Service History 802 - Appliance Express

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS00

Near Round Rock, Texas 78681

Wesley

Job Details: 04/26/2022

Arrived onsite for ignition problems and found unit operating with clogged ports on two burners. Restored ignition function. All checks good. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Killeen, Texas 76549

Tyler

Job Details: 04/26/2022

Arrived on site for washer not sealing due to gasket falling off. Upon arrival confirmed complaint. Found bellow seal intact and undamaged but found front belllow clamp with broken/missing spring? Will need office to reschedule with customer once availability of clamp is known to complete repairs.; ordrng 1 W11266654 (Clamp)

We serviced a

GE MICROWAVE

Model JTP86B0F2BB

Near Kempner, Texas 76539

Tyler

Job Details: 04/26/2022

"Arrived on site for microwave wall oven combo not allowing for proper heating in microwave compartment. Upon arrival confirmed complaint. After further inspection I found unit had multiple causes for heating failures in the high voltage equipment as well as the mounting bracket for door switchs, etc. found u it had to many pieces breaking to disassemble and diagnose further without leading to more failures. Couldnt confirm any part availability or part numbers due to age of unit. Unit will need replacement. Call complete"

We serviced a

FRIGIDAIRE MICROWAVE

Model fgmo205kfcy

Near Kempner, Texas 76539

Tyler

Job Details: 04/26/2022

Arrived on site for microwave not heating and making loud noise. Upon arrival confirmed issue. Found unit making a loud humming sound and not heating. Found failure in the mag. Replaced mag after verifying integrity of all other components. After reassembling and testing unit found noise had mostly gone away and u it heated as designed. I formed customer of microwave status being ready for use. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV05

Near Killeen, Texas 76549

Tyler

Job Details: 04/26/2022

Arrived on site for fridge needing previously diagnosed door. Upon arrival installed door and name plate. Insured door could seal properly from previously installed gasket(from first trip). Unit functioning as designed. Call complete

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Killeen, Texas 76549

Tyler

Job Details: 04/26/2022

"Arrived on site for washer showing drn/F9E1 error. Upon arrival confirmed issue and found drain motor ohming at 20.1 oh,s (out of range per manufacture). Found all other components functioning as designed. Replaced drain motor then reassembled and tested unit. Found washer could drain and complete cycles as designed with no leaks during repairs or testing. Call complete"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS04

Near Leander, Texas 78641

David S

Job Details: 04/26/2022

Arrived on site to install previous diagnose parts. I gained access to the broil element and replaced it with new. I gained access to the control and replaced it with new. I tested the oven temp sensor at the control and found it reading 1 kohm which is right for about 70 degrees. Control is under warranty. The broil was broken by tech. I found it heating ton350 with no issues. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW9500TW03

Near Leander, Texas 78641

David S

Job Details: 04/26/2022

Arrived on site for washing machine being out of balance. I inspected the unit and work area. I gained access to the shocks and found them rusted and not holding pressure. I replaced all 4 shocks and ran a drain and spin with a large blanket. The basket was stabilized the entire time. Job complete.

We serviced a

KENMORE WASHER

Model 110.2080299

Near Cedar Park, Texas 78613

David S

Job Details: 04/26/2022

"Arrived on site for washing machine not spinning. I inspected the unit and work area. I tested the unit and found the motor coming on but the transmission not spinning. I gained access to the motor and found the transmission coupler broken I removed the motor and spun the transmission by hand. I found it working as designed.. I installed the new coupler and reassembled the unit. I retested it and found it working properly.

We serviced a

WHIRLPOOL COMPACTOR

Model KFCP02IRWH1

Near Pflugerville, Texas 78660

David S

Job Details: 04/26/2022

Arrived on site for compactor not stoping. I inspected the unit and work area. The customer demonstrated what the unit was doing. I removed the console and found the knob broken. I gained access to the top directional switch and found it it changing positions..; ordrng 1 WP9871799 (Knob)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Pflugerville, Texas 78660

David S

Job Details: 04/26/2022

"Arrived on site for dishwasher beeping and flashing. I inspected the unit and work area. I found fault codes for the float switch. I found water in the tray. I cleared the water out and found the unit leaning forward. I loved the unit and ran a diagnostics cycle, I found no leaks present. Job complete."

We serviced a

KITCHENAID OVEN

Model KEBS107SSS04

Near Pflugerville, Texas 78660

David S

Job Details: 04/26/2022

Arrived on site for oven not heating above 245. I inspected the unit and work area. I gained access to the diagnostics and tested the oven temp sensor. I found it reading properly and changing it temp with heat. I ran a bake and found the broil turning on but the bake element not. I am ordering the bake element and control. The office will reschedule when we have eta on the parts.; ordrng 1 WPW10207398 (Bake element) and 1 WPW10119143 (Control)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HB4

Near Pflugerville, Texas 78660

David S

Job Details: 04/26/2022

Arrived on site to install new microwave door. I installed the new door and tested the microwave. I found it working as designed. Job complete.

