Service History 806 - Appliance Express

Near Seguin, TX 78155

Noah D

Job Details: 01/27/2021

REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site to inspect fridge for temp issues, upon inspection found the customer was not experiencing temp issues but issues with icemaker, checked functions and found a loose connection with ff evap cover, reconnected and lights returned, icemaker motor was seized in harvest positioned, ordering Icemaker, office to reschedule ; ordrng 1 W11091220 (ICEMAKER)"

Near Taylor, TX 76574

Andy

Job Details: 01/27/2021

DISHWASHER WHIRLPOOL WDF520PADM8 "Arrived on site for dishwasher leaking from left side. Tested and inspected unit and found vent gasket improperly installed from factory and pinched. Removed part, added food safe lube and reinstalled properly. Tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. Instructed customer to keep close eye on unit to prevent water damage risk. No water leaks present at time of service."

Near Austin, TX 78724

Matthew

Job Details: 01/27/2021

WASHER WHIRLPOOL WFW3090JW "Arrived onsite for washer error code. Unit had stored error code F12, F11(both not listed) F06 blocked motor drum/motor overload (drum did turn freely) and F20 ACU failure/heater failure. Unit will not stark a normal load or diagnostics auto test due to F20 error code. Unit is stacked in a closet area. Will need two man to gain access to unit. Bringing back prescreened parts. Office to reschedule ; O-emld tckt"

Near Del Valle, TX 78617

Jacob

Job Details: 01/27/2021

WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for unit shaking. Re tested unit. The unit is still shaking. Determined that the gear case and spin tub need to be replaced. Ordered parts. Office to reschedule ; ordrng 1 W11454734 (Gear case) and 1 W10752719 (Spin tub)

Near New Braunfels, TX 78132

Noah D

Job Details: 01/27/2021

WASHER MAYTAG MVWB855DC2 "Arrived on site to inspect washer for f6e2 error, upon inspection found the error code present and front UI non responsive, will need to order both control and UI.

Near Austin, TX 78702

Luis

Job Details: 01/27/2021

REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site for unit tripping breakers. Called tech support ran diagnostics per tech support wants customer to try multiple outlets if issue resolves itself with a different outlet,main outlet for refrigerator will need to be checked SR#7729843452"

Near Blanco, TX 78606

Brandon

Job Details: 01/26/2021

MICROWAVE GE JES2251SJ02 "Arrived on site for customer complaint of unit not working and electrical burning smell. (WB27X10833)"

Near Leander, TX 78641

David S

Job Details: 01/26/2021

DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site for dishwasher not draining. I inspected the unit and work area. I found fault codes F9e1 f8e2 in diagnostics. I ran a diagnostics cycle and monitored for voltage at the control and junction box. I found good constant voltage even when the unit turned its self off. I called tech line and spoke to darius, while on hood I checked resistance at the control to the different components, I found the drain pump showing 143 kohms at the control. The wiring diagram shows its supposed to be around 30 ohms. I checked resistance directly from the pump and found it at 30 ohms. I told Darius my findings and he agrees after going through the unit with me it is a harness issue. I got sr number Sr# 7729837890. I am ordering both the main harness and inner door harness to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 W11344507 (Harness) and 1 W11084867 (Inner door harness)"

Near Austin, TX 78728

Jimmy J.

Job Details: 01/26/2021

MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site for CSI MW making unusually noises. Found microwave magnetron powering up with voltage properly and heating as designed. Noise is just voltage going to magnetron and evening out after a couple seconds then noise goes away. No repairs needed. Job completed

Near Austin, TX 78728

Jimmy J.

Job Details: 01/26/2021

DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for DW leaking from bottom & has rust on it in different locations Placed in diagnostics and no error codes came on. Customer showed me a picture of the leak and it was all suds. Ran through full diagnostics and no leaks detected. Explained to customer there must have been leftover dish soap on one of their items placed inside dishwasher that caused the over sudsing. Customer requested a new front panel due to the current panel having rust near the UI. Had Selina approve the front panel to be replaced. Ordering a new panel to return for install and complete repair. ; ordrng 1 W11116420 (Door Panel) and 1 W11178521 (Name plate)

Near Leander, TX 78641

Tommy

Job Details: 01/26/2021

OVEN GE JGB860SEJ3SS Arrived onsite for previously diagnosed parts. Upon arrival found igniter that was sent was broken. ; ordrng 1 WB13X24924 (Igniter)

Near Georgetown, TX 78628

Jonathan S

Job Details: 01/26/2021

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for top lights not working in RC after prior service. Gained access to connection to LED lights and found not connected. Made correction and tested unit. All tested good.

