We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Leander, TX 78641
Kimo
Job Details: 10/04/2022
"Arrived onsite for a washer that is not starting the wash cycle. Upon arrival I ran a quick wash cycle and found that it would not start. Up further inspection I form that the belt had came loose from the drive pulley due to. Sock getting stuck in it. I reinstalled the bet and tested unit and found operating as designed but I m ordering new belt because the old one is damaged. (See pix).rescheduled for 10/10/22; ordrng 1 W11239857 (Belt, Drive)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Kimo
Job Details: 10/04/2022
Arrived onsite for a dishwasher that is not drying dishes. Upon arrival I ran DW in diagnostics and found that all functions work except for the heater. I then tested the heater and harness and found that the heater showed open. Upon further inspection I that the heater had a burnt out spot on it. I am ordering 1x heating element. And setting return for 10/07/22; ordrng 1 W10518394 (Heater Element)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78744
Leonardo
Job Details: 10/04/2022
Arrived on site to test unit for stainless coming off glass. Ordering new outer door office to reschedule ; ordrng 1 W11176456 (Outer glass) and 1 W11178521 (Name plate)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78747
Leonardo
Job Details: 10/04/2022
Arrived on site to test unit for oven glass getting hot when oven is on. Test unit and found glass getting warm from using the oven normal operation. Called Techline Sr#7734735806 also called safety #7734704002; ordrng 1 W11025151 (Insulation kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Kyle, TX 78640
Leonardo
Job Details: 10/04/2022
Arrived on site to test unit for not draining and washing and upper rack falling. Test unit and found broken adjusters and bad sump and motor. Installed new adjuster kit and will order new sump and motor and stopper. Office to reschedule ; ordrng 1 W11087376 (Sump and motor) and 1 WPW10508950 (Stopper)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Waco, TX 76712
Jonathan M
Job Details: 10/04/2022
"Arrived on site for a dishwasher that is unresponsive. Inspected unit and work area. Did confirm lights on on the user interface but all buttons except delayed wash were unresponsive. Ordering the consul, user interface, and control for repair. The Office will need to contact the customer about a return date due to an out of stock and PSP item. ; ordrng 1 W11460908 (Console) and 1 W11460962 (UI) and 1 W11462458 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waco, TX 76708
Tyler
Job Details: 10/04/2022
Arrived on site for washer not working correctly. Upon arrival confirmed issue. Found f5E3 in diagnostics. Found control sending correct voltage but lid lock was internally broken and not activating correctly. Was able to reschedule customer for 10/12/22 to complete repairs with new lid lock. ; ordrng 1 W11513248 (Lidlock) and 1 Cnote (Customer requesting sooner rescheduling if available)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Del Valle, TX 78617
Joe Z
Job Details: 10/04/2022
"Arrived onsite for THE WASHER IS NOT DRAINING OUT SAME AS BEFORE AND THERE IS A PROBLEM ON THE SENSOR. Upon arrival inspected unit and found agitator Is not secured. Removed agitator and inspected. Agitator is worn and not secured to Gearcase. Tightened the agitator the best I could to be able to run diagnostics. Ran diagnostics and there are no error codes. Ran manual test and Gearcase makes scraping sound each time tried. Ran a drain and spin cycle and Gearcase continues to make noise. Need to order and replace belt, cam, agitator, and Gearcase. Need autho. Office to reschedule ; ordrng 1 Autho (Autho) and 1 WP3951744 (Agitator) and 1 W11454741 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Austin, TX 78759
Luis
Job Details: 10/04/2022
Unit is in unit 537. Arrived on site for no cool powered u it on compressor attempting to power on diagnosed a defective compressor. Will need to replace compressor R600a unit ; ordrng 1 W11635510 (Compressor) and 1 R600a/ssrepair (R600a/ss repair) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Austin, TX 78759
Luis
Job Details: 10/04/2022
"Arrived on site. No lights or ui powering on,checked continuity on switches passed replaced led and hv control prev tech diagnosed same issue ordering power supply and ui control. ; ordrng 1 WPW10624574 (Power supply) and 1 W11404239 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB04
Near Seguin, TX 78155
Matthew
Job Details: 10/04/2022
Arrived onsite for refrigerator short cycling. Upon arrival inspected unit. Found unit has failing compressor. Customer had hard start installed to try and eliminate food loss. Repair was unsuccessful due to compressor. Called tech line for inquiry on warranty standing. Tech researched and found warranty still intact. Recommended ordering Compressor and power cord . Provided SR#7734733237. Office to reschedule ; ordrng 1 W11611445 (Power harness) and 1 W11635510 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dryer)
