We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78729
Matthew
Job Details: 01/27/2025
Arrived onsite for unit in a constant drain cycle. Plugged unit in and immediately drain pump started up. Found start button sunk into console area. Ordering control and drain pump office to reschedule. ; ordrng 1 W11607637 (Control) and 1 W10919003 (Drain pump motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM07
Near Niederwald, TX 78640
Tim M
Job Details: 01/27/2025
"Arrived on site to complete liner repair. Upon arrival, applied a second coat of epoxy using the epoxy kit (8201700) and let it set for 20 minutes. After epoxy set, applied liner tape (482395) and formed the tape with a heat gun. Repair is complete and damage has been resolved. Unit is not functioning as designed, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cedar Park, TX 78613
Scott
Job Details: 01/27/2025
Arrived on site for rattling noise . Found frost building up on fz evap cover . Recommended to customer will need to order fz evap fan . Customer doesn't want to wait till next week when she has a day off .customer is going to find another company to do repair sooner . If she calls back to set service . Unit will need evap fan fz . No water leaks detected at time of service . No parts installed Job complete. ; ordrng 1 W11249952 (Fz evap)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Kyle, TX 78640
Leonardo
Job Details: 01/27/2025
Arrived on site to test unit for unit leaking from between the door every time. Test unit and found water coming from vent. Removed vent and found vent gasket not sitting correctly on vent creating unit to leak. Secured gasket correctly test unit and unit still having small leak. Replaced vent with new gasket test unit and unit test good no more leaks present at this time. No one here to sign
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS3
Near Austin, TX 78731
James K
Job Details: 01/27/2025
"KDFM404KPS3 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11416362 pump&motor. Ran diagnostics, and still the same moaning sound is occurring. Reached out to tech thread and stated its a possible grate and diverter disc. Need to order W11416362 pump & motor assembly, along with the manifold grate and diverter disc. No water leaks detected at this time. Customer agreed to reschedule Feb 3rd. ; ordrng 1 W10903468 (Disc diverter) and 1 W11662107 (Disc diverter) and 1 W11416362 (Pump & motor)"
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Austin, TX 78748
Brandon
Job Details: 01/27/2025
"Arrived on site to replace previously diagnosed parts, after replacing control and running a calibration, unit tested good at time of service. Parts used w1168717"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near San Marcos, TX 78666
Brandon
Job Details: 01/27/2025
"Arrived on site to replace previously diagnosed parts. I replaced control, calibrated unit, tested good. Part used w11607637"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS21
Near Georgetown, TX 78628
David Z
Job Details: 01/27/2025
"Arrived on site to diagnose oven that tripped breaker, and also has a timer that won't count down sometimes. First thing I noticed was that console was not making any noise. I checked errors and found F6E4 for UI/Control state. I replaced the console to resolve the lack of noise and beeps. Once installed I had an F6E6 on powerup for the control. Replaced control as well, and set unit for a 500 degree burnoff to resolve the tripping breaker. Advised customer of GFCI NUISANCE tripping and to have their builder replace the breaker with a different brand/version to resolve. Unit reached 500 degrees. Parts used - W11448962, W11600651."
We serviced a
GE RANGE
Model JB755SJ4SS
Near Austin, TX 78723
Joe Z
Job Details: 01/27/2025
"Arrived on site for unit not working at all. Upon arrival, inspected unit and is a GE range. Model and serial number are correct. Customer states that the only issue is the right rear burner is not operating. Test unit and confirmed issue. Ordering right rear switch and right rear element. Office to reschedule ; ordrng 1 WB30T10145 (Right rear element) and 1 WB24T10029 (Right rear Switch)"
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Leander, TX 78641
Scott
Job Details: 01/27/2025
Arrived on site for dryer making loud rumbling noise . Found left rear roller wearing . Replaced rollers . Dryer is quite but still making noise . Ordering motor and blower wheel .return 2/6. Also advised to have exterior vent cleaned . ; schdld next appmnt for 2/6 THU !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Georgetown, TX 78633
David Z
Job Details: 01/27/2025
"Arrived on site to diagnose refrigerator not making ice or water. Found ice production had returned, but dispenser was no good. Tested unit and confirmed no water being dispensed. Checked behind unit and found water damage to floor / baseboard. Traced to a small split in the water line under the condenser fan housing. I cut out the damaged section and installed a 5/16 to 5/16 fitting to fix that. I replaced the valve due to a failure in the water dispensing side. Once valve was replaced and water was restored, you could hear a loud pulsing going to the filter housing. Removed the filter and unit dispensed fine. With filter in, unit makes a fast paced thumping sound. Replaced filter housing and reinstalled filter. Verified everything working properly. Filter housing diaphragm blew when new valve was installed. No water leaks found. Made customer aware of the water damage from the leaking water line. Call completed. Parts used - W11162042, W11645245."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Blanco, TX 78606
Andrew
Job Details: 01/27/2025
"Arrived on site to test unit for no ice production and RC door gasket magnets falling out. Found ice maker not receiving water due to fill tube bring frozen. Replaced valve(W11524655), removed obstruction and sealed around fill tube entering cabinet with permagum. Ice maker is now working as designed. Replaced both RC door gaskets(W10830046) and formed with heat gun. Unit is now working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID OVEN
Model KSGG700ESS7
Near Gatesville, TX 76528
Jonathan M
Job Details: 01/27/2025
"Arrived on site for an oven that is not igniting. Inspected unit and work area. The customer advised that the unit seems to be intermittent when it lights. She said that it will light sometimes and other times it won't continue to heat or ignite. I tested the unit several times and was able to get it to ignite, but it was taking six to seven ignitions in order to light. I was able to replicate a failure to light on the third try. I went ahead and replaced the oven igniter, and tested the unit. I tested the unit eight times without fail and would ignite within one or two ignition tries. The unit is now working and operating as designed. Call complete. WPW10324262."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM08
Near Round Rock, TX 78665
Wesley
Job Details: 01/27/2025
"Arrived onsite and delivered replacement refrigerator door to maintenance at the office. W11223753, LW10912313"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78702
Wesley
Job Details: 01/27/2025
"Arrived onsite and found unit operating with failed compressor. Removed and replaced compressor and added dye drier and access valve. Pulled vacuum and checked braze joints. Charged system and checked pressures. Unit is now operating as designed with no signs of leaking. Advised customer on repair. WPW10143759, W11557425, W11506635"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near San Marcos, TX 78666
Brandon
Job Details: 01/27/2025
"Arrived on site for customer complaint of unit not finishing cycles. I inspected the parts we replaced last time, tested good. There was still a load in the washer, but not spun dry, I ran quick drain and spin, found the load itself was extremely out of balance. In formed customer about out of balance loads and proper loading. If problem continues, will need suspension."
