Near Austin, TX 78733
Kevin
Job Details: 01/05/2021
DRYER WHIRLPOOL WED6620HW1 "Arrived on site and found front panel was scratched by installation, a new one will be needed.; ordrng 1 W11310029 (Front panel)"
Near Leander, TX 78645
Lou
Job Details: 01/05/2021
COOKTOP JENN-AIR JGC2536EB "Arrived on site to inspect cooktop cracked. Upon further inspection, I found the top left corner of the cooktop cracked from the burner head to the edge. I removed and replaced the cooktop and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Buda, TX 78610
Jacob
Job Details: 01/05/2021
WASHER MAYTAG MVWB835DW3 "Arrived onsite for unit not agitating or spinning. Looked at unit. Found that unit will not agitating or spin, during the test and also that the unit was leaking water through the gear case leaking on the stator and rotor. Need to replace all motor parts, and possibly the tub and spin basket and drain filter and screws. Need authorization before returning.; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10811960 (spin basket) and 1 W10909670 (nut-spaner) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W11032711 (washer THRUST ) and 1 W11219115 (TUB-OUTER) and 1 W11455453 (GEAR CASE) and 1 WP8533928 (screw) and 1 WPW10215093 (clean out filter)"
Near Georgetown, TX 78633
Tommy
Job Details: 01/05/2021
RANGE WHIRLPOOL WFG550S0HZ2 Arrived onsite for previously diagnosed parts. Put burner head and cap on and tested. Unit is operating as designed. Job Completed.
Near Killeen, TX 76542
Paul
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW5105HW0 "Arrived onsite for washer not finishing cycle. Ran diagnostics and found error codes F0E9, F0E5 for unbalanced load. Customer stated was washing comforter, blanket, and sheet. Went over loading procedures and educated customer on unit. Job complete."
Near Austin, TX 78753
Scott
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site , replaced icemaker and door switch . Will need to order crisper pans . Left side door bin . Also ordering ice bucket . . Please call to set return ; ordrng 1 W11185686 (ICE BUCKET ) and 2 WP67004515 (PAN )s and 1 WPW10212139 (DOOR BIN LEFT )"
Near Austin, TX 78738
Luis
Job Details: 01/05/2021
REFRIGERATOR JENN-AIR JB36NXFXRE01 "Arrived on site for no lights in freezer or top section in fresh food. Diagnosed a defective upper left led module in fresh food section,replaced upper left led module all leds powered on."
Near Georgetown, TX 78626
Jimmy J.
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW4955HW1 Arrived on site for Rattling noise Inside washer. Placed in diagnostics and no error codes came on. Ran in high speed when rattling noise was obvious. Sounds coming from basket/drum. Removed basket and found paper clips in drum at drain pump filter. Removed paper clips and ran washer again. Noise was still there. Removed basket again and ran a spin without basket. Noise was gone. Paper clips are lodged inside basket. Ordering new basket. Removed pump to see if any paper clips were inside impeller and it was free of debris. Ordering drain pump just in case. Also ordering new drive hub kit and retainer for new basket install. ; ordrng 1 W10528947 (drive hub kit) and 1 W10919003 (pump-water) and 1 W11172199 (basket) and 1 W11385424 (RETAINER)
Near Austin, TX 78723
David S
Job Details: 01/05/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for wall oven display not working. I inspected the unit and work area. I found fault codes for UI control miscommunication error. I also found the unit not connected to WiFi or a whirlpool app. I replaced the control. I spoke to the customer about connecting the unit to WiFi and a whirlpool app, so the unit can receive its updates. Job complete."
Near Austin, TX 78744
Jacob
Job Details: 01/05/2021
DRYER WHIRLPOOL WED4985EW0 Arrived onsite for unit making noise during operation. Tested unit. Heard the noise. Replaced with repair kit. Unit still making noise. Ordered parts. Office to reschedule.; ordrng 1 W10502620 (drum asm) and 1 W10663967 (brng&seal)
Near Wimberley, TX 78676
Richard
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for the dishwasher stops on upper rack coming off. During testing found that the stops were installed backwards causing the issue. Installed stops correctly and all functions tested good complete
Near New Braunfels, TX 78130
Noah D
Job Details: 01/05/2021
WASHER MAYTAG MVWB965HC0 "Arrived on site to inspect washer for not dispensing softener, upon inspection found the dispenser not flushing completely, ordering dispenser, office to reschedule ; ordrng 1 W10749753 (FABRIC )"
Near New Braunfels, TX 78132
Andrew
Job Details: 01/05/2021
COOKTOP WHIRLPOOL KCGC506JSS00 "Arrived on site to replace orifice holder screws from previous diagnosis. Replaced screws, tested unit, unit works good. No leaks detected at time of service. Job complete."
