Service History 798 - Appliance Express

Near Temple, TX 76502

Jonathan M

Job Details: 10/14/2020

WASHER WHIRLPOOL RTW4516FW2 "Arrived on site for a washing machine that would not drain, Spain, or start a new cycle. Inspected unit and work area. Customer advised she had been washing a rug and the unit would not work after that. Unit still had water in the unit and attempted to drain. Unit would not drain out water. Removed drain pump and found debris inside the tub. Tested resistance through my drain pump and found it open. Replaced drain pump and tested unit. Found unit still would not drain. Removed drain hose and found debris clogging up the drain hose. Removed debris and tested unit. Unit is working as designed. Call complete."

Near Leander, TX 78641

Lou

Job Details: 10/14/2020

WASHER WHIRLPOOL WFW6620HC0 "Arrived on site to install previously diagnosed and ordered parts. Due to the dispenser leaking from the front, I removed and replaced the dispenser assembly and tested. Unit is operating as designed. No leaks observed during service, job completed."

Near Cedar Park, TX 78613

Tommy

Job Details: 10/14/2020

WASHER MAYTAG MVWB855DC "Arrived onsite for washer making strange noise. Upon arrival found unit uI error code and couldnt get it to run diagnostics properly ordering UI. Inspected gear case, clutch and spin found all operating as designed but found loose change under and in basket causing occasional noise. Ordering UI, Office to Reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (NEEDS AUTHORIZATION ) and 1 W11112662 (CONSOLE UI )"

Near Georgetown, TX 78633

Tyler

Job Details: 10/14/2020

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Rived on site for refrigerator making ice it was too thick as well as causing a lot of freezer ice buildup down in the freezer compartment around in the door gasket and shelving. After running test 66 6797 and 120 I was able to verify that the thermistors as well as icemaker and fill valve are all functioning as designed with in the left door of the fresh food compartment. I was able to fill the icemaker up and then show the customer visually that the icemaker was feeling exactly to the fill line within the train and was not overfilling but the reason that the icemaker was making to take advice is because the freezer door is not ceiling all the way causing too much hot air to get inside which is then working its way up to the fresh food door icemaker and causing the icemaker to think that its not cold enough which is that resets it in causes it to refill adding more water to the unit than is needed. We will need to return with a new freezer door gas

Near Austin, TX 78757

Wesley

Job Details: 10/14/2020

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite and replaced harness including bimetal. Unit is now operating as designed. All ice defrosted. Advised customer on repair.

Near Leander, TX 78641

Lou

Job Details: 10/14/2020

DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, customer advised that the unit has not dried since theyve had the unit. I placed the unit in diagnostics showing F7E1 error code. Cleared the code and continued with testing. I placed my multimeter on the black wire s the junction box to test amp draw to the components. The unit tested good until the element was to come on and I got a 0amp draw reading. I stopped testing and inspected the element and it looked good. I found the harness not fully connected on the left side. Reconnected the harness and retested. Unit operated as designed and the element showed 7-9amps during the wash cycle and drying cycle of testing. Made recommendations for detergent and rinse aid use as well as use and care for the unit. No water leaks observed during service, job completed."

Near Austin, TX 78731

David Z

Job Details: 10/14/2020

DRYER WHIRLPOOL WED8620HW0 "Arrived on site to diagnose dryer that is not powering on. Performed diagnostic on unit. Checked voltages at terminal block and found only 120v, L1 voltage 0. Double checked at the wall and found missing L1 voltage. Advised customer to have an electrician come and check the breaker / socket / wiring to verify why voltage is dropping. This should resolve issue. Call complete."

Near San Marcos, TX 78666

Richard

Job Details: 10/14/2020

REFRIGERATOR WHIRLPOOL GS6SHAXLB03 Arrived onsite for the refrigerator water valve not working. Replaced water valve and ice maker filled with water and water is being dispensed. No leaks detected. Complete

Near Round Rock, TX 78665

Kayman

Job Details: 10/14/2020

REFRIGERATOR WHIRLPOOL WRS588FIHZ Arrived onsite for refrigerator leaking after door install. I found the Ive maker line was leaking at the connector when the IM fill was engaged. I turned off the water at the wall and I cut out a piece of the tube to try and make a better fit but it still leaked after. I applied some silicone to the connection to get them by until the new door comes in. I advised to let the silicone dry before turning the water back on but it the leak returns to give us a call back. Job complete.

Near Round Rock, TX 78664

Jimmy J.

