Near Leander, TX 78641
Lou
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher door not opening all the way. Upon further inspection, I found the friction pads were worn off. I replaced the pads ad tested the unit and it is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Tyler
Job Details: 10/29/2020
REFRIGERATOR GE GSL25IGREBS Arrived on site for refrigerator needing previously diagnosed heater and bimetal thermostat. After installing needed parts I repowered fridge. I found unit is now functioning as designed and goes into defrost as needed. Call complete
Near Belton, TX 76513
Al
Job Details: 10/29/2020
WASHER MAYTAG MVW7232HW0 Arrived on site and inspected washer F2E2 error code not allowing the customer to access any functions of the unit.According to Service pointer W11436350 the ribbon connector is the issue.I unplugged all connectors at the UI and unit still had the same error.Ordering the UI and console according to the service pointer.Needs more work Items are PSP so customer is aware of time.; ordrng 1 W11404471 (CONSOLE) and 1 W11478526 (PANEL UI)
Near Austin, TX 78723
Matthew
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite for dishwasher not dispensing detergent properly. Tested unit and found faulty dispenser. Replaced dispenser, tested unit and unit is functioning properly. Also recommended customer switch to pre-measured detergent tablets and to insure hot water was entering the unit for best results."
Near Temple, TX 76502
Al
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDT910SAYM3
Near Wimberley, TX 78676
Richard
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for the dishwasher upper track wheel came off. During inspection found that the upper right hand track wheel had broken. Replaced both adjusters with kit and dishwasher tested good and no leaks detected complete.
Near Temple, TX 76502
Al
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Arrived on site and inspected refrigerator not dispensing water or making ice.Found the deli drawers control was full of an unknown blue colored liquid.I unplugged the deli control and unit began dispensing water.Job complete
Near Austin, TX 78749
Kevin
Job Details: 10/29/2020
FREEZER KITCHENAID KRMF706EBS01 "Arrived on site and inspected refrigerator and found water underneath pantry drawers. Found fresh food evaporator drain clogged/blocked. Removed rear panel and steamed drain tube and up through bottom. And steamed drain pan below evaporator until it cleared. Did not find a reason for it to be blocked, requested that customer Continue to monitor it, job complete."
Near Temple, TX 76502
Al
Job Details: 10/29/2020
DISHWASHER BOSCH SHE4AM16UC01 Arrived on site and inspected dishwasher top rack bent.Confirmed the complaint and bent the rack back into its original position.Reinstalled the wheels and unit now works as designed.Customer satisfied.Job complete
Near Crawford, TX 76638
Jonathan M
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and tested unit. Found pump and motor not running but 120 V being supplied to the pump and motor. Replaced pump and motor and tested unit. Unit is working as designed. Call complete.
Near Killeen, TX 76542
Tyler
Job Details: 10/29/2020
DISHWASHER GE gsd2100v50bb "Arrived on site for dishwasher not draining. Upon arrival I found the inner tub was a quarter of the way full of water. I set unit to drain mode and found unit drained remaining water. I then ran a full fill, agitation, and drain test and during the process I found the entire motor/pump assembly acted out of sync with what would be supplied power and what cycles were activated. The drain would activate during the end of each fill cycle and during the drain cycles the unit would continue sending full power to the motor but would drop its voltage at random to the drain Solenoid. The incorrect components cycling on and off like this has caused the motor assembly to take a lot of wear. The units drain solenoid is already over heating again and the motor is giving off a rattle internally that increases in volume the longer it runs. Unit will need a full motor assembly plus timer in order insure the unit won’t cause this same result. The units timer has been malfu
Near Copperas Cove, TX 76522
Al
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDF310PLAW1 Arrived on site and inspected dishwasher still not draining after several visits.Dishwasher was filled with murky water removed and replaced the hose and unit drained as designed.Customer satisfied.No leaks observed.Job complete
Near Whitney, TX 76692
Jonathan M
Job Details: 10/29/2020
COMPACTOR WHIRLPOOL GC900QPPQ6 Arrived on site for a trash compactor that was not turning itself off unless pushed into the off position. Inspected unit and work area. Tested unit and found unit starting a cycle when you push the on button without pressing the start button and unit compacted the trash came back up and began making a clunking sound until you push the off position. Replaced off switch and tested unit. Unit is working as designed. Call complete.
