Arrived on site to test unit for not draining. Found drain motor getting power but not spinning. Replaced drain pump test unit and unit test good job complete

"Arrived on site to test unit for tub sitting sideways. Found rear suspension bushings were broken. Replaced suspension and bushings, tested unit, unit works good. Found no signs of damage to tub. No leaks detected. Job complete."

Arrived onsite for unit not agitating. Looked under the unit and found that the wrong actuator was installed from the factory. Had actuator from truck stock to replace. Replaced Actuator. Tested unit. Unit tested good. No issues at this time. Job complete

"Arrived on site for icemaker issues. Diagnosed icemaker overfilling replaced defective icemaker ran new icemaker through a cycle passed,ran fill test passed.

"arrived on site for loud noise while dispensing water. Tested dispenser loud noise and weak water flow,installed bypass same issue diagnosed a defective filter head. Replaced filter head checked lines and connections no leaks,tested water dispenser unit working as designed.

Arrived on site to replace control board. Replaced board test unit and unit heated to 350 with out turning off. Job complete. Ran for 20 minutes and still working.

Arrived on site to test unit for door not staying on. Found left hinge lock broken. Test unit and unit test good job complete.

Arrived on site to test unit for unit sparking. Test unit and found burned out cap and diode. Will need new cap mag and diode

"Arrived on site for no cool. Powered unit on compressor and fans powered on no frost forming on evaporator found traces of oil on evaporator. Replaced evaporator,compressor and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.

Arrived on site(RentACenter) to test unit for multiple cycles needed to finish drying

Arrived onsite for unit not cooked in the refrigerator. Found that the fan in the evaporator cover was not working as found in trying to force it to turn on.

Arrived on site to test unit for normal led not working. Test uni and found shorted console. Replaced console test unit and unit test good job complete.

"Arrived on site to test unit for not baking. Found cooling fan running upon arrival. Found oven sensor was reading hotter than actual temp. Replaced sensor, tested unit, unit works good. Bake and broil elements tested good. Job complete."

"Arrived onsite and replaced door track assemblies, fixed upper drawer and tightened door handle. All checks good. Advised customer on repairs."

Arrived onsite and found extensive ice had pushed freezer heater harness clip apart so the heater circuit was broken. No parts needed. Completely defrosted and corrected heater harness.

"Arrived onsite the unit not staying at consistent temperatures. Customer said the unit at one point was extremely cold and then it started dropping in temperature and been consistently not cooling as good as it should. Took temperatures in the unit and got 32 degrees in freezer, and 46 degrees in the refrigerator. Use black light to see for any coolant leaking from the compressor and did not see any type of coolant leaking. Looked at the back of the freezer and refrigerator evaporator and couldn?t find anything.

Arrived on site. Diagnosed a defective right side door not sealing correctly replaced door assembly checked door seal good.

Arrived onsite and installed chute and trap. Advised customer on repair and unit design. All checks good.

Arrived onsite and replaced the control per prior diagnosis. Calibrated. All checks good. Advised customer on unit design.

"Arrived on site to test unit for not spinning. Took unit apart and found door switch was missing bottom half. Switch contacts were not making contact. Put switch back together, tested unit, unit works good. Job complete."

Arrived onsite to replace the control to the unit for light issues. Replaced control. Did not fix the issue. Need to try and order old control type. And possibly the LEDs inside of the unit are not working to illuminate the rest of the cabinet. Spoke with SW to help diagnose the issue further. Ordered parts. Ordered parts office to reschedule ; ordrng 3 WR55X11132 (cover led asm ff)s and 1 WR55X11169 (pcb board main)

"Arrived on site. Ui consistently switching to unlock and lock on its own,defective freezer led. Replaced led module and ui power cycled unit leds all working tested ui working correctly. Unable to change fresh food temp due to high temp reading because unit was powered off at time of visit,advised customer to let unit reach proper temp in 24 hrs hit reset button and should be able to change temp setting. ; used 1 W11462342 (Led) from stock"

Arrived onsite and adjusted door alignment for proper closure every time. Advised customer on manual closure and to never slam door. Unit is now operating as designed. Ordering console due to glitching and sporadic function problems. Office to reschedule.; ordrng 1 W11297726 (Ui)

Arrived onsite and replaced drain tube and drip pan. Advised customer to monitor unit for further leaking in case it is a structure leak.

