Service History 815

Near Austin, TX 78736
Luis
Job Details: 04/03/2019
REFRIGERATOR KITCHENAID KSSC42FTS17 "Arrived on site for no ice. Checked icemaker fill tube clear, removed inlet tube to valve no water disconnected water line to housing no water diagnosed no water to refrigerator. Customer or extended warranty company will need to contact plumber for no water"
Near Smithville, TX 78957
Cliff
Job Details: 04/03/2019
WASHER WHIRLPOOL WTW8500DC0 Arrived on site to diagnose a washer that is not operating properly. Tested unit and found slow fill due to failed watervalve as well as console errors saved in control due to failed control panel. Panel and valve will need to be replaced to complete repairs. Return date set for 4/9/19.; ordrng 1 W10838672 (console)
Near Bastrop, TX 78602
Cliff
Job Details: 04/03/2019
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived on site to perform sealed system repair on refrigerator. Upon arrival noted freezer temperature was at 0° to -1°. Also noted RC temperatures were between 36° and 38°. Freezer evaporator also had a full frost pattern. No sealed system failures at this time and unit may have possibly had an air leak due to a door that was not fully closed. No further repairs are needed at this time and all is working properly. No leaks were found at time of service.
Near Austin, TX 78731
Luis
Job Details: 04/03/2019
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site for ice in ice box fan assembly. Removed evaporator cover,removed ice around ice box fan housing removed ice box fan installed new ice box fan installed new door gaskets ran diagnostics tested ice box fan unit working as designed. Repair covered under AUTHO KJIGJJIAPL1"
Near Leander, TX 78641
Lou
Job Details: 04/03/2019
REFRIGERATOR WHIRLPOOL WRF560SMYB04 arrived on site to install previously diagnosed and ordered parts. I removed and replaced the Fc Evap thermistor and main control. Tested unit and it operated as designed. No water connections to unit. Job completed.
Near Spicewood, TX 78669
Brandon
Job Details: 04/03/2019
COOKTOP WHIRLPOOL WFE515S0EB1 "Arrived on site for customer complaint of element not in line with cooktop, found one of the element clips had come off, I reattached the clip to the element, unit tested good."
Near Pflugerville, TX 78660
Andy
Job Details: 04/03/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site for refrigerator making loud noise. Tested and inspected unit and found compressor fan rubbing creating loud noise. Made adjustment. Tested unit and all operations are normal. No water leaks present at time of service.
Near Elgin, TX 78621
Andy
Job Details: 04/03/2019
DRYER MAYTAG MEDC465HW0 Arrived on site for dryer not drying properly. Called tech line and spoke with Kathy (SR # 7724527904) Made aware of issue. Performed temperature test and found within range. Was instructed that it is a venting issue that will need to be resolved. Made aware to customer and instructed customer on use and care of unit and practice for best performance. No repairs are needed at this time.
Near Jarrell, TX 76537
Jonathan
Job Details: 04/03/2019
DISHWASHER WHIRLPOOL GU2400XTPS1 "Arrived on site for dishwasher not cleaning while and intermittently not starting. Performed diagnostics mode and tested unit. Found minor suds buildup in unit. Tested amp draw to element and found no amps. Inspected harness and found wire had burnt going to heater and melted heater heater nut. Found connector welded to element .Tested heater resistance and found out of range. Will need to replace heater and harness to repair.
Near Georgetown, TX 78633
Jonathan
Job Details: 04/03/2019
WASHER WHIRLPOOL WFW88HEAW0 "Arrived on site for washer not completing cycles. Performed diagnostics mode and checked fault codes. Found fault code F8-E1 no water detected or pressure switch fault. Ran automatic test cycle. Ran automatic cycle and would not advance past test C1, had to press start to move to next test. Found valve operating on all functions. Found unit would not advance past C6. Tested amp draw to heater at 8 amps. Tested temperature sensor resistance at 23 k ohms. Called Whirlpool tech support and spoke with Dave (SR#7724529120). Checked fault codes again and found no error. Ran automatic test again and found some results. Will need to replace ACU. Found no availability on control, contacted parts department to confirm (SR). Spoke with customer on part. Paid service fee of $129.99 plus tax $10.72 total of $140.71 on check#3010."
