Near Austin, TX 78727
Wesley
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL GI6SDRXXB06 Arrived on site and completed repair. Installed drain tube. Unit is now operating as designed.
Near Austin, TX 78703
Scott
Job Details: 11/08/2018
VENTHOOD KITCHENAID KXW4336YSS0 "Arrived on site for noisy blower . Found fan is making a horrible vibrating and clanging noise . Will need to order blower motor . Please call to set return visit .; ordrng 1 WPW10291602 (motor-fan)"
Near Austin, TX 78702
Scott
Job Details: 11/08/2018
RANGE WHIRLPOOL WGG555S0BS01 Arrived on site for right front burner not working . Found valve will not turn and knob is broken . Will for sure need knob and valve . Returning with switch harness in case needed . No gas leaks detected at time of service . Return 11/12 . ; ordrng 1 WPW10206288 (valve-brnr) and 1 WPW10506367 (knob)
Near Pflugerville, TX 78660
Wesley
Job Details: 11/08/2018
DRYER MAYTAG MGD9600SQ0 Arrived on site and repaired dryer with coil valves. Charged 189.99 for labor and 32.04 for part. Unit is now heating and drying. Good airflow.
Near Wimberley, TX 78676
Brandon
Job Details: 11/08/2018
DISHWASHER KITCHENAID KUDS24SEBS1 "Arrived on site for customer complaint of soap dispenser being broken, I replaced soap dispenser, unit tested good."
Near Pflugerville, TX 78660
Wesley
Job Details: 11/08/2018
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived on site and found control bad due to power outage surge.
Near Leander, TX 78641
James
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site and installed new ice box fan, evap fan and control. Plugged unit in to test and found all working properly. Customer has unit unplugged and in garage. Job complete"
Near Austin, TX 78753
Joseph C.
Job Details: 11/08/2018
RANGE WHIRLPOOL WFE530C0ES1 Arrived on site for “oven temps too high” complaint. Inspected unit and found sensor out of range. Removed and replaced sensor. Tested unit. Unit is performing as designed.
Near Georgetown, TX 78633
Jerry C.
Job Details: 11/08/2018
OVEN KITCHENAID KODE300ESS02 "KODE300ESS02 Arrived to inspect temperature issues. The customer had an inspector tell them the temperature of their oven was incorrect. I measured internal temperature at a bake setting of 350 and it claimed preheat at 358 degrees with a climb out to 370. 227, 367, 229 and 368. I advised the customer the unit was heating as designed. The door was not fully seated into the mount and required repair. The door worked as designed after the correction. Operational test good."
Near Round Rock, TX 78664
Jerry C.
Job Details: 11/08/2018
REFRIGERATOR GE DTS18ICRDRWW "DTS18ICRDRWW Arrived to inspect cooling issue. The unit was running upon arrival and when asked, the customer said it runs most of the time. Fc temperature was 12 and rc was 42. The compressor was quite hot and all tubing was hot on the high side, but cooling was noted on the return from the condenser. The compressor drew .9 and should have been pulling 1.2-1.5 with internal and high side temperatures as they were. I suspect a failing compressor. Office to authorize and order compressor, dye drier and service port. Please allow 2 hours for sealed system service. The rc and fc cabinet openings will require gap sealing upon return. No leaks observed during service. ; ordrng 1 CNOTES (SEALED SYSTEM SERVICE 2 HOURS) and 1 SF8404 (SERVICE PORT) and 1 WPW10143759 (dryer) and 1 WR87X10224 (compressor kit egys6)"
Near Round Rock, TX 78665
Jerry C.
Job Details: 11/08/2018
MICROWAVE GE JVM3160RF2SS "JVM3160RF2SS Arrived to inspect heating and power issues. I discussed the failure with the customer and found it actually occurs during heating. The customer had the breaker and wiring within the home corrected and the issue persisted. Due to it occurring during heating operations, the magnetron, capacitor and diode will require replacement. As a precaution, the transformer should be available to the returning technician and well. Office to authorize the mag, cap, fuse and diode, and all three door switches for return service. Office to schedule return service with the customer after authorization is obtained.; ordrng 1 CNOTES (AUTHORIZATION REQUIRED) and 1 WB20X10067 (h.v.transformer) and 1 WB27X10849 (hvdiode) and 1 WB27X11138 (fuse) and 1 WB27X11211 (magnetron) and 1 WB27X11214 (h.v.capacitor)"
Near Pflugerville, TX 78660
Wesley
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDT750SAHZ Arrived on site and found wire shorted at the power block. Repaired wiring and restored functionality. All checks good. No leaks.
Near Manor, TX 78653
Joseph C.
