulsating humming noise while rotating but would hum about every 3 rotations of the drum. I dis assembled the unit and inspected all support idler wheels and blower. All checked good. The customer had concerns of the unit not cycling properly. I found the outlet thermistor out of range so I replaced. I could not pinpoint the noise so I called techline. They recommended replacing the motor and installing a noise reduction kit. I am ordering the W11378591 sound reduction kit and tech lines SR#7731097963 Drew. I recommend checking the drum for warping on return visit and replacing the blower wheel with the motor. ; O-emld tckt

Arrived on site for microwave not heating as well as it use to. Inspected unit and work area. Performed temperature test and measured amp draw. Placed 8 ounces of 71? water in microwave and heated for 1 minute. Found amp draw 14 amps and temperature of water was 141?. Found all specs with range. Found customer keeping food cover in unit that has magnets on it that is covered with plastic. Would not recommend to use food cover with magnets. Unit is operating as designed.

"Arrived on site and found evaporator drain tube is clogged and water is dripping out of air vent on drain tube. Sent a video to SW, after clearing it drain is operating properly, job complete"

Arrived on site to test unit for unit not getting water. Found water supply was twisted not allowing to get water in when last tech push unit back in. Secured water line test unit and unit test good job complete.

Arrived on site to test unit for water coming in to the unit when unit not being used. Found fill valve not closing all the way allowing water to drip into tub. Replaced valve test unit and unit test good job complete.

Arrived onsite for unit making a little bit of noise during operation. Tested unit. Heard slight buzzing noise. Upon further inspection. Found that the exit of the blower housing was causing a slight rub making a buzzing noise. Used pad from truck stock to isolate the noise. Tested unit. Unit tested good. No issues at this time. Job complete

"Arrived on site and inspected refrigerator and found Icemaker is leaking, a harness that enters the cabinet as water dripping from it, and there is an unknown leak behind refrigerator trailing down dripping from a waterline. Took multiple pictures and sent them to SW, attempted to lower refrigerator to pull it forward and raising front feet does not lower fridge wheels to the floor.

Arrived onsite for visibly failed or broken lid latch. Upon inspection I found the lid strike broken. I replaced the strike and ran auto diagnostics. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

Arrived onsite for refrigerator with water from freezer dropping into RC. Upon inspection I found the FC floor with a sheet of ice formed over the drain. I cleared out all the ice to verify flow down the drain. I verified flow down the drain and could not find any mechanical failure. I explained that leaving the door open or if stuff in the freezer keeps the door from shutting it can cause ice to form over the drain. The unit is working as designed at this time. Job complete.

Arrived on site to test unit for unit not draining. Test unit and found drain pump not coming on. Found drain pump getting power but not responding. Replaced drain pump test unit and unit test good job complete.

Arrived onsite for refrigerator not cooling well in the RC. Upon inspection I found the unit powered off. I tested the heaters resistance and it showed in range. I checked voltage at the ADC and it checked good. I turned on the unit and found a frost pattern forming on the evaporator. I inspected the drain tube and found the duck bill drain cap clogged. I i cleared the duck bill the cap to allow water to flow through. I advised the customer that with the unit being located in the garage it can cause issues with cooling especially in the summer months. Everything checks good electrically and mechanically. I advised the customer to monitor the unit over the next few days to ensure it restores to proper temps. Job complete.

Arrived onsite for dishwasher not cleaning dishes or getting water.upon arrival found unit was getting water but diverter could not find position. Replaced unit sump and motor and tested. Unit is now operating as designed. Job Completed.

Arrived on site for filter falling out . Found rear bracket slightly bent causing tab to get bent and not keep filters in place . Straightened bracket . Ordering filters call to set return ; ordrng 3 W10169961A (Filter)s

Arrived on site to test unit for frost build up on RC evap. Found left side was frosting up again. Tested fresh food damper and damper tested good. Thermistors were in range with temps. Heater tested good. Found gasket was missing from damper causing air leak. Applied permagum to seal air leak. Replaced evap motor with thermistors as a precautionary. No leaks detected. Job complete.

"Arrived on site to test unit for not heating. Found bad mag and cap. Replaced mag, cap and diode. Tested unit, unit is now heating as designed.

