Service History 817 - Appliance Express

Near Hutto, TX 78634

Jimmy J.

Job Details: 09/25/2020

MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for damaged panel. Found the control panel has a large dent on the right side. Ordered new control panel. ; ordrng 1 W11175576 (panl-cntrl)

Near Leander, TX 78641

Lou

Job Details: 09/25/2020

MICROWAVE FRIGIDAIRE FFMV164LSA "Arrived on site to inspect microwave tripping the breaker again. Upon further inspection, I found no power to the unit. I pulled the unit from the wall and removed the outer cover and inspected the switches. I found the door sensing switch was bad. I removed and replaced all switches and test3d and still nothing. I tested the fuse and found it to be bad. Using a fuse from my van stock (W10138793) I removed and replaced the fuse and retested and the unit is operating as designed. Job completed."

Near Austin, TX 78753

Jimmy J.

Job Details: 09/25/2020

DRYER WHIRLPOOL WED560LHW1 "Arrived on site for CSI, DRYER not working, Apt 5103. Vent hose wasnt connected to wall. Connected vent hose to wall and plugged in to test for heat. Ran for 5 minutes and is heating as designed. Put into diagnostics to check for error codes, none appeared. Ran dryer for another 5 minutes and heating properly. Ran diagnostics and no error codes. Job complete."

Near Lakeway, TX 78734

Richard

Job Details: 09/25/2020

MICROWAVE JENN-AIR JMW2430DP02 "Arrived onsite for the microwave light not working. During installation of the microwave light bulb found that the bulb was defective, broken. Will need to order another bulb. Ordering parts and office to schedule. ; ordrng 1 W10886919 (lmp-basles)"

Near Cedar Park, TX 78613

Kayman

Job Details: 09/25/2020

DISHWASHER KITCHENAID KDTM404KPS Arrived onsite for dishwasher rack piece falling off. Upon inspection I found the cup and bottle sprayer holder had fallen off. I re secured the clip and it snapped back into place. Unit is working as designed at this time. Job complete.

Near Bastrop, TX 78602

Andy

Job Details: 09/25/2020

COOKTOP WHIRLPOOL JIC4536XS00 "Arrived on site for cooktop middle burner and right front burner not working properly. Tested and inspected unit and found failed modules, display and burners. Ordering needed parts. Office to schedule return trip. Authorization needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 WPW10396548 (hotplate) and 1 WPW10396615 (display) and 1 WPW10396779 (hotplate)"

Near Pflugerville, TX 78660

Cliff

Job Details: 09/25/2020

REFRIGERATOR WHIRLPOOL WRT519SZDM05 Arrived on site to replace wiring harness for refrigerator replaced harness and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Leander, TX 78641

Lou

Job Details: 09/25/2020

COOKTOP KITCHENAID KGCU463VSS01 "Arrived on site to inspect cooktop front r arcing while in use. Upon further inspection, I turned the front right burner on and after approximately 5 mins, all ignitors began to arc. I attempted to switch the front right burner head with the back left burner head and tested and it continued to fail. The module has been recently replaced. I am ordering the switch harness, manifold, and another module and CNOTE-2 MAN and office to schedule return service. No gas leaks detected during service.; ordrng 1 CNOTE (2 MAN) and 1 W10116174 (harns-wire) and 1 W10402610 (manifold) and 1 WPW10475147 (module-spk)"

Near Lakeway, TX 78738

Jacob

Job Details: 09/25/2020

RANGE KITCHENAID KDRS483VSS03 Arrived onsite for unit not heating on the left side oven of the unit. Test unit. Got F1E1 appliance manager. Replaced left control board. Tested unit. Unit test good. No issues at this time. Job complete

Near Austin, TX 78727

David S

Job Details: 09/25/2020

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived in site for fridge freezing in the fresh food section. I spoke to the customer about what was freezing and where. The customer stated that they havent had anything freeze but there their thermometer is showing 26 degrees. I inspected the unit and work area. I did a temp test in the fridge and found it at 38 degrees when their thermometer was showing 26 degrees. I spoke to the customer about the inaccuracy of the thermometer. I called techline and spoke to jk I got sr# 7728878066. I advised techline of the situation. The unit is operating as designed. Job complete.

Near Austin, TX 78724

Matthew

Job Details: 09/25/2020

WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for washer errors. When I arrived the customer explained that he had issues with the washer stopping mid cycle but over the past few weeks has had no issues. Went ahead and ran diagnostics for fault codes- none stored. Ran auto cycle and had no issue. Could not duplicate issues or find a problem. Job complete

Near Austin, TX 78738

Jacob

Job Details: 09/25/2020

WASHER MAYTAG MVWX600XW2 Arrived onsite for unit leaving oil stains in sheets. Tested unit. Could not find any oil leak coming from gear case. Customer cleaned soap dispenser. No issues at this time. Job complete

Near Pflugerville, TX 78660

Cliff

Job Details: 09/25/2020

RANGE WHIRLPOOL WFE525S0JZ0 Arrived on site to diagnose a cooktop with an indicator that is not turning off. Tested unit and found right front infinite switch pilot contacts closed causing unit to display that the burner is on. Right front infinite switch will need to be replaced to complete repairs. ; ordrng 1 WP3149400 (switch-inf)

Near Austin, TX 78749

Jacob

Job Details: 09/25/2020

REFRIGERATOR WHIRLPOOL ET18NKXFW01 Arrived onsite to replace fan. Fan was broken before installation. Also noticed that bracket to fan was broken causing the motor to drop down and cause the old fan too scrap.

