Near Austin, TX 78703
Wesley
Job Details: 01/23/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for unresponsive power button. Reset and was able to gain full functionality. Advised that in event of repeat failure UI should be replaced.
Near Leander, TX 78641
Lou
Job Details: 01/23/2020
VENTHOOD KITCHENAID KVUB600DSS3 "arrived on site to inspect venthood fan speeds. Upon further inspection, I tested the fan and found that it doesn’t operate in all speeds. I removed the main control cover and found where the UI connector connects to the main control was not completely secured. Secured the connector and retested and the unit is operating as designed. Contacted the customer/builder by phone to advise. Job completed."
Near Austin, TX 78737
Leonardo
Job Details: 01/23/2020
DISHWASHER KITCHENAID KDTM354ESS3 "Arrived on site to test unit, upon arrival we found the control panel not responding, the control panel was dirty, we cleaned he panel and retested, no problems. Complete"
Near Temple, TX 76502
Jonathan M
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Arrived on site for refrigerator that was making a noise when you open the refrigerator. Expected unit and work area. Found interior rattling when evaporator fan was running. Added sound pads to dull sound. Customer happy with repair. Call complete.
Near Austin, TX 78723
Wesley
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onnsite and found unit operating as designed after replacement of UI electronics. All checks good.
Near Austin, TX 78756
David Z
Job Details: 01/23/2020
WASHER WHIRLPOOL CAE2765FQ0 "Arrived on site to install previously diagnosed parts. Replaced gearcase, cam kit and belt. Ran unit and verified no leaks, shaking also reduced. All is working as designed.
Near Florence, TX 76527
Jonathan S
Job Details: 01/23/2020
WASHER GE GUD27ESSM0WW "Arrived on site for dryer not powering on. Inspected unit and work area. Disassembled unit to assembly belt. Tested fuses and element. Tested voltage at timer with door switch jumped. Found all tested food and dryer started. Tested door switch and found broken wire to,door switch (see SD-QUICKPIC). Repaired wire harness and tested continuity and assembled unit. Tested dryer operation, all tested good."
Near Killeen, TX 76549
Jonathan M
Job Details: 01/23/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer that would not start. Inspected unit and work area. Found that the dryer would not even turn on. Tested voltage from the wall and found 123.8 V from L1 to ground and L2 to ground. However when checking to neutral I found .453 V going from L1 to neutral and 248 V going from L2 to neutral. Checked thermal fuse and thermal fuse checked good. Advised customer to get a new plug. Call complete.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/23/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for drain replacement. Upon further inspect found unit dra8n was frozen and tube was not needed, removed all items and bins inside, removed evap cover, cleared all ice and drain funnel, confirmed no slow flow. Sealed drain tube in rear with mastic, no leaks on site .
Near Austin, TX 78756
David Z
Job Details: 01/23/2020
WASHER WHIRLPOOL CAE2765FQ0 "Arrived on site to install previously diagnosed parts. Replaced gearcase, cam kit and belt. Ran unit and verified no leaks, shaking also reduced. All is working as designed.
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/23/2020
COOKTOP GE JGP940SEK1SS Arrived on site for cooktop continues to spark. Performed diagnostics and tested switch harness and found closed with switches in closed position. Disconnected spark module and found no voltage going out. Will need to replace model and spark harness. . Removed failed part and installed new. Assembled unit and tested operation. All tested good.
Near Pflugerville, TX 78660
Scott
Job Details: 01/23/2020
DISHWASHER BOSCH SHP65T55UC02 "Arrived on site for broken handle . Replaced handle No water leaks detected at time of service . Job complete ."
Near Killeen, TX 76542
Jonathan M
Job Details: 01/23/2020
OVEN AMANA AER6303MFW2 Arrived on site for oven that was displaying an F1 E0 error code. Inspected unit and work area. Found unit with an F1 E0 code on the front of the console. Removed code and the unit began to work as designed. I asked the customer if they had power cycled the machine. She said they had flipped the breaker off and then on. But otherwise they hadn’t done anything with the unit. I power cycled the unit and the unit worked as designed. Call complete.