"(Tw) Onsite for dryer tripping breaker multiple times. Heating element 10ohms, thermal fuse and outlet thermostat had continuity, L1-L2 250V, L1-N 125v, L2-N 125v at terminal block. Unit had lent covering entire bottom and some covering top of heating element. Turned on high heat cycle, unit ran with no issues and didnt trip breaker. Found no evidence of any burnt or grounded out wires. Found vent hose slightly restricted due to unit being close to wall. Moved unit out from wall to allow proper air flow. Advised customer to get a vent cleaning done to allow for proper air flow so the unit doesnt overheat. Unit functioning as designed. Call complete"

"Arrived on site to diagnose refrigerator not cooling. On arrival found the compressor on the unit was not running. Compressor also cold to the touch, so no evidence of it running. Checked voltage at inverter and found good AC and DC voltages, but compressor not kicking on. Ordering new inverter to resolve. ; ordrng 1 WR87X29409 (Inverter)"

"Arrived on site to inspect unit for a broken wheel, upon inspection found the unit had broken at the adjusters. Replaced with the new adjuster and tested. Complete"

"Arrived onsite for refrigerator not making ice. Upon arrival found fill tube frozen at the tip. Unit was in the middle of a harvest. Did complete turn and tried filling but wouldn?t do to frozen tip. Put unit in diagnostics and ran fill tube heater test. Ice thawed and ran fill, unit did fill tray. Called tech line for assistance. Ran resistance readings on heater and got a good reading. Ran voltage test and recorded 12.25 vdc. Tech recommended replacing fill tube due to potential faulty internal wiring. SR#7731087450. Job complete"

Arrived on site to perform maintenance for ice machine. Cleared bin and started cleaning cycle at customers request. No further work needed at this time and no leaks were found at time of service.

"Arrived on site for customer complaint that the lid wont close and unit wont wash. Upon further inspection, I found the lid in the closed position but gapped approximately 1/2 inch from the top panel. I removed the console and inspected the hinges and found when the lid pops back up the 1/2 inch, the hinges dont move. I contacted techline and spoke to Sterling and advised of the complaint and my findings. Sterling advised to replace the hinges and inspect the lid to make sure its not warped. He provided SR#7731088956. Customer advised that the display shows 1 minute at the end of the cycle and nothing is happening with the unit. She advised that it will stay at 1 minute for days unless she turns the unit off. I am ordering the main control, both hinges and the lid. Office to schedule return service. Customer advised that they wanted the unit replaced. I advised the customer that only Whirlpool can authorize that and provided her with the SR number and recommended that they contact customer service. No water leaks observed during service.; ordrng 1 W11543997 (Main control) and 1 W11413336 (Lid assembly) and 1 W11128306 (Right hinge) and 1 W11128305 (Left hinge)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced ice door and control and tested the unit. Unit is seemingly working as designed. Call complete.

"Arrived on site to inspect washer lid lock not working. Upon further inspection, customer advised that when they start the wash cycle, the display says add garment and they get confused. I demonstrated to the customer how the unit operates and what they should do before pressing start as far as the settings work. I placed the unit in diagnostics and checked for error codes and found none. Continued with testing the unit and it is operating as designed. I made recommendations for use & care as well as detergent use as the customer has a water softener system. Explained one more time on how the unit operates. No water leaks observed during service, job completed."

Arrived on site for refrigerator that?s not making ice consistently. Inspected unit and work area. Unit is too old to place the unit and service diagnostics. I checked the receiver and emitter by hand and found it working properly. Replaced the icemaker and tested the unit. The unit is now working as designed. Call complete.

Arrived on site and inspected refrigerator with power issues. Tenant advised the was concerned because the unit would turn off for a few hours and turn on again. I checked temperatures and got -2 and 29 degrees in both sections. Items in the freezer were frozen solid and the refrigerator items were cold as they should be. I explained the refrigerator fans and compressor sounds to the tenant and confirmed the unit is working properly. JOB COMPLETE

Arrived on site and inspected ice maker not producing ice in a French door refrigerator. Confirmed the complaint through test 56 and found the ice maker lost home position. Removed and replaced it and unit was harvesting upon departure. JOB COMPLETE

Arrived on site to test unit for no ice production. Ranservice test 96(dispenser valve) and water dispensed good. Ran service test 97(ice maker valve) and no water. Replaced RC valve with no change. Fill tube heater tested good. Water tube not obstructed. Needing filter housing and valve on return visit. Office to reschedule.; ordrng 1 W11024083 (housing) and 1 W11312191 (valve)