Near Austin, TX 78736
Luis
Job Details: 02/04/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Arrived on site for no ice. Found broken wires at freezer door hinge unit will need a new freezer door. Need AUTHO approval ; ordrng 1 LW10691266 (FREEZER DOOR)
Near Belton, TX 76513
Al
Job Details: 02/04/2020
REFRIGERATOR IKEA IX7DDEXGZ002 Arrived to inspect door switch issue.Confirmed the complaint and noticed the freezer door switch was frozen in the open position.Noticed the gasket was not touching the cabinet near the switch.Used my steamer to defrost the switch and to mold the gasket to the cabinet.Also raised the door to better meet the cabinet.Job complete
Near Niederwald, TX 78640
Jacob
Job Details: 02/04/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for lights not turning on in unit. Tested unit. Found that light in the freezer compartment was not working. Ordered part. Rescheduled with customer. Customer already has LBH; ordrng 1 W11205083 (module)
Near Austin, TX 78704
Robert
Job Details: 02/04/2020
OVEN KITCHENAID KOST100ESS03 Arrived onsite for oven not having power. Ran diagnostics and found that the thermal fuse was blown and the blower motor was not working. Replaced fuse blower motor and control board. Tested unit and everything is working properly. Complete
Near Austin, TX 78737
Kevin
Job Details: 02/04/2020
DISHWASHER KITCHENAID KDTE104DSS0 "Arrived on site and inspected dishwasher and found diverter housing is leaking. after replacement leaking has stopped. No further repair is required at this time, job complete"
Near Austin, TX 78754
Andy
Job Details: 02/04/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site for refrigerator loud noise. Tested and inspected unit and found copper tubing as well as condenser loose and rubbing and rattling. Made needed adjustments and tighten. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78705
Wesley
Job Details: 02/04/2020
REFRIGERATOR AMANA ARS9168AW Arrived onnsite and replaced icemaker hose during testing due to leak along center of hose and mold. Later determined leak from condensation forming along exterior sealed line. Advised on findings.
Near Manor, TX 78653
Andy
Job Details: 02/04/2020
OVEN WHIRLPOOL WFE515S0ES2 Arrived on site for range oven not heating. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78704
Wesley
Job Details: 02/04/2020
WASHER AMANA NTW4516FW2 Arrived onnsite and found possible signs of control failure Would not run a calibration.Was advised has off balance loads frequently. Tested spin and found unit spinning properly. Draining properly also. Advised customer on findings. Advised on readjustment of clothing and drain and spin cycle.
Near Eddy, TX 76524
Jonathan M
Job Details: 02/04/2020
WASHER MAYTAG MVWX655DW0 Arrived on site for washer that would not operate. Inspected unit in work area. Unit is placed on front outside deck away from water line connections. Customer has this hooked up to an extension cord. Customer advised the it wouldn’t spin out enough to dry his clothes. Placed unit into service diagnostics and found an F8 E1 (long/no fill) error code. Placed unit into a manual test due to no water line connections and was able to get the machine into a low speed and high speed spin with no issues. I was also able to get the agitation to work as designed. Issue is with the amount of water coming into the unit. Unit is operating as designed.
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/04/2020
OVEN KITCHENAID KODE300ESS03 "Arrived on site for double oven. Top oven convection fan making intermittent noise and liquid in between oven door. Found thermal expansion causing fan failure with fan. Removed fan blade and nut, installed new. Tested convection fan operation. Estimate good for 30 days. All else tested good."
Near Austin, TX 78734
Brandon
Job Details: 02/04/2020
REFRIGERATOR JENN-AIR JS48NXFXDE00 "Arrived on site for customer complaint of lights in freezer not working, found upper right side light module failed, I replaced module, unit tested good,
Near The Hills, TX 78738
Brandon
Job Details: 02/04/2020
REFRIGERATOR WHIRLPOOL GC3NHAXVY01 "Arrived on site to replace control, after replacing control, unit tested good.
Near Austin, TX 78748
Robert
Job Details: 02/04/2020
WASHER MAYTAG MVWB835DW3 Arrived onsite for washer making squeaking noise. Ran diagnostics and found that the gearcase was squealing during spin cycle. Complete
Near Austin, TX 78749
Luis
Job Details: 02/04/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived on site for low ice and water leaking. Diagnosed water leaking from icemaker. Ran diagnostics good air flow from ice box fan. Replaced icemaker ran fill test no leaks from icemaker.
