"Arrived on site to install sump and motor assembly to resolve leaking diverter issue. Installed new sump and retested unit. Verified unit is working as designed, no water leaks found.

Arrived on site for refrigerator not making ice. Inspected unit and work area. Upon inspection of the unit found that the freezer door harness had a brake in it causing the ice maker issue. Need new door to fix issue. Ordering 1 freezer door lw11037733. Office to reschedule when we have eta on part. ; ordrng 1 LW11037733 (Freezer door)

Arrived on site to diagnose a dryer that is making unusual noise. Found blower housing out of alignment and reset it to proper position. All is working properly at this time. M

"Arrived onsite and found control failure symptoms of erratic over cooling and under cooling, Reset unit control

On site for dryer not operating. Found 240v at outlet and to terminal block. Found door switch plastic button broken off causing unit to not start. Ordering door switch. Office to reschedule. ; ordrng 1 WPW10237959 (Door switch)

"Arrived on site and inspected washer and found drain pump is not removing water but it is receiving power and running. While changing drain pump also found Gearcase is beginning to leak oil. After replacing drain pump it is working properly, job complete"

"Arrived on site to inspect washer noises. Upon further inspection, the customer described the noise as a loud grinding noise. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I manually tested the drain pump, spin & agitate and the customer did not identify the noise. I tilted the unit back and removed the cam assembly and actuator and found the cam spring too short causing the cam and pulley to grind against each other. Also, the actuator is the new design that has been causing issues with spin/agitate. I removed and replaced the cam assembly and the actuator (from job 316667) and calibrated the unit. Retested and the unit is operating as designed. No,water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=11 degrees & RC=34 degrees. I found the food items on the top shelf were frozen. Customer advised that the damper had been replaced recently. I removed the control cover and found the damper damaged as the damper door fell out onto the top shelf. I attempted to repair the damper, but was unable to. I replaced the damper and tested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for dishwasher with door rubbing on one side. Upon arrival I confirmed the complaint. I adjusted the leveling feet slightly so that the door no longer rubs. I tested the unit in diagnostics to ensure it is working properly with correct installation. The unit ran through as designed. No leaks detected during time of service. Job complete.

Arrived onsite for the bottom left of the unit making a creeping noise ever time the right door is opened. Tested the door and heard creeping noise coming from the bottom left. Ordered grease to use when replacing the cam. Spoke with PR to help diagnose. Office to reschedule ; ordrng 1 WP542638 (grease)

Arrived onsite for washer not advancing through cycle. Upon arrival plugged unit in and drain motor kicked on. Canceled cycle and put into diagnostics. Found error code for long/no fill. Tested valves and valves are functioning properly. Ran auto test and all passed. Reset and calibrated for customer. With valve working could potentially be a control issue not sensing accurate water level. Customer will monitor. Job complete

Arrived on call for complaint of error code F6E2. Found the connections all good ordered both control and HMI.; ordrng 1 W11419219 (Control) and 1 W11408171 (Hmi)

Updated model number. Arrived onsite for washer leaking from top. Upon arrival found no evidence of leaks. Ran load to test and unit is functioning properly. Customer stated at the end of the cycle water would drip from the water valve assembly into the tub. Customer stated it?s intermittent. During inspection found no evidence of weeping valve. Customer will monitor. No leaks present at this time. Job complete

"Arrived onsite and tested unit for unusual gas smell/leak and certified that unit is not leaking nor leaking while bake is in use. Addressed the reasons for the smell in question having to do with the way the natural gas burns off. Ordering caps and burner heads to correct intermittent ignition problems. Office to reschedule. ; ordrng 1 WPW10183375 (Caps) and 2 WPW10515455 (Lf, RF)s and 1 WPW10515454 (Burner) and 1 WPW10515453 (Burner)"

Arrived onsite and found failing door switch. Replaced door switch. Unit is now operating operating as designed. All checks good.