Near Georgetown, TX 78628
Jonathan
Job Details: 04/03/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for refrigerator not making ice. Inspected unit and work area. Inspected RC evaporator, found normal frost pattern. Measured temperature in ice housing and found not within range. Measured in freezer and found at 17°. Performed diagnostics mode and checked fault codes, found fault code E5. Gained access to evaporator to inspect frost pattern and found restriction in frost pattern (see SD-QuickPic). Will need to return with FC evaporator, compressor and 3 way valve. Office to schedule appointment for return. Please allow up to 3 hours for repair. ; ordrng 1 SEENOTE (3 HOURS SCHEDULE APPOINTMENT ) and 1 TJAF120 (ACCESS VALVE ) and 1 W10832994 (COMPRESSOR ) and 1 WPW10143759 (DRIER) and 1 WPW10608485 (EVAPORATOR )"
Near Austin, TX 78737
Robert
Job Details: 04/03/2019
MICROWAVE KITCHENAID KOCE500ESS06 "Arrived on job for complaints of no operation. Factory reseted unit,ran test,all operation functioning properly."
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 04/03/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for no ice condition. Tested and found low-voltage to icemaker. Replaced control and switch and power is now at icemaker. All water connections were dry.
Near Manor, TX 78653
Andy
Job Details: 04/03/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Lakeway, TX 78734
Luis
Job Details: 04/03/2019
REFRIGERATOR JENN-AIR JSC23C9EEM00 Arrived on site for no ice. Ran diagnostics icemaker not running through a harvest diagnosed failed icemaker. Installed new icemaker ran harvest passed ran fill test passed u it working as designed.
Near New Braunfels, TX 78132
Kevin
Job Details: 04/03/2019
MICROWAVE WHIRLPOOL KOCE500ESS05 "Gate #8155, arrived on site found microwave is currently operating, spoke with tech line and they didn’t have any specific recommendation to explain customers experience of microwave not heating randomly. Customer has not had an occurrence in a month. Customer states that they pressed start button to heat up a food item it would count down the full minute and the item would not be hot. Could not duplicate this experience will replace the control panel it was the only thing customer was interacting with SR7724395594"
Near Austin, TX 78729
Lou
Job Details: 04/03/2019
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "arrived on site to inspect refrigerator freezing foods. Upon further inspection, I tested temps RC=21 degrees & FC=5 degrees. I removed the RC thermistor and checked ohms and found it good. I attempted to place the unit in diagnostics and the control failed. I remember and replaced the control and RC thermistor and tested the unit and it operated as designed as I was able to get it into diagnostics and run tests on the components. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Near Round Rock, TX 78664
Tyler B.
Job Details: 04/03/2019
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site for unit door not staying closed, found track was missing bearing in slide, causing rack to jamb , replaced tracks and tested good, no leaks on site"
Near Austin, TX 78757
Paul
Job Details: 04/03/2019
RANGE WHIRLPOOL KSGG700EWH0 Arrived onsite for the range with only partial display. I found the display working but some of the buttons not functioning. I found multiple F2E1 errors stored. I changed the control panel and tested the unit. The unit is working as designed. Call complete.
Near Austin, TX 78751
Joseph C.
Job Details: 04/03/2019
REFRIGERATOR WHIRLPOOL WRS335SDHM00 "Arrived on site for “dented refrigerator door” complaint. Inspected unit and found freezer door to be scratched. Ordering new freezer door(stainless). Office to set return schedule due to part disposition. No leaks detected, at time of service.; ordrng 1 LW10904379 (FREEZER DOOR (STAINLESS))"
Near Austin, TX 78704
Wesley
Job Details: 04/03/2019
OVEN WHIRLPOOL WOD97EC0HZ00 Arrived on site and set clock and ad used that likely cause was old wiring in home. Found unit with f6e0 error. Cleared errors and advised customer on use and care. All checks good.
Near Lakeway, TX 78734
Paul
Job Details: 04/03/2019
OVEN JENN-AIR JJW3830DS02 Arrived onsite to replace the previous diagnosed parts. I replaced the control panel and programmed it to the customers specification. Call complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 04/03/2019
REFRIGERATOR FRIGIDAIRE FPBS2777RFB "Arrived on site for refrigerator not making ice. Performed diagnostics and tested unit. Found ice fan frozen. Found unit had old style seals. Will need to update to seal kit. Schedule return appointment for Tuesday the 11th, due to customer availability. Customer requested PM for return.; ordrng 1 5303918784 (SEAL KIT) and 1 SEENOTE (REQ PM)"
Near Dale, TX 78616
Cliff
Job Details: 04/03/2019
DISHWASHER WHIRLPOOL WDF760SADB2 Arrived on site to replace parts ordered by previous technician. Replaced pump and wire harness and found drain pump not needed. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed.
