Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/13/2018
DRYER MAYTAG PYET244AYW Arrived on site. Check for no operation issues. Found unit kick it off after 10 minutes of running. Was able to create issue and verified voltage all checked OK. Called tech-support and they are recommending replacing door switch. Rescheduled for 11/19/18 per cust. need autho. File#7723418862; ordrng 1 WP53-0148 (DOOR SWITCH ) and 1 CNOTES (CNOTES )
Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/13/2018
DRYER MAYTAG PYET244AYW Arrived on site. Check for no operation issues. Found unit kick it off after 10 minutes of running. Was able to create issue and verified voltage all checked OK. Called tech-support and they are recommending replacing door switch. Rescheduled for 11/19/18 per cust. need autho. File#7723418862; ordrng 1 WP53-0148 (DOOR SWITCH ) and 1 CNOTES (CNOTES )
Near Canyon Lake, TX 78133
Diego G.
Job Details: 11/13/2018
DRYER MAYTAG PYET244AYW Arrived on site. Check for no operation issues. Found unit kick it off after 10 minutes of running. Was able to create issue and verified voltage all checked OK. Called tech-support and they are recommending replacing door switch. Rescheduled for 11/19/18 per cust. need autho. File#7723418862; ordrng 1 WP53-0148 (DOOR SWITCH ) and 1 CNOTES (CNOTES )
Near Austin, TX 78728
Paul
Job Details: 11/13/2018
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite for the refrigerator that has lights but it’s not powering on. I found the unit working as designed when I arrived. The unit was at temp in both compartments and the ice bin was completely full. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78727
Paul
Job Details: 11/13/2018
REFRIGERATOR WHIRLPOOL WRF560SEYM04 Arrived onsite for the refrigerator frosting up in the FC. Ms stated she has an extended warranty thru Home Depot. Ms stated she called Home Depot and the person told her to call us direct. I called the office and spoke with Callie. Callie is getting CS to call me back. Spoke with CS and I explained to me that we have to get a dispatch from the extended warranty provider to perform service. I explained to ms to tell Home Depot she needs extended warranty service set up. Call complete.
Near Austin, TX 78702
Scott
Job Details: 11/13/2018
WASHER GE GUD27GSSM1WW Arrived on site replaced slides and rear bearing bracket . Unit is still making noise .took unit apart again and could see any defects or signs of unusual wear and tear unit is functioning as designed . After taking to couple other techs not much more to replace. No gas leaks detected at time of service . Job complete.
Near Austin, TX 78704
Scott
Job Details: 11/13/2018
DRYER AMANA NED4655EW1 "Arrived on site for no heat dryer . Checked voltage at outlet and terminal block , dropping a leg of power. Checked and flipped breakers . Unit is now heating up . Recommend to have an electrician look at breakers . No lint build up at time of service . Job complete ."
Near Austin, TX 78744
Luis
Job Details: 11/13/2018
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived on site for condensation issue in freezer. Whirlpool replacing refrigerator
Near Austin, TX 78701
Scott
Job Details: 11/13/2018
REFRIGERATOR UNKNOWN PDS22SFSARSS "Arrived on site for smoking and electrical smell . Found when freezer light switch is pressed close the water valve will activate for a second or two unless the IM is turned off . Ordering mother board , ice maker , and light switch . autho. Nonwater leaks detected . Please call to set return visit . ; ordrng 1 AUTHO and 1 IM6D and 1 WR23X21073 (switch light) and 1 WR55X10942P (CONTROL)"
Near Austin, TX 78717
Lou
Job Details: 11/13/2018
DISHWASHER KITCHENAID KUDK03ITBL3 "arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, the customer advised that the top spray arm is not cleaning the dishes and the unit is making a loud noise. I placed the unit in diagnostics to test. While running in test mode, the unit was making a loud noise that appeared to be coming from the sump/motor assembly. The upper spray arm had lots of debris is in which is keeping it from spraying and it appeared that the middle spray arm was not operating. I removed the accumulator assembly and the inlet protector and found that the chopper assembly was broken. The customer discussed the repair with his wife and they decided to not complete the repair as they will look into purchasing a new unit.job completed."