Job Details: 10/14/2020

OVEN WHIRLPOOL WGE745C0FS01

Near Leander, TX 78641

Lou

Job Details: 10/14/2020

DISHWASHER JENN-AIR JDB9000CWS1 "Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit filled with water and I could hear the motor come on, but the pump wasnt pumping the water. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed.

Near Hutto, TX 78634

Andy

Job Details: 10/14/2020

RANGE WHIRLPOOL WFE320M0ES2 Arrived on site for range oven not operating. Tested and inspected unit and found failed control. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11122560 (cntrl-elec)

Near Lakeway, TX 78734

Robert

Job Details: 10/14/2020

DISHWASHER WHIRLPOOL WDT720PADM0 "Arrived onsite to test unit for unit giving error codes

Near Killeen, TX 76542

Job Details: 10/14/2020

WASHER WHIRLPOOL WTW7120HW0 Arrived on site and inspected washer leaking.Confirmed the complaint and found the drain hose from the drain pump was not installed properly from the factory causing leaks.Corrected the issue and unit tested as designed.Job complete

Near Austin, TX 78704

Luis

Job Details: 10/14/2020

REFRIGERATOR WHIRLPOOL WRT112CZJZ00

Near Dripping Springs, TX 78620

Robert

Job Details: 10/14/2020

REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived onsite to test unit for frost in the freezer, test unit, found blocked drain pan, cleared blockage, test unit, unit working properly, no leaks detected at this time, job complete."

Near Leander, TX 78641

David S

Job Details: 10/14/2020

REFRIGERATOR WHIRLPOOL ED5FHEXNB01 Arrived on site to install previous diagnosed part. I gained access to the condenser fan and replaced new. I found the fan coming on and the compressor pumping. The freezer has started to cool. Job complete.

Near Austin, TX 78704

Wesley

Job Details: 10/14/2020

WASHER WHIRLPOOL WFW75HEFW0 Arrived onsite and replaced gasket due to mold. Unit is now operating as designed. And mold free. Advised customer on maintenance measures to avoid microbes.

Near New Braunfels, TX 78132

Richard

Job Details: 10/14/2020

OVEN WHIRLPOOL KOSE500ESS04 Arrived onsite for the oven not working properly. During testing found that the console and control board are causing the issue. Replaced control panel and control board and oven tested good. Complete

Near Austin, TX 78744

Leonardo

Job Details: 10/14/2020

OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for cracked inner cavity.

Near Leander, TX 78641

David S

Job Details: 10/14/2020

OVEN WHIRLPOOL WOC54EC0HS04 Arrived on site for oven being over temp. I inspected the unit and work area. I preformed a temp test on the unit and found the unit temperature to be 20 degrees higher on average than should be. I adjusted the oven temperature down by 20 degrees. The unit is operating as designed. Job complete.

Near Georgetown, TX 78633

Tyler

Job Details: 10/14/2020

DRYER WHIRLPOOL WED6120HC0 Arrived on site for dryer making a squealing noise. Call further inspection of the unit I found that there are no error codes and diagnostic mode and after disassembling the unit verified that the rollers and idler pulley were all functioning smoothly. I then found that the blower wheel was cracked within the housing that it sits in and I was not able to remove the blower wheel from the motor without breaking it further so I ended up replacing the motor and blower wheel together and reassembled the unit and tested everything out and found that the unit is not functioning as designed and I also show the progress to the customers who verified that the dryer sound a lot quieter than it did when we arrived. Unit functioning as designed call complete

Near Round Rock, TX 78665

Cliff

Job Details: 10/14/2020

FREEZER WHIRLPOOL WRS588FIHZ00 Arrived on site to diagnose a refrigerator with an air duct that will not stay in place. Found upper air duct in freezer warped. Duct will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 W11040868 (duct-air)

Near New Braunfels, TX 78130

Andrew

Job Details: 10/14/2020

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to replace gaskets from previous diagnosis. replaced gaskets, tested unit, unit works good. Customer said freezer bin was already replaced. Job complete."

Near Cedar Park, TX 78613

Tommy

Job Details: 10/14/2020

DISHWASHER WHIRLPOOL WDT920SADM0 "Arrived onsite for dishwasher not cleaning. Found error code F7E1 no heat. Ran diagnostic found sump and motor not operating correctly, found heating element and drain running as designed. Quoted for sump and motor and control as control was not reading correctly.

Near Canyon Lake, TX 78130

Andrew

Job Details: 10/14/2020

MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to replace mag cap and diode from previous diagnosis. Verified clicking sound was from magnetron. Replaced mag, cap and diode. Tested unit, unit works good. Customer also complained about hood light not working. Found bad control board. Replaced control board, tested unit, unit works good. Job complete."

