"Arrived on site to test unit for not completing cycle. Upon inspection found belt has been thrown off and pulley shield was broken off. Will need to order a belt and pulley shield. Ordering parts, rescheduled for 04/09.; ordrng 1 W11409708 (Pulley shield) and 1 W11239857 (Belt)"

Arrived onsite for dishwasher leg broken. On inspection the leg is not broken but the hole the leg threads into is stripped out odering the stand section of the dishwasher. Office to reschedule when parts arrives. ; ordrng 1 W11679658 (Support bracket)

"On arrival verified complaint of shaking. Visual inspection found no oil leaking. Ran diag and found no error codes. Ran spin test and basket wobbles hard during low speeds. Recommend inner basket, gearcase, and spanner nut just in case. Office to reschedule when parts available.; ordrng 1 W11513243 (Inner basket) and 1 W11551646 (Spnner nut) and 1 W11449840 (Gearcase)"

"On arrival verified complaint of burning smell and unit stopped. Inspected te terminal block, timer compartment, heater and fuses all looks good. Heater checks good. Blower wheel turns clean and clear. Ran unit and motor hums. Checked motor harness and it is good, found motor has an internal copper wire that arced open. Recommend replacing the motor. Ordering 1x 279827. Rescheduling 4/9; ordrng 1 279827 (Motor)"

Apt 16305Arrived on site for no heat dryer . Unit is tumbling . Found high lint thermostat and element failed . Replaced heater and thermostat. Unit is now heating correctly. Recommend maintenance dept clean exterior venting . Cleaned lint out of unit and exhaust tube . Job complete

"Arrived on site. Removed ice build up,replaced brackets and d freezer door,checked door seal good,checked door operation good."

JGCP436HL00 Arrived to inspect slow ignition. I found several of the burners were very slow to ignite and made popping noises when finally ignited. Adjustment of the burner cups corrected all issues. No gas leaks detected during service.

Arrived onsite for unit with failed motor assembly. Replaced and tested. Unit is functioning properly. Job completed.

Arrived on site for change filter staying on . Instructed on filter change and resetting filter light . No water leaks detected at time of service. Job complete .

Arrived on site to test unit for unit giving error code. Found error to be F2E1 shorted keypad. Test unit and found and control board. Will order new board office to reschedule ; ordrng 1 W11620481 (Control board)

"Arrived on site for a refrigerator that has a dented door. Inspected unit and work area. I did confirm the customers complaint and found a dent on the right hand side of the refrigerator door. Went to go replace the door and after installing the door, the customer noticed, a dent up on the upper corner of the door, making it look like the door was not closing. I did confirm the customer complaint and found the unit door had been damaged in the box. Im re-ordering the door and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11390070 (FF door)"

Arrived onsite for unit element not secured. Needing updated support. Ordering support. Office to reschedule ; ordrng 1 W10909479 (Support)

"Arrived on site to test unit for dryer continuing to tumble after door is open. Tested unit found unit receiving proper voltage. Tested door switch, found a resistance when it should be open causing the motor to continue to tumble when door is open or cycle is complete. Replaced door switch and tested, unit is running as designed, job complete."

"Arrived on site to inspect unit for leaking from door. Upon closer inspection found plastic piecebehind gasket was warped, ordering new gasket and will return W11226296. Office to reschedule. ; ordrng 1 W11226296 (Gasket)"

Arrived onsite for washer little water going in and making a noise. On inspection ran the unit in diagnostics mode and when going from agitated to spin there was a loud noise. Flipped the unit up and there was no oil. Pulled the rotor and found that the stator had a few wire that were out and lose. Secured the wires and reinstalled the stator and new clutch and slider. The water going in was short cycling into the tub. Installed a new control board and the water stayed on a little longer but enough to wash clothes. Installed a new valve and the water is working as it should. The washer is operating as designed. .

Arrived on site to test unit for console not responding. Test unit and found and console and wash motor error code thats why unit is not starting. Would need new console and wash motor. Customer declined estimate job complete. No charge due to call back.

Arrived onsite for a refrigerator with a dent in the RC door. I confirmed the door had a dent in the face of the door. I replaced the door and the badge. Call complete.

