We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB2
Near Round Rock, TX 78665
Blake
Job Details: 11/21/2023
Arrived on site to inspect dishwasher. The customer informed me the unit will stop in the middle of a cycle the Display will flash and when the door is opened and closed it will drain and cancel. I put the unit into diagnostics and found no stored error codes. I ran a test cycle and found it running properly. I ran a normal customer cycle and found it running properly until I opened and closed the door. The display blinks an alarm sounds and it drains and cancels. There is a software issue in the UI. I am ordering the Ui to resolve. Office to order parts and schedule service. No leaks observed during service. ; ordrng 1 W11659652 (UI) and 1 W11545764 (Float switch)
We serviced a
MAYTAG DRYER
Model MED6500MW0
Near Seguin, TX 78155
Andrey
Job Details: 11/21/2023
"Arrived on site to test unit for squeaking noise, tested unit found belt completely shredded, replaced all parts from repair kit and tested, unit is now running as designed, job completed"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Seguin, TX 78155
Leonardo
Job Details: 11/21/2023
Arrived on site to replace console. Replaced console test unit and unit test good job complete.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Tow, TX 78672
Maurice R
Job Details: 11/21/2023
Arrived onsite for dryer not level. On inspection the installer did not adjust the feet to level the unit out. I adjusted the feet so the unit would not rock back and forth. The unit is level now.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Dripping Springs, TX 78620
Luis
Job Details: 11/21/2023
"Arrived on site for door handle issues. Found screw hole on door defective,set screw slides in and out of hole ordering a new door; ordrng 1 W11436604 (R hand door) and 1 W10876598 (Nameplate)"
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS1
Near Spicewood, TX 78669
Luis
Job Details: 11/21/2023
"Arrived on site for a defective compressor. Replaced compressor assembly,vacuumed system down with sealed system exposed recharged system pressures held ran compressor test good pressure good frost formation on evaporator plate. Reassembled unit ran diagnostics checked all water lines and tubing connections no leaks unit passed all diagnostic test."
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS05
Near Hutto, TX 78634
Blake
Job Details: 11/21/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the switch harness and tested. The unit now operates as designed. No gas leaks detected during service.
We serviced a
MAYTAG DRYER
Model PYET344AYW
Near McDade, TX 78650
Gerry C
Job Details: 11/21/2023
PYET344AYW Arrived to inspect no heat. I found the thermal fuse open and moved and replaced. The unit resumed normal function and heated as designed.
We serviced a
MAYTAG MICROWAVE
Model MMMF6030PZ00
Near Hutto, TX 78634
Blake
Job Details: 11/21/2023
Arrived on site to install top cover for control panel. I installed the panel and tested. The unit now operates as designed.
We serviced a
JENN-AIR RANGE
Model JFFCF72DKL05
Near Burnet, TX 78611
Maurice R
Job Details: 11/21/2023
"Arrived onsite for previously diagnosed parts. Installed the gasket and tested for air gaps, no air gaps detected during inspection. No water leaks detected during service."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Pflugerville, TX 78660
David Z
Job Details: 11/21/2023
"Arrived on site to follow up on dryer while working on the washer. Customer said its still not heating. Checked voltage and polarity and found them correct. Unit has a failed safety device or element in the unit. Ordering parts, vents have been cleaned. ; ordrng 1 279838 (Heating Element) and 1 WP3387134 (Cycling Thermostat) and 1 279816 (Thermal Cutoff) and 1 WP3392519 (Thermal Fuse)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Austin, TX 78759
Miguel
Job Details: 11/21/2023
Arrived on site for torn door gasket. Replaced door gasket. Used heat gun to form gasket. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Manor, TX 78724
Kimo
Job Details: 11/21/2023
Arrived onsite for a leak refrigerator. Upon arrival I found that the water was coming from the drain pan due to the drain pan drain hole was clogged I cleaned the clogged and tested and found the water drain away like normal.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near Whitney, TX 76692
Jonathan M
Job Details: 11/21/2023
"Arrived on site for a washing machine that is not powering on. Inspected unit and work area. The customer explained that the washer has been intermittently not allowing her to start the cycle and she will have to wait up to a day or two days for the washer to start working again. She advised that she has tried to press and hold the start button, unplug the unit, and open and close the lid six times. Checked voltage at the plug and found proper voltage and polarity. Tested the unit and found the unit working and operating as designed. I ran through diagnostics and did not find any stored error codes. I ran the unit through an auto test, and the unit ran as designed. Went ahead and replaced the control due to ongoing issues and tested the unit. The unit is operating as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Manor, TX 78653
Kimo
Job Details: 11/21/2023
Arrived onsite for a a washer that is vibrating with multiple items in it. Upon arrival I tested the unit and vibration/ movement I found that normal. Unit operating as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Pflugerville, TX 78660
Kimo
Job Details: 11/21/2023
Arrived onsite for a MW with a hood light the is nor operating properly. Upon testing the unit in found that the light would stay on even when you press the buttons to turn it off. I replaced the control and tested the unit and found the unit operating as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWB07