Near Del Valle, TX 78617
Matthew
Job Details: 01/05/2021
RANGE WHIRLPOOL WFC130M0AB0 "Arrived onsite for range not reaching desired temperature and RR burner not functioning. Upon inspection found control not sending proper voltage to elements and unit not cycle temperature. Also found infinite switch to RR burner shorted. Replaced control, sensor and switch. Tested unit and unit is functioning properly. Job complete"
Near Del Valle, TX 78617
Matthew
Job Details: 01/05/2021
COOKTOP WHIRLPOOL WCC31430AB03 Arrived onsite for cooktop burners staying on. Upon inspection found open LF coil burner. Will need to order and replace. Ordering all four burners and switches just in case. Verified model and serial for in warranty. Office to reschedule. ; ordrng 2 W11396790 (ELEMENT )s and 2 WCC31430AB03 (ELEMENT)s and 2 WP7403P238 (SWITCH )s and 2 WP7403P239 (SWITCH )s
Near Austin, TX 78737
Robert
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW4955HW1 Arrived on job for complaints of noise. Found gearcase cause of noise. Will need gearcase to complete. ; ordrng 1 W11454372 (GEARCASE )
Near The Hills, TX 78738
Brandon
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL KDTM404KPS0 "Arrived on site to replace front panel, after replacing, unit tested good."
Near Pflugerville, TX 78660
Kayman
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived onsite for refrigerator with ice maker leaking into freezer. Upon inspection I found the ice maker fill tube was not positioned correctly into the ice tray. I corrected and tested the unit. The unit now fills correctly with no leaking water anywhere. Job complete.
Near Marble Falls, TX 78654
Cliff
Job Details: 01/05/2021
WASHER WHIRLPOOL WFW75HEFW0 Arrived on site to replace lock and pressure switch for washer. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Temple, TX 76501
Jonathan M
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRT314TFDW01 Arrived on site for refrigerator that’s not cooling section. Inspected unit and work area. Found evaporator cover frosted up. Removed evaporator cover and found ice buildup inside the air tower. Customer had several products right in front of the air fins that pushed into the freezer side section. Found evaporator completely frost free. Removed frost from the air tower and found drain hole plug. Removed ice out of drain hole. Found a restriction at the bottom of the drip pan tube and cleared out drain tube. Reassembled unit and tested it. Unit is working as designed. Call complete.
Near Salado, TX 76571
Paul
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Arrived onsite to replace previous diagnosed parts. Replaced main control and unit is working as designed. Job complete.
Near Belton, TX 76513
Jonathan M
Job Details: 01/05/2021
MICROWAVE JENN-AIR JMW3430DS02 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced console and tested unit. Unit is now working as designed. Call complete.
Near Waco, TX 76712
Jonathan M
Job Details: 01/05/2021
DRYER WHIRLPOOL WED8500DC4 Arrived on site for a dryer that won’t keep its door shut. Inspected unit and work area. Found door catch broken on one side not allowing the door to stay closed. Replaced catch and tested unit. Unit is now working as designed. Call complete.
Near Round Rock, TX 78665
Justin
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL wrf757sdhz00 Arrived on site for refrigerator with top lights out. Upon further inspection found top of RC lights flickering in and out and FC light out. Gained access to FC light and found open. Will need to replace FC light. Ordering light. Office to reschedule.; ordrng 1 W10695459 (FREEZER LIGHT)
Near Killeen, TX 76542
Paul
Job Details: 01/05/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived onsite for a dryer taking to long to dry. Inspected unit and found the blower wheel was loose not vent properly. Tightened blower wheel and test unit with hose off 119-164 degrees. With hose connected unit was at 164 but was dropping slowly, advised customer to call vent cleaning company. Job complete."
Near Killeen, TX 76542
Al
Job Details: 01/05/2021
WASHER FRIGIDAIRE FAFW3577KB1 Arrived to install previously ordered part.Removed and replaced the latch and unit tested as designed.Job completed
Near Austin, TX 78724
David S
Job Details: 01/05/2021
WASHER WHIRLPOOL WETLV27HW1 "Arrived on site for washer leaking during spin. I inspected the unit and for area. I found long fill, and pressure system fault codes. I found the pressure hose clean and free of kinks. I ran the unit through a diagnostics cycle and found it working as designed. I ran a quick cycle and found the unit stuck in sensing and filling. I am ordering the control to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 W11481725 (CONTROL )"
Near Pflugerville, TX 78660
Kayman
Job Details: 01/05/2021
VENTHOOD UNKNOWN UXT4230ADS2 Arrived onsite for vent hood turning off while in use. Upon inspection I found the venthood operating as designed. I ran the unit for 15 mins or more and it did not fail. I found that the GFCI on the shared wall when tripped will turn off the island outlets but the venthood will stay on. I found that when the breaker for the venthood is turned off it will also turn off the gfci and island outlets. I explained that this is not correct and would need a licensed electrician to come inspect the circuit. Job complete.
