Near Austin, TX 78735
Leonardo
Job Details: 07/03/2020
RANGE JENN-AIR JDS1450DP0 Arrived on site to test unit not heating. Tested unit and found broken bake element. Replaced elementtested unit and unit heats as desired. Job complete.
Near Belton, TX 76513
Tyler
Job Details: 07/03/2020
DRYER WHIRLPOOL MEDB835DW4 Arrived on site to repair a dryer that was making a metal on metal screeching sound I was able to replace the idler pulley as well as all of the roller wheels that help the drum glide in place. After that I assemble the machine and tested it out and found that the squealing had completely stopped so I did not install the motor. Unit is working as designed. Call complete
Near Mustang Ridge, TX 78610
Robert
Job Details: 07/03/2020
WASHER MAYTAG WFW6620HC0 Arrived on job for complaints of noise. Ran spin cycle and bearings causing noise. Will need two tech and 2 hours. ; ordrng 1 W11287253 (TUB)
Near Manor, TX 78653
Eman J.
Job Details: 07/03/2020
REFRIGERATOR LG LFX31925ST/00 Arrived onsite to install previous diagnosed parts. Replaced drain tube. Tested system. Everything works as designed. Job complete.
Near Georgetown, TX 78626
Al
Job Details: 07/03/2020
RANGE GE JGB860SEJ2SS Arrived to inspect upper oven not heating.Confirmed the complaint and verified the module and serial number.Unit bale igniter is defective causing the issue.Ordering the igniter and research for correct part.Office to reschedule with customer.See sticky note ; ordrng 1 CNOTE (RESEARCH TOP OVEN NEVER IGNITED. PLEASE CONFIRM THIS IS IGNITER FOR UPPER OVEN) and 1 WB13X24925 (IGNITER GLOW BAR)
Near Austin, TX 78754
Cliff
Job Details: 07/03/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to diagnose a refrigerator that is not cooling properly. Found RC evaporator defrost failure due to controls not communicating with her masters. Replaced main control and user interface and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Wimberley, TX 78676
Richard
Job Details: 07/03/2020
VENTHOOD UNKNOWN UXT5230BDS1 Arrived onsite for the vent hood noise. Replaced fan blade and it did not resolve the issue. Replaced the motor and it did not resolve issue. Tried to adjust motor and it did not resolve issue.
Near Hewitt, TX 76643
Jonathan M
Job Details: 07/03/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for refrigerator that won’t light in the top refrigerator section or freezer section. Inspected unit and work area. Customer advised of the issue started in the freezer. Attempted to remove freezer light and began to get excess resistance. Worked on the freezer light for five minutes and once the light came loose the female connector on the wires coming from the control had popped loose. Attempted to dig out wires to reconnect female connector but was unsuccessful. Tried to wire but the wires together using one of the modules but was unable to clamp the wires coming through the insulation. I called Techline and spoke to Brian SR# 7728233696. I advised him of my findings and he then video chatted me to verify findings.
Near Liberty Hill, TX 78642
Lou
Job Details: 07/03/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site to inspect microwave not heating. Upon further inspection, I tested the unit with a cup of water and the unit failed to heat. While testing, the unit made a loud humming/buzzing noise. I removed the unit from the wall and found the diode burnt, the magnetron was rusted. I removed an replaced the magnetron, capacitor, & diode. Retested and unit is operating as designed. I reassembled the unit and placed it back on the wall and retested. Unit continues to operate as designed. Job completed."
