Arrived on site for washer needing previously diagnosed inlet valve. Upon arrival installed required part. Reassembled and tested unit. Found no leaks and washer working as designed. Call complete

Arrived to instal previously diagnosed and ordered part. I removed and replaced the light module and tested. The unit resumed normal operation. No leaks observed during service.

Arrived on site for a washing machine that is not filling up with water. Inspected unit and work area. Did confirm the customers complaint and found the cold water valve not allowing water through. Check the water supply and found proper water pressure coming from the valve at the wall. Replaced the housing and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer advised that her water valve had completely broken apart prior to the freeze and Ive been leaking water. Did confirm the customers complaint and replaced the water valve. Tested the unit and the unit began to work and operate as designed. Call complete.

"Arrived on site for a dryer that is not starting. Inspected unit and work area. The customer advised that before the dryer stopped working, the unit was having a hard time drying clothes and would take multiple cycles to drag their clothes. Last week when the unit went out she noticed steam entering up into her user interface area and it caused the machine to be unresponsive For 48 hours. She advised that she is still able to dry clothes but she does notice steam build up and she immediately shut it off when she starts to see the steam on the user interface. Checked behind the dryer and found the vent hose had water inside the vent hose indicating a clogged venting system. The customer advised that they have not cleaned out there vent since they moved in five years ago. I did advise the customer that the issue is most likely with their venting and they will need to have their vents cleaned by a vent cleaning company. The unit is working as designed. Call complete."

Arrived on site for a washing machine that wont lock the lid. Inspected unit and work area. Did confirm the customers complaint and found the unit attempting to lock the lid but not able to do so. Replaced the lid lock assembly and tested the unit. The unit begin to work and operate as designed. Call complete.

Arrived onsite for broken wheel assembly. Upon arrival inspected unit and found left adjustor on top rack has failed. Need to replace adjustors. Replaced adjuster kit W10712395. Upper rack now slides in and out correctly. Ran diagnostics cycle and unit is operating as designed. No leaks present at this time. Job complete

Arrived onsite for leaking water from bottom. Upon arrival inspected unit and found fracture on valve causing water to spew out. Need to replace valve. Replaced valve W11162036. Test unit and unit no longer leaks. Job complete

"Arrived onsite for not tumbling. Upon arrival inspected unit and found belt is shredding. Also found motor pulley is fractured. Need to replace motor and repair kit. Replaced motor 279827, and repair kit 4392065. Test unit and unit now operates as designed. Job complete"

Arrived onsite and found unit operating with frozen reservoir and temp set to 35f and low temp swing around 32f real temp reading. Advised customer on findings and adjusted temperature to correct issue. Advised customer on repair. All checks good.

"Arrived on site to test unit for not completing cycles, found cam melted. When idler retention bolt removed cam slid right out. Called Techline and was advised engineers working to correct issue but recommend to have customer contact customer service for further details. Was advised unit would be sent for review. No leaks detected. Job complete. SR#7735396404"

"Arrived on site for washer not completed cycles. Upon arrival confirmed issue and found f7e4 in diagnostics.after inspection of rotor, stator and slider and verified parts integrity I then found cause of failure was control not sending any power to motor. Replaced control and found unit could cycle through all settings in normal operation as designed. Call complete"

Arrived on site to test unit for door handle hanging. Test unit and found missing screw on right side. Replaced screw and installed new screw to handle test unit and unit test good job complete.

Arrived on site to test unit for no display. Test unit and found and fuse. Replaced fuse at no charge under 1 year warranty test unit and unit test good job complete.

Arrived on site to test unit for not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.

Arrived on site to test unit for damaged front panel. Found damaged and replaced panel test unit and unit test good job complete.