Near Kyle, TX 78640
Jacob
Job Details: 02/04/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV01
Near New Braunfels, TX 78132
Luis
Job Details: 02/04/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for no ice and not cooling. Compressor and fans not running,ran diagnostics fans passed,icemaker harvest passed,good air flow from fan,powered unit on and off from ui compressor not powering on. Power cycled unit from plug,compressor powered on diagnosed faulty main control,ordering new main control ; ordrng 1 W10807590 (CONTROL)"
Near Lago Vista, TX 78645
Lou
Job Details: 02/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "arrived on site to inspect refrigerator ice maker and water dispenser not working. Upon further inspection, I tested the water dispenser and very little water dispensed. I removed the filter and installed the bypass and the water dispensed as designed. I advised the customer that they would need to purchase another filter as theirs is defective. No water leaks observed during service, job completed."
Near Temple, TX 76504
Al
Job Details: 02/04/2020
RANGE WHIRLPOOL WFC150M0EW3 "Arrived to inspect range oven not heating.Confirmed the complaint and checked bake, broil and fuse.All checked good.Removed and replaced the control, reassembled and unit began heating properly.Customer satisfied.Job complete"
Near Austin, TX 78703
Kevin
Job Details: 02/04/2020
RANGE KITCHENAID KDRS467VSS04 Arrived on site and inspected range and found that wind oven door is closed it does not keep door switch pressed and light will turn back on. Hinges appear to be operating normally but recommended to customer that a small neodymium magnet be attached to the door to take up the necessary space. Previous technician had used a shim which worked until it melted. Reported to MS.
Near Austin, TX 78744
Robert
Job Details: 02/04/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived onsite for refrigerator light not coming on and gasket being torn. Upon inspection we found the right side refrigerator door switch is not working. And right side door gasket torn. Ordering parts office to reschedule. ; ordrng 1 W11384469 (SWITCH)
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/04/2020
OVEN WHIRLPOOL WFG530S0ES1 Arrived on site for range oven not heating. Inspected unit and work area. Found pan hanging on bottom drawer and interfering with spark igniter. Performed temperature test on bake maiden at 350°. Found unit within range. Spoken with customer on failure. All tested good.
Near Spicewood, TX 78669
Brandon
Job Details: 02/04/2020
DISHWASHER KITCHENAID KDTE704DSS0 "Arrived on site for customer complaint of unit leaking, found leak coming from sump assembly seal, I replaced sump assembly, unit tested good.
Near Austin, TX 78702
Wesley
Job Details: 02/04/2020
REFRIGERATOR IKEA IX6HHEXDSM03 "Arrived onnsite and was able to correct existing filter head. Stuck cap. Removed cap. All checks good, unit is now operating as designed."
Near Leander, TX 78641
Lou
Job Details: 02/04/2020
OVEN WHIRLPOOL WOD51EC0HS01 "arrived on site to inspect wall oven temps. Upon further inspection, I placed the unit in diagnostics showing no error codes and checked all components. All components were good. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My temp readings at preheat was 428 degrees. My next five readings were 334, 388, 331, 392, 348 for an average temp of 358 degrees. No repairs are needed at this time as the average temp is within the 10 degrees above/below preheat temp. Notified builder that the unit will have to be connected to the WiFi once home is occupied in order to receive any software updates, job completed."
Near Belton, TX 76513
Al
Job Details: 02/04/2020
DRYER MAYTAG MEDC465HW0 Arrived to inspect dryer not starting.Confirmed the complaint and checked continuity and all aspects of the unit work.Checked voltage at the back of the unit and gotL1/L2= 247L1/N= 26L2/N= 121Advised customer the unit works as designed, the outlet is the issue.Customer to contact maintenance of apartment for repairs.Job complete"
Near Killeen, TX 76549
Al
Job Details: 02/04/2020
COOKTOP WHIRLPOOL WFE505W0HB1 Arrived to install previously ordered parts.Removed and replaced the infinite switch Ordering Left rear (W11171119).To complete the repair.Office to reschedule with customer due to customers schedule.; ordrng 1 W11171119 (LEFT REAR ELEMENT (SMALL))
Near Marble Falls, TX 78654
James
Job Details: 02/04/2020
WASHER MAYTAG MVWB835DW3 Arrived on site and tested operation. Found ui responds to enter diagnostics but no other functions working. Verified harness is good and control indicating 5v dc is present. Unit has communication error f6e2. Unit will need new console to repair. Also ordering control Incase console has damaged control. ; ordrng 1 AUTHO (PART AUTHO) and 1 W11115285 (panel-cntl) and 1 W11170706 (cntrl-elec)
Near Austin, TX 78745
Robert
Job Details: 02/04/2020
DISHWASHER KITCHENAID KUDE50CXSS9 Arrived onsite for dishwasher leaking. Ran diagnostics and found that the sump was leaking. Installed new sump motor and tested. Everything is working properly. No leaks detected at time of service. Complete
Near Pflugerville, TX 78660
Cliff
Job Details: 02/04/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Arrived on site to diagnose a refrigerator with a damaged door. Found freezer door dented on lower section. I was sent with RC door today and not FC door. Office will need to order door and set return appointment. ; ordrng 1 LW11026425 (DOOR FC)
Near Leander, TX 78641
Lou
Job Details: 02/04/2020
DISHWASHER WHIRLPOOL WDF760SADM2 "arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics and tested. Water dispensed into the tub but the motor failed to come on. Dispenser, drain pump, and element all operated as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed.