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 01/26/2021

REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived on site for ref water leaking. Found water tube fitting was not adjusted to reach and pour into ice mold. Instead it was only reaching the tip of the hole that it slides into. Water was leaking at the rear and going into freezer then fridge. Adjusted tube fitting and ran an ice harvest. Water is no longer leaking from rear base and pouring directly into the mold. No leaks detected. Fridge working as designed. Job completed.

Near Austin, TX 78744

Leonardo

Job Details: 01/26/2021

MICROWAVE WHIRLPOOL WMC50522HS0

Near Austin, TX 78745

Kevin

Job Details: 01/26/2021

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site and inspected refrigerator and found no ice production. Found icemaker arm is being held up by cubes That did not drop completely out of icemaker tray. Cleared cubes and arm will now drop add icemaker is working properly, job complete"

Near Mustang Ridge, TX 78610

Kevin

Job Details: 01/26/2021

DRYER WHIRLPOOL WED5000DW2 "Arrived on site and inspected dryer and found restricted airflow showing on airflow meter, The washing machine its on the left in a shallow plastic tub that is attached to the wall and it cannot be pulled out to properly access the dryer vent. Because of this reason when the dryer was installed the entire length of the vent hose was used. When the dryer is pushed back the vent hose is crushed. Shortened and straightened the vent hose as best as possible but this did not improve airflow. Explain the situation to the homeowner event to the exterior will need to be clean before the dryer is used again. Reported to tech line this is A problem with the home layout

Near Waco, TX 76708

Jonathan M

Job Details: 01/26/2021

DRYER AMANA NED4655EW1 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced element and tested unit. Unit is working as designed. Call complete.

Near Dripping Springs, TX 78620

Brandon

Job Details: 01/26/2021

RANGE KITCHENAID KSEG700ESS0 "Arrived on site for customer complaint of unit not heating properly, found failed bake element, ordering bake element. ; ordrng 1 W10779716 (Bake element) and 1 Cnote (Office to reschedule)"

Near Round Rock, TX 78681

Wesley

Job Details: 01/26/2021

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite and installed one module and the mullion to repair lighting and door closure issues. All checks good.

Near Wimberley, TX 78676

Brandon

Job Details: 01/26/2021

WASHER WHIRLPOOL WTW6120HW0 "Arrived on site for customer complaint of loud squealing noise, found noise coming from gearcase during spin cycle. Ordering gearcase and cam. ; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 Cnote (Office to reschedule)"

Near Austin, TX 78754

Wesley

Job Details: 01/26/2021

DISHWASHER MAYTAG MDB8959SKZ0 "Arrived onsite and found unit not able to drain. Found hose is clear enough to suck water through but pump does not push water, ordering drain pump to repair. ; ordrng 1 W11235873 (Drain motor)"

Near Austin, TX 78757

Justin

Job Details: 01/26/2021

ICE MACHINE KITCHENAID KUID508HPS00 "Arrived on site for an ice machine not maki g ice. I put unit into diagnostics mode and all thermistors, drain pump, compressor, and fan tested good. The recirculating pump did not turn on during diagnostics. I ohmd it it and recirculating was open. Need to replace pump. Ordering part and office will reschedule.; ordrng 1 W11325175 (Recirculating Pump)"

Near Georgetown, TX 78628

Jonathan S

Job Details: 01/26/2021

REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site to install previous diagnosed parts. Gained access to ice box and removed. Installed new ice maker and fascia. Removed failed UI and installed new. Performed diagnostics mode and ran ice maker fill cycle while monitoring water connection. Ran harvest cycle. All tested good, no water leaks detected."

Near Pflugerville, TX 78660

Kayman

Job Details: 01/26/2021

REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived onsite for refrigerator leaking. Upon inspection I found the ice maker fill tube was slightly out of alignment causing water to spill over and form ice under the IM and on the floor of the FC. I re positioned the fill tube and tested the unit in fill. The unit is working as designed at this time. No more leaks detected while onsite. Job complete.

Near Georgetown, TX 78626

James

Job Details: 01/26/2021

REFRIGERATOR WHIRLPOOL WRS315SNHM03 Arrived on site and tested operation. Found drawers hard to pull out. Switched shelves and found lower bin operating much smoother but upper bin is still hard to slide out and the shelf wants to come with the drawer. Will need to order shelf and bin to repair. Office to schedule return services due to part availability ; ordrng 1 W11162443 (cover) and 1 W11368751 (SHELF)

Near New Braunfels, TX 78132

Andrew

Job Details: 01/26/2021

WINE COOLER KITCHENAID KUWS24RSBS14 "Arrived on site to test unit for display board not showing proper temp. Upon inspection found display board connection on evap cover not connected properly. Secured connection. Tested unit, unit is working good. "