We serviced a

LG VENTHOOD

Model LMHM2017ST

Near Pflugerville, Texas 78660

David S

Job Details: 04/26/2022

Arrived on site microwave not heating. I inspected the unit and work area. I gained access to the switches and found them not changing position when actuated. I tested the magnetron and found it in good condition.

We serviced a

WHIRLPOOL WASHER

Model WTW5590SQ0

Near Leander, Texas 78641

Kimo

Job Details: 04/26/2022

Arrived onsite to install previously designed parts. Upon inspection I found that I was sent with the wrong switch I am ordering corrected switch. ordrng 1 WP8318084 (SWITCH-LID)

We serviced a

MAYTAG DRYER

Model MED5630HC1

Near Cedar Park, Texas 78613

Kimo

Job Details: 04/26/2022

Arrived onsite for dryer not heating. Upon inspection I found that heating element showing open along with thermistor; ordrng 1 WP3387747 (Element) and 1 8577274 (THERMISTOR)

We serviced a

MAYTAG DRYER

Model WED9600TW0

Near Cedar Park, Texas 78613

Kimo

Job Details: 04/26/2022

Arrived onsite for dryer not tumbling or heating. I installed belt and found it good. I checked for power at the control and found that it was getting 120vac. And still the dryer will not tumble. Will return with control. Office to reschedule.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ02

Near Temple, Texas 76502

David Z

Job Details: 04/26/2022

"Arrived on site to diagnose refrigerator that was building ice in the FC under bottom drawer. Examined unit and found drain had frozen over. Removed rear drain tube and found it blocked. Blew out and cleared drain tube. Steamed out the small amount of ice remaining. Unit now draining as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW2

Near Temple, Texas 76504

David Z

Job Details: 04/26/2022

"Arrived on site to diagnose washer that is not spinning out clothes and taking extended periods of time to even wash them. Ran unit and found control would drop voltage and recycle pretty consistently, even when just trying a drain and spun. Lights would blink out and reset. Checked motor and cap and found within limits, no failure there. Replaced control and tested. Found all functions working as designed with no issues. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Temple, Texas 76502

David Z

Job Details: 04/26/2022

"Arrived on site to diagnose refrigerator having issues with door closing. Examined unit and found mullion unseated and nit making good contact with the guide. Found unit was also unlevel. Made adjustments to mullion, leveled unit, adjusted left hinge and retested. Found better contact being made and mullion not popping out. Recommended using food safe grease on closing guide for less friction.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Temple, Texas 76504

David Z

Job Details: 04/26/2022

Arrived on site to diagnose washer with lid not latching. On arrival found strike was broken off and stuck in the latch. Ordering new strike to resolve. Bringing control and latch to make sure they test good after strike repair. Return visit set for 5/2. ; ordrng 1 W11457841 (Strike)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2615TP0

Near Moody, Texas 76557

David Z

Job Details: 04/26/2022

"Arrived on site to diagnose refrigerator that was not dispensing ice sometimes. Customer said several cubes seemed like they were getting stuck together. Tested unit and found ice stuck in the dispenser flap. Advised customer when ice gets stuck, then the ice in the bin melts together due to the warm air leak, and causes difficult dispensing. Advised they let off the dispenser paddle slowly to make sure nothing gets trapped, and to regularly empty the ice bucket to remove anything clumped. Unit tested good at this time. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW2

Near Austin, Texas 78757

Kevin

Job Details: 04/26/2022

"Arrived on site inspector dryer and found bad centrifugal switch on motor, after replacement dryer is working properly, job complete"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Austin, Texas 78757

Kevin

Job Details: 04/26/2022

"Arrived on site and found switch harness is bad, after replacing it range is operating normally. Reported to safety team, job complete Safety SR 7733484513"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Buda, Texas 78610

Tyler L

Job Details: 04/26/2022

Arrived on site for complaints of water leaking. Found small water leak at drain hose. Installed new hose and the leaking stopped. Entered service mode and ran tests. Unit functioning as designed with no water leak. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near New Braunfels, Texas 78130

Andrey

Job Details: 04/26/2022

"Arrived on site to test unit for not cooling, tested unit found compressor pulling 18 amps and for 5 seconds and shutting down, replaced start device and capacitor, attempted to start now compressor pulling 6.45 amps and buzzing and screeching very loud and over heating start device and shutting down after 10 seconds,will need sealed system preformed to fix issue, need compressor, evaporator, nitrogen, 600 kit, access valve and dye drier, requesting 2+ hour on return visit, ordering parts office to reschedule ; ordrng 1 W11578004 (Evaporator) and 1 W11504419 (8/7 NR AL 00) (Suction Line to Evaporator)) and 1 W11504449 (4/2NRAL00 (Capillary Tube to Evaporator)) and 1 W11370574 (Compressor) and 1 W11504415 (8.5/8 NR MS 00 (Suction Tube to Compressor)) and 1 W11504431 (7/5NRMS00 (High Pressure Side to Compressor)) and 1 W11506619 (8NKMS00 (Process Tube to Compressor)) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 LOCRing (LOC Ring)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near New Braunfels, Texas 78130

