Near Austin, TX 78751
Scott
Job Details: 02/21/2019
WASHER WHIRLPOOL MHW5500FW1 Arrived on site replaced drain pump .ran test cycle all features on unit are operating normal. No water leaks detected at time of service . Job complete.
Near Cedar Park, TX 78613
Thomas L.
Job Details: 02/21/2019
WASHER SAMSUNG WF393BTPARA/A2 arrived on site for very noisy operation and out of balance operation. The customer loaded the machine and she and I watched the cycle. The unit operated properly with no water leaks.Davidschara54@gmail.com
Near Austin, TX 78738
Brandon
Job Details: 02/21/2019
DISHWASHER KITCHENAID KDTE204ESS1 "Arrived on site for customer complaint of dishwasher not draining, found garbage disposal was recently replaced and he plug was still intact. After removing the plug, unit tested good. Collected service fee on cc"
Near Austin, TX 78754
Joseph C.
Job Details: 02/21/2019
MICROWAVE WHIRLPOOL WMH53520CS7 Arrived on site for “open and close door error” complaint. Inspected unit and found faulty interlocks and switches. Removed and replaced interlocks and switches. Unit checks good.
Near Austin, TX 78701
Leonardo
Job Details: 02/21/2019
RANGE WHIRLPOOL WEG515S0FS Arrived on site to test unit for broken handle. Found trim broken not handle. Replaced trim test unit an dunit test good job complete.
Near Austin, TX 78738
Brandon
Job Details: 02/21/2019
COOKTOP GE ZGU385LSM2SS "Arrived on site for customer complaint of cooktop not igniting, found power going into transformer was good, but no power coming out. Ordering transformer; ordrng 1 WB27X21609 (transformer)"
Near Austin, TX 78704
Leonardo
Job Details: 02/21/2019
RANGE KITCHENAID KFGD500ESS04 Arrived on site to test unit for something on top oven cavity. Test unit and found something melted. Removed melted part and advised customer to clean it with mr magic eraser. Job complete. Contacted tech support but they couldn’t document anything because the systems were down.
Near Georgetown, TX 78628
Lou
Job Details: 02/21/2019
OVEN KITCHENAID KEBS208DBL8 "arrived on site to inspect oven controls. Upon further inspection, I found that the UI display did not work. I pulled the unit from the wall just enough to get the UI off and found that the main control had a burnt spot on it. I advised the customer that the control would have to be pulled and rebuilt and the cost for the complete repair (service fee, labor and part) would be approximately $575. When I searched the UI, I found that it was no longer available; therefore, the job cannot be completed. Job completed. I turned the power off to the unit at the breaker box."
Near Manor, TX 78653
Luis
Job Details: 02/21/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site for door issue. Found fresh food door not sealing correctly and uneven adjusted door hinge and roller checked door seal good door even with freezer.
Near McDade, TX 78650
Wesley
Job Details: 02/21/2019
WASHER MAYTAG MVWB835DW0 Arrived on site and found unit cannot be repaired without overhaul of tub and basket. Ordering tub basket and screws and returning with necessary parts for repair. Autho required. 2hours; ordrng 1 2HOURS and 1 W10512161 (tub asm) and 1 W10752189 (screw) and 1 W10811960 (spin basket) and 2 WPW10109200 (screw)s and 1 WPW10215093 (clean out filter)
Near Kingsland, TX 78639
Steve C.
Job Details: 02/21/2019
WINE COOLER KITCHENAID KUWS24LSBS03 Arrived on site for the unit is not cooling. Tested the unit and found the condenser fan motor will not turn on and also the compressor is burnt out due to the fan motor not turning on. Advise the customer and they advise they will be purchasing a new units. Only collected the service fee.
Near Austin, TX 78758
Tyler B.
Job Details: 02/21/2019
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived on site for damaged door replacement, replaced door and nameplate and tested goodm no leaks on site"
Near New Braunfels, TX 78132
Robert
Job Details: 02/21/2019
WASHER MAYTAG MVWC400XW "Arrived on job for complaints of washer not spinning. After evaluation found gearcase was leaking. Replaced gearcase and cam,ran test cycle all operation normal no leaks detected."
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/21/2019
COOKTOP KITCHENAID KGCU467VSS01 "Arrived on site for customer complaint of far left knob being difficult to turn, found knob ring needed adjusting, after adjusting, unit tested good."
Near Austin, TX 78741
Leonardo
Job Details: 02/21/2019
RANGE FRIGIDAIRE FFEF3054TSG Arrived on site to replaced right front burner and light lens. Replaced both parts test unit and unit test good job complete.
