Service History 82

We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NHAXVS01
Near Harker Heights, TX 76548
Tyler
Job Details: 06/26/2021
"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival I recovered refrigerant and uninstalled compressor. And installing needed parts I pulled a vacuum and found unit showed no signs of leaks, I then added 5.3 oz of refrigerant and restored power to unit. Found psi lvls at 0 low side and 145 high side after 10 minute run time.informed customer to give unit 24 hrs to stabilize cooling. Call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CE3
Near Harker Heights, TX 76548
Tyler
Job Details: 06/26/2021
Arrived on site for microwave allowing certain functions when it was activated to do so. Upon arrival I found vent fan and inner cavity light running with door open and closed but not heat selection was selected. I tried replacing interlock kit but found the kit I was sent with was missing a micro switch. Was not able to reschedule with customer on sight due to customer availability. Will need office to reach out to customer ASAP for a return date for replacing parts. At this time unit still heats as designed.; ordrng 1 W10893404 (Main control (black)) and 2 W10727360 (Switch (top left))s and 2 W10269458 (Switch (top right))s and 2 W10211974 (Switch (bottom))s and 1 WP8206419 (Interlock (mount)) and 1 WPW10156813 (Interlock (mount))
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Harker Heights, TX 76548
Tyler
Job Details: 06/26/2021
Arrived on site for microwave needing previously diagnosed main control and socket. After making repairs to both parts I reassembled and tested unit with a new bulb that customer provided. After restoring power I found microwave had full functionality. All lights were working and unit heats as designed call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
David S
Job Details: 06/26/2021
Arrived on site for dishwasher not responding. I inspected the unit and work area. I found 120 vac to the control but the control. To responding. I spoke to the customer about needing a new control.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Georgetown, TX 78626
Lou
Job Details: 06/26/2021
"Arrived on site to inspect range cooktop burner not heating. Upon further inspection, the customer advised that the front right burner is not heating properly as they tried to boil water in 2 different pots and it took more than 30 mins before they gave up on it. I tested the burner with a pot of water and it began to boil as designed. I pulled the unit out and removed the back panel to inspect the switch and found it shorted but still making contact. I removed and replaced the switch and retested and unit is operating as designed. Job completed."
We serviced a
GE DISHWASHER
Model PDT720SSH7SS
Near Liberty Hill, TX 78642
Lou
Job Details: 06/26/2021
"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing no error codes. I continued with testing and tested the components individually and found the circulating pump not coming on. I am ordering the circulating pump and office to schedule return service. No water leaks observed during service.; ordrng 1 WD26X23258 (Circulating pump)"
We serviced a
KITCHENAID VENTHOOD
Model UXB0600DYS1
Near Austin, TX 78739
Leonardo
Job Details: 06/26/2021
Arrived on site to test unit for unit no powering on. Test unit and found white wire had come lose from connection. Secured white wire connection test unit and unit test good light and fan working.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Cedar Park, TX 78613
Wesley
Job Details: 06/26/2021
Arrived onsite and found shorted main control. Replaced main control. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXWS00
Near Harker Heights, TX 76548
Tyler
Job Details: 06/26/2021
Arrived on site for refrigerator causing water to leak from dispenser. Upon arrival I found and confirmed leak at dispenser and also found signs of water slowly leaking into icemaker. After tracking issues source I found water inlet valve wasnt closing all the way and allowing water to slowly leak into both previously mentioned areas on unit. I replaced inlet valve and reassembled and tested unit. Found unit is no longer allowing extra water into either dispenser or icemaker and is fully functioning as designed. Call complete
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Austin, TX 78737
Leonardo
Job Details: 06/26/2021
Arrived on site to test unit for center burner not coming on to low. Will order new orifice holder and valve office to reschedule. Also ordering new lp conversion kit ; ordrng 1 WPW10639175 (Orifice holder center) and 1 W11199023 (Valve center) and 1 W10853432 (Lp kit)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Leander, TX 78641
David S
Job Details: 06/26/2021
"Arrived on site for washer not washing the clothes. I inspected the unit and work area. I found no fault codes in diagnostics. I out the unit through a diagnostics cycle and found it working as designed. Filling, agitating, draining, and spinning. I inspEcted the gear case and found it free of oil and debris. I spoke to the customer and found out the unit is not filling with enough water to wash the clothes. I gained access to the control and found the pressure tube clear of debris and free flowing. I am ordering the control to complete the repair. The office will reschedule.; ordrng 1 W11116590 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Cedar Park, TX 78613
Wesley
Job Details: 06/26/2021
Arrived on site for leak coming from Ff drain clog caused by warped drip pan. Ordering new drip pan to repair. Office to reschedule.; ordrng 1 W11457241 (Drip pan)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Cedar Park, TX 78641
Wesley
Job Details: 06/26/2021
Arrived onsite and tested unit function and found all operating properly. Taught customer how to calibrate oven to preference. All checks good. Unit is now operating properly.