Job Details: 11/08/2018
OVEN WHIRLPOOL SF315PEPB1 "Arrived on site for “gas smell” complaint. Inspected unit and found burner bar loose. Refitted bar. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Temple, TX 76502
Al
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDT790SLYM1 Arrived to inspect the top rack that fell off inside the dishwasher. Verified the issue and will order W10712395-ADJUSTER and reschedule customer. All water lines were dry at the time of service. ; ordrng 1 W10712395 (ADJUSTER)
Near Austin, TX 78732
Cliff
Job Details: 11/08/2018
DISHWASHER KITCHENAID KDTE404DSS0 Arrived on site to diagnose a dishwasher that is not dispensing rinse agent. Found rinse agent dispenser dial pushed past low setting causing no dispensing of detergent. Reset dial to proper position and tested unit. Found all is functioning properly at this time. Also customer concern about dimly lit light on the control panel. Panel is fully functional and light is not affecting function of unit. No repairs can be done through extended warranty as it is not a functional failure. Job is complete.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/08/2018
DISHWASHER MAYTAG MDBH955AWW Arrived on site for no wash motor operation. Replaced failed motor capacitor. All operations are now normal. All water connections were dry.
Near Austin, TX 78732
Cliff
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site to replaced parts previously diagnosed. Replaced UI, Main control, RC evaporator fan motor, and power supply board, tested unit and found all functioning properly at this time. Advised homeowner to monitor unit for 24 hours prior to filling with food. Collected balance for parts and labor. No leaks were found at time of service.
Near Georgetown, TX 78628
Steve C.
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Arrived on site for the unit is freezing food in the ff section. Tested the unit and found the damper control in the ff section has ice and not closing properly. Unit will need a new damper control. ; ordrng 1 W11236848 (DIFFUSER)
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/08/2018
DRYER WHIRLPOOL WED75HEFW0 "Arrived on site for customer complaint of dryer not working, found 5v dc getting to UIB, UIB was not powering on. Ordering UIB collected service fee on cc. ; ordrng 1 W10919207 (panel-cntl)"
Near Austin, TX 78737
Luis
Job Details: 11/08/2018
REFRIGERATOR GE GSH25JSXBSS "Arrived on site for leak in system. Removed evaporator,compressor and filter drier. Installed new evaporator, compressor and a filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly."
Near Leander, TX 78641
Lou
Job Details: 11/08/2018
DRYER WHIRLPOOL WED8500DC1 "arrived on site to inspect dryer UI flashing. Upon further inspection, I placed the unit in diagnostics and checked for error codes. The unit showed F4E3, F6E3, F4E4. I checked the breaker and turned it off and turned it back on. The customer advised that they recently had the vents cleaned. I remove the console and verified voltage at the terminal block and then checked voltage by placing my black probe in the P8-3 connector and my red probe in the P9-2 connector and got 120 VAC. Then I placed my black probe in the P2-3 connector and my red probe in the P2-1 and got .2VDC. I then placed my black probe in the P5-3 and my red probe in the P5-8 and got less than 12VDC. I removed and replaced the main control and tested the unit and it operated as designed. I advised the customer off my findings. No lint observed during service, job completed."
Near Georgetown, TX 78626
Steve C.
Job Details: 11/08/2018
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site to replace the fan motor due to not turning on. Replace the fan motor and tested unit. Unit is still only working on low. Found the unit will need a capacitor for the fan motor.; ordrng 1 W10605896 (capactr-dm)
Near Leander, TX 78641
Lou
Job Details: 11/08/2018
OVEN WHIRLPOOL WOD51EC0AS0 "arrived on site to inspect wall oven showing error code F1E1. Upon further inspection, I found the unit had been turned on and was hot and the display was showing F1E1. I placed the unit in diagnostics to check for any other error codes and then cleared the error code to test. As soon as I took the unit out of diagnostics, the unit beeped and showed error code F1E1 again. I turned the power off at the breaker and when I attempted to pull the unit from the wall, I was unable to pull it all the way out due to poor installation. I found that the shelf at the bottom of the unit where the unit site was not secured and had fallen down in the front. I was able to remove and replace the main control and in an attempt to put the unit back in the wall, I was unable to do so due to the shelf. I attempted to adjust the shelf but was unable to do so. I advised the customer to contact their builder to fix the problem. I was able to get the unit all the way, but due to th
Near Liberty Hill, TX 78642
James
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site and tested operation. Found fresh food evaporator frozen completely. Freezer temps are good. Instructed customer that unit will need to be off and opened up for 48 hours to thaw completely. Also instructed customer to place towels around unit to catch water that will leak from it during this process. Unit will need new evaporator fan motor assembly with harness and main control to repair. ; schdld next appmnt for 11/12 MON !