Near Pflugerville, TX 78660
Jonathan
Job Details: 02/21/2019
WASHER WHIRLPOOL WTW8540BW0 Arrived on site for washer making loud grounding sound durning spin cycle. Performed diagnostics mode and ran automatic cycle. Ran manual spin mode. Found failed bearing and suspension. . Schedule return on Thursday 21st. Please allow up to 2 hours for repair ; ordrng 1 SEENOTE (2 HR ) and 1 W10440786 (suspension)
Near Leander, TX 78641
James
Job Details: 02/21/2019
RANGE WHIRLPOOL WGE745C0FH00 Arrived on site and tested operation. Customer was hoping the doors could lock from the control. Instructed customer that the door locks only activate during self clean. Unit working as designed. Job complete
Near Austin, TX 78738
Luis
Job Details: 02/21/2019
REFRIGERATOR KITCHENAID KBFN502ESS02 "Arrived on site for defective bins,removed defective bins from manufacture installed new bins, adjusted front legs,unable to fully adjust legs due to cabinet. Doors sealing correctly"
Near Austin, TX 78749
Kevin
Job Details: 02/21/2019
WASHER AMANA NTW4516FW3 "Arrived on site and found customer is experiencing washer filling to the tub every time, inspected pressure hose and found it is good. Replaced control board and started washer with no clothes it only filled a couple of inches and begin washing. It is now sensing amount of clothing items properly. No water leaks from connections at time of service"
Near Buda, TX 78610
Leonardo
Job Details: 02/21/2019
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived on site to test unit for gasket damaged. Found gasket coming off on right side due to being damaged. Replaced gasket test unit and unit test good no leaks present at this time job complete.
Near Austin, TX 78757
Tyler B.
Job Details: 02/21/2019
DISHWASHER WHIRLPOOL WDT710PAYM6 "Arrived on site for unit whistling while filling, found valve not opening 100% , replaced valve and Testd good, no leaks on site Valve
Near Austin, TX 78703
Scott
Job Details: 02/21/2019
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site for not dispensing . Ran diagnostics and got pressure sensor error code . Found way too much soap .dispenser was set at max soap dispensing setting. Unit ran diagnostics normally all checked good .except for a lot of soap build up . Also customer is adding about a 1/2 scoop of oxie clean powder in addition of what soap dispenser is doing . Set dispenser to lowest settings and stop adding powdered soap or at least cut way back . Also to run a clean washer cycle with afresh . No water leaks detected at time of service . Job complete .
Near Spicewood, TX 78669
Brandon
Job Details: 02/21/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for customer complaint of unit leaking, and left side bracket in freezer broken. Found unit was not draining during defrost and bracket needs replacing. Ordering drain extension and bracket. ; ordrng 1 W11084807 (extension) and 1 W11131390 (bracket)"
Near Lakeway, TX 78734
Cliff
Job Details: 02/21/2019
DISHWASHER KITCHENAID KDTM354DSS4 Arrived on site to diagnose a dishwasher that will not close properly. Tested unit and found right side upper rack adjuster broken. Office will need to authorize repairs to replace upper rack adjuster. Office will also need to set a return date after autho has been provided from home warranty.; ordrng 1 CNOTES (AUTHO NEEDED) and 1 WPW10546503 (adjuster)
Near New Braunfels, TX 78130
Diego G.
Job Details: 02/21/2019
WASHER MAYTAG MVWX655DW1 Arrived on site. Checked for not advancing issues. Customer states that on power wash and bulky sheets unit is not finishing cycles. Called tech-support and ran checks all tested OK. TJ from tech-support is saying it’s loading problem with cust. TJ could not give me file number because systems were down. Instructed customer if they’re not happy they will need to contact the manufacturer for resolution. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 02/21/2019
WASHER MAYTAG MVWX655DW1 Arrived on site. Checked for not advancing issues. Customer states that on power wash and bulky sheets unit is not finishing cycles. Called tech-support and ran checks all tested OK. TJ from tech-support is saying it’s loading problem with cust. TJ could not give me file number because systems were down. Instructed customer if they’re not happy they will need to contact the manufacturer for resolution. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 02/21/2019
WASHER MAYTAG MVWX655DW1 Arrived on site. Checked for not advancing issues. Customer states that on power wash and bulky sheets unit is not finishing cycles. Called tech-support and ran checks all tested OK. TJ from tech-support is saying it’s loading problem with cust. TJ could not give me file number because systems were down. Instructed customer if they’re not happy they will need to contact the manufacturer for resolution. No leaks present. Job complete
Near Manor, TX 78653
Wesley
Job Details: 02/21/2019
MICROWAVE WHIRLPOOL WMH31017HS Arrived onsite and repaired microwave without parts.