Near Killeen, TX 76543
Tyler
Job Details: 07/03/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for refrigerator not cooling. Upon further inspection I found that the refrigerator had a sealed system issue customer had stated that he heard what sounded like a hissing noise coming from the fridge at one point shortly before the cooling had stopped. We will need to order an evaporator coil a compressor and a dyed dryer.There were no lock rings needed for this repair. Call needs to be weighed for two hours and we need a SS tech.; ordrng 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
Near Austin, TX 78759
Wesley
Job Details: 07/03/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived onsite and found compressor running and fans running properly. Found repeat symptoms hi temperatures. 25f in fc, and 50f in ff cabinet. Found evidence that the sealed system repair should be monitored by sealed system tech for leaks from repair in last 6 months.; ordrng 1 W10309988 (compressor) and 1 WPW10143759 (dryer)"
Near Liberty Hill, TX 78642
Lou
Job Details: 07/03/2020
COOKTOP WHIRLPOOL KECC604BBL00 "Arrived on site to inspect cooktop smoking and popping breaker. Upon further inspection, customer advised they were using the right front and back left burners when the unit “popped” and when they opened the cabinet doors under the unit, smoke came out. When they turned the breaker back on, it caused the entire home breaker to trip. I had the customer sign a waiver of damages from lifting glass cooktop and then removed the cooktop. I didn’t find any signs of damage to the cooktop. I checked under the unit in the cabinets and over the junction box cover to inspect wiring. I found where the wiring had shorted out and caused the lid pop noise and the smoke. I advised the customer of my findings and took photos. Reassembled the unit and placed it back in the countertop.
Near Briggs, TX 78608
Al
Job Details: 07/03/2020
RANGE WHIRLPOOL WFG510S0AB1 Arrived to inspect gas range not lighting.Confirmed the complaint and located the breaker box and turned the range off then back on.Tested the unit and all functions work as designed.
Near Hutto, TX 78634
Andy
Job Details: 07/03/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site for dishwasher rust on panel. Inspected unit and found rust on panel. Removed damaged part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service
Near Smithville, TX 78957
Scott
Job Details: 07/03/2020
REFRIGERATOR GE GNS23GSHBFSS "Arrived on site for loud noise and temps not correct . Found ice build up on freezer evap wall . Also door alarm wouldn’t not going off . Found no switch issues . Ordering control, heater evap fan and blade . No water leaks detected at time of service . Please call to set return . ; ordrng 1 AUTHO and 1 WR51X10108 (heater def asm) and 1 WR55X23924 (board asm main contr) and 1 WR60X10277 (refrigerator evapora) and 1 WR60X30922 (BLADE)"
Near Leander, TX 78641
David S
Job Details: 07/02/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher not cleaning dishes properly. I inspected the unit and work area. I found error code F5E1 door stuck open. I ran the unit through diagnostics cycle and the unit would not fill with water. I found the water valve was turned off. I turned them valve on and found the unit filling and working as designed. I spoke with customer about the different wash cycles. No water leaks detected. Job complete.
Near Elgin, TX 78621
Andy
Job Details: 07/02/2020
REFRIGERATOR GE GDE20GGHBRBB Arrived on site to install previously diagnosed temperature sensor in FC. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Round Rock, TX 78664
Andy
Job Details: 07/02/2020
UNKNOWN UNKNOWN 0
Near Austin, TX 78724
Scott
Job Details: 07/02/2020
DRYER AMANA NED4655EW1 Arrived on site for dryer not stopping at end of cycle . Replaced timer . All checked normal . No lint build up . Job complete .
Near Austin, TX 78741
Robert
Job Details: 07/02/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on job for complaints of not washing. Found 120 v to motor without operation. Replaced sump and motor. No leaks detected at time of service.
Near Austin, TX 78752
Scott
Job Details: 07/02/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site , replaced wheel and blower . Ran unit . All checked normal . Unit sounds normal . No lint build up at time of service. Job complete"
Near Pflugerville, TX 78660
Kayman
Job Details: 07/02/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite for microwave no heat. Tested unit and found that the unit has power and is turning but I did not hear the fan kick on. I dissembled the unit and replaced the mag cap and diode still no fan. I tested the fan motor capacitor and it tested faulty. Will need that motor capacitor. Ordering motor fan capacitor (W10210855).; ordrng 1 W10210855 (capacitor)
Near Austin, TX 78730
Wesley
Job Details: 07/02/2020
REFRIGERATOR KITCHENAID KFCS22EVMS0 Arrived onsite and repaired fridge by replacing failed start device. Unit is now operating as designed. Advised customer on repair.
Near Jonestown, TX 78645
Lou
Job Details: 07/02/2020
DISHWASHER KITCHENAID KUDS03FTSS2 "Arrived on site to install previously diagnosed and ordered parts. Due to the door making a loud screeching noise when opening/closing, I removed and replaced the link kit ad tested and unit is operating as designed. Also tightened the door handle. No water leaks observed during service, job completed."