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 01/26/2021

REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site for refrigerator not freezing or making ice. Measured temperature in freezer at 44°. Measured temperature in RC at 44°. Gained access to FC evaporator and found ice ball at top right with no frost pattern. Ran test 4 and monitored freezer evaporator. Found restriction or leak in sealed system. Called Whirlpool tech support and spoke with Butch. He stated failure is within the sealed system (SR# 7729837019). Will need to replace compressor with UI dryer and inspected for possible leak. Office to schedule appointment when ETA is available on parts. Please allow up to 2 hours for repair on return. ; ordrng 1 W10625067 (LEFT BRACKET) and 1 W10625068 (RIGHT BRACKET) and 1 W10832994 (COMPRESSOR ) and 1 W10843055 (CONTROL) and 1 W11116006 (RC EVAPORATOR ) and 1 WP978025 (ACCESS VALVE) and 1 WPW10608485 (FC EVAPORATOR )

Near Austin, TX 78738

Leonardo

Job Details: 01/26/2021

DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on site to replace motor and spray arms and owi and gasket. Replaced all parts test unit no leaks present at this time unit working as designed.

Near Smithville, TX 78957

Andy

Job Details: 01/26/2021

WASHER WHIRLPOOL MVWC565FW2 Arrived on site for washer making noise. Checked error codes and found none. Put unit in test cycle and found all operations to be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.

Near Georgetown, TX 78628

James

Job Details: 01/26/2021

DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site and tested operation. Ran diagnostics and found no faults but wash motor is locked up. Inspected for obstructions and found not visible. Unit will keen new sump assembly to repair. Part is currently out of stock. Office to schedule return services due to part availability ; ordrng 1 WPW10671941 (pump&motor)

Near Round Rock, TX 78665

Kayman

Job Details: 01/26/2021

REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite for refrigerator not cooling in either section upon inspection I found the RC at room temp and the FC at 53 degrees. I accessed he compressor and found it drawing 2.0 amps. The compressor and lines were all very hot. I noticed the RC fan not operating but the FC fans sounded good and strong. As I I accessed the FC evaporator I broke the left side slide because the securing tab got stuck. I found no frost pattern on the evaporator(see Picture) the unit will need a sealed system repair and possibly RC evap motor. The left side slide will also need to be replaced ordering the FC evap (W11099748) just Incase. The compressor (W11393142) 3 way valve (W11099684) drier (WPW10143759) inverter (W11336586) coupler (TJ90SF8404) RC evaporator (W11099748) bracket left (W11241580) left pan stop (W10795820) right pan stop (W10795822) RC fan motor cover (W11327989) (LOCK RING) condenser just Incase as per SW (W11442050) office to R/S due to part ava

Near Temple, TX 76502

Tyler

Job Details: 01/26/2021

OVEN WHIRLPOOL WOS31ES0JS00 "Arrived on site for wall oven over heating food. Upon arrival inspected the door, seal, hinges and found all were functioning as designed. I entered diagnostics but found no error codes. I then disassembled unit and ohmed out he oven temp sensor. It ohmed out at .8. I then checked continuity and ohms on both elements. Both passed fine. After running a component check on the exhaust fan I found it was running but not as fast as it was supposed to be. I replaced the main ACU, exhaust blower as well as he oven sensor. After reassemblingunit I was able to verify unit is functioning as designed.

Near San Marcos, TX 78666

Andrew

Job Details: 01/26/2021

RANGE WHIRLPOOL JDS9860AAP Arrived on site to test unit for error code F9. Put unit into diagnostics and erased error code. All functions returned to normal. Engaged door lock about 10 times and was not able to replicate issue. Unit is heating as designed.

Near Leander, TX 78641

Tommy

Job Details: 01/26/2021

DRYER WHIRLPOOL WED9400SW0 Arrived onsite for dryer F70 error code. Upon arrival found unit control was receiving proper voltage inspected wiring harness found harness was good. Replaced unit control and tested. Unit is now operating as designed.

Near Georgetown, TX 78633

James

Job Details: 01/26/2021

MICROWAVE WHIRLPOOL WOC54EC0HS04 "Arrived on site and found outer glass adhesive coming out from behind stainless. Disassembled door to replace outer glass and found inner glass panel falling out and glass pack missing one pane of glass. Upon further inspection I found the glass put into inner door was taken out of the glass pack. This has caused excessive heat to transfer through to outer door melting the adhesive. Unit will need outer glass, glass pack and inner glass panel to repair. Office to schedule return services due to part availability ; ordrng 1 W11455086 (GLASS PACK) and 1 W11455100 (GLASS)"

Near Round Rock, TX 78665

David S

Job Details: 01/26/2021

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived on site to install previous diagnosed part. I gained access to the damper and replaced it with new. He customer showed me the drawers and how they open on there own. I checked the level of the unit and found it tilted forward. I corrected the leveling of the unit and the drawers now remain closed. Job complete.