Andrey

Job Details: 04/26/2022

"Arrived on site to test unit for no ice, tested unit found ice bucket has ice , put ice maker through diagnostics, ice maker completed cycle and filling with water , at this time the unit is running as designed, no leaks detected job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Austin, Texas 78703

Kevin

Job Details: 04/26/2022

"Arrived on site and replaced all parts diagnosed on previous visit, after reassembling start a dishwasher on the normal cycle and sent a short video to KB/service management. Leaking observed on previous visit has stopped, job complete"

We serviced a

MAYTAG DRYER

Model MEDB800VQ0

Near West Lake Hills, Texas 78746

Kevin

Job Details: 04/26/2022

"Arrived on site and inspected dryer and found it is heating but only up to 100?, disassemble dryer and found heating element tunnel has fallen out the back and is blowing all the hot air into the base of the unit. Reset it and after reassembling took a picture showing internal heat over 140?. Airflow is good with dryer pulled forward however when it has pushed back there is a recess that he drops into and this crush is the vent hose. Dryer being on level ground not in a recess would be preferred.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Austin, Texas 78744

Tyler L

Job Details: 04/26/2022

"Arrived on site for complaints of error code. Found F8E1 error for valve failure. Ran test cycle 12 in service mode and monitored water coming in. Unit completed cycle with no issues. Cleared error code and ran normal wash and monitored. No issues at this time. If issue continues we will need a 2 man 2 hour, and both inlet valves and the control. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WEG745H0FS0

Near Austin, Texas 78744

Tyler L

Job Details: 04/26/2022

"Arrived on site for complaints of possible gas leak, stovetop burner issues, and broken knobs. Inspected all gas lines for leak with bubble solution. Did not find any leak. Checked all burners and found them all working properly except the front left. Front left burner has the wrong orifice. Flames are very high and yellow. Found all knobs broken and/or missing. Advised customer that knobs are not covered under warranty. Ran oven up to 350 and monitored, found no issues with heating. Will need conversion kit to complete repair.; ordrng 1 W11126047 (Conversion kit) and 1 W10885072 (Manifold)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Austin, Texas 78741

Tyler L

Job Details: 04/26/2022

"Arrived on site for complaints of hissing noise. Found no stored error codes. Ran factory cycle unit passed. Inspected geargase area and found oil coming out of the geargase. Ordering parts, office to reschedule.; ordrng 1 W10752283 (Wash plate) and 1 W10752187 (Bolt) and 1 W11423758 (Gearcase) and 1 W10721967 (Cam)"

We serviced a

WHIRLPOOL WASHER

Model LCE4332PQ1

Near Austin, Texas 78741

Tyler L

Job Details: 04/26/2022

"Arrived on site for complaints of not draining and not turning on. Found unit unplugged. Plugged in and power came back on. Found the temperature settings button will not respond. Found unit will not drain. Can hear the drain pump humming. Used vacuum to remove all standing water. Tried to run a cycle and it would not advance. Will need drain pump, control, and UI. ; ordrng 1 W10536869 (Pump) and 1 326048437 (UI) and 1 326048436 (Control) and 1 Autho (Autho)"

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near New Braunfels, Texas 78130

Andrey

Job Details: 04/26/2022

"Arrived on site to test unit for ending cycle prematurely, tested unit found rotor came loose causing rotor to skip, added thread locker, secured screw, put unit through diagnostics cycle, all components checked out, customer also has a stuck UI key error, advised customer that UI could be going bad causing this issue issue of ending cycles early, if this issue continues customer will consider buying a new unit, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near New Berlin, Texas 78155

Andrey

Job Details: 04/26/2022

"Arrived on site to test unit for water leak, tested unit found no signs of water leak under unit, customer stated that leak is coming from right side of door, noticed that unit is leaning forward and not leveled, leveled unit inspected gasket, ran unit at normal wash for 5 min, no leaks, at this time the unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near McQueeney, Texas 78123

Andrey

Job Details: 04/26/2022

"Arrived on site to test unit for ice maker leaking, tested unit found ice bucket has a solid block of frozen water, removed ice maker found frozen pour cup sod out ice and found a piece of Styrofoam blocking the pour cup, put ice maker back together ran it through diagnostics cycle, IM completed cycle and filled with water, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB01

Near Seguin, Texas 78155

Andrey

Job Details: 04/26/2022

"Arrived on site to test unit for no cool, tested unit found evaporator frozen over and fan not running, defrosted evaporator, heater is good, need evap motor, evap harness, and thermistor ; ordrng 1 W11405276 (Evap fan harness) and 1 WP2315549 (Fan motor) and 1 WPW10384183 (Thermistor)"

We serviced a

WHIRLPOOL OVEN

Model WFG550S0HZ1

Near Georgetown, Texas 78633

Gerry C

Job Details: 04/26/2022

Arrived to instal previously diagnosed and ordered part. I removed the failed outer glass assembly and installed the replacement. I tested and the door had full operation and the dangerous sharp edges were no longer an issue. No gas leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Hutto, Texas 78634

Vincent

Job Details: 04/26/2022

"Arrived on site to install previously diagnosed parts. Removed old door and replaced with new one. Used my heat gun to reform gasket on new door, advised CX to leave door closed minimum 6hrs to let gasket form properly. No water leaks detected during service. Job completed."

