Near Leander, TX 78641
David S
Job Details: 12/16/2020
REFRIGERATOR GE GSH25JFXBBB "Arrived on site for sealed system repair. I gained access to the evaporator and found a partial frost pattern. I gained access to the compressor and found a hard start device installed onto the compressor. I punctured the dryer and found a full charge in the system. I removed the compressor, and removed the hard start device. I installed a new compressor and corrected the wiring for the new compressor. I also installed a uv dryer and an access valve. I did a push pull test and found it working as designed. I pulled a vacuum and found the vacuum holding. I put a measured charge into the system and found the pressure building appropriately. The unit is operating as designed. Job complete."
Near , TX 78669
Robert
Job Details: 12/16/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on job for complaints of not washing properly. Found door open in middle of cycle not cleaning. Replaced latch and test. After replacement test operation all functions working properly. No leaks detected at time of service.
Near Elgin, TX 78621
Andy
Job Details: 12/16/2020
WASHER WHIRLPOOL MVW7230HW0 "Arrived on site for washer banging, wet clothes at end of cycle and loose panel. Checked for error codes and found none. Performed tested and all operations appear normal. Checked suspension and checked good. Checked loose panel and found console loose due to failed console clip. Removed failed part and replaced with new. Called tech line about unit banging and wet clothes and spoke with Austin (SR# 7729522453) made aware of stated issue and what was found and done. Was instructed that unit is operating as designed and to instruct customer on use and care and practice for best performance as well as best loading practice. Did as instructed. No water leaks present at time of service."
Near Elgin, TX 78621
Andy
Job Details: 12/16/2020
RANGE KITCHENAID KSGG700ESS1 And on site for range RF burner issues tested and inspected unit and found failed burner head and cap. Ordering needed parts. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10876582 (cap-burner) and 1 WPW10256028 (burnr-head)
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/16/2020
DISHWASHER GE ZBD6880N20SS "Arrived on site for dishwasher not draining. Inspected drain line and cleared. Disassembled unit and cleaned filter and screen. Performed diagnostics mode and tested drain pump. Found drain pump not activating. Removed unit and tested voltage. Found when unit pulled out was able to activate drain pump. Installed unit and tested and found drain pump would not work. Removed unit again and tested. Found drain motor shorting out. Was able to read voltage to pump when pump was not running.Removed failed drain pump and installed new. Reinstalled unit and tested all operations. All tested good, no water leaks detected.
Near Austin, TX 78744
Leonardo
Job Details: 12/16/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to test unit for not closing. Test unit and found bad door hinges and rail. Ordering parts office to reschedule. 2 hour job ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 W10360518 (RIGHT RAIL ) and 1 W10687342 (INNER DOOR ) and 2 W10874474 (HINGE)s and 1 W11214480 (ARM) and 1 W11297728 (CONSOLE) and 1 WPW10128850 (ARM)
Near Austin, TX 78757
Scott
Job Details: 12/16/2020
MICROWAVE JENN-AIR JMW3430DS02 Arrived on site for stuck keypad error code . Replaced UI console . Tested both MW and oven . All checked normal . Job complete
Near Cedar Park, TX 78613
Justin
Job Details: 12/16/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for wall oven that was not working when put into bake it flashes F1E1. Upon further inspection I found that the error code flashes intermittently when anything on UI is pressed and will not stop making it difficult to diagnose unit. Factory data reset unit and found error still occurring. Control and console on order. Office to reschedule. ; O-emld tckt
Near Killeen, TX 76542
Tyler
Job Details: 12/16/2020
REFRIGERATOR GE GSH25JFXNBB "Arrived on site for refrigerator not cooling properly. Upon arrival I found ffc was at 57 degrees and getting warmer and freezer was at 20 degrees. Found unit had a major defrost issue in the freezer section. Fund heater and defrost thermostat were both blown and not longer functioning. While need to get ahs approval for replacing the the main control, defrost thermostat and defrost heater. Office to reschedule with customer after ahs approval is confirmed and to verify which day would best work for customer due to work schedule.; ordrng 1 WR50X10065 (thermostat defrost) and 1 WR51X10055 (heater,defrost)"
Near Killeen, TX 76549
Al
Job Details: 12/16/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to inspect washer not going past sensing. Confirms the complaint and found the control was defective and causing the issue. Removed and replace control, tested unit and unit tested as designed to customer satisfaction. Job complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 12/16/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect washer for leaking water, upon inspection found a quarter size opening near weights. Ordering tub. Office to reschedule ; ordrng 1 W10921996 (TUB)"
Near Seguin, TX 78155
Noah D
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL ED20TQXFW01 "Arrived on site to inspect fridge for not cooling, upon inspection found the compressor not running, 3 and 1 started was attached. Will need full harness and starter, office to reschedule ; ordrng 1 2188345 (HARNESS) and 1 2204412 (START)"
Near Austin, TX 78731
David Z
Job Details: 12/16/2020
RANGE WHIRLPOOL KFGC506JSS00 "Arrived on site to diagnose range with noise coming fro, convect fan. Found the convect fan is rubbing on the convect element bracket, causing the clicking noise. Loosened and adjusted the retainers and mounting brackets for the convent element. Retested and noise is now gone and working as designed. Call complete."
