Service History 809

Near Horseshoe Bay, TX 78657
Cliff
Job Details: 08/26/2019
DISHWASHER KITCHENAID KDTE104ESS2 Arrived on site to diagnose a dishwasher that is not operating properly. Tested parts and components and found shorted main control due to damaged pump assembly. Replaced pump and control and found all is functioning properly at this time. No leaks were found at time of service.
Near Florence, TX 76527
Al
Job Details: 08/26/2019
REFRIGERATOR AMANA ASI2575GRS00 Arrived to inspect ice maker producing little ice.Confirmed the complaint and used my jumper to jump the ice maker. Ice maker arm was not in the proper place to cycle.Unit rotated and began filling and harvesting while on site.Customer told to wait for healthy ice production.All water lines were dry at the time of service Job complete
Near Lockhart, TX 78644
Robert
Job Details: 08/26/2019
WASHER ROPER RTW4516FW2 Arrived on job for complaints of washer not working properly. Found during testing that the motor is not receiving the correct power. Ordered parts.; ordrng 1 W10903245 (HARNESS ) and 1 W11158830 (CAPACITOR )
Near Austin, TX 78731
Tyler B.
Job Details: 08/26/2019
WASHER WHIRLPOOL WFW90HEFC0 "Arrived on site for unit giving f3e1 error. Checked hose and air trap and checked good. Found sensor faulty . Replaced sensor and tested good no leaks on site
Near Austin, TX 78728
Tyler B.
Job Details: 08/26/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site for unit not making ice. Tested ice maker and got no response, found ice maker failed. Replaced ice maker and tested good. No leaks on site"
Near Austin, TX 78734
Andy
Job Details: 08/26/2019
WINE COOLER KITCHENAID KUWS24LSBS03 Arrived on site for wine refrigerator not cooling. Tested and inspected unit and found failed compressor running very hot and pulling .01 amps. No water leaks present at time of service.
Near Austin, TX 78732
Andy
Job Details: 08/26/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher dripping water from underneath. Upon arrival customer informed that is not the issue. Customer stated that issue is that there was water drops on inside of unit and not fully dried customer also stated that soap dispenser did not open one time. Asked customer if there had been any leaks at anytime and she stated no. Checked for error codes and found none. Ran diagnostics and all operations are normal. Ran second diagnostics to be safe for customer peace of mind and all operations are normal the second time as well. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78759
Paul
Job Details: 08/26/2019
WASHER WHIRLPOOL WTW8040DW1 Arrived onsite for the washer that will not stop filling with water when set on the bulky cycle. I checked the washer for stored error codes and found none. I ran service test 52 to calibrate the unit. I ran the bulky cycle and confirmed what the customer stated finding the fill valve never shutting off and the tub filling completely up with water. I tried the other cycles even with deep water fill and the unit worked as designed. I replaced the control and plugged the cord in. The control panel flashed and went dead. The unit is getting 121VAC to it and the new control os not sending voltage to the control panel. Another control will need to be ordered and replaced to complete service. Ordering c-notes & W10916647 CNTRL-ELEC.; ordrng 1 C-NOTES
Near Leander, TX 78641
James
Job Details: 08/26/2019
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Arrived on site and installed ew damper control and main control. Tested operation and found unit working properly. Job complete
Near Georgetown, TX 78633
Joel G.
Job Details: 08/26/2019
MICROWAVE WHIRLPOOL WOC54EC0AS04
Near Austin, TX 78717
Tyler B.
Job Details: 08/26/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0
Near San Marcos, TX 78666
Robert
Job Details: 08/26/2019
OVEN WHIRLPOOL WOS51EC0HB01 Arrived on job for complaints of display not working properly. During testing found that the control panel was not working correctly. Replaced control panel and tested good. Pur Whirlpool instructed customer to connect to WiFi for better results. Complete
Near Round Rock, TX 78681
Jonathan S
Job Details: 08/26/2019
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site for refrigerator intermittently cooling. Confirmed warranty coverage and customer believes it may be through Home Depot warranty. Contacted office and spoke SP. Customer need to contact Home Depot for warranty repair. Found top LED lights dimmed and possible LED control failure. Recommend to have part on hand. Spoke with MC on part. ; ordrng 1 W10788814 (LED CONTROL)
Near Harker Heights, TX 76548
Al
Job Details: 08/26/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived to inspect dryer issues.Confirmed the no heating and checked the timer, element fuse and cutoff. All were damaged due to the massive lint buildup in the unit.Removed and replaced the timer, fuse, cutoff and element.Reassembled and unit tested as designed and began heating.Job complete"
Near Austin, TX 78735
Luis
Job Details: 08/26/2019
REFRIGERATOR KITCHENAID KBFN502ESS02 Arrived on site for bin issues. Found door shelf bin missing pin due to manufacture defect uploaded pic to SD-QuickPic. Installed new bin assembly checked bin operation good.
