Arrived on site for for no ice . IM away turned off . Turned on icemaker . Ran diagnostics all checked normal. Couldnt duplicate any error . No water leaks detected at time of service. Job complete

Arrived onsite for washer not agitating. Upon inspection I found a stored error code for basket rotating counter clockwise. I lifted the unit and inspected the drive system. I found the shifter had slipped out of the splutch causing the issues. I replaced the shifter and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=8 degrees & RC=39 degrees. Using my gauges, I tested the pressures and found them good (0/150). I found all food frozen solid and unit making good ice. Condenser coils looked good and all fans are operating as designed. I advised the customer of my findings and did not recommend any repairs at this time. No water leaks observed during service, job completed."

Arrived onsite for dryer not turning on. Verified voltage at terminal block. Checked door switch and tested good check thermostat and passed. Could not hear timer advancing and when turning couldn?t hear cycle selection loading. Will need to return with timer and high limit thermostat. Ordering door switch just in case. Office to reschedule ; ordrng 1 WE04X25280 (timer) and 1 WE04X26139 (high limit thermosta) and 1 WE04X28977 (DOOR SWITCH )

"Arrived on site and inspected the dryer and found it is heating properly and airflow is partially restricted, took one picture. Removed vent from rear of dryer and airflow now she was good. Could not find any issues with dryer is operating as intended, job complete."

Arrived on site for a refrigerator that had an icemaker fall. Inspected unit and work area. The customer advised that the unit icemaker fell and broke the ice bin container again. Tested unit and confirmed customers complaint. Removed icemaker and reattached the ice maker to the cabinet. Ordering the ice container and the customer is asking for the container to be sent to them. .; ordrng 1 WPW10558424 (ice-contnr)

Arrived on site and found evaporator is frozen over. Replaced defrost timer and recommend it to homeowner that refrigerator be completely defrosted by unplugging it for two days. Job complete

Arrived onsite to install previously diagnosed parts. I installed the hinges and the light now turns off without having to push against the door but there is still a issue with the control knobs that seems to be intermittent. When selecting bake at 350 the start button will chime invalid selection. I was able to get the bake function to engage but it will chime invalid intermittently and not allow any Baking. I also found the new hinges allow the door to fall down with no tension which is not correct. ; ordrng 1 W11355232 (Power control) and 1 W11355248 (UI) and 1 W11355250 (Expansion board) and 1 W11234290 (WiFi module) and 1 W11390124 (Hinge right) and 1 W11390105 (Hinge left)

"Arrived on site for no lights. Diagnosed a defective freezer led module,replaced led module all leds working as designed."

Arrived on site to test unit for burner not igniting. Test unit and found regulator turned off. Turned regulator on test unit and unit test good job complete.

Arrived onsite for dishwasher leaking during cycles. Upon inspection I found leakage in the back left corner coming from the drain hose where the hose connects to the inlet assembly. I un installed the unit and corrected the hose. I made sure it was secure before reinstalling. I tested the unit and drained multiple times. No more leaks detect during time of service. Job complete.

Arrived onsite to replace previously diagnosed parts. Replaced actuator. Tested unit and unit is functioning properly. Job complete

(Mm) Arrived on site for refrigerator not dispensing water or ice. Spoke with customer no learned we did have ice and water dispensing but there was a leak coming from the ice chute. I inspected the ice machines function and tested the unit was air tight by pouring a 1/3 of a cup of water into the ice chute. No water escaped which indicates an air tight seal. I also checked the housing and impaler arm which are both also good. Informed customer the unit is working as designed . Call complete.

Arrived onsite for refrigerator freezer section not freezing or coming to temperature. Recorded temperature at 41 degrees. Compressor and fans are running. Removed freezer compartment to access evaporator. Found no frost pattern on evaporator except for an ice ball on the top right corner near cap tube. Unit is having sealed system issue. Discussed with SW. will need to order evaporators and compressor (parts and labor covered by KitchenAid). Office to reschedule. Will need a sealed system technician scheduled for a minimum of 2 hrs.; ordrng 1 2HRMIN (2 HR MIN) and 1 OILLESSGAUGES (OIL LESS GAUGES ) and 1 W10865322 (evaporator) and 1 W10913906 (coupler) and 1 W11025999 (compressor) and 1 W11035643 (evaporator) and 1 WPW10143759 (dryer)

Arrived on site to diagnose dryer with issue with handle. Found clips on handle had broken off. Replaced handle. Retested and verified all is working as designed. Call complete.

