We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78724
Joe Z
Job Details: 11/06/2023
"Arrived on site for error code present. Upon arrival Ran diagnostics and got error codes F9-E2 draining electrical problem , F8-E4 over fill switch open. Cleared codes. Test drain and operates correctly. Found water in drip pan. Also Found tub is not leveled the right side is higher than the left. Leveled unit correctly. Noticed water marks and drippings on right side of door. Found gasket warped/out of shape at right corner of tub. Replaced tub door gasket. Ran a normal cycle and do not notice any water leaking during operation. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5200VQ1
Near Austin, TX 78725
Joe Z
Job Details: 11/06/2023
Arrived on site to install previously ordered part. Upon arrival found part is incorrect. Please reschedule asap. ; ordrng 1 WP3398095 (Pts switch)
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Austin, TX 78723
Joe Z
Job Details: 11/06/2023
Arrived on site to install previously ordered parts. Replaced front left and right dual flame burners. Explained to customer that these burners will light after a few clicks compared to the single flame burners on the rear. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Manor, TX 78653
Joe Z
Job Details: 11/06/2023
"Arrived on site for not cooling, upon arrival, inspected unit. Compressor and both condenser and evaporator fan are running. Removed evaporator cover to inspect frost pattern. There is only frost forming at top right corner at capillary tube. Need to have sealed system repair. Ordering compressor, access valve, Uv drier, nitrogen, r600 kit, and 2 hour weigh time. Office to reschedule.; ordrng 1 W11635510 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 2hourweigh (2 hour weigh)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/06/2023
Arrived on site for dishwasher still not filling with water. Upon arrival found f6e2 in diagnostics. Found cutoff valve u set sink now working but found fill l8ne clogged and unable to remove clog. Instructed customer to replace fill line. Units working as designed call complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Georgetown, TX 78628
Miguel
Job Details: 11/06/2023
Arrived on site for ice machine not making any ice. adjusted the dispenser tube to allow for even water distribution across the evaporator plate. Verified operation. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Round Rock, TX 78664
David Z
Job Details: 11/06/2023
"Arrived on site to diagnose refrigerator that was not cooling in the RC. Examined freezer and found evap was completely frozen over. Examined evap and found heater good. Tested with forced defrost and found heater coming on with forced defrost, but not defrosting on its own. Replaced control and defrost thermistor. Advised customer that they need to defrost the unit now to remove the buildup, and unit should defrost properly. Repair completed."
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC0FS1
Near Austin, TX 78744
Matthew
Job Details: 11/06/2023
Arrived on site for vent hood not functioning properly. Found that the screws that were used to install the unit or too long and are interfering with the motor fan turning properly. Took a picture and sent to customer so that he can discuss with the builder. Customer will contact builder to have a unit installed properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Austin, TX 78702
Luis
Job Details: 11/06/2023
"Arrived on site. Replaced main control,added sealer between fan grill and evaporator cover noise no longer present"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Pflugerville, TX 78660
Blake
Job Details: 11/06/2023
"Arrived on site to inspect top load washer. When the customer starts a cycle the unit will stay on sensing and not go through the cycles. I found good readings from the capacitor, lid lock, actuator and cam. I removed and replaced the control and calibrated the unit. The unit now operates as designed. No leaks observed during service."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EB1
Near Del Valle, TX 78617
Matthew
Job Details: 11/06/2023
"Arrived onsite to replace failed parts. Corrected harness but upon replacing cord, found cord incorrect. Re ordering cord. Spoke to CS. Set to return Wednesday. Not to tech:Must return power cord attached. ; ordrng 1 Pt400 (Range cord)"
We serviced a
KITCHENAID MICROWAVE
Model KMBP107ESS20
Near Austin, TX 78704
Wesley
Job Details: 11/06/2023
Arrived onsite and found unit operating with failed bulb. Replaced the bulb. Unit is now operating as designed.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Kyle, TX 78640
Andrey
Job Details: 11/06/2023
"Arrived on site to replace previously diagnosed basket,replaced and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model Kdtm404kps2
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/06/2023
Arrived on site to test unit for no power. Test unit and found unit not connected correctly at outlet. Secured connection test unit and unit test good job complete.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Del Valle, TX 78617
Matthew
Job Details: 11/06/2023
Arrived on site for unit not functioning properly. Found unit was on the phone. Powered unit and found drain pump immediately turned on. Held cancel button and unit stopped. Ran diagnostics and found no stored error codes. Ran auto test and unit passed successfully. instructed customer on Proper cancellation and detergent use. Job complete
We serviced a
WHIRLPOOL RANGE
Model RF378PXGQ1
Near Killeen, TX 76542
Tyler
Job Details: 11/06/2023
"Arrived on site for range not allowing front right burner to turn on and other burners randomly turning on by themselves. Upon arrival confirmed issue and found front left burner coil broken, also found back right inf switch failing and randomly turning on by itself. Rescheduled customer for 11/13/23 to complete repairs. Ordering W10823696 (burner left front), WP3149404 inf switch; ordrng 1 WP3149404 (Inf switch) and 1 W10823696 (Left front burner)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Kyle, TX 78640
Leonardo
Job Details: 11/06/2023
Arrived on site to test unit for oven not working but burners do. Test unit and found correct voltage. Replaced control board test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Austin, TX 78753
Wesley
Job Details: 11/06/2023
Arrived onsite and found unit operating with failed power connection. Corrected power supply at the block. Unit is now operating as designed. All checks good.
