Service History 796

Near Killeen, TX 76549
Arthur B.
Job Details: 10/23/2019
DRYER WHIRLPOOL WED6620HW1 Arrive onsite for customer complaint of dryer not heating properly. Checked voltage and found proper 240v. Found dryer vent too long. Shorten tune and reinstalled. Dryer now flows well. No other issues found. Dryer vent and lint trap was clean of time of service.
Near Austin, TX 78730
Scott
Job Details: 10/23/2019
MICROWAVE KITCHENAID KCMS2055SSS1 "Arrived on site . Replaced lower micro switch . Bracket was good as well as other two switches .. Job complete ."
Near Austin, TX 78723
Joseph C.
Job Details: 10/23/2019
DRYER WHIRLPOOL WED4850HW0 Arrived on site for “timer not advancing” complaint. Inspected unit and found faulty timer. Removed and replaced timer. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near San Marcos, TX 78666
Robert
Job Details: 10/23/2019
RANGE KITCHENAID KSEG700ESS1 Arrived on job for complaints of buttons not working. Confirmed #6 not working. Replaced panel and test.
Near Austin, TX 78702
Leonardo
Job Details: 10/23/2019
OVEN WHIRLPOOL KFGD500ESS04 "Arrived on site to replace cooktop and panel mnfld. Replaced cooktop and panel mnfld. Tested unit, unit test good.
Near Round Rock, TX 78665
Paul
Job Details: 10/23/2019
DRYER MAYTAG MEDB765FW0 Arrived onsite for the dryer not heating. I found an F4E4 stored code. I found no voltage on L2. I found the customers breaker was not snapped in tight in the panel. I pushed the breaker in and tested the dryer. The unit is working as designed. Call complete.
Near Austin, TX 78753
Joseph C.
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for “start button not functioning” complaint. Per my previous diagnosis, removed and replaced door gasket, ui and vent assembly. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Kyle, TX 78640
Leonardo
Job Details: 10/23/2019
DISHWASHER KITCHENAID KUDK03ITWH2 "Arrived on site to test unit for no power. Found that the light switch was turned Off and not In The ON position. Turned switch ON, tested unit, unit test good. Explained and showed customer the switch is what powers the unit. Job complete"
Near Lakeway, TX 78734
Andy
Job Details: 10/22/2019
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for washer not filling/Takes too long to fill. Upon arrival customer informed me that issue is unit is not filling up enough. Checked for error codes and found none. Tested and inspected unit and found all operations are normal. Customer then put unit on bulky and it only filled up half way and that it should fill up yup all the way, I instructed customer that unit is operating as designed and that tub will not get completely full. Was instructed to talk to customer about use and care and practice for best performance. Did as instructed. No water leaks present at time of service. No repairs are needed at this time."
Near New Braunfels, TX 78130
Kevin
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRF535SMBW00 "Arrived on site and found icemaker has failed and will not cycle. Replaced ice maker and the new one cycled immediately and filled with water. No water leaks from connections at time of service, job complete"
Near New Braunfels, TX 78132
Richard
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived onsite to install dispenser motor. Installed new motor and it tested good. While running diagnostics found that the there was no water being dispense in ice maker or water dispenser. Found that the water reservoir is frozen ordered reservoir and defuser assembly. Office to schedule. ; ordrng 1 W11164593 (diffuser) and 1 WPW10366790 (reservoir)
Near Canyon Lake, TX 78133
Richard
Job Details: 10/22/2019
DRYER MAYTAG MEDX655DW1 "Arrived onsite for the dryer making a high pitch noise. Upon inspection found that the belt pulley was causing the issue. Used repair kit. Replaced rollers, belt, belt pulley and dryer tested good and noise is gone. Complete"
Near Austin, TX 78703
Wesley
Job Details: 10/22/2019
OVEN KITCHENAID KOSE507EWH04 Arrived on site and found unit fully functional. Tested unit for noise complaint and found all working as designed. Advised customer on use and care.
Near Georgetown, TX 78626
Thomas L.
Job Details: 10/22/2019
REFRIGERATOR MAYTAG MFC2062FEZ01 Arrived on site for noisy operation. The compressor is creating a vibrating noise that is not normal.; ordrng 1 2HOURSEALEDSYSTEM and 1 SF8404 (ACCES VALVE) and 1 WPW10507886 (compressor)
Near Round Rock, TX 78665
Al
Job Details: 10/22/2019
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived to inspect bottom drawer not closing properly.Confirmed the complaint and photographed the damaged frame below the left leveling plastic screw.I attempted to fit the drawer into the unit several times without any luck.Customer advised the builder came out, looked at unit and advised the issue couldn’t be repaired because the frame is bent and damaged, which is not allowing drawer to close as designed."