Near Temple, TX 76502
Jonathan M
Job Details: 02/04/2020
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site for microwave that would not turn off and popcorn cycle and counter top light would not turn off. Inspected unit and work area. Found control and humidity sensor bad due to grease leaks inside the cavity. Replaced both and tested unit. Unit worked as designed
Near Andice, TX 78628
Lou
Job Details: 02/04/2020
WASHER WHIRLPOOL WTW4855HW1 "arrived on site to inspect washer staying in rinse cycle. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. The unit operated as designed until it got to the agitation and spin modes and the basket failed to move. I drained the water and unplugged the unit. I was able to spin the basket freely by hand. Following the tech sheet, I test3d the actuator and found it not good. I removed and replaced the actuator and retested and the unit failed. When in agitation and spin modes, I could hear the motor humming, but the basket did not move. I tested the motor and it is good. I advised the customer of my findings. I am ordering the capacitor, along with the motor and gearcase and will return with all prescreened parts. No water leaks observed during service.; ordrng 1 W10832724 (drive motor) and 1 W11035747 (gearcase) and 1 W11395618 (CAPACITOR)"
Near Leander, TX 78641
Lou
Job Details: 02/04/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "arrived on site to inspect microwave radiation leaks. Upon further inspection, using a leakage detector, I tested the unit and found 8 milliliter per CM coming from the left upper and lower corners of the door (hinge area). I contacted Techline and spoke to Andrew and advised of my findings. Andrew recommended to replace the door and provided file #7727053823 then transferred my call to the Safety Dept. I spoke to Mike and advised of my findings and advised that I was advised to replace the door. Mike spoke to the customer regarding their information. Unit was left unplugged until repairs can be made. Ordering the door and scheduled return service.; ordrng 1 TOOL (MW LEAK DETECTOR) and 1 W11173813 (DOOR SS)"
Near Hutto, TX 78634
Andy
Job Details: 02/04/2020
DISHWASHER MAYTAG MDB7759SAS1 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Found that Harness for UI to control will need to be replaced as well to complete repairs. Ordering needed part. no water leaks present at time of service.; ordrng 1 W10401501 (wire)
Near Canyon Lake, TX 78133
Jacob
Job Details: 02/04/2020
RANGE KITCHENAID KSEG700ESS3 "Arrived onsite for unit not responding for number 3 and oven light. Tested unit. Found that panel did not respond well to touch. Could not replace UI control, part arrived damaged. Ordered new part. Rescheduled with customer.; ordrng 1 W11105615 (cntrl-elec)"
Near Austin, TX 78754
Andy
Job Details: 02/04/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for washer leaking and not spinning out properly. Tested and inspected unit and found all spinning and draining operations to be normal ran unit about 45 minutes and took top and back off and found no water leaks. Customer stated that he would like to have us come back and he will run the unit with clothes in it when we are one the way to pin point leak. No water leaks present at time of service but advised customer to keep close eye on unit to prevent water damage risk. ; ordrng 1 W11316604 (hose) and 1 W11318755 (drawer) and 1 W11318830 (tank)
Near Copperas Cove, TX 76522
Al
Job Details: 02/03/2020
WASHER MAYTAG MVWB765FW1 Arrived to inspect washer off balance load error.Ran diagnostics test mode and unit tested as designed.Went over proper loading and detergent usage for particular loads.Calibrated the unit also.All water lines were dry at the time of service.Job complete
Near Dale, TX 78616
Jacob
Job Details: 02/03/2020
REFRIGERATOR GE GFE26GGHGBB "Arrived onsite for filter not fitting into slot. Tested unit. Found that filter base got stuck. Freed up filter base. Put in new filter. Tested unit, unit test good. No leaks at this time. Job complete"
Near New Braunfels, TX 78132
Robert
Job Details: 02/03/2020
OVEN WHIRLPOOL WOD51EC0AS05 Arrived onsite for oven door error code f5 e4 ran diagnostics and found no issues. Reset code and tested door locks everything is working properly.