Near Austin, TX 78717
Lou
Job Details: 11/13/2018
OVEN WHIRLPOOL GBD307PRY01 "arrived on site to inspect oven not working. Upon further inspection, I found that the unit had no power. I turned the power on at the breaker and found that the display was not coming on, but the unit would beep when I pressed a button/key on the UI. I removed the UI to expose the control and terminal block. Using my multimeter, I verified voltage at the terminal block and control. The control is getting voltage but is not responding. I verified continuity to the fuse and door switches. I advised the customer that the control is no longer available, but I could pull the control and have it sent it to get rebuilt. The customer agreed to the repair and paid in full. I removed the control and reinstalled the UI and slid the oven back in its space. I advised the customer that the rebuild would take 7-10 days and the office would schedule return service. ; ordrng 1 8303833 (PULL FOR REBUILD)"
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/13/2018
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site for no cool condition. Found unit was totally dead. All operations worked in diagnostics but not its own. Turned power off to unit. Reapplies power and all things started up properly. Customer to observe unit. All water connections were dry.
Near Austin, TX 78731
Cliff
Job Details: 11/13/2018
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to diagnose a dishwasher with the sprayer arm that will not stay mounted. Tested unit and found retainer clips for tops sprayer arm broken causing mountain failure. Replaced retainer clips and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78731
Cliff
Job Details: 11/13/2018
DRYER WHIRLPOOL WED5600SQ0 "Arrived on site to diagnose a dryer that is not drying efficiently. Tested unit and found no mechanical failures to dryer at this time. Advised homeowner on lack of air flow running through external venting causing long drying times. No repairs are needed at this time and all is working properly, as homeowner cleaned outdoor vent screen while I was at the home. Advised to have vent cleaned every 6 months to prevent fires."
Near Austin, TX 78732
Cliff
Job Details: 11/13/2018
DISHWASHER GE GSD4260J00SS Arrived on site to replace weak drain solenoid for dishwasher. Replaced solenoid and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78732
Cliff
Job Details: 11/13/2018
WASHER MAYTAG MVWB855DC0 Arrived on site to replace valve and drawer for washing machine dispenser. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Austin, TX 78730
Cliff
Job Details: 11/13/2018
COOKTOP JENN-AIR CVG2420W "Arrived on site to diagnose a cooktop that will not ignite properly. Tested unit and found right rear burner igniter Not mounted to cooktop service preventing proper ignition. Upon trying to remove burner head assembly found Venturi nut welded to orifice holder. As nut started to turn burner assembly turned with it and broke gas supply linethat goes to right rear burner from valve. Gas line Venturi nut, and holder would need to be replaced on the right rear and right front burner assembly’s to complete repairs but parts are no longer available. Office will need to contact home warranty company and advise them to to age parts are not available. Home warranty company will need to resolve claim as no repairs can be done.; ordrng 2 71001082 (VENTURI NUT (NLA))s and 1 71001087 (HOLDER (NLA)) and 1 71001089 (HOLDER (NLA)) and 1 71001155 (TUBE (NLA)) and 1 71001156 (TUBE (NLA))"
Near Austin, TX 78732
Cliff
Job Details: 11/13/2018
DRYER WHIRLPOOL WED5840SW0 Arrived on site to replace timer for dryer. Replaced timer and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78628
Steve C.
Job Details: 11/13/2018
REFRIGERATOR WHIRLPOOL WRS571CIHB00 Arrived on site for the unit freezer has frost buildup. Found the top of the ice bin container has frost buildup due to the seal has a small gap. Also found the liner on the freezer has a small gap. Use the adhesive to apply to the liner and use the heat gun to reshape the gaskets freezer. Tested the unit and unit is working properly. All water connections were dry at the time of service.
Near Georgetown, TX 78626
Steve C.
Job Details: 11/13/2018
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 "Arrived on site to replace the compressor, access valve, and tube kit due to unit not freezing or cooling. Replaced all parts and added 5.3 oz of refrigerant. Unit works properly and advise maintenance to wait 24 hours for the unit to start freezing and cooling. No water connections to the unit."
Near Georgetown, TX 78626
Steve C.
Job Details: 11/13/2018
DRYER GE GTDP280GD3WW "Arrived on site for the unit is not heating. Tested the unit and found good air flow to the outside. Disassembled the unit and found the single coil has no resistance and the igniter is weak and brittle. Replaced both parts and tested the unit. Unit ignites and heats properly. Customer has a one year warranty on parts and labor. No gas present and advise to clean air vents every six months."
