Near Austin, TX 78723
Scott
Job Details: 11/19/2018
MICROWAVE KITCHENAID KMBS104ESS02 "Arrived on site replaced mag , unit is making a clicking noise while trying to heat . Ordering new control,and switches . Please call to set return visit .; ordrng 1 W10211972 (switch) and 1 W10211972 (switch) and 1 W10891908"
Near Liberty Hill, TX 78642
James
Job Details: 11/19/2018
REFRIGERATOR AMANA ASI2575GRS01 Arrived on site and tested operation. Customer concern of water and sizzling sound every couple of days. Customer noticed water and sizzle was in the evaporator area of freezer. Instructed customer that it was normal operation and it will happen every 2-3 days when the unit defrosts. Unit working as designed. Job complete
Near Austin, TX 78703
Scott
Job Details: 11/19/2018
REFRIGERATOR KITCHENAID KRFF707ESS01 Will need to call tech line ; saved tckt
Near Liberty Hill, TX 78642
James
Job Details: 11/19/2018
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site and installed new gasket. Warmed gasket to allow it to form to the cabinet properly. Job complete
Near Austin, TX 78717
Lou
Job Details: 11/19/2018
DRYER WHIRLPOOL GEW9200LW1 "arrived on site to inspect dryer not heating. Upon further inspection, using my multimeter, I checked ohms to the element and found it open. I checked ohms to the cutoff ad it was open as well. The fuse and thermostat were good. I received authorization from the office to install the element and cutoff so I removed and replaced the element and cutoff and tested the unit and it operated as designed. Using my vacuum, I removed all lint from the unit. Job completed with no lint at the end of service."
Near San Marcos, TX 78666
Robert
Job Details: 11/19/2018
WASHER WHIRLPOOL WFW92HEFW Arrived on job for complaints of not dispensing soap. Found loos connection at valve not dispensing water. Corrected the error and test
Near Austin, TX 78717
Lou
Job Details: 11/19/2018
WASHER WHIRLPOOL WTW7500GW0 "arrived on site to install previously diagnosed and ordered parts. Due to the unit making a grinding noise and when I turned the drum it turned freely, but it was very tight. I removed and replaced the gearcase and clutch and tested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Lou
Job Details: 11/19/2018
DISHWASHER KITCHENAID KUDS30IXBT7 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the feed tube assembly due to the top water port flapper being damaged. Also, I removed and replaced the dispenser due to it leaking rinse aid. I tested the unit and it operated as designed with no error codes and no water leaks observed during service. Job completed."
Near Georgetown, TX 78628
Lou
Job Details: 11/19/2018
WASHER MAYTAG MHW5500FC1 "arrived on site to inspect washer drum making sounds like something is inside. Upon further inspection, I turned the drum by hand and could hear the bearings inside rolling around. The customer advised that the drain pump was making a loud grinding noise also. I placed the unit in diagnostics and tested with no error codes in the beginning. The unit operated as designed and when the drain pump came on, I advised the customer that the noise being made was normal. At the end of diagnostics, there were no error codes. I advised the customer that all of the noises being made were normal for this unit. No water leaks observed during service, job completed."
Near Martindale, TX 78655
Robert
Job Details: 11/19/2018
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on job to replace brackets. After replacement of parts heat up gasket to set. No leaks detected.
Near Austin, TX 78731
Luis
Job Details: 11/19/2018
REFRIGERATOR KITCHENAID KSSC48QTS00 Arrived on site for unit not dispensing water. Tested water dispenser ui beeping relays shutting off on niagra control diagnosed unit will need updated control kit.
Near Austin, TX 78754
Scott
Job Details: 11/19/2018
WASHER MAYTAG MVWC360AW0 Arrived on site for dented wrapper on microwave . Repair not completed had wrong engineering number . Re ordering wrapper .please call to set return visit . ; O-emld tckt
Near Kempner, TX 76539
Arthur B.
Job Details: 11/19/2018
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Arrived onsite to removed and replace LH RC door from prior Techline request. Removed and replaced LH door, installed new door mullion. Reassembled. Mullion secured to new door. No other issues found. All water connections were dry at time of service."
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 11/19/2018
DRYER MAYTAG MEDX655DW1 "Arrived onsite for customer complaint of dryer not starting. Checked incoming voltage and found proper 240V. Removed back panel and found no continuity on thermal fuse. P&L are as follows; WP3392519 (Thermal Fuse). Removed and replaced thermal fuse. Reassembled and tested. Unit now comes on and heats and tumbles and intended. Element checks good as well. Dryer vent and lint trap was clean of lint at time of service."
Near Hutto, TX 78634
Tyler B.
Job Details: 11/19/2018
WASHER WHIRLPOOL LSN1000LW3 "Arrived on site for leaking unit. Found water lines cross threshed and plastic threads stripped out. Will need new valve set. Got cold water side to deal so they can wash, disconnected hot water supply. No leaks on site ; ordrng 1 285805 (water valve)"
Near , TX 78608
Arthur B.
