Service History 817 - Appliance Express

Near Dripping Springs, TX 78620

Robert

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on job to replace previously diagnosed parts. Replaced freezer light and now lights working properly. Found the refrigerator connected to RO system and water pressure out of dispenser without filter same as out of RO faucet.

Near Austin, TX 78758

Scott

Job Details: 12/16/2020

DRYER WHIRLPOOL WED560LHW0 Arrived on site for noise dryer . Found will need noise kit . Ordering motor just in case needed . Please call to set return ; ordrng 1 W11234001 (MOTOR) and 1 W11401018 (NOISE KIT )

Near Austin, TX 78717

Wesley

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL WRS311SDHM05 arrived onsite for unit freezing food in fridge section. Replaced Themistor. Unit is otherwise operating as designed. Advised findings. Temps are a 2f and 36f.

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 12/16/2020

DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site for dishwasher not starting cycle. Performed diagnostics mode and checked fault codes. Found error code F10 -E1. Disassembled door and disconnected wax motor and tested in normal mode and found unit working. Will need to replace wax motor. ; ordrng 1 W11416460 (WAX )

Near Georgetown, TX 78633

Cliff

Job Details: 12/16/2020

WASHER WHIRLPOOL MHW6630HW1 Arrived on site to replace rotor and stater for washer. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Bluffton, TX 78607

Tommy

Job Details: 12/16/2020

RANGE JENN-AIR n/a "Arrived onsite for inconsistent heat in range cook top. Upon arrival could not find any paper work for unit and unit , module number was scratched off. Tested all four burners. Found all four heating tested unit heat with multiple and all burners in combination. Found burners were good. Tested again and left burners on for extended period of time. Found burners heating as designed. Job Completed. Tested bake and broil as well both operating correctly."

Near Austin, TX 78735

Kevin

Job Details: 12/16/2020

WASHER MAYTAG MVWC565FW2 "Arrived on site and inspected washer and found saved error code for unbalanced load, found tub and basket are not centered in washer. Used leveling feet to center it and ran a spin cycle to ensure it is no longer making contact with inner wall. No water leaks from connections at time of service, job complete"

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 12/16/2020

MICROWAVE WHIRLPOOL WMH31017HS-6 Arrived on site for he microwave will blow for 2 minutes to cook then it will completely stop working. The clock on the microwave will continue to count down while the fan is off. Upon arrival I placed a cup of water in the microwave for 40 seconds. The water was warm. Turned on the fan and it only hummed. Replaced control board and the blower motor did not spin as designed. Instead it hummed just as it did when I arrived. Tested interlocks and they tested faulty. Interlocks I was sent with werent for this microwave. Ordering new interlocks and will return with blower motor to complete repair. Ive updated the model number so it reads correctly in this ticket. Contacted customer to inform them of parts on order. ; ordrng 1 W11252186 (interlock) and 1 W11252187 (interlock)

Near Austin, TX 78724

Matthew

Job Details: 12/16/2020

MICROWAVE WHIRLPOOL WMH78019HZ0 "Arrived onsite for F2E1 stuck key failure code. Per specs, need to replace touch panel. Ordering panel and bringing control. Office to reschedule.; ordrng 1 W11188091 (door/mw)"

Near Georgetown, TX 78628

Kayman

Job Details: 12/16/2020

WASHER WHIRLPOOL MVWB835DW4 Arrived onsite to install previously diagnosed parts. I installed the gear case and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service . Job complete.

Near Leander, TX 78641

Lou

Job Details: 12/16/2020

DRYER LG DLEY1701V "Arrived on site to inspect dryer not drying and water leaking from the unit. Upon further inspection, the customer advised that when they use the steam cycle, the unit leaks water onto the floor. I disassembled the unit and found that the nozzle assembly was leaking. Also, it appeared the valve is leaking as well.. I reassembled the unit and tested. Unit is operating as designed minus the steam cycle. No lint observed during service, job completed."

Near Austin, TX 78727

David Z

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to diagnose refrigerator with icemaker not producing ice, and things thawing in freezer. FC 27 degrees. Found no frost pattern on evaps at all. Did sealed system check. Could hear compressor being loud and shrill, and found an ice block on evap. Ordering sealed system parts. Office to reschedule for sealed system. ; ordrng 1 2HOURWINDOW (SEALED SYSTEM ) and 1 8201675 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)"

Near Austin, TX 78717

Wesley

Job Details: 12/16/2020

WASHER WHIRLPOOL MVWC565FW2 Arrived onsite for complaint of not enough water volume and lint being left on clothes after the cycle. No error codes. Repaired water level issue by clearing sudsing build up in the air trap hose. Advised customer on the other issues they asked about and answered questions.