Near Cedar Park, TX 78613

Tommy

Job Details: 09/25/2020

REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived onsite for door saying open when closed. Upon arrival found found door was closing properly but that the door switches would not switch properly. Installed new switches, tested unit unit tested good. Job Completed"

Near Austin, TX 78730

David Z

Job Details: 09/25/2020

REFRIGERATOR KITCHENAID KRFC604FSS01 "arrived on site to diagnose issues with water drip from dispenser area and icemaker not dispensing. On arrival I found the ice bucket was full, and the unit was dropping ice slabs instead of cubes, and overfilling the bin to the point you cant get it out. Icemaker bail arm seems failed as does the twist tray. Found some frost under the ice bucket likely indicating an air leak from the dispenser flap. Provided estimate for new dispenser door and ice maker, Ordering parts, office to schedule when we can get availability from WP on icemaker. ordrng 1 W11099789 (icemaker) and 1 W11189145 (door-ice)"

Near Austin, TX 78729

David S

Job Details: 09/25/2020

ICE MACHINE KITCHENAID KRFC704FPS00 "Arrived on site for ice maker not working. I inspected the unit and work area. I found the ice maker cycling and filling with water. I temp tested the freezer and found it at 25 degrees. I gained access to the control and tested tested the voltage to the defrost heater, I found good voltage. I tested continuity of the defrost heater and found it open at the fusible link. I tested the thermistor and found it reading properly but no voltage from the control board. I replaced the control and I am ordering the freezer evap wiring harness to complete the repair.; ordrng 1 W11204566 (harns-wire)"

Near Austin, TX 78750

David Z

Job Details: 09/25/2020

REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site to install previous parts recommended by tech line. Replaced ice door and adapter / seals. Retested and unit is working as intended. No more moisture building in the back. Call complete.

Near Austin, TX 78717

Tommy

Job Details: 09/25/2020

OVEN KITCHENAID KOSE500ESS00 "Arrived onsite for oven panel not operating. Pulled unit partially but couldnt get unit all the way out. Found unit doesnt have extension. Tested panel with new panel still not operating, tested voltage at control found control, receiving voltage but found thermal fuse reading as open. Ordering thermal fuse and rescheduling ; ordrng 1 WPW10545255 (THERMAL FUSE )"

Near Lago Vista, TX 78645

Lou

Job Details: 09/25/2020

ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site to inspect free standing ice machine not working. Upon further inspection, I pulled the unit out from the cabinet and unplugged the drain pump and plugged the unit in directly and it came on. I advised the customer that the drain pump is going bad. I removed and replaced the drain pump and tested and unit is operating as designed. No water leaks observed during service, job completed."

Near Austin, TX 78746

Luis

Job Details: 09/25/2020

REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for light issues. Diagnosed defective leds replaced leds powered unit on all leds working as designed.

Near Austin, TX 78758

David Z

Job Details: 09/25/2020

REFRIGERATOR IKEA IX7DDEXGZ000 Arrived on site to diagnose refrigerator not making ice. Performed diagnostic on unit. Found icemaker stuck partially through cycle with ice in the mold. Tried jumping and got no response. Replaced icemaker. Retested unit and it is now running and filling properly. All is working as designed. Call complete.

Near Hays, TX 78610

Leonardo

Job Details: 09/25/2020

RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to test unit for light bulb burnt out, test unit found bulb out and issue with socket, replaced socket and bulb, test unit, unit working correctly, bulb lighting correctly, job complete."

Near Georgetown, TX 78628

Tyler

Job Details: 09/25/2020

REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Arrived on site to install previously diagnosed main control and UI control. After installing previously diagnose parts I was able to verify after a few minutes of run time that the unit is now going to defrost like it should everything else is functioning as designed and the UI lights are now fully functioning as well. Call complete

Near Cedar Park, TX 78613

Kayman

Job Details: 09/25/2020

DISHWASHER KITCHENAID KDTM404KPS0 Arrived onsite for dishwasher showing error codes. Upon inspection I found the unit showing an error code for float switch issue. I was not able to put the unit into diagnostics it would just keep beeping and showing that code. I accessed the panel underneath and found the float switch tray full of water engaging the switch. I replaced the main control and emptied the water from the tray. I tested the unit and it would fill but not wash I could hear it humming then it would drain. I am ordering a float switch (W11255994 ) sump and motor(W11416362) harness (W11084863 )and another control (W11410066) office to R/S due to part availability. ; ordrng 1 W11084863 (HARNESS ) and 1 W11255994 (FLOAT SWITCH ) and 1 W11410066 (CONTROL ) and 1 W11416362 (SUMP AND MOTOR )

Near Georgetown, TX 78626

Tommy

Job Details: 09/25/2020

DRYER WHIRLPOOL WED4985EW0 Arrived onsite for dryer top damaged. Upon arrival found top panel damaged replaced dryer top panel. Job Completed.