Near New Braunfels, TX 78130

Noah D

Job Details: 01/26/2021

WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to inspect washer for not spinning quietly. Called Techline before entering and was told to order main harness, motor and control. Sr # 7729789416 office to reschedule ; ordrng 1 W10677717 (MOTOR ) and 1 W10815026 (ACTUATOR ) and 1 W11255099 (HARNESS ) and 1 W11320233 (CONTROL )"

Near Andice, TX 78628

Jonathan S

Job Details: 01/26/2021

MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site microwave venthood making noises. Inspected unit and work area. Removed duct work and fan stopped making noises. Kept fan running while tapping vent box bad up noise started to occur. Found vent box at fault. Noise did not occur as bad when first arrived. Customer will to replace vent box to correct issue. Unit tested good.

Near Meadowlakes, TX 78654

Lou

Job Details: 01/26/2021

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site to inspect ice maker noises. Upon further inspection, customer advised that the ice maker, when filling, is very loud. I tested the ice maker and when filling with water, the noise was loud, but normal. I advised that there is nothing to repair as the ice maker is operating as designed and the valve noise is normal. Contacted techline and spoke to Brian and advised of the complaint and my findings. Provided file #7729832350. No water leaks observed during service, job completed."

Near Leander, TX 78641

Tommy

Job Details: 01/26/2021

DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher not cleaning correctly.

Near New Berlin, TX 78155

Noah D

Job Details: 01/26/2021

OVEN JENN-AIR JJW2430DS01 "Arrived on site to inspect oven for not heating correctly and starting by itself, upon inspection found the console had kept he light on constantly, causing heat, ordering new console. Office to reschedule ; ordrng 1 W11236887 (CONSOLE )"

Near Marble Falls, TX 78654

Cliff

Job Details: 01/26/2021

OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose an oven that is not shutting off after use. Found upper oven control has relays sticking closed. Control will need to be replaced to complete repairs. H

Near Leander, TX 78641

David S

Job Details: 01/26/2021

DISHWASHER WHIRLPOOL WDF330PAHS5 Arrived on site for dishwasher not working properly. I inspected the unit and work area. I found no fault codes in diagnostics. I ran the unit through a diagnostics cycle and found it working as designed. No water leaks detected . Job complete

Near Lakeway, TX 78734

Robert

Job Details: 01/26/2021

WASHER MAYTAG MHW5400DW0 Arrived on job to replace previously diagnosed part. In the process of changing valve dispenser connector broke.; ordrng 1 W10575334 (disp.drawer assy)

Near Round Rock, TX 78665

David S

Job Details: 01/26/2021

MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site for microwave turn table spinning when the door is open. I I inspected the unit and work area. The customer stated the unit is now working properly. I inspected the unit and wiring. I found the main harness shorted out at the turn table and vent hood socket causing the turn table to spin when the wires come into contact with each other. I am ordering a new main harness and vent hood socket. The office will reschedule when we have an eta on the parts. ; ordrng 1 W11350914 (Main harness) and 1 WPW10210878 (Vent hood socket)

Near Wimberley, TX 78676

Brandon

Job Details: 01/26/2021

RANGE FRIGIDAIRE FEF365BGWC "Arrived on site for customer complaint of front left burner not working properly, I tested unit, unit tested good at time of service, showed customer."

Near Leander, TX 78645

Lou

Job Details: 01/26/2021

MICROWAVE WHIRLPOOL WMC50522HS2 Arrived on site to replace warranty microwave. Removed and replaced the microwave and took photo of MS and tested. Unit is operating as designed. Job completed.

Near Austin, TX 78738

Luis

Job Details: 01/26/2021

REFRIGERATOR KITCHENAID KSSC42QVS02 "Arrived on site for refrigerant leak. Replaced evaporator,compressor and heat exchanger,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.

Near Seguin, TX 78155

Noah D

Job Details: 01/26/2021

WASHER MAYTAG MVWP575GW0 "Arrived on site to inspection washer for screeching noise while spinning, upon inspection found the cam grinding the cover, removed cover and put new screws on hub cap, checked for screeching sounds and could not find any. Complete"

Near Leander, TX 78641

Tommy

Job Details: 01/26/2021

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for previously diagnosed parts. Upon arrival found unit control misreading dispenser. Replaced control and tested unit. Unit is now operating as designed. Job Completed.