Near Georgetown, TX 78628
Jerry C.
Job Details: 11/13/2018
REFRIGERATOR KITCHENAID KRFC704FBS00 "KRFC704FBS00 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the compressor, non-dye drier and service port, noting that there was little refrigerant within the system and there appeared to be a leak at the factory service stub. After vacuuming the system and monitoring for leaks and charging, I found the unit had irregular pressures anytime the three-way valve assembly would switch to the fc or rc evaps. Test mode 40 and regular operation displayed the same issue. I recovered the unit and verified no restrictions within primary tubing structures and found the issue within the three-way valve. Office to order and schedule for return service. Please allow two hours service. No water connections to unit. ; ordrng 1 CNOTES (2 HOURS SEALED SERVICE) and 1 OILLESSGAUGES (NON-DYE GAUGES ) and 1 W10865727 (valve) and 1 W11225850 (COVER, LH BK)"
Near Killeen, TX 76543
Arthur B.
Job Details: 11/13/2018
DRYER MAYTAG MEDB835DC4 "Arrived onsite for dealer complaint of dryer not drying. Removed power cover and found red wire terminal broke. Used terminal block kit to repair wiring. Connected plug and tested unit. Unit now heats,tumbles as intended. No other issues found. Dryer lint trap clean at time of service."
Near Austin, TX 78717
Steve C.
Job Details: 11/13/2018
DISHWASHER KITCHENAID KDTE254EBL2 Arrived on site for the unit dispenser is not opening up during the wash cycle. Tested the unit in diagnostics and received error code 10–1 dispenser problem. Found the dispenser solenoid is not opening and is defective. Replace the dispenser and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Austin, TX 78717
Steve C.
Job Details: 11/13/2018
WASHER WHIRLPOOL WTW7500GW0 Arrived on site for the unit is making noise during spin and agitate. Customer has several videos of the noise. Tested the unit in diagnostic no error codes. Found the gear case splines are defective. Unit needs a new gear case. All water connections were dry at the time of service.; ordrng 1 W10811956 (GEAR CASE)
Near Killeen, TX 76542
Arthur B.
Job Details: 11/13/2018
RANGE WHIRLPOOL WFE515S0EB1 Arrived onsite for customer complaint of trip prices that hold oven glass hasn’t been replaced since last service call. Customer did advised that she is in only available on Monday’s. Ordering LH/RH oven door trim to complete repair. Advised customer that oven does fluctuate up and down to maintain temperatures. No other issues found.; ordrng 1 W10761014 (trim-door rh) and 1 W10761018 (trim-door lh)
Near Austin, TX 78734
Cliff
Job Details: 11/13/2018
DISHWASHER KITCHENAID KDTE254ESS2 Arrived on site to diagnose a dishwasher that is making a growling noise during cycle. Tested unit and found no mechanical failures at this time for error codes saved in control through diagnostics. Homeowner pointed out noise while drain pump was running. Found no failures or abnormalities while pump was running. Advised homeowner that this is normal operation and no repairs were needed at this time. Did note parts and labor authorization through entitlement check. No charges due from homeowner on this trip. No leaks were found at time of service.
Near Georgetown, TX 78628
Jonathan
Job Details: 11/13/2018
RANGE GE JBP66SM2SS "Arrived on site to install previous diagnosed part. Gained access to latch assembly, removed failed latch assembly and installed new. Tested door operation, all tested good."
Near Austin, TX 78726
Steve C.
Job Details: 11/13/2018
DRYER GE DPVH890EJWW Arrived on site for the unit will not turn on. Test of the units and no power on the display. Check voltage and found it is only getting 120 V from the L2 and neutral. Reset the breaker and the unit is working properly. Advise customer to clean air vents every six months.
Near Austin, TX 78726
Steve C.
Job Details: 11/13/2018
MICROWAVE KITCHENAID KHHC2090SSS3 "Arrive on site for the unit is not heating. Tested the unit and found the unit will need a new magnetron. Will need a second man for the next visit to drop down the unit.Quoted the customer for the magnetron .
Near Lakeway, TX 78734
Cliff
Job Details: 11/13/2018
COOKTOP JENN-AIR JID4436ES0 Worked on site to replace control and power filter for cooktop blower. Replaced both parts and found LED driver assembly still not operating. LED driver will need to be replaced to complete repairs. I am also re-ordering main control and filter in case one is faulty. All three parts to be replaced at the same time to prevent cross electrical shorting. Return date is set for 11/20/18.; ordrng 1 W10913302 (cntrl-elec) and 1 W10913306 (transformr) and 1 WPW10716816 (cntrl-elec)
Near Austin, TX 78721
Joseph C.
