We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Dripping Springs, TX 78620
Leonardo
Job Details: 04/05/2021
Arrived on site to replace burner and orifice holder and screws. Replaced all parts test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWB755DW0
Near Bruceville-Eddy, TX 76524
Jonathan M
Job Details: 04/05/2021
"Arrived on site for a washing machine that has rust on the lid. Inspected unit and work area. The customer advised that over the weekend, her lid stopped unlocking and was flashing an F5 error code. Inspected unit and work area. Confirmed customers complaint and found the lid not unlocking. Placed unit in service diagnostics and found an F5 E2 (li lock failure) and F5 E3 (lid will not unlock) error codes. We did not get the lid in time and will need to order additional parts. Office will need to contact the customer when parts are made available.; ordrng 1 W10810403 (lid lock assy) and 1 W10812424 (cntrl-elec) and 1 W11237157 (bezel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78728
Scott
Job Details: 04/05/2021
Arrived on site for water leaking into freezer from icemaker box . Found IM hanging up in harvest . Ordering IM . Couldn?t find anything wrong with fill tube or valve . Call to set return ; ordrng 1 WPW10300024 (ICEMAKER )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV01
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/05/2021
Arrived on site for SAME ISSUE WITHIN 45 DAYS Not Dispensing Ice - Refrigerator. Found ice was in production as designed. Removed ice bin and tested auger. Ice bin auger working as designed. Found impeller was not threaded onto the motor. Removed impeller and found threads stripped on impeller. Installed new impeller onto motor and tested for ice. Ice dispensing as designed on crushed and cubed. Last visit there was no ice to test the dispenser with. Now that the new ice maker is producing ice I could test the motor and impeller to ensure the auger spun as designed. No leaks detected. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Leander, TX 78641
Justin
Job Details: 04/05/2021
Arrived on site for refrigerator that was not dispensing ice or water. Upon further inspection I found lines needed to be flushed. I flushed the lines and the water would now dispense. I tested the IM and it would not harvest or call for water. I found no voltage at the IM or harness. This indicates a faulty control. No leaks observed at the time of service. I am ordering the control and office will need to reschedule. ; ordrng 1 W11399844 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78748
Leonardo
Job Details: 04/03/2021
Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
We serviced a
JENN-AIR RANGE
Model JGRP430HL00
Near Austin, TX 78723
Leonardo
Job Details: 04/03/2021
Arrived on site to test unit for unit tripping breaker. Test unit and found bake element wire not connecting creating a short. Secured connection to bake element test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS
Near Austin, TX 78747
Leonardo
Job Details: 04/03/2021
arrived on site to test unit for cooktop paint coming off. Found unit rusting around burner. Replaced cooktop test unit and unit test good job complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Austin, TX 78704
Leonardo
Job Details: 04/03/2021
Arrived on site to test unit for unit leaking.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Georgetown, TX 78628
Lou
Job Details: 04/02/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the interior of the unit warm. I tested amp draw to the compressor and got 1.90amps. Tested voltage at the inverter board and got 125V. Tested voltage DC into the inverter and got 3.3VDC. I contacted techline and advised of my findings and they recommended a sealed system repair. I am ordering the compressor kit, UV drier, access valve and CNOTE-3HOUR JOB. Office to schedule return service. Unit left turned off for safety. No water leaks observed during service.; ordrng 1 W10832994 (COMPRESSOR KIT) and 2 WPW10143759 (UV DRIER)s and 1 TJ90SF8404 (ACCESS VALVE) and 1 CNOTE (3 hour job)"
We serviced a
WHIRLPOOL RANGE
Model WGE755COBS02
Near Austin, TX 78737
Leonardo
Job Details: 04/02/2021
Arrived on site to test unit for pop sound. Checked unit completely and didnt find any wire issues or burner issues. Turned unit on and unit working as designed job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Robinson, TX 76706
Jonathan M
Job Details: 04/02/2021
"Arrived on site for a refrigerator that?s not cooling and Leaking from the icemaker. Inspected unit and work area. Customer advised that the unit cools normally most of the time but they have lost milk and some produce three times since July. Found unit temperatures in range and no frost buildup on either evaporator. Checked damper control and found it opening and closing. I did find the ice door gaskets on both sides bowed, allowing warm air into the icemaker section and dripping down both sides of the ice door. I called Techline about the intermittent cooling issue. I spoke to Joel SR# 7730419799. He advised that if there was no issue with the a defrost issue in either section and the cooling issue was not consistent, the unit would have to be working as designed. He advised that milk and some produce sometimes is not completely fresh due to handling and shipping. He advised that does is not a clear indicator of cooling issues. He advised that if we wanted to replace anything to replace the UI but that the damper control could not be the issue because that only cools the pantry section (not the refrigerator) and would be stuck only cooling the pantry or only cooling the refrigerator if bad. Ordering user interface and I store and office will need to contact the customer about a reschedule date due to out of stock and PSP items. ; ordrng 1 W11387384 (UI) and 1 WPW10549589 (door-ice)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Florence, TX 76527
