Near Waco, TX 76706
Jonathan M
Job Details: 03/15/2021
REFRIGERATOR WHIRLPOOL WRS325SDHW05 Arrived on site for a refrigerator that’s not making ice. Inspected unit and work area. Found freezer and refrigerator temperatures at proper temperature. Found the icemaker stuck in the harvest dump position. Attempted to jump icemaker and icemaker would not turn. Tested voltage to the icemaker and found 120 V present. Unit will need new icemaker for repair. Ordering part and the office will need to contact customer about the reschedule date due to an out of stock and PSP item; ordrng 1 W11284458 (icemaker)
Near Lockhart, TX 78644
Richard
Job Details: 03/15/2021
WASHER AMANA NTW4516FW3 Arrived onsite for the washer not working. Replaced drain pump that was ordered and ran a calibration. After calibration ran a quick cycle and washer tested good. Complete
Near Austin, TX 78745
Kevin
Job Details: 03/15/2021
RANGE WHIRLPOOL WEG515S0FS2 "Arrived on site and inspected range and found ignitor its not secured onto bake burner, sent a short video to DW. After securing it properly set oven to bake and turned all cooktop burners on took pictures of flames and everything checks good. Could not duplicate customers experience during the service call reported findings and customers experience to tech line, 7730235223"
Near Austin, TX 78704
Matthew
Job Details: 03/15/2021
DISHWASHER KITCHENAID KUDS30FXSS3 "Arrived onsite for dishwasher not functioning. Upon inspection found wall switch to dishwasher was off. Powered unit and tested. After testing, found unit had a leak coming from the mid left side of the unit. Top screw was missing and customer drove oversized screws into unit causing inner door panel to warp and not allow door seal to make good contact.
Near Austin, TX 78733
Luis
Job Details: 03/15/2021
REFRIGERATOR KITCHENAID KBFC42FTS03 "Arrived on site for freezer issues. Found freezer drain frozen overcustomer will defrost unit themselves.
Near Belton, TX 76513
Al
Job Details: 03/15/2021
WASHER MAYTAG MVWB880BW0 Arrived on site and inspected washer with F51 error code.Confirmed the code and removed and replaced the sensor.Reassembled and unit tested as designed to customers satisfaction.Job complete
Near Copperas Cove, TX 76522
Al
Job Details: 03/15/2021
WASHER ROPER RTW4516FW2 Arrived on site and inspected washer not working properly.Ran diagnostics and found no errors. Customers concerned the unit doesnt fill up enough to cover clothing.I explained the HE process and advised the washer is designed to use less water an energy
Near Austin, TX 78735
Leonardo
Job Details: 03/15/2021
DOWNDRAFT KITCHENAID kird801hss1 Arrived on site replace switches. Found motor locked up advised customer about the motor
Near Briarcliff, TX 78669
Robert
Job Details: 03/15/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on job for complaints of buttons not working. Found console not working properly. Replaced console and test.
Near New Braunfels, TX 78132
Noah D
Job Details: 03/15/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect icemaker for not making ice and clumping, upon inspection found the icemaker full of ice, broke ice up and the water filled correctly, instructed customer to replace filter due to water issues recently. Replaced seal and tested. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 03/15/2021
REFRIGERATOR WHIRLPOOL WRT318FZDW06 "Arrived on site to inspect fridge for not cooling in freezer, upon inspection found the unit only ran when set in max cool, compressor and fan worked correctly, will need control to fix temp issues, office to reschedule ; ordrng 1 W11207397 (CONTROL BOX )"
Near Cedar Park, TX 78613
David S
Job Details: 03/15/2021
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site to install previous diagnosed parts. I installed both icemakers. I tested the unit and it is no longer shorting out.
Near Driftwood, TX 78619
Brandon
Job Details: 03/15/2021
WASHER MAYTAG MVW7230HC0 "Arrived on site to replace UI console, after replacing, unit tested good."