Near Canyon Lake, TX 78132
Robert
Job Details: 02/03/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite to replace parts previously ordered. Installed new top rack and tested. Everything is working properly. Complete
Near Buda, TX 78610
Brandon
Job Details: 02/03/2020
UNKNOWN ROPER BSC123
Near Pflugerville, TX 78660
Scott
Job Details: 02/03/2020
WASHER MAYTAG MVWB835DW3 "Arrived on site , replaced gearcase . Rotor looked in good shape . Ran calibration and test wash. All check good. Nonwater leaks detected at time of service ,job complete"
Near Manor, TX 78653
Wesley
Job Details: 02/03/2020
RANGE WHIRLPOOL WFE515S0ES2 Arrived on site and found short at the power block. Replaced terminal block. All checks good. Unit is now operating as designed.
Near Austin, TX 78748
Kevin
Job Details: 02/03/2020
FREEZER MAYTAG MZF34X20DW01 "Arrived on site and found freezer in a bakery cafe, spoke with techline and they documented situation. This freezer is not designed for commercial applications. 7727032082"
Near Austin, TX 78759
Wesley
Job Details: 02/03/2020
OVEN KITCHENAID KODE300ESS04 Arrived onnsite and found same issue of new rack not matching and not fitting. See pics to order right rack. Ordering research on sliding rack to repair. Office to inspect to pic prior to reschedule. ; ordrng 1 SLIDINGRACK (RESEARCH PICS)
Near Austin, TX 78717
Paul
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the fan scroll, evaporator cover, and the UI. I set the unit on basic defrost. I ran a forced defrost and the unit is working as designed. Call complete."
Near Waco, TX 76712
Jonathan M
Job Details: 02/03/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site for washer that has multiple issues with the lid lock, lid, and PF code. Inspected unit and work area. Placed unit in service diagnostics and found a F5 E2 (lid lock failure), F5 E3 (lid lock will not unlock), and F2 E1 (UI stuck button) codes. Unit lid had been damaged during a spin cycle where the customer had lifted the lid to stop the cycle. That was when he noticed the lid lock was not locking all the time. Lid was not engaged into the correct spot where it needed to for the lid lock to function properly. Customer also stated the PF code only came on when the lid would not lock. Replaced lid and tested unit. Unit worked as designed. I did notice that the feet were unlevel. Adjusted the feet and calibrated the unit. Unit is working as designed. Call complete."
Near Cedar Park, TX 78613
Lou
Job Details: 02/03/2020
DISHWASHER KITCHENAID KDTM404ESS3 "arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F9E4. Clear3d the code and continued with testing. Unit appeared to be operating fine, but I could not hear the water sloshing from the spray arms moving. I removed the outer door panel and tested points P5-2 to P6-3 and got nothing. I removed and replaced the control and retested and the spray arms continued to not function. I removed and replaced the sump/motor assembly and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Near McGregor, TX 76657
Jonathan M
Job Details: 02/03/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for washer that is leaking. Inspected unit and work area. Placed unit in service diagnostic mode and found an F0 E5 (off balance load) error code. Tested it in a service diagnostic cycle. Unit operated as designed. Had customer run a regular load and found no issues with the unit. Removed driN pump filter and found some lint, hair, and a hair band in the filter. Cleaned filter and tested unit. Unit operated as designed. Call complete."
Near Lockhart, TX 78644
Jacob
Job Details: 02/03/2020
WASHER WHIRLPOOL WTW8900BC0 Arrived onsite for unit getting Sd error code. Tested unit. Found that control board was bad. Ordered parts. Rescheduled with customer. ; ordrng 1 W10761026 (cntrl-elec)
Near Lockhart, TX 78644
Jacob
Job Details: 02/03/2020
WASHER WHIRLPOOL WTW4616FW2 Arrived onsite for unit making loud squeaking sound during spin cycle. Tested unit. Found that suspension was bad. Replaced suspension. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78745
Luis
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Arrived on site for no cool. Pierced low side pressure reading 0 with no frost pattern diagnosed a faulty compressor. Replaced the compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Elgin, TX 78621
Andy
Job Details: 02/03/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and ran and watched full quick cycle and all operations are normal. Also instructed customer on use and care and practice for best performance as well as proper loading. No water leaks present at time of service.