Near Seguin, TX 78155

Jacob

Job Details: 10/14/2020

WASHER WHIRLPOOL WTW7500GC0 "Arrived onsite for unit working when it wants too. Put unit in diagnostics. Got F0E3 overload, F7E0 loss of power, F9E2 water ring detected, F9E1 drain pump problem, F2E1 UI stuck button, erased codes. Put unit in test mode 2 times. Did not get errors back. Unit is working as designed. No leaks at this time. Job complete.

Near New Braunfels, TX 78130

Andrew

Job Details: 10/14/2020

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to test unit for not making ice. Put ice maker into harvest and ice maker was not responding. Replaced ice maker, tested unit, unit works good. No leaks detected. Job complete."

Near Leander, TX 78641

David S

Job Details: 10/14/2020

OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to install previous diagnosed part. I inspected the unit and work area. I removed the unit from the cabinet and found the cabinet not built properly for a wall oven. The bottom of the wall cabinet is open with two metal runners on either side. See so quick pic. The cabinet is supposed to be built with a solid shelf that is flush with exterior trim piece. According to whirlpools installation guide. I gained access to the blower motor and replaced new. I tested the blower motor in diagnostics, and I ran the unit through a preheat. The fault code didnt appear. The unit is operating as designed. Job complete."

Near Leander, TX 78641

David S

Job Details: 10/14/2020

DISHWASHER AMANA ADB1400AGS1 Arrived on site for washer falling forward when the racks are pulled out. I inspected the unit and work area. I adjusted the height of the dishwasher and installed new mounting tab on the top of the unit. I tested the unit and found it holding in place. Job complete. No water leaks detected.

Near Austin, TX 78728

David Z

Job Details: 10/14/2020

WASHER WHIRLPOOL MVWX655DW1 "Arrived on site for unit intermittently popping breaker during load. Ran codes and found 0 error codes present. Checked repair made by previous technician and found no errors in repair. Found the customer is on a GFCI outlet, which is known to have compatibility issues with washer motors. Could not find a fault with the machine, advised homeowner to swap out breaker to a regular non GFI breaker, since all breakers in the house are GFI. All is working as designed, issue would need to be resolved by an electrician. Call complete."

Near Leander, TX 78641

David S

Job Details: 10/14/2020

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for ice clumping and not dispensing properly. I inspected the unit and work area. I found the basket not closed all the way, causing an air leak. I also found the separator not closing all the way. I pushed the ice bucket in fully and tested its operation. It is operating as designed. I replaced the separator. The unit is operating as designed."

Near Austin, TX 78738

Brandon

Job Details: 10/14/2020

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site for customer complaint of bin broken, ordering bin. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10224961 (bin-cntlvr)"

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 10/14/2020

REFRIGERATOR WHIRLPOOL GS5SHAXSQ00 "Arrived on site for refrigerator not dispensing ice. Performed diagnostics and tested operation. Gained access to ice door and tested switch. Found working. Gained access to auger motor and tested voltage when dispensing water and found 120 volts going to auger motor. Found failed motor.

Near Leander, TX 78641

Lou

Job Details: 10/14/2020

DISHWASHER GE GLD4560R00SS "Arrived on site to install previously diagnosed and ordered parts. Due the upper spray arm and nearing missing, I installed a new bearing, spray arm and screw and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Georgetown, TX 78633

Tyler

Job Details: 10/14/2020

REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived on site to install previously diagnosed aurora board gaskets and Led lights. After installing the gasket and verifying its functionality I ended up having to call Whirlpool tech line after installing mirrors board as well as LED lights the light situation is still not fixed and after speaking with whirlpool tech line and running through all the steps that we could to find the issue we were able to narrow down that theres a short somewhere in the cavity of the unit and whirlpool has deemed the LED lights

Near Jarrell, TX 76537

James

Job Details: 10/14/2020

REFRIGERATOR WHIRLPOOL WRF757SDHV00 Arrived on site and tested operation. Found ice maker over filling and running down into ice bin and door. Removed assembly and inspected. Found unit will need new ice maker to repair. Installed ice maker and tested operation. Found ice maker fills properly. Unit tests good. Job complete

Near Spicewood, TX 78669

Brandon

Job Details: 10/14/2020

WASHER MAYTAG MHW5100DC0 "Arrived on site for customer complaint of error code and unit not finishing cycle. Found error code F3e1, found power to switch tested good, I replaced switch under warranty, unit tested good."

Near Austin, TX 78758

Scott

Job Details: 10/14/2020

DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for poor washing performance. Ran diagnostics and got 5-3,7-1,4-3. Wash motor never came on in test . Getting correct voltage . Replaced sump and motor . Re ran diagnostics, all checked normal . No water leaks detected at time of service. Job complete ."

