We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Paige, TX 78659
James K
Job Details: 05/29/2024
"WTW5010LW0 Arrived on site to replace additional ordered parts. Replaced bezel lid lock W11643703, capacitor W11395618, splutch assy W10721967 and pulsator W10752283. Ran overall diagnostics check up and followed up with consumer cycle quick wash and both passed with no issues. No water leaks detected at this time. Unit is now functioning as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model wmh31017hb07
Near Manor, TX 78653
James K
Job Details: 05/29/2024
"wmh31017hb07 Arrived on site for panel not working. Upon arrival, there was no display present. Outlet receiving 120V. Replaced panel. Still no power. No light present inside when opening door and no tone when pressing button. Ordering W11544455 control, W10832024 mag thermostat, W11707984 fuse, W11574181 thermostat, W10422269 noise filter. Office to reschedule. W11252184 panel ; ordrng 1 W11544455 (Control) and 1 W10832024 (Mag thermostat) and 1 W11707984 (Fuse) and 1 W11574181 (Cavity thermostat) and 1 W10422269 (Noise filter)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Austin, TX 78721
Ryan B
Job Details: 05/29/2024
"Arrived on site to inspect unit for loud noise. Found blower wheel broken and seized to motor. Broke wheel off replaced wheel and motor, tested unit, unit is running as intended. Job complete. USED WP697772 W11364931"
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Austin, TX 78723
Ryan B
Job Details: 05/29/2024
"Arrived on site to inspect unit for handle falling off. Upon closer inspection handle and portion of door have separated from oven door. Replaced handle, tested unit, unit is running as intended. Job complete. USED W11449263"
We serviced a
GE REFRIGERATOR
Model ZISS480NNBSS
Near New Braunfels, TX 78132
Andrey
Job Details: 05/29/2024
"Arrived on site to replace previously diagnosed ice maker and ice maker fan, replaced and tested, unit is now running as designed, job complete, installed WR60X32733, WR30X39346"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Round Rock, TX 78664
Wesley
Job Details: 05/29/2024
Arrived onsite and found unit leaking from the 3rd rack left side mount missing a tub nut and with a broken retention wing. Ordering track mount and nuts. All else checks good. ; ordrng 1 W11553484 (Left mount third rack) and 1 W11580025 (Right mount 3rd rack) and 2 W11545286 (Tub nut)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Georgetown, TX 78626
David Z
Job Details: 05/29/2024
"Arrived on site to install new shelves/drawers, and drawer fronts. Reinstalled new shelves and drawers and verified the drawers are sliding better. Unit now working as designed. Parts used - 2x WPW10396909, 2x W11696630, W11243759. Repair completed."
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Georgetown, TX 78626
David Z
Job Details: 05/29/2024
"Arrived on site to diagnose dryer that was not shutting off with open door, and sometimes would keep running. Foind door switch paddle broken, and timer would not complete on 2 different modes. Called safety and reported findings, and they provided autho for repair - Autho - W1BCC70WPL1. Replaced door switch and timer. Tested unit and verified proper function. Parts used - W10854240, WP3977456."
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6LS0
Near Marble Falls, TX 78654
Lou
Job Details: 05/29/2024
"Arrived on site to inspect venthood chimney damage. Upon further inspection, I found the lower chimney was badly scratched. When I checked the part I was sent with, I found its the standard chimney and is too short. The chimney needed is for a ten foot ceiling and the lower chimney is approximately 32 inches long. I was advised by the office that the part needed is an extension and were unable to order the part. Office advised they will contact the builder to get resolved. Job completed. No parts installed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Lago Vista, TX 78645
Paul
Job Details: 05/29/2024
Arrived onsite for a wall oven to replace the previous diagnosed parts. I replaced the outer door. The door shuts evenly now. I adjusted the receivers to get the gap even between the oven door and microwave door. The previous tech forgot to order the name plate. Ordering W10839793 nameplate. RS for Wed 6/5/2024. INSTALLED W11600222 OVEN DOOR.; ordrng 1 W10839793 (Nameplate)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Cedar Creek, TX 78612
James K
Job Details: 05/29/2024
"WED5010LW1 Arrived on site for unit taking long to dry. Upon arrival, customer mentioned an exterior issue to the dryer ventilation. The builder found the ventilation to be clocked in the house. Customer requested to inspect unit to see if there is any issues with the unit. Proceeded to disassemble and found no issues or obstruction with the inner duct and blower housing. Tested unit for noise and heat and all checks out good. Unit is functioning as designed. No parts replaced"
We serviced a
WHIRLPOOL DRYER
Model MEDE300VW1
Near Leander, TX 78641
Miguel
Job Details: 05/29/2024
"Arrived on site for dryer making noise and has a burning smell. Removed lower panel and found unit covered in lint. Use shop vac to pick up. Found pulley wheel destroyed. Removed and replaced wheels and pulley wheel. Found pulley arm was damaged. Also found 5e blower wheel is damaged. Will also need to come back with hinge and latch. Installed new wheels and belt. Left unit unplugged. Reset for tues. Am. First call if possible.4392067, WPW10112954; ordrng 1 WP697772 (Wheel) and 1 W10837240 (Bracket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Waco, TX 76704
Jonathan M
Job Details: 05/29/2024
"Arrived on site for a refrigerator that is condensating on the mullion. Inspected unit and work area. The customer stated that the refrigerator and freezer worked just fine put that on the inner side of the door at the edge where the gasket hooks onto the door, they are getting condensation and moisture buildup on the door itself, and it is leaking onto the floor. I did confirm the customers complaint, and found part of the inner part of the door was separating causing the issue. Ordering the freezer door and the office will need to contact the customer about a return date due to an out of stock and PSP item. No parts were installed.; ordrng 1 LW11255360 (Freezer door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Waco, TX 76704