Near Austin, TX 78751
Joseph C.
Job Details: 04/03/2019
OVEN WHIRLPOOL WFG320M0BS3 "Arrived on site for “display will jump back and forth, when heated” complaint. Inspected unit and found control faulty. Removed and replaced control. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near San Marcos, TX 78666
Robert
Job Details: 04/03/2019
DRYER WHIRLPOOL WED5800BW0 "Arrived on job for complaints of door not closing. Found the striker and latch damaged. Replaced latch, tested operation and all operation functioning properly."
Near Austin, TX 78702
Scott
Job Details: 04/03/2019
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for front glass broken. Replaced glass and badge. All else checke good . Job complete.
Near Kempner, TX 76539
Arthur B.
Job Details: 04/03/2019
WASHER AMANA NTW4516FW1 "Arrived onsite for customer complaint of top load washer not spinning clothes out. Ran diagnostics and found error code F5E4 (Lid Open Error). Cleared error codes and manual tested spin and drain cycle. Also found customer hot water is not on as well. Found all water is removed from unit. Loaded unit with customer materials and observed entire wash cycle. Upon completion,found towels were all spun out with minimal water left in materials. Ms was not happy with results. Called WPL Techline Tebor SR#7724528800 of findings. Advised that unit is working as designed and no other service calls needed. Spoke with CS regarding issue as well."
Near Round Rock, TX 78665
Tyler B.
Job Details: 04/03/2019
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived back on site for harness and deli ui replacement, replaced and tested good, no leaks on site"
Near Austin, TX 78733
Scott
Job Details: 04/03/2019
REFRIGERATOR KITCHENAID KSC23C8EYY00 "Arrived on site for face plate broken on snack tray . Due to placement of fridge had to remove door . Replaced tray . No water leaks detected at time of service . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78702
Wesley
Job Details: 04/03/2019
WASHER WHIRLPOOL WTW4900BW0 Arrived onsite and found unit needed to be adjusted and calibrated to prevent banging. All checks good. No parts needed. Advised customer on use and care.
Near Cedar Creek, TX 78612
Cliff
Job Details: 04/03/2019
DISHWASHER FRIGIDAIRE FDB2310LCC2 Arrived on site to diagnose a dishwasher that is missing drain hose and previously not draining. Installed new drain hose and cleaned glass out of pump assembly. Tested unit and found all is working properly at this time. No leaks were found after services were performed.parts (32.73+tax)Svc/Lbr (209.99+tax)
Near Waco, TX 76704
Al
Job Details: 04/03/2019
DISHWASHER KENMORE 665.160224 "Arrived to inspect dishwasher with blinking lights. Confirmed issue, looked inside and remover broken glass, straws and plastic dinnerware. Ran diagnostics and all codes cleared. Unit washed, rinsed and heater worked as designed.JOB COMPLETE."
Near Austin, TX 78721
Joseph C.
Job Details: 04/03/2019
DISHWASHER WHIRLPOOL WDT920SADM0 "Arrived on site for “not draining” complaint. Inspected unit and found piece of porcelain dish to be blocking drain pump impeller. Removed debris and tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Austin, TX 78717
Lou
Job Details: 04/03/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "arrived on site to inspect dishwasher dispenser. Upon further inspection, I found the detergent dispenser cracked below the detergent door and leaking detergent. I removed and replaced the dispenser and tested the unit and it operated as designed with no error codes. No water leaks observed during service, job completed."
Near New Braunfels, TX 78132
Kevin
Job Details: 04/03/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived on site and found customer has defrosted refrigerator per previous request. replaced evaporator motor including thermistor. Before replacing UI on drawer spoke with tech line there should be 12 V DC from orange to black at user interface harness. This voltage is not present and tech line recommended replacing high-voltage control board and harness to drawer. Refrigerator may need just the control board, the control board and harness, the control board and previously quoted UI, or all three. Customers will contact office what’s the decision they make. A control board and harness will need to be ordered at that point."
Near Austin, TX 78704
Wesley
Job Details: 04/03/2019
WASHER WHIRLPOOL WTW7000DW3 Arrived on site and instructed customer on load size and loading. F0e5 was only error. Leveled calibrated and tested with towels. All checks good. No leaks.