Job Details: 11/19/2018
RANGE MAYTAG PER5710BAQ "Arrived onsite for customer complaint of freestanding range oven too hot. When arrived, oven was preheated. Found temperature was at 375F. Was able to calibrate temperature +25F. Retested and found temperature was with +/-5F. No other issues found."
Near Killeen, TX 76542
Arthur B.
Job Details: 11/19/2018
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived onsite to install new dispenser motor to french door refrigerator from prior visit’s diagnosis. Removed and replace ice maker dispenser motor. Reassembled and tested. Ice now dispenses as intended. All water connections were dry at time of service.
Near Cedar Park, TX 78613
James
Job Details: 11/19/2018
DISHWASHER GE GSD3360D00SS Arrived on site and tested operation. Found unit washes and fills properly. Found drain solenoid working properly but unit is not draining. Drain hose is clear but water is hard to vacuum through drain hose. Unit will need new collection chamber to correct drain issue. All water connections dry at time of service ; ordrng 1 WD12X10359 (chamber collection)
Near Killeen, TX 76542
Arthur B.
Job Details: 11/19/2018
DISHWASHER WHIRLPOOL KDFE204EBL1 "Arrived onsite for customer complaint of dishwasher not washing dishes. Tested unit and found pump not pushing water to spray arms. Unit will need new sump n motor assembly. P&L are as follows; W10605058 (Sump n Motor). Advised customer that I can give 10% off parts. Removed and replaced sump n motor assembly. Reassembled and tested unit. Unit now fills,washes,drain and heats as intended. All water connections were dry at time of service."
Near Harker Heights, TX 76548
Arthur B.
Job Details: 11/19/2018
REFRIGERATOR WHIRLPOOL GS5SVAXVB01 Arrived onsite for customer complaint of SxS refrigerator not dispensing ice. Found dispenser motor just hums. Removed and replaced dispenser motor and reassembled. Tested dispenser. Ice now dispenses both crushed and cubed ice as intended. No other issues found. All water connections were dry at time of service.
Near Lakeway, TX 78734
Cliff
Job Details: 11/19/2018
OVEN KITCHENAID KEBC107KBL03 Arrived on site to diagnose an oven that is not heating. Found thermal fuse open and not allowing power to heating elements. Replaced thermal fuse and tested unit. Found all is functioning properly at this time.
Near Lakeway, TX 78734
Cliff
Job Details: 11/19/2018
DISHWASHER KITCHENAID KDTE104DSS0 Arrived on site to install rinse agent cap for dishwasher. Install And found all is not working properly. No leaks were found at time of service.
Near Austin, TX 78747
Luis
Job Details: 11/19/2018
REFRIGERATOR MAYTAG MFX2571XEM2 "Arrived on site for no ice and dispensing issue. At time of visit of visit ice in bin,adjusted bail arm on icemaker. Per customer u it did not dispense ice,found spring not fully inserted in bin rod,installed spring correctly tested ice dispenser unit working as designed."
Near Austin, TX 78734
Cliff
Job Details: 11/19/2018
DISHWASHER KITCHENAID KDTE704DSS0 Arrived on site to diagnose a dishwasher that is not drying. Tested unit and found error codes were not reset after previous repair preventing unit from powering heating element. Risa era codes and tested unit and found heater fully functional. No further repairs are needed and no parts were replaced. Job is complete and no leaks were found at time of service.
Near Austin, TX 78733
Chase
Job Details: 11/19/2018
WASHER WHIRLPOOL WFW95HEXW1 "Arrived on site. Checked washer for F8E2 error. Found washer will not go past C00 in diagnostics and will not fill with water. Removed top and found vent hose dislodged from top of basket causing the dispenser motor and upper harness to rust and fail. Motor can’t find home position. Was able to get valve to actuate and verified it is functional. Will need to replace . Remainder due after repair complete. No leaks present.; ordrng 1 W10271980 (harns-wire) and 1 WP8183184 (cam) and 1 WPW10183517 (lever) and 1 WPW10352973 (switch-dis)"
Near Waco, TX 76701
Steve C.
Job Details: 11/19/2018
RANGE JENN-AIR JGRP536WP02 Arrived on site to replace the control key pad due to not working. Replaced the keypad and tested the unit. Unit works properly and no gas leak present.
Near Waco, TX 76706
Steve C.
Job Details: 11/19/2018
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site to replace the right door, hinge, three screws, and the name plate due to the unit not working properly. Replace the parts and tested the unit. Unit works properly and no water connections to the unit."
Near Waco, TX 76705
Steve C.
Job Details: 11/19/2018
MICROWAVE KITCHENAID KMBS104ESS01 Arrived on site to replace the main control board due to not turning on. Replace the control board and tested the unit. Unit heat and works properly and job complete.
