Carolyn - The Hills, TX
George - San Marcos, TX
Kevin Bell came out to repair our Whirpool stove and did a great job. He is friendly, very knowledgeable, and got us back up and running.
They did an excellent job!
Karen - Austin, TX
Great technician. Very polite and knowledgeable about my refrigerator
Karen - Round Rock, TX
Alisha - Troy, TX
He showed up and without hearing the sound my dryer was making he started taking it apart. Replaced a part and told me I was good to go. As soon as he left the dryer began making the same noise. Called back only for him to return and tell me it’s the motor and he has to order it. 5 days later they come back and this guy says the motor is fine. I simply needed lubricant on a part inside the dryer. First service guy was very unprofessional. Second guy was much better but still sucks to wait an entire week for the dryer to get lubricant added to it.
Roberto - New Braunfels, TX
John - Kingsbury, TX
Got it fixed, showed up on time, and left with area clean
Terrible Service Failed to Fix issue!
Steve - Austin, TX
3 times they came out to fix the washer and failed all 3 times. They had no idea what parts would fix it and when they replaced two parts it still didn’t work! We had to buy a new one since they shut us down for over two weeks and still had the same issue.
Scott - Austin, TX
Dee - Liberty Hill, TX
Technician showed up as scheduled and was able to address the problem on the first visit.
Joanna - Austin, TX
Marcell - Austin, TX
Seemed like a great guy but the support was just terrible. I told him what was going on he simply said the light bulb was causing the issue. He did not take out one piece of equipment or do anything to troubleshoot to justify his theory. He literally at the house for maybe 6 minutes. Someone else came out recently and figured out what the issue was, order the needed part and resolved the issue.
William - Austin, TX
He was great
Very good service. Washing machine is working perfectly.
"Schlessiger - Canyon Lake, TX
Very good will call again if needed
Fast and great service
Maritza - Cedar Park, TX
Jean - Georgetown, TX
JB - Austin, TX
Leo Cantu is a great asset to your company. Leo is very knowledgeable in his field, accesible for questions, very polite.
Cristina - Austin, TX
I appreciated very much this second visit of a different technician at no cost to me for assessment on my range oven that goes out after a while of functioning. Leo checked all possible problems starting with the overly stuffed drawer below the oven with pots and pans. Explained why it should not be overly stuffed. Then proceeded to turn oven on and wait to observe its function. During his visit the oven worked well and we believed that by half emptying the drawer below had taken care of the problem. I have been testing the oven with short and longer periods of baking and, unfortunately, the problem persists. It runs well for short periods only, but at longer periods, it turns off by itself. Furthermore, I should say that the first technician was correct in his diagnosis, but the lack of explanations to the customer and manner of concluding his assessment was impolite and not the way to end a professional visit. Thank you so much for your consideration in sending a second technician to clarify the matter.
Very satisfied with very knowledgeable and efficient work.
Kenneth - Round Rock, TX
Andy met his appointment commitment and was on time for both visits - once to diagnose and once to resolve the issue. I am very satisfied with Andy’s service and with Appliance Express and will use them in case of future need.
Travis - Pflugerville, TX
Susan - Spicewood, TX
Luis called ahead, arrived on time, was friendly and professional, and he fixed our problem in record time! Love this type of service!
Lynn - Georgetown, TX
Jonathan was very knowledgeable and prompt and explained all things to help my products work better. I would recommend him for any future non warranty services on my appliances. This was a no cost to me warranty visit.
Waist of my time
Mary - Cedar Park, TX
Scheduling service was easy and I only had to wait 5 days for someone to come out. Unfortunately, Tyler didn’t do it for me. He came and left in 15 minutes. My concerns were never addressed by any tools or troubleshooting except putting it in a spin cycle without any clothes. He said I had to fill the washing machine up all the way to avoid it shaking. I’ve never heard that suggestion...ever. My complaint was that the machine wouldn’t drain and that it would shake to the point of the detergent drawer shaking out. All he did in coming out to my house and wasting my time is saying his time was more valuable than mine. He also asked me if I lived with anyone like my husband. I said, no, I don’t have one. He laughed and said, I’m sorry like he was sad for me. I still don’t know why he asked me that question and why he’s sorry. Customer service 101- don’t ask the customer personal questions and then say I’m sorry. Ha! I still haven’t received a call to reschedule the appointment with a senior technician.
Rosa - Leander, TX
Great techs but scheduling trouble
Richard - Pflugerville, TX
Both techs were on time and knew what they were doing. A rating based on them would be “excellent.” There is a problem with the way service requests are handled. I tried to describe my issue on the web site and was limited to too few characters to clearly describe everything that had happened. In order to be sure to communicate everything needed, I decided to call. I described the original issue and also what I did to make it worse. I included enough info for the tech to bring everything needed on the first visit. That information did not get to him so a second visit was needed. I am not upset about any of this, but it is an area where you could improve. I hope it helps. Please ignore the rating for price below. An extended warranty paid for it.
Mike - Kingsbury, TX
On time and had the part with him
Ross - Pflugerville, TX
Wes was a little early (from the estimated time given in an email), which was great. He was polite, friendly and even had the part on hand. It appears the issue is resolved. Awesome!
Micheon - Round Rock, TX
Ken - Austin, TX
Got here on time, polite, courteous, quickly repaired dryer
Lanette - Austin, TX
Thorough and knowledgeable service
Jaime - Cedar Park, TX
I trust this company to provide great service and highly recommend them. This is the second time I have had someone come out and I will use them again!
Peggy - Pflugerville, TX
Good Service--a thing of the past in the present!
Nelson - Wimberley, TX
Kofi - Manor, TX
Scott showed up, analysed the issue & took care of it in a timely fashion. He was a professional all the way, great experience!
Erin - Austin, TX
Friendly, informative, and professional. We did have one incidence of the same issue after he left though so we shall see if it stays fixed.
Edna - Round Rock, TX
Repairman came in, repaired and was gone!
Jason - San Marcos, TX
The AE team that fixed my refrigerator was quick, curious, and professional. Would use again!
Jack - Austin, TX
Heather - Round Rock, TX
On time. Respectful. Professional and fast!
Richard - Buda, TX
Thanks Richard, good job, timely and thorough.
Catherine - Austin, TX
Danielle - New Braunfels, TX
Gerald - Austin, TX
David was courteous knowledgeable and professional. Awesome Tech.
Fair price he was able get frig working until part came in.
Brian - Georgetown, TX
Selma - Manor, TX
Luis was great. He identified our problem and sorted it out
Geraldine - Lakeway, TX
Fast, professional service
GFW - New Braunfels, TX
The whole way this company is run seems top notch in every way, from booking, appointment reminders, calling before arriving, professional , knowledgeable service person , who solved our ice maker issue within 30 minutes or less.
Other than pressure to have extended warranty service ok
Gilbert - Killeen, TX
Brian - Harker Heights, TX
Great experience. Second time we’ve had the team out for warranty work and they’ve been great both times.
Gary - Waco, TX
Martin - Copperas Cove, TX
Service man was knowledgeable. But disrespectful
Microwave Door Switches
Mike - Round Rock, TX
Repaired the switches on my microwave saving me $$$ on buying a new microwave!
Washing Machine with a Knocking Sound
Betty - Georgetown, TX
My washing machine has a knocking sound. The first repair visit, the repair person put in a new part. This fixed the knocking for several weeks and then it came back. When the last repair person came, he says that the knocking is normal. So I have to put up with a washing machine that makes this crazy noise.
Review for repair of maytag washer
Paula - Killeen, TX
Appliance Express is the best of the best. Very professional, service people are very personable. They arrive on time, get the job done in a timely manner. I have used them about 5 times. Always a good experience.
Paul provides excellent service
Jason - Austin, TX
Alice - West Lake Hills, TX
Very quick, personable, excellent service!
Jeff - Georgetown, TX
Very professional and knowledgeable!
Ricardo - Austin, TX
Lou was great
Chad - Leander, TX
Refrigerator Repair Service Done
Gayle - Austin, TX
Freida - Georgetown, TX
Vicki - Bastrop, TX
James was great
Gloria - Horseshoe Bay, TX
James is considerate competent and attentive to detail.
Fast & efficient service
Lindsey - Austin, TX
The service provider was friendly, fast, and experienced.
