Near Hutto, TX 78634
Andy
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Arrived on site for refrigerator making noise. Tested and inspected unit and found failed control damper. Ordering needed part. Office to schedule return trip.. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10479155 (control DAMPER )
Near Austin, TX 78732
David Z
Job Details: 07/07/2020
REFRIGERATOR KITCHENAID KSSC48QMS01 Arrived on site to diagnose icemaker not dispensing ice. Performs diagnostic and checked auger. Found auger turning but not dispensing any ice. Found that the couplings are not holding together and just rotating without turning the bucket. Ordering new couplings / ice bucket assembly if we can get one. Talked to SR about contacting AHS to get us a bucket. Office to reschedule based on ice bucket avail. ; ordrng 1 WP2198607 (spring) and 1 WP2220457 (coupling) and 1 WP2220458 (coupling) and 1 WP8281164 (screw) and 1 WPW10395656 (ice-contnr)
Near Nolanville, TX 76559
Al
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Arrived to inspect ice maker not dispensing ice consistently.Found the ice container is defective and will need to be replaced.Also found the right deli drawer in the refrigerator compartment doesn’t slide to adjust humidity temperature.Ordering the parts to replace.Office to reschedule with customer when parts arriveNeeds more work ; ordrng 1 W11185686 (ICE CONTAINER) and 1 W11257202 (PAN SNACK RIGHT DRAWER) and 2 WP8281136 (SCREWS )s and 1 WPW10396909 (FRONT PAN FOR DELI DRAWER RIGHT)
Near Driftwood, TX 78619
Robert
Job Details: 07/07/2020
COOKTOP KITCHENAID KGCU463VSS01 Arrived on job for complaints of spark continue after lights. Unable to recreate issue ordered burner head for return visit. ; ordrng 1 WPW10256027 (burnr-head)
Near Austin, TX 78728
Eman J.
Job Details: 07/07/2020
RANGE WHIRLPOOL WFE525S0JZ0 Arrived onsite for range oven not working. Tested system. Found control faulty. Ordering control W11256088; ordrng 1 W11256088 (cntrl-elec)
Near Georgetown, TX 78633
Lou
Job Details: 07/07/2020
OVEN WHIRLPOOL WFG320M0BB0 "Arrived on site to inspect range oven not working unless the cooktop is turned on. Upon further inspection, it tested the cooktop burners and all are operating as designed. I tested the oven and found that it was taking too long to ignite. I removed the bottom panel and found that the ignitor was warped ad not sitting parallel to the burner which is what is causing it to not ignite properly. Also found that the door gasket is torn and will need to be replaced. No gas leaks detected during service, job completed. If customer agrees to the repair, unit will need the bake ignitor and door gasket."
Near Georgetown, TX 78628
Lou
Job Details: 07/07/2020
REFRIGERATOR GE PFSS9PKYASS "Arrived on site to inspect refrigerator ice dispenser flap leaking water. Upon further inspection, I found that the ice dispenser door is broken and won’t seal causing warm air to go up into the ice bin and melt the ice.I am ordering the ice route assembly and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service ; ordrng 1 WR13X10737 (asm case-ice route)"
Near Wimberley, TX 78676
Richard
Job Details: 07/07/2020
COOKTOP WHIRLPOOL WFE535S0JS0 Arrived onsite for the oven that is damaged. During inspection found that the control panel is damaged and the cooktop has scratches. Took pictures and ordered parts and office to schedule. ; ordrng 1 W11156895 (cooktop)
Near Austin, TX 78730
David Z
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB07 "Arrived on site to diagnose refrigerator making noise in fC and freezing some items in the RC. Performed diagnostic on unit. Found FC and RC temps good. Unit was not making any noise in arrival. Customer showed me a video of noise coming from the freezer, which sounds like either fan blades hitting ice or something similar. Could not verify the noise, and fan was running quietly. The items freezing in the RC were all kept close to the vent, so it is normal that easy to freeze items close to the freezer vent can freeze. If issue persists return with Evap motor and blade, and Evap cover. All is working as designed at this time. Call complete."
Near Leander, TX 78641
David Z
Job Details: 07/06/2020
WASHER MAYTAG MVWC465HW2 "Arrived on site for report of washer that was not keeping water and draining on fill. Performed diagnostic and found drain hose was not connected, and water was pouring out the back. Secured connection for the customer, and also tightened the hot water connection as well. Retested and unit was leaking out the customers drain hose as well. Advised customer they need a new drain hose installed to resolve their leak. The area behind their washer is already saturated with water. They have been informed.of the area and how to resolve. Leak existed prior to service and can’t be resolved without a new drain hose. Call complete."
