Near Round Rock, TX 78664
Jimmy J.
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL GI6SARXXF04
Near Killeen, TX 76549
Al
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 Arrived to install previously ordered parts.Found the socket was defective and needs to be replaced.Ordering socket and will return with the control.Office to reschedule the customer for return visit due to his schedule.Needs more work ; ordrng 1 4387478 (socket)
Near Harker Heights, TX 76548
Tyler
Job Details: 12/17/2020
MICROWAVE GE JVM1740SM1SS Arrived on site for microwave that was not allowing the turntable to work properly. Upon arrival I cannot find any error codes and diagnostics but I did however find that the mounting clips that turns the table between the glass plate and the motor was shattered and not grabbing onto the motor properly and after disassembling and accessing the motor I found of the motor is also burnt out and has burn marks around it I ended up replacing the glass plate mounting clip as well as the main motor for the turntable and retest of the unit and verify that everything is now functioning as designed. Call complete
Near Austin, TX 78759
David Z
Job Details: 12/17/2020
REFRIGERATOR MAYTAG PSD2450GRW Arrived on site to diagnose refrigerator with clumping ice. Found large ice formations in the box. Ran icemaker and found it dripping in the rear of the icemaker into the box. Replaced icemaker. Retested and drip is gone. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV02 "Arrived on site for refrigerator door issues and making noise. Tested and inspected unit, found noise from rattling copper tubing. Adjusted and added padding as needed. Adjusted doors. All operations are normal. No water leaks present at time of service."
Near New Braunfels, TX 78132
Noah D
Job Details: 12/17/2020
VENTHOOD WHIRLPOOL WVU17UC0JS0 "Arrived on site to inspect venthood for no lights, upon inspection found the blower working but the bulb spot open, replaced with a extra appliance bulb I carry. Job complete"
Near Austin, TX 78759
David Z
Job Details: 12/17/2020
OVEN MAYTAG MGR6875ADW "Arrived on site to diagnose range with upper oven not heating. Ran unit and found the bake element is not coming on at all. Found igniter bad and not glowing. Tested and found open line. Replaced igniter. Retested and unit is now working as designed. Call complete."
Near Austin, TX 78728
David Z
Job Details: 12/17/2020
RANGE WHIRLPOOL WFG525S0HS1 "Arrived on site to follow up on oven not igniting. Can hear igniter click, but element not lighting up and you can smell the gas. Bent the igniter slightly to close the distance to the manifold so that the spark can arc properly. Retested and unit now fires up 100% of the time. Call complete."
Near Leander, TX 78641
Lou
Job Details: 12/17/2020
WASHER WHIRLPOOL WTW7300DW0 "Arrived on site to inspect washer not completing cycles. Upon further inspection, I placed the unit in diagnostics showing error code F2E1. Cleared the code and continued with testing. Unit operated s designed, but during the agitation and spin cycles, the unit was very loud. I tilted the unit back and inspected underneath and found gearcase oil residue on the rotor, clutch and slider. I placed the unit in diagnostics again and tested the keypad and it operated as designed. I advised the customer of my findings. I am ordering the gearcase, slider, clutch and will need the control. Also ordering a CNOTE-AUTHORIZATION & CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to availability of parts. I advised the customer that the gearcase is currently out of stock with ETA in getting it. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 CNOTE (AUTHORIZATION ) and 1 W10734521 (slider) and 1 W10754448 (clu
Near Smithville, TX 78957
Scott
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Arrived onsite for a refrigerator to possibly replaced previous diagnosed sealed system parts. I found the compressor running but not pumping refrigerant. I found the system charged and the refrigerant clean. I replaced the compressor. I installed a low side service tap and a dye drier. I vacuumed the system and it held a 30 psi vacuum. I charged the system with the recommended charge. I tested the unit and found my low side pressure in a 15 psi vacuum and my high side pressure only getting to 75 psi. I couldn’t hear any refrigerant entering the evaporator. I removed the dryer and installed another one after prepping it and making sure it wasn’t restricted.