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Seguin, TX 78155
Matthew
Job Details: 10/04/2022
Arrived onsite for washer not powering on. Upon arrival inspected unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Elgin, TX 78621
Scott
Job Details: 10/04/2022
"Arrived on site for dishwasher flashing error code . Ran diagnostics and got failed wash motor code. Motor didnt come on during tests . . Replaced sump and motor . Ran diagnostics all checked normal . No water leaks detected at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78724
Leonardo
Job Details: 10/04/2022
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near Georgetown, TX 78628
Lou
Job Details: 10/04/2022
"Arrived on site to inspect ice machine not making ice. I placed the unit in diagnostics and tested and found the valve is not functioning as the unit is not getting any water. I checked the water line and found it to be straight with no kinks. I removed the filter and the unit began to fill with water. Customer advised the filter is fairly new. I installed the new filter and retested and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model KEMS308SSS04
Near Austin, TX 78750
Vincent
Job Details: 10/04/2022
"Arrived on site for wall oven, inspected unit and work area. CX wanted to clean interior glass on door.. Disassembled glass door to remove grease and clean 4 panes. Reassembled glass door. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Pflugerville, TX 78660
Wesley
Job Details: 10/04/2022
Arrived onsite for not reaching temp and found failed bake element. Tested calibrated for optimal performance post repair. All checks good.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, TX 78717
Vincent
Job Details: 10/04/2022
"Arrived on site for dryer, inspected unit and work area. CX complaint is that dryer wont turn on. Inspected unit and verified unit was receiving correct 240VAC. Opened dryer to test components and found wire terminals on heating element and thermal cutoff brittle from excessive heat and not making contact. Replaced wire terminals and reinstalled. Dryer would now heat, but not start. Found start button not wired properly. Rewired start button and tested unit. Unit is now working as designed. Tested air flow and found unit has poor air flow. Advised CX to get vents cleaned before using the dryer to prevent any additional damage. Job completed.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2615TP4
Near Taylor, TX 76574
Cliff
Job Details: 10/04/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced wiring harness and voltage to valve is corrected. Unit has low pressure from home and plumbing issue will need to be addressed to fully restore water functionality in refrigerator.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Georgetown, TX 78626
Lou
Job Details: 10/04/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not cooling properly and the evaporator not having a good frost pattern, I removed and replaced the compressor, access valve and UV dye drier and vacuumed the unit. Pressure held good. I installed 4.9oz of R134a refrigerant and monitored pressures. Once pressures equalized, I plugged the unit in and monitored pressures and the evaporator frost pattern. Both were good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Georgetown, TX 78633
Lou
Job Details: 10/04/2022
"Arrived on site to inspect refrigerator constantly running. Upon further inspection, the customer advised that another appliance company had recently replaced the thermostat. I tested temps in the FC=4 degrees and RC=39 degrees. I placed the unit in diagnostics and checked test 7 for defrost time and it was set at 01 (96 hour). I changed the setting to 2 (8 hour). Pulled the unit out and tested amp draw to the compressor and got .51amps. Tested the thermistors at the control and they were within range. Tested VDC at the control at the P2 pins and it showed 121V. Inspected the FC evaporator and found ice along the top of the evaporator (photo). When disassembling the FC section, I found the wire rack was sticking as I pulled it out which could cause the FC door to not close properly. I placed some grease along the rails to help it glide better. Removed he ice with my steamer and advised the customer that they have a defrost issue possibly due to the freezer door not closing/sealing properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADB2
Near Georgetown, TX 78633
Lou
Job Details: 10/04/2022
"Arrived on site to inspect dishwasher rinse aid not dispensing. Upon further inspection, I found the rinse aid dispenser approximately 3/4 full and customer advised that its been at that level for a while. Also found a rusty looking substance in the tub under the float. I inspected the racks and found the bottom rack had a few rust spots on the dividers. I researched the warranty in the entitlement and found the racks are not covered under extended warranty. I changed the rinse aid setting on the dispenser and recommended the customer contact the manufacturer customer service to discuss the racks rusting. No water leaks observed during service, job completed."