Near Austin, TX 78724
Matthew
Job Details: 12/16/2020
OVEN WHIRLPOOL WFE505W0JZ0 Arrived onsite to replace previously diagnosed parts. Replaced control and sensor. No previous symptoms from initial visit. Tested unit at 350 degrees. Unit is functioning properly. Job complete.
Near Buda, TX 78610
Richard
Job Details: 12/16/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived onsite for the dryer is not venting properly. During testing found that there is a lot of water inside old vent hose. Advised customer to have someone clean out the vent tube in the wall and to see where the water is coming from. Replaced vent hose with new and dryer tested good, but there is a clog in the vent tube in the wall. Complete"
Near Austin, TX 78741
Kevin
Job Details: 12/16/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and inspected dishwasher and found no power showing on display. Found connections loose at control board and after resetting them dishwasher will now power up and complete a diagnostic cycle. Builder/installer has added an extension to the drain hose which is not allowing the drain pipe to have a severe enough high drain loop. Customer may experience aromas from water siphoning back into dishwasher or mildew buildup prematurely. No water leaking from connections on dishwasher at time of service, job complete"
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/16/2020
WASHER LG WT1501CW
Near Round Rock, TX 78665
Kayman
Job Details: 12/16/2020
DISHWASHER FRIGIDAIRE FGCD2444SB0A Arrived onsite for dishwasher that kept running after the cycle was complete. I ran a water service test and found all functions passed. I found excessive amounts of suds in the tub once the test was complete. I ran water through the unit multiple times to drain out all the suds. I advised that the suds will get stuck under the float switch and cause the unit to constantly fill and drain. I also explained that the turbidity sensor will sense the suds and cause the unit to keep draining to get rid of the suds. No repairs needed at this time.
Near Manor, TX 78653
Andy
Job Details: 12/16/2020
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for washer oil leaking. Tested and inspected unit and found failed gearcase. Removed failed part and replaced with new. Cleaned other parts as well as possible. Tested unit and found slipping. Removed failed motor, actuator, cam and belt and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service. Left leaking gearcase with customer per office."
Near Austin, TX 78759
Scott
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL WRF540CWHW01 "Arrived on site for unable to remove filter in housing . Tried to remove , unable to remove filter . Replaced filter head . Customer had new filter. All checked normal . No water leaks detected at time of service. Job complete"
Near Round Rock, TX 78665
Andy
Job Details: 12/16/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range hot when in use called tech line and spoke Bryan (SR# 7729515711) made aware of stated issues and what was done and found. Was instructed that this is normal and that unit is operating as designed. Was transferred to safety and spoke with Jennifer and unit is working as designed. Also installed insulation kit for customer to help but instructed that unit will still be warm and to be careful around unit. No gas leaks present at time of service.
Near Austin, TX 78731
David Z
Job Details: 12/16/2020
DISHWASHER WHIRLPOOL KDPE234GPS0 Arrived on site for issue with door gasket coming out. Checked unit and found the upper rail plastic retainer on one side had come dislodged and was catching on the door gasket. Removed the retainer and flexed the plastic to get it to for. Reinstalled and retested. Gasket is no longer getting caught. Call complete.