We serviced a
WHIRLPOOL RANGE
Model SF315PEGW5
Near Georgetown, TX 78626
Lou
Job Details: 06/26/2021
"Arrived on site to inspect range oven not working. Upon further inspection, the tenant advised that the unit works intermittently. I tested the cooktop burners and all are operating properly. I tested the oven on Bake at 350 degrees and watched the ignitor illuminate but never ignited the burner. Ignitor should take roughly 20 seconds to ignite the burner, the but its not recognizing the ignitor. No gas leaks detected during service.; O-emld tckt"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEP8
Near Georgetown, TX 78633
Jonathan
Job Details: 06/26/2021
"Arrived on site refrigerator ice pan stuck and not sliding out. Verified failure. Inspected for ice maker over flow and ice cubes good size and no signs of overflow. Used steamer to get rails to slide out and did not take much to get to slide as normal. Found all bearing in place on rail. Added grease to bearings and rails All tested good, no water leaks detected
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Leander, TX 78641
David S
Job Details: 06/26/2021
Arrived on site for ice build up on the rc evaporator. I inspected the unit and work area. I found the lights not working on the unit. I inspected the pa try UI and found it not responsive. I gained access to the wiring harness and found it in good condition. I gained access to the pantry UI and found the control completely corroded. I tested the wiring harness and found it in good condition. I spoke to the customer about needing a new pantry UI WPW10677119 to complete the repair. He stated he would like to try and find it and replace it on his own. I left the pantry UI unplugged and the lights came back on. I advised the customer will need to defrost the unit for 24 to 48 hours.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Cedar Park, TX 78613
Wesley
Job Details: 06/26/2021
Arrived onsite and replaced dc board. Irregularity with ice fan corrected. Advised customer on repair
We serviced a
WHIRLPOOL DRYER
Model WGD8500DC4
Near Hutto, TX 78634
Jimmy J.
Job Details: 06/26/2021
"Arrived on site to install previously diagnosed part. Attempted to remove blower wheel with 1/2 square, but the wheel was seized on the motor stem. Used drill to cut out wheel. Once wheel was removed found threaded portion of wheel seized onto the motor stem. Removed motor and installed new motor due to blower wheel mount threads being seized to motor stem. Installed new blower wheel. Dryer is no longer making any noise. Had customer confirm the noise is gone. Dryer heating as designed. Installed new air vent customer purchased due to original being torn at both ends. Job completed."
We serviced a
WHIRLPOOL OVEN
Model KODT107ESS04
Near West Lake Hills, TX 78746
Leonardo
Job Details: 06/26/2021
Arrived on site to test unit for damaged front door panel. Replaced panel test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Austin, TX 78739
Leonardo
Job Details: 06/26/2021
Arrived on site to replaced top and lower spray arms. Replaced both spray arms test unit and unit test good heating element test good job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near Georgetown, TX 78628
Lou
Job Details: 06/26/2021
"Arrived on site to inspect ice machine issues. Upon further inspection, I found the tub 1/3 way full with wet ice. I found the reservoir 1/4 way full. I placed the unit in diagnostics and tested and found the valve is not opening to allow water to dispense into the reservoir. I tested the remaining components and the rest are operating as designed.I removed and replaced the valve and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
GE DISHWASHER
Model GDT635HSJ2SS
Near Round Rock, TX 78665
Jimmy J.