Near New Braunfels, TX 78132
Noah D
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRF736SDAB12 "Arrrived on site to inspect fridge for excess condensation, upon inspection found the mullion receiving 14 volts, replaced mulion and UI due to dim lights. Complete"
Near Temple, TX 76502
Tyler
Job Details: 12/17/2020
WASHER MAYTAG MVWX655DW1 Arrived on site for lid that was cracking not shutting properly on top washer that has recently been repaired twice in the past year. Upon arrival I inspected the work area to see if there’s any evidence or signs of any miss handling or miss use but could not verify in any way that the customers were the cause of the issue. I then spoke with whirlpool tech line to try and see if there’s anything that we could do to help prevent this sort of issue but per whirlpool tech line they stated that sometimes with how the hinges sit inside the lid that when the unit goes into spin it will sometimes cause a little shake a bit which then cracks the inner plastic around that hinge which leads to the issue was having waffles recommendation is that we go ahead and replace the lid. Office To reschedule due to part currently out of stock.Sr# 7729530368; ordrng 1 W11117421 (lid)
Near Jonestown, TX 78645
Wesley
Job Details: 12/17/2020
WASHER WHIRLPOOL MHW6630HC0 Arrived onsite and found unit symptoms had corrected when customer had turned water on fully. Cleared error codes to prevent issues from lingering errors. All checks good.
Near Killeen, TX 76542
Tyler
Job Details: 12/17/2020
MICROWAVE GE JVM6175EK1ES Arrived on site for microwave that customer stated was still randomly giving a moisture sensor error and would not heat up anything if the microwave was set to certain settings for example but not limited to the popcorn setting the potato setting the defrost setting etc. upon arrival I put a cup of water in the microwave and I tested each preset feature on the microwave including but not limited to the features mentioned above such as popcorn defrost and potato settings. The customer also asked if we could run a test with some food in it and we put some potatoes in the microwave and ran the potato setting and potatoes cooked thoroughly and no moisture error ever showed I think all GE tech line to get further instructions on how to proceed. GE tech line stated that because the microwave was working at time of service that they do not have any recommendations on repair
Near Killeen, TX 76549
Al
Job Details: 12/17/2020
REFRIGERATOR FRIGIDAIRE FGUS2632LP2
Near Kyle, TX 78640
Leonardo
Job Details: 12/17/2020
RANGE WHIRLPOOL WFE505W0JZ0 Arrived on site to replace rf switch. Replaced switch test unit and unit test good job complete.
Near Killeen, TX 76542
Al
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived to inspect French door refrigerator not making ice or dispensing water.Tested ice maker and valve never filled the ice maker.Removed the customers filter and used the bypass and unit tested as designed.Customer will purchase a new filter .Job completed
Near Copperas Cove, TX 76522
Al
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived to inspect water dispensing issues.Confirmed the complaint and replaced the customers filter with her bypass and unit tested as designed.Problem is with the filter, not the unit.Customer will return the filter for a new one at HD.Customer satisfied.Job completed"
Near Killeen, TX 76542
Al
Job Details: 12/17/2020
OVEN GE JBP65SM2SS Arrived to inspect range bake element issues.Confirmed the complaint and found it’s defective and will require replacement. WB44T10010 Office to reschedule the customer for return services.Needs more work ; ordrng 1 WB44T10010 (range oven bake ELEMENT)
Near Georgetown, TX 78628
Tommy
Job Details: 12/17/2020
OVEN WHIRLPOOL WOS51EC0HS00 Arrived.onsite for previously diagnosed parts. Upon arrival turned unit off at breaker. Removed unit from wall. Removed and replaced control and console. Put unit back into wall.