"Arrived on site to follow up on dryer that is fairly consistently throwing F3E2 error for moisture sensor. On arrival I verified customer has good airflow via whirlpool airflow tester. I checked and found no saved errors present. Called tech line again, SR7731230482. Advised tech line we have replaced console, control, harness, thermistor. Tech line had me check and verify sensor bars are working, and they tested good as well. Tech line believes this to be a usage issue, with clothes being either too dry for the selected cycle, or not big enough and to use timed dry. I advised the customer of the proper usage per tech line and recommended to use timed dry on smaller or dryer loads.

Arrived on job for complaints of no water. Confirmed no water. Found the valve has water and 120vac but no water entering unit. Replaced valve and test. No leaks detected at time of service

"Arrived on site and inspected dryer and found connection to element is off, reset connector and dryer is now heating properly, job complete"

"Arrived on site and inspected Washer and Found Harness connection to motor has one loose wire. After resetting it washer is operating normally, job complete"

"Arrived on site to inspect unit for uneven cooking, upon inspection found the unit was heating normally and did not have any error codes, instructed customer on proper use. Complete"

"Arrived on site for customer complaint of lights not working in RC, found left slide light working, I replaced leds, I was able to get some of the lights to come on, but not all at the same time. Ordering all lights for RC, returning tech to unplug unit, replace all RC leds, and plug unit back in. May have a wiring issue within the cabinet. ; ordrng 5 Wr55x11132 (Led)s"

"Arrived on site to diagnose oven that was not heating, and had no power. On arrival checked breaker and found breaker was not fully flipped on. Reset and got unit to power on. Checked elements and found bake element had a rupture in it, and broil element was sagging. Once unit was powered on, unit starting clacking and flashing and lights never went off again.

"Arrived on site for a dishwasher filling, but not running. I put the unit into diagnostics mode and found stored error codes F4E3 for motor not running and F5E2 for door stuck closed. I then ran a diagnostics cycle and found the motor not running. I gained access to the motor and found the correct voltage to it. Upon pushing the unit back in the motor kicked back on and began running. This indicates a weak wash motor needing to be replaced. I am ordering the sump and motor to be replaced.No leaks observed at the time of service. Office to reschedule. ; ordrng 1 W11087376 (Sump and Motor)"

Arrived on site for a refrigerator with water dispensing slowly. Upon arrival the customer stated it stopped working properly not long after she replaced the filter. I test the unit and the water would flow through fine for a second or two and then slow to a trickle with the filter in. I removed the filter and bypassed the filter head. The unit now dispensed water as designed. This isolated the filter or the filter head. I replaced the filter head and found the same results as the prior test. This indicates a bad filter. I advised the customer she may want to replace the filter. Per customer request I left the filter out of the unit. No leaks observed at the time of service. Call complete.

Arrived onsite for washer not spinning clothes out completely. Upon arrival put unit in diagnostics and found error code for long drain again. Checked pressure hose and flash port due to service pointer W11367903 . All was good. Replaced drain pump. Tested unit and again all passed. If symptoms persist recommend replacing main control and actuator. Actuator is shifting but may be lagging. Customer will monitor

"Arrived on site for cooling complaint. Found fresh food section not cooling no air flow to fresh food section diagnosed a defective freezer fan motor,replaced motor assembly fan powered on checked air flow good.

Arrived onsite to install previously diagnosed parts. I installed the ice bin thermistor and I found the unit would fill and overflow but not recirculate. I replaced the recirculating pump and tested again. The unit is working as designed at this time and no leaks were detected during time of service I advised the customer to give it some time to fill the bin with ice.. Job complete.