Jonathan M
Job Details: 05/29/2024
"Arrived on site for a refrigerator that is condensating on the mullion. Inspected unit and work area. The customer stated that the refrigerator and freezer worked just fine put that on the inner side of the door at the edge where the gasket hooks onto the door, they are getting condensation and moisture buildup on the door itself, and it is leaking onto the floor. I did confirm the customers complaint, and found part of the inner part of the door was separating causing the issue. Ordering the freezer door and the office will need to contact the customer about a return date due to an out of stock and PSP item. No parts were installed.; ordrng 1 LW11255360 (Freezer door)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Cedar Creek, TX 78612
James K
Job Details: 05/29/2024
WEG745H0LZ4 Arrived on site to install door switch rod. Installed rod and tested consumer setting Bake and Broil. All test run good. Unit is now functioning as designed. W10273192 rod
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Seguin, TX 78155
Andrey
Job Details: 05/29/2024
"Arrived on site to test unit for not filling with water, tested unit found shift actuator failed, replaced actuator from truck stock and tested, unit is now running as designed no leaks detected job complete installed part W11481722"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Leander, TX 78645
Paul
Job Details: 05/29/2024
Arrived onsite for a refrigerator leaking water from underneath the unit. On arrival the customer stated they had turned the water off because it was dripping around the filter housing. I turned the water on and could see it dripping from the rear of the housing into the bracket base for the housing. I removed the housing and saw a crack in it. I took photos off the water damage to the floor and base boards. I replaced the filter housing and turned the water on. There were no more water leaks present at the time of service. Call complete. INSTALLED WPW10121140 HOUSING.
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Seguin, TX 78155
Andrey
Job Details: 05/29/2024
"Arrived on site to replace previously diagnosed motor, belt, cam and shift actuator, replaced parts and tested,unit is now running as designed, no leaks detected job complete installed W10721967, W11239857, W11481722, W11686050"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Georgetown, TX 78633
Gerry C
Job Details: 05/29/2024
"WOC54EC0HS20 Arrived to install previously ordered parts. I removed and replaced the UI, Microwave control, control harness and noise filter. I made a thorough inspection of the thermal fuses and all other primary and LVDC connections. Testing showed no issues with operation and I advised the customer there are no other parts within the unit that provide voltage for operation and the only other thing left is the damaged receptacle for primary power, that has had the plug zip tied in place. I contacted the MFG Technician line and advised of all prior repairs and findings. The technician said nothing further could be done with the machine. File # 7739188097."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Horseshoe Bay, TX 78657
Lou
Job Details: 05/29/2024
"Arrived on site to inspect ice machine leaking water. Upon further inspection, I found the unit pulled out from the cabinets and unplugged with the water source turned off. I plugged the unit in and turned the water on and found no immediate water leaks. Turned the unit on and allow to test in normal cycle and found the water level sensor not sensing the water level in the reservoir correctly. Also found dry water streaks on the front of the toeplate (photos), so I tested the bin thermistor and found it out of range which tells me the bin is filling too high with ice and that is whats causing the dry water streaks on the toeplate cover. I inspected the external drain pump and found no leaks. Found no leaks at the incoming water source line at the back of the unit. Found no signs of the water leaks in the cabinets/flooring where the unit is housed. Also found no signs of a leak at the drain hose/pipe or valve/water line connection under the sink. Due to the water spilling over in the reservoir and the bin thermistor out of range, I am ordering the recirculating pump and bin thermistor and scheduled return service for 06/05/24. No water leaks observed during service. Unit left unplugged and water source turned off for safety. No parts installed today.; ordrng 1 W11542867 (Recirculating pump) and 1 WPW10511923 (Bin thermistor)"
We serviced a
WHIRLPOOL WASHER
Model wfw560chw4
Near Manor, TX 78653
Joe Z
Job Details: 05/29/2024
Arrived on site with 2nd man to replace tub. Replaced tub assembly W11460604. Test unit and unit is oper as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Seguin, TX 78155
Andrey
Job Details: 05/29/2024
"Arrived on site to test unit for no heat, tested unit found gas valve closed, opened gas valve and tested unit is now heating, advised customer to monitor, if issue returns customer will call back, at this time no leaks detected job complete, no parts installed"
We serviced a
JENN-AIR RANGE
Model JDS1450ML0
Near Austin, TX 78737
Leonardo
Job Details: 05/29/2024
Arrived on site to replace slides. Replaced bath slides test unit and unit test good job complete. W11670722. W11670723
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Manor, TX 78653
Matthew
Job Details: 05/29/2024
"Arrived on site for unit. Leaving clothes, wet at the end of the cycle. On arrival tested unit and found unit is tumbling but heater is not energizing. Disassembled and checked components and found failed. Cut off sensor. Replace sensor and tested. Unit is now functioning properly. Job complete .Used truck stock cutoff 279816."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Leander, TX 78641
Miguel
Job Details: 05/29/2024
"Arrived on site for range middle burner not working, found unit sparks but did not allow gas to come out. Replaced burner head. Verified operation. Call complete. W11435660"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Belton, TX 76513
Jonathan M
Job Details: 05/29/2024