Near Killeen, TX 76542
Al
Job Details: 12/17/2020
WASHER WHIRLPOOL WTW7120HW Arrived to inspect washer power button issues.Confirmed the complaint and found the UI and main control lost connection.Unplugged and preformed a factory reset and unit tested properly to customers satisfaction.Job completed
Near Belton, TX 76513
Tyler
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site for refrigerator not dispensing ice or water. Upon further inspection of the unit the customer did state that after they had their floors remodeled that the fridge icemaker was making ice and dispensing as designed but they could still not get any water out of the water dispenser inside the freezer door. I was able to verify that the double solenoid water inlet valve was receiving the proper 120 V to it but the valve is not opening and letting water to the freezer dispenser door I then replaced water valve retested the dispenser and found that the unit is functioning 100% as designed with no leaks before during or after repair. Call complete
Near Jarrell, TX 76537
James
Job Details: 12/17/2020
REFRIGERATOR KITCHENAID KSRG25FKSS04 Arrived on site and found ice maker fill trough frozen and fill tube frozen. Cleared ice from fill tube and found water leaking from around fill tube in liner. Unit will need new fill tube to repair. ; ordrng 1 WP2256096 (fitting)
Near Harker Heights, TX 76548
Tyler
Job Details: 12/17/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 I’ve been on site to install previously diagnosed outer tub and supports for dishwasher. Upon arrival I found that the unit that needed repairs was still in its original packaging in the box inside of the customers garage and we were not instructed to install the machine but I did go ahead and install and repair the damage tub and transferred all the good hardware from the old unit to the new one. I also made sure to the best of my ability that all the seals hoses etc. were clamp down tight and would not give any chance of leaking once the unit is installed. Unit will work as designed call complete
Near Killeen, TX 76549
Al
Job Details: 12/17/2020
DRYER WHIRLPOOL MEDC465HW0 "Arrived to install previously ordered parts.Removed and replaced the the motor, wheel and door switch.Unit now works to customers satisfaction.Job completed"
Near Killeen, TX 76542
Al
Job Details: 12/17/2020
OVEN WHIRLPOOL WFE530C0ES0
Near Austin, TX 78745
Luis
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM01
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Arrived on site for customer complaint of cooling issues, tested all thermistors, fans, and compressor. Found sealed system leak, ordering compressor, evaporators, filter drier. ; ordrng 1 W10695094 (Compressor) and 1 W10643261 (Evaporator) and 1 W10239732 (Evaporator) and 1 W10286069 (Filter drier) and 1 Cnote (Ss tech/2 hour job/ office to reschedule)"
Near Austin, TX 78739
Andrew
Job Details: 12/17/2020
OVEN GE JK3500SF3SS Arrived on site to test unit for long heat times in upper oven. Tested unit and found bake element not heating. Needing bake element to fix issue. Customer complained of off temp on lower oven found lower operating as designed. Customer has thermometer in oven and thermometer was off by 30-40 degrees. ; ordrng 1 WB44X21668 (hidden bake element)
Near Temple, TX 76502
Tyler
Job Details: 12/17/2020
DISHWASHER FRIGIDAIRE FFBD2404NS0A Arrived on site for dishwasher needing previously diagnosed circulation pump drain pump and door gasket. Upon arrival I was able to install the dishwasher and then install and repair the three damaged parts over previously diagnosed then reassemble them installed the dishwasher and ran test cycle to verify that the unit is filling agitating and raining in that order exactly as designed with no leaks before during or after the repair. Call complete.
Near Austin, TX 78748
Luis
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL GB2FHDXWS06 Arrived on site for no cool in fresh food. Found evaporator fan not running good voltage to fan replaced defective fan powered unit on fan powered on.
Near Copperas Cove, TX 76522
Al
Job Details: 12/17/2020
DRYER WHIRLPOOL RED4516FW0 Arrived to inspect dryer timer issues.Confirmed the complaint and found the timer defective and not advancing.R&R it and unit tested as designed.Job completed
Near New Braunfels, TX 78130
Noah D
Job Details: 12/17/2020
WASHER WHIRLPOOL CHW9150GW1 "Arrived on site to Inspect washer for not starting, upon inspection found the f25 code for a bad mcu, replaced mcu and tested for functions. All functions returned. Complete"
Near Pflugerville, TX 78660
Andy
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Arrived on site for refrigerator still freezing food in RC. Tested and inspected unit and found setting in FC needs to be switched to max to keep more cold air in FC per techline on prior unit with same issue. Switched to max and instructed customer to keep eye on unit. No water leaks present at time of service.
Near Kingsland, TX 78639
Cliff
Job Details: 12/17/2020
WASHER WHIRLPOOL WFC8090GX0 Arrived on site to diagnose a washing machine that will not run cycles. Found drain pump clogged. Cleared clog from pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78704
Leonardo
Job Details: 12/17/2020
DISHWASHER WHIRLPOOL KDTE234GPS0 Arrived on site to test unit for door not closing. Test unit and found bad latch. Replaced latch test unit and unit test good job complete.
