Near Buda, TX 78610
Richard
Job Details: 07/06/2020
WASHER MAYTAG MVWB835DC3 Arrived onsite for the washer not turning on. During testing found that the console is not responding. Found that the gas dryer was also plug into the same outlet as the washer. Replaced console and main control and plug washer into a different outlet so it can be on its own dedicated outlet. Washer tested fine and no leaks detected complete
Near Driftwood, TX 78619
Richard
Job Details: 07/06/2020
DISHWASHER KITCHENAID KDTE104DSS0 Arrived onsite for the dishwasher leaking. Installed new sump and pump motor that was ordered. Dishwasher tested good and no leaks detected. Complete
Near Lockhart, TX 78644
Leonardo
Job Details: 07/06/2020
DISHWASHER BOSCH SHX7PT55UC/04 Arrived on site to test unit for no power. Found u it getting 120volts. Will need to replace control board and panel. Will replace both partsWill order parts and return will need 2 hours ; ordrng 1 12010234 (OPERATING MODULE ) and 1 2HOURS (2 HOURS )
Near Austin, TX 78717
David Z
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM "Arrived on site to diagnose refrigerator that was making a buzzing sound in the freezer. Performed diagnostic n unit. Found FC Evap is not defrosting. Checked thermistors and bimetal and found all is good. Customer said another company replaced the Evap harness and motor less then 6 months ago. Defrosted FC and found a gap in the pad that blocks air from the RC vent. Sealed gap with permagum from truck stock. Replaced UI due to being able to turn on defrost heater, but not have it trigger on its own. Set defrost mode to standard. Call complete."
Near Georgetown, TX 78626
Lou
Job Details: 07/06/2020
WASHER WHIRLPOOL WTW7300XW0 "Arrived on site to inspect washer error codes. Upon further inspection, placed the unit in diagnostics showing error code F51. Cleared the code and manually tested the spin cycle and it operated as designed. Following the tech sheet, I tested resistance from P5 & P10 connectors at the control and all showed to be good. I advised the customer of my findings and advised that I am ordering the control and if our office can’t locate one, then we will contact their extended warranty and advise and allow them to attempt to locate the control. No water leaks observed during service. Ordering the motor control and office to schedule return service if one is found. Also ordering the rotor and stator just in case.; ordrng 1 280146 (rotor) and 1 W10299400 (cntrl-elec) and 1 WPW10419333 (stator)"
Near Georgetown, TX 78626
Lou
Job Details: 07/06/2020
MICROWAVE WHIRLPOOL WMH31017HS "Arrived on site to inspect microwave not heating and smoke coming from the unit. Upon further inspection, I found the diode was burnt and the unit is not heating after testing. Tested the magnetron and it failed. I removed the unit from the wall and disassembled and removed and replaced the magnetron, capacitor and diode. Retested the unit and it is operating as designed. Reassembled and remounted the unit on the wall and retested again. Unit continues to operate as designed. Job completed."
Near Belton, TX 76513
Jonathan M
Job Details: 07/06/2020
REFRIGERATOR KITCHENAID KRFF507HPS01 Arrived on site for refrigerator that won’t make ice. Inspected unit and work area. Placing it in service diagnostics and found an E5 on the icemaker error code test. This indicates that the icemaker thermistor had failed. Replaced ice maker and tested unit. Unit is working as designed. Call complete.
Near Sunset Valley, TX 78745
Luis
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL KSF26C6XYY04 "Arrived on site for cooling compliant. Found fresh food evaporator incased in ice. Diagnosed a defective defrost thermistor,defrosted evaporator replaced thermistor and fan scroll,ran diagnostics changed defrost setting to basic, checked air flow good.
Near Pflugerville, TX 78660
David S
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Arrived on site for ice maker not making ice. I inspected the unit and work area. The previous technician had the customer defrost the unit. I gained access to the fc motor harness and replaced new. I also replaced the main control and UI control to correct the defrost issue. I also found the unit in adapt defrost. I changed it to basic defrost to improve function. No water leaks detected. I found the freezer rc right side door gasket torn. I am ordering the gasket W10407212 to complete the repair. .; ordrng 1 W10407212 (gasket-fip)
Near Georgetown, TX 78628
Lou
Job Details: 07/06/2020
OVEN KITCHENAID KEMS308SSS00 "Arrived on site to inspect wall oven combo heating issues. Upon further inspection, customer advised that the unit is not baking correctly. When they tested the unit on bake at 375, once the unit reached preheat, the temps continued to rise above 500 degrees and the broil element was bright orange. I place the unit in diagnostics and checked error codes and it showed F1E0. Attempted to clear the code but the unit failed to respond. I removed and replaced the oven UI and placed in diagnostics and the error code cleared immediately. I tested and the Unit is operating as designed. Job completed."
