Celia - Austin, TX
Great service. Explained what was wrong.
Fara - Austin, TX
Suzette - Manor, TX
The 2 guys that came to work on my dishwasher were very kind and exceptional at their job. I received helpful information on what can cause problems and prevent my appliance from working correctly and how to keep it in tip top shape.
Prompt and Courteous Proffesional Service
Buddy - Austin, TX
Great discussion with adult with special needs.
Chris - Kyle, TX
Brandon was prompt and polite. My special needs adult child answered the door and let him in. She was aware that he would be coming to fix my dryer. I was running late from wk. He explained what he did, left a pamphlet, and stated I could Call him if I needed clarification on anything. Thank you for you kindness and professionalism with my daughter.
professional, completed repair in a timely manner
Lynn - Lockhart, TX
will use your company again for any repairs needed.
Mary - Leander, TX
Lou was very helpful in explaining the washer settings so that water will be able to drain.
Knowledgeable, Great Service and a Reasonable price!
Matthew - Pflugerville, TX
Professional staff who to me are experts in their field. They were able to pinpoint the issue after we explained the problems of our refrigerator. They ran testing to test their initial diagnosis, confirmed the issue, gave an estimate - sounded reasonable for the work to be performed, replaced the part, stayed a bit to see if any immediate complications occured - no issues presented itself, they also tightened the handles and level the refrigerator. A week later the frig is still running like new so it looks they truly identified the problem.
Quick and efficient
Emily - Buda, TX
Robert quickly identified the problem. It wasn't an appliance issue, so he wasn't able to fix it, but just knowing there was nothing wrong with the appliance gave us reassurance.
Brandon fixing our stove
Charles - Blanco, TX
Brandon is a superlative service tech! He showed up on time after calling ahead as we were expecting. He was well prepared and had all of the tools and replacement parts he would need for the job. He was professional, informative, and pleasant to interact with. He took the time to explain everything he was doing and answer all of our questions in a friendly manner versus just answering to get us to shut up! We really appreciate his tutorial on the stove and getting us all back up to speed. We love the stove and Brandon has made it just that much more enjoyable. Thanks Brandon!
Barbara Jean - Round Rock, TX
Ross - New Braunfels, TX
Light bulb socket had slightly charred and burned out the light bulb underneath the microwave. The technician simply replaced the bulb, incorrectly reinstalled the charred/faulty socket, and with incorrectly reinstalling the socket, the bulb melted a zip tie that was holding some wiring together.
Ram - Pflugerville, TX
Great service experience
Peter - Austin, TX
We had a great experience with our technician. The problem was confirmed, the new part was installed, and the machine was tested for proper function. Would use again!
Don - New Braunfels, TX
Roy - Manchaca, TX
It's hard to rate when nothing was done to repair as it was working when the tech tested it.
Little attitude, Very expensive
Aura - Austin, TX
Melissa - Leander, TX
Awesome experience and all issues were addressed in a timely manner.
Fridge is fixed!
Donald - Georgetown, TX
Lou Soldan and his apprentice, David, did a very thorough job assessing and fixing our fridge/freezer. They were very friendly, accommodating, and hard-working. It was obvious they really wanted to make sure our fridge was fully functional. Fortunately our fridge was still under warranty. Thank you Lou and David!
Roberta - Marble Falls, TX
Both technicians were extremely polite, professional and knowledgeable. I felt confident in their expertise and was very happy to have my range repaired!
Emmet - New Braunfels, TX
He does amzing work. Quick and.accurate.
Maria - Hutto, TX
Great experience and Appliance Express and Andy. Thank you for efficient and excellent service
Honored warranty repair and quickly resolved problem
Mark - Georgetown, TX
Very courteous, professional, and job well done.
Clif was fast, knowledgeable, efficient and enjoyable!!!!
Rodney - Georgetown, TX
Riis - Manor, TX
Sima - Round Rock, TX
Freeman - Pflugerville, TX
Heather - Austin, TX
Awesome Service. Great Tech: clean, quick & friendly.
Amy - Austin, TX
He was on time, and quickly diagnosed the problem. The whole process took less than 25 min.
John - Georgetown, TX
Did not repair
vent hood service
David - Austin, TX
Leo was courteous, and answered all questions.
Steven - Austin, TX
Wayne - Georgetown, TX
Excellent service. Showed up on time, did an extremely thorough testing of my machine and determined that he did not need to do anything. He reviewed my washing practices and coached me on the best way to use my machine. I particularly appreciated that he did not try to sell me something I did not need. He was great. I will call for my next repair.
Vickie - Georgetown, TX
They arrived within the given time frame and provided excellent service.
Janie - Georgetown, TX
Scott is great
Saad - Pflugerville, TX
Heather - Cedar Park, TX
Eventually solved problem
Gary - Spicewood, TX
It took two service calls over two weeks to diagnose and fix the problem.
Tony - Leander, TX
Lou was awesome! Great service as always. Thankful for the care he always exhibits as well as the respect he showed when entering our home during this unprecedented time.
Richard was great
Karen - San Marcos, TX
Service was good and I could use you again
Cindy - Smithville, TX
Very professional. On time. And repair done.
Great survive and very helpful tips.
Felicia - Killeen, TX
punctual and efficient
Bob - Horseshoe Bay, TX
Awesome service per usual
Journeyman - Pflugerville, TX
Andy is always amazing to work with. Super friendly and informative!
Paul - Austin, TX
Very professional, courteous and fast.
Awesome job, Jonathan
Carol - Burnet, TX
My experience with Mr. Short was above my expectations. He quickly troubleshot my issues and even recommended better settings on my ice maker. Well done!
Prompt, courteous, efficient...perfect!
Jimnie - Georgetown, TX
Will definitely recommend!
Sara - Leander, TX
Great service! Very nice, friendly and professional!
Fixed my oven quickly and professionally
Mike - New Braunfels, TX
Came prepared and fixed my oven quickly.
Jaclyn - Cedar Park, TX
Great and timely service
Anup - Round Rock, TX
Paul and his team provided a great service. They always called ahead to check availability and quickly resolved the issue.
Prompt and polite.
Kathryn - Meadowlakes, TX
Good service and expertise. Thank you!
I’ve Maker Issues
Laura - Kyle, TX
Quick and professional repair!
Carl - New Braunfels, TX
Kathy - Cedar Park, TX
On time, knowledgeable, friendly service
Daniel - Liberty Hill, TX
Prompt and Dependable Service
Debbie - Manchaca, TX
We are happy with all the services we’ve had from Appliance Express...they are prompt and their service is very dependable!
Luba - Pflugerville, TX
It was easy to schedule and the pro working on my washer was approachable and explained exactly what was wrong and how he fixed it.
Christine - Georgetown, TX
Clif was very helpful!
Quick and effective.
Nathaniel - Round Rock, TX
This was as flawless as I could’ve asked for.
Great total repair experience
Michael - Leander, TX
Appliance express and Lou, our technician were flawless. Great warranty experience.
Sara - Austin, TX
Leo was awesome!
Untrained service people
Willace - Pflugerville, TX
They have come out twice to fix my refrigerator, first time they said the upper shelf was blocking air and therefore we had no water or ice. Second time they said you can't connect a reverse osmosis unit water line to the fridge, forgot the fact that it has worked for 3 years like that and the sticker from the manufacturer stuck on the back of the fridge gives explicit instructions that you can and how to do it. When I notified them of this, they refused to reply.
Dennis - Temple, TX
He did a great job, called to inform me he was on the way.
professional and prompt
Mitch - Austin, TX
I would definitely call them again if I have future needs.
Terry - Burnet, TX
Jonathan Short was very helpful and provided excellent customer service!
Pat - Kyle, TX
So far I think the glue he used on the refrigerator is working. I did find a little ice on the top inside of the freezer was still there but I am watching it carefully before I have to call you all back out here.
Kitchen Aid Stove Repair
Kathleen - Austin, TX
David was efficient, communicated effectively and completed the repair in a thorough and professional manner. He was also early!
Very professional and helpful
David - Cedar Park, TX
Relieved my stove now fixed
Merry - Bastrop, TX
Great service, Richard very knowledgeable
Lynn - Cedar Park, TX
Mr. Cantu was very helpful with me figuring out my dishwasher issues.
This gentleman is exceptional..10.1 on a scale of 10
Joyce - Temple, TX
April - Cedar Park, TX
Wonderful as always.. Tech very knowledgeable. Thanks for great service
Dona - Austin, TX
Very well done!
Darrel - Austin, TX
Odd ball problem with ice maker. Kevin was able to work it out and replace part, probably in 20 minutes...thanks
Very efficient and professional
Juanita - Austin, TX
Janice - Austin, TX
I am concerned about the reliability of my refrigerator !