Job Details: 06/26/2021
Arrived on site for MAKING NOISE LOW HUM & CLICKING - DOES NOT SEEMS LIKE WATER IS GETTING IN ARMS NOT MOVING. Found drain pump intermittently draining and then humming. Used vacuum to try and clear out the drain hose of any possible clogs. Drain was free of debris. Inspected flood switch and it was good. new drain pump WD26X23258 and clamp kit WD35X10382. Ordering clamp kit and will return with drain pump plus all other parts JIC to complete the repair. No leaks detected. ; ordrng 1 WD35X10382 (Clamp kit)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78736
Leonardo
Job Details: 06/26/2021
Arrived on site to test unit for burners not igniting. Test unit and found bad spark module. Replaced module test unit and unit test good job complete. All burnes igniting correctly.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78717
Wesley
Job Details: 06/26/2021
Arrived onsite and found dryer would not heat and timer would not progress. Found l2 providing one power at wall. Advised customer to have electrical supply corrected to repair dryer. All else checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Leander, TX 78641
David S
Job Details: 06/26/2021
Arrived on site to install previous diagnosed parts. I gained access to the controls and replaced the hv control and the led board. I powered the unit on and tested all functions. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/26/2021
"Arrived on site for Dryer is loud and noisy when i turn it on. Removed back panel and found blower wheel secured on motor. Removed drum and found belt extremely loose allowing the idler pulley to make contact with the drum while it spins causing the noise customer is hearing. Found front panel had large dents at base of left and right side making drum not seat properly. Found all four leveling feet missing. Ordering front panel W10806345, 4 leveling feet 3392100, and idler pulley WP691366 and will return with all other parts (blower wheel, roller repair kit (belt inside), and motor to complete the repair. Requested customer to purchase a new vent hose due to the current vent hose installed beginning to fray at the edges where it mounts to the wall and back of dryer. ordrng 1 W10806345 (Front panel) and 1 WP691366 (Idler Pulley) and 4 3392100 (Foot)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Leander, TX 78641
David S
Job Details: 06/26/2021
"Arrived on site for fridge not keeping temperature properly. I found service pointer w113229116c. I followed the service pointer and found the hv control software on version 6.0.0.0 instead of version 7.0.0.0. The office will reschedule when we have an eta on the part. I spoke to the customer about defrosting the unit 24-48 hours before the return visit. ; ordrng 1 W11167902 (Rc Evaporator cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Leander, TX 78641
David S
Job Details: 06/26/2021
Arrived on site for water leaking in the rc compartment. I inspected the unit and work area. I found the drain pan clogged with ice and the drain tube as well.I cleared the ice from the drain pan and cleared the drain tube. I found the rc evaporator draining properly now.
We serviced a
KENMORE RANGE
Model 911.9340299
Near Georgetown, TX 78626
Lou
Job Details: 06/26/2021
"Arrived on site to inspect range burner not working. Upon further inspection, I tested the burners and found the back left burner would not heat on a low setting. On the low setting, it was too hot. I inspected the switch and found the switch had shorted out. I removed and replaced the switch and tested and unit is operating as designed. I left the old switch with the customer. Job completed."
We serviced a
MAYTAG MICROWAVE
Model MMV1174FZ0
Near Cedar Park, TX 78613
Wesley
Job Details: 06/26/2021
Arrived onsite and found burnt potato symptom with extensive smoke damage and blown cavity thermostat.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2342LF3
Near Georgetown, TX 78633
Jonathan
Job Details: 06/26/2021
Arrived on site for refrigerator leaking water from dispenser and water was turned off to unit. Gained access to inlet valve and found insulation broken down on back side of unit and leaking moisture ( see SD-QUICKPIC)Placed towel down behind unit and side of cabinets.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Kyle, TX 78640
Leonardo
Job Details: 06/26/2021
Arrived on site to replace sump and motor. Replaced sump and motor test unit for leaks no leaks present unit working correctly job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25FGBL04
Near Georgetown, TX 78633
Jonathan
Job Details: 06/26/2021
"Arrived on site to install previous diagnosed part. Removed failed fan and installed new. Found same results. Measured voltage and polarity. Found 120 volts and correct polarity. Contacted parts department and found another fan motor available. Picked up new fan and installed. Found fan motor working. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78729
David
Job Details: 06/26/2021
"Arrived on site to diagnose washer that was making loud noise when in use. Performed diagnostic on unit and checked for error codes. Found error for off balance load. Checked gearcase and found gearcase oil all over the bottom of the unit. Oil had seeped into the belt as well. Replaced gearcase, hub, belt and cam to resolve. Tested unit after calibration. Found unit working as designed with no water leaks found. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM2
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/26/2021
Arrived on site for RACKS ARE FALLNG DOWN - UPPER RACK ONLY ON BOTH SIDES - ENDS COMING OFF SEEMS TO BE BROKEN. Found wheels had broken loose from adjusters. Removed adjusters and installed new adjuster kit. Reinstalled rack and rack pulls in and out as designed. No leaks detected. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Leander, TX 78641
David S
Job Details: 06/26/2021
Arrived on sit for rc leaking water. I inspected Ted the unit and work area. I found the rc drain pan full of clear ice. I cleared the ice and found it not draining. I gained access to the drain tube and found it clear of debris. I steamed out then cabinet drain tube and found the water barely trickling out. I used a long piece of wire and found it would only travel about 1 foot into the cabinet drain tube and then was stopped. The drain tube in the cabinet has collapsed causing the drain pan to back up.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78748
Leonardo
Job Details: 06/26/2021
Arrived on site to test unit for unit turning fan on its own. Test unit and found unit turning on due to sensor getting over temp. Unit will turn off automatically after it cools off job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Hutto, TX 78634
Jimmy J.