"Arrived on site ,replaced ui console. Ran preheat . All checked normal. No other issues found . Recommend having unit connected to WiFi . Job complete"

Arrived onsite and found unit operating with failed icemaker e2 error. Covered under warranty previous year same repair. Ordering covered icemaker to repair. ; ordrng 1 W11658802 (Icemaker)

Arrived on site to test unit for no ice production in both compartments. Found water dispensing. Both fill tubes are frozen over. Recommend control and UI replacement. Also recommend RC fill tube heater replacement. Ordering additional parts to ensure completion on return visit. Requesting 2hrs on return visit. Office to reschedule. ; ordrng 1 W11087201 (Fill tube heater) and 1 W11578780 (FC ice maker) and 1 W11598790 (FC fill tube heater assembly) and 1 212643 (Permagum) and 2 W10841140 (Silicone)s

Arrived on site for unit not cooking correctly. Upon arrival Contacted techline and spokewith Nate. Explained to Nate my averages for heat cycling from 350 and 500 per previous visit. Unit is operating as designed. Customer will have to call customer service. SR# 7738800763

Arrived on site and replaced previously diagnosed compressor. Vacuumed system and charged to specs with 55g R600a. Unit now working as designed. No leaks detected. Job complete.

Arrived on site lot test unit and home owner said she was expecting me to replace the whole unit. She said the builder told her the unit would be replace. She wants to contact the builder and then call back.

Arrived onsite for not draining and found washer harness failure. Repaired the harness. All checks good.

Arrived onsite and replaced the dented refrigerator door with new. All checks good.

"Arrived on site for a dryer that has a broken timer and knob. Inspected unit and work area. The customer advised the timer got so hard to turn that it broke the knob and that even trying to use a pair of pliers, theyre unable to get the timer to move. I did confirm the customer complaint and replaced both the timer and knob. Tested the unit and the unit began to work and operate as designed. Call complete."

"Arrived on site for refrigerator with fc door not sealing. Upon arrival confirmed issue and found doors had been reversed improperly and missing screws and door spacers for hinges causing doors to sit lower then necessary and not sealing. Rescheduled customer for 04/09/24 to complete repairs. Ordering WP489467(4x)washers, WP489497 hinge screw; ordrng 4 WP489467 (Washers(spacers))s and 1 WP489497 (Screw)"

"Arrived on site for dryer motor stopping mid cycle while ui display would stay on and act as though unit were functioning. Upon arrival found no errors and ran normal timed dry cycle. 8 minutes into cycle I found motor windings opening up and causing motor to shut down prematurely. Rescheduled customer for 04/08/24 to complete repairs ordering W11549461 motor, WP697772 wheel, WP3387747 element ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Wheel) and 1 WP3387747 (Element)"

"Arrived on site for dishwasher leaking, upon arrival confirmed issue and found multiple points of leaks. Found sump broken, vent and door gasket both leaking, and element broken. Found unit will need multiple components in order to insure a reliable repair can be made. Ordering WPW10428211 vent, WP8269259 vent gasket, W11676895 deflector, W11498831 gasket, W10518394 element, and previous sent sump asm and other parts. Rescheduled customer for 04/08/24; ordrng 1 WPW10428211 (Vent) and 1 WP8269259 (Vent gasket) and 1 W11676895 (Deflector) and 1 W10518394 (Element)"

Arrived on site for eepi g with red light. Upon arrival inspected unit and found temperatures are correct but temperatures warning light and chime will go on. Ran diagnostics and got error code F6-E1 communication issue between hmi and acu. Replaced ui and control. Test unit and is operating as designed. Job complete

"Arrived on site to test unit for no operation. Tested unit, unit is receiving proper voltage, all sensors are showing proper resistance. Inspected door switch, found switch broken off. Replaced door switch and tested, unit is running as designed, job complete."