Near Austin, TX 78754
Luis
Job Details: 08/26/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site for unit not dispensing cubed ice. Removed bin found obstruction at chute preventing flap to fully open and allowing cubed ice to dispense. Removed obstruction tested ice dispenser unit working as designed.
Near Liberty Hill, TX 78642
Lou
Job Details: 08/26/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer had the unit opened up and defrosted. I removed the Evap cover and removed and replaced the fan motor/harness and placed the thermistor in the correct position and taped/ziptied it into place. Replaced the Evap cover and remember and replaced the HV Control. Turned the power on to the unit and it began to cool and Evap began to frost correctly. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Robert
Job Details: 08/26/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on job for complaints of icemaker not working. During testing found that the icemaker failed the diagnostics test. Replaced icemaker and tested good. No leaks detected. Complete
Near Austin, TX 78703
Wesley
Job Details: 08/26/2019
DRYER GE DCXR453EV0WW Arrived on site and repaired existing switch knob. Advised customer on repair and need for vent cleaning. All checks good. Unit is now operating as designed.
Near Cedar Park, TX 78613
Lou
Job Details: 08/26/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher not drying. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. During testing, I placed my multimeter on the black wire to test amp draw when the element came on (see photos). Element amp draw during wash was 7-9amps and during heating 7-9amps. I contacted Techline and spoke to Robert and advised my findings. Robert advised to turn the dispenser dial up to #2 and advised that customer should be turning hot water on at the kitchen sink, using rinse aid and selecting the heat dry. Robert provided File #7725699810. I advised the customer of my findings and the recommendations provided by Techline. Also made recommendations for use & care and wash selections. No water leaks observed during service, job completed."
Near New Braunfels, TX 78132
Kevin
Job Details: 08/26/2019
DRYER WHIRLPOOL WED75HEFW1 "Arrived on site and inspected dryer and didn’t find any saved error codes, inspected all components and didn’t find any failures. Temperature is fluctuating between 150-190 on the interior. Couldn’t find any errors with dryer, recommended that vent to exterior be service to ensure good airflow, job complete"
Near Belton, TX 76513
Arthur B.
Job Details: 08/26/2019
REFRIGERATOR WHIRLPOOL GS5SHAXSQ01 "Arrived onsite for customer complaint of SxS refrigerator not dispensing ice. Upon inspection, found ice bin separating and seized to liner. Ordering new ice container and return with ice door kit. All water connections were dry at time of service ; ordrng 1 W10204465A (ice-contnr)"
Near Leander, TX 78641
James
Job Details: 08/26/2019
WASHER WHIRLPOOL WTW6700TW1 Arrived on site and tested operation. Ran diagnostics and found that the bearing is beginning to fail. Installed new bearing kit and tested operation. Instructed customer that the seal would need to cure for 24 hours before resuming normal use. Unit tests good. Job complete
Near Killeen, TX 76549
Arthur B.
Job Details: 08/26/2019
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for customer complaint of top load washer not agitating. Found washplate free spinning. Ordering washplate to complete repair. All water connections were dry at time of service. ; ordrng 1 W10752283 (washplate)
Near Luling, TX 78648
Robert
Job Details: 08/26/2019
FREEZER WHIRLPOOL WZF79R20DW00 Arrived on job for complaints of noise. Found that the low side Freon lines on the compressor were vibrating on the body causing the noise. Installed new sealers and noise is gone. Complete.
Near Austin, TX 78746
Luis
Job Details: 08/26/2019
ICE MACHINE WHIRLPOOL KUIC15NHZS0 "Arrived on site for no ice ran diagnostics found water dribbling from filter removed filter no leaks,cont. diagnostics unit passed all other test evaporator plate frosted and fan motor working. Ran unit through a normal cycle after 20 min of unit running small amount of ice formed advised customer to let unit run once unit shuts off if ice slab is thin unit has. Slow refrigerant leak and will need compressor and evpaorator
Near Pflugerville, TX 78660
Tyler B.