Near Austin, TX 78701
Leonardo
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDF518SAHM0 "Arrived on site to replace dented panel, replaced dented panel and rechecked for cosmetic issues. None found at the time. Complete"
Near Austin, TX 78701
Leonardo
Job Details: 01/23/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Replaced microwave door, check for cosmetic problems, no problems found. Complete"
Near Dripping Springs, TX 78620
Kevin
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site and inspected refrigerator and found water filter light was not reset when water filter was last changed. After correcting refrigerator is operating normally. No water leaks from connections at time of service, job complete."
Near Buda, TX 78610
Kevin
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site and found E2 motor lost position on test 56, ran test 45 and confirmed that icemaker would fill, ran test 15 and confirmed sensors operating. Replaced ice maker and ran test 57 and icemaker is operating normally, job complete"
Near Austin, TX 78701
Leonardo
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replaced scratched panel and checked for other cosmetic issues, no problems found. Complete"
Near Pflugerville, TX 78660
Scott
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for freshfood not cooling . Found damper assembly door not opening . Evap fan is blowing . Replaced dampener . Unit is functions normally . No water leaks detected at time of service . Job complete .
Near Temple, TX 76502
Jonathan M
Job Details: 01/23/2020
DRYER WHIRLPOOL WED8000DW4 "Arrived on site for dryer with an F4 E1 error code. Inspected unit and work area. Tied to turn on unit and unit would not turn on. Found incorrect voltage going to the unit. Found L1 to ground had 1 volt going to the unit. See photos. Customer fixed outlet and tested again. Placed unit into service diagnostics and found F4 E1 (heater 1 failure or connector problem), F2 E1 (stuck key. Checked all heating components (heating element, fuse, cut off, thermistor, and high limit thermostat). All checked good. Tested voltage again on the terminal block and found 123.8 V from L1 and L2 to ground but had 0.01 v going across L1 and L2. Customer checked the voltage with his own multimeter at his breaker and found the same thing behind the breaker. Customer will call an electrician to come and fix his breaker. Call complete."
Near Georgetown, TX 78626
James
Job Details: 01/23/2020
WASHER MAYTAG MVWB850YG1 Arrived on site and installed new drain hose. Tested operation and found unit working properly and no leaks after repair. Job complete
Near Austin, TX 78704
Jacob
Job Details: 01/23/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived onsite for unit not turning on. Tested unit. Found that UI control wire was not attached properly. Re attached wire. Tested unit. Unit test good. No leaks at this time. Job complete
Near Georgetown, TX 78628
Al
Job Details: 01/23/2020
REFRIGERATOR LG LFX28978FW/00 Arrived to inspect LG refrigerator not freezing food.The tenant had the unit set to -6 degrees and with my temperature sensor I got 26 degrees in the freezer cabinet.Determined the compressor was extremely hot to the touch.All fans were working properly.Called the Customer and advised the issue needs a compressor..All water lines were dry at the time of service.Tenant also notified of issues.Job complete
Near Austin, TX 78737
Leonardo
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to test unit, upon inspection we found the water was not turned on in the unit, causing the noise, ran full diagnostics and testing, all tests passed, no leaks detected. Complete"
Near Austin, TX 78737
Kevin
Job Details: 01/23/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site inspected cooktop and found flames are orange, took one picture. Customer has a gas water heater in the garage and they turned it on as well and found the flame is the same here also orange. Spoke with tech line to report outcome, tech line also said any particular in the air such as using a humidifier can also cause color changes 7726962280"
Near Austin, TX 78758
David Z
Job Details: 01/23/2020
DRYER MAYTAG MED6630HW0 "Arrived on site to diagnose one dryer with intermittent UI cutouts. Customer showed me several videos, and I was eventually able to reproduce the issue. Replaced UI as the control and cycles were working fine with UI on. Also tightened all connections for power cable and confirmed good voltage. Advised customer that if this happens again then it may be best to have the outlet checked and plug replaced if it’s also due to a voltage drop. Call complete."
Near Austin, TX 78728
David Z
Job Details: 01/23/2020
MICROWAVE WHIRLPOOL WOCA7EC0HZ01 Arrived on site to diagnose microwave oven combo with a screen that often goes to lines and had to be reset from breaker box. Ran diagnostic and found current F6E0 codes for communication errors between UI and control. Ordering W11428588 updated UI and W11261165 control to replace both at the same time. Office to reschedule when we get console attained.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE BASED ON PARTS A AIL) and 1 W11428588 (UI)
Near Leander, TX 78641
Lou
Job Details: 01/23/2020
DRYER WHIRLPOOL WFP2715HC0 "arrived on site to inspect dryer pedestal drawer broken. Upon further inspection, I found the pedestal drawer outer door panel was hanging off. I adjusted and secure the panel at the bottom and tested the drawer and it’s functioning correctly. Job completed."