Incredible service and affordable
Sandra - Austin, TX
I had an awesome experience with Paul...Extremely knowledgeable and affordable. I had a great experience.
Warranty dishwasher repair
Ritzy - Leander, TX
Fast and Convenient
Nita - Burnet, TX
Timely Professional Friendly - got the job done! On the Live Chat with Kitchen Aide, I understood there would not be a charge. That was my only concern with the service call, but nothing against the Technician. Even though there was a charge it was fair and I was happy to pay.
Debbie - Dripping Springs, TX
They were on time and knowledgeable
Steven - Austin, TX
Great work Leo
Scott - Leander, TX
Professional diagnosis and repair. Tech was very competent and courteous. Was a bit disappointed that the replacement part (bottom oven heating element) took one full week to get delivered.
Jimmie - Georgetown, TX
Cliff was on-time, courteous, efficient, willing to explain, and tidy. I enjoyed briefly talking with him as he performed his tasks. All repairs are successful. I will gladly have him in our home for future repairs.
Ruili - Austin, TX
Henry - Austin, TX
Great knowledge of what was causing my issue. Diagnosed in seconds!
Catherine - New Braunfels, TX
He was great in communicating with the manufacturer to get the appliance repaired and help with the costs.
Great, speedy service!
Traci - Copperas Cove, TX
Arthur was professional, kind, and very proficient at his job. He diagnosed and resolved the issue within a half hour to 45 minutes! Very quick and the dishwasher works great now!
Great service & helpful
AggieMa - Temple, TX
Al was very, very nice & service was great! He went beyond expectations was able to fix our problem immediately! Our ice machine is barely 2 yrs old. Already had to have service TWICE! Bottom line.. Al is a great representative for ur company
Professional, helpful, solved the problem
M - Austin, TX
Paul was professional, friendly, and efficient. He diagnosed the problem quickly and fixed it so my washer is as good as new!
Gina - Georgetown, TX
Jonathan Short was amazing. Not only did he quickly diagnosed and fix my refrigerator issue. He walked me through all my other new appliances. Giving me tips on getting the best performance out of all of them.
Greg - Georgetown, TX
Frederic - Georgetown, TX
Offered many great suggestions to get maximum performance from our Whirlpool appliances. Very knowledgeable. Fast and efficient service call.
Trang Tran - Georgetown, TX
William - Buda, TX
Paul - Georgetown, TX
Expensive service call
Sarah - Salado, TX
Our problem was solved quickly, and the technician was very professional; however, I feel the pricing for the service was very high. Given the amount of time needed for the fix I have doubted my decision to even call for service. We probably could have fixed the problem with a YouTube video. Do your research folks.
Great Service, Learned Alot!
Sue - Georgetown, TX
Jonathan took his time and explained things to me and taught me how to do good routine maintenance on my washer so I can get better service out of it. I really appreciate that!
Sajjad - Pflugerville, TX
Did A great job on all three appliances
Billy - Austin, TX
Did A great job on all three appliances
Sandra - Austin, TX
I got the best service!! Paul and Chase are incredible. I will always keep my business with them...
Thomas - San Marcos, TX
Pamela - Georgetown, TX
Only a temporary fix. Problem was not resolved.
Wanda - Round Rock, TX
Great customer satisfaction
Gilbert - Killeen, TX
Great service, friendly technicians.
David - San Marcos, TX
Luis did a great job!
Ken - Bee Cave, TX
Bob - Georgetown, TX
Very nice, kept us informed as he worked to help us see and understand the problems and his suggested solutions. Very professional.
Frederika - Georgetown, TX
Kitchen Aid Downdraft
John - Austin, TX
Daniel was excellent - fixing a short and minimizing expense. We appreciate his honesty and professional service!
Jamie Mueller no idea why you kept using Kenneth,t - Canyon Lake, TX
Great service - great Tech’s
Micheal - Liberty Hill, TX
The tech’s that came out were great folks as usual. They know their jobs and and are customer friendly/respectful. Keep your great employee’s and service and, you’ll always be a top notch outfit which, sadly the exception rather than the rule these days.
Theo - Round Rock, TX
Efficient, personable service
Scott - Georgetown, TX
Our technician, Paul, did a great job fixing our oven. He told us what the problem was and set about replacing the part. He worked quickly, still taking time to be personable. Great work. We’ll definitely use Appliance Express again.
Dorothy - Kingsland, TX
Jonathan was efficient, did good work & explained everything well.
Rachel - Canyon Lake, TX
Helpful attentive service.
Very fast. Knew what he was doing and took care of both issues
Everett - Smithville, TX
Joe - Liberty Hill, TX
Matt - Horseshoe Bay, TX
Cheryl - Thrall, TX
Andy was professional, courteous, efficient and knowledgeable
< 3month old washer with "intermittent" computer issues
Gail - Austin, TX
Callie in the office was very helpful and accommodating. David called prior to arrival and arrived promptly. I've tried only 1 load since the repair, but it went well. David did "prep" me about if the problem comes back. He said the problem might be deemed as not waiting long enough for the computer to start the different features. That is contrary to my experience, of things not advancing at all, sometimes.
Explained what we did not understand
John - Georgetown, TX
Varun - Austin, TX
Leonardo was on time, friendly and helpful. Nice job of servicing our cooktop. Offered some helpful advice, as well. Will highly recommend.
Shawn - Liberty Hill, TX
Paul was outstanding!!!
Richard - Georgetown, TX
Skilled, quick, customer oriented.
An okay experience
Barbara - Meadowlakes, TX
An okay experience
Great and fast service
Gabriel - Pflugerville, TX
The gas stove flame issue was quickly resolved and works great
Quick and helpful service
Emily - Austin, TX
David was quick, helpful, and friendly. Great experience. He also recommended a pizza place that I ended up trying out that evening - bonus!
Gordon - Cedar Creek, TX
Paulette - Paige, TX
Was very prompt and did a great job.
Great Service and Awesome Technician
Charles - Cedar Park, TX
Awesome service through Appliance Express. Follow ups, phone calls letting you know the technician is in route. Lou quickly diagnosed the issue, order the replacement part and returned days later to fix. Great to have the same tech do both! Lou was fantastic to deal with and I highly recommend him
Rob - San Marcos, TX
Broke my fridge, refuse to repair.
Jason - Lorena, TX
My LG Refrigerator was seemingly stuck in defrost mode. The first tech sent out (Jon M) diagnosed sealed system failure and ordered parts. After parts arrived, 2nd tech (Arthur Book) said first tech was new and misdiagnosed. Ordered different parts. After parts arrived a second time Arthur returned and installed the parts, and now my ice maker no longer works. I called to have them return a 4th time and was told "We no longer take LG warranty work" and they refuse to return to repair what they broke. I have been without a working fridge for almost a month and am now working with another company to obtain repairs. I realize that this company has very high reviews, but this is a well earned 1 star review. They broke my fridge and refuse to return to repair it.
Cory - Cedar Park, TX
Leon - Bastrop, TX
CLIF WAS GREAT EXCELLENT KNOWLEDGE
Great service and communication
Edward - Austin, TX
Ripthorn - Leander, TX
Leslie - Killeen, TX
Really great service
Jeff - Austin, TX
James - Austin, TX
Andrew - Cedar Park, TX
Great communication with the repairman. When he came, he was very courteous and efficient. Definitely recommend Appliance Express
Steve - Round Rock, TX
Truman - Cedar Park, TX
Very pleasant young man
Debbie - New Braunfels, TX
Very professional and knowledgeable.
Great Service on Refridgerator
Ann - Austin, TX
Great job. Courteous and professional.
Kevin - Austin, TX
Catherine - Austin, TX
Everything about the service call was excellent, couldn’t be happier with technician. He was on our side.
Lou was incredibly professional and helpful
Dennis - Marble Falls, TX
Lou was really knowledgeable and helpful in correcting the issue with our freezer. It was a pleasure meeting him and am very pleased with his diagnosis and treatment.
John - Horseshoe Bay, TX
James was extremely knowledgeable about the oven problem we had. All working right now
John - Georgetown, TX
Arrived per the schedule, repair was done quickly.
Julia - Austin, TX
Repair technician was on time, polite, and very knowledgeable. He answered all questions and explained what he determined to be the problem with our appliance.
knowledgeable prompt service
Norman - Hutto, TX
techs defined problem and took prompt action
Keith - Lakeway, TX
Fast response, explained the problem and gave recommendations for possible future issues, very friendly demeanor.