We serviced a
MAYTAG RANGE
Model mer7700lz2
Near Bastrop, TX 78602
Matthew
Job Details: 11/06/2023
"Arrived onsite for burner not functioning. Upon arrival inspected and found both front burners are not functioning properly. Burners do illuminate however, are not regulating. Ordering Front left and front right. Set to return for the 20th. AM preferably. ; ordrng 1 WPW10434452 (Left front)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Pflugerville, TX 78660
Blake
Job Details: 11/06/2023
Arrived on site to inspect dryer not heating. I verified the issue. I found poor airflow while running. I found the heating element hi limit thermostat open. I removed and replaced the thermostat and tested. The unit now operates as designed. The heating element overheated due to the restricted airflow from the vent. I instructed the customer to get the house vent cleaned before using the unit further.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Pflugerville, TX 78660
Blake
Job Details: 11/06/2023
Arrived on site to inspect top load washer shaking and walking. I tested and found the suspension good. I inspected the basket and found it not within manufacturer specifications. I am ordering the basket to resolve. Office to order parts and schedule service. No leaks observed during service. ; ordrng 1 W11172199 (Basket)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Gatesville, TX 76528
Jonathan M
Job Details: 11/06/2023
"Arrived on site for a washing machine that is going off balance intermittently. Inspected unit and work area. The customer advised the unit in general has been working fine but that the issue that they have found with the unit is that the unit is unlevel. Advised that on certain loads, the unit will be going up against the side that its leaning on. They advised that when it gets too bad, they will pause the cycle and try to redistribute clothes, but that they were unable to get the unit level themselves. Went to head and leveled out the machine and tested the unit. Found the unit working and operating as designed. Call complete."
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL02
Near Leander, TX 78641
Miguel
Job Details: 11/06/2023
"Arrived on site for oven making noise, removed and replaced both fan blades and cover but unit was still making noise. Removed from wall. Replaced motor assembly. Reassembled and verified operation. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Austin, TX 78717
Kimo
Job Details: 11/06/2023
Arrived onsite for a refrigerator that is making a loud buzzing noise. Upon arrival I hear the buzzing. Upon further inspection I found that the noise was coming form the fc Evap fan motor. I replaced it and found that the noise was gone. No signs of a defrost issue at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB10
Near Austin, TX 78759
Wesley
Job Details: 11/06/2023
Arrived onsite and tested unit for temp concerns and found unit is operating as designed and within tolerances. Advised customer on findings and design. All checks good.