Near Waco, TX 76712
Steve C.
Job Details: 11/19/2018
DISHWASHER GE PDWT480R10SS Arrived on site to replace the drain hose due to being clogged. Replace the toilet and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Hutto, TX 78634
Wesley
Job Details: 11/19/2018
DRYER MAYTAG MEDB835DW4 Arrived on site and found unit operating as designed. Found bad airflow using test. Kit. Advised airflow needed to be professionally restored.
Near Round Rock, TX 78681
Jerry C.
Job Details: 11/19/2018
OVEN GE CGS990SET3SS CGS990SET3SS Arrived to inspect no ignition. I found the lower glow bar igniter with a visible burnt area. The burner will need to be replaced and ordered by the office. No gas leaks detected during service. ; ordrng 1 WB13K10043 (range igniter glow b)
Near , TX 78653
Scott
Job Details: 11/19/2018
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for noisy no heat dryer . Found neutral wire is hot . And one of the legs is neutral . Talked to josh , will have to get electrician to change fix outlet ."
Near Cedar Park, TX 78613
James
Job Details: 11/19/2018
REFRIGERATOR KITCHENAID KBSD608ESS00 Arrived on site and tested operation. Found leak coming from dispenser water line that is broken where the hard plastic shield meets the softer rubber shield inside roller housing. Unit will need new door p/n W10800793 to repair and require 2 technicians to repair. Collected diagnosis and customer said they are going to contact the manufacturer to discuss repair as the unit is just outside factory warranty.
Near Austin, TX 78721
Scott
Job Details: 11/19/2018
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for loud and not drying properly . Found exterior vent is severely clogged causing went to buildup in the unit. Found one of the roller wheels locked up causing a flat spot and thumping noise . Removed lint and replaced rollers, belt , pulley . Unit is operating as normal . No more lint build up at time of service . Job complete ."
Near Round Rock, TX 78681
Jerry C.
Job Details: 11/19/2018
OVEN GE CGS990SET3SS CGS990SET3SS Arrived to inspect no ignition. I found the lower glow bar igniter with a visible burnt area. The burner will need to be replaced and ordered by the office. No gas leaks detected during service. ; ordrng 1 WB13K10043 (range igniter glow b)
Near Austin, TX 78759
Joseph C.
Job Details: 11/19/2018
REFRIGERATOR KITCHENAID KFXS25RYMS4 "Arrived on site for “no ice production and food freezing in fresh foods area” complaint. Inspected unit and found ice plug, in icemaker. This is caused by a faulty valve. Removed and replaced valve. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78703
Scott
Job Details: 11/19/2018
OVEN JENN-AIR JGRP548WP00 Arrived on site for eradicate heating . Found some of the wiring was lose on connectors . Recrimped wires . All is testing good . No gas leaks detected at time of service. Job complete.
Near Hutto, TX 78634
Tyler B.
Job Details: 11/19/2018
RANGE WHIRLPOOL RF368LXPS1 Arrived on sote for no power. Found thermal block melted and arched wire on panel. Unit will need ne power block and power cord. Need CNOTE part find for power cord ; ordrng 1 WP9761958 (block-term)
Near Round Rock, TX 78665
Chase
Job Details: 11/19/2018
REFRIGERATOR WHIRLPOOL WRB322DMBM "11/16/18 9:32: CS rspndd 11/16 FRI, Arrived on site. Checked freezer for water/ice buildup coming from ice maker. Cycled ice maker and observed fill. Ice maker filled properly and did not leak or spray. Removed freezer baskets and evap cover to inspect fill tube placement and see if any ice buildup was found. Fill tube is not leaking. Did find ice buildup on bottom of the freezer floor and removed it. Checked door gasket for proper seal and did seal the cabinet to liner with food grade silicone in several areas around freezer section. Advised customer on reasons for frost buildup due to warm air leakage. Did not find any cause for the frost buildup at this time. Job complete"
Near Austin, TX 78717
Lou
Job Details: 11/19/2018
RANGE WHIRLPOOL SVD48600B "arrived on site to install previously diagnosed and ordered parts. At the previous service call, I had contacted Techline due to this unit UI not operating. I was advised the order the UI control and the main control and to install the UI control first. I removed and replaced the UI control and tested the unit on Bake at 350 degrees. When the unit was to turn on an F5 error code appeared. I checked ohms to the oven temperature sensor and found it open. I quoted the customer for the UI control. No gas leaks detected during service.; ordrng 1 12001656 (sensor,ovn) and 1 CNOTE (LSO) and 1 W10757086 (cntrl-elec)"
Near Killeen, TX 76549
Arthur B.