Near Austin, TX 78728
David Z
Job Details: 03/15/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install new outer door panel. Replaced door panel and retested. Customer showed me they found a part under the unit by the front. Found ripped friction sleeve. Ordering 2 friction sleeves to replace. Office to schedule when available. ; ordrng 2 WP8268961 (Friction Sleeve)s
Near Killeen, TX 76542
Tyler
Job Details: 03/15/2021
DRYER MAYTAG LDE590 on site for dryer needing previously diagnosed belt heater assembly and thermal cut off. Upon arrival I was able to disassemble install the three needed parts and then reassemble and verified that the unit is fully functioning as designed and when the unit is switched between regular heat and air fluff it does shut off the heating element exactly as intended and there were no other notice issues while on site during repair unit is ready for use by customer call complete
Near Austin, TX 78748
Kevin
Job Details: 03/15/2021
WASHER WHIRLPOOL MVW6200KW "Arrived on site and set washer into a diagnostic cycle and didnt find any saved error codes, ran the automatic test and everything checks good, could not find any issue with washer. No water leaks detected at time of service, job complete."
Near Harker Heights, TX 76548
Wesley
Job Details: 03/15/2021
REFRIGERATOR FRIGIDAIRE FGHS2631PF2 Arrived onsite and found unit ui failire. All checks good unit is now operating as designed.
Near Round Rock, TX 78681
David S
Job Details: 03/15/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site for dishwasher not draining. I inspected the unit and work area. I found the drain hoses restricted. I cleared the restriction. I reassembled the unit and found it working as designed.
Near Temple, TX 76502
Al
Job Details: 03/15/2021
WASHER MAYTAG MTW5840TW0 Arrived on site and inspected Maytag washer not working.Confirmed the complaint and found the timer and lid switch were both defective.R&R both and unit tested as designed to customers satisfaction.Job complete
Near Buda, TX 78610
Leonardo
Job Details: 03/15/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for not washing. Found bad wash motor ordering new sump and motor office to reschedule. ; ordrng 1 W11085683 (Sump and motor)
Near Canyon Lake, TX 78130
Noah D
Job Details: 03/15/2021
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site to inspect oven for not heating, upon inspection found the breaker flipped and no powering unit, found a burnt terminal, replaced terminal, checked all wiring for burnt spots and could not find any, all functions returned. Complete"
Near Liberty Hill, TX 78642
Lou
Job Details: 03/15/2021
DISHWASHER KITCHENAID KDTE204KPS0 "Arrived on site to install previously diagnosed and ordered part. Due to the lower spray arm missing its shaft, I removed and replaced the spray arm and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Bee Cave, TX 78738
Brandon
Job Details: 03/15/2021
DISHWASHER KITCHENAID KUDP01FLSS6 "Arrived on site for customer complaint of unit filling with water when not in use and upper spray arm broken, found failed water valve and broken spray arm, I replaced both parts, unit tested good with no leaks."
Near Austin, TX 78732
Luis
Job Details: 03/15/2021
REFRIGERATOR KITCHENAID KFCS22EVMS2 "Arrived on site for cooling issue. Ran diagnostics all test passed,changed defrost setting to basic"
Near Round Rock, TX 78681
Wesley
Job Details: 03/15/2021
REFRIGERATOR WHIRLPOOL WRS973CIHZ01 Arrived onsite and found water resevoir freezing from sub freezing temp in lower fridge cabinet. Adjusted temp and advised customer on issue. All checks good.
Near Austin, TX 78732
Brandon
Job Details: 03/15/2021
DRYER MAYTAG MGDB850YW1 "Arrived on site to replace failed coil and thermostat, after replacing parts, unit tested good.