Arrived onsite and found failed light circuit limiter. Ordering replacement control to repair. All else checks good. ; O-emld tckt

"Arrived on site to inspect unit for not filling with water, upon inspection found neither side of valve working, took off water lines and found metallic debris in valves, customer had utility crews in her yard recently doing water projects. Multiple issues have arisen due to this project. Replaced valve after thoroughly blow out lines. Instructed customer to have plumber check water in whole house. Complete"

Arrived onsite for microwave not venting properly. Upon inspection found fan not positioned for duct ventilation and dampener faulty. Adjusted fan motor and replaced dampener. Tested unit and unit is functioning properly. Job complete

Arrived onsite to replace control order by the previous tech. Replaced part. Tested the unit. Unit tested good. No leaks at this time. Job complete

"Arrived on site and inspected refrigerator and found Freezer is frosted over. previous technician did not install the parts ordered to address defrost issue last visit. They will need to be replaced. need thermistor, control board,

"Arrived on site for refrigerator having ice buildup in FC. Customer stated that she unplugged unit 4 days ago to thaw out and unit has been working every since. Inspected unit and work area. Inspected FC door seal. Performed diagnostics mode and tested defrost circuit and found closed circuit. Monitored defrost operation and found heater energizing. Removed unit from adaptive defrost to force defrost. Informed customer on service performed and operation. Also asked if failure reoccurs to leave in state of failure. All tested good, no water leaks detected.

"Arrived on site and inspected washer and found no incoming power. Sent pictures to KB/AHS. Used an extension cord to plug washer in to another outlet and confirmed it is operating normally. Send videos to KB/AHSF washer working, job complete"

Arrived onsite and found unit unit motor failure. Replaced motor and repair kit to correct issue with unit. All checks good. Unit is now operating as designed.

Arrived on site to install previously diagnosed part. Used steamer to remove ice block formed around ice maker. Didnt find any obstructions in blue funnel where water enters the mold. Cleared out water tube of ice build up. Gained access to valve and removed valve and installed new valve. Installed new ice maker and powered up fridge. Ice maker immediately called for water. No water came out of ice maker mold. No water splashed outside of the funnel. No leaks detected from freezer ice maker. Let customer know to dump any ice this evening its produced. After that the ice will be safe to use for drinks. Job completed

Arrived on site and inspected top light in ff compartment not working. Customer advised me it was the led control board from his research. I looked in the freezer compartment and the freezer module was also off. I replaced the module and unit lights came on and worked as designed. Job complete

Arrived on call for complaint of not starting cycle. Found glass in pump. Remove glass and test.

"Arrived on site for ERROR CODE Close Lid. Found lid latch laying in the basket. Inspected lid latch and found small brackets that secure it to the bezel had snapped off. Inspected bezel and found bezel clips were also broken. Customer stated the washer takes a very long time to wash. Ran component activation and cold water was trickling in and hot water wasnt coming in at all. Removed lid latch and installed new lid latch. Ordering bezel and valve to return and complete the repair. Explained to customer the current bezel is currently holding the new lid latch, but will need replacement to ensure it holds the new lid latch in place permanently. Asked her to gently open and close the lid until we can return with new bezel and valve. The washer will continue to run for long periods until we can replace the valve. ; ordrng 1 W11545554 (Bezel lid latch) and 1 W11165546 (Valve)"

Arrived onsite for oven not operating. Upon arrival found fuse had poppped due to recent storm causing power Outage. Unit is now operating as designed. Job Completed.

"Arrived on site and inspected dryer and checked all connections and sent videos to PR cannot find any gas leaking. there is no issue with dryer, job complete"

"Arrived on site to replace gearcase and washplate, I was unable to break free the gearcase from the basket, would need both inner and outer tubs, gearcase, and washplate

Arrived on site for dryer making a squeaky noise. Inspected unit and work area. Found abnormal slack between the drum and bearing. Customer brought in bearing shaft cover and stated she found on floor wp and was not sure if it went to dryer. Disassembled unit and found shaft had came off durning repair. Reinstalled cover and added high temp grease to bearing. Assembled unit and tested operation. All tested good.