Patrick - Temple, TX
Joan - Round Rock, TX
Tyler was so nice, courteous & pleasant as well as thorough diagnosing my frig problem. Thanks!
Charlie - Austin, TX
He did a super job of educating us and responding to our questions. Great young man and very knowledgeable. Much appreciated.
Great service in repairing our fridge
Paul - Lakeway, TX
Did an excellent job explaining and fixing the issue with our new fridge that had leakage due to weak seal. Was very quick and couldn’t be happier. Can’t speak on cost since our fridge was under warranty but they certainly are experts and know what they’re doing!
Lynne - Austin, TX
Not only was our repairman prompt and helpful, but the woman who scheduled the service went above and beyond to make sure we were seen in a timely fashion.
Kevin was a superb technical repair gentleman. Kevin was very respectful and he fixed our clothes dryer and we were up and running.
Erin - Buda, TX
We highly recommended Kevin and your company for the fabulous service and we were even able to get the dryer repaired two days in advanced. Many thanks and take care. Respectfully yours, Mary and Erin Hehnly
Great service. On time.
Richard - Austin, TX
Prompt and professional service
Raul - Cedar Park, TX
Called in for service and they came out even during holiday. They came out early and performed the repair quickly. Tech was great!
Friendly Service, Problem Solved
Samuel - Austin, TX
Very professional and good service
David - Austin, TX
The tech was very cordial and completed the repair very competently.
Dennis - Driftwood, TX
Erika - Granite Shoals, TX
Awesome service and pricing
Judith - Austin, TX
Excellent service repairman who knew his job. Fast and very tidy. Cleaned up after himself.
Great service, professional staff
Doug - Austin, TX
The technician was on tim, friendly, and did perfect work.
Marie - Austin, TX
Trey - Spring Branch, TX
They were able to diagnose and fix the issue within 10 minutes
Monica - Manchaca, TX
We had a very knowledgeable tech come out. He was able to trouble shoot our problem and fix it in no time at all. He was courteous and helpful with maintenance tips as well.
Milton - Georgetown, TX
David - Burnet, TX
Great Service & Scheduling System
Patrick - Austin, TX
They have a proactive scheduling system that is very helpful to navigate a busy home schedule. Once the technician came out - they did a great job of handling the request. This was a warranty service from Home Depot.
Prompt, competent, respectful, and honest
Edward - Austin, TX
Luis was prompt, competent, respectful, and honest. Would recommend him to anyone.
Terry - Austin, TX
Scott was thorough.
Evelyn - Georgetown, TX
Very friendly and efficient. Good sense of humor. Called ahead to notify us of his travel schedule. Identified the problem immediately and made repair. Cleaned up completely afterwards.
Sandra - Dripping Springs, TX
I had someone come out to do a diagnosis on my refrigerator recently. The men who came yesterday to work were on-time, friendly, and efficient.
LG Washer Warranty Work
Erinn - Cedar Park, TX
Mary - Bertram, TX
Man was on time and went right to fixing the problem. Quickly repaired.
Joseph - Austin, TX
Eddie - Round Rock, TX
William - Harker Heights, TX
Great work and professionalism
Got it fixed
Stephen - Canyon Lake, TX
There was an issue with not getting the replacement part needed to fix the issue in time for the original appointment so we needed to reschedule, and this meant that I would not have an oven for my Christmas dinner, but when your team did show up, they did a fantastic job. They showed up on time and got my oven fixed. They were very professional and friendly. What more can I ask for.
Joshua - Austin, TX
Excellent Customer Service
Robyn - Leander, TX
I felt so well taken care of and it’s so appreciated.
John - Jonestown, TX
Holiday Fridge Repair
Lois - Bastrop, TX
Cliff was very prompt, professional, thorough and a pleasure to work with, especially through a trying situation during the holidays when the mfr supplied the wrong part. We appreciate Cliff’s professionalism and kind, courteous service.
Great and Experienced Service! We loved Lou
Krystal - Leander, TX
10 of 10
Robin - Horseshoe Bay, TX
Jennifer - Lakeway, TX
Tyler was on time and friendly. He replaced the element in my wall oven with no issue and the whole process only took about 20 minutes. This is the second time I have used Appliance Express and have been very pleased both times.
Bessie - Killeen, TX
The tech was very imformative
Very good service
John - Round Rock, TX
Perfect Customer Service
Laura - Manor, TX
Hemadri - Austin, TX
Jodi - Austin, TX
Lou was my tech and he was great. Knew what he was doing, very efficient, helped figuring out cost and got the job completed quickly, sooner than I thought. Very nice and friendly, would recommend him to anybody.
Dishwasher door replacement
John - Georgetown, TX
Service was excellent.
Omar - Austin, TX
I was told my dishwasher does not dry because I didn’t add enough rinse aid. I added more. It still does not dry.
Quick appointment but informative
Bonnie - Austin, TX
He was very helpful and gave me good information about maintenance of my appliance. It was a quick appointment but informative.
Took care of business
Chris - Briarcliff, TX
Great service from Al
Alan - Troy, TX
Due to a cancellation, Al was able to come sooner than originally scheduled. His office contacted me first for permission and he contacted me a few minutes later to confirm. He arrived professionally dressed, inspected the range, produced the necessary part and completed the service in about 15 minutes! He was very polite and easy to chat with. Very happy with his customer service skills!
Great repair guy
Allen - Round Rock, TX
Paul really knows his business. My fridge is working perfectly. Thanks again
Aura - Austin, TX
Diane - Marble Falls, TX
With the holidays, haven’t used the washer since repairs were completed, but would be willing to share more after using tbe machine for awhile.
Stephanie - Cedar Park, TX
I can't say enough good things about everyone that I worked with to have my washer repaired. The patient and kind ladies on the phone, and then the Rockstar Technicians that came to my home. Great communication, professional, and they get the job done right the first time. Thank You!!!!!!!!!!
Ilona - Kyle, TX
Curtis - Austin, TX
Deann - Austin, TX
My first experience on Dec 20 was not positive. When I called the office,Erica was extremely helpful and polite. When Robeet came on December 23, he was also. Rey nice and helpful. Both should be commended for dealing with me in a very professional manner when I was frustrated with the situation.
Allen - Round Rock, TX
After 6 years of fridge problems, Paul fixed the underlying problem. Wish he had worked on it sooner
Nancy - Buda, TX
Robi - San Marcos, TX
He explained so much on the appliances and how things were with it
Great service, James!
Michael - Burnet, TX
He worked very hard on our dishwasher problem! James went the extra mile!
Betsy - Georgetown, TX
I appreciate their follow through beginning with the office woman who is a consummate professional. My only comment is - they only had to take tape off my dryer vent that the movers had mistakenly left on and I was charged $140. I do understand the necessity of service call fees and/but it would have been nice (due to the circumstances) if the price was at least discounted.
Todd - Lago Vista, TX
DISHWASHER MAYTAG MDB4949SHZ0 arrived on site to install previously diagnosed parts to resolve dispenser lid sticking. Replaced dispenser and retested. All is now working as designed and dispenser is working as it should. Call complete.
WASHER MAYTAG Mhwe300vf00 Arrived onsite and found f21 error. Cleared drain trap of small garment. U it is now draining properly. All checks good.
RANGE WHIRLPOOL WFE525S0HS1 Arrived on site for oven bake not working. I inspected the unit and work area I found the control no sending voltage to either element. I replaced the control and found the control still not sending voltage. I checked voltage at the wal and showed good voltage across L1 and L2. I inspected the terminal block and found the terminal block burnt and L2 wire was burnt and broken. I am returning with the terminal block and ordering a parts research for wiring harness for the terminal block to the control. Office to reschedule. ; ordrng 1 PARTSRESEARCH (WIRING HARNESS FROM THE TERMINAL BLOCK TO CONTROL)
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for no ice. Icemaker ran through a cycle dumped small ice cubes,during fill fill tube frozen,defrosted fill tub tested ice box fan good. Diagnosed unit will need a fill tube heater assembly; ordrng 1 W11087201 (HEATER)"
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for poor washing performance . Ran diagnostics . Wash motor wasn’t coming on . Replaced sump and motor . Re ran diagnostics . All checked normal, no water leaks detected at time of service. Job complete ."