Arrived on site to replace previously ordered parts for refrigerator. Replaced evap fan and light bulb. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a washer that is not cycling properly. Found lock assembly broken and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site ,installed light ,switch and icemaker. Light is coming on and responding to switch commands . Ran IM harvest all checked normal. No water leaks detected at time of service. Job complete"

Arrived on site for oven not heating . Found red wire on harness had burned out at connector at block . Repaired wire with new terminal connector. Ran preheat . Oven is now heating properly. Job complete

Arrived onsite for refrigerator not making ice. Upon arrival inspected unit. Found voltage to ice maker good. Forced harvest and ice maker not responding. Replaced ice maker. Tested unit and unit is functioning properly. Completed harvest and fill. No leaks present at this time. Job complete

Arrived on site for unit missing trim on control panel. Found customer mistook oven vent for trim and was missing from other side of control panel. Instructed customer on oven vent . No gas leaks detected at time of service. Job complete

"Arrived onsite for washer giving long fill error code. Upon arrival inspected unit. Tested and confirmed code. Cleared code and tested. Found hot Valve making noise when energized. Removed supply hoses and checked pressure, pressure is good. Replaced hot valve . Ran test again and no noise. Ran test cycle and unit is functioning properly. No leaks present at this time. Job complete."

"Arrived on site for refrigerator, inspected unit and work area. Gained access to remove old compressor and install new compressor. Braced new compressor, installed new pre cooler, access valve, dye drier and vacuumed the system for 15 min. After vacuuming the system I waited 15 to make sure system had no leaks and I did not lose any vacuum. I charged up the system with R134 5.5oz . Plugged unit in and advised CX to let cool for 24hrs. No leaks where observed during service. Job completed."

"Arrived on site and inspected refrigerator and found evaporator is frosted over, took pictures. Found ground wire to heating element is loose inside plastic connector, took picture. After resetting connection put refrigerator into a defrost using diagnostic cycle And took another picture of element heating. Recommended to homeowner that refrigerator be unplugged for two days to allow all ice to melt in freezer. Refrigerator should be operating normally after this, job complete"

"Arrived on site to diagnose dryer that is no longer heating, but took multiple cycles to dry prior. Examined unit and found the cutoff open, thermal fuse open as well. Replaced both parts and tested. Also found a bra wire in the heating element, causing it to ground. After testing verified unit working as designed. Unit is also not venting well, restricted airflow due to clogged vents. Advised unit is now working, but vents must be cleaned or issue will repeat. Call complete."

Arrived on site to diagnose undeveloped dryer that is wobbling when used. Customer advised installers never installed leveling feet on the unit and it's now rocking. Installed leveling feet and leveled unit. Verified its working as designed. Call complete.

Arrived on site to diagnose refrigerator that is not cooling. Customer advised me unit said cooling off. Found cooling was disabled from the user interface. Turned cooling back on and verified compressor came on and unit had cooling return. Advised customer on how to turn cooling on and off. Unit working as designed at this time. Call complete.

"Arrived on site for washer throwing F4E1 error. Examined unit and followed service guide for error. Found resistance on heater is within spec, however the connector was barely seated in the control. I fully seated the connector and tested the unit. Found unit is running on cold wash, however no hot line is installed. Advised customer to get a new hot water line installed to unit to ensure proper operation, and to follow up if issue returns with a functional hot water line. If issue returns, control should be replaced, but as of testing time there are no errors popping up. Call complete."

Arrived onsite for washer filling and then not progressing correctly. Upon arrival inspected unit. Ran test and all components are functioning. Ran normal cycle and found that delay soak was selected. Turned selection off and tested. Found unit is now functioning properly. Job complete

Arrived on site to diagnose a washer that is not draining. Found drain pump clogged and cleared drain of all debris. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site for no water or ice. Diagnosed a frozen water tank,added sealer to gaps between fan scroll and air tower,defrosted lines tested water dispenser passed,ran harvest test passed,ran fill test passed."

"Arrived on site for door seal issues. Found defective right side fresh food door gasket,replaced defective gasket,remolded seal checked door seal good."

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer would leave white residue after wash. Entered diagnostics and found error code F0E5. Called techline and spoke to Scott SR#7735394741 and explained to him about what the customer was experiencing. Scott advised to informed customer to turn up the concentration level up to use less detergent. Unit is operating as designed at this time and no leaks where observed during service. Job completed."