Near Dripping Springs, TX 78620

Richard

Job Details: 12/16/2020

WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for the washer not draining properly. Ran diagnostics and found no error codes. During testing found that the drain pump was clogged causing the no drain issue. Removed clog .Also found that there was a lot suds. Ran a rinse cycle to remove suds and replaced pressure switch due to the suds. After repair washer tested good and no leaks detected complete

Near Austin, TX 78703

Jacob

Job Details: 12/16/2020

OVEN KITCHENAID KOST100ESS03 Arrived onsite to replace part ordered by previous tech. Replaced UI panel. Tested unit. No issues at this time. Job complete

Near Round Rock, TX 78681

David S

Job Details: 12/16/2020

OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven not heating. I inspected the unit and work area. I found fault code f6e4 UI to control state status. I found the unit not connected to WiFi or a whirlpool app. I am ordering the appliance control manager to complete the repair. I got the unit connected to WiFi and the customers whirlpool application. The office will reschedule when we have an eta on the control.; ordrng 1 W11261167 (cntrl-elec)

Near Austin, TX 78727

Wesley

Job Details: 12/16/2020

RANGE AMANA AGR5330BAS3 Arrived onsite and found flame normal but possible mismolding of caps and heads causing flame to be uneven. Ordering caps and heads to repair. ; ordrng 3 WP98017461 (cap-burner)s and 3 WPW10636224 (burnr-top)s

Near Driftwood, TX 78619

Leonardo

Job Details: 12/16/2020

MICROWAVE KITCHENAID KOCE500ESS01 Arrived on site to replace door and hinges and springs. Replaced all parts test unit and unit test good job complete. Door working correctly

Near Leander, TX 78641

Justin

Job Details: 12/16/2020

REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator with ice maker not making ice. Found that the ice maker would not harvest and the control was not communicating with ice maker. Replaced control and ice maker. Tested and put unit into diagnostic mode and found unit functioning as designed now. Call complete.

Near Belton, TX 76513

Tyler

Job Details: 12/16/2020

DISHWASHER KITCHENAID KUDE20IXSS1 I have on site for dishwasher that had a broken up a rack. Upon arrival I found that the rails we were sent with our indeed functioning on the dishwasher as designed and the issue with the upper rack falling out of place was due to the adjuster kit on both sides breaking off the wheels. We will need to confirm with the agent for the adjuster kit due to being out of stock and not available for drop shipping. Office to reschedule once availability of part is known; ordrng 1 W10712394 (adjuster KIT)

Near , TX 78633

Cliff

Job Details: 12/16/2020

FREEZER MAYTAG MQU1556AEW2 Arrived on site to diagnose a freezer that is not sealing properly. Tested unit and found freezer door twisted causing it not to seal in the lower left corner. Issue cannot be fixed and unit will need to be replaced.

Near Taylor, TX 76574

Andy

Job Details: 12/16/2020

MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived on site for microwave bulb not working and lamp housing shocked customer. Tested and inspected unit and found failed bulb and lamp housing. Removed failed parts and replaced with new. Tested unit and all operations are normal. Called whirlpool safely and spoke with Kim (SR# 7729467949) Job complete.

Near Austin, TX 78701

Jacob

Job Details: 12/16/2020

WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for unit having a broken latch. Looked at unit. Saw that latch was broken. Replaced latch. No issues at this time. Job complete

Near Austin, TX 78734

David Z

Job Details: 12/16/2020

COMPACTOR WHIRLPOOL GC900QPPB6 Arrived on site to install new switch to resolve unit not running. Replaced off switch due to previously installed switch being defective. Retested and unit is now working as designed. Call complete.

Near Austin, TX 78703

Jacob

Job Details: 12/16/2020

DRYER LG DLGX3571W Arrived onsite for unit not drying clothes properly. Looked at unit. Unit was heating properly. Did notice that vent on the outside of the wall was clogged. Let customer know that clog needs to be removed in order for the unit to dry clothes best. Customer will do the un clog them selves. No issues at this time. Job complete

Near Austin, TX 78735

Leonardo

Job Details: 12/16/2020

VENTHOOD UNKNOWN UVL6048JSS0 Arrived on site to test unit for lights rapid flickering. Called Techline and per enginers rapid flickering is normal due to light getting small voltage for low setting. Job complete.