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site and found ice machine is off, found cutting grid is broken. Replaced grid and started a cycle and found inlet valve is working, recirculating pump is working, condenser fan is working, evaporator frost pattern is building above water reservoir. Took a picture of first ice sheet, Set it to maximum thickness, Ice machine should now be operating properly but will not make a usable amount of ice for another 48 hours"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to inspect fridge for not dispensing water, upon inspection found the filter clogged, replaced the filter and ran multiple cups of water and found no problems or leaks. Complete"
WASHER LG WT4970CW "Arrived on site to inspect washer error codes. Upon further inspection, customer advised that the unit water valve won’t turn off ad is showing error code fe. Customer also advised that they tried unplugging the unit and water continued to flow. I placed the unit in diagnostics and tested the unit. When the water was to stop flowing, it continued. I removed and replaced the water inlet valve and retested. Unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRT519SZDM05 "Arrived on site for no cooling fresh food . Found large amount of ice build up around fill tube . Ordering IM , tube inlet ,fill tube gasket ,permagum , fitting . No other leaks detected at time of service. Please call to set return . ; ordrng 1 2171943 (tube-inlet) and 1 PERMAGUM and 1 W11292468 (fitting) and 1 WP1106508 (gasket) and 1 WPW10715709 (icemaker)"
REFRIGERATOR WHIRLPOOL KBSD602ESS01 Arrived on job for complaints of lights in freezer not working.
REFRIGERATOR WHIRLPOOL ED5KVEXVB07 "Arrived to inspect defective ice maker.Confirmed the complaint and jumped the ice maker and unit never cycled.Valve was working properly.Called office and got authorization from EH, to install ice maker.Removed and replaced it.Reassembled and unit ice maker began operating as designed.All water lines were dry at the time of service.Customer satisfied.Job complete"
VENTHOOD UNKNOWN UXT4230ADB2 "Arrived onsite for unit changing speeds on its own. Tested unit. Found the switch was responding but not at the speed selected. Changed switch. Also the maintenance man was changing a damper inside vent, says causing moisture to get in. Could also contribute to switch not working correctly. No issues at this time. Job complete"
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and tested unit. Unit still would not dispense or light in the inside. Removed wiring from the pantry user interface and light began to turn on and dispenser begin working again. Ordering pantry cover assembly. Office will need to get authorization before our return visit., should authorization be given. ; ordrng 1 W11044862 (cover)"
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for a washer not cleaning dishes well. I checked for stored error codes and found none. I ran the auto diagnostics cycle and the unit completed the cycle and worked as designed but the upper wash arm orifices were clogged with small plastic pieces the same color as the wash arm not allowing the arm to spin. I found the lower arm clean and the filter clean. I took a pick and removed all of the plastic and tested the unit again. The unit is working as designed. Call complete.
REFRIGERATOR KITCHENAID KBSD606ESS01 Arrived on job for complaints of freezer door not closing correctly. Confirmed door not closing properly found the door too low hitting bottom of cavity. Adjusted door up a little now it closed properly. No leaks detected at time of service
REFRIGERATOR MAYTAG MFT2976AEB00 Arrived on site for refrigerator that’s not making ice. Inspected unit and work area. Found unit full of ice. Customer said that it must’ve happened in the last couple days but wanted me to check to make sure everything was working properly. Tested temperatures and found unit within range. Unit is working as designed. I called Techline and spoke to Kevin SR# 7727897235. Advise the unit is working as designed to make no further repairs. Call Complete.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher not working. Upon further inspection, the customer advised that they went to turn the unit on and after pressing start, the unit shut off. I did what the customer did to start the unit and after pressing start, it shut off. I removed the outer door panel and found the UI console harness not plugged in all the way. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 "Arrived on site and inspected refrigerator and found ice production is good, took 1 picture. Customer says ice production is intermittent. Checked wiring at bottom of door and nothing is severed. If issue returns will need a new freezer door. 7727889707"
DISHWASHER WHIRLPOOL WDF550SAHS Arrived on site to test unit for light cycle light blinking. Test unit and replaced board and light still blinking. Will need to order new switch W11243384 and new float W11226858 and new pressure switch W11226502 and new seat float W11226494 requesting 2 hours ; ordrng 1 2HOURS (2 HOURS ) and 1 W11226494 (SEAT FLOAT ) and 1 W11226502 (PRESSURE SWITCH ) and 1 W11226858 (FLOAT) and 1 W11243384 (SWITCH)
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for a refrigerator with the FC light out. I found 14VDC to the light and it not working. I replaced the module and tested the unit. The light and the refrigerator are all working as designed. Call complete.
REFRIGERATOR MAYTAG MFI2570FEZ08 Arrived to inspect reservoir leaking.Confirmed the complaint and found the reservoir defective.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the end of service.Job complete
ICE MACHINE KITCHENAID KUIC18PNTS1 "Arrived on site for customer complaint of unit not producing ice. Found broken grid cutter ordrng 1 WP2313637 (grid-cuttr)"
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived on site and tested operation. Found reservoir has frozen causing no water or ice. Thawed and verified proper air flow. Recommended customer raise fresh food temperatures when not at home for extended periods. Unit tests good. Job complete
DRYER WHIRLPOOL WED5000DW2 "Arrived on site for dryer not heating . Found thermal fuse had blown . Replaced fuse , all other thermostats and heater checked normal. No lint build up at time of service . Job complete ."
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site and found upper rack adjusters are broken, replaced them with adjuster kit. No water leaks from connections at time of service, job complete"
MICROWAVE WHIRLPOOL WMH78019HZ0 Arrived onsite to replace previous diagnosed parts. Replaced micro door. Tested system. Everything works as designed. Job complete
OVEN WHIRLPOOL WFE770H0FZ2 Arrived to inspect unit temperature sensor concerns.Removed and replaced the sensor.Calibrated unit and unit began operating as designed.Job complete
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for the refrigerator ice maker not dispensing ice. During testing found that that the there was no ice being dispensed. Took ice container out and found that the auger and ice container was not aligned properly causing the issue. Aligned auger and ice container and ice dispensed good. Also took ice maker out and inspected for water funnel clog. All looked good. Ice maker tested good and filled with water. Complete.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for a refrigerator not cooling again and frost is collecting in the freezer. I found the coil completely frozen up and the thermistor a little loose due to to much play in the plastic bracket. The unit will defrost when put in a force defrost but it is still not defrosting on its own. I defrosted the coil and I replaced the UI. The HV control was replaced on the previous visit. Call complete.
COOKTOP JENN-AIR JED8430BDB Arrived onsite for a cooktop to replace the previous diagnosed parts. I verified the issue and replaced the LR burner infinite switch. I tested all 4 burners and found them working as designed. I tested the fan and found it working as designed. I advised the customer to get their duct replaced on the down draft because it had been crushed. Call complete.
DISHWASHER WHIRLPOOL MDB8959SKW0 Arrived on site to test unit for lower spray arm melted. Found lower spray arm melted will order new spray arms W11048456. Office to reschedule. ; ordrng 1 W11048456 (LOWER SPRAY ARM )
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived onsite for unit over freezing in the refrigerator. Tested unit. Found damper was not closing. Replaced damper. Tested unit. Unit test good. No leaks at this time. Job complete
REFRIGERATOR WHIRLPOOL KRFC704FSS02 "Arrived on site and found icemaker water line blue heater wire is broken, per service pointer W11406716 He will need to be replaced to correct issue, used waterline with heater w11366500 from truck stock, after replacement icemaker should be working properly, Job complete.; ordrng 1 W11366500 (TRUCK STOCK)"
MICROWAVE FRIGIDAIRE FGMO205KFB Arrived on site to install previously diagnosed heart. Inspected unit and work area. Replaced noise filter and tested unit. Unit is working as designed. Call complete.
OVEN WHIRLPOOL KEBS107SSS04 Arrived on site and tested operation. Found unit does not heat but control responds to input. Unit has failed hi limit thermostat.Installed new fuse and tested operation. Unit tests good. Job complete
RANGE MAYTAG MER6770AAC "Arrived on site to diagnose range that was beeping at times and threw an F1-2 error, for runaway temp lower oven. Tested temperature sensor for lower oven and compared to new good sensor. Found a 200 ohm difference between the 2 at the same temp. Replaced temperature sensor. Retested and did not see another error. all functions are working as designed at this time with a new temperature sensor. Call complete."
