We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Leander, TX 78641
David S
Job Details: 04/09/2021
Arrived on site for fridge not making ice. Original diagnoses was done in august if 2020. I retested the unit and found it in the same condition.. I installed the new ice maker and ice maker harness. I tested the unit and it is now working as designed. Job complete. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB850YG1
Near Georgetown, TX 78633
Jonathan
Job Details: 04/09/2021
"Arrived on site for washer not starting cycle. Customer stated that once you power unit off will not power on unless you unplug and plug back in. Inspected unit and work area. Performed diagnostics mode and found error code F35 water level error. Ran automatic test mode and found suds buildup. Monitored test cycle and completed. Cleared analog pressure hose and tested in normal operation. Found unit starting cycle. Cancel cycle and ran cleaning cycle Monitored cleaning cycle while serving refrigerator. It completed cycle and ran again, due to suds buildup. All tested good, no water leaks detected.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78703
Jacob
Job Details: 04/09/2021
"Arrived onsite for unit having issues with continuing wash cycles. Customer said they always have used bulky items settings for every load. Tested unit in diagnostics and got no error codes. Checked all components under the unit, all checked good. Put unit in diagnostics and checked the speed sensor spinning the tub by hand, and sensor was working with no issues. Need to return with control and water valve. Office to reschedule ; O-emld tckt"
We serviced a
KITCHENAID MICROWAVE
Model KBMS1454SSS3
Near Salado, TX 76571
Tyler
Job Details: 04/09/2021
Arrived on site for microwave not properly working. Upon arrival customer stated unit would sometimes shut off randomly and that it would restart after a few seconds of run time. Upon disassembling unit I found capacitor and diode to be working. Also found 2 out of 3 door switchs working well but the door monitor switch was not always making proper connection within its assembly. After customer approval I wa able to reassemble and test unit.confirmed unit could run a 1 minute water test and all high voltage parts function as intended. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78728
David
Job Details: 04/09/2021
"Arrived on site to follow up on dishwasher leaking. On arrival customer had told me that when the unit is off they still get water under the unit. I ran the unit and didnt see any active leaks. But did see water on the ground under the unit. When I inspected the inlet line I found the hose and fitting going to the valve was corroded and gunked up leading to a leak. Picture in SD. Shut off the water line under the sink and left kick plate off for customer to monitor. Customer will follow up if leak is there even with line off, but builder or customer needs to replace that supply line to resolve. Call complete."
We serviced a
KITCHENAID OVEN
Model KEBU208SSS03
Near Georgetown, TX 78633
Lou
Job Details: 04/09/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit controls not providing voltage to the elements and thermistor, I removed and replaced both main control and tested. Unit continues to fail. I contacted techline and spoke to Sterling and advised of previous repairs and diagnosis and present issues. Sterling had me test several points on the main controls and all testes were good. We found that actual UI and communication harness are needed;Previously the touchpad was ordered thinking the UI came with it and it didnt. . Unit left with no power for safety. Job completed."
We serviced a
WHIRLPOOL COOKTOP
Model JIC4536XS
Near West Lake Hills, TX 78746
Kevin
Job Details: 04/09/2021
"Arrived on site and inspected cooktop and found F47 showing on user interface. Cooktop has a wall oven below it, had to pull wall oven out four inches in order to lift cooktop up. Disassembled cooktop and found a fuse blown on the right hand module. Confirmed with MS that parts are still under warranty. After replacing module confirmed cooktop is operating properly, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Austin, TX 78728
David
Job Details: 04/09/2021
"Arrived on site to diagnose range with burner not heating well. On arrival customer had explained that the right rear element doesnt seem to stay hot for long. Checked burner and found the center cap slightly bent. Replaced element. Further advised customer that the newer ranges do cycle often to keep energy usage down, and this may result in longer boil and cooking times by design. Checked new element and all is working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Cedar Park, TX 78613
Justin
Job Details: 04/09/2021
Arrived on site to install previously diagnosed parts. I gained access to the pantry UI and found it already unplugged. I cycled the power off at the breaker and installed the new one. The UI was now working as designed.
We serviced a
GE REFRIGERATOR
Model ZISs420DRHSS
Near Austin, TX 78730
Luis
Job Details: 04/09/2021
"Arrived on site for blocked return vent. Customer defrosted unit,at time of visit fresh food cooling correctly. Disassembled freezer compartment found drain tube not full seated to drip pan,secured tube fully to pan,ran water through drain pan,found water draining correctly to compressor compartment. Reassembled unit,found condenser fan blade rubbing on motor,adjusted fan blade noise no longer present"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Leander, TX 78641
David S
Job Details: 04/09/2021
Arrived onsite for ice dispenser not working. I inspected the unit and work area. I found the ice maker not cycling ice properly. The ice tray is not twisting out the ice cause a sheet of ice to form. I tested the ice maker and found it skipping teeth in the motor and not twisting out. I quoted customer for ice maker and labor. The office will reschedule when we have the part.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Kyle, TX 78640
Robert
Job Details: 04/09/2021
Arrived on job for complaints of no ice. Found the water line damaged and ice blockage in the supply tube. Removed ice and checked flow.