"On site for fridge producing thin ice. Customer stated that the ice cubes would be thin/hollow, ice clumping together, and the water dispenser has low flow. She said it has been like that since purchased. Confirmed complaint. Removed filter and dispenser had proper flow. Replaced filter. Dispenser now has proper water flow. Found ice maker had been splashing water causing ice build up trailing down back cover due to low water pressure. Removed ice build up where water enters IM and cleared fill tube. IM completed harvest and filled to proper height. Tested ice door for clumping issue. Found ice door not sealing properly allowing air leak. Ordering ice door assy. Office to reschedule. ; ordrng 1 W11423787 (Ice door)"

"Arrived onsite for refrigerator not dispensing water or making ice. Upon arrival I found the RC=37 FC=4 I tested the dispenser and it is working as designed at this time the ice bin is also full. The customer states the issue is intermittent. I inspected ge unit for air infiltration but found none. The ice maker cycled and filled while onsite. I could not find any gaps in the gaskets. I ran diagnostics and checked thermistors and fans, all showed pass. I checked incoming water pressure from the wall and it does not seem to be an issue at this time. I advised the customer to remove the filter if the issue returns and see if that improves flow from the dispenser. No repairs needed at this time the unit is working as designed and no leaks detected during time if service. Job complete."

"Arrived on site to diagnose range with the oven not operating properly

Arrived on site to diagnose a dryer that is not always drying properly. Tested all parts and components and couldn't find any failures at this time. Advised customer that without duplicating a issue an accurate diagnosis is not possible.

"Arrived on site to diagnose washer that the spin cycle is not operating properly, upon arriving I gained access to the service diagnostics and found that the unit has only one fault code for overloading, I ran the unit in service diagnostics and found the unit is operating properly as designed. I found that the floor that the unit is on is not level and that the unit is not level causing out of balance loads, the customer will have to shim the side thats not level underneath the feet of the right side to prevent further issues with the cycles. Job complete."

"Arrived on site for freezer door issues. Diagnosed gears not installed correctly to glides,removed door and basket installed gears correctly to slide,tested door operation unit working as designed."

"Arrived on site to diagnose refrigerator that had issues with left side RC door. Found the top mounting tab for the mullion was unseated, and mullion was clacking when opening and closing door. Removed mullion and reinstalled. Verified all tabs tight and locked. Call complete."

"Arrived on site to unit for water not filling, tested unit found fill valve clogged, replaced fill valve, tested unit, unit working as designed, no leaks detected job complete"

"Arrived on site for washer making clunking noise. Inspected unit and work area. Put unit into diagnostics and found no codes stored. Ran unit though a diagnostics cycle everything sounded normal. Gained access to the gear case area to inspect cam, actuator, belt and gear case. Found some plastic dust from the cam coating the pulley. I then replaced the cam along with actuator then ran unit though another diagnostics cycle and found that the unit is operating as designed. No noise out of the ordinary. Unit working as designed, job complete."

Arrived onsite for the top burners shutting off and on. Tested the unit and burners where working as it should. Showed the customer in the owners manual for how the burners work. No issues at this time. Job complete

Arrived onsite for washer giving error codes and not completing cycle. Upon arrival put unit in diagnostics and found stored error code for long drain and over suds. Ran diagnostics test and unit failed at drain cycle. Found faulty drain pump. Replaced pump and tested. Unit is now functioning properly. No leaks present at this time. Job complete

"Arrived on site for no cool. Powered unit on,compressor and fans powered on removed evaporator cover no frost formation on evaporator found traces of oil on evaporator diagnosed a leak at the evaporator

Arrived on site to diagnose a dishwasher that is not cleaning properly. Tested all parts and components and found no mechanical failures at this time. Advised homeowner on best cycles and options for best performance. No leaks were found at time of service.

"Arrived on site to inspect wall oven temps. Upon further inspection, the customer advised the unit would not reach the preheat temp of 500 degrees. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 500 degrees. Once the unit reached preheat temp, my reading never got 50p degrees. I stopped testing and placed the unit in diagnostics and checked error codes. I found F6E4 and F2E1. I advised the customer of my findings. I pulled the unit from the wall and tested the sensor and it is within range. I removed and replaced the main control and tested the components and all are functioning as designed. Job completed."