"Arrived on site for dryer taking to long to dry, inspected unit and work area. Tested unit and had poor air flow. Advised customer to get maintenance from her apartment complex to take a look at the vent. Unit is operating as designed. Job completed."

"Arrived on site for cooktop, inspected unit and work area. Customers complaint was gas leak detected at the gas line to the copper fitting. Used my bubble detector and found leak on the line. I tried to tighten up the gas line but unsuccessful. It was still leaking. Left gas turn off and explained to customer that its a installation issue and they would have to contact the installers."

"Arrived on site and found dryer is getting power, display is on but control board just clicks when a cycle is started. Replaced control and dryer is Working and heating properly, job complete"

"Arrived on site and found saved error E5 on test 56, ran test 57 and icemaker cycled properly, Replaced it anyway due to possible ice tray thermistor failure. Cycled power to refrigerator at breaker to clear error code. After replacing icemaker ran test 57, test 45, 36, and 15 and they all passed, job complete"

"Arrived on site and replaced tub and heater diagnosed by previous technician, job complete"

"Arrived on site to inspect dryer error codes. Upon further e, I placed the unit in diagnostics showing error code F4E3-poor airflow. Cleared the code and using my vent test kit, I tested the airflow to the unit. The first 2 tests failed (photos). I checked the vent that goes outside and its a direct shot from the unit to outside and it is clear. I pulled the unit out and remove the vent tube at the back of the unit and found a large amount of lint inside. Removed the lint and using my borescope, I scoped the vent pipe inside the unit and the vent going outside and both are clear (photos). I re-installed the vent tube to the unit and retested and unit vent test passed (photo). I advised the customer of my testing and findings and adjustments. No lint observed at the end of service, job completed."

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and immediately at start, I could hear a noise coming from the back of the unit. I removed the back panel and retested and found the the noise coming from the blower wheel. I removed the lint chute assembly and found where the blower wheel is rubbing on the chute. I adjusted the chute and retested and unit is operating as designed. No lint observed during service, job completed."

"Arrived on site to diagnose refrigerator making noise and also freezing items. On arrival customer showed me that some items on the 2nd shelf and 1st will freeze sometimes. I found items were touching the back wall, creating cold pockets. Advised customer they can not block the shelves, or items will freeze. Customer showed me a video of a noisy grinding. Traced to damper making the noise. Replaced damper and verified unit working as designed. Call complete."

"Arrived on site to diagnose dryer that customer says is not fully heating clothes. On arrival customer let me know that it feels like it's heating, just not very hot. On inspection of the unit, I found the eco boost was enabled on their default cycle. Advised customer on making sure eco boost is off when running the unit for best heating. I disabled eco boost and adjusted temp on unit and ran. Verified with customer present rhe unit is working as designed. Call complete."

Arrived on site for a dishwasher that is still not draining. Inspected unit and work area. Did confirm that the dishwasher drain was low. Went ahead and replaced the drain pump and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for the dryer showing clean vent error code. I inspected the unit and work area. I used my vent tester while the unit was connected to the exit or vent and is showed poor air flow. When I removed the dryer from the exterior vent I retested the dryer and found air flow drastically improved. Indicating the exterior vent has some kind of restriction or the exterior vent is not opening. The exterior vent needs to be inspected to ensure it has proper air flow for the dryer. Job complete.

Arrived on site for washing machine not starting. I inspected the unit and work area. I found the capacitor out of range. I replaced the capacitor and tested the unit. It is now working as designed. Job complete.

"Arrived on site for dishwasher not drying the dishes. I inspected the unit and work area. I put the unit into diagnostics and found no fault codes. I range a diagnostics cycle and found the unit filling with water , the wash motor coming on, and the heating element turning on and heating. I spoke to the customer about the unit having a plastic tub and because plastic does retain heat like stainless steel the unit wont dry as well. I recommend running the unit on normal, with heat dry and high temp wash selected and to run the hot water at the sink before turning the dishwasher on. The unit is operating as designed. Job complete."

