"Arrived on site for not dispensing ice. Found ice stuck in chute,cleared ice from chute tested ice dispenser informed customer while dispensing cubed ice some ice will come out crushed due to design and ice thickness adjusted ice bucket in freezer."

"Arrived on site and inspected dishwasher and found saved error codes for F9E1 dishwasher will drain if cancel button is selected. per Service pointer W11482561B replaced drain pump control has already been replaced recently. Customer requested a rinse cycle be observed by technician and it drained after 11 minutes and did not give error code again. If issue continues techline will need to be contacted for advisement. No water leaks detected at time of service, Job complete."

Arrived back on site to install the door. Tested the unit with the 2 minute water cup test and unit passed. Customer satisfied. Job complete

Arrived onsite for range RF burner not functioning and led panel not functioning. Upon inspection found RF burner failed. Replaced burner and is now functioning properly. Will need to order control assembly for display not functioning. Will need AUTHO. Office to reschedule ; ordrng 1 318411411 (control assembly) and 1 NEEDAUTHO (NEED AUTHO )

Arrived on site for fridge freezing the top 2 shelves in the rc. I inspected the unit and work area. I found the thermistor in the light it the large plastic one. I replaced it with the brass thermistor and secured it in place. I tested the unit and found it reading the thermistor correctly. Job complete.

Arrived on site to install previously diagnosed part. Removed ice bin and installed new ice bin. Tested new bin and auger is not making contact with the bin. New bin slides in and out of rails as designed. Customer washed out new bin with warm water and soap. Job completed.

"Arrived on site for freezer not cooling. I inspected the unit and water area. I found the unit at -3 degrees. The customer stated itll fluctuate between -9 and 30 degrees. I gained access to the evaporator. I tested the evap thermistor and found it reading 9k ohms, I did a surface temp test on the thermistor and found it around 35 degrees. I found it receiving 5 vdc. I tested the cavity thermistor, I found I removed the thermistor from the freezer and found its surface temperature around 65 degrees I found it homing out at 3.5 kohms and receiving 5 vdc. The unit went through a defrost while I was there. I gained access to the compressor and found equalized pressures at 50 psi. Once the compressor came on I found the unit at 0 low and 135 high. After a few minuets the low side dropped to 20 inch vacuum and fluctuated. I removed the dryer and flushed the system. I installed a new dryer and ran a vacuum for 20 minuets. I put a measured charge into the system. I found pressure stabilizing. I found pressures building to 0 low and 115 high. I let the unit run for 20 minuets and found pressures holding and stable. I spoke to the customer about mo into ring the unit over the next 48 hours and if the problem is still present we will need to order the control for the unit. The office will reschedule when we have the door gasket. ; O-emld tckt"

Arrived on job for complaints of ice behind crisper drawer. Removed ice and found thermistor not allowing proper defrost.

Arrived on site for a dryer not heating. Upon arrival I checked the wall outlet and found the same voltage at the wall as prior service. L1-L2 was only reading 88VAC and L1 to Neutral was only getting 20VAC. I found the same results at the terminal block. I attached a picture of the voltage readings in SD-QUICKPIC. I advised the customer they may need to reach out to an electrician. I also informed them that there warranty period is over and any future visits would be a service charge+repair costs. The unit itself is as designed at the time of service.

Arrived on site to diagnose an oven that is not opening and closing properly. Found lower door catching on trim and made necessary adjustments. All is working properly at this time.

"Arrived on site to inspect unit for not closing properly, upon inspection found the units door had been bent along bottom rim, removed old door and installed new door, moved over all hardware and added nameplate. Complete"

Need lid to fix issue. Office to reschedule.; O-emld tckt

"Arrived on site to inspect unit for not opening normally, upon inspection found the door off and the hinge moving freely, I found the first bolt had been sheared and stuck inside unit

Arrived on site to diagnose a dryer that is making unusual noise. Found idler pulley worn out and replaced it. All is working properly at this time.