Near Robinson, TX 76706
Jonathan M
Job Details: 07/06/2020
RANGE WHIRLPOOL WFE714HLAS Arrived on site for oven that’s not heating properly. Inspected unit and work area. Tested unit and service diagnostics and found the baking element not turning on. Removed cover for baking element and found the element completely exploded on the back right corner. Spoke with JA and got confirmation on P/L concession. Replaced bake element and tested element in service diagnostics and unit is working as designed. Call complete.
Near Austin, TX 78738
Richard
Job Details: 07/06/2020
DRYER MAYTAG MEDB835DW4 Arrived onsite for the dryer not turning on. During testing found that there is only 120VAC being supplied to the dryer. It needs 240 vac to work properly. Advised customer that there is an electrical issue. And to have an electrician come out and check the outlet. Complete
Near Cedar Park, TX 78613
David S
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM10 "Arrived on site for icemaker leaking and the water dispensing slow. Inspected the unit and work area. I found the filter causing the water restriction. I removed the filter and the water started dispensing fine. It was not a everydrop filter. I found the unit out of level cause the water to come out the front of the ice maker mold. I leveled the unit and ran a harvest and water fill test. I checked the water dispenser and found the ice maker filling when water is called for. I am ordering the UI control W10865870, ; ordrng 1 W10865870 (cntrl-elec)"
Near San Marcos, TX 78666
Noah D
Job Details: 07/06/2020
DISHWASHER KITCHENAID KDPM604KBS0 "Arrived on site to inspect dishwasher for not completing cycle, upon inspection found the diverter motor error code, ordering correct parts after speaking with office. Office to reschedule ; ordrng 1 W11126174 (OWI) and 1 W11344507 (HARNESS) and 1 W11345228 (SUMP&PUMP) and 1 W11348063 (CONTROL )"
Near Austin, TX 78703
Jacob
Job Details: 07/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived onsite for unit giving F2E2 error code. Looked at unit. Saw error code, UI panel issue. Replaced UI panel. Tested unit. Unit test good. No leaks at this time. Job complete"
Near Georgetown, TX 78633
Lou
Job Details: 07/06/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher door issues. Upon further inspection, customer handed me 2 friction pads from the unit door hinges. I replaced both hinges and adjusted the hinges and springs and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78756
Eman J.
Job Details: 07/06/2020
DISHWASHER KITCHENAID KDTM604KPS0 Arrived onsite for dishwasher not working. Tested system. Found control faulty. Ordering control W11410062. ; ordrng 1 W11410062 (CONTROL ELEC )
Near Dale, TX 78616
Noah D
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect fridge for leaking out of icemaker, upon inspection found water filled Icemaker tray and was leaking always, replaced valve and retested. No problems found. Job complete"
Near Austin, TX 78746
Luis
Job Details: 07/06/2020
ICE MACHINE KITCHENAID KUIC18PNTS1 "Arrived on site for no ice. Ran diagnostics weak water redoes to reservoir diagnosed a defective valve,installed new valve powered unit on ran diagnostics unit passed all diagnostics good frost formation on evaporator plate.
Near Austin, TX 78759
Eman J.
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived onsite for refrigerator not cooling. Tested system. Found control and thermistor faulty. Replaced control and thermistor. Tested system. Everything works as designed. Job complete.
Near Dripping Springs, TX 78620
Richard
Job Details: 07/06/2020
DRYER GE GFDR270EH0WW Arrived onsite for the dryer not working. Installed new motor that was ordered and issue was not resolved. Will need the main control and belt switch. Ordering parts office to reschedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 WE04X10184 (switch idler) and 1 WE04X25559 (pcb asm ui-mc and sw)
Near Leander, TX 78641
Wesley
Job Details: 07/06/2020
DRYER WHIRLPOOL WED5000DW2 Arrived onsite and found burnt wiring at block. Repaired with block kit. Unit is now operating as designed. Advised customer on repair. All checks good.
Near Round Rock, TX 78681
Kayman
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Arrived onsite to install previously diagnosed parts. Installed door. No air gaps detected durning service. Unit is working as designed. Job complete.