Arrived on site for a defective condenser fan motor. Replaced defective motor powered unit on condenser fan running as designed.

Arrived on site for water leaking diagnosed a frozen drain in evaporator compartment. Defrosted drain removed ice build up in drain checked water drainage good.

"Arrived on site for no cool. Fans running,found compressor not powering on,checked voltage to inverter good reading 120vac and 6vdc diagnosed a defective inverter. Part is on back order informed customer will still order part. ; ordrng 1 12002799 (Inverter control)"

Arrived on site for dishwasher not completing cycles. Upon further inspection found the UI was non responsive. We gained access to the UI and found no visible damage. We replaced the main control and reassembled the unit. Still the UI would not respond to commands indicating the UI is bad and needs to be replaced. Ordering UI rescheduled. ordrng 1 W11165145 (UI)

"Arrived on site for sealed system repair. I gained access to the compressor and dryer. I punctured the dryer and found the system fully charged. I found the compressor no building pressure. I installed a new compressor, Orion board, non-uv dryer, and access valve. I pulled a vacuum on the system and found it holding vacuum. I put a measured charge of 4.65 oz into the system and found it holding. I put the unit into normal operation no found the pressures building as designed. Job complete."

Arrived onsite and found unit with actuator failure. Ordering actuator to repair. ; ordrng 1 W10913953 (Actuator)

Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjusters test unit and unit test good job complete.

"Arrived on site and inspected washer and found customer was attempting a wash with one bathmat, took one picture. Explained how single item will never spin out properly because it is always unbalanced. Emptied washer and ran all functions in diagnostic cycle and confirmed everything is working properly Discussed correct loading procedure, job complete"

Arrived onsite and replaced right refrigerator door. Unit is now operating as designed. All checks good.

Arrived on site to install previously ordered parts. Removed and replaced the element and cooktop. Reassembled and unit tested as designed. Customer satisfied. JOB COMPLETE

"Arrived on site to inspect unit for not spinning normally when washing. Upon inspection found the unit leaking gearcase oil. Complete"

"Arrived on-site to inspect unit for leaking, upon inspection found the drain pan clogged with debris, cleared debris and cleared ice. All functions returned. Complete"

Arrived on site for Machine has a noise and it doesn?t start. Placed in diagnostics and F5E3 came on (lid lock failure). This was the only error. Cleared error code. Checked connection of lid lock to board. Checked good. Removed lid lock connector from board and checked resistance at lid lock. Lid lock out of range. Removed lid lock and installed new lid lock. Ran diagnostics and washer completed all cycles as designed. Job completed.

Arrived onsite and found pinched water line. Unpinched and secured to prevent pinching in future. Unit is now operating as designed. Advised customer on repair.

"arrived onsite for unit giving error codes. Put unit in unit and got errors F5E2 F5E3 F0E3 F0E2 F2E1 . Erased the codes and started over with automatic diagnostics. Unit got as far as number 4 and stopped because the lid did not lock as it should have. Called Techline, had me do a manual testing on the lid lock. The lid tried to lock but did not fully lock give the lock error codes again. Check continuity on the lid lock harness. Everything Checked good, but recommended to replace the latch and the lid, if the lid is some how de magnetized it won?t lock properly. spoke with sterling got sr#7731152218. Ordered parts. Office to reschedule ; ordrng 1 W10787880 (latch) and 1 W11038208 (lid)"

"Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker installed on previous trip has faulty bail arm mechanism, installed new icemaker and tested unit. Found all is functioning properly at this time and no leaks were found at time of service."