Near Kyle, TX 78640

Jacob

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Arrived onsite for unit leaking from underneath the unit, near the filter housing. Customer turned off water from the wall and the leaks stopped, turned water back on and the unit was leaking underneath once again. Went ahead and replaced filter housing. Tested unit. No leaks at this time. Job complete"

Near Leander, TX 78641

Lou

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL GS6NBEXRS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice dispenser motor not operating, the shaft, washers being rusted and it missing the coupling, I removed and replaced the motor, shaft washers and installed a new coupling and tested. Unit is operating as designed. Customer advised that the ice in the bin is still clumping up. I found the ice in the bin clumped at the bottom of the bin. I placed my flashlight at the opening of the ice chute and found a small gap between the ice door and ice chute. Since the ice door was recently replaced, I am ordering the ice door motor, bracket and connector.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WP2305202 (bracket) and 1 WP2305242 (connector) and 1 WPW10184813 (motor)"

Near Kyle, TX 78640

Robert

Job Details: 12/16/2020

WASHER WHIRLPOOL MVWC465HW2 Arrived on job for complaints of noise. Ran diagnostics and found no codes and ran test cycle. Unable to duplicate error.

Near Georgetown, TX 78633

Cliff

Job Details: 12/16/2020

MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site to diagnose a microwave that will not consistently start cooking cycle. Tested unit and found failed interlock assembly. Installed new interlock kit and tested unit. Found all is functioning properly at this time

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 12/16/2020

RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site for Visibly Failed, Broken or Missing Parts - Gas and Dual Fuel Range - PRE-ID Anti-Tip BracketFound bracket had already been installed. Front right side burner knob was missing. ; ordrng 1 WPW10339442 (knob)"

Near Georgetown, TX 78626

Lou

Job Details: 12/16/2020

REFRIGERATOR FRIGIDAIRE FFHS2611PFBA "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I attempted to jump start the IM by turning the large gear and it failed. I removed and replaced the ice maker and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 12/16/2020

RANGE WHIRLPOOL WFG320M0BS3

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 12/16/2020

MICROWAVE WHIRLPOOL KOCE500ESS11 "Arrived on site for oven combo, microwave door not closing intermittently. Inspected unit and work area. Found right mounting screw not flushed with unit. Corrected screw and made minor adjustment to door. Tested door and heating operation. All tested good."

Near Georgetown, TX 78628

Jonathan S

Job Details: 12/16/2020

REFRIGERATOR KITCHENAID KSCS25FSMS01 "Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found icemaker leaking water. Removed icemaker, found heater was corroded and ice build up in motor housing. Will need to replace icemaker assembly. Installed new ice maker and monitored harvest cycle. All tested good, no water leaks detected.

Near Granger, TX 76530

Andy

Job Details: 12/16/2020

DISHWASHER GE GDT630PMM4ES Arrived on site for dishwasher will not start. Tested and inspected unit and found failed latch. Customer was sent new latch by GE. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Austin, TX 78732

David Z

Job Details: 12/16/2020

REFRIGERATOR GE ZISB480DXA "Arrived on site to diagnose refrigerator that is making a loud noise every 5 minutes. Found that the damper appears to be failed. Tracked the noise to the lower section of the RC and could hear it loud behind the air tower. Ordering damper and foam. Office to reschedule, with AUTHO from AHS.; ordrng 1 AUTHO (AUTHO) and 1 WR02X12861 (damper foam asm 48) and 1 WR49X10107 (monogram fridge air)"

Near Round Rock, TX 78681

Kayman

Job Details: 12/16/2020

WASHER WHIRLPOOL GHW9100LW Arrived onsite for washer with cracked lid latch and no starting cycle. Upon inspection I found the unit would power on. I found the door hinge was sagging causing the door struck to not make contact with the latch correctly. I found the bellow frayed and evidence of rust from water dripping down the front. I tried to put the unit into diagnostics and the control button broken and stayed pushed in.

Near Georgetown, TX 78633

Cliff

Job Details: 12/16/2020

RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to diagnose a range that is giving errors. Found F1 control error at time of service. Replaced control and tested unit. Found all is functioning properly at this time.

Near Leander, TX 78641

Lou

Job Details: 12/16/2020

DISHWASHER KITCHENAID KDTM384ESS1 "Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor failure, I removed and replace he sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service. Job completed."