Near Austin, TX 78727
David S
Job Details: 01/05/2021
REFRIGERATOR AMANA PARB2517CW0 Arrived on site for fridge not cooling. I inspected the unit and work area. I found the compressor not running. I found good voltage to the start device. I replaced the start device and found the compressor coming on and fridge now cooling.
Near Killeen, TX 76549
Al
Job Details: 01/05/2021
RANGE WHIRLPOOL WFE505W0JZ0 "Arrived to inspect range heating issues.Confirmed the complaint and found the neither bake or broil was correctly connected, from the factory,causing the no heat malfunction.Corrected and unit tested as designed.Customer satisfied.Job completed"
Near Killeen, TX 76542
Al
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW5400TQ0 Arrived to inspect washer not draining.Confirmed the complaint and found the drain pump was defective.Removed and found an infant sock was stuck indies the pump causing the malfunction.Replaced it and unit tested as designed.Job completed
Near Harker Heights, TX 76548
Paul
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived onsite for fridge with light issues. Opened freezer and pulled out led light to check connector and voltage. Voltage at light was 4.9 debut light was off. Ordering module W10695459. Office will call for return visit.; ordrng 1 W10695459 (Light module)
Near Gatesville, TX 76528
Jonathan M
Job Details: 01/05/2021
MICROWAVE KITCHENAID KMHC319ESS5 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced magnetron and capacitor and tested unit. Unit is working as designed. Call complete.
Near Bastrop, TX 78602
Scott
Job Details: 01/05/2021
FREEZER WHIRLPOOL WZF79R20DW03 "Arrived on site for compressor getting blazing hot and never shutting down. Also customer complained about top shelf items getting warn . Found defrost heater wire had screw from evap cover going thru heater wire on right side . Ordering heater , control if needed . ; ordrng 1 W11236854 (CONTROL) and 1 WPW10316428 (HEATER )"
Near Marble Falls, TX 78654
Cliff
Job Details: 01/05/2021
WASHER MAYTAG MVWB835DW4 Arrived on site to diagnose a washer with a damaged lid assembly. Found lid cracked at hinge mounting. Replaced lid and all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78733
Kevin
Job Details: 01/05/2021
OVEN JENN-AIR JJW2730DS03 "Arrived on site and found F2 E1 error code showing on display, a new control panel will be needed to correct the issue. Pre-ordered control panel did not arrive, control panel should be covered under five year warranty.
Near New Braunfels, TX 78132
Noah D
Job Details: 01/05/2021
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site to inspect washer for not working correctly, per last visit replaced fascia and tested for all functions. All functions returned. Complete"
Near Georgetown, TX 78633
James
Job Details: 01/05/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site and found display not responding and showing December 29 at 2:58. Turned off breaker to reset and the display responded enough to allow entry to diagnostics. Relay on control constantly engaging and disengaging. Turned off breaker to unit and will need new console and main control to repair. Office to,schedule return services due to part availability ; ordrng 1 W11261167 (cntrl-elec) and 1 W11297728 (console)"
Near New Braunfels, TX 78132
Andrew
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to test unit for not cooling RC and RC ice maker not producing. Found bad evap motor not tuning on and damper control not opening. Replaced evap fan and damper control, tested unit, unit is now working as designed. No leaks detected at time of service. Explained to customer how no air flow will stop RC cooling and ice production. Job complete."
Near Wimberley, TX 78676
Richard
Job Details: 01/05/2021
OVEN WHIRLPOOL MER8775AS Arrived onsite for the oven not heating. During testing found that the bake element was no good. Causing the issue. Replaced the bake heating element and range is working good. Complete
Near New Braunfels, TX 78132
Andrew
Job Details: 01/05/2021
DISHWASHER JENN-AIR JDTSS244GL0 Arrived on site to test unit for not drying and detergent remaining at end of wash cycle. Found high drain loop was not installed. Installed high drain loop. Put unit into diagnostics and found heater not turning on and weak water fill. Found water valve not fully opened also found left side connection not connected. Secured connection and tested unit, unit is now operating as designed. Advised customer to purge cold water before operating unit and use of rinse aid."
Near Del Valle, TX 78617
Scott
Job Details: 01/05/2021
DRYER MAYTAG MEDX655DW1 "Arrived on site for dryer not heating but tumbling . Found one of the coils grounded out on oute heater case causing breaker to flip every time unit is turned on . also found high limit thermostat blown . Replaced high limit , got coil off case . Ordering new element . Call to set return ; ordrng 1 279838 (ELEMENT HEATER )"
Near Waco, TX 76707
Jonathan M
Job Details: 01/05/2021
WASHER WHIRLPOOL MVWB835DW3 Arrived on site for a washer that was making a squealing sound as it goes through Spincycle. inspected unit and work area. Ran unit through an auto test and unit ran as designed. Found no stored error codes on the unit. Tested the unit in a manual hi speed spin and could not replicate the sound. Had customer put in a load of jeans and ran the unit through a rinse and spin. Unit filled agitated drained and started spinning without an issue until five minutes into the spin cycle. Found bearings going out.