We serviced a
ELECTROLUX RANGE
Model E30GF74HPS3
Near Austin, TX 78704
Wesley
Job Details: 04/08/2021
"Arrived onsite and found unit front right burner will need to have the burner head and cap replaced as well as the pilot oriface to allow consistent ignition. Ordering parts to repair. Autho required, office to reschedule. ; ordrng 1 316525401 (Burner head) and 1 316525103 (Oriface holder) and 1 316511502 (Burner cap)"
We serviced a
WHIRLPOOL RANGE
Model WFG530S0ES0
Near Georgetown, TX 78633
Jonathan
Job Details: 04/08/2021
"Arrived on site for oven not heating. Inspected unit and work area. Performed diagnostics mode and found no fault codes. Tested broil and bake, found DSI not reading igniter. Tested incoming voltage to DSI control and found within range. Will need to replace DSI control to repair. Removed failed control and installed new. Tested cooktop and oven operation. All tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Leander, TX 78641
Justin
Job Details: 04/08/2021
Arrived on site to install previously diagnosed parts. Installed the new door and shaped the gasket with my heat gun. I advised the customer to keep the door closed for several hours to allow the gasket to form shape. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near New Braunfels, TX 78130
Noah D
Job Details: 04/08/2021
"Arrived onsite to inspect microwave for making a loud noise during operation, upon inspection of customer video found the unit was mounted tightly causing extra vibration, customer wanted to change cover and if vibration continues he will have carpenter out. Office to reschedule ; ordrng 1 W10462001 (COVER)"
We serviced a
KITCHENAID COOKTOP
Model KCED606GBL01
Near Burnet, TX 78611
Cliff
Job Details: 04/08/2021
Arrived on site to replace glass top for cooktop. Replaced top and bezels and tested unit. Found all is functioning properly at this time.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Wimberley, TX 78676
Robert
Job Details: 04/08/2021
Arrived on job for complaints of not working properly. Ran diagnostics and found code f0e7 load detected in clean cycle. Found connection at valve not secured properly at valve correct wire issue and ran test cycle. No leaks detected at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM2
Near Spicewood, TX 78669
Brandon
Job Details: 04/08/2021
"Arrived on site for customer complaint of unit not completing cycles and not drying, ran diagnostic test cycle, found broken glass in pump and rinse aid not being used, I cleaned drain pump and found heating circuit good instructed customer to use rinse aid. Found all four wheels on lower rack missing and broken, ordering wheels. ; ordrng 4 W10195416V (Wheels)s and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Whitney, TX 76692
Jonathan
Job Details: 04/08/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced ice store and tested unit. Unit began working as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near Austin, TX 78746
Luis
Job Details: 04/08/2021
"Arrived on site for no ice. Ran diagnostics diagnosed a defective reservoir pump,replaced pump ran diagnostics all test passed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
Justin
Job Details: 04/08/2021
Arrived on site for door falling down and not staying shut. I found the pads missing from the hinges allowing door to fall. I installed the new pads and door is now operating as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Gatesville, TX 76528
Jonathan
Job Details: 04/08/2021
"Arrived on site for an oven that is flashing an F1 E1 (internal oven appliance manager error) error code. Inspected unit and work area. Placed unit in service diagnostics and confirmed the customers error code. Advise the customer that we would need to replace both Appliance managers due to the double wall oven. I did inform her that there could also be a problem with the Control panel but did advise her that we would just start with the controls.Office will need to contact the customer about a return visit due to an out of stock and PSP item.; ordrng 1 W11261169 (cntrl-elec W/O POWER SUPPLY) and 1 W11297709 (console STAINLESS)"
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Killeen, TX 76542
Al
Job Details: 04/08/2021
Arrived back on site to install previously ordered harness.Removed and replaced it and unit tested as designed.Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2CHQXVB02
Near Copperas Cove, TX 76522
Al
Job Details: 04/08/2021
"Arrived on site and inspected defective ice maker and ice container.Confirmed the complaint and found the ice container was overfilled with a massive block of ice. Found the ice maker was dripping, thus causing the blocks of ice.Removed and replaced both.Was sent 2 of each and will be returning one of each for parts department.
