Near Round Rock, TX 78681
Scott
Job Details: 02/08/2021
WASHER WHIRLPOOL MVWX655DW1 Arrived on site for washer not completing cycle . Ran diagnostics got off balance load error . No oil on gearcase but tub wobbled during spin . Also could tip tub back and forth with hands . Unit also making noise in spin. Will need gear case replacement and hub. no water leaks detected at time of service. Job complete .
Near Georgetown, TX 78626
Jimmy J.
Job Details: 02/08/2021
WASHER WHIRLPOOL WTW4816FW2 Arrived on site for WHIRLPOOL WASHER-NOT WORKING. Placed in diagnostics and the washer turned on. Checked voltage at the wall and was getting 120. Ran through diagnostics and the control was not responding. Will return with control once it comes in to return and complete the repair. Will need AUTHO for control. ; ordrng 1 AUTHO (AUTHO - control)
Near Austin, TX 78731
Kevin
Job Details: 02/08/2021
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site and inspected microwave and found surround is damaged, replaced it and microwave is correct, job complete"
Near Austin, TX 78735
Dona
Job Details: 02/08/2021
DRYER GE DPSR610EG5WT "verified M&S with customer. Customer stated that the unit does have heat but is taking excessive time to dry. Had customer put unit on cycle and leave door open while running so that we could see the heater. Heater turned on and was running cforrectly, had customer check airflow and airflow was minimal. Had customer shut the door and run cycle and customer opened the door and could feel the heat. At this time the excesive dry time seems to be an airflow issue not a heating issue. Customer needs to have ducting looked at.
Near Austin, TX 78735
Dona
Job Details: 02/08/2021
VENTHOOD WHIRLPOOL RH2630XDB1 "verified M&S with customer, customer fixed the light bulb which was the issue with no lights, also at this time the fan switch is working and motor is working as well. Due to the unit working at this time no repair is needed."
Near Pflugerville, TX 78660
Matthew
Job Details: 02/08/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived onsite for dishwasher not operating. Upon inspection found power connector at junction box was loose. Secured connector, tested unit and is functioning properly. Job complete"
Near Leander, TX 78641
David S
Job Details: 02/08/2021
OVEN WHIRLPOOL KEHU309SSS03 Arrived on site for microwave oven combo turning itself on and off. I inspected the unit and work area. While I was pulling the unit out of the cabinet the oven display kept changing the settings and turning the oven on.
Near Austin, TX 78731
Luis
Job Details: 02/08/2021
REFRIGERATOR MAYTAG KSC23C8EYY02 "Arrived on site for cooling complaint. Found evaporator incased in ice diagnosed a failed defrost thermistor. Defrosted evaporator replaced fan assembly and defrost thermistor,secured thermistor to correct location on suction line using foil tape and a zip tie ; used 1 W10316760 (Thermistor kit) from stock"
Near Mustang Ridge, TX 78610
Richard
Job Details: 02/08/2021
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived onsite for the microwave light not working. During testing found that the bulb was no good. Replaced bulb and issue was resolved. Complete
Near Spicewood, TX 78669
Brandon
Job Details: 02/08/2021
OVEN KITCHENAID KOSE500ESS01 "Arrived on site for customer complaint of oven not working after self clean, fount control fuse and TOD failed I replaced both parts, unit tested good. TOD
Near Pflugerville, TX 78660
Cliff
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found water in the bottom of RC and ice in the bottom of FC. Pulled unit out and found heavy condensation on back wall of refrigerator that is leaking down towards the compressor compartment. This is due to collapsed insulation inside wall.
Near Round Rock, TX 78681
David S
Job Details: 02/08/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site for ice maker not working. I inspected the unit and work area. I did a temp test in the freezer and found it at 0 degrees. I gained access to the ice maker wiring and found the wiring not all connected.
Near Georgetown, TX 78633
Lou
Job Details: 02/08/2021
WASHER GE GFWH1200H1WW "Arrived on site to inspect washer not filling with water and not washing. Upon further inspection, I placed the unit in diagnostics and checked error codes. I found E22 & E42. Cleared the codes and cycled power to the unit for 30 seconds. Placed back into diagnostics and tested the unit. Unit motor failed to operate and found the inverter board to be bad. Tested the fill valve and it did not reach level. repair the unit by replacing the motor/control & valve. No water leaks observed during service, job completed. Unit left unplugged for safety."