Near Temple, TX 76501
Tyler
Job Details: 01/05/2021
DRYER MAYTAG MEDC215EW1 Arrived on site for dryer not turning on. Upon arrival I found that the main breaker was no longer supplying 240 V to the dryer and that the inside of the outlet itself looked burnt and melted and it took a while to get the power cord detached from the outlet due to the melting and damage have them inspected the rest of the power cord and found fried out off of the terminal block although the terminal block was still intact. I then verify that the rest of the heating hardware would function correctly if power supplied and each part worked as designed inform the customer that they need electrician as well as a new power cord to repair the dryer but at this point Power as a store of the dryer will function as designed call complete
Near Temple, TX 76501
Tyler
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site for refrigerator needing previously diagnosed electrical components. After installing the needed parts I was able to reassemble and test the unit and verify that everything kicked on. I had informed the customer to get a 24 hours to stabilize the temps and let us know if anything else goes along with this point.
Near Killeen, TX 76542
Al
Job Details: 01/05/2021
WASHER MAYTAG MVWB835DW4 Arrived to inspect washer not responding to touch.Verified the complaint and found F2E1 & F6E2 communication error.Unit will require a console W11112656 to complete the repair.Ordering and office to reschedule the customer for return service.Needs more work ; ordrng 1 W11112656 (console)
Near Killeen, TX 76542
Tyler
Job Details: 01/05/2021
WASHER WHIRLPOOL MVWB835DW5 Arrived on site for washer not turning on. I’m on arrival I was able to confirm that the washer is receiving 120 V from the outlet to the main control but the main control and you are not distributing power properly and I cannot enter diagnostics or anything to further check unit office to reschedule due to parts currently being out of stock but we will need to return with a new main control and console to complete repair; ordrng 1 W11112656 (console) and 1 W11400681 (MAIN CONTROL)
Near Copperas Cove, TX 76522
Al
Job Details: 01/05/2021
DRYER AMANA NED4655EW1
Near Gatesville, TX 76528
Jonathan M
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL ADB1400AGS1 "Arrived on site for a dishwasher that has no power. Inspected unit and work area. Tested voltage at the control and found no voltage going to the control. Removed toe plate and tested voltage at the terminal block. Found no voltage coming in from the power cord going to the dishwasher. Customer attempted to flip several breakers on his home due to his breaker box being misprinted. Found fluctuations in voltage when the kitchen lights were being turned on and off and customer was having issues with voltage to his kitchen lights.Customer stated that the breaker that is labeled for the dishwasher is loose inside his breaker and is unsure if that is his problem. I advised the customer due to him not having any voltage at his dishwasher, there was nothing further I could do to test the control board for anything else. Advise customer to get an electrician to fix his power supply and to call us back if any further problems persist.
Near Georgetown, TX 78626
Tommy
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived onsite for refrigerator no cool. Upon arrival found unit was moved to maintenance shop. Upon testing found both motor evap and condenser motor are operating. Unit compressor is not receiving proper amps from inverter. Ordering inverter and control JIC. Office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11196400 (CONTROL ) and 1 WPW10233421 (INVERTER )
Near Wimberley, TX 78676
Richard
Job Details: 01/05/2021
DISHWASHER GE GDT545PSJ0SS Arrived onsite for the dishwasher control panel broken. During testing found that the control panel is broken and the buttons are pushed all the way in . Took picture. Need to order additional parts to complete repair. Ordering parts and office to schedule. ; ordrng 1 WD21X22239 (UI board) and 1 WD12X10456 (Light pipe) and 1 WD12X10470 (Bottom housing) and 1 Authorization (Authorization needed for repair)
Near New Braunfels, TX 78132
Andrew
Job Details: 01/05/2021
ICE MACHINE GE UCC15 NJBII "Arrived on site to test unit for no power. Found power connection on rear of unit not connected. Secured connection and power was instantly restored. Ice bin was completely full of water. Drain pump would hum but not draining. Noticed blue/green refrigerant leaking from dryer. Recommend sealed system tech. Needing access valves, comp, evap, and dryer. Also recommend replacing drain pump. Water off and unit unplugged in rear. Office to reschedule.; ordrng 1 1901A (pump) and 1 ACCESSVALVES (ACCESS VALVES) and 1 WR87X26050 (dryer) and 1 WR87X26061 (evaporator) and 1 WR87X33305 (COMP)"