OVEN LG LRG3095SW/00 "Arrived on site to inspect oven error code. Upon further inspection, the customer advised that they were using the broil function when the unit shut down and showed error code f11. I found that the broil ignitor was badly burnt and broken. I removed and replaced the ignitor and tested and unit is operating as designed. No gas leaks detected during service, job completed."
REFRIGERATOR WHIRLPOOL KSSS48QTX00 "Arrived on site for unit not dispensing water . Found lose wire connection in moles of dispenser . Fix connection ,unit is now dispensing water in door . No water leaks detected at time of service . Job complete ."
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for customer complaint unit not dispensing ice, found stripped impeller and auger motor. Ordering divider, motor, and impeller. ; ordrng 1 CNOTEand 1 WP63052-2 (impeller) and 1 WPW10309864 (divider) and 1 WPW10317991 (motor)"
MICROWAVE WHIRLPOOL WMH31017HW4 "Arrived on site for blower fan not coming on . Found motor was not plugged in . Plugged in ,fan is now running . No other issues found . Job complete ."
REFRIGERATOR GE GSL25JGCBLS Arrived to inspect water still not dispensing.Removed and replaced the manifold and unit still did not dispense.Customer has water flow from wall.Ordering valve to complete the repair; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WR57X10032 (REFRIGERATOR WATER VALVE ASSEMBLY )
WASHER MAYTAG MHW5630HC0 Arrived to inspect leaking down door.Confirmed the complaint and found the bellow door spring wasn’t on the door causing the leak.I corrected the issue and raised the front feet.All water lines were dry at the end of service. Job complete
DISHWASHER BOSCH SHX3AR72UC/10 Arrived on sit for dispenser not working and rinse aid light not working. I spoke with customer ain’t they stated they had another company out and they replaced the dispenser already back in January. I gained access to the dispenser wiring and found the connections not seated properly. I disconnected and reconnected the harness correctly. Job complete.
WASHER MAYTAG MHW6000XW2 Arrived onsite for washing not doing anything. Found the MCU faulty. Changed out the mcu everything works as designed.
WASHER WHIRLPOOL WFW5620HW0 Arrived on site and tested operation. Found controls locked and right side of ui unresponsive. Installed new ui and tested operation. Unit tests good. Job complete
DISHWASHER BOSCH SHX33RF5UC/64 "Arrived on site for customer complaint of unit making thudding noise and not starting a cycle, found failed control, I replaced control, unit tested good."
REFRIGERATOR GE GSL25JFPABS Arrived onsite for the refrigerator not cooling. Installed evap fan assembly. Defrost assembly and defrost thermistor. That was ordered. Turn refrigerator back on and tested fine. Complete
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for the oven light not working. Upon inspection found that the bulb had broken off and part of bulb was stuck inside the bulb socket. Removed the the broken part from socket and installed new bulb and oven light tested fine. Complete
WASHER KENMORE 796.4154921 "Arrived on site for customer complaint of unit leaking, found leak coming from hose attached to drain pump. Hose was rubbing against the top of the bolt that holds drain pump in place causing two small slits in hose. Ordering hose. ; ordrng 1 5214FR4006G (HOSE)"
REFRIGERATOR MAYTAG MFX2570AEM3 "Arrived on site to inspect fridge for leakings, upon inspection found the bottom of freezer in a ice sheet, found drain tube cover had been clogged with a lot of dust and debris, cleaned out drain cover and replaced in correct position. Job complete"
DRYER WHIRLPOOL WED8620HW0 Arrived onsite for unit making noise. Tested unit. Found noise coming from unit. Used pads to dampen noise. Tested unit. Unit test good. No issues at this time.
DRYER WHIRLPOOL WDF330PAHS3 Arrived on site and tested operation. Found no faults in memory. Ran automatic diagnostics and found all functions test good. Recommended customer run heavy cycle with heated dry and high temp wash selected for best drying. Also instructed that plastic will not dry. Unit working as designed. Job complete
WASHER MAYTAG MHW5500FW1 Arrived onsite for a washer with the buttons not responding correctly. I found detergent in the UI causing the control to short out and choose selections on its own. I replaced the UI and tested the unit. The washer is working as designed. Call complete.
RANGE MAYTAG MVWB765FC3 "Arrived on site fo washer not locking and completing the cycle. I inspected the unit and work area I found fault code F0E3,F7E9,F0E5. I ran the unit through a diagnostics cycle. I found the unit stopped on step 18 and timed it’s self out. I am ordering a gear case W11393685, stator W11195971, slider W10734521, clutch W10754448, and rotor W11260238 to complete the repair. ; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11195971 (stator) and 1 W11260238 (rotor) and 1 W11393685 (GEAR CASE)"
REFRIGERATOR JENN-AIR JF36NXFXDE01 "Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the upper RC lights and both FC lights not working. I removed and replaced the lights as they are all operating now. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KSRG25FKSS04 "Arrived on site to replace broken evaporator fan motor, I replace motor, unit tested good.
FREEZER WHIRLPOOL KRMF706ESS01 Arrived on site for refrigerator that won’t cool. Inspected unit and work area. Remove back panel and tested unit and diagnostics. Found compressor not running. Replaced in burger and tested unit. Unit still would not turn on compressor. Replaced main control and tested unit. Unit still would not turn on the compressor. Replaced user interface and tested unit again. Unit still would not turn on the compressor. I spoke to CS and was advised the issue was going to be with the compressor itself if it’s receiving proper voltage. Order and sealed system parts and office will need to contact customer for a reschedule date.; ordrng 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)
OVEN WHIRLPOOL WOS72EC0HS01 Arrived onsite for the onsite for the oven console not working. Replaced console with new. And oven tested fine. Advised customer on the whirlpool app and oven updates. Complete
WASHER WHIRLPOOL MVWC565FW1 Arrived onsite and repaired unit washer by replacing latch. Repaired unit and advised customer on repair.
DISHWASHER WHIRLPOOL WDF130PAHW0 Arrived onsite for unit not getting water. Tested unit. Found water regulator not working. Replaced water regulator. Tested unit. Unit test good. No leaks at this time. Job complete
ICE MACHINE WHIRLPOOL GI15NDXZS2 "Arrived on site for no ice. Ran diagnostics,recirculating pump not powering on,frost forming on evaporator plate. Diagnosed a defective pump,installed a new pump ran diagnostics pump recirculating water correctly."
OVEN KITCHENAID KEBK101BSS00 "Arrived on site to test unit for unit not heating to temp and taking to long to preheat. Found bad sensor and panel, will need new sensor panel and control board.
MICROWAVE WHIRLPOOL WMH53521HZ3 Arrived on site to test unit for unit sparking. Test unit and found bad capacitor diode and magnetron. Replaced all 3 parts test unit and unit test good.
DISHWASHER AMANA ADB1100AWS3 Arrived on site to test unit for unit not starting. Found unit getting power but control board not letting power out.
COOKTOP JENN-AIR CVG4380P Arrived on job for complaints of some burners not lighting. Found the pilot holes at very bottom blocked. Cleared holes and tested. Operation normal.
REFRIGERATOR GE GYS22GSNBSS "Arrived to inspect unit with no lights and shutting off. Found failed relay on control and light failed, replaced control and light an tested properly"
MICROWAVE FRIGIDAIRE PLMB209DCC "Arrived on site for customer complaint of arcing, found failed cover, I replaced cover, unit tested good."
REFRIGERATOR MAYTAG MFI2568AEB "Arrived on site for icemaker not working. I inspected the ice maker and found the unit had ice in it. Found it won’t go through a cycle. I replaced the icemaker with a new one and tested the unit, unit went through a harvest cycle and filled. Job complete."
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher not heating & not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Unit operated as designed until the heating/drying cycle and the element failed to come on. I checked ohms to the element and found it open. I removed and replaced the element and retested and the unit is operating as designed. Element showed 7-9amps in both the wash cycle and dry cycle. No water leaks observed during service, job completed.