Arrived on site to test unit for gas smell. Test unit and found oven turning on for more heat but then it wont ignite after pre heating so it releases gas but not flame so thats the cause of gas smell. Will order new bake burner and will replace bake burner and igniter and valve on return visit. Office to reschedule. ; ordrng 1 WP9758078 (Bake burner)

Arrived on site to install previously diagnosed igniter. Upon arrival disassembled unit and installed new igniter. Reassembled the unit and tested all heating settings. All functions operate as designed.Call complete.

"Arrived onsite for burners not functioning and cooktop showing on, when off. Upon arrival also found display with error code F1E0 internal board failure.

Arrived on site to install previously diagnosed parts. I installed the new lower wash arm and then tested the unit. I found it working as designed. I observed no leaks at the end of service. Call complete.

"Arrived on site and found saved error codes F28, F22, F34. Attempted a diagnostic cycle and latch will work but Washer sit idle for several minutes before giving an F 28 again. Motor control is the primary failure and if needed would also bring back control board and door latch.

Arrived on site to diagnose a refrigerator that is not producing ice or dispensing water. Found filter head faulty and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site for washer not cleaning clothes. Inspected unit and work area. Found stand pipe only 26 inches from floor. Found actuator to engaged with cam. Found failed actuator. Removed actuator and installed new. Performed diagnostic mode and ran calibration cycle. Tested all components. Informed customer on standpipe need to be 36 inches from floor. No water leaks detected from unit.

Arrived on site to install previously diagnosed parts. I powered off the unit at the breaker and then installed the new console. I powered the unit back on and tested it. I found it working as designed. Call complete.

"Arrived onsite for ice bin splitting apart once again. Looked at the ice bin, and saw it was splitting apart. The auger had some how pushed the auger out and made the front face split away from the bin and was kind of broken. Went ahead and replaced the bin and auger. No issues at this time. Job complete"

Arrived on job for complaints of not cleaning well. Instructed customer on up keep of dishwasher.

Arrived onsite for refrigerator not cooling. Upon arrival found unit cooling was off. Turning cooling on and unit is now operating as designed. Showed customer how to turning cooling on and off. Job Completed.

"Arrived on site to install previously diagnosed parts. I installed the new control, UI, and thermistors. I then ohmd out the thermistors and found them now good. I waited for a frost pattern to appear and found it cooling. The unit is working as designed. Call complete."

"Arrived on site for refrigerator FC light not working. Inspected unit and work area. Removed FC light and found harness had came out of connector. Was able to remove quick connector and wire new light in to connector. Installed new light and tested light operation. Tightened all door handles. All tested good, no water leaks detected."

"Arrived on site to test unit for condensation and frost build up in both FC and RC. Found a paper clip on FC gasket causing air leak. Found top left corner of RC, gasket is not sealing properly. Cabinet trim piece is bent inward preventing gasket from sealing. Spoke with tech line and was told to have customer contact customer service. Job complete.SR#7731155420"

Arrived on site to test unit for turning off 45 minutes in. Found wash motor over heating replaced sumpAnd motor and latch test unit and unit test good job complete.

"Arrived on site for customer complaint of both ovens not heating properly, and bottom vent missing. Found both upper oven to be 50-75 degrees lower then set temperature depending on what temperature you set the unit to. Found failed control boards and missing bottom vent. Ordering controls, sensor, and vent ; ordrng 1 WPW10351279 (Bottom vent)"

"Arrived on site for customer complaint of light not working, found socket had fused the bulb to inside housing of socket. I replaced socket and bulb, unit tested good."