Near Killeen, TX 76542
Al
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site and inspected lighting issues.Found the freezer light was defective, causing the others not to work.Replaced it and unit tested as designed to customers satisfaction.Job complete"
Near China Spring, TX 76633
Jonathan M
Job Details: 10/29/2020
DISHWASHER AMANA ADB1400AGS0 Arrived on site for a dishwasher that would not drain at the end of the cycle. Inspected unit and work area. Placed unit and service diagnostics and found an F6 E4 (float switch open) error code. Play sooner in an auto test and found unit barely trickling out water during the drain. Found no obstruction in the drain hose. Replaced drain pump and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78738
Robert
Job Details: 10/29/2020
OVEN KITCHENAID KOSE500ESS02 "Arrived on job for complaints of error code F6E1 oven over temperature. Confirmed error code and checked elements for short, elements good. Will need to replace control and sensor. ; ordrng 1 W11179310 (CONTROL )"
Near Killeen, TX 76549
Al
Job Details: 10/29/2020
REFRIGERATOR MAYTAG MFI2665XEB6 "Arrived on site and inspected ice maker over filling.Found the issues were within the ice maker.Removed and replaced it, reassembled and unit now works properly.Called Whirlpool Techline and spoke with STERLING SR #7729162551Job complete"
Near Austin, TX 78704
Jacob
Job Details: 10/29/2020
DRYER WHIRLPOOL WGD5620HW1 Arrived onsite for unit not heating as good to dry. Tested unit. Could not feel heat. Took pic of stacked unit. Ordered part. Also will need to request 2MAN and 2HR. Office to reschedule ; ordrng 1 REQUEST (2HR) and 1 REQUEST (2MAN) and 1 W11192399 (burner-gas)
Near Killeen, TX 76541
Al
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site to install previously ordered part.Customer had unit defrosted prior to repair.Removed and replaced the defective harness.Reassembled and unit began cooling.No leaks Job complete
Near Salado, TX 76571
Tyler
Job Details: 10/29/2020
WASHER WHIRLPOOL WET4024HW0 Arrived on site for washer need a new lid assembly that was previously diagnosed due to magnet falling out of lid. After arriving on site installing able to retest the unit and verified unit now locks and unlocks exactly as designed with no flaws or error codes appearing. Call complete
Near Whitney, TX 76692
Jonathan M
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for refrigerator that’s not dispensing water. Inspected unit and work area. Tested unit and found water dispensing very intermittently. Tested water paddle and water bottle seem to be working as designed. Tested voltage at the water valve on the water pedal was pressed and found 65 V going to the valve. Spoke with PR and was advised that the issue was probably with the wire harness in the back and one of the diode’s being blown. Ordering harness and office will need to contact customer about reschedule date due to out of stock parts. Will need to bring user interface, control, single valve, and double valve for return as well just in case. ; ordrng 1 W11229025 (HARNESS)"
Near , TX 78620
Brandon
Job Details: 10/29/2020
OVEN WHIRLPOOL WOS51EC0HS02 "Arrived on site for customer complaint of UI not working, found failed console, I replaced console, unit tested good."
Near Austin, TX 78717
Tommy
Job Details: 10/29/2020
RANGE WHIRLPOOL WEG745H0FS0 "Arrived onsite for sparking unless unplugged. Found spark module and control were damaged. Replaced and tested still found igniters sparking, replaced switch harness on manifold and tested unit tested good. All burners igniting properly and unit operating as designed. Job Completed."
Near Kyle, TX 78640
Andrew
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL KDPM604KPS0 "Arrived on site to replace pump and motor from previous diagnosis. Replaced pump and motor, tested unit, unit works good. No leaks detected. Job complete"
Near Blanco, TX 78606
Brandon
Job Details: 10/29/2020
DISHWASHER KITCHENAID KWDM4300HSS "Arrived on site for customer complaint of unit leaking, found leaking from gasket, I replaced gasket, unit tested good."