Near Waco, TX 76710
Chase
Job Details: 10/22/2019
DISHWASHER WHIRLPOOL WDF520PADW7 Arrived on site customer complaint was dishwasher door would not go all the way down until you pull the rack out, all lines are dry
Near Jarrell, TX 76537
Al
Job Details: 10/22/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived to inspect dishwasher not draining.Confirmed the complaint and removed the drain pump from the dishwasher and discovered the knock out was still inside the garbage disposal.Removed he knock out and unit began draining as designed.Customer tried to drain the unit a year ago when she moved in and unit didn’t drain back then.All water lines were dry at the end of service.Job complete
Near Austin, TX 78729
David Z
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived on site to diagnose a freezer that was not producing ice, with a cracked ice bucket,. Checked unit and replaced the ice bucket. Found mounting screws not securing icemaker to wall. Reattached and seated icemaker. Replaced ice bucket. As soon as new bucket was in and the bale arm was reset unit went into harvest and fill. All is working as designed at this time. Call complete."
Near Leander, TX 78641
Lou
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "arrived on site to refrigerator ice maker slow production. Upon further inspection, I placed the unit in diagnostics and ran test 56 and it showed E0 for no errors on the ice maker. I ran test 57 and the ic maker harvested as designed. I then ran test 45 and the water dispensed into the ice maker tray. I ran test 36 for the ice box fan and it sounded somewhat weak, but when I opened the left RC door I found condensation built up on the ice maker fascia. I closed the let RC door and inspected the ice in door gasket and found a large gap in between the gasket and fascia. I advised the customer of my findings. I am ordering the ice bin door and will return with the prescreened parts. Office to schedule return service due to part being PSP. No water leaks observed during service.; ordrng 1 WPW10549589 (door-ice)"
Near Austin, TX 78717
Paul
Job Details: 10/22/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for the dishwasher with the rack stop not staying on. I found the right rail stop not locked into place. I explained to the customer and showed them how to lock them. The unit is working as designed. Call complete.
Near Killeen, TX 76549
Arthur B.
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived onsite for customer complaint of French door dual evaporator not cooling both sections. Checked pressure and found low side vacuum and high side @ 100psi. Checked all weld for dye as well as both RC/FC evaporators. Advised customer. No further work performed.
Near Georgetown, TX 78633
Thomas L.
Job Details: 10/22/2019
WASHER MAYTAG MVWC565FW1 Arrived on site or no operation. Plug the unit into the wall outlet and the drain pump instantly powered up. Removed and replaced failed control board. Calibrated new control board. All operations were normal in step two of diagnostics as well. All water connections were dry.
Near Georgetown, TX 78633
Thomas L.
Job Details: 10/22/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for unit leaking water. The water was coming from The vent gasket. However I cannot remove the vent deflector which holds the vent on the door. Will order and replace.; ordrng 1 W11112070 (DEFLECTOR )
Near Horseshoe Bay, TX 78657
James
Job Details: 10/22/2019
DRYER MAYTAG MEDB855DC4 Arrived on site and tested operation. I found rattling and off balanced sound to unit. Inspected roller and blower. I found blower outer ring broken. Installed new blower wheel and tested operation. Unit tests good. Job complete
Near Austin, TX 78739
Luis
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for no cool. Removed evaporator cover found oil where thermistor clips to evaporator diagnosed leak due to metal clip piercing evaporator line. Ordering a new evaporator,compressor and harness due to thermistor job will need 2 hrs for repairs. ; ordrng 1 2HRSFORREPAIRS and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10832994 (COMPRESSOR) and 1 W11116006 (EVAPORATOR ) and 1 WPW10143759 (DRIER UV)"
Near Leander, TX 78641
Lou
Job Details: 10/22/2019
OVEN WHIRLPOOL WFG550S0HZ1 "arrived on site to inspect range oven not igniting. Upon further inspection, I removed the inner panel and tested the unit on Bake at 350 degrees. The unit arced and lit the burner. I tested again and this time the Ignitor failed. I found that the Ignitor was not mounted correctly and the screws holding it to the burner were loose. I tightened the screws and retested ad nothing happened. I did not hear the control engage or the Ignitor arc. I removed and replaced the main control ad Ignitor and retested and the unit operated as designed. I tested all burners on the cooktop and they operated as designed. I adjusted the flames on the middle burner and the front right burner. No gas leaks detected during service, job completed."