Job Details: 11/19/2018
WASHER GE WPGT9360E0WW "Arrived onsite for customer complaint of top load washer leaking when in use and not draining properly. Tilted unit up and found tub hose to drain pump torn. Removed torn hose and installed new replacement. Also found quarter stuck in drain pump as well. Removed obstruction and reassembled. Tested unit. Unit now fill,agitates,drain and spins as intended. All water connections were dry at time of service."
Near Killeen, TX 76549
Arthur B.
Job Details: 11/19/2018
REFRIGERATOR MAYTAG MFI2568AES Arrived onsite for customer complaint of french door refrigerator not cooling or running. Removed back panel and found resistor on control board shorted. Removed and replaced control board. Programmed control and reassembled. Unit began cooling immediately. No other issues found. No water source connected to unit at time of service.
Near Leander, TX 78641
James
Job Details: 11/19/2018
REFRIGERATOR UNKNOWN KSSS48QKX00 Arrived on site and tested operation. Found that all fans are running but compressor is not. Tested voltage to inverter and found to be 124v ac. Installed new inverter and compressor is now running. Observed unit for 20 minutes and temperatures are dropping. Unit working properly. Job complete
Near Cedar Park, TX 78613
James
Job Details: 11/19/2018
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site and installed new brackets. Teased for proper operation and found unit working properly. Job complete
Near Round Rock, TX 78665
Chase
Job Details: 11/19/2018
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site. Checked refrigerator for loud noise and warm water being dispensed. Was able to duplicate noise a few times for short periods of time and found vibration coming from condenser vibrating against tile floor. Inspected filter housing and reservoir and also checked incoming water flow from wall. Dispensed water and timed it. Was able to get 1 cup of water in 8 seconds which is normal flow. Recorded temps of 37.8 in refrigerator section and 1.7 degrees in freezer. Explained how only water sitting in the reservoir is cooled down to refrigerator temperature and the first full glass of water dispensed may be warmer Because it is sitting in the line that is running through the cabinet and the door.Lowered front leveling feet to raise condenser coils off of tile as the unit was sitting on the wheels. No parts are needed to correct any of the issues as the compressor is running properly and unit is cooling. Summer that there is nothing we can
Near Austin, TX 78750
Chase
Job Details: 11/19/2018
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site. Checked refrigerator for no cool issue in both sections. Found Refrigerator section evaporator not defrosting and completely encased in ice. Removed all ice and tested thermistors. They checked in range but evap thermistor was very darkened from being in ice for so long. Determined the user interface and hv control were not communicating properly. RC fan motor and thermistor harness should also be replaced. Replaced all parts and reduced water volume at wall to reduce chattering sound when dispensing, had difficulty reinstalling unit and leveling. Customer approved of final installation. Cleaned all water that splashed out of drain pan during reinstallation. No water leaks present. Job complete"
Near Austin, TX 78745
Luis
Job Details: 11/19/2018
REFRIGERATOR MAYTAG MRT118FFFH01 "Arrived on site for no cool. Removed evaporator cover found dye in foil tape. Removed tape found dye on manufacture joint weld from copper to aluminum. Unit will need evaporator assembly. Will need to,contact manuf for authorization for second evaporator replacement. ; ordrng 1 W10836706 (EVAPORATOR )"
Near Austin, TX 78759
Chase
Job Details: 11/19/2018
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Arrived on site to check unit for light not working in the freezer. Upon inspection found that this particular refrigerator does not have a light bulb in the freezer, it only has one in the refrigerator section. All functions of the unit are working properly at this time. Job complete"
Near Austin, TX 78727
Lou
Job Details: 11/19/2018
MICROWAVE WHIRLPOOL IBMS1455DS00 "arrived on site to inspect microwave not working. Upon further inspection, the customer advised that the start button does not work. I removed the start button to find that the control inside had broken. Due to the installation of the unit, the customer will have to make arrangements to have the unit accessible for repairs. I am ordering the UI control, four buttons as all of the buttons were breaking, and two rings for the knobs as they were broken as well. Office to schedule return service due to the buttons and rings being PSP ad out of stock.; ordrng 2 461960204751 (ring)s and 1 W10770413 (cntrl-elec) and 4 W11086664 (button)s and 4 W11116990 (button)s"
Near Austin, TX 78759
Chase
Job Details: 11/19/2018
DRYER AMANA NED4655EW1 "Arrived on site to check dryer for long dry times or not drying. Found open thermal fuse causing no operation of dryer. Inspected dryer for lint buildup and found none inside the dryer or vent hose. Ran temp checks , dryer cycling higher indicators a clogged vent . Advised customer not to use dryer till vent is cleaned . Job complete"
Near Austin, TX 78703
Scott
Job Details: 11/19/2018
WASHER MAYTAG MHWC7500YW0 Arrived on site for unit not spinning out . Ran diagnostics found MCU faulty . Ordering MCU and 2MAN . Please call to set return visit . No water leaks detected at time of service .; ordrng 1 2MAN and 1 WPW10192965 (cntrl-elec)