Near Austin, TX 78734
Brandon
Job Details: 12/16/2020
COOKTOP KITCHENAID KECC664BSS00 "Arrived on site to replace failed switch. I replaced center rear switch, unit tested good. Customer supplied switch,
Near Austin, TX 78746
Luis
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL KRFF707ESS00 "Arrived on site for cooling issue in fresh food. Removed deli drawer found evaporator incased in ice,called tech support,per issue with fresh food defrost all repairs have been taking care of to service pointer
Near Austin, TX 78728
Wesley
Job Details: 12/16/2020
COOKTOP WHIRLPOOL WCE55US0HS01 Instructed customer on use and care and cleaning. All checks good.
Near Austin, TX 78728
Wesley
Job Details: 12/16/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite and found silverware basket flap broken off. Ordering basket to repair. Office to reschedule. ; ordrng 1 W10629540 (baskt-ware)
Near Dripping Springs, TX 78620
Richard
Job Details: 12/16/2020
DISHWASHER KITCHENAID KDTE334GBS0 Arrived onsite for the dishwasher bottom plate is off. Upon inspection found that the bottom plate was off . Put plate back on with screws and dishwasher tested good and no leaks detected complete
Near Austin, TX 78735
Leonardo
Job Details: 12/16/2020
RANGE WHIRLPOOL WEE745H0FS1 Arrived on site to test unit for left knobs not allowing unit to turn off. Test unit and found broken knobs. Replaced knobs due to safety test unit and unit test good job complete.
Near Austin, TX 78731
David Z
Job Details: 12/16/2020
REFRIGERATOR GE BSS25JSRFSS "Arrived on site to diagnose refrigerator that is making a screeching noise sometimes, is not producing ice, and is intermittently not dispensing water. Found the icemaker was actually turned off, turned that back on and it harvested and filled. Tested water valve several times and found no issues present. Advised that the reservoir can freeze up and cause no water to come out, and to bump temp up if this happens. As far the noise I found that the fans are operating fine. Customer showed me video of noise, sounds like it’s coming from the back and a screech.
Near Dripping Springs, TX 78620
Richard
Job Details: 12/16/2020
WASHER MAYTAG MVW7230HW0 Arrived onsite for the washer not working properly. Ran diagnostics and found no issues with the washer. Advised customer on care and use of the washer. Washer tested good and no leaks detected complete.
Near Leander, TX 78741
Justin
Job Details: 12/16/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to replace previously diagnosed parts. Installed new door trim. Unit working as designed. Call complete.
Near Pflugerville, TX 78660
Wesley
Job Details: 12/16/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived onsite and replaced control to repair fan coming on randomly. Advised customer on normal operation.
Near Leander, TX 78641
David S
Job Details: 12/16/2020
MICROWAVE KITCHENAID KOCE500ESS11 Arrived on site for discoloration on the glass and racks of the oven. I inspected the unit and work area. I found the inner glass chipped. I also found the racks and tempering rainbow color. I am ordering the inner glass and all 3 racks to complete the repair. The office will reschedule he. We have an eta on the parts. ; ordrng 1 W10554531 (rack-oven SLIDING) and 1 W11455100 (GLASS INNER) and 2 WPW10554526 (rack-oven)s
Near Lakeway, TX 78734
Brandon
Job Details: 12/16/2020
WASHER WHIRLPOOL WTW8600YW0 "Arrived on site to replace bearings and hub, found outer tub cracked, and inner basket rusted, showed customer
Near Austin, TX 78704
Jacob
Job Details: 12/16/2020
REFRIGERATOR JENN-AIR JSC23C9EEM00 Arrived onsite for unit spilling water in the bucket for the ice. Checked unit. Found that the ice maker. Needed to be replaced. Replaced ice maker. Let customer know to give the unit about 24hrs.
Near Austin, TX 78749
Luis
Job Details: 12/16/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site for freezer warming up. Removed cover found large ice ball on inlet to evaporator frost pattern on upper portion of evaporator diagnosed a refrigerant leak at evaporator called tech support ordering a new evaporator Sr#7729521172; ordrng 1 W11256565 (Evaporator)
Near Dripping Springs, TX 78620
Robert
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on job to replace previously diagnosed parts. Replaced freezer light and now lights working properly. Found the refrigerator connected to RO system and water pressure out of dispenser without filter same as out of RO faucet.