Near Austin, TX 78732
Brandon
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived on site for customer complaint of unit not cooling, found sealed system issue. Compressor running, ball of ice on cap tube at evaporator,Sealed system repair, compressor, evaporator, filter drier and access valve,
Near Austin, TX 78719
Kevin
Job Details: 02/08/2021
DRYER MAYTAG MEDC215EW1 "Arrived on site and found homeowner has an extended warranty but call was not set up properly because they said the wait was too long on hold. They called Lowes who set up service call as a cash call without informing homeowner of the difference. inspected dryer and found there is no voltage at terminal block, cycled breaker and dryer is working properly now, took 1 picture of airflow meter showing restricted. Vent to the exterior should be cleaned before dryer is used again, job complete"
Near Austin, TX 78717
David S
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for fridge shutting down. I inspected the unit and work area. I found the fridge working. After talking to the customer I found out it happens very couple of months and they have to power cycle the unit when it does. It loses all power. I tested the thermistors and all fans. I found them in all good condition. I am replacing the hv control to complete the repair. Job complete.
Near Austin, TX 78759
David
Job Details: 02/08/2021
RANGE KITCHENAID KSGB900ESS4 Arrived on site to install new front lower drawer panel on range. Replaced damaged panel. Installed new panel and retested. Unit is sliding properly and has good new panel. Call complete.
Near Austin, TX 78744
Leonardo
Job Details: 02/08/2021
OVEN WHIRLPOOL WGG745S0FS02 Arrived on site to test unit for door not closing correctly. Test unit and found frame damage preventing door to close correctly.
Near Austin, TX 78738
Robert
Job Details: 02/08/2021
DRYER WHIRLPOOL WGD4800XQ0 Arrived on job for complaints of no heat found coil open. Replaced coil and test.
Near Pflugerville, TX 78660
Matthew
Job Details: 02/08/2021
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for washer leaking. Arrived and put unit in diagnostics. Recorded Error codes for off balance and over suds. Ran test cycle and all passed. Ran full cycle and completed without fail. No leaks present at this time. Spoke to customer and seems like an intermittent issue. Found that customer was teaching children how to do laundry. Reminded customer of HE detergent use. Excessive detergent will cause over suds and cause leakage from rear of unit. Signs showed this had happened. Job complete
Near Georgetown, TX 78628
Jonathan
Job Details: 02/08/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for refrigerator having ice developing in freezer. Inspected unit and work area. Unit had the cooling turned off on arrival. Performed diagnostics mode and tested FC thermistor and defrost sensor. All passed. Measured freezer temperature between 30 and 40°. Gained access to control and measured FC thermistor at 6.9K ohms. Measured DC voltage to thermistor and found 2 volts DC. Found failed control. con Removed failed control and installed new. Measured DC voltage to thermistor and found 5 DC volts. All tested good, no water leaks detected."
Near Leander, TX 78641
Kayman
Job Details: 02/08/2021
RANGE WHIRLPOOL WGG745S0FS02 Arrived onsite for oven with strange noise coming from unit after preheat. Upon inspection I found the upper ovens ignitor would intermittently not ignite the gas during cycles after preheat. I found the ignitor warping away from the manifold. I am ordering the Ignitor oven (WPW10324738) ignitor bake (WP7432P143) ; ordrng 1 WPW10324738 (Ignitor) and 1 WP7432P143 (Ignitor bake)
Near Briarcliff, TX 78669
Brandon
Job Details: 02/08/2021
WASHER WHIRLPOOL WTW6120HC0 Arrived on site to replace main control after replacing unit tested good.
Near San Marcos, TX 78666
Richard
Job Details: 02/08/2021
WASHER MAYTAG MHW6630HC0 Arrived onsite for the washer not working properly. But I ran diagnostics and found no issues with washer and no error codes. Washer is working as designed. No parts were needed. Complete
Near Lockhart, TX 78644
Noah D
Job Details: 02/08/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher for a loose handle. Upon inspection found the handle loose, tightened handle and found no issues. Complete"
Near Kempner, TX 76539
Al
Job Details: 02/08/2021
WASHER MAYTAG MVW6230HW0 Arrived to install previously ordered part.Replaced the strike and unit tested as designed.Job complete
Near Spicewood, TX 78669
Brandon
Job Details: 02/08/2021
DISHWASHER MAYTAG MDB7959SHZ0 "Arrived on site for customer complaint of unit leaking, unit was sitting in the garage not installed, found missing drain hose clamp, I installed drain hose clamp and explained to customer unit would have to be installed to properly diagnose.