Arrived onsite for unit not responding to commands. Plugged the unit in and the unit started acting very erratically. When trying to select a option the unit would turn on and off. Need to replace both controls. .; ordrng 1 W11201284 (cntrl-elec)

Arrived on job for complaints of door hard to open. Found the left door hard to open because of damaged mullion. Replaced mullion and test. No leaks detected at time of service

"Arrived on site to diagnose refrigerator with icemaker not making ice. On arrival checked icemaker and found it would not cycle. Checked and found no power at icemaker. Checked door harness and found harness pinched and split, resulting in no power going to icemaker or emitter.

Arrived on site for failed heating circuit and blown light bulb. Repaired unit replacing heating circuit and light bulb. All checks good.

"Arrived on site for water leaking. Found water leaking from led module on upper panel,removed panel found water leaking from reservoir connection to filter head,inserted water line fully to filter head tested dispenser no leaks.

"I arrived on site for a washing machine making a loud noise. Upon arrival the customer stated it would occur on larger loads in the spin part of the cycle. The unit also had some water in the tub. I put the unit into diagnostics mode and found stored error code F0E5 for off balance load. I ran a diagnostic cycle and during the shifter activation step it could not shift. You could hear it clicking, but not working. It did the same for the spin. I then went to manual activation and found the agitate would not work, but the unit would spin. During the spin it did not make any abnormal noise. After leaving it on agitate for several minutes if would finally begin agitating. This indicated a bad actuator. I also found the suspension rods on the unit causing the tub to bounce like a ball and needing to be replaced. Upon further inspection I found the tub ring broke due to the unit being off balance and hitting the chassis.I am ordering the rods, tub ring, and will come back with the actuator already on hand to install. Office to reschedule. I advised the customer to not use the unit until it is repaired. ; ordrng 1 W10780048 (Suspension Rods) and 1 WPW10215108 (Tub Ring)"

"Arrived on site found no ice production, ran test 44 an icemaker will begin cycling but stops, moving the freezer door back-and-forth Icemaker progresses and stops Icemaker is losing connection as door modes. Ran test 45 and user interface is responsive but valve never runs due to communication failure.Refrigerator is still cooling properly but it will need to be replaced

Arrived on site to install previously diagnosed parts. After repair found dispenser operating as designed. Call complete.

"Arrived on site for customer complaint of handle on freezer being loose, and ice maker not working properly. Found broken handle, ice maker not releasing all cubes during harvest causing the ice maker mold to overfill. Ordering handle, ice maker, and fill tube. ; ordrng 1 W11483535 (Handle) and 1 W10793652 (Fill tube) and 1 W10888882 (Ice maker) and 1 Cnote (Office to reschedule)"

Arrived onsite for refrigerator icemaker not producing ice. Upon inspection found ice bin empty. Checked for ice maker error code and found E2 ice maker lost position. Ran harvest test and did not complete. Replaced ice maker. Ran harvest test and passed ran fill test and passed. Unit is functioning properly. Job complete

Arrived on site to test unit for broken glass and LF switch not turning off. Found bad switch and burner and broken cooktop. Ordering new switch and burner office to reschedule. ; ordrng 1 8203534 (Switch) and 1 W10823730 (Burner) and 1 Needsautho (Needs autho)

"Arrived on site for no ice. Per customer 1 or 2 a month unit will stop making ice then restart,at time of visit ice bin full tested ice dispenser passed,checked icemaker no obstruction in fill cup if problem continues will need a new icrmaker"

Arrived onsite and replaced rear drum felt. Unit is now operating properly and smoothly. Unit had snagged and lost original felt. All checks good.

Arrived on site for Dishwasher 1. Top rack slide/adjuster arm is broken 2. Has started making a loud noise kind of like something vibrating ... not the typical soft humming noise. Placed in diagnostics and got dispenser error code. Tested dispenser several times in diagnostics and it is working as designed. Cleared error code. While in diagnostics I could hear the humming noise customer is concerned about. Sound coming from drain pump area. Removed drain pump and it didnt have any debris inside. Reinstalled drain pump and ran diagnostics again. Sound still present. Disconnected drain pump and ran diagnostics

"Arrived onsite and found unit had not finished a cycle due to an off balance load, reset unit. Tested on a drain and spin. All checks good.

"Arrived on site to diagnose oven that is not preheating fast. On arrival ran both bake and broil in upper oven. Found broil is coming on normally, but bake igniter is not even glowing. Removed igniter and checked resistance and found open line. Replaced bake igniter and retested. Found oven is now properly firing.