Near Meadowlakes, TX 78654
Cliff
Job Details: 01/04/2021
WASHER GE HTWP1400F2WW Arrived on site to diagnose a washer with a broken agitator. Found all lower fins broken off agitator assembly. Replaced agitator and all is working properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78628
James
Job Details: 01/04/2021
DISHWASHER KITCHENAID KUDS02FRSS1 Arrived on site and tested operation. Found upper and lower racks rusting and coming apart. Ran diagnostics and found pump is making a grinding sound. Cleared chopper of debris and tested again. Found pump is grinding internally. Installed new sump assembly and tested operation. Unit tests good. Job complete. Customer would like the racks ordered so that when they come in they can be installed.; ordrng 1 W10728863 (dishrack UPPER) and 1 W11023966 (dishrack LOWER)
Near Austin, TX 78729
David Z
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to diagnose refrigerator with several lights out. Found freezer compartment module failed. On attempting to remove freezer module, light module came out with the wire connector still attached, pins not seated. Attempted to reseat pins but couldn’t get them to stay. Customer gave me the ok to cut into the liner and get some wire length to put some wire extensions on to seat a new module. Ordering multiple modules to resolve if this one light isn’t enough. Office to schedule. DZO! ; ordrng 3 W10695459 (module)s"
Near Austin, TX 78725
David S
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRT318FZDB05 "Arrived on site for fridge freezing food and the freezer not cooling properly. I inspected the unit and work area. I inspected the evaporator, thermistor and defrost heater. I found all good and a good frost pattern. I found the thermistor for the ice maker shorting out to the wiring harness. I am ordering the ice maker and returning with the control just Incase.; ordrng 1 WPW10300022 (icemaker)"
Near Dripping Springs, TX 78620
Robert
Job Details: 01/04/2021
OVEN WHIRLPOOL WOD51EC0AS04 Arrived on job for complaints of upper oven temperature issues. Found the relay on control chattering and oven not keeping temperature. ; ordrng 1 W10842982 (cntrl-elec)
Near Austin, TX 78722
Matthew
Job Details: 01/04/2021
RANGE KITCHENAID KSGG700ESS1 "Arrived onsite for LF burner not functioning and oven making popping noise. Upon inspection found LF burner not igniting properly. In series will spark but when prompted will not spark when knob is turned to ignition. If knob is turned fully, the ignitor will spark and cause large flame. Ordering manifold that includes spark harness, spark module and returning with LF surface igniter . Popping was due to metal expansion on preheat. Office to reschedule.; ordrng 1 W10826727 (manifold) and 1 WPW10475149 (module-spk)"
Near Manor, TX 78653
David S
Job Details: 01/04/2021
RANGE WHIRLPOOL WFG550S0HZ2 Arrived on site for convection fan not coming on. I inspected the unit and work area. I ran a convection preheat and after 10 minuets found the fan not coming on. I replaced the control and retested the unit. The fan is now coming on. Job complete.
Near Kyle, TX 78640
Noah D
Job Details: 01/04/2021
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to inspect washer for grinding noises, upon inspection found the washer making more noise then usual, checked motor and hub nut with no issues, screws are tightened. Ordering gearcase and motor. Office to reschedule ; ordrng 1 W10677719 (MOTOR ) and 1 W10870912 (GEARCASE )"
Near Georgetown, TX 78633
James
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site and tested operation. Found filter wedged into housing. Removed filter and found the head not seated properly causing filter to get stuck. Corrected issue and installed filter. Found filter now moves freely as it should. Unit tests good. Job complete
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/04/2021
MICROWAVE WHIRLPOOL WMC50522AS1
Near Austin, TX 78759
David Z
Job Details: 01/04/2021
COOKTOP KITCHENAID KICU509XBL00 "Arrived on site to diagnose cooktop that has no power after a pop. Performed diagnosis on unit and found module scorched in some areas. Need to order new module and display, and AUTHO from AHS. Office to schedule with approval and parts. ; ordrng 1 AUTHO (AUTHO ) and 1 W10857232 (module) and 1 WPW10396615 (display)"
Near Austin, TX 78752
Matthew
Job Details: 01/04/2021
REFRIGERATOR MAYTAG MRT118FFFH01 "Arrived onsite for refrigerator freezer food in RC. Upon arrival found temperature to be 28 degrees. Was unable to run proper diagnostics due to control not responding. Replaced control and during inspection found thermistor out of range. Replaced thermistor. Replaced parts, tested unit and unit is functioning properly. Job complete."
Near Austin, TX 78759
Jimmy J.