Near Austin, TX 78701
Scott
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL KRBL109ESS00 "Arrived on site for no ice . When I arrived ice bucket had about 3-4 harvest worth of ice . Ran harvest test , ice maker was getting hung up . After starting and stopping with switch unit finally advanced . Replaced IM and ran harvest with no stoppage . Nonwater leaks detected at time of service . Job complete ."
Near Austin, TX 78701
Scott
Job Details: 11/08/2018
WASHER WHIRLPOOL MHW8000AG0 "Arrived on site , replaced flowmeter . Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete ."
Near Austin, TX 78704
Scott
Job Details: 11/08/2018
VENTHOOD WHIRLPOOL UXL5430BSS1 "Arrived on site for light not working . Found both lights burned out . Checked wire HARNES for any unusual voltage , all checked normal . Replaced bulbs , all lights are working . Job complete ."
Near Austin, TX 78704
Scott
Job Details: 11/08/2018
DRYER WHIRLPOOL WGD95HEDW0 "Arrived on site for Squeaky dryer . Found belt had worn idler pulley deeply causing belt to slip. Replaced pulley wheel, rollers and belt with repair kit 55.83 , labor 179.99. Collected 255.28 cc . While unit was open clean a lot of lint of unit . Recommended to customer to have ducts cleaned . All lint removed at time of service . Job complete ."
Near Austin, TX 78703
Scott
Job Details: 11/08/2018
ICE MACHINE KITCHENAID KUIC15POZP0 Arrived on site for mold in unit . Customer had shut IM off during the Austin boil notice . Mold had devolved in and around recirculating feeder tube . Removed and replaced tube . Also instructed customer on proper cleaning of maker . No water leaks detected at time of service . Job complete .
Near Manor, TX 78653
Joseph C.
Job Details: 11/08/2018
RANGE WHIRLPOOL WFE530C0EB0 Arrived on site for “right front burner out” complaint. Inspected unit and found element blew out and shorted switch. Removed and replaced element and switch. Tested unit. Unit is performing as designed.
Near Austin, TX 78703
Scott
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KSSC42QTS00 "Arrived on site for fresh food sections lights not coming on . Found light switch has failed . no water leaks detected at time of service . Job complete ."
Near Killeen, TX 76542
Arthur B.
Job Details: 11/08/2018
WASHER GE WCVH6800J0MS Arrived onsite for customer complaint of front load washer caught fire when in use. Removed top and found CCU shorted and shut off. Also found metal rubbing was rubbing on tub an door boot. Customer advised to have unit replaced and doesn’t feel safe to have it repaired. AHS to be in contact. Unit unplugged at this time. All water connections were dry at time of service.
Near Kempner, TX 76539
Arthur B.
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL ED5FHEXVS04 Arrived onsite for customer complaint of SxS refrigerator not cooling properly and not making ice. Checked temperatures and found RC @ 39F and RF @ 0F. Advices customer to move items new diffuser to allow proper air flow. Removed and replaced icemaker. Icemaker called for water. No other issues found. All water connections were dry at time of service.
Near Killeen, TX 76549
Arthur B.
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived onsite to clear drain channel and ice build up on RC floor of 5 door refrigerator. Removed evaporator cover. Removed sheet of ice lodged underneath evaporator. Used steamer to clear out drain channel. Water was flowing well. Dried up all water. Removed and replaced evaporator motor. Reassembled. Tested. Unit now cools as intended. No other issues found.
Near Georgetown, TX 78628
Steve C.
Job Details: 11/08/2018
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site for the unit intermittently will not dispense or will not stop dispensing water. Tested the unit and unit is dispensing water and ice properly. Called Whirlpool Sr#7723380077 Andrew and did several checks on the dual valve and diagnostic test. All checks good and advise customer to call customer service.
Near Georgetown, TX 78633
Steve C.
Job Details: 11/08/2018
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for the unit oven is not heating properly. Tested the unit and found the oven sensor was not inserted all the way on the harness. Secured the harness and assembled the unit. Unit heats and works properly.
Near Georgetown, TX 78628
Steve C.
Job Details: 11/08/2018
WASHER MAYTAG MVWB766FW0 "Arrived on site for the unit is not spinning properly. Tested the unit in diagnostics and unable to calibrate or advance test cycle, unit will show random numbers and letters. Replaced the panel and control. Calibrated the unit and unit is working properly. All water connections were dry at the time of service."
Near Georgetown, TX 78626
Steve C.
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for the unit is not drying the dishes. Tested the unit in diagnostic and received no error codes. Heater did turn on and advise customer to use rinse aid. Unit works properly and all water connections were dry at the time of service.
Near Georgetown, TX 78628
Steve C.