"Arrived on site to inspect unit for not keeping condensation inside glass, upon inspection found the water inside the glass pack, while replacing door 2 screws had become unusable and are needed to finish repair. Ordering parts. Office to reschedule ; ordrng 2 4344801 (screw)s and 6 W10319185 (screw)s and 1 W11517021 (SUPPORT ) and 1 W11517023 (SUPPORT )"

Arrived onsite to replace previously diagnosed parts. Replaced pantry UI. Tested unit and unit is functioning properly. Left setting at customers choice. Job complete

Arrived on site to test unit for sparking and light not illuminating. Found rack was in while customer was not using microwave rack. Recommended removing rack when not in use. Customers next complaint of light not illuminating was causing by connection not connected to lamp housing. Secured connection but bulb is not good. Housing is receiving proper voltage now. Customer stated he will purchase bulb and install himself. Job complete.

Arrived onsite for refrigerator with water dripping from ice maker area. Upon inspection I found ice and water droplets forming around the walls and ceiling of the FC. I found the door is binding up on the harness sleeve at the hinge and the shelves are getting stuck against the bottom drawer in the FC. I found the harness at the hinge Is split open and I can see wires beginning to break and barely hanging on. I advised that if the shelf is removed the door will close but the FC door would need to be replaced to prevent further issues with the dispenser and ice maker.No leaks detected during time of service. Job compete.

"Arrived onsite for unit not staying on and resetting randomly. Checked the unit and unit would pawer in but would reset randomly. Checked the power coming in and getting 240v, also checked the connections to the control and all checked good. Went ahead and ordered both control and Door with HMI built into the door. Office to reschedule.; ordrng 1 W11395101 (DOOR COMPLETE ) and 1 W11461199 (CONTROL)"

Arrived onsite and tested thoroughly finding all operates properly in diagnostics but unit will not fill during regular cycles but rather senses or washes empty for some length before throwing an IE error. Cleared airtrap which did not change symptom. Valves check good. Wash and spin function check good. Office to reschedule.; ordrng 1 6501EA1001R (Pressure switch) and 1 EBR62198104 (Control)

"Arrived onsite and found unit ice box at 11f. Not an ice box or evap fan issue, however unit is producing only a small amount of ice per day. Found stored icemaker error of e5, icemaker thermistor bad. Ordering ice maker to repair.; ordrng 1 W11483245 (Icemaker)"

Arrived on site to install previously diagnosed control. Upon arrival removed and replaced current control then reassembled unit. After reassembling the unit tested and functions and found unit operating as designed. Call complete.

Arrived on site for a dishwasher that?s leaving film on their dishes and had to rubber pieces at the bottom of the dishwasher. Inspected unit and work area. Customer advised that the film left on the bottom she can wipe off with her fingers but that it seems to be getting on her dishes in all over the inside of her dishwasher. The rubber pieces that I found were not a part of the dishwasher itself. I did advise the customer that there?s nothing inside the dishwasher that would be causing film leftover on her dishes and would instead be either calcium buildup or dish soap residue left over after several cleaning cycles. Did advise her to get a dishwasher cleaner and run it through the dishwasher. The unit is working as designed. Call complete.

Arrived on site to install previously diagnosed harness. Upon arrival disassembled harness and installed new. After reassembling tested unit and found all functions operating as designed.

"Arrived on site to install previously ordered parts. After installing the parts, I found the issue with draining still exists due to heavily clogged drain hoses. I used extension rods to try and clear the debris from the drain hoses, but couldnt get all of the smelly aged sloppy grease buildup from the hoses. Ordering drain hoses needed to complete the repair. Also ordering authorization. Needs more work. Office to schedule return services. ; ordrng 2 WD24X10062 (Drain hose)s and 1 WD24X27481 (High Loop Drain Hose)"

Arrived on site for a range that has stained inner glass on the inner part of the door. Inspected unit and work area. Confirmed customers complaint.Replaced inner glass and tested the unit on a 350?F bake cycle. The unit ran as designed with no issues.

"Arrived on site for a microwave that is unresponsive to selections. Inspected unit and work area. Found the microwave turning on and turning off by itself. Went to disconnect power and found there power plug had exploded causing the intermittent voltage. Once jiggling the power plug, the unit came on and worked as designed. I advised the customer that they needed to replace the outlet has the power plug seemed to be intact. Unit is working as designed. Call complete."

Arrived on site for icemaker intermittently dispensing. Upon arrival found ice bin lock impacted not allowing the icemaker to lock in place. Released the door lock and made sure it was positioned correctly before reinserting it into the unit. After repair tested unit and found it dispensing ice as intended. Call complete.

Arrived on site and installed the drain pump then the main control. Connected all of the connections back and ran diagnostics and completed all functions properly.