Near Georgetown, TX 78633
Tyler
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site for refrigerator that had ice buildup around freezer. Upon further inspection found that yes the door gasket and the gliding rails for the freezer door or all bad and need to be replaced but the upper fresh food French doors both have bad gaskets in a those will need to be ordered as well cording to supplier the two fresh food door gaskets or out of stock office to reschedule call please. ; ordrng 2 W10830274 (gasket-fip)s and 1 W11243759 (shelf-glas) and 1 WPW10311757 (rail-mulln)
Near Pflugerville, TX 78660
Cliff
Job Details: 07/06/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found in step four of diagnostics pressures are normal, but instead five low side raises 220 to 25 psi and high side drops to 70. Call tech line and spoke with Ed. Made second call to tech line and spoke with another representative after finding pressure difference. Second representative advised to change fresh food evaporator and three-way valve. Office will need to set a return appointment for two hour job.File# 7728245268; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 W11099684 (valve)"
Near Austin, TX 78704
Jacob
Job Details: 07/06/2020
DRYER WHIRLPOOL WED7500VW1 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Still encountering and issue where the door latch barely will make contact with switch to close the door. Unit working at this time. Job complete
Near Leander, TX 78641
David S
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for fridge section not cooling. I spoke with the customer and she stated that it started to cool properly again. I inspected the unit and work area. I found the unit clear of any major frost build up. I put the unit through diagnostics and found the unit in adaptive defrost. I changed the setting to a fixed defrost. I spoke with the customer about how adaptive and basic defrost work, and based on the symptoms of the unit, changing it into a fixed defrost will correct the issue. Job complete. No water leaks detected."
Near Pflugerville, TX 78660
Kayman
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for freezer section no cool. Upon inspection I found a small amount of ice build up on the evap as if it had frosted over then defrosted at some point. The customer stated that the freezer began working again after a few days of the initial appointment call. I ran diagnostics on the unit and everything checked. I put the unit into force defrost and it cycled as designed. I checked the drain pan and it had water in it so the drain is not clogged. Advised customer to keep an eye on the unit and let us know if the issue returns but as of now the unit is working as designed. Job complete.
Near Austin, TX 78745
Leonardo
Job Details: 07/06/2020
MICROWAVE WHIRLPOOL WMH73521CS6 Arrived on site to test unit for unit making loud pop sound. Found bad high voltage will need new diode capacitor and magnetron
Near Austin, TX 78734
Luis
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL GI15NDXZS0 Arrived on site for ice issues. Ran diagnostics diagnosed a defective pump,installed new pump ran diagnostics la, test passed."
Near West Lake Hills, TX 78746
Luis
Job Details: 07/06/2020
REFRIGERATOR IKEA IX7DDEXDSM01 "Arrived on site for no cool. Unit powered on compressor and condenser not running,ran diagnostics,in compressor test no power to condenser or compressor diagnosed a defective main control. Ordering a new main control; ordrng 1 WPW10589838 (CONTROL)"
Near Luling, TX 78648
Noah D
Job Details: 07/06/2020
WASHER WHIRLPOOL WTW8500DC2 "Arrived on site to inspect washer for leaking, upon inspection found the housing and drawer gunked up and back flowing out of the washer, replaced valve and housing assembly and retested. Complete"
Near New Braunfels, TX 78132
Robert
Job Details: 07/06/2020
COOKTOP WHIRLPOOL KCGC506JSS00 Arrived on job for complaints of rear middle burner not working. Found ORIFFS blocked. Removed blockage and burners working properly.
Near Temple, TX 76501
Jonathan M
Job Details: 07/06/2020
REFRIGERATOR MAYTAG PSD2450GRW "Arrived on site for refrigerator that won’t dispense ice. Inspected unit and work area. Found dispenser door damage and found water damage and plaster around the dispenser area and handle of door. See photos. Tested unit trying to dispense ice. Unit would not activate the dispenser motor. Tested water dispenser and initially did not get any water flow from the dispenser either. When taking photos of door damage, water dispensers started pulsating water out without being touched. Found lights and water both flickering on and off for 30 seconds before finally turning off. I called Techline and spoke to Ed SR# 7728239415. He advised that with the plaster on the door, that there was possibly damage done to the door and therefore would cause damage to the door harness. Therefore this most likely wouldn’t be covered by warranty. Will have office contact warranty company with information for next steps. Call complete."
Near Hutto, TX 78634
Cliff
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived on site to diagnose a refrigerator that is leaking. Found drain tube clogged. Cleared drain tube and removed ice from freezer. Tested unit and found all is working properly at this time. No leaks were found after services were performed.
Near Round Rock, TX 78664
Kayman
Job Details: 07/06/2020
REFRIGERATOR LG LFX25960ST Arrived onsite for refrigerator making loud noise. Upon arrival the fridge was quiet. The customer stated that they had unplugged it because the noise was so loud and had plugged back in this morning 5 hour prior. I found the compressor was failing to engage. I unplugged the start device and reconnected and the compressor and condenser fan both kicked on. The front panel UI made a popping noise once I plugged the unit in. I replaced the control in attempt to remedy these issues. I advised the customer to monitor the unit over the next 48 hours and if the noise returns to try an pin point if it’s coming from the back where the compressor is or inside the unit. If it is from the compressor then will most like need a new compressor and sealed system repair. Job complete.