Near Austin, TX 78738
Brandon
Job Details: 04/03/2019
WASHER WHIRLPOOL WFW95HEDW0 "Arrived on site for customer complaint of stain between door, we tried to clean the stain, but nothing worked. I replaced door, unit tested good.
Near Liberty Hill, TX 78642
James
Job Details: 04/03/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site and tested operation. I found the freezer ice maker has failed causing no ice production. Upon inspection of fresh food ice maker I found it to be turned off. Turned ice maker on and it cycled properly and filled with water. Installed new freezer ice maker and ran diagnostics tests. Unit it working properly and all functions test good. Job complete
Near Kyle, TX 78640
Robert
Job Details: 04/03/2019
WASHER WHIRLPOOL WTW4816FW2 "Arrived on job for complaints of noise. Found the spanner was loose from previous company that had serviced unit. Adjusted bolt,ran test,all operation functioning properly."
Near New Braunfels, TX 78130
Diego G.
Job Details: 04/03/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on site. Check for no heat issues. Found loose connection at timer not allowing heater to kick on. Re-positioned connector and reconnected to timer, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 04/03/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on site. Check for no heat issues. Found loose connection at timer not allowing heater to kick on. Re-positioned connector and reconnected to timer, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 04/03/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on site. Check for no heat issues. Found loose connection at timer not allowing heater to kick on. Re-positioned connector and reconnected to timer, all functions tested OK. No leaks present. Job complete"
Near Kempner, TX 76539
Arthur B.
Job Details: 04/03/2019
WASHER WHIRLPOOL NTW4516FW3 Arrived onsite for customer complaint of top load washer not agitating after filling. Found drain hose was installed incorrectly throwing F9E1 error. Advised to correct drain hose to allow proper siphon. Calibrate unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78731
Paul
Job Details: 04/03/2019
WASHER WHIRLPOOL MHW7100DC0 Arrived onsite for the washer that the door will not unlock and it’s getting an F3E1 error again. I found the air trap hose between the trap and tube full of debris that I suspect was causing the pressure fault error. I removed the hose and cleaned it out. I cleared the error code and ran the auto diagnostics cycle. The unit worked as designed and the error didn’t reappear. There were no water leaks present at the time of service. Call complete.
Near Killeen, TX 76543
Arthur B.
Job Details: 04/03/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived onsite for customer complaint of ice maker not making ice and UI not coming on. Found UI shorted out. Removed and replace UI. Reassembled. All function and features work as intended. Icemaker called for water. No other issues found. All water connections were dry at time of service."
Near New Braunfels, TX 78132
Kevin
Job Details: 04/03/2019
OVEN WHIRLPOOL WOS72EC0HV00 "Arrived on site and inspected oven and found menus will not scroll, A new control panel will be needed to correct issue.; ordrng 1 W11352049 (CONTROL PANEL)"
Near Bastrop, TX 78602
Cliff
Job Details: 04/03/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found RC evaporator not defrosting due to communication failure between shorted thermistors and failed control board. Replaced user interface board and evaporator thermistor harness. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78750
Steve C.
Job Details: 04/03/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site to replace the control board due to the unit not going into defrost. Replace the control board and tested the unit. Unit works properly and advise customer to wait 24 hours for the unit to start freezing and cooling. All water connections are dry at the time of service.
Near Georgetown, TX 78628
Jonathan
Job Details: 04/03/2019
OVEN WHIRLPOOL WGG745S0FS02 "Arrived on site for range not getting gas. Performed diagnostics and tested cooktop. Found valve operating but no gas getting to unit. Bleed gas line by turning all cooktop burners on. Found cooktop burners working. Tested both ovens. All tested good, no gas leaks present."
Near Georgetown, TX 78633
Thomas L.
Job Details: 04/03/2019
RANGE WHIRLPOOL WFG515S0EB1 Arrived on sight for slow cooktop burner ignition. Some burners were slow to light. Replaced burner caps. All burners now light correctly.
Near Marion, TX 78124
Diego G.
Job Details: 04/03/2019
DRYER MAYTAG MEDB855DC4 "Arrived on site. Replaced console and control. Cycled dryer, all functions tested OK. No leaks present. Job complete"
Near Marion, TX 78124
Diego G.
Job Details: 04/03/2019
DRYER MAYTAG MEDB855DC4 "Arrived on site. Replaced console and control. Cycled dryer, all functions tested OK. No leaks present. Job complete"
Near Marion, TX 78124
Diego G.