We serviced a
GE MICROWAVE
Model PEB7227DLWW
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/04/2022
"Arrived on site and inspected microwave and found no power showing. Removed and disassembled it and found incoming power is good and fuses check good. Replaced control and microwave is now running properly.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/04/2022
"Arrived on site and found saved error code F0E5 for unbalanced load. Ran diagnostic cycle and Everything checks good washer squeaks a little while running. Send video to KB/service managementDisassembled it and inspected components and did not see any issues. After reassembling ran diagnostic cycle again and squeaking has stopped
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Round Rock, TX 78681
Gerry C
Job Details: 10/04/2022
"Arrived to inspect noise. The unit would cycle the evaporator fan off and on repeatedly and a slight chirp could be heard every time it powered back up. The control was in failure and required replacement with the MFG approved and updated kit. I removed and replaced the control and tested. I squared the unit within the cabinetry and reset door height to match. Operational test good, no leaks observed during service.
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB2410HIS2A
Near Austin, TX 78701
David S
Job Details: 10/04/2022
"Arrived on site for dishwasher flashing er. I gained access to the control and isolated the, heating element, float switch, and drain pump. I checked resistance and found them shorted to chassis. I found the control not responding as designed, it wont register certain Buttons and wont start or cancel a cycle.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Austin, TX 78703
David S
Job Details: 10/04/2022
Arrived on site for washing machine showing error codes. I inspected the unit and work area. I found fault codes F0e3 over load f5e2 lid lock failure. I found the lid cracked at the hinge. I gained access to the gear case and found an active oil drip from the gear case. I found the suspension in good condition.
We serviced a
KENMORE ICE MACHINE
Model 106.895931
Near Belton, TX 76513
David Z
Job Details: 10/04/2022
"Arrived on site to follow up on ice machine running excessive water in unit. Examined unit and found it is now making proper sized ice cubes, but it's overfilling for am extended period. Replaced recirc pump to correct water level issue. I also reformed the drain tube to sit in the drainage hole in the tub. Ran unit, and found drain pump isn't moving anything. Removed drain pump and found it had sediment stopping it up. Cleared out sediment and retested. Verified unit working properly and draining.
We serviced a
GE REFRIGERATOR
Model GFE29HSDCSS
Near Georgetown, TX 78633
Paul
Job Details: 10/04/2022
"Arrived onsite to install previously diagnosed and ordered parts. Used steamer to remove ice that has built up in RC. R/R evaporator fan and tested. Operational test good, no leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78747
Leonardo
Job Details: 10/04/2022
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Will need new motor
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NRXS1
Near New Braunfels, TX 78132
Andrew
Job Details: 10/04/2022
Arrived on site to test unit for leaking refrigerant. Found lime green UV dye all over the inside of unit. Unit has had a sealed system repaired previously and UV drier was installed. Unit is leaking from evap.