"Arrived on site for range, inspected unit and work area. Customer complaint was lower panel was lose. Found that it was missing the lower 2 screws. Replace the missing screws and unit is now operating as designed. Job completed."

"Arrived on site. Installed part prev tech ordered,powered unit on compressor powered on.

Arrived onsite for Leaking Water from Behind . Upon arrival customer stated that water was spraying out from valve after the freezing temperatures. Inspected unit and found cracked valve and control shorted due to being drenched in water. Need to replace control and valve. Job complete

Arrived onsite and determined cause of squealing noise was locked pulley wheel. Completed repair. All checks good. Advised customer on repair. All checks good. Unit is now operating as designed.

"Arrived on site for dead oven . Checked both thermal fuses, both checked normal. Checked and double checked with SW . No power is coming into unit . Customer will need to check cord connection or breaker . Job complete .C-NOTE"

Arrive on site for a washer that is no longer responding to any wash Selections. Upon testing I found that the drain pump was good along with the harness. I did find that the control was reserving power but still would not operate which means that the control has an Internal failure. installed new control and tested unit and found unit operating as designed customer Job complete

"Arrived to inspect no ice. I found the wiring at the lower hinge area had failed and required repair. I tested the unit and the ice maker attempted to work, but it made a banging twice before engaging. I advised the customer to contact us if the issue persisted and returned later in the day to instal a replacement ice maker, due to it failing during the day. Operational test good, no leaks observed during service.

"Arrived on site to inspect microwave not working. Upon further inspection, I found the unit pulled out and I removed the top panel to gain access to the interior of the unit. I removed the fuse and tested and it was good. Placed the fuse back in its space and plugged the unit in and tested. Unit is operating as designed. Customer advised they did a cleaning cycle on their oven and thats when the unit stopped working. I advised the customer that the microwave got too hot and the sensor detected the heat and wouldnt allow the unit to come on. No repairs needed at this time. Job completed."

"Arrived on site to test unit for f0e1(internal board failure) and f5e1(door switch issue). Unit does not have a door switch. . Advised customer to contact dealer for further assistance. Job complete. SR#7735391481"

"Arrived onsite for cracked cooktop. Upon arrival inspected unit. Took pictures and submitted for review. Inspected underneath cooktop and found imperfection was on the surface and not through the glass. After review, unit was determined to have surface scratch. Did ensure customer understood process of stem clean and functions. Unit is functioning properly. Job complete"

"Arrived on site to test unit for not completing cycles. Found failed gearcase. Recommend replacing gearcase, splutch, belt and actuator. Customer stated she would be purchasing new unit.

Arrived onsite for dryer not heating. Upon arrival inspected unit. Found all components functioning other than heating. Disassembled and inspected. Found failed heating element. Replaced element and tested. Unit is now heating and functioning properly. Job complete .

Arrived on site to test unit for too rack falling on right side. Found track/rail welds broke. Installed both left and right side tracks. Unit working as designed. Ran full diagnostic cycle and no signs of leaks.

Arrived on site for wall oven not heating correctly. Upon arrival confirmed customers complaint with unit but found no errors in diagnostics. Upon further inspection I found the ui had been set to Celsius causing temps display not to go over 177 on bake and 280 on broil. Was able to reset ui to Fahrenheit and retested both ovens. Found unit heating as designed. Call complete

"110.25132412 Arrived to inspect noise during spin. I found the unit had slightly excessive chassis movement during spin and I removed the wash plate and inspected the drive hub. All six screws required tightening and after the repair, the basket movement, independent from the tub, was lessened. I found no signs of gear case failure or other issues and re-calibrated the machine. Opera test good, no leaks observed during service.