Near Austin, TX 78704
Jacob
Job Details: 03/15/2021
REFRIGERATOR KITCHENAID KBBL206ESS00 Arrived onsite for unit not making ice. Looked at ice maker. Noticed that the shut off arm was up. Pushed down arm. Ice maker working and called for water. No leaks at this time. Job complete
Near Austin, TX 78723
Scott
Job Details: 03/15/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for no ice . Ran diagnostics all checked normal . When activating fill , could hear water valve but no water . Checked ,getting proper voltage , found IM fill heater had failed . Ordering FZ door . AUTHO. Call to set return. No water leaks detected at time of service. May need water valve if weeping occurs after door placement .; ordrng 1 AUTHO and 1 LW11026428 (FZ DOOR SS )"
Near Niederwald, TX 78640
Robert
Job Details: 03/15/2021
RANGE WHIRLPOOL WFG505M0BS3 Arrived on job to replace previously diagnosed parts. After replacement test operation.
Near , TX 78132
Noah D
Job Details: 03/15/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven for a springy door, upon inspection found the hinges working correctly, weighed down door for 15 min and it loosened springs to customer liking. Complete"
Near Georgetown, TX 78633
Lou
Job Details: 03/15/2021
REFRIGERATOR GE TPX24BRBJBB "Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=34 degrees & RC=56 degrees. I found a large amount of frost/ice built up on the FC evap cover as if the unit is not defrosting. I tested the defrost timer and found it not operating as designed. I manually tested it and it continues to malfunction. I am ordering the timer and will return with screened parts. No water leaks observed during service. Office to schedule return service.; O-emld tckt"
Near Austin, TX 78702
Jacob
Job Details: 03/15/2021
REFRIGERATOR WHIRLPOOL WRS331SDHM03 Arrived onsite to replace water valve. Replaced water valve. Turned on water. Valve is holding. No leaks at this time. Job complete
Near Leander, TX 78641
Lou
Job Details: 03/15/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher toeplate damage. Upon further inspection, I found the toeplate broken. Removed and replaced the toeplate and retainers and tested unit. Unit is operating as designed. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Noah D
Job Details: 03/15/2021
WASHER MAYTAG MVW7230HW0 "Arrived on site to inspect washer for not filling or spinning, upon inspection found the valve clogged and not opening, replaced valve and tested spin, all functions worked to spec. Complete"
Near Cedar Park, TX 78613
David S
Job Details: 03/15/2021
DISHWASHER KITCHENAID KDTE304GPS0 "Arrived on site for dishwasher door not closing. I inspected the unit and work area. I found the racks, door, and springs all in good condition and not out of alignment. I inspected the latch and found it stuck to far back. I adjusted the latch. I reassembled the door and tested the unit. I found it working as designed and the door registering closed every time I close it.
Near Kyle, TX 78640
Kevin
Job Details: 03/15/2021
DISHWASHER MAYTAG MDB8959SBS2 "Arrived on site and inspect the dishwasher and found control panel is unresponsive. Replaced control panel and control board and it is now operating properly, job complete"
Near Pflugerville, TX 78660
Paul
Job Details: 03/15/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the console and the fill valve. I could not test for leaks because the customers hot water is turned off due to water heater issues. Call complete.
Near Austin, TX 78759
Matthew
Job Details: 03/15/2021
WASHER WHIRLPOOL WFW8640BW2 Arrived onsite to replace previously diagnosed parts. Replaced bellow. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
Near Pflugerville, TX 78660
Wesley
Job Details: 03/15/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived onsite and found unit operating as designed. Informed customer that unit has to be occasionally reset to restore optimal function of the panel. No error codes, no unusual function while onsite."
Near Liberty Hill, TX 78642
Lou
Job Details: 03/15/2021
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Arrived on site to inspect refrigerator ice maker on/off arm not working. Upon further inspection, I found a large clump of ice in the ice tray and the IM arm hanging down. Attempted to reinstall the arm and found it broken. Removed and replaced the ice maker and tested and it is operating as designed. No water leaks observed during service, job completed."