Arrived onsite for dishwasher no heat. Upon inspection I found the complaint is wrong and there is a rack wheel that has broken off and a stop has fallen off. I tested the unit and all functions passed in diagnostics with no error codes present. The customer says she added rinse aid 6 months ago and has never added more and the dispenser has never emptied the rinse aid. I am ordering the wheel and stops and returning with the control and dispenser. Office to R/S due to part availability. ; ordrng 2 WP8565925 (Stop)s and 2 W10888592 (Wheel)s

Arrived on site to test unit for no ice production. Found water was barely trickling out of fill tube. Verified valve not opening properly. Needing valve to fix issue. Office to reschedule.; ordrng 1 W10897719 (Valve)

"Arrived on site to install previously diagnosed and ordered parts. Due to the defrost thermistor failing and the unit not defrosting properly, I removed and replaced the hv control and FC evap motor/harness and tested defrost. The defrost is operating as designed. I set the defrost time to 8 hrs in test #7. Vacuumed the water from the drain pan under the unit. Unit is operating as designed.No water leaks observed during service, job completed."

"Arrived on site for customer complaint of upper rack broken, found broken/missing stops and broken adjusters. I replaced stops and adjuster kit, unit tested good."

Arrived onsite for unit not starting baking cycle. Looked at the unit and saw that the time was flashing extremely fast. Replaced control. Tested unit. Unit tested good. Oven working at this timeNo leaks at this time. Job complete

Arrived on site for damaged wall oven. Upon arrival customer notified us that the unit is unused because of a broken glass panel. Upon further inspection discovered the glass pack was shattered and glass shards in the hinges not allowing the door to shut properly. Ordering glass pack and new hinges. Office to reschedule when we have an ETA on parts. ; ordrng 1 W11295339 (Door glass) and 2 W11220345 (Door hinge)s

"Arrived on site and replaced Gearcase, belt, cam kit, and shield, and actuator. After replacement confirm cracked operation by running a diagnostic cycle, job complete"

"Arrived onsite for washer making noise. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed. Customer ran a normal load and unit is functioning properly. Customers concerns were normal noises associated with shifter motor. Instructed customer on use and care , cycle selection and proper loading. Job complete"

"Arrived on site to inspect unit for not cooling, upon inspection found the unit was not starting the compressor, replaced start device and compressor started. 1.0 amps from the compressor. Tested with no issues. Complete"

Arrived onsite to install previously diagnosed parts. I installed the blower fan motor assembly. I tested the unit and it is working as designed at this time. Job complete.

"Arrived on sore to diagnose a dryer that was making some noise when running. Ran unit and could hear scraping from the front of the unit. Removed front panel and saw the felt was folded back and had separated from part of the drum, causing some metal on metal contact. Reattached and glued felt to the drum with truck stock adhesive. Ran unit and verified felt is staying in place and working as designed. Call complete."

Arrived on site to replace mag cap and diode. Replaced all parts test unit and unit test good job complete. Job complete.

"Arrived on site for refrigerator not cooling in freezer. Inspected unit and work area. Found FC door not sealing. Found item in pizza storage not allowing door to close. Will need to remove ice from track and shelf to get door to close correctly. Removed ice from track and drawers. Tested door operation, found closing and sealing correctly. All tested good, no water leaks detected.

Arrived on site and inspected top load washer leaking issues. Confirmed the complaint and accessed the back panel and observed water streaming down the back wall. Discovered the issue were being caused by a defective valve. Removed and replaced the valve and unit tested properly without leaking. Customer satisfied. JOB COMPLETE

Arrived on site for refrigerator leaking water and not making ice. Upon arrival I found no clogs in drain line of freezer. Icemaker was over filled and also had cracks in liner on backside of icemaker causing water to fall into venting for rc from FC. I cleared all water and installed new ice maker. After further testing I found new ice maker was no longer leaking into FC or rc. Call complete

Arrived onsite for dishwasher broken parts.upon arrival found unit top arm would not stay in position and was damaged put new top air in and put unit through diagnostics test. With new top arm is staying in position. Job Completed.

"Arrived on site for customer complaint of condensation at top of fresh food section on right side. I found unit is in the garage and the humidity control was turned off. I added silicone to cabinet of RC and turned on humidity control, unit tested good, if problem continues, will need RC door gasket."