Siobhan - Pflugerville, TX
Andy was the tech who did the repair on my dishwasher. He was excellent - very professional, very knowledgeable and helpful. He diagnosed the problem immediately and fixed it quickly. I am very happy with the service from Andy and from this company, Appliance Express.
ATX Customer - Austin, TX
Appliance Express came out and repaired our washer - so fast, efficient, and helpful. Thank you, we will use y’all again!!!
Service was great
Darlene - Austin, TX
Great Service... Great Technician!
James - Leander, TX
Lou is a very personable and professional technician. He knows the products he’s responsible for supporting. I had several questions regarding our situation, and he answered them all right then... and satisfactorily. We have used Appliance Express previously to address an issue with another appliance, and Lou was the guy dispatched for us. We’re very pleased with both the service we’ve received and the outcome of our repairs.
Service with a smile!
Patricia - Salado, TX
I so appreciate Al Rhoden coming to our home and finding the problem with our Maytag washer. We need that washer! Very professional service! Thanks!
Carla - Austin, TX
Billie - Marble Falls, TX
I appreciate the Whirlpool certification that this company offers for all my Kitchenaid appliances. James is professional, timely, neatly dressed, and a very friendly demeanor.
Friendly, great service
Debbie - Leander, TX
KitchenAid Door Replacement
Mont - Georgetown, TX
Clif did an excellent job - quick and accurate!
Joan - Holland, TX
I was wary because there was not a Whirlpool service site in Bell County, but scheduling and service call was done in timely manner. Where is my email receipt???
No ice, No problem!
John - Austin, TX
Had a Whirlpool fridge with an ice maker that refused to make any ice. David came on time, diagnosed the problem as a frozen water feed tube, and it wasn't long before the ice was returning to the bin. I was notified by text, email, and phone when David would arrive and he came on time. If you want your appliances to live a long life, I suggest you contact Appliance Express. Their techs and service are the best.
George - Belton, TX
Good job at solving a complex problem with our refrigerator.
Shira - Austin, TX
Great service with attention to detail
No change in situation
John - New Braunfels, TX
The refrigerator is still the same temperatures in the refrigerator and in the freezer as it was when Noah left on Friday.
Good work, needed to clean up
Ray - Lorena, TX
Jonathan was quick to,diagnose and replace the defective parts. He was very knowledgeable and professional. That said, dirty handprints were left on the outside of the icemaker and the door that should have been cleaned up.
Aniko - Cedar Park, TX
The process of getting my oven fixed was efficient. Tyler showed up on time, had all the parts he needed and helped me with pairing my oven to my wifi. Awesome experience.
Marcos - Austin, TX
Easy to work with, polite, and on time.
Barb - Georgetown, TX
Fast and great service.
Pamela - San Marcos, TX
Sylvia - Round Rock, TX
We are experiencing a leak that has progressively gotten worse since the fridge was serviced.
Prompt, Courteous, Professional, Ace Technicians
Tahna - Meadowlakes, TX
Initial call for service was easy & Techs available timely for initial appointment. The two Technicians were prompt first visit, took time to diagnose problem(s), came up with plan for repair, and again were prompt and timely, and diagnosis right. Repaired. Problem solved!
Allen - New Braunfels, TX
Our almost brand new refrigerator stopped making ice which has become a real issue for us with our two prior units. This new unit stopped producing ice after about three months. However the tech identified the problem and solved it in short order.
Daphne - Austin, TX
Jacob was fast and efficient.
Leslie - Dripping Springs, TX
R & R Convection Fan in KitchenAid Dual Oven
Kent - Georgetown, TX
As always before when I contacted Appliance Express, told them the problem, gave them the model number, coordinated with our home warranty company, they issued a repair order. Appliance Express schedule an appointment (as with this time also usually within a few days) Technician arrived in this case with part, the oven was repaired with in about an hour, he cleaned up any signs of repair and all is perfect again. What more could any customer ask for from a service company ? I feel so strongly about using Appliance Express that when ever I call the home warranty company which we have had and used for the past four years, if it is an appliance needing repair that is within in Appliance Express expertise I insist that they are the only company called. As in this time the warranty company scheduled another company first , which I called the home warranty company and insisted they reschedule with Appliance Express, stating firmly that is not an option. FYI - to anybody out there, we discovered Appliance Express by accident when four years ago our KitchenAid refrigerator was attempted repair by two other local companies that ended up costing the home warranty company a large fortune to first repair what the unqualified other companies made worse then fix the original problem correctly. again that time once Appliance Express arrived Mike Chapman assessed the issues, came back a few days later with the parts and all was perfect. James C and the previous tech for the wine cooler and LG washer (can not remember his name) all three techs now have been nothing but the very best !!!!
Keith - Georgetown, TX
Arrived on time, quickly diagnosed the problem, had the correct part with them and replaced it in a flash. Very courteous and professional.
Richard - Kyle, TX
Wonderful response time! Knowledgeable, friendly technicians!
Gay - Round Rock, TX
Ice Maker - Quick & Efficient Service
Sandra - Georgetown, TX
The repair team diagnosed the problem, and repaired our ice maker quickly. We have ice!
Gale - San Marcos, TX
Benjamin - Austin, TX
The representative was friendly and professional.
Still not repaired
Marla - Austin, TX
My dryer is still not working
Cindy - Liberty Hill, TX
James was very professional and did a great job both diagnosing and fixing my washer. I appreciate you so much!
Andy is awesome!
Tamara - Manor, TX
Great, fast service!
washer still does not spin clothes dry - still soaking wet
Gary - Spicewood, TX
This washer is in a guest house and is not used very often. Washed first load since the repair today, and clothes were still soaking wet when washer stopped spin cycle.
You Want Andy
Robert - Elgin, TX
Great work Andy. He diagnosed the problem, created a short term solution and then returned to solve the problem once and for all with all the parts necessary. Very professional!!
Didnt finish the repair
Gina - Leander, TX
Appliance express came out to fix my refrigerator. I pointed out a part that was supposed to be put on the bottom of the fridge that was never put on when the fridge was delivered and asked it be installed before the techs left after fixing the other problem areas. The techs said I didn't really need that part put on it was only for cosmetic purposes and refused to put it on.
Ingrid- Santa Clara - Pflugerville, TX
Super friendly, patient, and awesome!
Jesse - Copperas Cove, TX
On Time / Fast Fix / Friendly Workers
Bry - Cedar Park, TX
They showed up on time, found and fixed the dishwasher problem and were very friendly. Would recommend
Dwayne - Taylor, TX
Andy was knowledge and efficient. Really nice young man to boot.
Robin - Hutto, TX
Susan - Killeen, TX
Very Good Experience
Connie - Austin, TX
It took a few visits, but they did a great job. Brandon was here three times trying to solve the problem with my washing machine, but it finally happened. The ladies who scheduled were great, Brandon is more than great. It’s the label Maytag. Don’t buy it!!
Roger - Killeen, TX
Came fast and fixed dishwasher quickly and capably.
Barbara - Georgetown, TX
slow on parts
Gilbert - Taylor, TX
Long wait for small parts
William - Austin, TX
Luis fixed by refrigerator lights as planned, and then noticed my water filter had never been activated. He fixed that as well.
Marvin - Killeen, TX
Jeff - Austin, TX
Richard - Austin, TX
Luis was very professional, evaluated the problem in timely matter and replaced necessary parts, tested when finished. Only thing would be to use shoe covers when in house.
Anthony - Leander, TX
great service techs
Aura - Austin, TX
Mark - Lakeway, TX
Great Service, Quick & Complete
Tricia - Canyon Lake, TX
Robert came on time with all the necessary parts and equipment and had our refrigerator running again quickly. Thank you!
Did not fix problem
Barbara - Kyle, TX
The ice maker was leaking and accumulating ice under the bin. Not only did Appliance Express not fix this problem, now when we try to get ice from the door, ice is scattered all over the floor.
Karl - Georgetown, TX
Cm - Smithville, TX
On time & very efficient
Helen - Briarcliff, TX
Brandon was very personable and professional, he made the repair in a short amount of time and took the time to talk about the ice makes and what to do in the future.
Karen - Bell, TX
Was very professional and explained every thing.
Sharon - Austin, TX
Polite knowledgeable service
Effective and Efficient Service
Barbara - Austin, TX
As with all of our experiences with Appliance Express, our recent repair call was handled in a exceptional professional and thoughtful manner. The technician, David Zemek, was extremely knowledgeable regarding the appliance and was provided very good support by his colleagues. Highly recommended and reasonably priced services!
Keith - Salado, TX
Al did a great job - thorough and efficient.