Job Details: 08/26/2019
MICROWAVE GE PEB7227SLSS "Arrived on site for unit with door stuck closed. Found button to do no action, found lever to be broken, haven’t received yet. Will need to complete ; saved tckt"
Near Harker Heights, TX 76548
Al
Job Details: 08/26/2019
REFRIGERATOR WHIRLPOOL MFI2269VEM1 "Arrived to inspect refrigerator with no power.Confirmed the complaint and spoke with DW, who assisted me with diagnostics on the unit.Unit will not respond to programming or service test mode.Unit will need a main control and UI to complete repair.Also needs authorization for repairs.Office to reschedule with customer.; ordrng 1 CNOTE (AUTHORIZATION NEEDED) and 1 W10740217 (UI) and 1 WPW10310240 (MAIN CONTROL)"
Near Georgetown, TX 78633
Thomas L.
Job Details: 08/26/2019
REFRIGERATOR WHIRLPOOL KRFC704FSS00 Arrived on site for unit leaking water under Fresh food section crisper. Found that the fresh food evaporator drain pan is leaking. The water filter housing is leaking as well. The icemaker module is turning to slow and not fully injecting the full tray of ice. This is causing me new water to spell over due to the ice being stuck in the tray. Therefore the icemaker will need to be replaced as well. Will return with inlet water valve as a precaution.; ordrng 1 W10673133 (bracket) and 1 W10908391 (icemaker)
Near Austin, TX 78737
Brandon
Job Details: 08/26/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for customer complaint of unit not dispensing ice, found freezer door switch was not closing all the way, causing lights to shut off, but not close the circuit to auger motor, I adjusted ice maker housing, and freezer light switch unit tested good."
Near Austin, TX 78732
Andy
Job Details: 08/26/2019
DRYER WHIRLPOOL WED9750WW0 "Arrived on site for dryer not operating. Tested and inspected unit and found failed belt and rollers. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near New Braunfels, TX 78130
Kevin
Job Details: 08/26/2019
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site and found error code for stuck key, ran an auto test cycle and it completed properly. talk with tech line again and with no valid error codes they could not make a recommendation for repair. washer is operating as designed just like on first visit. Spoke with the W and we agreed to change out the control board to see if this would make a difference only. The control board is not showing any signs of problems. No water leaks from connections at time of service, job complete. 7725645153"
Near New Braunfels, TX 78130
Kevin
Job Details: 08/26/2019
REFRIGERATOR MAYTAG MFI2570FEZ05 "Arrived on site and added strip gaskets per tech line email, requested that customer continue to monitor refrigerator. No water leaks from connections at time of service, job complete."
Near Cedar Park, TX 78613
Lou
Job Details: 08/26/2019
REFRIGERATOR KITCHENAID KSC24C8EYY02 "arrived on site to inspect refrigerator leaking water. Upon further inspection, I tested temps in the FC=7 degrees & RC=43 degrees. I removed the bottom crisper drawer from the RC section and found water in the bottom of the cabinet. I pulled the unit from its place and removed the back panel to expose the drain tube. When I pulled the drain tube from the chassis, water leaked out. I removed the drain tube and poured water into it and the water backed out. I blew the remaining water through the tube to clear the clog. Reinstalled the drain tube and checked the evaporator and it was good. Advised the customer of my findings No water leaks observed at the end of service, job completed."
Near Georgetown, TX 78633
Thomas L.
Job Details: 08/26/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Arrived on site to inspect unit for excessive moisture in fresh food section and excessive cold temperatures causing food to freeze. Second visit her same issue. Ordering gaskets and fresh food thermistor. Will also seal flange of fresh food section. All water connections were dry. Office will locate parts and reschedule with customer.; ordrng 1 482338 (adhesive) and 2 W10830162 (gasket-fip)s and 1 W11131391 (harns-wire)
Near Driftwood, TX 78619
Brandon
Job Details: 08/26/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for customer complaint of unit not dispensing water or making ice, found water supply off to unit, I turned water on, unit tested good."
Near Austin, TX 78759
Tyler B.