Job Details: 11/13/2018
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site for “unit not cooling” complaint. Inspected unit and found defrost drain blocked with backing foam. Ice had built up on top of evaporator, as if from sealed system leak. Removed blockage and reassembled unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78725
Joseph C.
Job Details: 11/13/2018
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for “dishes not drying” complaint. Inspected unit and found to be performing as designed. Indicated to customer that plastic bodied dishwashers will collect moisture on walls, due to their design. No leaks detected, at time of service."
Near Austin, TX 78724
Joseph C.
Job Details: 11/13/2018
DRYER WHIRLPOOL WED7500GC0 "Arrived on site for “dryer door not staying closed” complaint. Per previous diagnosis, removed and replaced dryer door. Unit checks good. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near Georgetown, TX 78628
Jerry C.
Job Details: 11/13/2018
OVEN WHIRLPOOL KODE500ESS02 KODE500ESS02 Arrived to instal previously diagnosed and ordered part. I verified the button misreads and removed and replaced the UI. I cleared all errors and tested. Operational test good.
Near Georgetown, TX 78633
Jerry C.
Job Details: 11/13/2018
REFRIGERATOR GE GSH25JSXNSS GSH25JSXNSS Arrived to instal previously diagnosed and ordered parts. I removed and replaced the door closer cams and tested. Door closing action greatly improved and the doors close as designed. No leaks observed during service. From prior service: quoted the customer for the hinge cam and thimble for the three remaining cam parts. Warranty applied to labor.
Near Georgetown, TX 78633
Jerry C.
Job Details: 11/13/2018
MICROWAVE WHIRLPOOL WOC54EC0AS04 "WOC54EC0AS04 Arrived to inspect temperatures. I tested at 350 and the unit claimed preheat at 358 and climbed out to 370. 304, 410. I found temperature swings too large and the sensor will require replacement. The unit was not fully seated into the cabinet and there will be adjustment required to correct. Please schedule for 2 hours and GCO please. Office to order 4x mounting screws, grommets and leveling feet.; ordrng 4 BLACKMOUNTINGSCREWSRESEARCH (BLACK MOUNTING SCREWS )s and 4 W10759525 (grommet)s and 4 W10821321 (foot-level)s"
Near Georgetown, TX 78633
Jerry C.
Job Details: 11/13/2018
MICROWAVE WHIRLPOOL WOC54EC0AS04 WOC54EC0AS04 Arrived to inspect noise. I found the cooling fan for the microwave very noisy. I removed and replaced the fan and tightened chassis hardware. Operational test good.
Near Pflugerville, TX 78660
Wesley
Job Details: 11/13/2018
MICROWAVE WHIRLPOOL WMH73521CS6 Arrived on site and repaired lighting circuit with control. All checks good. Unit is now operating as designed. All checks good.
Near Pflugerville, TX 78660
Wesley
Job Details: 11/13/2018
DISHWASHER KITCHENAID KDTE104ESS1 Customer cancelled work order upon arrival. No reason given.
Near Austin, TX 78703
Scott
Job Details: 11/13/2018
DRYER WHIRLPOOL WED7500GW0 "Arrived on site ,replaced facia . Tested unit , all checks good . No lint build up at time of service . Job complete ."
Near Spring Branch, TX 78070
Diego G.
Job Details: 11/13/2018
WASHER GE GHWN4250DWW "Arrived on site. Check for spinning issues. Found unit not shutting off on spin cycle. Called tech-support and they recommend replacing main control board. Replaced main control board and cycle, all functions tested OK. No leaks present. Job complete"
Near Spring Branch, TX 78070
Diego G.
Job Details: 11/13/2018
WASHER GE GHWN4250DWW "Arrived on site. Check for spinning issues. Found unit not shutting off on spin cycle. Called tech-support and they recommend replacing main control board. Replaced main control board and cycle, all functions tested OK. No leaks present. Job complete"
Near Spring Branch, TX 78070
Diego G.