Near Austin, TX 78717
Lou
Job Details: 02/03/2020
WASHER WHIRLPOOL WTW5000DW2 "arrived on site to inspect washer with no power. Upon further inspection, I attempted to place the unit in diagnostics and it failed. I checked voltage at the outlet and found none. Found that the GFCI breaker had tripped. Cycled power and retested and the unit showed no error codes and operated as designed. Advised the customer that the breaker could be weak and needs to be checked. No water leaks observed during service, job completed."
Near Austin, TX 78717
Lou
Job Details: 02/03/2020
RANGE WHIRLPOOL WFG515S0ES1 "arrived on site to inspect range cooktop burners. Upon further inspection, I tested all of the cooktop burners and the two left burners did not ignite properly. I removed and replaced both burner heads and retested and the unit is operating as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78724
Scott
Job Details: 02/03/2020
WASHER WHIRLPOOL NTW4516FW3 Arrived on site for not filling . Actually the complaint is water on the floor and unit is walking .ran diagnostics only error was suds . All checked normal in both manual and auto tests . Did find customer is using a non HE soap . Instructed customer on proper soap usage .
Near Cedar Park, TX 78613
Lou
Job Details: 02/03/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "arrived on site to inspect dishwasher rack issues and gasket issues. Upon further inspection, i found the dispenser door gasket hanging out and the upper rack left adjuster wheel broken. I removed and replaced the dispenser and both adjusters and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78724
Scott
Job Details: 02/03/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for , installed fresh food gaskets on both door and both freezer door rails . All doors are now sealing properly . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78701
Luis
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 "Arrived on site for damaged door. Found damaged fresh food door,removed damaged door installed a new fresh food door checked door seal good installed nameplate"
Near Georgetown, TX 78633
James
Job Details: 02/03/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site and tested operation. Found right rear burner turns off before getting low. Found set screw turned completely down. Adjusted valve for proper gas flow. Unit tests good. Job complete
Near Austin, TX 78701
Luis
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for damaged door. Found damaged fresh food door,removed damaged door installed a new fresh food door checked door seal good installed nameplate"
Near Waco, TX 76708
Jonathan M
Job Details: 02/03/2020
WASHER MAYTAG MVWX655DW0 "Arrived on site for washer that would not agitate. Inspected unit and work area. Placed unit in service diagnostics and did not get any error codes. Placed unit into auto test and found agitator motor running but agitator not catching on the motor. The agitator would spin but sounded like it was not seated correctly on the motor and was spinning freely. Removed agitator and found it warped. Replaced wash plate and tested unit, unit began to work as designed. Call complete."
Near Coupland, TX 78615
Andy
Job Details: 02/03/2020
REFRIGERATOR KENMORE 795.773126 Arrived on site for refrigerator not cooling. Checked RC and FC and found both warm. Checked amp draw and found at 0.48 removed evaporator cover and found no frost pattern. Did SS pre check. Customer will need Compressor and evaporator replaced to complete repairs.
Near Bee Cave, TX 78738
Brandon
Job Details: 02/03/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site for customer complaint of ice machine needing cleaning, I ran diagnostic tests and unit passed all tests, customer had some cleaner and we started a cleaning cycle.
Near New Braunfels, TX 78130
Robert
Job Details: 02/03/2020
FREEZER WHIRLPOOL WRF767SDHZ00 Arrived onsite for freezer light not working. Found low amount of illumination from lamp. Removed module from liner wires came out without connection.
Near San Marcos, TX 78666
Robert
Job Details: 02/03/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived onsite for refrigerator making noise. Ran diagnostics and found a tube rubbing against another tube causing a clacking noise. Adjusted the tube and tested. Noise is gone. Complete.