Near , TX 78642

Jonathan S

Job Details: 10/14/2020

REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for refrigerator when dispensing water shoots out and not down. Inspected nit and work area Gained access to dispenser tubing. Found tube not fitted to seperator. Inspected seperator and tubing, found nothing broken. Reassembled tubing to seperator and assembled dispenser. Tested dispenser operation. All tested good, no water leaks detected."

Near Jarrell, TX 76537

James

Job Details: 10/14/2020

WASHER FRIGIDAIRE FAFW3801LW3 "Arrived on site and tested operation. Found console breaking apart around dispenser. Also found new holder will not lock into dispenser drawer due to plastic on drawer giving out. All plastic components are getting brittle and cracking. Console cracking apart is also causing dispenser drawer to catch on side. Unit will need console and dispenser drawer to correct this issue. Also found door hard to get to lock and will pop open on its own. Found door hinge failing and strike is worn. Unit will need new lock, strike and hinge to correct this issue. It is possible that the plastic in the door may give way when changing hinge and those parts would need to be replaced as well for door to function. Office to get AUTHO and schedule return services. ; ordrng 1 131763310 (striker door lock) and 1 134370000 (drawer) and 1 134550800 (hinge,door) and 1 137341810 (panel) and 1 AUTHO (AUTHO)"

Near Austin, TX 78738

Robert

Job Details: 10/14/2020

REFRIGERATOR KITCHENAID KBSD602ESS01 "Arrived onsite for refrigerator not cooling, customer canceled at door, job complete."

Near Cedar Park, TX 78613

Tommy

Job Details: 10/14/2020

REFRIGERATOR WHIRLPOOL WSR57R18DM02

Near Round Rock, TX 78665

Jimmy J.

Job Details: 10/14/2020

OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven display control is not responsive and not working. Tested buttons on UI and they were not responding to touch like they should. Removed cover to UI for inspection and all wiring was connected properly. Removed control and replaced with new. Customer connected their WIFI and correct time was displayed. Buttons on the UI were all responsive to touch. Customer tested as well. Oven operating as designed. Job complete.

Near Austin, TX 78705

Leonardo

Job Details: 10/14/2020

OVEN WHIRLPOOL WEE750H0HZ1 Arrived on site to replace harness and terminal block. Replaced both parts test unit and unit test good job complete.

Near San Marcos, TX 78666

Richard

Job Details: 10/14/2020

OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven console not working. Replaced console and oven tested fine. Advised customer on the Whirlpool app and the updates. Complete

Near Austin, TX 78746

Luis

Job Details: 10/14/2020

REFRIGERATOR WHIRLPOOL KRFF707ESS00 "Customer complaint of noise,diagnosed noise is refrigerant spraying into evaporator no damage u it is working as designed."

Near Austin, TX 78756

Scott

Job Details: 10/14/2020

WASHER WHIRLPOOL WFW6620HC0 "Arrived on site ,found wrong bellow . Confirmed with KC on Friday Ordering correct bellow . ; ordrng 1 2MAN and 1 W11314648 (bellow)"

Near Temple, TX 76502

Jonathan M

Job Details: 10/14/2020

DRYER WHIRLPOOL WED4900XW0 "Arrived on site for a dryer thats making a grinding sound. Inspected unit and work area. Tried to spin basket by hand and was unable to on one side. Removed front cover to see if there was any obstructions on the belt and found no obstructions causing the belt or motor to turn. Spun motor by hand and found resistance at blower wheel. Removed back cover and found two number two pencils, a Bobby pin, and a zipper head inside the blower wheel causing the unit not to turn and to screech. Remove distractions and tested unit. Unit is working as designed. Went over findings with customer and advise customer to be careful about things that drop inside her filter tray at the top of the unit. Unit is working as designed. Call complete."

Near Hutto, TX 78634

Andy

Job Details: 10/14/2020

DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Austin, TX 78717

Kayman

Job Details: 10/14/2020

COOKTOP KITCHENAID KCGS556ESS02 Arrived onsite for cooktop making popping noise. Upon inspection I found the center burner making a slight popping noise that gets more frequent the higher the flame. I removed the burner head and attempted to clean out the grease but I could not get the popping to go away. I am ordering a center orifice holder (WPW10639175) burner head (W10836409) screws (W11226732) x 2 burner caps (W10811958). Office to R/S due to part availability. ; ordrng 1 W10811958 (cap-burner) and 1 W10836409 (burnr-head) and 2 W11226732 (screw)s and 1 WPW10639175 (holder-orf)

Near Austin, TX 78734

Robert

Job Details: 10/14/2020

REFRIGERATOR WHIRLPOOL WRF540CWBM01 "Arrived onsite to test unit for freezer gasket not sealing correctly, test unit found faulty gasket, replaced gasket, door sealed properly, job complete."