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Marble Falls, TX 78654
Paul
Job Details: 11/06/2023
Arrived onsite for a cooktop to replace the previous diagnosed parts. I replaced the right side burner head and made some adjustments to it. The burner lights immediately now when the burner is hot or cold. There were no gas leaks present at the time of service. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Georgetown, TX 78628
Lou
Job Details: 11/06/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the damper failure and the ice bin door gasket failure, I removed and replaced both parts and tested. Unit is operating and sealing as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Austin, TX 78737
Andrey
Job Details: 11/06/2023
"Arrived on site to test unit for unresponsive console, tested unit found unit is powering on and console is working properly, ran vent test and found it completely restricted, moisture not able to vent properly is accumulating inside of u it causing console to not respond, advised customer to hire professional vent cleaners to remove restriction before running unit again, if issue persist call us back, at this time job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Cedar Creek, TX 78612
Matthew
Job Details: 11/06/2023
Arrived on site for unit. Not producing ice. Upon arrival inspected unit. Found that icemaker motor lost home position and was stuck. Replaced ice maker. Ran harvest cycle and tested. Harvest completed. Unit is functioning properly job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78754
Wesley
Job Details: 11/06/2023
Arrived onsite and inspected the refrigerator for loss of ice production. Unit is operating as designed. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Round Mountain, TX 78663
Andrew
Job Details: 11/06/2023
"Arrived on site to inspect unit for humming during operation and lights blinking on unit. F8e4 error code present when unit was put into diagnostics. Upon closer inspection found a bad float switch, replaced float switch, tested unit unit is running as intended. Job complete."
We serviced a
WHIRLPOOL VENTHOOD
Model UVL6036JSS2
Near Pflugerville, TX 78660
Blake
Job Details: 11/06/2023
Arrived on site to inspect vent hood. The LED lights have high frequency flickering in low setting. The high setting does not have the flicker. I called Whirlpool techline and spoke with Andrew 7737727996. I was informed this is normal operation and nothing can be done. The unit is operating as designed at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX535HPS00
Near Georgetown, TX 78633
Lou
Job Details: 11/06/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system leaking refrigerant, I disassembled the unit and removed and replaced the compressor, evaporator, access valve and non-UV drier and vacuumed the system. Pressures held good. I installed 5.75oz of R134a refrigerant and reassembled the unit and tested. Pressures were good at -4/115psi. Tested the unit in a normal cycle and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Austin, TX 78732
Kimo
Job Details: 11/06/2023
"Arrived onsite for a washer that is showing f9e1 upon arrival I found this to be true. I attempted to run the machine and found that it wouldnt, I ran it in diagnostic and found that the code showed for slow drain. I check the drain hose for any clogs and or improper inspection. And found that both where good. I checked the drain pumps itself and found that the harness was broken on the block/wight wire. I replaced it with my wiring kit and tested the unit in quick wash and found that the unit operated as designed the again in drain and spin and found that unit operating as designed no leaks"
We serviced a
WHIRLPOOL WASHER
Model MHW8630HW0
Near Austin, TX 78745
Scott
Job Details: 11/06/2023
Arrived on site for dispenser draw holding water . Replaced dispers assembly again . Ran diagnostics and did find any thing unusual with valves . Ran valve checks and auto test . No build up of water . Advised if issue continues to replace valves . No water leaks detected at time of service . Job complete
We serviced a
MAYTAG RANGE
Model MGR7700LZ4
Near Pflugerville, TX 78660
Blake
Job Details: 11/06/2023
Arrived on site to inspect range error code. I found error code F3E0. I found the sensor testing correctly. I removed and replaced the control and temperature sensor and tested. The unit now operates as designed. The customer also informed me the burners are too high on low setting. I adjusted all of the burners properly. No gas leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Gatesville, TX 76528
Jonathan M
Job Details: 11/06/2023
"Arrived on site for a washing machine that is going off balance and is now leaning. Inspected unit and work area. The customer advised theyve had numerous issues with off-balance loads since they bought the machine and that it has pop holes in the wall. She also advised that during the last off-balance load, one of the suspension rods went missing, and now the tub is leaning to the back left side. Did confirm the customers complaint and found the tub ring damaged, and the suspension rod had dropped due to the bushing up at the top being broken. Did find that her basket had not had all the holes drilled properly through and checked her washer model through ServiceMatters. Found her unit fell within a service pointer regarding a basket replacement due to off-balance issues. Found that her model and serial numbers both matched the affected units within the service pointer. I am ordering the basket and will return with the tub ring and suspension. The office will need to contact the customer about a return date due to an out of stock and PSP item. ; ordrng 1 W11172199 (Basket)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Pflugerville, TX 78660