"Arrived onsite for a range that has no power. Inspected the unit and work area. The customer advised hat hey have had several electrical storms recently and the oven stopped working after one of the storms. She tried resetting all the breakers in her garage but the range never came back on. Oddly enough, the unit began to have power this morning and seems to be working. I tested all four burners and found them all working. I tested the 350?F and found the unit completely preheat and reached proper temperature. I checked the breaker box outside and found the breaker tripped but the machine still having power. I did advise the customer that the issue would most likely be with her breaker because their breaker is not supposed to send voltage when it has tripped. I flipped off the breaker and flipped it back on and found the unit turn on and everything working as designed. I did check the back at the terminal block and the wire harness leading up to the control and did not find any grounding of any wires. Advisor customer that at this point, the issue may have been the storm knocking out the breaker but advised that if this came back, they would need a new breaker to the unit. The unit is working and operating as designed. Call complete. No parts were installed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Bastrop, TX 78602
James K
Job Details: 05/29/2024
"WMH31017HS08 Arrived on site for unit making buzzing noise. Upon arrival, customer mentioned unit has movement on the right hand side. Proceeded to further inspect and found the rear mounting bracket needs to be raise about an inch and a half in order for the unit to not sag. Due to the sagging of the unit, the buzzing noise is more evident. Showed customer when pushing microwave away from side cabinet stopped the buzzing noise from happening. This is due to poor installation. Advised customer to reach out to builder to correct installation. No parts replaced"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Cedar Park, TX 78613
Paul
Job Details: 05/29/2024
Arrived onsite for a refrigerator making noise at times. The customer had a video and it was the RC evaporator fan making the noise. I found the right side of the cover not sealing causing the issue. I defrosted all the frost and ice. I replaced the cover. Call complete. INSTALLED W11610999 COVER FRIG.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Waco, TX 76708
Jonathan M
Job Details: 05/29/2024
"Arrived on site for a refrigerator that is still leaking. Water into the refrigerator compartment. Inspected unit and work area. The customer advised that every two weeks, the water inside of the refrigerator tends to leak out and freezes. I found evidence of moisture running down the back wall from the icebox adapter again. I called whirlpool tech line and spoke to Nate SR# 7738951147. We have a liner that is warped internally. We have made multiple attempts to correct this issue. What we have found is that the internal refrigerator liner is bowed and warped. When the icebox adapter is installed, the liner does not create the seal, causing the gaskets to leak air and condensation down the back of the liner. There are no further repairs that can be made. The office will need to contact the extended warranty for alternate resolution."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Austin, TX 78735
Andrew
Job Details: 05/29/2024
Arrived on site to test unit for continuous spin. Found unit stuck in logic loop. Advised customer to download app and connect unit to WiFi. When running diagnostics found error f3e3 kept prompting. Error would prompt as soon as error was cleared. Recommend valve assembly replacement as stated in service pointer W11677721. Scheduled for 06/07. No parts replace at this time. ; ordrng 1 W11614513 (Valve assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Georgetown, TX 78626
David Z
Job Details: 05/29/2024
"Arrived on site to diagnose dishwasher that was not cleaning well, and also not seated properly. Customer wanted to know some general tips on how to get the unit to clean and dry better. Tested unit and found no saved error codes, and unit finished a diagnostic cycle. Advised on proper use and care. I also adjusted the installation of the unit. I recommended the customer get an undercounter mount for the dishwasher, since the right side of the cabinet was also loose and didn't feel secured. Unit working as designed. No parts used."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Austin, TX 78732
Matthew
Job Details: 05/29/2024
Arrived on site to replace faulty door switch screws. Replace screws and tested. Unit is functioning properly. Job complete. Used 8169479 (2)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Nolanville, TX 76559
Sterling
Job Details: 05/29/2024
On arrival verified complaint of slow water. Customer is unsure when last filter changed. Attempted to remove filter and found filter is stuck in the housing. Unable to remove housing as hoses are stuck in grass fittings and wont release. Ordering new hoses attach to filter housing. Reschedule for 6/4; ordrng 1 W11162040 (Water tube) and 1 W11162036 (Water tube outlet)
We serviced a
WHIRLPOOL MICROWAVE
Model WOEC5030LZ00
Near Marble Falls, TX 78654
Lou
Job Details: 05/29/2024
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I was to replace a wire harness, but I found the harness ordered was incorrect. I arrived with the interlock harness and used the thermostat from the harness to complete the call. I removed the shorted thermostat and installed the new thermostat and tested the microwave. Unit is operating as designed. Job completed. W11033422"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJV00
Near Austin, TX 78702
Luis
Job Details: 05/29/2024
"Arrived on site for water leaking. Found fill tube extension not connected causing water to fill bottom of freezer during icemaker fill,removed ice build up,installed extension to fill tube,secured extension ran icemaker test harvest passed icemaker filled with water no leaks. No parts used."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Waco, TX 76710
Tyler
Job Details: 05/29/2024
"Arrived on site for washer needing outter tub and ring. Upon arrival installed w10371566, suspension w11217817, and tub ring w11550886. Tested unit and found same leak occuring. Will need to call techline to verify next steps."