We serviced a
MAYTAG WASHER
Model MFW7020RF0
Near Kyle, TX 78640
Brandon
Job Details: 01/27/2025
"Arrived on site for customer complaint of unit leaking after the 3rd load that she did in a row. I ran a diagnostic test cycle, unit tested good. I found hot water supply a little loose, I tightend the supply line, checked for leaks, found no leaks at time of service."
We serviced a
WHIRLPOOL WASHER
Model WTW5600SQ0
Near Lorena, TX 76655
Tyler
Job Details: 01/27/2025
Arrived on sitefor washer but found i didn't have wp63292 thruster. Rescheduled rescheduled customer for 02-5-25; schdld next appmnt for 2/5 WED !
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS01
Near Horseshoe Bay, TX 78657
Lou
Job Details: 01/27/2025
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I tested the unit in diagnostics and found when the reservoir fills, water leaks from the reservoir drain pump. Advanced through testing and all other components are operating as designed. Removed the reservoir drain pump and found the mount on the reservoir for the pump is badly cracked (photos). I am ordering the reservoir and reservoir drain pump and scheduled return service for 02/05/25. No water leaks observed during service and unit left turned off for safety.; ordrng 1 W11614101 (Reservoir) and 1 W11542868 (Reservoir drain pump)"
We serviced a
WHIRLPOOL OVEN
Model WFC150M0JW3
Near Copperas Cove, TX 76522
Robert
Job Details: 01/27/2025
WFC150M0JW3 Arrived on site for a range with over temperature issues. On arrival verified issue error code f6e1 client said when she set temperature at 375 degrees that it got hotter then what she set it on. I replaced control board and sensor tested at 400 product works as it's designed.
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS00
Near Driftwood, TX 78619
Brandon
Job Details: 01/27/2025
"Arrived on site to replace blower motor for noise. I replaced blower motor, unit tested good. If problem continues will need convection fan motor."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78626
David Z
Job Details: 01/27/2025
"Arrived on site to diagnose dishwasher not powering on / running. Tested unit and found console dead. I checked the outlet and noticed a double switch mounted by the disposal. Found rear switch was off, and linked to dishwasher. Flipped switch and verified unit came on and worked. Unit working as designed, switch was flipped. Call completed."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS4
Near Lago Vista, TX 78645
Daniel A
Job Details: 01/27/2025
"Arrived on site to inspect microwave with no power. Upon further inspection, I found that the microwave had tripped the breaker. I gained access to the interlocks and found that the upper switch was shorted, and I found that the housing was warped. I also found that the main fuse was blown. I replaced the upper interlock and 2 upper switches, and the fuse. I tested the microwave, and is now operating as designed. W11707984 W10269458 W10269460 WP8206419."
We serviced a
KITCHENAID MICROWAVE
Model KHMS2056SSS4
Near Austin, TX 78738
Andrey
Job Details: 01/27/2025
"Arrived on site to test unit for loosing power, tested unit found unit has power but as soon as the microwave goes on the whole unit goes dark and whill need to cycle power for the functions to return, attempted to replace control but it was incorrect, office will order c troll, filter board and magnetron TOD, office to reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1345XTVB5
Near New Braunfels, TX 78130
Andrey
Job Details: 01/27/2025
"Arrived on site to test unit for not working properly, tested unit found all functions are activating but dont go through there cycles until the error is acknowledged and then it resumes, found failed control replaced and tested, unit is now running as designed no leaks detected job complete installed WPW10285180"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Gatesville, TX 76528
Jonathan M
Job Details: 01/27/2025
"I arrived on site for a refrigerator that is not making ice and has a weird smell. The customer advised that the icemaker quit working several months ago, and they had noticed a smell coming from the machine at that point. He advised he didn't have time to get it fixed for a while, but the smell has seemingly dissipated slowly since then and they are no longer concerned about that. I tested the ice maker and did find the ice maker working, but found the issue was most likely with the ice maker thermistor. Ordering the ice maker and the office will need to contact the customer about a return date due to an out of stock and PSP item. No parts were installed. ; ordrng 1 W11546935 (Icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Belton, TX 76513
Sterling
Job Details: 01/27/2025
On arrival verified complaint of agitator is tearing up clothes. Inspection of agitator shows it has excess flash from the mold. Replaced agitator and made sure new agitator and tub ring are smooth and no sharp edges. Job complete installed 285565
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX01
Near Georgetown, TX 78628
David Z
Job Details: 01/27/2025
"Arrived on site to diagnose ice machine making bad noise when running. I tested the unit and found it had no water turned on to it. Customer showed me a video, which sounded exactly like a recirc pump with no water in it. Ferguson came out and said the supply line isn't leaking and left, and left the water off. I ran the unit with the water on and found it was still seeping on the machine side. I showed customer pictures of the seeping / drip and let them know that hose has to be replaced. Customer also made aware this was their install visit since no repair was made, and any future visits must be functional repairs. I shut off the water supply since the leak is still present. Customer will work out line replacement with Ferguson. No parts used."