Arrived on site and inspected ice maker issues. Found the ice container assembly is broken and will need to be replaced to repair the issues. Ice maker works fine. Ordering the container. Office to schedule return services. ARO; ordrng 1 5304522718 (Ice Container Assembly)

Arrived on site for refrigerator needing previously diagnosed sealed system as well as condenser fan motor. Upon arrival I was able to reconfirm previous diagnosis and install new condenser fan motor as well as saealed system equipment after pulling a vacuum I was able to verify that there are no leaks in the system and then charged it with 5.25 ounces of refrigerant found after 10 minute runtime the unit was sitting at zero and 150 psi. Informed customer that unit will need 24hrs to stabilize temps. Call complete

"Arrived on site for dryer not turning on. I inspected the unit and work area. I found the break tripped. I tested voltage at the outlet and found 120 vac on line 1 and 2 and found 240vac across the 2 lines. We gained access to terminal block and found the lines improperly installed I found Line 2 was laid across the neutral lines terminal. We pulled the lines apart and found line 2 was shorted to neutral at the terminal connection. We tested the thermal fuse, element, thermal cutoff and the thermostat and found them all in good working order. I am ordering the terminal block, terminal screws. Wiring harness, and control just in case. I spoke to the customer about the power cord not being covered under warranty and that will need to be provided. The office will reschedule when we have an eta on the parts. ; ordrng 1 W10704067 (Wiring harness) and 1 WPW10185982 (Timer) and 1 W11050715 (Switch temperature) and 1 WPW10117655 (Signal switch) and 1 WP3397659 (Terminal block) and 1 279393 (Terminal block screws)"

Arrived on site to diagnose a washer that is not cycling properly. Found shifter not connected to cam assembly and replaced shifter with updated part. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to inspect unit for not being level, upon inspection found the unit has not been leveled correctly, made sure all wheels are even and checked for gaps. No gaps found. Complete"

Arrived onsite and installed condenser fan. Unit is now operating as designed and quietly.

"Arrived on site to replace ice maker and valve I had previously diagnosed. Replaced ice maker and valve, tested unit, unit works good. Ice maker fill tube heater tested good. Noticed customer had FC temp set to -3. Advised since unit is not being opened and closed often to turn temp to recommended. No leaks detected. Job complete."

Arrived onsite for unit not responding to touch commands to well. Tested the unit and the unit didn?t always recognize commands on the UI panel. Ordered new UI panel. Office to reschedule ; ordrng 1 W11319991 (cntrl-elec)

Arrived on site to diagnose a refrigerator that is making unusual noise. Found condenser coil vibrating causing noise. Adjusted lines and all is working properly at this time and no leaks were found at time of service.

"Arrived on site for no water. Tested dispenser no water cant hear valve energized,removed compressor cover found harness not fully seated to valve in compressor compartment,installed harness fully on valve tested water dispenser passed,ran icemaker through a harvest test passed ran fill test passed."

Arrived on site to replace left side track. Replaced track test unit and unit test good no leaks present at This time.

Arrived on site to replace blower. Replaced blower test unit and unit test good job complete.

"Arrived on site to install new dispenser and sump and motor assembly to resolve upper rack dishes not being cleaned. Replaced sump and motor assembly and new dispenser door. Ran unit through diagnostic cycle and verified all components are working properly. Upper spray arm is pressurized and spraying correctly.

Arrived on site for fridge raider that?s not making ice. Inspected unit and work area. Confirmed customers complaint and tested voltage going to the icemaker. Found proper voltage. Found the freezer temperature at 2?F. Attempted to jump icemaker and found the icemaker getting stuck when trying to push out the ice indicating a bad heater on the icemaker in the motor stalling and failing. The customer also advised that she had complained about lights in her freezer and refrigerator sections. The office looked through her file and found that whirlpool had sent that over but not as a part of the complaint section.; ordrng 2 WPW10515057 (light)s

(CH) Arrived on site for range display going out. Upon arrival customer instructed us that the actual issue is the cooktop hot and cooktop on lights were constantly displayed. After testing all of the infinite switches found the issue was only present when the front right switch was receiving power. Ordering new FR infinite switch..; ordrng 1 WP3149400 (Infinite switch front right)

Arrived on site for fridge leaking . Found supply line cracking spliced crack out and used 5/16 quick fit . Tested dispensing no water leaks detected at time of service. Job complete

Arrived on site to diagnose dishwasher that is not running. Unit is just flashing and wont start. Ran error codes and found F8E4 error for float switch open. Checked float switch and found it had what looked like brown oil in it. Cleaned out float tray and reinstalled. Ran unit and verified all is working as designed. I found no water drips or leaks coming from the unit. Call complete.