Near Austin, TX 78733
Chase
Job Details: 11/19/2018
VENTHOOD UNKNOWN UXL6036YSS0 Arrived on site. Checked vent hood for not shutting off. Found switch slide had broken piece on interior. Customer decided to not continue with repair at this time. Job complete
Near Salado, TX 76571
Dona
Job Details: 11/19/2018
RANGE JENN-AIR JGD3430GB00 "Arrived on site for right front burner still clicking intermittently during operation. Turned right front burner on and burner ignited like normal. Started numerous times trying to duplicate issue but would not duplicate symptom. Removed burner cap and verified ignitor and cap were clean. Unit was clean, reassembled burner and turned on right front burner. Burner ignited and was not clicking, filled pan with water and started burner still was not clicking. Moved pan around and applied pressure to try and duplicate symptom. Had customer start cooking on burner as she would normally do with oatmeal. When customer started cooking burner ran as normal for first 5 minutes, when customer would tap pan ignitor would start clicking then stop once customer moved burner cap with spoon unit would stop. Tried other burners with same procedure and other burners did not start clicking. Units ignitor, harness, spark module, and manifold have all been replaced. All parts
Near Cedar Park, TX 78613
James
Job Details: 11/19/2018
WASHER MAYTAG MVWB950YW1 "Arrived on site and tested operation. Found that the soap, bleach and softener dispensers were not filling with water properly causing the long fill error. I inspected the rotor and stair and found the rotor bolt had come loose and was not staying secured. Installed new valve and rotor. Tested operation and found they the fabric softer dispenser is clogged and not draining properly. Removed the dispenser and cleared softener build up and tested. Dispenser now draining properly and all water connections dry at time of service. Job complete"
Near Leander, TX 78641
James
Job Details: 11/19/2018
REFRIGERATOR WHIRLPOOL KFIS29BBMS00 Arrived on site to install new control. Found control to be defective and will need to be reordered. Office to schedule return visit ; ordrng 1 W10878993 (cntrl-elec)
Near Leander, TX 78641
Lou
Job Details: 11/19/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 "arrived on site to install previously diagnosed and ordered parts. Due to the foods freezing in the crisper drawer, a UI and Evap motor assembly was ordered. I removed and replaced the UI and Evap motor. In the process of replacing the Evap motor assembly, I found a small block of ice on the upper right corner of the evaporator. Using my steamer, I removed the ice. I tested the unit and it is operating as designed. I remove the crisper drawer and verified that the two vents in the back corners of the rc section were not blocked and had airflow. No water leaks observed during service, job completed."
Near Austin, TX 78744
Scott
Job Details: 11/19/2018
MICROWAVE WHIRLPOOL WMH32519HW0 Arrived on site for dented wrapper . Unable to complete repair . Had wrong part due to wrong engineering number . Re ordering wrapper . Please call to set return visit .; ordrng 1 W11207442
Near Leander, TX 78641
Lou
Job Details: 11/19/2018
DISHWASHER IKEA IUD9750WS4 "arrived on site to inspect dishwasher with no power. Upon further inspection, I tested the units power by turning the hardwire switch off and on ad got nothing. I verified voltage at the junction box. I removed the outer door panel and verified voltage to the bimetal ad then checked ohms at the bimetal and found it open. I removed and replaced the bimetal and tested the unit and the unit powered up again. I reattached the outer door panel and placed the unit in diagnostics and tested and there were no error codes at the beginning. The unit operated as designed. During testing, I opened the unit door and found a large amount of suds in the bottom of the tub. I advised the customer of my findings and advised to switch to a liquid detergent due to too much detergent being used. I made some use and care recommendations as well. No water leaks observed during service, job completed. No charge for the service and parts due to this being within the one year warran
Near Round Rock, TX 78681
Jerry C.
Job Details: 11/19/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 "WDT730PAHZ0 Arrived to inspect drying issue. I found the door incorrectly seated on the hinges and corrected. I discussed use with the customer and advised them to reduce the amount of detergent to approximately one tablespoon. I explained and adjusted the rinse agent dispenser for the customer’s water type. I advised the customer if the importance of purging the cold water from the hot supply. Operational test good, no leaks observed during service."
Near Georgetown, TX 78628
Jerry C.
Job Details: 11/19/2018
REFRIGERATOR KITCHENAID KRFC704FBS00 KRFC704FBS00 Arrived to instal parts. I removed and replaced the three way valve and solenoid. I vacuumed the system and then charged with the mfg prescribed refrigerant charge. The pressures were much improved and the unit appeared to operate normally. The customer will contact us if there are further issues. No water connected to unit.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/19/2018
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived on site for f3e3 sensor error. R&R control and not work, tested sensor and new sensor both in same spec. Control DOA ; ordrng 1 W11035600 (CONTROL)"
Near Round Rock, TX 78681
Jerry C.