Near Leander, TX 78641
David S
Job Details: 07/06/2020
ICE MACHINE KITCHENAID KUIX305ESS2 "Arrived on site for ice maker not making ice. I inspected the unit and work area. I found the water filling the reservoir slow. I inspected the valve and swapped in a new one. The reservoir was still filling slow. I removed the filter and it started to fill properly. I spoke with customer about replacing the after filter, they stated they would order a new one from amazon as that on was new. Job complete. No water leaks detected."
Near Georgetown, TX 78626
Lou
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL ED2FHEXVS03 "Arrived on site to inspect refrigerator water dispenser leaking. Upon further inspection, the customer provided a video of the dispenser leaking water which showed a constant drip. Found the unit with the water turned off. Turned the water on at the outlet in the wall and tested the dispenser/valve. Unit is operating as designed. Tested the ice maker and as it dispensed water into the tray, the water stopped when the refrigerator valve shut off. I advised the customer of my findings and don’t recommend replacing the valve at this time.Recommended to the customer to contact our office if the issue reoccurs. No water leaks observed during service, job completed."
Near Austin, TX 78731
Jacob
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS01 Arrived onsite for unit not closing properly. Tested unit. Found that slides were not closing unit correctly. Replaced slides. Tested unit. Unit test good. No issues at this time. Job complete.
Near Round Rock, TX 78681
David Z
Job Details: 07/06/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 "Arrived on site to diagnose water leak coming from unit water dispenser. Ran unit and saw some dripping. Checked filter housing and found leak in filter housing, allowing air in. Ordering new filter housing. Customer also found a good sized dent in the door which will require replacement. ; ordrng 1 W11301144 (dor-fip) and 1 W11346622 (RESERVOIR AND FILTER HEAD) and 1 WPW10612926 (nameplate)"
Near Austin, TX 78748
Leonardo
Job Details: 07/06/2020
DISHWASHER KITCHENAID WDT920SADM2 Arrived on site to test unit for leak. Tested unit and found warped brace. Need to order and replace brace W10850371.. ; ordrng 1 W10850371 (BRACE)
Near Buda, TX 78610
Richard
Job Details: 07/06/2020
DRYER WHIRLPOOL WED72HEDW1 Arrived onsite for the dryer making a noise. During testing found that the idler pulley was the cause of the noise . Used repair kit and replaced idler pulley and belt. And installed pads under motor bracket because it was starting to get noisy. Dryer tested good and noise is gone. Complete
Near Waco, TX 76712
Jonathan M
Job Details: 07/06/2020
REFRIGERATOR GE GSL25JFRFBS "Arrived on site for refrigerator that is leaking from the freezer section and will not dispense ice. Inspected unit and work area. Found unit leaking due to a clogged drain pipe. Steamed out ice and removed blockage out of drain pipe. Checked ice dispenser and found the unit sending voltage to the dispenser motor but not moving. Tried to turn dispenser motor by hand and found the motor and auger seized up. Could not remove auger from motor. Ordering motor, auger, and motor cover but office will need to get authorization and contact customer for reschedule date due to the cover being out of stock. ; ordrng 1 WR02X11941 (drive auger disp) and 1 WR17X11789 (cover motor & soleno) and 1 WR60X10258 (auger motor asm)"
Near Leander, TX 78641
David S
Job Details: 07/06/2020
DISHWASHER KITCHENAID KDTE304DSS0 Arrived on site for dishwasher heat staying on. I inspected the unit and work area. I gained access to the control and found it shorted out. I replaced the main control and powered the unit back on. I waited a couple of minutes and the heating element didn’t come on. I ran the unit through a diagnostics cycle and it operated as designed. No water leaks detected. Job complete.
Near Kyle, TX 78640
Brandon
Job Details: 07/06/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for customer complaint of long dry times, found vent hose was kinked and weak air flow, instructed customer to shorten up vent hose and make sure the hose doesn’t kink when pushed back, unit itself tested good."
Near Austin, TX 78735
Leonardo
Job Details: 07/06/2020
COOKTOP WHIRLPOOL KGCS166GSS2 Arrived on site to test unit for vent not going up and vent hood creating condensation. Found all of unit completely covered In mildew. You will have to replace everything in the unit and take the unit out and clean it completly. There’s no way to fix. Job complete.
Near Round Rock, TX 78681
David S
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for food freezing in the fresh food section. I inspected the unit and work area. I found the unit had good air flow and nothing was blocking the RC thermistor. I inspected the thermistor and the freezer evaporator, both look and tested good. I replaced the diffuser and the UI control to correct the freeze isn’t issue in the fresh food section. Job complete. No water leaks detected."