Job Details: 11/08/2018
ICE MACHINE KITCHENAID KUIC18PNXS1 "Arrived on site to replace the pump, drain pump, harness, and control due to wire connectors corroded and not making ice. Replaced all parts and tested the unit. Unit works properly and all water connections were dry at the time of service."
Near Liberty Hill, TX 78642
James
Job Details: 11/08/2018
DRYER WHIRLPOOL WED8000DW3 Arrived on site and found new panel has delaminates and the silver lettering is missing from several cycles. Called tech line to document. Spoke with Dustin #7723387634. Installed new panel and tested. Unit working properly. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRF560SMYM04 Arrived on site. Customer stated the unit is working and will call back if any problems occur. cancel call
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRF560SMYM04 Arrived on site. Customer stated the unit is working and will call back if any problems occur. cancel call
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRF560SMYM04 Arrived on site. Customer stated the unit is working and will call back if any problems occur. cancel call
Near Georgetown, TX 78628
Jonathan
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to install previous diagnosed part. Removed fill tube and found ice buildup between liner and cavity from fill tube. Removed ice with steamer and water line slide out. Installed new water line with heater. Advanced ice maker cycle and monitor for water leaks. All checks good, no water leaks present."
Near Georgetown, TX 78628
Tyler B.
Job Details: 11/08/2018
OVEN WHIRLPOOL WOS51EC0AS04 arrived on site for heat complaints of under and over cooking. R&R control and sensor and tested good.
Near Temple, TX 76502
Arthur B.
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL DU915PWPB0 "Arrived onsite for customer complaint of dishwasher not starting. Tested unit and found no features work on control panel. Found only CANCEL/DRAIN only work. Removed and replaced replaced control panel. Tested unit. Unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service."
Near Austin, TX 78750
Cliff
Job Details: 11/08/2018
OVEN KENMORE 790.48903 "Rope on site to diagnose a microwave/oven combination that is not heating in the microwave section and is not operating. Found turntable not operating, right microwave door hinge bent, and not all doors swhiches activating. Possibly multiple blown fuses inside unit due to switch operation. Previous company serviced unit without proper knowledge causing multiple issues. Due to amount of repairs needed and time, homeowner is going to replace the unit."
Near Uhland, TX 78640
Leonardo
Job Details: 11/08/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for unit not getting water in. Test unit and found water is on and water pressure good. Test unit and found valve getting power but not allowing water to come in. Replaced valve inlet test unit and unit getting water in to unit. No leaks present and wash motor and drain motor working correctly.
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Arrived on site. Check for mold issues. Found mold in the refrigerator and freezer compartment. Customer stated unit was in storage for a few months.Showed customer how to remove bins to get access to mold. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Arrived on site. Check for mold issues. Found mold in the refrigerator and freezer compartment. Customer stated unit was in storage for a few months.Showed customer how to remove bins to get access to mold. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/08/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Arrived on site. Check for mold issues. Found mold in the refrigerator and freezer compartment. Customer stated unit was in storage for a few months.Showed customer how to remove bins to get access to mold. No leaks present. Job complete
Near Kyle, TX 78640
Kevin
Job Details: 11/08/2018
WASHER WHIRLPOOL WTW8040DW1 "Arrived on site and started washer on a normal cycle and no water would enter. Set washer into a diagnostic cycle and it added water properly, started washer again on normal cycle and it will Now begin the cycle normally and it is filling with water. No water leaks from connections at time of service"
Near Round Rock, TX 78681
Lou
Job Details: 11/06/2018
REFRIGERATOR WHIRLPOOL WRF767SDEM00 "arrived on site to inspect refrigerator leaking. Upon further inspection, the customer advised that the unit was leaking from the back right side corner where the compressor is located so he turned the water off at the wall and the leak stopped. I removed the back cover to inspect the valves. I turned the water on and the customer got a cup of water from the dispenser and I found no leak. I did find evidence of water residue in the drain pan and on the bottom panel near the compressor, but no active water leak. I checked the valve connections and they were dry. I checked the connection at the water valve in the wall and it was dry. I checked the water lines at the back of the unit and did find any cracks or wet spots/leaking. I advised the customer that should this occur again to remove the back cover and take pictures of the leak/water to get a better idea of where the leak is coming from. No water leaks observed during service, job completed."
Near Georgetown, TX 78626
Lou
Job Details: 11/06/2018
DISHWASHER WHIRLPOOL DU800DWGU2 "arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I found the the unit is opting as designed, but the customer is using rinse aid as a detergent. I explained the difference in detergent and rinse aid and use and care tips and types of detergent to use for the unit. No water leaks observed during service, job completed."