We serviced a
GE REFRIGERATOR
Model GZS22DSJBFSS
Near Pflugerville, TX 78660
David S
Job Details: 10/04/2022
"Arrived on site for ice maker dripping, and making a noise. I found the ice maker leaking when filled and the ice building on the Evaporator fan. I installed a new ice maker and tested it. It is now working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWX550XW0
Near Pflugerville, TX 78660
David S
Job Details: 10/04/2022
Arrived on site for washer not spinning out. I inspected the unit and work area. I gained access to gear case and found no oil leaks. I tested the capacitor and found it way out of range. I installed a new capacitor. I ran a calibration. I ran a drain and spin. I found the unit working as designed.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW0
Near Austin, TX 78723
Wesley
Job Details: 10/04/2022
Arrived onsite and found unit operating with very poor airflow due to smushed vent. Corrected dryer vent alignment. Vent is ideal and less than 1 foot in length. Unit is now operating as designed. Advised customer on issue. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS
Near Leander, TX 78641
Kimo
Job Details: 10/04/2022
Arrived onsite for dishwasher that would not drain. Upon arrival I installed the drain hose and the connection at the disposal. I found that the knockout was not removed causing the issue I removed it and the unit and found the unit operating as designed no leaks. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Marcos, TX 78666
Matthew
Job Details: 10/04/2022
Arrived onsite for refrigerator leaking water. Upon arrival inspected unit. Found valve was leaking at joint. Replaced faulty valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near Seguin, TX 78155
Matthew
Job Details: 10/04/2022
Arrived onsite for left rear burner not functioning. Upon arrival inspected unit. Found Left rear burner tested OL. Replaced burner and tested. Unit is now functioning properly. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Seguin, TX 78155
Matthew
Job Details: 10/04/2022
Arrived onsite for unit making noise and overflowing causing floor damage. Upon arrival inspected unit. Unit was unplugged. Powered unit and ran diagnostics. Found F8e3- overflow or flood conditions. Ran test and all passed. Called tech line for assistance. After testing found overflow condition was caused by excessive detergent use. Tech Rob provided SR7734740945. Also contacted Trade partners for floor damage. Trade care expressed floors would not be covered due to issues being caused by customer. Tech recommended using maximum 2 table spoons of detergent maximum and using affresh once a month. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART318FFDW10
Near Seguin, TX 78155
Matthew
Job Details: 10/04/2022
Arrived onsite for gasket falling off. Upon arrival inspected unit. Found both gaskets out of position and not allowing doors to close properly. Found freezer gasket could be repositioned and secured. Fresh food gasket failed and needed to be replaced. Replaced gasket and molded to fit. Unit is functioning properly. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Seguin, TX 78155
Matthew
Job Details: 10/04/2022
"Arrived onsite to replace failed compressor. Replaced compressor, access valve and dryer. Replaced compressor, pulled vacuum and held. Charged per spec and powered unit. Ran compressor and unit began cooling. Recommended placing a bottle of water in freezer to monitor temperature. When bottle of water remains frozen for 24 hrs temperature has stabilized. Job complete"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Elgin, TX 78621
Scott
Job Details: 10/04/2022
"Arrived on site for dishwasher not filling . Ran diagnostics got 6-4 , 8-2 . Found metal shavings all over outside of drain motor , not getting any voltage to motor . Replaced control and drain pump. Ran diagnostics and unit is performing normally . No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Elgin, TX 78621
Scott
Job Details: 10/04/2022
"Arrived on site , replaced left front switch . Tested and all burners are functioning properly . No other issues found . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Elgin, TX 78621
Scott
Job Details: 10/04/2022
"Arrived on site for dishwasher not heating . Found element burned thru. Replaced element . Ran diagnostics, heater is getting hot at end of cycle . No water leaks detected at time of service. Job complete"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Manor, TX 78653
Scott
Job Details: 10/04/2022
"Arrived on site for washer leaking . Ran diagnostics and found valve leaking out bottom . Replaced valve , reran diagnostics. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Manor, TX 78653
Scott
Job Details: 10/04/2022
Arrived on site for fridge not making ice . Ran harvest test and valve never activated. Getting voltage . Replaced valve . Reran harvest all checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Pflugerville, TX 78660
Scott
Job Details: 10/04/2022
Arrived on site for surface light not working . Removed bulb and found filement broken . Customer will supply own bulb. No other issues job complete
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS0
Near Austin, TX 78724
Leonardo
Job Details: 10/04/2022
Arrived on site to test unit for unit venting from the top. Test unit and found cover loose leaking air. Secured cover test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Taylor, TX 76574
Cliff
Job Details: 10/04/2022
Arrived on site to diagnose a refrigerator that is not dispensing ice. Found ice cubes stuck in crusher area and preventing motor function. Removed ice and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Copperas Cove, TX 76522
David Z
Job Details: 10/04/2022
"Arrived on site to follow up on washer that is tripping breaker when spinning. Found no error codes present. Unit passes diagnostics. Found voltage and polarity good. Previous tech already replaced motor / cap / control. Called tech line and spoke with Travis, R7734741694. Unit is still running through a GFCI outlet, with a GFCI cutoff in the room, and breaker panel. Unit is operating as designed, breaker is not able to support the unit due to weak GFCI. Advised to contact electrician to try a stronger breaker / GFCI since unit is operating in spec, and is not recommended to be installed on GFCI breakers. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LWO