Near Austin, TX 78705

Jacob

Job Details: 01/26/2021

REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived onsite for unit not cooling. Unit was in a electrical closet and was hooked up for more than 24hrs. Unit had unthawed over time as water was left in the drip pan. Ordered part. Office to reschedule ; ordrng 1 WPW10662129 (Capacitor) and 1 W11092533 (Start device)

Near Austin, TX 78717

Justin

Job Details: 01/26/2021

OVEN JENN-AIR JJW2430DP01 Arrived on site for wall oven giving an F2E1 error code. Upon further inspection I found the error code continuing to flash and the unit was unusable. The error code states unit can no longer be used. I tried cycling the power at reader but still was gaining error afterwards. I found a bad UI on the unit. Ordering UI and control to be installed under PL concession. Office to reschedule. ; ordrng 1 W11236887 (UI) and 1 W11179310 (Control)

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 01/26/2021

DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found installation correct. Performed diagnostics mode and found error F10-E1, dispenser circuit. Measured incoming water temperature at 120°. Measured amp draw to heating element at 7.25 amps. Gained access to to control and dispenser. Checked wire harness and found closed circuit. Removed failed control and dispenser, installed new. Performed diagnostics mode and monitored test cycle. All tested good, no water leaks detected."

Near Round Rock, TX 78664

Kayman

Job Details: 01/26/2021

REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Arrived onsite for refrigerator with frost build up in the FC I found the at RC=37 and the FC at 5 degrees upon arrival. I found a service pointer for a clogged drain tube and updated drain I accessed the drain tube and found it clogged. I unclogged the tube and advised the customer that the FC would need to be steamed out. I ran the defrost heater test and the heater engaged as designed.I steamed out the unit and re assembled the unit is working as designed at this time and no leaks were detected during time of service.Job complete.

Near Austin, TX 78737

Robert

Job Details: 01/26/2021

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on job to replace previously diagnosed part. After replacement test operation. Dishwasher working properly and no leaks detected.

Near Round Rock, TX 78664

Kayman

Job Details: 01/26/2021

REFRIGERATOR AMANA ASI2575GRS01 Arrived onsite for refrigerator no power. Upon inspection I found that when opening the doors the fans and compressor would kick on but there were no lights in the unit and both controls had no LEDs illuminated. I called techline and we traced voltage to the main connector by the compressor. I found the connector not seated all the way into the chassis and was not clipped in. I secured the connector and the unit restored full power. We waited. the unit stayed on and began to cool. I advised the customer to monitor the unit and let us know if it doesnt restore to proper temps. In the event of a call back please send a main control. Tech lines SR7729837610. Job complete.

Near Killeen, TX 76549

Job Details: 01/26/2021

RANGE FRIGIDAIRE FFEF3015LSM "Arrived to inspect range not heating.Confirmed the complaint and found the breaker was tripped, not allowing the needed power for unit to function properly.Corrected the issue and unit tested as designed.Showed customers son, who confirmed the unit was now working properly.Job completed"

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 01/26/2021

WASHER AMANA NTW4516FW3 Arrived on site for WM loud grinding noise. Found cam agit is faulty. Ordered new cam agit to return to complete repair. ; ordrng 1 285811 (Cam)

Near San Marcos, TX 78666

Andrew

Job Details: 01/26/2021

ICE MACHINE KITCHENAID KUIX535HPS00 Arrived on site to replace inlet valve and recirculating pump from previous diagnosis. Replaced inlet valve and found light trickle filling water reservoir. Pulled unit out and found line was kinked. Unkinked line and unit was filling as designed. Recirculating pump was operating as designed. Pump wasnt working before due to not filling with water. Ran diagnostics and all functions operating as designed. No leaks detected at time of service. Job complete.

Near Georgetown, TX 78628

James

Job Details: 01/26/2021

DISHWASHER GE GDT635HSJ2SS Arrived on site and tested operation. Found unit will not run the heater in diagnostics and runs the circulation pump instead. Verified control is sending power to incorrect circuit during testing. Ordering new ui for return visit. ; ordrng 1 WD21X23462 (kit svc ui top logic)

Near Austin, TX 78702

Luis

Job Details: 01/26/2021

REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for refrigerant leak at fresh food evaporator that caused damage to housing and drip pan. Replaced housing and drip,installed a new evaporator,secured thermistor to correct location on suction line using foil tape and a zip tie,secured cover with 4 screws,installed a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Sealed system covered by manufacture warranty autho for parts KTD05TDFPL1"

Near Austin, TX 78703

Jacob

Job Details: 01/26/2021

WASHER WHIRLPOOL WFW94HEXW2 Arrived onsite for unit leaking. Looked at unit. Customer show me that a piece for the bellow had ripped off. Tested unit in a quick wash cycle. Saw leak coming from the bellow where it had ripped. Ordered part. Office to reschedule. ; ordrng 1 W11106747 (Bellow)

Near Lakeway, TX 78734

Robert

Job Details: 01/26/2021

WASHER WHIRLPOOL MVWB855DC3 Arrived on job for complaints of not finishing cycle or starting cycle over. Ran diagnostics and found code for over suds. Spoke to clean service and determined the amount of soap too much.