Near Buda, TX 78610
Robert
Job Details: 03/15/2021
WASHER WHIRLPOOL WTW6120HW1 Arrived on job for complaints of no display. Found the wash working all buttons working but no display. Will need console to complete. ; ordrng 1 W11478523 (CONSOLE )
Near Austin, TX 78737
Leonardo
Job Details: 03/15/2021
VENTHOOD KITCHENAID KVUB606DSS3 Arrived on site to test unit for unit making rattling noise. Test unit and found blower hitting metal plate. Secured plate and new blower test unit and unit test good job complete.
Near Pflugerville, TX 78660
Wesley
Job Details: 03/15/2021
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived onsite and replaced failed electrode and knobs. Unit is now operating as designed. Advised customer on repair.
Near Kyle, TX 78640
Robert
Job Details: 03/15/2021
RANGE WHIRLPOOL WFE320M0ES2 Arrived on job for complaints of top of door warmer than normal. Found the door has two glasses barriers and vent at top. Normal vent temperature with this model.
Near Georgetown, TX 78626
Tommy
Job Details: 03/15/2021
DRYER WHIRLPOOL WED6620HC2 Arrived onsite for unit dryer vent issue upon arrival found unit itself is venting as designed. Vent is clogged in home removed vent airflow through unit is operating as designed. Unit home vent will need to be cleaned and looked at. Job Completed.
Near Austin, TX 78741
Luis
Job Details: 03/15/2021
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site for cooling complaint and no ice. Unit resetting itself diagnosed a defective main control,ran diagnostics fans working,open thermistor on icemaker,unit will need a new control and icemaker.. ; ordrng 1 W11389712 (Control) and 1 W10898228 (Icemaker)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/15/2021
REFRIGERATOR KITCHENAID KBBL206EPA01 "Arrived on site for customer complaint of multiple lights not found multiple modules failed, I replaced two modules on the right side of fresh food section from truck stock, unit tested good. ; used 2 W10908166 (Module) from stock"
Near Pflugerville, TX 78660
Wesley
Job Details: 03/15/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for issue related to the detergent door opening and causing wear on the upper rack. Replaced upper rack and used dispenser to repair, all checks good. Unit is now operating as designed."
Near San Marcos, TX 78666
Andrew
Job Details: 03/15/2021
DISHWASHER WHIRLPOOL KDTE204KPS0 "Arrived on site to test unit for middle spray arm falling off. Replaced middle spray arm, tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78732
Brandon
Job Details: 03/15/2021
OVEN GE JT912S0K5SS "Arrived on site for customer complaint of unit door not closing and loud noise from fan motor, I removed door and found failed hinges, I replaced right side hinge, ordering left side hinge. ; ordrng 1 WB10T10085 (Left side hinge)"
Near Lockhart, TX 78644
Leonardo
Job Details: 03/15/2021
OVEN WHIRLPOOL WFE525S0JZ0 Arrived on site to test unit for board not working. Test unit and found keyed wire at terminal block. Will order new main harness office to reschedule. ; ordrng 1 W11344556 (Main harness)
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/15/2021
VENTHOOD KITCHENAID KVWB606DSS0 "Arrived on site to replace blower fan, after replacing, unit tested good."
