Near Temple, TX 76502
Al
Job Details: 07/06/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived to inspect washer not draining.Confirmed the complaint through diagnostics test.Removed and replaced the drain pump and noticed a massive blockage of what customer explained as a giant rug she washed.Reassembled and unit tested as designed and drained.All water lines were dry at the time of service.Job complete
Near Kempner, TX 76539
Al
Job Details: 07/06/2020
WASHER MAYTAG MHWE500VP00 Arrived to inspect front load washer knock during spin cycle.Customer had a video of unit sounds.The unit sounded like an airplane was directly over the top of the residence.The other noise is directly related to the bearing tub Is defective.I free spun the tub and confirmed the loud grinding noise.Unit will require a complete tub and bearing repair to fix the issues.Office and AHS thread informed.Needs more work ; ordrng 1 CNOTE (RESEARCH FOR PARTS NEEDED IF AUTHORIZED ) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (2 MAN 2 HOURS)
Near Georgetown, TX 78633
Tyler
Job Details: 07/06/2020
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived on site for ice machine not making ice. Upon further inspection I found that there is a sealed system issue. Ran the ice machine through diagnostics and all the hardware checked out perfectly fine and passed every test on the backside of the ice machine the compressor has a rusted hole in it oh that is almost gone completely through the compressor and is about the size of a softball.
Near Georgetown, TX 78626
Lou
Job Details: 07/06/2020
REFRIGERATOR FRIGIDAIRE LFHG2251TF6 "Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=8 degrees & RC=41 degrees. Customer advised that they saw a harness not connected at the back of the unit near the compressor. I removed the back cover and found the harness. Looking at the wiring diagram, I found that the connection goes to the mullion after tracing the wiring. Also found the mullion badly sweating. I reconnected the harness and tested and the mullion is operating as designed. Other than the connection, I found no mechanical issues with the unit at this time. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Wesley
Job Details: 07/06/2020
DISHWASHER KITCHENAID KDPM604KPS0 Arrived onsite and restored function of door motion by correcting the way the toeplate was installed. All checks good. Unit is now operating as designed.
Near Leander, TX 78641
David Z
Job Details: 07/06/2020
DRYER WHIRLPOOL WED9290FW0 "Arrived on site to diagnose dryer that had a broken plastic piece missing from it. Found piece was part of the lint screen housing. Customer also showed me there was a broken hinge on the secondary lint screen cover and it was just hanging. Need AUTHO for cover, also need to bring housing. Customer also requested we perform a cleaning of the unit as part of the use and care guide instructions. . ; ordrng 1 AUTHO (AUTHO FOR COVER) and 1 W11168387 (cover) and 1 W11211470 (housng-out)"
Near Lampasas, TX 76550
Al
Job Details: 07/06/2020
WASHER WHIRLPOOL WFW95HEDC0 Arrived to inspect door not unlocking.Confirmed the complaint and found F3E1 water level sensor error code.Disassembled and checked and cleared the pressure hose and found the air trap was full of debris.I cleaned the air trap out in the utility sink that was full of debris.Reassembled the unit and unit tested as designed.All water lines were dry at the time of service.Door unlocks as designed and unit display now displays time of each individual cycle.Job complete
Near Horseshoe Bay, TX 78657
James
Job Details: 07/06/2020
COOKTOP KITCHENAID KGCU467VSS00 Arrived on site and tested operation. Found orange tipping in flames. Adjusted flames but still same result. Verified correct orifices and regulator setting. Customer stated central heat was also clogged with soot as well as the same build up in dryer. Instructed customer that the propane company will need to come out and test the main regulator to the home. Unit tests good. Job complete
Near Georgetown, TX 78626
Lou
Job Details: 07/06/2020
WASHER WHIRLPOOL WFW8620HC1 "Arrived on site to inspect washer start button not working. Upon further inspection, I attempted to place the unit in diagnostics and the console did not respond. After several attempts, I finally got the unit into diagnostics showing no error codes. I tested the unit manually and then at the end in step 12, the unit automatically tested. Unit operated as designed. I placed the unit back into diagnostics and tested the console and it failed as the start button would not respond and turn the unit off. I am ordering the console and scheduled return service No water leaks observed during service.; ordrng 1 W11327395 (cntrl-elec)"
Near Austin, TX 78723
Eman J.
