"Arrived on site for complaints of no ice. Tested icemaker and found it was not getting water. Installed new valve and tested. Icemaker now getting water. No water leaks detected, job complete."

"Arrived on site for no ice,found icemaker stuck in mid harvest diagnosed a defective icemaker,installed a new icemaker power cycled unit icemaker ran through a harvest and filled with water.

"Arrived on site for ice build up in freezer,checked door seal good,removed door found a broken screw inside of freezer door insert,unable to remove broken screw end,unit will need a new freezer door. Ran diagnostics thermistors passed,fans passed changed defrost setting.

"Arrived on site. Replaced control,harness,drip pan,compressor,evaporator and three way valve. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Found defective freezer led replaced freezer led per service pointer. AHS to cover sealed system parts and labor from previous diagnosis,WP to cover parts and labor for led module autho S191AQ; used 1 W10695459 (Led module) from stock"

"Arrived on site for freezer not cooling. Found evaporator incased in ice,ran diagnostics fan powered on,thermistors passed,ran heater test heater powered on diagnosed main control not sending unit through a normal operating defrost cycle unit will need a new main control,part is on a factory back order with no eta. Will order part. ; ordrng 1 WPW10675033 (Control)"

"Arrived on site for no ice. At time of visit ice in bin,ran diagnostics all test passed,ran unit through a normal operating cycle found unit not fully filling with water power cycled recirculating pump not consistently running diagnosed a defective recirculating pump,replaced pump ran test and normal cycle unit working as designed"

"Arrived onsite to replace previously diagnosed parts. Replaced compressor, dryer, access valve and lokrings. Used lokring from PR, will need replenishing. Replaced parts and charged per spec. Pressures are good and unit is cooling. Advised customer to give 24 hrs to cool adequately. Job complete"

"Arrived on site for complaints of not advancing. Tested unit in factory diagnostics and found the unit would not go into spin. Ran drain and spin cycle and same result. Tested capacitor and found it reading 30nf. Will need new capacitor to complete repair. Also bringing the motor and prescreened parts back to ensure completion. No water leaks detected, office to reschedule.; ordrng 1 W11497303 (Motor) and 1 W11428524 (Capacitor)"

Arrived onsite for fan coming on during heavy cooking. Found unit is operating as designed. Provided customer instruct on sensor override during hi heat stove top use. All else checks good. Advised customer on findings.

Arrived to instal previously diagnosed and ordered part. I removed the failed UI and installed the replacement. The unit operated and cycled as designed. CX will contact dryer vent cleaning company prior to use.

Arrived onsite to replace the tub. Replaced part. Tested the unit. Unit tested good. No leaks at this time. Job complete

Arrived onsite to replace the heating element as per whirlpool. Replaced part. No issues at this time. Job complete

Arrived onsite to reply he ice maker. Replaced the ice maker. No issues at this time. Job complete

Arrived onsite for unit not agitating. Checked underneath the unit and found that the actuator was not the correct one. Replaced the Actuator. Tested the unit. Unit tested good. No leaks at this time. Job complete

"arrived onsite for unit still leaking water. Customer had the bin pulled out and said ice was clumping up and leaking from the dispenser. Said his wife may have slipped on the water that came from the dispenser. Found that the coupler from the motor side had sheared apart, and while looking around the door did see that a piece of blue tape was in between the seal and the cabinet. Removed the tape. Called Techline to report all issues. Said to replace the coupler and if warm air is getting in the ice will clump up and leak from the dispenser and agreed that the found blue tape more likely was the issue. Got sr#7733156957. Called safety to report possible injuries got sr#7732801951. Ordered parts. Office to reschedule ; ordrng 1 WP2220458 (Coupling) and 1 W10852956 (Spring)"

Arrived onsite to replace the control once again. Replaced the control. Tested the unit. Unit tested good. No leaks at this time. Job complete

"Arrived on site and inspected dishwasher and found no power showing on display. Inspected power connections and found wire is burnt out, took one picture. Redid connections and dishwasher will now power on and is running normally

Arrived on site to resolve bottom seal. Replaced seal test unit and unit test good job complete.

Arrive from site to replace console and control board. Replaced both parts test unit and unit test good job complete.

Arrived on site to test unit for not drying. Test unit and found opened heating element. Test unit and unit test good no leaks present at This time. Job complete.