Near Austin, TX 78753

Jimmy J.

Job Details: 09/25/2020

REFRIGERATOR AMANA ART318FFDS06 Arrived on site for fridge not cooling. Ran diagnostics and no error codes came up. Tested fridge thermistor and it was faulty, replaced. Tested freezer thermistor and it was good. Ordered W11352623 control to be installed. Will return to install new control. ; ordrng 1 W11352623 (CONTROL )"

Near Burnet, TX 78611

James

Job Details: 09/25/2020

WASHER WHIRLPOOL WTW8040DW4 "Arrived on site and found long fill error, inlet temperature error and communication error. Found control not sending correct voltage to UI and hot water valve has failed. Also found corrosion on thermistor sensor connector. Installed new control and valve housing. Tested operation and found unit working properly. Job complete"

Near Georgetown, TX 78633

Tyler

Job Details: 09/25/2020

VENTHOOD UNKNOWN VWU37UC6FS0 Arrived on site for vent hood that was not allowing the fan to turn properly. Upon further inspection I found that the motor was getting 120 V to the fan blade motor but the motor if unmounted and turned on its side to where the fan could loosely hang it would start spinning fine but if you tried to re-mounted the weight of the fan blade would cause the motor not want to spend so I went ahead and replace the motor and retest of the unit and found that everything is functioning as designed motor now spins when activated and mounted call complete

Near West Lake Hills, TX 78746

Kevin

Job Details: 09/25/2020

WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and found customer has used washer twice successfully with no leaking after the leaking occurred .and set washer into a diagnostic cycle and filled it until valve timed out, Bellow is not leaking, removed top of washer and inspected vent hose and all connections and there is no water leaking while filling. Ran all other functions in diagnostic cycle and did not find any leaking drain all the water out and drain hose did not leak and stand pipe did not overfill. Could not find a reason for the customers experience, job complete"

Near Austin, TX 78703

Leonardo

Job Details: 09/25/2020

DISHWASHER KITCHENAID KUDS02FRSS0 "Arrived on site to test unit for unit not draining, test unit found faulty control board causing dishwasher to fill during the draining cycle,

Near Austin, TX 78737

Richard

Job Details: 09/25/2020

OVEN WHIRLPOOL WOS31ES0JS00 Arrived onsite for the oven not heating. Customer ran self clean and the oven stoped heating afterwards. Called tech line and we found that the thermistor was no good and control board was not working properly. Replaced thermistor and control and oven tested good and heating. Complete Sr# 7728312414.

Near Austin, TX 78736

Leonardo

Job Details: 09/25/2020

DISHWASHER MAYTAG MDB8989SHZ0 "Arrived on site to replace sump and motor and door latch, opened box found sump and motor defective, informed customer, reordered sump and motor, office to reschedule.; ordrng 1 Wpw10591570 (SUMP AND MOTOR )"

Near Georgetown, TX 78633

Jonathan S

Job Details: 09/25/2020

REFRIGERATOR GE PFSS5NFZCSS "Arrived on site to install previous diagnosed part. Removed ice maker and installed fill cup. Installed ice maker and advanced ice maker cycle. Monitored operation. All tested good, no water leaks detected."

Near Georgetown, TX 78633

Jonathan S

Job Details: 09/25/2020

REFRIGERATOR WHIRLPOOL WRF736SDAM12 "Arrived on site for refrigerator freezer not freezing. Inspected unit and work area. Found ice buildup on evaporator. Performed diagnostics mode and tested bimetal and found closed. Activated defrost cycle and measured voltage to element and found main control not sending voltage. Measured resistance on defrost circuit and found within range. Found failed main control. Removed failed control and installed new. Performed diagnostics and activated defrost mode and measured amp to heater and found within range. Checked ice maker fault codes and found none. Advanced ice maker cycle. All tested good, no water leaks detected."

Near Cedar Park, TX 78613

Paul

Job Details: 09/25/2020

REFRIGERATOR ADMIRAL HMG521537 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the defrost heater and timer. On arrival the customer had the unit unplugged and at room temperature. Call complete.

Near Austin, TX 78717

Tommy

Job Details: 09/25/2020

REFRIGERATOR WHIRLPOOL WRX735SDBM "Arrived onsite to install previously diagnosed parts. Removed cover and unit, removed control, Installed parts and tested unit all tested good. Job Completed."