Near Manor, TX 78653

Matthew

Job Details: 01/26/2021

RANGE WHIRLPOOL WFG525S0HS1 Arrived onsite for failed door. Upon inspection found failed door hinges. Will need to replace both hinges and receivers. During inspection right hinge failed completely and door would not close. Removed door and placed aside with customer. Office will contact customer for time frame. ; ordrng 2 W10647259 (hinge-recv)s and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)

Near Meadowlakes, TX 78654

Lou

Job Details: 01/26/2021

VENTHOOD WHIRLPOOL UXT5236BDS1 "Arrived on site to inspect venthood filter latch. Upon further inspection, I found the latch broken. Removed and replaced the latch and tested. Unit is operating as designed. Job completed."

Near Bastrop, TX 78602

Andy

Job Details: 01/26/2021

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher not getting water. Tested and inspected unit and found unit getting water but not spraying due to failed sump assembly. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W11085683 (Sump assembly) and 1 Seenote (Office to schedule)

Near Austin, TX 78704

Wesley

Job Details: 01/26/2021

COOKTOP KITCHENAID KCGC506JSS00 Arrived onsite and found unit had bowed front panel that combined with improper installation caused unit to catch on drawer. Replaced panel. All checks good.

Near Lago Vista, TX 78645

Lou

Job Details: 01/26/2021

REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to inspect refrigerator temps. Upon further inspection, customer advised that the unit began to cool again and make ice. They advised that there was ice build up in the freezer section. I found a large amount of ice/frost built up on the top of the FC section and on the evap cover. I disassembled the FC section and I found the FC door gapped approximately one inch at the top of the door. Once I removed the evap cover, I found a block of ice at the top right area at the capillary tube and suction line. Using my steamer, I removed all of the ice/frost and tested the defrost thermistor, defrost element, and tested the 3way valve in tests #4. Unit is operating as designed.

Near Austin, TX 78733

Kevin

Job Details: 01/26/2021

DISHWASHER KITCHENAID KDTE254ESS2 "Ive done site and inspected dishwasher and found saved error codes 9/1, 6/4, 6/3, 9/2. Inspected diverter and Found it is leaking water. Also found cancel button on control panel will not operate. Replaced control board, control panel, and wash motor and ran a diagnostic cycle after replacing and leaking has stopped, job complete"

Near New Braunfels, TX 78132

Noah D

Job Details: 01/26/2021

MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect microwave for sparking, upon inspection found the cover burnt, replaced cover and tested unit, no sparks found. Complete"

Near Pflugerville, TX 78660

Kayman

Job Details: 01/26/2021

REFRIGERATOR WHIRLPOOL WRF989SDAM00 Arrived onsite to install previously diagnosed parts. I installed the adapter kit and harvested any remaining ice in the unit. The ice maker is sealed and should start making ice soon. Job complete

Near Leander, TX 78641

David S

Job Details: 01/26/2021

OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven display not working properly. I inspected the unit and work area. I found a miscommunication fault code for the UI. I replaced the console and walked the customer through getting the unit connected to WiFi. Job complete.

Near Austin, TX 78731

Scott

Job Details: 01/26/2021

ICE MACHINE KITCHENAID KUIC15PHZS0 Arrived on site not making ice . Ran diagnostics both auto and manual test unit would hit drain and shut off . Also may need receiculation pump. Will not stop filling and water level is flashing empty when tray is full. AUTHO needed . No water leaks detected at time of service Call to set return ; ordrng 1 AUTHO and 1 W10825875 (PUMP)

Near Georgetown, TX 78633

Jonathan S

Job Details: 01/26/2021

REFRIGERATOR KENMORE 253.4472311 "Arrived on site to install previous diagnosed part that customer had on hand with the assistance of JC. Pulled unit and removed door cam and installed new. Leveled unit and installed. Tested door operation. All tested good, no water leaks detected.

Near Lago Vista, TX 78645

Lou

Job Details: 01/26/2021

COOKTOP JENN-AIR CVE4270S "Arrived on site to inspect cooktop not heating properly. Upon further inspection, I found the knobs melted and not seating correctly on the switch stem. Tested all four burners and none would come on all the way. I tested voltage to the receptacles and found them not showing 240V. I found the terminals on the modules damaged from shorting out in the receptacles. I found that all four burner elements need to be replaced as do the receptacles for the burners. I am ordering both modules, and another receptacle and will return with the knobs and receptacle. Also ordering CNOTE-AUTHORIZATION for the modules, knobs, and both receptacles. Office to schedule return service. Unit left turned off at the breaker for safety, but customer advised that they were turning it on as its not an option to leave it off. Was advised that it is a safety issue with the power turned on. ; ordrng 1 WPY702434 (Receptacle) and 2 JEA7000ADSA (Module)s"

Near Leander, TX 78641

Tommy

Job Details: 01/26/2021

OVEN WHIRLPOOL WOS92EC0AS02 Arrived onsite for wall oven not receiving power. Upon arrival found unit fuse was open and unit blower was damaged. replaced both and tested. Unit is now operating as designed.