Arrived on site for compressor not powering on. Customer provided part informed customer no warranty on part removed defective inverter installed updated inverter kit powered unit on compressor powered on.

(MM) Arrived on site for UI not responding. I installed Previously diagnostics parts and tested the unit. Unit now powering on and heating. Unit is now working as designed. Call complete.

"Arrived on site to replace control and console from previous diagnosis. Replaced parts, tested unit, unit works good. Job complete."

Arrived onsite for microwave holding moisture. Upon inspection found door has cracks allowing moisture to enter in between door glass panels.

"Arrived on site for fridge leaking from lights . Found all connections dry , did find moisture building up in cabniet around dispenser hose . Sealed gap with permagum . Did also found water running down back bye icemaker . Ordering adapter, and gaskets . No other water leaks detected. Call to set return ; ordrng 1 Peragum and 1 W11126056 (Icebox adapter) and 1 WPW10320706 (Gasket) and 1 WPW10280988 (Gasket)"

"Arrived on site ,replaced mag cap and diode . Heated cup of water to whirlpool specs . No other issues found . Job complete ."

"Arrived on site and replace control board and range is operating properly. Range is still in the garage and not hooked up to gas. Took one picture, job complete"

"Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics and manually tested the agitation mode. I found the basket moves with the agitator. Tilted the unit back and found the actuator not engaging with the cam (photo). Using a ziptie, I temporarily repaired the unit by securing the cam and actuator together and tested. Unit is operating as designed until I can return with a new actuator. I am ordering the actuator and office to schedule return service due to the availability of part. No water leaks observed during service.; ordrng 1 W10913953 (Actuator)"

"Arrived on site to diagnose refrigerator that is not producing ice. Ran unit and found the icemaker was not filling. Heard valve humming, but no water coming out. Found fill tube was frozen, and fill cup was full of ice. Found the gasket in the rear where the fill line went in had a gap, creating a large air leak. Steamed out line and sealed gasket with silicon. Retested and verified unit is working as designed. Call complete."

"Arrived on site to inspect refrigerator tripping breaker. Upon further inspection, customer advised that a previous company replaced parts and the electricity went off to the home and the unit wasnt tested and has been tripping the breaker since. I found the unit unplugged. Plugged unit in and could hear the start device attempting to start the compressor then the breaker would trip. I removed and replaced the start device and overload and retested and got the same results. I tested the windings on the compressor and found them to be out of range. From my testing results, it appears that the compressor is bad and needs to be replaced. I advised the customer of my findings. I am ordering the compressor, UV dye drier and access valve and CNOTE-AUTHORIZATION. Office to schedule return service. No water connections to unit. Unit left unplugged for safety; ordrng 1 W10160407 (Compressor kit) and 1 8201786 (Start device kit) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (UV drier) and 1 CNOTE (AUTHORIZATION)"

"Arrived onsite for unit not heating up to temperature. Looked inside the unit and at the bottom at the unit was a black mat that was covering the vent holes for the heat to rise. Removed the black mat, and tested the unit and the unit was getting up to temperature with no issues. Let customer know that the black mat is not recommended because of the non heating issue. No issues at this time. Job complete"

arrived on site to diagnose unit with door not closing properly. I found the bellow was not installed correctly. I the installed bellow with new clamp. Bellow now seated correctly allowing door to close. Tested unit it is now working a designed. Call complete.

Arrived onsite and found hi temps and and incomplete frost pattern indicating a sealed system problem. Ordering compressor to repair. Office to reschedule.; ordrng 1 W10309989 (Compressor) and 1 Wpw10143759 (Dye drier) and 1 Tj90sf8404 (Access valve)

"Arrived on site to diagnose unit not tumbling or heating. Upon arrival I found that the unit was tumbling but only heating intermittently. I checked voltage at the wall and found that we had a good output of 240 VAC, I then gained access to the back of the unit and began to test components. I found that the thermal cut off was 0.50 ohms this is to high. I replaced the Thermal cut off and tested the unit. It is now heating. Installed new vent hose for customer. Unit is now working as designed. Call complete.