Near Waco, TX 76712
Jonathan M
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site for refrigerator that’s not dispensing ice. Inspected unit and work area. Tested refrigerator through icemaker self diagnostics and found that all parts passed. Tested the ice maker fill tube heater and it passed. Checked door ice box thermistor and found temperature at -2 degrees. Removed ice maker and found one of the blue wires cut. Customer also complained about his door alarm not going off. Opened both doors for 10 minutes and found the door ajar light flickering but no sound. Ordering the fill tube assembly, user interface, and design both door switches. . ; ordrng 1 W10895492 (cover) and 1 W10921527 (cover) and 1 W11314429 (PANEL-UI) and 1 W11366500 (FILL TUBE)"
Near Lockhart, TX 78644
Jacob
Job Details: 02/03/2020
RANGE FRIGIDAIRE PLCS389ECG Arrived onsite to replace bake element that previous tech ordered. Replaced bake element. Tested unit. Unit test good. No issues at this time. Job complete.
Near Austin, TX 78756
Scott
Job Details: 02/03/2020
RANGE WHIRLPOOL WEG730H0DS0 "Arrived on site replaced switch membrane ( control not needed ). Tested unit ,preheating and all features fuctioning . No new errors . No gas leaks detected at time of service . Job complete ."
Near Georgetown, TX 78628
Lou
Job Details: 02/03/2020
WASHER WHIRLPOOL WTW8040DW2 "arrived on site to inspect washer leaking water from the dispenser area. Upon further inspection, I found water in the basket from the dispenser dripping. Placed the unit in diagnostics and tested. At the end of testing, the water continued to flow from the dispenser. I remember the water hoses from the valve and found a large amount of oxidation debris in the cold water hose and a small amount in the hot water hose. Also found a sandlike debris in the cold valve. . I removed and replaced the valve and calibrated the unit. Retested and the unit operated as designed."
Near Copperas Cove, TX 76522
Al
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Arrived to inspect ice maker issues.Confirmed the complaint and noticed the rail holding the ice bin assembly was loose.Tightened the screws and also added 2 matching screws to brace the rails into the cabinet.Customer satisfied.All water lines were dry at the time of service.Job complete
Near Little River-Academy, TX 76554
James
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site and found both lights flickering again. Installed both fresh food and freezer lights. Unit tests good. Job complete
Near Austin, TX 78727
David Z
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to install previously diagnosed parts. Installed new icemaker, heater, fill tube and cover panel. Retested and was able to get unit to cycle and fill. All is working as designed. Call complete."
Near Pflugerville, TX 78660
Tyler B.
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for ice maker and fill tube replace. Removed ice ,maker and tube, replaced tube and ice maker, and tested and filled into mold, no overspray"
Near Austin, TX 78748
Robert
Job Details: 02/03/2020
REFRIGERATOR LG LMXS27626D/01 Arrived on job for complaints of frost in refrigerator. Found the mullion between drawer in freezer not sealed. ; ordrng 1 AGU74149002 (PLATE ASSY)
Near Buda, TX 78610
Robert
Job Details: 02/03/2020
RANGE WHIRLPOOL WFG525S0HS1 Arrived on job for concerns about oven after grease fire. Customer used fire extinguisher to put fire out and wants it checked for safety. Heated up oven and checked under oven bottom for extra grease non found.
Near Meadowlakes, TX 78654
Jonathan S
Job Details: 02/03/2020
DRYER WHIRLPOOL MEDB850YW2 Arrived on site for dryer not heating. Performed diagnostics and tested voltage to unit and found 240 volts to unit. Disassembled to test element and fuses. Found heating element has been replaced with wrong casing and possibly wrong element (see SD-QUICKPIC). Found opened thermal fuse. Will need to replace element complete assembly with casing and thermal fuse. Found upper casing not available. Contacted parts department and found casing may be available at end of February (SR).
Near Cedar Park, TX 78613
Paul
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the UI and tested the unit. The unit was working as designed. After talking with mr a little more about what had been happening I opened the deli drawer and noticed the deli UI wasn’t on and after a few seconds it lit up. I tested the deli drawer door switch and found it failing in the open and closed positions. The door switch needs to be replaced to complete service. Ordering W11384469 SWITCH; ordrng 1 W11384469 (SWITCH)
Near Austin, TX 78734
Brandon
Job Details: 02/03/2020
ICE MACHINE WHIRLPOOL WUI75X15HB00 "Arrived on site for customer complaint of unit not making ice, I put unit into diagnostic mode and found a faulty sensor on the recirculating pump, I replaced the recirculating pump with sensor unit tested good."