Near Austin, TX 78738
Brandon
Job Details: 07/02/2020
REFRIGERATOR KITCHENAID KBFC42FTS02 "Arrived on site for customer complaint of mullion being broken and not closing properly, found broken mullion and slide, ordering parts. ; ordrng 1 2316857 (slide) and 1 WP2307938 (rail-mulln)"
Near New Braunfels, TX 78130
Noah D
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect fridge for not cooling, upon inspection found the UI drier leaking Freon, will need a sealed system repair, customer stated that builder would be replacing unit, will need to follow up before sending out a tech. Office to reschedule. ; ordrng 1 W10253005 (COMPRESSOR ) and 1 W10913906 (ACCESS) and 1 WPW10143759 (DRIER)"
Near Jonestown, TX 78645
James
Job Details: 07/02/2020
FREEZER WHIRLPOOL EV188NYWS00 Arrived on site and found unit has only trace amount of refrigerant in sealed system. Verified dye has moved through out system and is visible by purging short burst from process stub. No dye located on any accessible components indicating unit has an internal leak in the heat loop.
Near Austin, TX 78728
David Z
Job Details: 07/02/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to diagnose dishwasher customer has said leaked from the front of the unit. Customer had said foam was wet, and he saw bubbles. Said this happened last month. Ran and tested unit and found a large amount of suds on the inside. Advised customer to change soaps if the pods are consistently creating suds that are going over the tray. Did not see any other leak causes, and likely just oversuds or having pots too close to the door. All is workin as this time with no leaks found. Call complete."
Near Austin, TX 78757
Eman J.
Job Details: 07/02/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for washer making grinding noise. Tested system. Found gear case faulty. Attempted to replace gear case. Wash plate bolt is stripped. Ordering wash plate W10752283. ordrng 1 W10752283 (washplate)
Near Austin, TX 78738
Kevin
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM01 "Arrived on site and inspected refrigerator and found no ice production, and no water dispensing. Removed water filter and water will now dispense. Reset water filter into housing and it will still dispense. Cycled icemaker and it is also working properly and filled with water. The last time the water filter was replaced it was not done correctly. Showed customer how to properly insert water filter.
Near Austin, TX 78702
Luis
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS03 "Arrived on site for water leaking. Diagnosed excessive ice being made causing ice to spill onto floor and leak,found shut off arm slightly disconnected from icemaker housing,installed shut off arm correctly to housing."
Near Blanco, TX 78606
Brandon
Job Details: 07/02/2020
COOKTOP JENN-AIR JED3430WB00 "Arrived on site to replace failed switch, after replacing, unit tested good."
Near New Braunfels, TX 78130
Noah D
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM03 "Arrived on site to inspect fridge for loud compressor noise, upon inspection found the lines rattling against compressor, put extra stock pad on and tested. No problems found. Complete"
Near Harker Heights, TX 76548
Tyler
Job Details: 07/02/2020
WASHER MAYTAG MHW6630HW0 Arrived on site for washer not completing cycles. Found that drain pump is barely pumping any water out of the unit. This leads to soap water being left to settle at bottom of unit then when a new cycle starts it will add extra soap from disp. Causing the over sods/soap error code to appear. Instructed customer not to use washer to avoid risk of unit locking up door due to being full of water and risking ruining cloths put into machine.; ordrng 1 W11316609 (pump-water) and 1 W11316671 (hose) and 1 W11322883 (cntrl-elec)
Near Austin, TX 78737
Jacob
Job Details: 07/02/2020
WASHER WHIRLPOOL MHW6630HW0 Arrived onsite for unit leaking water. Tested unit. Found that there water that looked like it would leak from dispenser drawer. Replaced dispenser drawer. Tested unit. Unit test good. No leaks at this time. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 07/02/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site to inspect oven for not heating properly, upon inspection found the burners working correctly but the bake element not heating, checked broil and it passed. Ordering bake element, office to reschedule ; ordrng 1 WP9755770 (BAKE)"
Near Austin, TX 78734
Robert
Job Details: 07/02/2020
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on job to install all parts ordered on previous visit. After replacement test operation no leaks detected at time of service.