Near Hutto, TX 78634
Matthew
Job Details: 02/08/2021
DISHWASHER MAYTAG MDB9959SKZ0 Arrived onsite for dishwasher not draining water at the end of a cycle . Code F9E1 product not draining. Recommended replacing drain pump. Customer may need to make unit accessible on visit due to leveling leg inset to wood floor. Office to reschedule. ; ordrng 1 W11497943 (DRAIN PUMP )
Near Round Rock, TX 78681
David S
Job Details: 02/08/2021
DRYER WHIRLPOOL WED7120HW0 Arrived on site to install previous diagnosed part. I removed the failed HMI panel and replaced it with new. I tested the unit and found it working as designed. Job complete.
Near Austin, TX 78758
David
Job Details: 02/08/2021
WASHER WHIRLPOOL MVW6230HW0 "Arrived on site for washer throwing LD error. When unit is plugged in the drain pump just runs and runs. Original drain pump was burnt up when I tested. Replaced drain pump and retested, but unit still running drain. Ordering control to resolve. Office to schedule when we can get a control. ; ordrng 1 W11498803 (Drain pump)"
Near Georgetown, TX 78626
Jimmy J.
Job Details: 02/08/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for FREEZING ITEMS IN FRIDGE SECTION AND NOT GETTING ANY ICE OR WATER. Customer stated the fridge started making ice and water as of today. Placed in diagnostics and tested all components related to ice maker and water dispenser. All tested good. Harvested ice while in diagnostics. Customer stated they adjusted the RC temp to 42 in hopes of preventing food from freezing in RC. With this, it may have defrosted any ice build up causing the water and ice to stop producing. Adjusted legs to level out doors. Job completed."
Near Georgetown, TX 78628
Jonathan
Job Details: 02/08/2021
DRYER KENMORE 110.850884 Arrived on site for dryer not powering on. Measured voltage to unit and found correct. Tested fuses and element found all closed circuit. Tested voltage out of control and found failed control.
Near Austin, TX 78717
David S
Job Details: 02/08/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site to install previous diagnosed part. I gained access to diagnostics and found an error code for upper fan speed. This unit does not have an upper cooling fan. I found the unit not connected to WiFi. I replaced the console. I retested the unit and found it working as designed. I walked the customer through connecting the unit to WiFi. Job complete.
Near Lockhart, TX 78644
Noah D
Job Details: 02/08/2021
RANGE WHIRLPOOL GW395LEPB05 "Arrived on site to inspect oven for not heating correctly, upon inspection found the sensor working correctly, will need control to fix intermittent heating issues. Error code for overtemps. Office to reschedule ; ordrng 1 9760013 (CONTROL )"
Near Austin, TX 78759
David
Job Details: 02/08/2021
COOKTOP KITCHENAID KCGS356ESS00 Arrived on site to install previously diagnosed harness to resolve unit always sparking. Found switch harness has a switch out of position causing it to always spark. Replaced harness and retested. Unit is now working as designed. Call complete.
Near Leander, TX 78641
Kayman
Job Details: 02/08/2021
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived onsite for cooktop with burner issue. Upon inspection I found the center burner would only ignite half way. I cleaned out the orifice and the flames improved but would die out on low setting I am ordering the.Burner cap kit (W10819916) center orifice (W11217198) burner head center(W10811599).; ordrng 1 W10819916 (Burner cap kit) and 1 W11217198 (Orifice) and 1 W10811599 (Burner head)
Near Austin, TX 78744
Leonardo
Job Details: 02/08/2021
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to test unit for damaged panel. Found damaged panel replaced panel test unit and unit test good job complete.
Near Austin, TX 78744
Leonardo
Job Details: 02/08/2021
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to test unit for damaged panel. Found damaged panel replaced panel test unit and unit test good job complete.
Near Austin, TX 78739
Luis
Job Details: 02/08/2021
REFRIGERATOR JENN-AIR JSC23C9EEM00 "Arrived on site for no ice. Found broken wire at door hinge,repaired wire ran icemaker through a cycle passed,ran fill test passed."
Near Leander, TX 78641
Kayman
Job Details: 02/08/2021
DISHWASHER JENN-AIR JDTSS246GL0 Arrived onsite for dishwasher not cleaning properly. Upon inspection I found the unit un level and showing F2E2 F5E1 and F6E4. The 2 is missing half of the dog it so I will need to order a console. I leveled the unit. I found the unit not draining all the way. I checked the disposal to make sure the tab was broken. I can hear the drain pump engage and pump out water but there is water remaining in the tub after draining. I am ordering the Control (W11308811) console (W11302461) drain pump (WPW10531320) office to R/S due to part availability ; ordrng 1 W11308811 (Control) and 1 W11302461 (Console) and 1 WPW10531320 (Drain pump)
Near Leander, TX 78641
Kayman
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite to install previously diagnosed parts. I installed the diffuser and tested function. The diffuser is no longer making a loud noise and the unit is working as designed at this time. Job complete.