"I arrived on site for a combo wall oven with the MW light out and intermittent door issue. Upon arrival the customer provide me with a video of the issue. While unit is in use the door is open error code is thrown, and even when they fix it the unit will not start again. After they reset the breaker the MW will still not run. It will just randomly start working again. Tpon further inspection I found the frame, door, and hinges in good shape. I put the unit into diagnostics mode and did not find any error codes. Although I could not fully remove the unit to diagnose due to installation. Per prior services we requested the customer have a certified electrician remove the unit. I called techline and spoke to Steve and received SR# 773151724. Steve agreed that he does not believe it is a door/hinge issue, but an electrical one. However, he stated the unit needs to be removed and they have to reroute the cable in order for the unit to continue to have power for service. Steve informed me that we will then be able to call back into techline. At the time of service we could not do anything, the customer stated he will reach back out to WP if they have the issue again. Call complete."

"Arrived on site to diagnose dryer that is not getting any heat. Ran unit and found unit powering on and tumbling, but not heating at all. Checked and found good voltage at terminal block. Checked resistance on safety devices and found the thermostat open. Replaced thermostat with part WP3387134 from ticket 304480. Retested unit and verified that all is working as designed. Unit is properly heating and no voltage drop found. Call complete."

"Arrived on site to diagnose refrigerator that customer says is not cooling well on refrigerator compartment and has a semi stiff shelf. Checked shelf and found it is sliding in and out, but has a tiny bit of friction on the drawer and slides. Advised to have maintenance grease slides. I checked temp in the RC and found unit is cooling, however the airflow channels on the top shelf were completely blocked and air was not circulating to be able to produce a complete cool. I moved items out of the airflow channel and checked temps. Verified temperature dropped by over 13 degrees rapidly with proper airflow, and unit is working as designed. Call complete."

"Arrived on site to check dishwasher for not drying. Entered diagnostics, no stored errors. Ran test cycle and all functions including heater check good. Advised customer on drying expectations. Customer is using rinse aid, refilled on site. Explained options for improving drying results, running hot water prior to starting, leaving door open after cycle and function of rinse aid. All checks good, job complete"

"Arrived on site to replace compressor, filter drier, coupler, and evaporator. After replacing and recharging the unit with 5.5 oz of refrigerant, unit started cooling. Customer also mentioned the lights not all working, I found freezer light and all the top lights in the RC not working, I replaced the freezer light module, still no lights, I replaced all other lights with a jumper to try and locate the bad module, still none of the lights came on, found failed LED power supply control, I replaced control, unit tested good.

Arrived onsite and found unit operating with airflow blockage from food which caused ice to form and further block air flow. Exposed evap and Cleared all ice. Replaced evap motor and thermistor. Advised customer to reduce storage to improve airflow.

Confirmed the unit had heat, but found the customers dryer ventilation system is heavily clogged. Customer will need to get ventilation system cleaned for unit to work properly. JOB COMPLETE"

Arrived onsite and replaced fuse. Unit is now operating as designed. All checks good.

"Arrived onsite for dishwasher leaking, upon arrival customer stated unit was not operating as designed construction had messed with drain causing issues. Job Completed."

"Arrived on site to install previously diagnosed part. Removed gearcase and installed new gearcase. Customer let me use their sink and dish soap to remove grease from belt, splutch, and dust cover. Ran calibration and then auto diagnostics. Washer running as designed. Job completed."

Arrived onsite for washer not cycling and not draining properly. Upon inspection I found a lid latch error code stored in the unit. I replaced the lid latch assembly and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

Arrived on job to replace previously diagnosed part. After replacement test operation

"Arrived on site for no ice and not powering on. At time of visit unit off and drain pump running,after pump shut off unit powered on,ran diagnostics ran external drain pump and unit reset itself diagnosed a defective external drain pump. Replaced external drain pump ran pump,no leaks from tubing and unit drained,ran diagnostics all test passed.