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ Arrived onsite for refrigerator leaking. Tested system. Found valve with crack. Replaced valve. Tested system. Everything works as designed. Job complete. No water leaks at time of service.
Near Waco, TX 76707
Jonathan M
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, the dryer, and coupler. Place unit in a vacuum and found evidence of a burn out from the prior compressor. Vacuumed out the system and flushed out the system two times. On the final vacuum pressure would not hold in the vacuum. Pump unit with refrigerant and found a leak at the evaporator. Ordering evaporator and will have office schedule return visit with customer. ; ordrng 1 WPW10317013 (evaporator)"
Near Austin, TX 78758
Eman J.
Job Details: 07/06/2020
WASHER WHIRLPOOL WFW7590FW0 "Arrived onsite for washer not spinning. Tested system. Found motor faulty. Ordering stator W10870752, rotor WPW10453673, screw W10253477, screw WPW10253476. Unit is a stacked washer and dryer 2 man is needed. Office please reschedule ; ordrng 1 W10253477 (screw) and 1 W10870752 (stator) and 1 WPW10253476 (screw) and 1 WPW10453673 (rotor)"
Near Mart, TX 76664
Jonathan M
Job Details: 07/06/2020
REFRIGERATOR MAYTAG MSD2542VEB00 "Arrived on site to install previously diagnosed part and check line. Inspected unit and work area Replace starting device and tested unit found a spark a long one of the wires. Condenser fan turned on but compressor did not.. ; ordrng 1 TJ90SF8404 (ACCESS VALVE) and 1 W10139462 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10309395 (harns-wire)"
Near Austin, TX 78724
Eman J.
Job Details: 07/06/2020
RANGE AMANA AGR5330BAB "Arrived onsite to install,previous diagnosed parts. Install screw and igniter. Tested system. Everything works as designed. Job complete"
Near Georgetown, TX 78626
Lou
Job Details: 07/06/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the deli drawer control and harness failure and the deli drawer gasket being badly torn, I removed and replaced the deli harness, drawer door/gasket and control. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
Near Round Rock, TX 78665
David S
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site for fresh food temperature fluctuating. I inspected th unit and work area. I found the damper intermittently failing while running test 3. I also found the light on the UI control not working properly. I explained to the customer the the UI is the brain of the refrigerator and the damper is what allows air flow into the fridge. I recommend replacing both to ensure the unit is operating properly.. I am ordering theDamper WPW10479155, control W10865870. The damper is showing not in stock. The office will schedule when it becomes available. ; ordrng 1 W10865870 (cntrl-elec) and 1 WPW10479155 (DAMPER)"
Near Dale, TX 78616
Noah D
Job Details: 07/06/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 "Arrived on site to inspect dishwasher for not washing dishes, upon inspection found the pump was not operating, replaced and retested. No leaks found. Complete"
Near Kingsland, TX 78639
James
Job Details: 07/06/2020
MICROWAVE WHIRLPOOL WMH31017FB0 "Arrived on site and tested operation. Found fan off balanced causing a rattle. Also found open/close door error. Also found magnetron making a buzzing sound while running. Unit will need new blower, magnetron, capacitor, diode and interlock kit to repair ; ordrng 1 AUTHO (AUTHO) and 1 W10892388 (motor-fan) and 1 W11244494 (interlock KIT)"
Near Pflugerville, TX 78660
David S
Job Details: 07/06/2020
VENTHOOD WHIRLPOOL WVU37UC6FS0 "Arrived on site for vent hood blower motor not working. I inspected the unit and work area. I found the unit wired correctly and the motor no coming on. I gained access to the blower motor and replaced with new. I reassembled,bled the unit and found the motor activating, but making a rattling noise. I am ordering a new blower motor W11100651, and the casing assembly W11099741. The office with schedule when parts become available. ; ordrng 1 W11099741 (casing-asm) and 1 W11100651 (blower-fan)"
Near Leander, TX 78641
Wesley
Job Details: 07/06/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite and found unit operating as designed. Heating properly. Advised customer on findings. Tested normal bake at 350f. All checks good.
Near Cedar Park, TX 78613
David S
Job Details: 07/06/2020
WASHER MAYTAG MVWB765FW1 "Arrived on site for washer not filling properly. I inspected the unit and work area. I found fault code F7E9 locked rotor, I inspected the rotor stator and clutch, all looked good. I ran the unit through a diagnostics cycle the unit operated as designed. I replaced the control because the customer stated the tub was not filling properly. I cleared the water level line. Unit is operating as designed. No water leaks detected. Job complete."