Near Pflugerville, TX 78660
Cliff
Job Details: 02/08/2021
WINE COOLER KITCHENAID KUBR204ESB00 Arrived on site to diagnose a wine cooler that is making unusual noise. Found defrost water collecting on lower fan ad freezing. Added silver tape to prevent water from contacting fan blade. All is working properly at this time and no further repairs needed.
Near Austin, TX 78705
Jacob
Job Details: 02/08/2021
WASHER GE WCVH4800K2WW Arrived onsite for unit not sensing or spinning correctly making noise. Tested unit. Found that the tub was spinning not correctly and scraping with nothing in the unit.
Near Leander, TX 78641
David S
Job Details: 02/08/2021
REFRIGERATOR GE PYE22KSKESS Arrived on site to install previous diagnosed part. I gained access to the drain tube from the back of the unit. I removed the failed drain tube and steamed out the drain from the back of the unit until no water came dripping back down. I installed the new drain tube. I found the unit working as designed. No water leaks detected.
Near Leander, TX 78641
David S
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for evaporator fan not working right. I inspected the unit and work area. I did a temp test in the freezer and found it at 0 degrees. I inspected the fan and found it work as designed. I turned the ice maker back on. I did a temp check in the ice maker and found it between 11 and 13 degrees. I tested the icebox fan and found it oscillating on and off in diagnostics. I put the unit into normal operation and tested voltage at the control I found the dc voltage fluctuating from the control. I replaced the control and retested the unit. I found constant voltage from the control. The unit is working as designed. Job complete.
Near Hutto, TX 78634
Paul
Job Details: 02/08/2021
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for a dryer with the wrinkle prevent not working. I tested the unit and found the timer shutting off at cool down and not advancing on the wrinkle prevent setting. I replaced the timer and set the dial to wrinkle prevent and tested it. The drum rotated a few seconds and stopped. The unit is working as designed. Call complete.
Near Georgetown, TX 78626
Lou
Job Details: 02/08/2021
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered part. Upon arrival, customer had the part to install. I removed and replaced the oven bottom panel and tested the unit. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Riesel, TX 76682
Jonathan
Job Details: 02/08/2021
WASHER WHIRLPOOL WTW4816FW2 Arrived on site for a washing machine with temperature issues. Inspected unit and work area. Customer advised that she’s getting hot water when she turns on cold water. Inspected unit and placed unit in service diagnostics. Ran an manual test on the fill valve and found the waterlines in the back of the washer were swaPped so the hot water valve was getting cold water and the cold water valve was getting hot water. Swapped hoses and tested unit. Unit is not working as designed. Call complete.
Near Waco, TX 76712
Jonathan
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced door gasket and used heat gun to reform gasket. Unit is now working as designed. Call complete.
Near Riesel, TX 76682
Jonathan
Job Details: 02/08/2021
RANGE WHIRLPOOL RF4700XEW7 Arrived on site for a range that has a left back burner that will only turn onto a hot setting regardless of the setting that it’s put on. Inspected unit and work area. Customer advised that another company had come out to replace the Internet switch but it was the wrong infinite switch. Customer had another infinite switch on hand and just wanted to get it installed. Unit is now working as designed.. Call complete.
Near San Marcos, TX 78666
Richard
Job Details: 02/08/2021
DISHWASHER KITCHENAID KDTM404KPS0 Arrived onsite for the dishwasher not washing. During testing found that the latch was not working correctly. Replaced latch and dishwasher tested good and no leaks detected complete
Near San Marcos, TX 78666
Andrew
Job Details: 02/08/2021
COOKTOP WHIRLPOOL WGG745S0FS02 Arrived on site to test unit for wrong igniters turning on. Found mislabeled manifold cover. Took picture of current cover. Need new panel inspected before hand to ensure correct labeling. Needing panel to fix issue. Office to reschedule.; ordrng 1 W10823297 (panl-mnfld)
Near Volente, TX 78641
Justin
Job Details: 02/08/2021
OVEN KITCHENAID KODE500ESS00 Arrived on site for a wall oven with excess steam and heat coming out when opening door. Found fan not turning on and replaced. Unit now working as designed. Call complete.