We serviced a
WHIRLPOOL OVEN
Model WFES3330RS0
Near Austin, TX 78744
Leonardo
Job Details: 01/27/2025
Arrived on site to test unit for glass door coming off. Test unit and found broken handle. Replaced handle and found right side and left side door trim broken. Ordering new trims rescheduled ; ordrng 1 W10761018 (Trim side left) and 1 W10761014 (Trim side right)
We serviced a
MAYTAG WASHER
Model MVWX500BW0
Near Copperas Cove, TX 76522
Robert
Job Details: 01/27/2025
"MVWX500BW0 Arrived on site form pervious visit to install parts. I installed washplate, suspension, hub nut,actuator, splutch assm, gearcase, screws,retainer ,basket, and ring tub . I calibrated and tested in customer mode product works as it's designed no water leaks visible from main water supply."
We serviced a
KITCHENAID OVEN
Model KOSE900HSS00
Near Austin, TX 78732
James K
Job Details: 01/27/2025
"KOSE900HSS00 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11598120 sensor, W11294389 appliance manager, W11294388 control and W10860984 convection fan motor. Tested unit and now unit is functioning as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Hutto, TX 78634
Sterling
Job Details: 01/27/2025
"On arrival verified complaint of not spinning. Per previous diag replaced hub and agitator. Ran diag spin cycle and tub now spins. Using rag put resistance on tub and it spins correctly. But heard some noise from belt. Visual inspection shows belt and splutch have wear. Replaced both. U it is now spinning correctly and not making noise. Job complete installed w10721967, w10528947, wpw10006384, and w11550891"
We serviced a
WHIRLPOOL WASHER
Model WDP540HAMZ0
Near Kyle, TX 78640
Leonardo
Job Details: 01/27/2025
Arrived on site to test unit for unit not washing. Test unit and found unit filling with water but wash motor not coming on to circulate the water. Test motor and found motor getting power but not coming on. Replaced sump and motor test unit and unit test good job complete no leaks present at this time.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18PNZS0
Near Round Rock, TX 78664
Wesley
Job Details: 01/27/2025
"Arrived onsite for sealed system repair including condenser replacement. Replaced compressor W1173504, condenser Wp2313624, access valve W11506635, non uv drier W1084312. Completed repair with previously installed evap because it was still in factory configuration and had not had the joint seals removed. Installed all parts and tested joints. Pulled vacuum on system. Checked brazed joints for leaks. Charged system to spec and observed for proper cooling. Reassembled cabinet and verified water systems are all operating as designed and no external leaks during water function. The filter being used is after market and the key track is misshapen as well as the o rings in place are not sufficiently sized for normal operating. Advised that a factory compatible filter such as everyday must be used for proper operating. Unit is operating as designed. All checks good. Installation is unconventional and some unorthodox plumbing methods/hoses are in use. No leaks at time of service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Pflugerville, TX 78660
Matthew
Job Details: 01/27/2025
Arrived on site for unit making noises. Upon arrival customer showed video of unit making noises. Ran test 3 to confirm noise. Noise is coming from air diffuser. Replaced air diffuser and tested. Unit is now functioning properly and as designed to job completed. Parts usedw11236851; schdld next appmnt for 2/3 MON !
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Marble Falls, TX 78654
Lou
Job Details: 01/27/2025
"Arrived on site to perform isolation of sealed system. Upon arrival, I found the unit cooling properly and tested temps; RC=35 degrees average and FC= degree. I pulled thenunit out and gained access to the hv control and tested the thermistors RC=6.3kohms equivalent to 44 degrees and FC=12kohms equivalent to 19 degrees (had door open for a short period of time). RC=1.7VDC and FC=2.4VDC while unit operating testing at the CN3 connector at the HV control. I placed the unit in diagnostics and tested the fans, compressor, damper and defrost and found all components operating as designed. I contacted techline and spoke to Andrew and advised of the complaint, the history, and my findings today. Andrew recommended replacing the evap fan motor and provided SR#7740817350. I advised the customer of my conversation with techline and the repairs to be made today. I removed and replaced the evap motor and tested and unit is operating as designed. No water leaks observed during service, job completed. W11024089"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Round Mountain, TX 78663
Lou
Job Details: 01/27/2025
"Arrived on site to install previously diagnosed and ordered parts. I found the unit stacked and removed the dryer from the top of the washer. Per previous techs diagnosis, I removed and replaced the main control and tested. Unit is operating as designed. Once I had the dryer back in place on top of the washer and secured to the washer, I retested in diagnostics step 12 and unit continues to operate as designed. No water leaks observed during service, job completed. W11583890"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ19
Near Austin, TX 78757
Matthew
Job Details: 01/27/2025
Arrived for unit leaking from ice maker. On arrival found customer still has not had time to de thaw unit. Ice bucket frozen in place could not continue with repair. Advised customer that unit will need a manual de thaw. No parts used job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Austin, TX 78724
Joe Z
Job Details: 01/27/2025
"Arrived on site for unit not draining. Upon arrival tenant states that unit was running out of balance, then unit operated. Ran diagnostics and get error code F0-E5 off balance load. Ran automatic test cycle and complete correctly. Ran a drain and spin and unit operates as designed. Job complete Found too many blankets and too much detergent being used. Instructed tenant on washer operation and detergent use."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM13
Near New Braunfels, TX 78130
Andrew
Job Details: 01/27/2025
Arrived on site to test unit for intermittent no water dispensing. Found RC door closed for extended periods of time throughout the day. Advised customers to turn temp up as unit is designed for doors to be opened throughout day. Replaced name plate(W11223753). Job complete.