Near Austin, TX 78733
Jacob
Job Details: 07/06/2020
REFRIGERATOR BOSCH B36CT80SNS/03 Arrived onsite for lights in unit not working and panel on right side of crisper drawer. Tested unit. Ordered parts. Office to reschedule ; ordrng 1 10011759 (CONNECTIVITY MODULE ) and 1 12029950 (CONTROL MODULE )
Near Georgetown, TX 78633
Lou
Job Details: 07/06/2020
RANGE WHIRLPOOL WFG515S0EB1 Arrived on site and left the grate kit for the customers range. Customer was home and left the kit with them. Job completed.
Near Georgetown, TX 78628
Lou
Job Details: 07/06/2020
REFRIGERATOR FRIGIDAIRE FFSC2323TS8 "Arrived on site to inspect refrigerator buzzing noises. Upon further inspection, the customer provided a video of the noise which sounded like a vibration noise coming from the back of the unit. I removed the back cover and found the access valve touching the metal cover. I bent the valve back slightly and tested. I could not duplicate the noise. Customer advised that they had removed the back cover and could hear the noise coming from the grey box at the compressor. I found a service pointer from Frigidaire #RF1903 regarding the control box vibration noises. Following that service pointer, I removed the outer cover and found 2 screws test were loose as was the bottom screw that mounts the box to the compressor. I tightened all screws and cycled power to the unit to allow the compressor to kick on. Once the compressor was on, I did not hear any vibration noises. Advised customer of my repairs and leveled the unit. No water leaks observed during se
Near Austin, TX 78750
David Z
Job Details: 07/06/2020
DISHWASHER WHIRLPOOL WDF520PADW7 "Arrived on site to install previously diagnosed sump and motor to resolve unit not running. Installed sump and retested. All is now working as designed, with no water leaks found. Call complete."
Near New Braunfels, TX 78132
Robert
Job Details: 07/06/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on job for complaints of refrigerator temperature warm. Found ice block on cover. Customer will thaw refrigerator to allow access to repair. ; schdld next appmnt for 7/9 THU !
Near Salado, TX 76571
Tyler
Job Details: 07/06/2020
RANGE WHIRLPOOL WFE510S0HB1 Arrived on site for a range that had a bad door that wouldn’t open and was wobbly. Upon further inspection I found that the door hinges in the door were completely bent and out of place causing the door to Rob and not open all the way or shut all the way. Replaced door hinges and thoroughly tested Rest of unit it is now working as designed. Call complete.
Near Georgetown, TX 78633
Lou
Job Details: 07/06/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02 "Arrived on site to inspect microwave wall oven combo console not working. Upon further inspection, I placed the unit in diagnostics showing error code F6E4. Cleared the code and tested on Bake at 350 degrees. When I went to set the timer, the next button didn’t respond. I stopped testing and tested the microwave and when I set the time and seed next, it failed. I am ordering the console and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service when the console arrives (OOS). ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W11297728 (console SS)"
Near Kingsland, TX 78639
James
Job Details: 07/06/2020
VENTHOOD WHIRLPOOL KXU2830JSS0 Arrived on site and tested operation. Found lid switch no resetting properly. Corrected issue and tested. Unit tests good. Job complete
Near Pflugerville, TX 78660
Kayman
Job Details: 07/06/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite to install previously diagnosed parts. I installed the power chord and push to start timer and the unit would still not turn on. I replaced the timer and nothing. I then tested voltage at the terminal block under a load and got a reading of 105v and it drops down to 18v when I pushed the start button. The unit needs at least 108v to power on with 120v being the standard so there is an issue with the electrical inside the wall. I advised the customer that they would need an electrician to come out and fix the electrical issue in order for her dryer to operate. Job complete.
Near Georgetown, TX 78628
Wesley
Job Details: 07/06/2020
OVEN WHIRLPOOL KEBS207SSS04 Arrived onsite and found unit bake element in the upper oven shorted. Replaced element. Unit is now operating as designed. Tested thoroughly.