Near Morgan's Point Resort, TX 76513
Al
Job Details: 03/15/2021
REFRIGERATOR FRIGIDAIRE LGHT1837LE4 Arrived on site to check refrigerator for clicking noises. Removed the compressor cover on the back of the unit and listen for any unusual sounds. Checked temperatures in both refrigerator and freezer compartment and freezer temperature was -2° and refrigerator was 32° unit is working as designed. I explained to the customer these were the normal sounds of the unit.Customer satisfied All aspects of the unit are working as designed.Job complete
Near Austin, TX 78703
Jacob
Job Details: 03/15/2021
DRYER MAYTAG MED8630HW0 "Arrived onsite for unit not drying clothes. Tested unit in normal and timed dry. Unit is heating up. Let customer know to use timed dry for optimal performance on smaller loads. If load is too small, it may not dry fully in regular mode as the sensor may not make contact with smaller load to keep drying. No issues at this time.Job complete"
Near Manchaca, TX 78652
Kevin
Job Details: 03/15/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site and inspected dishwasher and found save error codes F4E3, F7E1. Wash motor is not running during the diagnostic cycle but it is getting correct power. A new sump and motor will be needed to complete repair After repairs completed will need to discuss running hot water at sink before starting dishwasher to prevent F7Eone error.; ordrng 1 W11085683 (Wash motor)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/15/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for customer complaint of light button not working, and UI console glitching at times, found failed UI console, I replaced console, unit tested good.n"
Near Austin, TX 78753
David Z
Job Details: 03/15/2021
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site to diagnose washer not running properly. Checked unit for errors and found error for slow fill. Ran unit and could not see any cold water coming in at all. Found valve humming fine. Adjusted valve on wall and was able to get some water to come in, but at 1/4 the pressure of the hot side. Found valve on wall had failed and apartment maintenance needs to fix for resident.
Near Austin, TX 78724
Matthew
Job Details: 03/15/2021
WASHER MAYTAG MVWC565FW1 "Arrived onsite for washer leaking. Upon inspection could not find a leak. Ran diagnostics and found error codes for over suds. Customer was using to much soap. Ran auto test, individual agitation and spins and all passed. Rechecked for error codes and no codes were recorded. Unit is functioning properly. Instructed customer on proper amount of soap to use. Job complete"
Near Austin, TX 78728
David Z
Job Details: 03/15/2021
OVEN WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose oven that customer was having issues with control panel on. Sometimes they said it was hard to use or had to be pressed several times to work. Advised on proper cleaning of panel since it is a touch panel. Checked unit for errors and found F6E4 for UI to control state mismatch. Per tech sheet resolution is to replace copernicus control. Replaced control and retested. Error is now gone and all is working as designed. Call complete.
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/15/2021
WASHER WHIRLPOOL MVWC565FW0 Arrived on site to install previously diagnosed part. Removed actuator and installed new actuator. Ran calibration then a manual service diagnostics. Washer is running as designed. No leaks detected. Job completed.
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/15/2021
MICROWAVE WHIRLPOOL WMH53521HZ5 "Arrived on site for customer complaint of fan not exhausting properly, found unit is working as designed, informed the customer that these vent motors are not the strongest, but the unit passed the paper towel test and is venting outside."
Near Harker Heights, TX 76548
Wesley
Job Details: 03/15/2021
DRYER WHIRLPOOL MED7230HW0 Arrived onsite and found bent frame. Restored shape to repair door alignment. Unit is now operating as designed. Advised customer on repair.
Near Austin, TX 78741
Richard
Job Details: 03/15/2021
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived onsite for the refrigerator with cooling issues. During testing found that the on the back of the refrigerator there is rust and frost build forming on the outside of the liner . There is a void in the insulation inside the liner of the refrigerator causing the rust and frost build up to form on the outside of the liner. Its causing warm air to get in which is causing the cooling issues and defrost issues.
Near Austin, TX 78721
Matthew
Job Details: 03/15/2021
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite to replace previously diagnosed parts. Replacing the UI will not address all underlying issues. Notified customer of main control issue and possibly others.
Near Round Rock, TX 78665
Wesley
Job Details: 03/15/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite and replaced deli control and main control. Deli control had corrosion and dispenser had failed. Repaired issue. Suspect earlier issues were all related to deli control failure. All checks good.
Near Cedar Park, TX 78613
David S
Job Details: 03/15/2021
WASHER KENMORE 110.2510231 Arrived on site for washer not spinning or agitating. I inspected the unit and work area. I found the basket not spinning by hand. I pulled up the basket and found it rotating. I ran a diagnostics and found fault codes for basket speed and shift fault. I ran a diagnostics cycle and found the unit agitating and spinning. In spin the unit would howl indicating the gearcase is failing. I spoke to the customer about the unit and it needing a gear case and the cam to go with it.