Near Blanco, TX 78606
Brandon
Job Details: 10/29/2020
WASHER AMANA NTW4516FW3 "Arrived on site for customer complaint of unit not completing cycle, found shifter error code, I replaced actuator, unit tested good."
Near Leander, TX 78641
Lou
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site to inspect door switch not plugged in. Upon further inspection, I found the UI not operating and the interior lights not turning off. Customer advised that they removed the FC door switch and feel as if it’s not reinstalled correctly. I removed the switch and found it not plugged in to the harness. I plugged the switch in and tested and it is operating as designed as is the UI. I found the FC light assembly has failed. No water leaks observed during service, job completed."
Near Blanco, TX 78606
Brandon
Job Details: 10/29/2020
COOKTOP WHIRLPOOL KCGC506JSS00 "Arrived on site for customer complaint of front right burner not working, found debris in burner head, I cleaned burner head, unit tested good."
Near Austin, TX 78749
Leonardo
Job Details: 10/29/2020
DISHWASHER KITCHENAID KUDE70FXSS6 Arrived on site to test unit for unit not draining. Test unit and found broken drain pump. Replaced drain pump. Test unit and u it draining correctly no leaks present job complete.
Near Round Mountain, TX 78663
Brandon
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to replace valve, after replacing, unit tested good.
Near Round Rock, TX 78665
Cliff
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KFIS20XVMS11 Arrived on site to diagnose a refrigerator that is not cooling in the fresh food section. Found ice box Thermistor open through diagnostics. Inspected unit and found broken wire for thermistor. Repaired wiring and tested unit. Found all is registering properly and all components are fully operational. No further repairs are needed and no leaks were found at time of service. Advised customer to monitor unit for 48 hours for proper operation.
Near Round Rock, TX 78665
Kayman
Job Details: 10/28/2020
VENTHOOD WHIRLPOOL UXT5236BDS1 Arrived onsite to install previously diagnosed parts. I installed the clip on the motor to secure the fan blade. Unit is working as designed and the fan is secured. Job complete.
Near Leander, TX 78641
Lou
Job Details: 10/28/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to inspect microwave light bulb base struck inside the base. Upon further inspection, I found the venthood light socket with the bulb base stuck inside. I attempted to remove the base, but it would not come out. I removed and replace the socket and customer had a new bulb that I installed. Tested the unit and it is operating as designed. Job completed."
Near Belton, TX 76513
Cliff
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS01 Arrived on site to diagnose a refrigerator that is not producing ice and has extended freeze option on no matter freezer settings. Contacted tech line and spoke with Andrew. He advised when icemaker is turned on unit will drive freezer temperature lower to compensate for airflow to icebox. This will turn on the extended freeze light on user interface and is normal. Also checked all temperature and icemaker function through diagnostics and all checks good at this time. Per Techline Ice clumping is most likely due to high water pressure and house water pressure would need to be regulated. Performed hard reset on unit per tech lines recommendation. No further repairs are needed and all is working properly at this time. No leaks were found at time of service.Sr#7729150079
Near Austin, TX 78739
Richard
Job Details: 10/28/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived onsite for the refrigerator ice maker not working. Ran diagnostics test 120 and ice maker failed the test. Replaced ice maker and ran test 120 and it passed and it filled with water.
Near Bertram, TX 78605
Jonathan S
Job Details: 10/28/2020
WASHER WHIRLPOOL MVWB855DC4 "Arrived n site for washer not completing cycle. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F0-E4 spin limited by water temperature, F3-E2 inlet water temperature fault and F8-E1 long fill. Performed manual test mode and found hot water valve not allowing hot water in to unit. Measured voltage to inlet valve and found with range. Removed failed inlet valve and installed new. Performed diagnostics mode and tested valve operation and observed for possible water leaks. Performed manual test mode and monitored test operation. Cleared recent error codes. All tested good, no water leaks detected."