Near Austin, TX 78745
Jacob
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM07 Arrived onsite for unit having scratches and dent on left side of the unit. Looked at unit. Saw scratches and dent on left side of unit. Called Techline to report findings. Suggested to maybe get matching paint to cover scratches but cannot fix dents. Got SR#7728238478. No issues at this time. Job complete
Near Austin, TX 78741
Leonardo
Job Details: 07/06/2020
RANGE WHIRLPOOL WFG515S0ES0 "Arrived on site to test unit not heating up and gas smell. Tested unit and found pans in storage causing ignitor to short. Removed items, tested unit and unit functions correctly.
Near Georgetown, TX 78626
Lou
Job Details: 07/06/2020
DRYER WHIRLPOOL MEDB850YG0 "Arrived on site to install previously diagnosed and ordered part. Due to the axle inside the blower housing failing, I removed and replaced the housing and tested. Unit is operating as designed. Cleaned the small amount of lint from the unit. No lint observed at the end of service, job completed."
Near Round Rock, TX 78664
David S
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW00 "Arrived on site for fresh food section freezing food. I inspected the unit and work area. I inspected the rc and fc gasket, both look good, no gaps in the gaskets or tears. I replaced the control UI and the diffuser, to correct the freezing issue. I tested the diffuser and it opens and closes when called for, job complete. No water leaks detected."
Near Cedar Park, TX 78613
David S
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site for ice maker not making ice. I inspected the unit and work area. I jumped the ice maker and it wouldn’t go through a harvest cycle. I could not get ahold of the landlord to authorize the payment. The unit will need a new ice maker Office will reschedule when we get authorization from landlord; O-emld tckt
Near New Braunfels, TX 78132
Robert
Job Details: 07/06/2020
DISHWASHER WHIRLPOOL KDTE254ESS2 Arrived on job to replace sump and motor. After replacement test operation all functions working properly. No leaks detected at time of service
Near Horseshoe Bay, TX 78657
James
Job Details: 07/06/2020
DRYER WHIRLPOOL WED9300VU0 Arrived on site and tested operation. Found rollers squealing while unit running. Accessed rollers and found idler hard to turn. Installed new roller kit. Tested operation and found unit working properly. Job complete
Near Austin, TX 78730
Jacob
Job Details: 07/06/2020
REFRIGERATOR GE ZISS420DRJSS Arrived onsite for unit not cooling. Looked at unit. Customer said that son noticed that door was ajar at one point before called out for service. Customer reset breaker. After a while unit was cooling. Found no issues at this time. Job complete
Near Belton, TX 76513
Jonathan M
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for refrigerator that is leaking. Inspected unit and work area. Customer advised that he knew where the leak was coming from because he pulled off the back cover and found it was leaking at the inlet water valve. Removed that cover and turn the water on the unit. Found water leaking from the connection from the filter. Replaced valve and tested unit. Found no leaks and unit is working as designed. All waterlines were dry. Call complete.
Near San Marcos, TX 78666
Noah D
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Arrived on site to inspect fridge for tripping breaker, upon inspection found the start device hanging and burnt. Replaced start device and taped bare wire, unit turned on and checked fine. Complete"
Near Austin, TX 78738
Brandon
Job Details: 07/06/2020
WASHER WHIRLPOOL WFW8620HC1 "Arrived on site to replace failed UI console, after replacing I tested the function of the UI console, unit tested good in diagnostic mode."
Near Leander, TX 78641
Wesley
Job Details: 07/06/2020
WASHER MAYTAG MVWB835DW4 Arrived onsite and replaced the gearcase due to cracked slider magnet causing grinding. All else checks good. Unit is now operating as designed.
Near Austin, TX 78745
Luis
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for customer complaint of door seal. Per customer unhappy suction on fresh food door not as strong as freezer section,remolded fresh food door gasket,gasket sealing correctly to cabinet,called tech support per tech support suction in freezer will be stronger due to temperature and unit working as designed. Sr#7728239190"
Near Austin, TX 78717
David Z
Job Details: 07/06/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to diagnose microwave oven combo that customer says was getting stuck every couple weeks. On arrival found outer keypad buttons unresponsive. Power cycled unit and sable to get functional restore. Called tech line and spoke to a Joel. SR7728243141. Joel advised to get unit connected to WiFi to allow for updates. Once unit is connected and updated customer will need to follow up if issue returns, but this should be resolved via updates. Call complete."