Near New Braunfels, TX 78130
Andrew
Job Details: 11/21/2023
Arrived on site to test unit for not cooling properly. Found frost build up is seizing evap motor and caused motor to go bad. Needing evap motor. Also recommend replacing evap harness. Scheduled for 11/29. Price for harness replacement is attached to photos. ; ordrng 1 WPW10128551 (Evap motor)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Manor, TX 78653
Kimo
Job Details: 11/21/2023
Arrived onsite for a range that is tripping the breaker. Upon inspection I found that this was because the unit had a short. I corrected it and tested the unit and found the the oven would not shut off when using the buttons on the control/Ui. I connected the safety team a advised them of my findings and got a concession W19gjv0wpl1 to cover the full repair (replace the control and repair the short) after repair the unit I tested the unit and found the unit operating as designed.
We serviced a
WHIRLPOOL OVEN
Model WEG745H0LZ1
Near Austin, TX 78748
Matthew
Job Details: 11/21/2023
Arrived on site for unit taking too long tonight. Replaced burner and adjusted igniter placement. Tested several times and allowed customer to test. Unit is functioning properly. Job complete
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX10
Near Seguin, TX 78155
Andrey
Job Details: 11/21/2023
"Arrived on site to test unit for no ice production, tested unit found ice maker has cubes of ice in it but will not go into harvest, replaced ice maker and tested unit is now cycling, stated to customer that ice production will start with in 24-48 hours"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN708MPS00
Near Austin, TX 78730
Paul
Job Details: 11/21/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the defrost heater. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78751
Scott
Job Details: 11/21/2023
Arrived on site for dead fridge . Getting correct voltage to controls but controls display is blank . Replaced compressor control and and dispenser control. Still no displays and unit is not starting . Found hinge cove had been screwed in to upper door harness . Temporary spliced wires and unit is functioning. Due to location of damaged wires unit will need a new door. Ordering door and UI control . AUTHO. No water leaks detected at this time. Cal! To set return ; ordrng 1 Autho and 1 W11449015 (Door fresh lh) and 1 W11330486 (Ui control)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Kyle, TX 78640
Joe Z
Job Details: 11/21/2023
Arrived on site to install previously ordered part. Replaced harnessW11643701. Test unit by running automatic test cycle and a normal wash cycle. Unit is operating as designed. No leaks present at this time job complete
We serviced a
WHIRLPOOL WASHER
Model Wtw7120hw0
Near Pflugerville, TX 78660
David Z
Job Details: 11/21/2023
"Arrived on site to diagnose washer with lid locking issues. Examined unit and found broken strike, requiring replacement. Ordered strike, return visit set for 11/30. Customer request sooner service if available, this is a super fast repair. ; ordrng 1 W11457841 (Strike)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Fort Cavazos, TX 76544
Tyler
Job Details: 11/21/2023
"Arrived on site for washer not allowing lid to unlock. Upon arrival confirmed failure but couldnt enter diagnostics. Inspected unit drain motor at 19.9ohms and found lidlock broken and stuck in locked mode. Removed lock and replaced it. Was then able to enter diagnostics but found ACU giving off a burning smell. Tried replacing control but found one sent for repairs not working and didnt match part number needed. Ordering new W11608056 ACU, W11307244 latch, W11038689 water valve, W11428524 cap. Rescheduled customer for 11/30/23 to complete repairs.; schdld next appmnt for 11/30 THU !"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Round Rock, TX 78664
David Z
Job Details: 11/21/2023
"Arrived on site to follow up on washer making a 'ratching/ratcheting' noises. Tested unit and could not duplicate, but noise described sounded like cam related. Replaced cam and retested. Still could not duplicate. Customer advised they must capture video so we can hear the noise. Repair completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Seguin, TX 78155
Andrey
Job Details: 11/21/2023
"Arrived on site to test unit for vibration, customer stated its making a loud grinding during agitation, tested unit found loose cam causing it not to disengage properly, replaced cam and shift actuator, gear case has no signs failure, tested, unit is now running as designed, no leaks detected job complete"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Seguin, TX 78155
Andrey
Job Details: 11/21/2023
"Arrived on site to test unit for broken knob, tested unit found shaft on the timer stripped as well, will need to replace knob and timer on next trip, ordering part office to reschedule ; ordrng 1 W11685947 (Timer)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMZ0
Near Hutto, TX 78634
Blake
Job Details: 11/21/2023
Arrived on site to inspect dishwasher not cleaning. I found error codes F4E3 and F7E1. I ohmed the pump and found an out of value reading. I removed and replaced the motor assembly and tested. The unit now operates as designed. I instructed the customer on detergent use. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Waco, TX 76711
Jonathan M
Job Details: 11/21/2023
"Arrived on site for a washing machine that keeps having an agitator come loose. Inspected unit and work area. Found the agitator bolt worn, causing the issue. Replace the agitator bolt and add a Teflon tape around the sides to create a snugger fit. Found the unit holding the agitator well and working and operating as designed. Call complete."