Near Austin, TX 78758
Scott
Job Details: 12/16/2020
DRYER WHIRLPOOL WED560LHW0 Arrived on site for noise dryer . Found will need noise kit . Ordering motor just in case needed . Please call to set return ; ordrng 1 W11234001 (MOTOR) and 1 W11401018 (NOISE KIT )
Near Austin, TX 78717
Wesley
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM05 arrived onsite for unit freezing food in fridge section. Replaced Themistor. Unit is otherwise operating as designed. Advised findings. Temps are a 2f and 36f.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 12/16/2020
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site for dishwasher not starting cycle. Performed diagnostics mode and checked fault codes. Found error code F10 -E1. Disassembled door and disconnected wax motor and tested in normal mode and found unit working. Will need to replace wax motor. ; ordrng 1 W11416460 (WAX )
Near Georgetown, TX 78633
Cliff
Job Details: 12/16/2020
WASHER WHIRLPOOL MHW6630HW1 Arrived on site to replace rotor and stater for washer. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Bluffton, TX 78607
Tommy
Job Details: 12/16/2020
RANGE JENN-AIR n/a "Arrived onsite for inconsistent heat in range cook top. Upon arrival could not find any paper work for unit and unit , module number was scratched off. Tested all four burners. Found all four heating tested unit heat with multiple and all burners in combination. Found burners were good. Tested again and left burners on for extended period of time. Found burners heating as designed. Job Completed. Tested bake and broil as well both operating correctly."
Near Austin, TX 78735
Kevin
Job Details: 12/16/2020
WASHER MAYTAG MVWC565FW2 "Arrived on site and inspected washer and found saved error code for unbalanced load, found tub and basket are not centered in washer. Used leveling feet to center it and ran a spin cycle to ensure it is no longer making contact with inner wall. No water leaks from connections at time of service, job complete"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/16/2020
MICROWAVE WHIRLPOOL WMH31017HS-6 Arrived on site for he microwave will blow for 2 minutes to cook then it will completely stop working. The clock on the microwave will continue to count down while the fan is off. Upon arrival I placed a cup of water in the microwave for 40 seconds. The water was warm. Turned on the fan and it only hummed. Replaced control board and the blower motor did not spin as designed. Instead it hummed just as it did when I arrived. Tested interlocks and they tested faulty. Interlocks I was sent with weren’t for this microwave. Ordering new interlocks and will return with blower motor to complete repair. I’ve updated the model number so it reads correctly in this ticket. Contacted customer to inform them of parts on order. ; ordrng 1 W11252186 (interlock) and 1 W11252187 (interlock)
Near Austin, TX 78724
Matthew
Job Details: 12/16/2020
MICROWAVE WHIRLPOOL WMH78019HZ0 "Arrived onsite for F2E1 stuck key failure code. Per specs, need to replace touch panel. Ordering panel and bringing control. Office to reschedule.; ordrng 1 W11188091 (door/mw)"
Near Georgetown, TX 78628
Kayman
Job Details: 12/16/2020
WASHER WHIRLPOOL MVWB835DW4 Arrived onsite to install previously diagnosed parts. I installed the gear case and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service . Job complete.
Near Leander, TX 78641
Lou
Job Details: 12/16/2020
DRYER LG DLEY1701V "Arrived on site to inspect dryer not drying and water leaking from the unit. Upon further inspection, the customer advised that when they use the steam cycle, the unit leaks water onto the floor. I disassembled the unit and found that the nozzle assembly was leaking. Also, it appeared the valve is leaking as well.. I reassembled the unit and tested. Unit is operating as designed minus the steam cycle. No lint observed during service, job completed."
Near Austin, TX 78727
David Z
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to diagnose refrigerator with icemaker not producing ice, and things thawing in freezer. FC 27 degrees. Found no frost pattern on evaps at all. Did sealed system check. Could hear compressor being loud and shrill, and found an ice block on evap. Ordering sealed system parts. Office to reschedule for sealed system. ; ordrng 1 2HOURWINDOW (SEALED SYSTEM ) and 1 8201675 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)"
Near Austin, TX 78717
Wesley
Job Details: 12/16/2020
WASHER WHIRLPOOL MVWC565FW2 Arrived onsite for complaint of not enough water volume and lint being left on clothes after the cycle. No error codes. Repaired water level issue by clearing sudsing build up in the air trap hose. Advised customer on the other issues they asked about and answered questions.