Near New Braunfels, TX 78130
Robert
Job Details: 07/06/2020
DRYER MAYTAG MEDX655DW1 Arrived on job for complaints of no heat. Found thermostat open. Replaced cutoff thermostat and test.
Near Georgetown, TX 78633
Tyler
Job Details: 07/06/2020
REFRIGERATOR KITCHENAID KRFC302ESS00
Near Dripping Springs, TX 78620
Richard
Job Details: 07/06/2020
WASHER GE GCWN2800D1WW Arrived onsite for the washer not cycling properly. During testing found that the timer was the issue. Replaced timer control and washer tested fine and no leaks detected. Complete
Near Briarcliff, TX 78669
Brandon
Job Details: 07/06/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for customer complaint of upper rack falling off, found front stop on right side had come loose, I adjusted right side track and reattached stop, unit tested good, if problem continues, will need tracks and stops."
Near Leander, TX 78641
Wesley
Job Details: 07/06/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived onsite and found unit to be operating as designed. All functions are operating within specifications. Advised customer on best use and care practices. All checks good. Called to document and field recommendations form whirlpool techline. Spoke with Robert, no repair recommendations. all checks good. #7728242422"
Near Hutto, TX 78634
Cliff
Job Details: 07/06/2020
DRYER MAYTAG MEDC465HW0 Arrived on site to diagnose a dryer that it’s not heating. Tested unit and found failed cut off thermostat. Replaced thermostat and tested unit. Found clogged external venting caused unit to overheat. Advised homeowner on findings and recommended duct cleaning company and suggested unit not be ran until vent is cleaned professionally.
Near Jarrell, TX 76537
Tyler
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site for fridge not cooling properly. Upon further inspection found it in the freezer the evaporator coil was almost bone dry the compressor was running and getting proper voltage and amps and the UI controls and other hardware inside the fridge running as designed I noticed on the very back of the refrigerator where the dryer is located there is a lot of corrosion around the welding connections of the top of the dryer indicating a leak had occurred the unit is going to need a sealed system repair please wake all for two hours with a SS technician. Unit will need a new dryer compressor and evaporator coil as well as an access valve. There are no quick connects for this unit; ordrng 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
Near Manor, TX 78653
Eman J.
Job Details: 07/06/2020
RANGE WHIRLPOOL WFE505W0HZ1 "Arrived onsite for previous diagnosed parts. Replaced control, harness, fuse and ecord. Tested system. Everything works as designed. Job complete."
Near Georgetown, TX 78633
Tyler
Job Details: 07/06/2020
MICROWAVE KITCHENAID KOCE500ESS06 Arrived on site for microwave oven combo that was shutting off at random. Upon further inspection found that when the microwave and oven would be run at the exact same time a minute after turning them on it would shut down and tripped the breaker I checked power and amperage to the unit and I was pulling in about 20 to 25 A and according to the installation guide this oven needs at least 30 A are then called whirlpool to verify the information and diagnosis was correct according to the whirlpool tech line this oven is supposed to have 40 amp breaker’s not 30 like the insulation Truxion says and when I went outside and looked at the breakers well they have only have two 20amp breaker’s on thereTech line Sr# 7728242635.Advise customer that she will need to get an electrician out here to replace the breaker with the proper amperage
Near Georgetown, TX 78628
Wesley
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite and found rust on left door. Ordering door to repair. Unit is otherwise operating as designed. ; ordrng 1 W11435334 (LEFT STAINLESS DOOR)
Near Killeen, TX 76542
Al
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived to inspect lighting issues in refrigerator and freezer compartments.Confirmed the complaint and found the freezer led with enough length to complete the repair.Removed and replaced it and all lighting worked as designed.All water lines were dry at the time of service.Job complete
Near New Braunfels, TX 78132
Robert
Job Details: 07/06/2020
DRYER WHIRLPOOL WED95HEDW0 Arrived on job for complaints of drum not turning. Found the belt needs to be replaced. After replacement test operation all functions working properly.
Near Kyle, TX 78640
Leonardo
Job Details: 07/06/2020
MICROWAVE WHIRLPOOL WMH31017HB0 Arrived on site to test unit for unit sparking. Test unit and found burned out diode. Replaced diode test unit and unit test good job complete.
Near Austin, TX 78739
Leonardo
Job Details: 07/06/2020
COOKTOP JENN-AIR CCGX2420B "Arrived on site to replace switches (2). Replace switch,tested unit and unit functions correctly. Job complete."