Wesley
Job Details: 04/02/2021
Arrived onsite and found unit operating with no error codes. Customer had questions about design and unit standards. Provided customer instruct on use and care. All checks good.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AEW
Near Belton, TX 76513
Kayman
Job Details: 04/02/2021
Arrived onsite for refrigerator not cooling in RC and not dispensing water. Upon inspection I found the RC=39 set to 38 FC= - 3 set to 0. I found the dual valve had recently been replaced. I found that when dispensing the valve would spray from the lines because they were not secured all the way. I secured the valves and tested the dispenser. I found the dispenser still intermittently not working. I cycled the IM and the motor rotated back and fourth as if it was jammed. I found the ice maker then began to cycle on its own and dispense water into the tray. I tried to engage the dispenser again but got no voltage to the valve.The customer agreed so I replaced and retested the unit . The unit is working as designed at this time and no leaks were detected during time of service. I collected the total via check.Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Copperas Cove, TX 76522
Al
Job Details: 04/02/2021
"Arrived on site to install previously ordered parts.I did just as service pointer W11498806 advised and replaced both.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Nolanville, TX 76559
Wesley
Job Details: 04/02/2021
Arrived onsite and found UI display dead. Replaced ui and all function returned. Advised customer on repair. All checks good.
We serviced a
GE DISHWASHER
Model GSD500P45AW
Near Killeen, TX 76542
Kayman
Job Details: 04/02/2021
We serviced a
ADMIRAL DRYER
Model ADE7005AYW
Near Jarrell, TX 76537
Wesley
Job Details: 04/02/2021
"Arrived onsite and verified that unit does not have sufficient voltage as L2 has no power. Advised customer on findings and advised electrician was needed to determine problem with supply
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Killeen, TX 76549
Al
Job Details: 04/02/2021
Arrived on site to install previously ordered parts.Removed and replaced the the dispenser and sump and motor.Reassembled and unit tested as designed without any leaks.Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Temple, TX 76501
Tyler
Job Details: 04/02/2021
Arrived on site for washer still giving F 71 air code upon rival I followed whirlpool techlines recommendations and verified that the fly will built within the gear case was still functioning and turning the inner tub when it was activated by hand and then reassemble the unit fully and ran a diagnostics test as well as a factory reset and no error code showed up I then took four towels from the customer and ran a standard load of laundry in a quick wash and found unit was fully functioning as designed
We serviced a
KENMORE REFRIGERATOR
Model 596.765135
Near Belton, TX 76513
Kayman
Job Details: 04/02/2021
Arrived onsite for refrigerator making weird noise. Upon inspection I found RC=45 FC=10 I found the damper making a loud grinding noise. I attempted to put the unit into diagnostics but got no response from the control I tried changing temp setting but still got no response. I cycled power and the display temps changed but still no response. I am ordering the control(WPW10207861) thermistor (12002355) requesting AUTHO for repair. office to R/S; ordrng 1 WPW10207861 (Control) and 1 12002355 (Thermistor)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ2
Near Belton, TX 76513
Kayman
Job Details: 04/02/2021
Arrived onsite for microwave not heating. Upon inspection I found the unit lighting and spinning but no heat. I accessed the HV components and replaced the capacitor and diode. I tested the unit and it is working and heating as designed at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Lorena, TX 76655
Jonathan M
Job Details: 04/02/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced two of the dish rack wheels and tested unit. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Waco, TX 76705
Jonathan M
Job Details: 04/02/2021
Arrived on site for a washing machine that is shaking violently. Inspected unit and work area. Tested unit in a manual high-speed spin and found the unit shaking violently. Found the unit unlevel. Leveled out the unit and tested it again. Unit did the same thing. Checked suspension and underneath the unit for any abnormalities. All checked good. Spun the basket by hand and found the basket getting closer to the tub and hen further away. Remove the agitator and spanner nut and checked the level of the gear case. Found the gear case level going through the basket. Attempted to shake the basket and hold the tub and fund the basket wobbling in all four directions. Spoke to SW and was advised that the issue based off of my findings would most likely be with a basket issue and was advised to call tech line. I called Techline and spoke to Rich SR# 7730415299. Went over all of my findings and was advised that the issue did sound like a tub issue but to also replaced the gear case in case the basket caused any damage to the gear case transmission. Ordering parts and advise customer not to use the unit in the meantime to avoid any further damage. Office will need to contact customer about a reschedule date due to an out of stock and PSP part. Please schedule for two hours on next trip.; ordrng 1 W11178224 (BASKET)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Waco, TX 76712
Jonathan M
Job Details: 04/02/2021
"Arrived on site for a dryer that won?t heat. Inspected unit and work area. Remove terminal block cover and found terminal block blown. Replaced a truck stock terminal block (279320) and customer will need a new power cord due to damage. customer installs the new terminal block, the unit should work as designed. Call complete."