We serviced a
AMANA WASHER
Model NTW4651BQ0
Near Waco, TX 76710
Tyler
Job Details: 01/27/2025
Arrived on-site for washer not filling or cycling. On arrivql foundno errors but found actuator wasnt shifting over. Replaced actuator(wpw10006355) and also found d suspension rodsall2oing u it to touch the ground fully. Ordering W10780045 rods and rescheduled customer for02/03/25; ordrng 1 W10780045 (Suspension)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS05
Near Austin, TX 78759
Joe Z
Job Details: 01/27/2025
"Arrived on site for high pitched sound. Upon arrival, customer demonstrated issue of right side door Squeaking when opening door. I confirmed noise coming from top hinge on right door. Inspected hinges and found slightly bent downward causing screw from arm extension is rubbing bracket on underside. Need to order hinge parts. Ordering parts office to reschedule ; ordrng 1 WP2307857 (Right side extension assembly) and 1 W11218690 (Hinge) and 1 W11403572 (Bracket)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Hutto, TX 78634
Sterling
Job Details: 01/27/2025
"On arrival verified complaint of unit draining constantly. Visual inspection found Water valve has failed Clothes were sitting in pool of water but were spun out. Also drain pump is draining correctly. Control does stop flood mode when it times out and when you disconnect pressure hose. Ut then starts up again with tub empty. Recommend main board and water valve. Office to reschedule ordering valve W11038689, control W11607637 no none available to sign; ordrng 1 W11038689 (Water valve) and 1 W11607637 (Control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Marble Falls, TX 78654
Lou
Job Details: 01/27/2025
"Arrived on site to inspect dishwasher not starting a cycle. Upon further inspection, I placed the unit in diagnostics showing error codes F9E1-drain pump failure and F7E1-motor failure. Cleared the codes and continued with testing. Once the unit filled with water and the motor was to turn on, the unit shut down and the beeping tone began to sound and the console was showing error code F7E1 for the motor failure. I pulled the unit out onto my floor protector and removed and replaced the sump assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near McGregor, TX 76657
Jonathan M
Job Details: 01/27/2025
Arrived onsitenfor a dryer that is heating but won't start a cycle. Inspected unit and work area. I checked voltage and found proper voltage and polarity. I checked all heating components and found the thermal fuse open and the heating element grounded. I replaced both parts and tested the unit. The unit began to work and operate as designed. Call complete. 279838 and WP23392519.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS00
Near Austin, TX 78732
Andrey
Job Details: 01/27/2025
"Arrived on site to replace previously diagnosed compressor, evaporator, access value and drier, installed parts and charged system 5.75oz of 134a , unit is now running as designed no leaks detected job complete installed W11506635, W10843121, W11735041, WPW10218037"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Austin, TX 78744
Leonardo
Job Details: 01/27/2025
Arrived on site to test unit for water coming from the front of the door. Test unit and found upper rack not sitting correctly not leveled not making good contact with feed tube in the back causing unit to leak. Secured the top rack correctly test unit and unit test good job complete. No one here to sign
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Austin, TX 78702
James K
Job Details: 01/27/2025
"WDT780SAEM1 Arrived on site for a unit leaking water. Upon arrival, found leak coming from the diverter motor. Need pump&motor to be replaced. Rescheduling for next availability. No water leaks detected at this time. Customer agreed to reschedule Feb 3rd. ; schdld next appmnt for 2/3 MON !"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Creedmoor, TX 78610
Tim M
Job Details: 01/27/2025
"Arrived on site to test unit for timer off. Upon arrival customer stated unit will be stuck on sensing, will fill and then drain. Tested unit, when power was applied, drain pump immediately engaged indicating a pressure system fault. Inspected pressure hose, found no kinks, punctures or restrictions. Issue is with the pressure switch on the control, replaced control (W11603810) authorization #W1D7ZY1APL1. Tested unit in diagnostics, all components are properly engaging. Ran a quick wash cycle, unit filled with water and began to progress through the cycle. Unit is now running as designed, no leaks detected, job complete."