We serviced a
JENN-AIR OVEN
Model JJW2830LL00
Near Austin, TX 78738
Leonardo
Job Details: 05/29/2024
Arrived on site to test unit for un it Turning lower oven on when using upper oven. Turned upper oven on to 350? and waited to pre heat. Once it pre heated I opened the door and no issues. Turned oven up to 425? and test unit and unit still working as designed. Could not duplicate the issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Georgetown, TX 78628
Gerry C
Job Details: 05/29/2024
"KRFC704FPS06 Arrived to inspect sealed system failure. I found that the system still had a balanced pressure of 12 psi, indicating a low likelihood of a leak and the refrigerant in it, although low, appeared to be the leftover from gauge connection during prior testing. Allowing the system to run, I found 91 psi on the high side and 19 of vacuum on the low, reflective of the low balanced pressures/charge. Vacuuming to leak test took a significant amount of time, denoting the likelihood of significant condensates still within the system. Inspection of all accessible tubing and the evaporator showed no signs of UV dye and I proceeded with the leak testing via vacuuming and monitoring microns. The unit was able to be pulled down to 320 microns and held. I charged the unit and found it did start cooling, but may have some type of restriction downstream from the compressor. I advised the customer I will contact them the following day for a report and will proceed with information from that point. No leaks observed during service. ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model wet4027HW2
Near Austin, TX 78741
Andrew
Job Details: 05/29/2024
Arrived on site to test unit for leaking. Was unable to find leak in diagnostics. Removed cold water line and placed in tub. Filled tub 3/4 full with no signs of any leaking. Advised office leak may have been caused from overloading. Unit is working as designed at this time. No parts replaced. Job complete. Washer is in unit 345.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Round Rock, TX 78665
Wesley
Job Details: 05/29/2024
"Arrived onsite for upper rack wheels broken and used 2 wheels and one stop to repair. Advised customer on repair and use and care. All checks good. W11240839, WP8565925"
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Iredell, TX 76649
Tyler
Job Details: 05/29/2024
Arrived on site for washer not filling. Upon arrival found f8e1 in diagnostics. Found cold side inlet valve failing and replaced valve w11165546. Tested unit and found it working as designed with no leaks. Call complete
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Austin, TX 78729
Scott
Job Details: 05/29/2024
Arrived on site for broken knob . Found shaft of timer stuck in knob . Replaced knob and timer . Unit is functioning properly now . No other issues found . Job complete . All parts installed .