Near Leander, TX 78641

Lou

Job Details: 12/16/2020

WASHER WHIRLPOOL WET4027HW1 "Arrived on site to inspect stacked washer not draining. Upon further inspection, I found water in the tub and unit plugged in. Attempted to place unit in diagnostics and it failed. Following the tech sheet, I tested voltage (125V) and tested the control and found it not producing +12VDC at connector J12 1 & 4. Removed the water using my shop vac. Ordering the main control (2) and will return with the latch and drain pump. No water leaks observed during service.; ordrng 2 W11481725 (CONTROL)s"

Near Los Robles, TX 78738

Luis

Job Details: 12/16/2020

ICE MACHINE KITCHENAID KUID508HPS00 "Arrived on site for no ice. Icemaker shut down diagnosed a defective drain pump,removed unit from enclosure found water marks on wall and floor traces leak to waterline source. Replaced defective drain pump,ran water through drain pump no leaks to tubing or connections on pump,tightened waterline source,small traces of water from connections customer will replace waterline source"

Near Georgetown, TX 78626

Kayman

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived onsite for refrigerator no cool. Upon inspection I found the units lights on but I could not hear the compressor or fans. I noticed the cooling for the unit was turned off. I turned the cooling on and waited. I didnt detect any cooling so I accessed he evaporator. I found that after 20 mins of run time there was no frost pattern on the evaporator. I also noticed the suction line was flattened out a bit. I am ordering a compressor (WPW10507886) dryer (W10843121) evaporator (W10836706) coupler (W10913906). Requesting SS tech and 2 to 3 hours for repair. Office to R/S due to part availability. ; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 WPW10507886 (compressor)

Near Round Rock, TX 78681

David S

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site to install previous diagnosed part. I gained access to the water valve and replaced new. I tested the ice maker and it cycled and filled with water. Job complete.

Near Austin, TX 78753

Scott

Job Details: 12/16/2020

DISHWASHER KITCHENAID KDFE204KBL0 "Arrived on site for dishwasher not draining properly ,small amount of water in tub. Replaced drain pump motor . Reran diagnostics all checked normal no water leaks detected at time of service. Job complete"

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 12/16/2020

WASHER WHIRLPOOL WTW8500DC5 Arrived on site for THERE IS A BAD SMELL COMING FROM UNIT--PLUMBER TOOK A LOOK ALREADY AT PIPES ALREADY--TRIED >>>. Opened washer and removed wash plate. No residue built up anywhere underneath wash plate. Found drain tube going to wall had a loop. Removed loop in drain hose. Placed washer in diagnostics and no error codes came on. Showed customer how to use affresh with clean washer cycle. No leaks detected. Job completed.

Near Lakeway, TX 78734

Robert

Job Details: 12/16/2020

MICROWAVE GE JVM3160RF2SS Arrived on job to replace fuse. After replacement test operation and magnetron started immediately. Will need to replace control that is on order. ; saved tckt

Near Hutto, TX 78634

Jimmy J.

Job Details: 12/16/2020

WASHER MAYTAG LAT8435AAE Arrived on site for AGITATES IN ALL CYCLES- SHAKES/MOVES WHEN RUNNING AS IF OUT OF BALANCE. Started a normal cycle and let washer fill. Stopped and set to spin due to customer stating this is when the washer wobbles and gets out of balance. Washer ran as designed. Customer gave me a blanket to try. Ran normal cycle and let washer fill. Once filled set to spin. Washer began wobbling and moving around. Stopped washer and inspected legs on all four sides underneath washer. Found left back leg was raised all the way up causing the machine to be off balance. Lowered left back leg even with back right leg. Started spin cycle again and adjusted front left leg due to being off balance when set to spin. Machine is now in balance. Still wobbles but within manufacturer expectations. No leaks. Job completed.

Near Austin, TX 78728

Wesley

Job Details: 12/16/2020

WASHER WHIRLPOOL WTW7300DW0 Arrive donsite and found evidence of leak from valve. Replaced valve. All checks good. Unit is now operating as designed.