OVEN WHIRLPOOL WOS51EC7HS01 "Arrived on site to inspect oven not baking/heating. Upon further inspection, I placed the unit in diagnostics and checked error codes. Found F6E4 and customer is not connected to WiFi. Following the tech sheet, I removed and replaced the main ACU and tested unit on Bake @350 degrees. Unit operated as designed and temps were good. Advised customer of my findings/repairs and recommend that they connect the unit to WiFi to get any future software updates from Whirlpool. Job completed."
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on job for complaints of leaks. Found the sump leaks.After replacement test operation no leaks detected.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for previously diagnosed parts. Replaced door handle, tested system everything works as designed. Job complete."
RANGE KITCHENAID KDRS467VSS05 "Arrived on site to inspect oven for not adjusting, upon inspection found all range burners working correctly. Instructed customer on proper use. Complete"
RANGE WHIRLPOOL WFG505M0BS "Arrived on site ,replaced cook top . No gas leaks detected at time of service . Job complete."
WASHER MAYTAG MHW5500FW1 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. No issues at this time. Job complete
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for gas company red tagging cooktop . Found rear right valve leaking gas . Replaced valve . Used liquid leak detector and gas leak detector on all gas connections . No gas leaks detected at time of service. Job complete .
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for oven being 25 degrees hotter than temp reads. Tested system found that the range was off by 10 degrees collaborated the temp -10degress. Temp is with range. Everything works as designed
WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer for not advancing through cycles, upon inspection found a drain failure , ran through auto testing and found the water valve clogged, replaced valve and control and res tested. No problems or leaks found. Complete"
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site for refrigerator that is leaking. Inspected unit and work area. Found water at the bottom of the freezer leading from the evaporator pan. Removed back cover and found drain tube pinched on the bottom S-curve causing the water not to be able to flow freely into the drain pan. Replaced drain tube and defrosted drain tube and evaporator areas. Unit is working as designed. Call complete.
UNKNOWN UNKNOWN 1.23E+12
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived to inspect water dispensing issues and ice issues.Checked ice container and there was ice.Found the water was dispensing slowly.Used the customers bypass to correct the issue.Unit now operates as designed.Customer satisfied Job complete
DRYER MAYTAG MED8630HW0 "Arrived on site for customer complaint of noise issue, found drum was not making good contact with bulkhead, added dryer pads, and worn out drum rollers. Ordering drum and repair kit. ; ordrng 1 W10541657 (drum) and 4 W11113654 (pad)s"
OVEN WHIRLPOOL WOC75EC0HS03 "Arrived on site to diagnose oven that had rust spots on it. Found that both doors and the control panel were all covered in rust. Called tech line and spoke to rich, SR7727882223. They approved replacement of the outer doors and control panel to resolve the rust. Ordering parts. Office to reschedule based on parts avail, console is showing out of stock at vendors and WP. ; ordrng 1 W10866273 (glass-door) and 1 W11110283 (glass-door) and 1 W11428561 (CONSOLE)"
MICROWAVE WHIRLPOOL WOC54EC0HS03
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for unit leaking water. Looked at unit. Found that the fill tube on top of the unit has a hole, causing the water to leak out. Ordered part. Office to reschedule.; ordrng 1 W11415785 (TUBE-WATER)"
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to diagnose refrigerant with poor colon in RC. Performed diagnostic and temp checks. Found RC at 46, FC at 0. Found FC has a thick frost pattern on it, but RC Evap had no frost pattern, and dripping moisture on it. Ran test 4 and found barely any frost building. Called and talked to CS about which direction to proceed. As this appears to be refrigerant not properly diverting to RC Evap, repair is to replace 3 way valve, solenoid and UI. Warranty covers 3 way valve / sealed system parts. Customer also needs adapter for icebox, condensation is building and dripping from rear of icebox due to failed seals on adapter. Ordering Compressor (if needed), 3 way valve, 3 way valve solenoid, UI, access valve, dryer and adapter for icemaker. Office to schedule return visit. ; ordrng 1 RESEARCH (3 WAY VALVE RESEARCH.) and 1 RESEARCH (ACCESS VALVE FOR WARRANTY SS) and 1 W10756020 (compressor) and 1 W11089931 (panel-ui) and 1 W11094466 (valve SOLE
DISHWASHER THERMADOR DW246US "Arrived on job for complaints of continuous running and some cycles not working. Found the control nor responding properly., will need to replace control. ; ordrng 1 0026543 (CONTROL )"
RANGE FRIGIDAIRE FGEF3044KFC Arrived onsite for the range oven not heating. During testing found that the broil and bake will not work . Found that the main control board is causing the issue.
REFRIGERATOR WHIRLPOOL GS5SHAXNL00 "Arrived onsite for a refrigerator leaking water when water is turned on at the wall. I found one of the lines at the quick disconnect fitting at the bottom of the freezer door not locked fully in place and corrected that. I turned the water on and found the inlet and outlet lines to the filter leaking. I found the filter cap broken not allowing the filter to be installed or removed correctly. The lines, filter cap, and the filter housing need to be replaced. Ordering WP2255153 TUBE-WATER, WP2186443 HOUSING, WP2186494B CAP-FILTER, & 8201597 TUBE-WATER..; ordrng 1 8201597 (TUBE-WATER) and 1 WP2186443 (HOUSING) and 1 WP2186494B (CAP-FILTER) and 1 WP2255153 (TUBE-WATER)"
RANGE KITCHENAID KFDC558JSS00 "Arrived on site for customer complaint of unit not connecting to WiFi and unable to use. I gained access to all control boards, no said number on any of the controls, ordering new controls. ; ordrng 1 CNOTE (PARTS RESEARCH FOR NEWEST SOFTWARE ON CONTROLS) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11234290 (WIFI CONTROL) and 1 W11317945 (CONTROL) and 1 W11398684 (CONTROL) and 1 W11400494 (UI)"
DRYER MAYTAG 110.878726 "Arrived on site and added dryer side vent kit. customer supplied parts. Job complete."
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite and found trickle dispense. found water pressure in home is hi. Ordering waterline and regulator kit. Advised customer on repair plan. ; ordrng 1 1/4WATERLINE (UINOWN) and 1 PRESSUREREGULATORKIT (UINONW)
WASHER WHIRLPOOL WTW5000DW1 Arrived on site and installed new gear case and wash plate. Tested operation and found basket hub stripped causing off balance spin and the drive tube slipping when spinning up. Unit will also need the basket hub to complete repair. Office to schedule return services ; ordrng 1 W10528947 (drive hub kit)
ICE MACHINE KITCHENAID KUIO18NNZS0 "Arrived on site for no ice. Ran diagnostics condenser fan not powering on,good voltage to fan,shut unit off unable to rotate blade,pulled unit out found large hornet nest on condenser coil preventing fan blade to rotate
REFRIGERATOR KITCHENAID KBLC36FKS02 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit is making a sound like ice is dropping in the bin, but the ice maker is not turned on. Checked temps and the FC=10 degrees & RC=38 degrees. Placed the unit in diagnostics and tested and the unit is operating as designed. I removed the upper cover and found the compressor suction line was completely frozen. While I had the unit in diagnostics, the lice froze and I could hear the ice falling off the line and hitting the top of the chassis making the noise the customer described. I placed my gauges on the compressor and found the low side at plus +5. When I removed the gauge, oil cams out of the access valveOrdering the dye dryer and CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. No water leaks observed during service.; ordrng 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 WPW10143759 (dryer)"
WASHER WHIRLPOOL WFW94HEXL0 "Arrived to inspect unit tripping breaker. Cust stated tripped twice after last Visit. Ran diagnostics and found no errors, found no broken or burned wires or any shorts or burns on control board or motor board. Ran tests modes and found 9.4 amps being pulled wi5 all accessories on. Teste u it on separate outlet and still did to ripped circuit. Advised customer breaker may be weak or circuit may not be a designated circuit . Advised to run on separate outlet for loads and see if that circuit Tripp’s. Advised to call back if unit tripped other breaker"
DISHWASHER BOSCH SHX45P05UC/64 "Arrived on site to diagnose dishwasher that had broken spray at, and soap dispenser was not working. Performed diagnostic on unit and checked parts. I am able to get the dispenser to lock by sliding it closed and pushing on the arrow above the lock tab on the dispenser. Showed customer how I got it to lock so they can do the same. Found UPPER RACK spray arm was broke off at the blade and not working. Ordering 1 upper spray arm assy, 00700560. Called office to add to cancelation list. ; ordrng 1 00700560 (SPRAY ARM UPPER)"
REFRIGERATOR WHIRLPOOL WRS555SIHZ Arrived onsite for refrigerator freezing. Tested system found the diffuser and ice maker faulty. Replaced both. Tested system everything works as designed. Found the diffuser cover damage ordering cover W11048608; ordrng 1 W11048608 (cover)
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived on job for complaints of cracked container and no ice. Ran test cycle on icemaker and found it leaks. Container damaged on bottom cracked. After replacement test operation.