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Temple, TX 76501
Jonathan M
Job Details: 05/29/2024
"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advised that the unit went really off-balance when she was running a load of rugs, and that it seems to only happen on bulkier loads when it goes off balance but she is concerned about the unit because it seems to be really violent when it does go off balance. I checked the unit and found the unit was extremely unlevel. I found that the tub was resting against the front and right side panels in the front right corner, causing the tub to bounce off the side panels when it went into a spin. I leveled the unit and ran the unit into diagnostics. I found no stored error codes. I ran the unit through an auto test and the unit ran as designed. I checked the suspension and found the suspension was good. I checked the tub and found the tub was not wobbling, indicating the hub assembly was good. I did inform the customer that because most loads do work, her issue will be with loading. I did advise that rugs, blankets, and any bulky items like that, are going to have a difficult time finishing through the load. I to,d her this is because while the customer may be loading them correctly, as the agitator moves during agitation, the load will move around during the wash cycle, and can end up going into a spin when the clothes are not evenly distributed and go off balance. I went over loading procedures and advised the customer that the unit is working and operating as designed. Call complete. No parts were installed."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Andice, TX 78628
Miguel
Job Details: 05/29/2024
"Arrived on site with new parts. Removed top panel. Replaced spark module, igniter, and switch harness. Verified operation. Call complete. WPW10475149, W11507531, W11561436"
We serviced a
WHIRLPOOL OVEN
Model KEMS379BSS01
Near Austin, TX 78749
Andrew
Job Details: 05/29/2024
Arrived on site to test unit for tripping breaker. Found error for microwave AM F6E8. Unable to do anything without error prompting. Recommend installing microwave appliance manager to get a full scope of issue. Customer stated they would be calling kitchenaid. No parts replaced at this time. SR#7739145436
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Kyle, TX 78640
Tim M
Job Details: 05/29/2024
"Arrived on site to test unit for broken dispenser. Inspected unit found detergent door is broken off and rinse aid door does not click in. Replaced dispenser (W10861000) and tested, all components properly engaging, unit is running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lago Vista, TX 78645
Paul
Job Details: 05/29/2024
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the dampener control and tested it. The control is quiet and is working as designed. The customers filter has not come in yet. The customer will call if there are any issues after replacing the filter. Call complete. INSTALLED WPW10479155 CONTROL.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Meridian, TX 76665
Tyler
Job Details: 05/29/2024
"Arrived on site for refrigerator needing sealed system repair, upon arrival reconfirmed issue, removed ball of ice from evap coil, But found no leaks. Recovered refrigerant and installed new w11574734 compressor, wpw10143759 uv drier, and w11506635 access valve. Pulled vac and found no leaks. Recharged system with 56g pf r600. Found even frost pattern on coil and informed customer to give unit 24 hrs to stabilize temps. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near Killeen, TX 76542
Sterling
Job Details: 05/29/2024
On arrival verified complaint of unit not washing. Ran diag cycle and found wash pump not activating. Pump is getting 120vac. Replaced sump assy and unit is now running correctly. No leaks detected during service. Job complete installed w11613480
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Liberty Hill, TX 78642
Miguel
Job Details: 05/29/2024
Arrived on site with new knob bezel and new capa. Replaced parts and tested. Found center burner took long to light and then would not stop clicking. Attempted to remove and clean orifice but burner came apart. Will need new center holder. Also ordering spark module just in case. Reset for tues pm. ; ordrng 1 WPW10639175 (Center holder) and 1 WPW10475150 (Spark module)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Austin, TX 78749
Andrew
Job Details: 05/29/2024
Arrived on site to test unit for not completing wash cycles twice. Found error f0e1(load detected in clean washer cycle). Cleared error and completed diagnostics with no issues. Advised customer to run clean washer cycle. No leaks detected. No parts replaced at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Horseshoe Bay, TX 78657
Lou
Job Details: 05/29/2024
"Arrived on site to inspect refrigerator noises. Upon further inspection, I found the unit making a loud vibrating noise when I arrived. I inspected the freezer section (FC) and found frost on the evap cover (photo). Also found moisture wt the bottom of the door opening and some food items wedged under the top drawer. I found when closing the FC door, I have to give it force to close. Once I removed the food items that were wedged, I closed the door and it closed on its own. I advised the customer that due to the food items being wedged, it caused the FC door to remain slightly open and warm air was able to leak inside the freezer and collided with the cold air to create the frost build up which is hitting the evaporator motor fan blades causing the loud noise. I inspected the ice maker/bin and found the ice maker was not making ice due to the higher temps in the freezer due to the door being slightly opened. I recommended the customer cycle the power at the breaker and open the freezer door and place a fan in front of the freezer and allow the unit to defrost. Recommended they place some towels in the freezer bottom to absorb the water. I placed some manufacturer approved silicone on the freezer drawer rails and the bottom bin sides to allow the drawer and door to open and close easier. I made recommendations for use and care and no water leaks observed during service, job completed. No parts installed."