Arrived on call for complaint of display blank. Found no voltage to display will need control. ; ordrng 1 WB27X28658 (Control)

"Arrived on site for customer complaint of unit not heating, found failed heating element, I replaced element, unit tested good."

"Arrived on site and found homeowner has two sets of stacked front load washer and dryers next to each other. Found incoming water flow is weak during diagnostic cycle. Removed water hoses and found debris on screen. Some debris may have gone into valve and is not allowing it to open properly.

"Arrived on site to diagnose washer not completing cycle properly with dr fault code displayed upon arrival. The customer informed me that the unit is unusable and that the unit doesnt respond to commands at the UI. I unplugged the unit and verified voltage and polarity at the wall and found it to be good. I attempted to power on the unit and was able to force diagnostics and check for fault codes, I found a fault code pertaining to bad communication from the ACU to the UI, I put the unit into a service diagnostics cycle and found that the unit would not progress, after I powered the unit back up the console is now no longer responsive, I am ordering the console and drain pump and autho for the control as well just in case. Office to reschedule return service when the parts arrive. ; ordrng 1 W10860738 (Console) and 1 WPW10581874 (Drain pump) and 1 Needs/autho"

Arrived on site to continue looking for refrigerant leak. Inspected rc and fc evaporators and found no leaks there. Gained access to the uv drier and found dye at the drier coming out of the cabinet. Isolated the yoddle loop and pressurized it with nitrogen and found it leaking in the cabinet.

"Arrived on site for not filling with water properly. Inspected unit and work area. Put unit into diagnostics mode and found error codes. F0e5 off balance and f0e3 over load. We spoke to the customer about proper soap usage and how the different cycles work. We ran the unit through a bulky cycle, and monitored it for 25 minuets. The unit filled with max water and worked as designed. We spoke to the customer about how the unit goes through its filling cycle., itll fill some agitate and fill some more unit it reaches the appropriate water level. Job complete"

"Arrived on site to diagnose range intermittently beeping and turning on without the customer starting the unit. Upon arrival the customer mentioned that the unit has beeped randomly but has not turned on since. I gained access to the wall and tested voltage and polarity at the outlet and found that the outlet has an issue with the ground either at the outlet or elsewhere, I moved the power cord to an outlet with no issue, i instructed the customer to contact our office if the issue does come back, I have the control set as return and the office will reschedule return service if we dont hear back and when the part arrives.; O-emld tckt"

"Arrived on site for no ice. Icemaker not running through a forced cycle diagnosed a defective icemaker,replaced icemaker,icemaker ran through a cycle and filled with water."

Arrived on site for cooktop needing previously diagnosed FR inf. Switch. Upon arrival disassembled and installed new switch. After reassembling unit I found knob no longer tilting to side and burner functioning as designed. Call complete

"Arrived n site for washer still leaking after inlet valve has been replaced. Inspected unit and work area. Found small puddle of water in front left. Followed traces of water to tub ring. Found water leaking between tub and tub ring. ; ordrng 1 WPW10362224 (ring-tub)"

"On site for fridge needing to have hinges installed on opposite sides. Removed doors, swapped hinges, and reinstalled doors. Made sure unit was sealing properly for both compartments. Unit functioning as designed. Call complete."

Arrived onsite and found unit operating with failed pump motor. Replaced pump and motor. Unit is now operating as designed.

Arrived onsite and found f2e2 error and replaced failed UI to repair. Unit is now operating as designed. Advised cuetomer on repair. All checks good.

Arrived on site to install previous diagnose parts. Inspected unit and work area. Uninstalled microwave door assembly and installed new door assembly due to the old assembly being warped and causing unit to not work intermittently. Tested unit after installing new door assembly and issue still persisted. Gained access to door interlock and found it not engaging fully.installed new interlocks and tested unit. Unit working as designed.job complete.