Near Cedar Park, TX 78613
Lou
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "arrived on site to inspect refrigerator filter installation. Upon further inspection, I found that the customer could not get their water filter installed. Once I got it installed it began to make a loud rumbling noise. I removed it and found it to be a universal filter and not a whirlpool brand filter. I demonstrated, to the customer, why the universal filter won’t work. Offered a filter to the customer, but the filter that was prescreened for me today was the wrong filter. Recommended that the customer purchase a whirlpool approved filter, Rain Drop #1. No water leaks observed during service, job completed."
Near Little River-Academy, TX 76554
James
Job Details: 02/03/2020
FREEZER WHIRLPOOL WSZ57L18DM03 Arrived on site and found no refrigerant in system and oil has leaked from compressor. Installed new compressor and drier. Vacuumed system to clear contaminants and test for leaks. Charged with 4.8oz 134a and tested operation. Unit tests good. Job complete
Near Austin, TX 78703
Richard
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Arrived onsite for the refrigerator fresh food compartment freezing food. During testing found that the diffuser damper door is not closing. Replaced diffuser and it tested good. Complete
Near Gatesville, TX 76528
Jonathan M
Job Details: 02/03/2020
REFRIGERATOR KITCHENAID KRFF507ESS00 "Arrived on site for refrigerator that it was not cooling or freezing. Inspected unit and work area. Took temps in refrigerator and freezer section. Refrigerator was sitting at 44° and the freezer was sitting at 19°. Removed evaporator cover and found no frost on the evaporator. Checked pressure on my high and low side at the compressor and found it at 115 psi on my high side and -18 on my low side. Checked for leaks and found a leak at the compressor joint from the dye drier. Ordering sealed system components ( dye drier, service taps, evaporator , and compressor ). Will have office call to schedule return.; ordrng 1 8201675 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)"
Near Austin, TX 78732
David Z
Job Details: 02/03/2020
DISHWASHER MAYTAG MDB8959SFZ4 Arrived on site to diagnose dishwasher with issue with upper left track. Examined unit and found left track had separated and broken. Replaced Left track and retested. All is working as designed. Call complete.
Near McGregor, TX 76657
Jonathan M
Job Details: 02/03/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on site for dishwasher that is not heating. Placed unit into a service diagnostic cycle and found an F7 E1 ((no heat) error code. Placed unit into a diagnostics cycle and found no heat coming from the heater. Checked resistance at the control from the P3 and P4 connectors. Found heating element to be within range. Checked heater relay at control and found it open. Replaced control and tested unit. Unit worked as designed. Call complete.
Near Killeen, TX 76549
Al
Job Details: 02/03/2020
DRYER MAYTAG MEDB835DW0 Arrived to inspect dryer not completing cycles.Confirmed the complaint and checked voltage and got 125/122/247 at both the outlet and in diagnostics test mode.Called Whirlpool Tech line and spoke with AUSTINAdvised them of customers issues.Was advised to Resistance to motor should be 6 ohms ohms of resistance Main harness may be issue.SR # 7727036474Called back and spoke with ANDREW unit therm was replaced.I ran the unit for timed cycle and unit completed the cycle
Near Austin, TX 78748
Kevin
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site and found sitting at the bottom of the freezer door is slowly dripping water, replaced the fitting and it is now operating normally. No water leaks from connections at time of service, job complete"
Near Copperas Cove, TX 76522
Al
Job Details: 02/03/2020
OVEN WHIRLPOOL WFG524SLAB2 Arrived to inspect gas range oven not working.All burners work properly but oven control displayed a CLEAN symbol.Determined the issue was a defective control.Job complete
Near Austin, TX 78750
David Z
Job Details: 02/03/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to diagnose wall oven that was performing random actions on key presses when oven door is open at times. Customer showed me several videos of what is happening. When door is opened you would see random letters, or menus start cycling if any moisture got near the UI. Ordering a new updated console / UI to rectify. Ordering W11297709 console. . Updated new model and serial since unit was replaced.; ordrng 1 W11297709 (console)"
Near Kyle, TX 78640
Robert
Job Details: 02/03/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on job for complaints of not drying. Found the air flow poor. Disconnect vent from home and air flow strong. Instructed customer to have vent cleaned.