We serviced a
MAGIC CHEF MICROWAVE
Model MCO160UQ
Near Killeen, TX 76543
Al
Job Details: 04/08/2021
Arrived on site and inspected failed microwave.Confirmed the complaint and inspected the unit and found the filter was defective.R&R and unit passed the water cup test.Customer satisfied.Job complete
We serviced a
WHIRLPOOL RANGE
Model RF375PXEQ0
Near Killeen, TX 76541
Al
Job Details: 04/08/2021
Arrived on again to inspect the back right element issues.Removed and replaced both infinite switch and element.Reassembled and unit tested as designed as the customer looked onUnit NOW working properly to customers satisfaction.Job complete
We serviced a
GE DISHWASHER
Model GSD3300K00BB
Near Jarrell, TX 76537
Jonathan
Job Details: 04/08/2021
"Arrived on site for dishwasher not tripping breaker after cycle is completed. Inspected unit and work area. Performed diagnostics and tested operation. Measured amp draw to element and found within range. Continued to test cycle in attempt to trip circuit breaker. Found unit connected to GFCI breaker. Recommend to have connected to 20 amp straight breaker. All tested good, no water leaks detected.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS26H5ASB8
Near Killeen, TX 76543
Tyler
Job Details: 04/08/2021
Arrived on site for icemaker not making ice inside of refrigerator. Upon arrival I found that the icemaker was running a full harvest but I cannot confirm any drilling noise during diagnosis. When testing the water in the valve to see if he was receiving the proper 120 V to all the solenoids I found that the dispenser and icemaker portion of the valve are working but the water intake from the wall into the first solenoid was only receiving 70 out of 120 V.. I was able to trace the voltage issue back into the diodes within the harness the harness and diodes are starting to get weak inside the cavity the fridge leading to the water valve. I also found once I was able to get a small amount of water pressure up to the filter housing assembly that the filter housing is not sealing with the filter and causing it to pop out anytime it is activatedCall complete
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Belton, TX 76513
Jonathan
Job Details: 04/08/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced washplate in dispenser and tested unit in a manual agitation and spin. Unit is working as designed. Call complete.
We serviced a
FRIGIDAIRE FREEZER
Model FFFC25M4TW
Near Granger, TX 76530
Jimmy J.
Job Details: 04/08/2021
"Arrived on site for HAS POWER, LIGHTS WORK, NOT FREEZING-TOOK THE MEAT OUT AND IT WON'T FREEZE. Starter kicked on compress as designed. Found compressor has failed or unit has a leak. Quoted customer for compressor (5304519890), Drier (5304512846), and process stub (TJ90SF8404)
We serviced a
WHIRLPOOL DRYER
Model CED9050AW0
Near Temple, TX 76504
Tyler
Job Details: 04/08/2021
"Arrived on site for dryer not operating correctly. Upon arrival I was able to disassemble the bottom panel the dryer and verified that the thermal fuses as well as heating element and cut off limiters were all working as designed and there is no issues with the heating hardware in the unit I also found the motor operational but upon further inspection I found the arm of the motor that the blower wheel attaches to is actually coming loose from the motor even though the blower wheel is attached to the arm which will require a rebuild of the motor and blower wheel assembly.W11234001 motor, WPW10349492 blower wheel; ordrng 1 W11234001 (Motor) and 1 WPW10349492 (Blower wheel) and 1 Cnote (Please see attention note from tg)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Georgetown, TX 78626
Kayman
Job Details: 04/08/2021
Arrived onsite to install previously diagnosed parts. I installed the bin with face. Job complete.
We serviced a
KITCHENAID FREEZER
Model KRFF507ESS00
Near Rogers, TX 76569
Tyler
Job Details: 04/08/2021
Arrived on site for refrigerator not cooling. Upon arrival found freezer temp at 1 degree and rising and ffc at 41 and rising. Inspected compressor and condenser fan and found both of them running. Amp draw to compressor was .43. Both Evaporator fans were running. Inspected both coils and found little frost on on both coils. Ice bin bucket was at 23 degrees and empty. Informed SW & CS about findings. Was able to narrow down That the unit has a sealed system issue. Office will need to reschedule once availability of parts is known. ; ordrng 1 8201675 (Compressor) and 1 WPW10608485 (Evap freezer) and 1 W11429989 (3 way valve) and 1 W11492867 (Evap ffc) and 1 WPW1014375 (Uv dryer) and 1 W10913906 (Access coupler)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Temple, TX 76502
Tyler
Job Details: 04/08/2021
on site for washing machine that was leaving water in the fabric softener portion of the one time use dispenser at the top left of the machine. Upon arrival I was able to confirm that the water was being left in the fabric softener portion of the dispenser at this point I then called whirlpool techline and also verified that there was a service pointer regarding the dispenser itself but per tech line The service pointer found does not apply to the situation necessarily after describing the symptoms and what parts already replaced, Andy sr#7730469035 From whirlpool techline advise at this time the unit is functioning as designed and that the water scene in the dispenser is normal after using the machine and recommended not replacing any parts. I then spoke with CS regarding my findings and what whirlpool recommended and I determined that it was best to go ahead and replace the dispenser anyways because the amount of water being left in the fabric softener was less than a centimeter away from siphoning out had it filled just a little bit more. And reassembled and tested the unit in a fill agitation and drain cycle verified that there was no water being left in the dispenser at that point I was able to confirm and show the customer that the dispenser was empty after the test customers please repairs call complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Belton, TX 76513
Jonathan
Job Details: 04/08/2021
"Arrived on site for a washing machine that didn?t finish the cycle and now won?t turn on. Inspected unit and work area. Attempted to plug-in washing machine and found the breaker tripping immediately as it was plugged in. Attempted several other plugs and had the same result.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Dripping Springs, TX 78620
Richard
Job Details: 04/08/2021
Arrived onsite for the washer lid lock not working. During testing found that the lid strike was broken causing the issue. Replaced lid strike and lid lock tested good. Complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Austin, TX 78704
Chase
Job Details: 04/08/2021
"Arrived on site. Unstacked dryer, replaced washer dispenser. Tested washer through quick wash with unit exposed. No leaks present after repairs. Reinstalled dryer, connected everything and tested both units. All checks good.