Near Austin, TX 78746
Kevin
Job Details: 02/21/2019
DRYER MAYTAG MUE2000AYW arrived on site and inspected dryer and found felt ring is loose no longer connected to drum. It is squealing when the drum turns against it and makes contact with the rear panel. Felt ring will need to be replaced. Quoted customer Felt Ring Seal ; ordrng 1 WP279368 (adhesive) and 1 WP33001807 (seal)
Near New Braunfels, TX 78130
Robert
Job Details: 02/21/2019
WASHER WHIRLPOOL WETLV27HW0 Arrived on job for complaints of cycle not advancing after rinse. Found the lid not locking but making multiple attempts to lock. Will need lid lock to complete. No leaks detected at time of service.; ordrng 1 W11176112 (LID LOCK)
Near Austin, TX 78727
Tyler B.
Job Details: 02/21/2019
RANGE KITCHENAID KSGG700ESS1 "Arrived on sote for knob being crooked, removed panel and found no flaws, further investigation on knobs found to be mis-casted, middle stem is not straight, unit will need knobs to complete will bring bezels on return ; ordrng 4 W10872668 (knob)s and 1 W10872674 (knob LEF PWR )"
Near Buda, TX 78610
Robert
Job Details: 02/19/2019
RANGE WHIRLPOOL WFE540H0ES0 "Arrived on job for complaints of nothing working after a loud popping noise. After inspection found wiring harness open, will need on next visit to complete. Please send RJ; ordrng 1 W11218704 (HARNESS )"
Near Austin, TX 78705
Scott
Job Details: 02/19/2019
DRYER WHIRLPOOL WED7590FW1 Apt 911 arrived on site for dryer not working . Found in diagnostics stuck key pad . All buttons respond to commands except temp control and start button . Will need to order UI . No lint build up at time of service . Please call to set return visit .; ordrng 1 W10919209 (PANEL CONTROL UI)
Near Kyle, TX 78640
Kevin
Job Details: 02/19/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site and inspected refrigerator and found the doorstop cover on the bottom of the fresh food door was damaged on delivery. Took one picture of needed part, cartoon is not showing up on break down call mom he will need to be turned into parts research. No water leaks from connections at time of service; ordrng 2 DOORSTOPCOVERFRESHFOOD (PARTS RESEARCH )s and 2 WPW10632062 (cover-wire)s"
Near Taylor, TX 76574
Jonathan
Job Details: 02/19/2019
UNKNOWN UNKNOWN MEDE500VW0 "Arrived on site for dryer not starting and getting error F-01. Performed diagnostics mode and verified fault code. Removed top and tested main control. Found relay on control stuck. Found control will need to be replaced. Schedule return appointment for Wednesday the 20th. Found felt coming loose from screen housing. Added high temperature glue to felt. Paid service fee towards repair; ordrng 1 WPW10174746 (CONTROL )"
Near Austin, TX 78758
Tyler B.
Job Details: 02/19/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for unit not cooling, found EVAP frosted, removed frost, unit does cont come with bi metal, instead it needs harness with therm to complete, no leaks on sote ; ordrng 1 W10911770 (HARN )"
Near , TX 78669
Cliff
Job Details: 02/19/2019
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site to diagnose the cooktop with a gas leak. Tested unit and found several of the burners not shutting off all the way due to faulty valves. Contacted tech line and spoke with Robert. He advised changing all five gas valves to ensure no future leaks. Ordering all five valves and office to set return date.Sr#7724202852; ordrng 1 W10594392 (valve-gas LEFT FRONT ) and 1 W10597156 (valve-gas RT REAR) and 1 W10859922 (valve-gas RT FRONT) and 2 W11256503 (VALVE LFT REAR AND CENTER)s
Near Killeen, TX 76542
Al
Job Details: 02/19/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived to inspect freezer icing up. Confirmed the complaint and removed and cleared the drain tube. Reassembled and used my steamer to clear the huge block of ice underneath the evaporator fan. Installed the LED control and unit still had 5 lights not working. Ordering 6 total for replacement parts..Office to reschedule with the customer ; ordrng 3 W11205083 (LED LIGHT MODULE 3 SETS OF 2)s
Near Austin, TX 78757
Steve C.