Near Austin, TX 78741
Kevin
Job Details: 01/23/2020
MICROWAVE WHIRLPOOL WMH53520CS0 "Arrived on site. And inspected microwave and found fuse has failed, customer was experiencing door Open/close error code. Customer has already attempted to replace microswitches which is not correct issue. Attempted switches again and second fuse failed immediately. job complete"
Near Leander, TX 78641
Jonathan S
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for refrigerator not making ice. Performed diagnostics mode and tested all operations. Cycled ice maker and found ice maker not finding home position. Removed failed ice maker and installed new. Tested ice maker cycle and fill. All tested good, no water leaks detected."
Near Johnson City, TX 78636
Brandon
Job Details: 01/23/2020
DISHWASHER BOSCH SHPM65W52N "Arrived on site for customer complaint of dishwasher not draining and giving an error code, when I tested the unit on site, every function of the dishwasher tested good twice. No leaks at time of service. I reset control, unit tested good."
Near New Braunfels, TX 78130
Robert
Job Details: 01/23/2020
RANGE KITCHENAID KDRS483VSS00 Arrived on job to install parts previously ordered. Installed new control board. And tested oven. Everything is working properly. Complete.
Near Georgetown, TX 78626
Al
Job Details: 01/23/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived to inspect microwave with sparking issues.Confirmed and photographed the interior cabinet that is caused by the rack.Ordering RESEARCH for grey color cabinet paint needed for repair.Office to reschedule with customer for return service visit.; ordrng 1 RESEARCH (GREY COLORED PAINT NEEDED FOR INTERIOR CABINET )
Near Austin, TX 78735
Kevin
Job Details: 01/23/2020
OVEN KITCHENAID KEBS278DSS8 "Arrived on site and inspected oven and found both lower door hinges have failed and top blower motor is noisy/rattling. job complete"
Near Austin, TX 78750
Paul
Job Details: 01/23/2020
REFRIG/SIDE-BY-S KITCHENAID KSF26C4XYY03 Arrived onsite for a refrigerator leaking water. I found the filter housing leaking water when a filter is not installed. Mr stated the unit leaks sometimes when the filter is installed. The customer is ordering filters from Amazon and the o’rings were rolled. I advised the customer that if they were going to order these they needed to lubricate the o’rings with petroleum jelly to prevent them from rolling out of the grooves. Ordering WPW10341545 HOUSING. .; ordrng 1 WPW10341545 (HOUSING)
Near Georgetown, TX 78633
Al
Job Details: 01/23/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived to inspect microwave with rumbling noises.Confirmed the complaint with 2 minute water cup test and.Unit began to rumble.Unit will need another motor motor fan due to it being defective.Parts notified..Needs more work.; ordrng 1 W10838964
Near Pflugerville, TX 78660
Scott
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB02 "Arrived on site ,replaced light housing and light . Customer had a new complaint of plastic dispensing with ice & unit is making too much ice . Found shut off arm blade had fallen off and gotten into ice bin . Will need shut off arm . No water leaks detected at time of service . Please call to set return . ; ordrng 1 W11342242 (SHUT OFF ARM )"
Near Georgetown, TX 78628
Al
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL KUDE70FXSS4 Arrived to inspect dishwasher leaking.Removed the kick plate and ran diagnostics test mode and unit began leaking from the diverter area.I showed customer the leak.Removed and replaced the the pump and motor.Reassembled and unit tested as designed without any leaks..All water lines were dry at the time of service.Job complete
Near Elgin, TX 78621
Andy
Job Details: 01/23/2020
WASHER MAYTAG MVWB835DC5 Arrived on site for washer leaving white residue on clothes. Checked for error codes and found none. Inspected unit and found no abnormal operations. Customer feels that unit is not agitating clothes up top. Called tech line and spoke with Joel (SR# 7726963208) And made aware of issues and what was found. Was instructed to instruct customer on loading operations and soap use. Did as instructed. No water leaks present at time of service.