Near Austin, TX 78702
Wesley
Job Details: 10/22/2019
OVEN KENMORE 790.4783341 "Arrived onnsite and confirmed that hinges are broken. All checks good."
Near Pflugerville, TX 78660
Al
Job Details: 10/22/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived to inspect dishwasher not closing.Confirmed the complaint and removed and replaced the strike.Reassembled and unit tested as designed.All water lines were dry at the time of service Job complete
Near Austin, TX 78717
Lou
Job Details: 10/22/2019
WASHER WHIRLPOOL WTW4616FW2 "arrived on site to inspect washer not spinning. Upon further inspection, I manually spun the basket as it operated as designed. I placed the unit in diagnostics showing error codes F7E6. Cleared the code and continued with testing. Unit operated as designed. Following the tech sheet, I tested voltage to the unit at the control and did not get proper voltage when testing the main control. I removed and replaced the main control and calibrated. Retested in diagnostics and the unit operated as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Near Austin, TX 78717
Paul
Job Details: 10/22/2019
REFRIGERATOR FRIGIDAIRE FGHB2868TD4 Arrived onsite for the refrigerator with a no ice condition. I found the ice tray full of ice but the unit was not going into a harvest. The customer had turned both compartment settings warmer because he found something online stating the unit has been known to freeze up. I found the temps to warm to harvest. I ran service test 63 and the ice maker dumped the ice. I ran test 55 and the tray filled. I ran service test 57 and the fan worked as designed. I ran test 52 and the icemaker thermistor tested good but the temp at the thermistor was much higher than the temp of my meter thermocouple. The icemaker needs to be replaced. Mr stated that the fill valve for the icemaker had gotten very noisy. I did find the fill tube partially iced up when I first arrived and suspect this was making it louder at one time because it wasn’t filling the tray. I replaced the ice maker. There were no water leaks present at the time of service. Call complete.
Near San Marcos, TX 78666
Richard
Job Details: 10/22/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher not dispensing water. Ran diagnostics and found that there is good water pressure and that the valve is not working. Replaced water valve and dishwasher tested good and no leaks detected. Complete
Near Austin, TX 78704
Luis
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site for cooling issue. Removed control box found residue leaking out from thermostat,diagnosed faulty thermostat. Installed a new thermostat powered unit on unit running through a defrost cycle.
Near Georgetown, TX 78633
Paul
Job Details: 10/22/2019
MICROWAVE GE PT970SR2SS Arrived onsite for the microwave that is completely dead. I found the magnetron thermostat open. . I replace the thermostat and tested the unit. The unit is working as designed. Call complete.
Near Hutto, TX 78634
Cliff
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WSR57R18DM00 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found refrigerant leak in evaporator. Compressor and evaporator will need to be replaced due to system contamination. Office will need to set return appointment after being provided autho from warranty company. Repair needs to be scheduled for two hour job.; ordrng 1 CNOTES (NEEDS AUTHO) and 1 CNOTES (2 HOUR JOB) and 1 W10769822 (compressor) and 1 W10858281 (evaporator) and 1 WPW10143759 (dryer)
Near Austin, TX 78704
Wesley
Job Details: 10/22/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site and installed door stop. Unit is now operating as designed.
Near San Marcos, TX 78666
Richard
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRF954CIHM00 Arrived on site to install new ice door. Installed door and it tested fine. Complete
Near Round Rock, TX 78681
Paul
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived onsite for the refrigerator making noise. The customer stated the noise was coming from the freezer but quieted down a little. I removed the evaporator cover and inspected the coil. I found a block of ice under the fan and where the cap tube entered the evaporator with the freezer at 0 degrees. I explained to the customer this was an indication the door was left cracked open. I found no other warm air leaks. I removed the ice and tested the unit. The unit is working as designed. Call complete.
Near Austin, TX 78746
Leonardo
Job Details: 10/22/2019
DISHWASHER WHIRLPOOL KDTE334DSS0 "Arrived on site to replace OWI sensor. Replaced OWI sensor, tested unit, unit test good, no leaks at this time. . Job complete"
Near Austin, TX 78750
Tyler B.