We serviced a
KITCHENAID WINE COOLER
Model KUWL204ESB0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/08/2021
Arrived on site to replace door skin for wine cooler. Replaced parts and tested unit. All is working properly at this time.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near New Braunfels, TX 78132
Noah D
Job Details: 04/08/2021
"Arrived on site to inspect fridge for not allowing water through dispenser, upon inspection found the filter was clogged, pulled filter and all water functions returned. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Temple, TX 76502
Tyler
Job Details: 04/08/2021
Arrived on site to install previously diagnosed UI panel due to Wi-Fi connectivity issues. Upon arrival I was able to install the new UI system I then was able to help the customer verify that the unit would probably connect to the Wi-Fi unit is now fully functioning as designed and the Wi-Fi connection was successful. Call complete
We serviced a
GE DISHWASHER
Model ZBD6900D00II
Near Georgetown, TX 78628
Lou
Job Details: 04/08/2021
"Arrived on site to inspect dishwasher not working. Upon further inspection, I found the UI non-responsive. Checked voltage at the outlet and junction box and got 124V at both. Removed the outer door panel and tested the fuse and found it open. Customer provided several parts that were sent directly to them from GE and the fuse was one of them. I also found that the vent was badly rusted, the inner door panel was rusting as well. I removed and replaced the fuse, main control, vent, and a UI solenoid and tested the unit. Unit began to operate as designed. Customer turned the unit on to test and found water would enter the unit and the heating element would come on but the motor failed to come on. I inspected the motor and found where previous repairs had been done to the harness connection at the motor and was not good. The motor and the harness will need to be replaced. I am,ordering the motor and a CNOTE-PARTS RESEARCH MAIN HARNESS and office to schedule return service, No water leaks observed during service.; ordrng 1 WD26X10053 (Motor assembly) and 1 CNOTE (PARTS RESEARCH-MAIN HARNESS)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2665XEM7
Near Austin, TX 78704
Wesley
Job Details: 04/08/2021
Arrived onsite and found backed up evap drain tube. Adjusted drain nozzle and cleared all ice. Unit is now operating as designed. Advised customer on repair
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Hewitt, TX 76643
Jonathan
Job Details: 04/08/2021
Arrived on site for an oven that is too cold. Inspected unit and work area. Found aluminum foil lining the bottom oven liner. Attempted to remove aluminum foil and found it sticking to the bottom oven liner and damage caused by the aluminum foil. I did calibrate the unit a little bit for the customer.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78665
David S
Job Details: 04/08/2021
"Arrived on site for fridge not cooling. I inspected the unit and work area. I fund if dye at the fresh food evaporator. I gained access to the evaporator and found the housing and cover broken due to the refrigerant leak. I evacuated the system. I replaced the housing, evaporator, and cover. I pulled a vacuum on the system and found no leaks. I charged the system with 7 oz of refrigerant. I monitored the pressures and found them building properly. The fridge is cooling. Job complete."
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB520RHS0
Near Austin, TX 78705
Wesley
Job Details: 04/08/2021
Arrived onsite for not draining and found obstruction in the dishwasher drain hose. Cleared obstruction. All checks good. Advised customer on repair.