Near Round Rock, TX 78681
Cliff
Job Details: 07/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to diagnose a refrigerator that is not cooling in the upper section. Tested unit and found left side pantry door not closing consistently due to failed adapter rails. Also noted mullion mounting on left side RC door not allowing seal to meet mullion . Lastly divider between pantry doors will need to be sealed with silicone as well as top has gaps not meeting door seal. To prevent repeated issues main control, user interface, RC fan motor, left side pantry adapter rails, and left side RC door will need to be replaced as well as mullion sealed with food grade silicone to complete repairs. Office will need to set return appointment due to part availability..; ordrng 1 8201711 (adhesive) and 1 W10815695 (dor-fip ss) and 1 W11397195 (ADAPTER) and 1 W11409809 (ADAPTER )"
Near Austin, TX 78735
Kevin
Job Details: 07/02/2020
WASHER WHIRLPOOL WFW8620HC0 Rived on site and inspected washer and attempted to put it into a diagnostic cycle. It began test 12 but control board started chattering and washer lost power. Will need to bring back a control board and control panel to correct the issue; ordrng 1 W11322880 (CONTROL BOARD ) and 1 W11327395 (CONTROL PANEL)
Near Round Rock, TX 78664
Cliff
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL KRFC704FBS00 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found RC evaporator not defrosting. Homeowner wishes to hard reset unit and defrost unit to see if problem correct itself. Advised homeowner of problem reoccurs main control, Orion control, and RC evaporator cover with all need to be replaced to complete repairs,
Near Austin, TX 78724
Scott
Job Details: 07/02/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived on site for dead washer . Found outlet failure . Open neutral . Changed outlet . Ran diagnostics . No error codes and completed wash test . Recommended customer have outlet fixed . No water leaks detected at time of service . Job complete .
Near Gatesville, TX 76528
Jonathan M
Job Details: 07/02/2020
WASHER MAYTAG MVWC565FW0 "Arrived on site for washing machine that will wash clothes. Inspected unit and work area. Unit is in a very tight area with very little room to work. Plugged unit in and drain pump initially started and ran with no water in the unit. . Removed pressure hose and unit still continued to drain. Placed unit in service diagnostics and found an F7 E1 (basket speed fault) error code. Placed unit in a manual agitate and spin test and unit would not spin or agitate. During agitation it appeared that the unit was trying to move but wasn’t moving more than an inch left and right. Attempted to remove agitator and found it completely seized onto the gear case. Unit will need agitator, hub, in her basket, outer tub, gear case, drive motor, clean out filter, and control for full repair. Will need two men and two hours for repair. Ordering parts and office will need to contact customer to reschedule customer for return visit due to PSP items. ; ordrng 1 CNOTE (TWO MAN) and 1
Near New Braunfels, TX 78130
Noah D
Job Details: 07/02/2020
DRYER WHIRLPOOL WED4950HW0 "Arrived on site to inspect dryer for not counting time, upon inspection found the timer not operating correctly. Replaced timer and retested, no problems found. Complete"
Near Austin, TX 78753
Eman J.
Job Details: 07/02/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite to install previous diagnosed parts. Replaced glass door. Panel door was damage. Ordering new panel W10482110; ordrng 1 W10482110 (panel-drwr)
Near Elgin, TX 78621
Andy
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker. Removed failed part and replaced with new. Cycled ice maker and ice maker cycled and filled with water. All operations are normal. No water leaks present at time of service.
Near Round Rock, TX 78681
Kayman
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for fridge lights not working. Upon inspection I found the lights above the water system assembly were not working and the freezer light as well. I had the water assembly light module on me so I replaced those in attempt to remedy this issue but it did not. I am ordering a light repair kit (W10695459) as per service pointer from WPL. Ordering (W10695459) light kit. Office to RS.; ordrng 1 W10695459 (module)
Near Kingsland, TX 78639
Jonathan S
Job Details: 07/02/2020
WASHER WHIRLPOOL WFW9550WL00 Arrived on site for washer loud when spinning. Performed diagnostics mode and tested spin operation. Found failure is with basket shaft and tub bearing. Found basket shaft wrapped and causing bearing failure. ; ordrng 1 W10250806 (tub-outer) and 1 WPW10159904 (DRUM ASSEMBLY )
Near Leander, TX 78641
David S
Job Details: 07/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for fridge leaking. I inspected the unit and work area. I found the fresh food section bottom full of water and ice. I gained access to the drain tube and found a restriction in the drain tube. I cleared the restriction. I gained access to the fresh food evaporator and found the evap tray iced over. I cleared the ice and steamed out the drain pipe. I poured a cup of water down the pipe to ensure it is draining properly. I tested the water valves and found none of them leaking. Unit is operating as designed no water leaks detected.job complete.