Dr Andy - Austin, TX
Appliance Express did a great job repairing my new Whirlpool Wine Cooler. The bad news is, Whirlpool has lowered its construction quality to make the coil thinner, which results in more leaks. The good news is, AE can fix it.
Lindsay - Buda, TX
Great Customer Service
Allyson - Pflugerville, TX
The technician that came to do the repair was very professional and did the job well and was extremely accommodating.
Steve - Burnet, TX
Still no ice
Great service !!!!
Yorly - Austin, TX
Mirid - Round Rock, TX
Paul was great. Very professional
Still have Questions
Hillary - Manor, TX
I was not available when Appliance Express came to the house to look at the microwave but my husband really liked the service. However, I do not understand how the microwave isn't covered under warranty. I'm clearly not able to use it and would like someone to reach out and explain this to me. We will likely have to pay full price for a new microwave and have only been in this newly built house with new appliances for 1.5 years. Thanks
Paul - Copperas Cove, TX
Joe - Austin, TX
Very pleased with the service. Came in, got to work on my fridge right away, explained things as he was diagnosing the problem and politely answered all my questions. He quickly diagnosed the problem and replaced a part to fix it. He never hesitated at any time and seemed extremely knowledgeable about the repairs.
Elizabeth - Austin, TX
Lucy - Georgetown, TX
So happy to find out the appliance rebooted and operated correctly.
Shirley - Temple, TX
Had that 'you-bet-I-can-fix-it'
Diane - Austin, TX
Luis explained what was causing the problem and promptly replaced the part. He also advised me to empty the ice bucket.
service came a day early, called to confirm and check if early was ok, great communication
Christian - Cove, TX
Great service! Thanks
Margaret - Dale, TX
Excellent service! Leo has a can do, positive attitude - one of the best technicians we’ve worked with -
Suzanne - Austin, TX
Dishwasher warranty repair
Sherri - Buda, TX
Mirid - Round Rock, TX
Everyone I’ve worked with here has been super! The phone gals, the techs and Chase.
Quick, easy to communicate with, and timely
Cassie - Leander, TX
Mariavictoria - Del Valle, TX
Great! Only thing negative is that they came 1 hour earlier than I was told so had to scramble to get off from work to be there for the service man.
Quick replacement on Oven
Dan - Austin, TX
Excellent service and repair of oven.
Dennis - Georgetown, TX
Was on time and fixed the problem.
Sheri - New Braunfels, TX
Vicki - The Hills, TX
Fixed my refrigerator in a timely manner
Commander of household.
Lisa - Austin, TX
Paul is great, as always.
Efficient and on time.
Judith - Cedar Park, TX
Tyler was very professional and personable. Told me the problem and got right to work.
Supriya - Pflugerville, TX
I am very pleased with the level of customer service provided by your company. I was pleasantly surprise when I got a call to prepone my appointment, which rarely happens with service company. I gladly accepted the offer. Andy came right on time, gave me and my husband a call while he was on his way. He patiently listened to my concern and got to the job right away. He not only fixed the issue, he also gave me some tips on safety and increasing efficiency of the appliances. Overall very satisfied
Jack - Temple, TX
Richard - Marble Falls, TX
On time and easy to work with
Cathy - Marble Falls, TX
Two service people looked at all issues discussed and presented a plan of action and some alternates. They were on time, effiecient and left everything clean.
Rene - New Braunfels, TX
Noah did a great job and was a pleasant person. Highly recommend.
Robert - Austin, TX
Great service and quick.
Absolutely the best!!
Kathy - Georgetown, TX
Lou is excellent. Wish every service provider was as great as he is.
David - Georgetown, TX
Clif was very diligent in fixing the problem with our washer. He is very friendly and easy to talk with. He listened to and addressed our concerns. Clif is a valuable asset to his company.
Great Service. Al was very professional and politel.
Deborah - Salado, TX
Andy - New Braunfels, TX
Tech was on time and knocked it out quickly!
Great service, prompt, professional technician
Delores - Temple, TX
Michael - Georgetown, TX
Man was very knowledgeable !
Service was what one should expect /quick
Mary - Leander, TX
Was no fee cause hAD warranty
Bettie - New Braunfels, TX
Susan - Granite Shoals, TX
Exellent Service, Great Company
John - Lago Vista, TX
They were very punctual, responsive and office staff & techs kept us updated on every appointment & stage of the repair.
Very friendly, great service
Kathy - Austin, TX
My fixer was very friendly and spent a lot of time educating me about do's and don'ts with my fairly new washer.
Friendly, responsive, quick service
Mike - Austin, TX
Kenneth - Houston, TX
On time and very professional
Nada - Round Rock, TX
My dryer is still not drying. Now what.
Dryer sensor repair
Emily - Georgetown, TX
I had pretty much diagnosed my need in repair, which Tyler confirmed. The part was $52 and my labor was $159. The job took less than 30 minutes. You do the math.
Tom - Paige, TX
This was the first time we had used appliance express, they were very timely, The communicated to keep you in formed and arrive on time. Scott was great
Jillian - Austin, TX
Richard - Hewitt, TX
Real professional and diagnosed the problem very quick. Great job. Didn’t take much time to fix it. very satisfied
Charlie - Bastrop, TX
Jacob is personable, knows how to repair ice makers!
Analberto - Buda, TX
Technician made repairs to appliance in a professional manner and were very expeditious in getting the work completed.
Ramon - Austin, TX
Both Paul and Scott were very professional and knowledgeable. They both had great recommendations on maintenance on the appliances they serviced. They also showed up on time. Overall, I really enjoyed doing business with your company.
Henry - Burnet, TX
James and Keith performed inspection and subsequent repair very efficiently. Kept us informed as to their arrival times and their work plan. Would request for future repairs.
Cliff was fast, friendly and professional. Our appliance repair experience was great.
Tom - Round Rock, TX
Billy - Austin, TX
Scott did an amazing job fixing dryer
MICROWAVE WHIRLPOOL MH1170XSB3 "Arrived on site for microwave not heating & panel broken. Upon arrival I found the front trim cover plate (cosmetic) had broken plastic mounts and wouldnt allow for proper attachment to unit. After testing unit for power I ran a 0:01 quick test to confirm no heat complaint. Within two seconds the unit would stop sending power from main control to rest of unit. Found that unit was having a high voltage supply issue where in by the unit cant hold a steady high voltage connection between transformer, magnetron, etc. during diagnosing and disassemblement of unit there were many plastic mounting pieces, brackets, etc that held this in place such and the user interface, thermostats, etc in places that were falling and breaking into pieces due to the age of the unit. .; ordrng 1 W10166188 (MICRO COMP) and 1 W10166190 (control panel) and 1 W10259625 (grill-vent) and 1 WP8206343 (transformr)"
RANGE WHIRLPOOL WEG730H0DS0 "Arrived on site for range giving cooling fan error code . Found motor had failed . Replaced motor. Ran preheat all checked normal . No gas leaks detected at time of service. Job complete ."
DRYER WHIRLPOOL WED5100VQ1 Arrived on site and inspected dryer taking several loads to completely dry clothes.Confirmed the element and all related parts are operational.Found customer will need to get ventilation cleaned for unit to work properly.Unit is fully operational.Job complete
REFRIGERATOR FRIGIDAIRE FFHS2622MS0 "Arrived on site and inspected refrigerator not making ice and temperature issues.Customer advised the unit wasnt working for some time, so he purchased a new refrigerator and has this unit inside the garage. He advised the unit would defrost his food unexpectedly.The unit was cooling properly,but will need a control to complete the repair due to intermittent cooling issues. Compressor and all related parts are operational.Ordering the control.Office to reschedule with customer for return visit.Needs more work.; ordrng 1 5303918341 (CONTROL)"
REFRIGERATOR WHIRLPOOL ED5FVGXVS00 "Arrived on site and inspected refrigerator no cool.Customer advised a company recently came out and checked the same issue and told him the black hard start on the compressor was defective.I found no voltage at the compressor, condenser fan didnt come on as well.Unit will require a sealed system repair and technician.Ordering the compressor and necessary parts for repair.Office to reschedule the customer.Order authorization.Needs more work; ordrng 1 4389205 (WIRE HARNESS) and 1 876764 (VALVE ) and 1 AUTHORIZATION (AUTHORIZATION ) and 1 CNOTE (2 HOURS) and 1 CNOTE (SEALED SYSTEM TECH) and 1 RESEARCH (ANY OTHER REQUIRED PARTS FOR SEALED SYSTEM ) and 1 W10139462 (COMPRESSOR )"
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site and tested operation. Found front right burner has really small flame. Removed orifice and found obstruction. Cleared obstruction and tested operation. Unit tests good. Job complete
WASHER WHIRLPOOL MVWB765FW2 Arrived on site and tested operation. Found long fill error. Tested valves and found cold water valve not opening. Tested voltage to valve and found to be good. Tested valve solenoid and found to have failed. Installed new valve and tested operation. Unit tests good. Job complete
OVEN WHIRLPOOL WFG530S0ES1 "Arrived on site for customer complaint of front two burners not lighting consistently, found burner heads needed cleaning, unit tested good."