Near Leander, TX 78641

David S

Job Details: 10/14/2020

REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for fridge not cooling. I inspected th unit and work area. The customer customer stated the fridge started cooling again. I put the unit into diagnostics mode and found all thermistors good and the evap fans coming on. I found the bimetal open. I put the unit into test 38 and tried to force a defrost, the unit would not go into defrost. Indicating that the control are not communicating properly. I removed the UI and hv control and replaced with new. I powered the unit back on and put it through test 38. The unit went into defrost. And the defrost heater is coming on. Job complete. No water leaks detected."

Near Round Rock, TX 78681

Kayman

Job Details: 10/14/2020

DISHWASHER WHIRLPOOL WDT720PADM3 Arrived onsite to install previously diagnosed parts. I installed the heater element. I tested the unit and it is now working as designed. No leaks were detected during time of service. Job complete.

Near Elgin, TX 78621

Andy

Job Details: 10/14/2020

DRYER WHIRLPOOL MEDC465HW "Arrived on site for dryer not operating. Preformed voltage test and found improper voltage going to unit. From L1 to L2 found 240 volts, however When Testing L1 to neutral found 3 volts and when testing L2 to neutral found 240 volts. Made customer aware of this and that they will need electrician to come fix voltage issue. Instructed customer on use and care and practice for best performance. No repairs are needed at this time."

Near New Braunfels, TX 78132

Andrew

Job Details: 10/14/2020

DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for not washing. Ran diagnostics and unit tested good. No current error codes. All components operating as designed. Noticed customer was using excessive soap. Informed customer on recommended amount of soap. Also informed customer to purge cold water in sink before operating unit. No leaks detected. Job complete.

Near Austin, TX 78727

David Z

Job Details: 10/14/2020

REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site to follow up on refrigerator not cooling. Checked temps and unit is at 40 in FC. Checked compressor and line for leaks with black light and did not find any. Checked evaporator and found are ice all on the suction line, likely an obstruction in cap tube. Will need sealed system tech to check pressures and resolve. Ordering evap and compressor for SS tech. Office to reschedule due to sealed system.; ordrng 1 W10445423 (compressor) and 1 W10836706 (evaporator)"

Near Cedar Park, TX 78613

Kayman

Job Details: 10/14/2020

DISHWASHER WHIRLPOOL MDB8989SHZ0 Arrived onsite for dishwasher leaking from the left side of the door. I inspected the unit and gaskets and could not find any visible damage or evidence of water leaking. I ran a diagnostics cycle and removed the door to observe the inner door to see if water comes through. I found water coming up to the reservoir at the front of the tub but it never overflowed or leaked. I did notice the door was slightly favoring that left side so I raised that foot a little bit with the space that I had. I explained to the customer that excessive amount of suds can cause water to overflow out of the reservoir. Also positioning of the dishes can cause water to shoot to the corners and leak out. I noticed the unit was missing the right side hinge pad so I replaced with pad from my van stock. No leaks were detected during time of service. Job complete.

Near Round Rock, TX 78681

Cliff

Job Details: 10/14/2020

REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site to replace door for refrigerator. Replaced left side RC door and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.

Near New Braunfels, TX 78132

Andrew

Job Details: 10/14/2020

OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to replace blower and control from previous diagnosis. Replaced control and blower, tested unit, unit not heating. Found bad TOD. Needing TOD to fix issue. ; ordrng 1 WP4449751 (thrmst-fix)"

Near Taylor, TX 76574

Andy

Job Details: 10/14/2020

WASHER GE GFWS1700H1WW "Arrived on site for washer making noise. Tested and inspected unit and found failed motor, also found failed dampers. Ordering needed parts. Office to schedule return trip. Authorization needed. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 4 WH01X20826 (washing machine damp)s and 1 WH20X10078 (motor asm kit)"

Near Bee Cave, TX 78738

Brandon

Job Details: 10/14/2020

OVEN JENN-AIR JGRP548HL00 "Arrived on site to replace racks, after replacement, unit tested good."

Near Georgetown, TX 78628

James

Job Details: 10/14/2020

COOKTOP WHIRLPOOL SCS3617RS05 Arrived on site and tested unit for leaks with bubble solution. Found leak from left rear valve at adjustment screw. Unit will need new valve to repair. Unit is unplugged and gas off for safety reasons. ; ordrng 1 WP4456817 (valve-brnr)

Near Taylor, TX 76574

Jimmy J.