Blake
Job Details: 11/06/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the cabinet and installed new leveling feet. I reassembled and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Moody, TX 76557
Jonathan M
Job Details: 11/06/2023
Arrived on site to install previously diagnose to park. Inspected unit and work area. Replace the waterline from the inlet valve to the filter. Head and tested unit. Unit began to work in operate as designed with no leaks present during operation. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model WRS571CIHZ04
Near Lago Vista, TX 78645
Paul
Job Details: 11/06/2023
Arrived onsite for a refrigerator that is freezing items on all the shelves in the RC. I found the RC temp set at 33 degrees and the FC set at 4. I found the temp in the FC at 30 degrees. The thermistors passed testing at the UI but the RC thermistor is out of range. I found the dampener working as designed and not leaking air. Need to install thermistor kits in both sides and possibly the main control again. Ordering 2 thermistor kits and the main control. RS for Mon 11/13.; ordrng 2 W10316760 (Thermistor kit)s and 1 W11670354 (Main control)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB0
Near Austin, TX 78725
Joe Z
Job Details: 11/06/2023
"Arrived on site for oven glass loose. Upon arrival, inspected unit and found adhesive has failed. Model and serial number is burned. Cleaned tag as much as possible, but cannot make out serial number. Uploaded picture to SD. Contacted claims department for assistance. 3rd party warranties will be reaching out to customer of how they want to proceed. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 11/06/2023
Arrived on site to inspect wall oven/microwave combo unit tripping the breaker when the broil is being used. I pulled the unit out and placed it in diagnostics showing error code F6E4. I cycled power and removed and replaced the main control and tested. I removed the back panel and tested amp draw to the bake and broil elements and both were within range and well below the amperage of the breaker (40) which is a GFCI breaker. I tested the ohms readings to both element and both were within range and neither were grounded to the chassis. I assisted the customer is setting up the WiFi connection and tested. Unit is operating as designed. Job completed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78728
Kimo
Job Details: 11/06/2023
Arrived onsite for a DW that is not washing the dishes. Upon arrival I read the the unit diag mode and found the the unit did not run the wash motor. I replaced the sump&motor and tested the unit and found the unit operating as designed no leaks.
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Wimberley, TX 78676
Andrey
Job Details: 11/06/2023
"Arrived on site to test unit for not starting, tested unit found water fills and drain and will not advance, inspected under unit and found broken pin inside shift actuator molex connector, will need new lower harness to fix issue, ordering harness rescheduled for 11/13; ordrng 1 W11376227 (Lower harness)"
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Waco, TX 76712
Jonathan M
Job Details: 11/06/2023
"Arrived on site for a washing machine that is making a knocking sound during agitation. Inspected unit and work area. The customer advised that the previous repairs seem to work for a couple weeks before it went back out again and started making the sound. I did confirm the customers complaint during manual agitation. I called Whirlpool Techline and spoke to Leon SR# 7737725206. He advised that while they are aware of this complaint, the unit is working as designed and not to replace any parts on the machine. He advised that the customer may contact customer service if they wish to do so. Call complete."
We serviced a
WHIRLPOOL OVEN
Model KFGC506JSS00
Near Austin, TX 78745
Leonardo
Job Details: 11/06/2023
Arrived on site to replace hinges. Relaxed left and right hinges test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Bastrop, TX 78602
Matthew
Job Details: 11/06/2023
Arrived on site to replace faulty motor as instructed by Whirlpool tech line. Replaced motor and tested but had no success. Replaced capacitor and control and got intermittent function. Replaced wiring harness and that corrected The rest of the issue. Tested in auto mode and normal load and unit is functioning properly. Job completed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Marble Falls, TX 78654
Gerry C
Job Details: 11/06/2023
"WRT318FMDB09 Arrived to complete sealed system repair. I evacuated the system, noting a likely full charge and then removed and replaced the compressor, service port and dye drier. I vacuumed and then held for additional time. Seeing no loss of vacuum, I charged with the MFG prescribed refrigerant charge and tested. The unit resumed normal operations. No leaks observed during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Burnet, TX 78611
Gerry C
Job Details: 11/06/2023
KRMF706EBS01 Arrived to inspect cooling issue. The issue had cleared up prior to my arrival and I verified the prior repair had held. The issue was due to water flow interruption and I advised the customer. No leaks observed during service. Warranty applied.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 11/06/2023
Arrived on site to test unit for unit giving F2E1 error shorted keypad. Test unit and found and control board. Ordering new board. Office to reschedule ; ordrng 1 W11620481 (Control board)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Buda, TX 78610
Andrey
Job Details: 11/06/2023