Near Dripping Springs, TX 78620
Richard
Job Details: 12/16/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for the washer not draining properly. Ran diagnostics and found no error codes. During testing found that the drain pump was clogged causing the no drain issue. Removed clog .Also found that there was a lot suds. Ran a rinse cycle to remove suds and replaced pressure switch due to the suds. After repair washer tested good and no leaks detected complete
Near Austin, TX 78703
Jacob
Job Details: 12/16/2020
OVEN KITCHENAID KOST100ESS03 Arrived onsite to replace part ordered by previous tech. Replaced UI panel. Tested unit. No issues at this time. Job complete
Near Round Rock, TX 78681
David S
Job Details: 12/16/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven not heating. I inspected the unit and work area. I found fault code f6e4 UI to control state status. I found the unit not connected to WiFi or a whirlpool app. I am ordering the appliance control manager to complete the repair. I got the unit connected to WiFi and the customers whirlpool application. The office will reschedule when we have an eta on the control.; ordrng 1 W11261167 (cntrl-elec)
Near Austin, TX 78727
Wesley
Job Details: 12/16/2020
RANGE AMANA AGR5330BAS3 Arrived onsite and found flame normal but possible mismolding of caps and heads causing flame to be uneven. Ordering caps and heads to repair. ; ordrng 3 WP98017461 (cap-burner)s and 3 WPW10636224 (burnr-top)s
Near Driftwood, TX 78619
Leonardo
Job Details: 12/16/2020
MICROWAVE KITCHENAID KOCE500ESS01 Arrived on site to replace door and hinges and springs. Replaced all parts test unit and unit test good job complete. Door working correctly
Near Leander, TX 78641
Justin
Job Details: 12/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator with ice maker not making ice. Found that the ice maker would not harvest and the control was not communicating with ice maker. Replaced control and ice maker. Tested and put unit into diagnostic mode and found unit functioning as designed now. Call complete.
Near Belton, TX 76513
Tyler
Job Details: 12/16/2020
DISHWASHER KITCHENAID KUDE20IXSS1 I have on site for dishwasher that had a broken up a rack. Upon arrival I found that the rails we were sent with our indeed functioning on the dishwasher as designed and the issue with the upper rack falling out of place was due to the adjuster kit on both sides breaking off the wheels. We will need to confirm with the agent for the adjuster kit due to being out of stock and not available for drop shipping. Office to reschedule once availability of part is known; ordrng 1 W10712394 (adjuster KIT)
Near , TX 78633
Cliff
Job Details: 12/16/2020
FREEZER MAYTAG MQU1556AEW2 Arrived on site to diagnose a freezer that is not sealing properly. Tested unit and found freezer door twisted causing it not to seal in the lower left corner. Issue cannot be fixed and unit will need to be replaced.
Near Taylor, TX 76574
Andy
Job Details: 12/16/2020
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived on site for microwave bulb not working and lamp housing shocked customer. Tested and inspected unit and found failed bulb and lamp housing. Removed failed parts and replaced with new. Tested unit and all operations are normal. Called whirlpool safely and spoke with Kim (SR# 7729467949) Job complete.
Near Austin, TX 78701
Jacob
Job Details: 12/16/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for unit having a broken latch. Looked at unit. Saw that latch was broken. Replaced latch. No issues at this time. Job complete
Near Austin, TX 78734
David Z
Job Details: 12/16/2020
COMPACTOR WHIRLPOOL GC900QPPB6 Arrived on site to install new switch to resolve unit not running. Replaced off switch due to previously installed switch being defective. Retested and unit is now working as designed. Call complete.
Near Austin, TX 78703
Jacob
Job Details: 12/16/2020
DRYER LG DLGX3571W Arrived onsite for unit not drying clothes properly. Looked at unit. Unit was heating properly. Did notice that vent on the outside of the wall was clogged. Let customer know that clog needs to be removed in order for the unit to dry clothes best. Customer will do the un clog them selves. No issues at this time. Job complete
Near Austin, TX 78735
Leonardo
Job Details: 12/16/2020
VENTHOOD UNKNOWN UVL6048JSS0 Arrived on site to test unit for lights rapid flickering. Called Techline and per enginers rapid flickering is normal due to light getting small voltage for low setting. Job complete.