Job Details: 02/19/2019
RANGE KITCHENAID KFGD500ESS04 Arrived on site for the unit will intermittently not heat. Tested the unit and found the amp draw for the igniter was that 2.3 A for upper oven. Found the unit will need new igniter’s and the temperature sensor for the upper oven. Tested the unit again for the upper oven and the igniter was at 3 amps. ; ordrng 2 WPW10324738 (igntr-oven)s
Near Pflugerville, TX 78660
Jonathan
Job Details: 02/19/2019
WASHER MAYTAG MVWB765FW3 "Arrived on site for washer having drain failure. Customer stated that unit will continue to wash until they stop it. Performed diagnostics mode and checked fault code history. Found error code F9-E1 long drain, F0-E3 overload, F9-E2 long drain and F0-E5 off balance load. Inspected drain line, checked good . Ran manual test activated valves operation. Ran drain pump, found unit draining . Checked analog pressure hose was clear. Ran unit on normal cycle to check water level, checked good. Called tech support and spoke with Kathy and went over previous test. Need to replace control and continue to test drain cycle. Will return with drain pump on hand if needed. Schedule return for Thursday the 21st.(SR#7724198873).; ordrng 1 W11195970 (CONTROL BOARD )"
Near Austin, TX 78703
Scott
Job Details: 02/19/2019
WASHER MAYTAG MHW5500FW1 "Arrived on site for unit not starting . Found key pad dancing and not accepting commands . Managed to get into diagnostics . No error codes ran test cycle ,no issues . Recommended changing control as well and time as UI. No water leaks detected at time of service . Return 2/21.; ordrng 1 W10911042 (TOUCH UI)"
Near Bartlett, TX 76511
Al
Job Details: 02/19/2019
OVEN KENMORE 790.48193 Arrived to inspect F10 on the upper oven. I set the unit on 400 and when it reached 400 degrees the unit beeped continuously and displayed the F10 error code. Office to reorder the control and oven temperature sensor.Unit labor and parts still under 1 year Warranty.Still needs more work ; ordrng 1 5304504897 (OVEN TEMPERATURE SENSOR )
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/19/2019
OVEN JENN-AIR JJW2430DS01 "Arrived on site for customer complaint of unit turning on by itself, found the light is the cause of the heat, called techline and they updated the software in September of 2018, ordering console. Tech to make sure software is UI 14 under system info file number 7724199393; ordrng 1 W11236887 (CONSOLE)"
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 02/19/2019
RANGE WHIRLPOOL WFE505W0HZ1 Arrived onsite for customer complaint of oven making squeaking when preheating and outer oven door trim coming off. Confirmed outer trim coming off. Tested unit and found noises when preheating is normal. Advised this is normal due to metal expanding. Advised customer noise will lessen with normal use. R/S for outer glass assembly for Friday 2/22. No other issues found.; ordrng 1 W11249559 (OTHER GLASS ASSAY (STAINLESS))
Near Austin, TX 78746
Joseph C.
Job Details: 02/19/2019
DISHWASHER KITCHENAID KDTM704ESS3 "Arrived on site for “no lights and unit blows outlet, when door opens” complaint. Inspected unit and found no light operation and unit blows outlet, when door is opened, during operation. Suspected short in harness or bad door switch. Ordering new lights and door switch and door switch harness. No leaks detected, at time of service. Return for repairs on 02/25.; ordrng 1 W10566917 (harns-wire) and 3 W10791989 (light)s and 1 WPW10653840 (door latch)"
Near Austin, TX 78746
Joseph C.
Job Details: 02/19/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for “no cool in fresh foods area” complaint. Inspected unit and found evaporator covered in frost. Per service pointer W11329116C, ordering new control and evap cover.
Near Kempner, TX 76539
Arthur B.