Job Details: 11/13/2018
WASHER GE GHWN4250DWW "Arrived on site. Check for spinning issues. Found unit not shutting off on spin cycle. Called tech-support and they recommend replacing main control board. Replaced main control board and cycle, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/13/2018
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site.Replaced fill tube heater and icemaker. Cycled icemaker, all functions tested OK. No leaks present. Job2645"
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/13/2018
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site.Replaced fill tube heater and icemaker. Cycled icemaker, all functions tested OK. No leaks present. Job2645"
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/13/2018
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site.Replaced fill tube heater and icemaker. Cycled icemaker, all functions tested OK. No leaks present. Job2645"
Near Austin, TX 78741
Kevin
Job Details: 11/13/2018
DRYER MAYTAG MEDB835DW4 "Arrived on site and inspected dryer and found error code for no communication between the CCU and user interface, after replacing user interface all function has returned to the dryer. No lint found in cabinet at time of service, job complete"
Near Austin, TX 78703
Scott
Job Details: 11/13/2018
WASHER WHIRLPOOL WFW96HEAU0 "Arrived on site for leaking washer . Found water will spray from flow meter and diverter valve . Ordering flow meter ,diverter valve . And hoses for those . No other water leaks detected at time of service . Please call to set return visit . ; ordrng 1 W10239955 (hose) and 1 W10239956 (hose) and 1 W10538825 (hose) and 1 WPW10110225 (flowmeter) and 1 WPW10239942 (valve DIVERTER )"
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 11/13/2018
COOKTOP JENN-AIR CVGX2423B Arrived on site and replaced all burn or switches. All burners no operate properly. Discussed the newness and the tightness of the new burners switches with both of the Mr. and the Mrs. customer.
Near Austin, TX 78749
Kevin
Job Details: 11/13/2018
DRYER WHIRLPOOL WED7000DW2 "Arrived on site and found error code F4E4 for restricted airfow, Found no airflow through lint screen. Removed vent hose connected to the wall and airflow has returned. Apartment maintenance will need to clean/clear vent to exterior of building. Office has credit card on file for service visit fee. Discussed vent cleaning with apartment management, job complete."
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/13/2018
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site. Check for error code issues. Found error code F8E3 for overflow issues. Verified no kinks in pressure switch hose. Will need pressure switch sensor main board and displayed to be replaced. Office to reschedule; ordrng 1 W10448876 (switch-wl) and 1 W10911023 (CONSOLE ) and 1 W11201293 (CONTROL )
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/13/2018
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site. Check for error code issues. Found error code F8E3 for overflow issues. Verified no kinks in pressure switch hose. Will need pressure switch sensor main board and displayed to be replaced. Office to reschedule; ordrng 1 W10448876 (switch-wl) and 1 W10911023 (CONSOLE ) and 1 W11201293 (CONTROL )
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/13/2018
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site. Check for error code issues. Found error code F8E3 for overflow issues. Verified no kinks in pressure switch hose. Will need pressure switch sensor main board and displayed to be replaced. Office to reschedule; ordrng 1 W10448876 (switch-wl) and 1 W10911023 (CONSOLE ) and 1 W11201293 (CONTROL )
Near Austin, TX 78749
Kevin
Job Details: 11/13/2018
WASHER WHIRLPOOL WTW4855HW1 arrived on site and inspected washer and found no error codes. Ran all functions in manual diagnostic with and without a load of clothes and all functions are operating properly. Customer is not happy with the way this washer functions in comparison to her previous 20 year old washing machine. It is operating as designed and intended. No replacement of parts or adjustment can change the noises it makes during operations. Spoke with tech line Sr7723419903
Near Austin, TX 78749
Kevin
Job Details: 11/13/2018
DRYER MAYTAG MEDB725BW0 "Arrived on site and disassemble dryer and removed all lid from interior, inspected belts and fan blade and they are operating properly. Reassembled dryer and found it is heating properly and raised up to 255° on the highest setting. Dryer is tumbling properly, airflow exiting the dryer is good, and drum is tumbling correctly. No further adjustment a replacement of parts Ken change operation. Job complete."
Near Austin, TX 78737
Kevin
Job Details: 11/13/2018
DISHWASHER GE PDW7880V00SS "Arrived on site and found dishwasher tub is full of water, there is no RO system sharing the drain connection. Replaced inlet valves as it is Blakely stuck open. No water leaks from connections at time of service, job complete."