Near Kyle, TX 78640
Jacob
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Arrived onsite for unit leaking from underneath the unit, near the filter housing. Customer turned off water from the wall and the leaks stopped, turned water back on and the unit was leaking underneath once again. Went ahead and replaced filter housing. Tested unit. No leaks at this time. Job complete"
Near Leander, TX 78641
Lou
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL GS6NBEXRS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice dispenser motor not operating, the shaft, washers being rusted and it missing the coupling, I removed and replaced the motor, shaft washers and installed a new coupling and tested. Unit is operating as designed. Customer advised that the ice in the bin is still clumping up. I found the ice in the bin clumped at the bottom of the bin. I placed my flashlight at the opening of the ice chute and found a small gap between the ice door and ice chute. Since the ice door was recently replaced, I am ordering the ice door motor, bracket and connector.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WP2305202 (bracket) and 1 WP2305242 (connector) and 1 WPW10184813 (motor)"
Near Kyle, TX 78640
Robert
Job Details: 12/16/2020
WASHER WHIRLPOOL MVWC465HW2 Arrived on job for complaints of noise. Ran diagnostics and found no codes and ran test cycle. Unable to duplicate error.
Near Georgetown, TX 78633
Cliff
Job Details: 12/16/2020
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site to diagnose a microwave that will not consistently start cooking cycle. Tested unit and found failed interlock assembly. Installed new interlock kit and tested unit. Found all is functioning properly at this time
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/16/2020
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site for Visibly Failed, Broken or Missing Parts - Gas and Dual Fuel Range - PRE-ID Anti-Tip BracketFound bracket had already been installed. Front right side burner knob was missing. ; ordrng 1 WPW10339442 (knob)"
Near Georgetown, TX 78626
Lou
Job Details: 12/16/2020
REFRIGERATOR FRIGIDAIRE FFHS2611PFBA "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I attempted to jump start the IM by turning the large gear and it failed. I removed and replaced the ice maker and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/16/2020
RANGE WHIRLPOOL WFG320M0BS3
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 12/16/2020
MICROWAVE WHIRLPOOL KOCE500ESS11 "Arrived on site for oven combo, microwave door not closing intermittently. Inspected unit and work area. Found right mounting screw not flushed with unit. Corrected screw and made minor adjustment to door. Tested door and heating operation. All tested good."
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/16/2020
REFRIGERATOR KITCHENAID KSCS25FSMS01 "Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found icemaker leaking water. Removed icemaker, found heater was corroded and ice build up in motor housing. Will need to replace icemaker assembly. Installed new ice maker and monitored harvest cycle. All tested good, no water leaks detected.
Near Granger, TX 76530
Andy
Job Details: 12/16/2020
DISHWASHER GE GDT630PMM4ES Arrived on site for dishwasher will not start. Tested and inspected unit and found failed latch. Customer was sent new latch by GE. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78732
David Z
Job Details: 12/16/2020
REFRIGERATOR GE ZISB480DXA "Arrived on site to diagnose refrigerator that is making a loud noise every 5 minutes. Found that the damper appears to be failed. Tracked the noise to the lower section of the RC and could hear it loud behind the air tower. Ordering damper and foam. Office to reschedule, with AUTHO from AHS.; ordrng 1 AUTHO (AUTHO) and 1 WR02X12861 (damper foam asm 48) and 1 WR49X10107 (monogram fridge air)"
Near Round Rock, TX 78681
Kayman
Job Details: 12/16/2020
WASHER WHIRLPOOL GHW9100LW Arrived onsite for washer with cracked lid latch and no starting cycle. Upon inspection I found the unit would power on. I found the door hinge was sagging causing the door struck to not make contact with the latch correctly. I found the bellow frayed and evidence of rust from water dripping down the front. I tried to put the unit into diagnostics and the control button broken and stayed pushed in.
Near Georgetown, TX 78633
Cliff
Job Details: 12/16/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to diagnose a range that is giving errors. Found F1 control error at time of service. Replaced control and tested unit. Found all is functioning properly at this time.
Near Leander, TX 78641
Lou
Job Details: 12/16/2020
DISHWASHER KITCHENAID KDTM384ESS1 "Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor failure, I removed and replace he sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service. Job completed."