Near Woodway, TX 76712
Tyler
Job Details: 10/28/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for a dishwasher that had a broken plastic assembly on the upper rack. Arrival I found that the wheel track that mounts the upper rack to the glide rails was missing wheels that broke off. I replaced it just a kitten in stoppers to the upper rack in order to ensure that this wouldn’t happen again unit is now functioning as designed call complete
Near Buda, TX 78610
Richard
Job Details: 10/28/2020
DISHWASHER MAYTAG MDB8959SKZ0 Arrived onsite for the dishwasher not draining properly. Ran diagnostics and found error code F9E1. Removed drain pump and found debris inside the housing. Removed debris and installed drain pump and ran a test cycle and it tested good and drained good. No leaks detected complete
Near New Braunfels, TX 78130
Noah D
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site to inspect fridge for not cooling, upon inspection found the lower evap frozen over with ice, spoke with Techline and was instructed to force defrost, change defrost setting and change UI, did all steps
Near Austin, TX 78748
Richard
Job Details: 10/28/2020
DISHWASHER KITCHENAID KUDS03FTSS2 Arrived onsite for the dishwasher not working. During testing found that the breaker was turned off to the dishwasher. Turn breaker on and dishwasher tested good. Filled and drain properly. Complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/28/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of unit not cooling, found compressor ohms to be 13.2 across all windings, called tech line to see if the windings were in range, they were within parameters. Found failed inverter, I replaced inverter, tested compressor in test 5, unit tested good, ran ice maker harvest, unit passed."
Near Austin, TX 78747
Richard
Job Details: 10/28/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for the oven control not working properly. During testing found that the control board was not on. Checked voltage and it’s good. There is power going to the control but it’s not working. Replaced control board and oven tested good and heating. Complete
Near New Braunfels, TX 78130
Noah D
Job Details: 10/28/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to inspect dryer for burning smell and grinding noise, checked for issues along whole dryer and found the metal cAp on motor had come loose and jammed Itself in the motor. Took out cap and reattached to motor correctly. Complete"
Near Austin, TX 78703
Jacob
Job Details: 10/28/2020
WASHER MAYTAG MHW5630HW0 "Arrived onsite for unit giving F8E1 long fill. Customer showed me that unit had sitting water over night. Saw that that the cold water had been replaced by the previous tech. Was going to replace the hot water valve, but could not replace hot water valve due to the hot water spigot from the wall was not shutting off water all the way. Let customer know once again that hot water valve from the wall needed to be replaced before changing the hot water valve from the unit. Also had some control issues. When choosing drain and spin, the unit would do more of wash option. Let customer know that the control board may need to be replaced as well.
Near Killeen, TX 76549
Al
Job Details: 10/28/2020
RANGE WHIRLPOOL KERS505XWH03 "Arrived on site to install previously part.Removed and replaced the control, tested and unit tested as designed.Customer satisfied Job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 10/28/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site to inspect washer for not spinning, upon inspection found the cutoff and thermistor malfunctioning. Replaced both and all functions returned to unit. Complete"
Near Austin, TX 78754
Matthew
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Arrived onsite to replace LED module. Replaced module, tested unit and unit is functioning properly. Job complete"
Near Seguin, TX 78155
Noah D
Job Details: 10/28/2020
RANGE WHIRLPOOL RF367LXMB "Arrived on site to inspect oven for not heating front burner, upon inspection found the burner burnt on connectors and receptacle melted, replaced recepticle and was missing a connector, attempted to fix but need both, ordering both and rescheduling. ; ordrng 1 8053268 (BURNER ) and 1 814399 (RECEPTIVE )"
Near Austin, TX 78745
Jacob
Job Details: 10/28/2020
DRYER MAYTAG MGDB835DW4 Arrived onsite for unit not heating. Tested unit. Unit was not heating. Upon further inspection. Found that the igniter was cracked. Replaced igniter. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78747
Richard
Job Details: 10/28/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived onsite for the dryer not working. During testing found that the thermal fuse had blown again. Replaced fuse, element, thermostat, timer. Tested dryer and it works good. Let run for a minute to make sure the fuse will not blow again. Dryer heats up and runs fine. Complete"
Near Leander, TX 78641
Lou
Job Details: 10/28/2020
RANGE AMANA AGR5330BAS3 "Arrived on site to install previously diagnosed and ordered part. Due to the door outer glass trim coming off, I removed and replaced the outer glass and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Seguin, TX 78155
Noah D
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL ET8CHMXKB04 "Arrived on site to inspect fridge for not cooling, upon inspection found the compressor not starting, replaced start device and nothing changed, tested for voltage and was getting the correct 120, ordering compressor and parts for SS. Office to reschedule ; ordrng 1 22225647 (COMPRESSOR ) and 1 AUTHO (AUTHO) and 1 Tj90sf8404 (ACCESS) and 1 Wp2254250 (EVAP) and 1 Wp4387938 (IVERLOAD)"
Near Georgetown, TX 78626
Tommy
Job Details: 10/28/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite found unit was inlet valve was stuck open. Unplugged unit and turned off water. Removed inlet valve and installed new. Turned water back on to unit and plugged unit in. Ran through diagnostics test unit tested good. No signs of leaks during service and dripping ceased. Job Completed.