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL MDB8959SKZ0 "Arrived on site for Standing water in the dishwasher, wont drainSet dishwasher to drain and could hear the pump abnormally running. Drained dishwasher with shop vac. Removed drain pump and inspected for nothing lodged inside. Pump was clear of debris and has failed. Ordered new drain pump to return for install. No leaks detected.Also, customer reported their microwave getting heavy condensation between glass and door pane. ordrng 1 W11412291 (PUMP, DRAIN)"
Near New Braunfels, TX 78130
Andrew
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to test unit for not producing ice. Ice maker was not responding to diagnostics. Replaced ice maker and still no response. Found broken wire on freezer door harness. Not enough wire present to instal butt connection. Needing freezer door. Office to reschedule.; ordrng 1 LW11202405 (dor-fip)
Near Austin, TX 78746
Kevin
Job Details: 01/04/2021
DISHWASHER KITCHENAID KDPM704KPS0 "Arrived on site and inspected dishwasher and found out her door panel is making contact with custom cabinet kickplate directly underneath it. Took pictures. uninstalled dishwasher and raised it to the maximum setting available to provide as much clearance as possible and this allows door to open completely without striking wooden kickplate. Dishwasher is raised high enough that display is not visible when doors closed and is blocked by counter edge. There is still enough clearance for door to close. Any further repair in the future should make note of the exact positioning otherwise door will not close and dishwasher will not fit into alcove. No water leaks from connections at time of service, job complete"
Near Manor, TX 78653
David S
Job Details: 01/04/2021
COOKTOP WHIRLPOOL WCE55US0HS01 Arrived on site for knob not turning on the cooktop. I inspected the unit and work area. I found the knob broken and not clipping in. I am ordering a knob to complete the repair. Please reschedule along side job #282384.; ordrng 1 W11418244 (KNOB)
Near Round Rock, TX 78681
Kayman
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 "Arrived onsite for refrigerator losing cool in both sections. Upon inspection I found. A wall of frost on the evaporator cover. I ran a diagnostics test and found the bimetal showing open. I attempted to engage the defrost cycle but the heater would not turn on. The bimetal will need to be rep,aced.. I explained that the unit would have to be manually defrosted 48 hours prior to our next visit. They signed the waiver so I helped place towels around the unit.Harness bimetal (W10688625) heater (WPW10495967). Office to R/S due to part availability. ; ordrng 1 W10688625 (harns-wire) and 1 WPW10495967 (heater)"
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/04/2021
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for Light doesn't come on. Removed light cover and found build had separated from socket. Used a paper towel to remove the threaded portion of the bulb stuck inside the housing socket. The housing had corrosion inside. Replaced housing and went to Lowe’s to purchase a new bulb. Receipt for bulb is in SD pics. Installed new bulb and light is working as designed. Job completed
Near Georgetown, TX 78633
Lou
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Arrived on site to inspect refrigerator door handle coming off. Upon further inspection, I found the FC door handle loose. Using some loctite, I tightened the screws holding the handle onto the door and tested. Handle is secure as are the other handles on the unit. No water leaks observed during service, job completed."
Near Lago Vista, TX 78645
Lou
Job Details: 01/04/2021
WASHER MAYTAG MVWB855DC3 "Arrived on site to inspect washer no power. Upon further inspection, I attempted to place the unit in diagnostics and it failed. I removed the console and tested the main control and got 123V. I tested continuity to the console harness and it was good. I attempted to place the unit in diagnostics again and this time it was successful. I found the unit with error code F6E2-communication error. Cleared the code and continued with testing. The unit completed and tested good. When I tried to place it back in diagnostics it failed and showed the error code again. I am ordering the console, valve/housing and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W11112662 (console) and 1 W11172234 (housing)"
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/04/2021
COOKTOP KITCHENAID KGCC506RBL05 Arrived on site to diagnose a cooktop that is tripping the breaker. Tested unit and found igniter harness shorted. Replaced part and tested unit. All is working properly at this time
Near Temple, TX 76502
Tyler
Job Details: 01/04/2021
DRYER WHIRLPOOL WED6200SW0 Arrived on site for dryer making a screeching noise according to the customer a few days after previously being repaired. Upon arrival I was able to determine after disassembling the unit that the idler pulley has finally gone bad the bearing inside the pulley wheel itself was starting to slip away from the plastic wheel causing a rattling noise ended up replacing the idler pulley assembly and reassembled the unit and after running a few tests customer was happy with the repair of the dryer is no longer making any noise and working as designed.