Near Pflugerville, TX 78660
Wesley
Job Details: 10/04/2022
Arrived onsite and found unit tripping breaker half the time. Determined that the likely cause was a non compatible GFCI breaker being used on the dedicated washer circuit. Customer will test with separate circuit to determine cause. All else checks good.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Georgetown, TX 78626
Lou
Job Details: 10/04/2022
"Arrived on site to inspect washer basket paint chipped and rusting. Upon further inspection, I found a dime sized paint chip in the bottom of the basket and it was beginning to rust. I removed and replaced the basket and tested the unit in diagnostics. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MED6230HC2
Near Austin, TX 78738
Kevin
Job Details: 10/04/2022
"Arrived on site and inspected dryer and found loose wire connection at door switch. After resetting connector dryer is now running properly, job complete"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Briarcliff, TX 78669
Kevin
Job Details: 10/04/2022
"Arrived on site and inspected dryer and found it is not heating. Found cut off has failed. After replacing cut off dryer is heating normally. Found airflow meter is showing restricted and recommended that vent to the exterior be serviced, job complete"
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/04/2022
"Arrived on site and replaced UI, washer is now responsive and will complete a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0A
Near Canyon Lake, TX 78130
Andrew
Job Details: 10/04/2022
"Arrived on site to test unit for water leaking from dispenser tube onto front panel of FC door. Adjusted water line, unit working as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near New Braunfels, TX 78130
Andrew
Job Details: 10/04/2022
"Arrived on site to test unit for not starting. Found tub full of water. Found blue wire to drain pump was cut. Installed spade connection, unit working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID COOKTOP
Model KFGC506JSS01
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/04/2022
"Arrived on site and inspected range and found front middle and right rear burner were not converted to propane. I have to correct and them customer also pointed out that oven is not working. Removed lower rear panel and Found igniter wire is not connected to igniter. After reconnecting wire oven is now working properly, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Cedar Park, TX 78613
Kimo
Job Details: 10/04/2022
"Arrived onsite for a dryer that is tumbling but is not heating. Upon arrival I tested unit and found that it would not heat. I tested the heating element, all thermistors and fuses and found the all good. I checked the vents and found that the airflow was good see pix. Upon further inspection I found that the unit was wired incorrectly and correcting this I tested the unit ad found the unit operating as designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Taylor, TX 76574
Cliff
Job Details: 10/04/2022
Arrived on site to replace previously ordered parts for washer. Replaced control and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Killeen, TX 76549
David Z
Job Details: 10/04/2022
Arrived on site to diagnose refrigerator leaking from the rear. Found water dispenser hose had a Crack in it. Cut out damaged section and used a coupler from truck stock to connect the lines. Unit no longer leaking. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Temple, TX 76502
Tyler
Job Details: 10/04/2022
"Arrived on site for unit not cooling and making a loud noise. Upon arrival was able to confirm issue and found following results for thermistors: Fc thermistor 10.7k, rc thermistor 6.1k, ice bin thermistor 7.3k, rc evap thermistor 8.2k. found no failures in the RC compartment but I did find a partial defrost issue in the freezer indicating unit was going to defrost too early and shutting down too quickly causing ice to build around the fan due to a failing by metal thermostat. Was able to replace evaporator fan motor in FC as well as high-voltage control and inform customer to give unit 24 hours to stabilize tips. Call complete"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Belton, TX 76513
Tyler
Job Details: 10/04/2022
Dont type and drive I turned it on. Upon arrival was able to confirm issue and upon further testing found that unit would not power on due to a voltage issue in the outlet. Found left side of outlet giving 121 V that sound right side of outlet only giving 8 V and when combined between the left and right side of the L1 and L2 to unit overall was only receiving 108 V. Instructed customer they would need electrician to fix the power supply issue and unit would function as designed. Call complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near Austin, TX 78733
Luis
Job Details: 10/04/2022
"Arrived on site for a defective compressor and pump. Replaced pump,compressor,drier and evaporator,vacuumed system down unit kept vacuum recharged system to manufacture spec,reassembled unit checked available connections and tubing no leaks. Ran diagnostics all test passed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78757
Luis
Job Details: 10/04/2022
"Arrived on site for water leaking from dispenser compartment. Customer played video,water leaking from behind paddles,checked ice door operation good and sealing,tested water dispenser no leaks. Ran icemaker test,icemaker passed harvest,ran fill test passed no leaks,ran ice box fan good strong air flow. Unable to recreate issue."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Round Rock, TX 78681
Gerry C
Job Details: 10/04/2022