Arrived on site and inspected washer and found drain pump is rattling. Remove drain pump and inspected it and did not find any debris causing noise.

"Arrived on site to test unit for unit not washing. Test unit and found unit getting water and draining but not spraying water

"Arrived onsite to replace control. Replaced control. Tested unit and was not able to get the unit to start washing. Unit would put in water but not wash, water would drain, but unit stayed draining. called tech line. Had me check the error codes and codes were for inlet assembly and sump and motor. Said to replace both parts. Got sr#7731244083. Ordered parts. Office to reschedule ; ordrng 1 W11289893 (INLET ASSEMBLY ) and 1 W11345228 (SUMP ASSEMBLY )"

"Arrived on site to inspect washer leaking water into the tub. Upon further inspection, the customer advised that the water is leaking from underneath the detergent tray. Tested the valve and found it not closing completely and leaking water into the basket. I recommended that the customer replace the valve as the issue will only get worse. Placed in diagnostics and tested and unit is operating as designed. No water leaks observed at the end of service, job completed."

Arrived on site to diagnose dishwasher upper rack falling off. Upon arrival spoke with customer and learned the plastic stops at end of the rack bracket kept disconnecting making the upper rack come out of place. I replaced the stop that had broken and tested that the upper rack would no longer come out. Unit is now working as designed. Call complete.

Arrived onsite for washer leaking. Upon inspection I could not find any water trails. After speaking with the customer I found they had washed a large comforter and water must have spilled over the top but the unit has been working as designed ever since with no more leaks present since the comforter. Job complete.

Arrived onsite and found unit operating with drain pump failure. Ordering drain pump to repair. Advised customer on needed repair. ; ordrng 1 W10919003 (Drain pump)

"Arrived on site for dispenser issues. Per customer small leak at dispenser and ice getting stuck showed customer chute diameter and its possible for cubes to gut stuck while dispensing due to diameter of chute also advised customer to clean bottom of ice bin to prevent ice dripping in chute found shaft coupling not making good connection to ice bin. Removed coupling assembly adjusted shaft,spring and coupling tested ice dispenser"

Arrived on job for complaints of not washing. Ran diagnostics and found code for damage latch. After replacement test operation. No leaks detected at time of service

"Arrived onsite to replace previously diagnosed parts. While attempting to remove washplate found all major components seized together. At this point unit would need a complete rebuild to include tub, basket and hub as well as an additional technician (129.99 plus tax). Given the current condition of the unit and severity of the repair, a good repair cannot be made. Will notify AHS. ; ordrng 1 2HR (2 HR) and 1 2MAN (2 MAN) and 1 NEEDAUTHO (NEED AUTHO ) and 1 W10528947 (drive hub kit) and 1 W10752719 (basket) and 1 W11130362 (suspension) and 1 W11219115 (TUB) and 1 WP8533928 (screw) and 7 WP8533953 (screw)s and 1 WPW10215093 (clean out filter)"

"Arrived on site to replace sump assembly from previous diagnosis. Verified wash motor was receiving proper voltage but not engaging. Replaced sump and motor, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site for customer complaint of unit not baking, found failed bake element, I replaced bake element, unit tested good."

Arrived on site to replace previously ordered parts for ice machine. Replaced pump and reservoir and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjusters test unit and unit test good found customer missing the stoppers. Will order new stoppers office to reschedule. ; ordrng 2 WPW10508950 (Stoppers)s

Arrived on site and found both holders broken in half . Ordering holders . Call to set return No water leaks detected at time of service . ; ordrng 2 W11368751 (Holder)s

Arrived on site to replace all controls from previous diagnosis. Ran diagnostics test 16 and 17 RC door switch states as unit was chiming door was open while doors were closed. Control was not recognizing switch states from open to closed. Ran service test 1 and 2 and got no readings. Compressor was turning on and off randomly as unit is unable to recognize thermistor resistance. Recommend replacing main control along with power supply board and pantry UI. Found no issues with harness as previously stated. Office to reschedule.; ordrng 1 WPW10675033 (Control board)