"Arrived onsite for washer with error code and not starting a cycle. Found harness wire to thermistor broken and thermistor out of range. Harness will need parts research contacted SR. Could not quote customer accurately. When part is found, office will contact customer with quote. ; ordrng 1 Harness (Parts research)"

Arrived onsite for dryer not starting. Upon arrival tested unit and unit was not responsive. Inspected unit and found loose connection at harness to fuse. Secured connector and tested. Unit is now functioning properly. Job complete

Arrived on site to test unit for unit tripping breaker. Test unit and found bad heating element and sump and motor and fill valve. ; ordrng 1 W11175771 (Inlet valve)

"Arrived onsite for microwave, door not opening and motor running when not in use. Upon inspection found board latch failed causing door issues and switch actuator. Quoted customer 58.50 for parts and 201.51 for labor and service totaling 260.01 before taxes. Replaced latch. Tested unit and unit is functioning properly. Job complete"

Arrived onsite for broken refrigerator drawer. Upon arrival found drawer rail out of position causing drawer to be out of alignment. Secured rails. Drawers are now functioning properly. Did notify customer that crisper drawer is cracked and could possibly need to be replaced. Drawer is outside 30 days cosmetic warranty ; ordrng 1 WPW10308868 (Large bin)

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

Arrived on site to test unit for oven not heating. Test unit and found opened tod. Test unit and oven pre heated to 350 job complete.

Arrived onsite for dishwasher tripping breaker. Customer stated happens in drain cycle. Upon arrival breaker was tripped. Reset breaker and tripped immediately. Disconnected drain pump and tried again. Breaker tripped immediately. Unplugged dishwasher and reset breaker but breaker again tripped immediately without anything plugged in. Notified customer that there is an electrical issue where the breaker is tripping without load. Plugged unit in alternate outlet and ran test successfully without issue. Customer will need to seek electrician to correct the issue. Job complete

"Arrived on site and inspected dishwasher and found plastic pieces inside wash motor and drain pump. After clearing them also found drain pump is no longer secured to mounting bracket. After replacement started a normal cycle to confirm correct operation, job complete"

"Arrived on site and inspected dishwasher and did not find any error codes, customer is experiencing pods not completely dissolving in dispenser. Recommended placing pod at the bottom of the wash tub in order for it to immediately begin dissolving when hot water enters. Found small bits of plastic inside upper spray arm and remove them this may have been causing upper spray arm to not spin properly. Upper spray arm manifold may need to be replaced due to gasket flapper is not closing all the way. Customer will monitor dishwasher and see if this is necessary.

"Arrived on site and inspected washer and found saved error code F3E1. Ran diagnostics cycle and washer will not progress past C7. Inspected pressure system and found air trap is clogged, took one picture. After clearing air trap washer is now operating normally. job complete"

Arrived on site for dishwasher leaking water in the tub when not in use. Upon arrival customer stated they drain the water out 24 hours prior to our arrival but in that 24 hour period the dishwasher had filled half way with clear water. After further testing found that the inlet valve is failing not allowing the solenoid to seal off all the way causing water to go into the tub. The inlet valve sent with is an updated model that needs a new 3/4'FHT X 3/8'COMP ELBOW Plus a stainless steel water line. At time of service I could not verify if the cut off valve under the sink is functioning correctly due to the old style copper line not able to be safely removed and ensure it could seal back after testing. I need office to reach out to American home shield to verify how they wish to proceed and the possibility that a plumber could be needed to replace the cut off valve under the sink as well; ordrng 1 W10685193 (3/4'FHT X 3/8'COMP ELBOW) and 1 Unkown (Stainless steel dishwasher fill line) and 1 Cnote (Needs ahs autho for further repairs due to parts needed being accessories)

Arrived on site for refrigerator not cooling properly. Upon arrival confirm complaint and after further inspection found that the unit had a defrost issue not allowing the unit to melt all the ice on the freezer evaporator. After further testing found that the failures were caused between the defrost timer as well as the defrost thermostat. I replaced both required parts reassembled and test of the unit and found freezer fully functioning as designed and informed customer to allow unit 24 hours before sticking any further items into the unit. Call complete

"Arrived on site to inspect dishwasher not working. Upon further inspection, I attempted to place the unit in diagnostics and the control panel failed to respond. I found the unit plugged in under the sink and there is a switch panel on the wall above the sink. I turned the switches on and a light above the sink came on and the disposal came on. When the disposal came on, the dishwasher powered on as well. I tested the unit in diagnostics, showing no error codes, and it operated as designed. I recommended that the customer have an electrician inspect the outlet for improper wiring. No mechanical issues with the unit. No water leaks observed during service, job completed."