Near Kyle, TX 78640
Kevin
Job Details: 02/03/2020
OVEN KITCHENAID KSGG700ESS1 "Arrived on site to replace control and console diagnosed by previous technician. Console is dented on the left-hand side and will need to be re-ordered. Replaced it anyway, customer asked if oven would bake now, Attempted to start bake and broil cycles and neither igniter fired. Will need to bring back a new console igniters, and spark modules to correct issue. Parts cost by item if needed; ordrng 1 W11029431 (panl-cntrl) and 1 WPW10324262 (igntr-oven) and 1 WPW10333842 (igntr-oven)"
Near Georgetown, TX 78633
James
Job Details: 02/03/2020
REFRIGERATOR KENMORE 253.5466241 Arrived on site and tested operation. Found unit operating properly and no odd sounds. Inspected for obstructions in fan and ice maker and found none. Unable to duplicate issue at time of service. Customer stated it happens about 3 times per day. Asked tenant to open the fresh food door to test if sound is louder in fresh food. Also close fresh food and open freezer to see if sound is louder there as well. Job complete
Near Austin, TX 78728
David Z
Job Details: 02/03/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to diagnose microwave / oven combo that was throwing an F1E4 error. On arrival found UI was unresponsive. Had to power cycle UI to be able to use it. Once UI came on was able to check diagnostics and interlocks. The right interlock is stiff and needs to be replaced. You have to push extra hard on the door to trigger it, which seems replacement. Also replacing UI as it has to constantly be power cycled to work. Will need 2MAN for this job, the oven does not for the cavity well, and one side has wall next to it for a short distance making using an oven dolly hard. I was barely able to get the oven even a little,bit pulled forward due to the cavity design, and after it dove back hard. Cavity may need work from builder. Checked interlock bag and found broken plastic on the new interlocks, and they are defective. Ordering W11033422 interlock, W11297728 UI console, 2MAN. Office to reschedule 2MAN. ; ordrng 1 2MAN (2MAN JOB) and 1 W11033422 (i
Near Austin, TX 78717
Lou
Job Details: 02/03/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "arrived on site to inspect cooktop gas leak. Upon further inspection, when the customer opened the cabinet doors slow the unit, I could smell a strong order of gas. Using my liquid gas detector, I found that the hose connection to the regulator was leaking. I turn3d the as off and repairs,of dryer connection and found nothing working with the adaptor nor the hose. I reassembled the hose to the regulator and checked again and still leaking. I removed and replaced the regulator and checked the NG setting and retested and found no leaks. Advised customer that if the leak comes back, the adaptor and hose would need to be replaced. No gas leaks detected at the end of service, job completed."
Near Woodway, TX 76712
Jonathan M
Job Details: 02/03/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for washer that was still walking. Inspected unit in work area. Found feet on level again and adjusted them all the way down to the floor. Tested unit in diagnostics mode and found unit to be working as designed. Had customer run through a quick wash with sheets and towels and found the unit to vibrate but not walk. Tightened the screws from pedisol to washer and unit operated as designed. Call complete.
Near Austin, TX 78728
Paul
Job Details: 02/03/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite for the microwave with an F4E1 error to take pics of possible damage to the cabinet because the oven fell back when the previous tech tried t pull the oven out. I found one screw hole on the bottom right side of the front cabinet trim had split out but it’s not coming out past the trim of the oven. I found no bottom in the cabinet under the oven. The oven is being supported by the face trim on the cabinet and a small board running from left to right in the rear of the oven. I talked to the builder, Josh, and explained all of this. Josh is going to get the cabinet corrected. Ms heard my conversation with Josh on her speaker phone. After power resetting the unit, I erased the F4E1 cavity thermistor error and tested the microwave. The unit worked as designed and the error didn’t return. Call complete."
Near Austin, TX 78756
Luis
Job Details: 02/03/2020
REFRIGERATOR KITCHENAID KRSC500ESS00 "Arrived on site for ice issues. Ran diagnostics,optics passed ran harvest test passed ice dumped ran fill test passed no failure in diagnostics,changed defrost setting to basic lowered freezer temp."
Near Austin, TX 78735
Kevin
Job Details: 02/03/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site and inspected refrigerator and found fresh food evaporator is frozen over. Took one picture. Refrigerator will need to be defrosted And thermistor replaced and moved to correct location. Will bring back control board and user interface to be replaced if needed. No water leaks from connections at time of service customer has read and signed the defrost waiver.; O-emld tckt
Near Austin, TX 78727
David Z
Job Details: 02/03/2020
MICROWAVE WHIRLPOOL WMHA9019HZ01 Arrived on site to diagnose microwave with lines through display on door. Replaced door as shaking harness made no difference. Repowered and display was working as designed. Call complete.