Arrived onsite for unit leaking water in the tub. Tenant said that they can drain the water but within 24hrs the tub will be filled back up. Please call the tenants to reschedule. ; O-emld tckt

Arrived on call for complaint of noise. Found the gearcase leaks will need gearcase parts. ; ordrng 1 W10721967 (Pully) and 1 W11550891 (Agitator)

"Arrived on site to diagnose built in refrigerator with lights out in RC and FC. Checked unit and found the lower left LED module out again. Per the sticky note in account, opened and closed door 20+ times to check aurora board, and lights never fully came on. Replaced the module again under 1 year parts warranty. Tested and all lights are working as designed. Call complete."

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that they found the unit leaking from a white plastic piece under the unit on the right front side. The customer was talking about the float switch housing. I placed the unit in diagnostics showing no error codes and continued with testing. The unit did not leak water. I found old water streaks on the side of the door, on the top of the door at the latch and on the tub at the top near the latch area. I removed the outer door panel and found old water streaks at the door latch on the inside of the outer door panel and more on the inside of the inner door panel. I found the streaks running down the inside of the outer door panel down to the hinge area where the customer advised the water was leaking out. I advised the customer of my findings and that it appears that something has been getting caught in between the door and the cabinet seal and water is leaking out at the top of the door. I recommended that they replace the cabinet seal. Customer advised that they would attempt to clean the gasket/seal on their own.No water leaks observed during service, job completed."

Arrived on call for complaint of not starting cycle. Found the console is damaged.

Arrived on site to replace compressor from previous diagnosis. Installed new run cap and start device and compressor kicked right on. Steady amp draw of .8amps. Frost pattern starting to develop nicely. No leaks detected. Job complete.

Arrived onsite for unit making a loud noise during operation. Put the unit in drain and spin. Did not hear any noise that wasn?t normal from the unit and unit got up to the fastest speed. Just found that the unit was a little off balance. Re leveled the unit. No leaks at this time. Job complete

Arrived on call for complaint of not dispensing. Found the customer cleaned to dispenser nozzle and it is working properly.

Arrived onsite for refrigerator frosting up in the freezer. Upon arrival I confirmed the complaint with heavy frost and ice sickles coming down from the ceiling of the FC I found the liner and chassis separating around the FC especially on the upper left and lower right corners. I called techline to report. He advised me to seal the gaps with sealant and take before and after pictures of the gaps I used van stock part #(wp482338) and asked the customer to monitor the unit to ensure the issue doesnt return SR#7731994082. Job complete.

Arrived on site to test unit for ice melting. Found no stored error codes with ice maker. Water filling as designed. Tested ice door with water and no leaks detected. Found condenser extremely clogged causing compressor to kick out on thermal. Also found drip pan was extremely bowed preventing water from draining properly. Cleaned condenser and tested unit. No damage to compressor seems to be present. Customer stated he would shim drip pan. Advised customer to monitor and on cleaning condenser to prevent damage to unit.

Arrived on site to diagnose dishwasher that was leaking. Found unit is leaking from the rear due to no seals / retainers on the heating element. Replaced element to resolve. Ran unit and verified working as designed with no water leaks. Call complete.

"Arrived onsite for washer making grinding noises during spin. Upon inspection I found no stored error codes. I ran diagnostics and found the unit would shake excessively in spin and has a scratching noise after every rotation consistent with a filed gear case. I accessed and replaced the gear case, actuator, splutch and hub. I calibrated the unit and tested again in diagnostics. The unit is working as designed at this time with no abnormal noises and no leaks detected during time of service. Job complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced your case and tested the unit. The unit begin to work as designed. Call complete.

"Arrived on site to inspect unit for not dispensing ice, upon inspection found the unit working but not water getting to tray. Pulled tube and found a large gap in seal causing ice build up inside tube. Cleared tube and found it collapsed. Ordering new tube and silicone. Office To reschedule ; ordrng 1 W11395429 (Tube) and 1 Clearsilicone (Clear silicone)"

Arrived onsite to install previously diagnosed parts. I installed the hinges and console. I tested the unit and it is working as designed at this time. No leaks detected during time of service. Job complete

"Arrived onsite for dryer door not closing properly. Upon inspection found door catch missing. Catch needs replacing.Replaced parts and tested. Unit is functioning properly. Job complete"