Job Details: 04/03/2019
DRYER MAYTAG MEDB855DC4 "Arrived on site. Replaced console and control. Cycled dryer, all functions tested OK. No leaks present. Job complete"
Near Waco, TX 76710
Al
Job Details: 04/03/2019
FREEZER MAYTAG MRT118FFFH01 "Arrived to inspect refrigerator not cooling. Checked the freezer section and unit evaporator fan was running. Removed the rear panel and removed this he start device. Unit compressor started and them cut off after 5 seconds. Compressor has seized up. Unit will need a sealed system tech and repair.Ordering compressor, dye dryer and process tube.Needs SS tech and 2 hours; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS) and 1 W10843121 (DYE DRYER ) and 1 W10908782 (PROCESS TUBE) and 1 W11092625 (COMPRESSOR )"
Near New Braunfels, TX 78132
Kevin
Job Details: 04/03/2019
REFRIGERATOR WHIRLPOOL WRS555SIHV00 "Arrived on site and replaced door gasket diagnosed on previous visit, it is now sealing properly. The water leaks from connections at time of service, job complete"
Near Briarcliff, TX 78669
Brandon
Job Details: 04/03/2019
OVEN WHIRLPOOL KOCE500ESS06 "Arrived on site to replace control panel, after replacing panel, unit tested good."
Near Cedar Park, TX 78613
Lou
Job Details: 04/03/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the left FC door and main control due to ice maker failure. Tested the unit and it began operating as designed. No water leaks observed during service, job completed."
Near Bastrop, TX 78602
Cliff
Job Details: 04/03/2019
REFRIGERATOR WHIRLPOOL KRSC500ESS01 Arrived on site to replace user interface for refrigerator. Replaced user interface and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78748
Luis
Job Details: 04/03/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for compressor noise issue,adjusted back cover compressor making normal operating sound."
Near Austin, TX 78703
Scott
Job Details: 04/03/2019
DRYER MAYTAG MEDE201YW0 "Arrived on site for dryer not starting .when testing unit tried starting unit just buzzed . Turned off , tried again and unit fired right up. Tested unit and couldn’t duplicate failure . If happens again recommend changing control .
Near Spicewood, TX 78669
Brandon
Job Details: 04/03/2019
DRYER WHIRLPOOL WED8500DC4 "Arrived on site for customer complaint of scratches on top panel, I replaced top panel, unit tested good."
Near Round Rock, TX 78665
Tyler B.
Job Details: 04/03/2019
WASHER WHIRLPOOL MVWB835DW4 "Arrived on site for unit clicking in agitation, removed clutch and found some debris in teeth, cleaned and tested good no leaks o site"
Near Austin, TX 78737
Robert
Job Details: 04/03/2019
COOKTOP WHIRLPOOL WCG51US0DS00 "Arrived on job for complaints of flame height. Upon inspection found flames to be at normal height. Found grate broken,will need grate to complete. Technician will only need to drop off part,customer can install.; ordrng 1 W11104042 (grate-kit)"
Near New Braunfels, TX 78132
Kevin
Job Details: 04/03/2019
OVEN WHIRLPOOL WOD93EC0AS05 "Arrived on site and found F5E1 saved in error codes, ran latch motor in diagnostic cycle and it is operating properly. Error code happens after a self clean because latch motor is hot. After cooling down latch begins to work again. Set oven to bake a cycle and found it is showing 290° when set at 3:50° will need to bring back to temperature sensors correct operation.; ordrng 2 W10859573 (sensor)s"
Near Leander, TX 78641
James
Job Details: 04/03/2019
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 Arrived on site and tested operation. I found the water lines making a loud hammering noise and low water flow from dispenser. Removed filter and issue stopped. U it will need new filter housing to repair. Installed new housing and tested operation. Unit working properly and all water connections dry at time of service. Job complete
Near Hutto, TX 78634
Andy
Job Details: 04/03/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site for refrigerator not cooling. Tested and inspected unit and found failed start device. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Troy, TX 76579
Al
Job Details: 04/03/2019
RANGE WHIRLPOOL WEG745H0FS0 Arrived to inspect if gas range was operational. Got to the residence and turned on the burners and no burners or oven came on. Checked the gas shutoff at the wall and the unit. Both were in the ON position.Found documentation from the city of Troy advising the gas was not on due to PIPING FAILURE.I PHOTOGRAPHED AND ATTACHED THE COPY OF THE PHOTO TO THE SD SECTION.UNIT COULD NOT BE TESTED DUE TO NO GAS SUPPLY IN THE RESIDENCE.