Near Austin, TX 78723
Wesley
Job Details: 01/23/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onnsite and used repair kit to correct noise. All checks good. Drum not needed. Advised customer on repair.
Near Pflugerville, TX 78660
Scott
Job Details: 01/23/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for oven not responding to touch controls . Ran diagnostics no error codes ,customer has tried breaker reset couple times . Ordering UI console . Please call to set return . ; ordrng 1 W11297709 (SS CONSOLE UI)"
Near Austin, TX 78757
Paul
Job Details: 01/23/2020
DISHWASHER KITCHENAID KUDC10FXSS6 Arrived onsite for the dish washer that is leaking from underneath. I ran diagnostics and the unit completed the cycle and worked as designed with no leaks present. I found the door gasket not seated on the left side properly and I corrected it. I did find signed where water had leaked on the sound barrier on the to kick. I went over detergent use with the new owner and explained about sudsing because I suspect that was the cause and I found an F6E4 error when I ran the diagnostics cycle.
Near Austin, TX 78745
Luis
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for not dispensing ice. Tested dispenser found ice not dispensing due to shaft in bin not forcing ice through and slipping on coupling shaft,ordering a new motor,shaft and container.; ordrng 1 W10822606 (MOTOR) and 1 WPW10347093 (CONTAINER) and 1 WPW10347114 (SHAFT)"
Near Leander, TX 78641
Lou
Job Details: 01/23/2020
WASHER WHIRLPOOL WFW6620HW0 "arrived on site to inspect washer with no power. Upon further inspection, I pressed the power button and nothing happened as unit was plugged in. I placed the unit in diagnostics and the unit came on in test mode with no error codes. Ran the unit in test 12 and it operated as designed. Cycled the power at the plug and found it to be on a GFCI outlet. Pressed the power button again and the unit came on; pressed start and the unit began to wash. I contacted Techline and spoke to Brian and advised of my findings. Brian advises that due to it being on a GFCI outlet and breaker, the unit will not perform as designed. Recommended that if the unit continues to not function properly to unplug for a few minutes and power it on. He advised to contact customer service if the issue continues. He provided file #7726957711. I advised the customer of the info I received from Techline and advised to contact Whirlpool customer service if the issues persists. No water leaks
Near Austin, TX 78727
David Z
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to diagnose icemaker nor producing ice and developing some ice along the top like it was leaking water. Couldn’t get icemaker to cycle, likely indicating bad icemaker. There is definitely ice buildup on the ceiling of the RC as well. Will need to come back with an icemaker as well as that fill hose. Top panel cracked on removal and needs to be replaced as well. Ordering 1 WPW10764668 icemaker, w11190820 cover, w11087201 heater, w10815476 water line. Also want to have UI on hand just in case.; ordrng 1 W10789393 (cntrl-elec) and 1 W10815476 (tube-water) and 1 W11087201 (heater) and 1 W11190820 (cover) and 1 WPW10764668 (ice maker)"
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/23/2020
DRYER GE GTD42EASJWW "Arrived back for noisy dryer, could not find exact reason, found loys of wear on belt bearing shaft and top bearing, replaced all and tested good"
Near Georgetown, TX 78633
Al
Job Details: 01/23/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived to inspect bulb issues.Confirmed, removed and replaced the socket.Reassembled and unit tested as designed.Job complete"
Near Horseshoe Bay, TX 78657
James
Job Details: 01/23/2020
WASHER MAYTAG MHW3505FW1 "Arrived on site and tested operation. Found fault for door lock error. Tested door lock and found to be damaged. Also found door not closing properly due to hinge holding top of the door out. Ran diagnostics and found drain pump failing as well. Unit will need new hinge, drain pump and door lock to repair. ; ordrng 1 WPW10208415 (door hinge) and 1 WPW10443885 (door lock)"
Near Austin, TX 78702
Jacob
Job Details: 01/23/2020
DRYER WHIRLPOOL CED9150GW1 Arrived onsite for unit in out of order F22. Called commercial Whirlpool Techline. Advised needing a new sensor assembly. Got into coin op box. Switched wires. Was able to get out of error code. Advised customer to get the pricing reset for unit.