Near Burnet, TX 78611
Tommy
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite for refrigerator not level. Upon arrival found legs were down and unit was wobbling. Adjusted legs to customers liking and tested. Unit tested good and is operating as designed. Job Completed.
Near Kyle, TX 78640
Robert
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Arrived on job for complaints of warm temperature. Found the temperature war in both refrigerator and freezer but sensor test good. Replaced UI control and compressor turned on and started cooling. No leaks detected at time of service.
Near Austin, TX 78738
Robert
Job Details: 12/16/2020
DISHWASHER WHIRLPOOL KDTE234GPS0 Arrived on job for complaints of not draining. Found the drain pump not working 120v not working. Replaced pump and test. No leaks detected at time of service
Near Austin, TX 78733
Kevin
Job Details: 12/16/2020
RANGE KITCHENAID KSIB900ESS2 "Arrived on site and replaced cooktop surface diagnosed on previous visit. After replacement range is now operating properly, job complete"
Near Austin, TX 78754
Scott
Job Details: 12/16/2020
DISHWASHER KITCHENAID KDFE104HWH0 "Arrived on site , replaced upper dish rack . No longer hitting side of tub and gasket . No water leaks detected at time of service. Job complete ."
Near Temple, TX 76502
Jonathan M
Job Details: 12/16/2020
VENTHOOD WHIRLPOOL WMH31017FW0 Arrived on site for a microwave that had a light out. Inspected unit and work area. Advise customer that the lightbulb itself is not covered under warranty. Customer was unsure if the lightbulb was really the issue. Replaced lightbulb and tested unit. Unit is now working as designed.
Near Belton, TX 76513
Tyler
Job Details: 12/16/2020
WASHER MAYTAG MVWB835DW4 Arrived on site to install previously diagnosed water inlet valve housing assembly. After disassembling and installing the new part and reassembling the washer I was able to run steps one and two to verify that the cold and hot water and now functioning as designed in diagnostics. The unit showed no signs of leaking before during or after the repair and the customers are ready to use the machine whenever they need to. Call complete
Near Georgetown, TX 78628
Tyler
Job Details: 12/16/2020
UNKNOWN UNKNOWN NAGJFDHJ/
Near Austin, TX 78741
Kevin
Job Details: 12/16/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site and inspect a dishwasher and found it is not draining. Found catch valve is stuck and after clearing it dishwasher will now complete a diagnostic cycle properly. No water leaks from connections at time of service, job complete"
Near Austin, TX 78744
Jacob
Job Details: 12/16/2020
RANGE WHIRLPOOL WGG745S0FS02 Arrived onsite for unit leaks gas. Turned on gas. Tested unit. Used leak detector soap. Couldn’t not find leaks on any valves.
Near Georgetown, TX 78633
Lou
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Arrived on site to inspect refrigerator shelving damaged. Upon further inspection, I found the pizza pocket assembly leg broken, the toeplate/grill broken and the right RC door dented. Customer provided POP. I am ordering the door, grill and pizza assembly. The pizza pocket assembly will be D2C per MS. No water leaks observed during service. Advised customer that the door will approximately 6-8 weeks to arrive at which time the office will contact and schedule repair. ; ordrng 1 LW10912110 (dor-fip SS) and 1 W11216934D2C (rail) and 1 W11282544 (grille)"
Near Austin, TX 78721
Matthew
Job Details: 12/16/2020
DRYER WHIRLPOOL WED70HEBW0 "Arrived onsite for for customer wanting dryer door to be opened from the opposite side. Removed door, disassembled to reverse hinge, reassembled and replace door. Tested unit and unit is functioning properly. Job complete"
Near Austin, TX 78741
Kevin
Job Details: 12/16/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site and sound igniter is not firing properly on the second third ignition etc. Removed ignitor and adjusted electrode closer to burner. After reassembling it is now heating properly. Also went over storage expectations, calibrating temperature if needed, range is operating properly no further repairs required at this time, job complete"
Near Austin, TX 78749
Leonardo
Job Details: 12/16/2020
OVEN LG LRG3193ST00 Arrived on site to test unit for oven not getting to temp. Test unit and found bad igniter. Ordering new igniter. ; ordrng 1 12400035 (IGNITOR )
Near Austin, TX 78726
David Z
Job Details: 12/16/2020
MICROWAVE WHIRLPOOL WMC30516HZ0 "Arrived on site to exchange microwave. Exchanged and installed new microwave. Tested on install and verified all is working as designed. Call complete. Serial updated."