Job Details: 11/19/2018
REFRIGERATOR KITCHENAID KSRP25FSSS01 "KSRP25FSSS01 Arrived to instal previously ordered parts. I removed and replaced the evaporator, compressor, dye drier and service port. I vacuumed the system and then after verifying no leaks, charged it with the mfg prescribed refrigerant charge. The evaporator fan would not move without starting it by hand and I replaced it. Operational test good, no water connections to unit."
Near Round Rock, TX 78665
Jerry C.
Job Details: 11/19/2018
MICROWAVE WHIRLPOOL WMH73521CS5 WMH73521CS5 Arrived to inspect door closing issue. The unit was incorrectly reading door position. I removed and replaced all three switches and the interlock assemblies and tested. The unit performed as designed and I could not recreate the issue. Operational test good.
Near Austin, TX 78717
Lou
Job Details: 11/19/2018
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "arrived on site to inspect dishwasher not draining. Upon further inspection, the customer advised that the unit stopped in mid cycle and did not drain the water. I opened the unit door and there was some water in the bottom of the tub. I pressed cancel to engage the drain pump and it sounded as if something was caught in he drain pump. I removed the filter but could not tell if anything had gotten down inside the drain pump area. Using my vac, I remove the water and the removed the drain pump and found a small piece of plastic that had wedged itself in the drain pump keeping it from operating. I removed the debris and reinstalled the drain pump. I advised the customer of my findings. I placed the unit in diagnostics and tested with no error codes. The unit operated as designed with no error codes at the end of testing. No water leaks observed during service, job completed."
Near Austin, TX 78729
Lou
Job Details: 11/19/2018
REFRIGERATOR GE GSH25JGDDWW "arrived on site to inspect refrigerator water dispenser not working. Upon further inspection, I pressed the water dispenser paddle and no water dispensed. I verified that the ice maker water fill tube was working. I disconnected the water line at the bottom of the fc door and pressed the dispenser paddle and water dispensed though the water tube. Using my steamer, I defrosted the water line inside the door by blowing steam up inside the water tube that goes inside the fc door. I reconnected the lines and tested and the water dispensed. I advised the customer of my findings and gave recommendations on how to prevent this happening again. No water leaks observed during service, job completed."
Near Austin, TX 78727
Lou
Job Details: 11/19/2018
OVEN WHIRLPOOL IBMS1455DS00 "arrived on site to inspect oven not working and the door locked. Customer advised that she placed the unit in self clean mode and after a little while, she heard a pop and the unit would not respond and the door was locked. Using a piece of cardboard, I opened the door by sliding the cardboard in between the door and the chassis and slid the lock to the left and opened the door. I pulled the unit from the wall and turned the power off at the breaker. I remove the control panel to expose the fuse and using my multimeter I checked ohms to the fuse ad found it to be open. Using the fuse assigned to ticket 204275 (same customer) I removed and replaced the fuse then turned the power back on. The unit came on as I put it back in the wall and tested and it operated as designed. Job completed."
Near Harker Heights, TX 76548
Arthur B.
Job Details: 11/19/2018
DISHWASHER GE GDT580SMF7ES Arrived onsite for customer complaint of dishwasher not drying dishes. Removed control from bottom of unit and found heater relay shorted with burn spots. U it will need new control. Returning with heating element and dispenser as well. All water connections were dry at time of service.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 WD21X23459 (kit svc machine best)
Near Lakeway, TX 78734
Luis
Job Details: 11/19/2018
REFRIGERATOR GE PSDW3YGXCFSS "Arrived on site for cooling issue. Pierced system found high pressure on low side diagnosed faulty compressor. Removed compressor and filter drier installed new compressor and filter drier,filter drier installed has uv dye Incase of leak. Vacuumed system down unit kept vacuum recharged system to manufacture spec. Let pressure stabilize no change in pressure unit kept pressure. Powered unit on checked low side pressure good unit cooling down correctly"
Near Austin, TX 78733
Luis
Job Details: 11/19/2018
ICE MACHINE WHIRLPOOL KUID308ESS2 "Arrived on site for unit needing drain pump. Installed external drain pump,installed new drain tubing. Found existing water line missing oring inside line. Installed new water line,powered unit on ran water through unit no,leaks at tubing or water line ran diagnostics on unit water draining correctly. Drain pump .used 1 5304437642 (WATER LINE) from stock"
Near Lakeway, TX 78734
Luis
Job Details: 11/19/2018
REFRIGERATOR JENN-AIR JFC2089HES Arrived on site for no water or ice. Tested dispenser no water installed bypass good water flow. Diagnosed failed filter head. Installed new filter head tested water dispenser good water flow ran icemaker water filled icemaker. Checked water connections no leaks found. Filter head
Near Temple, TX 76502
Dona
Job Details: 11/19/2018
DISHWASHER WHIRLPOOL WDT790SLYM1 "Arrived on site to replace adjuster kit, when arrived found wheels had busted off of old adjuster. Replaced with new adjuster kit. Showed customer how to use new adjusters as the adjuster latch has moved to the inside. Ran unit through quick cycle to verify operations. Unit checks good and all water connections dry. Discussed soap usage with customer as unit is over sudsing a small amount. Units is filling, heating washing and draining properly. All water connections dry at time of service."