We serviced a
GE REFRIGERATOR
Model GSH22JFXMWW
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/08/2021
"Arrived on site to replace ice maker and auger motor. Verified parts were needed. Replaced parts and found fill tube was frozen. Also noticed the gasket that holds waterline tight agains rear cabinet into fill tube was missing gasket causing air leak. Upon further inspection also found fill tube was pushed too far into unit preventing water line from sitting properly into fill tube causing water to leak into FC. Set fill tube and water line correct. Installed perma gum around water line to prevent air leak and fill tube from freezing. Installed ice maker and auger motor. Tested unit, unit works good. No signs of valve leaking. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Pflugerville, TX 78660
Scott
Job Details: 04/08/2021
"Arrived on site for no water . Found unit is getting water , wash motor has failed . Ordering sump and motor , control ( to have on hand if needed ) ..; ordrng 1 W11085683 (SUMP AND MOTOR ) and 1 W11306302 (CONTROL)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Copperas Cove, TX 76522
Al
Job Details: 04/08/2021
Arrived on site and inspected unit with the following error codes F0E4- Spin limited by water temperature F8E1- Long-fillConfirmed both and removed and replaced the valve.Reassembled and unit tested as designed.Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/08/2021
"Arrived on site for UNIT STARTS, YOU CAN HEAR IT BUT NO WATER COMES OUT, THEN IT JUST STOPS--MOTOR IS NOT WORKING. Placed in diagnostics and F4E3 came up. Cleared error code. No other errors displayed. This is the third time weve received a failed motor error on this customers dishwasher. Called WP tech line to have this documented. Tech line had me test voltage under a load and I got 120v. Tech line also requested we inspect the sump and motor for any areas of clogging or debris. Once sump and motor was removed I found excessive grease build up throughout the sump and motor. Took photo of findings for documentation and filing. Installed new sump and motor and ran diagnostics cycle. Dishwasher completed the full diagnostics cycle without error. No leaks detected. Job completed. SR-7730460830"
We serviced a
GE MICROWAVE
Model CEB1599SJ1SS
Near Austin, TX 78738
Richard
Job Details: 04/08/2021
Arrived onsite for the microwave arching while in use. During testing found that that the wave guide is damaged and that the magnetron caused the arching and the damage to the wave guide.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/08/2021
"Arrived on site for knoking sound coming from the refrigerator lauder than normal. like a blade hitting on something and humming. No noise was apparent initially. Temps were normal and fridge is cooling as designed. Unplugged fridge and allowed to cool down for approximately five minutes. Removed back cover to inspect fan. Plugged fridge back in and fan was spinning as designed. No knocking or humming. Once compressor turned back on I began to hear a knock. Inspected FC fan and RC fan. Neither were hitting anything and spinning freely. Pulled up owners manual to research normal noises and found Popping - contraction/expansion of inside walls, especially during initial cooldown. This explains why the knocking started after I plugged the fridge back in. There was no frost build up on the evaporator cover or the cover inside the fridge causing the fans to make a knocking noises. Explained to customer this was not an abnormal noise, but just the fridge walls contracting and or expanding during defrost mode. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, TX 78728
Wesley
Job Details: 04/08/2021
Arrived onsite and ui flashing f3e1 but otherwise unresponsive. Unable to enter diagnostics. Resetting the pressure sensor did not correct. Ordering control and ui and wl switch to repair. ; ordrng 1 W11125159 (Wl switch)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Liberty Hill, TX 78642
Justin
Job Details: 04/08/2021
"Arrived on site for washing.machine knocking around. The customer stated it occurs when the unit is agitating on different cycles. They stated it started occurring the last few months and is almost like a loud continuous shifting thumping sound. I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle and it ran through as designed. I then manually activated each component. I could not replicate the noise they indicated. I gained access to the gear case area and found everything in good shape. I found the customer using delicate, white, and color for every cycle even jeans and towels. I advised the customer on proper loading. I couldnt find any mechanical failures. I called techline and spoke to Sterling and received SR# 7730464638. He explained the service pointer W11520474 and said it seems that this is the issue. He recommended running a load on drain and spin to replicate the issue and if it replicated then to replace the control and if it did not then to instruct the customer. I could not replicate the noise. I installed the control just to be safe. I then calibrated and tested the unit in diagnostics again. Unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Round Rock, TX 78665
David S
Job Details: 04/08/2021
Arrived on site to install previous diagnosed parts. I gained access to the UI and the control and replaced both with new. I powered the unit on and found the compressor coming on and the fans coming on as well. I found the UI responding how it should the unit is cooling. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/08/2021
Arrived on site for NOT CLEANING - DOES NOT THINK THE ARMS ARE MOVING. Placed in diagnostics and got F4E3 error code. Cleared error code. Removed sump and motor and installed new sump and motor. Ran through full diagnostics cycle without issue. Dishwasher now running as designed. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78731
Kevin
Job Details: 04/08/2021
"Arrived on site and inspected washer and found washer is unplugged after reconnecting to power found drain pump is running. Cleared it by holding start button down. Entered diagnostics ad found saved error code for off balance load, ran all functions in manual diagnostics and automatic test cycle and ran a calibration cycle. Ensured pressure hose was clear and took 1 picture of Gearcase assembly. Washer is now operating properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Austin, TX 78753
Jacob
Job Details: 04/08/2021
Arrived onsite for unit having damage. Looked at the unit and saw that both freezer and refrigerator door had scratches and dents. Ordered both door. Office to reschedule ; ordrng 1 LW10648583 (dor-fip) and 1 LW10648584 (dor-fip)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ1
Near Wimberley, TX 78676
Robert
Job Details: 04/08/2021
Arrived on job for complaints of burn smell. Found the magnetron shorted and source of smell. Replaced magnetron and test.