Near Austin, TX 78756

Matthew

Job Details: 12/16/2020

RANGE WHIRLPOOL WFE320M0JS0 "Arrived onsite to replace dented control panel. Replaced panel, tested unit and unit is functioning properly. Job complete"

Near Austin, TX 78759

Scott

Job Details: 12/16/2020

DISHWASHER KITCHENAID KUDS30FXSS8 "Arrived on site for dead dishwasher . Found unit had burned up at control at power connection . Ordering control and main harness thermostat bracket ,AUTHO . Also ordering sensor and drain pump. No water leaks detected at time of service. Call to set return .; ordrng 1 AUTHO and 1 W10300703 (TSTAT BRACKET ) and 1 W10871221 (HARNESS ) and 1 WPW10348269 (PUMP) and 1 WPW10705575 (SENSOR )"

Near Austin, TX 78738

Luis

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site for ice issues. Ran diagnostics icemaker making a really loud noise while running through a harvest,removed cover found plastic mold bent,ordering a new icemaker; ordrng 1 W10873791 (Icemaker)"

Near Round Rock, TX 78665

Kayman

Job Details: 12/16/2020

WASHER WHIRLPOOL MVWB835DW4 Arrived onsite for washer with lid problem. Upon inspection I found the lower left side of the lid is cracking and breaking at the hinge (see quick pic) I will need to order the hinges and lid for repair. Ordering lid (W11259006) left hinge (WP8563965) right hinge (WP8572974 ) office to R/S due to part availability. ; ordrng 1 W11259006 (lid) and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge)

Near Austin, TX 78737

Brandon

Job Details: 12/16/2020

RANGE WHIRLPOOL KFDC558JSS00 "Arrived on site to replace rack and lp conversion kit, I replaced rack and instructed customer to have licensed plumber install conversion kit."

Near Georgetown, TX 78628

Kayman

Job Details: 12/16/2020

WASHER WHIRLPOOL MVWC565FW2 ArrIved onsite for washer that stopped mid cycle and has water in the basket. Upon inspection I confirmed the standing water. I tried putting the unit into diagnostics but I could not get the control to do anything. I replaced the control and was able to put the unit into diagnostics. I found the drain pump not responding when called for. I checked continuity at the drain pump harness and it showed open. I lifted the unit and found the drain pump wire had shorted and backed out of the connector. I repaired the connector and tested the unit again. The unit is working as designed at this time and no leaks detected during time of service. Job complete.

Near Manchaca, TX 78652

Leonardo

Job Details: 12/16/2020

RANGE WHIRLPOOL WFG505M0BS0 Arrived on site to test unit for oven not coming on. Test unit and found bad glow igniter. Replaced igniter test unit and unit test good unit heated to 350 no leaks present at this time job complete.

Near Austin, TX 78732

David Z

Job Details: 12/16/2020

DISHWASHER WHIRLPOOL MDB8959SKZ Arrived on site to install drain pump to resolve broken drain pump. New pump broken into pieces in box. Need new drain pump.Reordered drain motor; ordrng 2 W11497943 (DRAIN PUMP)s

Near Georgetown, TX 78633

Cliff

Job Details: 12/16/2020

RANGE WHIRLPOOL WFG550S0HZ2 Arrived on site to replace trim and handle for range. Replaced both parts and tested unit. Found all is functioning properly at this time.

Near Dripping Springs, TX 78620

Robert

Job Details: 12/16/2020

OVEN WHIRLPOOL WOS92EC0AS03 Arrived on job for complaints of no power. Found fuse open. After replacement test operation.

Near Manor, TX 78653

Andy

Job Details: 12/16/2020

OVEN WHIRLPOOL WOD51EC0HS01 And on site for oven fan blower code. Upon arrival customer informed that oven keeps showing fan speed code and that for a while when power cycled it would work. Checked for error codes and found fan speed code and control code. Will need to replace control. Ordering needed part. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec)

Near Harker Heights, TX 76548

Tyler

Job Details: 12/16/2020

REFRIGERATOR GE GSL25IGXBLS Arrived on site for a refrigerator needing a previously diagnosed ice bin bucket upon arrival I installed a new bucket and is able to test and verify that it is now dispensing the iso correctly and efficiently. Call complete

Near Leander, TX 78641

Lou

Job Details: 12/16/2020

MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to inspect microwave not heating. Upon further inspection, the customer advised that the unit showed error code F1E4. I placed the unit in diagnostics and it showed no error codes. I followed the tech sheet in testing the error code and found the 4903 replay open. I advised the customer of my findings and am ordering the main control and office to schedule return service. Upon return, I will replace the main control and both interlocks/switches. Unit left unplugged for safety.; ordrng 1 W10892389 (cntrl-elec)"

Near Austin, TX 78727

David Z

Job Details: 12/16/2020

DRYER WHIRLPOOL WED6620HC1 Arrived on site to install previously diagnosed parts to resolve unit going off program and blinking. Replaced control and console and retested. Unit is now working fully as designed. Call complete.