"Arrived on site to test unit for unresponsive console, tested unit found unit is powering on and console is working properly, ran vent test and found it completely restricted, moisture not able to vent properly is accumulating inside of u it causing console to not respond, advised customer to hire professional vent cleaners to remove restriction before running unit again, if issue persist call us back, at this time job complete"
We serviced a
JENN-AIR OVEN
Model JJW2827WS00
Near Georgetown, TX 78628
Lou
Job Details: 11/06/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the control panel failure, I removed and replaced the panel and programmed it. Tested and unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Austin, TX 78759
Kimo
Job Details: 11/06/2023
"Arrived onsite for a washer the will not start wash cycle. Upon arrival I found that the unit was not plugged in I plugged it back in and ran a quick wash cycle and the unit ran normally, I checked under the unit for any gearcase leaks and found none I then ran the unit in diagnostic mode and found that the unit flashed f3e2. Water inlet temp fault. Fault is displayed when the inlet thermistor is detected to be open or shorted. I am ordering the valve and returning on the 11/14/23; ordrng 1 W11165546 (VALVE)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS05
Near Austin, TX 78738
Leonardo
Job Details: 11/06/2023
Arrived on site test unit for center burner. Test unit and found broken igniter. Replaced igniter test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, TX 78752
Luis
Job Details: 11/06/2023
"Arrived on site for cooling complaint. Per customer unit completely defrosted then started cooling again,at time of visit unit cooling correctly,added sealer between liner gaps in freezer compartment,replaced main control"
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Johnson City, TX 78636
Andrew
Job Details: 11/06/2023
Arrived on site to replace racks on right side oven per tech line. After installation of new racks old problem of being un level was still an ongoing issue with new components as well. Confirmed the entire unit is level just not level within cabinet. No change in level contacted whirlpool and submitted for review. Job complete. SR#7737195401
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Austin, TX 78748
Joe Z
Job Details: 11/06/2023
"Arrived on site for fabric softener dispenser not operating correctly. Upon arrival, ran diagnostics and there are no saved error codes. Ran components test and all valves operate correctly. Found dispenser drawer has failed. Need to replace drawer. Replaced drawer W11611449. Test unit and is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Round Rock, TX 78665
David Z
Job Details: 11/06/2023
Arrived on site to diagnose refrigerator dispensing some warm water after the first glass. Examined unit and found dispensing within normal spec due to small size of reservoir. Reservoir is coiled tubes with a fairly low capacity. Unit working as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78702
Joe Z
Job Details: 11/06/2023
"Arrived on site for running off balance during spin. Upon arrival inspected unit and found suspension is completely shot. Need to replace suspension. Replaced suspension, calibrated unit. Test unit by running a spin cycle. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WGE555S0BS
Near Johnson City, TX 78636
Andrew
Job Details: 11/06/2023
"Arrived on site to inspect unit for keeping oven doors locked after clean cycle. Upon arrival f5e1 error code was present, door latch motor. Tested both ovens to 350 with no issues. Recommend oven sensors and door latches. Office to reschedule. ; ordrng 1 WP7430P044-60 (Sensor) and 2 WPW10471348 (Door latch)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB00
Near Marble Falls, TX 78654
Gerry C
Job Details: 11/06/2023
"WRT138FZDB00 Arrived to inspect cooling issue. I found the evaporator had an oily spot at one of the copper to aluminum joints. I removed and replaced the evaporator, compressor and service port and vacuumed. Holding vacuum, I charged with the MFG prescribed refrigerant and tested. Operational test good, no water connects to unit."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78745
Scott
Job Details: 11/06/2023
"Arrived on site ,replaced sump and motor . Ran diagnostics, unit is sounding as designed. No water leaks detected at time of service. Job complete"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Georgetown, TX 78633
Sterling
Job Details: 11/06/2023
On arrival verified complaint of noise in cycle. During spin it squeaks like a squeaky toy. On visual inspection found belt is too loose. Replaced and ran error codes. Mo codes found. Ran diag cycle all components activated properly and no squeak detected. Ran calibration and job complete. Operational test is good. No leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ2
Near Uhland, TX 78640
Leonardo
Job Details: 11/06/2023
Arrived on site to test unit for unit leaking gas. Customer said he was using left front burner and he started smelling the gas. Ordering left front valve. Office to reschedule ; O-emld tckt
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH01
Near Waco, TX 76705
Jonathan M
Job Details: 11/06/2023
Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. I did confirm the customer complaint and came to access to the evaporator. Found a big ice ball at the Tube and evaporator indicating a leak or a restriction. The unit will need a new shield system repair for full repair. Ordering all parts in the office will need to contact the customer about a return date due to limited parts availability and need for at least a two hour service. Call complete.; ordrng 1 W10836706 (Evaporator) and 1 W11209866 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier) and 1 R134a (R134a)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW09