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Troy, TX 76579
Tyler
Job Details: 01/27/2025
"Arrived on site for washer not balanced or completing cycles. Found no errors in diagnostics. Found suspension rods and gearcase and tub also working as designed. Found door hinges wouldnt allow lid to shut and activate latch. Ordering W11128305 left hinge, W11128306 right hinge and rescheduled customer for 02-5-25; ordrng 1 W11128305 (Left hinge) and 1 W11128306 (Right hinge)"
We serviced a
JENN-AIR OVEN
Model JJW2430LL01
Near Austin, TX 78750
Joe Z
Job Details: 01/27/2025
Arrived on site to install previously ordered part. Replaced console W11598155. Test unit and is operating as designed. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Leander, TX 78641
Miguel
Job Details: 01/27/2025
Arrived on site with another burner head. Replaced right side front burners head. Verified operation. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78738
Andrey
Job Details: 01/27/2025
"Arrived on site to test unit for water leaking, tested unit found water leaking from sump, replaced sump and tested, unit is now running as designed no leaks detected job complete installed W11416362"
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Leander, TX 78641
Scott
Job Details: 01/27/2025
Arrived on site for dryer not heating . Found unit is heating up but not venting properly . Customer is having to dry loads 3-4 times to get dry . Found d lint is building up on top of screen . Ran temp checks and air flow test . Both indicate air flow restriction. Can see out side vent on roof has lint build up on screen . Recommended having vent cleaned professionally. Nomparts installed . No gas leaks detected at time of service . Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Blanco, TX 78606
Andrew
Job Details: 01/27/2025
"Arrived on site and replaced compressor(WPW10466675), used tube kit(876765), access valve(W11506635) and UV drier(WPW10143759). Charged with nitrogen and was unable to find any signs of leaks using bubble solution. Vacuumed system down and charged tomspecs with 5.25oz of r134a. Unit now working as designed. Advised to place bottle or glass of water in FC and when frozen solid to continue to use unit. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Austin, TX 78728
Matthew
Job Details: 01/27/2025
"Arrived onsite for unit not cooling inside both cabinets. Compressor would ramp up to 12amps then shut off. Pierced system and found unit still charged. Proceeded with compressor replacement . Replaced compressor, access valve an uvv drier. Pulled vacuum and charged per spec. Powered unit and compressor is now running. Customer will monitor next 48hrs job completed. Parts usedW11506635Wpw10143759w10233960"
We serviced a
KITCHENAID OVEN
Model KODE900HSS21
Near Austin, TX 78732
James K
Job Details: 01/27/2025
"KODE900HSS21 Arrived on site for unit, not keeping temp. Upon arrival, customer stated error code F6E4came up again. Customer stated they would have to shut the breaker on and off in order for unit to work again. Proceeded to look up system information and found model number is correct. Checked error codes and found no stored errors. Called techline and spoke with Steve SR#7740821352 and stated to replace the harness, from the control to the UI ij addition to thr UI assembly. Office to reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model RF368LXPS2
Near Killeen, TX 76549
Robert
Job Details: 01/27/2025
RF368LXPS2 Arrived on site from previous visit to install parts i installed terminal block tested product works as it's designed.
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Belton, TX 76513
Jonathan M
Job Details: 01/27/2025
"Arrived on site for a dryer that is showing a check vent signal. Inspected unit and work area. The customer advised that she wasn't sure if that was actually an issue because the unit has been working and drying all of her clothes. However, since we were out for her washer, she wanted to have it checked. I tested the dryer and found the unit tumbling, heating, and working as designed. I checked airflow off the back of the unit and found the dryer fluctuating properly with good airflow coming out the back. I did not see any airflow restrictions of any kind in the venting system. I asked the customer if this check vent signal is coming on at the beginning of the cycle, or in the middle of the cycle. The customer advised that the unit shows this message right as she starts it. I did explain that this is normal operation as the unit is trying to make sure that she is checking her lint screen prior to each dry cycle. The unit is working and operating as designed. Call complete. No parts were installed."
We serviced a
WHIRLPOOL WASHER
Model wtw7500gc2
Near Buda, TX 78610
Tim M
Job Details: 01/27/2025
"Arrived on site to inspect unit for damaged lid. Upon arrival customer presented issue, left side of the lid has broken causing the hinge to be displaced, not allowing lid to latch properly and start a cycle unless there is weight placed on the damaged area. Replaced lid (W11130236) and tested unit, lid is now latching properly. Ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Belton, TX 76513
Sterling
Job Details: 01/27/2025
On i spection of panel found panel is for a gas dryer not electric. See quick pics. Verified part number is correct. Reordering w11402953 office to reschedule ; O-emld tckt
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Leander, TX 78641
Miguel
Job Details: 01/27/2025
"Arrived on site with parts ordered for dispenser sticking, replaced switch, paddle, and ice dispenser door. Verified operation. Call complete. W11189145, W11679631, W11087492"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Lago Vista, TX 78645
Daniel A
Job Details: 01/27/2025
"Arrived on site to inpsect dryer with noisy operation. Upon further inspection, I tested the dryer and heard a loud squealing sound. I gained access to the inside of the dryer and found that one support roller had failed due to a crack in the hub of the roller. I installed the dryer repair kit with all four rollers, pully and belt. I reassembled the dryer and tested it. The dryer is now operating quietly as designed. 4392067"
We serviced a
WHIRLPOOL DISHWASHER
Model JDPSS245LX1
Near Horseshoe Bay, TX 78657
Lou
Job Details: 01/27/2025
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to install the right 3rd level track. Upon arrival, I found that the correct part number had been ordered, but the incorrect part was in the box. I notified the office of the issue and the customer as well. Ordering another 3rd level track right side and scheduled return service for 02/03/25. No water leaks observed during service. ; ordrng 1 W11047815 (Right 3rd level track) and 1 CNOTE (INSPECT BEFORE RETURN SERVICE)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Leander, TX 78641