Near Austin, TX 78754
Scott
Job Details: 03/15/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for no cool in fresh food section . Found evap covered in frost . Steamed out frost . Ran diagnostics all checked normal. Did replaced evap fan with harness , since both have been encases in ice . All checked normal . No water leaks detected at time of service. Job complete ."
Near Pflugerville, TX 78660
Chase
Job Details: 03/15/2021
WASHER MAYTAG MVW7232HW0 "Arrived on site. Checked washer for off valance loads. Inspected basket, suspension and drive components, all checked good. Ran test cycle and found a slight knocking during high speed spin. Adjusted front leveling feet and sounds are normal. Instructed on proper loading, importance of like weighted items, cycle selection and design of machine. All functions check good, no leaks present. Job complete"
Near Austin, TX 78745
Kevin
Job Details: 03/15/2021
RANGE WHIRLPOOL WFE320M0JS0 arrived on site and replaced dented control panel, job complete"
Near Bee Cave, TX 78738
Brandon
Job Details: 03/15/2021
VENTHOOD WHIRLPOOL KXW9748YSS0 "Arrived on site to replace failed fan motor, after replacing, unit tested good."
Near Georgetown, TX 78633
Lou
Job Details: 03/15/2021
WASHER KENMORE 110.475126 "Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F20. Continued with testing and removed the top panel. When the unit called for water, there was no hot water coming in. I found that the harness connector to the hot water valve was disconnected. I reconnected it to the valve and tested the unit in a normal wash. Unit is operating as designed.. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 03/15/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker error code failure and hv control failure, I removed and replaced both parts and tested. Unit is operating as designed. Cycled power to reset controls. No water leaks observed during service, job completed."
Near Austin, TX 78758
Scott
Job Details: 03/15/2021
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for freezer ice maker not making ice . Ran diagnostics,got bin full with bin removed . Replaced icemaker reran diagnostics. Got pass code . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78747
Richard
Job Details: 03/15/2021
MICROWAVE KITCHENAID KOCE500ESS01 Arrived onsite for the oven / microwave not heating properly. Did a average temperature test on the oven by getting 3 high readings and 3 low reading and adding them up and dividing by 6 the average temperature came out to be 351 degrees with the oven set to 350 degrees. Oven is working as design. Checked microwave and it is heating just fine. Ran diagnostics and found no error codes. All functions tested good.
Near Austin, TX 78717
David S
Job Details: 03/15/2021
OVEN JENN-AIR JJW2430DP01 Arrived on site to install previous diagnose part. I gained access to the console and replaced with new. I tested the unit and found it working as designed. Job complete.
Near Kyle, TX 78640
Kevin
Job Details: 03/15/2021
OVEN WHIRLPOOL WEG750H0HZ0 "Arrived on site and inspected range and found it is resetting on a loop, user interface never loads. Turned off power breaker for a minute and after reconnecting power user interface will complete loading sequence but all buttons are still not operating. A new control panel will be needed to correct the issue and will also have a new control board on hand if needed.; ordrng 1 W11205353 (Control) and 1 W11339755 (Control panel)"
Near Austin, TX 78731
David Z
Job Details: 03/15/2021
DISHWASHER JENN-AIR JDB9800CWS2 "Arrived on site to diagnose dishwasher leaking from bottom of unit. Ran unit and verified a drip coming from the diverter on the sump. Replaced sump and motor and retested. Unit is now running and no longer leaking. All is working as designed
Near Lakeway, TX 78734
Brandon
Job Details: 03/15/2021
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site for customer complaint of unit not powering on and needing cleaning, found unit has external drain pump and no power coming out of drain pump. I plugged unit into outlet for testing, unit tested good. Ordering drain pump, and condenser needs cleaning. 1 1901A (Drain pump)"
Near Bee Cave, TX 78738
Brandon
Job Details: 03/15/2021
DRYER MAYTAG MEDB855DC4 "Arrived on site for customer complaint of unit. Or heating , found failed element, I replaced element . Unit tested good."