Job Details: 10/14/2020

DISHWASHER KITCHENAID KDTE104ESS0 Arrived on site for dishwasher not washing dishes. Ran diagnostics and didnt get any error codes. Tested control and it was faulty. Replaced control and started a wash cycle. Informed customer that a calibration cycle would start upon next run cycle and would last approximately 4 hours. I attempted to run a light wash cycle and didnt hear the water coming in.

Near San Marcos, TX 78666

Andrew

Job Details: 10/14/2020

OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to replace cooling fan from previous diagnosis. Replaced fan, tested unit to 350(took pic), unit works good. Job complete."

Near Driftwood, TX 78619

Robert

Job Details: 10/14/2020

REFRIGERATOR KITCHENAID KBLC36FTS02 "Arrived onsite to replace inverter, replaced inverter compressor still not operating, called tech line (7729009073), tech line said to replace compressor and inverter at the same time, ordered replacement parts, will need sealed system technician, need authorization, office to reschedule.; ordrng 1 8201675 (compressor) and 1 W10143759 (drier) and 1 W10629033 (inverter box) and 1 W10913906 (coupler)"

Near Manor, TX 78653

Matthew

Job Details: 10/14/2020

DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for dishwasher not drying. Put unit in diagnostics, no stored error codes. Ran auto test and unit performed through all phases of test cycle. Heater is performing as designed. Instructed customer on the use of rinse agent and using heat dry feature. No leaks present at this time. Job complete."

Near Leander, TX 78641

Jonathan S

Job Details: 10/14/2020

RANGE WHIRLPOOL WEG745H0FS1 "Arrived on site for range panel key not working. Found # key 1,2 and frozen bake not working. Inspected ribbon and reconnected. Found same results. Will need to replace membrane overlay, will return with UI control in case needed after installing membrane. Office to schedule appointment when ETA is available on parts. ; ordrng 1 W10728529 (swtch-memb) and 1 W11122852 (UI/CONTROL)"

Near Austin, TX 78744

Matthew

Job Details: 10/14/2020

OVEN WHIRLPOOL WGG745S0FS02 "Arrived onsite for gas smell. Tested unit with digital sniffer and could not detect a gas leak. Tested bake, broil , valves and all top burners, and all were functioning properly. Customer was instructed on using power burner (LF) when wanting to boil water faster."

Near Bee Cave, TX 78738

Leonardo

Job Details: 10/14/2020

OVEN JENN-AIR JJW2430DP01 Arrived on site to replace console. Replaced console test unit and unit test good job complete.

Near Cedar Park, TX 78613

Tommy

Job Details: 10/14/2020

OVEN WHIRLPOOL WFE320M0ES2 "Arrived onsite for range miswired error code, upon arrival found range was wired correctly. Found unit was good, but outlet was miswired. I let the leasing office know when returning apartment keys. Job Completed."

Near Austin, TX 78703

Wesley

Job Details: 10/14/2020

DISHWASHER WHIRLPOOL GU2475XTVY1 "Arrived onsite and unit was running the end of a load, found pump operating as designed, but did find some clogging in the lower spray arm. Found slow valve possibly timing out before filling well enough. Both spray arms running at one time. Clogging dislodged during testing. Advised to clean unit with dishwasher magic to improve efficiency. we will return with spray arms and valve and pump and motor. Pump and motor appears to be running at proper capacity. ; ordrng 1 SPRAYARMS (IF ABLE) and 1 W10648041 (valve-inlt)"

Near Austin, TX 78717

Kayman

Job Details: 10/14/2020

MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived onsite for microwave controls intermittently not working or responding to commands. Upon inspection I found the microwave light would stay on when the door was shut. The customer also informed me the console would randomly shut off. I accessed and replaced the console, main control and interlock. After reassembling I tested the unit and found that the door shutting issue with the light had improved but not completely remedied the issue. If you barely pull on the door the light will come on while its closed. I explained that you just need to shut the door firm and it will shut and the light will turn off as designed. Unit is working as designed at this time. Job complete"

Near Leander, TX 78641

Jonathan S

Job Details: 10/14/2020

ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site for ice machine not producing ice. Performed diagnostics mode and found no water getting to unit. Removed water filter and tested. Found unit getting water but low pressure and not filling enough to for recirculating pump to pump over evaporator. Filled reservoir and continued test mode. Found reservoir pump not working. Removed pump and checked for debris in reservoir and pump, none found. Will need to replace reservoir pump and inlet valve. . ; ordrng 1 W10881366 (INLET VALVE) and 1 WPW10489125 (RESERVOIR PUMP)"