We serviced a
IKEA COOKTOP
Model ICS655DS00
Near Kyle, TX 78640
Kevin
Job Details: 04/08/2021
"Arrived on site and topped off knobs ordered by previous technician, job complete"
We serviced a
KITCHENAID OVEN
Model KODE500ESS01
Near Spicewood, TX 78669
Brandon
Job Details: 04/08/2021
"Arrived on site for customer complaint of loud noise during convection bake on upper oven, I found noise coming from convection fan motor, I replaced fan motor, unit tested good."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78745
Matthew
Job Details: 04/08/2021
"Arrived onsite to replace previously diagnosed parts. Replaced panel, left and right hinges. Tested unit and unit is functioning properly. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS2
Near Austin, TX 78717
Justin
Job Details: 04/08/2021
"Arrived on site to install previously diagnosed parts. The customer stated she obtained the part from whirlpool. Upon further inspection. She had received the HV control, however the correct voltage is being sent to the UI and the UI is the part not functioning. I advised the customer it is the UI she needs and not the control
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78745
Leonardo
Job Details: 04/08/2021
Arrived on site to test unit for damaged front panel. Found front panel damaged and also found tub damaged. Will order new tub and inner door. Office to reschedule. ; ordrng 1 W11513977 (Tub) and 1 W10860142 (Inner door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT312CZJW00
Near Austin, TX 78750
David
Job Details: 04/08/2021
"Arrived on site to diagnose refrigerator not cooling in either compartment. Opened freezer and found room temp. Checked compressor in the back and found it blazing hot and has almost melted through the water pan, which has fried mold from the heat. Removed evap cover and found a refrigerant drip from the evap lokring. Ordering evap and all necessary SS parts for R600 job. DZO with PR assisting!; ordrng 1 W11370578 (Compressor) and 1 Lokringkit (Lok ring kit) and 1 R600 (R600 freon) and 1 W11368877 (Evaporator) and 1 W11328031 (Coil) and 1 W11407710 (Tray) and 1 W11353353 (Drain tube) and 1 W10896710 (Dryer Inlet LR) and 1 W11400723 (Dryer outlet LR) and 2 W11400725 (Comp suction line LR)s and 1 W10895723 (Comp suction line) and 1 W11400737 (Evap Cap LR) and 1 2 (Evap line LR) and 1 WPW10143759 (Dryer) and 1 W10913906 (Access valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78754
Scott
Job Details: 04/08/2021
"Arrived on site for no coolin freezer . Ran temp checks ,all normal. All fans working . No frost on either evaps . Ice bucket full . Just a small little puddle of water in fresh food . Unit passed all diagnostics tests . Couldn?t duplicate error. No water leaks detected at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW8120HC0
Near New Braunfels, TX 78132
Andrew
Job Details: 04/08/2021
Arrived on site to test unit for not spinning or agitating. Found control was receiving proper voltage but not sending voltage to J3 BPM Motor. Checked continuity on harness and motor all checked good. Spoke with techline and verified findings. Recommend replacing control and UI harness. Office to reschedule.??????Sr#7730461738; ordrng 1 W11130939 (UI HARNESS) and 1 W11419052 (CONTROL)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Austin, TX 78731
Kevin
Job Details: 04/08/2021
"Arrived on site and inspected refrigerator and found Left center LED module in the fresh food section is out. Replaced it with truck stock and all interior lighting is now correct, job complete W11462342"
We serviced a
MAYTAG WASHER
Model MHW6630HC
Near Georgetown, TX 78633
Jonathan
Job Details: 04/08/2021
"Arrived on site for washer not draining. Inspected unit and work area. Found objects seating in door bellow, removed items. Performed diagnostics mode and checked fault codes. Found fault code F0-E5 off balance load, F0-E2 oversuds, F5-E2 lock failure, F9-E1 long drain and F8-E1 valve. Attempted to run test mode and found not able to drain to run test. Gained access to drain pump and removed water. Found debris buildup in drain pump catch. Removed debris and assembled unit. Performed automatic test mode and monitored operation. Found all function n inlet valve. Monitored complete test. Ran manual test mode and found cold water valve no long working. Measured voltage and checked water to valve. Found failed inlet valve. Tested drain pump with hot water and found draining. . ; ordrng 1 W11316256 (INLET VALVE )"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Elgin, TX 78621
Andy
Job Details: 04/08/2021
Arrived on site for dryer not working properly in auto settings. Upon arrival customer informed that issue is unit not drying properly in any setting. Tested and inspected unit and found house venting needs to be cleaned and that dryer is operating as designed. Instructed customer on this and on use and care and practice for best performance. No repairs are needed at this time.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Cedar Park, TX 78613
Chase
Job Details: 04/08/2021
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Austin, TX 78757
Scott
Job Details: 04/08/2021
"Arrived on site for dishwasher leaking . Ran diagnostics, found diverter motor leaking . Will need sump and motor . ordrng 1 W10902372 (SUMP AND MOTOR )"
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Round Rock, TX 78664
Jimmy J.