Near Riesel, TX 76682
Jonathan
Job Details: 02/08/2021
WASHER WHIRLPOOL WTW5105HW0 Arrived on site for a washer that’s making a squeaking sound. Inspected unit and work area. Found unit making a squeaking sound as soon as it started revving up in the spin cycle. Removed cover from underneath the unit and found the belt stripping due to a little bit of oil. Could not find any evidence of a major leak. Cleaned up the oil and replaced the belt due to the belt being completely worn. Tested unit and unit ran as designed. Call complete.
Near Pflugerville, TX 78660
Cliff
Job Details: 02/08/2021
WASHER MAYTAG MVWB765FW3 Arrived on site to replace lid for washer. Replaced lid assembly and found no other parts needed. All is working properly at this time and no leaks were found at time of service.
Near Waco, TX 76710
Jonathan
Job Details: 02/08/2021
WASHER MAYTAG MVWB765FW3 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace inlet water valve and tested unit. Found unit still not pulling in cold water. Tested voltage at the inlet water valve and found 120 V. Removed hose from the back of the unit and turned on water. Found cold water from the wall barely trickling out of the hose. I advise the customer their issue is with their water pressure inside the wall and that would be causing their no fill and not finishing out cycles issues. Call complete.
Near Bruceville, TX 76630
Tyler
Job Details: 02/08/2021
REFRIGERATOR GE GSE25HGHBHBB Arrived on site for refrigerator needing a previously diagnosed main control. Upon rival I was able to install the main control and was able to verify between cooling and defrost mode that the evaporator fan is not functioning as designed. Call complete.
Near Leander, TX 78641
Kayman
Job Details: 02/08/2021
MICROWAVE WHIRLPOOL WMC50522HS2 Arrived onsite to exchange PEX microwave. I exchanged the unit and tested operation. The unit is working as designed at this time. Job complete.
Near Crawford, TX 76638
Jonathan
Job Details: 02/08/2021
DRYER WHIRLPOOL WED6620HW0 Arrived on site for a dryer that has no power. Inspected unit and work area. Confirmed customer complaint and found the display not coming on. Tested voltage at the terminal block and found proper voltage. Tested voltage from the control going to the user interface and found proper DC voltage going to the UI. The user interface will need to be replaced for for repair. ; schdld next appmnt for 2/10 WED !
Near Austin, TX 78745
Luis
Job Details: 02/08/2021
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived on site for cooling complaint. Per customer unit will power itself off diagnosed a defective main control replaced main control powered unit on ran diagnostics all test passed. ; used 1 WPW10675033 (Control) from stock
Near Killeen, TX 76542
Wesley
Job Details: 02/08/2021
WASHER WHIRLPOOL WTW5800SW0 "Arrived onsite and replaced the motor coupler due to noise and no spin function. Found motor side bearing had stripped. Motor shaft still engages new coupler sprocket but is not tight. Unit is now operating as designed.
Near Lorena, TX 76655
Tyler
Job Details: 02/08/2021
MICROWAVE GE JE2160BF001 Arrived on site for microwave needing previously diagnosed main control. Upon arrival I installed the main control and but found unit still functioning as original complaint. I removed the control and replaced old one. I then inspected all the hardware behind control and around hv components and found old main control was still sending voltages to primary & secondary micro switch but beyond that the was no power passing to the high voltage components. I was able to repair the shorted micro switch’s and unit is functioning as designed. Bringing back new control for return. Unit now heating as designed call complete.
Near Riesel, TX 76682
Jonathan
Job Details: 02/08/2021
WASHER MAYTAG MVWX655DW0 "Arrived on site for a washing machine that is making a squeaking sound during the agitation and watch cycles. Inspected unit and work area. Customer advised that her basket is not spinning with the agitator when it goes into a spin and that it is skipping. Confirmed customers complaint and removed the agitator and hub assembly. Found the hub assembly completely stripped causing the basket not to catch with the driveshaft. Customer also had a completely rusted out agitator and offered to replace that as well with this visit. Replaced hub assembly and agitator and tested unit. Unit is now working as designed. Call complete."
Near Killeen, TX 76541
Wesley
Job Details: 02/08/2021
WASHER MAYTAG MVWB865GW Arrived onsite for repeat issue of frequently off balance loads causing failure to spin. Customer moved washer to dedicated circuit while onsite. Over load error. Stuck button error. Cleared errors. Recalibrated. All systems passed. Water flow is good. Drain is operating as designed. Customer has to wash sheets and towels every day. Customer runs continuous loads of laundry 5 or 6 days a week. Unit is operating as designed while onsite.