MICROWAVE MAYTAG MMV4205AAQ "Arrived on site and found microwave is not heating, replaced magnetron only and microwave still did not heat. Replaced capacitor and diode from truck stock and it is now heating properly. Job complete"
RANGE WHIRLPOOL WFG505M0BS3 "Arrived onsite for oven light not coming on. Tested system found that socket was faulty. Replaced socket, tested system everything works as designed. Job complete."
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site ,, replaced right side fresh and freezer door and badge . No water leaks detected at time of service . Job complete ."
COOKTOP JENN-AIR JGC3530GS0 "Arrived on site for customer complaint of middle burner not burning properly, found faulty burner heads, ordering burners heads to ship to customer. ; ordrng 1 CNOTE (SHIP TO CUSTOMER ) and 2 W11043467 (burnr-head)s"
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site to replace panel. Replaced panel test unit and unit test good job complete.
REFRIGERATOR KITCHENAID KSSS48QMX01 Arrived on job to inspect door issue. Found the trim not center on door cause it to be crooked. Adjusted trim to proper setting
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for a dishwasher with a broken upper rack. I found the right stop had come off and mr stated he has put it back on but it continues to come off. The customer still had the stop and it was in good condition. I put the rack back in the rails and installed the stop correctly snapping the clip in place. The stop and rack are working as designed. Call complete.
DISHWASHER KITCHENAID KDTM404ESS3 Arrived on site for dishwasher continually filing with water. I removed the fill house from the valve and witnessed water seeping through the valve when not in use. I replaced the valve and turned down the water pressure at the wall. Tested the unit and he unit operates as designed. No water leaks detected. Job complete.
REFRIGERATOR WHIRLPOOL KBFN502ESS Arrived onsite for doors to unit making a noise when being opened all the way. Tested unit. Found that both hinges at the top of the refrigerator where not tightened down properly causing a loud noise. Tightened down hinges. No more noise coming from doors. No issues at this time. Job complete
COOKTOP MAYTAG MET8720DH02 Arrived on site to test unit for RF burner not coming on. Found shorted burner will order new burner WPW10251108. ; ordrng 1 WPW10251108 (RF BURNER )
REFRIGERATOR GE GSHS6NGBBHSS "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the IM turned on but not harvesting. I turned the IM off and then back on and still no operation. I found the harvesting times jammed up with the stripper arm ad the motor had burnt up. I removed and replace the ice maker, cycled power to the unit and tested the ice maker. IM operated as designed. I advised the customer of my findings. No water leaks observed during service, job completed."
REFRIGERATOR LG LFX31945ST/02 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found out on arrival that the customer removed the upper drawer. I found the front of the upper drawer face with broken tabs and the lower tabs on the drawer face breaking off. The customer stated she is just not going to use the drawer.Call complete.
WASHER MAYTAG MHW5630HC0 Arrived on site and found customer had load running in unit. Once finished I found the load had performed as designed. I found the load to have a mixture of items and instructed customer on proper loads. Unit tests good. Job complete
OVEN KITCHENAID KOST100ESS01 "Arrived on site and inspected ovens and found F6 E6 showing on display, took 1 Picture. Error is a communication failure between the control panel and control board. Prescreened control board is not correct took one picture and sent it to parts Department. ; ordrng 1 PARTSRESEARCH (CONTROL BOARD ) and 1 W11087446 (console)"
MICROWAVE GE JVM3160RF4SS "Arrived on site to install parts in microwave, found mag, cap and diode tested good, called GE Techline Sr # 0379270and was told due to service pointer RA04-19 to replaced full door and latch holder assembly. Office to reschedule will need autho before installing. ; ordrng 1 WB06X10610 (SWITCH HOUSING) and 1 WB56X32785 (DOOR )"
REFRIGERATOR KITCHENAID KSSO48FTX00 "Arrived on site for no cool. Found dye on original heat exchanger,replaced compressor installed updated heat exchanger,evaporator and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly
WASHER WHIRLPOOL WFW5090JW0 Arrived onsite for the washer door won’t open. During testing found that the drain pump was running continuously. And the door latch was locked. Found that the CCU is faulty. Replaced CCU and washer tested good and no leaks detected. Complete
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived onsite for a refrigerator with a strange odor. I found something that had come out of the RC return vent and fallen down on the defrost heater causing the light burning smell the customer was noticing. I could not determine what it was only that it was a yellow substance. I cleaned it out of the bottom of the drip pan and off of the defrost heater. I explained to the customer that if there was any left it would eventually burn off and go down the drain. The unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Arrived onsite for unit not making ice again. Tested unit. Found some ice blockage in fill tube. Called Techline. Suggested to change heater on fill tube. Possibly air getting in as well freezing the line. Got SR#7727884549. Replaced heater. Tested unit. Unit test good. No leaks at this time. Job complete
MICROWAVE KITCHENAID KHMS2056SSS2 "Arrived on site to install control console and switch board, found the spacers In the door are cracked and cannot be opened without damaging and disabling unit. Ordering new spacers. Rescheduled ; ordrng 6 8206525 (SPACER)s"
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site to test unit for damage panel. Found panel scratched replaced panel test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for refrigerator that’s still not making ice. Inspected unit and work area. Play Santa Anna ice harvest cycle and unit was able to harvest and showed been was not full. Place the unit in a . test and found temperatures above harvest temperature. Please do unit and a manual fill test and icemaker filled with water. Took temperature in the freezer compartment and found temperature is at 16°F. I called Techline and spoke to Kevin SR # 7727633865. He advised to use a temperature data blogger into the unit to see temperatures in freezer compartment and then come back and check the temperatures to figure out whether it was a cooling issue or an issue with the icemaker. Ordering UI and temperature data probe and rescheduled customer ; ordrng 1 TEMPERATUREDATABLOGGER (DATA BLOGGER) and 1 W11239666 (cntrl-elec)
REFRIGERATOR FRIGIDAIRE FRS26H5ASB5 Arrived onsite for the refrigerator fresh food compartment freezing food. During testing found that the refrigerator temperature control needs to be replaced.; ordrng 1 240448303 (sub 5303918283) and 1 PARTSRESEARCH (PART RESEARCH )
WASHER WHIRLPOOL WFW9151YW00 "Arrived on site ,replaced door bellow . Ran diagnostics 2 times and ran a bulky load for about 30 min . No water leaks detected at time of service . Job complete ."
REFRIGERATOR KITCHENAID KFIS29PBMS02 Arrived on site for defective pantry ui replaced pantry assembly powered unit on deli control working as designed
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived onsite for a refrigerator that the right light lever broke. I found the right RC door switch actuator had come out of the switch body. I replaced the switch and all is working as designed. Call complete.
DRYER MAYTAG MDE508DAYW Arrived onsite and repaired by replacing the fuse.All checks good. Unit is now operating as designed.
WASHER WHIRLPOOL WFW9200SQ02 "Arrived on site for loud sound during spin cycle . Ran diagnostics and hand turned basket . Found bearing is starting to fail . Will need second man and two hrs . Ordering basket , rear outer and front outer tub . No water leaks detected .Parts research. ; ordrng 1 AUTHO and 1 PARTSRESEARCHFORBASKET and 1 TWOHRS and 1 TWOMAN and 1 W10772607 (tub-outer) and 1 W10772617 (tub-outer)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite and found chute gasket to have been put on incorrectly. Advised customer on proper installation and replaced icemaker which was not producing after a gap induced frost. All checks good.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite and found unit operating as designed. Found condensation and dripping problems coming as result of the ice tray. Ordering ice tray to repair. ; ordrng 1 W11185686 (ICE BIN)
MICROWAVE GE PEB7227AN3DD Arrived on job for complaints of no inner light. Found the bulb and socket assembly bad. Replaced lamp and working properly.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived to inspect unit with drying issue. Ran diagnostics and dispenser not dispensing rinse aid. Replaced dispenser and tested properly
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived onsite for unit not cooling. Tested unit. Was noticing that the compressor was not staying on. Replaced start device. Tested unit. Compressor was staying on. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise from the unit and it sounded like a washer in agitation mode. I placed the unit in diagnostics and tested all components that would potentially make insulation noises and could not duplicate the noise. I removed the back cover and inspected the compressor and condenser fan and both are good. The customer advised that the noise is coming from the right side of the unit, but there are no components on the right side that make noise other than the condenser fan. Recommended that the customer take another video if the unit makes the noise again and to make sure they open the fresh foods section doors and the freezer door and get video of the inside of the unit. No water leaks observed during service, leveled the unit, job completed."