Near Georgetown, TX 78626
Lou
Job Details: 11/06/2018
WASHER SAMSUNG WA422PRHDWR/AA02 "arrived on site to inspect water going into the tub of the washer when not operating. Upon further inspection, the customer had the water turned off to the unit and they advised that hen the washer is not on, water will rush into the tub unwanted. After turning the water on to the unit and testing, the water continued to run into the tub. . I removed and replaced the water valve and tested the unit and it operated as designed. I found that there was a lot of debris in the hot water valve which was causing it to be defective. Also included with this ticket are tickets 203845 and 203844.
Near Georgetown, TX 78633
Lou
Job Details: 11/06/2018
REFRIGERATOR WHIRLPOOL WRS965CIAM00 "arrived on site to inspect unit not cooling in both compartments. Upon further inspection, using my multimeter, I placed my thermal lead inside the rc section ad my temp reading was 51 degrees. I tested the fc section in the same manner and my temp reading was 10 degrees. When I opened the door to the fc section, I found a large amount of frost on the Evap cover. I removed the Evap cover to find a large amount of frost/ice on the evaporator. Using my steamer, I removed the ice/frost and tested ohmed to the heater and it was closed/good. I found that one of the connections to the heater was not filled connected. I tested ohms to the bi-metal and found it open so I tested voltage to the bi-metal and found that there is voltage to the part. I removed and replaced the bi-metal and using manufacturers approved silicone, I filled the wire nuts to keep moisture from getting inside and shorting the bi-metal. I tested the unit and the Evap had a nice frost
Near Georgetown, TX 78633
Lou
Job Details: 11/06/2018
WASHER WHIRLPOOL WTW5500XW2 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the capacitor and tested the unit in automatic and manual test mode. The unit operated as designed with no error codes. No water leaks observed during service, job completed."
Near , TX 78628
Jerry C.
Job Details: 11/06/2018
DISHWASHER WHIRLPOOL WDF520PADM7 "WDF520PADM7 Arrived to inspect drying issues. I found the customer has a water treatment system and was using detergent tablets and pre-rinsing. I advised the customer this unit is a low water consumption machine and they will need to greatly reduce the amount of detergent, I recommended one teaspoon of the liquid automatic detergent of their choice. I advised on the use of rinse agent and set it to #1. I discussed the importance of purging cold water from the hot supply prior to use. No leaks observed during service."
Near Bertram, TX 78605
Thomas L.
Job Details: 11/06/2018
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for no cool condition. Found freezer at -2 degrees and 37 degrees in fresh food section. Customer says unit will totally go dead, no lights nothing. She resets the breaker and it all goes back to working fine. Spoke with manufacturer (JK) and he recommended replacing the user interface. Replaced user interface. All water connections were dry. SR# 7723354306
Near Austin, TX 78731
Luis
Job Details: 11/06/2018
ICE MACHINE JENN-AIR JIM158XYRS0 "Arrived on site for no ice. Ran diagnostics found no water entering reservoir found filter not fully inserted to housing,installed filter to,housing good water flow found recirculating pump not pumping water to plate installed new pump ran diagnostics all test passed unit working as designed."
Near New Braunfels, TX 78130
Robert
Job Details: 11/06/2018
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived on job to replace door and nameplate. After replacemen customer check work and was satisfied. No leaks detected. Job complete.
Near Austin, TX 78748
Kevin
Job Details: 11/06/2018
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspect the dryer and found it is heating properly but there is no airflow through lint screen. Removed vent hose and airflow has returned, recommended to customer that vent to the exterior of home be cleaned/cleared by a service it is blocked and not allowing dryer to operate properly. Dryer is new and there is no lint buildup at time of service in it. Job complete. Documented service call with safety team."
Near Austin, TX 78748
Kevin
Job Details: 11/06/2018
WASHER GE WBVH5300K0WW "Arrived on site and inspected washing machine and found no water for signs of leaking with kick panels removed. Started a cycle and washer filter properly completed cycle and drained and did not find any leaking components, leaking from valve, or drain hose to stand pipe. Could not confirm customers experience again. Washer is not leakingCarla recommend turning over to another service provider for a second opinion. Job complete"
Near Austin, TX 78746
Kevin
Job Details: 11/06/2018
ICE MACHINE KITCHENAID KUIC18PNXS2 "arrived on site and inspected ice machine and found very little cooling function at no Cross pattern visible. Machine will fill with water, recirculating pump will operate what the connection is highly corroding. Drain pump isn’t moving the water properly. A sealed system repair would be needed and quoted customer Recirculating pump, compressor, evaporator , access fitting .
Near Austin, TX 78741
Kevin
Job Details: 11/06/2018
WASHER WHIRLPOOL WFW8540FW1 "Arrived on site and replaced control board and control panel diagnosed on previous visit. After replacement UI is now responding properly. Ran a diagnostic cycle and confirmed all operations are working properly. No water leaks from connections at time of service, job complete."