Near , TX 78654
James
Job Details: 07/06/2020
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site and tested operation. Found unit full of water due to external pump failure. Bypassed pump and tested operation. Found all other functions test good. Installed new external pump and tested operation. Found recirculating pump has now stopped running but is getting proper voltage. Installed new and tested operation. Found no power is now getting to either pump and the internal drain pump ohms open. Unit has a cascading failure caused by original external pump had shorted internally. Unit will also need internal drain pump, harness and control to complete repair.; ordrng 1 AUTHO (AUTHO) and 1 W11034363 (cntrl-elec) and 1 W11126268 (harns-pump) and 1 WPW10489125 (pump)"
Near , TX 78654
James
Job Details: 07/06/2020
OVEN KITCHENAID KEBS209BSS01 Need to reschedule. Customer ordered part has not arrived.;
Near Austin, TX 78749
Richard
Job Details: 07/06/2020
WASHER MAYTAG MVWB835DW4 Arrived onsite for the washer leaking. Ran diagnostics and found that the water valve was not closing correctly and leaking water into the basket. Replaced valve and tested. All functions worked good and no leaks detected complete.
Near Cedar Park, TX 78613
David S
Job Details: 07/06/2020
WASHER KITCHENAID KDTM354DSS5 Arrived on site to install previous diagnosed parts. I gained access to the pump and motor assembly. I removed the failed assembly and installed new. I ran a diagnostics cycle and monitored for leaks. The unit operated as designed no water leaks detected. Job complete.
Near Austin, TX 78738
Brandon
Job Details: 07/06/2020
WASHER MAYTAG MHW5500FW1 "Arrived on site for customer complaint of unit giving error code and not being able to start a cycle, found error codes F3e1 f5e2 F6e3 f8e3 in diagnostic mode, found water level sensor issue, I replaced water level sensor and ran a test cycle in diagnostic mode, unit tested good.
Near Austin, TX 78734
Brandon
Job Details: 07/06/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for customer complaint of broken pieces, found tub ring broken due to failed suspension rods, ordering tub ring and suspension rods. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 4 W10780045 (suspension)s and 1 WPW10531289 (tub ring)"
Near New Braunfels, TX 78130
Noah D
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site to inspect fridge for frosting, upon inspection for gap in freezer lining found left side was not touching edge, manipulated gasket and corrected hinges to fill gap and seal correctly. Blow dried the gasket to seal shape. Complete"
Near Lockhart, TX 78644
Noah D
Job Details: 07/06/2020
DRYER WHIRLPOOL WED4950HW0 "Arrived on site to inspect dryer for not drying, upon inspection found the exit thermistor shorts. Replaced thermistor and tested. Bad airflow detected at vent. Instructed customer to have blockage removed. Complete"
Near Austin, TX 78741
Jacob
Job Details: 07/06/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite for unit not going advancing to next cycle after unit has filled with water. Tested unit in diagnostics. Unit got through fill stage then Shut off abruptly. Tested unit again. Found that electricity from plug is dropping voltage and is not allowing unit to get through cycles. Plugged unit in to another socket to test. Unit test good. No leaks at this time. Job complete
Near Round Rock, TX 78665
Lou
Job Details: 07/06/2020
DRYER SAMSUNG DV56H9100EG/A2 "Arrived on site to install previously diagnosed and ordered part. Due to the tension pulley separating, I removed and replaced the tension pulley and tested. Unit is operating as designed. No lint observed during service, job completed."
Near Kingsland, TX 78639
James
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS03 Arrived on site and tested operation. Found right door sitting taller than left door. Found lower hinges have separate reveals caused by bent hinges. Will need to return with new hinges to repair. ; ordrng 1 W10917991 (hinge-door) and 1 W10917992 (hinge-door) and 1 WP12963204ED (hinge) and 1 WP12963205ED (door hinge)
Near Hutto, TX 78634
Cliff
Job Details: 07/06/2020
REFRIGERATOR FRIGIDAIRE LFSS2612TF Arrived on site to diagnose a refrigerator that is not cooling properly. Found air leak in liner gaps causing damper to freeze. Sealed gaps with food grade silicone and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78130
Robert
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM2 Arrived on job for complaints of freezing temperature. Found control not responding properly After replacement test operation.
Near Leander, TX 78641
David S
Job Details: 07/06/2020
MICROWAVE WHIRLPOOL WMH31017AS3 Arrived on site fo hood light not working. I inspected the unit and work area. I found the socket had a bulb housing stuck in it. I replaced the house. I. I replaced the hulk and tested the light. The hood light now works.
Near New Braunfels, TX 78130
Robert
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM Arrived on job for complaints of cold temperature in refrigerator. Found thermistor out of range.