Job Details: 06/26/2021
"Arrived on site for CSI Cooktop not heating. Flames igniting as designed. All burners and flames are good, even, and burning blue. Inspected offices and they are all correct. All caps were sitting evenly on burner heads. Will follow up with Whirlpool tech line next week to report the customer complaint to see if theres anything else they recommend to allow the customer to boil water more quickly. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Georgetown, TX 78628
Lou
Job Details: 06/26/2021
"Arrived on site to inspect microwave noises and not heating. Upon further inspection, I tested the unit with a cup of water for 30 seconds. Immediately turning the unit on, I could hear the loud humming noise. I tested the diode and the unit continued to not heat and make the noise. I recommended that the customer replace the magnetron, capacitor and diode as all three are the heating components of the unit. Unit left unplugged for safety. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Georgetown, TX 78628
Lou
Job Details: 06/26/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=24 degrees & RC=45 degrees. I disassembled the FC section and found the evaporator covered with ice/frost. I attempted to remove the ice but due to the amount I am unable to at this time. I placed the unit in diagnostics and tested the defrost element in test 38 and could not hear the element sizzle. I tested the defrost bi-metal in test 6 and it shows to be open. I advised the customer that due to the amount of ice on the evaporator I did not want to damage an6 of the components. the evap motor w/bi-metal and hv control I had the customer sign the waiver of damages from defrosting refrigerator and recommended that they turn the unit off at the breaker, pull the unit out and place towels around the unit to protect baseboards from getting wet in case of any water leakage. I recommended that they defrost the unit at least 48 hours before I return. No water leaks observed during service.; ordrng 1 WP12729128 (Heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Cedar Park, TX 78613
Wesley
Job Details: 06/26/2021
"Arrived onsite for freezing veggies, found air pattern from over loading causing produce to freeze. Advised customer on ways to avoid freezing produce. Unit is otherwise operating as designed. All checks good."
We serviced a
GE DISHWASHER
Model GDF510PMJ0SA
Near Round Rock, TX 78664
Jimmy J.
Job Details: 06/26/2021
"Arrived on site for WASHES FINE BUT WHEN IT DRIES, STARTS SMOKING- SMELLS LIKE ITS BURNING. HAD TO TURN IT OFF... Found heating element heavily caked with calcium build up which is what the customer was smelling once the dishwasher called for the heating element to turn on. Removed heating element and installed new heating element. Used new nuts to secure heating element. Ran through cycle and dishwasher is running as designed. No leaks detected.
We serviced a
JENN-AIR DISHWASHER
Model JDB4000AWS
Near Austin, TX 78732
David
Job Details: 06/25/2021
"Arrived on site to diagnose dishwasher that is not latching to start cycles. Examined unit and found the door handle was broken and disconnected. Removed door panel and found the handle broken off the latch hinge. Replaced latch. Tested unit and verified it is properly latching and cycles are starting. Unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25DQXXN00
Near Austin, TX 78731
David
Job Details: 06/25/2021
"Arrived on site to diagnose ice maker not producing any ice. Examined unit and found a bag of food sitting on top of the bail arm. Removed item from bail arm and jumped unit to try a harvest cycle. Found no response from icemaker. Replaced icemaker and retested unit. Verified proper cycle and fill. Unit working as designed.