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 09/25/2020

COOKTOP JENN-AIR JGCP436HL00 "Arrived on to install previous parts. Removed orifice, burner, manifold valve and installed new. Tested operation and found same results. Found when adding pot to burner noise was normal. Called tech support and spoke with JK and he stead issues was caused by Inconsistent gas flow pressure. Spoke with customer on unit. All tested good."

Near Austin, TX 78749

Kevin

Job Details: 09/25/2020

REFRIGERATOR MAYTAG MFC2062FEZ03 Arrived on site and disassembled freezer and found harness is disconnected to evaporator fan. After reconnecting set refrigerator into diagnostic cycle test 112 and fan is not running. Connected new fan motor diagnosed by previous technician and a new motor is not running either. Checked voltage to motor and found it is only getting 76 V when it should be 120 V. Took pictures. Will need a control board to correct the issue.; ordrng 1 WPW10317076 (cntrl-elec) and 1 WPW10746274 (cntrl-elec)

Near Austin, TX 78739

Luis

Job Details: 09/25/2020

ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site for no ice. Ran diagnostics compressor powered on weak frost formation on evaporator plate,found corrosion on suction line leading back to compressor diagnosed leak in system unit will need an evaporator,filter drier and compressor. Need AUTHO for repairs.Customer would like a phone call once office receives AUTHO.; ordrng 1 2HRS and 1 2XLABOR and 1 W10843121 (DRIER) and 1 WPW10218037 (EVAPORATOR ) and 1 WPW10605286 (COMPRESSOR )"

Near Cedar Park, TX 78613

Kayman

Job Details: 09/25/2020

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived onsite for ice maker leaking water into bin. Upon inspection I found the he icemaker fill tube un seated from the ice maker causing the water to dispense directly into the ice bin. I corrected and tested the unit. The unit is now working as designed and no leaks. Job complete.

Near New Braunfels, TX 78132

Noah D

Job Details: 09/25/2020

WASHER MAYTAG MVWB865GC0 "Arrived on site to inspect washer for loud noise during operation, upon inspection found the gearcase leaking oil and stator loose, tried to tighten down unsuccessfully, will need to order stator. Office to reschedule ; ordrng 1 W10006483 (STATOR ) and 6 W10644129 (SCREW)s"

Near Austin, TX 78722

Scott

Job Details: 09/25/2020

RANGE WHIRLPOOL KSIB900ESS2 Arrived on site for convection fan making a banging noise . Found fan blades hitting at bottom of back wall in oven . Tightened nut on fan blade and adjusted mounting screws and back wall . Blade is now spinning freely . Job complete .

Near Austin, TX 78729

David S

Job Details: 09/25/2020

WASHER MAYTAG MVWB765FW0 "Arrived on site for washer not filling with water properly. I inspected the unit and work area. I found no fault codes. I spoke to the customer about what the unit is doing, and he said it isnt filling with enough water, that the top layer of clothes are dry. I replaced the control, and set the unit to deep fill. No water leaks detected. Job complete."

Near Austin, TX 78753

Scott

Job Details: 09/25/2020

REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site for fridge not cooling . Customer stated fridge has been cooling normal past day or so . Customer also has had several brown outs in neighborhood. Also had a Samsung so familiar with frosting up . Customer didnt find any frost during no cool . Which could have affected electronics . Replaced main control ,inverter ,UI . All checked normal . No water leaks detected at time of service. Job complete ."

Near Manor, TX 78653

Matthew

Job Details: 09/25/2020

RANGE WHIRLPOOL WFG320M0BB2 "Arrived onsite to replace previously diagnosed parts. Replaced burner cap, tested unit and unit is functioning properly. Job complete"

Near New Braunfels, TX 78130

Noah D

Job Details: 09/25/2020

REFRIGERATOR MAYTAG MFI2570FEZ06 "Arrived on site to inspect fridge for not keeping temp in upper cabinet, replaced front UI panel and back control per last tech, inspected and found no issues. Instructed customer on proper temps. Complete"

Near Austin, TX 78737

Luis

Job Details: 09/25/2020

REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for no ice. Found icemaker tray broken from motor,diagnosed defective icemaker. Replaced icemaker under 90 day warranty. Ran diagnostics icemaker passed harvest ran fill test passed. Found broken ground wire at hinge,informed lady at the house on,y ground wire broken icemaker and dispenser wires are good"

Near Georgetown, TX 78626

Job Details: 09/25/2020

OVEN WHIRLPOOL WFE525S0HB1 Arrived on site to install previously ordered part.Removed and replaced the main control.Reassembled and unit now works properly.Job complete

Near Pflugerville, TX 78660

David S

Job Details: 09/25/2020

DRYER MAYTAG MEDX655DW1 "Arrived on site for dryer taking longer to dry clothes. I inspected the unit and work area. I found the unit heating, and tumbling. I found the unit not having proper air flow while the vent is attached. I toke the vent off and tested for air flow again. The unit has proper air flow. I spoke to the customer about how the unit operates, and I recommended having vent wizard come out and clean the vents."