Job Details: 08/26/2019
REFRIGERATOR WHIRLPOOL WRS970CIDH00 "Arrived on site for unit cooling and not cooling, found unit to be shutting down and back on. Also found rf evap covered in frost. Removed all ice. Replaced thermistors and control and tested good. No leaks on site"
Near The Hills, TX 78738
Brandon
Job Details: 08/26/2019
REFRIGERATOR JENN-AIR JFC2089HES "Arrived on site for customer complaint of ice maker not working, I found faulty ice maker, I replaced ice maker, unit tested good."
Near Marble Falls, TX 78654
Cliff
Job Details: 08/26/2019
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found max temp in RC through diagnostics at 81° and minimum temp at 32°. This indicates extended defrost cycling due to control failure. Main control, user interface control, and Orion control will all need to be replaced to complete repairs.; ordrng 1 W11330486 (UI)"
Near Pflugerville, TX 78660
Tyler B.
Job Details: 08/26/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for unit leaking from filter housing. Replaced filter housing and tested good. No leaks on site
Near Austin, TX 78738
Brandon
Job Details: 08/26/2019
WASHER MAYTAG MVWB855DC3 "Arrived on site for customer complaint of unit making noise, found spin basket was creating a lot of vibration, ordering spin basket and bringing back clutch and gearcase. ; ordrng 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10586079 (basket asm)"
Near Austin, TX 78702
Luis
Job Details: 08/26/2019
ICE MACHINE KITCHENAID KUIC15POZP2 "Arrived on site for no ice. Ran diagnostics weak water flow from valve,unit passed all other diagnostics. Installed a new valve ran valve test good water flow."
Near Georgetown, TX 78633
Thomas L.
Job Details: 08/26/2019
REFRIGERATOR WHIRLPOOL KRFC704FPS03 Arrived on site to repair unit for freezer light not working. Inspected unit and found that a blue piece of packing tape was against the light switch on the freezer wall. This was keeping the door switch from moving and turning on the light. Removed tape and light worked multiple multiple times. All water connections are dry.
Near Cedar Park, TX 78613
Lou
Job Details: 08/26/2019
COOKTOP WHIRLPOOL W5CG3024XS01 "arrived on site to inspect cooktop flames too hot and melting components. Upon further inspection, I found that all four burner heads had been melted. When I tested the burners, I found that the flames were coming out like a torch. Also found that the burner caps were damaged as well. I found that the front right Ignitor was damaged as well. I attempted to remove the cooktop but some of the screws would not come loose and a few were stripped. I contacted Techline and spoke to Mike and advised of my findings. Mike advised to check the orifices to se if they were liquid propane or natural gas orifices. I provided the numbers on each orifice and Mike advised that they were for liquid propane burners. The customer did not know if they were on lp gas or natural gas so they contacted while I was on site. The customer advised that they had natural gas. Mike advised to check the regulator and change the orifices ad provided File #7725694699. I advised the custom
Near Austin, TX 78734
Andy
Job Details: 08/26/2019
RANGE KITCHENAID KSDB900ESS2 Arrived on site for range not heating properly. Tested and inspected unit and found failed sensor and control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Sunset Valley, TX 78745
Luis
Job Details: 08/26/2019
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site for weak ice production. Ran diagnostics found weak air flow during diagnostics,ran icemaker test no errors ran harvest test passed,ran fill test passed. Powered unit on ice fan running diagnosed unit will need adapter,panel and control. ; ordrng 1 CNOTE (NEED AUTHO ) and 1 W10843055 (CONTROL) and 1 W11089931 (PANEL) and 1 WPW10635022 (ADAPTER ), states that autho needed"
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 08/26/2019
OVEN KITCHENAID KSEG700ESS1 Arrived on site to replace control board range. Replaced part and tested unit. Found all is functioning properly at this time.
Near New Braunfels, TX 78130
Robert
Job Details: 08/26/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on job for complaints of no ice and water dispensing. During testing found that the reservoir was not flowing. Replaced reservoir with new and set the mullion heater to 100%. Tested 14vDC supply is good. No leaks detected. Complete.
Near Austin, TX 78749
Luis
Job Details: 08/26/2019
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site for no cool. Fans running compressor not powering on. Power cycled unit compressor not running checked voltage good voltage to inverter 120v ohmed compressor,compressor ohmed good unable to check feed back from single red wire from inverter to control,installed a new inverter and control. Powered unit on compressor powered on"
Near Pflugerville, TX 78660
Wesley
Job Details: 08/26/2019
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived onnsite and found DW causing condensation and then dripping that puddles from the granite overhang. Overhang is not standard and cabinetry does not allow for adjustment of DW position with exposing side to view. Customer needs to have counter adjusted by cutting to size, or cabinet adjusted to allow DW to be flush with counter lip. A third option would be a different style dishwasher."