Near Leander, TX 78641
Lou
Job Details: 12/16/2020
WASHER WHIRLPOOL WET4027HW1 "Arrived on site to inspect stacked washer not draining. Upon further inspection, I found water in the tub and unit plugged in. Attempted to place unit in diagnostics and it failed. Following the tech sheet, I tested voltage (125V) and tested the control and found it not producing +12VDC at connector J12 1 & 4. Removed the water using my shop vac. Ordering the main control (2) and will return with the latch and drain pump. No water leaks observed during service.; ordrng 2 W11481725 (CONTROL)s"
Near Los Robles, TX 78738
Luis
Job Details: 12/16/2020
ICE MACHINE KITCHENAID KUID508HPS00 "Arrived on site for no ice. Icemaker shut down diagnosed a defective drain pump,removed unit from enclosure found water marks on wall and floor traces leak to waterline source. Replaced defective drain pump,ran water through drain pump no leaks to tubing or connections on pump,tightened waterline source,small traces of water from connections customer will replace waterline source"
Near Georgetown, TX 78626
Kayman
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived onsite for refrigerator no cool. Upon inspection I found the units lights on but I could not hear the compressor or fans. I noticed the cooling for the unit was turned off. I turned the cooling on and waited. I didn’t detect any cooling so I accessed he evaporator. I found that after 20 mins of run time there was no frost pattern on the evaporator. I also noticed the suction line was flattened out a bit. I am ordering a compressor (WPW10507886) dryer (W10843121) evaporator (W10836706) coupler (W10913906). Requesting SS tech and 2 to 3 hours for repair. Office to R/S due to part availability. ; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 WPW10507886 (compressor)
Near Round Rock, TX 78681
David S
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site to install previous diagnosed part. I gained access to the water valve and replaced new. I tested the ice maker and it cycled and filled with water. Job complete.
Near Austin, TX 78753
Scott
Job Details: 12/16/2020
DISHWASHER KITCHENAID KDFE204KBL0 "Arrived on site for dishwasher not draining properly ,small amount of water in tub. Replaced drain pump motor . Reran diagnostics all checked normal no water leaks detected at time of service. Job complete"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/16/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived on site for THERE IS A BAD SMELL COMING FROM UNIT--PLUMBER TOOK A LOOK ALREADY AT PIPES ALREADY--TRIED >>>. Opened washer and removed wash plate. No residue built up anywhere underneath wash plate. Found drain tube going to wall had a loop. Removed loop in drain hose. Placed washer in diagnostics and no error codes came on. Showed customer how to use affresh with clean washer cycle. No leaks detected. Job completed.
Near Lakeway, TX 78734
Robert
Job Details: 12/16/2020
MICROWAVE GE JVM3160RF2SS Arrived on job to replace fuse. After replacement test operation and magnetron started immediately. Will need to replace control that is on order. ; saved tckt
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/16/2020
WASHER MAYTAG LAT8435AAE Arrived on site for AGITATES IN ALL CYCLES- SHAKES/MOVES WHEN RUNNING AS IF OUT OF BALANCE. Started a normal cycle and let washer fill. Stopped and set to spin due to customer stating this is when the washer wobbles and gets out of balance. Washer ran as designed. Customer gave me a blanket to try. Ran normal cycle and let washer fill. Once filled set to spin. Washer began wobbling and moving around. Stopped washer and inspected legs on all four sides underneath washer. Found left back leg was raised all the way up causing the machine to be off balance. Lowered left back leg even with back right leg. Started spin cycle again and adjusted front left leg due to being off balance when set to spin. Machine is now in balance. Still wobbles but within manufacturer expectations. No leaks. Job completed.
Near Austin, TX 78728
Wesley
Job Details: 12/16/2020
WASHER WHIRLPOOL WTW7300DW0 Arrive donsite and found evidence of leak from valve. Replaced valve. All checks good. Unit is now operating as designed.