Near Round Rock, TX 78681
Jimmy J.
Job Details: 12/16/2020
MICROWAVE WHIRLPOOL KMHC319ESS-5 Arrived on site to install previously diagnosed parts. Removed both interlocks and control. Installed new interlocks and control. Set microwave for 40 seconds with a cup of water inside. Water was warm. Microwave is operating as designed. Job completed.
Near Georgetown, TX 78633
Cliff
Job Details: 12/16/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose an oven that is not responding to user input. Tested all parts and components and found no mechanical or electrical failures at this time. Advised homeowner on touchpad operation and no further repairs are needed at this time.
Near San Marcos, TX 78666
Andrew
Job Details: 12/16/2020
RANGE WHIRLPOOL WGG745S0FS02 "Arrived on site to test unit for middle burner not igniting. Found spark igniter was not properly seated from orifice holder threads being stripped. Replaced orifice holder, tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78738
Brandon
Job Details: 12/16/2020
OVEN GE ZGP366LR4SS "Arrived on site to replaced failed bake ignitor, after replacing, unit tested good."
Near Leander, TX 78641
Lou
Job Details: 12/16/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 "Arrived on site to install previously diagnosed and ordered part. Due to the dispenser door gasket failing, I removed and replaced the dispenser assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed"
Near Austin, TX 78757
Scott
Job Details: 12/16/2020
WASHER MAYTAG MVW6230HW0 "Arrived on site ,replaced both hinges . Unit lid is operating as designed . No water leak detected at time of service. Job complete ."
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site for Not Cooling - Both Sections - Side by Side Refrigerator. Found major frost built up over evaporator cover. Placed in force defrost in diagnostics. Unit began to defrost. Unit is having communication errors between the thermistor, control board, and UI. Ordering all three to return and install to get fridge operating as designed. Explained to customer they would need to unplug the unit and allow it to completely defrost in order for these parts to be installed upon return. Towels will need to be placed around the fridge to soak up water s is defrosts. COVID questions answered, all No. . ; ordrng 1 W11214887 (cntrl-elec) and 1 W11449482 (ELECTRIC CONTROL ) and 1 WPW10384183 (thermistor)"
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/16/2020
OVEN WHIRLPOOL RBS275PDB16 Arrived on site to install previous diagnosed part. Pulled unit and installed new control. Tested operation and all tested good.
Near Austin, TX 78756
Matthew
Job Details: 12/16/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived onsite for refrigerator freezing food. Took temps and recorded Fridge temp at 29 degrees, set at 46. Freezer temp was good. Replaced thermistor in FC compartment, damper control and control. Tested unit and unit is functioning properly. Job complete"
Near Killeen, TX 76549
Al
Job Details: 12/16/2020
RANGE WHIRLPOOL WFE320M0JS0
Near Round Rock, TX 78665
Kayman
Job Details: 12/16/2020
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for dryer not heating properly. Upon inspection I found the dryer not heating up to temp. I found the thermostat discolored. I replaced the thermostat and tested the unit. I the found it getting up to temp too fast. I inspected the vent on the outside of the house and found it appeared to be packed with lint and not allowing the moist air to exit. I advised to the customer that the vents would also need to be professionally cleaned. Job complete.
Near Andice, TX 78628
Tommy
Job Details: 12/16/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for oven not baking. Upon arrival found unit hidden bake element was weak. And unit thermostat was damaged. Replaced both. Tested unit is now heating and running as designed job completed.