Near Kempner, TX 76539
Al
Job Details: 07/06/2020
DRYER WHIRLPOOL GEW9250PL1 "Arrived to inspect dryer not starting.I opened the door, closed the door and unit powered on as designed.I preformed this 3 more times before leaving. I even let the customer power on the unit and it worked fine.Job complete"
Near Dripping Springs, TX 78620
Richard
Job Details: 07/06/2020
VENTHOOD UNKNOWN WVW51UC6HV0 Arrived onsite for the vent making a noise. Was not able to install blower motor because the vent hood installed too high for me to gain access to the blower motor. Advised customer to have someone to uninstall the vent hood so we can gain access and to call us when it’s uninstalled. ; saved tckt
Near Austin, TX 78729
Eman J.
Job Details: 07/06/2020
MICROWAVE WHIRLPOOL WMH54521JZ Arrived onsite for microwave not heating. Tested system. Found magnetron faulty. Replaced magnetron. Tested system. Everything works as designed. Job complete.
Near Round Rock, TX 78681
Cliff
Job Details: 07/06/2020
COOKTOP JENN-AIR JGCP436HM00 Arrived on site to diagnose a cooktop that is making unusual noises. Found ac air vent pointing directly at cooktop causing flame distortion and crackling noise. Contacted Techline to advise issue is caused by environmental circumstances and no repairs are possible to correct it. Spoke with Scott and he documented file.File#7728102735
Near Round Rock, TX 78681
Kayman
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL MRT311FFFZ Arrived onsite to install previously diagnosed parts. I found the current door is sealing and doesn’t need to be replaced. I also found a gap between the chassis and liner of the RC section at the bottom. Upon inspection of the FC I noticed a patch of ice formed on the right side of the evap cover. I removed the evap cover and found a large block of ice on the right side over the thermistor capillary and suction lines with no frost pattern present the unit will need a sealed system repair with new evaporator and compressor. The customer would like to reach out to the manufacturer to see what the options are for replacing the unit. Ordering evaporator (W10836706) compressor (WPW10507886) access valve (W10913906) o
Near Pflugerville, TX 78660
Kayman
Job Details: 07/06/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher not heating. I put the unit into diagnostics and the unit showed a F7E1 code indicating a bad heater element. I tested amp draw on the element and got a 0 reading when the element was supposed to engage. I replaced the heater element and the new one drew 8 amps during heating which is within factory standard for the heaters amp draw. The unit is now working as designed and no leaks detected during time of service.
Near Georgetown, TX 78628
Tyler
Job Details: 07/06/2020
RANGE KITCHENAID KFDC506JSS00 Arrived on site for a range that would not turn on. Upon further inspection I found that the UA control board as well as the encoder knob selection for the oven or not communicating with one another we will need to order both parts in order to get the issue resolved other than that everything else on the oven is working perfectly fine and functioning as designed. Unit was giving a F2e2 error code; ordrng 1 W11384768 (CONTROL ELECTRIC ) and 1 W11385634 (MAIN CONTROL)
Near Pflugerville, TX 78660
Kayman
Job Details: 07/06/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for wall oven combo intermittently not heating. I replaced the ACU control and the unit is working as designed. I advised the resident to keep an eye on it and to let us know if there are any more heating issue. Job complete.
Near Austin, TX 78738
Richard
Job Details: 07/06/2020
WASHER LG WM3570HWA Arrived onsite for the washer filling up with too much water causing the water to leak out the door. During testing found that the pressure switch hose had popped off the tub causing the pressure switch to not work correctly. Installed pressure switch hose back on and washer tested fine and no leaks detected. Complete
Near Temple, TX 76502
Al
Job Details: 07/06/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived to inspect washer not draining.Confirmed the complaint through diagnostics test.Removed and replaced the drain pump and noticed a massive blockage of what customer explained as a giant rug she washed.Reassembled and unit tested as designed and drained.All water lines were dry at the time of service.Job complete
Near Kempner, TX 76539
Al
Job Details: 07/06/2020
WASHER MAYTAG MHWE500VP00 Arrived to inspect front load washer knock during spin cycle.Customer had a video of unit sounds.The unit sounded like an airplane was directly over the top of the residence.The other noise is directly related to the bearing tub Is defective.I free spun the tub and confirmed the loud grinding noise.Unit will require a complete tub and bearing repair to fix the issues.Office and AHS thread informed.Needs more work ; ordrng 1 CNOTE (RESEARCH FOR PARTS NEEDED IF AUTHORIZED ) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (2 MAN 2 HOURS)
Near Georgetown, TX 78633
Tyler
Job Details: 07/06/2020
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived on site for ice machine not making ice. Upon further inspection I found that there is a sealed system issue. Ran the ice machine through diagnostics and all the hardware checked out perfectly fine and passed every test on the backside of the ice machine the compressor has a rusted hole in it oh that is almost gone completely through the compressor and is about the size of a softball.