COMPACTOR WHIRLPOOL KTTS505ESS "Arrived on site to test unit for compactor not raising, test unit, found chain disconnected, reattached chain, test unit, unit working correctly, job complete."
DISHWASHER GE GSD3300D00BB "Arrived on site to inspect dishwasher for not starting correctly, upon inspection found the inside switch busted and not making connections. Replaced switch and tested. No problems found. Complete"
MICROWAVE GE JNM1541DM4BB Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced door assembly and tested unit. Unit is working as designed. Call complete.
WASHER WHIRLPOOL WFW5620HW1 "Arrived on site to inspect washer for not working correctly, upon inspection found the washer working to specs but customer had many issues, ordering ACU and pressure switch due to weird cycle times. . Office to reschedule ; ordrng 1 W11125159 (PRESSURE) and 1 W11329112 (ACU)"
REFRIGERATOR GE GFSL6KEXALS Arrived on job for complaints of water under deli drawer. Found the drain under evaporator leaking into wall of refrigerator liner. Half of the water not making it out of drain but drain not blocked.
WASHER WHIRLPOOL MVW6230HW0 Arrived on site and inspected washer squeaking belt.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.No leaks detected at time of service.Job complete Customer satisfied.
REFRIGERATOR WHIRLPOOL MFI2569YEM2 "Arrived on site for refrigerator thats not closing properly. Inspected unit and work area. Found door Molean completely broken off and missing from door. . Replaced Molean and tested unit. Unit is working as designed.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site and inspected refrigerator not cooling properly.Confirmed the complaint and found a massive ice buildup on both sides of the evaporator.Used my steamer to defrost the unit.Tested the heater and found it operating properly.Removed and replaced the thermistor.Evaporator fan was also operating properly.Reassembled and unit now works properly.No leaks detected at time of service.Job complete
MICROWAVE GE JVM7195DK3WW Arrived on job to replace vent motor. Found tape from install stuck in housing. Removed tape and test noise level normal.
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to test bulb. Bulb was damaged / broken and already removed from the socket which was burnt. Tested voltage to socket and found 120 volts running to socket when light was in OFF position. Replaced board and socket to fix the incorrect voltage being sent to bulb socket. Tested and working as designed. Light works as designed.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for cooling complaint. Freezer temp reading 19-20° ran diagnostics all test passed,installed a ui drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered spec powered unit on checked low side pressure good unit cooling down correctly. Repair covered under sealed system manufacture warranty ; used 1 WPW10143759 (DRIER UV) from stock"
WASHER WHIRLPOOL CSP2940HQ0 Arrived on site to diagnose a dryer that will not except coins. Found quarter jammed in coin mechanism. Removed coin and tested unit. Found all is functioning properly at this time.
UNKNOWN UNKNOWN NAGJFDHJ/
WASHER WHIRLPOOL MVWC565FW0 Ride on site for a washer that would not agitate. Inspected unit and work area. Placed unit in service diagnostics and found an F5 E1 (lid switch fault) and F9 E1 (long drain) error codes. Ran unit through an auto test without water connections due to the store not having lotta connections for the unit. Unit ran as designed except for the drain pump sounding like it had something in it. Removes hose from drain pump and found a gold plated chain inside the drain pump assembly causing the restriction of drain pump. Tested the lid lock in a manual lid lock test eight times in unit is working as designed. Call complete.
FREEZER MAYTAG MZF34X16DW04 "Arrived on site for freezer that was not keeping temp properly and cooling. Upon further inspection the unit I found that the compressor as well as defrost timer and thermostat were all functioning fine in the unit was receiving 120 V to all its major components after running a diagnostic test I found that the eve app thermistor had shorted out and was stuck shut and not allowing the main control to detect at the unit need to defrost. After placing the event thermistor and defrost in the unit I was able to retest the freezer and everything is working as designed(part number W11253271)"
WASHER MAYTAG MVWC465HW2 "Arrived on site for a washer that had gone back into a rinse after going into a spin and drain. Inspected unit and work area. Customer had unit turned off and I plug the unit back in. And it went into the rinse cycle again and started filling. Canceled wash cycle and placing it into service diagnostics. Found no stored error codes. Placed unit in An auto test and unit ran as designed. Tested unit in a high speed span and unit right now as designed. I called Techline and spoke to Dave SR# 7728737786. He asked the customer about what was in the load and load size. Customer had stated that she had ran a towel, washcloths, and a couple shirts and shorts together. The load was only roughly about 8 items. Dave mentioned that the issue was probably with an off-balance load in that the unit would go back into a rinse in order to balance out the clothes. He said the new controls arent registering off balance loads as well as they used to and thats why it probably did
DRYER WHIRLPOOL WED8500DW0 "Arrived on site to inspect dryer drum not turning. Upon further inspection, I turned the drum by hand and it gave resistance while turning telling me the belt is attached. Customer advised that he heard a thump noise and the drum stopped turning. I raised the top panel and inspected the belt and it was not broken. I disassembled the unit and found a large amount of lint built up inside the unit. I removed the lint with a vacuum, and found that the unit will need a dryer repair kit ad belt to complete repairs. The tension pulley rollers doe snot move. I adjusted the roller and cleaned the axle and reassembled the unit and tested. Unit is operating but will still need the repair kit and belt replaced. I am ordering the dryer t repair kit and a belt, along with CNOTE-LSO.No lint observed at the end of service.; ordrng 1 4392067 (dryer repair kit) and 1 W10849499 (belt)"
WASHER MAYTAG MHWE251YG00 "Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics and found the unit r code F3E2. Cleared the code and continued with testing. The unit failed to start diagnostics. I removed the top panel and the rear panel and following the tech sheet, I tested the sensor and heater. I found no continuity in the heater harness. I found the previous repair made had worked itself lose and was not making good contact. Also, the harness was attached to to the basket so when it goes into spin the movement causes the connection to get stretched. I corrected the connector and removed the harness from the basket and retested in diagnostics. Unit is operating as designed.
REFRIGERATOR AMANA SQD26VW "Arrived onsite and found unit exhibiting symptoms of thermostat failure and not consistently kicking over to cool. When it cools it is fine but will spend hours at 50f in freezer and ruin food. No defrost issue. Control thermostat not showing up in parts breakdown as available. . ; ordrng 1 THERMOSTATCONTROL (RESEARCH)"
DRYER WHIRLPOOL WED7500GC0 Arrived onsite for unit making noise during operation. Customer said that it would make a noise from time to time. Tested unit. Could not duplicate noise. Noticed unit had no feet. Ordered part. Rescheduled with customer.; ordrng 4 3392100 (FEET)s
DRYER WHIRLPOOL WED4950HW0 "Arrived on site to test unit for no heat. Tested unit, found loose connection on element. Reconnected connection, tested unit, unit works as should. The venting leading to the exterior is clogged.
RANGE KITCHENAID KGRS807SSS03 "Arrived onsite for door to unit being broken. looked at unit. Found that the hinges from the door. Got stuck inside the door. Pulled hinges out, and re locked hinges and door back to the unit. Tested unit. Unit test good. No issues at this time. Job complete"
FREEZER WHIRLPOOL WZF34X20DW01 Arrived onsite to diagnose upright freezer with frosting issues.
REFRIGERATOR WHIRLPOOL WRT108FZDB02 Arrived on job for complaints of not cooling. Found no frost pattern on evaporator except small corner took picture.
WASHER WHIRLPOOL WTW5105HW0 Arrived on site for a washer thats not turning on. Inspected unit and work area. Tested voltage going to the control and found 121.7 V. Tested voltage going to the console and found 13 V DC but console not lighting up or displaying. Ordering console and control. The office will need to reschedule customer due to out of stock and PSP items.; ordrng 1 W11413337 (CONSOLE) and 1 W11419054 (CONTROL)
DISHWASHER KITCHENAID KUDI02IRWH2 "Arrived on site to test unit for not enough water, tested unit found valve inlet broken, replaced valve inlet, test unit, unit filling with proper amount of water, no leaks at this time,job complete."
REFRIGERATOR BOSCH B36CL80ENS/02 Arrived on job to replace light cover. After replacement test operation. No leaks detected.