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS0

Near Austin, Texas 78754

Joe Z

Job Details: 04/26/2022

Arrived onsite to install previously diagnosed parts. Replaced blower and control. Tested unit by heating oven to 350. Unit heated correctly. No gas leaks present at this time. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Seguin, Texas 78155

Andrey

Job Details: 04/26/2022

"Arrived on site to test unit for no power, tested unit found unit receiving proper voltage but nothing is lighting up, removed console found loose ribbon connection, secured connections, customer stated that when the unit did work it would shut down after 2.5 minutes, ran unit for 3 minutes, no issue, customer cooked his dinner for 3.5 minutes, unit is running as designed, job complete ; O-emld tckt"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW02

Near Georgetown, Texas 78633

Gerry C

Job Details: 04/26/2022

Arrived to inspect cooling issue. I found the evaporator visibly filled with frost and impeding airflow. The sealed system was cooling and the evaporator fan was working. I tested the defrost element via resistance check and it showed 35.4 ohms and then verified line VAC (123) being sent through the circuit in service test mode. I advised the CX to defrost the unit for 48 hours and also to use towels area under it to soak up and spilled water. No water connections to unit. CX will intact us if there are further issues.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ0

Near Austin, Texas 78754

Joe Z

Job Details: 04/26/2022

"Arrived onsite for MW NOT HEATING. Upon arrival test unit by heating cup of water. and unit did not heat. Checked interlocks and interlocks are good. Need to replace high voltage parts. Replaced capacitor,diode,and magnetron. Test unit by heating cup of water. Water heated. Unit operates as designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Elgin, Texas 78621

Joe Z

Job Details: 04/26/2022

"Arrived onsite for SxS Refrigerator Ice Dispenser When pushing lever to dispense Ice, the breaker tripps.every time. Upon arrival tested unit and breaker tripps everytime ice is called for. Replaced ice dispenser door assembly and unit continues to Tripp breaker. Called SW for assistance. SW recommended checking auger motor. I disconnected Auger motor and unit did not Tripp breaker. Need to order auger motor. Office to reschedule ; ordrng 1 W11310391 (Auger motor) and 1 W11310391 (Dispenser motor)"

We serviced a

MAYTAG DRYER

Model MED6630HC2

Near Austin, Texas 78704

Kevin

Job Details: 04/26/2022

Arrived on site and found pre-ordered part has small scuffs and dent on one side. Took pictures and sent them to KB/parts. A new one will need to be ordered.; ordrng 1 W11491749 (Front panel)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Austin, Texas 78754

Joe Z

Job Details: 04/26/2022

"Arrived onsite for Washer leaks while on rinse cycle. Upon arrival tested unit and found water leaking from outer tub. Uploaded picture to SD. Need to replace outer tub. Ordering outer tub, hub, and wash plate. Will need 2 hours for repair. Office to reschedule ; ordrng 1 W10371566 (Outer tub) and 1 W10528947 (Hub) and 1 W11397111 (Wash plate)"

We serviced a

WHIRLPOOL WASHER

Model WFW8540FW1

Near Austin, Texas 78704

Kevin

Job Details: 04/26/2022

"Arrived on site and inspected washer and found door latch is not operating. after replacement washer will complete a diagnostic cycle and latch is operating properly, job complete"

We serviced a

GE RANGE

Model JGSS66SEL3SS

Near Austin, Texas 78704

Kevin

Job Details: 04/26/2022

Arrived on site to replace socket and found new one is broken will need to re-order. Sent picture to KB/parts; ordrng 2 WB08T10026 (Socket)s

We serviced a

JENN-AIR MICROWAVE

Model JMC2430WP01

Near Austin, Texas 78732

Scott

Job Details: 04/26/2022

"Arrived on site ,installed ceramic element bracket . No other issues found . Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, Texas 78729

Scott

Job Details: 04/26/2022

Arrived on site for washer banging around . Ran diagnostics got off balanced load . Ran diagnostics wash and was getting a bad wobble in high spin . Ordering gearcase and wash plate . No water leaks detected at time of service. Call to set return.; ordrng 1 W10834890 (Wash plate)

We serviced a

WHIRLPOOL DRYER

Model WED5700AC0

Near Austin, Texas 78729

Scott

Job Details: 04/26/2022

"Arrived on site for dryer making loud . Found pulley filing . Replaced tension pulley and cleaned out