Job Details: 02/19/2019
WASHER WHIRLPOOL WFW9150WW00 Arrived onsite for to install new MCU and control to front load washer from my prior diagnosis. Removed and replaced MCU and control. Reassembled and tested. Found now UI not responding to cycle selections. Advised customer will need new console assembly as well. OF to R/S once authorization is given from AHS. All water connections were dry at time of service.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 WPW10325312 (console (wht))
Near Pflugerville, TX 78660
Wesley
Job Details: 02/19/2019
WASHER WHIRLPOOL WTW6340WW0 354.01 is the quote for the replacement of the valve which cold side is clogged with sediment inside manifolds. Causing spin issues. Bearing healthy; ordrng 1 W10364988 (valve)
Near Austin, TX 78703
Scott
Job Details: 02/19/2019
WASHER SAMSUNG WF210ANWXAA04 "Arrived on site for error codes . Ran diagnostics and got drain errors and pump is failing while draining . All other functions are normal . Will need two man to remove stacked dryer and replace drain pump . No water leaks detected at time of service . Please call to set return visit with other tech .; ordrng 1 2NDMAN"
Near Austin, TX 78703
Scott
Job Details: 02/19/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "unit 338 . Arrived on site for door issues , door closes fine but a lot of metal rubbing sounds when opening and closing . Found springs are on hinge directly. Both sides are missing hinge bushings . Ordering bushing . Return 2/22. Nonwater leaks detected at time of service .; ordrng 2 WP8268990 (bushing)s"
Near Cedar Park, TX 78613
Lou
Job Details: 02/19/2019
REFRIGERATOR WHIRLPOOL GX5FHTXVY07 "arrived on site to inspect refrigerator temps. Upon further inspection, I tested the temps in the RC=16 degrees and the FC=2 degrees. I found that the thermostat was turned up to Max on the RC section. I placed the unit in diagnostics and tested mode #1 and found that the defrost thermostat was shorted out. I removed the FC door and drawers and found that the Evap cover had a large amount of ice built up on it. I removed the ice and cover and found that the evaporator had a large block of ice on the upper right side. Once I removed the ice, I found that the connections to the thermostat had ice in them and that they had not been sealed with silicone the last time the thermostat had been replaced which caused it to short out. I got authorization from the office to replace the harness and control (if needed). I removed and replaced the harness and tested the unit and it operated as designed. The customer brought it to my attention that the Evap grille
Near Austin, TX 78759
Steve C.
Job Details: 02/19/2019
REFRIGERATOR WHIRLPOOL WRS970CIDH00 Arrived on site to replace the freezer door due to not dispensing water or making ice. Replace the freezer door and tested the unit. Unit it’s still not dispensing water. Remove the water filter and doing the same. Found the water reservoir is frozen. Will need to order the water reservoir and the valve in case need it. Office will need to get authorization and reschedule the customer.; ordrng 1 CNOTE (AUTHO) and 1 W11204869 (WATER RESERVOIR )
Near Pflugerville, TX 78660
Tyler B.
Job Details: 02/19/2019
MICROWAVE AMANA AMV2307PFS2 "Arrived back on site for install of prior ordered parts, removed unit, replaced door switches, trans, magg, cap and diode, and tested good."
Near Austin, TX 78757
Tyler B.
Job Details: 02/19/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for unit not cooling, found all lights and fans running, removed back and found consdensor fan running, replaced star dev and found compressor way too hot, unit will need SS to complete repair ; ordrng 1 CNOTE (3HR WINDOW) and 1 CNOTE (OFFICE RS ) and 1 TJ90SF8404 (VALVE) and 1 W10507884 (compressor) and 1 WPW10143759 (drier-uv) and 1 WPW10317013 (evaporator)"
Near Austin, TX 78750
Lou
Job Details: 02/19/2019
MICROWAVE KITCHENAID KMBS104ESS02 "arrived on site to inspect microwave not heating. Using a cup of water, I tested the unit for 30 secs at 100%. I checked the water temp before testing 69 degrees and at the end of testing 72 degrees. I removed and replaced the mag, capacitor and diode ad retested. Starting water temp was 70 degrees and ending temp was 79 degrees. I contacted Techline and spoke to Scott. He advised to check voltage at the transformer which was 117V for 30 seconds. Scott advised the replace the transformer and provided file #7724204630. I advised the customer of the repair. I am ordering the transformer, magnetron, capacitor and diode and will return with the remaining prescreened parts. Office to schedule return service. ; ordrng 1 W10776767 (transformr) and 1 W10776925 (magnetron) and 1 W10850446 (capactr-mg) and 1 WPW10492276 (diode)"
Near Georgetown, TX 78628
James
Job Details: 02/19/2019
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site and found door gasket is torn at the bottom. Unit will need new gasket to repair; ordrng 1 WPW10535778 (gaskt-door)
Near Austin, TX 78735
Luis
Job Details: 02/19/2019
FREEZER FRIGIDAIRE FPFU19F8QFA "Arrived on site for no ice. Found frozen fill cup on icemaker, removed ice ran icemaker through a cycle weak water flow to icemaker water dripping from fill cup. Will need to replace water valve. Custom installation will need 2 hrs for repairs; ordrng 1 242252603 (WATER VALVE) and 1 CNOTE (CUSTOMER INSTALL BUILT IN. CAN WE GET 2X LABOR,WILL NEED TO PULL OUT FREEZER AND FRIDGE)"
Near Leander, TX 78641
James
Job Details: 02/19/2019
DRYER MAYTAG MEDX655DW1 "Arrived on site and tested operation. I found the unit making a loud vibration noise when running. The blower, motor, rollers, belt and tensioner have all been replaced. Called tech line and spoke to Rick #7724201696. Recommended verifying the bottom plate is not dented up from a dolly and that the motor mount is secured to the base. I found the motor mount is secured properly and there was a slight bow in the base plate. I also found that the rear rollers appear out of balance and the tensioner is not square. Unit will need new rollers and tensioner to complete the repair. ; ordrng 1 4392065 (dryer repair kit)"
Near Austin, TX 78735
Luis
Job Details: 02/19/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for no ice. Ran diagnostics no,water entering icemaker removed kickplate unable to blow air through fill tube. Ran reading on heater no reading diagnosed frozen fill tube and damaged fill tube heater. Will need to order new freezer door. ; ordrng 1 LW11026425 (DOOR FZR)"
Near Manchaca, TX 78652
Luis
Job Details: 02/19/2019
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site for water leaking diagnosed unit not defrosting. Defrosted evaporator replaced thermistor reassembled unit checked air flow unit working as designed ; used 1 WPW10384183 (THERMISTOR) from stock
Near Austin, TX 78759
Steve C.