We serviced a
MAYTAG WASHER
Model MVWB725BW
Near Georgetown, TX 78626
Lou
Job Details: 06/25/2021
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Georgetown, TX 78626
Tommy
Job Details: 06/25/2021
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Austin, TX 78731
Kevin
Job Details: 06/25/2021
"Arrived on site and inspected washer and found waterlines are swapped, spin is being limited by water temperature. After collecting them ran a diagnostic cycle and washer is operating properly, job complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78723
Wesley
Job Details: 06/25/2021
Arrived onsite and found ground heating element. Ordering element to replace. Used thermal fuse to repair and diagnose. Office to reschedule ; ordrng 1 279838 (Dryer element)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Lockhart, TX 78644
Leonardo
Job Details: 06/25/2021
Arrived on site to replace inner door. Opened new box and found part damaged. Ordering new inner door office to reschedule. ; ordrng 2 W11513971 (Inner door)s
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Austin, TX 78741
Kevin
Job Details: 06/25/2021
"Arrived on site and inspected dryer and found control panel is unresponsive, confirmed incoming power is correct. Will bring back control board, control panel and all possible parts; ordrng 1 W11351728 (Control) and 1 W11223753 (Nameplate) and 1 W11351728 (Chrome control panel) and 1 280148 (Cut off) and 1 W11388022 (Control board)"
We serviced a
KENMORE DISHWASHER
Model 66513013K113
Near Killeen, TX 76543
David S
Job Details: 06/25/2021
Arrived on site for dishwasher not working. We inspected the unit and work area. We found the heating element broken. We found the controls not responsive to commands. We found voltage to the control but no power out.We are ordering the control and authorization to complete the repair. Office to reschedule.; ordrng 1 W10440232 (Control) and 1 AUTHO/
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78741
Matthew
Job Details: 06/25/2021
Arrived onsite to replace all damaged parts. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/25/2021
Arrived on site to install previously diagnosed parts. Removed hinge and installed new hinge. Removed mullion and installed new mullion. Vertical mullion engages into center bracket as designed. Raised the right side door to get both doors even. Found handles were uneven once doors were level. Adjusted left side handle so both handles are even. Customer inspected and stated they looked perfect. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Austin, TX 78729
David
Job Details: 06/25/2021
Arrived on site to install dispenser due to previous part being damaged in box. Replaced with new dispenser and verified unit is working as designed. Call complete.
We serviced a
KITCHENAID COMPACTOR
Model KUCS03FTPA
Near Georgetown, TX 78628
Jonathan
Job Details: 06/25/2021
Arrived on site for trash compactor small gear stripped. Found unit already pulled out. Inspected unit and work area. Verified failed. Removed motor pinWill need to replace gear kit to repair. Installed new kit and assembled unit. Tested operation and all tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, TX 78724
Wesley
Job Details: 06/25/2021
Arrived onsite and replaced evap cover and foam. Completely removed all ice which appeared to have encroached on the fan and jammed the fan. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Marcos, TX 78666
Jacob
Job Details: 06/25/2021
Arrived onsite for unit not working. Put unit in diagnostics and got a bunch of error codes. Looked under the unit. And found that belt had slipped off. The cam and the motor somehow. Re attached belt. Tested unit. Unit tested good. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78754
Wesley
Job Details: 06/25/2021
Arrived onsite for unit with gapping in the humidity drawers. Drawer gapping as designed between shelf and drawer lip. Advised customer on design and tolerances. All checks good. Unit is operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near New Braunfels, TX 78130
Jacob
Job Details: 06/25/2021
"Arrived onsite for unit having damage to the left side of the unit, and bottom drawer is out of alignment and the flames may be too hi. Looked at the bottom drawer. Saw that it was not sitting correctly. Re aligned the bottom drawer. No issues with the drawer. Checked the flames on low and was able to bring down the flame a bit, let customer know that if I bring it down too much the flame may blow out. Called tech line to confirm parts replacement. Said go ahead and order the left side panel to replace. spoke to drew and got sr#773109326. Rescheduled with customer. ; ordrng 1 WPW10162245 (panel-side)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Copperas Cove, TX 76522
Al
Job Details: 06/25/2021
Arrived on site and inspected dryer heating issues. Confirmed the complaint and r&r the cutoff. Reassembled and unit tested as designed. Customer did advise the complex has been having power surge issues.JOB COMPLETE
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2866PF0
Near Salado, TX 76571
Lou
Job Details: 06/25/2021
"Arrived on site to inspect refrigerator freezer door not staying closed. Upon further inspection, I found the customer had a box in front of the FC door to keep it closed. I removed the box and the left side of the door opened approximately 1/2 inch. I removed the food contents and removed the door and found the rails were gunked up with old lubricant. Also found some of the bearings were missing. I removed and replaced both side rails/slides and reassembled the FC section and tested the door opening/closing and it is operating as designed. I advised the customer of my findings. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/25/2021