Near Georgetown, TX 78626
Steve C.
Job Details: 04/03/2019
DRYER WHIRLPOOL WED8300SW2 Find on site for the units is not working properly. Tested the unit and receive error code F1. Found the unit will need a new control board.. Customer advised that they will be getting a new unit. Customer only paid for the service fee.
Near Troy, TX 76579
Al
Job Details: 04/03/2019
RANGE WHIRLPOOL WEG745H0FS0 Arrived to inspect if gas range was operational. Got to the residence and turned on the burners and no burners or oven came on. Checked the gas shutoff at the wall and the unit. Both were in the ON position.Found documentation from the city of Troy advising the gas was not on due to PIPING FAILURE.I PHOTOGRAPHED AND ATTACHED THE COPY OF THE PHOTO TO THE SD SECTION.UNIT COULD NOT BE TESTED DUE TO NO GAS SUPPLY IN THE RESIDENCE.
Near Austin, TX 78748
Scott
Job Details: 04/03/2019
DISHWASHER WHIRLPOOL WDT720PADM3 "Arrived on site for no / very slow draining dish washer . Checked drain motor , all checked good . Found what looks like a foil disk to be stuck in hose behind check valve . Replaced hose with check valve . Unit is testing normal ,all is draining as designed . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78730
Paul
Job Details: 04/03/2019
DRYER MAYTAG MGDC300BW0 Arrived onsite to check the dryer for routine maintenance and possibly cleaning it. I found the dryer quiet and working as designed. I found the temperature averaging 155 degrees. Due to the age of the unit and f lm the amount of lint build up on the walls and floor behind the washer and dryer I advised ms to have the chassis cleaned and quoted labor $95.00 + tax. I vacuumed out the dryer chassis. Call complete.
Near Buda, TX 78610
Luis
Job Details: 04/03/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for no cool in fresh food. Freezer working correctly ice in bin. Ran diagnostics test 4 passed let unit run good frost formation on fresh food evaporator,unit appears to be working correctly during all test. Called tech support for issue. Per tech support faulty ui,ui thinking its at temp when unit is not cooling. Replaced ui control per tech support file#7724529055"
Near New Braunfels, TX 78132
Kevin
Job Details: 04/03/2019
DISHWASHER WHIRLPOOL WDF530PLYB4 "arrived on site for dishwasher running for many hours, ran a diagnostic cycle and found 7/1. At the end of the cycle heater is back on and working properly. Discussed expected run times with customer for each cycle and suggested using dishwasher magic if optical sensor is dirty. If issue persists replacing control board and or optical center may be needed. No water leaks from connections at time of service collected service fee, job complete"
Near Austin, TX 78717
Lou
Job Details: 04/03/2019
RANGE WHIRLPOOL WFG525S0HS0 "arrived on site to inspect range oven not heating. Upon further inspection, the customer advised that while heating the oven, the display showed 160 degrees and it did not change for hours. I tested temps to the oven and my readings were 420 at 350 preheat and my next three readings were 357, 393, 352 for an average of 367. I checked ohms to the sensor ad it was good. I could not duplicate the issue at this time. I am ordering the control and sensor and scheduled return service for 04/05/19. No gas leaks detected during service.; ordrng 1 W10833885 (sensor) and 1 W11317846 (CONTROL)"
Near Luling, TX 78648
Diego G.
Job Details: 04/03/2019
DISHWASHER MAYTAG MDB4949SDZ0 "Arrived on site. Checked for door issues. Found door not latching allowing the door to pop open during cycle. Replaced hinges and cycled door, all functions tested OK. No leaks present. Job complete"
Near Luling, TX 78648
Diego G.
Job Details: 04/03/2019
DISHWASHER MAYTAG MDB4949SDZ0 "Arrived on site. Checked for door issues. Found door not latching allowing the door to pop open during cycle. Replaced hinges and cycled door, all functions tested OK. No leaks present. Job complete"
Near Luling, TX 78648
Diego G.