Near Austin, TX 78749

Luis

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL KRSC503ESS00 Broken icemaker ordering a new icemaker; ordrng 1 W10873791 (Icemaker)

Near Lorena, TX 76655

Jonathan M

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for a refrigerator that is intermittently not cooling and will not change the settings. Customer advised that the unit will show the double line on the jazz board indicating that the unit is not cooling. He advised that if you unplug it and replug it back in sometimes it will work but that if its left that it will take anywhere from a few hours to over two days to come back on by itself. I called Techline and spoke to JK SR# 7729518292. He advised that based on the customers complaint, the only issue it could be is with the jazz board itself since its not responding to the customer input and is causing intermittent power failures. Replaced control and tested unit. Unit is now working as designed. Call complete."

Near Austin, TX 78734

Robert

Job Details: 12/16/2020

WASHER WHIRLPOOL MVW6230HW0 Arrived on job for complaints of not starting. Found the striker broken again. Replaced striker and tested lock three times.

Near Cedar Park, TX 78613

Justin

Job Details: 12/16/2020

DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site to install previously diagnosed parts. Uninstalled old sump and reinstalled new one. Tested unit and monitored for leak, no leak detected. Found drain pump making loud noise. Uninstalled drain pump and found small obstruction, cleared it and installed pump. Tested unit again and it functioned as designed. Installed new shield. Call complete."

Near Austin, TX 78748

Kevin

Job Details: 12/16/2020

WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site and found saved error code F1E1, ACU has failed. After replacing it ran a diagnostic cycle and it is now operating properly. No water leaks from connections at time of service, job complete"

Near Austin, TX 78750

Luis

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL WRT771REYM00 "Arrived on site for loud noise while dispensing water. Tested dispenser loud noise weak water flow,removed filter good water water flow,installed a new filter ran water dispenser unit working as designed.

Near Round Rock, TX 78681

David S

Job Details: 12/16/2020

DISHWASHER KITCHENAID KDFE104DSS3 "Arrived on site for dishwasher not washing properly. I inspected the unit and work area. I found fault code f6e4 float switch open. I inspected the float switch and found it working. I spoke to the customer about what the unit has been doing. He stated he replaced the water valve and float switch already, and he could get then wash motor to run occasionally. I ran the unit through diagnostics and found the wash motor not pumping. I swapped in a new control to verify. I ran the unit through diagnostics cycle again and it worked as designed.

Near San Marcos, TX 78666

Andrew

Job Details: 12/16/2020

DRYER WHIRLPOOL WED4815EW1 "Arrived on site to unit for not heating. Found bad heating element. Replaced element, tested unit, unit was still not heating. Found bad timer, replaced timer. Tested unit, unit is now heating as designed. Verified with customer unit is now heating correctly. Job complete."

Near Spicewood, TX 78669

Brandon

Job Details: 12/16/2020

RANGE WHIRLPOOL KCGC506JSS00 "Arrived on site for customer complaint of front right and front left burners being to high. Found both simmer orifices on FR and FL burners were the wrong size. Customer had conversion kit, changed the simmer burner orifices to 50mm LP, unit tested good."

Near Briarcliff, TX 78669

Brandon

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site to install the door trim, after installing, unit tested good."

Near Bertram, TX 78605

Tommy

Job Details: 12/16/2020

RANGE HOTPOINT RGB628ET1WH Arrived onsite for range not baking. Upon arrival inspected igniter did not find damage. Inspected cooktop unit cooktop running as designed. Found that unit cavity thermostat read as OL. Ordering new cavity thermostat so unit will ignite. .; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WB20K8 (CAVITY THERMOSTAT )

Near Georgetown, TX 78633

Cliff

Job Details: 12/16/2020

OVEN WHIRLPOOL WOC54EC0AS02 Arrived on site to diagnose an oven that is not holding temperature. Tested unit and found all elements fully functional. Control board is not registering temperature properly causing baking issues. Replaced control and tested unit. Found all is functioning properly at this time.