Near Georgetown, TX 78626
Lou
Job Details: 07/06/2020
REFRIGERATOR FRIGIDAIRE LFHG2251TF6 "Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=8 degrees & RC=41 degrees. Customer advised that they saw a harness not connected at the back of the unit near the compressor. I removed the back cover and found the harness. Looking at the wiring diagram, I found that the connection goes to the mullion after tracing the wiring. Also found the mullion badly sweating. I reconnected the harness and tested and the mullion is operating as designed. Other than the connection, I found no mechanical issues with the unit at this time. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Wesley
Job Details: 07/06/2020
DISHWASHER KITCHENAID KDPM604KPS0 Arrived onsite and restored function of door motion by correcting the way the toeplate was installed. All checks good. Unit is now operating as designed.
Near Leander, TX 78641
David Z
Job Details: 07/06/2020
DRYER WHIRLPOOL WED9290FW0 "Arrived on site to diagnose dryer that had a broken plastic piece missing from it. Found piece was part of the lint screen housing. Customer also showed me there was a broken hinge on the secondary lint screen cover and it was just hanging. Need AUTHO for cover, also need to bring housing. Customer also requested we perform a cleaning of the unit as part of the use and care guide instructions. . ; ordrng 1 AUTHO (AUTHO FOR COVER) and 1 W11168387 (cover) and 1 W11211470 (housng-out)"
Near Lampasas, TX 76550
Al
Job Details: 07/06/2020
WASHER WHIRLPOOL WFW95HEDC0 Arrived to inspect door not unlocking.Confirmed the complaint and found F3E1 water level sensor error code.Disassembled and checked and cleared the pressure hose and found the air trap was full of debris.I cleaned the air trap out in the utility sink that was full of debris.Reassembled the unit and unit tested as designed.All water lines were dry at the time of service.Door unlocks as designed and unit display now displays time of each individual cycle.Job complete
Near Horseshoe Bay, TX 78657
James
Job Details: 07/06/2020
COOKTOP KITCHENAID KGCU467VSS00 Arrived on site and tested operation. Found orange tipping in flames. Adjusted flames but still same result. Verified correct orifices and regulator setting. Customer stated central heat was also clogged with soot as well as the same build up in dryer. Instructed customer that the propane company will need to come out and test the main regulator to the home. Unit tests good. Job complete
Near Georgetown, TX 78626
Lou
Job Details: 07/06/2020
WASHER WHIRLPOOL WFW8620HC1 "Arrived on site to inspect washer start button not working. Upon further inspection, I attempted to place the unit in diagnostics and the console did not respond. After several attempts, I finally got the unit into diagnostics showing no error codes. I tested the unit manually and then at the end in step 12, the unit automatically tested. Unit operated as designed. I placed the unit back into diagnostics and tested the console and it failed as the start button would not respond and turn the unit off. I am ordering the console and scheduled return service No water leaks observed during service.; ordrng 1 W11327395 (cntrl-elec)"
Near Austin, TX 78723
Eman J.
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ Arrived onsite for refrigerator leaking. Tested system. Found valve with crack. Replaced valve. Tested system. Everything works as designed. Job complete. No water leaks at time of service.
Near Waco, TX 76707
Jonathan M
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, the dryer, and coupler. Place unit in a vacuum and found evidence of a burn out from the prior compressor. Vacuumed out the system and flushed out the system two times. On the final vacuum pressure would not hold in the vacuum. Pump unit with refrigerant and found a leak at the evaporator. Ordering evaporator and will have office schedule return visit with customer. ; ordrng 1 WPW10317013 (evaporator)"
Near Austin, TX 78758
Eman J.
Job Details: 07/06/2020
WASHER WHIRLPOOL WFW7590FW0 "Arrived onsite for washer not spinning. Tested system. Found motor faulty. Ordering stator W10870752, rotor WPW10453673, screw W10253477, screw WPW10253476. Unit is a stacked washer and dryer 2 man is needed. Office please reschedule ; ordrng 1 W10253477 (screw) and 1 W10870752 (stator) and 1 WPW10253476 (screw) and 1 WPW10453673 (rotor)"
Near Mart, TX 76664
Jonathan M
Job Details: 07/06/2020
REFRIGERATOR MAYTAG MSD2542VEB00 "Arrived on site to install previously diagnosed part and check line. Inspected unit and work area Replace starting device and tested unit found a spark a long one of the wires. Condenser fan turned on but compressor did not.. ; ordrng 1 TJ90SF8404 (ACCESS VALVE) and 1 W10139462 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10309395 (harns-wire)"
Near Austin, TX 78724
Eman J.