"Arrived on site for freezer door not closing properly . Found rails failing . Replaced both rails . No water leaks detected at time of service. Job complete"

"Arrived on site for customer complaint of loud noise, found unit was not sitting level, uneven floor, I adjusted the feet and put a shim on back right corner, unit tested good."

Arrived on job for complaints of clothing knots. Ran diagnostics and got code for out of balance. Ran calibration and talked about loading and cycles.

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F8E0. Cleared the code and continued with testing. Unit operated as designed except the steam valve. I removed the top panel and found the unit doesnt have a steam valve but operates off the hot valve. I ohmed the hot valve and found it open. I removed and replaced the valve and retested and when the steam was to come on the unit shut down and showed error code F8E0 again. I placed unit back in diagnostics and tested the steam and found no voltage coming from the control to the hot valve. Tested voltage when the hot water came on and got 121V. No water leaks observed during service. ; ordrng 1 W11201290 (Main control)"

"Arrived on site for ice build up. Found gap at freezer door and ice build up in freezer,found obstruction by fill line causing water to leak and cause ice build up to prevent door closure removed ice from freezer floor cleared obstruction checked door seal good advised tenant to defrost unit to remove all ice build up"

Arrived onsite to replace part ordered by previous tech. Replaced part. Let unit run. Unit is working at this time.

Arrived on site for a dishwasher not operating. Upon further inspection I found the console not responding properly. Some buttons would work and some would not. Then all would intermittently not work. I checked voltage at the wall and found it good. I then gained access to the control and found the correct voltage going to it. I also found the correct voltage going to the console. This indicates a faulty console. I replaced the console and then put the unit into diagnostics mode; I found stored error code F2E1 for stuck key. I then ran a test cycle and it ran through as designed. No leaks observed at the time of service. Call complete.

Arrived onsite for refrigerator with led lights out and needing a 2nd opinion. Upon inspection I confirmed the complaint. I accessed and replaced the FC module just in case the previous one was faulty but still no lights. I removed the ice maker assembly and replaced the 2 led modules in that housing using modules from my van stock. I powered up the unit and the lights restored. Job complete.

Arrived onsite for refrigerator not cooling in the FC. Upon inspection I found the FC at room temp and the RC at 37. I checked the thermistors in diagnostics and they both passed as well as both evap fans. I accessed the FC evaporator and checked resistance of the thermistor and it showed within range. I called techline and through troubleshooting tests we determined that the main control is not reading the FC thermistor correctly. SR#7731234798. I will need to order the main control and return to complete the repair. Office to R/S due to part availability. ; ordrng 1 W11512425 (Main control) and 1 W11504919 (UI)

"Arrived on site and inspected washer and found it is not hooked up to hot or cold water but power is available. Found harness connection to motor its not secure after resetting it washer will pass all diagnostic functions available. No further repairs required at this time, job complete"

Arrived onsite for unit having some frost buildup in the freezer. Looked at the unit and found that the freezer door wasn?t sealing completely on the left side at the top of the door. Was able to adjust the door. Door was sealing better. No issues at this time. Job complete

Arrived on site for a wall oven receiving an F1E0 error code after a bunch of steam hitting it. Upon further inspection I found the top row of buttons on the UI were unresponsive. The F1E0 error for failed console would continued to appear as well. I turned the power off at the breaker for several minutes and then turned it back on. The unit was now responding and all buttons were working again. I preheated the oven and the issue did not reoccur. I put the unit into diagnostics and found all components running as designed. The only stored error code was the F1E0. The unit was now working as designed.

"Arrived on site for fridge leaking in the rc section and the freezer not cooling properly. I inspected the unit and work area. I inspected both evaporators, I found no ice build up on th rc evaporator. I found frost building up on the fc evap cover. I put the unit into diagnostics and ran test 38 and forced a defrost. It found the defrost heater coming on. I gained access to the back of the unit and I tested the thermistors for the fc evaporator and it was homing out around 25 degrees.I pulled the drain tube and found it clear of any debris. I found the drain tube not sealing against the cabinet. I used silicone to seal the drain tube. I gained access to the rc evaporator and steamed out the drain pan. I found the water not draining. I removed the drain pan and steamed out the drain direct in the cabinet and I found it still not draining. I tried to run a wire through both sides of the drain tube in the cabinet and found the line would not make it all the way through. I believe the cabinet insulation has collapsed causing the rc not to drain properly. I spoke to the customer about the drain tube and possibly needing a new UI to fix the freezer defrost issue.