Job Details: 02/19/2019
DISHWASHER KITCHENAID KUDS30IXWH8 Arrived on site for the unit has upper rack issues. Found the adjusters are broken on the unit. Replaced the adjusters and tested unit. Unit works properly and all water connections were dry at the time of service. S23010
Near Belton, TX 76513
Al
Job Details: 02/19/2019
WASHER FRIGIDAIRE FFTW4120SW1 "Arrived to inspect leaking washer. I confirmed the complaint and disassembled the unit and discovered the fabric/ detergent dispenser had fallen off and was inside the unit, not in the designated spot. I reinstalled the dispenser tray and reassembled the unit. Unit not works as designed."
Near Pflugerville, TX 78660
Tyler B.
Job Details: 02/19/2019
DRYER AMANA NED4655EW1 "Arrived on site for heat complaints, ran unit and found no heat, removed panel and found cut off blown, replaced cut off and tested good, advised customer to get vent cleaned"
Near Buda, TX 78610
Robert
Job Details: 02/19/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on job for complaints of not cooling. Customer thawed rc and we found the thermistor positioned incorrectly. Per service request repositioned thermistor for functionality to return.
Near San Marcos, TX 78666
Robert
Job Details: 02/19/2019
RANGE JENN-AIR JGD8348CDP17 "Arrived on job for complaints of burner not lighting. Found the igniter not working normal wear and tear. The igniter will need to be replaced.
Near , TX 76542
Arthur B.
Job Details: 02/19/2019
WASHER WHIRLPOOL WFW75HEFW0 "Arrived onsite for customer complaint of front load washer getting error code F3E1 (Pressure Sensor Error). Removed back panel and pressure hose on rear of tub. Found sediment build up causing pressure to reach pressure switch. Removed sediment,cleared codes and test cycled unit. Unit fills,washes,drain and spins as intended. All water connections were dry at time of service."
Near Austin, TX 78748
Luis
Job Details: 02/19/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for door handle issues. Found set screw behind handle not secured to door. Installed set screw correctly to door tightened handle checked door operation good.
Near Georgetown, TX 78626
Steve C.
Job Details: 02/19/2019
REFRIGERATOR HOTPOINT HSS25ISMCWW Arrived on site for the unit is not freezing or cooling. Tested the unit and found the control board is shorted and also the heater is defective. Unit will also need a new defrosted bimetal. Customer advised that they will think about the repairAnd will call us if they want to proceed with the repair. All water connections were dry at time of service.
Near Round Rock, TX 78664
Jonathan
Job Details: 02/19/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for refrigerator not making ice and abnormal noises. Inspected unit and found display flashing PO for power outage. Confirm failure and checked if ice maker was in on mode. Found ice maker in power off mode. Removed ice container and found ice cycling without advancing cycle. Found leveling feet not raised, adjusted leveling feet. Found minor ice buildup on back wall. Performed diagnostics mode and checked defrost bi-metal and found closed. Forced defrost cycle and monitored cycle. Found unit defrosting. Ran test 7 and put into basic mode. All checks good, no water leaks present"
Near Austin, TX 78728
Tyler B.
Job Details: 02/19/2019
MICROWAVE KITCHENAID KOCE500ESS05 "Arrived on site for heat complaints, ran unit and found unit over heating by 30*, checked sensor and sensor was out of range replaced sensor and tested good."