We serviced a
WHIRLPOOL COOKTOP
Model WCGK5030PS00
Near Pflugerville, TX 78660
Wesley
Job Details: 05/29/2024
Arrived onsite for flame quality issues. and found all caps in use are designed for a different cooktop. Builder advised me that correct caps are already on order and return service not needed. No parts used. ; ordrng 1 W11605759 (Cap kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM08
Near Austin, TX 78759
Scott
Job Details: 05/29/2024
"Arrived on site ,replaced wire harness W11609465. Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ17
Near Seguin, TX 78155
Andrey
Job Details: 05/29/2024
"Arrived on site to test unit for not cooling, tested unit found unit is cooling but customer stated at at times the unit starts to make a loud buzzing noise, evaporator frost looks good, ice maker is cycling properly and not leaking water, possibly unit not going through complete defrost cycle causing evap fan to hit the ice buildup, do to the intermittent defrost issue replaced control and advised customer to monitor, at this time no leaks detected job complete installed W11546690"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78738
Leonardo
Job Details: 05/29/2024
Arrived on site to test unit for unit not starting. Test unit and found unit not plugged in all the way. Plugged unit in test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Liberty Hill, TX 78642
Miguel
Job Details: 05/29/2024
Arrived on site with new stop rack for middle rack. Installed left stop rack. Verified operation. Call complete. WP8565925
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZQ0
Near Lakeway, TX 78734
Matthew
Job Details: 05/29/2024
"Arrived on site for unit over producing ice. Upon arrival inspected and found, failed bin thermistor. Replaced thermistor and unit is functioning properly. Job complete Used part wpw10511923"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Manor, TX 78653
James K
Job Details: 05/29/2024
"WED5605MW0 Arrived on site for unit not powering on. Upon arrival, found the unit have correct voltage going to the unit but unit has no display. Proceeded to replace controls and console. Unit came back on. Tested all buttons and cycles. Unit is now functioning as designed. W11583883 console, W11565020 control"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78723
Ryan B
Job Details: 05/29/2024
"Arrived on site inspect unit for error code f3e1. Replace thermistor and thermistor harness. Unit threw code after a couple minutes. Spoke with tech line, tested harness at control, per tech line harness has a short SR#7739184344. Will need to order harness and return. USED WPW10298258 WP8577274 Rescheduled for 6/4; ordrng 1 W11310055 (Harness)"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Round Rock, TX 78665
David Z
Job Details: 05/29/2024
"Arrived on site to follow up on washer not dispensing fabric softener. On arrival I was starting a cycle, and noticed that there is actually a toggleable setting to turn fabric softener on. I advised on how to enable the fabric softener setting. Unit working as designed, softener has just moved to a toggleable setting. Repair completed. No parts used."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Liberty Hill, TX 78642
Miguel
Job Details: 05/29/2024
Arrived on site for dryer leaving lint on the floor. Found the vent tube was not conn3 Ted. Found the tube from house was smashed. Used pliers and bent tube back in place. Reattached vent tube. Verified good draft. Working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Round Rock, TX 78664
Scott
Job Details: 05/29/2024
Arrived on site for fridge not making ice . Tried reset button . IM a would just hang up and not harvest . Replaced ice maker W11546935. Ran harvest . All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED8127LW0
Near Round Rock, TX 78665
David Z
Job Details: 05/29/2024
"Arrived on site to diagnose dryer that was not heating at all / powering on. On arrival checked voltage and found no power present. Checked breaker and found breaker tripped. Customer told me the unit did not fail while in use, they just tried to use it one day and got no response. Tested unit and found it heating normally and not tripping breaker. Breaker is a GFCI. Advised to contact builder of nuisance tripping continues to use an updated or non gfci breaker. Repair completed, no parts used."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Waco, TX 76708
Tyler
Job Details: 05/29/2024
Arrived on site for range not heating correctly. Upon arrival found sensor wpw10181986 out of range and replaced it. Tested unit and found it heating as designed. Call complete
We serviced a
MAYTAG DRYER
Model MHW4200BW1
Near Waco, TX 76708
Tyler
Job Details: 05/29/2024
Arrived on site for washer needing dispenser. Upon arrival conf8rmed issue and installed dispenser w10575334. Tested 7nti and found it working as designed. Call complete
We serviced a
WHIRLPOOL COOKTOP
Model WCGK5036PS00
Near Dripping Springs, TX 78620
Tim M
Job Details: 05/29/2024
"Arrived on site to test unit for flames too high. Tested unit found simmer flame is too high for customers liking. Adjusted simmer flame on all burners. Unit is now running as designed, no parts installed, job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Austin, TX 78717
Paul
Job Details: 05/29/2024
Arrived onsite for a microwave to replace the previous diagnosed parts. I replaced the magnetron thermostat. I tested the microwave and found it putting out 1000 watts and working as designed. Call complete. Office to charge the CC on file. Call complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Liberty Hill, TX 78642
Miguel
Job Details: 05/29/2024
"Arrived on site with new parts. Removed drum. Replaced gear case, clutch, slider, and stator. Reassembled and verified operation. Call complete. W11449841, W11195971, W10754448, W10734521"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV06
Near Austin, TX 78749
Luis
Job Details: 05/29/2024
"0665Arrived on site for noise complaint. Entered diagnostics fan powered on no odd noise,ran compressor test,variable speed compressor,complaint is when noise is at max speed informed customer normal operating sound due to variable speed compressor,continued diagnostics all test passed. No parts used"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519FS0
Near Hutto, TX 78634
Wesley
Job Details: 05/29/2024
Sr#7739143063 arrived onsite and determined unit has moisture in the cabinet from improper installation. This is causing mold on the grease in the cabinet and arcing around the hi voltage components. Advised customer on findings. Made safety report. No repairs recommended or approved.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Buda, TX 78610
Tim M
Job Details: 05/29/2024
"Arrived on site to replace previously diagnosed parts. Broke out washplate and replaced basket (W10752719) and washplate (W10902814). Tested unit, unit is running as designed, no smell present at this time, job complete."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ5
Near Round Rock, TX 78665
David Z
Job Details: 05/29/2024
"Arrived on site to diagnose oven that was not heating. Tested cooktop and found all good. I ran the oven and found it would click 7 times and as soon as it was lighting it cut the flame and went into safety lockout. I moved the igniter closer to the manifold and retested. Found it wouldn't spark at all. Did a control reset and retested. Found unit lighting and staying lit. No parts used. Advised builder to follow up if there is any other issue lighting the oven, and if there is we need to return with the following - DSI BOARD, MAIN HARNESS, IGNITER, CONTROL. Repair completed. ; ordrng 1 W11458864 (Main Harness) and 1 W10860916 (DSI BOARD)"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Seguin, TX 78155
Andrey
Job Details: 05/29/2024
"Arrived on site to test unit for leaking water, tested unit found unit tub ring is cracked but not responsible for the leak, replaced tub ring do to damage but leak is coming from dryer valve, unit is running as designed, no leaks detected job complete installed W11662156"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Austin, TX 78723
Joe Z
Job Details: 05/29/2024
"Arrived on site for rattling noise after previous visit. Upon arrival,inspected unit and found condenser fan was not secured on previous visit. Secured condenser fan. Test unit and is operating correctly. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Austin, TX 78747
Andrew
Job Details: 05/29/2024
Arrived on site to test unit for not heating. Found gas valve was off. Turned valve on and unit now heating as designed. No parts replaced at this time. Job complete.