Near Killeen, TX 76549
Tyler
Job Details: 01/04/2021
OVEN FRIGIDAIRE FGF326ASD Arrived on site for range needing previously diagnosed door hinges on the left and right side of the oven door. Upon arrival I disassembled the hinges from the oven and the door and reassembled the unit with the two new hinges needed after that I was able to retest and verify that the unit is now functioning as designed. Call complete
Near Kingsbury, TX 78638
Noah D
Job Details: 01/04/2021
DRYER MAYTAG MED6000AG0 "Arrived on site to inspect dryer for not heating, upon inspection found the dryer element cracked,
Near Austin, TX 78746
Kevin
Job Details: 01/04/2021
ICE MACHINE WHIRLPOOL KUIX305ESS1 "Arrived on site and inspected ice machine and found it is cooling properly but only making a very thin sheet of ice which melts immediately. Found incoming water is barely trickling to fill reservoir. Recommended replacing incoming water valve. After removing incoming water valve it is very hot to the touch. After replacing water valve reservoir is filling properly, recommended that homeowner allow 72 hours for ice to be made. Job complete"
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL WDT920SADM2 "Arrived on site to test unit for not heating. Found error code F7E1. Cleared error code and put unit into diagnostics. Manually turned heater on and heater was not responding. Inspected connections and found right connection was not connected. Secured connection, tested unit, heater is now heating as designed. No leaks detected at time of service. Job complete."
Near Andice, TX 78628
Lou
Job Details: 01/04/2021
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to inspect moisture inside the door. Upon further inspection, I found moisture stains on the inside of the inner door glass. When I went to remove the door, I found the right door hinge area of the inner door glass frame was bent and the latch wouldn’t lock into place as if there was an attempt to remove the door and the lock wasn’t put down in place to secure the hinge. I am ordering the inner door glass frame and hinge, along with CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service when the parts arrive. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10825778 (hinge-door) and 1 WPW10709147 (frame-glas)"
Near New Braunfels, TX 78132
Andrew
Job Details: 01/04/2021
DISHWASHER GE GDT655SSJ0SS Arrived on site to replace parts from previous diagnosis. Last time out UI was receiving proper voltage from Control panel side but not through harness leading to UI. Replaced harness and now power is being supplied to UI. UI lit and beeped as soon as power was supplied but then just stopped responding after that. Recommend replacing UI again. Ordering button pad just in case. Office to reschedule.; ordrng 1 WD21X22956 (ui control board) and 1 WD34X21699 (dishwasher interface)
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for Doors Not Sealing - French Door Refrigerator - PRE-ID Door Gasket. Found rail mullion was not sliding to be perpendicular to door when door was opened causing the mullion to prevent door from properly closing. Removed mullion and installed new mullion. Job completed
Near Round Rock, TX 78664
David S
Job Details: 01/04/2021
OVEN WHIRLPOOL WGE745C0FS01 "Arrived on site to replace the top oven panel. When I removed the door I found it had a crack all the way through the plastic causing it to flex when you open it. I replaced the panel. The door is working as designed. I did a temp test on both the top and bottom oven, because the customer stated the unit is not cooking properly. I found both the top and bottom ovens reaching proper temperature and averaging temp as it should. I spoke to the customer about the difference between the top and bottom oven and what each is meant for when cooking. Job complete."
Near San Marcos, TX 78666
Andrew
Job Details: 01/04/2021
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to test unit for oven not heating. Found control not putting voltage out to igniter. Replaced control, tested unit to 350, unit is operating as designed. Left front burner valve is bent and knob is broken. Needing front left burner valve and knobs to fix issue. Office to reschedule. ; ordrng 1 W10814916 (valve-brnr) and 2 WPW10339442 (knob)s"
Near Georgetown, TX 78633
Paul
Job Details: 01/04/2021
OVEN WHIRLPOOL KODE300ESS02 Arrived onsite for a wall oven thats not getting hot enough. I found the upper oven running a little cool when set at 350 degrees. I removed the offset in the oven and set the control back to 0. I then found the average temp at 364. I put a -10 degree offset in the control and the average temp was at 351 degrees. The oven is working as designed. I tested the lower oven at 350 degrees and found it cycling between 000-361 degrees.
Near Austin, TX 78738
Robert
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL KRFC300ESS01 Arrived on job for complaints of not dispensing water. Found the filter head will need to be replaced.
Near New Braunfels, TX 78130
Andrew
Job Details: 01/04/2021
WASHER WHIRLPOOL WTW7000DW4 Arrived on site to test unit for wet clothes. Found drain pump connection not fully connected. Secured connection. Tested unit. Unit is now operating as designed. No leaks detected at time of service. Job complete.
Near Marble Falls, TX 78654
Cliff
Job Details: 01/04/2021
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to replace control for range. Replaced control and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78626
Paul
Job Details: 01/04/2021
WASHER WHIRLPOOL WTW5000DW2 "Arrived onsite for a washer that is stopping mid cycle. The customer stated that the stopping at mid cycle wasnt the issue this time and stated when they ran a clean cycle using affresh the drain pump wasnt shutting off and they unplugged the machine to stop it. I checked stored error codes and found F2E1, F3E1, & F9E1. I ran the auto diagnostics cycle and tested the unit twice. The unit completed the both cycles and works as designed. The drain pump works good. I explained to the customer that the F9E1 long drain combined with the F3E1 pressure fault is caused by something plugging the pressure hose and this was why the machine continued to try and drain. I asked the customer if he had been holding the cancel button to try and stop the pump and he stated that he had. I explained this was the reason the F2E1 error appeared. Mr mentioned how the machine has not been completing a cycle stating that the clothes were not spinning out and were very wet when the
Near Pflugerville, TX 78660
Kayman
Job Details: 01/04/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for wall oven with touch panel issues. Upon inspection I found the touch panel not syncing well with my touch. I found a stored error code of F4E6 for control mismatch. As per techsheet I replaced the main control and console. I powered the unit back on and helped the customer get connected to WiFi on the unit. The unit is working as designed at this time. Job complete.