Near Killeen, TX 76549
Wesley
Job Details: 02/08/2021
WASHER WHIRLPOOL MVWB865GW1 Arrived onsite and found customer dealing with off balance load during use loads of towels. Advised cuetomer on adjusting loads to complete drain and spin. Also found having water retention issues and draining issues due to pinched drain hose. Repaired by adjusting position to eliminate pinch.
Near Copperas Cove, TX 76522
Al
Job Details: 02/08/2021
DRYER WHIRLPOOL WED4950HW "Arrived on site and inspected dryer that remained on for several hours.I removed and replaced the timer, but couldnt test it due to customers 240 volt unlettered on read L1/L2=24L1/N= 2And L2/N=123Customer has a defective outlet and will need an electrician to correct the issue.If CB send Thermal fuse, motor and PTS.Job complete"
Near Temple, TX 76502
Tyler
Job Details: 02/08/2021
WASHER WHIRLPOOL WTW7120HW0 Arrived on site for washer needing previously diagnosed valve and fabric softener dispenser. Upon arrival I was able to install diagnosised parts as well as reassemble and retest the unit to make sure that there were no leaks on any cycles what so ever before during or after call
Near Kyle, TX 78640
Dona
Job Details: 02/08/2021
WASHER MAYTAG MHW5630HC0 "verified M&S with the customer, customer described the load that he had last used and that he had filled the washer to the top with dog blankets- he had also used 3 tide pods which caused excessive sudsing, in this occurance the water will leak out the vent on the back. Customer is going to run a load of towels with no detergent to disperse the suds.No technician is needed to be dispatched at this time."
Near Liberty Hill, TX 78642
David S
Job Details: 02/08/2021
DISHWASHER WHIRLPOOL WDF330PAHS4 Arrived on site for dishwasher missing kick plate clips. I replaced the clips. I ran the dishwasher through a diagnostics cycle. I found it working as designed. No water leaks detected.
Near Leander, TX 78641
Kayman
Job Details: 02/08/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for wall oven not responding to touch. Upon inspection I found stored error code for F6E4 for control state status. I cycled power but I could not get a response from the console. I replaced the main control and console. I powered the unit on and tested the functions. Th touch sync is better but when you try to connect to WiFi the unit starts lagging badly in the WiFi connect section. I am not able to select search for network. I also found a error of F6E0 on the new console. I contacted tech line regarding the issues SR#7729940842 we determined that the new console I installed is faulty, I am ordering another console for return service. Ordering (W11296171). Returning tech makes sure all functions are working correctly. Office to R/S due to part availability. ; ordrng 1 W11296171 (Console)"
Near Kempner, TX 76539
Al
Job Details: 02/08/2021
DISHWASHER GE GDT545PGJ6BB Arrived on site and inspected dishwasher not starting.Confirmed the complaint and found the unit had a defective latch.Replaced it and unit tested as designed.
Near Canyon Lake, TX 78132
Andrew
Job Details: 02/08/2021
VENTHOOD UNKNOWN WVU37UC6FS1 "Arrived on site to test unit for hood not working. Found piece of duct holding preventing fan from spinning. Clear fan from duct, tested unit, unit is making a loud noise from cracked blower wheel. Needing fan blower assembly to fix issue. Office to reschedule. ; ordrng 1 W11100651 (blower-fan)"
Near Austin, TX 78733
Kevin
Job Details: 02/08/2021
RANGE WHIRLPOOL MGD5630HW "Arrived on site and inspected dryer and found igniter is broken. After replacing igniter dryer is heating properly, took one picture. Job complete"
Near Killeen, TX 76542
Wesley
Job Details: 02/08/2021
REFRIGERATOR FRIGIDAIRE LFUS2613LF0 Arrived onsite and found droplet of ice had caused separation of left side heater connector which caused defrost failure. Corrected connection. Advise customer on repair. Advised customer on manual defrost to reset unit.
Near Killeen, TX 76542
Al
Job Details: 02/08/2021
MICROWAVE FRIGIDAIRE FFMV164LSA Arrived on site to replace a defective microwave door.Removed what was left of the old door and installed the new door.Customer satisfied Job complete
Near Killeen, TX 76541
Wesley
Job Details: 02/08/2021
DRYER WHIRLPOOL GEW9250PW1 Arrived onsite and saw that unit had been serviced before and a repair had bypassed the thermal fuse. Did not affect complaint of e1 error. Replaced the thermistor. Unit is now operating as designed.