Near Burnet, TX 78611
Jonathan S
Job Details: 07/02/2020
WASHER MAYTAG MHW5630HC0 "Arrived on site for washer not cleaning clothes and leaking from dispenser. Performed diagnostics mode. Found sud error code. Found dispenser wrapped and causing leak. Called Whirlpool tech support and spoke with Bryan. He stated to replace control and dispenser. ; ordrng 1 W11316600 (DISPENSER )"
Near Austin, TX 78741
Luis
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for no cool. Installed starter to compressor,powered unit on compressor powered on."
Near Burnet, TX 78611
Jonathan S
Job Details: 07/02/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site for refrigerator not working. Inspected unit and work area. Found UI lighting up nothing else is running on unit. Found control and UI will need to be replaced to continue to test. Contacted claims department and got authorization for repair (SC). Removed failed UI and control, installed new. Found all is working. No water leaks detected."
Near Austin, TX 78728
David Z
Job Details: 07/02/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site to diagnose one dishwasher that was not draining. Performs diagnostic on unit and checked for blockages. Found blockage on disposal side of unit. Cleared drain hole in disposal and retested. Unit is now draining as designed. Call complete, no water leaks found."
Near New Braunfels, TX 78130
Richard
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for the refrigerator section freezing food and ice maker leaking. Installed new ice maker , damper control, UI control. Refrigerator tested good and all functions tested good. Complete"
Near Round Rock, TX 78665
Cliff
Job Details: 07/02/2020
DRYER WHIRLPOOL WED7500VW2 Arrived on site to replace heating element for dryer. Replaced element and tested unit. Found all is functioning properly at this time.
Near Leander, TX 78641
Lou
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect refrigerator leaking from the front bottom left corner. Upon further inspection, I found the water was coming from the freezer section. I removed the bottom drawer and found the drain tube clogged with ice again. I removed the ice with my steamer and found insulation was coming out o forge drain tube. I checked the drain tube at the back of the unit and it was clear. Removed the drain tube and placed a flashlight at the drain hole at the evaporator and using my mirror I checked the drain tube. I found where the drain tube goes into the tube in the cabinet appears to be collapsing, but there is enough opening for water to flow. I adjusted the drain tube to the drip pan at the back and poured water through the tube from the evaporator side. Water flowed good. I advised the customer of my findings and repairs. No water leaks observed at the end of service, job completed"
Near Austin, TX 78750
David Z
Job Details: 07/02/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to diagnose washer that customer says is not spinning out, and at times constantly filling. Ran diagnostics and found errors F8E1 Valve Failure, F0E5 Off BAlance, F7E8 Motor overheat. Ran test 12 for quick cycle, and all items checked good. Checked motor windings for overheat error and all checked good. Found that water seemed to get high during normal cycle, likely adding weight to cause the off balance loads, but valves are triggering on and off properly via diag. Replaced pressure switch due to likely being failed causing incorrect water level readings. Retested and all is working as designed. Advised customer to check use and care guide for proper loading sizes and cycles. Call complete."
Near San Marcos, TX 78666
Richard
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRF954CIHM00 Arrived onsite for the refrigerator ice maker not dispensing ice. During testing found that the ice maker was leaking water into the ice bin causing it to freeze up. Replaced ice maker and ran ice maker harvest test in diagnostics during the testing the UI started to act up the numbers were moving up and down going crazy. Could run the harvest test will need to replace the UI. Ordering parts and office to schedule. ; ordrng 1 W11314429 (UI)
Near Austin, TX 78750
David Z
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to install previously diagnosed parts to resolve no ice dispensing. Replaced motor shaft and coupling. Retested and unit is dispensing as intended, both crushed and cubed. All is working as designed. Call complete."