"Arrived onsite for dryer making noise. On inspection started the unit up and there was an unfamiliar noise. Gain access to the motor and blower and there was a noise coming off the blower or motor. Installed new motor and blower and powered the unit up and with out the drum the motor and were quieter the original. Reassembled the unit and turn unit on and the drum was making a loud thumping noise. The drum seems to be lose, there is a lot play when moving the drum up & down. Ordering a drum. Office reschedule when part arrives.; ordrng 1 W10899578 (Drum)"

"Arrived on site for beeping and giving error code. Upon arrival,ran diagnostics and get F8-E4 float overflow switch open. Removed bottom panel to inspect float switch. Found water in drip pan. Ran a normal cycle to duplicate leak. Inspected hoses, drain pump, fill valve and all are good. I let the unit run long enough to finally observe a small trickle of water run down the right side of door. Found top right corner of door seal is warped causing leaking. Unit is operating as designed. Ordering door seal to complete repair. Office to reschedule ; ordrng 1 W11483553 (Door seal)"

"Arrived on site to inspect wall oven microwave combo unit powering off/on periodically. Upon further inspection, I questioned the customer if they had the Whirlpool app downloaded on their phone and the unit connected to wifi through the app and they advised that they did not have the app on their phone. Due to the unit shutting itself down, I removed and replaced the control panel and assisted the customer in downloading the app and connecting to WiFi. Tested the unit and it is operating as designed, except I found the microwave light was not working as its burnt out. I am ordering the microwave bulb and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 04/08/24 (SP). ; ordrng 1 W10886919 (MW light)"

Arrived on site to diagnose refrigerator that is not making ice. Tried jumping icemaker and found it dead mid harvest. Replaced icemaker and tested. Verified proper operation with new icemaker. Repair completed.

"WSR57R18DM02 Arrived to inspect noise. There was a tapping that was intermittent and upon closer inspection, I found there was still some labels loosely attached. Removing the adhered stickers corrected the issue and I applied our warranty due to missing the issue on prior service. No water connections to unit."

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that they had defrost the unit after they initially called in and have plugged in two days ago to get the unit running. I found temperatures in the freezer at 0?F in the refrigerator at 38?F. I gained access to the control and checked all thermistors. I found the defrost sensor at 25.7 K ohms (-4?F), the freezer thermistor at 22.9 k ohms (1?F), and the refrigerator thermistor reading 7.5 k ohms (38?F). I found the defrost heater registering 89.9 ohms of resistance indicating a good circuit. I called Whirlpool Techline and spoke to Robert SR# 7738013150. He buys the all the individual components seem to be within range and that his natural inclination would have been to replace the control. However, because we have already done that, he wouldnt throw another one at it. He advised that because of the ongoing issue and the fact that we have replaced everything in the circuit to fix this without an actual fix, he would send the unit for lead review. He advised to make no repairs at this time. Call complete."

Arrived on site to inspect unit for leaking from underneath while running. Upon closer inspection found valves had failed error code f8e1. Unit is double stacked will need 2nd man to replace valves. Office to reschedule. ; O-emld tckt

"KRSF505ESS01 Arrived to inspect cooling issues and icing. I found the RC at 50 in the upper part and 17 in the lower. The FC was -4. I found the RC evaporator blocked with frost, stopping airflow and creating the uneven temperatures. I removed the frost and tested. The FC door would not seal due to an ill-fitting gasket and deformed lower mullion, I adjusted the mullion and door and after adjustment, I was able to get it to seal. I had to leave foil tape at the top of the door to hold it closed to allow enough time to re-bed the gasket. I attempted to contact the customer to advise and there was no answer. I will follow up with the customer on the following day. No leaks observed during service."

"On arrival verified complaint of unit not running. Unit powers on but just sits there. Spun drum by hand and found belt disconnected or broken. Replaced repair kit and ran unit, unit now heats and runs. Unit is now working. Job complete."

Apt 7106Arrived on site for dryer tumbling but not heating . Found high limit had failed . Replaced thermostat with truck stock ( part 279816 cutoff kit ) . Unit is now heating properly . Did recommended cleaning vents to exterior with maintenance dept. job complete

Arrived on site for temp issues . Customer isnt having temp issues . Unit is not dispensing any water . Valve is coming on but just making loud thunk. Dispenser line is not frozen . Ordering valve . No water leaks detected at time of service. Call to set return . ; ordrng 1 W11645245 (Valve) and 1 W11162041 (Filter housing)

"Arrived on site to test unit for broken door switch. Tested unit found door switch is not the issue. Door itself is not shutting all the way and staying shut. Will need to order door hinge assembly and inner door hinge as precautionary. Ordering parts, rescheduled for 04/12.; ordrng 2 W11568982 (Inner door hinge)s and 2 W11116025 (Door hinge assembly)s"

Arrived onsite for no wash function and found bad motor. Replaced sump and motor. Unit is now operating as designed.d all checks good.