We serviced a
GE DISHWASHER
Model GDT580SSF8SS
Near West, TX 76691
Jonathan M
Job Details: 04/02/2021
Arrived on site for a dishwasher that?s not heating. Inspected unit and work area. Placed Hewitt in Service diagnostics and tested the heating element. Found no heat coming from the element. Tested resistance through the heater and found the heater to be good. Checked resistance from the control through the TCL and heater and found the same resistance indicating a good heater circuit. Check resistance through the flood switch and found let?s flood switch open. Replaced flood switch and tested unit. Unit is not working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Belton, TX 76513
Kayman
Job Details: 04/02/2021
Arrived onsite to diagnose refrigerator. Upon inspection I found the would turn off and restore with no cooling light on.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHB2751TF5
Near Austin, TX 78737
Luis
Job Details: 04/02/2021
"Arrived on site for no ice. Ran diagnostics icemaker passed harvest test,diagnosed a frozen fill tube,cleared fill tube ran fill test passed."
We serviced a
GE DISHWASHER
Model GDT695SSJ0SS
Near Salado, TX 76571
Wesley
Job Details: 04/02/2021
Arrived onsite and found unit leaking from the heater gasket. ; ordrng 1 WD18X22782 (Sump) and 1 WD08X22758 (Sump gasket) and 1 WD05X24776 (Heater)
We serviced a
WHIRLPOOL OVEN
Model WFG515S0ES1
Near Kyle, TX 78640
Leonardo
Job Details: 04/02/2021
Arrived on side to test unit for error code. Found bad latch and control board. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDB00
Near Austin, TX 78728
David Z
Job Details: 04/02/2021
"Arrived on site to diagnose refrigerator not making ice. Customer informed me that prior the unit stopped dispensing ice, but made it. Checked wiring harness in door and found the harness split and multiple severed wires present. Not enough distance in the harness for me to try and extend the harness, unit needs a new door.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lorena, TX 76655
Jonathan M
Job Details: 04/02/2021
Arrived on site for a washing machine that?s tearing up clothes. Inspected unit and work area. The customer advised that the unit doesn?t tear their clothes on every cycle but that she?s had several towels and other clothes ruined due to this issue. The customer advised that they can see it tearing when the unit is agitating.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN506EPA01
Near Austin, TX 78746
Luis
Job Details: 04/02/2021
"Arrived on site for too much ice. Found shut off arm not installed to icemaker,installed shut off arm."
We serviced a
GE MICROWAVE
Model PEB2060SM1SS
Near Austin, TX 78737
Leonardo
Job Details: 04/02/2021
Arrived on site to test unit for unit not heating and making loud noise. Test unit and found bad high voltage issue with mag cap and diode. Replaced all parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Killeen, TX 76542
Al
Job Details: 04/02/2021
"Arrived on site to install previously ordered parts.Found the wash plate was seized on the unit.I was able to free the plate portion, but the metal bracket that fits into the GEARCASE was seized on. I was able to break the hub off the unit, but the GEARCASE wouldnt come off due to the bracket hindering the removal.; ordrng 1 W10528947 (HUB NUT) and 1 W10752719 (BASKET, INNER) and 1 W10006487 (MOTOR, DRIVE) and 1 WP8533953 (SCREW) and 1 W10625046 (CAPACITOR, MOTOR RUN) and 1 WPW10215093 (Filter cap) and 1 WP8533928 (Screw) and 1 RESEARCH (Any additional parts needed for rebuild)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QS6A
Near Jarrell, TX 76537
Wesley
Job Details: 04/02/2021
Arrived onsite and found unit operating with old filter that is slowing the rate of flow. Advised customer needs to replace filter to restore dispenser flow.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Austin, TX 78717
Justin
Job Details: 04/02/2021
. I uninstalled the oven and reinstalled on shims. The unit is now as flush as we could get it. Unit is still working as designed. Call complete.