Near Manor, TX 78653
Andy
Job Details: 12/16/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for range burner issue. Tested and inspected unit and found failed burner head and cap. Ordering needed parts. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10881749 (cap-burner) and 1 WPW10515455 (burnr-head)
Near Leander, TX 78641
David S
Job Details: 12/16/2020
REFRIGERATOR GE GSH25JFXBBB "Arrived on site for sealed system repair. I gained access to the evaporator and found a partial frost pattern. I gained access to the compressor and found a hard start device installed onto the compressor. I punctured the dryer and found a full charge in the system. I removed the compressor, and removed the hard start device. I installed a new compressor and corrected the wiring for the new compressor. I also installed a uv dryer and an access valve. I did a push pull test and found it working as designed. I pulled a vacuum and found the vacuum holding. I put a measured charge into the system and found the pressure building appropriately. The unit is operating as designed. Job complete."
Near , TX 78669
Robert
Job Details: 12/16/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on job for complaints of not washing properly. Found door open in middle of cycle not cleaning. Replaced latch and test. After replacement test operation all functions working properly. No leaks detected at time of service.
Near Elgin, TX 78621
Andy
Job Details: 12/16/2020
WASHER WHIRLPOOL MVW7230HW0 "Arrived on site for washer banging, wet clothes at end of cycle and loose panel. Checked for error codes and found none. Performed tested and all operations appear normal. Checked suspension and checked good. Checked loose panel and found console loose due to failed console clip. Removed failed part and replaced with new. Called tech line about unit banging and wet clothes and spoke with Austin (SR# 7729522453) made aware of stated issue and what was found and done. Was instructed that unit is operating as designed and to instruct customer on use and care and practice for best performance as well as best loading practice. Did as instructed. No water leaks present at time of service."
Near Elgin, TX 78621
Andy
Job Details: 12/16/2020
RANGE KITCHENAID KSGG700ESS1 And on site for range RF burner issues tested and inspected unit and found failed burner head and cap. Ordering needed parts. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10876582 (cap-burner) and 1 WPW10256028 (burnr-head)
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/16/2020
DISHWASHER GE ZBD6880N20SS "Arrived on site for dishwasher not draining. Inspected drain line and cleared. Disassembled unit and cleaned filter and screen. Performed diagnostics mode and tested drain pump. Found drain pump not activating. Removed unit and tested voltage. Found when unit pulled out was able to activate drain pump. Installed unit and tested and found drain pump would not work. Removed unit again and tested. Found drain motor shorting out. Was able to read voltage to pump when pump was not running.Removed failed drain pump and installed new. Reinstalled unit and tested all operations. All tested good, no water leaks detected.
Near Austin, TX 78744
Leonardo
Job Details: 12/16/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to test unit for not closing. Test unit and found bad door hinges and rail. Ordering parts office to reschedule. 2 hour job ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 W10360518 (RIGHT RAIL ) and 1 W10687342 (INNER DOOR ) and 2 W10874474 (HINGE)s and 1 W11214480 (ARM) and 1 W11297728 (CONSOLE) and 1 WPW10128850 (ARM)
Near Austin, TX 78757
Scott
Job Details: 12/16/2020
MICROWAVE JENN-AIR JMW3430DS02 Arrived on site for stuck keypad error code . Replaced UI console . Tested both MW and oven . All checked normal . Job complete
Near Cedar Park, TX 78613
Justin
Job Details: 12/16/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for wall oven that was not working when put into bake it flashes F1E1. Upon further inspection I found that the error code flashes intermittently when anything on UI is pressed and will not stop making it difficult to diagnose unit. Factory data reset unit and found error still occurring. Control and console on order. Office to reschedule. ; O-emld tckt
Near Killeen, TX 76542
Tyler
Job Details: 12/16/2020
REFRIGERATOR GE GSH25JFXNBB "Arrived on site for refrigerator not cooling properly. Upon arrival I found ffc was at 57 degrees and getting warmer and freezer was at 20 degrees. Found unit had a major defrost issue in the freezer section. Fund heater and defrost thermostat were both blown and not longer functioning. While need to get ahs approval for replacing the the main control, defrost thermostat and defrost heater. Office to reschedule with customer after ahs approval is confirmed and to verify which day would best work for customer due to work schedule.; ordrng 1 WR50X10065 (thermostat defrost) and 1 WR51X10055 (heater,defrost)"
Near Killeen, TX 76549
Al
Job Details: 12/16/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to inspect washer not going past sensing. Confirms the complaint and found the control was defective and causing the issue. Removed and replace control, tested unit and unit tested as designed to customer satisfaction. Job complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 12/16/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect washer for leaking water, upon inspection found a quarter size opening near weights. Ordering tub. Office to reschedule ; ordrng 1 W10921996 (TUB)"
Near Seguin, TX 78155
Noah D
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL ED20TQXFW01 "Arrived on site to inspect fridge for not cooling, upon inspection found the compressor not running, 3 and 1 started was attached. Will need full harness and starter, office to reschedule ; ordrng 1 2188345 (HARNESS) and 1 2204412 (START)"
Near Austin, TX 78731
David Z
Job Details: 12/16/2020
RANGE WHIRLPOOL KFGC506JSS00 "Arrived on site to diagnose range with noise coming fro, convect fan. Found the convect fan is rubbing on the convect element bracket, causing the clicking noise. Loosened and adjusted the retainers and mounting brackets for the convent element. Retested and noise is now gone and working as designed. Call complete."