We serviced a
MAYTAG WASHER
Model mvwc565fw2
Near China Spring, TX 76633
Jonathan M
Job Details: 05/29/2024
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I went to replace the hub assembly first and attempt to remove the agitator. I found that the agitator would not come off the driveshaft. Are used WD-40 and a dryer belt to try to remove the agitator, but found that the agitator would not come off the driveshaft. I spoke to JC and was advised to order the agitator in gear case and just break off the agitator and hub assembly. Ordering parts and rescheduled the customer to 6/4.; ordrng 1 W11550891 (Agitator) and 1 W11454734 (Gearcase)"
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Austin, TX 78734
Matthew
Job Details: 05/29/2024
"Arrived on site for unit, damaged, and console functionality. On arrival, inspected and found Lid and console damaged. ordering both parts for replacement. Office to reschedule.; ordrng 1 WPW10460919 (Lid)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near Nolanville, TX 76559
Sterling
Job Details: 05/29/2024
On arrival verified complaint of noise. Customer states unit was making noise on arrival. Turned unit on and off to allow for start up and advised customer noise level is normal. Unit is working as designed. Job complete no parts installed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78721
Ryan B
Job Details: 05/29/2024
"Arrived on site to replace pump and motor diagnosed on previous trip. Replaced pump and motor, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11025157"
We serviced a
KITCHENAID RANGE
Model KFGC558JSS05
Near Horseshoe Bay, TX 78657
Lou
Job Details: 05/29/2024
"Arrived on site to inspect range cooktop burner not igniting. Upon further inspection, I tested the cooktop burners and found the back right burner does not arc, but is emitting gas. Also, I tested both ovens and found the large oven ignitor is arcing and the gas is emitting, but the burner is not igniting. I pulled the unit out and removed the back cover to find the large oven bake ignitor is not connected (photo). I connected the ignitor and tested and oven is operating as designed. I removed the front panel and inspected the switch harnesses and found the far right burners switch harness had some purple tape on the black wire. I removed the harness and removed the tape and found the black wire had been cut. Using some heat shrink, I mended the harness and retested and the unit is operating as designed. No gas leaks detected during service, job completed. No parts installed."
We serviced a
JENN-AIR FREEZER
Model JBRFR30IGX00
Near Cedar Creek, TX 78612
James K
Job Details: 05/29/2024
"JBRFR30IGX00 Arrived on site to follow up on previously ordered part. Customer stated on Wednesday 22nd, Fc thawed out. Lights still on inside compartment. No abnormal noises. On Monday 27th customer noticed everything froze again and had full bucket of ice. Spoke with techline, TJ! SR# 7739190281 and advise to replace W11306696 control. Ordering part. Customer agreed to reschedule June 5th. No leaks found at this time. ; ordrng 1 W11306696 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS3
Near New Braunfels, TX 78130
Andrew
Job Details: 05/29/2024
Arrived on site to inspect unit for damage. Found panel was dented. New panel was damaged in box. Ordering new panel and needing part inspected for damage. Office to reschedule. ; ordrng 1 W11158166 (Panel)
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near Liberty Hill, TX 78642
Miguel
Job Details: 05/29/2024
Arrived on site for oven. Customer added that cooktop center burning would not stop clicking. Removed burner head. Cleaned and cleared simmer orifice. Cleaned around igniter. Reassembled and verified operation. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ12
Near Belton, TX 76513
Jonathan M
Job Details: 05/29/2024
"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that they had some electrical storms come through and at one point, the unit wasnt cooling at all and either section. Advised that after the last storm, power was resupplied back to the house, and the unit has been cooling ever since. I did find refrigerator and freezer temperatures were good within the unit and the unit had been making ice. I found all fans, compressor, and condenser fan running. I did advise the customer that because there are no evidence of any defrost issues or cooling issues at the moment, there would be no way for me to be able to determine what was happening, except potentially that it couldve been her electrical issues. I did advise the customer contact us back if any other issues persist. Call complete. No parts were installed."