"Arrived on site to inspect dryer control panel display issues. Upon further inspection, I turned the unit on and found some of the display digits missing. I am ordering the control panel and scheduled return service for 03/16/22. No water leaks observed during service.; ordrng 1 W11319991 (Control panel)"

Arrived on site for washer leaking water through the door. Upon arrival confirmed issue but found no errorcodes. I then found that the cause of the leak through the door was due to a warped door bellow. After replacing the Bellow I reassembled and tested the unit and made sure to fill the tub as full as it could without resetting the pressure switch to verify that unit could hold water without any leaks. Unit is now functioning as designed I then instructed customer on the best ways to maintain bellow to prevent further issues.

"Arrived on site for dryer not turning on. Upon arrival confirmed issue. Found pts, door switch, and all heating hardware functioning within manufacturing specs. After further testing I found terminal block receiving 30-60v on L1(black wire) . After resetting breaker I found intermittent 30-120v connection to still coming from L1 side and allowing unit to turn on only if power cord prongs wher held a certain way in outlet. Instructed customer at this time an electrician is needed to verify to integrity of outlet internally and instructed them on a dvc as well as contacting us if any new issues arise. Call complete"

Arrived on site for dishwasher not turning on. upon arrival confirmed complaint. After further testing I that the dishwasher was wired into a light switch on top of the cabinet above the dishwasher that would cut power to the unit as a safety feature if the light switch is turned off. Once restoring power to the unit I also found that the hot water connection to the dishwasher was also turned off and turned it back on to verify there are no leaks between the cut off and the dishwasher itself. I didnt try to run a fill agitation and drain cycle but during the test I found that although the motor and the drain pump motor were both receiving 120 V when designated both of them had internal bad bearings and were not zooming to the manufacturer specifications and failing to circulate the water through the tub or drain it out. Was able to reschedule with the customer to come back on March 16 of 2022 on a Wednesday to complete repairs with new motor and drain pumps. ; ordrng 1 A00126401 (Drain motor) and 1 5304519906 (Motor asm)

Arrived on site for microwave not redirecting all steam given off from items created from liquids cooked on range. Find arrival confirm complaint with customer. After further inspection found that vent assembly within microwave was able to hold a paper towel firmly to the exhaust vent when vent motor was set to low and high settings. Also found that unit had no external exhaust to cabinets and motor had been redirected as designed by manufacturer to vent things from cooktop to the top front of the microwave. Called whirlpool techline and spoke with Adrian sr#7733155663. Was instructed at this time that vent assembly built within microwave is functioning as designed per manufacture specs. Was also instructed that at this time microwave discoloration on the UI panel as well as door were out of cosmetic warranty period. Customer to contact Whirlpool for further assistance regarding UI panel endure discoloration. W11173813 (door stainless) W11173817 (Ui panel); ordrng 1 W11173813 (Door (stainless)) and 1 W11173817 (Ui panel (stainless)) and 1 Cnote (Customer needs concession prior to ordering parts)

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=-1 degree and RC=57 degrees. Customer advised that they can hear a loud rattling noise coming from the unit. I placed the unit in diagnostics and tested the RC & FC fans and found that the RC fan is making the noise. I removed the lower crisper drawer and found ice built up on the RC evaporator & cover. I pulled the unit out and inspected the drain tube at the back of the unit and there was no air gap. I sealed it with silicone to avoid a gap in the future. Also found the right RC door gasket is badly torn; ordrng 1 W10917313 (Rt RC door gasket)"