Job Details: 04/08/2021
"Arrived on site for I just had a tech out yesterday to repair the unit. He repaired the issue with the pump . . .However, now the unit will not stop making ice when the bin is full. Found thermistor in range but control faulty. Ordering a new control to return and complete the repair. Control had already been ordered but hadnt arrived yet. Customer knows we will be contacting him once it arrives to return and install both control and bin thermistor. ; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78703
Matthew
Job Details: 04/08/2021
Arrived onsite for washer not starting or completing cycle. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto diagnostics test and all passed. Rechecked for codes and still none. Ran individual fill and spin test and had no issues. Calibrated unit. Ran normal load and unit is functioning properly. Job complete
We serviced a
KENMORE WASHER
Model 110.280817
Near Austin, TX 78738
Richard
Job Details: 04/08/2021
Arrived onsite for the washer not spinning clothes dry and an unbalanced error. During testing found that the suspension rods were worn out. Replaced all four suspension rods and washer tested good.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPRH19D7LF1
Near Austin, TX 78738
Richard
Job Details: 04/08/2021
Arrived onsite for the refrigerator leaking water. During testing found that the drain tube was clogged causing the leak. Removed evaporator cover and removed the clog and leak is now gone.complete collected labor fee.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Georgetown, TX 78628
Lou
Job Details: 04/08/2021
"Arrived on site to inspect refrigerator water dispenser and ice maker not working. Upon further inspection, I removed the water filter and tested the dispenser and water dispensed as designed. I tested the ice maker and it failed. I removed the ice maker and tested the fill tube and it operated as designed. I put the filter back in the filter head and retested and both the water dispenser and fill tube are operating as designed. I found the filter wasnt inserted properly keeping it from making a secured contact with the head. I removed and replaced the ice maker and tested and found that the ice maker prescreened for today was the wrong part but in the correct packaging/part number. I am ordering the ice maker and office to schedule return service. No water leaks observed during service.; ordrng 1 W10898228 (Ice maker)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78759
Scott
Job Details: 04/08/2021
Arrived on site site for dishwasher leaking . Found dishwasher leaning forward . Leveled unit out and ran diagnostics. No water leaks detected. Also went over soap usage . Job complete.
We serviced a
GE REFRIGERATOR
Model PSDW3YGXCFSS
Near Austin, TX 78746
Kevin
Job Details: 04/08/2021
"Arrived on site and inspected refrigerator and found water is not dispensing and there is no ice production. Customer says this started after previous technician replaced filter. Turned off water at wall faucet and removed water line at valve and water is still flowing, wall faucet will not turn off. This confirms issue is not with water filter or filter housing. Without being able to shut off water cant trace water failure through refrigerator. Wall faucet will need to be corrected before a diagnosis can be made. Spoke with SW to prescreen possibilities."
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNZB0
Near Austin, TX 78746
Luis
Job Details: 04/08/2021
"Arrived on site for ice issue. Grid cutter not getting hot,powered unit on checked continuity on grid cutter good,checked voltage at harness reading .5 volts ac ordering a transformer and main control incase needed. ; ordrng 1 WPW10485951 (Transformer) and 1 W11034363 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS3
Near Austin, TX 78723
Scott
Job Details: 04/08/2021
"Arrived on site for dishwasher leaking . Found plastic bread tie stuck in drain motor and check valve . Removed obstruction . Ran diagnostics,all checked normal. No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Wimberley, TX 78676
Robert
Job Details: 04/08/2021
Arrived on job to replace harness. Checked voltage under a load and found the voltage to the motor dropped to 18 volts. Will need to correct voltage error.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Georgetown, TX 78628
Kayman
Job Details: 04/08/2021
Arrived onsite for refrigerator with deli drawer not closing and ice build up on the back of the bin. Upon inspection I found the RC evap cover encased in a block of ice I attempted to run the RC fan through diagnostics but got no response from the fan. I accessed the main control and confirmed 14VDC output to the RC fan and 1.5 - 5 VDC output to the RC thermistor. to replace the fan and clear the drain if needed also will add shims if needed. I explained that there is a small possibility that there is a shorted wire within the units chassis I advised the customer would have to manually defrost the unit 48 hours before our next scheduled repair to ensure all the ice melts off the evaporator. Ordering the damper(WPW10248595) just Incase needed ; ordrng 1 WPW10248595 (Damper)
We serviced a
GE OVEN
Model JGBS10DEK1BB
Near Del Valle, TX 78617
Jacob
Job Details: 04/08/2021