Near Austin, TX 78745
Luis
Job Details: 07/06/2020
REFRIGERATOR MAYTAG MFI2269FRZ03 Arrived on site for filter compliant. Found filter head disconnected from housing causing issues from manufacturing removed head installed head correctly to housing tested filter removal and install good
Near Belton, TX 76513
Al
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 Arrived to inspect ice maker not working. Confirmed the complaint and found the ice maker motor was defective.Removed and replaced the ice maker.Customer told to wait approximately 24 hours for ice production.All water lines were dry at the time of service..Job complete
Near , TX 78681
Kayman
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM05 Arrived onsite for refrigerator not making ice. Upon inspection I found the fill tube for the ice maker was frozen shut. I removed the ice via steamer and tested the ice maker. The ice maker tested good and the unit dispensed water into the ice maker for production. Unit is working as designed. Job complete.
Near Austin, TX 78735
Luis
Job Details: 07/06/2020
REFRIGERATOR KITCHENAID KSSC36FMS02 Arrived on site for no light and display in fresh food and cooling complaint. At time of visit unit cooling correctly,power cycled u it compressor and fans powered on. Found arm extension fully engaging switch with door open,removed extension installed cams correctly to hinge and reinstalled extension arm tested door operation good light and display powering on
Near Georgetown, TX 78628
Wesley
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS00
Near Austin, TX 78741
Jacob
Job Details: 07/06/2020
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for unit not drying properly. Tested unit. Unit test good. Unit working as designed. Called Techline to report findings. Techline saying the dryer has no issues. Possibly venting issues and possibly customer over loading dryer not allowing unit to blow hot air efficiently to dry clothes. Got sr#7728239912. No issues at this time. Job complete
Near Austin, TX 78738
Brandon
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Arrived on site for customer complaint of ice melting, found ice door not sealing with left side door, ordering ice door, left side door, and UI.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10702031 (door-ice) and 1 W10889614 (panel-ui) and 1 W10895452 (DOOR)"
Near Austin, TX 78717
David Z
Job Details: 07/06/2020
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site to diagnose dishwasher that was not draining. Performed diagnostic and error code check. Found unit had standing water, and a code for drain pump. Attempted to drain, and could feel the pump vibrate, but is not moving any water.Replaced drain pump and retested. All is now working as designed.
Near Georgetown, TX 78628
Cliff
Job Details: 07/06/2020
WASHER WHIRLPOOL WFW94HEAW0 Arrived on site to replace clamp for washer. Replaced part and found all is working properly at this time. No leaks were found at time of service.
Near Leander, TX 78641
Wesley
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite and upon customer determining that unit is not covered under warranty they intend to call whirlpool and report problem. Fresh food Evap is frozen. Proper diagnosis not performed.
Near Georgetown, TX 78633
Lou
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL GI0FSAXVY011 "Arrived on site to inspect refrigerator water dispenser dispensing slowly. Upon further inspection, I tested the dispenser and no water came out. Found the water shut off. Turned the water on and retested and the water came out slowly. Removed the filter and placed my bypass in the filter head and retested and the water came out as designed. Placed a new filter in and retested and water came out slowly. Attempted to use the filter prescreened for this call and found it defective. I removed and replaced the reservoir and tested an the unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78738
Brandon
Job Details: 07/06/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 "Arrived on site for customer complaint of unit not cooling in both sections, found compressor running, and both sides not cooling, gained access to evaporator, top was cool to touch, but no frost, found sealed system leak, ordering sealed system parts. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 HOUR JOB) and 1 CNOTE (SS TECH ) and 1 Tj90sf8404 (ACCESS VALVE ) and 1 W10239732 (evaporator) and 1 W10643261 (evaporator,dual-rc) and 1 W10695094 (compressor) and 1 W10740748 (valve) and 1 WPW10143759 (dryer)"
Near Cedar Park, TX 78613
David Z
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived on site to diagnose refrigerator that was making a loud noise from the back when plugged in. Plugged in unit and found a condenser line was contacting the condenser fan, making a large rattle. Bent line away from the fan blades. Retested and unit is now silent and working as designed. Call complete."
Near Horseshoe Bay, TX 78657
James
Job Details: 07/06/2020
DISHWASHER KITCHENAID KUDS30FXPA1 Arrived on site and installed new sensor. Ran diagnostics and found unit working properly. Ran normal cycle and found unit working properly. Job complete
Near Austin, TX 78723
Eman J.