Near Pflugerville, TX 78660
Tyler B.
Job Details: 08/26/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for unit not making ice. Ran diagnostics and found e5 error for thermistor failure. Replaced ice maker tested all functions a d tested good. No leaks on site
Near New Braunfels, TX 78130
Kevin
Job Details: 08/26/2019
RANGE WHIRLPOOL WFC150M0EB3 "Arrived on site and found elements are all normal, they meet regulation for UL 858, operation is normal. No further repair is available for range at this time. There is possibility according to techline for an updated element set in the near future."
Near Leander, TX 78641
James
Job Details: 08/26/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site and installed new retainers. Unit tests good. Job complete
Near Austin, TX 78759
Paul
Job Details: 08/26/2019
OVEN KITCHENAID KOST100ESS01 Arrived onsite for the oven with an F1E0 error message. Ms had a video of the oven trying to program the time and the temp using just the number 3. I entered diagnostics and found The F1E0 and an F2E1 error. I cleared the codes. I found the UI defective. I replaced the console and tested the unit. The unit is working as designed. Call complete.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 08/26/2019
REFRIGERATOR WHIRLPOOL KRFC704FPS02
Near Austin, TX 78726
Andy
Job Details: 08/26/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site for refrigerator leaking. Tested and inspected unit and found unit leaking from water tubes. Attempted to remove failed parts and replaced with new. Found that water tube going to water dispenser was not with me. Attempted to look up part on parts break down and could not locate it. Ordering parts research. Office to schedule. Water was turned off at unit.(See SD-QuickPic for photos of line); ordrng 1 SEENOTE (PARTS RESEARCH ) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Georgetown, TX 78628
Thomas L.
Job Details: 08/26/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 Removed and replaced failed icebox fan motor. Operations are now normal. Water connections are dry.
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/26/2019
DRYER LG DLEX3001W "Arrived on site to replace heating assembly after replacing part, unit tested good."
Near Austin, TX 78721
Leonardo
Job Details: 08/26/2019
OVEN WHIRLPOOL MGT8720DS02 Arrived on site to test unit for lower oven not igniting. Test unit and found bad igniting. Heated oven at 350 unit test good.
Near McQueeney, TX 78123
Kevin
Job Details: 08/26/2019
WASHER WHIRLPOOL WTW7300DW "Arrived on site and inspected washer and found customer has made enough space on washroom raised platform in order to tilt the washing machine forward, washer was not able to be moved on the previous visit. Replaced clutch and slider due to found error code on previous visit.
Near Taylor, TX 76574
Thomas L.
Job Details: 08/26/2019
DISHWASHER KITCHENAID KUDC10IXBL6 Arrived on site for no operation. Found that the high temperature wash button was illuminated but no other commands would be excepted. With new touch panel the unit was stuck in the drain. The unit will need a new control panel and a new control board.
Near Austin, TX 78703
Leonardo
Job Details: 08/26/2019
COMPACTOR KITCHENAID KTTS505ESS0 Arrived on site to test unit for bad switch. Found switch off bad ordering new switch WPW10242556 ; ordrng 1 WPW10242556 (SWITCH OFF )
Near Austin, TX 78759
Paul
Job Details: 08/26/2019
OVEN KITCHENAID RBD275PVB02 Arrived onsite for the oven to replace the previous diagnosed parts. I replaced the element and racks. I tested the oven to make sure the element was heating and the unit is working as designed. Call complete.
Near Kingsland, TX 78639
Cliff
Job Details: 08/26/2019
WASHER WHIRLPOOL WFW3090JW0 Arrived on site to diagnose the washing machine that is not the water. Tested unit and found water working through diagnostics just not normal cycling. Main control/timer assembly will need to be replaced to complete repairs. Office will need to set return date ; ordrng 1 W11334214 (CONTROL)
Near Austin, TX 78728
Tyler B.