Near Killeen, TX 76549
Al
Job Details: 10/28/2020
WASHER MAYTAG MVWC400XW4 "Arrived on site and inspected washer loud noises during spin cycle.Confirmed the complaint and removed and replaced the pump and gearcase, both were defective.Reassembled and unit tested as designed.No leaks Job complete"
Near Austin, TX 78754
David Z
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to diagnose refrigerator building ice on evap cover in RC. On arrival found a large amount of ice built up ok the cover causing RC to heat up. Called tech line and was told to check and follow for any nonperformed steps In SP W11092686. They advised me to have the unit thawed and melt down the ice on it, and to replace and secure the evap cover, and seal it with silicon. Ordering parts per tech line. Office to reschedule. Tech line case SR7729150070.; ordrng 2 2185788 (clamp)s and 1 W11188493 (cover-evap)"
Near Georgetown, TX 78626
Tommy
Job Details: 10/28/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived onsite for microwave making weird noise. Upon arrival found that fan motor was failing and had been damaged. Pulled unit down and replaced fan motor. Put unit back into place and tested. Unit tested good job completed.
Near Killeen, TX 76549
Al
Job Details: 10/28/2020
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site and inspected an F1E0 (internal board failure) on a range.Verified the complaint and visibly inspected the control and terminalUnit will require a control to complete the repair.Ordering the control.Office to reschedule the customer due to pat’s availability.Needs more work ; ordrng 1 W11432568 (CONTROL )
Near Pflugerville, TX 78660
David S
Job Details: 10/28/2020
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site for unknown damage to the microwave. I inspected the unit and work area. I found the inside of the microwave stained yellow, I attempted To clean it off but it won’t come off. I found the plastic piece o the turn table melted. I found some kind of melted substance in the interior light cover. I pulled the unit down and found the same melted substance on top of the microwave, coming from the vent. See SD quick pic. I tested the unit and all functions work, but you get a burning smell. I found no components melting or failed at this time. I called techline and spoke to Scott, I advised Scott of the situation and got sr # 7729148979 ,
Near Lakeway, TX 78738
Robert
Job Details: 10/28/2020
RANGE WHIRLPOOL KODE500ESS04 Arrived on job for complaints of smell in cook mode. Preheat oven and could not duplicate. Oven working properly.
Near Pflugerville, TX 78660
David S
Job Details: 10/28/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for washing machine control not working. I inspected the unit and work area. I found the unit to be a stacked unit. I put the unit through diagnostics and found the latch not activating properly. I replaced the latch and continued diagnosing. The unit is operating as designed. No water leaks detected. Job complete.
Near Austin, TX 78703
Leonardo
Job Details: 10/28/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to replace board and drain pump. Replaced both parts test unit and unit test good job complete.
Near Austin, TX 78739
Richard
Job Details: 10/28/2020
MICROWAVE KITCHENAID KMBS104ESS02 Arrived onsite for the microwave display not working properly. During testing found that the UI needs to be replaced.Ordering UI and office to schedule. ; ordrng 1 W10891907 (cntrl-elec)
Near Georgetown, TX 78633
Paul
Job Details: 10/28/2020
VENTHOOD UNKNOWN WVU37UC6FS0 Arrived onsite for a vent hood making a grinding noise. I found the blower wheel had come loose and the brass nut and collet were chewed up. I replaced the blower wheel and tested the hood. The unit sounds normal and is working as designed. Call complete.