Job Details: 07/06/2020
RANGE AMANA AGR5330BAB "Arrived onsite to install,previous diagnosed parts. Install screw and igniter. Tested system. Everything works as designed. Job complete"
Near Georgetown, TX 78626
Lou
Job Details: 07/06/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the deli drawer control and harness failure and the deli drawer gasket being badly torn, I removed and replaced the deli harness, drawer door/gasket and control. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
Near Round Rock, TX 78665
David S
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site for fresh food temperature fluctuating. I inspected th unit and work area. I found the damper intermittently failing while running test 3. I also found the light on the UI control not working properly. I explained to the customer the the UI is the brain of the refrigerator and the damper is what allows air flow into the fridge. I recommend replacing both to ensure the unit is operating properly.. I am ordering theDamper WPW10479155, control W10865870. The damper is showing not in stock. The office will schedule when it becomes available. ; ordrng 1 W10865870 (cntrl-elec) and 1 WPW10479155 (DAMPER)"
Near Dale, TX 78616
Noah D
Job Details: 07/06/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 "Arrived on site to inspect dishwasher for not washing dishes, upon inspection found the pump was not operating, replaced and retested. No leaks found. Complete"
Near Kingsland, TX 78639
James
Job Details: 07/06/2020
MICROWAVE WHIRLPOOL WMH31017FB0 "Arrived on site and tested operation. Found fan off balanced causing a rattle. Also found open/close door error. Also found magnetron making a buzzing sound while running. Unit will need new blower, magnetron, capacitor, diode and interlock kit to repair ; ordrng 1 AUTHO (AUTHO) and 1 W10892388 (motor-fan) and 1 W11244494 (interlock KIT)"
Near Pflugerville, TX 78660
David S
Job Details: 07/06/2020
VENTHOOD WHIRLPOOL WVU37UC6FS0 "Arrived on site for vent hood blower motor not working. I inspected the unit and work area. I found the unit wired correctly and the motor no coming on. I gained access to the blower motor and replaced with new. I reassembled,bled the unit and found the motor activating, but making a rattling noise. I am ordering a new blower motor W11100651, and the casing assembly W11099741. The office with schedule when parts become available. ; ordrng 1 W11099741 (casing-asm) and 1 W11100651 (blower-fan)"
Near Leander, TX 78641
Wesley
Job Details: 07/06/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite and found unit operating as designed. Heating properly. Advised customer on findings. Tested normal bake at 350f. All checks good.
Near Cedar Park, TX 78613
David S
Job Details: 07/06/2020
WASHER MAYTAG MVWB765FW1 "Arrived on site for washer not filling properly. I inspected the unit and work area. I found fault code F7E9 locked rotor, I inspected the rotor stator and clutch, all looked good. I ran the unit through a diagnostics cycle the unit operated as designed. I replaced the control because the customer stated the tub was not filling properly. I cleared the water level line. Unit is operating as designed. No water leaks detected. Job complete."
Near Austin, TX 78733
Jacob
Job Details: 07/06/2020
REFRIGERATOR BOSCH B36CT80SNS/03 Arrived onsite for lights in unit not working and panel on right side of crisper drawer. Tested unit. Ordered parts. Office to reschedule ; ordrng 1 10011759 (CONNECTIVITY MODULE ) and 1 12029950 (CONTROL MODULE )
Near Georgetown, TX 78633
Lou
Job Details: 07/06/2020
RANGE WHIRLPOOL WFG515S0EB1 Arrived on site and left the grate kit for the customers range. Customer was home and left the kit with them. Job completed.
Near Georgetown, TX 78628
Lou
Job Details: 07/06/2020
REFRIGERATOR FRIGIDAIRE FFSC2323TS8 "Arrived on site to inspect refrigerator buzzing noises. Upon further inspection, the customer provided a video of the noise which sounded like a vibration noise coming from the back of the unit. I removed the back cover and found the access valve touching the metal cover. I bent the valve back slightly and tested. I could not duplicate the noise. Customer advised that they had removed the back cover and could hear the noise coming from the grey box at the compressor. I found a service pointer from Frigidaire #RF1903 regarding the control box vibration noises. Following that service pointer, I removed the outer cover and found 2 screws test were loose as was the bottom screw that mounts the box to the compressor. I tightened all screws and cycled power to the unit to allow the compressor to kick on. Once the compressor was on, I did not hear any vibration noises. Advised customer of my repairs and leveled the unit. No water leaks observed during se
Near Austin, TX 78750
David Z
Job Details: 07/06/2020
DISHWASHER WHIRLPOOL WDF520PADW7 "Arrived on site to install previously diagnosed sump and motor to resolve unit not running. Installed sump and retested. All is now working as designed, with no water leaks found. Call complete."
Near New Braunfels, TX 78132
Robert
Job Details: 07/06/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on job for complaints of refrigerator temperature warm. Found ice block on cover. Customer will thaw refrigerator to allow access to repair. ; schdld next appmnt for 7/9 THU !