"Arrived on site for makes lots of noise during spin . Upon arrival, customer played video of sound. I Ran a rinse and spin cycle to duplicate the sound. . Unit begins to fill then agitates correctly. Unit begins spinning correctly. Unit begins spinning at at higher speed correctly. During highest spin, beginning to hear a squeaking noise coming from bottom of unit. Remove rotor and inspected lower components. Found the slider has failed. Replaced slider and test unit. Noise issues still occur. Need to replace gearcase and clutch. During disassembly. The wash plate is seized on to the shaft. Had to break wash plate. Then could not remove basket from shaft. Had to use numerous ways to finally get basket off. Replaced gearcase , and clutch. During installation of basket, the basket will not slide on to new shaft tried my attempts. Contacted SW for assistance. Recommend replacement of new basket. Ordering basket and returning with another gearcase. Was not able to reinstall all parts. Parts including new wash plate were left in basket. Office to reschedule ; ordrng 1 W10811960 (Basket) and 1 W11393685 (Gearcase.)"

"Arrived on site to replace led modules due to service pointer matching serial number. Replaced Fay,Ty lights and made sure unit was operating as designed. No leaks present at this time. Job complete."

"Arrived on site to inspect unit for sound issues. Replaced motor, and blower wheel, new blower wheel kept falling off. Called tech line per tech line the blower wheel has been having issues with over half of the ones released, recommended getting blower wheel from Plainfield. SR#7738793870; ordrng 1 Wp697772 (Blower wheel) and 1 Motor (W11364931)"

"Arrived on site for light not operating. Upon arrival, found light operates just does not turn off. Need to replace control. Replaced control and test unit. Unit is now operating as designed Job complete"

Arrived on site to inspect unit for gas smell during preheat. Upon closer inspection found both sides of bake burner igniting. Customer stated gas smell only present during middle of preheat. Preheated unit found smell dissipated after 250. Confirmed element is cycling on and off properly. Che led gas line and connections to confirm no leaks present with bubble solutions. No leaks present at this time. Unit is running as intended. Job complete

Arrived onsite for a no heat dryer. I found the heating element open. I found the chassis full of lint. I vacuumed the chassis and replaced the element. I tested the dryer and found it working as designed. Call complete.

"On arrival verified complaint of noise. Noise is blower wheel or rollers. Also found ui damaged from steam. Steam is from unit not venting. Ran vent test and it doesnt activate the meter. Really bad vent. Recommend ui, blower, and repair kit. Rescheduled for 4/9; ordrng 1 W11384512 (Ui)"

Arrived onsite for a cooktop that a piece under the knob is loose. I found the bezel under the front center knob had come loose. I cleaned the cooktop surface and attached a new bezel on it. Call complete.

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"WTW5057LW0 Arrived to inspect non-operation. The customer advised after starting a cycle the machine would just advance to cycle completion. I found no stored errors and within service test mode, rotation was in a single direction only and thee was no spin. Inspection of the motor area revealed the harness had failed at the capacitor. I was able to repair the issue and the. Recalibrate and test. All functions resumed and the washer operated as designed. No leaks observed during service."

Arrived on site to test unit for doors not level and sliding out when opening doors. Leveled unit and adjusted doors to height level. Recommend placing nonslip pads by front two wheels to prevent unit from being able to slide on tile. Unit working as designed. Advised customer to contact whirlpool for missing shelves. Job complete.

"Arrived onsite for oven door glass shattered. On inspection the inner glass was shattered and all the place. The Freon glass was barely hang on, removed the door took it apart and cleaned all the glass out of the door and the oven. Will return with the inner glass. ; schdld next appmnt for 3/29 FRI PM"

Arrived onsite for condensation concern. Adjusted mullion statuses to %100 operation in diagnostics. Advised that a little moisture on top of the freezer seal is normal as that is the transfer point when the seal is working properly.