Job Details: 08/26/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived onsite for u it with torn gasket, replaced right door gasket and tested good"
Near Austin, TX 78704
Wesley
Job Details: 08/26/2019
DRYER WHIRLPOOL WED6620HC0 Arrived on site and found dryer failing to complete cycle. Running non stop. Unable to enter diagnostics. Ordering console and returning with control. ; ordrng 1 W11351728 (CONSOLE)
Near Austin, TX 78726
Andy
Job Details: 08/26/2019
REFRIGERATOR WHIRLPOOL ED5SHAXNQ01 "Arrived on site for refrigerator water and ice dispenser issues tested and inspected unit and found ice door issues and water leaks from water dispenser.No water leaks present at time of service.; ordrng 1 8201537 (WATER FITTING) and 1 8201756 (DOOR KIT)"
Near Georgetown, TX 78626
Joel G.
Job Details: 08/26/2019
WASHER MAYTAG MVWC300VW Arrived on site to diagnose washer leaking to the right and making banging noise when spinning. Inspected all spring and entire washer and all works fine and nothing is worn out. Found the floor is caving in and washer to be unbalanced. I tried installing shims but customer will need floor repaired and leveled to take care of issue. Washer itself is fine. No leaks detected. Drain is secure.
Near Kempner, TX 76539
Al
Job Details: 08/26/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived to inspect ff section not cooling.Observed a massive block of ice around the evaporator.Used my steamer to defrost the unit.Removed and replaced the harness.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Georgetown, TX 78628
Thomas L.
Job Details: 08/26/2019
WASHER WHIRLPOOL WTW8900BC0 "Arrived on site for unit that will not operate properly. Tested unit in diagnostics and found that the basket would not move in order to start the spin cycle. The basket and shaft are corroded together and the basket cannot float or drop. The unit will need a shaft bearing job and a new basket.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 08/26/2019
OVEN WHIRLPOOL WOD51EC0HS01 "(DZ) Arrived on site for double oven not working. Removed trim and moved oven out of cabinet to inspect power. Found power cable not plugged in, and unit not connected. Plugged unit in and verified function. All tested good. Unit reinstalled."
Near Georgetown, TX 78633
Lou
Job Details: 08/26/2019
RANGE KITCHENAID KGCC506RBL05 "arrived on site to inspect cooktop clicking. Upon further inspection, I found that the unit has a glass top; therefore, I had the customer sign a waiver of damages from lifting glass top. The customer advised that they heard a clicking noise coming from the unit, then when they checked it, the unit made a loud popping noise and hey could see a flash of light or fire under the glass top. I removed the cooktop and found where the back left valve Ignitor switch had shorted/arced and the switch was black. Also found that the spark module had arced as well and had burn marks. No gas leaks observed during service. Gas supply left turned off and power supply left unplugged for safety.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (LSO) and 1 WP4456817 (valve-brnr) and 1 WP4456905 (harns-wire) and 1 WPW10110491 (module-spk)"
Near Austin, TX 78759
Paul
Job Details: 08/26/2019
DISHWASHER KITCHENAID KDTE334GBS0 Arrived onsite for the dishwasher that had a straw get melted on the element. I removed the plastic from the element and the bracket. I tested the unit and the element is still good. I advised the customer to run a dishwasher cleaner thru the machine. The unit is working as designed. Call complete.
Near Georgetown, TX 78626
Joel G.
Job Details: 08/26/2019
OVEN LG LRE3025ST/00 Arrived on site to diagnose loud range. Found convection fan motor going out and loud. Verified operation after replacing motor.
Near Austin, TX 78732
Luis
Job Details: 08/26/2019
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived on site for no ice. Ran diagnostics icemaker not running through diagnostics removed kickplate found broken wires on harness at hinge diagnosed unit will need a new freezer door.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 08/26/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived on site for pad replacement and last tech diagnosed. Removed UI and found harness for pad was barley plugged in. Plugged in fully and now operating as designed no leaks on site. No parts needed
Near Austin, TX 78705
Wesley
Job Details: 08/26/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived on site and installed control and Evap cover. All checks good. Advised customer on repair. Unit is now operating as designed.