"Arrived on site for hot water only and wet load at end of cycle . Found valve leaking and drain pump running . Start reset control. Replaced valve , ran calibration. Found gear case failed completely. Will need gear case , belt , cam , hub , wash plate . AUTHO . No water leaks detected at time of service. Job complete ; ordrng 1 Autho and 1 W10528947 (Hub) and 1 W10902814 (Wash plate) and 1 W11454734 (Gear case) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt)"

"Arrived on site for customer complaint of of right rear burner not lighting, found cracked/broken ignitor, ordering ignitor. ; ordrng 1 WPW10515459 (Ignitor)"

Arrived on job to replace previously diagnosed part. After replacement test operation.

Arrived on site to install previously ordered cooktop. Disassembled from the old and assembled on the new cooktop. Unit tested properly. Customers satisfied. Job complete

Arrived onsite for range making popping noise through out the heating cycles. I tested the unit and found that the popping in questing is the metal expanding from the heat and is a normal sound with newer units. I advised the customer of my finding but the unit is working as designed at this time. Job complete.

Arrived onsite for freezer making loud noises. Upon inspection I found the complaint pertains to the compressor buzzing and gets louder at points. I found the compartment at -1 on arrival and the compressor buzzing loudly.

Arrived on job for complaints of not starting. Ran diagnostics and found code f6e1 checked control and found burn marks on door switch connector. After replacement test operation. No leaks detected at time of service.

Arrived on job for complaints of no bake. Found the bake element not working. Remove back cover and found broken wire to bake element. Repair wire and test.

"Arrived on site for a defective external drain pump,replaced drain pump ran water through pump checked tubing and connections no leaks water drained from pump."

Arrived on site to test unit for unit leaking. Ran unit and couldnt find a leak at this time. Can see water stains under sump and motor. Will probably need new sump and motor and fill valve.

Arrived on site to test unit for vent not working. Test unit and found unit working as designed job complete.

Arrived on site replaced slide on deli bin . Bin is now rolling freely . No water leaks detected at time of service. Job complete

Arrived onsite for top oven not completing temperature. Upon inspection put unit in diagnostics and found no stored error codes. Tested TOD sensor and passed. Tested bake element and passed. Tested blower low/high speed and passed. Found faulty sensor and control. Replaced sensor and control and tested. Tested unit at 350 degrees and unit is functioning properly.

Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Replaced sump and motor . Test unit and unit test good job complete.

Arrived on site to install upper door gasket to resolve air leak causing ice build up. Replaced upper door gasket and retested. Verified door is sealed. Pulled unit out and unplugged to allow it to defrost. Advised customer to leave out for 24/48 hours and they can plug in and use it. Call complete.

Arrived onsite to replace previously diagnosed parts. Replaced faulty actuator. Tested unit and unit is functioning properly. Job complete

"Arrived on site for a cooktop with the flame heights to low and the product not cooking fast enough. Upon arrival I found the unit on propane; it had already been converted for propane properly. I tested the unit and found the flame heights as designed. I tried to adjust the valves, but found them already on the highest setting. I advised the customer the grates are a little taller on this unit and that it may appear that the flames are lower, but there is no failure. I informed the customer on the use of a customer instruct and what it entails.The unit is working as designed. Call complete."

Arrived on site for dishwasher door falling open. We inspected The unit and work area. We found the friction pads on the door broken and missing again. We replaced the pads and documented with techline using sr# 7731153585. Job complete.

"Arrived on site to diagnose dishwasher that is sometimes not draining or opening soap dispenser. Checked error codes and found F8E2 Fill valve electrical problem, FAE1 vent wax motor electrical issue. Unit will not open dispenser in diagnostic and isnt pushing the wash motor hard either. Replaced vent wax motor since it was burning hot and retested unit. Verified dispenser is now properly working and is opening on command. Unit working as designed. Call complete."

"Arrived on site and inspected side by side refrigerator with cooling issues in the refrigerator compartment. Customer advised she opened it the other day and everything in the refrigerator compartment was warmer than usual, so she turned the refrigerator temperature from 4 (recommended) to 7 (highest) settings. All has been of since. I found the unit will need a new control 2303805 and several other parts for unit to continue to work as designed. The diffuser was working properly.