Near New Braunfels, TX 78130
Robert
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on job for complaints of refrigerator intermittently freezing everything inside it. Called tech line SR 7726962202 and they suggested raising the freezer temperature to 5 degrees and changing the thermistor could solve the issue. Ordering parts freezer temp raised to 5 degrees. Customer requested last appointment of the day. ; ordrng 1 w10902214 (thermistor)
Near Austin, TX 78750
Paul
Job Details: 01/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the evaporator fan motor and the blade because it was damaged from hitting ice. I found the coil pretty much clear but the evaporator thermistor was Incase in a small amount of ice. I tested the unit and it came back on and worked as designed. I changed the UI also because of the ice around the thermistor and it seeming to communicate correctly when defrosting. The unit works as designed. Call complete.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/23/2020
DRYER MAYTAG MEDB765FW0 "Arrived to inspect unit with clothes sticking to lint screen, found screen was warped, replaced grill and tested good"
Near Austin, TX 78735
Jacob
Job Details: 01/23/2020
WASHER LG WM3885HCCA Arrived onsite for unit not going into spin mode. Got LE error code that previous tech experienced. Determined that the motor is locked up. No leaks at this time. Job complete
Near Austin, TX 78703
Luis
Job Details: 01/23/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 "Arrived on site for water leaking. Found fresh food drain restricted. Removed unit,found restriction in drain tube by compressor,cleared out drain tube,flushed fresh food drain checked water flow through drain unit working as designed."
Near Georgetown, TX 78633
Al
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Arrived to inspect side by side refrigerator with freezer compartment issues.Customer advised over the previous awakened, the food in the freezer section was warm.I discovered the evaporator motor for the freezer section isn’t working.Unit will need a fan motor for freezer section W11036566
Near Lago Vista, TX 78645
Lou
Job Details: 01/23/2020
RANGE JENN-AIR JGRP436HL00 "arrived on site to install previously diagnosed and ordered part. Per Techline, I removed and replaced the Bake Ignitor and tested. The Ignitor arced and the burner came on, but only stayed on for approximately 5 seconds then turned off. I contacted Techline and spoke to Rich and advised of my findings and previous repairs. Rich advised to check the orifice and orifice holder. The orifice should be an L105 for propane gas and the orifice holder should be sitting level. I found that the orifice holder was not sitting level and the orifice was an L125. I corrected both and retested and the unit operated as designed. Rich provided file #7726964670. I advised the customer of my findings and repairs. No gas leaks detected during service (used liquid gas detector), job completed."
Near Leander, TX 78641
Lou
Job Details: 01/23/2020
OVEN KITCHENAID KERC607GBS1 "arrived on site to inspect oven door glass broken. Upon further inspection, I found the inner door glass was broken. I removed and replaced the inner door glass and tested the door ad unit is operating as designed. I used my shop vac to clean up the glass debris. Job completed (was sent with 2 parts and only needed one."
Near Lakeway, TX 78734
Paul
Job Details: 01/23/2020
DISHWASHER LG LDT7797ST Arrived onsite for a dishwasher displaying a 1E error. I tested the unit and verified the error. I found the unit filling above the sump with water before the unit would fail. I found the water pressures good. I followed the voltage checks per the tech sheet for the 1E error and all voltages were correct. The main PCB needs to be replaced. Ordering Parts Authorization & AGM76429502 PARTS ASSEMBLY. Marking the sump Assy as UORV JIC. ; ordrng 1 AGM76429502 (PARTS ASSEMBLY)
Near Coupland, TX 78615
Andy
Job Details: 01/23/2020
WASHER MAYTAG MVWB755DW0 Arrived on site for washer error code. Checked error codes and found latch failure code. Tested and%2
Near Marble Falls, TX 78654
James
Job Details: 01/23/2020
MICROWAVE FRIGIDAIRE FGMV176NTF Arrived on site and installed new coupler and motor. Tested operation and found unit working properly. Job complete
Near Marble Falls, TX 78654
James
Job Details: 01/23/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site and tested operation. Found when scrolling through menus the display will sometimes scroll back towards the top. Unit is installed under cooktop and the angle when standing is causing the unusual response on ui. When knelt down eye level the display works as expected. Instructed customer on finding and instructed to make swipes when scrolling through menus. Job complete
Near New Braunfels, TX 78132
Robert
Job Details: 01/23/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on job for water not dispensing from refrigerator. Ran diagnostics and found that the water filter was clogged and not allowing enough water into the ice dispenser. Advised customer to install new water filter. No leaks detected. Complete