Near Leander, TX 78641
Kayman
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived onsite for refrigerator making loud noise when cooling. Upon inspection I found the compressor making a loud metal on metal vibrating noise. I added a sound pad between the compressor and chassis. I can not recreate the noise through diagnostics start up of the compressor or condenser fan. Job complete
Near Manor, TX 78653
Scott
Job Details: 10/28/2020
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for drain pump staying on . Ran diagnostic got long fill and long drain error . Found pressure hose pinched closed . Rearranged hose placement to advoid crimping . Reran diagnostics,all checked normal . No water leaks detected at time of service. Job complete"
Near Austin, TX 78738
Robert
Job Details: 10/28/2020
WASHER LG WM3770HVA/84CA Arrived on job for complaints of smell in washer. Ran diagnostics and found no codes washer working properly and draining properly. No leaks detected at time of service.
Near Spicewood, TX 78669
Brandon
Job Details: 10/28/2020
REFRIGERATOR ELECTROLUX E32AR85PQSE "Arrived on site for customer complaint of unit leaking, found refrigerant line condensation dripping from copper tubing leaking onto floor. Ordering insulation ; ordrng 1 CNOTE (PARTS RESEARCH ON INSULATION FOR COMPRESSOR TUBING )"
Near Austin, TX 78744
Leonardo
Job Details: 10/28/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to replace fuse. Replaced fuse and micro control board. Also secured door ordering new console and new light bulb and transformer. Office to reschedule. ; ordrng 2 W10886919 (LIGHT BULB )s and 1 W11238401 (LIGHT TRANSFORMER ) and 1 W11297728 (CONSOLE )
Near Austin, TX 78758
Wesley
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite and used pads to dampen the condenser so it does not rattle. Advised customer on repair. All checks good.
Near Hutto, TX 78634
Andy
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Bastrop, TX 78602
Scott
Job Details: 10/28/2020
DISHWASHER GE ZBD7920P10SS "Arrived on site for UI not responding to touch commands . Checked all connections did find silver migration. No water leaks detected at time of service. Customer is having leaking issues with sink .
Near Leander, TX 78641
Tommy
Job Details: 10/28/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for dryer not heating. Upon arrival found element was cracked. Replaced element and tested unit tested good. Job Completed.
Near Georgetown, TX 78628
Paul
Job Details: 10/28/2020
WINE COOLER WHIRLPOOL WUW55X24DS0 Arrived onsite for a wine cooler that’s not cooling in either section. I tested the unit and found the compressor running. I tapped the system and found it at only 15 psi indicating a loss of refrigerant. I found no signs of where the leak is. The compressor and evaporator will need to be replaced. Office to RS.; saved tckt
Near Liberty Hill, TX 78642
James
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived on site and tested operation. Found when ice maker calling for water the fill tube on back is spraying water. Found hole in water line and cut bad section out and reconnected tube. Tested lights and found right door switch not operating lights. Accessed switch and found one wire not connected to switch. Connected wire and tested. Unit tests good. Job complete
Near Austin, TX 78757
David Z
Job Details: 10/28/2020
FREEZER WHIRLPOOL WRT311FZDW01 "Arrived on site to diagnose refrigerator with some frost building in freezer. Found freezer door is sitting at an angle and is barely sealing on top. Tried leveling unit, and adjusting brackets and slightly improved fit, but unit seems to be on uneven ground. Heated and sealed gasket. Unit is now seating better and working as designed. No other adjustments that we can make. Call complete."
Near New Braunfels, TX 78130
Andrew
Job Details: 10/28/2020
WASHER MAYTAG MTW5870TW0 "Arrived on site to test unit for not starting. Unit is receiving proper voltage. Found bad timer. Replaced timer, tested unit, unit works good. No leaks detected. Job complete."