Near Austin, TX 78756
Matthew
Job Details: 12/16/2020
RANGE WHIRLPOOL WFE320M0JS0 "Arrived onsite to replace dented control panel. Replaced panel, tested unit and unit is functioning properly. Job complete"
Near Austin, TX 78759
Scott
Job Details: 12/16/2020
DISHWASHER KITCHENAID KUDS30FXSS8 "Arrived on site for dead dishwasher . Found unit had burned up at control at power connection . Ordering control and main harness thermostat bracket ,AUTHO . Also ordering sensor and drain pump. No water leaks detected at time of service. Call to set return .; ordrng 1 AUTHO and 1 W10300703 (TSTAT BRACKET ) and 1 W10871221 (HARNESS ) and 1 WPW10348269 (PUMP) and 1 WPW10705575 (SENSOR )"
Near Austin, TX 78738
Luis
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site for ice issues. Ran diagnostics icemaker making a really loud noise while running through a harvest,removed cover found plastic mold bent,ordering a new icemaker; ordrng 1 W10873791 (Icemaker)"
Near Round Rock, TX 78665
Kayman
Job Details: 12/16/2020
WASHER WHIRLPOOL MVWB835DW4 Arrived onsite for washer with lid problem. Upon inspection I found the lower left side of the lid is cracking and breaking at the hinge (see quick pic) I will need to order the hinges and lid for repair. Ordering lid (W11259006) left hinge (WP8563965) right hinge (WP8572974 ) office to R/S due to part availability. ; ordrng 1 W11259006 (lid) and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge)
Near Austin, TX 78737
Brandon
Job Details: 12/16/2020
RANGE WHIRLPOOL KFDC558JSS00 "Arrived on site to replace rack and lp conversion kit, I replaced rack and instructed customer to have licensed plumber install conversion kit."
Near Georgetown, TX 78628
Kayman
Job Details: 12/16/2020
WASHER WHIRLPOOL MVWC565FW2 ArrIved onsite for washer that stopped mid cycle and has water in the basket. Upon inspection I confirmed the standing water. I tried putting the unit into diagnostics but I could not get the control to do anything. I replaced the control and was able to put the unit into diagnostics. I found the drain pump not responding when called for. I checked continuity at the drain pump harness and it showed open. I lifted the unit and found the drain pump wire had shorted and backed out of the connector. I repaired the connector and tested the unit again. The unit is working as designed at this time and no leaks detected during time of service. Job complete.
Near Manchaca, TX 78652
Leonardo
Job Details: 12/16/2020
RANGE WHIRLPOOL WFG505M0BS0 Arrived on site to test unit for oven not coming on. Test unit and found bad glow igniter. Replaced igniter test unit and unit test good unit heated to 350 no leaks present at this time job complete.
Near Austin, TX 78732
David Z
Job Details: 12/16/2020
DISHWASHER WHIRLPOOL MDB8959SKZ Arrived on site to install drain pump to resolve broken drain pump. New pump broken into pieces in box. Need new drain pump.Reordered drain motor; ordrng 2 W11497943 (DRAIN PUMP)s
Near Georgetown, TX 78633
Cliff
Job Details: 12/16/2020
RANGE WHIRLPOOL WFG550S0HZ2 Arrived on site to replace trim and handle for range. Replaced both parts and tested unit. Found all is functioning properly at this time.
Near Dripping Springs, TX 78620
Robert
Job Details: 12/16/2020
OVEN WHIRLPOOL WOS92EC0AS03 Arrived on job for complaints of no power. Found fuse open. After replacement test operation.
Near Manor, TX 78653
Andy
Job Details: 12/16/2020
OVEN WHIRLPOOL WOD51EC0HS01 And on site for oven fan blower code. Upon arrival customer informed that oven keeps showing fan speed code and that for a while when power cycled it would work. Checked for error codes and found fan speed code and control code. Will need to replace control. Ordering needed part. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec)
Near Harker Heights, TX 76548
Tyler
Job Details: 12/16/2020
REFRIGERATOR GE GSL25IGXBLS Arrived on site for a refrigerator needing a previously diagnosed ice bin bucket upon arrival I installed a new bucket and is able to test and verify that it is now dispensing the iso correctly and efficiently. Call complete
Near Leander, TX 78641
Lou
Job Details: 12/16/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to inspect microwave not heating. Upon further inspection, the customer advised that the unit showed error code F1E4. I placed the unit in diagnostics and it showed no error codes. I followed the tech sheet in testing the error code and found the 4903 replay open. I advised the customer of my findings and am ordering the main control and office to schedule return service. Upon return, I will replace the main control and both interlocks/switches. Unit left unplugged for safety.; ordrng 1 W10892389 (cntrl-elec)"
Near Austin, TX 78727
David Z
Job Details: 12/16/2020
DRYER WHIRLPOOL WED6620HC1 Arrived on site to install previously diagnosed parts to resolve unit going off program and blinking. Replaced control and console and retested. Unit is now working fully as designed. Call complete.
Near Austin, TX 78749
Luis
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS00 Broken icemaker ordering a new icemaker; ordrng 1 W10873791 (Icemaker)