Near Cedar Park, TX 78613

Paul

Job Details: 09/25/2020

REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived onsite for a refrigerator to possibly replace previous diagnosed sealed system parts. I found the unit low on refrigerant. I found no signs of a leak. I recovered the refrigerant. I did find the compressor extremely hot. I replaced the compressor and installed a low side service tap. I installed a dye drier. I vacuumed the system and it held a 30 psi vacuum for 20 minutes. I charged the system with R134A to the recommended factory charge. I tested the unit and had pressures of 0 on the low side and 140 on the high side. I explained to the customer that the unit did have a leak and it could had been at one of the components that I replaced or its possible that it still has a very small leak that I wont be able to find until the dye shows it. I advised monitoring the unit for a few days with a thermometer before loading the unit up with product. At this time the unit is working as designed. Call complete.

Near Austin, TX 78749

Jacob

Job Details: 09/25/2020

DISHWASHER KITCHENAID KUDI01FLSS5 Arrived onsite to replace parts. Replaced link and spring. Tested unit. No issues at this time. Job complete

Near Cedar Park, TX 78613

Kayman

Job Details: 09/25/2020

DISHWASHER GE PDW7880J01SS Arrived onsite to install previously diagnosed parts. I installed the roller kit and when I was attempting to install the detergent dispenser. I noticed the new one I had with me was damaged. I also found a hole in the tub on the right side near the gasket. I am recommending replacing the tub and returning with the dispenser module. Office to R/S once the tub is located. Dispenser (WD12X10163); ordrng 1 WD12X10163 (rinse module)

Near Austin, TX 78703

Leonardo

Job Details: 09/25/2020

DISHWASHER WHIRLPOOL WDF330PAHW1 "Arrived on site to test unit for unit not drying, test unit, unit working correctly, advised customer to use rinse aid to help with drying process, job complete."

Near Round Rock, TX 78681

Paul

Job Details: 09/25/2020

REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the control kit that was ordered incomplete and it only came with the main control and was missing the UI. I replaced the paddle and the smart valve. The unit has the correct pressure now but the UI still needs to be replaced. Ordering just the UI W10861908 cntrl-elec and parts authorization since its a different part number. .; ordrng 1 PARTSAUTHORIZATION (PARTS AUTHORIZATION) and 1 W10861908 (cntrl-elec)

Near Austin, TX 78750

David S

Job Details: 09/25/2020

MICROWAVE JENN-AIR JMC2430IL03 Arrived on site for microwave not having power. I inspected the unit and work area. I found the fuse was broken and the unit not wired up at the junction. I replaced the fuse and wired the unit at the junction. I turned the power on and the unit came on. The unit is operating as designed. Job complete.

Near Austin, TX 78758

David Z

Job Details: 09/25/2020

DISHWASHER WHIRLPOOL KDTM354DSS3 Arrived on site to install sump and motor + 2 wheels to resolve leaking sump. Installed parts and retested. Unit is now working as designed with no leaks present. Replaced front 2 wheels on power rack.

Near Hutto, TX 78634

Jimmy J.

Job Details: 09/25/2020

REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install new gasket. New gasket went on evenly and flush. Used heat gun to flatten out ripples. No air gaps detected. Job complete.

Near Kingsland, TX 78639

James

Job Details: 09/25/2020

WARMING DRAWER KITCHENAID KOWT100ESS00 Arrived on site and installed new warming drawer. Verified proper seal. Unit tests good. Job complete

Near Jonestown, TX 78645

Lou

Job Details: 09/25/2020

WASHER WHIRLPOOL WTW5000DW0 "Arrived on site to inspect washer not draining and spinning. Upon further inspection, I found the the washroom outside. I placed the unit in diagnostics showing error codes F2E3, F2E1, F7E1, F7E6. Cleared the codes and continued with testing. The unit failed to agitate and spin. I manually tested the agitate and spin and it agitated, but the spin failed. I checked the control and found it not putting out voltage to the motor. Also found the motor is rusting out and the gearcase has leaked oil. No water leaks observed during service, unit left unplugged. Job completed."

Near Bastrop, TX 78602

Andy

Job Details: 09/25/2020

REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to install previously diagnosed parts. Removed failed drain pan and replaced with new, removed failed RC fan with harness went to install new and found incorrect part. Ordering needed part as well as controls in case needed. Office to schedule return trip. Customer needs ASAP appointment. Customer stated not to reinstall bins and racks or evaporator cover to make. Did as instructed and left new evaporator cover in unit and left unit unplugged and instructed customer not to plug in and they agreed. No water leaks present at time of service.; ordrng 1 SEENOTE (INSPECT PARTS TO MAKE SURE CORRECT ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (ASAP) and 1 W10830278 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W11033168 (fan with harns-wire) and 1 W11089931 (panel-ui)"

Near Pflugerville, TX 78660

David S

Job Details: 09/25/2020

REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived on site for fresh food section freezing. I inspected the unit and work area. I spoke to the customer about the unit and he stated the top two shelves are freezing in the back. I found the diffuser working as designed. I found the fresh food section thermistor blocked from air flow. I raised the freezer up by two degrees. I spoke to the customer about the proper way to stock the fridge and to not block the thermistor from air flow. Unit is operating as designed. Job complete.