Near Austin, TX 78753
Paul
Job Details: 11/06/2018
RANGE WHIRLPOOL WFG320M0BW2 Arrived onsite for the range to replace the previous diagnosed parts by SM. I replaced the regulator and tested the oven. The oven is heating and working as designed. There were no gas leaks present at the time of service. Call complete.
Near Austin, TX 78746
Kevin
Job Details: 11/06/2018
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site and inspected washing machine and found hot water inlet screen is clogged with sediment. After clearing water well now flowing properly. Ran a diagnostic cycle and confirmed all functions are correct. No water leaks from connections at time of service, job complete FL320 "
Near Austin, TX 78756
Scott
Job Details: 11/06/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site for freezing on top shelf. Replaced harness w/ thermistor . Advised customer not to pile stuff around air vent . No water leaks detected at time of service . Job complete .
Near Austin, TX 78731
Luis
Job Details: 11/06/2018
REFRIGERATOR KITCHENAID KSSP48QFS05 "Arrived on site for no ice. Ran icemaker through a cycle no water entering icemaker. Removed fill line no blockage in water line,ran icemaker through another cycle valve getting power solenoid not energizing,diagnosed unit will need water valve. Valve is discontinued also found insulation has pulled from bottom of cabinet causing excessive moisture under unit pictures uploaded to sd quik pic."
Near Austin, TX 78703
Luis
Job Details: 11/06/2018
ICE MACHINE KITCHENAID KUIC15PLXS1 "Arrived on site for no ice. No power at outlet,connected power to other source ran diagnostics all test passed customer will need an electrician to find out reason for no power at outlet."
Near Austin, TX 78758
Paul
Job Details: 11/06/2018
REFRIGERATOR KITCHENAID KSRG25FKSS18 Arrived onsite for the refrigerator with a no ice condition. I found the receiver not passing voltage to the ice maker. I installed a new emitter and receiver kit. I tested the unit and it went thru a harvest and filled the mold with water. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Del Valle, TX 78617
Wesley
Job Details: 11/06/2018
REFRIGERATOR WHIRLPOOL WRT511SZDW00 Arrived on site and found gap in unit fridge seal. Repaired gap with truck stock silicone and and reshaped gasket. All checks good. Unit is now operating as designed
Near Georgetown, TX 78628
Jerry C.
Job Details: 11/06/2018
REFRIGERATOR KITCHENAID KFCS22EVMS7 "KFCS22EVMS7 Arrived to inspect leak. The prior service corrected the drain tube and ice in the fc floor issue, but a difficult to see crack was missed in the drain pan area, away from the drain connector. I removed and replaced the faulty drain pan and tested. Operational test good, no leaks observed during service. Warranty applied to labor. Drain pan."
Near Georgetown, TX 78628
Jerry C.
Job Details: 11/06/2018
REFRIGERATOR KITCHENAID KSSC42QTS02 "KSSC42QTS02 Arrived to instal previously diagnosed and ordered part. I removed and replaced the electronic control assembly and tested. All function returned to the unit. I removed ice from the door chute and filled gaps within the ice bin mounting plate. I removed the motor cover and removed ice within. I sealed the cover and applied dialectic grease to the upper section of the output shaft. Operational test good, no leaks observed during service. "
Near Austin, TX 78750
Cliff
Job Details: 11/06/2018
RANGE WHIRLPOOL WFG525S0HZ0 Arrived on site to diagnose a range that is sparking on all burners anytime one is turned on. Tested unit and found no mechanical failures at this time and all normal operation. Informed customer of operation of unit. No repairs are needed at this time and all is working properly.
Near Austin, TX 78726
Cliff
Job Details: 11/06/2018
OVEN KITCHENAID KEBK101SSS04 Arrived on site to diagnose an oven is not heating properly. Tested unit and found temperature 10° too low. Reset calibration settings to compensate for offset in temperature. All is working properly at this time and no further repairs are needed.Svc/Lbr
Near Austin, TX 78726
Cliff
Job Details: 11/06/2018
DISHWASHER WHIRLPOOL WDF520PADM5 Arrived on site to diagnose a dishwasher that is tripping the breaker. Tested unit and found no mechanical failures to dishwasher at this time and all working properly. Did no unit on GFCI breaker and GFCI indicates failure with breaker. Also advised homeowner manufacturer does not recommend having appliances on GFCI type of circuit due to possibility of breaker tripping. No repairs can be done by Appliance Express Conference Line and homeowner will need electrician to update breaker to prevent future issues. No leaks were found at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 11/06/2018
WASHER WHIRLPOOL WFW72HEDW0 Arrived onsite. Spoke with Raymond and advised of unit is not under warranty. They will need to setup on OnStop account so that it can be paid. Advised MS of issue. No work performed to unit.