Near Harker Heights, TX 76548
Tyler
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrive for refrigerator that had LEDs not turning on. Upon further inspection I found that the freezer LED bulb had burnt out causing a chain effect of taking out the LEDs inside the freezer with it after testing the LEDs in the freezer they are still functional but because of the close circuit they’re on with the freezer LED they won’t turn on until the freezer LEDs are replaced. ; ordrng 1 W10695459 (module)
Near Jonestown, TX 78645
Lou
Job Details: 07/02/2020
DISHWASHER KITCHENAID KUDS03FTSS2 "Arrived on site to install previously diagnosed and ordered parts. Due to the door making a loud screeching noise when opening/closing, I removed and replaced the link kit ad tested and unit is operating as designed. Also tightened the door handle No water leaks observed during service, job completed."
Near Temple, TX 76502
Jonathan M
Job Details: 07/02/2020
WASHER MAYTAG MVWB835DW0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and tested unit to find leak. Found leak coming from the inlet water valve housing. Could not detect what it was coming from the valve or from the housing so replaced whole housing. Tested unit again and unit ran as designed. I had the customer run a bedding cycle with some sheets and the user interface started shorting out. Advise customer this happened when controls go out and send improper voltage. Replaced console and tested unit. Unit is working as designed. . Call complete."
Near Georgetown, TX 78633
Al
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Arrived to inspect unit not dispensing water or making ice.Confirmed the complaint and found the valve at the back of the unit to be defective.Removed and replaced the valve, reassembled and unit tested as designed.All water lines were dry at the time of service..Job complete"
Near Austin, TX 78703
Luis
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for water leaking. Found consistent drip from dispenser spigot,removed door hinge disconnected tube,found no water leaking from valve side,replaced tube and spigot tested dispenser no water leaking from dispenser"
Near Austin, TX 78704
Jacob
Job Details: 07/02/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived onsite for door to unit having dent. Looked at unit. Saw dent. Replaced panel. Upon taking off handle. Both holding screws and stud on door broke in half. Ordering replacement screws, studs and new panel. Office to reschedule ; ordrng 2 W10826179 (screw)s and 2 W11157086 (stud)s and 1 W11165143 (panel)"
Near Austin, TX 78704
Jacob
Job Details: 07/02/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for door having damage. Looked at unit. Saw damage. Replaced door to unit. No issues at this time. Job complete.
Near Austin, TX 78738
Brandon
Job Details: 07/02/2020
REFRIGERATOR KITCHENAID KSSC42QTS02 "Arrived on site for customer complaint of no water dispensing, found miscommunication between door switch and control board, I replaced switch and control, unit tested good, auger motor was not needed
Near Pflugerville, TX 78660
Wesley
Job Details: 07/02/2020
OVEN WHIRLPOOL WGE745C0FS01 "Arrived onsite and found upper oven door not aligned properly, corrected alignment to improve operation. Also advised customer on steaming of upper door glass and how to clean."
Near Temple, TX 76502
Jonathan M
Job Details: 07/02/2020
REFRIGERATOR KITCHENAID KRFC302EBS00 "Arrived onsite for refrigerator that is not making ice. Inspected unit and work area. Tried to jumper the ice maker and found the motor had failed.. Ordering ice maker and will return .; ordrng 1 W10886931 (icemaker)"
Near Temple, TX 76502
Jonathan M
Job Details: 07/02/2020
MICROWAVE KITCHENAID KOCE500EBS01 "Arrived onsite for oven/microwave combo that is not heating evenlily in the oven. Inspected unit and work area. Customer advised that the unit had a 5 degree difference between the right and left sides. I called Techline and spoke to Kathy SR# 7728221085. She advised that every oven will have hot spots and that a 5 degree difference is normal. She advised that if the customer was already rotating her dishes in the oven, that that is what they always recommend. She advised to make no repairs at this time. I took oven temperatures and found the unit cycling between 419degrees and 374 degrees. Unit is working as designed.
Near Austin, TX 78733
Kevin
Job Details: 07/02/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 "Arrived on site and found vibrations/rattling noise while refrigerator is running, refrigerator is against wall with both front feet lowered. As soon as feet are lifted rattling stops. Moved fridge forward and backward leaving 2 inches of space behind it and removing several pieces of glass underneath refrigerator. Refrigerator is no longer rattling after settling back into place I could not determine reason for noise. Job complete"
Near Austin, TX 78721
Eman J.