Near Salado, TX 76571
Tyler
Job Details: 07/06/2020
RANGE WHIRLPOOL WFE510S0HB1 Arrived on site for a range that had a bad door that wouldn’t open and was wobbly. Upon further inspection I found that the door hinges in the door were completely bent and out of place causing the door to Rob and not open all the way or shut all the way. Replaced door hinges and thoroughly tested Rest of unit it is now working as designed. Call complete.
Near Georgetown, TX 78633
Lou
Job Details: 07/06/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02 "Arrived on site to inspect microwave wall oven combo console not working. Upon further inspection, I placed the unit in diagnostics showing error code F6E4. Cleared the code and tested on Bake at 350 degrees. When I went to set the timer, the next button didn’t respond. I stopped testing and tested the microwave and when I set the time and seed next, it failed. I am ordering the console and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service when the console arrives (OOS). ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W11297728 (console SS)"
Near Kingsland, TX 78639
James
Job Details: 07/06/2020
VENTHOOD WHIRLPOOL KXU2830JSS0 Arrived on site and tested operation. Found lid switch no resetting properly. Corrected issue and tested. Unit tests good. Job complete
Near Pflugerville, TX 78660
Kayman
Job Details: 07/06/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite to install previously diagnosed parts. I installed the power chord and push to start timer and the unit would still not turn on. I replaced the timer and nothing. I then tested voltage at the terminal block under a load and got a reading of 105v and it drops down to 18v when I pushed the start button. The unit needs at least 108v to power on with 120v being the standard so there is an issue with the electrical inside the wall. I advised the customer that they would need an electrician to come out and fix the electrical issue in order for her dryer to operate. Job complete.
Near Georgetown, TX 78628
Wesley
Job Details: 07/06/2020
OVEN WHIRLPOOL KEBS207SSS04 Arrived onsite and found unit bake element in the upper oven shorted. Replaced element. Unit is now operating as designed. Tested thoroughly.
Near Austin, TX 78745
Jacob
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM07 Arrived onsite for unit having scratches and dent on left side of the unit. Looked at unit. Saw scratches and dent on left side of unit. Called Techline to report findings. Suggested to maybe get matching paint to cover scratches but cannot fix dents. Got SR#7728238478. No issues at this time. Job complete
Near Austin, TX 78741
Leonardo
Job Details: 07/06/2020
RANGE WHIRLPOOL WFG515S0ES0 "Arrived on site to test unit not heating up and gas smell. Tested unit and found pans in storage causing ignitor to short. Removed items, tested unit and unit functions correctly.
Near Georgetown, TX 78626
Lou
Job Details: 07/06/2020
DRYER WHIRLPOOL MEDB850YG0 "Arrived on site to install previously diagnosed and ordered part. Due to the axle inside the blower housing failing, I removed and replaced the housing and tested. Unit is operating as designed. Cleaned the small amount of lint from the unit. No lint observed at the end of service, job completed."
Near Round Rock, TX 78664
David S
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW00 "Arrived on site for fresh food section freezing food. I inspected the unit and work area. I inspected the rc and fc gasket, both look good, no gaps in the gaskets or tears. I replaced the control UI and the diffuser, to correct the freezing issue. I tested the diffuser and it opens and closes when called for, job complete. No water leaks detected."
Near Cedar Park, TX 78613
David S
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site for ice maker not making ice. I inspected the unit and work area. I jumped the ice maker and it wouldn’t go through a harvest cycle. I could not get ahold of the landlord to authorize the payment. The unit will need a new ice maker Office will reschedule when we get authorization from landlord; O-emld tckt
Near New Braunfels, TX 78132
Robert
Job Details: 07/06/2020
DISHWASHER WHIRLPOOL KDTE254ESS2 Arrived on job to replace sump and motor. After replacement test operation all functions working properly. No leaks detected at time of service
Near Horseshoe Bay, TX 78657
James
Job Details: 07/06/2020
DRYER WHIRLPOOL WED9300VU0 Arrived on site and tested operation. Found rollers squealing while unit running. Accessed rollers and found idler hard to turn. Installed new roller kit. Tested operation and found unit working properly. Job complete
Near Austin, TX 78730
Jacob
Job Details: 07/06/2020
REFRIGERATOR GE ZISS420DRJSS Arrived onsite for unit not cooling. Looked at unit. Customer said that son noticed that door was ajar at one point before called out for service. Customer reset breaker. After a while unit was cooling. Found no issues at this time. Job complete
Near Belton, TX 76513
Jonathan M
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for refrigerator that is leaking. Inspected unit and work area. Customer advised that he knew where the leak was coming from because he pulled off the back cover and found it was leaking at the inlet water valve. Removed that cover and turn the water on the unit. Found water leaking from the connection from the filter. Replaced valve and tested unit. Found no leaks and unit is working as designed. All waterlines were dry. Call complete.