"Arrived to inspect heating issue. The customer had attempted to use the unit after prior service and it would not heat fully to 400?F. I found the main control, specifically the bake element relay, had failed and required replacement. I removed and replaced the control and tested and all functions resumed with normal heating and cycling of all elements

"Arrived on site for a washing machine that is not locking the lid. Inspected unit and work area. The customer also stated that the unit is seemingly leaking water into the drum when not in use. I did confirm both issues and found the lid lock trying to lock but not able to. I asked the customer if they wanted to deal with both issues at the same time and the customer advised that they did not want to work on the water issue at this time. They asked for us to just continue forward with a lid lock assembly at this juncture. Replace the lid lock assembly and tested the unit. The unit began to work as designed. Call complete."

"Arrived on site to inspect refrigerator ice maker producing slowly. Upon further inspection, I found ice cubes wedged in the tray and not allowing the tines to complete a harvest. Also found the full tube chute full of ice. I removed the ice maker assembly and we so over the ice in the chute and didnt find any debris clogging the chute. I advised the customer due to the ice getting wedged in the tray and the chute filling with ice, the ice maker and dual valve would need to be replaced as the valve is weeping causing the water to drip into the chute and create the ice build up. I removed and replaced the valve and ice maker and tested. Unit is operating as designed. No water leaks observed during service. I cycled power to,the unit to reset controls. Job completed."

"Arrived on site to install previously diagnosed and ordered part. Due to the intermittent issue o f the water not dispensing and not making ice, I installed the filter bypass and found the water turned off at the wall. Turned the water on and tested the water dispenser and it is operating as designed. Removed the bypass and placed the filter back in and retested and it continues to operate as designed. I tested voltage to the RFID board at the main control and got 13.69VDC. I recommended the customer leave the bypass installed and monitor the unit. Advised to contact our office if the unit continued to intermittently malfunction and at that time, I would recommend replacing the filter head and RFID board. No water leaks observed during service, job completed."

Arrived onsite for unit not heating. Upon arrival test polarity and is good. Checked vent airflow and passed. Removed rear panel to test heating circuit. Found open cut off switch. Test element and thermal fuse and are good. Need to replace cut off. Replaced cut off switch and test unit. Watched element cycle several times. Unit is now heating correctly. Job complete.

Arrived onsite for no power. Upon arrival test polarity and is correct. Console is not responding. Removed console to inspect and test voltage from control to console. Am getting 120 to control. Customer stated that after storm the unit would no longer operate.Getting 3v to console. Need to replace console and control. Job complete

Arrived onsite and repaired unit by replacing the power cord. Verified function. Unit is now operating as designed

Arrived on site to test unit for unit not washing. Test unit and found and wash motor and broken heating element.m and bad control board.

Arrived on site to test unit for oven no heating. Test unit and unit pre heating to 350?. Turned oven on and off and unit igniting every time. Couldnt duplicate the problem

Arrived on site to test unit for bake not working. Test unit and found and bake element. Replaced element. Test unit and unit test good job complete.

Arrived on site to test unit for unit not having power. Test unit and found white wire at junction disconnected. Secured connection test unit and unit test good job complete.

"Arrived on site for washer, inspected unit and work area, customers complaint was unit not operating correctly. Entered diagnostics and found stored error codes F5E2, F6E1. Ran a diagnostics cycle and the water valve was making loud noises and found the housing dispenser build up with corrosion and lever arm broken. Explained to customer that it would need a new UI and dispenser in order to fix. No leaks where observed.

"Arrived on site for dryer tumbling but not heating . Found high limit thermostat had blown . Replaced tsat and vacuumed out dryer . Unit is heating normally. Recommended customer clean and change out flapper caps outside and make sure hose doesnt get pinched shut . Job complete"

"Arrived on site and found purple wire to left side infinite switches insulation is damaged make contact with cabinet wall and tripped breaker. After fixing wiring Function has returned to range but cooktop hot light is always on on control board. Reported to safety team 7735349047"

"Arrived on site and found from L1 to Neutral is showing 120V, but L2 to neutral has no power. Bent power cords outwards and it is now making good contact in outlet and dryer is heating. If issue continues recommended to homeowner that outlet be corrected. Confirmed airflow is good with airflow meter, job complete"