Near Austin, TX 78721

Matthew

Job Details: 12/16/2020

DISHWASHER WHIRLPOOL wdf510paysa "Arrived onsite for dishwasher not heating. Upon inspection found heating element broken. Replaced element, tested unit and unit is functioning properly. No leaks present at this time. Job complete"

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 12/16/2020

DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for Cannot start dishwasher. Also, the control panel is not working well as it displays the wrong cycle lights. Placed in diagnostics and got F9E1. Sump and motor will need to be replaced due to faulty diverter. Returning with all parts. The UI LEDs are not lighting up as designed. UI will need replacement. Office will call customer once parts arrive. ; ordrng 1 W10917110 (pump&motor) and 1 WPW10526114 (panel)"

Near Austin, TX 78717

Justin

Job Details: 12/16/2020

DISHWASHER KITCHENAID KUDI01FLSS6 Arrived on site for dishwasher with unit not starting. Upon further inspection I found that the units buttons all functioned and led lights lit up. I gained access to door latch and found the latch was not allowing the switches to close and allow the unit to start. I ohmd out switches and both ohmd out good. Installed new latch and unit functioned as designed. Also found door on u it to filament down once opened. Found spring had broken off of door allowing this to happen. Ordering link kit to install and fix. ; ordrng 1 8194001 (LINK KIT)

Near Hutto, TX 78634

Andy

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL WRF990SLAM02 "Arrived on site for refrigerator not making ice. Tested and inspected unit and found issues with water fill. As well as ice box cooling. Temperature in FC and RC are good. Ordering needed parts. Office to schedule return trip. Authorization needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10815476 (tube-water) and 1 W10870822 (cntrl-elec) and 1 W10898445 (cntrl-elec) and 1 WPW10341329 (water valve assy) and 1 WPW10554299 (heater), states that autho needed"

Near Waco, TX 76705

Jonathan M

Job Details: 12/16/2020

COOKTOP KITCHENAID KGCC566RBL07 Arrived on site for a cooktop that would not ignite right away on the left front burner. And work area. Tested unit and confirmed customers complaint. Replaced burner head and tested unit. Unit is working as designed. Call complete.

Near Elgin, TX 78621

Andy

Job Details: 12/16/2020

DISHWASHER MAYTAG MDB8989SHZ0 "Arrived on site for dishwasher humming noise and rack issues. Tested and inspected unit and found humming due to installation, cabinet that unit is in is low. So when installed unit is so low motor is against the ground making it vibrate and can not be adjusted up due to cabinet and countertop. Instructed customer on this. Found rack issues due to failed adjuster clip. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."

Near Kyle, TX 78640

Richard

Job Details: 12/16/2020

REFRIGERATOR GE GSE25GSHJCSS "Arrived onsite for the refrigerator freezer evaporator frozen solid and not cooling. During installation of parts that were ordered found that the defrost heater is no good. It OHMED out bad. Will need to replace defrost heater and all other parts ordered. Ordering parts and office to schedule ; ordrng 1 WR51X10055 (Defrost heater) and 1 Authorization (Authorization needed for repair), states that autho needed"

Near Cedar Park, TX 78613

Wesley

Job Details: 12/16/2020

REFRIGERATOR KITCHENAID KFIV29PCMS00 Arrived onsite for repeat evap frosting over in fresh food. and spoke with Bruce with techline. SR#7729520128 Service pointer #w11092686Ordering evap cover and evap harness. Ordering customer defrost prior to repair. Techline recommendation of following through steps of service pointer. ; ordrng 1 W10633627 (motor-evap) and 1 W11211387 (cover-evap)

Near Waco, TX 76706

Jonathan M

Job Details: 12/16/2020

WASHER WHIRLPOOL WTW4955HW1 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced actuator and tested unit. Unit began to spin and agitate as designed when putting unit into a manual test. Call complete.

Near Austin, TX 78748

Kevin

Job Details: 12/16/2020

DISHWASHER WHIRLPOOL WDF590SAJM0 "Refer complaint about heating element back to whirlpool. Arrived on site and found upper rack adjusters are broken. They will need to be replaced in order to correct issue. Customer also has a complaint that heating element is not working, ran a diagnostic cycle and did not find any saved error codes. At the end of the diagnostic cycle showed customer that heating element is on and took a short video and sent it to CS. . Ordering adjusters 7729514712; ordrng 2 W10712395 (Adjuster)s and 4 WPW10195840 (Positioner)s and 4 WPW10195839 (Adjuster)s"

Near Troy, TX 76579

Jonathan M

Job Details: 12/16/2020

WASHER WHIRLPOOL WTW5000DW3 Arrived on site for a washer that would not fill. Inspected unit and work area. Placed unit and service diagnostics and found an F8 E1 (no/long fill) and F5 E2 (lid lock fault) error codes. Tested unit in a manual fill test and found cold water valve not allowing water in. Tested lid lock and found Medlock seemingly working OK. Went ahead and replaced both parts to make sure customer was good. Tested unit and unit is now working as designed. Call complete.