Near Killeen, TX 76549
Arthur B.
Job Details: 11/19/2018
DRYER WHIRLPOOL WED7300XW0 Arrived onsite for customer complaint of no air flow coming from dryer when in use. Removed front panel and found blower wheel pulley had come loose. Secure blower wheel pulley and installed belt. Reassembled. Dryer not heats and tumbles as intended. Good air flow now coming from unit. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Killeen, TX 76549
Arthur B.
Job Details: 11/19/2018
REFRIGERATOR GE GTS18JCPERWW Arrived onsite for customer complaint of compressor knocks when it shuts off. Inspected unit and did find condenser fan motor disconnected. Secured harness and tested unit. Found unit is cooling properly. Did hear compressor knock when shutting down. Advised customer that compressor is running as intended. No other issues found. All water connections were dry at time of service.
Near Killeen, TX 76543
Arthur B.
Job Details: 11/19/2018
REFRIGERATOR HOTPOINT HTS18GBSARWW "Arrived for customer complaint of top mount refrigerator freezing items in RC section and condensation build up. Upon inspection, found RC door has gap between seal and cabinet. Found bottom door bracket on bottom of door sagging causing door not to sit low allowing warm air to enter and run longer as usual. Adjusted door bracket and placed plastic washer on hinge. Reassembled. Both doors now sit properly to cabinet. Found no gaps between cabinet and door. No other issues found. No water source connected to unit at time of service."
Near Killeen, TX 76543
Arthur B.
Job Details: 11/19/2018
DISHWASHER KITCHENAID KDPE234GPS0 Arrived onsite for customer complaint of dishwasher 3rd level wash arm keeps off. Found 3rd level arm holder broken. Removed manifold and installed new arm and retainer. Reassembled. 3rd Level washarm now secured and works as intended. All water connections were dry at time of service.
Near Austin, TX 78703
Scott
Job Details: 11/19/2018
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site ,for poor washing . Found wash motor completely dead .replaced sump and motor . Ran diagnostics and all checked great . No water leaks detected at time of service . Job complete"
Near Austin, TX 78744
Scott
Job Details: 11/19/2018
RANGE WHIRLPOOL WFE525S0HW0 Arrived on site replaced handle . All checked good with range .
Near Nolanville, TX 76559
Arthur B.
Job Details: 11/19/2018
MICROWAVE WHIRLPOOL RMC305PVS01 "Arrived onsite for customer complaint of wall microwave not heating. Uninstalled unit and found magnetron failed. Removed magnetron and installed new capacitor,diode using personal stock. Reassembled. Tested unit and found door error appears and could not start. Checked all door switches and all check ok. Will need to call Techline Monday to advise. Possible control issue. No charges for part or additional labor."
Near Round Rock, TX 78665
Jerry C.
Job Details: 11/19/2018
REFRIGERATOR WHIRLPOOL GX5FHTXVB07 "GX5FHTXVB07 Arrived to inspect ice within fc. I found the lower metal basket had dislodged and skipped back, contacting the slide communicating rod and preventing complete closure of the door. I corrected the basket issue and tested the slide/door closure system. The unit was making a loud vibration noise and after squaring and leveling the chassis/doors, the noise was corrected. I tested and verified the defrost system worked as designed. No leaks observed during service.
Near Austin, TX 78737
Luis
Job Details: 11/19/2018
REFRIGERATOR WHIRLPOOL WRF736SDAM12 "Arrived on site for unit shutting on and off. Reset unit,unit powered on then off then powered on diagnosed failed main control. installed main control powered unit on unit working as designed."
Near Georgetown, TX 78628
Thomas L.
Job Details: 11/19/2018
RANGE JENN-AIR JES9800CAS02 Arrived on site and replaced shorted left front. All operations are now normal.
Near Belton, TX 76513
Dona
Job Details: 11/19/2018
WASHER WHIRLPOOL WTW7800XW2 "Arrived on site to replace bearing kit due to error code and bearing failure. Used bearing kit, tub puller, and bearing tool for replacement. After replacement, unit no longer has error and no abnormal noises. Wet tested and found no leaks. Unit is running to specifications. Customer to monitor unit to ensure no leaks after bearing and seal replacement."
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/19/2018
OVEN HOTPOINT RGB746HED3WH "Arrived on sote for not holding heat. Found igniter close to failing. R&R be burner and tested good, found sensor out of range as well. R&R sensor and tests good"
Near Round Rock, TX 78664
Tyler B.