Near Austin, TX 78725
Matthew
Job Details: 03/15/2021
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer not functioning In cold cycle selection. Upon inspection found valve not opening properly allowing very little water to enter unit. Replaced valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
Near Austin, TX 78748
Richard
Job Details: 03/15/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for the refrigerator making a noise. Ran diagnostics and found that the damper control is causing the noise . Will need to replace it. Parts are already on order. Office to schedule. ; O-emld tckt
Near Austin, TX 78717
David S
Job Details: 03/15/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for console not working properly. I inspected the unit and work area. I found the console unresponsive. I replaced the console and had the customer test it. The unit is working as designed.
Near Round Rock, TX 78681
Paul
Job Details: 03/15/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for a refrigerator with a no ice condition. I found the icemaker jammed with ice due to the bale arm and extension missing. I showed the customer how to turn the icemaker off at the UI after the bin is full and explained that they could just turn it off and on until we return with the parts. The icemaker went thru a harvest and filled while I was on sight. Ordering WPW10351019 EXTENSION & W11226459 ARM-SHUT. Office to RS.; ordrng 1 W11130404 (ARM-SHUT) and 1 WPW10351019 (EXTENSION)
Near Leander, TX 78641
David S
Job Details: 03/15/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher not washing properly and the dishes not drying. I inspected the unit and work area. I found the filter clogged and the spray arms with debris in them. I cleaned the filter and spray arms. I tested the unit and found it working. I spoke to the customer about the unit and recommended running a couple of cycles with afresh to clean the unit out and to use finish quantum to clean the dishes.
Near Austin, TX 78737
James
Job Details: 03/15/2021
DISHWASHER WHIRLPOOL WDT910SAYH3 performed streem diagnosis. unit not responding. customer checked plug and found the unit had become unplugged from outlet under sink. customr plugged back in and unit is now operating properly.
Near Del Valle, TX 78617
Jacob
Job Details: 03/15/2021
RANGE WHIRLPOOL WFC315S0JS0 Arrived onsite to replace main wire harness. Replaced harness. Tested unit. Unit tested good. No issues at this time. Job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/15/2021
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site to replace broken tube, after replacing, unit tested good."
Near Lockhart, TX 78644
Richard
Job Details: 03/15/2021
REFRIGERATOR WHIRLPOOL ED5RHAXNQ00 Arrived onsite for the refrigerator ice maker not making ice. During testing found that the ice maker will not cycle. Replaced ice maker and it did not resolve the issue. Called SW and we went through the diagnostics process and found that there is only 108 vac being supplied to ice maker. Remove control board that receives the sensor and measured voltage at pin 8 to pin 3 there is 120 vac so jumped pin 4 and pin 3 and we are getting 120 vac at the ice maker. And it cycled. Found that the infrared controls will need to be replaced. Ordering parts and office to schedule ; ordrng 1 W10757851 (Control)
Near Austin, TX 78759
Scott
Job Details: 03/15/2021
MICROWAVE KITCHENAID KBMS1454BSS0 Arrived on site for microwave not starting . Found tip of push rod broken off . Ordering push rod . Call to set return ; ordrng 1 WPW10120235 (PUSH ROD)
Near Austin, TX 78734
Brandon
Job Details: 03/15/2021
COOKTOP WHIRLPOOL W5CE3625AB00 "Arrived on site to replace broken cooktop, after replacing, unit tested good."