Arrived on site for Surface Burner(s) Sparking or Clicking - Gas and Dual Fuel Range. Found all cooktop burners igniting as designed. Customer informed me that it was the bake igniter that was continuously clicking and not igniting. Ran preheat bake at 350 and igniter was not clicking consistently. Removed drawer and found igniter harness not connected fully to the igniter. Connected the harness wire to fully seat on the igniter. Tested bake and ignited on first click. Tested broil and it too ignited as designed. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78633
Lou
Job Details: 06/25/2021
"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I found the element with some large rusted spots on it. I placed the unit in diagnostics showing no error codes and continued with testing. Unit is operating as designed. Customer advised that they have a water softener system. Also found that the friction pads were worn off the hinges. Due to the rust on the element, I am ordering the element, friction pads and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 W10518394 (Element) and 4 WP8268961 (Friction sleeve)s and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW00
Near Killeen, TX 76549
Al
Job Details: 06/25/2021
"Arrived back on site to install previously ordered parts. Removed and replaced the valve switch and latch. Reassembled and unit tested as designed and didnt shut off after 3 minutes. Customer satisfied, JOB COMPLETE."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EB2
Near Killeen, TX 76543
David S
Job Details: 06/25/2021
Arrived on site for oven vent fallen off. We inspected the unit and work. We found the handle trim pieces broken and no longer accepting the mounting screws. We found the left and right trim pieces broken and no longer holding the glass piece in place. I call safety amid they stated they are covering the parts as well. We need to order the left and right trim pieces and the mounting screws for the trim. ; ordrng 2 WPW10200660 (Screw)s and 1 W10761018 (Trim) and 1 W10761014 (Trim)
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID308HPS00
Near Salado, TX 76571
Lou
Job Details: 06/25/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not draining properly, the customer requested that an external drain pump be installed. I installed the drain pump and tested and unit is operating & draining as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Belton, TX 76513
David S
Job Details: 06/25/2021
Onsite for cooktop front right and center burners not working correctly. Both dual burners would only ignite the center flame. C/S installer had switched out orifices. Found orifices on both burners had been flipped causing only center flame to ignite and causing flame to be very large. Took out and installed orifices to correct location and adjusted flame sizes. Unit functioning as designed. Call complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ00
Near Copperas Cove, TX 76522
Al
Job Details: 06/25/2021
"Arrived on site and inspected ice machine not producing ice. Confirmed the complaint and ran a new cycle and the unit filled, made ice, dropped the ice on the grid cutter, but due to the warped unit the ice that made melts because of the noticeable gaps and dents on and around the unit as if it were dropped. I also did a video call so ADRIAN could document the units damages.
We serviced a
GE RANGE
Model JB740SP3SS
Near Waco, TX 76712
Tyler
Job Details: 06/25/2021
(CH) Arrived on site for center of front right burner not coming on. Upon arrival confirmed complaint and inspected element and found proper voltage from infinite switch. Found element and wiring both burnt. Was able to replace element and repair wiring. Reassembled and tested unit to find it operating as intended. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW
Near Kempner, TX 76539
Al
Job Details: 06/25/2021
Arrived on site and inspected washer with water pooling underneath the unit. Confirmed the complaint and found water stains directly underneath the load and go dispenser at the bottom of unit. Found customer loaded the load and go system 3 years ago but has never used the option. The pooling water had the stored detergent in it. I also raised the front leveling feet to prevent and further leaks. JOB COMPLETE
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Temple, TX 76502
David S
Job Details: 06/25/2021
"(Tw) On-site for IM producing thin ice while set to max thickness. Ice dropped within 5 min of arrival. Thickness of ice was thin on evaporator. Let unit run normal cycle. Unit would flush, reservoir fill level looked good, recirculation pump cycled, even ice build up on evap, heating grid powered on. Found ice maker short cycling during recirculation under normal operation. Replaced control and recirculation harness with thermistor. Ran diag cycle, unit functioning as designed. Call complete. ; ordrng 1 W11034363 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB1
Near Elm Mott, TX 76640
Tyler
Job Details: 06/25/2021
Arrived on site for dishwash not allowing motor to function. Upon arrival found motor fault code. Unit would fill and drain as designed though. We replaced sump/motor assembly and reassembled and tested unit. Found no leaks during repairs and unit fully agitating after fill cycle as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2569VEB0
Near Elm Mott, TX 76640
Tyler
Job Details: 06/25/2021