"Arrived on site to inspect wall oven not working. Upon further inspection, I found the unit not wired at the junction box. I wired the unit and tested and the control panel failed to respond and showed F7 error code-stuck key. I found the control panel has been discontinued and advised the customer. At the customers request, I disconnected the harness at the junction box and placed wire nuts on the ends of the harness for safety (photos). Job completed."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the air ducts clogged with ice. I disassembled the FC section and found the evaporator engulfed in ice/frost due to the unit not defrosting properly. I tested the defrost element and it is good. I tested the unit defrost and the control failed to provide voltage to the element. I removed and replaced the main control and removed the ice/frost from the evaporator and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for dishwasher not allowing for UI functions after having a previously installed main control. Upon arrival confirm complaint and during a diagnostic check the only thing I could see that would appear was a UT error. Found a short in ui panel. Installed new panel but found same results as prior. Found unit has a possible thermistor & turbidity sensor leading to a programming failure with the ACU and ui panel. will need office to verify with ahs to get further authorization for required repairs needed.; ordrng 1 5304514670 (Control) and 1 807545704 (Ui control) and 1 154762601 (Turbidity sensor) and 1 154642901 (High limit thermostat)

Arrived onsite for DW with dent in door. Upon arrival I found that there was a dent in the top left corner of the door. Removed and replaced outer door panel. Job complete.

Arrived onsite for dishwasher with top rack falling off. Upon arrival I found the top rack adjusters where broken.I replaced adjusted and tested unit and found unit operating as designed.no leaks

"Arrived onsite for range oven not heating properly. Upon inspection I found that the ignitor was burnt out. I quoted customer for ignitor R/R customer agreed I ordered 1x ignitor\ HEATER,PLAIN. ; ordrng 1 MEE61841401 (HEATER,PLAIN)"

"Arrived on site to test unit for rattling noise, tested unit for noise coming from loose heat guard on blower housing, secured it correctly, unit is running as designed, job complete"

"Arrived on site to test unit for beep sound during high rpm spin, was not able to mimic sound but customer had it recorded on phone, no errors stored in system, upon further diagnostics, found failed shocks, on low speeds the basket was hitting sides hard, was not able open unit for further diagnostics since unit is inside cabinet 17 inches from the floor,

"Arrived on site to test unit for water not dispensing, tested unit humming but not opening, replaced water valve, tested unit but now getting loud vibration sound in water lines when dispensing water, tested water pressure and got 75 psi, will need pressure regulator to fix issue, will also order a inlet main water valve , office to reschedule ; ordrng 1 W11482025 (Water valve) and 1 W10786952 (Pressure regulator) and 1 8212547RP (Tube water)"

"Arrived on site to replace heating element per SP W11540964 - Special Project S17304, replaced element, tested unit , no leaks detected job complete"

"Arrived on site to test unit for not powering on, tested unit found bottom switch and mounting needed to be replaced, , replaced parts, test unit, unit now running as designed, job complete"

Arrived on site for unit not powering on. Upon arrival tried unit and power button is not responding. Unit allowed me to put on diagnostics and gave F6-E2 error code for UI cannot hear ACU. Called techline for assistance found UI not responding . Tech recommended replacement of console. Tech gave SR#7733153395.replaced console. Tested unit unit operates as designed. No leaks present at this time.Job complete

Arrived onsite for unit leaking water from bottom of unit. Upon arrival found water on floor liner. Tested unit and water leaking from top seal between outer tub and gearbox. Inspected unit and found lots of rust on gearbox and cabinet. Need to replace gearbox.

"Arrived onsite for unit with LF error code will not spin or drain. Upon arrival ran diagnostics and got F0-E4 spin limited by water temperature. Rant auto test. Cold and hot water valve failed. Agitate, spin and drain test passed test passed. Need to replace valve. Replaced valve and tested unit by running a quick cycle. Unit fills correctly. Unit operates as designed. No leaks present at this time. Job complete"

"Arrived on site to test unit for gas leak, tested unit with bubble solution on all possible leaking joints, found gas leak at flex pipe wall connection, removed pipe and found 3 cracks inside pipe, called safety to present my findings, safety advised to call tech line and see if flex pipe will be covered, tech line stated that whirlpool will not cover parts not manufactured by them, advised customer to call contractor and get installers to come back and replace pipe, job complete"

"Arrived on site for refrigerator needing previously diagnosed sealed system equipment. Upon arrival recovered 5 ounces of refrigerant than installed compressor,UV dryer,access valve. Pool vacuum on unit and then found after 10 minutes no signs of leaking then charge system with 5 ounces of refrigerant in allowed unit run for 20 minutes. Found after 10 minutes pressures stabilize at 145/2 psi (high/low). Inform customer to allow unit 24 hours to stabilize temperatures. Call complete"