Arrived onsite and replaced filter housing assembly for standing leak with or without the filter installed.

Arrived on job for complaints of noise. Found the cause of noise is the drain pump running. Replaced control because it was sensing water in tub but it was dry. After replacement test operation. No leaks detected at time of service.

Arrived onsite to replace Orion board. Replaced the board. Unit working as designed. Let customer know to allow the unit 6-8 hrs to cool/freeze. No issues at this time. Job complete

Arrived onsite for range with suspected gas leak. I used the provided digital gas leak detector and tested all burners. I tested the regulator as well but the leak detector did not detect a gas leak at this time. I let the unit sit for about an hour and checked again but could not find any leaks. I found the far right valve stem is slightly twisted so the off is slightly to the right of the indicator. If you turn the knob to OFF position it could potentially allow a very small amount of gas to leak but I tried to recreate and could not. I found a F1 Error stored in the unit. I followed the techsheet and advised that the control would need to be replaced to correct this F1 error. . ; ordrng 1 W11113908 (Control)

"Arrived on site for a dishwasher leaking. I gained access to the bottom of the unit and then put it into diagnostics mode. I found stored error codes F2E1 for stuck key, F9E4 for lower spray arm error, and F5E1 for door stuck open. I ran a test cycle and it ran through as designed with no leaks. I found the lower spray arm rotating properly during the cycle and dispensing water. The customer stated it typically leaks a few hours into the heavy duty cycle. They also provided a video of the leak. I will be ordering a clear door to further diagnose the unit. Office to reschedule.; ordrng 1 ClearDWDoor (Clear DW Door)"

Arrived on site to test unit for panel not sitting correctly on right side. Found broken spring ordering new clip office to reschedule. ; ordrng 2 W11318207 (Clip)s

Arrived onsite for unit not starting a load. Tenant said that they have tried and said that it won?t fill with water. Looked at the water valve on the wall side and found that the cold water valve has been cut clean in the middle of the pipe. Let tenant know of the issue and called property management to let them know of the findings. Took pic of the pipe that was cut. Management to fix the issue. No other issues at this time. Job complete.

"Arrived on site for no cool. Compressor not powering on diagnosed a defective start device,replaced start device powered unit on compressor powered on.

"Arrived on site to replace previously diagnosed shift actuator. Replaced actuator, tested unit, unit works as designed. No leaks detected. Job complete."

"Arrived on site to diagnose icemaker that was not dispensing ice. On arrival found the ice bucket would not come out and unit will not dispense ice. Used steamer to melt down ice keeping bucket stick in, also found that ice had clumped in bucket. Verified dispenser door is sealing properly and not leaking air. Advised customer to empty ice bucket once a week to keep ice from clumping. Call complete."

"Arrived on site for a refrigerator with fluctuating temps and high temps in the refrigerator compartment. Upon arrival the customer stated they have a thermometer in the unit that tracks the temp flow on their phone. They provided the readings and it had been fluctuating from the low 30s to the mi 60s. I checked temps in the unit and found the RC at 52?F and the FC at 0?F with no product in the unit. I gained access to the control and ohmd out all thermistors. The FC thermistor was 27.7k, the RC thermistor was 6.34k, the RC evap thermistor was 3.65k ohms, and he FC evap thermistor was 22.4K ohms. The RC evap thermistor was reading warmer than than the temps in the unit, indicating it needs to be replaced. I put the unit into diagnostics mode and found all airflow components running as designed. I replaced the RC evap thermistor. The unit was now cooling and running as designed. I advised the customer er to wait about 48 hours for the unit to reach temps. Call complete."

"Arrived on site for customer complaint of handle falling down, found handle came loose from studs, i reattached handle, but the falling of the handle caused the panel to scratch. Ordering panel, nameplate, vent cover, and fastners. ; ordrng 1 W11116420 (Front panel) and 1 W10884775 (Name plate) and 1 W11105958 (Vent cover) and 2 W10503548 (Fastner)s and 1 Cnote (Office to reschedule)"

Arrived on site to test unit for unit not drying. Test heating element and unit test good. Found dispenser for rinse aid at lowest setting 1. Turned it up to 4 job complete.