"Arrived on site to inspect washer leaking water. Upon further inspection, I removed the outer section of the panel and tested the unit in a normal wash. The basket filled approximately 3/4 full and began to agitate. I found no signs of a leak. I advanced the timer to spin and inspected the drain and hoses and again found no signs of a leak. I did find that at the back of the unit on the wall where there was a place on the baseboards where it was clean and on both sides of the clean area there was lint. I suspect the drain pipe might have possibly leaked or overflowed. I retested the unit three more times and it continued to operate as designed with no leaks. I recommended the customer monitor the unit and if possible to get a video of the leakage and contact our office if it does leak again. No water leaks observed during service, job completed."

"Arrived on site to inspect washer making noises and shaking badly. Upon further inspection, I pushed down on the basket and found the suspension rods were bad. I raised the top lid and found the tub ring was damaged and the actual tub is cracked (photos).I unplugged the unit and turned the water off at the wall for safety and at the customers request. No water leaks observed during service, job completed."

Arrived on site for micr light not turning on when the door is opened. I inspected the unit and work area. I found the interlock switches intermittently failing. I installed new switches. I reassembled the unit and tested it. It is now working as designed. Job complete.

Arrived onsite to replace control board. Replaced board and tested. All components are functioning however noticed that no cold water was entering the unit. Removed supply hoses and found no cold water from source. Notified customer that the unit is functioning but will not complete a cycle unless the cold water supply is corrected. Job complete

Arrived on site for front load washing leaking water into the basket. I inspected the valves and found the hot water valve dripping. I removed and installed a new one. I found the vale at the wall was restricted. I advised the customer to clear the valve at the wall. Customer paid in full with check #6605.

Arrived on site for washer not removing water from dispenser drawer. Upon arrival confirmed issue and found all dispenser cups filled with water. Found inlet valve failing and replaced valve/dispenser housing asm. Found cycle on cups on drawer loose and will need office to reschedule once availability of part is known.; ordrng 1 W11400157 (Drawer)

"Arrived onsite for dent in oven door. On inspection found that the oven model # was wrong, corrected the # and order the correct door.; ordrng 1 W11600322 (Oven door) and 2 W11617225 (Screws)s"

"Arrived on site to install parts ordered by previous tech. I tried to pull unit out but I was not able too. They had a custom cabinet built around it and its got nails and screws around the chassis that went though the wood into the metal of cabinet. I was unable to pull unit out, previous tech never pulled it out. Customer will have to reschedule to make the unit available for us to work on it. ; O-emld tckt"

"Arrived on site to follow up on washer that was making noise and now walking / banging. Found the fluid ring on the basket was separated and sliding. Unit needs a new basket to resolve. Ordering basket. Office to schedule, freight shipped part. ; ordrng 1 W11513243 (Basket)"

Arrived on site for chiller flashing error codes and cabinet getting hot again . Customer had unit running hours prior to visit . Cabniet was cool and temp checks normal. Customer had video of error. Reordering control and fan . Call to set return ; ordrng 1 W10782254 (Cond fan) and 1 W10782230 (Fan) and 1 W11296649 (Thermistor)

Arrived onsite for F8-E4 error code. Upon arrival unit is beeping with F8-E4 error code. F8-E4 is for open float switch. Inspected switch and found drip pan with water. Ran normal cycle and cannot find leak. Noticed water mark on drip pan from under fill valve. Uploaded pic on SD. Cleared water from pan and cleaned water marks. Water valve may be leaking intermittently. Ordering water fill valve. Office to reschedule ; ordrng 1 W11434044 (Valve)