Arrived on site to test unit for leaking. Ran multiple diagnostics with no signs of leaking. Unit is currently working as designed. Job complete.

"Arrived,on site for icemaker not working. Unit was not working for 2 weeks but started making ice last night. Bucket does not come out for inspection. Found door gasket is torn. Will need to thaw refrigerator so bucket can be replaced along with gasket. Will bring new valve and icemaker as well.reset for thurs. Advised to thaw night before. ; ordrng 1 W11185686 (Ice bucket) and 1 W10830274 (Gasket)"

Arrived on site to replace rc door. Replaced door. Job complete

Arrived onsite for a refrigerator that is not dispensing ice again. I found the auger motor turning the shaft but the auger in the bucket wasnt moving. I tried another shaft but had the same results. After further inspection I found the door over foamed causing the motor housing to push out of the door. I took photos and sent them to Andrew with techline SR# 7738776592. The door will need to be replaced. Ordering W11633382 door. Office to RS.; ordrng 1 W11633382 (Door)

Arrived on site for dryer not turning on. Confirmed voltage to dryer is good. Control board has normal flash. Removed control panel. Verified 12 v from rd-bk. Reconnected and got F6E1. Replaced control panel. Verified operation. Call complete. 1 year warranty.

Arrived on site to test unit for acting erratic and not cooling properly. Found UI is acting erratic by not responding and causing lights to flicker when options are being selected. Also found compressor barely running and pulling .3 amps. Recommend compressor and UI replacement. Needing 2hrs in return visit. Unit is r600a. Office to reschedule. ; ordrng 1 W11686820 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)

Arrived on site for front left dual burner not heating . Found element had shorted and shorted switch out as well. Replaced element and switch . Checked all burners . All checked normal. Job complete

"Arrived on site to inspect unit for not dispensing ice, upon closer inspection found auger motor was cross threaded. Replaced divider, auger motor, and impeller. Tested unit unit, is running as intended. No leaks present at this time. Job complete."

Arron site to inspect unit for not agitating. Upon closer inspection found gear case and surrounding components severely encased in soap or some other contaminates. Replaced stator clutch and gear case due to signs of failing. Ran diagnostic cycle and notice basket jumping significantly found holes not punched through. Will order new tub and return. W11178227 Office to reschedule. ; ordrng 1 W11178227 (Tub)

Arrived on site for unit needing blower wheel and motor replacement. Disassembled and replaced motor and blower. While reassembling noticed belt was worn down. Used truck stock belt 661570V to replace. Reassembled and tested. Unit is functioning properly. Job complete.

Arrived on site to test unit for unit not drying. Test unit and found unit drying correctly. Advised customer to use rinse aid. Job complete.

"KRFC704FPS06 Arrived to inspect temperature issues. Initially, the unit appeared to mimic the prior machine that was replaced, with massive temperature swings. After it fully cooled and settled for several days, the customer advised it did appear to be operating near normal. The installation required significant adjustment as the top of the machine was approximately one inch forward from the bottom and the doors were not aligned. The FC measured -10 and the RC was 34. The FC was set at 0 and the RC was at set at 33. The following six hour temperatures were stored: Max 23-75, 24-75, 25-75, 26-73. Average 28-33, 29-2, 30-32, 31-20. Minimum 33-32, 34- -14, 35-27, 36- -9. The sealed system was working as designed and all fans were operable. I contacted the MFG tech assist line and reported my findings. Tech Butch, file #7738778364. The tech recommended continual operation and for the customer to contact if there are further issues. No leaks observed during service."

Arrived on site to test unit for simmer flames too low. Adjusted flames to recommended. Unit now working as designed. Job complete.