Near Salado, TX 76571
Al
Job Details: 11/13/2018
DISHWASHER WHIRLPOOL DU1100XTPS6 "Arrived to inspect (LIGHT KEEPS ON FLASHING, BLINKING ON "CLEAN" AND WONT TURN OFF--WATER COMES IN TO UNIT) verified the complaint and ran the unit through diagnostic test mode. Customer did admit to using PODS in DW. Was advised not to use pods. Unit had excessive foam from pod use. Unit had 14 ohms during the continuity test. I ran the test again and the clean light did not blink while on this service call. All lines were dry at the time of service."
Near Austin, TX 78748
Kevin
Job Details: 11/13/2018
OVEN WHIRLPOOL WFC310S0ES1 "Arrived on site and sound left front element receptacle is burnt out, will need a new receptacle to correct issue.; ordrng 1 814399 (receptical,surf.unit)"
Near Belton, TX 76513
Al
Job Details: 11/13/2018
WASHER WHIRLPOOL WTW7800XW2 "Arrived to inspect (WILL START CYCLE AND GIVE ERROR F51, THEN WILL NOT GO INTO CYCLE). Confirmed the F51 error code then removed and replaced the sensor (WPW10178988) ran the washer through diagnostic test mode and the unit passed. The customer advised that during the spin cycle the washer sounds like a loud turbine. The customer loaded the washer with laundry to try and reproduce the sound. I ordered the BEARING KIT & BEARING. no leaks observed at the time of service. Office to order above parts; ordrng 1 W10435302 (BEARING KIT ) and 1 W10447783 (BEARING )"
Near Austin, TX 78717
Paul
Job Details: 11/13/2018
MICROWAVE WHIRLPOOL WMH73521CS4 Arrived onsite for the microwave with a no heat condition. I found the magnetron defective because one of the magnets had come loose. I replaced the magnetron and tested the unit. The unit is putting out 1000 watts and is working as designed. Call complete. Use Authorization # WH9GRH9DPL1.
Near Dripping Springs, TX 78620
Robert
Job Details: 11/13/2018
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on job for complaints of no power. Found the electrical supply to dishwasher burned. Replaced wire nuts and test. No leaks detected.
Near Blanco, TX 78606
Robert
Job Details: 11/13/2018
RANGE JENN-AIR JES9860CAB01 Arrived on job for complaints of noise from fan. Found bearing on motor bad. Will need to replace motor. Replaced motor and test
Near Austin, TX 78729
Paul
Job Details: 11/13/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for the refrigerator with some frosting in the FC and the doors not aligned. I found some ice crystallizing in the FC and explained to me that this is coming from wet product getting loaded in the FC. I found the chassis to liner sealed and the door gasket sealing correctly. There was no frost around the door, on the rails, or on the evaporator cover. I did find the toe grill not snapping on the left side and causing the door not to close all the way if it fell down. Need to replace the toe grille to complete service. I explained to the customer how to adjust the feet to get the doors even. Ordering W10911309 GRILLE-FRT. RS for Mon 11/19.; ordrng 1 W10911309 (GRILLE-FRT)"
Near Burnet, TX 78611
Thomas L.
Job Details: 11/13/2018
WASHER GE GTW330ASK3WW Arrived on site or unit not cycling. Tested unit and found that the lid lock strike was not securely tightened to the lid. Tightened loose lid lock strike screws and tested unit. All operations are normal. All water connections are dry.
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/13/2018
OVEN WHIRLPOOL WOD51EC0AB01 Arrived back on site for heat complaints. Calibrate unit +25 and tested good.
Near Round Rock, TX 78664
Tyler B.
Job Details: 11/13/2018
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Arrived on site for control and therm replacement R&R control and therm tests good.
Near Kingsland, TX 78639
Thomas L.
Job Details: 11/13/2018
ICE MACHINE KITCHENAID KUIC15NHZS0 UNit is ready for delivery to customers home.; schdld next appmnt for 11/16 FRI !
Near Round Rock, TX 78681
Tyler B.
Job Details: 11/13/2018
REFRIGERATOR WHIRLPOOL GB2FHDXWQ02 "Arrived on sote for frozen puddle in freezer. Found drain clogged, cleared drain and replaced with updated tubeTube-Customer already has leave behind info from prior visits"
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/13/2018
REFRIGERATOR KITCHENAID KFIV29PCMS00 "Arrived on site for ice level sensor replacement R&R sensor and no light, found wiring inside door damaged will need new left door. Need CNOTE office reschedule. Customer asked for Tyler in future ; ordrng 1 LW10564751 (dor-fip ss)"
Near Round Rock, TX 78681
Tyler B.