REFRIGERATOR WHIRLPOOL WRF990SLAM03 Arrived on site and installed new brackets and gasket. Found door gasket not staying in door due to liner separating from door. Also found top shelf rails not rolling out completely. Unit will need new door and additional rails to repair. Office to schedule return services.; ordrng 1 AUTHO (AUTHO) and 1 LW10341279 (dor-fip ss) and 1 W10850332 (bracket LEFT) and 1 W10858092 (bracket RIGHT)
REFRIGERATOR GE ZISB480DMB
DISHWASHER MAYTAG MDB4949SHZ0 Arrived on site for a dishwasher that still have no power. Inspected unit and work area. Tested voltage at the junction box and found no voltage going to the unit. Customer had unit plugged into the garbage disposal outlet. As soon as the garbage disposal was turned on voltage would go to the control and Wood hour of the unit. Advise customer that they would need to put the unit on a different outlet. Unit was plugged into a different outlet and unit came on.
MICROWAVE WHIRLPOOL KMBD104GSS01 "Arrived on site to install previously ordered part.Discovered the part ordered is not the part needed.Ordering the cook tray.Part is PSP item, so office will reschedule the customer for return service visit.; ordrng 1 W11216070 (COOK TRAY)"
RANGE WHIRLPOOL WCG55US6HS00 Arrived onsite for broken oven knobs. Internal Insulation looked to have imploded. Replaced both knobs. Knobs functioning properly. Job complete
COOKTOP WHIRLPOOL WCG97US6DS00 "Arrived on site to inspect cooktop knobs. Upon further inspection, customer is having difficulties getting the knobs to attach to the valve stems. I found that the knob sleeves from the previous knobs were still on the stems. I removed the sleeves and installed the new knobs and tested the unit. Unit is operating as designed. No gas leaks detected during service, job completed."
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite for oven buttons not functioning. Tested unit and found faulty control board. Replaced control, tested unit and unit functioning properly. Advised customer that the WiFi connection may need to be re-established. Job complete."
WASHER WHIRLPOOL WTW7300DW0 "Arrived on site to test unit for leak. Found error f0e3 overload, put unit into diagnostics ran hot and cold water, drain cycle, and spin cycle. While running inspected tub, water lines, water valve, drain line, underneath unit. Did not find any proof of leak present or any sign of water damage.
WASHER WHIRLPOOL MVWB766FW0 "Arrived on site for customer complaint of lid not locking, found error codes F5e2 f2e1 in diagnostic mode, found failed lid lock, I replaced lid lock, and ran diagnostic cycle, unit tested good
COOKTOP WHIRLPOOL 1234 Arrived on job for complaints of burner not working. Found switch not working properly switches sent not correct and no model number to find correct switch.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to diagnose a refrigerator with the door that is not opening and closing properly. Found friction pads broken. Replaced pads and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRF767SDHV00 "Arrived on site for past leaking issues , and currently freezer light is out . Couldnt find any presence of a leak. Document in quick pick . Freezer light module is insulated in , unable to remove led module with out damaging surrounding insulation and liner its self . Called tech line Sr 7728739756. Tech told me to stop before damage to liner occurs. Informed customer is aware and informed the customer care will be in contact with them No water detected at time of service . Job complete ."
DISHWASHER WHIRLPOOL MDB8979SFZ2 "Arrived on site to test unit for upper track falling, tested unit found upper right track broken, replaced upper right track, test unit, unit functioning correctly, job complete."
FREEZER WHIRLPOOL WZF34X16DW04 "Arrived on site to inspect freezer not cooling. Upon further inspection, I found the unit in the garage, unplugged and sitting at the front of the garage. Also, found that the unit was previously plugged into a GFCI outlet in the garage. I advised the customer that Whirlpool does not approve of GFCI outlets/breakers for appliances due to them being weak and will trip at any interference in electrical current. Customer pointed out the power cord was damaged. I found that the cord was damaged and wires were exposed. It appears that when the unit was installed, the cord was stuck under the unit and the metal from the chassis caused the cord cover to tear and then the exposed wires grounded themselves to the unit causing the interference in current which in turn caused the outlet to trip. I am ordering the power cord harness and will return with all screened parts. Due to part being OOS, office to schedule return service when part arrives. No water connected
DISHWASHER KITCHENAID KDTM704KPS0 "Arrived on site to test unit for no power, tested unit, found loose wire in junction box, tightened wires, test unit, unit working correctly. Job complete."
MICROWAVE GE JVM3162DJ1BB Arrived on site to replace door for microwave. Replaced door and tested unit. Found all is functioning properly at this time.
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site to inspect fridge for not dispensing water. Upon inspection found the tank clogged a and valve malfunctioning, replaced both and found no change,ordering filter head, office to reschedule ; ordrng 1 W11308018 (FILTER HEAD)"
FREEZER WHIRLPOOL EV181NZTQ03 "Arrived on site to inspect freezer for loud noises, upon inspection found the fan making a little noise but nothing to signify a defrost error replaced defrost control and tested. No issues found. Complete"
WASHER WHIRLPOOL WFW3090JW0 Arrived on job to replace previously diagnosed parts. Replaced ACU and test. Washer working properly. No leaks detected.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher for broken plastic piece, upon inspection found the friction sleeve ripped off, replaced and checked for issues, none found. Complete"
WASHER WHIRLPOOL CHW9150GW0 "Arrived on site to inspect washer for not accepting coins, upon inspection found the coin op broken, replaced coin drop and washer, found no issues, Job complete"
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site to test unit for no power, test unit found bad thermal fuse, replaced thermal fuse, fuse cover under one year warranty, tested unit, unit heating and operating correctly, job complete."
COOKTOP WHIRLPOOL G7CE3034XS00 "Arrived on site to inspect cooktop burner not working and light wont turn off. Upon further inspection, I had the customer sign the waiver of damages when removing glass cooktop. I removed the cooktop and found that liquid had spilled onto the switch housing and leaked onto the front right burner switch and shorted it out and burnt the switch and melted the harness and connector. Also found the back left burner switch was shorted and burnt. I reassembled the unit and advised that it is not safe to use the unit but customer requested the power to be turned on. Job completed"
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for inconsistency on right rear burner . Adjusted set screw in valve . Burner flame is normal after adjustment . No gas leaks detected at time of service. Job complete .
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived onsite for cooktop with intermittent ignitor sparking without user input. Upon inspection I found all burners functioning as designed. I removed the cooktop and inspected the internals. I could not find any visible breaks or shorts in any of the harness or ignitor wires. I tested the outlet and found correct voltage and polarity. I also found that the cooktop is not on a dedicated breaker sharing a circuit with 3 other outlets 2 being gfci with a coffee maker plugged into one. I replaced the module and advised the customer to unplug the coffee maker and monitor the cooktop to see if there might be a faulty outlet or breaker on that circuit. In the event of call back please send switch module, harness and all ignitors. Job complete."
DISHWASHER MAYTAG MDB4949SHZ1 Arrived onsite for dishwasher not powering on and not responding. Upon arrival I noticed the control lock was engaged. I disengaged the control lock and all buttons functioned as designed. I put the unit into diagnostics and all tests passed and the unit heated. No repairs needed at this time. Job complete.
OVEN WHIRLPOOL WOC54EC0HS01 Arrived on site to diagnose an oven that is not keeping time and not always responding to user input. Found control panel malfunctioning and time running unusually fast. Control panel will need to be replaced to complete repairs. Office will need to set a return appointment due to part availability.; ordrng 1 W11297728 (PANEL)
DRYER WHIRLPOOL WGD4985EW0 Arrived onsite for unit popping breaker as soon as unit gets used in heat dry. Called Techline. Suggested to change burner gas assembly and possibly wire harness. Got sr#7728743949. Ordered part. Office to reschedule.; ordrng 1 W10336852 (burner-gas)
REFRIGERATOR WHIRLPOOL WRF535SWHV02
DRYER WHIRLPOOL WED87HEDW1 "Arrived on site to test unit for grinding noise. Found motor making noise. Installed sound pad underneath mounting points. Tightened motor back down. Tested unit, unit works good.Job complete."
WASHER WHIRLPOOL WTW4855HW0 "Arrived onsite for washer constant drain. Tested unit and unit was stuck in constant drain. Reset unit, calibrated and put unit in automatic test cycles and unit completed with no issue. Has customer start a small load to insure unit performed correctly. All passed. Indicator leds function properly. Job complete. Ran CC for Service charge."
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for interior lights out . Found freezer light failed . Replaced module , all lights are back on. No water leaks detected at time of service. Job complete ."