Near Austin, TX 78749

Richard

Job Details: 09/25/2020

WASHER MAYTAG MVWX655DW1 Arrived onsite for the washer not spinning clothes dry. Ran diagnostics and found that the shift actuator is not shifting from agitate to spin cycle. Will need to replace shift actuator and control board and drive pulley assembly. Ordering parts and office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 W11095106 (harns-wire) and 1 W11116592 (cntrl-elec)

Near Briarcliff, TX 78669

Jacob

Job Details: 09/25/2020

OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite to replace part ordered by previous tech. Replaced UI console. Tested unit. Unit test good. No issues at this time. Job complete

Near , TX 78737

Leonardo

Job Details: 09/25/2020

OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to test unit for unit not shutting off, test unit found issue with control console causing the unit to stay on, replaced console, test unit, unit working correctly, advised customer to connect unit to WiFi also to keep clean of fingerprints using dry microfiber towel, job complete."

Near Austin, TX 78749

Kevin

Job Details: 09/25/2020

REFRIGERATOR WHIRLPOOL WRX735SDBM

Near Austin, TX 78738

Jacob

Job Details: 09/25/2020

ICE MACHINE WHIRLPOOL KUIX535HPS00 "Arrived onsite for unit not consistently making ice. Would turn off for a couple days at a time, then turn on to make ice. Checked voltage from outlet, getting 120v. Tested unit it self and unit was Charles the power to on and off. Replaced pump to unit. Tested unit. Unit test good. No leaks at this time. Job complete"

Near Austin, TX 78757

Scott

Job Details: 09/25/2020

WASHER WHIRLPOOL MHW8630HW1 "Arrived on site , replaced dispenser . Ran diagnostics,all checked normal . No water leaks detected at time of service. Job complete ."

Near Austin, TX 78749

Kevin

Job Details: 09/25/2020

DRYER WHIRLPOOL WGD72HEDW0 "Arrived on site and replaced both seals recommended by CS on previous visit, collected remaining balance, job complete."

Near Austin, TX 78737

Richard

Job Details: 09/25/2020

DRYER WHIRLPOOL WED5620HW1 Arrived onsite for the dryer not working properly. Ran diagnostics and found error code F3E3 inlet thermostat. Replaced all thermistors and thermal fuse. Dryer tested good. Found that the right hand lower panel was damaged during moving from one apartment to another. The dryer we serviced was moved from apt 4603 to 4205 by maintenance. Took pictures of damaged panel. Complete

Near New Braunfels, TX 78132

Noah D

Job Details: 09/25/2020

WASHER WHIRLPOOL WTW8500DC0 "Arrived on site to inspect washer for moving while operating, upon inspection found no error codes, tested spinning and found no issues or irregularity. Cleared error codes and instructed customer on use. Complete"

Near Lakeway, TX 78734

Luis

Job Details: 09/25/2020

REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site for cooling complaint. At time of visit unit cooling correctly,found broken cover,not allowing door switch to engage correctly,fresh food door gaskets ripped. Ordering new gaskets and cover; ordrng 1 W10819301 (COVER) and 2 W10917312 (GASKET)s, states that autho needed"

Near Austin, TX 78734

Richard

Job Details: 09/25/2020

COOKTOP GE JGP389BEV3BB Arrived onsite for the cooktop will not stop igniting. During testing found that no issues at this time. Cooktop is working fine.

Near Austin, TX 78723

Matthew

Job Details: 09/25/2020

REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Arrived onsite for refrigerator running with loud noise. No error code present (was a typo). Customer complaint of loud noise coming from rear. Removed condenser cover and looked for signs of worn components, did not find any. Looked behind evaporator cover and no issues were found. The noise that was present was the compressor cycling. Temp in fridge was 39 degrees and 4 degrees in freezer, no complaints of temperature. Called tech line for assistance and reiterated the cycling sounds to report to the customer. SR# 7728882709"

Near Austin, TX 78734

Richard

Job Details: 09/25/2020

TRASH COMPACTOR KITCHENAID KUCS03FFSS2 Arrived onsite for the trash compactor running continuously. During testing found that the motor is running all the time and will not turn off unless you turn the switch off.

Near Austin, TX 78734

Richard

Job Details: 09/25/2020

MICROWAVE KITCHENAID KHMS1850SSS0 Arrived onsite for the microwave with a broken vent grille. During inspection found that the vent is broken. Ordering parts and office to schedule. Will need authorization. ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10250593 (grill-vent) and 4 W11380570 (SCREWS)s

Near Temple, TX 76502

Jonathan M

Job Details: 09/25/2020

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for refrigerator thats freezing items in the refrigerator section. Tested temperatures in the refrigerator and freezer section and found the freezer section at 6°F and the refrigerator section at 32°F. Found the refrigerator temperature set to 42°. Placed unit in service diagnostics and tested damper control and found damper not turning. Removed icemaker assembly and found damper control completely restricted and had gotten caught. Replace damper control and tested unit. Unit is working as designed. Call complete.