"Arrived to inspect drying time issue. The CX said the unit had increased time on one load, but it was a single occurrence and operated normally on subsequent attempts. I found no issues with the unit and advised the CX that the timer can change values dependent upon moisture content within the garments. The unit would register a vent error message and I found excessive debris at the vent out let and removed it. Subsequent testing showed the error resolved. Operational test good, steam dryer, no leaks observed during service."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Round Rock, TX 78681
Gerry C
Job Details: 10/04/2022
"BT arrived on site to inspect washer. The unit was making a squealing noise when spinning. I removed and replaced the gear case, shifter and belt. I ran the unit through diagnostics and the unit operates as designed. No water leaks observed during service."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Jarrell, TX 76537
Paul
Job Details: 10/04/2022
Arrived Onsite to inspect microwave making noises. Upon arrival CX reports that the sound is a tapping like a fan tapping against something and the CX said that the noise stopped Sunday and has not returned since. I tested the output wattage and got 1000 watts. I tested the unit and was unable to reproduce the tapping the CX is reporting. I instructed the CX that the tapping may have been from a shaving falling into the microwave fan and must have blown out. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Round Rock, TX 78665
Maurice R
Job Details: 10/04/2022
"Arrived onsite for refrigerator not cooling. On inspection found the evap was covered in ice.Tested the bi metal and it was working, retested the thermistor and they were in range. Called Tech line and went through few test with them. Let the tech that I had. Gap on the bottom of the T molding. The tech had me send him pics of the gap and it is under apex review. They will reach out to me in a few days to let us know what to do next. No water leaks detected during service. Sr 7734742713"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Waco, TX 76705
Jonathan M
Job Details: 10/04/2022
Arrived on site for a dryer that is not advising the customer when cycles are completed and is intermittently flashing an F2 E1 (stuck key). Add confirm the customers complaint and found the screen sitting on an F2 E1 error message before touching the unit. The customer advised that this will happen when she is not pressing any buttons. Checked power to the unit and found proper voltage and polarity. Checked voltage to the user interface and found proper voltage. Opens it replaced the user interface and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM6
Near Round Rock, TX 78665
Maurice R
Job Details: 10/04/2022
Arrived onsite for dishwasher not drying properly. On inspection the unit was working as designed. Informed CX on how the new dishwasher performed. CX complaint was that water stays inside the dishwasher. CX is not using rinse aid so informed on how rinse aid helps with drying of the dishes. Let CX know that plastic dish will hold water and that the plastic tub holds the water after it is done. Told CX to open the door once the cycle is done to help dry the dish. No water leaks detected during service.
We serviced a
WHIRLPOOL DRYER
Model MED8630HW2
Near Round Rock, TX 78665
Maurice R
Job Details: 10/04/2022
"Arrived onsite for dryer making noise. On inspection found that the drum was hitting the side of the dryer when spinning and there was moisture in the display. Reset the drum so it does not hit the side of dryer and switched out the UI, the UI had a piece of plastic that folded over the control board. The old UI did not have the plastic folded over the control board. Unit is working as designed. Took pics of where the dryer was hitting the side."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Georgetown, TX 78626
Maurice R
Job Details: 10/04/2022
"Arrived onsite for previously diagnosed parts. Gain access to unit installed wash plate, agitator and resisted the hub. Tested unit in diagnostics mode and working as designed. Testing in the rinse and spin mode. No water leaks detected during service."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78723
Joe Z
Job Details: 10/04/2022
Arrived onsite for Dryer on but not turning. Making a loud noise. Motor sounds like it is seized.. upon arrival test unit and motor would hum and release smoke. Need to replace motor. Replaced motor and test unit. Unit is operas designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Austin, TX 78723
Joe Z
Job Details: 10/04/2022
Arrived onsite for Fridge dmg bottom right door. Arrived on site to replace bottom right door. Replaced door. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Pflugerville, TX 78660
Wesley
Job Details: 10/04/2022
Arrived onsite and found unit operating with difficult long ignition times on the front left and front right burner. Found both caps out of place following a cleaning. Secured caps in place and cleared debris out of orifices and tested unit. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78730
David S
Job Details: 10/04/2022
"Arrived on site for dishwasher not drying. I inspected the unit and work area. I found no fault codes in diagnostic. Ibran a diagnostic cycle and found all components turning on. Including the heating element. I advised the leasing office to have the tenant run hot water at the sink till it get hot then start the dishwasher, and I advised on the use of rinse aid to help woth the drying. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS11
Near Austin, TX 78704
David S
Job Details: 10/04/2022
"Arrived on site for microwave tripping the breaker. I inspected the unit and work area. I plugged the microwave into an outlet in the living room and found it working as designed. I found the outlet for the microwave not on its own dedicated breaker, I found it sharing a break with the kitchen outlets including a GFCI outlet. I plugged my outlet tester into all the outlets wired together and found the GFCI tripping every time I reset it. I plugged my outlet tester into an outlet in the living room and found it working. The microwave should be on its own breaker, and should not be wired into a GFCI outlet. The micr is working as designed. Job complete."