Near Marble Falls, TX 78654
James
Job Details: 01/23/2020
N WHIRLPOOL WOS72EC0HS01 Arrived on site and tested operation. Found when scrolling through menus the display will sometimes scroll back towards the top. Unit is installed under cooktop and the angle when standing is causing the unusual response on ui. When knelt down eye level the display works as expected. Instructed customer on finding and instructed to make swipes when scrolling through menus. Job complete
Near Austin, TX 78744
Richard
Job Details: 01/23/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for the washer not working properly. Ran diagnostics and found no issues. But did fine an issue with the start button functions. Replaced control board and ran a calibration and washer tested fine. No leaks detected. Complete
Near Cedar Park, TX 78613
Lou
Job Details: 01/23/2020
DISHWASHER BOSCH SHX55R55UC/64 "arrived on site to inspect dishwasher no power. Upon further inspection, I found the unit not responding. I found the unit is plugged into an outlet that the disposal and disposal switch are connected to. I tested voltage to the outlet and found the upper outlet had no voltage but the disposal would operate when plugged into it. The bottom outlet had 122V. Due to this issue, I plugged the unit into another outlet located under the sink and it operated as designed.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for unit spraying water when filling ice. Found hole in hose, will need to return with hose to complete ; ordrng 1 CNOTE (OFFICE RS ) and 1 W11415785 (HOSE )"
Near Austin, TX 78705
Richard
Job Details: 01/23/2020
WASHER UNKNOWN HLC1700AXW Arrived onsite for the washer not working. During testing found error code FC on the display. Called tech line and they stated that it was a inverter motor board . Replaced motor with inverter board and washer tested good. No leaks present. Complete
Near Belton, TX 76513
Jonathan M
Job Details: 01/23/2020
WASHER MAYTAG LAT7800AAW "Arrived on site for washer that would not drain. Inspected unit and work area. Placed unit in a spin and drain and found water trickling out but would not drain the tub even through two cycles. Tested drain pump and found the drain pulley bad. I tested the motor and shifter and found the motor had lost position due to extended use. Product would need new motor and drain pulley,
Near Round Rock, TX 78665
Andy
Job Details: 01/23/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site to install previously diagnosed parts per tech line. Removed failed parts and replaced with new. Tested unit and all operations are normal. Did instruct customer to keep an eye on unit to prevent water damage risk. No water leaks present at time of service.
Near New Braunfels, TX 78132
Robert
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL KDTE234GPS0 Arrived onsite for the dishwasher not draining. Ran diagnostics and found that the pump is running. Checked the hose leading to the garbage disposal and found the plug in the disposal was still there. Removed plug and tested. Dishwasher is now draining properly. Complete.
Near Leander, TX 78641
Tyler B.
Job Details: 01/23/2020
REFRIGERATOR LG LFC24770ST Arrived to inspect unit unit with no cool . Found freezer evap frozen over. Removed all bins and clear3d ice and drains and replaced controller assembly and tested good
Near Austin, TX 78732
Paul
Job Details: 01/23/2020
WASHER MAYTAG MVWB835DC4 Arrived onsite for the washer with the oxi dispenser not dispensing in any cycle. I ran service diagnostics test 51 and all test passed. The oxi dispenser filled with water and dispensed. I checked all of the cycles and found that the oxi selection had not been stored for any cycle other than the clean with oxi cycle which defaults to on. I asked ms if she had turned the oxi selection on when she used the dispenser and she stated no. I went over use and care with ms. Call complete.
Near Kingsland, TX 78639
James
Job Details: 01/23/2020
DISHWASHER MAYTAG MDB4949SDM3 Arrived on site and tested operation. Found start button stuck in and not responding. Installed new console and tested operation. Unit tests good. Job complete
Near New Braunfels, TX 78130
Robert
Job Details: 01/23/2020
DRYER MAYTAG MEDB835DW4 Arrived on job for dryer making a noise. Upon inspection we found the blower fan wheel was cracked and rubbing. Ordering parts. ; ordrng 1 WP697772 (wheel)
Near Belton, TX 76513
Jonathan M
Job Details: 01/23/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived on site for washer that was leaking water into the tub. Inspected unit in work area. Customer explained that intermittently the unit would be leaking water into the tub when the machine was off and would not dribble but flow water into it. I placed unit into diagnostics mode and found an F3 E2 (Inlet water temperature fault) and F0 E4 (spin limited by water temperature) codes. Tested unit and hot water valve was buzzing and slow to fill. Replaced inlet water regulator and tested unit. Unit worked as designed. Call complete.