Near Killeen, TX 76549
Arthur B.
Job Details: 11/06/2018
DRYER WHIRLPOOL WED4900XW0 Arrived onsite for customer complaint of dryer making loud noises when tumbling. Removed back panel and removed blower wheel housing. Found pens and pencils scraping on the blower wheel. Removed obstructions and reassembled. Tested unit. Dryer now heats and tumbles quietly. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Georgetown, TX 78633
Lou
Job Details: 11/06/2018
WASHER WHIRLPOOL WTW5500XW2 "arrived on site to inspect washer not draining or spinning. Upon further inspection, I placed the unit in diagnostics and tested. The unit showed error code F7E6-motor fault. I cleared the code and continued with testing. The unit operated as designed but I noticed that during agitate ad spin, the basket was slow to start. I tested the unit in manual mode and tested on high agitate and high spin. Again, the basket was slow to turn but then would go into full speed. I am ordering the capacitor and a CNOTE LSO (per customer request) and scheduled return service for 11/05/18 since we have a part available at the office. No water leaks observed during service. ; ordrng 1 CNOTE (LSO) and 1 W10804664 (capacitor)"
Near Harker Heights, TX 76548
Al
Job Details: 11/06/2018
DRYER WHIRLPOOL GEW9200LW1 "203271 Ramsdell- Arrived on-site for (Dryer- Wont start - SELECT START THERE IS POWER - THEN THERE IS A HUM BUT DOES NOT WORK). Verified complaint and R/R the blower, blower housing, motor & belt. Tested unit after installing the above parts. Unit operated as designed. Cleaned lint in and around unit."
Near Austin, TX 78746
Kevin
Job Details: 11/06/2018
WASHER WHIRLPOOL WFW92HEFBD0 "Arrived on site and inspected washing machine and found hot water inlet screen is clogged with sediment. After clearing water well now flowing properly. Ran a diagnostic cycle and confirmed all functions are correct. No water leaks from connections at time of service, job complete quoted customer FL320 "
Near Georgetown, TX 78633
James
Job Details: 11/06/2018
DRYER MAYTAG MGD9700SQ0 Arrived on site and tested operation. Found unit will start but has not heat. Inspected burner and found igniter to be good. Found visible crack on coil. Unit will need new coil set to repair. ; ordrng 1 279834 (2 coil gas valve set)
Near Little River-Academy, TX 76554
Al
Job Details: 11/06/2018
WASHER MAYTAG MVWB835DW1 "Arrived on site to install lid lock switch that was pre diagnosed. R/R the new switch. Tested unit, no water leaks observed"
Near Holland, TX 76534
Al
Job Details: 11/06/2018
DISHWASHER WHIRLPOOL KDFE104DSS5 Arrived to inspect (Dishwasher is hard to close doesn't start sometimes starts when you lean up against it other) Confirmed complaint and removed and replaced the door latch. Tested unit and tested as designed. No leaks observed.
Near Salado, TX 76571
Al
Job Details: 11/06/2018
REFRIGERATOR WHIRLPOOL ET21NKXGW02 "Arrived to inspect (EVERYTIME COMPRESSOR TURNS ON, MAKES LOUD RATTLING NOISE- IT DOES GO AWAY IF YOU PUSH ON THE DOORS) I found the rear panel of the fcc had 3 of the 4 screws loose. I disassembled the back wall and tightened the remaining screws and reassembled the fc. all lines were dry. Unit tested as designed."
Near Round Rock, TX 78665
Steve C.
Job Details: 11/06/2018
DRYER WHIRLPOOL WED7500GC0 Arrived on site to replace the blower wheel due to noise. While removing the wheel found it has seized onto the shaft of the motor. Also replaced the motor. Assembled the unit and tested the unit. Unit works properly and advise customer to clean air vents every six months.
Near Round Rock, TX 78665
Steve C.
Job Details: 11/06/2018
OVEN WHIRLPOOL WFG515S0ES1 Arrived on site for the unit intermittently will not ignite on bake cycle. Tested the unit and made sure unit is properly grounded and the outlet checks good. Called Whirlpool Sr#7723356202 Rick and advise to check unit is properly grounded. Also found the drawer under the unit is full of bakeware and when closed some bakeware is touching the igniter. Tested the unit and unit ignites properly. No gas leak is present.