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Austin, TX 78731
David S
Job Details: 10/04/2022
Arrived on site to replace the dryer lid. I replaced the lid. The unit is in working order. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Jarrell, TX 76537
Paul
Job Details: 10/04/2022
Arrived onsite to inspect oven with a dent in the drawer. I found the dent in the drawer a took a picture of it. R/R drawer panel. Operational test good. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Waco, TX 76705
Jonathan M
Job Details: 10/04/2022
Arrived on site for a range that has a contract handle. Inspected unit and work area. Did confirm the handle had been cracked behind the actual handle. Replaced the handle assembly and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Waco, TX 76705
Jonathan M
Job Details: 10/04/2022
Arrived on site for a dishwasher that has a broken dispenser. Inspected unit and work area. Confirmed the customers complaint and replaced the dispenser. Tested the unit in the unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Waco, TX 76710
Jonathan M
Job Details: 10/04/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and worked area. Replaced the basket, tub, gear case, drain pump filter, cam, capacitor, actuator, spanner nut, wash plate, and screws. Tested the unit and the unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25C4MGZ06
Near Gatesville, TX 76528
Tyler
Job Details: 10/04/2022
Arrived on site for refrigerator needing previously diagnseale system. Upon arrival reconfirmed issue and installed required parts. Used nitrogen and found no leaks and then pulled vac and recharged system with 68grams of r600. Found unit temps dropping after 10 minutes of run time and found coil frosting over. Informed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW00
Near Leander, TX 78641
Kimo
Job Details: 10/04/2022
Arrived onsite for refrigerator with door gaskets that are falling off. Upon inspection I found that that door gasket had cam loose from the doors. I the reattached the gaskets after checking for another major damage and dining none. I used my heat gun to remove any deformities in the gaskets and made sure that they sealed up properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Salado, TX 76571
David Z
Job Details: 10/04/2022
"Arrived on site to diagnose refrigerator thst will not reset the filter indicator. Tried process per use and care guide with no change. Called tech like and spoke with Ed, SR7734738451. Checked via test 67 and confirmed filter switch is working as intended. Power cycled unit per tech Line request. After power cycling found the display is properly reset. Advised if any further issues happen with the reset, we need to replace the UI. Call complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Temple, TX 76502
David Z
Job Details: 10/04/2022
Arrived on site to diagnose washer throwing F2E2 error. Found service pointer W11436350 applies. Removed console and found one ribbon cable disconnected from its connector. Tried to reseat and could not get console to power on again. Was going to replace console but found new one also had a disconnected ribbon cable and the fascia trim was broken. Attempted to reseat ribbon cable in original console and was able to get it to power on. Once I did it threw an F6E1 error for not able read control. Replaced control. Retested and verified all functions correct and its now starting cycles. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Kimo
Job Details: 10/04/2022
Arrived onsite to install previously designed parts upon arrival I installed new oven bottom and found that it fit normally. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Belton, TX 76513
David Z
Job Details: 10/04/2022
"Arrived on site to diagnose washer making loud noise when spinning. Customer showed me video of loud noise coming from spin, high pitched in nature. Even hand turning the agitator and basket you could feel bearings rubbing. Replaced gearcase and tested. Verified noise is at normal operating levels. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Georgetown, TX 78633
Paul
Job Details: 10/04/2022
"Arrived onsite to install previously diagnosed and ordered parts. R/R interlock harness, magnetron, and the inverter. I tested the unit and the unit is now operating as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Georgetown, TX 78633
Paul
Job Details: 10/04/2022