Scott
Job Details: 01/27/2025
"Arrived on site for range with broken bulb in oven . Found light bulb broken in light socket. Unable to remove base of bulb . Replaced socket and bulb W10888179, W10856866. Cavity light is working properly now . No other issues found . No gas leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS0
Near Austin, TX 78753
Joe Z
Job Details: 01/27/2025
Arrived on site for oven not reaching temperature. Upon arrival customer described issues and showed me thermometer that was being used. Explained to customer about pointer W10565140 which states dial up and infrared thermometer cannot be used. Preheated oven to 350. Monitored temperature using thermocouple. Preheated oven to 350. Unit began to heat cycle. After 3 cycles get average cooking temperature at 332. Replaced control WPW10556710. Test unit again and getting average of 351. Unit is now operating as designed. No gas leaks present. Job complete.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Killeen, TX 76549
Robert
Job Details: 01/27/2025
"NTW4519JW2 Arrived on site for a washer not working . On arrival found product unplugged and client stated it has been unplugged for a week. They described the issue that it would stay on sensing fill and not move to next cycle. I ran diagnostic and didn't see any error codes i calibrated and tested, product working as its designed. Tested in customer mode on quick wash product is working as its designed. I'm thinking that when client left it unplugged for a week it deleted error codes and now it's working correctly . Client just arrived and told me it was draining only I checked wireharness that was good . I'm ordering control board and returning parts just in case needed. Office to reschedule for client thank you.; ordrng 1 W11607637 (Main control)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Kyle, TX 78640
Tim M
Job Details: 01/27/2025
"Arrived on site to replace previously diagnosed parts. Before installing parts, greased up the inner tub ring due to squeak noise coming from that area. Ran a spin to disperse the grease evenly. Tested unit, squeak sound seems to have subsided. Ran a diagnostic cycle, at this time unit is running as designed. Advised customer to run a couple cycles, if squeak returns and callback occurs, recommend returning with a gear case. No leaks detected, no parts installed, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Hewitt, TX 76643
Sterling
Job Details: 01/24/2025
"On arrival verified complaint of unit, not stopping spinning and not computing cycle, visual inspections unit shows no property damage.No physical damage and no internal damagw11627517e to the unit. Wire harness is in good condition. Deer case is not leaving oil. No visible issues with the system. Ran the diag system and found the error codesF0e3, f8e. Components all activate correctly and unit has good water flow. Pressure hose is clear. Advised customer of proper use and care. Replaced control for not stopping spin and pressure sensor failure. Documented with safety on SR 7740777048 Job complete installed"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Austin, TX 78737
Brandon
Job Details: 01/24/2025
"Arrived on site for customer complaint of time dry not working and no sound coming from console. I found failed console, I replaced console, unit tested good. Part used w11124268"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Liberty Hill, TX 78642
Daniel A
Job Details: 01/24/2025
"Arrived on site to install previously ordered and diagnosed parts per previous technician. In attempting to remove the gearcase, i was not able to due to it being completely seized to the basket. I will need to order the basket W11513243 outer tub W11219115 drain pump filter W11568797 and screw WP8533928. CNOTE 2 man. Office to schedule return service. No water leaks observed during service.; ordrng 1 WP8533928 (Screw) and 1 W11568797 (Filter cover) and 1 W11219115 (Tub) and 1 W11513243 (Basket) and 1 CnOTE (2 man job)"
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Lampasas, TX 76550
Tyler
Job Details: 01/24/2025
Arrived on-site for washer. Installed 1 retainer (w11385424) and inner tub (w11436991) cycled washer valve functioning properly and spin cycle is good. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Killeen, TX 76549
Robert
Job Details: 01/24/2025
WTW8127LWO Arrived on site for a washer leaking water. On arrival I didn't see any water leaking after running diagnostic. Further inspection found cold valve wasn't adding water to machine then i noticed hot hose connected to hot side of water valve was leaking and the despenser hose was so lose it came off after a slight pull on it with a clamp on it . I replaced water valve and despenser tasted on heavy load no signs of water leaks anywhere. Product works as it's designed no water leaks visible from main water supply.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBE01
Near Jarrell, TX 76537
David Z
Job Details: 01/24/2025
"Arrived on site to follow up on refrigerator that continues to barely produce ice, maybe a couple harvests a day. Unit has had the icemaker / valve replaced previously. I found temps are all within spec for unit to harvest. I did however find that when I ran test 36 for the icebox fan, the fan never came on. Evap fan comes on, but icebox fan never blows to cool the icemaker. Ordering icebox fan motor to resolve. Return visit set for 1/30. ; ordrng 1 W10308033 (Fan motor) and 1 W11035835 (Control)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Liberty Hill, TX 78642
Daniel A
Job Details: 01/24/2025
"Arrived on site to inspect dishwasher not powering on. Upon further inpsection, I checked incoming voltage from the outlet and measured 123VAC. I measured voltage ath the terminal block and measured 123 VAC. I measured voltage at the control and found that there is no voltage to the control. I am ordering the wiring harness W11708398. Office to schedule return service.no water leaks observed during service ; ordrng 1 W11708398 (Harness)"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Nolanville, TX 76559
Robert
Job Details: 01/24/2025
Arrived on site for a dryer with same issues as last time I was there. On arrival client said product keeps showing a check vent or clean vent I didn't see it . I ran diagnostic and found error code F3E2 . I called Whirlpool techline spoke with Drew at 4:34pm eastern time he was unable to get me a SR# system was down. Drew let me know that no Whirlpool dryer should not have a vent extending more then 25ft and 90 degrees elbows are going to minus 5ft. Client contacted home builder and home builder is saying it's the dryer. I'm going to order sensor bars and sensor harness returning parts back just in case needed office to reschedule for client. ; ordrng 2 WP3387223 (Sensor)s and 1 WPW10298258 (Sensor harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Luling, TX 78648