"Arrived on site to inspect refrigerator temps. Upon further inspection, I found the unit unplugged. Plugged unit in and inspected the compressor. I found the compressor came on, but the unit failed to cool. I inspected the orion board and found no burnouts. Due to not having a wattage meter to test the compressor, I am unable to determine if the compressor has failed or not. I tested the windings and found them within range. I am ordering the compressor kit, condenser, access valve, RESEARCH-OIL LESS GAUGES, RESEARCH-WATTAGE METER, CNOTE-3HR JOB. Upon return, once the problem has been confirmed, Unit left unplugged for safety and no water leaks observed during service.; ordrng 1 W11025999 (Compressor kit) and 1 W11548259 (Condenser) and 1 TJ90SF8404 (Access valve) and 1 RESEARCH (OIL LESS GAUGES) and 1 CNOTE (3HR JOB) and 1 RESEARCH (WATTAGE METER)"

"Arrived on site and found Icemaker is jammed, replaced icemaker and cycled and inlet valve is working but Icemaker did not fill with water. Replaced dual valve if icemaker still does not fill recommended to homeowner that refrigerator be completely defrosted Icemaker water line may be frozen inside door, Job complete"

"Arrived on site to inspect unit for not heating without popping noise, upon inspection found a melted diode, replaced diode and cap. The unit sparked again when tested and shorted the fuse, ordering fuse and filter board. Office to reschedule ; ordrng 1 W10138793 (fuse) and 1 W10422269 (filter)"

"Arrived on site to inspect unit for not releasing the filter, upon inspection found the housing malformed, replaced housing and tested, all functions worked. Complete"

Arrived on site to test unit after being unplugged a few days and thawed. Advised customer a day before appointment to plug unit in. Unit temps are correct. On initial visit water was collected in pantry UI housing area. No corrosion to harness or pantry UI. Thermistors tested good. Unit defrosting as designed. Collected water in pantry UI was causing issues. Advised customer to use and monitor as unit is now working as designed. Also advised to place clear tape over pantry UI to prevent water from entering. No leaks detected. Job complete.

"Arrived on site to test unit for shutting off periodically. Was able to replicate issue. Verified proper voltage to unit. Control board was receiving proper voltage but not putting voltage out. Replaced control, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site to test unit for long preheat. Found bad bake element. Convection fan also not running. Replaced bake element, tested unit, unit is now operating as designed. Convection fan also now running.

"Arrived on site for customer complaint of scratches on bull nose, I replaced panel, unit tested good."

Arrived on site to install previously diagnosed parts. I installed the new adjuster and the unit is now working as designed. Upon further inspection I found the right adjuster clip had fallen off and I found it burnt on the bottom of the tub.

"Arrived on site for customer complaint of burning smell, found plastic fell onto heating element, took picture, unit tested good once plastic was removed."

"Arrived onsite for a refrigerator that is not cooling. Inspected unit and work area. Found the evaporator fan running for the compressor not running and super hot. Replaced the starting device and capacitor and tested the unit. The unit amp draw was extremely high for the unit at 2 A and ran up to 2.5 A. The unit then started dropping in amperage and got down below 2 A after 15 minutes. I spoke to PR and he advised that with the unit being so hot, it would make sense that it was pulling excessive amperage due to the heat of the refrigerant and the compressor working harder to cool the unit. Advise customer to unplug the unit to allow the compressor to cool down properly. The unit is working as designed. Call complete."

Arrived on site and inspected dishwasher not draining. Confirmed the complaint and found the drain pump was defective and burning hot to the touch. Removed and replaced it and unit tested as designed without any leaks. Customer satisfied. JOB COMPLETE

Arrived on site to follow up on washer that needed new hub to resolve loose basket. Installed new hub and retested. Unit now working as designed. Calibrated unit. Working as designed. Call complete.

"Arrived on site for defective valve,replaced defective water valve,turned water back on to unit checked connections no leaks tested water dispenser working checked tubing at valve no leaks.