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer also stated that beyond the washer not completing cycles, the unit is making screeching sounds when spinning. Ran unit through diagnostics and found an F8 E1 (low/no water detected during fill) error code. Tested both valves and found both valves pulling insufficient water. Filled up the basket a third of the way up the basket and attempted to drain out and did not find any siphoning conditions. Round the unit there an auto test in the unit ran as designed. I did hear the belt slipping on the cam causing the screeching issue. Ordering the cam and belt and will return with the water valve and control. The office will need to contact the customer about a return date due to limited parts availability. ; ordrng 1 W10721967 (Splutch Assembly) and 1 W11239857 (Belt) and 1 W11038689 (Valve assembly) and 1 W11417466 (Control)"

"Arrived on site for fridge raider that is not cooling. Inspected unit and work area. Found both fridge and freezer both operating as designed. The customer advised that the unit was initially cooling the freezer but theyre not calling the refrigerator and so she messed with the cold control inside the freezer and then the unit started calling the refrigerator but not freezing in the freezer. She advised that she had tried changing the temperature on her control and found it was not responding to any attempts to change the temperature setting. She advised that everything had come back on two days ago and has seemingly started to work but thought the control might still be causing an issue. I did not find any evidence of a defrost issue or a cooling issue. There was no frost or moisture buildup in either compartment. I did advise the customer that because the unit was cooling and operating as designed, there was not really a way for me to determine that at this juncture. Will go ahead and order a Control just in case and advise the customer to call us back and cancel if the unit continues to cool and operate as designed. Ordering the control but the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11562260 (Control)"

Arrived on site to diagnose a refrigerator that is leaking. Fc completely frozen over and door cannot be opened to diagnose issue. Custo.er to thaw unit for a minimum of 48hrs prior to return

Arrived on site for washer making a loud noise. Upon arrival confirmed issue. Upon further testing I found belt loose and failing. After replacing belt I found noise was gone and unit worked as designed with no leaks. Call complete ; ordrng 1 W11239875 (Belt dont order(came from 364696))

"Arrived onsite for not dispensing ice. Upon arrival inspected unit and RC is at 38 degrees in FC is 14 degrees. Customer states that RC maintains temp of 38, but Fc gets as warm as 22 degrees.Ran diagnostics and all test passed. Contacted SW for assistance . SW recommended a sealed system repair. This is a r600 system. Ordering compressor, UI dryer, access valve, r600 kit, and nitrogen . Office to reschedule ; ordrng 1 W11557425 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)"

Arrived onsite for unit not operating. Upon arrival unit is unplugged. Restored power to unit and console will light up and get stuck on cycle selection. UI is not responding to any commands. Need to replace console. Ordering console. Office to reschedule ; ordrng 1 W11569437 (Console)

Arrived on site to test unit for not operating properly. Found both oven UIs not responding when attempting to put into diagnostics. Verified unit receiving proper voltage. Checked all connections and everything is secure. After a couple minutes of staying on amber lights flash 3x. Also left oven light not turning off. Recommend replacing expansion board and UIs. Office to reschedule. ; ordrng 2 W11492302 (UI)s and 1 W11317945 (Control)

Arrived on site to test unit for leaking. Found top rear left corner has dent causing separation between paneling. Recommend replacing tub. Office to reschedule. ; O-emld tckt

Arrived on site to test unit for left front burner not igniting. Test unit and found and switch harness. Ordering new harness office to reschedule ; ordrng 1 W11376663 (Spark harness)

Arrived on site to test unit for not draining. Unit was done with wash cycle on arrival but tub was full with sitting water. Drained unit and found pump responding as designed. High drain loop is present. Recommend replacing control and fill valve. Office to reschedule. ; ordrng 1 W11306302 (Control) and 1 W11175771 (Fill valve)

Arrived onsite for a refrigerator with the LED light not working in the bottom part of the unit. I found the left module defective in the deli drawer section. Ordering W10695459 module. ordrng 1 W10695459 (Module)

"Arrived on site for burner heads left and right front not igniting properly. I split the heads and reseated them, they are now igniting properly. I inspected the oven door for it not closing properly. I found the inner panel slightly dented not allowing for full contact with the switch. I am ordering the inner panel. The office will reschedule when we have eta on the parts.; ordrng 1 W11334152 (Inner panel)"