Near Del Valle, TX 78617

Jacob

Job Details: 12/16/2020

WASHER MAYTAG MVWX655DW1 "Arrived onsite for unit making a noise. Looked at unit. Unit was stuck in drain mode. Couldnt replace control, was sent with wrong control. Re ordered control. Rescheduled with customer. No leaks at this time. Job complete ; ordrng 1 W11116592 (cntrl-elec)"

Near Leander, TX 78641

David S

Job Details: 12/16/2020

MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for oven not heating properly. I inspected the unit and work area.I found the oven hot and just used. I entered diagnostics and found fault code f6e4 UI to control state. I gained access to the appliance manager and verified everything is plugged in correctly. I checked resistance to the bake broil and oven sensor, all are testing with in range. I am ordering the appliance manager and the console according to tech sheet to complete the repair. The office will reschedule when we have an eta on the parts. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11297728 (console)"

Near Liberty Hill, TX 78642

Tommy

Job Details: 12/16/2020

MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for unit not heating during bake. Upon arrival found that unit was intermittently heating. Could hear control bake relay clicking and chattering on occasion. Ordering control .; ordrng 1 W11261167 (CONTROL )

Near Killeen, TX 76542

Job Details: 12/16/2020

RANGE GE JBP66SM3SS Arrived to install previously ordered parts. Removed and replaced the element and infinite switch.Reassembled and unit tested as designed.Job completed

Near Copperas Cove, TX 76522

Job Details: 12/16/2020

DISHWASHER KITCHENAID KDFE104HPS1 Arrived on site to inspect dishwasher with extremely long running time. Ran dishwasher and diagnostics to reset the control. Unit now operates as designed. No leaks detected at time of service. Job completed. Customer satisfied

Near Austin, TX 78746

Kevin

Job Details: 12/16/2020

WASHER MAYTAG MVWB835DC4 "Arrived on site and inspected washer and found saved error code F8E1, Set washer into a diagnostic cycle and found there is no water flowing from the cold water valve. Sound cold water tap/source behind washer is off. After turning it on washer is now able to complete a diagnostic cycle and its working properly. A week prior apartment maintenance was looking for a leak and left The cold water valve turned off.

Near Austin, TX 78737

Leonardo

Job Details: 12/16/2020

VENTHOOD WHIRLPOOL KVWC956JSS0

Near Austin, TX 78749

Leonardo

Job Details: 12/16/2020

OVEN LG LRG3193ST/00 Arrived on site to test unit for not heating. Test unit and found bad igniter.

Near Austin, TX 78734

Robert

Job Details: 12/16/2020

DRYER AMANA NED4655EW1 Arrived on job to replace previously diagnosed parts. Found the cutoff switch not working properly. Replaced cutoff and test.

Near Austin, TX 78741

Kevin

Job Details: 12/16/2020

DISPOSAL WHIRLPOOL GC1000PE4 "Arrived on site and sound garbage disposal motor is not turning, replaced it with a new one and insured is operating properly, job complete"

Near Austin, TX 78747

Richard

Job Details: 12/16/2020

RANGE WHIRLPOOL WFE525S0JS0 Arrived onsite for the oven control panel has a dent. Replaced dented control panel and all tested good. Complete

Near Andice, TX 78628

Jonathan S

Job Details: 12/16/2020

OVEN WHIRLPOOL WOS51EC7HS02 "Arrived on site for door not unlocking after self clean. Inspected unit and work area. Performed diagnostics mode and checked fault codes, found no errors. Performed component activation and tested door lock 3 times and found responsive. Found failure occurred due to thermal expansion. Customer complained of glass appearance after self clean (see SD-QuickPic). Was able to remove film with dry eraser (see SD-QuickPic). All operations tested good."

Near New Braunfels, TX 78132

Noah D

Job Details: 12/16/2020

RANGE WHIRLPOOL KCGS356ESS00 "Arrived on site to inspect burner for not lighting correctly, upon inspection found the front right burner was the wrong size orifice, replaced orifice with correct white labeled orifice. All functions returned. Complete"

Near New Braunfels, TX 78130

Noah D

Job Details: 12/16/2020

WASHER WHIRLPOOL WFW560CHW1 "Arrrived on site to inspect washer for lights being out, checked all functions of washer and found no lights out after reset, all functions worked. Complete"