Near Lakeway, TX 78734
Brandon
Job Details: 07/06/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of unit not cooling properly in freezer compartment, found defrost issue, found defrost thermistor passed in diagnostic mode, rc thermistor passed, fc thermistor passed, found miscommunication between controls, I replaced controls and instructed customer to defrost fully, unit tested good."
Near Georgetown, TX 78626
Lou
Job Details: 07/06/2020
DRYER MAYTAG PYET244AYW "Arrived on site to inspect dryer drum not turning. Upon further inspection, I lifted the top panel and found that the belt had broken. I removed and replaced the belt and tested the unit and it is operating as designed. I removed the lint from the unit. Job completed."
Near Austin, TX 78739
Leonardo
Job Details: 07/06/2020
OVEN WHIRLPOOL WCG97US6HS00 Arrived on site to test unit for gas smell. Tested unit and could not find any gas leak. Tightened regulator and connection from flex line to regulator. advised customer that if gas smell continues they must contact a plumber. Job complete.
Near Belton, TX 76513
Al
Job Details: 07/06/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived to inspect wall oven microwave combo not heating.Learned the issues began after customer self cleaned the unit.Removed and replaced the defective thermostat and control.Reassembled and unit tested as designed.Job complete
Near Cedar Park, TX 78613
David S
Job Details: 07/06/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived on site to install previous diagnosed parts. I gained access to the fresh food freezer and replaced the thermistor, I foil taped and zip tied it into proper position. I powered the unit back on and found both thermistors reading properly. Job complete no water leaks detected."
Near San Marcos, TX 78666
Noah D
Job Details: 07/06/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site to inspect dryer for not heating upon inspection found the dryer unable to be plugged in or tested. Customer must get correct adapter to correctly test. Complete
Near Austin, TX 78746
Jacob
Job Details: 07/06/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived onsite for unit not cooling or staying on. Opened up unit. Found that unit was cooling in refrigerator and freezer Cycled power to unit. Unit working as designed. Let unit keep cooling for 20min. Did not shut off. Stayed consistent. No issues at this time. Job complete
Near Lakeway, TX 78734
Brandon
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for customer complaint of unit having condensation inside packaging of products like bread and English called techline, temperatures tested good, everything working as designed. SR 7728241680"
Near Fort Hood, TX 76544
Al
Job Details: 07/06/2020
WASHER AMANA NTW4516FW3 Arrived to inspect washer making a grinding noises when free spun.Removed and replaced the gear case.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
Near Hutto, TX 78634
Cliff
Job Details: 07/06/2020
MICROWAVE WHIRLPOOL WMH31017HB0 Arrived on site to diagnose a microwave that is not heating. Found capacitor and diode shorted out. Replace both parts and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78751
Luis
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site no light in freezer section. Diagnosed a defective light switch,installed a new switch powered unit on led working tested switch operation good."
Near Pflugerville, TX 78660
Cliff
Job Details: 07/03/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived on site to diagnose a washer that is not cycling. Tested unit and found water turned off at wall valves. Turn valves to on position and tested unit. Found all is functioning properly at this time.
Near Jarrell, TX 76537
James
Job Details: 07/03/2020
COMPACTOR MAGIC CHEF NISSAN
Near Pflugerville, TX 78660
Cliff
Job Details: 07/03/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to diagnose a refrigerator that is not cooling. Found Compressor running but unit completely not cooling. Evaporator sounds as if it is full of oil. Evaporator, compressor, and filter dryer will need to be replaced to complete sealed system repair. Also noted left hand RC door scratched and also will need to be replaced. Office to reschedule for two hour job for sealed system. Advised homeowner of eight week wait for doors and that sealed system repair would be scheduled prior to returning with door.; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 SCHEDULE (DO NOT WAIT FOR DOOR SCHEDULE SEALED SYSTEM REPAIR ) and 1 W10913906 (coupler) and 1 W11209866 (COMPRESSOR) and 1 W11435344 (DOOR SS) and 1 WPW10143759 (dryer) and 1 WPW10313899 (evaporator)"
Near Manor, TX 78653
Eman J.