Near San Marcos, TX 78666
Noah D
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Arrived on site to inspect fridge for tripping breaker, upon inspection found the start device hanging and burnt. Replaced start device and taped bare wire, unit turned on and checked fine. Complete"
Near Austin, TX 78738
Brandon
Job Details: 07/06/2020
WASHER WHIRLPOOL WFW8620HC1 "Arrived on site to replace failed UI console, after replacing I tested the function of the UI console, unit tested good in diagnostic mode."
Near Leander, TX 78641
Wesley
Job Details: 07/06/2020
WASHER MAYTAG MVWB835DW4 Arrived onsite and replaced the gearcase due to cracked slider magnet causing grinding. All else checks good. Unit is now operating as designed.
Near Austin, TX 78745
Luis
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for customer complaint of door seal. Per customer unhappy suction on fresh food door not as strong as freezer section,remolded fresh food door gasket,gasket sealing correctly to cabinet,called tech support per tech support suction in freezer will be stronger due to temperature and unit working as designed. Sr#7728239190"
Near Austin, TX 78717
David Z
Job Details: 07/06/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to diagnose microwave oven combo that customer says was getting stuck every couple weeks. On arrival found outer keypad buttons unresponsive. Power cycled unit and sable to get functional restore. Called tech line and spoke to a Joel. SR7728243141. Joel advised to get unit connected to WiFi to allow for updates. Once unit is connected and updated customer will need to follow up if issue returns, but this should be resolved via updates. Call complete."
Near New Braunfels, TX 78130
Robert
Job Details: 07/06/2020
DRYER MAYTAG MEDX655DW1 Arrived on job for complaints of no heat. Found thermostat open. Replaced cutoff thermostat and test.
Near Georgetown, TX 78633
Tyler
Job Details: 07/06/2020
REFRIGERATOR KITCHENAID KRFC302ESS00
Near Dripping Springs, TX 78620
Richard
Job Details: 07/06/2020
WASHER GE GCWN2800D1WW Arrived onsite for the washer not cycling properly. During testing found that the timer was the issue. Replaced timer control and washer tested fine and no leaks detected. Complete
Near Briarcliff, TX 78669
Brandon
Job Details: 07/06/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for customer complaint of upper rack falling off, found front stop on right side had come loose, I adjusted right side track and reattached stop, unit tested good, if problem continues, will need tracks and stops."
Near Leander, TX 78641
Wesley
Job Details: 07/06/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived onsite and found unit to be operating as designed. All functions are operating within specifications. Advised customer on best use and care practices. All checks good. Called to document and field recommendations form whirlpool techline. Spoke with Robert, no repair recommendations. all checks good. #7728242422"
Near Hutto, TX 78634
Cliff
Job Details: 07/06/2020
DRYER MAYTAG MEDC465HW0 Arrived on site to diagnose a dryer that it’s not heating. Tested unit and found failed cut off thermostat. Replaced thermostat and tested unit. Found clogged external venting caused unit to overheat. Advised homeowner on findings and recommended duct cleaning company and suggested unit not be ran until vent is cleaned professionally.
Near Jarrell, TX 76537
Tyler
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site for fridge not cooling properly. Upon further inspection found it in the freezer the evaporator coil was almost bone dry the compressor was running and getting proper voltage and amps and the UI controls and other hardware inside the fridge running as designed I noticed on the very back of the refrigerator where the dryer is located there is a lot of corrosion around the welding connections of the top of the dryer indicating a leak had occurred the unit is going to need a sealed system repair please wake all for two hours with a SS technician. Unit will need a new dryer compressor and evaporator coil as well as an access valve. There are no quick connects for this unit; ordrng 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
Near Manor, TX 78653
Eman J.
Job Details: 07/06/2020
RANGE WHIRLPOOL WFE505W0HZ1 "Arrived onsite for previous diagnosed parts. Replaced control, harness, fuse and ecord. Tested system. Everything works as designed. Job complete."
Near Georgetown, TX 78633
Tyler
Job Details: 07/06/2020
MICROWAVE KITCHENAID KOCE500ESS06 Arrived on site for microwave oven combo that was shutting off at random. Upon further inspection found that when the microwave and oven would be run at the exact same time a minute after turning them on it would shut down and tripped the breaker I checked power and amperage to the unit and I was pulling in about 20 to 25 A and according to the installation guide this oven needs at least 30 A are then called whirlpool to verify the information and diagnosis was correct according to the whirlpool tech line this oven is supposed to have 40 amp breaker’s not 30 like the insulation Truxion says and when I went outside and looked at the breakers well they have only have two 20amp breaker’s on thereTech line Sr# 7728242635.Advise customer that she will need to get an electrician out here to replace the breaker with the proper amperage
Near Georgetown, TX 78628
Wesley
Job Details: 07/06/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite and found rust on left door. Ordering door to repair. Unit is otherwise operating as designed. ; ordrng 1 W11435334 (LEFT STAINLESS DOOR)