REFRIGERATOR KITCHENAID KRFC704FBS01 Arrived onsite and found unit fresh food Evap frozen over after 2 weeks of operation. Advised customer that evap cover kit and control would be needed.. ; ordrng 1 MAINCONTROL (SHOWING AS PANEL UI WHICH IS NOT NEEDED. NUMBER 5 ON A INLET PARTS)
REFRIGERATOR JENN-AIR JS48CSDBDA "Arrived on site for customer complaint of unit not cooling, found freezer at 44 and fresh food at 70, found compressor, evaporator fan, condenser fan running, found sealed system leak, requesting Auth for compressor, evaporator, filter drier, and access valves. (Compressor has been discontinued) ; ordrng 1 12001966 (COMPRESSOR ) and 1 67001895 (evaporator) and 1 CNOTE (AUTH) and 1 CNOTE (2 HR JOB) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (PARTS RESEARCH FOR COMPRESSOR ) and 1 Tj90sf8404 (ACCESS VALVE ) and 1 WPW10143759 (dryer)"
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven shutting off mid cycle. Upon further inspection, I found the date on the display incorrect. Customer said they were baking and the timer began to do crazy things and the date keeps changing. I placed the unit in diagnostics and checked error codes and found none. I noticed the unit is not connected to WiFi. Due to the failures the customer is describing, I removed and replaced the main control and programmed the date/time. Tested the components in diagnostics then tested the unit on Bake at 350. Unit is operating as designed. Recommended that the customer connect the unit to WiFi and provided them with the whirlpool WiFi team number if they needed assistance. Job completed."
WASHER WHIRLPOOL WET4027EW1 Arrived on site to replace timer and temp switch from previous diagnosis. Both temp switch and timer were damaged. Wash cycle was intermittently working. Rinse and spin were functioning as should everytime. Spoke with tech line and we need to replace soil level switch and deep water switch per tech line. sr#7728740752; ordrng 1 W10851055 (switch-cyc) and 1 WPW10544357 (switch-cyc)
RANGE KITCHENAID KFDC506JSS00 "Arrived on site for customer complaint of right front burner not igniting, found broken ignitor, ordering ignitor. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11238757 (RF IGNITOR)"
DISHWASHER WHIRLPOOL WDT750SAKZ0 Arrived onsite for a dishwasher that the lower rack will not come all the way out and the spray arm is broken. The customer stated the spray arm came out and had jammed the rack but they figured out what happened and removed the spray arm. I found the lower rack in good condition. I found where the lower arm had come out and fell on the heater melting the plastic not allowing the arm to go into the sump. I replaced the arm and locked it in. The unit is working as designed. I went over use and care with the customer. Call complete.
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived onsite and removed broken bulb from socket. Advised customer on repair and advised on way to avoid further problems. All checks good.
DISHWASHER WHIRLPOOL WDF750SAYM0 "Arrived on site to inspect dishwasher not draining. Upon further inspection, the customer advised that the unit wouldnt drain and water leaked out from the front. I pressed the cancel button and when the drain pump came on, I could hear something in the pump rattling. I placed the unit in diagnostics showing error code F9E1. Cleared the code and continued with testing. Once the unit dispensed water into the tub and the motor came on, water began to leak from the sump underneath the unit. I turned the drain pump on and due to the amount of water leaking, the drain pump could not work fast enough to get the water out. Using my wet vac, I vacuumed the water out from the unit and from underneath. I removed the drain pump and vacuumed the pump area and debris came out. I placed the drain pump back in place and tested it and it is operating as designed. I found the rinse aid dispenser cap is missing as well. the sump/motor assembly & dispenser I am order
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for dryer not drying. Upon inspection I found the unit heating as designed. I went to the outside vent outlet and it was warm but I could not feel any air flow. I went back and accessed the back of the unit and found a large ball of lent sitting against the blower wheel. I removed the lint ball and tested the unit. The unit now has proper air flow and is working as designed Job complete
OVEN KITCHENAID KEBS207BSS01 "Arrived on site for customer complaint of error code f6e6, found failed appliance manager control, I replaced AM control,
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for no cool. Low side pressure reading 0 with weak frost pattern diagnosed a defective compressor. Replaced compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
REFRIGERATOR KITCHENAID KRFC300EBS01 Arrived on job for complaints of frost in freezer and refrigerator temperature climbed to 50. Found the temperature good and ran check on all sensors. Could not duplicate at this time . Perform hard reset of refrigerator. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL WRS325SDHB04 "Arrived onsite for leaking ice maker and occasionally not making ice. Tested ice maker fill and no leaks we found from fill line or ice molding. Manually ran harvest cycle and ice maker functioning as designed. Several batches of ice had already been made. Tested ice dispenser flap and door opens and closes properly. Also explained to customer about properly turning on and off ice maker as needed. Job complete"
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on job for complaints of frost in freezer. Found top of door defective gasket not setting in correct position will need to replace door. ; ordrng 1 W10746789 (dor-fmd)
DISHWASHER FRIGIDAIRE FBD2400KB9B "Arrived on site to test unit for dispenser door not opening and the timer skipping, test unit found shorted timer and dispenser not opening, replaced timer and dispenser, test unit, unit works correctly, job complete."
DISHWASHER WHIRLPOOL WDT730PAHZ "Arrived on site to inspect dishwasher hinge pads. Upon further inspection, I found the left friction pads had fallen off the left hinge. I removed and replaced the pads and tested the unit and it is operating as designed. No water leaks observed during service, job completed."
DISHWASHER KITCHENAID KDPM354GPS0 "Arrived on site to diagnose dishwasher making a burning smell. On arrival found residue of undissolved detergent packet, and error code F6E1 for low or no water. Checked valve and verified water is coming into the unit, but wash motor is just making a line noise and not engaging. Unit needs a new sump,and motor assembly. Ordering part, office to schedule return due to part showing out of stock. ; ordrng 1 W10805015 (pump&motor)"
ICE MACHINE WHIRLPOOL KUID308ESS1 "Arrived on site for no ice. Checked low side pressure good reading 0 no frost forming on evaporator plate,flushed refrigerant lines through system,tightened all service valves,checked weld joints good,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on ran diagnostics good frost pattern. Ran unit through a normal cycle ice formed and dropped to cutter grid watched 2nd batch of ice formed."
DISHWASHER MAYTAG MDB4949SHB0 "Arrived on site to inspect dishwasher not operating. Upon further inspection, I found the console not responding. I removed the toeplate and inspected the wiring at the junction box and found the neutral wire had shorted and melted the wire nut. When I removed the nut, the dishwasher harness neutral wire fell out. I checked the black wire and it did the same. I re-wired the harness and retested and the unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR MAYTAG PSD262LHEZ "Arrived onsite for unit not cooling or freezing. Unit needed to manually defrost 48 hrs. Upon inspection found compressor running, condenser fan working, evap fan working and evap coils frosting. Unit is having defrost issues. Check resistance of defrost thermostat and was in acceptable range also checked heater and resistance was in acceptable range. Test thermostat and ADC under load and voltage readings were not consistent. Replaced thermostat and control. Unit was beginning to cool properly. Checked ice maker and unit was receiving power but would not respond. Ice maker will need to be replaced. Ordering D7824706Q. Need AUTHO. ; ordrng 1 D7824706Q (ice maker)"
REFRIGERATOR KITCHENAID KSCS25FVMS01 "Arrived on site to diagnose refrigerator with a fan customer says is cutting on and off. On arrival was able to hear the condenser fan short cycling and constantly restarting, with a clicking board relay. Replaced control. Got approval for AUTHO from EB in office. Retested and all is now working as designed with no further short cycling. Call complete"
WASHER MAYTAG MHW8630HC1 Arrived on site and tested soap dispenser. Dispenser was holding water due to failed o-ring. Replaced dispenser and tested operation. Tested good. Job complete.
WASHER WHIRLPOOL WFW97HEXR0 Arrived on site and tested operation. Found cold water dripping from dispenser constantly and filling the tub. Unit will need new valve to repair. Installed new valve and tested operation. Unit tests good and all water connections dry at time of service. Job complete
WASHER WHIRLPOOL WFW70HEBW1 "Arrived on site for customer complaint of unit not working and giving error codes, found F8e3 f3e1 F6e3 f8e1 error codes in diagnostic mode, cleared error codes and ran diagnostic test cycle, unit passed all tests, but I did fine excessive suds, instructed customer to use clean washer cycle a couple of times before use."
REFRIGERATOR KITCHENAID KFIS29BBMS03 Arrived onsite for a refrigerator that stopped making ice and isnt cooling properly in the RC. I found the RC coil frosting up again and the frost closed off the return air vents in the evaporator cover. I tested the thermistors and all checked good with correct resistance vs temperature. I checked the drain tube for warm air leaks and restrictions and found it in good condition. I found the evaporator fan working properly. I found the 3 way valve working properly. I found evidence where the frost was starting on the bottom left and working towards the right side. I explained to the customer this was being caused by the drip pan because its bowed and holding water on the left side. I explained that the drip pan was not available at this time. I installed two shims between the evaporator cover and the drip pan to get the bow out of the drip pan. I cleared the frost. The customer is going to monitor the coil and see if this resolves the issue.Orderi
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived on site for door issues. Found damaged freezer door and handle ordering new handle and door. ; ordrng 1 13109217SQ (FZR DOOR) and 1 W11459378 (HANDLE)
OVEN GE JKP27WW1WW Arrived on site and tested upper oven. Found bake element has hot spots indicating element is beginning to fail. Installed new element and tested operation. Unit tests good. Job complete
WASHER AMANA NTW4516FW3 Arrived on site and found no error codes. Calibrated and reset. Cleared the airtrap for report of off balance load. Advised customer on repair and use and care.