Near Austin, TX 78735

Leonardo

Job Details: 09/25/2020

COMPACTOR WHIRLPOOL KTTS505ESS "Arrived on site to test unit for unit not compacting properly, test unit found faulty directional switch, replaced directional switch, test unit, unit working correctly, job complete."

Near Round Rock, TX 78664

Paul

Job Details: 09/25/2020

OVEN WHIRLPOOL WOC54EC0HS03 "Arrived onsite for a microwave/oven combo that the touchpad is not working and the oven turns on by itself, and there is a brown liquid coming out of the bottom of the oven door. MS stated they reset the power and it started working again but she also stated the problem is the oven doesnt turn on by itself but she cant turn the oven off when the timer is complete. I tested the UI and the oven selection is not responding to touch properly and it is a fight to get it to respond and turn the oven off. The console will need to be replaced again. It was determined that the brown liquid could have come from when the customer cleaned the oven. I found the door gasket in good condition and stained in a couple of spots at the bottom where the liquid had gotten on it. I called techlne and spoke with Robert SR# 7728880375. Robert documented the call and advised calling the WiFi connect team after the console is replaced again to make sure it has the latest updates.

Near New Braunfels, TX 78130

Noah D

Job Details: 09/25/2020

OVEN WHIRLPOOL WFE505W0JS0 "Arrived on site to inspect oven for not telling time correctly, found the control board intermittently flashing, replaced control board and clocked returned to normal. Complete"

Near Cedar Park, TX 78613

Kayman

Job Details: 09/25/2020

OVEN JENN-AIR JJW3430DS00 Arrived onsite for wall oven with unresponsive touch panel I accessed and replaced the console UI and main control. I restored power and the console is working as designed. As I was removing the door I noticed the hinge securing tabs on both sides were both warped and bowed out making a circle instead of being straight. I had a very hard time getting the door to secure on the unit. I am ordering 2 new door hinges (W10725130) x 2. Office to R/S due to part availability. ; ordrng 2 W10725130 (HINGE)s

Near Horseshoe Bay, TX 78657

James

Job Details: 09/25/2020

REFRIGERATOR WHIRLPOOL WRF560SMYW05 "Arrived on site and found defrost drain has clogged. Found liner has blistered along defrost heater and has split open about 4-6 inches near left side. Took photo of damage, called tech line and spoke to TJ #7728879173. Transferred to safety team and spoke to Michael #7728879688. Whirlpool to contact customer in regards to unit. Job complete"

Near Killeen, TX 76542

Job Details: 09/25/2020

DRYER WHIRLPOOL WED49STBW1 "Arrived on site and inspected dryer taking multiple times to dry.Tested the airflow both with and without the vent tube on and determined the issue isnt with the unit, but with customers ventilation system.Customer did point out the door gasket is defective, which I confirmed.Ordering the door gasket and high temp adhesive Office to reschedule the customer.Original call was TG.; ordrng 1 RESEARCH (HIGH TEMP ADHESIVE FOR DRYER DOOR SEAL) and 1 W10906683 (DOOR SEAL (GASKET))"

Near Killeen, TX 76542

Job Details: 09/25/2020

REFRIGERATOR MAYTAG MSB27C2XAM00 "Arrived on site and inspected side by side refrigerator not cooling.Accessed the compressor and found al components running, but the compressor was burning hot to the touch. The condenser fan was also working.The evaporator had no frost pattern at all. The evaporator fan was also working.Job complete"

Near Hewitt, TX 76643

Jonathan M

Job Details: 09/25/2020

WASHER MAYTAG MVWB835DW4 "Arrived on site for a washer that wont fill. Inspected unit and work area. Placed unit in service diagnostics and found an F3 E2 (inlet water temperature fault), F8 E1 (low/no water), and F0 E4 (spin limited by water temperature) error codes. Placed the unit in a manual test and found both hot and cold valves dribbling in water. I checked the waterlines for debris and found the water lines clear. Ordering housing and control and office will need to reschedule customer due to out of stock parts.; ordrng 1 W11170706 (cntrl-elec) and 1 W11172234 (housing)"

Near Killeen, TX 76542

Job Details: 09/25/2020

MICROWAVE WHIRLPOOL WMH73521CS0 Arrived on site and inspected microwave.Found the waveguide had a hole in it and was defective..Job complete

Near Whitney, TX 76692

Jonathan M

Job Details: 09/25/2020

DISHWASHER KITCHENAID KDFE204EBL "Arrived on site for a dishwasher thats not heating. Inspected unit and work area. Placed unit and service diagnostics and found an F7E1 (no heat) error code. Ran unit through an auto test on unit ran as designed and eat it at the end of the cycle. Checked drain hose and found drain hose going up hill into the garbage disposal. Customer advised they use that same whenever they do wash dishes. I advised him to create a loop in the hose so the drain hose goes downhill into the garbage disposal. I advised him that with the unit going uphill into the garbage disposal, it was creating a safe and condition where water was coming back into the unit prior to a cycle. Tested unit several times in unit is working as designed. Call complete."