We serviced a
LG MICROWAVE
Model LMHM2237ST
Near Georgetown, TX 78633
Cliff
Job Details: 04/02/2021
"Arrived on site to diagnose a microwave that isn't heating. Tested unit and found no failed parts, and unit started working properly after reassembly. Advised homeowner on findings and no further repairs needed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Kempner, TX 76539
Tyler
Job Details: 04/02/2021
Arrived on site for dishwasher leaking water into the tube. Upon arrival I was able to confirm that the water in the valve has a small dribble of water coming from its in the area end of the tub I then called whirlpool techline who advised that the customer should get a plumber out there to make sure the pressure is between 40 and 60 psi. I didnt replace water inlet valve and informed the customer that if the issue were to come back just to let us know but to have a plumber just check and verify that the system is functioning as designed that the pressures not too high or too low at this time unit is functioning as designed call completeAustin sr#7730419286
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM03
Near West, TX 76691
Jonathan M
Job Details: 04/02/2021
Arrived on site for a freezer that?s not cooling. Inspected unit and work area. Found evidence of a defrost issue in the evaporator compartment. Placed unit in service diagnostics and tested the heater. Found the heater running and heating as designed. Checked resistant through the thermistor and found it out of range. Replaced and tested unit. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HV3
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/02/2021
Arrived on site for months to get replacement. The new unit makes weird humming noise unlike my previous unit. Noticed it right away. Also cannot connect to wifi. Original unit connected just fine. Used a measuring glass to heat water. Microwave heating as designed. Customer stated the WIFI was not connecting. Tried two attempts to assist with WIFI but couldnt get it to connect. Screen is showing WiFi is trying and no error codes came up showing any faults associated with WIFI. Gave customer WIFI team phone number at Whirlpool to contact for assistance. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Manor, TX 78653
Matthew
Job Details: 04/02/2021
Arrived onsite for dishwasher not working. Upon inspection found customer incorrectly selecting cycle selections. Instructed customer on use and selections. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78748
Kevin
Job Details: 04/02/2021
"Arrived on site and replaced wash motor and ran a diagnostic cycle and it is now washing properly. No water leaks detected at time of service, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Lakeway, TX 78734
Brandon
Job Details: 04/02/2021
"Arrived on site for customer complaint of unit not cooling in fresh food section, found unit was not defrosting properly, found open bi metal in diagnostic mode. I used steamer to remove ice build up in freezer and replaced harness with bi metal, unit tested good.
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near Austin, TX 78717
Justin
Job Details: 04/02/2021
"I arrived on site for a washing machine 5at was not spinning. The customer stated that the unit was flashing an F51 error code and would not spin. She also stated that they unplugged the unit and then plugged it back in and it ran as designed for one load. I freely span the tub and it did not sound like bad bearings. I put the unit into diagnostics mode and found stored error code F51 for a motor/rotor error or a harness problem. I ran the test cycle and when it got to step C9 for spin it threw the F51 error code. I gained access to the bottom of the unit and found the rotor bolt almost falling out and allowing the rotor to sag. I tightened the bolt and tested the unit again. It ran through an automatic diagnostics test as designed with no error code thrown. I then did a manual spin on high, medium, and low and it ran as designed. Unit is now running as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Austin, TX 78749
Kevin
Job Details: 04/02/2021
Arrived on site and found range indicator light stays on constantly. Replaced all prescreened infinite switches but dual switch did not arrive in time. Light is still on and dual switch will be needed to complete repair; ordrng 1 WPW10434452 (Dual switch)
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS8
Near Georgetown, TX 78633
Cliff
Job Details: 04/02/2021
Arrived on site to replace water valve for dishwasher. Replaced part and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV04
Near Manor, TX 78653
Luis
Job Details: 04/02/2021
"Arrived on site for no cool. Removed compressor cover found dye leaking from lockring joint on condenser coil,uploaded picture to SD-QuickPic. Removed lockring,installed a coupling and brazed coupling to condenser joint,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Georgetown, TX 78628
Lou
Job Details: 04/02/2021
"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit failed to dispense water into the tub. Stopped testing and inspected the water valve under the sink and it was turned on. Looking underneath the unit, I found the water supply hose was kinked at the back of the unit. Pulled unit out enough to get the hose straightened out and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
GE WASHER
Model WWSE5240G1WW
Near Austin, TX 78701
Jacob
Job Details: 04/02/2021
Arrived onsite for unit leaking water into the tub when in use. Tested unit. Saw that the cold water was not attached properly and leaking a little bit. Tightened hose to water valve on the unit. Tested unit. Unit filled accurately and started agitating with no extra water going into the unit. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ
Near Lockhart, TX 78644
Noah D
Job Details: 04/02/2021
"Arrived on site to inspect dryer for not heating, upon inspection found the vent filter missing, heat was intermittent and venting needed to be fixed, ordering filter per customer and returning with sensors. Office to reschedule ; ordrng 1 W10049370 (FILTER)"
We serviced a
KITCHENAID WINE COOLER
Model KUBR204ESB00
Near Pflugerville, TX 78660
Tommy
Job Details: 04/02/2021
Arrived onsite for wine cooler making loud noise.upon arrival found lower fan damaged. Replaced fan and tested. Unit is now operating as designed. Job Completed.