Job Details: 11/19/2018
RANGE GE JGB660SEJ4SS Arrived on site for complaints of gas smell. Found no leaks on site. Found user had drip cover on bottom of oven covering flame hole causing drip cover to burn and cause odor
Near Round Rock, TX 78664
Tyler B.
Job Details: 11/19/2018
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site for control replacement R&R controll and tested good
Near Austin, TX 78703
Chase
Job Details: 11/19/2018
VENTHOOD KITCHENAID KXW4336YSS0 Dropped off port on customers porch and sat in that chair closest to the door. Part was already paid for
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/16/2018
OVEN JENN-AIR JJW2830DS01 Arrived on site. Cust states shes doesnt have this oven no more. Jennair ended up replacing unit. Created new workorder for cust wth MS and will need control and console to repair unti.
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/16/2018
OVEN JENN-AIR JJW2830DS01 Arrived on site. Cust states shes doesnt have this oven no more. Jennair ended up replacing unit. Created new workorder for cust wth MS and will need control and console to repair unti.
Near New Braunfels, TX 78130
Diego G.
Job Details: 11/16/2018
OVEN JENN-AIR JJW2830DS01 Arrived on site. Cust states shes doesnt have this oven no more. Jennair ended up replacing unit. Created new workorder for cust wth MS and will need control and console to repair unti.
Near San Marcos, TX 78666
Robert
Job Details: 11/16/2018
COOKTOP WHIRLPOOL WFE515S0EB1 "Arrived on job to replace switch and burner. Switch shorted and burned burner shorted and porcelain cracked. After replacement of parts test, operation normal."
Near Niederwald, TX 78640
Leonardo
Job Details: 11/16/2018
OVEN WHIRLPOOL WOD51EC0AB05 Arrived on site to test unit for liner being damaged. Took pictures and talked to whirlpool. Send picture to tech support and per whirlpool tech damaged was not caused by the unit. Job complete File#7723439887
Near , TX 78748
Leonardo
Job Details: 11/16/2018
OVEN WHIRLPOOL WGE745C0FS00 Arrived on site to test unit for oven not heating correctly. Test unit and found upper and lower sensor opened error codes. Replaced sensors and found board not closing relay for lower bake. Replaced control test unit and unit test good job complete unit heating correctly.
Near Martindale, TX 78655
Robert
Job Details: 11/16/2018
RANGE WHIRLPOOL WFE505W0HW0 Arrived on job to replace cooktop. Cooktop ordered wrong color needed to be white. Ordered new cooktop in white ; ordrng 1 W11175877 (COOKTOP)
Near Austin, TX 78757
Luis
Job Details: 11/16/2018
REFRIGERATOR FRIGIDAIRE FFHT2126LW2 Arrived on site for door not sealing found door not fully closing. Adjusted door hinge added washer checked door operation good fresh food door sealing correctly
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/16/2018
MICROWAVE JENN-AIR JMC2430DS00 arrived on site. Check for display issues. Found error code F2E1 for stuck key. Will need console assembly to repair unit. Rescheduled for 11/19/18. Customer states they will be out of town but someone will be at the home just in case if nobody answers phon on return visit. Gate code 1231. ; ordrng 1 W11229663 (CONSOLE )
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/16/2018
MICROWAVE JENN-AIR JMC2430DS00 arrived on site. Check for display issues. Found error code F2E1 for stuck key. Will need console assembly to repair unit. Rescheduled for 11/19/18. Customer states they will be out of town but someone will be at the home just in case if nobody answers phon on return visit. Gate code 1231. ; ordrng 1 W11229663 (CONSOLE )
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/16/2018
MICROWAVE JENN-AIR JMC2430DS00 arrived on site. Check for display issues. Found error code F2E1 for stuck key. Will need console assembly to repair unit. Rescheduled for 11/19/18. Customer states they will be out of town but someone will be at the home just in case if nobody answers phon on return visit. Gate code 1231. ; ordrng 1 W11229663 (CONSOLE )
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/16/2018
OVEN JENN-AIR JJW2830WS02 Arrived on site. Check for rack issues. Found service pointer for rack update. Cust needed to reschedule repair. Office to resch due to no signal ; schdld next appmnt for 11/20 TUE !
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/16/2018
OVEN JENN-AIR JJW2830WS02 Arrived on site. Check for rack issues. Found service pointer for rack update. Cust needed to reschedule repair. Office to resch due to no signal ; schdld next appmnt for 11/20 TUE !
Near New Braunfels, TX 78132
Diego G.
Job Details: 11/16/2018
OVEN JENN-AIR JJW2830WS02 Arrived on site. Check for rack issues. Found service pointer for rack update. Cust needed to reschedule repair. Office to resch due to no signal ; schdld next appmnt for 11/20 TUE !