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Temple, TX 76502
Tyler
Job Details: 11/21/2023
"Arrived on site for washer moving off balance when in spin. Upon arrival confirmed issue. Inspected unit and found suspension rods had failed and front right had popped out of mounting bracket. Found inner basket was missing the hole punched out to help with water distribution leading to off balance load. Found outter tub ring cracked and wedged under blacktop side of back panel. Found no failures under unit. Ordering W11172199 basket, W11550886 tub ring, and need office to reschedule once availability of parts is known.; ordrng 1 W11172199 (Inner basket) and 1 W11550886 (Tub ring)"
We serviced a
LG REFRIGERATOR
Model LMXC23796S
Near Austin, TX 78723
Wesley
Job Details: 11/21/2023
Arrived onsite and found unit operating with hi temps due to loss of compressor efficiency either due to leak or blown internal seal. Advised customer on findings and determine the customer qualified for compressor replacement part only under the lg warranty. Customer will pursue warranty repair.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Seguin, TX 78155
Andrey
Job Details: 11/21/2023
"Arrived on site to test unit for front right burner not working properly, tested 7nit found failed infinite switch, replaced and tested, unit is now running as designed, job completed"
We serviced a
KITCHENAID DISHWASHER
Model Kdte334gps0
Near Bee Cave, TX 78738
Matthew
Job Details: 11/21/2023
Arrived on site to replace faulty tub. Replace tub and transferred all components. Advised customer to please tape over transferred model and serial tag so that it does not get lost. Tested unit and no signs of leaking at this time. Door is working properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Temple, TX 76502
Tyler
Job Details: 11/21/2023
"Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival reconfirmed issue and recovered refrigerant. Installed non-uv drier, compressor and access valve. Pulled vac and found unit would go past -10 psi. Found compressor was cracked around access port/compressor liner body and couldnt be repaired due to espoused rubber seal in compressor. When need office to reschedule once Availability of parts is known.; ordrng 1 W11592010 (Compressor) and 1 W10843121 (Non uv drier) and 1 W10913906 (Access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Elgin, TX 78621
Gerry C
Job Details: 11/21/2023
"WRS325SDHZ08 Arrived to inspect cooling issue. I found the evaporator was completely filled with frost and inspected the defrost system. One of the wires supplying the element had disconnected and I corrected and tested. The defrost system began working as designed and I removed the ice from the evaporator area. Operational test good, no leaks observed during service."
We serviced a
GE DISHWASHER
Model CDT725SSF7SS
Near Burnet, TX 78611
Maurice R
Job Details: 11/21/2023
"Arrived onsite for dishwasher turning off during cycle. On inspection there was no power to the ui. I unplugged the unit and then when I plugged it back in it came up. I took the toe plate and I heard a noise, I opened the door and the heating element was on and very hot. The unit had pitched up were it powered off at. I canceled the cycle and started all over. Now as it is running from the beginning I see a leak from underneath. Pulled the unit out and found the hose between the pump and the diverter had a few rips in it. Ordering new hose. Left unit unplugged due to water leaking. Office to schedule once part arrives. ; ordrng 1 WD24X23177 (Hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78749
Luis
Job Details: 11/20/2023
"Arrived on site for not dispensing ice. Tested unit,removed container,adjusted auger motor,found door not fully contacting switch,adjusted upper hinge to door tested ice dispenser unit working as designed."