Near Killeen, TX 76549

Job Details: 10/14/2020

DISHWASHER KITCHENAID KDTE104EWH3 Arrived on site and inspected dishwasher not powering on.Confirmed the complaint and found the the white wires in the junction box were not connected causing the no power situation.Connected and reassembled and unit tested as designed.No leaks..Job complete

Near Austin, TX 78758

Wesley

Job Details: 10/14/2020

WASHER WHIRLPOOL NTW4516FW3 Arrived onsite and replaced water valve to correct issue with washer stopping mid cycle and running long drain.

Near Leander, TX 78641

David S

Job Details: 10/14/2020

REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for produce drawer not closing. I inspected the unit and work area. I found the soft close system not working properly on the left produce draw . I removed the try and found part of the track separating its self, and the retaining clip out of shape. I reshaped the clip and connected the track. I tested the drawers soft close system and it is now working as designed. Job complete."

Near Del Valle, TX 78617

Matthew

Job Details: 10/14/2020

RANGE KITCHENAID KSGG700ESS1 "Arrived onsite for LF top burner not working. Tested unit and found that the igniter was not sparking all of the time. When it would, it does not make a good connection. Will order burner cap, head and igniter. Need AUTHO,Office to reschedule ; ordrng 1 W10876582 (cap-burner) and 1 W11106799 (burnr-head) and 1 W11195007 (igntr-surf) and 8 WP3196557 (screw)s"

Near Pflugerville, TX 78660

Cliff

Job Details: 10/14/2020

DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to diagnose a dishwasher that has water backing up into the unit. Found no High Point installed in drain line to prevent backflow from sink. Installed High Point and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Jarrell, TX 76537

James

Job Details: 10/14/2020

WASHER MAYTAG MHW5100DW0 Arrived on site and installed new ui. Tested operation and found unit working properly. Job complete

Near Austin, TX 78750

David Z

Job Details: 10/14/2020

REFRIGERATOR WHIRLPOOL KSSS48QDX05 "Arrived on site to diagnose refrigerator not cooling. On arrival found the FC evap frozen over. Customer had replaced defrost timer once but it stopped after a Week. Tested heater and heater is good. Checked bimetal and it showed closed, new bimetal and defrost timer. Defrosted evap and replaced timer and bimetal. Retested and all is working as designed.

Near Austin, TX 78704

Leonardo

Job Details: 10/14/2020

OVEN WHIRLPOOL WFE510S0AS0 Arrived on site to replace terminal block and nuts. Replaced all parts test unit and unit test good job complete.

Near Driftwood, TX 78619

Robert

Job Details: 10/14/2020

MICROWAVE KITCHENAID KMBS104ESS02 "Arrived onsite to test unit for display not reading correctly, test unit found faulty electric control, ordered electric control,.; ordrng 1 W10891907 (cntrl-elec)"

Near Seguin, TX 78155

Jacob

Job Details: 10/14/2020

WASHER MAYTAG MHW6630HW0 "Arrived onsite for washer not starting cycles. Tested unit. Unit will turn on, but will not start cycle. Replaced UI panel control. Tested unit. Unit test good. No leaks at this time. Job complete"

Near Austin, TX 78751

Scott

Job Details: 10/14/2020

REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site ,replaced fz door and handle . Door is functioning properly. No water leaks detected at time of service. Job complete ."

Near Austin, TX 78733

Kevin

Job Details: 10/14/2020

REFRIGERATOR KITCHENAID KRFF507HBS00 "Arrived on site customers experience is that the butter and ice cream used to be firmer. inspected refrigerator and found freezer temperature is 5 degrees, fresh food temperature is 40-43 depending on where thermistor is set. Spoke with tech line, they recommended turning off adaptive defrost on test seven. Other than that recommendation refrigerator is operating as intended, job complete 7729036061"

Near Austin, TX 78735

Kevin

Job Details: 10/14/2020

REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived on site and found customer disconnected power to refrigerator for 48 hours and after reconnecting power refrigerator has been running for 72 hours without issue. inspected refrigerator and found currently freezer air temperature is 9°, took one picture. Found fresh food temperature is 41°, took one picture. Also took one picture of ice production. At this time refrigerator is operating properly. Water is dispensing and so is ice. Inspected pantry user interface and it is working properly, inspected pantry user interface harness I did not see any issues. Requested that customer continue to monitor refrigerator"

Near Round Rock, TX 78665

Cliff

Job Details: 10/14/2020

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that is not filling with water. Tested unit and found no water coming through supply line from home. Homeowner will need to have plumbing inspected to complete repair.