"Arrived onsite to install previously diagnosed and ordered parts. R/R ice bin door and tested. Ice bin door is no longer gaping at the bottom or on the sides. Operational test good,no leaks observed during service."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Driftwood, TX 78619
Kevin
Job Details: 10/04/2022
"Arrived on site and replaced heating element per service pointer, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, TX 78729
Vincent
Job Details: 10/04/2022
"Arrived on site for refrigerator, inspected unit and work area. Used the silicone to seal the cavity with frame on RC & FC. No more leaks where observed during service. Advised CX to remove all ice build up in the freezer or to fully defrost. Water leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/04/2022
"Arrived on site and replaced interlock kit diagnosed on previous visit. After replacement microwave is working properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Round Rock, TX 78681
Gerry C
Job Details: 10/04/2022
"Arrived to inspect no cool. I found the unit with no cooling ability and the compressor was running. The CX advised me it had operated about 15 days after the last repair. I checked pressures and found at rest, 1 psi within the system. I pressurized the entire system to 140 psi and found no leaks on any accessible joints in the lower unit area, or the evaporator area as well. I isolated the high side to include the compressor, condenser and Yoder and found a pressure drop of 3 psi in 15 min. But only observable when pressurized to above 200 psi and the drop notated occurred at 250 psi. I then isolated the Yoder and retested and found the same results, when the compressor and condenser were included. I contacted the MFG tech line, Chris. Advised of my findings and was given SR# 7734736511. The unit has been submitted for replacement due to a leak within the cabinet that is not repairable. The CX will be contacted by the MFG to arrange replacement. No leaks observed during service."
We serviced a
GE REFRIGERATOR
Model GNE27JYMNFFS
Near Round Rock, TX 78681
Gerry C
Job Details: 10/04/2022
BT arrived on site to inspect refrigerator. Packaging tape was on one of the rails for the freezer door I removed the tape and set the feet down to level the unit. Now the freezer door opens easily and the whole unit wont roll out. Office to charge service call only. No leaks observed during service.
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS
Near Austin, TX 78726
Vincent
Job Details: 10/04/2022
"Arrived on site for range, inspected unit and work area. CX complaint is that front right burner does not turn on. Removed glass top and found element broken. Replaced element and tested unit. Unit is operating as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Austin, TX 78758
Vincent
Job Details: 10/04/2022
"Arrived on site for washer, inspected unit and work area. Entered diagnostics and tested unit. No error codes were found. Water pressure from home is good. Explained to CX that unit is operating as designed. No water leaks present at time of service. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Austin, TX 78727
Vincent
Job Details: 10/04/2022
"Arrived on site for refrigerator, inspected unit and work area. Retrieved FC Temp 2?. CX complaint is that FC ice maker does not produce ice. Inspected IM and found motor seizing. Replaced IM and tested unit. Unit is operating as designed. Leveled feet on refrigerator. No water leaks present during service. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78728
Vincent
Job Details: 10/04/2022
"Arrived on site for washer, inspected unit and work area. Replaced all parts ordered by previous tech. Gained access to gear case suspension and replaced with the new parts. When removed the old gear case there was premature of failing seals caused by to much detergent, CX is equipped with water softener and explained he needs to use way less detergent. Tested unit and its now operating as designed. No leaks where observed during service. Advised CX if he continues to have any more problems to call Whirlpool CX service."
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Austin, TX 78741
Joe Z
Job Details: 10/04/2022
Arrived onsite for noise coming from washer . Upon arrival ran diagnostics and there were no error codes. Test unit and during draining the pump would make a clicking sound. Removed pump for inspection and found debris stopping impeller and causing a clicking sound. Need to replace pump. Replaced pump and test unit . Unit operas designed. No leaks present at this time. Job complete