Near Austin, TX 78725
Matthew
Job Details: 02/08/2021
RANGE WHIRLPOOL WEG745H0FS0 "Arrived onsite for malfunctioning burners. Upon inspection found burner caps placed incorrectly. Secured caps, tested unit and unit is functioning properly. Job complete"
Near Austin, TX 78739
Leonardo
Job Details: 02/08/2021
OVEN GE JK3500SF3SS Arrived on site to replace bake element. Replaced element test unit and unit test good job complete.
Near Georgetown, TX 78633
Lou
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer pointed out that the diffuser is making a loud clicking noise. I placed the unit in diagnostics and tested the diffuser in test #3. When the diffuser began to open/close, I could hear it making its normal noises, but making a clicking noise at the same time. When I put the unit back into normal operation, the fan turned off and the diffuser was very loud. I contacted techline and spoke to Kathy and advised of my findings. Kathy recommended replacing the diffuser again and provided file #7729941004. I removed and replaced the diffuser and tested and part is operating as designed. No water leaks observed during service, job completed"
Near New Braunfels, TX 78132
Andrew
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to test unit for not cooling. Unit was running and cooling as designed when I showed up. Compressor amp draw was correct, condenser fan operating great, thermistors tested good. Both RC and FC evap motors operating great. Removed pantry UI and found no signs of water collecting or corrosion. Upon inspecting main control power suddenly was lost to unit, unit is on a counter surge protector. Removed surge protector and power was instantly restored. Called techline with findings and recommend customer remove surge protector which is causing voltage drops. Customers home is located next to stone quarry and was recommended by contractor to have surge protectors on all appliances. Advised customer choice is hers but whirlpool techline recommendation is to not have unit connected to surge protector. No leaks detected at time of service. Job complete.——————SR#7729938788"
Near New Braunfels, TX 78132
Andrew
Job Details: 02/08/2021
ICE MACHINE KITCHENAID KUIX535HPS00 "Arrived on site to replace bin thermistor from previous diagnosis. Replaced thermistor, tested unit, unit works good. No leaks detected. Job complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 02/08/2021
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site to test unit for door not staying open. Found both right and left hinge pads missing. Replaced pads, tested unit, unit works good. No leaks detected. Job complete."
Near Killeen, TX 76542
Wesley
Job Details: 02/08/2021
WASHER WHIRLPOOL WFW85HEFC0 Arrived onsite and replaced ui console. All checks good. Unit is now operating as designed. Advised customer on repair.
Near Austin, TX 78734
Robert
Job Details: 02/08/2021
WASHER MAYTAG MHW6000XG1 Arrived on job for complaints of leaks from bellow. Confirmed bellow damage. Replaced bellow and test. No leaks detected at time of service
Near New Braunfels, TX 78130
Noah D
Job Details: 02/05/2021
WASHER MAYTAG MVWC565FW2 "Arrived on site to inspect washer for wrinkly clothes, upon inception found the washer spun, rinsed and agitated with no issues, no clothes had been found under agitator. called tech lineSr # 7729927550 and was told the unit will need to be cycle selected to help with wrinkles. Ordering agitator per customer request. Office to reschedule ; ordrng 1 W11161960 (AGITATOR )"
Near Austin, TX 78758
Justin
Job Details: 02/05/2021
WASHER MAYTAG MVWB835DW3 "Arrived on site for washing machine receiving F3E1 error code. I put unit into diagnostics mode and found that the error code was F8E1 for long fill, F3E1 for pressure system fault. The customer stated the unit would fill, spin and agitate, and wash clothes, but not fully drain at end of cycle. I found both hot and cold inlet valves to be working and drain pump functioning as designed. I ran a service cycle and found on step for with warm water fill the tub would continue to fill long past the 10 seconds it is supposed to. I had cleared the error codes and received a F3E1 again after this. I gained access to pressure tube and found that the plastic piece in it was gone. I opened up back of unit and found there was a hole in the pressure tube. I replaced the pressure tube and tested unit. Unit no longer receiving error code. After calibrating unit a test failed and aid replaced control once again. Re calibrated unit and it passed. Ran test cycle again and no lo
Near Waco, TX 76705
Jonathan
Job Details: 02/05/2021
DRYER ROPER RED4516FW0 Arrived on site for a dryer that would not turn on. Inspected unit and work area. Tested voltage going to the unit and found proper voltage. Tested individual components and found the door switch not working properly and not closing. Replaced door switch and tested unit. Found unit still not turning on. Removed front panel and found one of the harness connections on the motor not completely engaged. Re-fitted connector and tested unit. Unit turned on and is turning and heating as designed. Call complete.