"Arrived on site to test unit for no ice production. Found error code E2 and ice box fan running very weak. Replaced ice maker and fan, tested unit, unit works good. Valve filling properly. Different company has serviced unit in the past. Drip pan has been replaced. Drip pan is bowed and RC evap housing is pulled away from rear wall causing frost issues and drain freezing over. Needing drip pan, evap cover and would also like to return with evap motor with harness. Customer stated he has previous company ordering shelf. If company takes too long customer would give us a call and would need to order part (W11127833 ) Office to reschedule. ; ordrng 1 W11188493 (Evap cover) and 1 W11457241 (Drip pan) and 1 W11087438 (Evap motor)"

Arrived on site for a washing machine that feet broke and unit was making a rubbing noise during spin. Upon arrival confirmed complaint of feet being broken I found that the chassis support was still intact and that worked I installed the new feet and re-leveled the unit after entering diagnostics I found no error codes stored but during the spin test I was able to confirm the rubbing noise. Found the cause was due to the belt stretching out and slipping on the cam and motor I was able to install a new belt reassembled and tested the unit and found the washer fully functioning as designed and no longer making any weird noises inform customer that washer is ready for use call complete

"Arrived on site to replace sealed system components, after replacing, unit tested good, collected balance on cc. ; used 1 W11542868 (Reservoir drain pump) from stock"

Arrived onsite for refrigerator fc section frozen over. Upon arrival found fc section completely frosted. Spoke with customer on doing completely 48 hour defrost..; ordrng 1 W10667607 (Rc thermistor)

"Arrived on site to diagnose washer making a clicking sound when its agitating. Ran unit and checked error codes. Found no error codes. When unit has a load you can hear a noticeable clacking coming from the bottom when reversing directions in agitate. Replaced rotor clutch and slider to try and reduce noise. Found minimal improvement after. Called tech line and spoke with Ed, SR7731988276. Advised that unit is not leaking gearcase oil, and is running fine with no grinding or broken pieces found. Ed advised that these units will make noticeable operation sounds when agitating due to the load shifting on the gearcase, causing backlash noises. This is a normal operational sound when the unit is breaking in and loosened up. No further repair recommended since unit is working as designed and this is a normal sound. Call complete."

Arrived on site to diagnose a range with control not operating. Found wiring harness burnt at terminal block. Harness will need to be replaced to complete repairs and return.; ordrng 1 W11458883 (Harness)

Arrived on site for cooktop not igniting properly. Inspected unit and work area. Upon inspection of cooktop found burner caps not seated properly. Inspected the burner heads and orifices found the clear of dubious. Then Adjusted caps and tested cooktop. found them all igniting properly at this time. Unit operating as designed. Job complete.

"Arrived onsite for previously diagnosed parts. Removed water from unit using shop vac, Ordering correct pump.; ordrng 1 W11399437 (Pump)"

"Arrived on site to diagnose refrigerator not dispensing water properly, upon arrival I gained access to the unit and the customer informed me that the dispenser is working now. I verified functionality and found that upon removing the filter the flow of water was stronger than when it is on. I found that the filter is close to needing to be replaced, I instructed the customer of the filter model and the customer opted to purchase one himself. Job complete."

"Arrived on site for Not Powering On - Not Operating - Chest and Upright Freezer. Freezer was unplugged upon arrival. Customer stated it keeps tripping the outlet / breaker its plugged into inside the garage so they are leaving it unplugged for this reason. All outlets in the garage are GFCI. Tested outlet I plugged it into and it was good. Removed start device and tested windings, harness amperage, and continuity. Windings and continuity checked good. Amperage was spiking showing a bad relay in the start device that was not switching from start winding to run winding and putting a constant load on the gfci which was heating it up and causing it to trip. If it trips again we recommend that customer replace the outlet with a normal 120 outlet. Removed start device and installed new start device. Freezer running as designed. Job completed."