We serviced a
MAYTAG DRYER
Model MEDB755DW2
Near Leander, TX 78641
Justin
Job Details: 04/02/2021
I arrived on site for a dryer no longer heating. I tested the unit and there was no heat what so ever present. I gained access to the back of the unit and found the fuse and thermostats ohmd good. I found the heating element ohmd open and that it was visibly broken. Upon further inspection I found the four prong power cord not installed correctly and not properly grounded. Also the neutral wire was where the ground wire should be. I corrected this.The customer accepted and I installed the new heating element. I tested the unit and it is now heating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/02/2021
Arrived on site for Only One or Some of the Burners are Lighting - Gas and Dual Fuel Range - PRE-ID Burner Head. Found center burner wire harness was not plugged in to the spark module all the way. Connected harness to spark module and center burner lights as designed. All other burners operating as designed. No gas leaks detected. No further repair needed. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Austin, TX 78717
Justin
Job Details: 04/02/2021
"Arrived on site for a washing machine throwing an F0E4 error code and the unit stopping. The customer let me know the unit has only stopped twice since the last repair and one threw the F0E4 and the other she is unsure. I put the unit into diagnostics mode and found stored error codes F2E1 for stuck key, F0E4 for spin limited by water temp, and F0E7 for for clothes detected in clean washer cycle. I cleared the error codes. I ran an HMI test and everything passed. I then ran the individual components and found all worked as designed. I then ran a test cycle and it ran through as designed. I called techline and spoke to Andrew and kept same SR# 7729756853. Andrew advised to test water temps. I found them at the correct temps 115?F. Andrew advised not to install any parts and deemed this as another instruct due to the infrequency of the error.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Manor, TX 78653
Matthew
Job Details: 04/02/2021
Arrived onsite for potential range gas leak. Checked unit thoroughly with liquid leak detector around all valve connections and could not identify any leaks at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kyle, TX 78640
Noah D
Job Details: 04/02/2021
"Arrived on site or inspect washer for not allowing selection or use, upon inspection found the unit draining constantly, replaced bad pressure triac on control, tested unit with no issues, checked drain hose for install issues, none found. Complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Austin, TX 78754
Matthew
Job Details: 04/02/2021
"Arrived onsite for washer making loud noise. Upon arrival put unit in diagnostics and found F7E7 motor unable to reach RPM. Ran test cycle and noise was apparent in spin cycle. Inspected underneath and found teeth to cam assembly shredded. Checked actuator and felt locked in place. Unit needs new cam and actuator with the potential of needing new gearcase, belt and motor. Notified customer of several week waiting period. Ordering cam (2), actuator, belt, motor and gear case. Office to reschedule.; ordrng 2 W10721967 (drive pulley)s and 1 W10832724 (drive motor) and 1 W11239857 (belt) and 1 W11454372 (GEARCASE )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Lampasas, TX 76550
Al
Job Details: 04/02/2021
Arrived on site and inspected excessive compressor noise.Accessed the compressor and found it operating properly.The customer advised he can hear the unit across the home when its on.Spoke with SW and she advised the unit wil need Mastic pads to minimize the vibration sounds of the compressor.Ordering 4138168.Returning tech please affix the pads to the compressor Office to schedule return services.Needs more work; ordrng 2 4318168 (Mastic pads)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78759
David Z
Job Details: 04/02/2021
Arrived on site to install deli door and control to resolve damaged deli drawer controls. Installed new door and control. Sealed with silicon. Retested and unit is now properly working. Call complete.