Job Details: 04/03/2019
DISHWASHER MAYTAG MDB4949SDZ0 "Arrived on site. Checked for door issues. Found door not latching allowing the door to pop open during cycle. Replaced hinges and cycled door, all functions tested OK. No leaks present. Job complete"
Near San Marcos, TX 78666
Kevin
Job Details: 04/03/2019
DISHWASHER AMANA ADB1400AGS1 "Arrived on site and inspected dishwasher and found customer is experiencing dishwasher not starting cycle. Set unit into diagnostic cycle and found error 5-2 for control not registering latch opening and closing. Will need to bring back latch assembly to correct issue. Diagnostic cycle finished properly, no water leaks from connections at time of service; ordrng 1 W10716685 (handle) and 1 WP8524471 (actuator) and 1 WPW10274884 (door latch)"
Near Temple, TX 76504
Arthur B.
Job Details: 04/03/2019
WASHER WHIRLPOOL WTW8040DW2 Arrived onsite for customer complaint of top load washer making grinding noises when agitating or spinning. Ran diagnostics and found F0E5 (Off Balance Error). Cleared error codes and removed washplate. Found coins lodged between washplate and wash basket. Removed coins and reassembled. Ran test 052 to calibrate unit. Unit complet d successfully. No other issues found. All water connections were dry at time of service.
Near Georgetown, TX 78626
Steve C.
Job Details: 04/03/2019
DISPOSAL WHIRLPOOL n/a Arrived on site to replace the garbage disposal due to not working. Replace garbage disposal and tested the unit. Unit works properly and no water leaks present. Job complete. Customer paid in full on the first visit.
Near Leander, TX 78641
James
Job Details: 04/03/2019
DRYER WHIRLPOOL WED4815EW Arrived on site and tested operation. I found the unit heating but not cooling back down at a normal rate. Unit will heat really fast and cool really slow. I found the exhaust hose crushed and when I attempted to straighten it I found there was a hole in the hose. I cut the bad section out and reattached to wall vent. Ran again and found the unit now cycling better. Instructed customer that their exhaust hose needs to be replaced and recommended having their vent cleaned to the outside to prevent fire hazard. Job complete
Near Austin, TX 78731
Luis
Job Details: 04/03/2019
REFRIGERATOR JENN-AIR JUD24FCERS00 "Arrived on site for door not closing. Found icemaker over producing ice broken tab on bail arm holder. Removed icemaker installed new icemaker tested icemaker good no leaks,tested door operation good unit working as designed. ; used 1 4317943 (ICEMAKER) from stock"
Near Kyle, TX 78640
Robert
Job Details: 04/03/2019
DISHWASHER WHIRLPOOL WDF330PAHS1 Arrived on job for complaints of no operation and flashing lights. Attempted to put into diagnostics but touchpad would not respond. Unplugged unit for 3 minutes plugged back in and lights would continue to flash with no operation. Replaced control board tested unit and no lights flashing and all operation functioning properly.
Near Austin, TX 78758
Wesley
Job Details: 04/03/2019
DRYER WHIRLPOOL WED560LHW0 Arrived onsite and found unit rattling. Corrected rattle with padding. Reinstalled and tested. All checks good.
Near Hutto, TX 78634
Andy
Job Details: 04/03/2019
MICROWAVE WHIRLPOOL WMH31017FB0 Arrived on site for microwave door not opening and lights flickering. Tested and inspected unit and found failed door switch and interlocks. Removed failed parts and replaced with new. Tested unit and all operations are normal.
Near Round Rock, TX 78664
Tyler B.
Job Details: 04/03/2019
REFRIGERATOR WHIRLPOOL WRS571CIDB01 "Arrived on site for door replacement, due to broken wires, replaced door and tested good, no leaks on site"
Near Jarrell, TX 76537
Jonathan
Job Details: 04/03/2019
DRYER WHIRLPOOL WED7500VW2 Arrived on site for dryer not operating. Performed diagnostics and found belt not attached. Attempted to reinstall belt. Spoke with service manger and found it will take 2 people to reinstall belt. Unit is stack and will need 2nd man to replace belt. Office to schedule appointment when ETA is available. Will return with belt on hand. ; ordrng 1 SEENOTE (2MAN NEEDED) and 1 WP8182481 (BELT)
Near Austin, TX 78738
Paul
Job Details: 04/03/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for the dishwasher not filling with water. I found an F4E3 and F7E1 error. I found no voltage from the control to the motor. I replaced the control and tested. I had voltage to the pump but the pump would not run. I replaced the pump and tested. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Cedar Park, TX 78613
Lou
Job Details: 04/03/2019
WASHER WHIRLPOOL MAV9504EWW "arrived on site to inspect washer valve issues. Upon further inspection, the customer advised that the unit will begin to fill when the lawn sprinkler system turns on. With the unit in the off position, the customer turned the sprinkler system on and water began to flow into the tub. Turned the sprinkler system off and I checked ohms/voltage to the valves and they showed to be good. When I removed the water lines from the valve, I found debris in the valve screens. I removed and replaced the valve and tested with the customer turning the sprinkler system on and no water came into the unit. I advised the customer that due to the water pressure and the age of the unit, it’s possible that the hammering of the water pressure could have caused the valves to fail and that a plumber would need to check the pressure and possibly add a regulator to the water supply. No water leaks observed during service, job completed."