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Bertram, Texas 78605

Cliff

Job Details: 04/26/2022

Arrived on site to diagnose a range with damage to glass top. Found scrach on glass above rf burner. Issue is cosmetic only and I advised customer that cosmetic issues are only covered in the first 30 days.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ID3CHEXWS02

Near Burnet, Texas 78611

Cliff

Job Details: 04/26/2022

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found collar for drives haft slipped preventing shaft from contacting bucket. Repositioned collar and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Burnet, Texas 78611

Cliff

Job Details: 04/26/2022

Arrived on site to diagnose a refrigerator that was not cooling properly. Found no failures to unit at this time and customer advised unit started working after humidity control was turned on. Explained humidity control operation and no further repairs needed. No leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ4

Near Gatesville, Texas 76528

Jonathan M

Job Details: 04/26/2022

Arrived on site for a washing machine that is making awful sounds and is not completing cycles. Inspected unit and work area. Found one of the suspension rods not secured on the top of the cabinet causing the basket and tub to lean towards the back right corner. Checked the suspension and found that the suspension was weak and bouncing all over the place. Replaced the suspension and tested the unit. The unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Gatesville, Texas 76528

Jonathan M

Job Details: 04/26/2022

Arrived on site to install previously diagnose parts. Inspected unit and work area. Went over all my loads and found all loads within range. Replaced the control and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608EBS00

Near Smithville, Texas 78957

Matthew

Job Details: 04/26/2022

Arrived onsite for refrigerator not keeping temperature in RC section and night temperature alarm going off. Upon arrival took temps. FC at 0 degrees and RC at 32 degrees lower compartment/37 degrees upper compartment. Talked to customer and no issues with food going bad. Temperature alarm was blinking but according to customer had never reset even after repair. I reset alarm and unit cleared and displayed current temperature. Talked PR and confirmed nothing else to do at this point. Customer will monitor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Lorena, Texas 76655

Jonathan M

Job Details: 04/26/2022

Arrived on site for a refrigerator thats not dispensing water. Inspected unit and work area. Confirm the customers complaint and check the filter. Use the bypass cap to bypass the filter and still cannot get water to dispense. Checked the tube coming from the valve up to the top of the refrigerator and found no water inside the tube. Was able to blow through the tube signaling there was no blockage of ice. Checked voltage going to the valve and found proper voltage. Replaced filter had assembly and tested the unit. Still had the same issue. Ordering dual valve and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11548535 (Valve)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Smithville, Texas 78957

Matthew

Job Details: 04/26/2022

"Arrived onsite for washer not spinning clothes out correctly and making a grinding sound. Upon arrival put unit in diagnostics and found stored error code F7E4 basket re-engagement failure, F6E3 communication between ACU and MCU has not been detected. Cleared codes and tested. Test cycle got hung up in spin test and did not complete. Checked error codes again and same. two codes plus off balance load triggered after. Called tech line for assistance. Tech recommended Checking basket splines, Replacing gearcase, clutch, slider all at once and Possibly basket. Provided SR#7732071281. Also ordering Control. Went to inspect underneath unit and could not remove rotor bolt. Will need to drill out. Ordering stator and additional parts to complete the repair. Office to reschedule ; ordrng 1 W11195971 (Stator) and 1 W10752189 (Bolt) and 6 W11027980 (Stator screws)s and 1 W11419171 (Control)"

We serviced a

MAYTAG REFRIGERATOR

Model MFX2570AEM4

Near Bastrop, Texas 78602

Matthew

Job Details: 04/26/2022

"Arrived onsite for refrigerator not cooling properly in freezer compartment. And not making ice. Upon arrival found freezer door not closing properly. Found ice sheet at base of cabinet and frost buildup. Items in freezer were semi frozen. Removed items and inspected. Found clogged drain line causing back fill into cabinet, freezing and keeping door from shutting properly. Cleared ice and drain line and tube. Tested unit and unit is functioning properly. As temperatures stabilize icemaker should continue making ice. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Bastrop, Texas 78602

Matthew

Job Details: 04/26/2022

"Arrived onsite for refrigerator indicator lights intermittently chiming. Upon arrival found temps good. Indicator light was for door open. Vacation mode and lock mode were also intermittent. Called tech line for assistance. Put into diagnostics mode and found F6E1 communication error , F3E8 which tech believes is non relevant. Recommended replacing HMI/UI control. SR#7733524834. Ordering parts. Office to reschedule ; ordrng 1 W11430637 (UI panel) and 1 W11394709 (Fasia)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Buchanan Dam, Texas 78609

Cliff

Job Details: 04/26/2022

"Arrived on site to diagnose a washer that is shaking during spin. Found no failures to unit at this time, but unit not leveled. Leveled unit and all is working properly at this time. No leaks were found at time of service. Svc/Lbr

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, Texas 78759

Scott

Job Details: 04/26/2022

Arrived on site for wheel issues . Found upper rack adjuster on left side has failed . Ordering adjuster kit . No water leaks detected at time of service. Call to set return ; ordrng 1 W10712395 (Adjuster kit)