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Lampasas, TX 76550
Tyler
Job Details: 04/02/2021
Arrived on site for range not heating and door nameplate damaged. Upon arrival customer had solved the oven not heating issue. Customer pointed out damaged nameplate on bottom of oven door as well as worn down discoloration on top of the door scope. I tried removing name plate but glue is on tightly and customer is concerned with how thin metal cover is that it will rip from the glass in door. Will instead need to return with a putter glass door/trim assembly as well as door scope. Office to reschedule once Availability of parts is known.; ordrng 1 W11459730 (Glass door) and 1 W10675397 (Door scope)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Lampasas, TX 76550
Al
Job Details: 04/02/2021
"Arrived on site and inspected newly installed fresh door refrigerator not cooling.Confirmed the complaint and inspected the compressor and found it would come on and click off shortly after coming on.Removed and replaced the start device and compressor came on and stayed on.Customer advised to place a bottle of water inside the freezer and wait approximately 24-48 hours for the water to freeze, indicating optimal temperatures.All fans working properly.Unit began to cool just before I left the residence Job complete"
We serviced a
KITCHENAID OVEN
Model KSGG700ESS0
Near Dale, TX 78616
Noah D
Job Details: 04/02/2021
"Arrived on site to inspect oven for not heating correctly, upon inspection found the dsi board not sensing flames, igniter worked correctly, replaced board and tested with no issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lampasas, TX 76550
Tyler
Job Details: 04/02/2021
Arrived on site for dishwasher giving a P1 area code according to customer. Upon arrival I could only confirm that a number one was showing on the error message but there were no other alphabet letters. I could not get any sort of response out of the UI at all I could not run diagnostics or verify anything else at this time office will need to reschedule once the availability of the main control as well as a UA control or available and to the best of my knowledge the air code that is actually showing up isf1e1 indicating a main control issue between the main control and UI; ordrng 1 W11462458 (Main control) and 1 W11460962 (Panel ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Austin, TX 78759
Scott
Job Details: 04/02/2021
"Arrived on site for dead dishwasher . Found no voltage to unit . Found breakers kept breaker keeps tripping after rest . Unhooked unit from power supply ,breaker still trips . Recommended getting an electrician out to look at breakers . Unable to test unit due to no power . No water leaks detected at time of service. Job complete .
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS13
Near Austin, TX 78757
Scott
Job Details: 04/02/2021
Arrived on site for leaking out freezer door . Found drain tube replacement not installed properly . Used new p-trap drain tube . Steamed out freezer drip tray and drain hole . Unit is now draining properly . No other leaks detected at time of service.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2665XEM7
Near Hutto, TX 78634
Scott
Job Details: 04/02/2021
Arrived on site for no cool fridge . Ran temp checks . FZ 31- fresh 43 . Evap and cond fans are running . Checked compressor. Checked in back and found UV dye .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Lakeway, TX 78734
Brandon
Job Details: 04/02/2021
"Arrived on site for customer complaint of upper lights not working in fresh food section I found wire harness disconnected, I reconnected harness, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/02/2021
Arrived on site for THE UNIT IS COOLING/FREEZING OK--LIGHTS AT THE VERY TOP OF FRIDGE ARE OUT BUT ON THE SIDES ON THE LIGHTS IN THE FREEZER ARE ALSO OUT. Tested driver module in freezer and it was faulty.Customer agreed to repair. Removed driver module and installed new module driver. Lights all came on as designed. No further repairs needed. Job completed.