Near Kyle, TX 78640

Robert

Job Details: 01/26/2021

DISHWASHER FRIGIDAIRE FBD2400KB11B Arrived on job for complaints of leaks. Found dishwasher leaning too far forward. Adjusted level of dishwasher and test.

Near Leander, TX 78641

Tommy

Job Details: 01/26/2021

DISHWASHER WHIRLPOOL MDB8959SKZ0 Arrived onsite for previously diagnosed parts. Upon arrival switched unit drain and tested. Unit is now operating as designed. Job Completed.

Near Austin, TX 78731

Scott

Job Details: 01/26/2021

RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site , replaced control panel on range job complete"

Near Manor, TX 78653

Matthew

Job Details: 01/26/2021

DRYER WHIRLPOOL MEDB835DW4 "Arrived onsite for for dryer making noise. Upon inspection found noise was coming from blower wheel and motor. Both blower wheel and motor needed replacement but blower was not covered. Replaced parts, tested unit and unit is functioning properly with no noise. Job complete"

Near Salado, TX 76571

Tyler

Job Details: 01/26/2021

RANGE FRIGIDAIRE FES367ABG Arrived on site for range needing previously diagnosed bake element. After installing needed part I was able to reassemble and test at the bake element is now functioning as designed and heats to 350 after the preheated time is set. Call complete.

Near Kyle, TX 78640

Jacob

Job Details: 01/26/2021

WASHER MAYTAG MVW7232HW0 Arrived onsite for unit making noise and skipping portions of the wash. Tested unit. Unit was working as designed. After further inspection p. Found that oil had leaked out for eh gear case. Ordered parts. Office to reschedule ; ordrng 1 W11423759 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)

Near Austin, TX 78757

Justin

Job Details: 01/26/2021

OVEN KITCHENAID KODE500ESS04 "Arrived on site for wall oven making loud noise. I put unit into diagnostics mode and activated all fans separately to try and replicate the noise but could not. The upper oven cooling fan did sound a little to loud. The customers stated that it usually occurs when the unit reaches temp and is actually cooking food, but still rarely occurs during preheat. They stated it will happen in any cooking mode. I ran the upper and lower oven until a while after preheat and you could hear both the lower and upper blower come on and the rattle will begin. Will need to replace both upper and lower blowers. Ordering convect fans just in case. Office to reschedule. ; ordrng 1 W11245567 (Blower) and 2 W10860984 (Convect Fans)s"

Near Bee Cave, TX 78738

Leonardo

Job Details: 01/26/2021

DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for dispenser not closing. Test unit and found spring had come off door. Secured spring test unit and unit test good job complete.

Near Austin, TX 78759

Luis

Job Details: 01/26/2021

REFRIGERATOR WHIRLPOOL GSC25C4EYY01 "Arrived on site for water leaking. Ran icemaker test ice dumped no water entering icemaker,valve energized diagnosed a frozen fill tube due to a defective heater on fill tube.

Near Round Rock, TX 78665

Kayman

Job Details: 01/26/2021

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for refrigerator still not getting to correct temp in the RC. While on test 3 of diagnostics on step 4. I tested voltage at the main control and found 3 VDC at P14-6 to P14-7 when 14VDC is needed to properly power the RC fan assembly. The main control will need to be replaced to complete the repair. I advised the customer to unplug the unit 24 hours before our arrival for a quicker repair process. Ordering 1 control (WPW10675033) ; ordrng 1 WPW10675033 (Main control)

Near Austin, TX 78738

Robert

Job Details: 01/26/2021

REFRIGERATOR WHIRLPOOL WRF535SWHV00 Arrived on job for complaints of too much ice. Found the bail arm not correctly installed so ice make unable to detect ice level. Connected arm to correct position and test.