Near Pflugerville, TX 78660
Wesley
Job Details: 02/19/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Diagnose frozen fill line as faulty valve. All checks good. Unit is now operating as designed.
Near Austin, TX 78723
Joseph C.
Job Details: 02/19/2019
REFRIGERATOR WHIRLPOOL GSS26C4XXY04 "Arrived on site for “no ice dispensing from door” complaint. Inspected unit and found no continuity between dispenser motor connection and where connection connects, under door. Wiring in freezer door has break in it. Door will need replacement. Customer declines repairs. Service fee applies.
Near Austin, TX 78752
Joseph C.
Job Details: 02/19/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for “loose door handles” complaint. Inspected unit and found lower door handle screws stripped from door. Removed and replaced door handle mounting screws. Installed lower door handles. Unit is performing as designed. No leaks detected, at time of service."
Near Georgetown, TX 78626
Steve C.
Job Details: 02/19/2019
MICROWAVE WHIRLPOOL WMH32519HZ1 I’ve been on site for the unit is not heating. Test of the units and the unit intermittently will heat. Found the magnetron the passer and diode are defective and it is weak. Replaced all parts and tested the unit. Unit heat and works properly.
Near Austin, TX 78702
Scott
Job Details: 02/19/2019
OVEN IKEA IBS300DS01 "Arrived on site ,replaced control . Test and found tod and element both good . Pre heated oven to 350. All checked good . Job complete ."
Near Killeen, TX 76542
Arthur B.
Job Details: 02/19/2019
WASHER ROPER RTW4516FW2 Arrived onsite for customer complaint of top load washer drain pump keeps draining and won’t shut off. Tilted unit up and found found hair pin stuck in drain pump. Cleared pump and installed replacement. Reassembled and call calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.
Near Spicewood, TX 78669
Cliff
Job Details: 02/19/2019
DISHWASHER KITCHENAID KDTE104ESS0 Arrived on site to diagnose a dishwasher with a dispenser that will not close. Found dispenser door latch cracked. Replaced dispenser door and tested unit. Found all is functioning properly at this time. Customer also purchased one additional year of warranty on dispenser repair. No water leaks were found at the time of service.
Near Lakeway, TX 78734
Cliff
Job Details: 02/19/2019
DRYER WHIRLPOOL WED4800BQ1 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found failed roller assemblies. Replaced rollers and belt from repair kit and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78705
Scott
Job Details: 02/19/2019
WASHER WHIRLPOOL WFW75HEFW0 Arrived on site for washer door locked up. Found too many suds was causing pressure issues . Ran unit all checked good . No water leaks detected at time of service . Job complete .
Near Pflugerville, TX 78660
Wesley
Job Details: 02/19/2019
REFRIGERATOR GE GSH25JFTFBB "Arrived on site and replaced solenoid. Found bad filter causing leak. Remov d. Advised customer to replace filter, all else checks good."
Near Blanco, TX 78606
Brandon
Job Details: 02/19/2019
REFRIGERATOR FRIGIDAIRE FFHS2611PFEA "Arrived on site for customer complaint of unit not producing ice, I found faulty ice maker, I replaced ice maker, unit tested good"
Near Cedar Park, TX 78613
Lou
Job Details: 02/19/2019
REFRIGERATOR WHIRLPOOL WRS312SNHM00 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the left FC door due to the gasket separating from the door. Tested the door and it operated as designed. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Steve C.
Job Details: 02/19/2019
WASHER WHIRLPOOL WTW4816FW2 arrived on site for the unit is coming out wet after the cycle is done. Tested the unit in diagnostics and received error code F8e1. Found the cold water pressure is weak. Customer advise all throughout the house the water pressure Coldwater is weak. Advise the customer to contact a plumber or the maintenance personnel. All water connections were dry at the time
Near Austin, TX 78738
Cliff
Job Details: 02/19/2019
DISHWASHER KITCHENAID KDTE704DSS1 Arrived on site to diagnose a dishwasher that is not operating. Tested unit and found clogged drain pump causing unit to error out and stop cycle. Remove debris from drain pump and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Cedar Park, TX 78613
Lou
Job Details: 02/19/2019
DISHWASHER WHIRLPOOL GU2455XTSS3 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the standpipe and installed the float assembly. Tested the unit and it operated as designed. Customer paid in full at previous service call. No water leaks observed during, job completed."
Near Austin, TX 78751
Joseph C.