We serviced a
WHIRLPOOL RANGE
Model WMH32519HZ5
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/02/2021
Arrived on site to install previously diagnosed part. Removed control and installed new control. Powered on microwave and light is working as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78752
Jacob
Job Details: 04/02/2021
Arrived onsite for unit squeaking /squealing. Listing for noises. Could not hear any kind of squeaking or squealing. Did notice the control damper was a little loud. Replaced control damper. New damper was quitter. No issues at this time. Did hear a squeal but the sound is coming from a door on opposite of the refrigerator. No issues at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Austin, TX 78721
Jacob
Job Details: 04/02/2021
"Arrived onsite for unit leaking, customer says it?s been since the ice storm that they have not been able to use the machine. Tested unit. Saw leaking. Upon further investigation, found that both cold and hot after valves had busted. Replaced valve. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
GE WASHER
Model GTW685BPL1DG
Near San Marcos, TX 78666
Andrew
Job Details: 04/02/2021
"Arrived on site to test unit for not draining. Found drain pump receiving voltage but not engaging. Replaced pump with one customer provided. Tested unit, unit works good. No leaks detected.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Manchaca, TX 78652
Kevin
Job Details: 04/02/2021
"Arrived on site and inspected washer, customer is experiencing a small amount of water directly below the lower front panel. Inspected Bellow and did not find any issues, no tears or pinholes. There is too small clothing items inside blocking Bellow Drain ports. Cleared drain ports and saw there are water trails down the front panel. Set washer to a diagnostic cycle and did not see any leaking. Also began a wash on normal cycle and it is progressing properly, removed rear panel and observed washer and did not see any water leaking from pump or tub, or any water connections.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS0
Near Manor, TX 78653
Matthew
Job Details: 04/02/2021
Arrived onsite for dishwasher not heating. Upon arrival put unit in diagnostics and found no stored error codes. Ran test cycle and heating element did not energize. Tested element harness and did not get good continuity or resistance readings. Tried accessing element to test but unit is installed improperly. Customer must make unit accessible for proper diagnosis and to complete repair. Customer will contact office to reschedule when unit is made accessible. Bringing back controls just in case. Office to reschedule.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/02/2021
Arrived on site for PUMP IN BOTTOM WENT OUT- SPRAY ARMS DONT WORK. DOESNT EVEN FILL. CAN HEAR GRINDING NOISE. Ran diagnostics and got F4E3. Sump and motor is faulty. Removed sump and motor and installed new sump and motor. Ran diagnostics and tested. Dishwasher running as designed. No leaks detected. Job completed
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516HZ0
Near Austin, TX 78757
Matthew
Job Details: 04/02/2021
"Arrived onsite for microwave replacement. Replaced microwave, took pics in SD. Tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Georgetown, TX 78628
Lou
Job Details: 04/02/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the UV drier being plugged, I vacuumed the system and removed and replaced the UV drier and checked the system to make sure there were no further plugs. Installed 5.5oz of R134a refrigerant and checked pressures. Pressures were good and unit is operating as designed.No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVWC425BW1
Near Pflugerville, TX 78660
Scott
Job Details: 04/02/2021
Arrived on site for washer sqeeking still. Found some rust on backside of motor . Replaced motor . Ran calibration and diagnostics wash. Washer sound normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pflugerville, TX 78660
Tommy
Job Details: 04/02/2021
Arrived onsite for unit adjusters being broken. Upon arrival found adjusters damaged and wheels not attached. Replaced unit adjusters. Tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Georgetown, TX 78633
Cliff
Job Details: 04/02/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 04/02/2021
Arrived on site to test unit for unit smoking. Test unit and found that silver ware basket was on heating element causing the smoke and the unit start a fire. Found customer had hit the 4 hour delay and thats how unit turned on in the middle of the night. Will need to order new silverware basket and heating element office to reschedule. ; ordrng 1 W10518394 (Element) and 1 W11158802 (Silver ware basket)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB4
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 04/02/2021
Arrived on site to test unit for fan turning on by itself and not turning back off. Found unit turning on due to heat coming from range. Unit will run till unit get below 170?. Job complete
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BB2
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 04/02/2021
Arrived on site to test unit for rust on bottom oven cover and light not working. Test unit and replace light bulb and found rust at bottom of oven. Will order part and just drop it off at customers house ; ordrng 1 W11098799 (Bottom oven)
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Austin, TX 78724
Jacob
Job Details: 04/02/2021
Arrived onsite for unit not powering on. Tested unit. No power getting to the unit. Unplugged the unit. Upon further inspection. Found that the black wire in the junction box on the unit was not connected. Re connected wires. Plugged unit back in. Unit had power. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Austin, TX 78739
Brandon
Job Details: 04/02/2021
"Arrived on site for customer complaint of F9E1 error code, found unit would not drain, found broken wire at drain pump, I added wire connectors and reattached to drain, unit tested good."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Kempner, TX 76539
Tyler
Job Details: 04/02/2021
Arrived on site for dryer not heating correctly. Upon arrival I confirmed unit was receiving 240 volts but I found power cord had been incorrectly installed by installers. Also found heating element as well as all for thermostat/fuses were functioning as designed. I ran a timed dry setting and found unit then fluctuating between 120 degrees and 160. Informed customer to run a load of laundry and let us know if it goofs up any further. Call complete
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Mustang Ridge, TX 78610
Tyler
Job Details: 04/02/2021
Arrived on site for washer needing previously diagnosed support rods underneath tub. Upon arrival I was able to disassemble the unit and then install the needed suspension rods after that I was able to reassemble and fully test the unit to verify that everything is now fully functioning as designed and the washer is no longer bangs around during the final spin unfortunately the husband of the home was out in the field while doing the work I did let him know however upon leaving that the job was completed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model KUDC10FXSS3
Near Round Rock, TX 78664
Jimmy J.