Job Details: 07/03/2020
RANGE WHIRLPOOL WFE525S0HS1 "Arrived onsite for range not powering on. Tested system. Found terminal block, power cable and harness wires burnt. Ordering control W11256088, block terminal WPW10245259, fuse WP3196548, harness main W11449104, cook top harness right, cooktop harness left W11134603, harness warm zone W11134592 customer needs earlier return date. ; ordrng 1 PT400 (cord-power) and 1 W11134592 (harns-wire WARM ZONE ) and 1 W11134603 (harns-wire LEFT ) and 1 W11134845 (harns-wire RIGHT ) and 1 W11256088 (cntrl-elec) and 1 W11449104 (HARNESS MAIN) and 1 WP3196548 (fuse-thrml) and 1 WPW10245259 (block-term)"
Near Wimberley, TX 78676
Richard
Job Details: 07/03/2020
MICROWAVE GE DVM1850MM2BG Arrived onsite for the control panel not working. During installation of the control panel found that the control board didn’t come with the control panel. Will need to order the control board. Will need a parts research for control board. ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 PARTSRESEARCH (CONTROL BOARD)
Near Waco, TX 76710
Jonathan M
Job Details: 07/03/2020
DRYER AMANA NED4655EW1 "Arrived on site for dryer that’s not drying clothes. Inspected unit and work area. Plug unit in and tested it in a normal cycle. Unit ran as designed. Unit tumbled, heated, and ventilated. Advise customer that whoever was using this probably had an issue with airflow either at the vent hose or venting through the home to the outside. Unit is working as designed. Call complete."
Near Georgetown, TX 78626
Tyler
Job Details: 07/03/2020
REFRIGERATOR HOTPOINT HSM25GFRFSA Arrived on site for a refrigerator that was not cooling properly. Upon arrival I found that the fridge and the freezer were both attempt but just barely.
Near Liberty Hill, TX 78642
James
Job Details: 07/03/2020
RANGE THERMADOR PRL486JDG/12 Arrived on site and tested operation. Found cooktop operating properly. Unable to duplicate failure. No visible moisture or evidence of moisture around igniter modules and unit has proper polarity at power source. Unit working properly at this time. Customer does have video of failure as well.
Near Austin, TX 78758
Wesley
Job Details: 07/03/2020
DISHWASHER BOSCH SHEM3AY55N
Near New Braunfels, TX 78132
Noah D
Job Details: 07/03/2020
REFRIGERATOR GE GFE29HSDCSS "Arrived on site to inspect fridge for not cooling in freezer, upon Inspection found the compressor running but super hot and pull almost 2 amps, compressor and sealed systems will be needed. Office to reschedule; ordrng 1 SSTECH (SS TECH ) and 1 W10913906 (ACESSS) and 1 WPW10143759 (DRIER ) and 1 WR85X10154 (EVAP ) and 1 WR87X20798 (COMPRESSOR )"
Near Austin, TX 78749
Jacob
Job Details: 07/03/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite for unit leaking. Put unit in diagnostics. Got F0E5 unbalanced load. Cleared code. Tested unit. saw water leaking from drawer, also UI control touch was not responding well. Ordered part. Need 2MAN to come back. Double stacked unit. Office to reschedule ; ordrng 1 REQUEST (2MAN) and 1 W11318755 (drawer) and 1 W11319991 (cntrl-elec)"
Near Round Rock, TX 78681
David S
Job Details: 07/03/2020
DISHWASHER WHIRLPOOL WDT730PAHW "Arrived on site for dishwasher not having power. I inspected the unit and work area. I found the unit not having power at the junctions. I tested the cable into the unit and found no power. I reset the breaker, and the unit still showed no power. The unit is not receiving power from the outlet and will need an electrician to come out and inspected the outlet. Job complete no water leaks detected."
Near Austin, TX 78738
David Z
Job Details: 07/03/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to diagnose washer that is not starting, with locked light blinking. Performs diagnostic and found F5E1 lid lock error. Replaced lid lock. Retested and unit is now working as designed. Call complete."
Near Austin, TX 78752
Kayman
Job Details: 07/03/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite to replace dented control panel. Installed panel and unit is working as designed. No dents. Job complete.