Andrey
Job Details: 01/24/2025
"Arrived on site to test unit for not cooling properly, tested unit found evaporator fan not engaging, and RC door gasket falling apart, will need to replace RC gasket, evaporator motor, thermistor, bi-metal and control, ordering parts office to reschedule ; ordrng 1 W10443314 (Rc door gasket) and 1 12002355 (Thermistor kit) and 1 W11024089 (Evaporator fan) and 1 WpW10290745 (Harness with bi-metal) and 1 WPW10503278 (Control)"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0MS0
Near Buda, TX 78610
Leonardo
Job Details: 01/24/2025
Arrived on site to test unit for gas smell coming from right rear burner. Test unit and found valve not closing all the way allowing some gas to come out. Will order new right rear valve rescheduled for 1/31 per customers request. ; ordrng 1 W11620424 (RR valve)
We serviced a
JENN-AIR OVEN
Model JJW6024HL0
Near Manor, TX 78653
James K
Job Details: 01/24/2025
"JJW6024HL0 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11353849 control per techline recommendations. After powering back on, when trying to utilize steamfunction, unit triggered F1E1. Call tech line and spoke with Dillion and stated to replace control and console at the same time and perform reconfiguartion test immediately after powering on unit. Ordering W11354234 console and W11353849 control. Office to reschedule ; ordrng 1 W11354234 (Console) and 1 W11353849 (Control)"
We serviced a
KITCHENAID OVEN
Model KOES530PSS00
Near Leander, TX 78641
Scott
Job Details: 01/24/2025
Arrived on site to replaced ui console and appliance manager. Also found oven tripping breaker . Replaced control and UI. W11670513 W11448962Ran elemnt burn off per whirlpool and service management guidelines . Called tech documented work done . SR # 7740809100 job complete
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Temple, TX 76502
David Z
Job Details: 01/24/2025
"Arrived on site to diagnose dryer with increasing time limits on sending cycles. Customer advised that they watched the timer a couple of times and felt time was not going down as quickly as it should, and clothes seem to be getting over dried. Tested the unit and found no abnormal hearing issues, and no error codes. Vent hose seems to be clear. Advised on location of sensor Bars and that load sizes should be big enough to contact the bars, or inaccurate cycle times may persist. Advised changing dry times are normal since it is a sensor cycle. Asked customer to run some timed dry cycles to make sure clothes are drying properly, and to possibly have their vents cleaned if not. I walked the customer through setting up the Maytag app as well. Customer needs to contact wifi team for assistance since network connection is erroring out. Customer will follow up if they are unable to connect and if cycles do not improve. Unit appears to be working as designed. No parts used. Call completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM13
Near New Braunfels, TX 78130
Andrew
Job Details: 01/24/2025
"Arrived on site to test unit for intermittently not dispensing water. Asked customer if she noticed issue more first thing in the morning or after unit has been sitting with doors closed for extended periods. Customer stated issue arises randomly throughout the day. Was unable to mimic issue but found water line slightly pinched. Rerouted water line and found water pressure from dispenser randomly dropping them rising. Reservoir is not frozen at this time. Recommend having valve, filter head, and reservoir replaced. Scheduled for 02/03 per customer. Advised customer to monitor mean while. No parts replaced at this time. ; ordrng 1 W11162042 (Filter housing) and 1 W11566768 (Reservoir)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Georgetown, TX 78633
Lou
Job Details: 01/24/2025
"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer provided photos of their thermometer inside the RC section which showed temps between 42-45 degrees. Customer advised theyvrmbeen having foods spoil on the top shelf; mainly cheeses. I gained access to the RC evaporator and found the thermistor in the correct place and the evaporator with a good frost pattern. Pulled unit out and gained access to the hv control and tested the thermistor at the P5-3 to 4 molex and got 5.315kohms which is reading approximately 50-51 degrees. I contacted techline and spoke to Brandon and advised of the history of repairs, complaint, and my findings today. Brandon had me test in diagnostics tests 1, 2, 3, 4, 28, 29 and 30 and all temp readings in those tests were good ranged temps. Brandon recommended placing a bottle of water inside the RC section and in approximately 24 hours check the temperature of the water and if the temps are too high, then he recommended replacing the control kit. Provided SR#7740808780. I advised the customer of this information and recommended they take a photo of the temp readings of the water and contact our office to provide the readings to our office staff. I provided the SR number to my customer. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Lockhart, TX 78644
Andrey
Job Details: 01/24/2025
"Arrived on site to test unit for not working properly, tested unit found belt slipped off damaging the cam and shredded on the motor also damaging it, replaced motor, belt, cam and shift actuator as precautionary, calibrated unit and tested, unit is now running as designed no leaks detected job complete installed W11686050,W11239857, W11481722, W10721967"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Round Rock, TX 78665
Andrew R
Job Details: 01/24/2025
"Arrived onsite for previously diagnosed parts. I replaced the gearcase, slider, clutch, and tested unit. Issue still persists. I found the control sending 12vac to the clutch. I replaced the control and unit still won't engage properly. Harness has a break and door latch was giving issues. Will need to order W11568984 Harness lower, and W11700916 Latch. Set to return 01/31/25. Customer would like sooner if possible. Installed W11449841 GEARCASE, W10734521 SLIDER, W11624943 CONTROL, AND W10754448 CLUTCH. No leaks present.; ordrng 1 W11568984 (Harness lower) and 1 W11700916 (Latch)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Leander, TX 78641
Scott
Job Details: 01/24/2025
2-1Arrived on site for washer filling and not starting cycle . Ran diagnostics got 2-1 . Manually ran valve test . Getting water from both valves . Drain tub and found pressure hose had slipped off control . Reinstalled hose . Ran diagnostics and all checked normal . Started quick wash cycle with clothes . No issues found . Unit is now operating as designed . Nonparts i stalled no water leaks detected at time of service . Job complete .