"Arrived onsite for unit not heating in bake or broil. Tested unit. Unit not getting hot. Upon further inspection found that the igniter was goin bad and after more inspection, found that the gas valve was open. Replaced igniter, ordered gas valve. Office to reschedule ; ordrng 1 WB21X21212 (safety valve single)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78626
David S
Job Details: 04/08/2021
"Arrived on site for fridge lights not coming on and the dispenser not working. I inspected the unit and work area. I found the fridge not acknowledging the doors area open. I inspected the pantry UI and found it not responsive. I checked the wiring harness and found the lines have been severed. I am ordering the harness no returning with the pantry UI, front UI and hv control just Incase..; ordrng 1 W11170612 (Pantry harness) and 1 WPW10769076 (Pantry ui)"
We serviced a
ESTATE REFRIGERATOR
Model TS25AFXKQ03
Near Austin, TX 78752
Luis
Job Details: 04/08/2021
"Arrived on site for no cool. Compressor not powering on,removed start device can hear broken components in start device when shaken diagnosed a defective start device. Installed a new start device compressor powered on. ; used 1 8201786 (Start device) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED9400SW0
Near Buda, TX 78610
Jacob
Job Details: 04/08/2021
Arrived onsite for unit not heating. Tested unit. No heat coming from the unit. Upon further inspection. Found that the heating element was bad. Replaced heating element. Tested unit. Unit tested good. No issues at this time. Job coming
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Austin, TX 78704
Matthew
Job Details: 04/08/2021
"Arrived onsite to replace previously diagnosed parts. Replaced sump and motor. Tested unit and unit is functioning properly. No leaks present at this time. Parts are covered Job complete."
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS00
Near Wimberley, TX 78676
Robert
Job Details: 04/08/2021
Arrived on job to replace previously diagnosed magnetron. Found damaged wires on the harness and damaged latch. Magnetron was replaced. ; ordrng 1 W11199796 (harns-wire) and 1 W11201858 (latch-door)
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS04
Near Austin, TX 78704
Wesley
Job Details: 04/08/2021
Arrived onsite and repaired unit dented door by replacing the door skin. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL OVEN
Model WFE515S0JS0
Near Burnet, TX 78611
Cliff
Job Details: 04/08/2021
Arrived on site to diagnose a range that has a broken door. Found inner glass broken. Replaced glass and all is working properly at this time.
We serviced a
KITCHENAID OVEN
Model KEBS208SSS04
Near Georgetown, TX 78633
Jonathan
Job Details: 04/08/2021
Arrived on site to install previous diagnosed part. Removed unit to gain access to bake element. Removed failed element and installed new. Reinstalled unit and powered on at circuit breaker. Tested bake mode and found element working. All tested good.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Georgetown, TX 78628
Kayman
Job Details: 04/08/2021
Arrived onsite for dryer with F2E3 error. Upon inspection I could not get the unit to fail. I accessed the control and disconnected J13 I Ohmed back into the harness and tested the function of the electrodes. The resistance was jumping around so I replaced the electrodes and sensor harness. I tested the unit and it seems to be working as designed. I advised the customer to monitor the unit over the weekend and give us a call if the issue returns. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78731
David
Job Details: 04/08/2021
Arrived on site to install new top and console due to cosmetic damage. Replaced top and console. All is working As designed. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Cedar Park, TX 78613
David
Job Details: 04/08/2021
Arrived on site to install previously diagnosed door to resolve rusted door. Installed new door and retested. All is working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW0
Near Elgin, TX 78621
Andy
Job Details: 04/08/2021
Arrived on site for range back element broke. Tested and inspected unit and found failed bake element. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model EL87TRRRQ02
Near Austin, TX 78734
Brandon
Job Details: 04/08/2021
"Arrived on site for customer complaint of unit not cooling, , compressor running, unit not cooling at all, found sealed system failure. ; ordrng 1 4390782 (Evaporator) and 1 8210240 (Compressor) and 1 W10843121 (Filter drier) and 1 W10913906 (Coupler)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Wimberley, TX 78676
Robert
Job Details: 04/08/2021
Arrived on job for complaints of damage filter head. After replacement test operation. No leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78749
Jacob
Job Details: 04/08/2021
Arrived onsite for the right seal of the refrigerator door. Having rips. Did not have the correct seal sent with me. Re ordered correct seal. Office to reschedule; ordrng 1 W10830189 (gasket-fip)
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MDM00
Near Georgetown, TX 78633
Lou
Job Details: 04/08/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the filter head failure, I removed and replaced the filter head and installed a new filter that customer purchased. Tested unit and it is operating as designed. No water leaks observed during service, job completed."