Near Austin, TX 78756
Matthew
Job Details: 01/04/2021
WASHER WHIRLPOOL WFW94HEXW2 "Arrived onsite for washer not draining. Upon arrival, put unit in diagnostics auto test. Found that when prompted for hot water (C04) hot water valve did not energize. While unit continued test cycle, unit got stuck on C06 (heating water to pre set temperature, water temperature will effect test duration). Skipped to next test and unit got stuck on drain. With little water left in the tub drain pump would not cut off, Excess suds were present in tub. Unit also had stored error codes for F9E1 Long drain and F6E2 communication error between CCU and MCU. Unit could possibly need several parts replaced. Unit is stacked and would require 2 techs to fully inspect and diagnose all issues.
Near Georgetown, TX 78633
Lou
Job Details: 01/04/2021
WASHER WHIRLPOOL WTW8000DW0 "Arrived on site to install previously diagnosed and ordered part. Due to the inlet valve leaking at the sensor seal, I removed and replaced the valve and tested. Unit is operating as designed.No water leaks observed at the end of service, job completed."
Near Red Rock, TX 78662
Noah D
Job Details: 01/04/2021
WASHER WHIRLPOOL WTE7000DW0 "Arrived on site to inspect washer for not cleaning clothes. Upon inspection found the control not sending voltage to motor, all other functions worked. Ordering control. Office to reschedule ; ordrng 1 W10681033 (CONTROL )"
Near Round Rock, TX 78681
David S
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for fridge having slow ice production. I inspected the unit and work area. I did a temp test in the freezer. I found it at 6 degrees. I tested the ice box fan in diagnostics and it would not come on. I tested voltage and found no voltage. I put the unit into normal operation and turned fast ice on. I found the fan spinning at normal speed. I turned fast ice off and I found the fan not running at all. I am ordering the panel UI and HV control to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 AUTHORIZATION (AUTHORIZATION ) and 1 W10843055 (cntrl-elec) and 1 W10848301 (cntrl-elec)
Near Austin, TX 78754
David S
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher showing error code f2e2. I I inspected the unit and work area. I found the UI flashing the error code. I powered the unit off unplugged the UI. I powered the unit back on and found the unit draining. Indicating the main control is good. I gained access to the UI and found the solder joints shorted out. I quoted customer part $100.28 service and labor $159.99 plus tax. The customer agreed. I replaced the UI. I powered the unit back on and ran it through a diagnostic cycle. I found it working as designed. Job complete. Customer paid in full on credit card.
Near New Braunfels, TX 78130
Andrew
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL KDTE204EPA "Arrived on site to replace parts from previous diagnosis. Replaced sump and control. Tested unit, unit is now washing as designed. No leaks detected at time of service. Job complete."
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/04/2021
WASHER MAYTAG MHW5630HC0 Arrived on site to diagnose a washer that will not turn on. Tested unit and found GFCI outlet tripped. Reset outlet and all is working properly at this time. No leaks were found at time of service.
Near Jonestown, TX 78645
Lou
Job Details: 01/04/2021
REFRIGERATOR KITCHENAID KSSO42QTB00 "Arrived on site to install previously diagnosed and ordered parts. Due to the dispenser motor failure and the shaft head being rounded off, I removed and replaced the dispenser motor, shaft, coupling, and sleeve. I was able to get the rust cleaned off the seal since the one I was sent with was not packaged correctly (wrong part). I tested the dispenser and it is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78717
Justin
Job Details: 01/04/2021
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site for microwave making noise when venting. Found damper not working and installed new damper. Tested unit and now unit is working as designed. Call complete.
Near Andice, TX 78628
Lou
Job Details: 01/04/2021
WASHER WHIRLPOOL WET4027HW0 "Arrived on site to inspect washer not working. Upon further inspection, the customer advised that it’s not getting water. I placed the unit in diagnostics and checked error code and found F8E1-long fill/no fill. Cleared the code and continued with testing. The unit valve failed to fill cold water but the hot water was working. I removed and replaced the valve and calibrated the unit and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Niederwald, TX 78640
Noah D
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site to inspect drawer for being cracked, upon inspection found the drawer was indeed cracked but I could not find a out of the ordinary reasonComplete"