Near Austin, TX 78732
Paul
Job Details: 01/23/2020
DISHWASHER AMANA ADB1400AGW1 Arrived onsite for a dishwasher with performance issues. Ms stated the unit is not drying properly. The unit had just completed a cycle when I arrived. The unit was heating properly. I found the rinse aid dispenser almost empty. I explained to the customer that rinse aid had to be used and that it would take about 90 cycles for it to cure the tube and racks and sheen the water droplets. I also went over loading the unit and surrounding plastics with glass. The unit is working as designed. Call complete.
Near Austin, TX 78745
Jacob
Job Details: 01/23/2020
DRYER MAYTAG MGDC215EW2 Arrived onsite to drop off lint screen to unit. Handed to customer. Customer took screen at the door. Job complete
Near Austin, TX 78724
Luis
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for door seal issues. Found gasket pulled out of liner on bottom side of fresh food door,reinstalled the gasket remolded door gasket,checked door seal good."
Near Hutto, TX 78634
Andy
Job Details: 01/23/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for microwave error code. Tested and inspected unit and found failed switches and control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78703
Luis
Job Details: 01/23/2020
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Arrived on site for cooling complaint. Found fresh food evaporator incased in ice diagnosed faulty thermistor,removed cover,defrost evaporator installed a new harness secured thermistor to correct location on suction line using foil tape and a zip,secured back cover with 4 screws. Ran diagnostic checked air flow good,changed defrost setting to basic.
Near Pflugerville, TX 78660
Scott
Job Details: 01/23/2020
WASHER WHIRLPOOL WFW6620HW0 "Arrived on site for washer leaking . Couldnt signs of any water or water stains in unit . All connections dry . Ran diagnostics ,no errors . Ran full test wash . Couldn’t duplicate leaks . Ran quick wash complete cycle . Couldn’t duplicate leaks . Nonwater leaks detected in or out side of unit . Advised closing detergent draw completely, soap usage and make sure nothing is stuck in door . Job complete."
Near Austin, TX 78753
Wesley
Job Details: 01/23/2020
RANGE WHIRLPOOL WFG525S0HS1 "Arrived onnsite and found unit just need to be tightened at connections, no gas leak detected during testing. All checks good. Unit is now operating as designed."
Near Leander, TX 78641
Lou
Job Details: 01/23/2020
DISHWASHER KITCHENAID KUDE60SXSS3 "arrived on site to inspect dishwasher not drying or washing well. Upon further inspection, I placed the unit in diagnostics showing error codes F6E1 & F6E6. Cleared the codes and continued with testing. Unit operated as designed, except there were a lot of suds in the tub causing the float switch to trip the water valve off ad not enough water was getting into the unit. Completed testing and made recommendations on used and care as well as detergent and rinse aid use due to house being connected to a water softener. No water leaks observed during service, job completed."
Near Austin, TX 78758
Cliff
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived on site to replace previously ordered parts. Found filter dryer restricted not allowing refrigerant flow. Replaced dryer and recharged unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78758
Cliff
Job Details: 01/23/2020
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site to replace previously ordered parts. Found upper vent door trim is damaged causing failure to door.ordrng 1 WPW10310922 (trim-vent)
Near Hewitt, TX 76643
Jonathan M
Job Details: 01/23/2020
REFRIGERATOR FRIGIDAIRE FFTR2021TW2 Arrived on site for refrigerator where the light would not work. Inspected unit and work area. Found light not making proper connection with the socket. Replaced lightbulb with new lightbulb and found it flickering initially until it was snug in the socket. Tested unit several times with opening the door and moving the socket and unit worked as designed. Call complete.
Near Austin, TX 78758
Cliff
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Unit in apartment does not match unit on work order. There’s no damage to this unit upon inspection. Apartment will need to locate unit and call to reschedule.; ordrng 1 CNOTES (INCORRECT UNIT AT APARTMENT.)