Near Georgetown, TX 78633
Al
Job Details: 07/03/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Arrived to inspect French door refrigerator not cooling.Confirmed the complaint and ran diagnostics test mode and code 12 was entered.Compressor test #2 compressor never powered on.Removed and replaced the start device and and unit compressor powered on and began cooling.Customer told to wait approximately 24/48 hours for optimal temperatures.All water lines were dry at the time of service.Job complete
Near Canyon Lake, TX 78130
Noah D
Job Details: 07/03/2020
DRYER MAYTAG MEDB765FW0 "Arrived on site to inspect dryer for not starting due to door switch, replaced control and door switch due to last tech diagnosis. Job complete"
Near McDade, TX 78650
Andy
Job Details: 07/03/2020
DRYER WHIRLPOOL MEDB855DC4 Arrived on site for dryer turning off. Tested and inspected unit and found failed heating element. Ordering needed part. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WP3387747 (element)
Near Wimberley, TX 78676
Richard
Job Details: 07/03/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for the refrigerator right side door damaged and toe grille damaged. Replaced right door and installed new toe grille. Complete
Near Austin, TX 78739
Leonardo
Job Details: 07/03/2020
DISHWASHER WHIRLPOOL WDT790SAYM1 "Arrived on site to test unit not cleaning. Tested unit and found wash motor working correctly. Debris in drain motor, cleaned debris and found broken impeller. Need to replace drain motor and lower rack transport assembly office to reschedule ; ordrng 5 W10195416V (TRANSPORT ASSEMBLY )s and 1 WPW10348269 (DRAIN PUMP )"
Near Georgetown, TX 78626
Tyler
Job Details: 07/03/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Arrived on site for refrigerator that was leaking water from icemaker. Upon further inspection I found out what was actually happening was air was getting inside the back of the fridge through the waterline connection. I used the sealer and re-sealed that hole and tested the unit for any leaking at that point there was none at all before during or after the repair unit is working as intended. Call complete
Near Smithville, TX 78957
Scott
Job Details: 07/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHW01 Arrived on site for cover falling down . Found tab broken off cover . Replaced both bracket and cover . Cover staying in place . No water leaks detected at time of service. Job complete .
Near Mustang Ridge, TX 78610
Robert
Job Details: 07/03/2020
WASHER MAYTAG MHW8200FC0 Arrived on job to replace parts previously ordered. Ran diagnostics and found drain pump not working. Replaced drain pump and test.
Near Killeen, TX 76542
Jonathan M
Job Details: 07/03/2020
REFRIGERATOR LG LMXS30776S/01 "Arrived on site. Inspected unit and work area. Replaced failed compressor, uv drier and access valve. During vacuum of system found black burnt oil coming from filter drier. This indicates the old compressor had an internal motor failure or burnout. Oil has been circulated through the entire sealed system. Attempted to flush the system and performed extended vacuum.
Near Austin, TX 78757
Eman J.
Job Details: 07/03/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for previous diagnosed parts. New door cam with crack in it. Ordering new door W11301204. Office please reschedule. ; ordrng 1 W11301204 (dor-fip)
Near Wimberley, TX 78676
Richard
Job Details: 07/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator with door ajar light on and auger motor not working. Ran diagnostics and found that the pantry UI is the causing the door ajar issue. Also found that the auger motor is bad. ; ordrng 1 W10822606 (motor) and 1 WPW10347114 (shaft) and 1 WPW10769076 (cntrl-elec)
Near Wimberley, TX 78676
Robert
Job Details: 07/03/2020
WASHER MAYTAG MVW7232HW0 Arrived on job for complaints of water too hot code. Replaced valve and test washer. No code filled to proper level.
Near San Marcos, TX 78666
Jacob
Job Details: 07/03/2020
VENTHOOD KITCHENAID KXW9748YSS0 Arrived onsite to replace motor to unit. Tested unit. Unit test good. No issues at this time.
Near Austin, TX 78739
Leonardo
Job Details: 07/03/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to test unit for door not closing. Tested unit and found bad door latch. Replaced door latch, tested unit and door closing properly. No leaks present at this time. Job complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 07/03/2020
DRYER WHIRLPOOL WED7500GC0 "Arrived on site to inspect dryer for not heating after speaking with Techline Sr# 7728229684 we were told to order the exhaust thermistor and change out control, replaced control and ordering thermistor.; ordrng 1 WP8577274 (THERMISTOR )"
Near Bastrop, TX 78602
Scott
Job Details: 07/03/2020
RANGE WHIRLPOOL WFE505W0JZ0 "Arrived on site ,replaced main harness. Tested unit . All checked normal . Job complete ."