WASHER MAYTAG MVWC565FW1 Arrived on job for complaints of not spinning. Ran diagnostics and found code for long fill. Ran diagnostics cycle all functions working properly replaced control and ran calibration. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL WRS315SDHM05 Arrived onsite for noisy compressor. Upon inspection I found the compressor rattling loudly at start up. I added some pads to the top of the compressor which eliminated the rattling sound. Job complete.
WASHER WHIRLPOOL WFW8740DW0 Arrived onsite to install previously diagnosed parts. I installed the control panel. All buttons are working and units is working as designed at this time. Job complete.
WASHER WHIRLPOOL WFW95HEDC0 Arrived on site for a washer that needed a new water inlet valve air trap and main ACU control. After repairing recommended parts from whirlpool take line I was able to retest the unit on a full cycle and ensure that it was working as designed. There were no leaks before during or after repair call complete
DISHWASHER MAYTAG MDB4949SHZ1
DISHWASHER MAYTAG MDB4949SHZ1
OVEN WHIRLPOOL WOD51EC0HB01 "Arrived on site to test unit for broken door, tested unit, found middle glass panel broken, need to order part to replace, job needs work, office call to reschedule.; ordrng 1 WPW10347596 (MIDDLE GLASS PANEL)"
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site to test unit for LF burner not igniting, tested unit, found left front burner head not igniting, replaced LF burner head, test unit, igniting correctly, job complete."
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site and inspected refrigerator and found fresh food gasket is not attached on the bottom of the door. Also there is frost on the inside edge of the freezer liner. Took pictures. Added silicon around perimeter of both liners where they meet cabinet. Heated fresh food gasket until seal is good. If issue returns will need per service pointer 10916291A, service kit w10916494 and a new fresh food door gasket."
FREEZER WHIRLPOOL WZC3122DW01 "Arrived on site for door issues. Found door not sealing to cabinet,diagnosed damaged handle installed a new handle tested door operation good,door sealing to cabinet"
DRYER KENMORE 110.676326 "Arrived on site to test unit for no heat. Found unit not getting proper voltage. One leg reads 120v, the other reads 15v. Informed customer electrician needs to correct issue.
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for a washer that during the last spin and drain cycle the unit is not advancing. I checked stored error codes and found an F5E1 & F9E1. I found the washer with water still in it and the rinse light illuminated. I cancelled the cycle and the unit drained. I ran 4 back to back auto diagnostics test and the unit completed all of the cycles and worked as designed. The pump is removing the water quickly. I explained to the customer that I suspect either to much detergent was used or there is residual detergent build up in the tub causing the issue. Ms stated she has never run a clean washer cycle so I explained how to run the cycle and what to use.Call complete.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for no ice. Ran diagnostics optics passed,ran fan test weak air flow to icemaker,no errors. Icemaker passed harvest and fill cycle,power cycled unit good air flow from fan diagnosed a defective control not sending correct voltage to fan. Ordering a new main control; ordrng 1 WPW10675033 (CONTROL MAIN)"
REFRIGERATOR MAYTAG MFD2560HES Arrived on site to install icemaker to resolve no ice. Removed old icemaker and installed new. Cycled unit and all is working as designed and filling. Call complete.
WASHER WHIRLPOOL WTW5005KW0 "Arrived onsite for washer not advancing through cycles. Upon inspection and during diagnostics I found the cold water not dispensing when called for. I accessed the main control and found sediment or Calcium build up inside the cold water side of the valve. I inspected all wire connectors at the control and at the drive system and all checked good. Being that the unit will not advance through cycles and no cold water coming through. I replaced the main control and the water valve assembly. I re tested the unit through auto diagnostics and it cycled as designed. I also tested the spin cycle through manual diagnostics and those tests passed as well. Unit is working as designed at this time and no water leaks detected during time of service.
REFRIGERATOR GE TFB26PPDABB arrived on site and inspected refrigerator and found water being dispensed is clear, took 1 picture. Found auger helix in ice bin is rusting and leaving pieces in bin that can contaminate ice, took 1 picture. If this is covered by AHS icemaker should also be replaced if coverage exists for icemaker.; ordrng 1 WR17X4312 (bucket&auger) and 1 WR30X10093 (icemaker asm)"
FREEZER WHIRLPOOL WRT311FZDB01 Arrived on site to diagnose a refrigerator that is forming ice in the bottom of the freezer. Found drain line collapsed.
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived onsite and found unit will need pump. Not draining. Returning with control just in case. Office to reschedule. ; ordrng 1 W11412663 (DRAIN PUMP)
COOKTOP WHIRLPOOL WFE505W0JS0 "Arrived on site to inspect range display showing cooktop hot when the unit is off. Upon further inspection, I tested voltage to the unit at the terminal block and got 250V. I tested each infinite switch and all are getting correct voltage. I tested continuity to each switch and found all are bad. I removed and replaced the switches and retested and unit is operating as designed. Job completed."
RANGE WHIRLPOOL WFG374LVS Arrived onsite and restored function without random beeping after power cycle.
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site and tested operation. Found door gasket has failed. Installed new gasket and found upon further inspection that the oven bottom is warped and is allowing heat to concentrate on front bottom area of gasket. Unit will also need oven bottom to complete repair. ; ordrng 1 W11098799 (bottm-oven)
REFRIGERATOR KITCHENAID KFIV29PCMS02 Arrived onsite for a refrigerator with ice building up in the bottom of the FC. I found the drain tube plugged. Mr already removed the ice. I removed the drain tube and cleared it. I steamed the ice from the drip pan. Call complete.
WASHER MAYTAG MVW7232HC0 "Arrived on site ,replaced control . Wash is still not filling on that one cycle . Called tech and they checked with Engineering, they said the algorithm for that particular cycle is normal. No further repairs needed.Sr 7728741622No water leaks detected at time of service. Job complete ."
DRYER WHIRLPOOL MEDX655DW1 "Arrived on site to diagnose one dryer that is not starting. Performed diagnostic and voltage checks. Found voltage at wall and terminal good. Found thermal fuse open. Replaced thermal fuse and retested. All is working as designed. Did check airflow and found restricted airflow, with almost no suction. Advised customer to have vents cleaned, and recommended dryer vent wizard.
DISHWASHER KITCHENAID KUDE70FXSS4 "Arrived onsite for a washer thats not draining and the light on the door is not working, and its not drying. I checked stored error codes and found an F3E3, F6E6, & F6E3. I ran the diagnostics cycle and found the OWI working as designed but the dispenser was leaking rinse aid causing sudsing. I found the light on the door and the heating element working as designed. I explained to the customer that the leaking dispenser is what caused the sudsing error and probably caused the OWI to show it didnt calibrate. The dispenser needs to be replaced if the customer wants to use liquid detergent and rinse aid. all complete."
REFRIGERATOR WHIRLPOOL KRFC704FPS03 "Arrived on site to test unit for ice forming underneath ice bin. Ran Service test 97(ice maker valve) tested good, ran test 96(water valve) tested good. Ice maker is unevenly filled. Needing new ice maker to resolve issue. Will bring water tube and clip precautionary measures.; ordrng 1 W10883965 (tube-water) and 1 W11115534 (icemaker) and 1 W11315303 (TUBE CLIP)"
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to install parts prev tech ordered. Replaced motor assembly,secured thermistor to correct location on suction line using foil tape and a zip tie,per service pointer secured evaporator to liner housing using clamps and zip ties,adjusted drain,secured cover with 4 screws. Ran diagnostics all test passed.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived onsite for overflowing ice maker and spraying water. Upon inspection found water line to ice maker partially frozen. When calling for fill, water was pushed against the ice and leaking into the freezer. Pulled ice maker, and defrosted water line. Replaced ice maker and tested unit, found unit filled properly with no leaks. Job complete."