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/15/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived on site for Fridge Ice Maker Not Dispensing Ice and Left Door is Damaged. Found block of ice in ice container. Removed block and called for ice at the dispenser. Still not dispensing but auger is turning. Removed ice container and adjusted coupling mount to be flush. Placed ice container back in and called for ice and ice dispensed. Ordering a new ice container and coupling just in case the problem comes back. Found freezer door damaged on bottom left side where the door mounts. The hard plastic cover that protects the wires and water tube was damaged. Ordering a new door to return and complete repair. ; ordrng 1 LW11026425 (Door) and 1 WP2220458 (Coupling) and 1 W11244434 (Ice container)
Near Austin, TX 78747
Richard
Job Details: 03/15/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for the refrigerator not dispensing ice. During testing found that the ice container was not aligned properly because of ice build up. Removed ice build up and clean ice container and all functions tested good. Complete
Near Georgetown, TX 78628
Lou
Job Details: 03/15/2021
REFRIGERATOR FRIGIDAIRE FGHB2844LP5 "Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I tested the ice maker in diagnostics and it harvested as designed. I tested the fill tube and when the water began to dispense, it sounded like there was air in the line as water sprayed out and then dispensed into the tray. Retested the harvest fill tube and found ice maker operating as designed. Tested temps in the FC section and found it to be 07 degrees. Customer advised that they recently replaced the water filter and is not the correct filter.. No,water leaks observed during service, job completed."
Near Manor, TX 78653
Matthew
Job Details: 03/15/2021
DRYER MAYTAG MED7230HW1 Arrived onsite for dryer making loud noise and getting hot. Upon inspection found blower wheel stripped from nut and seized on motor shaft. Replaced motor and wheel. Tested unit and unit is functioning properly. No noise and fan is venting properly. Job complete
Near Georgetown, TX 78626
Tommy
Job Details: 03/15/2021
DRYER MAYTAG MDE6200AYW Arrived onsite for unit still making scratching noise. Upon arrival dissembled unit found unit rear tumbler was damaged. Used needle nose to straighten out clips in tumbler. And reassembled unit and tested. Unit is now operating as designed. Job Completed.
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/15/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for CSI Washer clothes too wet at end of cycle. Placed in diagnostics and got F0E5 error code. Off balance load detection. Ran through full diagnostics to ensure washer was performing s designed. Front right leg was positioned way too far up so I lowered the leg. This will make a big difference on keeping the washer balanced while in spin cycle. No leaks detected. Job completed.
Near Cedar Park, TX 78613
David S
Job Details: 03/15/2021
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site for ice dispenser and the water dispenser not working and the unit not making ice. I inspected the unit and work area. I put the unit into diagnostics and found the fans remaining on. I went to step 1 and 2 the screen would go blank instead of flashing a 1 or 2. I went to step e and found the fans not responding. I found the freezer light out. I replaced it with one I had on hand. I swapped in the control kit and found only the lights working. I went into diagnostics and step 3 I found the fans not responsive. I put the unit in step 4 and found the three way valve no changing. I swapped the original controls and found the compressor coming back on. The control kit I was sent with is defective. I am ordering another control kit, both dispenser paddles and the pantry control just in case. The office will reschedule when we have an eta on parts. I charged customer diagnostics fee of $129.99 plus tax. ; ordrng 1 W10759802 (Control kit)
Near Austin, TX 78723
Scott
Job Details: 03/15/2021
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site for right rear burner will remain sparking when in use . Found right rear switch failing . Ordering switch harness . No gas leaks detected at time of service. Call to set return . ; O-emld tckt"
Near Round Rock, TX 78681
David S
Job Details: 03/15/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for oven taking a long time to cool down. I inspected the unit and work area. I found the bottom shelf has a hole cut into, affecting air flow for the unit. According to the installation guide it is supposed to have a solid shelf with no hole. I put the unit into diagnostics and tested the temperature sensor. I found the sensor slightly out of range. I replaced the sensor and found the new one within range. I spoke to the customer about how the cabinet was built, and suggested they have the home builder come out and correct the shelf. Job complete."
Near Manor, TX 78653
Matthew
Job Details: 03/15/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived onsite to replace previously diagnosed parts. Replaced dampener, humidity sensor and fan motor. Tested unit and unit is functioning properly"