We serviced a
JENN-AIR COOKTOP
Model JGC3530GS01
Near Round Rock, TX 78664
Blake
Job Details: 11/20/2023
Arrived on site to inspect gas cooktop. All burners wont ignite except for the middle burner. I found the switch harness bad. I removed and replaced the switch harness and tested. The unit now operates as designed. No gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Bastrop, TX 78602
Joe Z
Job Details: 11/20/2023
"Arrived on site for Rc not cooling, but fc cooling correctly. Upon arrival, inspected unit and the fc has lots of frost and the rc cabinet has lots of water condensation. Found large gap at bottom of rc cabinet. Uploaded pictures to SD. Contacted techline for assistance. Chris from techline. Explained to tech about findings. Tech requested pictures. Submitted pictures. Tech advised that there is no repair that can be made at this time. Will send pictures in for review and customer will be notified. SR#7737828514. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Austin, TX 78732
Kimo
Job Details: 11/20/2023
"Arrived onsite for a dryer that is not operating. Upon arrival I ran the unit and found the it would run for little bit and when it started to heat it would stop heating and tumbling. I tested the voltage and found that it was stable when the unit is running. I did find the there is a suction button code stored I am ordering the console, thermistor, and returning with the control. 11/29/23; ordrng 1 W11561663 (CONSOLE CONSOLE) and 1 W11627521 (CNTRL-ELEC) and 1 WP8577274 (THERMISTOR THERMISTOR) and 1 W10900067 (CUTOFF-TML)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Wimberley, TX 78676
Andrey
Job Details: 11/20/2023
"Arrived on test unit for excessive shaking, customer stated that it she was washing sheets and the unit started to shake violently, only happened once on bulky and other cycles are good, tested unit found it slightly wobbling, adjusted unit and tested could not find anything wrong else wrong with it, explained to customer how to load properly and pause and adjust when needed, at this time unit is running as designed, job complete"
We serviced a
WHIRLPOOL OVEN
Model WGE555S0BS
Near Johnson City, TX 78636
Andrey
Job Details: 11/20/2023
"Arrived on site to replace previously diagnosed oven sensors and door latches, warranty shipped latches directly to customer replaced sensors and both latches, tested unit is now running as designed, job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ0
Near Austin, TX 78747
Scott
Job Details: 11/20/2023
Arrived on site for poor drying. Ran diagnostics got vent error code . Also door is starting rust around vent hole . Ordering vent and door panel. No water leaks detected at time of service. Call to set return . ; ordrng 1 W11461682 (Panel) and 1 W11649995 (Vent) and 1 W11545539 (Gasket)
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW1
Near Wimberley, TX 78676
Andrey
Job Details: 11/20/2023
"Arrived on site to test unit for not operating properly, tested unit found failed capacitor, replaced from truck stock part W11395618 and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Georgetown, TX 78628
Sterling
Job Details: 11/20/2023
On arrival verified complaint of noise. Found noise is the same as previous repair. Damper motor is clicking. Replaced motor and all operational test good. Job complete no leaks detected during service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Austin, TX 78745
Luis
Job Details: 11/20/2023
"Arrived on site. Per customer ice cream was soft but rest of freezer working,found some ice build up on walls,checked door seal in freezer good. Gasket sealing correctly on all sides,fan working and unit cooling correctly,found damaged and ripped fresh food gasket ordering new gasket. ; ordrng 1 W10443314 (Fresh food gasket)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Georgetown, TX 78628
Sterling
Job Details: 11/20/2023
"On arrival verified complaint of center burner not burning correctly. Found center burner on medium has a soft 5inch high flame. High and simmer settings function correctly. Recommend replacing the valve for center burner, burner head and burner. Customer requested reschedule for 12/11; ordrng 1 W11246817 (Center valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Wimberley, TX 78676
Andrey
Job Details: 11/20/2023
"Arrived on site to test unit for loud noise, tested unit found noise not present when testing empty washer but under load a loud grinding noise starts, replaced gear case and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78732
Kimo
Job Details: 11/20/2023
Arrived onsite for a DW where the door falls open. Upon inspection I found that the hinges on the door were broken. I replaced them and tested the unit and found the unit operating as designed.