Near Manor, TX 78653
Andy
Job Details: 10/28/2020
OVEN WHIRLPOOL WOS31ES0JS Arrived on site for oven error code. Tested and inspected unit and found failed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near New Braunfels, TX 78130
Andrew
Job Details: 10/28/2020
DISHWASHER MAYTAG MDBH945AWB Arrived on site to test unit for not responding. Unit is receiving proper voltage. Found control board is getting proper voltage but not put voltage out. Needing control board to fix issue. Office to reschedule.; saved tckt
Near Austin, TX 78756
Matthew
Job Details: 10/28/2020
RANGE KITCHENAID KSGG700ESS1 "Arrived onsite to replace damaged panel. Replaced panel, tested unit and unit is functioning properly. Job complete"
Near Spicewood, TX 78669
Brandon
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Arrived on site for customer complaint of unit making noise, found start device faulty. Replaced start device, unit tested good."
Near Austin, TX 78746
Luis
Job Details: 10/28/2020
ICE MACHINE KITCHENAID KUIC15PRXS2 "Arrived on site for temp concerns. Ice in bin,ran diagnostics all test passed,condenser fan motor running,changed setting to no delay and changed ice thickness
Near Waco, TX 76710
Tyler
Job Details: 10/28/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site for dishwasher that would not turn on. Upon arrival the customer stated that the unit would turn on and fill up and drain but would not agitate after speaking with customer about symptoms I ran a diagnostic mode on the unit and found an F for E3 air code indicating the motor was having a problem I didn’t check connectors P5-1 & p5-2 Make sure that the main control was sending the proper 120 V down to the motor that I needed to and I found out what was going on was the actuator was burning itself out and skipping a cycle of going from Phil automatically to drain even though the motor is receiving the proper voltage the actuator started giving off a burning smell I could not find any amperage draw that was excessive or any electrical failures from the main control. I found that the sump assembly that the actuator is attached to it starting to go bad and needs to be replaced I informed the customer that the part is currently out of stock in
Near , TX 78611
Jonathan S
Job Details: 10/28/2020
OVEN KITCHENAID KOCE500ESS05 "(JM) Arrived on site for microwave combo with light not working and door open/close message appearing after closing the door. Walked customer through the door closing slowly will cause message to appear, showed customer that letting the door close on it own will not show message. F Changed out light and unit functioning as designed.
Near Austin, TX 78737
Luis
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS00 "Arrived on site for moisture and droplets in freezer section. Called tech support for ongoing issue,ran video chat with Andy from tech support per tech support thinks its environmental that humidity entering freezer when door is open,wants freezer door replaced as last effort. Ordering a freezer door. ; ordrng 1 W10839793 (NAMEPLATE) and 1 W10849520 (DOOR FREEZER)"
Near Georgetown, TX 78633
Paul
Job Details: 10/28/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived onsite for a microwave that changes time. I found that the control was set on 24hr military time. I explained this to the customer and asked if the control had ever displayed am or pm and the customer stated no. I set the clock to am/pm and the control is working as designed. Call complete.
Near Bee Cave, TX 78738
Luis
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL MFI2568AES "Arrived on site for no cool. Powered unit on compressor running,removed compressor cover,found corrosion on discharge tube,powered unit off hissing noise from location of corrosion,diagnosed refrigerant leak at location of corrosion. Unit will need a new compressor and discharge tube. ; ordrng 1 NEEDAUTHO and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10160407 (COMPRESSOR) and 1 WP12866903 (DISCHARGE TUBE) and 1 WPW10143759 (DRIER UV)"
Near Bastrop, TX 78602
Scott
Job Details: 10/28/2020
RANGE WHIRLPOOL WFE505W0HS1 "Arrived on site for hot burner indicator light staying on . Customer informed me light went off couple days prior Tom my visit . Checked elements and switches , found no failure . Turned on each burner , all indicators lights turned on and turned off normally . Found no sign of failures at time of service . Job complete ."
Near Mountain City, TX 78610
Leonardo
Job Details: 10/28/2020
COOKTOP WHIRLPOOL KCGS950ESS02 Arrived on site to test unit for burner not getting correct flames. Test unit and found conversion kit had been done in correctly. All burner had wrong orifice in wrong burners. Corrected all burners with correct orifices test unit and unit test good job complete.