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite and found unit needed adjustment to vent flap for noise. All checks good. Unit is now repaired. Advised customer on repair.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site and tested operation. Found unit has started to make some ice again but there is frost in ice bin and on ice maker. Inspected for air leaks and found freezer gasket not sealing properly on mullion side. Reshaped gasket and ensured proper seal. Warm air entering freezer caused slow ice production. Job complete
OVEN KITCHENAID KOSE500ESS04
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher not draining. Upon further inspection, I opened the unit door and found the usual water puddles/droplets in the tub and on the inner door and side panels. Placed unit in diagnostics and test3d showing no error codes and unit operated as designed. While the unit was filling, it sounded like air was in the water line. When I looked underneath the unit, I found water dripping from appeared to be the drain hose, but I found that the water inlet hose is leaking. I am ordering the inlet fill tube and scheduled return service Water to the unit was shut off for safety. ; ordrng 1 W10878507 (inlet tubing)"
DRYER WHIRLPOOL WED8500DC3 "Arrived on site for customer complaint of noise issue, found noise only occurring after multiple load, heat is causing expanding and contracting of metal, unit tested good.
WASHER MAYTAG MVWB835DW "Arrived onsite and replaced faulty console. All checks food. Unit is now operating as designed, advised customer on use and care."
REFRIGERATOR KITCHENAID KRFC704FSS01 "Arrived on site to diagnose one refrigerator that is not cooling. Removed Evap,cover and found cover broken and ice built up all over Evap. Unit will need a new evaporator cover and correct thermistor placement to resolve. . ; ordrng 1 W11284394 (cover-evap)"
REFRIGERATOR KITCHENAID KBRC36FKS00 "Arrived on site for customer complaint of call for service light being on and higher temperatures, found dirty condenser coil, I instructed customer to clean condenser coil every year or two.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site to test unit for not draining, test unit, found broken drain pump causing water not to drain, replaced drain pump, test unit, unit functioning as intended, no leaks found at this time, job complete."
RANGE WHIRLPOOL WFG510S0HW1 Arrived on site to diagnose a range with a burner that will not ignite. Found igniter for right front burner mispositioned causing ignition issue. Reset igniter to proper position and tested unit. Found all is functioning properly at this time.
DRYER MAYTAG MEDC465HW0 "Arrived onsite and found rollers squeaking on drum. Lubricated tread. Unit is now operating as designed without a squeak. No new parts needed, but same parts as previously repaired and therefore under warranty."
WASHER WHIRLPOOL WFW95HEDC0 "Arrived onsite for washer showing error codes. Upon putting the unit into diagnostics I found 3 stored error codes of F3E1 F6E3 F6E8. Indicating a issue with the ACU and or the air trap on the unit. I explained to the customer my findings and that the ACU and air trap would most likely need to be replaced. I also advised using afresh to clean the unit and see if it helps the situation. The customer would like to try to clean the unit and see if it helps remedy the issue. But if not they would like to have to air trap replaced. Air trap (W10903220).
OVEN KITCHENAID KMBS104ESS02 Arrived on site to diagnose a microwave that is not responding to user input. Found user interface control not functioning properly and LED display shorted. User interface control will need to be replaced to complete repairs. Office will need to set a return appointment due to part availability.; ordrng 1 W10891907 (cntrl-elec)
MICROWAVE WHIRLPOOL KMBS104ESS03 Arrived onsite for a microwave to replace the previous diagnosed parts. I replaced the door and tested the unit. The unit is working as designed. Call complete.
WASHER MAYTAG MVW6230HC0 "Arrived on site for right side of display having blue lines . Checked ribbon connection , all checked correct . Ordering UI as well as control if needed . Other then display . No error code or wash issues . No water leaks detected at time of service. Please call to set return .; ordrng 1 W11419173 (CONTROL ) and 1 W11478524 (PANEL UI)"
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher for not heating, upon inspection found the element working correctly during all cycles, instructed customer on proper use. Complete"
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer advised that the unit has built up a large block of ice on the RC evaporator and neither of the crisper drawers will close all the way. Due to the left crisper drawer control failure and door harness failure, I"
MICROWAVE WHIRLPOOL MMV4205DS1 Arrived onsite to replace parts ordered by previous tech. Also replaced fuse to unit. Replaced switches once again. Tested unit. Tested unit. Found that unit blew fuse once again. Replaced fuse. Plugged in unit with door open. Was not getting a response from UI panel control. . ; ordrng 2 W10138793 (fuse)s and 1 WPW10531156 (filter) and 1 WPW10686543 (cntrl-elec)
OVEN WHIRLPOOL WFG505M0BS3 Arrived onsite for a range that the customer cant change the light bulb in the oven. I found the glass part of the bulb had broken out of the metal base and it was stuck in the socket. I removed the broken bas out of the socket and installed a new bulb. I tested the light and it works as designed. Call complete.
WASHER WHIRLPOOL WTW8500DC5 Arrived on site to install previously ordered part.Removed and replaced the defective drain pump and found a hair pin stuck inside the drain pump causing the malfunction.Reassembled and unit test as designed.No water leaks detected at time of service.Job complete.
DRYER MAYTAG MED7230HW1 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found mounting screws for heating element loose causing rattling. Tighten all screws in unit and verified proper operation. No further repairs are needed and all is working properly at this time.
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site to diagnose a cooktop with warped grates. Found grates uneven in several places. Grates will need to replaced to complete repairs. Also ordering second grate with different part# Incase design is better for homeowner.; ordrng 1 W10594440 (GRATE) and 1 W11214957 (GRATES)
WASHER WHIRLPOOL WTW5000DW3 Arrived on site to diagnose a washing machine that is tripping the breaker. Tested all parts and components of water and found no malfunctions at this time. Advised homeowner washer manufacturer does not recommend GFCI or AFC I circuit as appliances May trip these circuits Due to ungrounded parts in machine. Homeowner will need an electrician to install standard circuit breaker in electrical box as there is a GFCI outlet for the washer in the laundry room and GFCI breaker not needed. No further repairs at this time and no leaks found at time of service.
REFRIGERATOR ELECTROLUX EW26SS70IS1 Arrived onsite for unit making noise when water is dispensed. Water was turned off by customer. Turned water back on and tested unit. Unit test good. Unit is making ice. Ice maker tray needed to be re aligned with water spout. Tested unit once again. No noise came back. Unit test good. No issues at this time. Job complete
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher for bad installation, upon inspection found the brackets broken off in a way that does not install unit, replaced brackets and installed correctly. Complete"
MICROWAVE WHIRLPOOL WMH53521HZ3 "Arrived on site for customer complaint of fan not venting out of duct, found fan motor needed to be flipped, after doing so, unit tested good."
DISHWASHER MAYTAG MDB9959SKZ0 arrived on site for dishwasher that was not drain the water out. After verifying model and serial number I did find that there was a service Poyner for this unit regarding the F 91 error code relating to the draining issue. Technical Service Pointer #: W11482561. After running diagnostics on the unit I found that the main control was sending the proper power down to the drain pump but the drain pump in her propeller was broken and not functioning when it was activated. We will need to order the new drain pump in office to reschedule due to part being out of stock PSP; ordrng 1 W11412663 (DRAIN PUMP)
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site , replaced water valve . No water leaks detected at time of service
DRYER WHIRLPOOL WED49STBW1 Arrived on site for dryer not heating. After further inspection of the jar I found that the two thermal limit cut offs as well as thermal fuses timer and heating element were all functioning as designed and the unit was receiving 240 V when I took the back panel off of the dryer I found that the heating elements housing assembly that mounts the heating element to the dryer head detached itself from the back bulkhead of the dryer itself not allowing the heat to properly vent into the drum of the dryer I reattached the bulkhead and made sure it was secure with a new screw and washer. Unit is now function
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to customers same complaint of no ice made since previous service visit.I confirmed the ice maker had no errors, valve filled ice maker and ice fan worked.
RANGE WHIRLPOOL WFE320M0ES2 On site for range needing a previous main harness diagnosed. After installing the new main harness and retest in the unit I found that nothing is arcing at this point causing any more issues about the cooktop in the oven are working as designed call complete
REFRIGERATOR MAYTAG MFI2570FEB01 Arrived on site for a refrigerator that wont dispense ice. Inspected unit and work area. Customer removed icemaker and showed that the impeller had come off the dispenser motor. Customer showed that the old impeller would not go back onto the motor. Replaced impeller and tested unit with cubed and crushed ice. Unit is working as designed. Call complete.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and inspected dishwasher not draining properly.Tested the unit in diagnostics mode and unit preformed as designed.Customer instructed on loading, using rinse aid and purging the water.Job complete"
REFRIGERATOR WHIRLPOOL ER2CHMXPQ04 "Arrived on site and inspected refrigerator leaking water into ff section underneath deli drawers.Confirmed the complaint and found the drain line iced over.Used my steamer to to clear the drain line.Cleaned area, reassembled and unit now works properly.All water lines were dry at the time of service.Job complete Customer satisfied"