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRF560SMYM05 Arrived onsite for refrigerator freezing. Tested system. Found drain tube faulty. Ordering drain tube W11190084. ; ordrng 1 W11190084 (tube-drain)
Near Georgetown, TX 78626
Lou
Job Details: 07/06/2020
RANGE MAYTAG MGT8775XS03 "Arrived on site to inspect range oven not working and cooktop valves. Upon further inspection, customer advised that the front left burner is leaking according to the gas company and the lower oven bake selection doesn’t work. When I went to test the front left burner, I found the valve was badly sticking and could possibly be the reason for the alleged gas leak. I tested the lower oven on bake and the ignitor never came on. I tested the upper oven ad it is operating as designed. When I went to remove the cooktop, i found some the screws were corroded and I advised the customer that some of the screws might break and if they do, I would have to replace the orifice holders. When I went to remove the front left burner head, one of the screws sheared off. Also happened when I went to remove the screws on the front right burner head. Office to schedule return service. Gas to unit was left turned off.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 CNOTE (SEE PH
Near Austin, TX 78738
Brandon
Job Details: 07/06/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site for customer complaint of loud noise during spin cycle, found gearcase leaking oil and needed replacing. After replacing gearcase unit tested good, no leaks.
Near Austin, TX 78739
Leonardo
Job Details: 07/06/2020
COOKTOP KITCHENAID KCGC506JSS00 "Arrived on site to replace LF ignitor. Replaced ignitor, tested unit but found that module was not providing enough power to the ignitor. Need to order spark module. Office to reschedule.; ordrng 2 W11319687 (SPARK MODULE )s and 1 W11344433 (SWITCH HARNESS )"
Near Pflugerville, TX 78660
Cliff
Job Details: 07/06/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to diagnose a microwave that is not heating. Tested unit and found shorted capacitor and diode. Replaced both parts and tested unit. Found all is functioning properly at this time.
Near Buda, TX 78610
Richard
Job Details: 07/06/2020
WASHER MAYTAG MVWB835DC3 Arrived onsite for the washer not turning on. During testing found that the console is not responding. Found that the gas dryer was also plug into the same outlet as the washer. Replaced console and main control and plug washer into a different outlet so it can be on its own dedicated outlet. Washer tested fine and no leaks detected complete
Near Driftwood, TX 78619
Richard
Job Details: 07/06/2020
DISHWASHER KITCHENAID KDTE104DSS0 Arrived onsite for the dishwasher leaking. Installed new sump and pump motor that was ordered. Dishwasher tested good and no leaks detected. Complete
Near Lockhart, TX 78644
Leonardo
Job Details: 07/06/2020
DISHWASHER BOSCH SHX7PT55UC/04 Arrived on site to test unit for no power. Found u it getting 120volts. Will need to replace control board and panel. Will replace both partsWill order parts and return will need 2 hours ; ordrng 1 12010234 (OPERATING MODULE ) and 1 2HOURS (2 HOURS )
Near Austin, TX 78717
David Z
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM "Arrived on site to diagnose refrigerator that was making a buzzing sound in the freezer. Performed diagnostic n unit. Found FC Evap is not defrosting. Checked thermistors and bimetal and found all is good. Customer said another company replaced the Evap harness and motor less then 6 months ago. Defrosted FC and found a gap in the pad that blocks air from the RC vent. Sealed gap with permagum from truck stock. Replaced UI due to being able to turn on defrost heater, but not have it trigger on its own. Set defrost mode to standard. Call complete."
Near Georgetown, TX 78626
Lou
Job Details: 07/06/2020
WASHER WHIRLPOOL WTW7300XW0 "Arrived on site to inspect washer error codes. Upon further inspection, placed the unit in diagnostics showing error code F51. Cleared the code and manually tested the spin cycle and it operated as designed. Following the tech sheet, I tested resistance from P5 & P10 connectors at the control and all showed to be good. I advised the customer of my findings and advised that I am ordering the control and if our office can’t locate one, then we will contact their extended warranty and advise and allow them to attempt to locate the control. No water leaks observed during service. Ordering the motor control and office to schedule return service if one is found. Also ordering the rotor and stator just in case.; ordrng 1 280146 (rotor) and 1 W10299400 (cntrl-elec) and 1 WPW10419333 (stator)"
Near Georgetown, TX 78626
Lou
Job Details: 07/06/2020
MICROWAVE WHIRLPOOL WMH31017HS "Arrived on site to inspect microwave not heating and smoke coming from the unit. Upon further inspection, I found the diode was burnt and the unit is not heating after testing. Tested the magnetron and it failed. I removed the unit from the wall and disassembled and removed and replaced the magnetron, capacitor and diode. Retested the unit and it is operating as designed. Reassembled and remounted the unit on the wall and retested again. Unit continues to operate as designed. Job completed."
Near Belton, TX 76513
Jonathan M
Job Details: 07/06/2020
REFRIGERATOR KITCHENAID KRFF507HPS01 Arrived on site for refrigerator that won’t make ice. Inspected unit and work area. Placing it in service diagnostics and found an E5 on the icemaker error code test. This indicates that the icemaker thermistor had failed. Replaced ice maker and tested unit. Unit is working as designed. Call complete.