Near Leander, TX 78641
Paul
Job Details: 11/06/2023
Arrived onsite for a freezer with broken or missing door parts. The customer stated the door had opened on its own a few times. I found the freezer not leveled properly. I leveled the freezer and checked the door swing. The door works as designed and when its closed it pulls even further closed from the vacuum caused by the fan when its running. I explained to the customer thats its possible part of the gasket hadnt returned to its normal shape after the installers removed the styrofoam blocks from the doors and that would cause it not to vacuum down but at this time the door gaskets look good and the door is working properly. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Kyle, TX 78640
Leonardo
Job Details: 11/06/2023
Arrived on site to test unit for no power at all test unit and found bad fuse. Replaced fuse test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78754
Wesley
Job Details: 11/06/2023
Arrived onsite and found unit with noisy dryer operation cause will be clogged or cracked blower. In tight closet and inaccessible without pulling unit from cubby and unstacking. Maintenance will be responsible to make unit accessible for repair. ; O-emld tckt
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Hutto, TX 78634
Blake
Job Details: 11/03/2023
Arrived on site to inspect gas cooktop. The customer informed me the grates move when cooking. I verified the complaint and installed new grates. The new grates still move very easily. I found the grate holders in the back loose causing the grates to move. The customer also showed me scratches on the top panel. I am ordering the grate holders and the top panel to resolve. No gas leaks detected during service. ; ordrng 2 W10826075 (Grate holder)s and 1 W11204008 (Top)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV08
Near Hutto, TX 78634
Blake
Job Details: 11/03/2023
Arrived on site to inspect refrigerator vibration noise. I found the plastic fan cover vibrating on the metal evaporator cover. I installed perma gum on the fan cover and successfully dampened the sound. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78744
Matthew
Job Details: 11/03/2023
"Arrived on site for unit not functioning. Upon arrival tested unit. Found wash motor Not energizing, confirmed in diagnostics 4/3 error code for wash motor failure. Replaced wash motor and tested. Unit is now functioning properly. No leaks present at this time. Job complete.no"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDS10
Near Georgetown, TX 78626
Lou
Job Details: 11/03/2023
"Arrived on site to inspect refrigerator door gasket coming off. Upon further inspection, I found the freezer door gasket not holding at the bottom of the door. I removed and replaced the gasket and using my heat gun, I shaped the gasket and placed silicone adhesive in the groove of the liner to help secure the gasket to the liner and tested it. The door is closing and sealing properly. I recommended that the customer leave the door closed for several hours to allow the adhesive to cure and the gasket to mold to the chassis. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW6500MBK1
Near Kyle, TX 78640
Andrew
Job Details: 11/03/2023
"Arrived on site to inspect unit for not draining at end of cycle. Error code f9e1 present during diagnostics, also found drain motor wires were severed due to excess weight in tub. Used spade connections from truck stock to fix the splice in wire. Tested unit, unit is running as intended. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Round Rock, TX 78681
Lou
Job Details: 11/03/2023
"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit was making a loud screeching noise during spin cycle. I placed the unit in diagnostics showing no error codes and tested. The unit is operating as designed. I tilted the unit back and found gearcase oil on the pulley shield. Removed the shield and found gearcase oil on the belt, motor and motor pulley (photos) and found the belt loose. I attempted to clean the oil residue from the parts and was unable to get it all off. I removed and replaced the belt and motor and cleaned the oil from the shield and reassembled the unit and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Leander, TX 78641
Miguel
Job Details: 11/03/2023
"Arrived on site for washer making a noise. Video shows a grinding noise. Unit was in final spin of wash cycle on arrival and not making noise. No error codes. Diagnostics shows all components pass test. Inspected underneath and found belt loose. Removed cam and found black oil. Removed drum. Replaced gearcase, splutch, actuator and belt. Reassembled and verified operation. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART318FFDB10
Near Killeen, TX 76541
Tyler
Job Details: 11/03/2023
"Arrived on site for refrigerator leaking water and also not running correctly. Upon arrival found compressor, evap and condenser fans running. Found door switch broken causing to intermittently cool and leak water. Rescheduled customer for 11-10-23 to complete repairs. Ordering W11123941 door switch.; ordrng 1 W11123941 (Door switch)"
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Round Rock, TX 78665
Gerald
Job Details: 11/03/2023
MVW5430MW0 arrived on site to inspect a washing machine moving and making noise. Placed the unit into service diagnostic mode and ran the automatic test. The unit operated as designed with no excess movement or loud noise. Tested the suspension and the rods are operating fine. Verified the leveling of the unit. Informed the customer of my findings and advised on use and care of the unit.