Near Austin, TX 78724
Matthew
Job Details: 12/16/2020
OVEN WHIRLPOOL WFE505W0JZ0 Arrived onsite to replace previously diagnosed parts. Replaced control and sensor. No previous symptoms from initial visit. Tested unit at 350 degrees. Unit is functioning properly. Job complete.
Near Buda, TX 78610
Richard
Job Details: 12/16/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived onsite for the dryer is not venting properly. During testing found that there is a lot of water inside old vent hose. Advised customer to have someone clean out the vent tube in the wall and to see where the water is coming from. Replaced vent hose with new and dryer tested good, but there is a clog in the vent tube in the wall. Complete"
Near Austin, TX 78741
Kevin
Job Details: 12/16/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and inspected dishwasher and found no power showing on display. Found connections loose at control board and after resetting them dishwasher will now power up and complete a diagnostic cycle. Builder/installer has added an extension to the drain hose which is not allowing the drain pipe to have a severe enough high drain loop. Customer may experience aromas from water siphoning back into dishwasher or mildew buildup prematurely. No water leaking from connections on dishwasher at time of service, job complete"
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/16/2020
WASHER LG WT1501CW
Near Round Rock, TX 78665
Kayman
Job Details: 12/16/2020
DISHWASHER FRIGIDAIRE FGCD2444SB0A Arrived onsite for dishwasher that kept running after the cycle was complete. I ran a water service test and found all functions passed. I found excessive amounts of suds in the tub once the test was complete. I ran water through the unit multiple times to drain out all the suds. I advised that the suds will get stuck under the float switch and cause the unit to constantly fill and drain. I also explained that the turbidity sensor will sense the suds and cause the unit to keep draining to get rid of the suds. No repairs needed at this time.
Near Manor, TX 78653
Andy
Job Details: 12/16/2020
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for washer oil leaking. Tested and inspected unit and found failed gearcase. Removed failed part and replaced with new. Cleaned other parts as well as possible. Tested unit and found slipping. Removed failed motor, actuator, cam and belt and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service. Left leaking gearcase with customer per office."
Near Austin, TX 78759
Scott
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL WRF540CWHW01 "Arrived on site for unable to remove filter in housing . Tried to remove , unable to remove filter . Replaced filter head . Customer had new filter. All checked normal . No water leaks detected at time of service. Job complete"
Near Round Rock, TX 78665
Andy
Job Details: 12/16/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range hot when in use called tech line and spoke Bryan (SR# 7729515711) made aware of stated issues and what was done and found. Was instructed that this is normal and that unit is operating as designed. Was transferred to safety and spoke with Jennifer and unit is working as designed. Also installed insulation kit for customer to help but instructed that unit will still be warm and to be careful around unit. No gas leaks present at time of service.
Near Austin, TX 78731
David Z
Job Details: 12/16/2020
DISHWASHER WHIRLPOOL KDPE234GPS0 Arrived on site for issue with door gasket coming out. Checked unit and found the upper rail plastic retainer on one side had come dislodged and was catching on the door gasket. Removed the retainer and flexed the plastic to get it to for. Reinstalled and retested. Gasket is no longer getting caught. Call complete.