We serviced a
JENN-AIR OVEN
Model JJW2830LL00
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 11/20/2023
"JJW2830LL00 Arrived to inspect codes. The unit had overtemp and loss of communication codes for the lower chamber. I found the harness side of the sensor connection required adjustment and after complete, the issue was resolved and the unit resumed normal function."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Harker Heights, TX 76548
Tyler
Job Details: 11/20/2023
"Arrived on site for refrigerator not allowing pantry drawer to sit correctly. Upon arrival confirmed issue and found W10508326 pantry roller support(right side), W10508327 roller support (left side)warping and not holding shelf properly. Will need office to reschedule once availability of supports are known.; ordrng 1 W10508327 (Support(left side)) and 1 W10508326 (Support (right side))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD708MPS00
Near Austin, TX 78731
Kimo
Job Details: 11/20/2023
"Arrived onsite for a refrigerator that is not consistently making ice. Upon arrival I performed a temp test in the fc and found it at 7? upon further inspection I found ice in the ice try and 2 cubes in the bin. And the ice level sensor light is not showing and activity. Which point to the receiver/ emitter board issue. I am ordering the and scheduled for the 11/30/23 ; ordrng 1 W11629974 (Board, Receiver) and 1 W11629974 (Board, Emitter Circuit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Round Rock, TX 78681
Blake
Job Details: 11/20/2023
Arrived on site to inspect side by side refrigerator. The customer informed me the unit will not make ice. I tested temperatures and found them good. I tested water at the dispenser and found it good. I found the ice maker switch in the off position. I turned the switch on and tested the ice maker. I preformed a harvest cycle and it passed. I ran a fill test and it passed. I tested the thermistor and bucket switch and found good readings. I instructed the customer to keep an eye on it and let us know if it does not harvest ice. The unit is operating as designed. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Wimberley, TX 78676
Andrey
Job Details: 11/20/2023
"Arrived on site to test unit for beeping and vibration, customer had a recording of noise and its more of a crackling noise, at the time of service the noise started, pulled unit out and found multiple pieces of tape vibrating against unit, removed tape and tested, noise is now gone and customer will monitor, at this time unit is running as designed, job complete"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Leander, TX 78645
Paul
Job Details: 11/20/2023
Arrived onsite for a cooktop with broken or missing parts. I found the vent missing. I installed a lower vent. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78701
Wesley
Job Details: 11/20/2023
Arrived onsite for noise complaint and found vibration from blower housing. Found back pressure significant due to length of duct. Cleaned the external lint trap accessed and clean the blower wheel. Used all sound pad to mitigate noisy vibrating. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Blanco, TX 78606
Andrey
Job Details: 11/20/2023
"Arrived on site to replace previously diagnosed detergent flow meter and drawer, replaced and tested, unit is now running as designed, job completed"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDR204KSB00
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 11/20/2023
"KUDR204KSB00 Arrived to inspect cooling issue. I found the unit cooling in both sections, but there was no lower section lighting and an intermittent warning tone could be heard. Further inspection revealed the kick plate was damaged and the lower drawer switch box was also damaged. I was able to make a temporary repair to the switch box, which corrected the light and beeping issue and fully restored operation. The switch box was not listed within the MFG BOM, however, I was able to find the part through other resources. No water connections to this refrigeration unit. Office to contact the customer to arrange return service. ; ordrng 1 W10204635 (Kickplate) and 1 W11359433 (Switch Box)"
We serviced a
JENN-AIR RANGE
Model JGRP436HL05
Near Weir, TX 78626
Sterling
Job Details: 11/20/2023
On arrival verified complaint of no bake or broil. Unit will spark 4 times but no ignition then shut down. Possible lost ground. Verified correct voltage and polarity. Recommend replacing the DSI board. Correct DSI board ordered but wrong board sent out reorder and verify correct one sent. Rescheduled for 11/29; ordrng 1 WPW10511278 (Spark module DSI)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Georgetown, TX 78628
Sterling
Job Details: 11/20/2023
On arrival verified complaint of not progressing in cycle. Found error code for long fill. Ran manual test and all components activated except cold water hummed. Looked for cold water shut off and found valve is off and handle is missing. Unit is working as designed cold water just is not going to the unit. Job complete no leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Austin, TX 78701
Wesley
Job Details: 11/20/2023
Arrived onsite and found unit operating with failed upper rack install. Used existing parts to install properly according factory standards. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Hutto, TX 78634
Blake
Job Details: 11/20/2023
Arrived on site to inspect side by side refrigerator. The customer has had food defrost then refreeze. The customer also informed me there is low ice production. I found ice on the evaporator cover. The evaporator is iced up. I ran the heating element and found no heat. I ohmed the heating element and found a good reading 85ohms. I found the electrical connector has pulled out of the connector. I reseated the connector and taped the connector so it will not pull out again. I tested the heater and now found good heat and amperage. I instructed the customer to defrost the unit for 24 hours before powering back up. I cycled the ice maker and found it running and filling properly. The customer will keep an eye on the ice production now that the main cooling issue has been fixed. The unit now operates as designed. No leaks observed during service.