Arrived on site to complete sealed system repair that needed to be vacuumed out to verify if there are any leaks and then recharged with refrigerant upon arrival found unit unplugged. When I plugged in my vacuum pump it immediately sounded like my vacuum pump was gonna blow up then I unplugged my vacuum pump and checked voltage at the outlet and found 212.3 V and more coming from 120 V power source. I ended up having to run an extension cord to another 120 V outlet to safely run my vacuum then pull the vacuum on the fridge and found that there were no leaks in the unit I recharge the system with 6.3 ounces of refrigerant and then plug the freezer into my extension to get a safe 120 v. After letting unit run for 30 minutes I found that the psi ranges were accurate and there were no signs of leaking and the temperatures in the deep freeze drop very quickly I informed customer of my findings with the outlet and they had stated that unit had a previously repaired outlet before the issues with the freezer had started. Informed customer that they would need to get a proper electrician out there to verify the integrity of the outlet and figure out whats going wrong. Call complete

"Arrived on site to inspect dryer not drying clothing. Upon further inspection, the customer advised that the unit is not drying the clothing on timed dry at 50 mins. Using my vent test kit, I tested the airflow to the unit and it failed. Customer advised that they had the vents cleaned recently after previous service call. I verified the vents going up to the attic and they were cleaned. I tested temps at the back vent with the hose on and temp range was 130-180 degrees. With the hose off, temps were within range at 163 degrees. I contacted techline and spoke to Joel and advised of the complaint and my findings. Joel advised that there is an airflow issue with the vents going up to the roof that theyre possibly too long and referred me to the installation sheet in service matters tech sheets. Joel provided SR#7731150941. I removed and replaced the thermostat and cutoffs and retested. Unit is operating as designed. I explained the customer that someone will have to inspect the vent going up to the roof and refer back to the installation sheet. I provided the installation vent chart to the customer (photo). No lint observed during service, job completed."

Arrived on site for to install rc gasket. We installed the gasket and found the new gasket not sealing and tearing in multiple places already. I am ordering the complete door to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 LW10599404 (Door)

"Arrived on site for Low Ice Production - Bottom Freezer. Customer showed me ice bin and there was only one tray worth of ice inside bin. Took temps at ice maker vent and got 20. Took temp in fridge and got 43. Took temp in freezer and got 10. Removed evaporator cover and found frost pattern only built up on the bottom two tubes and half of third. We will need to schedule an SS tech to return. Ordering compressor, drier, coupler, and evaporator to have SS tech return and complete the repair. ; ordrng 1 WPW10466675 (Compressor) and 1 876765 (Tube kit) and 1 W11506635 (Coupler) and 1 WPW10608485 (Evaporator)"

Arrived onsite and found fridge and freezer only barely chilled. Found frost pattern indicating loss of coolant. See pic. Compressor drawing only .6 amps. Office to reschedule.; ordrng 1 W10160407 (Compressor) and 1 Tj90sf8404 (Access valve) and 1 WPW10143759 (Dye drier)

Arrived on site replaced console and control. Unit started flashing errro code . Ordering control but recommended changing sensor first . Ordering sensor and control; ordrng 1 WPW10181986 (Sensor) and 1 W11528177 (Control)

"Arrived onsite to inspect unit for not washing quietly, upon inspection found the unit was working to specs but the customer was loading it unevenly. Tested loaded with 4 towels and found no issues. Instructed customer on proper use. Complete"

Arrived onsite and found unit operating with failed actuator. Ordering actuator to repair. ; ordrng 1 W10913953 (Actuator)

"Arrived on site for no cool and damaged door. Pierced low side diagnosed a leak in the system,replaced evaporator compressor and filter drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good,replaced damaged door and nameplate"

"Arrived on site to inspect dryer not turning off. Upon further inspection, I test3d the unit by turning it on and turning the timer dial to the off position and the unit continued to operate. I removed and replaced the timer and retested and the unit is operating as designed. No lint observed during service, job completed."

"Arrived on site to replace both controls and UIs from previous diagnosis. Replaced parts, tested unit to 350, unit works good. No leaks detected. Job complete."