Near Kyle, TX 78640
Kevin
Job Details: 08/26/2019
REFRIGERATOR WHIRLPOOL WRS315SDHB02 "Arrived on site and found Evaporator drain is blocked by ice again, only drain is blocked. There is no defrost issue. Peeled metal pan backwards to line up with cabinet drain better. reset heater extension into correct position, requested that customer continue monitoring to see if this ultimately repairs issue. No water leaks from connections at time of service, job complete"
Near Round Rock, TX 78681
Jonathan S
Job Details: 08/26/2019
REFRIGERATOR WHIRLPOOL WRF995FIFZ00 Arrived on site for RC not cooling. Inspected unit and work area. Found door ajar light and WiFi light flashing. Measured temperature in RC at found high temperatures. Inspected RC evaporator frost pattern and found ice buildup on. Performed diagnostics mode and tested door switches and found all switches operating correctly. Tested RC thermistor and found out of range. Called tech support and spoke with J.K he stated that evaporator cover will need replace and that light is flashing due to connecting to WiFi then disconnecting. Customer can reconnect to unit and that will correct light issue. (SR# 7725694409). Will need authorization to complete repair. Office to schedule appointment return.
Near Dale, TX 78616
Leonardo
Job Details: 08/26/2019
OVEN WHIRLPOOL WEG730H0DS0 Arrived on site to replace sensor and found bad control board. Ordering board W11050551 office to reschedule. ; 1 W11050551 (CONTROL BOARD )
Near Georgetown, TX 78633
Joel G.
Job Details: 08/26/2019
OVEN GE JKP45B0W1BB Arrived on site to install part I previously ordered and was sent for repair. Replaced and verified operation.
Near New Braunfels, TX 78132
Kevin
Job Details: 08/26/2019
DRYER WHIRLPOOL WGD9200SQ0 "Arrived on site and inspected dryer and found valve is leaking through orifice, replaced gas valve and it is now operating properly. Job complete"
Near Austin, TX 78717
Lou
Job Details: 08/26/2019
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "arrived on site to inspect refrigerator FC temps. Upon further inspection, I tested temps in the FC=5 degrees & RC=46 degrees. I removed the FC Evap cover and found a good frost pattern on the evaporator. Checked the RC evaporator and it too was good. I find the ice bin empty, but the customer had the ice maker turned off. I tested the ice maker in diagnostics and it operated as designed. I tested all fans in diagnostics and all three were operating as designed. I checked the coils and found a small amount of hair on it. I placed the unit back into diagnostics and went to test #7 and changed the defrost timer to 02 and then repositioned the FC thermistor. Advised the customer of my findings and changes and advised to notify the office if the unit acts out again. No water leaks observed during service, job completed."
Near Lakeway, TX 78738
Andy
Job Details: 08/26/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator leaking water. Tested and inspected unit and found drain line failed. Ordering new drain line and will return. Instructed customer to watch unit and customer signed waiver. No water leaks present at time of service. ; ordrng 1 W11084807 (DRAIN)
Near Georgetown, TX 78626
Joel G.
Job Details: 08/26/2019
REFRIGERATOR WHIRLPOOL WRS975SIDM00 "Arrived on site to diagnose fridge not cooling. Found all operations working just fine at this time. Temps are fine and all tests check fine in diags. Condenser was clean. No leaks detected. Customer to monitor unit in case it fails again but at this point, I am unable to duplicate complaint."
Near New Braunfels, TX 78132
Kevin
Job Details: 08/26/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and inspected dishwasher and couldn’t find any abnormal or excessive aroma from dishwasher interior. Recommended running a cleaner like dishwasher magic to possibly improve customer experience. No water leaks detected at time of service, job complete"
Near Austin, TX 78746
Wesley
Job Details: 08/26/2019
DRYER WHIRLPOOL GGW9250PT3 "Arrived on site and found unit operating as designed. Advised customer that exhaust needs to be cleaned out. No leaks detected, advised customer on use and care.
Near Austin, TX 78759
Paul
Job Details: 08/26/2019
WASHER GE GTW460ASJ0WW Arrived onsite for the washer leaking again. I tested the unit and I found the thermistor leaking water due to the seal is bad. The thermistor needs to be replaced. Ordering c-notes & WH01X24104 THERMISTOR ASSEMBLY.; ordrng 1 C-NOTES (THE OFFICE WILL NEED TO SCHEDULE THE RETURN VISIT. ) and 1 WH01X24104 (THERMISTOR ASSEMBLY)
Near Austin, TX 78748
Leonardo
Job Details: 08/26/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Will need to replace wash motor and control board. Will need to order new control board W11305308. ordrng 1 W11305308 (CONTROL BOARD )
Near Kingsland, TX 78639
Cliff
Job Details: 08/26/2019
WASHER MAYTAG MHW5500FW1 Arrived on site to diagnose a washer that was leaking. Tested unit and found outer tub assembly seal properly. Entire drum and basket assembly will need to be replaced to complete repairs. Office will need to set return appointment for two technicians and two hours.; ordrng 1 CNOTES (2MAN JOB) and 1 CNOTES (2 HOUR JOB) and 1 W10901175 (tub-outer)
Near Austin, TX 78717
Lou
Job Details: 08/26/2019
MICROWAVE WHIRLPOOL WOC54EC0AS02 "arrived on site to inspect wall oven microwave combo. Upon arrival, customer advised that there had been a different tech to fix the microwave because it doesn’t heat. I placed the unit in diagnosis and found error codes F1E5 & F6E0. Cleared the codes and attempted to test the unit and after approximately 1 min, the unit stopped ad showed error code F1E5.