Near , TX 78641
Lou
Job Details: 11/06/2018
DISHWASHER WHIRLPOOL WDF330PAHS1 "arrived on site to inspect dishwasher not drying. Upon further inspection, I placed the unit in diagnostics and tested with no error codes in the beginning. The unit operated as designed with no error codes at the end of testing. I recommended to the customer tips for use and care of the unit such as types of detergent and rinse aid to use and how much and which cycles to use. Also advised to purge the cold water by running the hot water at the kitchen sink faucet to allow the hot water to enter the dishwasher upon starting the unit. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 11/06/2018
OVEN KITCHENAID KOST100ESS03 "arrived on site to inspect oven no working. Upon further inspection, I found no power to the unit with the breaker on. I removed the main control and verified ohms to the fuse. Using my oven dolly, I removed the unit from the wall and found the unit is not wired at the junction box on the back wall. I advised the customer of my findings and advised that an electrician would have to wire the unit as the power cord is not part of the oven itself. No further repair needed, job completed. Customer was with a potential buyer and not available to sign for receipt."
Near Cedar Park, TX 78613
Lou
Job Details: 11/06/2018
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "arrived on site to inspect ice buildup in freezer. Upon further inspection, the customer opened the freezer door to to show me the ice buildup on the top of the door and near the light switch. I closed the fc door and opened the rc doors to inspect the fc door gasket at the top. I found that the gasket had an approximate 1/4 inch gap in it. I also found that the sides of the fc door gasket were tighter towards the bottom of the door than at the top of the door. I adjusted the door brackets ad using my heat gun, I remolded the gasket and tested. The door closed and the gap was sealed. Using manufacturers approved silicone, I sealed the gaps in between the fc section molding and chassis. I did the same for the rc section. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Near Austin, TX 78717
Lou
Job Details: 11/06/2018
REFRIGERATOR KITCHENAID KRSC500ESS01 "arrived on site to inspect refrigerator doors not level. Upon further inspection, I found that the right rc door was higher than the left fc door. I lowered the leveling feet to level the unit then using a 5\16 wrench, I lowered the right rc door by adjusting the hinge nut at the bottom right corner of the rc door. Tested the unit and it operated as designed. No water leaks observed during service, job completed. No one available to sign receipt."
Near Round Rock, TX 78665
Steve C.
Job Details: 11/06/2018
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on site for the unit is not washing properly. Tested the unit and found the unit will fill up with water but not wash. Found the sump and motor is defective. Replace the sump and motor and tested the unit. Unit is working properly and all water connections were dry at the time of service.
Near Austin, TX 78704
Scott
Job Details: 11/06/2018
MICROWAVE KITCHENAID KEMS379BSS01 "Arrived on site for broken oven glass . Found inner glass broken on oven door . Replaced glass. Job complete ."
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 11/06/2018
WASHER MAYTAG MHW5500FW0 Arrived onsite for customer compliant of front load washer not draining properly. Ran diagnostics and found no error codes. Customer showed me how much soaps she uses. Advised customer that too much soap is use if which is causing poor draining. Advised customer on how much soap to use. All check ok. All water connections were dry at time of service. M&S has came off unit
Near Georgetown, TX 78628
Jerry C.
Job Details: 11/06/2018
REFRIGERATOR KITCHENAID KRFC704FBS00 "KRFC704FBS00 Arrived to inspect cooling issue. I found the unit just slightly below room temperature and all functions appeared to be present. I checked the high side discharge and found it slightly warm at the compressor, but room temperature prior to its entrance into the condenser. Amp draw was .66 and too low for the unit with its warm internal temperatures. The sealed system has failed and will require replacement. Office to order the compressor, both evaporators, service port and dye drier. Oil-less system will require gauge kit. Please allow 3 hours for sealed system service. No water connected to unit. ; ordrng 1 CNOTES (SEALED SYSTEM, 3 HOURS PLEASE) and 1 OIL-LESSGAUGES (OIL FREE GAUGE KIT) and 1 TJ90SF8404 (SERVICE PORT ) and 1 W10843121 (drier-tube, NON DYE) and 1 W10865322 (evaporator) and 1 W11025999 (compressor) and 1 W11035643 (evaporator)"
Near Kempner, TX 76539
Arthur B.
Job Details: 11/06/2018
DRYER MAYTAG MEDX655DW1 Arrived onsite for customer complaint of dryer not heating. Checked incoming voltage and found only L2 to Neutral is 120v. L1 to Neutral is 0v. Flipped breaker and checked wiring to receptacle. Found L1 wiring loose to receptacle. Tighten wiring and reassembled. Flipped breaker back on. Unit now getting proper 240v. Tested unit. Unit now heats and tumbles as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Austin, TX 78753
Joseph C.
Job Details: 11/06/2018
DISHWASHER KITCHENAID KUDC20FXSS4 "Arrived on site for “no water entering unit” complaint. Inspected unit and found grit in inlet valve. Removed and replaced inlet valve. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/06/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site. Checked for no operation issues. Found error code for bad control. Replaced control and cycled, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/06/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site. Checked for no operation issues. Found error code for bad control. Replaced control and cycled, all functions tested OK. No leaks present. Job complete"