Near Sunset Valley, TX 78745
Luis
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL KSF26C6XYY04 "Arrived on site for cooling compliant. Found fresh food evaporator incased in ice. Diagnosed a defective defrost thermistor,defrosted evaporator replaced thermistor and fan scroll,ran diagnostics changed defrost setting to basic, checked air flow good.
Near Pflugerville, TX 78660
David S
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Arrived on site for ice maker not making ice. I inspected the unit and work area. The previous technician had the customer defrost the unit. I gained access to the fc motor harness and replaced new. I also replaced the main control and UI control to correct the defrost issue. I also found the unit in adapt defrost. I changed it to basic defrost to improve function. No water leaks detected. I found the freezer rc right side door gasket torn. I am ordering the gasket W10407212 to complete the repair. .; ordrng 1 W10407212 (gasket-fip)
Near Georgetown, TX 78628
Lou
Job Details: 07/06/2020
OVEN KITCHENAID KEMS308SSS00 "Arrived on site to inspect wall oven combo heating issues. Upon further inspection, customer advised that the unit is not baking correctly. When they tested the unit on bake at 375, once the unit reached preheat, the temps continued to rise above 500 degrees and the broil element was bright orange. I place the unit in diagnostics and checked error codes and it showed F1E0. Attempted to clear the code but the unit failed to respond. I removed and replaced the oven UI and placed in diagnostics and the error code cleared immediately. I tested and the Unit is operating as designed. Job completed."
Near Leander, TX 78641
David S
Job Details: 07/06/2020
ICE MACHINE KITCHENAID KUIX305ESS2 "Arrived on site for ice maker not making ice. I inspected the unit and work area. I found the water filling the reservoir slow. I inspected the valve and swapped in a new one. The reservoir was still filling slow. I removed the filter and it started to fill properly. I spoke with customer about replacing the after filter, they stated they would order a new one from amazon as that on was new. Job complete. No water leaks detected."
Near Georgetown, TX 78626
Lou
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL ED2FHEXVS03 "Arrived on site to inspect refrigerator water dispenser leaking. Upon further inspection, the customer provided a video of the dispenser leaking water which showed a constant drip. Found the unit with the water turned off. Turned the water on at the outlet in the wall and tested the dispenser/valve. Unit is operating as designed. Tested the ice maker and as it dispensed water into the tray, the water stopped when the refrigerator valve shut off. I advised the customer of my findings and don’t recommend replacing the valve at this time.Recommended to the customer to contact our office if the issue reoccurs. No water leaks observed during service, job completed."
Near Austin, TX 78731
Jacob
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS01 Arrived onsite for unit not closing properly. Tested unit. Found that slides were not closing unit correctly. Replaced slides. Tested unit. Unit test good. No issues at this time. Job complete.
Near Round Rock, TX 78681
David Z
Job Details: 07/06/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 "Arrived on site to diagnose water leak coming from unit water dispenser. Ran unit and saw some dripping. Checked filter housing and found leak in filter housing, allowing air in. Ordering new filter housing. Customer also found a good sized dent in the door which will require replacement. ; ordrng 1 W11301144 (dor-fip) and 1 W11346622 (RESERVOIR AND FILTER HEAD) and 1 WPW10612926 (nameplate)"
Near Austin, TX 78748
Leonardo
Job Details: 07/06/2020
DISHWASHER KITCHENAID WDT920SADM2 Arrived on site to test unit for leak. Tested unit and found warped brace. Need to order and replace brace W10850371.. ; ordrng 1 W10850371 (BRACE)
Near Buda, TX 78610
Richard
Job Details: 07/06/2020
DRYER WHIRLPOOL WED72HEDW1 Arrived onsite for the dryer making a noise. During testing found that the idler pulley was the cause of the noise . Used repair kit and replaced idler pulley and belt. And installed pads under motor bracket because it was starting to get noisy. Dryer tested good and noise is gone. Complete
Near Waco, TX 76712
Jonathan M
Job Details: 07/06/2020
REFRIGERATOR GE GSL25JFRFBS "Arrived on site for refrigerator that is leaking from the freezer section and will not dispense ice. Inspected unit and work area. Found unit leaking due to a clogged drain pipe. Steamed out ice and removed blockage out of drain pipe. Checked ice dispenser and found the unit sending voltage to the dispenser motor but not moving. Tried to turn dispenser motor by hand and found the motor and auger seized up. Could not remove auger from motor. Ordering motor, auger, and motor cover but office will need to get authorization and contact customer for reschedule date due to the cover being out of stock. ; ordrng 1 WR02X11941 (drive auger disp) and 1 WR17X11789 (cover motor & soleno) and 1 WR60X10258 (auger motor asm)"
Near Leander, TX 78641
David S
Job Details: 07/06/2020
DISHWASHER KITCHENAID KDTE304DSS0 Arrived on site for dishwasher heat staying on. I inspected the unit and work area. I gained access to the control and found it shorted out. I replaced the main control and powered the unit back on. I waited a couple of minutes and the heating element didn’t come on. I ran the unit through a diagnostics cycle and it operated as designed. No water leaks detected. Job complete.