"Arrived on site and inspected washer and found clamp to water Inlet housing is missing and hose is no longer attached, took one picture. Clamps are showing not an orderable part. Spoke with SR replacement clamps will attempt to be found; ordrng 2 W11174391 (Clamp)s and 1 W11189116 (Hose) and 1 W11174384 (Housing)"

"Arrived on site to diagnose dishwasher that appears to be leaking from the bottom of the unit. Ran dishwasher and found a good sized leak coming from the diverter. Provided estimate for new sump and motor.

"Arrived on site and inspected dryer and found it is very noisy while running, disassembled dryer and found bulkhead that supports Motor has sheared. Took pictures. Dryer would need a new motor, dryer repair kit, Bulkhead, wheel supports , and fan blade. Reported issue to techline, job complete.7731241337"

Arrived on site for no ice. Ran diagnostics E2 error code ran harvest test failed diagnosed a defective icemaker. Replaced icemaker power cycled unit ran diagnostics icemaker passed harvest test ran fill test passed.

"Arrived on site to diagnose washer that is leaking a small amount of water during loads. Ran unit and didnt see an immediate leak from valves or tub. I noticed the basket is not spinning fully centered on the gearcase shaft. I checked under the unit and found gearcase oil splattered under, likely causing the unit to lose some water when spinning..; ordrng 1 W11455453 (Gearcase)"

"Arrived on site for no lights in freezer or upper section of fresh food. Diagnosed a defective freezer led module,replaced led module all leds working as designed. ; used 1 W11462342 (Led module) from stock"

"Arrived on site for customer complaint of upper burners not working, found no gas pressure coming to unit. Instructed customer to call gas company or licensed plumber.

Arrived onsite for panel not secured and dryer noise. Upon inspection found right side dryer panel offset. Made adjustment to panel. Notified customer that panel is bowed and may be causing the rubbing noise previously heard. After adjustment noise is no longer happening. Job complete

"Arrived onsite to install previously diagnosed parts. I installed the ice bin, valve, and manifold. I tested the unit with a new filter provided by the customer. The unit is working as designed at this time. No leaks were detected during time of service. Job complete."

"Arrived on site and inspected dryer and found belt has broken, after replacing belt dryer is working properly. Found airflow is restricted and vent hose is partially crushed and only being held on by tape. Recommend it to homeowner that vent hose be replaced and the proper clamps be used to attach it. Also recommended dryer should not be used until this has been done, job complete"

Arrived onsite for dishwasher not draining. Upon inspection I found the drain pump running very hot but sounded like it was working. I found the drain tab in the disposal had not been punched out. I punched out the tab and replaced the drain pump. I tested the unit and it is now working as designed and no leaks were detected during time of service. Job complete.

"Arrived on site for UI not changing settings and the unit not spinning out. We entered diagnostics and found error code f0e2 over suds, we ran the unit through a test cycle and it worked as designed. I tested the UI and found the UI not responding on the first or third try. I found the unit not connected to WiFi. This is a smart unit with the UI in the actual door. I am ordering the door to fix the touch panel problem and spoke to the customer about soap usage. The office will reschedule when we have an eta on the part. ; ordrng 1 W11408902 (Door UI)"

"Arrived on site and inspected dishwasher and found control panel is unresponsive. Replace control panel and control board and issue has been corrected. Customer has added trim blocking Dishwasher from being uninstalled. Flooring also drops off approximately 3/4 of an inch and dishwasher couldnt be uninstalled. If repair was ever needed on the sump and motor or drain pump customer would have to uninstall dishwasher completely to make it accessible, job complete"

"Arrived onsite washer not powering on. Upon arrival unit was unplugged. Plugged unit in to test. Power button was not functioning. Keyed in diagnostics sequence and unit powered on. Checked for error codes but had none. Ran auto test 12 and passed. Ran quick wash cycle and completed without error. Also noticed dispenser drawer leaking. Unit could be having intermittent electronics issues. Would recommend replacing dispenser, control and console. . ; ordrng 1 W11465532 (DISPENSER )"

"Arrived onsite for refrigerator not cooling properly. Upon arrival unit had been unplugged and defrosted. Ran diagnostics and found evaporator fan motor running and forced defrost did complete. Unit having defrost issues with control, bimetal harness and thermistor.