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near New Braunfels, TX 78130
Andrey
Job Details: 05/29/2024
"Arrived on site to replace previously diagnosed dispenser motor and shaft, replaced and tested, unit is now running as designed, no leaks detected job complete installed W10822606, W11509548"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Austin, TX 78724
Ryan B
Job Details: 05/29/2024
"Arrived on site to replace latch diagnosed on previous trip. Replaced latch, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11670519"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Kyle, TX 78640
Tim M
Job Details: 05/29/2024
"Arrived on site to test unit for shaking. Inspected unit, no visible defects and suspension is working properly. Did a rinse and spin cycle with a load of laundry, unit spun clothes out properly with no shaking. Customer stated that the unit is shaking too much. Advised customer that unit is working as designed, some vibration and shaking is normal and should be expected. Also advised customer on load sizes and to not use a mixture of clothes or unit will be thrown off balance. Unit is running as designed, no leaks detected, no parts installed, job complete."
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ4
Near Seguin, TX 78155
Andrey
Job Details: 05/28/2024
"Arrived on site to test u it for burner issues, tested unit found all burners running properly, customer stated that there are spots on the two from burners that are not getting red, explained customer that it is per design, explained the customer how warming zone works, unit is running as designed, job complete no parts installed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Manor, TX 78653
James K
Job Details: 05/28/2024
"WRS325SDHZ11 Arrived on site for ice not dispensing. Upon arrival, confirmed ice is being produced but will not dispense. Upon inspection, found ice bucket to not be seated therefore the auger shaft is not engaging to the turning tray. Reseated and now unit is functioning as designed. No water leaks present at this time. No parts replaced"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near Cedar Park, TX 78613
Scott
Job Details: 05/28/2024
Arrived on site for leaking dishwasher . Customer it only leaks when door is opened and leaking from vent hole . Found wax motor error code . Replaced vent W11649995. Reran diagnostics all checked normal. No water leaks detected at time for service . Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Austin, TX 78745
Tim M
Job Details: 05/28/2024
"Arrived on site to test unit for not heating. Tested unit found thermal fuse is reading open. Replaced fuse (W10900067) and tested, unit is now heating and running as designed. Unit is still in warranty receipt uploaded to SD. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near San Marcos, TX 78666
Andrew
Job Details: 05/28/2024
"Arrived on site and replaced previously diagnosed basket(W11172199), suspension(W11217817), cam(W10721967) and belt(W11239857). Completed diagnostics with no issues. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Temple, TX 76502
Sterling
Job Details: 05/28/2024
On arrival verified complaint of not working. Found cap open Replaced cap and found unit is now spinning. Ran calibration and component activation. Unit is now working correctly. Job complete installed w11395618
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78748
Leonardo
Job Details: 05/28/2024
Arrived on site to test relaxed board. Replaced board test unit and unit test good job complete. W11629914
We serviced a
KITCHENAID OVEN
Model KOED527PBS00
Near Pflugerville, TX 78660
Leonardo
Job Details: 05/28/2024
Arrived on site to replace upper front panel. Customer test unit with a square tool and door is not squared. Will order new door office to check unit with a square before rescheduling. ; ordrng 1 W11600238 (Door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Georgetown, TX 78633
David Z
Job Details: 05/28/2024
"Arrived on site to install right side door gasket and ice door. Replaced both parts to resolve melting ice and torn gasket. Tested unit and verified all working as designed. Repair completed. Parts used - W11189145, W10917313"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD702MPS00
Near Austin, TX 78738
Matthew
Job Details: 05/28/2024
Arrived onsite for unit continuing to make a humming sound. Customer has video but noise has not been isolated. According to customer the noise happens multiple times per day and last about 10-15 minutes. Contacted tech line for assistance. Spoke to Aaron SR#7739175298. Tech recommended being proactive and applying mastic/permagum on cap tube both on evaporator and compressor also ordering a evap fan. Office to reschedule ; ordrng 1 W11631623 (Evap fan assembly) and 1 Permagum (Permagum) and 1 Mastic (Mastic)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Lakeway, TX 78734
Matthew
Job Details: 05/28/2024
Arrived on site for unit not cooling and dispenser issues. Upon arrival inspected unit and found that unit is cooling properly at this time. Customer stated that for a period of time almost a week that the unit was not cooling. Was not able to duplicate any issues on this visit dispenser was also functioning at this time . Customer stated that when the unit was not cooling the UI display was not operational or responding . Ordering control and UI. And returning with filter housing. Customer will monitor in the meantime. Set to return June 10th; ordrng 1 W11293378 (Control) and 1 W11239666 (UI)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519FS1
Near Leander, TX 78641
Lou
Job Details: 05/28/2024
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the control panel and tested the unit and unit is operating as designed. Job completed. W10918929"