Job Details: 11/13/2018
DISHWASHER KITCHENAID KDTE334GBS0 "Arrived on site for no wash complaint. Found wash motor not pumping, R&R pump an motor and tests good ,no leaks on site"
Near , TX 78653
Joseph C.
Job Details: 11/13/2018
DRYER WHIRLPOOL WED4815EW1 Arrived on site for “drum not turning” complaint. Inspected unit and found belt to be broken. Removed and replaced belt and tensioner. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/13/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Replaced evaporator motor harness. Positioned thermistor in correct spot and added silver tape. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/13/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Replaced evaporator motor harness. Positioned thermistor in correct spot and added silver tape. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/13/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Replaced evaporator motor harness. Positioned thermistor in correct spot and added silver tape. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/13/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site. Check for icemaker issues. Found loose connection on icemaker harness. Re-position and reconnected connector to icemaker and cycled, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/13/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site. Check for icemaker issues. Found loose connection on icemaker harness. Re-position and reconnected connector to icemaker and cycled, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/13/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site. Check for icemaker issues. Found loose connection on icemaker harness. Re-position and reconnected connector to icemaker and cycled, all functions tested OK. No leaks present. Job complete"
Near Pflugerville, TX 78660
Wesley
Job Details: 11/13/2018
DISHWASHER MAYTAG MDB8959SAS1 Arrived on site and found unit wheels falling off of bottom rack. Replaced all 4. All else checks good. Unit is operating as designed. Advised against too much soap due to sudsing symptom.
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/10/2018
MICROWAVE WHIRLPOOL WMH31017AS4 Arrived on site to test unit for light staying on. Test unit and found board not opening relay to turn power off.
Near Georgetown, TX 78633
Steve C.
Job Details: 11/10/2018
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrive on site for the unit is not making ice. Tested unit and found the external drain pump continues to turn on and off and resetting the ice machine. Unit needs a new external pump. Quoted the customer for the external pump
Near Killeen, TX 76541
Arthur B.
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL WRF535SMHB00 Arrived onsite for customer complaint of frost building up on upper portion of FC door. Found center of door is warped causing warm air to enter. Advised customer of door order and will take 6-8 weeks. OF to R/S. All water connections were dry at time of service.; ordrng 1 12977878BQ (dor-fip blk)
Near Killeen, TX 76541
Arthur B.
Job Details: 11/10/2018
WASHER WHIRLPOOL CAE2745FQ0 Arrived onsite for customer complaint of balance ring sitting on bottom of inner tub. Removed top and found inner basket welds had separated causing basket to wobble all over tub. Unit will need new inner basket and return with balance ring and tub ring. OF to R/S. Property manager to mark unit OUT OF ORDER at this time. All water connections were dry at time of service.; ordrng 1 W10738339 (basket inner)
Near Kyle, TX 78640
Leonardo
Job Details: 11/10/2018
COOKTOP GE JGB630DEF2BB Arrived on site to test unit for LR burne rnot igniting. Test unit and found broken ignitor. Replaced ignitor test unit and unit test good. No leaks present LR burner igniting right away. Job complete
Near Driftwood, TX 78619
Leonardo
Job Details: 11/10/2018
OVEN WHIRLPOOL WOS51EC0AS01 Arrived on site to test unit for unit over cooking. Test unit and found sensor at room temperature to be 90 degrees. Replaced sensor test sensor at room temp and sensor at 69 degrees. Test unit by heating to 350 and unit test good.
Near Cedar Park, TX 78613
Lou
Job Details: 11/10/2018
DISHWASHER KITCHENAID KDTE204DSS0 "arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics and tested and it showed error codes 7/1, 6/6, 6/4. I clear3d the codes and continued with testing. At the end of diagnostics, using a cup of water, I poured the water onto the element and nothing happened.
Near Florence, TX 76527
Steve C.