Near Kyle, TX 78640
Brandon
Job Details: 07/06/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for customer complaint of long dry times, found vent hose was kinked and weak air flow, instructed customer to shorten up vent hose and make sure the hose doesn’t kink when pushed back, unit itself tested good."
Near Austin, TX 78735
Leonardo
Job Details: 07/06/2020
COOKTOP WHIRLPOOL KGCS166GSS2 Arrived on site to test unit for vent not going up and vent hood creating condensation. Found all of unit completely covered In mildew. You will have to replace everything in the unit and take the unit out and clean it completly. There’s no way to fix. Job complete.
Near Round Rock, TX 78681
David S
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for food freezing in the fresh food section. I inspected the unit and work area. I found the unit had good air flow and nothing was blocking the RC thermistor. I inspected the thermistor and the freezer evaporator, both look and tested good. I replaced the diffuser and the UI control to correct the freeze isn’t issue in the fresh food section. Job complete. No water leaks detected."
Near , TX 78654
James
Job Details: 07/06/2020
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site and tested operation. Found unit full of water due to external pump failure. Bypassed pump and tested operation. Found all other functions test good. Installed new external pump and tested operation. Found recirculating pump has now stopped running but is getting proper voltage. Installed new and tested operation. Found no power is now getting to either pump and the internal drain pump ohms open. Unit has a cascading failure caused by original external pump had shorted internally. Unit will also need internal drain pump, harness and control to complete repair.; ordrng 1 AUTHO (AUTHO) and 1 W11034363 (cntrl-elec) and 1 W11126268 (harns-pump) and 1 WPW10489125 (pump)"
Near , TX 78654
James
Job Details: 07/06/2020
OVEN KITCHENAID KEBS209BSS01 Need to reschedule. Customer ordered part has not arrived.;
Near Austin, TX 78749
Richard
Job Details: 07/06/2020
WASHER MAYTAG MVWB835DW4 Arrived onsite for the washer leaking. Ran diagnostics and found that the water valve was not closing correctly and leaking water into the basket. Replaced valve and tested. All functions worked good and no leaks detected complete.
Near Cedar Park, TX 78613
David S
Job Details: 07/06/2020
WASHER KITCHENAID KDTM354DSS5 Arrived on site to install previous diagnosed parts. I gained access to the pump and motor assembly. I removed the failed assembly and installed new. I ran a diagnostics cycle and monitored for leaks. The unit operated as designed no water leaks detected. Job complete.
Near Austin, TX 78738
Brandon
Job Details: 07/06/2020
WASHER MAYTAG MHW5500FW1 "Arrived on site for customer complaint of unit giving error code and not being able to start a cycle, found error codes F3e1 f5e2 F6e3 f8e3 in diagnostic mode, found water level sensor issue, I replaced water level sensor and ran a test cycle in diagnostic mode, unit tested good.
Near Austin, TX 78734
Brandon
Job Details: 07/06/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for customer complaint of broken pieces, found tub ring broken due to failed suspension rods, ordering tub ring and suspension rods. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 4 W10780045 (suspension)s and 1 WPW10531289 (tub ring)"
Near New Braunfels, TX 78130
Noah D
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site to inspect fridge for frosting, upon inspection for gap in freezer lining found left side was not touching edge, manipulated gasket and corrected hinges to fill gap and seal correctly. Blow dried the gasket to seal shape. Complete"
Near Lockhart, TX 78644
Noah D
Job Details: 07/06/2020
DRYER WHIRLPOOL WED4950HW0 "Arrived on site to inspect dryer for not drying, upon inspection found the exit thermistor shorts. Replaced thermistor and tested. Bad airflow detected at vent. Instructed customer to have blockage removed. Complete"
Near Austin, TX 78741
Jacob
Job Details: 07/06/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite for unit not going advancing to next cycle after unit has filled with water. Tested unit in diagnostics. Unit got through fill stage then Shut off abruptly. Tested unit again. Found that electricity from plug is dropping voltage and is not allowing unit to get through cycles. Plugged unit in to another socket to test. Unit test good. No leaks at this time. Job complete
Near Round Rock, TX 78665
Lou
Job Details: 07/06/2020
DRYER SAMSUNG DV56H9100EG/A2 "Arrived on site to install previously diagnosed and ordered part. Due to the tension pulley separating, I removed and replaced the tension pulley and tested. Unit is operating as designed. No lint observed during service, job completed."