Job Details: 04/02/2021
"Arrived on site for Water not flowing (filling). Found float switch had something lodged underneath it. Cleared float switch and placed in diagnostics cycle. Dishwasher filled with water, spray arms spun, drained, and heated as designed. Ran through diagnostics a second time to ensure it would test good a second time, and it did. Ran a one hour was and dishwasher is running as designed. No leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM
Near Round Rock, TX 78665
David Z
Job Details: 04/02/2021
"Arrived on site to diagnose refrigerator leaking from dispenser and then dispensing very slow trickle of water. Examined unit and found a slow stream of water coming from the filter head. Replaced filter head. When I removed the unit to replace the filter head, I found a kink in the inlet line causing the slow dispensing. Removed kink with pliers and taped line to back of fridge to keep it from kinking again. Tested unit and found water is now dispensing as normal. No water leaks found. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78704
Jacob
Job Details: 04/02/2021
"Arrived onsite for unit making noise when not in use and drain motor being excessively loud. Tested unit. Unit was beeping constantly and drain motor was louder that it should have been. Upon further inspection, found that the float switch was broken and the drain motor was making louder noise. Could not get into diagnostics. Need to possibly replace control. Ordered parts. Office to reschedule. ; ordrng 1 W11255994 (FLOAT SWITCH ) and 1 W11462456 (PUMP DRAIN) and 1 W11462460 (CONTROL)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Pflugerville, TX 78660
Tommy
Job Details: 04/02/2021
Arrived onsite for unit microwave under panel not coming off. Upon arrival found unit under panel was over tightened and slightly out of place. Used hand tools and removed. Left client with bulb number for proper bulbs to replace in future .
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Pflugerville, TX 78660
Tommy
Job Details: 04/02/2021
Arrived onsite for unit microwave under panel not coming off. Upon arrival found unit under panel was over tightened and slightly out of place. Used hand tools and removed. Left client with bulb number for proper bulbs to replace in future .
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB1
Near Austin, TX 78753
Matthew
Job Details: 04/02/2021
Arrived onsite for range burners not functioning correctly. Upon inspection found melted receptacles and failing elements. Will need to order and replace burners and cooktop harness. Will need to secure grounding screw as well. Office to reschedule. ; ordrng 1 PARTSRESEARCH (GROUNDING SCREW ) and 1 W11396691 (COOKTOP HARNESS )
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Pflugerville, TX 78660
Matthew
Job Details: 04/02/2021
Arrived onsite for dryer making noise. Upon inspection found wining sound when element would energize. Called tech line for assistance and said the sound was normal due to element energizing. Provided SR#7730418647
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Leander, TX 78641
Justin
Job Details: 04/02/2021
"Arrived on site to install previously diagnosed parts. I installed the new tub, inner door, seal, and sump and motor. I then put the unit into diagnostics mode and ran a test cycle. The test cycle ran through as designed and I observed the bottom of the unit with the toe plate off for leaks. No leaks were observed at this time and at end of service. The unit ran through the diagnostics test as designed. Unit is working as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Pflugerville, TX 78660
Matthew
Job Details: 04/02/2021
"Arrived onsite for washer making noise in spin cycle. Upon arrival put unit in diagnostics and found no error codes. Ran diagnostics cycle and noise was apparent in spin cycle. Inspected underneath unit and found oil residue, signs of a failed gearcase.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78731
Kevin
Job Details: 04/02/2021
"Arrived on site and inspected dryer and found it is not heating, removed rear panel and found element has burned out, fuse checks good, cut off checks good. Replaced element and dryer is now heating again. Dryer vent exit on the home is on the other side of the wall and helped Customer confirm it is now clear.
We serviced a
GE OVEN
Model JT5500DF3BB
Near Bartlett, TX 76511
Wesley
Job Details: 04/02/2021
"Arrived onsite for f97 lower blower error. Replaced blower, unit is now operating as designed. Advised customer on repair. All checks good."
We serviced a
GE MICROWAVE
Model PVM1870DM3BB
Near Georgetown, TX 78628
Cliff
Job Details: 04/02/2021
Arrived on site to diagnose a microwave that isn't heating. Found magnetron failed in unit.