"Arrived on site and replaced console diagnosed on previous visit, after replacement washer is operating properly. Confirm operation by running a diagnostic cycle, job complete"

"Arrived on site to inspect unit for not starting and popping breaker, upon inspection found a loud snap when it popped breaker found no burn marks. Started unit and saw flashes inside motor causing the breaker to trip. Ordering motor. Office to reschedule; ordrng 1 W11497303 (MOTOR)"

"arrived on site for a defective icemaker. Replaced defective icemaker,power cycled unit,ran diagnostics icemaker passed harvest,ran fill test passed.m"

Arrived on site for Interior Light Not Illuminating - Side by Side Refrigerator. Found freezer led module not turning on. Tested door switch and switch was working as designed. Removed led module and installed new led module. Light came on when fridge was powered on. Job completed.

"Arrived on site to diagnose a refrigerator that is not cooling. Found untraceable refrigerant leak in system and advised customer on findings.

"Arrived on site and inspected microwave with No power. Confirmed the complaint checked voltage at the outlet and got 120. Customer advised they used the microwave for approximately 4 hours straight and when they tried to use it again, it was dead. Unit will require a fuse to complete the repair. All other parts marked for use on return services. See attention note. Customer said Whirlpool advised them to present the closing documents, which I photographed. Needs more work ; ordrng 2 W10138793 (THERMAL FUSE)s and 1 W10422269 (FILTER BOARD)"

Arrived on call for complaint of not working. Found the lid locked and drain pump on. No water in tub and control not responding properly. Will need striker because had to break it to gain access to model number. ; ordrng 1 W11457841 (Striker) and 1 W11543996 (Control) and 1 W11396717 (Pump)

Arrived on site to install previously diagnosed part. Found that drain line is not a replaceable part. Gained access to drain tube and removed white plastic water cap at the end of the drain tube and water poured out. Inspected white plastic cap and found debris inside restricting water from draining into pan to evaporate. Removed cap and cleaned out debris. Made a small slit in the bottom of the cap to allow water to flow through and avoid restrictions in the drain tube going forward. Slit is only big enough to allow water to weep through and at the same time small enough to restrict return air from entering. Found freezer door gasket was sagging. Had SR tech confirm this was not abnormal. Freezer gasket was getting a good seal when door was closed and gasket was tightly secure inside trim to fit. Job completed.

Arrived onsite for dishwasher not cleaning dishes. Having no stopper and having lower dish rack scratching dishes. Upon arrival found unit dish rack damaged left stopper missing and sump not operating. Ordering stopper and rack. Replaced sump unit is now cleaning.; ordrng 1 W10311986 (Lower rack) and 1 WPW10082861 (Stopper)

Arrived onsite for refrigerator with broken drawer/shelf. Upon inspection I confirmed the complaint. I advised the customer that the extended warranty does not cover removable accessories like the shelf. T; ordrng 1 WR71X10973 (Shelf DROP OFF) and 1 WR71X10761 (Insert DROP OFF)

"Arrived on site to inspect dishwasher not drying. Upon further inspection, I found the customer not using rinse aid. Customer advised that they have a water softener system. I placed the unit in diagnostics showing no error codes. Continued with testing and monitored amp draw to the components. The element is showing 7-9amps during wash/drying cycles of diagnostics. Ohmed the element and it is within range. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

"Arrived on site to test unit for not cooling and water leaking. Found compressor not running, unit was warm and ice in ice bin was leaking into FC. Replaced start device and run capacitor, tested unit, unit works good. Advised customer to place glass of water in FC and when frozen over to use unit. Ideal frost pattern starting to develop nicely.

"Arrived on site to inspect unit for not igniting lower part of oven, upon inspection found the lower bake igniter not glowing, tried to replace igniter with provided part and found it did not fit correctly, worked with parts department and found suitable parts,Office to reschedule ; ordrng 2 3196385 (Screws)s and 1 4342528 (Round igniter)"

"Arrived on site for customer complaint of unit not starting a cycle, found error codes F7E5 F2E1 in diagnostic mode, found gearcase leaking oil causing shifter not to engage properly. Ordering gearcase, slider, stator, clutch, and washplate. ; ordrng 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10902814 (Washplate)"