Near Kingsland, TX 78639
James
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS03 Arrived on site and tested operation. Found right door sitting taller than left door. Found lower hinges have separate reveals caused by bent hinges. Will need to return with new hinges to repair. ; ordrng 1 W10917991 (hinge-door) and 1 W10917992 (hinge-door) and 1 WP12963204ED (hinge) and 1 WP12963205ED (door hinge)
Near Hutto, TX 78634
Cliff
Job Details: 07/06/2020
REFRIGERATOR FRIGIDAIRE LFSS2612TF Arrived on site to diagnose a refrigerator that is not cooling properly. Found air leak in liner gaps causing damper to freeze. Sealed gaps with food grade silicone and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78130
Robert
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM2 Arrived on job for complaints of freezing temperature. Found control not responding properly After replacement test operation.
Near Leander, TX 78641
David S
Job Details: 07/06/2020
MICROWAVE WHIRLPOOL WMH31017AS3 Arrived on site fo hood light not working. I inspected the unit and work area. I found the socket had a bulb housing stuck in it. I replaced the house. I. I replaced the hulk and tested the light. The hood light now works.
Near New Braunfels, TX 78130
Robert
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM Arrived on job for complaints of cold temperature in refrigerator. Found thermistor out of range.
Near Kempner, TX 76539
Al
Job Details: 07/06/2020
DRYER WHIRLPOOL GEW9250PL1 "Arrived to inspect dryer not starting.I opened the door, closed the door and unit powered on as designed.I preformed this 3 more times before leaving. I even let the customer power on the unit and it worked fine.Job complete"
Near Dripping Springs, TX 78620
Richard
Job Details: 07/06/2020
VENTHOOD UNKNOWN WVW51UC6HV0 Arrived onsite for the vent making a noise. Was not able to install blower motor because the vent hood installed too high for me to gain access to the blower motor. Advised customer to have someone to uninstall the vent hood so we can gain access and to call us when it’s uninstalled. ; saved tckt
Near Austin, TX 78729
Eman J.
Job Details: 07/06/2020
MICROWAVE WHIRLPOOL WMH54521JZ Arrived onsite for microwave not heating. Tested system. Found magnetron faulty. Replaced magnetron. Tested system. Everything works as designed. Job complete.
Near Round Rock, TX 78681
Cliff
Job Details: 07/06/2020
COOKTOP JENN-AIR JGCP436HM00 Arrived on site to diagnose a cooktop that is making unusual noises. Found ac air vent pointing directly at cooktop causing flame distortion and crackling noise. Contacted Techline to advise issue is caused by environmental circumstances and no repairs are possible to correct it. Spoke with Scott and he documented file.File#7728102735
Near Round Rock, TX 78681
Kayman
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL MRT311FFFZ Arrived onsite to install previously diagnosed parts. I found the current door is sealing and doesn’t need to be replaced. I also found a gap between the chassis and liner of the RC section at the bottom. Upon inspection of the FC I noticed a patch of ice formed on the right side of the evap cover. I removed the evap cover and found a large block of ice on the right side over the thermistor capillary and suction lines with no frost pattern present the unit will need a sealed system repair with new evaporator and compressor. The customer would like to reach out to the manufacturer to see what the options are for replacing the unit. Ordering evaporator (W10836706) compressor (WPW10507886) access valve (W10913906) o
Near Pflugerville, TX 78660
Kayman
Job Details: 07/06/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher not heating. I put the unit into diagnostics and the unit showed a F7E1 code indicating a bad heater element. I tested amp draw on the element and got a 0 reading when the element was supposed to engage. I replaced the heater element and the new one drew 8 amps during heating which is within factory standard for the heaters amp draw. The unit is now working as designed and no leaks detected during time of service.
Near Georgetown, TX 78628
Tyler
Job Details: 07/06/2020
RANGE KITCHENAID KFDC506JSS00 Arrived on site for a range that would not turn on. Upon further inspection I found that the UA control board as well as the encoder knob selection for the oven or not communicating with one another we will need to order both parts in order to get the issue resolved other than that everything else on the oven is working perfectly fine and functioning as designed. Unit was giving a F2e2 error code; ordrng 1 W11384768 (CONTROL ELECTRIC ) and 1 W11385634 (MAIN CONTROL)
Near Pflugerville, TX 78660
Kayman
Job Details: 07/06/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for wall oven combo intermittently not heating. I replaced the ACU control and the unit is working as designed. I advised the resident to keep an eye on it and to let us know if there are any more heating issue. Job complete.
Near Austin, TX 78738
Richard
Job Details: 07/06/2020
WASHER LG WM3570HWA Arrived onsite for the washer filling up with too much water causing the water to leak out the door. During testing found that the pressure switch hose had popped off the tub causing the pressure switch to not work correctly. Installed pressure switch hose back on and washer tested fine and no leaks detected. Complete