Job Details: 11/10/2018
WASHER GE GTW460ASJ9WW "Arrived on site for the unit is not working properly. Called GE tech line and found there is a lid lock error. Did several tests at the control and advise to replace the control, motor, lid latch and valve. Office will need to reschedule the customer. Also advise the customer to get a new water hoses due to the cold water hose is leaking and currently turned off the water to the unit.; ordrng 1 WH01X27954 (LID LOCK) and 1 WH49X25376 (1/3 hp motor and nut)"
Near Copperas Cove, TX 76522
Steve C.
Job Details: 11/10/2018
DISHWASHER KITCHENAID KUDS30IXSS7 "Arrived on site for the unit is not washing properly. Tested the unit and the sump and motor is weak. Also found the wheels for the upper rack are broken. Unit needs a new adjuster kit, and sump motor. Customer wants a pm appointment. ; ordrng 1 CNOTE (PM APPOINTMENT ) and 1 W10712394 (adjuster)"
Near Driftwood, TX 78619
Leonardo
Job Details: 11/10/2018
OVEN WHIRLPOOL KOCE500ESS07 Arrived on site to replaced ui. Replaced ui and display working correctly. Test unit and unit working as designed unit getting to 350. Job complete no damaged found on new ui.
Near Austin, TX 78702
Scott
Job Details: 11/10/2018
DRYER WHIRLPOOL WED75HEFW0 Arrived on site for noisy dryer . Found back brackets needed tightening . Dryer is sounding quieter now . No lint build up at time of service . Job complete
Near Austin, TX 78728
Cliff
Job Details: 11/10/2018
REFRIGERATOR MAYTAG MFF2558FEZ02 Arrived on site to diagnose the refrigerator that is making abnormal noise when running. Tested unit and found a back panel of the freezer Vibrating due to fan motor movement. Installed mastic on cover to prevent vibration against fan motor housing. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78132
Robert
Job Details: 11/10/2018
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on job for complaints of third rack falling. Found the track broken at rollers. ; ordrng 1 W10913628 (track) and 1 W10914507 (track)
Near Austin, TX 78726
Paul
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived onsite for the refrigerator with the bypass cap stuck in the filter housing. I found the bypass cap very hard to turn but was able to remove it and I installed the customers filter. There were no water leaks present at the time of service. Call complete.
Near Bertram, TX 78605
Jerry C.
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL WRT138FZDB00 "WRT138FZDB00 Arrived to inspect no cool in rc. I found the evaporator fan had failed and I removed and replaced it. I found and sealed larg gapped areas within the fc and rc door openings. Operational test good, no water connections to unit."
Near Taylor, TX 76574
Tyler B.
Job Details: 11/10/2018
DRYER MAYTAG MEDX6STBW0 Arrived on site for no power found fuse blown. R&R fuse and tested good fuse
Near , TX 78633
Steve C.
Job Details: 11/10/2018
COOKTOP WHIRLPOOL WCG51US6DS00 Arrived on site for the unit flames are orange. Tested the unit and found the tips of the flame is orange. Called Whirlpool sr#7723400826 JK and advise due to construction there’s dust or moisture in the gas line. Advise customer to call gas company. Unit ignites and heats properly. No gas leak present.
Near Belton, TX 76513
Al
Job Details: 11/10/2018
WASHER WHIRLPOOL WTW5000DW1 "Arrived to inspect water no filling and draining. Verified complaint and ran the washer through diagnostic test mode. During the test, it was found the cold water side was not filling as pure as the hot water lines. I R/R the valve (W11210459) and tested the unit. The unit operated as designed. All water lines were dry at the time of service. JOB COMPLETE."
Near New Braunfels, TX 78130
Robert
Job Details: 11/10/2018
DRYER MAYTAG MEDB835DW4 "Arrived on job to replace overlay. After replacement of overlay. Test dryer, operation normal."
Near Austin, TX 78730
Cliff
Job Details: 11/10/2018
REFRIGERATOR KITCHENAID KSSC48FJS00 Arrived on site to diagnose a refrigerator with a torn door gasket. Found door gasket tearing due to normal wear and tear causing air leak in unit. Replaced RC door gasket and advised homeowner on non cosmetic non-coverage on shelves. No further functional failuresfailures were found at this time and no water leaks were found at time of service.
Near Austin, TX 78704
Wesley
Job Details: 11/10/2018
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site and found bin frozen in place and icemaker overproducing. Replaced icemaker and removed bin. Bin is damaged due to ice build up. Shipping bin d2c. ; ordrng 1 D2C and 1 W10911314 (ice-contnr)