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 04/03/2019
ICE MACHINE KITCHENAID KUIX305ESS1 Arrived on for no ice . Customer has cleaned unit and replaced filter. Tested unit and found no water fill. Conducted the service diagnostics mode. Tested unit again and it now fills properly. All operations are now normal. All water connections are dry.
Near Georgetown, TX 78633
Jonathan
Job Details: 04/03/2019
DISHWASHER MAYTAG MDB4409PAS0 "Arrived on site for dishwasher leaking at door. Performed diagnostics mode, no error codes. Monitored test cycle and found major suds buildup. Added cooking oil to unit and continued test cycle. Found unit leak towards top right. Found tub gasket at fault. Removed gasket and installed new. Found unit not mounted down. Pulled to gain access to door strike. Removed door strike and installed new. Tested in diagnostics mode. All tested good, no water leaks present. Paid in full on check #4180"
Near Cedar Park, TX 78613
Lou
Job Details: 04/03/2019
OVEN KITCHENAID KODE300ESS00 arrived on site to install previously diagnosed and ordered parts. I removed and replaced the main control and UI console per error codes F1E1 and F1E0. Tested the unit and it operated as designed and both compartments heated. All controls were warrantied and labor was paid with first service call. Job completed.
Near Leander, TX 78641
James
Job Details: 04/02/2019
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site and found dent in lower broil panel. I also found a dent in the cooktop on the left side. Installed new broil panel and will order new cooktop to complete repair; ordrng 1 WPW10535710 (cooktop)
Near Round Rock, TX 78681
Cliff
Job Details: 04/02/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site to replace compressor for refrigerator. After pulling the unit out a notice oil on the floor working refrigerator was sitting and inspected condenser. Found oil on condenser behind drain pan. Condenser is leaking Freon and will need to be replaced as well to complete repairs. Ordering condenser and office will need to set return date for three hours and 2 techs.; ordrng 1 CNOTES (3 HOUR JOB AND 2 TECHS NEEDED) and 1 WPW10346415 (condenser)
Near Taylor, TX 76574
Andy
Job Details: 04/02/2019
RANGE GE JGBS66REK3SS Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and found unit still sparking. Called tech line and was instructed that switch is bad and possible bad valve. Ordering parts and part research on switch. Office to schedule return trip.; ordrng 1 SEENOTE (PART RESEARCH ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WB18X31213 (SWITCH HARNESS ) and 1 WB21X20262 (VALVE)
Near Manchaca, TX 78652
Scott
Job Details: 04/02/2019
DRYER WHIRLPOOL NED4655EW0 "Arrived on site ,replaced timer . Tested unit for air flow found restricted vent . Re recommend to customer to have vents checked again. All other functions are operating normal . Job complete ."
Near Driftwood, TX 78619
Robert
Job Details: 04/02/2019
WASHER WHIRLPOOL WTW4900BW0 Arrived on job for complaints of no operation. Found lid lock not working. Will need lid lock to complete. If problem persists test and replace control board if needed.; ordrng 1 W10404050 (lid lock)
Near San Marcos, TX 78666
Kevin
Job Details: 04/02/2019
REFRIGERATOR AMANA ASI2575GRS01 "Arrived on site and found door is dragging On interior liner when opened, straight into doors and re-leveled refrigerator end it has stopped. Refrigerator will now open and close properly. No water leaks from connections at time of service."
Near Taylor, TX 76574
Andy
Job Details: 04/02/2019
DRYER GE GTD75ECPLDG Arrived on site for dryer not heating. Tested and inspected unit and found failed heater assembly. Removed failed part and replaced with new. All operations are normal.