On arrival verified complaint of lights are dim and flashing. Found drawer ui is wet and harness is damaged in door and in the rail. Advised customer of the disclaimer for 5 doors. Unit will need to have door replaced and harness as well as led light kit. Further diag will need to be done once that is finished. Office to reschedule ; ordrng 1 W10815668 (RC left drawer door)

Arrived on site to inspect unit for not draining completely. Upon closer inspection found the actual complain is water comes into unit while not running and makes the unit smell. Will need to order valve and return W11684258. Rescheduled for 4/5/24; ordrng 1 W11684258 (Valve)

JMW2430LL03 Arrived to inspect door issue. I found the inner glass had shattered and I removed and replaced. The unit operated as designed.

"Arrived on site for scratched door. Upon arrival,inspected unit and top right of side of RC door is scratched. Need to replace door. Ordering badge and door. Office to reschedule ; ordrng 1 W10884773 (Badge) and 1 W11258450 (RC door)"

"Arrived on site to test unit for noise during spin. Upon taking unit apart and inspecting, found a strip of metal from clothing under garment in between tub and basket. Removed and tested, unit is now running as designed, job complete."

"Arrived on site ,replaced sump and motor . Ran diagnostics. All checked normal. No water leaks detected at time of service . Job complete"

"WZF34X20DW06 Arrived to inspect cooling issue. I found very little heat at the high side discharge and the evaporator was only just below surrounding temperatures. The lower unit area showed no signs of UV dye, but the front left of the machine had an oily spot on the air guid under the condenser. Upon closer inspection, dye was found and I disassembled. There was a clear rupture at the top rung and I repaired the area. Vacuuming and holding at 380 microns, I charged with the MFG calculated refrigerant charge and tested. Cooling resumed and the unit operated as designed. No water connections present."

Arrived on site for a dryer that has a broken part. Inspected unit and work area. I found the door switch broken. When I hadnt replaced the door switch and test at the unit. The unit is working and operating as designed. Call complete.

Arrived on site for dishwasher not cleaning. Entered diagnostics. Found f4e3. Confirmed wash motor is not turning. Replaced motor assembly. Verified operation. No leaks. Call complete.

"Arrived on site for a refrigerator that is not dispensing crushed ice. Inspected unit and work area. The customer advised that the unit does dispense both crushed and cubed ice, but that when she is dispensing cube dice, she still gets ice shavings in her cup. I tested both crushed and cubed ice dispensing, and found the unit working and operating as designed. I checked the ice bin and found the top layer of ice was perfect but she was having some ice clumping toward the bottom of her ice container. I asked the customer if they use a lot of ice and she advised that she does on certain days but doesnt for the rest of the week. I explain to the customer that if she is not using ice consistently, she will have ice that will clump due to her, going in and out of the freezer and causing the ice to sweat and refreeze. I advise this will cause clumping of her ice and that if shes not using, a whole bucket of ice a week, she may end up having this issue from time to time. I did advise us as normal operation and the unit is working an operating as designed. Call complete."

"Arrived on site for water leaking. Tested icemaker during fill found water leaking between fill tube and extension,added sealer around extension and fill tube,ran fill test passed no leaks"

"Arrived on site to diagnose dishwasher not running. Checked errors and foubd F9E2, F8E4, F8E1. Found float switch tripped due to suds in tray. Found excessive suds in the tub, customer likely had contaminated unit with dawn. They are also now on a water softener. Advised to change to liquid to reduce soap amounts, since the pods they used looked large and may be oversudsing. Checked for leaks and found none present. Cleared out bubbles. Unit now working properly. Repair completed."

Arrived onsite and found unit operating with failed draining function f901. Was able to clear the drain trap to repair. All checks good. Unit is now operating as designed.

Arrived onsite and tested function for off balance complaints and found everything is in good working order. Advised on loading to correct. All checks good.

"Arrived on site to test unit for noise during spin. Tested unit found that unit will need a gearcase replacement and actuator, belt, and splutch as precautionary. Replaced parts and tested, unit is now running as designed, no leaks detected, job complete."