Near Austin, TX 78734
Brandon
Job Details: 12/16/2020
COOKTOP KITCHENAID KECC664BSS00 "Arrived on site to replace failed switch. I replaced center rear switch, unit tested good. Customer supplied switch,
Near Austin, TX 78746
Luis
Job Details: 12/16/2020
REFRIGERATOR WHIRLPOOL KRFF707ESS00 "Arrived on site for cooling issue in fresh food. Removed deli drawer found evaporator incased in ice,called tech support,per issue with fresh food defrost all repairs have been taking care of to service pointer
Near Austin, TX 78728
Wesley
Job Details: 12/16/2020
COOKTOP WHIRLPOOL WCE55US0HS01 Instructed customer on use and care and cleaning. All checks good.
Near Austin, TX 78728
Wesley
Job Details: 12/16/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite and found silverware basket flap broken off. Ordering basket to repair. Office to reschedule. ; ordrng 1 W10629540 (baskt-ware)
Near Dripping Springs, TX 78620
Richard
Job Details: 12/16/2020
DISHWASHER KITCHENAID KDTE334GBS0 Arrived onsite for the dishwasher bottom plate is off. Upon inspection found that the bottom plate was off . Put plate back on with screws and dishwasher tested good and no leaks detected complete
Near Austin, TX 78735
Leonardo
Job Details: 12/16/2020
RANGE WHIRLPOOL WEE745H0FS1 Arrived on site to test unit for left knobs not allowing unit to turn off. Test unit and found broken knobs. Replaced knobs due to safety test unit and unit test good job complete.
Near Austin, TX 78731
David Z
Job Details: 12/16/2020
REFRIGERATOR GE BSS25JSRFSS "Arrived on site to diagnose refrigerator that is making a screeching noise sometimes, is not producing ice, and is intermittently not dispensing water. Found the icemaker was actually turned off, turned that back on and it harvested and filled. Tested water valve several times and found no issues present. Advised that the reservoir can freeze up and cause no water to come out, and to bump temp up if this happens. As far the noise I found that the fans are operating fine. Customer showed me video of noise, sounds like it’s coming from the back and a screech.
Near Dripping Springs, TX 78620
Richard
Job Details: 12/16/2020
WASHER MAYTAG MVW7230HW0 Arrived onsite for the washer not working properly. Ran diagnostics and found no issues with the washer. Advised customer on care and use of the washer. Washer tested good and no leaks detected complete.
Near Leander, TX 78741
Justin
Job Details: 12/16/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to replace previously diagnosed parts. Installed new door trim. Unit working as designed. Call complete.
Near Pflugerville, TX 78660
Wesley
Job Details: 12/16/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived onsite and replaced control to repair fan coming on randomly. Advised customer on normal operation.
Near Leander, TX 78641
David S
Job Details: 12/16/2020
MICROWAVE KITCHENAID KOCE500ESS11 Arrived on site for discoloration on the glass and racks of the oven. I inspected the unit and work area. I found the inner glass chipped. I also found the racks and tempering rainbow color. I am ordering the inner glass and all 3 racks to complete the repair. The office will reschedule he. We have an eta on the parts. ; ordrng 1 W10554531 (rack-oven SLIDING) and 1 W11455100 (GLASS INNER) and 2 WPW10554526 (rack-oven)s
Near Lakeway, TX 78734
Brandon
Job Details: 12/16/2020
WASHER WHIRLPOOL WTW8600YW0 "Arrived on site to replace bearings and hub, found outer tub cracked, and inner basket rusted, showed customer
Near Austin, TX 78704
Jacob
Job Details: 12/16/2020
REFRIGERATOR JENN-AIR JSC23C9EEM00 Arrived onsite for unit spilling water in the bucket for the ice. Checked unit. Found that the ice maker. Needed to be replaced. Replaced ice maker. Let customer know to give the unit about 24hrs.
Near Austin, TX 78749
Luis
Job Details: 12/16/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site for freezer warming up. Removed cover found large ice ball on inlet to evaporator frost pattern on upper portion of evaporator diagnosed a refrigerant leak at evaporator called tech support ordering a new evaporator Sr#7729521172; ordrng 1 W11256565 (Evaporator)