Near Austin, TX 78730
Luis
Job Details: 08/26/2019
REFRIGERATOR KITCHENAID KFIS25XVMS3 Arrived on site for broken end caps. Installed new end cap tested lid operation good.
Near Belton, TX 76513
Arthur B.
Job Details: 08/26/2019
DISHWASHER FRIGIDAIRE FFBD2406NS11B "Arrived onsite for customer complaint of reverse is osmosis system back flowing into dishwasher. When arrived, confirmed issue that dishwasher only has a rubber flapper to block water. Water is feeding back to dishwasher and filling sump. Customer advised he is getting system removed.
Near Round Rock, TX 78665
Jonathan S
Job Details: 08/26/2019
REFRIGERATOR JENN-AIR JFFCC72EFS00 Arrived on site for refrigerator control panel not operating. Inspected unit and work area. Found failed circuit on UI and causing control to bubble. Removed UI and inspected wire harness and board. UI will need to be replaced to continue diagnostics. Will return with UI and main control on hand if needed. ; ordrng 1 SEENOTE (OFFICE TO SCH) and 1 W11086558 (UI)
Near Austin, TX 78733
Leonardo
Job Details: 08/26/2019
TRASH COMPACTOR KITCHENAID KUCS03FTPA1 Arrived on site to test unit for unit not working. Test unit and found broken gear case. Replaced gear case test unit and unit test good job complete.
Near Georgetown, TX 78633
Jonathan S
Job Details: 08/26/2019
REFRIGERATOR KITCHENAID KBFS20EVMS3 Arrived on site for refrigerator for refrigerator leaking water water when irrigation system is running. Inspected unit and work area. Found RC gasket torn. Performed diagnostics and tested water dispenser found minor air in system. Had customer turn irrigation system on and found dispenser rapidly dripping water. Tested water pressure to unit and found at 60 psi without irrigation system on. Had customer turn irrigation system on and found pressure dropped to 25 psi and level off at 50 psi. Called Whirlpool tech support and spoke with Joel. He stated that valve is pressure driven and when water pressure drops below 35 psi valve will open. Spoke with customer on failure.
Near Lakeway, TX 78734
Brandon
Job Details: 08/26/2019
REFRIGERATOR WHIRLPOOL WRS571CIHV01 "Arrived on site for customer complaint of unit making noise, owner was not home, spoke with father, I could not get unit to make any kind of abnormal noise in defrost mode, tested all fan motors, air baffle, ice maker, unit tested good."
Near Austin, TX 78754
Paul
Job Details: 08/26/2019
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for the washer to replace the previous diagnosed parts. I replaced the tub ring. Mr stated the washer was still shaking badly and showed me a video of it. I found the front left leg not touching the floor and the tub and basket not level in the chassis. I leveled the unit and ran the manual high speed spin. The unit is working as designed. Call complete.
Near Little River-Academy, TX 76554
Al
Job Details: 08/26/2019
REFRIGERATOR FRIGIDAIRE LGHB2869TF3 Arrived to inspect no cooling in the ff section.Verified the evaporator is working properly but the ff section is 50 degrees.Order the tower damper assembly and will return with the control.Office to reschedule with the customer.Needs more work. ; ordrng 1 5304510255 (DAMPER ASSEMBLY ) and 1 809069201 (EVAPORATOR MOTOR )
Near Canyon Lake, TX 78133
Kevin
Job Details: 08/23/2019
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site and inspected oven and found has been replaced by customer, light will still not turn on and found no voltage at control board connection, will need to order a new control board to correct issue ; ordrng 1 W11122560 (cntrl-elec)"