(CH) Arrived on site for food freezing in RC. Upon arrival checked temps in rc and found them at 27 when unit was set to 38 degrees.upon further testing I was able to find the damper stuck in the open position. Damper motor wasnt shutting during diagnostics or normal operation. Checked and found voltage to damper functioning. Also found dampener seal still intact and functioning. Replaced damper and reassembled unit. After reassembly tested the unit and found it is working as designed. Informed customer to give unit at least 24 hrs to re-stabilize temps. Call complete
We serviced a
WHIRLPOOL DRYER
Model WGD7000DW3
Near Waco, TX 76711
Tyler
Job Details: 06/25/2021
"(CH) Arrived on site for dryer not spinning. Upon arrival tested unit and confirmed the issue. Upon further inspection found shaft of the motor where belt connects was broken off. Replaced the motor, blower, and repair kit. Reassembled and tested unit to find it functioning as intended. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Waco, TX 76710
Tyler
Job Details: 06/25/2021
"Arrived on site for washer leaking. Upon arrival found unit had no error codes. Upon further inspection I found u it had no leaks around, in, or surrounding the under carriage of unit. After running a tests cycle found a small leak coming from underneath door seal between door and boot seal. Was able to replace the door seal and reassembled and tested unit. Found unit no longer had any leaks and functioning as designed call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Temple, TX 76502
David S
Job Details: 06/25/2021
"(Tw) On-site for fridge not cooling properly. Found temp at 50 degrees and found ice build up on evap cover. Removed evap cover and found evap completely covered in ice. Heating element 35ohms, checked and found continuity of thermal fuses across harness. Replaced thermistor. Ordering control. Office to reschedule due to part availability. ; ordrng 1 W11496881 (Control)"
We serviced a
MAYTAG DRYER
Model MGD8630HW2
Near Austin, TX 78703
Kevin
Job Details: 06/25/2021
"Arrived on site and inspected Dryer and Found it is rattling, disassembled dryer and found rattling is coming from motor, or motor mount. Added sound material in between and this did not correct issue. Spoke with techline and they recommended replacing Motor and Mount. 7731094322. Also gave Customer Wi-Fi support number 1-866-333-4591; ordrng 1 W11481730 (Motor bracket) and 1 W11086656 (Motor) and 1 WPW10211911 (Housing) and 1 WP697772 (Wheel) and 10 W11113654 (Sound pads)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Austin, TX 78753
Wesley
Job Details: 06/25/2021
"Arrived onsite and replaced the mag, cap and diode together. Unit is now operating as designed. All checks good."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2407LB0B
Near Copperas Cove, TX 76522
David S
Job Details: 06/25/2021
(Tw) On-site to install previously diagnosed parts. Replaced trap and new hinge springs. Unit functioning as designed. No leaks while onsite. Call complete
We serviced a
AMANA REFRIGERATOR
Model ASI2575FRW00
Near Luling, TX 78648
Noah D
Job Details: 06/25/2021
"Arrived onsite to inspect unit for not cooling, upon inspection found the compressor ran for a while on 8amps then dropped to .6 amps. Them kicked out and on, tested start relay and found no issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78633
Jonathan
Job Details: 06/25/2021
Arrived on site for refrigerator not dispensing ice or water. Inspected unit and work area. Tested dispenser operation and found auger motor and note valve not activating. Tested paddle switches and found good. Measured voltage to main control with dispenser activated and found failed control; ordrng 1 W11043763 (CONTROL) and 1 W11542754 (UI)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78754
Leonardo
Job Details: 06/25/2021
Arrived on site to test unit for unit not coming on. Found unit giving error codes of no heat or sump and motor not working. Reset board test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C5EXY00
Near Austin, TX 78737
Brandon
Job Details: 06/25/2021
"Arrived on site for customer complaint of filter not working, I installed filter, unit tested good.
We serviced a
GE DISHWASHER
Model GDT535PSJ5SS
Near Round Rock, TX 78681
Kayman
Job Details: 06/25/2021
"Arrived onsite for dishwasher no power. Upon inspection I found 120VAC at the junction box to the main control. I accessed the control and found the LED solid wether I close or open the door it remains solid. I replaced the main control and latch but the unit still remained in the same state. I found the face of the UI falling off so I removed it to try and re secure it will not secure to the UI/outer door. I am ordering the UI face, UI and latch harness for return visit.; ordrng 1 WD21X24900 (Control) and 1 WD34X22265 (UI cover) and 1 WD21X21690 (Harness) and 1 WD21X21691 (Harness DC)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78728
Justin
Job Details: 06/25/2021
"Arrived on site for a refrigerator with freezer getting ice build up. Upon arrival the customer stated he was getting some ice build up or icicles around the door and sometimes a little water puddle under the FC door. I found the customer had previously stored something in the FC that was a little to big, and had bags of frozen food in the pizza box area on the FC door. I advised the customer that these could of caused air leaks and typically that is what creates the frost or icicles by the door. Upon further inspection I found no gaps in the gasket. I checked temps and found the FC 6?F after being opened for a little bit. I also found the fan working as designed and no ice build up at the back of the FC. I found the unit working as designed. No leaks observed at the time of service
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78628
Cliff
Job Details: 06/25/2021