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Round Rock, TX 78665
Gerald
Job Details: 11/03/2023
"MED4500MW0 arrived on site to inspect a dryer timer not working properly. Upon arrival I found the timer knob difficult to turn. Replaced the timer per SP S15110 and found that the new timer was also defective. Also found worn mounting hardware for the timer inside the console preventing the timer from being properly secured. Ordering the console, screw and reordering the timer for R/S; ordrng 1 W11625515 (Console) and 1 WP9740848 (Screw) and 1 W11685947 (Timer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78745
Luis
Job Details: 11/03/2023
"Arrived on site for not dispensing ice. Tested ice dispenser diagnosed a defective motor,replaced motor reassembled tested ice dispenser unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Gerry C
Job Details: 11/03/2023
"KRMF706ESS01 Arrived to inspect ice in FC. I verified the issue and inspected. I found the prior replacement gasket had failed and the retaining tabs had pulled away from the gasket material, allowing excessive airflow. I removed and replaced the gasket with the updated and improved version and tested. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Austin, TX 78721
Luis
Job Details: 11/03/2023
1705 meander dr 78721 is the correct address for the repair its a tenant ; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Austin, TX 78732
Scott
Job Details: 11/03/2023
Arrived on site for fridge making noise . Ran diagnostics all checked normal. Found frost build up around evap fan grill. Also some frost around left side drawers . Self close is sticking periodically. Ordering both rails . No water leaks detected at this time. Call to set return ; ordrng 1 W11668671 (Rail assembly LH) and 1 W11668671 (Rails RH)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Marble Falls, TX 78654
Maurice R
Job Details: 11/03/2023
"Arrived onsite for refrigerator light not working. On inspection the switch is bad, went to install the switch and couldnt get the extra wire to pull down so I could plug the switch in . Called WP tech line and they PEXED it. Customer will get a call from customer service to let them know what is next. SR 7723710640"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Niederwald, TX 78640
Andrew
Job Details: 11/03/2023
"Arrived on site to inspect unit for not draining water correctly. Upon closer inspection found excess suds in unit could be causing it to not drain as intended., informed customer best soap to use would be a liquid detergent not a powdered detergent like is being used currently. F0e3 error code was present when going into diagnostics mode, which is an overload code. Tested unit, unit is running as intended. Job complete."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Austin, TX 78741
Matthew
Job Details: 11/03/2023
Unit B. Arrived on site for unit making noise during the spin cycle . Upon arrival inspected unit. Found actuator stopping midway not allowing cam to disengage. Cam gears have now worn down. Used actuator from 395198 and cam to complete the repair. Replaced cam and actuator. Tested several times and unit is functioning properly. Job complete
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Austin, TX 78738
Leonardo
Job Details: 11/03/2023
Arrived on site to test unit for left front burner not igniting. Test unit and found burner head not sitting correctly making igniter not ignite correctly. Secured burner head correctly test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Belton, TX 76513
Sterling
Job Details: 11/03/2023
On arrival verified complaint of over cooling. Found RC temp is correct at 38 in lower section but top section too cold. Ran gag test for evap fan and diffuser and found it wont close but can hear motor hum. Replaced diffuser and operational test is good. Job complete no leaks detected during time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Austin, TX 78753
Gerald
Job Details: 11/03/2023
WTW4955HW3 arrived on site to inspect a washing machine. Upon arrival the customer stated that there is not enough water in the unit during wash. I placed the unit into diagnostic mode and found no error codes. Ran the automatic test cycle and the all functions operated as designed. Ran the manual test mode and got the same results. Advised detergent use and informed the customer that newer units use less water. No water leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Austin, TX 78724
Matthew
Job Details: 11/03/2023