Near Austin, TX 78738
Brandon
Job Details: 02/05/2021
DISHWASHER GE PDW7880V00SS "Arrived on site for customer complaint of of upper rack needing replacing
Near McGregor, TX 76657
Tyler
Job Details: 02/05/2021
OVEN WHIRLPOOL WOD51EC7HB01 Arrived on site to install previously diagnosed UA consul. Upon arrival I was able to disassemble and install the new consul needed and after a few power resets and getting a stable power connection to the unit I was able to get the unit connect to the Wi-Fi unit is now functioning as designed call complete
Near Bastrop, TX 78602
Andy
Job Details: 02/05/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to install previously diagnosed control panel. Removed damaged part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Elgin, TX 78621
Andy
Job Details: 02/05/2021
WASHER MAYTAG MVWB765FW3 Arrived on site for washer making noise and sheet stuck. Tested and inspected unit and found failed agitator. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Lakeway, TX 78734
Robert
Job Details: 02/05/2021
DISHWASHER GE GSD2600G02CC Arrived on job to replace previously diagnosed parts. After replacement test operation still not working properly found additional damage to harness and motor
Near Bastrop, TX 78602
Andy
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW8040DW2 Arrived on site for washer not completing cycles. Tested and inspected unit and found failed inlet valve. Ordering needed part as well as control and suspension in case needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W11173597 (Valve housing) and 1 W10812421 (Control) and 1 W11130356 (Suspension) and 1 Seenote (Office to schedule)
Near Austin, TX 78738
Brandon
Job Details: 02/05/2021
OVEN WHIRLPOOL KCGS356ESS00 "Arrived on site for customer complaint of top right burner sparking when turning on bottom right burner, I explained to customer that all burner electrodes are going to spark no matter what burner is being used, unit tested good."
Near Austin, TX 78752
Scott
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDF550SAHS0 Arrived on site for no drain dishwasher. Found unit completely dead . Out let and power cord connections normal. Found wire had backed out in one of moles connections. Re pined wire . Powered unit up. Ran unit filled and washed and drained properly . No water leaks detected at time of service. Job complete .
Near Leander, TX 78641
David S
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washer leaving a stain on the clothes. I inspected the unit and work area. I inspected the gear case and found it clean and everything installed properly. I ran the unit through a diagnostic cycle and found it working as designed. I inspected the tub and agitator. I found the customer putting soap in the fabric dispenser inside the agitator. I replaced the agitator as it was not spinning correctly. I spoke to maintenance and told them, the tenant needs to put the soap in the tub not the fabric softener dispenser. No water leaks detected. Job complete."
Near Georgetown, TX 78633
Jonathan
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS965CIAM00 Arrived on site for refrigerator not dispensing water or making ice. Inspected unit and work area. Found broken at bottom of FC door causing failure (see SD-QUICKPIC). Will need to replace complete door to repair. Informed customer to monitor cooling due to harness failure could cause cooling issues as well. Job completed.; ordrng 1 W10472984 (FC DOOR)
Near San Marcos, TX 78666
Richard
Job Details: 02/05/2021
DRYER WHIRLPOOL WED5100HW0 Arrived onsite for the the dryer lent trap issue. During testing found that the customer can not put the lent trap back in its place. Upon inspection found that the metal bracket that holds the lent trap had come loose causing the issue. Adjusted the metal bracket and put it back where it belongs. Lent trap can now be used with no issues. Complete
Near Mustang Ridge, TX 78610
Jacob
Job Details: 02/05/2021
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for unit not heating. Tested unit. Unit is heating. Opened up the back to checking heating element and fuses. Everything checked good. Did re level unit for the customer. No other issues at this time. Job complete
Near Austin, TX 78704
Jacob
Job Details: 02/05/2021
WASHER MAYTAG MVWC565FW2 Arrived onsite for drain hose causing water to spill out on the floor. Looked at unit and noticed the drain hose was never secured to the standing pipe. Secured drain hose with standing pipe with zip tie. Let customer know if the drain hose does stay inside the pipe but there happens to be water still coming out of the pipe. They would need to call a plumber to check the pipe. Called tech line. Let them know of findings. Tech line agreed with findings. Got SR#7729932907. No leaks at this time. Job complete