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, Texas 78758

Scott

Job Details: 04/26/2022

Arrived on site for control display . Found display changing time and cycles and flashing time . Ordering ui control and main control ; ordrng 1 W11565024 (Control) and 1 W11378949 (Ui)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Austin, Texas 78754

Scott

Job Details: 04/26/2022

"Arrived on site for oven not going over 140, found foil lining bottom of oven . Foil was blocking air vents and not allowing heat into oven cavity . Removed foil and ran preheat , unit reached 350 . No gas leaks detected at time of service . Instructed customer on foil use . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Austin, Texas 78758

Scott

Job Details: 04/26/2022

Arrived on site for fridge not making ice . Ran manual harvest tray not filling . Ordering valve and icemaker . No water leaks detected at time of service. Call to set return ; ordrng 1 W10498995 (Valve) and 1 W11321603 (Im) and 1 W11314499 (Harness)

We serviced a

FRIGIDAIRE DISHWASHER

Model FGIP2468UF0A

Near Killeen, Texas 76542

Tyler

Job Details: 04/26/2022

"Arrived on site for dishwasher showing er error. upon confirmed error and found no other response from unit. Found signs of extensive part damage to door suspension system, hinges, ui touch pad damaged. ; ordrng 1 Cnote (Needs ahs reporting.)"

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW1

Near Pflugerville, Texas 78660

David S

Job Details: 04/26/2022

"Arrived on site to install previous diagnose part. I gained access to the capacitor and replaced it. I ran a diagnostics cycle and found the unit losing power and shutting off. I gained access to the control and tested the motor windings. I the motor ohming correct. I checked the drain pump at the control and found it showing 2.5 kohms. I gained access to the drain pump directly and found it oh I g out at 20 ohms. I am ordering the wiring harness. We will replace the harness, drain pump and control. When we return. The office will reschedule when we have eta on the part.; ordrng 1 W11450610 (Lower harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bluffton, Texas 78607

Cliff

Job Details: 04/26/2022

"Arrived on site to replace previously ordered parts for dishwasher. Replaced console and ui, and found control also damaged. Control will need to be replaced to complete repairs and office to set return appointment after autho is provided from AHS.; ordrng 1 W11462458 (Control), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV996FDEM00

Near Killeen, Texas 76542

Tyler

Job Details: 04/26/2022

"Arrived on site for refrigerator not working correctly. Upon arrival confirmed issue. Found fc door gasket falling off of door due to separating liner, found extremely dense defrost build up in entire fc compartment with ice building up within liner and air intakes. Found ui deli control corroded from ice maker leak. Found little/no frost on rc coil but found large amounts of water on rc inner liner and dc voltage failures through unit. Will need to report findings to ahs that unit has extensive part/liner failures that are non-repairable. ; ordrng 1 Cnote (Needs ahs reporting)"

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW0

Near Blanco, Texas 78606

Brandon

Job Details: 04/26/2022

"Arrived on site to inspect unit for not spinning, found gearcase failed and stripped cam. I replaced gearcase and cam, I calibrated unit, and unit tested good."

We serviced a

KITCHENAID OVEN

Model KEMC308KSS04

Near Austin, Texas 78717

Wesley

Job Details: 04/26/2022

"Arrived onsite for humming electrical noise during microwave heating cycle. Sounds like high voltage component early failure. BAD transformer, mag cap and diode. Customer will consider option before committing to repair.

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LZ1

Near Bastrop, Texas 78602

Matthew

Job Details: 04/26/2022

"Arrived onsite for range not keeping temperature. Upon arrival tested temperature sensor. Recorded 1095 ohms at room temperature. Ran bake function and unit did preheat well. Monitored cycling and found around the third cycle the ignitor was intermittent having issues igniting. Called tech line for assistance. Tech recommended checking for Loose connection to ignitor from harness and Checking the grounding screw on the burner, insuring screw was tight and secured. SR#7733535923. Ordering spark igniter and to perform techs recommendations. Office to reschedule ; ordrng 1 W11524031 (Ignitor) and 1 W10898291 (Spark module)"

We serviced a

HOTPOINT REFRIGERATOR

Model HPS15BTHJRWW

Near Manor, Texas 78653

Matthew

Job Details: 04/26/2022

"Arrived onsite for refrigerator not keeping temp in RC. Upon arrival inspected unit. Found items in freezer are at temperature. RC section was cool. Customer stated had recently moved stuff out and unit seems like it was cooling. Found some frost in freezer compartment. Removed evaporator cover and found good frost pattern but vent was clogged with frost. Unit is garage, Door may have been left open causing air duct to frost and block air flow to RC. Removed frost and restored air flow Unit is functioning properly. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KUDP02FRSS2

Near Austin, Texas 78717

Wesley

Job Details: 04/26/2022

Arrived onsite for bad bearing one the pump motor. Replaced sump and motor. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