Near Georgetown, TX 78633

Tyler

Job Details: 10/14/2020

OVEN KITCHENAID KEBS107SSS04 "Arrived on site to install previously diagnosed bake element. After installing necessary parts I was able to retest the unit and verify that it was heating the 350° as design unit malfunctions with no flaws in it, (created new UIS, deleted prior attachment to UisID 44050)"

Near Round Rock, TX 78665

Kayman

Job Details: 10/14/2020

REFRIGERATOR WHIRLPOOL WRS576FIDM00 Arrived onsite for refrigerator with failed dispenser motor. Upon inspection I found the motor Incase in a block of ice again. I removed the ice then replaced the motor and began investigating where the water is coming from to form the ice. I found that the ice maker would leak from the right side during fill. I could not see any visible cracks or gaps that would let water through. I found that when the door is barely jiggled the water will fall out. I am recommending the ice maker to be replaced.

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 10/14/2020

REFRIGERATOR WHIRLPOOL WRV976FDEM01 "Arrived on site to install previous diagnosed part. Removed failed ice maker and installed new. Cycled water to unit and monitored water connection. Cycled ice maker. All tested good. Customer has received shelf that was shipped direct to customer and has it installed. All tested good, no water leaks detected."

Near Austin, TX 78717

Paul

Job Details: 10/14/2020

RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for a range with a gas leak. I found the RF and RR gas valve weeping gas in the off position. The manifold will need to be replaced and was already ordered in the call but the parts sheet stated it was missing. I marked it as UORV. Office will need to RS the call.; O-emld tckt

Near Round Rock, TX 78665

Jimmy J.

Job Details: 10/14/2020

REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site for mullion not allowing door to properly close. Found mullion not staying parallel with the door after opening. Replaced mullion and it now falls parallel with door in order to close as designed. Job complete.

Near Austin, TX 78726

Paul

Job Details: 10/14/2020

ICE MACHINE KITCHENAID KUIX505ESS2 Arrived onsite for an ice machine that makes too much ice. I tested the ice bin thermistor with it covered in ice and found the resistance at 5.5 ohms which is way out of range. The thermistor needs to be replaced. I replaced the thermistor and tested the machine. The unit is working as designed. Call complete.

Near Austin, TX 78737

Leonardo

Job Details: 10/14/2020

DISHWASHER WHIRLPOOL KDTE234GPS1 Arrived on site to test unit for damaged console and front panel. Will order new front panel W11165143 office to reschedule. ; ordrng 1 W11165143 (FRONT PANEL )

Near Austin, TX 78729

Paul

Job Details: 10/14/2020

DISHWASHER WHIRLPOOL WDT710PAHW1 Arrived onsite for a dishwasher not drying dishes. I found no rinse aid in the dispenser. I ran diagnostics finding no stored error codes. The unit completed the diagnostics cycle and worked as designed. I explained to the customer that rinse aid had to be used and that it would take around 90 cycles with rinse aid for the unit to start performing correctly. I also went over cleaning the filter with the customer. There were no water leaks present at the time of service. Call complete.

Near Del Valle, TX 78617

Matthew

Job Details: 10/14/2020

WASHER WHIRLPOOL WTW4850HW1 "Arrived onsite to replace previously diagnosed parts. Replaced motor, belt and control. After calibration, Retested unit and is functioning properly. No noise. Job complete."

Near Kyle, TX 78640

Robert

Job Details: 10/14/2020

REFRIGERATOR WHIRLPOOL KRFC704FPS03 "Arrived onsite to test unit for unit not dispensing ice, test unit found faulty separator allowing warm air to enter through the bottom of ice bucket causing ice to freeze from bottom up, ordered separator, .; ordrng 1 W11189145 (SEPARATE )"

Near Austin, TX 78753

Luis

Job Details: 10/14/2020

REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived on site for cooling complaint. Evaporator fan not running,removed cover good frost pattern on evaporator. Good voltage to fan reading 120vac diagnosed a defective evaporator fan motor installed a new fan motor powered unit on fan powered on. ; used 1 WP2315549 (MOTOR EVAP) from stock"

Near Austin, TX 78741

Kevin

Job Details: 10/14/2020

WASHER WHIRLPOOL WFW94HEXW2 "Arrived on site and inspected washer and found saved error codes F6E1 and F8e1, attempted diagnostic cycle and motor control has failed. Replaced motor control and it will now complete the diagnostic cycle. No water leaks detected at time of service, job complete."