"Arrived on site for unit not cooling. Upon arrival found ball of ice on top left corner of evaporator,Uploaded pic on SD. Ran diagnostics and compressor starts ,but does not pump refrigerant through evaporator. Called PR for assistance. PR advised that it is a sealed system issue. This is R134a sealed system unit. Customer wanted 2 quotes. One for just running nitrogen through system to see if restriction could be cleared and one for worse case scenario for compressor and evaporator. Office to reschedule ; ordrng 1 W11125124 (Compressor) and 1 W10858281 (Evaporator) and 1 WPW10143759 (UV dryer) and 1 TJ90SF8404 (Access valve)"

"Arrived on site for dryer service. I inspected the dryer and found the harness, motor, heating element and blower in good condition. I ran the unit and found it heating and cycling. The unit is working as designed.

Arrived on site to install previous diagnose parts. I installed a new console and outer door. Job complete.

"Arrived on site for dryer not heating. I inspected the unit and work area. I found the unit powering on and tumbling but no heat. I found the heating element broken, and all thermistor ps are good.. I installed a new heater. I reassembled the unit and tested it. It is now working as designed.

"Arrived on site for dishwasher not draining. I spoke to the customer and found out the dispenser door isnt opening all the way either. I tested the unit and found it draining, I found the dispenser spring weak and not opening all the way. I found the water valve weeping into the tub.

"Arrived on site for ice machine leaking. I inspected the unit and work area. I found the tile raised from the leaking water, and the cabinet water damaged. See pictures. I spoke to the customer and she stated the installer came out and found the drain hoses going into the drain pump from the ice machine cabinet loose and leaking. He tightened the connections. I ran a diagnostics cycle and monitored the water lines while the unit was draining and filling. I found no leaks and all lines secure. The unit is working as designed p. Job complete."

Arrived on site for oven Tripping the breaker. I inspected the unit and work area. I found the breaker off. I tried to reset the break but it immediately tripped. I Inspected the wall oven for and shorts to ground and found none. I removed the wall oven from the power supply and found the breaker still tripping with no load. Indicating a bad break or a short in the house wiring. I advised the customer of my findings and recommended an electrician come out. Job complete.

"Arrived on site to replace previously diagnosed blower fan, after connecting unit to Wi-Fi undated are not being received, replaced console and blower, tested unit unit running as designed, advised customer to connect new console to Wi-Fi, job complete"

"Arrived on site to test unit for no drain, customer stated that unit is not running since July, with water still in there, open unit and found track clip stuck under float, removed clip, put unit through diagnostics, all components are working good and unit drained good, no leaks detected job complete"

"Arrived on site to test unit for doors not leveled, leveled doors, customer approved, no leaks detected job complete"

Arrived on site to test unit for burning smell. Test unit and found smell coming from inner door insulation from previous board burning. Removed burning piece test unit and unit test good job complete.

"Arrived onsite for unit leaking. During testing, did see the unit leaking p. Upon further inspection, found that a small hose next to breather hose at the top back left of the tub was not connected and causing the leaking. Put hose back into place and tested the unit for the leaking. Unit did not leak anymore. No issues at this time. Job complete"

"Arrived onsite for the unit had gotten stuck when trying to turn off the oven. Went to flip the breaker before starting it. Tested the unit, unit was working with no issues. Coupler not duplicate the issue to see it happening. Let customer know that if the issue continues to get a log of the times and dates or to record on the phone. No issues at this time. Job complete"

Arrived onsite for unit not washing. Tested the unit and noticed that the pump and motor wouldnt not turn on. Replaced the pump and motor. Tested the unit. Unit tested good. No leaks at this time. Job complete

Arrived on site for a gas dryer with a gas smell when sitting. Upon arrival the customer had the gas shut off. I turned the gas back on and used the gas detector wand to search for a sign of a gas leak. I used the wand on the line and did not detect anything. I then gained access to the inside and used the wand on the regulator and solenoids. I could not detect any leak. I then ran the unit for several minutes and let is sit for a while. I checked all components again and could not detect a leak. During service I smelled no gas either. At the time of service the unit was running as designed. Call complete.