Job Details: 02/19/2019
REFRIGERATOR WHIRLPOOL WRF767SDHV00 "Arrived on site for “leaking in top of fresh foods area” complaint. Inspected unit and found icemaker line to be barely attached to valve. Reinserted line into valve. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near San Marcos, TX 78666
Robert
Job Details: 02/19/2019
COMPACTOR KITCHENAID KTTS505ESS0 "Arrived on job for returning issue, prior adjustment did not hold,made new adjustment to guard. Functionality normal"
Near Austin, TX 78735
Luis
Job Details: 02/19/2019
REFRIGERATOR WHIRLPOOL WRS335SDHM00 Arrived on site for water leaking found water line tube not fully inserted to coupling installed tube correctly tested water and ice dispenser no leaks found.
Near Georgetown, TX 78633
Al
Job Details: 02/19/2019
MICROWAVE WHIRLPOOL WMH31017FB0 Arrived to inspect microwave with flickering interior light. I removed and replaced all switches and both interlocksReassembled and unit tested as designed with 2 minute water cup test.Took SD pics from customer for closing warranty information. Spoke to JB in office to confirm the information and warranty information.JOB COMPLETE.
Near Austin, TX 78750
Lou
Job Details: 02/19/2019
REFRIGERATOR FRIGIDAIRE FGTR1845QF3 "arrived on site to inspect refrigerator making noises. Upon further inspection, I placed the unit in diagnostics and tested the compressor, heater, RC light and Evap fan and all tested good. The customer complained about hearing gurgling noises in the FC section and a clicking noise. I found that the gurgling noise was the coolant entering the evaporator and the clicking noise is the capacitor turning the compressor on. I advised the customer of my findings. No water leaks observed during service, job completed."
Near Austin, TX 78739
Luis
Job Details: 02/19/2019
FREEZER WHIRLPOOL GZ25FSRXYY7 "Arrived on site for water leaking. Diagnosed frozen drain, installed updated drain tube kit,defrosted drain checked water flow through drain,water draining correctly. Part covered under AUTHO S38253
Near Bee Cave, TX 78738
Cliff
Job Details: 02/19/2019
DRYER WHIRLPOOL WED4616FW0 Arrived on site to diagnose a dryer that will not start. Tested unit and found door switch actuator broken. Replaced door switch and tested unit. Found all is functioning properly at this time.
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 02/19/2019
DISHWASHER AMANA ADB1400AGW1 Arrived on site for unit not drying dishes well. Tested water temps at sink and found it to be 146 degrees. Tested all operations of cycle and all worked properly. Heater was sizzling hot in diagnostics. Ran diagnostic cycle to clear control All water connections were dry.
Near Leander, TX 78641
James
Job Details: 02/19/2019
VENTHOOD UNKNOWN UXT5236BDS1 Arrived on site and tested operation. I found the fan blade causing vibration. Installed new blade and tested. Unit is now working properly. Job complete
Near Harker Heights, TX 76548
Arthur B.
Job Details: 02/19/2019
REFRIGERATOR WHIRLPOOL ED5PHAXSL00 Arrived onsite for customer complaint of SxS refrigerator not cooling properly in RC section. When arrived found u it was cooling properly. I confirmed air flow and condenser fan movement. All work as intended. No other issues found. All water connections were dry at time of service.
Near Georgetown, TX 78633
Thomas L.
Job Details: 02/19/2019
DISHWASHER KITCHENAID KUDE20IXSS1 Arrived on site for leaking underneath complaint. Tested unit and found no water leaks. Unit is all dry.
Near Buda, TX 78610
Kevin
Job Details: 02/19/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and set washer to run on normal cycle, observe the washer for 25 minutes and could not find any leaking. Could not duplicate customers experience washer is currently operating properly. No water leaks from connections at time of service, job complete."
Near San Marcos, TX 78666
Robert
Job Details: 02/19/2019
DRYER WHIRLPOOL WED4815EW1 Arrived on job to replace cut off switch. After replacement test operation. All functionality normal.
Near Hutto, TX 78634
Jonathan
Job Details: 02/19/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher continues leaks from steam vent. Removed panel and found water buildup and water stained front panel. Removed inner door panel and installed new. Installed new vent and deflector. Installed new outer panel, due to water stain from leak. Performed diagnostics mode, no error codes. Monitored for leaks. All tested good, no water leaks present at time of service. Spoke with customer on user care guide and shown how to remove filter."
Near Austin, TX 78741
Kevin
Job Details: 02/19/2019
OVEN WHIRLPOOL WFG550S0HZ0 "Arrived on site and replaced all parts diagnosed/ recommended by techline on previous visit, set oven to preheat and it reached temperature correctly and maintained it throughout bake cycle. No further repair is needed at this time, job complete."