Near Round Rock, TX 78664
Andy
Job Details: 01/23/2020
RANGE WHIRLPOOL WFC150M0EW3 Arrived on site for range right front burner not working tested and inspected unit and found burner not plugged in to harness. Checked harness on all burners and all checked good. Plugged burner in harness and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No other repairs are needed at this time
Near Austin, TX 78758
Cliff
Job Details: 01/23/2020
DRYER WHIRLPOOL WED560LHW0 Arrived on site to diagnose a dryer that is making unusual noise. Found blower wheel cracked and out of balance. Blower wheel will need to be replaced to complete repair.; ordrng 1 W11327190 (BLOWER)
Near Austin, TX 78758
Cliff
Job Details: 01/23/2020
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site to diagnose a range with a damaged control panel. Found control panel scratched on top right corner. Replaced panel and tested unit. Found all is functioning properly at this time.
Near Manor, TX 78653
Cliff
Job Details: 01/23/2020
MICROWAVE WHIRLPOOL WMH31017AD2 Arrived on site to diagnose a microwave that is randomly tripping the breaker. Reset breaker to on position and tested unit. Found no mechanical failures with microwave at this time. Issue is being caused by GFCI breaker and manufacturer does not recommend having appliances on GFCI circuit due to possibility of breakers not registering properly. Homeowner will need to have breaker replaced to complete repair.
Near New Braunfels, TX 78130
Robert
Job Details: 01/23/2020
WASHER AMANA NTW4516FW3 Arrived onsite to install parts previously ordered. Installed new cap. Everything working properly. Complete.
Near Austin, TX 78739
Luis
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL KSC23C8EYY02 "Arrived on site for cooling issue. Found small amount of ice on bottoms of fresh food evaporator,fresh food fan not running during diagnostics,removed cover diagnosed frozen drain,cleared drain. Found thermistor wire not secured in butt connector and fan harness cut and hard wired to liner wires,ran diagnostics bad evaporator fan motor. Installed thermistor correctly,defrosted drain,installed new fan ran diagnostics all test passed."
Near New Braunfels, TX 78130
Robert
Job Details: 01/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite to replace parts previously ordered. Upon inspection we found that the parts provided were damaged in the box. Ordering parts. ; ordrng 1 W10625070 (bracket) and 1 W11336585 (PAN)
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/23/2020
REFRIGERATOR KITCHENAID KBFC42FTS06 "Arrived on site for refrigerator still not producing ice since last service call. Performed diagnostics and tested ice maker cycle. Found faulty heater on ice maker. Removed failed ice maker and installed new. Tested ice maker cycle with ice bin in place. All tested good, no water leaks detected.
Near Austin, TX 78747
Richard
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite for the dishwasher not drying properly. Ran diagnostics and found no issues with dishwasher. Heater came on and is working. Upon inspection found that the customer is not using rinse aid . Advised customer to to use rinse aid and that all the water left on the door will go away after 20 to 50 loads. Complete
Near Kyle, TX 78640
Richard
Job Details: 01/23/2020
WASHER WHIRLPOOL MVWC565FW1 Arrived onsite for the washer not working properly. Ran diagnostics and found error code for overfill. Checked pressure hose and it’s fine. Replaced control board and ran a calibration. Washer tested fine. Complete
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/23/2020
WASHER SAMSUNG WF448AAP/XAA "Arrived on site for washer leaking at top. Performed diagnostics and found unit leaking at fill nozzle. Customer stated that same part was replaced a out a month ago. Found possible blockage in steam generator casing fill nozzle to fail. Removed failed nozzle and installed new. Performed diagnostics mode and tested operation. All tested good, no water leaks detected.
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for refrigerator not cooling. Inspected unit and work area. Found both evaporators frosted over. Found power failure occurring while attempting to service unit. Performed diagnostics mode and tested defrost cycle and found FC defrosting. Tested RC defrost sensor and found opened. Found FC evaporator assembly shorting out and causing power failure. Will need to UI stealth control, FC and RC evaporator fan assembly.
Near Manor, TX 78653
Cliff
Job Details: 01/23/2020
OVEN WHIRLPOOL WFE505W0HS1 Arrived on site to replace previously ordered parts. Replaced harness and terminal block and tested unit. Found all is functioning properly at this time.