Arrived on site to diagnose a dishwasher that is not filling with water. Found water valve not wired. Rewired unit properly and all is working properly at this time. No leaks were found at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78754
Leonardo
Job Details: 06/25/2021
Arrived on site to test unit for no water in unit and control board not responding. Test unit and found unit trying to get water in then it stops. Ordering new valve fill and control board office to reschedule. ; ordrng 1 W11407411 (Inlet water) and 1 W11410066 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Leander, TX 78641
Cliff
Job Details: 06/25/2021
Arrived on site to diagnose a refrigerator that is making unusual noise. Found damper unusually loud and replaced damper. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/25/2021
"Arrived on site to install previously diagnosed parts. Removed gear case, splutch, and belt. Installed new gear case, splutch kit, and belt. Cleaned motor and dust cover of soiled grease. Ran calibration for new components. Placed in auto diagnostics and washer is running as designed. No leaks detected. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/25/2021
Arrived on site for NOISE IS COMING MOST OF THE TIME AT NIGHT GRINDING SOUND - FREEZING FOOD IN FRDIGE - NO ICE BUILD UP. Took temps and fridge was cooling as designed. No frost build up over evaporator cover. Placed in diagnostics and all checked good. Fans running strong and compressor kicked on as designed. Placed in a short defrost and I could hear the evaporator coils breaking up frost and water sizzle. Removed kick plate and found heavy build up of dust over condenser coils. Used vacuum to remove the dust. This should help the fridge run more efficiently. Didnt see any items in fridge frozen. Nice frost pattern over evaporator coils. Ask customer to get a video of the grinding noise if they happen to hear it again in the future. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/25/2021
Arrived on site to install previously diagnosed part. Upon arrival customer stated the ice maker started producing ice last night. Went ahead and removed ice maker and installed new ice maker to be 100%. Customer showed me the right side RC door gasket was torn. Stated she was supposed to get a new one today with the ice maker. I only arrived with the ice maker. Ordering new right side RC door gasket W11456679 to return and complete the repair. ; ordrng 1 W11456679 (Door gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78744
Leonardo
Job Details: 06/25/2021
Arrived on site to test unit for unit not draining. Test unit and found disposal still had knock out in. Removed knock out test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78747
Kevin
Job Details: 06/25/2021
"Arrived on site and inspected refrigerator and found fresh food section is 51?, freezer is 14? inspected freezer evaporator and found remnants of evaporator being frozen over. Ran test three and evaporator motor is getting voltage but not moving tapped evaporator motor fan blade and it began spinning.Exiting diagnostic and tried test 3 two more times and it worked each time. Recommended that homeowner completely defrost refrigerator to remove all ice buildup, collected service fee, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Austin, TX 78753
Leonardo
Job Details: 06/25/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Liberty Hill, TX 78642
Cliff
Job Details: 06/25/2021
Arrived on site to diagnose a refrigerator that is leaking. Found rc evap drain frozen over and icebox adapter dripping down back wall. Adapter will need to be replaced and drain inspected for possible clog to complete repair.. ; ordrng 1 W11126056 (Adapter) and 1 CLOnly (CL Only)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Austin, TX 78733
Brandon
Job Details: 06/25/2021
"Arrived on site for customer complaint of unit not making ice, found faulty ice maker, the arm bar was stuck in the up position so the control was reading ice bucket full when empty. I replaced ice maker, unit tested good."
We serviced a
WHIRLPOOL OVEN
Model RBD305PDQ14
Near Lampasas, TX 76550
Al
Job Details: 06/25/2021
Arrived on site and inspected double wall oven with ribbon not connected and latch not engaged errors. Customer advised he recently had a local company come out and send the board off to be rebuilt. When the unit came back the ribbon connections was damaged not allowing it to communicate with the main control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Lampasas, TX 76550
Al
Job Details: 06/25/2021
"Arrived on site and inspected ice maker water filling issues. Confirmed the complaint and found he heater mounted on top of the ice maker was defective. Removed and replaced it and confirmed the valve was working. Reassembled and unit tested as designed and filled the ice maker without any issues. Customer satisfied, JOB COMPLETE"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS0
Near Austin, TX 78758
Justin
Job Details: 06/25/2021
Arrived on site for a range leaking gas. Upon arrival the customer stated he had a plumber checking on a major gas leak on his dryer. During this he checked his range and he found a minor leak in the range. I used my leak finder and could not detect any leak and could not smell any gas coming from the unit. I found the unit working as designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kingsbury, TX 78638
Noah D
Job Details: 06/25/2021
"Arrived on site to inspect unit for not allowing water through unit, upon inspection found the unit did allow some water through but not enough, replaced valve and found the unit still did not receive enough water, I tested pressures at the wall and saw the hot at about 120 and cold at 50-60. Customer will correct as well. Complete"