"Arrived onsite for a refrigerator not cooling at all and nothing will turn on. I inspected the deli control and found the power harness corroded up and the pin on the control for the black wire broken off in the molex connector. I disconnected the harness and still had nothing turning on. I accessed the power supply and the main control and didnt have voltage to either one. I used my voltage pin to test the power cord and when I touched the cord the refrigerator powered up. I found the plug partially pulled out of the outlet and it would not push in the outlet correctly. I explained to the customer that the outlet will need to be replaced along with the deli control and the deli door. Ordering W10815669 door, parts authorization, and marking the deli control as UORV. Office to RS.; ordrng 1 W10815669 (Door) and 1 Partsauthorization (Parts authorization)"

"Arrived on site to replace faulty basket in suspension. Upon arrival started disassembly and found many more issues with the unit. The wash plate is seized to the gear case shaft, the belt has been shredded on the cam and belt guard and the cabinet itself is damaged underneath not allowing the cabinet to sit flush. Will need to order Wash plate, gearcase, hub, belt and cabinet with feet. Requesting 2 hr. Office to reschedule ; ordrng 1 W10596395 (Cabinet) and 1 W11213957 (Feet) and 1 W10919191 (Washplate) and 1 W10528947 (Hub) and 1 W11611297 (Belt) and 1 W11409708 (Guard) and 1 W11454372 (Gearcase) and 1 2hr (2 hr)"

"Arrived onsite for MW light not working. On inspection found error F6E8. Was installing bulb when the bulb broke, ordering new bulb and ui for unit. ; ordrng 1 W11600634 (Ui) and 1 W10886919 (Bulb)"

Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the cam and the actuator. I tested the washer and it completed the service cycle working as designed. I also corrected the cold water line at the valve. I found it dripping very slowly because it was cross threaded when the hoses were installed. There were no other water leaks present at the time of service. Call complete.

Arrived on site replaced sensor and control . Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete

On arrival verified complaint of unit missing a part. Found red retainer for third rack is busted. Ordering 1x W11573754. Rescheduled for 4/4; schdld next appmnt for 4/4 THU !

"Arrived on site for vibration noise. Upon arrival test unit and found unit is too close, tightly fit to right side of cabinet and makes the noise. The noise goes away if microwave outer wrap is slightly gapped manually. Spoke with the build and will have unit mounted/ installed correctly. Unit is operating as designed. Job complete"

Arrived onsite for oven door glass broken. On inspection the front glass was shattered and the inner cover was bent by the hinges and missing porcelain. Installed new front glass and the inner cover. The door is operating as designed from the factory.

"Arrived on site. Found sediment in system flushed system,removed icemaker cleared and cleaned icemaker ran harvest test passed ran fill test passed clean water entering icemaker and dispensing. Informed customer whirlpool doesnt cover water filters"

"Arrived on site to test unit for dispenser broken. Found dispenser door is damaged. Replaced damaged dispenser, unit now working as designed. Found no pinched or clamped lines. No leaks detected at this time. Job complete."

Arrived on site to replace console. Replaced console test unit and unit still giving error code. Called Techline and ran test with Techline and found and control board. Ordering new board rescheduled for Friday 4/5 SR#7738776653; ordrng 1 W11620692 (Control board)

"Arrived on site to inspect unit for not spinning water out of clothes, as well as moving around a lot. Upon closer inspection found sections of tub with holes not punched through and more areas where hole wasnt punched entirely through. Ran diagnostic cycle to confirm all components were activating as designed, unit drained agitated and spun as designed. Before diagnostic cycle leveled and raised legs however in diagnostic cycle it still shook excessively. Will need to order new tub W11513243 and return. Also found belt slipping on splutch assembly. Office to reschedule. ; ordrng 1 W11513243 (Tub)"

"Arrived on site for dented top. Upon arrival, inspected unit and found lid hinge bearings have failed. Need to replace top of unit and hinge bearings Ordering bearings and returning with top; ordrng 2 WP21258 (Bearing)s"

"Arrived on site to test unit for short cycling. Customer stated unit would not be able to be put in cycle and an F2E1 error code would pop up. Other times it would stop mid cycle. Due to error code and intermittent behavior, replaced UI. Tested unit, unit is running as designed. Advised to customer to connect unit to wifi in order to get updates through the app. Also advised to monitor and if issue persists to contact office. Job complete."

Arrived on site to test unit for oven n out getting to temp. Found average temps to low. Will order both sensor and boards. ; ordrng 1 Wp7430p044-60 (Sensor)