GE DISHWASHER

Model GSD3360K65SS

Near Austin, Texas 78717

Wesley

Job Details: 04/26/2022

Arrived onsite and found solenoid stuck in drain position even while not under load and timer not advancing. Unable to reach contact for approval while onsite. Office to reschedule. ; ordrng 1 WD21X10268 (Solenoid) and 1 WD1X1316 (Arme and link)

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Austin, Texas 78750

Wesley

Job Details: 04/26/2022

Arrived onsite and found drain trap clogged with hair. And other debris. Cleared drain trap and advised customer on solution. All checks good. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Austin, Texas 78750

Wesley

Job Details: 04/26/2022

Arrived onsite and found fresh food evap frozen through. Found drip pan warped and allowing ice build up to block airway. Melted ice and replaced pan. Advised customer to perform a thorough 24-48hr defrost to reset. Completed repair and advised customer on status.

We serviced a

GE DISHWASHER

Model GDT580SSF8SS

Near Austin, Texas 78750

Wesley

Job Details: 04/26/2022

Arrived onsite for UI unresponsive and found control responsible. Replaced control. Unit is now operating as designed. All checks good.

We serviced a

LG WASHER

Model WM3500CW

Near Blanco, Texas 78606

Brandon

Job Details: 04/26/2022

"Arrived on site to replace drain pump, it was the wrong pump, spoke with Shana and she submitted parts research.; ordrng 1 Cnote (Office to reschedule when we get the parts research handled)"

We serviced a

WHIRLPOOL FREEZER

Model EV180NZBQ00

Near Round Mountain, Texas 78663

Brandon

Job Details: 04/26/2022

"Arrived on site to inspect unit for not draining properly during defrost, found clog in drain line, I used steamer to defrost drain line and reposition the drain pan, unit tested good,

We serviced a

MAYTAG WASHER

Model MHW8630HW0

Near Austin, Texas 78738

Brandon

Job Details: 04/26/2022

"Arrived on site to inspect unit for giving error code, found F5E3 error code, found failed door latch, I replaced latch, unit tested good.

We serviced a

KITCHENAID RANGE

Model KDRS483VSS03

Near Lakeway, Texas 78738

Brandon

Job Details: 04/26/2022

"Arrived on site to inspect unit for large oven not heating properly, i preheated oven to 425, unit tested good at time of service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Austin, Texas 78703

Luis

Job Details: 04/26/2022

"Arrived on site for no ice. Found harness sleeve cut,checked wires no visible damage to wires,ran diagnostics,icemaker passed harvest test ran thermistor test passed,ran bucket test passed,ran fill test passed. Unit passed all diagnostic.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUID508HPS00

Near Austin, Texas 78703

Luis

Job Details: 04/26/2022

"Arrived on site. Replaced defective pump and tube,ran water through system no leaks at drain pump or tubing connections."

We serviced a

WHIRLPOOL VENTHOOD

Model KVWB606HBS2

Near Austin, Texas 78738

Brandon

Job Details: 04/26/2022

"Arrived on site to inspect unit for not powering on, found failed control, no power getting to UI from main control. Power supply tested good, ordering control and capacitor. ; ordrng 1 W11293971 (Control) and 1 W11245979 (Capacitor)"

We serviced a

AMANA REFRIGERATOR

Model ASD2522WRW01

Near Dripping Springs, Texas 78620

Brandon

Job Details: 04/26/2022

"Arrived on site to inspect refrigerator for multiple issues. Found ice door missing and housing which supports the ice door is broken and is a non serviceable part, so would need the freezer door which is discontinued. Found water filter head is leaking and needs replacing, found noise is normal during defrost. Unit needs freezer door, ice door, filter head, and cap. ; ordrng 1 LW10234239 (Freezer door white) and 1 Cnote (Office to reschedule) and 1 Cnote (Auth) and 1 Cnote (Door is discontinued)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSO48FTX18

Near Dripping Springs, Texas 78620

Brandon

Job Details: 04/26/2022

"Arrived on site for customer complaint of door popping open when the other door closes. Found door gaskets to be good, found no issues with unit at time of service, return air was clear.

We serviced a

GE REFRIGERATOR

Model CYE22USHESS

Near Elgin, Texas 78621

Joe Z

Job Details: 04/26/2022

Arrived onsite to install previously diagnosed parts replaced KEURIG module and now water leaking from motor assembly. Need to order motor assembly. Office to reschedule ; ordrng 1 WR60X34047 (Motor and bracket assembly)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Elgin, Texas 78621

Joe Z

Job Details: 04/26/2022

Arrived onsite for continued ice maker issues. Upon arrival found ice bin half full with clumped up ice. Was in constant communication with SW and check all things that are aware of and could not conclude at this time a good repair. Customer will keep an eye on unit and take pictures that could help. Customer would like us to research and reschedule to get this taken care of if she continues with issues