"Arrived on site for dishwasher starting the cycle over, and the top rack being broken. I inspected the unit and work area. I found the top adjuster has been broken. I ran a diagnostics cycle and found fault code f3e3 owi failed calibration. I quoted the customer for the adjuster kit and owi. I found out the home builder is mhi and should have one year builder warranty. I reached out to claims and submitted a closing document. Pending review for additional home builder warranty. The office will contact the customer when we have approval.; O-emld tckt"

"Arrived on site for a refrigerator freezing stuff in the refrigerator compartment. Upon arrival the customer stated that items will freeze around the ice maker and crisper drawers, but within the last week or two it has stopped. I checked temps and found the FC at 2?F, the RC by the crispers at 25?F, and the upper RC area at 33?F. I put the unit into diagnostics mode and found all airflow components running as designed. I gained access to the evap and found no ice build up nor any sign of a defrost issue. I gained access to the control and ohmd out all thermistors. The RC thermistor read 7.23k and the FC thermistor read 16.25k. These are accurate at the time of reading. I checked voltage going to the components from the control and found them good. At the time of service I found no faulty component. I informed the customer of my findings. I also let them know that due to the dampers and incoming cold air from the FC that sometimes items in the RC can get icy, and if they wanted to reduce this they can increase the temps on the UI. Call complete."

Arrived on site to install previously diagnosed parts. Upon removing the unit I found the vent going outside still not centered and hanging over the hole. I installed the new blower and then tested the unit. I found the unit making no abnormal sound. The customer still found the noise slightly abnormal. I called techline and spoke to Adrian and received SR# 7733141650. We found the unit working as designed. Call complete.

Arrived on site to replace panels on the microwave. The home builder replaced the microwave. Job complete.

Arrived on site for micr vent light not turning off. I found the customer using an led bulb. I swapped in the correct bulb and found the unit working as designed

I found out the unit is under a Lowes extended warranty. I provided the number for the customer to call. Job complete.

Arrived onsite to replace previously ordered part. Replaced evap fan assembly. Unit fan still does not run. Tracked voltage from tan to red and yellow to red at p14 and cabinet 8-pin connector. Proper 14vdc at connectors both locations. But fan will not energize. Called techline and discussed findings with Chris #sr7733139666 designating refrigerator non repairable out of warranty. Advised customer on findings and report to Techline. No further charge.

Arrived onsite and replaced the rusting and warped bake pan. Unit is now operating as designed. All checks good.

"Arrived on site for refrigerator not freezing or cooling well. Inspected unit and work area. Gained access to compressor and measured amp draw to compressor, found low amp draw. Gained access to evaporator and found signs of restriction in sealed system (see SD-picture). Found compressor and evaporator will need to be replaced. Gave customer a rounded estimate on sealed system repair.

"Arrived on site for oven combo over heating. Inspected unit and work area. Performed diagnostics mode and found fault code F6-E1 over temperature. Powered unit off at circuit breaker. Followed tech sheet process, measured resistance on bake, broil and convection. Found all within range. Measured resistance on temperature sensor and found correct. Powered unit back on and cleared error code. Performed temperature test on bake mode at 350?. While informing customer on temperature test customer stated that issue was when baking that the convection element was glow red. Found average temperature at 338?. Called Whirlpool tech support and spoke with Rich. Went over service performed, he stated that relay is possibly sticking intermittently. Will need to replace control to correct. Removed failed control and installed new. Calibrated unit +10?. Tested bake operation and found unit working as designed. (Sr# 7733140496)."

"Arrived on site for washer walking when in use. Inspected unit and work area. Found unit currently in wash mode. Removed 11 twin size cover sheets and 1 towel from unit. Tested suspension rods and found working as designed. Performed diagnostics mode and checked error codes. Found error code F0-E5 off balance load and F5-E1 door latch error. Ran automatic test cycle and found all components operating as designed. Ran manual test cycle and tested lid lock several times and found locking. Inspected gearcase and pulley system. Found unit sliding on floor, recommended adding washer friction pads. No service fee collected."

Arrived on site for dishwasher not powering on. Inspected unit and work area. Found unit unplugged underneath sink. Plugged unit in and tested operation. Found unit working as designed. No water leaks detected during service. Spoke with customer on service performed.