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX01
Near Kingsland, TX 78639
Gerry C
Job Details: 11/20/2023
"JUIFX15HX01 Arrived to inspect no ice. I found the external drain pump was causing the machine to cycle off and then back on, whenever it was moved and at other intermittent times. I removed and replaced the external drain pump and tested. Operational test good, no leaks observed during service."
We serviced a
KITCHENAID WINE COOLER
Model KUWR214KSB00
Near Marble Falls, TX 78654
Gerry C
Job Details: 11/20/2023
KUWR214KSB00 Arrived to inspect door closing issue. I found the unit required substantial adjustment of the front legs to prevent the door from intermittently opening and the racks from opening on their own. Adjustment of the rack mounting and track system was required as well. No water connections to unit.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Georgetown, TX 78633
Lou
Job Details: 11/20/2023
"Arrived on site to inspect microwave wall oven combo with microwave turntable not turning. Upon further inspection, I tested the unit with my microwave tester and found the microwave turntable not turning and found the turntable off icon next to the time on the display. I explained to the customer how to turn the turntable on and off through the tools function and demonstrated. Turned the table on and retested and unit is operating as designed. Also, I demonstrated that the turntable can be turned off on the control panel with the on/off key next to the start key, but turning off and on through the tools function will keep it off entirely unless they turn it on. Unit is operating as designed. No repairs needed at this time, job completed."
We serviced a
LG REFRIGERATOR
Model LRSOS2706S
Near Lakeway, TX 78734
Scott
Job Details: 11/20/2023
"Arrived on site for fridge not making larger cubes . Tried reset button on IM ., no response from maker . Replaced ice maker . Ran harvest successfully. No water leaks detected at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78725
Matthew
Job Details: 11/20/2023
Arrived onsite for unit giving F8E4 error. Inspected and found failed Float switch . Replaced switch. Also made recommendations for customer to replace supply line due to premature ware. No leaks present at this time. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Round Rock, TX 78665
Blake
Job Details: 11/20/2023
Arrived on site to inspect dishwasher leak from left overflow hose. I installed the clear door and ran multiple test cycles. I found all spray arms working properly. The unit still leaks from the overflow hose while the wash pump is on. I found water dripping further back from the overflow hose. After inspecting the leak further I found the tub leaking from the lower portion. The tub is leaking directly above the left overflow hose causing water to drip from the hose. I am ordering the tub assembly to resolve. Office to order parts and schedule service. ; ordrng 1 W11409866 (Tub assembly)
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Austin, TX 78701
Wesley
Job Details: 11/20/2023
Arrived onsite and found unit operating with failed motor pulled which had over heated and sheered off. Ordering motor and tension pulley wheel to repair. Belt will need replacing also because it is damaged. Ordering repair kit also as pulley wheel should be replaced at the same time. ; ordrng 1 W11209428 (Motor) and 1 4392067 (Dryer kit) and 1 W11573366 (Blower wheel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bastrop, TX 78602
Joe Z
Job Details: 11/20/2023
Arrived on site to install previously ordered part. Replaced sump and motor. Test unit and operates as designed. No leaks present at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA1
Near Austin, TX 78704
Wesley
Job Details: 11/20/2023
Arrived onsite and installed the sump and motor. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Briarcliff, TX 78738
Scott
Job Details: 11/20/2023
Arrived on site for oven bake not heating . Found bake will come on but only after broil has run for a minute or two . Found only error code was UI. Did hard reset. All checking normal after reset . Advised customer to have unit connected to WiFi for software updates and patches . Charged 162.36 collected 186.71 AUTHO JKN4THJob complete
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Jonesboro, TX 76538
Jonathan M
Job Details: 11/20/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the agitator, coupler, agitator cam, hub, and agitator screw. Reassembled the unit and tested it in diagnostics. Found the unit not agitate during the agitation portion of the cycle and instead spinning the basket from side to side. I checked underneath the washer and found the actuator broken, causing the issue. Ordering the actuator and rescheduled the customer to 12/4. ; ordrng 1 W11212745 (Actuator)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Round Rock, TX 78665