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near Waco, TX 76712
Sterling
Job Details: 01/24/2025
On arrival inspected the outer basket and found it is cracked. Spoke to service Reordering outer basket. W10381077 office to reschedule 2hr on return; O-emld tckt
We serviced a
KENMORE DRYER
Model 110.68133413
Near Austin, TX 78750
Scott
Job Details: 01/24/2025
"Arrived on site for dryer not heating correctly . Found dryer pushed back too far and piece ching vent . Removed vent and ran temp checks . Unit is cycling properly . Cleaned interior of unit . Checked sensors and ,all checked within specs. Advised about pushing dryer back . Collected 162.36. Autho EL9T34."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Lockhart, TX 78644
Andrey
Job Details: 01/24/2025
"Arrived on site to replace previously diagnosed control, replaced parts and tested unit is now running as designed no leaks detected job complete installed W11607637"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Cedar Park, TX 78613
Miguel
Job Details: 01/24/2025
"Arrived on site for moisture still collecting and lights switch broken, customer says we broke it on repair. Replaced light switch. Verified all gaskets are sealing. Used heat gun again to form, removed and cleared drain. Sealed drain, call complete. Under company warranty."
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Austin, TX 78735
Tim M
Job Details: 01/24/2025
"Arrived on site to test unit for SD error and wet clothes at the end of a cycle. Upon arrival customer stated that the issue has been getting better but still happens intermittently. Inspected drain pump and removed filter, found it clogged with clothing items. Clog is not allowing water to be removed quick enough before it enters a spin, then gets thrown off balance. Removed clog and tested unit, unit is now running as designed, no leaks detected, no parts installed, job complete."
We serviced a
KITCHENAID MICROWAVE
Model KMMF530PPS00
Near Austin, TX 78735
Leonardo
Job Details: 01/24/2025
Arrived on site to test unit for buttons not responding or display stopping. Test unit and found F2E1 error code shorted keypad. Will need to order new door. Office to reschedule ; ordrng 1 W11646020 (Door stainless)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Austin, TX 78738
Brandon
Job Details: 01/24/2025
"Arrived on site to replace ice maker, I replaced ice maker, unit tested good. Part used w11658802"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Austin, TX 78747
Leonardo
Job Details: 01/24/2025
Arrived on site to test unit for right rear burner not working. Test unit and found shorted burner element. Will order new burner reschedule for Thursday customer would like last call of the day if possible ; ordrng 1 W11171119 (RR burner)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ08
Near San Marcos, TX 78666
Andrew
Job Details: 01/24/2025
Arrived on site to test unit for not dispensing ice. Found bottom coupling was damaged preventing proper contact with ice bin. Needing bottom coupling. Scheduled for return on 01/30.; ordrng 1 WP2220458 (Bottom coupling)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78737
Brandon
Job Details: 01/24/2025
"Arrived on site for customer complaint of unit n9t heating, found power supply issue, only getting 216v across L1 and L2. Informed apartment complex of the problem."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3
Near Pflugerville, TX 78660
Matthew
Job Details: 01/24/2025
Arrived onsite to repair pre diagnosed wire harness failure issue. Replaced wire harness and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed. Parts usedW1175526W11591637
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Gatesville, TX 76528
Sterling
Job Details: 01/24/2025
"On arrival verified complaint of using it is frozen up. Visual inspection shows the default strain is frozen, causing moisture to run into the RC section.Defrosted, drain and cleared of all ice in freezer section, ran endoscope down. Drain to confirm it is clear. Drain is clear. There is no debris, ice or collapse. Drain the unit is now working correctly. Job complete no parts installed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ2
Near Round Rock, TX 78664
Andrew R
Job Details: 01/24/2025
Arrived onsite for dishwasher not washing dishes. I found F4E3 wash motor not running present. I replaced the pump and motor and tested the unit. Unit is now washing as designed and operating as designed. No water leaks present at time of service. Call complete. Installed W11613479 MOTOR& SUMP ASM.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ3
Near Hutto, TX 78634
Andrew R
Job Details: 01/24/2025
"Arrived onsite for unit with F8E4 present. Upon arrival customer stated the dishwasher works good but the issue is there is a leak present. I ran the unit and found water leaking from the tub on the right hand side. I documented a photo of the tub separating, causing leak issue present. The unit will need a tub replacement to fix the issue. Ordering W11409866 Tub assm. Office to RS as it is a psp item.; ordrng 1 W11409866 (Tub Assm)"