Arrived on site for unit not starting the cycle. Upon arrival inspected unit. Try to put it into diagnostic mode or control would not respond. Only the LED would light up and blink. Replaced control. Tested and now unit was responding. Ran test and normal cycle and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Round Rock, TX 78665
Blake
Job Details: 11/03/2023
"Arrived on site to inspect dryer. I found the motor running but the drum does not spin. I found the belt broken. I also found a bearing getting seized. I removed and replaced the bearings, idler pulley, and the belt. I reassembled and tested. The unit now operates as designed. I found good heat and airflow from the unit."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Georgetown, TX 78633
Gerry C
Job Details: 11/03/2023
"KCGC506JSS00 Arrived to inspect slow ignition. I found both front left and right power burners required adjustment due to slow ignition. I verified the issue was resolved and further tested, finding the regulator had not been set for LPG. After correcting and verifying operation, I set the low flame height accordingly. No gas leaks detected during service."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Austin, TX 78731
Kimo
Job Details: 11/03/2023
"Arrived onsite for a range with a damaged cooktop. Upon inspection I found. That the cooktop was garaged, I replaced it and replaced the unit and found unit operating as designed."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Killeen, TX 76549
Tyler
Job Details: 11/03/2023
Arrived on site for dryer not heating. Upi. Arrival found I still couldnt reach customer by phone or door. Will need office to reschedule once availability of customer is known.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM01
Near Austin, TX 78745
Matthew
Job Details: 11/03/2023
"Arrived on site for unit not cooling and any section. Upon arrival inspected unit. Customer stated he would hear a buzzing sound followed by. Click on the unit would never cool. Inspected unit and found noise was from start relay in overload. Ordering compressor , dye dryer and access valve. Need sealed system technician scheduled for 2 hrs. ; ordrng 1 W10507884 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Dryer) and 1 Nitrogen (Nitrogen) and 1 R600 (R600) and 1 2hr (2hr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Temple, TX 76502
Sterling
Job Details: 11/03/2023
On arrival verified complaint of no cool. Found unit is not defrosting. Ordering defrost heater and tstat. W11650661 Found defrost heater open at control. Rescheduled for 11/10. ; ordrng 1 W11650661 (Defrost heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Killeen, TX 76542
Sterling
Job Details: 11/03/2023
On arrival verified complaint of leak. Leak was only a single drip from the dispenser after use. Replaced the water valve to the dispenser as it wasnt fully seating shut. No leak after replacing the valve. Job complete. No leak detected during service. Operational test is good.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Andice, TX 78628
Miguel
Job Details: 11/03/2023
Code 4663. Arrived on site for oven not holding temperature and gasket not sealing. Ran test and found thermistor 1k at room temp.. Found steam coming into door. Replaced door gasket. No more steam. Confirmed temp is good. Just need to wait 10-15 min after preheat Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Kyle, TX 78640
Andrew
Job Details: 11/03/2023
Arrived on site to inspect unit for not drying or lights turning on. Customer stated that Home Depot sent out technicians and problem has already been resolved. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS06
Near Austin, TX 78730
Kimo
Job Details: 11/03/2023
"Arrived onsite for a refrigerator that is not dispensing water and is not making ice. Upon inspection I found that the single valve would buzz but no water would come from the dispenser. I checked the water sump and found that it had water, I checked the Dual valve and found that it was not responding when calling for water. I replaced it and tested the unit and found unit operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Georgetown, TX 78626
Gerry C
Job Details: 11/03/2023
"WRS315SDHM08 Arrived to install previously diagnosed and ordered parts. I inspected the unit prior to sealed system replacement and found the evaporator fan not operating. The sealed system was cooling very well and after fan replacement, the unit resumed normal function. No leaks observed during service."