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Hutto, Texas 78634

Vincent

Job Details: 04/26/2022

"Arrived on site for Refrigerator light, inspected unit and work area. Found FC light bulb missing. Installed new light. Tested unit and is now operating as designed. No water leaks detected during service. Job completed."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Leander, Texas 78641

Lou

Job Details: 04/26/2022

"Arrived on site to install previously diagnosed and ordered parts. Due to the outer door glass being damaged and per previous techs diagnosis, I was removed and replace the outer door glass. On arrival, I was inspecting the work area and found one the handle screws missing and the inner bracket missing. Customer advised they didnt know where the parts were. I am rescheduling the repair due to lack of parts and ordering the handle screws, bracket, nameplate, and more screws to complete the repair. Office to schedule return service. No gas leaks detected during service. ; ordrng 2 W11428245 (Handle screws)s and 1 W11389703 (Bracket) and 1 W11178521 (Nameplate) and 4 W10837731 (Screw)s and 3 WP3400832 (Screw)s"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Hutto, Texas 78634

Vincent

Job Details: 04/26/2022

"Arrived on site for range not browning, inspected unit and work area. Tested temperatures in oven and recorded 5 readings and average out the temp in oven. Found unit was calibrated -20? I adjusted the calibration back to 0?. Unit is heating as designed. Advised CX to use lower rack or adjust racks in better position to get a better browning. No gas leaks detected during service. Job completed."

We serviced a

AMANA MICROWAVE

Model AMV2307PFS07

Near Hutto, Texas 78634

Vincent

Job Details: 04/26/2022

Arrived on site for microwave light not working. Inspected unit and work area. Replaced socket housing as it was kinda melted and will also need a control panel because light wont shut off. CX is requesting timeframe after 12:30 pm on 04/29/22. Office to order parts and contact CX for timeframe. ; ordrng 1 W10918931 (Panl Control)

We serviced a

KITCHENAID COOKTOP

Model KICU509XBL00

Near Leander, Texas 78641

Lou

Job Details: 04/26/2022

"Arrived on site to inspect cooktop error codes. Upon further inspection, I found the display showing F47 error. I removed the cooktop and found the fuse for the right side burners was blown. I advised the customer that theres needs to be a 3/16 cutout in the cabinets below the unit to allow for airflow or they will need to keep the cabinet doors open to allow the unit to vent while using the unit. I am ordering the module and the back right hot plate and CNOTE-LSO PER CUSTOMER REQUEST. Office to,schedule return service due to the availability of parts. I will return with all prescreened parts. ; ordrng 1 W10857232 (Module) and 1 WPW10396549 (Large hot plate) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

FRIGIDAIRE FREEZER

Model FKFH21F7HWB

Near Liberty Hill, Texas 78642

Lou

Job Details: 04/26/2022

"Arrived on site to inspect upright freezer not cooling. Upon further inspection, I found t(e unit plugged in and warm inside the compartment. I found the evap fan on and the compressor on. I inspected the evaporator and found it dry with no frost pattern. Checked amp draw to the compressor and got .33amps and the compressor was very hot to touch. I found what appeared to be old refrigerant oil on the heat exchange and return lines.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Leander, Texas 78641

Lou

Job Details: 04/26/2022

"Arrived on site to inspect microwave venthood light issues. Upon further inspection, I tested the light and it failed to turn on. I removed the cover and attempted to remove the bulb and found it broken inside the socket housing. I lowered the bottom panel and removed the socket and removed the remainder of the bulb. Also found the bulb element was bad. Customer advised they would purchase another bulb elsewhere and I placed the unit back together. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW9151YW00

Near Austin, Texas 78750

Wesley

Job Details: 04/26/2022

Arrived onsite to re diagnose ongoing bearing sound. Customer wanted a second opinion. Tested and determined drain pump bearing is causing the concerning sound. Replacing the drain pump will reduce the sound. Customer is going to replace drain pump with pump they already have on hand. No charge due to callback status and misdiagnosis.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW00

Near Georgetown, Texas 78628

Vincent

Job Details: 04/26/2022

"Arrived on site to install previously diagnosed parts, installed parts and tested icemaker in harvest. Unit is now operating as design. No water leaks detected during service.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Georgetown, Texas 78628

Jonathan S

Job Details: 04/26/2022

"Arrived on site for dishwasher intermittently draining. Customer stated that last cycle would not drain and would power unit off at switch then run cancel drain. Inspected unit and work area. Found unit under heater rework. Per diagnostics mode and checked fault codes. Found fault F9-E1 no drain, FA-E1 dispenser fault, F7-E1 single wash motor fault and F8-E2 inlet valve fault. Ran automatic test mode and found fan coming on and off, not as designed. Found failed vent assembly. Will need to replace vent and heater under rework. . Uninstalled unit and removed failed heater, installed new. Reinstalled unit and gained access to vent assembly. Removed failed vent assembly and installed new. Assembled unit and powered on. Performed diagnostics mode and activated test cycle. Monitored test operation and found unit working as designed. No water leaks detected during service.