Blake
Job Details: 11/20/2023
Arrived on site to install UI. I removed and replaced the UI and tested. The unit now operates as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Georgetown, TX 78633
Lou
Job Details: 11/20/2023
"Arrived on site to inspect refrigerator ice maker leaking water into the ice bin. Upon further inspection, the customer advised that the ice maker keeps leaking water into the freezer section and down into the fresh foods section. I found a cut piece of tubing on the original fill tube and a ziptie sitting on top of the unit (photo). Customer advised the ziptie came off. I found the original fill tube is long enough but had to be pulled forward to properly rest inside the spillway of the ice maker. Using some tubing from my van stock, I cut a longer piece of tubing and removed the old tubing and tested. Unit is operating as designed with no further leaks. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Meadowlakes, TX 78654
Gerry C
Job Details: 11/20/2023
"KDTM704KPS1 Arrived to inspect non-operation. I found FA-E2 as the only stored error and the F10-E2 is known to occur occasionally, with no cause and is likely from momentary power loss, or moisture within the electronic area(s.) I found the panel seal between the UI and inner door was missing and am ordering to correct. Due to the nature of the issue, I am also ordering the UI. All other items within the door tested as designed and there were no water marks within the drying fan or wax motor assemblies. Kick plate Screws were incorrect and ordered. Office to contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 W11412696 (Panel Seal) and 1 W11622495 (Console) and 2 W11551775 (Kickplate Screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS09
Near Marble Falls, TX 78654
Gerry C
Job Details: 11/20/2023
"KRFC300ESS09 Arrived to inspect cooling issue. I found the evaporator was fully frozen and inspect revealed an open circuit to the defrost system. I removed the evaporator cover and found both sides of the element had not been plugged in during manufacture and after correcting, the unit resumed normal function. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS06
Near Marble Falls, TX 78654
Gerry C
Job Details: 11/20/2023
"KRFC302ESS06 Arrived to inspect FC not closing. I found the retractor for the left slide had stuck and after freeing it, the issue was resolved. I ensured the gasket had bedded correctly and tested. I sealed gapping and adjusted the chassis. Operational test good, no leaks observed during service."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Killeen, TX 76549
Tyler
Job Details: 11/20/2023
"Arrived on site for dryer making a screeching noise when used. Upon arrival confirmed issue and found roller support kit had failed. Replaced kit and tested dryer, found it working as designed call complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Killeen, TX 76549
Tyler
Job Details: 11/20/2023
"Arrived on site for washer not spinning cloths out properly during spin. Upon arrival found f7e6. Inspected motor and cap but found no failures. Found actuator shifting as designed. Found gearcase. Splutch, and belt worn down and screeching when activated. Rescheduled customer for 11/29/23 to complete repairs. Ordering W11454741 gearcase, W11239857 belt, W10721967 splutch, ; ordrng 1 W11454741 (Gearcase) and 1 W11239857 (Belt) and 1 W10721967 (Splutch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Georgetown, TX 78633
Lou
Job Details: 11/20/2023
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the left FC door and found the water line connections were different from the old door which will require a 5/16-1/4 inch reducing coupler. Using a coupler from my van stock (WPW10334458). I adjusted the tubing and removed and replaced the coupler and tested the unit. Unit is dispensing water with no leaks at the coupler and ice maker is harvesting and filling as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Round Rock, TX 78681
Blake
Job Details: 11/20/2023
Arrived on site to inspect dryer noise. I verified the issue. I disassembled the unit and found the idler bearing worn causing the squealing noise. I removed and replaced the idler bearing as well as all the drum bearings and the belt. I reassembled and tested. The unit now operates as designed. I found good heat and airflow while running.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Cedar Park, TX 78613
Miguel
Job Details: 11/20/2023
"Arrived on site with new parts. Removed bottom section. Replaced cam and actuator for noise, recalibrated washer. Verified operation. Call complete."