Near Leander, TX 78641

Lou

Job Details: 01/26/2021

DRYER WHIRLPOOL WED4850HW0

Near Cedar Creek, TX 78612

Matthew

Job Details: 01/26/2021

WASHER MAYTAG MVWB835DW5 "Arrived onsite for washer not powering on. Verified voltage at wall ant to unit. Was receiving 120vac at control. Did manage to put unit in diagnostics and recorded F6E2 ACU /UI communication error. Once diagnostics mode was exited, the unit would not respond or power back on. Need to order main control and IU. Office to reschedule ; ordrng 1 W11112656 (console) and 1 W11400681 (CONTROL )"

Near Kyle, TX 78640

Kevin

Job Details: 01/26/2021

REFRIGERATOR WHIRLPOOL WRS555SIHZ01 "Arrived on site and replaced all parts diagnosed on previous visit, after repair homeowner pointed out freezer door gasket is loose on the inside center. Attempted to insert it back but insulation foam is defective. A new freezer door will be needed to correct issue; ordrng 1 LW11026425 (Frzr door)"

Near Georgetown, TX 78628

James

Job Details: 01/26/2021

TRASH COMPACTOR WHIRLPOOL GX900QPPS2 Arrived on site and tested operation. Found motor running but ram is stuck halfway down keeping bin from opening. Found main drive pulley has broken. Installed new pulley and tested operation. Unit tests good. Job complete

Near Austin, TX 78702

Jacob

Job Details: 01/26/2021

DISHWASHER KITCHENAID KDTE204ESS Arrived onsite for unit not washing dishes. Looked at unit. Put unit in diagnostics. For pump and motor error. Replaced pump and motor. Tested unit. Found that unit gave heater error code. But heater did produce heat. Opened up door for control. Replaced control. Tested unit. Unit tested good. No leaks at this time.

Near Marble Falls, TX 78654

Cliff

Job Details: 01/26/2021

MICROWAVE KITCHENAID KMBP100ESS Arrived on site to diagnose a microwave that will not always start. Tested all parts and components and found no failures with unit at this time. Advised homeowner on drop door operation. No further repairs are needed and all is working properly.

Near Austin, TX 78754

Wesley

Job Details: 01/26/2021

RANGE WHIRLPOOL WFE505W0JZ0 Arrived onsite and found shorted oven probe. Replaced probe. Unit is now operating as designed.

Near Kempner, TX 76539

Job Details: 01/26/2021

WASHER MAYTAG MVW6230HW0 Arrived to inspect washer lid issues.Confirmed the complaint and found the unit will require a strike assembly W11457841 to complete the repair.Called office and spoke with SR who advised the part has NO ETA.Advised customer of situation.Ordering W11457841Needs more work.Office to reschedule the customer for return visit due to parts availability.; ordrng 1 W11457841 (STRIKE ASSEMBLY )

Near Mustang Ridge, TX 78610

Jacob

Job Details: 01/26/2021

WASHER WHIRLPOOL WTW5000DW3 Arrived onsite for unit making a banging noise. Customer said the unit would make noise with certain loads like a king size comforter. Tested unit in drain and spin. Did not get any noise issues. Let customer know that in certain loads the unit may bang around a bit. Also let them know to fill the tub up only half way and to pick the correct settings for the correct things that are getting washed. No leaks at this time. Job complete

Near Austin, TX 78746

Kevin

Job Details: 01/26/2021

WASHER MAYTAG MVW6230HW0 "Arrived on site customer is experiencing a high pitched noise at the beginning of the cycle, inspected washer and found no saved error codes. Ran a diagnostic cycle and belt squeals at the beginning of the spin cycle. Inspected belt and gearcase assembly and didnt see any leaking oil or issue with gearcase. Will need to order all possible parts to correct issue.; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W11093899 (Agitator)"

Near Round Rock, TX 78681

Kayman

Job Details: 01/26/2021

REFRIGERATOR WHIRLPOOL MFC2062DEM00 "Arrived onsite for refrigerator no cool in both sections. Upon inspection I found the compressor running. I found the condenser very dirty. I accesssed and tested the compressors amp draw and found .38 amps draw. The FC fan and condenser fan was running. I accessed the Evaporator and found no frost pattern. After following the checklist I determined the unit will need a sealed system repair. order Compressor (WPW10466675) tube kit (876765) drier (WPW10143759) evaporator (W11256565) coupler (W11506635) condenser (WPW10346415) and SS tech for repair. Job complete."

Near Austin, TX 78744

Kevin

Job Details: 01/26/2021

REFRIGERATOR KITCHENAID KRFC704FPS04 "Arrived on site and added in line pressure regulator diagnosed on previous visit, after replacement water is now dispensing properly and has the correct pressure, job complete"

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 01/26/2021

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for i/m not working. Found ice bin on top of fridge. Ice maker was turned off. Removed ice maker and found ice in the mold. Ran diagnostics and everything is working as designed. Turned on ice maker and heard 6 cubes fall. Then water filled ice mold again. Customer reported plastic pieces in the cubes. Inspected the six cubes that just dropped. No evidence of plastic and no broken plastic on ice maker or housing of ice bin. Seems to be operating as designed but will install new ice maker based on report of plastic in ice. Asking customer to take photo of any plastic found in ice to share with our office. Upon installing make sure customer knows to dump first few trays new ice maker produces. ; O-emld tckt