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for previous diagnosed part. Replaced ice container. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78737
Brandon
Job Details: 07/02/2020
VENTHOOD KITCHENAID KVWC956JSS0 "Arrived on site for customer complaint of fan motor not working, found power supply issue and install issue, fan motor not hooked up to power supply, instructed customer to call the people who installed the vent hood."
Near Round Rock, TX 78681
Kayman
Job Details: 07/02/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite for DW door not closing and leaking intermittently. Upon inspection I found the door latch failing and a tub plug missing. I replaced the door latch and unit is working as designed. As for the tub plug I will order one (W10795980D2C/PLUG) and have it sent directly to the customer for them to install. Job complete.; ordrng 1 W10795980D2C (PLUG )
Near Lago Vista, TX 78645
Lou
Job Details: 07/02/2020
WASHER MAYTAG MHW6630HW0 "Arrived on site to inspect washer leaking water. Upon further inspection, the customer had just finished a load and there was water on the floor at the front left foot. I placed the unit in diagnostics showing no error codes. Filled the drum and the unit was not leaking. After the third fill, I felt water at the bottom of the front panel underneath. Drained the water and removed the front panel and found where the dispenser is leaking on the inside of the front panel and water is traveling down to the floor. I advised the customer of my findings. I am ordering the dispenser housing and scheduled return service ; ordrng 1 W11316600 (drawer)"
Near Elgin, TX 78621
Andy
Job Details: 07/02/2020
REFRIGERATOR GE GSHS6KGZBCSS Arrived on site to install previously diagnosed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78741
Leonardo
Job Details: 07/02/2020
OVEN WHIRLPOOL KSGG700ESS Arrived on site to test unit for unit getting to hot. Test unit and found unit around 356 at 350 well with in range. Job complete.
Near Georgetown, TX 78633
Al
Job Details: 07/02/2020
DISHWASHER BOSCH SHEM63W55N/13 Arrived to install latch. Spray arm was not needed. Unit now operates as designed.All water lines were dry at the time of service.Job complete.
Near Round Rock, TX 78664
Cliff
Job Details: 07/02/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived on site to diagnose a refrigerator with a complete no cool condition. Tested unit and found previous company has left sealed system Open and exposed to external moisture.
Near New Braunfels, TX 78130
Noah D
Job Details: 07/02/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to install parts on fridge with temp problems, replaced main control, evap fan, and checked for voltage at diffuser control, all fans and diffusers tested good, all controls seemed good, cooling returned.
Near Austin, TX 78747
Luis
Job Details: 07/02/2020
REFRIGERATOR KITCHENAID KBFS25ECMS00 "Arrived on site for no cool. Powered unit on display and fans not powering on,attempted to set settings and all leds in ui power on and off diagnosed a defective main control. E. ; ordrng 1 WPW10317076 (CONTROL MAIN) and 1 WPW10428901 (UI)"
Near Georgetown, TX 78633
Al
Job Details: 07/02/2020
DISHWASHER GE GSD1150X73 "Arrived on a second appliance 2/2 for a dishwasher that was previously diagnosed.Ran unit and unit tested, however previous tech advised the unit was leaking from the pump and motor.Ordering research for needed parts.Office to reschedule with customer for return service.; ordrng 1 CNOTE (RESEARCH ON PUMP AND MOTOR )"
Near New Braunfels, TX 78132
Noah D
Job Details: 07/02/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect microwave for intermittent light function and door problems, independently tested switch and found it works when pushed in, dent in microwave face is cause of issue, spoke with Techline Sr # 7728219741
Near Georgetown, TX 78633
Al
Job Details: 07/02/2020
ICE MACHINE KITCHENAID KUIS15NRTB Arrived to inspect ice machine filling issue.
Near Kingsland, TX 78639
Jonathan S
Job Details: 07/02/2020
RANGE JENN-AIR JGCP548HL00 Arrived on site for cooktop middle burner not igniting. Performed diagnostics and tested igniter. Found no spark and igniter tested good. Gained access to module and found terminal connector not connected. Corrected connector and tested burner. Tested all other burners. All tested good.