Near Killeen, TX 76542

Job Details: 09/25/2020

DRYER GE DCVH640EJ0WW "Arrived on site and inspected front load dryer. Determined immediately the unit will need the idler pulley and will return with previously ordered parts.Unit will also need belt, and cap nutOffice to reschedule the customer with TG as technician.DW advised of return call ; ordrng 1 WE12M29 (BELT) and 1 WE12X83 (IDLER PULLEY ) and 1 WE2M96 (CAP NUT)"

Near Kingsland, TX 78639

James

Job Details: 09/25/2020

ICE MACHINE KITCHENAID KUIX305ESS2 Arrived on site and tested operation. Unit has cleaning needed light illuminated but is making ice. Found evidence of hung slab caused by failing cutting grid. Unit will need new cutting grid to repair. Office to schedule return services due to part availability ; ordrng 1 W10919199 (grid-cuttr)

Near Temple, TX 76501

Jonathan M

Job Details: 09/23/2020

REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived on site for a refrigerator thats frosting up in the refrigerator section. Inspected unit and work area. Found damper cover not aligned properly causing freezer air to get trapped by the cover and with condensate and freeze causing ice droplets on the cover. Adjusted cover and tighten screws. Customer also asked about the icemaker making too much ice. I advised her of the icemaker functions and how often it makes ice. I did explain that it would stop making ice once the ice bar comes down and makes contact with ice. I advised she does have an on and off button to stop the icemaker from trying to make more ice. I called Techline and spoke to TJ SR# 7728871402. He advised his is normal operation. He asvis3 to make no further repairs. Call complete.

Near Austin, TX 78729

Scott

Job Details: 09/23/2020

REFRIGERATOR MAYTAG MFX2570AEM4 "Arrived on site ,replaced water dispenser . Dispenser is responding normally . No water leaks detected at time of service. Job complete ."

Near Killeen, TX 76542

Job Details: 09/23/2020

RANGE WHIRLPOOL ACR4303MFW3 Arrived on site to install previously ordered part.Removed and replaced the defective harness.Reassembled and unit tested as designed.Job complete

Near Austin, TX 78749

Kevin

Job Details: 09/23/2020

WASHER WHIRLPOOL WTW4816FW2 "Arrived on site and inspected washer and found connection on capacitor is loose after resetting ran a diagnostic cycle and a calibration cycle, it is now operating properly. No water leaks from connections at time of service, job complete"

Near Austin, TX 78729

Scott

Job Details: 09/23/2020

WASHER WHIRLPOOL MVWX655DW0 "Arrived on site for washer leaving clothes soaking wet after load . Found gearcase & hub failure .

Near Dripping Springs, TX 78620

Robert

Job Details: 09/23/2020

REFRIGERATOR WHIRLPOOL ED5FHAXSL01 "Arrived onsite to replace thermostat in fridge, replaced thermostat, tested unit, unit working properly, office to mail in receipt, job complete."

Near Austin, TX 78748

Luis

Job Details: 09/23/2020

REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system. While replacing evaporator found cap tube broken in liner,called tech support per tech support

Near Austin, TX 78748

Kevin

Job Details: 09/23/2020

DRYER WHIRLPOOL WED4850HW0 "Arrived on site and found blower wheel is making contact with shroud. Adjusted shroud and noise has stopped, recommended to apartment maintenance that vent to the exterior be clean/cleared to prevent any further damage to dryer, job complete"

Near Leander, TX 78641

Tommy

Job Details: 09/23/2020

OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for previously diagnosed parts upon arrival found I could not pull the unit out. Also found unit was on two runners. Unit needs to have a full shelf to be installed properly. Informed customer that unit needed full shelf and to call back once unit was pulled so technician would have access to unit.; O-emld tckt

Near Georgetown, TX 78633

Tyler

Job Details: 09/23/2020

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for freezer needing previously diagnosed led bulb. After installing bulb I found unit functioning as designed. Customer stated while on sight they where still having same water leak issue as before. I diagnosed problem and found inlet valve in ceiling of refrigerator was not fully closing all the way and occasionally leaking water into the ice maker and beyond. Will need to return with new inter valve. ordrng 1 WPW10341329 (water valve assy)

Near Hutto, TX 78634

Andy

Job Details: 09/23/2020

RANGE WHIRLPOOL WEGA25H0HZ0 Arrived on site for range screen not working. Tested and inspected unit and found all screen operations are normal. Instructed customer on use and care and practice for best performance. No gas leaks present at time of service.