"Arrived on site for washer making a squeaking noise when in high spin speed. Inspected unit and work area. Performed diagnostics mode and checked fault codes, none stored. Performed component test and found when changing speeds noise occurred. Inspected gearcase and pulley system. Found abnormal wear and tear to cam. Removed cam and installed new with belt. Assembled unit and tested operation. All working as designed, no water leaks detected during service. Spoke with customer on service performed."

Arrived on site to install previous diagnose parts. I gained access to the defrost heater and replaced it. I reassembled the fridge and put the unit into test 6 I found it not tripping the breaker when energized. The unit is working as designed. Job complete.

"Arrived on site for dishwasher leaking water at the door and not drying dishes . Inspected unit and work area. Found rinse aid container empty. Performed diagnostics mode, no error codes stored. Monitored test cycle and removed door panel. Found unit leaking from dispenser and minor leak from steam vent. Measured amp draw to heater and found heater drawing 7.5 amps. Found heating element hot at end of cycle. Removed failed dispenser assembly and vent. Installed new dispenser and replaced steam vent gasket. Performed diagnostics mode with door panel off. Monitored test cycle and found unit no longer leaking. All components operating as designed. Spoke with customer on service performed."

"Arrived on site for oven intermittently not responding and clock advancing faster than normal. Inspected unit and work area. Found oven gasket worn and allowing heat escape. Performed diagnostics mode and checked fault codes, found none stored. Tested operation and found excessive heat coming from unit and affecting UI. Removed gasket and installed new (TS). Tested operation and found gasket retaining heat as designed. Found unit connected to WiFi . Performed factory reset in attempt to keep time through WiFi. All tested good."

"Arrived on site to diagnose a refrigerator that is not consistently cooling. Contacted tech line and they advised since customer has had 2 refrigerator in unit, and both have had identical symptoms since rv was purchased, issue is most likely with rv and not refrigerator. Tech line stated refrigerator must be removed from rv and connected to separate electrical supply to check refrigerator functionality. Homeowner to proceed with rv dealer to resolve issue.Tech line rep (Butch)File# 7733140684"

Arrived on site to diagnose a refrigerator that is not cooling properly. Found control not activating defrost cycle. Control is not currently in stock and unit not in a condition to warrant service. No further repairs to be done.

Arrived on site to diagnose a washer that is not filling with correct temperature issues of water. Found water hoses connected opposite of proper temp valves. Reset hose locations to proper position. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is not producing ice. Found broken wire at hinge and repaired wiring. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site to inspect unit for not turning on, upon inspection found the unit not powered, checked outlet and found no output, checked the exterior breaker and it was floppy. Customer must electrician fix outlet. Complete"

Arrived on site to inspect unit for not heating clothes or drying. Upon inspection found the heating element snapped causing the issue. Replaced element and tested. All functions returned. Complete

"Arrived on site for customer complaint of UI console not lighting up on heat dry, and left side upper rack adjuster broken. I found failed UI console as well as broken adjuster on upper left side, I replaced adjuster, ordering the console. ; ordrng 1 W10894669 (Console)"

"Arrived on site to inspect unit for not heating, upon inspection found the unit only heated on broil, quoted customer to replace bake element. Customer accepted. Ordering element. Office to reschedule ; ordrng 1 W10779716 (BAKE ELEMENT)"

Arrived on site for a dryer in need of a new dryer vent hose. I installed the vent and the unit was now advised. Call complete.

"Arrived on site for a refrigerator with he UI needing replacement. Upon arrival the customer stated that the paddle and dispenser area had significant mold and they wanted the components replaced. I quoted the customer for the drip tray, guide, grille, dispenser tube, and ice door at $198.38 and $236.50 for service/labor. The total coming to $470.76 after tax. The customer accepted. I installed all of the components and then tested the unit. The unit is working as designed. "

"Arrived on site to inspect unit for not washing dishes, upon inspection found the main pump had shorted. Quoted customer to replace pump and customer accepted. Replaced pump and tested for leaks, no leaks found. Complete"

Arrived onsite for refrigerator not dispensing ice. Upon inspection I found that there was a peace of ice stuck in ice dispenser blades. I removed ice and tested unit and found unit operating as designed. Job complete.

"Arrived on site for complaints of lights out. Found 4 top lights out in the RC, and 1 light out in the FC. Installed new freezer module, and the RC lights all came back on. No water leaks detected, job complete."