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Arrived on site to inspect fridge for issues closing doors. Upon inspection found the fridge door hitting on left side of butter tray, readjusted hinge and tested door. No problems found. Job complete"
DRYER WHIRLPOOL WED6620HC0 "Arrived on site to install previously diagnosed parts to resolve dryer making rumbling noise. Installed new rollers, belt and idler pulley. Used both kits as one of the rollers was deformed. Installed and retested. Unit is now running quiet with no additional noise. All is working as designed. Call complete."
REFRIGERATOR BOSCH B21CL80SNS/04 "Arrived on site for cooling complaint. Attempted diagnostics,control kicking itself out of diagnostics,entered diagnostics found during test unit not powering off and running test ordering main control ; ordrng 1 11016442 (CONTROL)"
DISHWASHER AMANA ADB1400AGS1 Arrived onsite for the dishwasher not draining. During testing found that the drain pump is no good. Replaced drain pump and dishwasher tested fine and no leaks detected. Complete
REFRIGERATOR GE GSH25JSXN Arrived to install previously ordered part.Removed and replaced the bucket assembly.Job complete
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived to inspect unit with ice dispenser issues. Customer stated dispenser would jam up, and sometimes randomly dissing water and ice. During random hours. Found left door was once replaced and was missing secured mounts for door harness. This caused door wires to stretch and short, unit will need freezer door replacement. Found ice container cracked. Replaced container ; ordrng 1 LW11026362 (dor-fip)"
DRYER WHIRLPOOL MEDB835DW3 Arrived onsite for unit making noise. Tested unit. Found loud screeching noise. Replaced repair dry wheels to unit. Tested unit. Unit test good. No issues at this time. Job complete.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to inspect oven for skipping time due to amount of time talking to Techline about software update.i replaced console and connected to WiFi to give best chances of fixing clock issues. Complete
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived onsite for refrigerator tripping breaker. Refrigerator is working as designed it tripping breaker. Job complete.
REFRIGERATOR JENN-AIR JFFCC72EFP00 "Arrived on site to inspect forge for UI and defrost issues, evap was frozen over and I took off evap cover unsuccessfully, customer was unaware of having to defrost fridge. Instructed customer to defrost for the correct installation of the evap cover, fridge was put back in normal condition with evap cover. Office to reschedule ; saved tckt"
COOKTOP WHIRLPOOL WCG97US6DS00 "Arrived on site for customer complaint of gas leak, found leak coming from regulator and valves, I replaced regulator and manifold, unit tested good."
WASHER MAYTAG MVWB765FW3 Arrived on site for washer that’s making a loud noise. Inspected unit and work area. Placed in service diagnostics and found no stored error codes. Ran unit through an auto test and found a slight knocking noise coming from the back of the unit. Lift it up washer and removed stater. Found clutch not tightly screwed in and a little loose. Tighten screws to form better fitting and tested unit in a manual high speed and medium speed spin cycles. Unit was quiet and working as designed. Advised customer to make sure the drain hose isn’t touching up against the back of the unit due to vibration against the washer. Unit is working as designed. Call complete.
DRYER WHIRLPOOL WED4815EW "Arrived onsite for dryer taking multiple times to dry. Tested dry, dry is heating as it should. I recommended the customer get someone out to look at her vent. Job complete."
ICE MACHINE UNKNOWN RF15IR "Arrived on site for no ice. Unit not powering on,unable to run a diagnostics due to no control on panel,voltage to switch and exiting switch,checked voltage out of control no voltage. Diagnosed a faulty control,unable to locate parts customer is going to contact the manufacture"
REFRIGERATOR WHIRLPOOL GI6SARXXF02 "Arrived on site to diagnose icemaker that was not making any ice. On arrival customer explained to me he had found water leaking from the top. Checked top of unit and found the fill tube elbow had split and leaked water. Ordered new water tube.Call complete. W11415785; ordrng 1 W11415785 (WATER LINE )"
WASHER WHIRLPOOL WTW8040DW0 Arrived to inspect washer leaking.Ran a quick load and lifted the unit to inspect the drain pump and drain hose.Found the valve defective.Removed and replaced the the valve.Unit now works as designed without leak.Job complete
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to test unit for unit not working. Test unit and found lower switch holder not making connection with door. Secured lower switch holder test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WSR57R18DM01 "Arrived onsite for refrigerator not cooling. Tested system found refrigerant on the compressor and evaporator with a ball of ice on the top left of evap over thermistor with no fros Tom rest of coil. Customer needs a sealed system. Ordering compressor W11125124, dryer WPW10143759, evaporator W10858281.Office will reschedule customer. ; ordrng 1 W10858281 (evaporator) and 1 W11125124 (compressor) and 1 WPW10143759 (dryer)"
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite and replaced control calibrated unit. All checks good. Unit is operating as designed after control replacement.
WASHER WHIRLPOOL WTW5000DW2 "Arrived onsite to install previous diagnosed parts. Before installing wasn’t able to remove bolt from wash plate. Ordering dive hub kit W10528947,screw W10752187, washplate W10752283, basket W10752719, ring tub W10849477, screw WP8533953, filter WPW10215093. Parts need AUTHO. Office will reschedule. ; ordrng 1 AUTHO (AUTHO ) and 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W10752719 (basket) and 1 W10849477 (ring-tub) and 1 WP8533953 (screw) and 1 WPW10215093 (clean out filter)"
VENTHOOD WHIRLPOOL UXT5536AAS3 Arrived onsite for the vent hood not working. During testing found that the power cord was not not wired . Took vent hood apart and wired power cord and put back together and vent hood tested good. Complete
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived onsite and found valve failing and allowing trickle freeze. Replaced valve. Unit is now operating as designed.
WASHER WHIRLPOOL WFW9550WW00 "Arrived on site for washer that won’t spin out the clothes intermittently. Inspected unit and work area. Placed in in-service diagnostics and found an F01 (communication error between the CCU and EEPROM) error code. Checked control for loose connections and made sure all connections were tight. Placed unit in an automatic cycle and unit ran as designed. I called tech line and spoke to Butch SR# 7727881124. He advised that the F01 code could be due to a power outage or a tripped breaker. He advised that if the unit was running properly outside of the jeans cycle, the issue could Either be an overloading issue, and unbalanced load issue, or just that the heavier items won’t be as dry as the shirts. Unit is working as designed. Call complete."
DRYER WHIRLPOOL WED9550WW1 "Arrived on site for dryer that’s intermittently making a noise halfway through the cycle. Inspected unit and work area. Placed in it and a normal dry cycle and tested unit. Unit ran as designed. I removed the blower wheel housing and checked for any debris around the blower wheel. Nothing was found. I spun the basket by hand and found the rollers were smooth. I called Techline and spoke to Butch SR# 7727881124. He advised that if there was a problem with the machine, the issue would present itself within the first couple minutes after the dryer was tumbling and heating. He advised to make no repairs and unit is working as designed. Call complete"
WASHER WHIRLPOOL WTW5600XW1 Arrived on site for washing machine that had a broken dispenser into housing. Inspected unit and work area. Found housing cracked on the left front corner and dispenser tray broken into three pieces. Replaced both housing and dispenser drawer and tested unit in a quick wash. Unit is working as designed. Call complete.
DRYER GE GFDN110GL0WW "Arrived on site for customer complaint of really loud noise, found noise coming from valve assembly near the coils, by GE instructions, I replaced the valve assembly, unit tested good."
DISHWASHER WHIRLPOOL IUD7555DS