Near Kyle, TX 78640
Jacob
Job Details: 10/28/2020
REFRIGERATOR FRIGIDAIRE FFTR1814QS4A Arrived onsite for unit not freezing or cooling. Looked at unit. Saw that the condenser didn’t have hardly much of a frost pattern. Submitted sealed system check list. Let customer know of the issue. Need authorization before returning for service. Ordered parts. Office to reschedule. ; ordrng 1 241856908 (tube-connector) and 1 297286803 (capacitor-run) and 1 5303305677 (drier/filter) and 1 5303918274 (evaporator kit) and 1 5303918659 (compressor)
Near Georgetown, TX 78633
Paul
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the dampener and tested it. The unit is quiet and is working as designed. Call complete.
Near Austin, TX 78727
David S
Job Details: 10/28/2020
WASHER MAYTAG MVW7232HW0 Arrived on site to install previous diagnosed part. I removed the damaged strike and installed a new one. I tested the unit and it is now working as designed. Job complete.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/28/2020
DRYER MAYTAG MEDX655DW1 "Arrived on site for Not Heating - Electric DryerRan temps in dryer and only room temp was displayed. I went to the terminal block to test voltage. I’m getting 124 from L1 to ground and 124 from L2 to ground, but no voltage from L1 to L2. Three prong. Spins but does not heat. Explained to customer an electrician would need to come out to inspect wiring to locate issue. Job completed."
Near Taylor, TX 76574
Andy
Job Details: 10/28/2020
WASHER MAYTAG MVWX655DW2 Arrived on site for washer dispensing hot water when cold water is selected. Did note that both supply valves at wall were turned off on arrival due to leaking when turned on. Tested and inspected unit and found hot water supply line hooked up to cold and cold hooked up to hot. Made needed adjustments. Tested unit and all operations are normal. Instructed customer on use and care and practice for best performance and on that supply valves at wall are leaking when turned on and will need plumber to come fix issues. Turned water off at wall to prevent water damage risk and spoke with customer on this. No other repairs are needed at this time.
Near Manor, TX 78653
Andy
Job Details: 10/28/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived on site for washer leaking oil. Tested and inspected unit and found failed gearcase leaking oil. No repairs are to be done at this time. No water leaks present at time of service.
Near Austin, TX 78738
Brandon
Job Details: 10/28/2020
RANGE WHIRLPOOL KSEG700ESS2 "Arrived on site to replace failed control and infinite switch, after replacing parts, unit tested good.
Near Austin, TX 78759
Matthew
Job Details: 10/28/2020
DISHWASHER KITCHENAID KDPE234GPS0 Arrived onsite for dishwasher leaving detergent at bottom. Put unit in diagnostics and found 4/3 wash motor error . Tested unit and motor would not engage. Customer was having home electrical problems at the time but was able to determine that motor was faulty. Need to order pump and motor. Office to reschedule. ; ordrng 1 W11085683 (pump&motor)
Near Austin, TX 78737
Leonardo
Job Details: 10/28/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for not washing. Test unit and found bad sump and motor. Ordering new sump and motor office to reschedule. ; ordrng 1 W11087376 (SUMP AND MOTOR )
Near Burnet, TX 78611
Jonathan S
Job Details: 10/28/2020
WASHER MAYTAG MVWX655DW2 "(JM) Arrived on site for washing machine that was only filling roughly 1/4 of the tub. After inspecting the unit we checked for fault codes and found none. Performed diagnostics mode, and automatic test cycle where we monitored operation. Unit worked as designed. Informed customer on user care guide and operation. No water leaks observe during service. Call complete."
Near Austin, TX 78724
Matthew
Job Details: 10/28/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for torn freezer gasket. Replaced gasket, tested unit and unit is functioning properly. Job complete"
Near Austin, TX 78704
Jacob
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL KRFC300EWH03 Arrived onsite for unit having frosted up over ice in the freezer. Looked at freezer. Saw frost and ice buildup. Took a pic in quick pic. The seal around door was not sealing properly. Let customer know to allow the freezer to defrost 24 to 48hrs before returning to do the work to replace seal and possibly slides if needed. Office to reschedule. ; O-emld tckt