We serviced a
GE OVEN
Model JT5500SF5SS
Near Liberty Hill, TX 78642
Maurice R
Job Details: 11/20/2023
Arrived onsite for F97 error. On inspection the error was both stoves and when start them it errors out in the first minute. I gained access to the back of unit ohmed out both fans and they were good. On the fans is a senor board that monitors the speed of the fan. The fans work I think they the lower one is spinning to slow or the sensor is bad. I installed the upper fan with the old sensor and it made no difference. Ordering the lower fan and the sensor board. Office to reschedule when parts arrive.; ordrng 1 WB26X35089 (Lower fan) and 1 WB27X28659 (Sensor board)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78750
Paul
Job Details: 11/20/2023
Arrived onsite for a dishwasher that will not start. The customer says you can turn it on and it runs a few minutes then shuts off. I checked stored error codes and found an F8E2. I started the diagnostics test and found the machine not filling with water. I inspected under the machine and found both blue wires broken off at the molex connector of the valve. The wire harness will need to be replaced. Ordering W11568793 harness. Office to RS.; ordrng 1 W11568793 (Wire harness)
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS42E22L00
Near Liberty Hill, TX 78642
Maurice R
Job Details: 11/20/2023
Arrived onsite for water dispenser stream of water hitting the paddle. Installed the new spigot and readjusted the water tube to not but pressure on the spigot. The unit is operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78748
Luis
Job Details: 11/20/2023
"Arrived on site. Customer powered unit off,found ice build up on cover,removed cover and cleared ice found brown heater lead not inserted to harness,replaced heater assembly also replaced ui and thermistor. ; used 1 Wpw10384183 from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW01
Near Austin, TX 78704
Luis
Job Details: 11/20/2023
"Arrived on site for freezing in fresh food compartment. Found diffuser door stuck open,replaced defective diffuser assembly."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/20/2023
"Arrived on site for washer making a squealing noise. Upon arrival confirmed sound failure and traced it to the water valve, found water connections reversed in pipes of home and hot water was coming from cold water cutoff. Swapped hoses and tested unit. Found no leaks or abnormal noises. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78731
Chase
Job Details: 11/20/2023
outer door and top. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Austin, TX 78744
Matthew
Job Details: 11/20/2023
"Arrived onsite for unit tripping breaker during preheat. Per Whirlpool, replacing both elements and main control. Office to reschedule ; ordrng 1 W10856603 (Broil element) and 1 W11182108 (Bake element)"
We serviced a
MAYTAG RANGE
Model mer7700lz2
Near Bastrop, TX 78602
Joe Z
Job Details: 11/20/2023
Arrived on site to install previously ordered parts. Replaced both front left and right infinity switches. Test unit no is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Austin, TX 78722
Wesley
Job Details: 11/20/2023
Arrived onsite for not operating and found shorted compressor not powering on. No cool. Ordering r600a sealed system repair. ; ordrng 1 W11557671 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 R600a
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM03
Near Austin, TX 78722
Wesley
Job Details: 11/20/2023
Arrived onsite and found unit operating with failed gasket formation causing condensation. Reformed gasket with heat treatment. All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Austin, TX 78731
Kimo
Job Details: 11/20/2023
"Arrived onsite for a refrigerator that has condensation forming in the fc and RC. Upon inspection I found this to be true for both sections I found the the in the RC the right side door gasket was torn and was letting warm air in causing the condensation there the fc had condensation as well and the was caused by there being a separation of the inner and outer door skins on the fc door. The customer mentioned to me the some of his items freezer and the basket of the fc on the top shelf I advised him that when packing the unit to always leave some space at the vent for good airflow, after making sure that the damper worked properly. I am ordering the fc door and the cover to be replaced. I replaced the right RC door gasket to help with the condensation in the RC, office reschedule ; ordrng 1 12977880SQ (DOR-FIP SS) and 1 W11519867 (COVER)"
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Belton, TX 76513
Tyler
Job Details: 11/20/2023
Arrived on site for range still clicking when burners were activated. Upon arrival traced issue to terminal wiring and found intermittent failure in power. I was able to temporarily get burners to work and instructed customer to repair polarity at outlet. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Leander, TX 78641
Miguel
Job Details: 11/20/2023
Arrived on site for washer not working. Removed and replaced wire harness. Reassembled and Found gearcase is screeching. Replaced gearcase and cam. Verified operation. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Austin, TX 78724
Wesley
Job Details: 11/20/2023
Arrived onsite for no operation since install. Found unit power supply insufficient. No voltage reading at the outlet. Advised that the power supply would need to be corrected to restore function.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Kyle, TX 78640
Matthew
Job Details: 11/20/2023
Arrived onsite for unit freezing food in fresh food section. Found damper staying open longer that normal. Tested and found damper mechanism good. Checked thermistors at control and recorded 5.98k ohm RC (47 degrees) and 15.65 k ohm freezer. Called tech line for assistance. Spoke to Chris. SR#7737832321. Found that RC cabinet thermistor was not positioned correctly and tucked behind LED module. Tech recommended securing thermistor and allowing temperature to stabilize. If symptoms persist tech recommend replacing RC thermistor. Job complete