Near Georgetown, TX 78633
Al
Job Details: 07/02/2020
VENTHOOD KITCHENAID KXU2836YSS0 Arrived to inspect vent hood lighting issues.The customer advised the lights began working properly this morning.
Near Round Rock, TX 78681
Cliff
Job Details: 07/02/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to replace pump for dishwasher. Replaced circulation pump and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Pflugerville, TX 78660
Wesley
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Arrived onsite and found unit had frosted fc Evap due to door misalignment. Had begun to self correct prior to arrival as door was corrected. Advised that unit must defrosted for the Evap harness to be replaced on Saturday. Customer to defrost. ;
Near Kyle, TX 78640
Richard
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for the refrigerator freezer light not working. During testing found that the freezer led module had a loose connection. Adjusted connection and led module is working fine. Complete
Near New Braunfels, TX 78132
Richard
Job Details: 07/02/2020
REFRIGERATOR KITCHENAID KBFN502EBS02 Arrived onsite for the refrigerator lights not working. During testing found that that the freezer light and 2 of the refrigerator lights do not come on but also saw one of the lights that is not coming on flickering. All the side lights are working just fine. Will need to replace the module that is flickering. Will need to order parts and office to schedule. ; ordrng 1 W10672548 (shim) and 1 W11462342 (MODULE ) and 2 W11462342 (MODULE )s
Near Kingsland, TX 78639
Jonathan S
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for refrigerator RC lights not working. Inspected unit and work area. Found freezer light and top RC lights out. Tested FC light and found at fault. Found connection for FC light spray foamed in and not able to connect new light. Was not able to reach tech support while in home
Near Austin, TX 78749
Jacob
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS01 Arrived onsite to replace parts ordered. Slides and gasket. Replaced parts. Tested unit. Unit test good. Told customer that gasket seal will take time to to take shape to freezer cabinet. No issues at this time. Job complete
Near Del Valle, TX 78617
Leonardo
Job Details: 07/02/2020
RANGE FRIGIDAIRE FFEF3054TSH Arrived on site to replace switch and burner. Replaced both parts test unit and burner cycling correctly job complete.
Near Austin, TX 78749
Kevin
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRS335SDHM00 "Arrived on site and found apartment resident is home this time, their complaint to apartment maintenance was freezer door pops open when fresh food door is closed sometimes. Explained that this is due to air pressure being displaced when one door is closed and opening the other door. Replacing either door correct this experience. Job complete"
Near Austin, TX 78749
Kevin
Job Details: 07/02/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived on site and replaced lid lock diagnosed on previous visit, after replacement did not hear any excessive noise during agitation. Apartment resident states this is only heard during a large load or comforters. No water leaks from connections at time of service, job complete"
Near Killeen, TX 76542
Tyler
Job Details: 07/02/2020
WASHER AMANA NTW4516FW3 Arrived on site for washer repair. Installed and tested new agitator assembly plus painted in the nickel sized paint chip missing at bottom of tub. Unit will need 1-2hrs to dryer before use. Agitator is functioning as designed. Call complete
Near Austin, TX 78749
Kevin
Job Details: 07/02/2020
DRYER WHIRLPOOL WED4985EW0 "Arrived on site and replaced all parts diagnosed on previous visit, after replacement dryer will now start normally job complete."
Near Austin, TX 78733
Leonardo
Job Details: 07/02/2020
MICROWAVE KITCHENAID KCMS135GSS0 Arrived on site to test unit for no power. Test unit and found bad fuse. Replaced fuse test unit and unit heating correctly job complete.
Near Lakeway, TX 78734
Robert
Job Details: 07/02/2020
DRYER WHIRLPOOL WED92HEFW2 Arrived on job for complaints of noise. Found the water valve loose causing noise. Adjusted valve for better contact. If noise returns recommend to replace valve.
Near Copperas Cove, TX 76522
Tyler
Job Details: 07/02/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for washer leaking from door. Upon further inspection I found the bellow was broken where it makes contact and seals to door glass. Replaced below and tested washer. Unit working as designed. Call complete.
Near Georgetown, TX 78633
Al
Job Details: 07/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived to inspect newly installed ice maker not making ice.Ran test 36 and found the ice box fan was defective..I replaced the ice box fan, reassembled and unit tested as designed..All water lines were dry at the time of service.Job complete"