Job Details: 10/22/2019
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived on site for unit not cooling. Found both evaps clear. Found compressor running and hot. Found unit will need sealed system repair with compressor and Evans tos completeParts covered under warranty ordrng 1 CNOTE (OFFICE RS ) and 1 CNOTE (3HRS ) and 1 TJ80SF8404 and 1 W10309988 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10239732 (evaporator) and 1 WPW10643261 (evaporator)
Near Austin, TX 78703
Wesley
Job Details: 10/22/2019
WASHER WHIRLPOOL WFW5090JW0 Arrived onnsite and repaired washer. All checks good. Replaced control.
Near Temple, TX 76502
Arthur B.
Job Details: 10/22/2019
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for customer complaint of wall oven getting F8E0 and not coming on. Found blower fan assembly faulty. Removed and replaced blower fan. Reassembled and tested. Unit now works as designed. No other issues found.
Near Lakeway, TX 78734
Luis
Job Details: 10/22/2019
REFRIGERATOR KITCHENAID KSSC48FTS00 "Arrived on site for water leaking. Found suction line incased in ice in compressor compartment,found display reading doors open and high temp in fresh food,no air flow entering fresh food. Display unable to reset,diagnosed faulty main control and unit overcharged with refrigerant. Installed updated main control,evacuated system,recharged system with correct amount of refrigerant (7.75oz) powered unit on found display not showing all digits on display installed new display powered unit on unit working as designed.
Near Round Rock, TX 78681
Al
Job Details: 10/22/2019
REFRIGERATOR KITCHENAID KRFC704FBS01 Arrived to inspect ice maker issues.Called STERLING SR #7726167573Replaced ice maker at Whirlpool request.Unit was binding on itself after massive frost buildup on the bottom of ice door Unit now operates as designed.Job complete
Near Austin, TX 78732
Andy
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on site for refrigerator door issues. Tested and inspected unit and found door gasket on right RC door misshaped. Adjusted and reshaped using heat gun. Also leveled unit for customer. And spoke with on use and care and practice for best performance. All operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Thomas L.
Job Details: 10/22/2019
WASHER KENMORE 110.2110201 Arrived on site for unit that gets out of balance during spin. Tested unit to find it is missing a drain hose clamp which the customer will get this evening and install himself. The vibration is coming from and out of round clothes basket.
Near Belton, TX 76513
Arthur B.
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived onsite for customer complaint of French door refrigerator dual evaporator. Removed valve from dye drier and found no Freon. Charged unit with 5.5oz of R134a refrigerant. Observed frost pattern and pressure. Found both high and low side dropping. Checked both evaporators and weld for dye. Found no dye.
Near Austin, TX 78748
Luis
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Due to fresh food evaporator incased in ice defrosted evaporator,replaced Evap fan motor that includes thermistors. Secured thermistor to correct location on suction line using foil tape and a zip secured new cover with 4 screws checked air flow good"
Near Lockhart, TX 78644
Leonardo
Job Details: 10/22/2019
RANGE WHIRLPOOL WFE525S0HS0 Arrived on site to test unit for door not closing. Test unit and found right door hinge not sitting on hinge red correctly. Secured door test unit and door closing correctly. Also found damaged to liner will need to order new liner WP9761344. ; ordrng 1 CNOTES (C NOTES ) and 1 WP9761344 (LINER )
Near Round Rock, TX 78681
Al
Job Details: 10/22/2019
OVEN FRIGIDAIRE FGEW3065KFB Arrived to inspect oven heating issues.Preheated the oven and bake element never came on.Called Frigidaire Techline and determined it was the hidden bake element that malfunctioned
Near Austin, TX 78702
Wesley
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Near New Braunfels, TX 78132
Kevin
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site and inspected refrigerator and found left fresh food door will not close completely. Inspected interior of door and found it is deformed. See picture for further description. A new door will be needed to correct the issue no water leaks from connections at time of service.; ordrng 1 W11307224 (LEFT FRESH FOOD DOOR)"
Near Harker Heights, TX 76548
Arthur B.
Job Details: 10/22/2019
WASHER LG WM3670HRA.ACREPUS Arrived onsite for customer complaint of front load washer not allowing functions to enter. Found PCB not working. Removed and replaced PCB assembly. Reassembled and tested. All functions and features work as intended. All water connections were dry at time of service.
Near Austin, TX 78752
Luis
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for no cool. Removed evaporator cover found no frost on evaporator found hissing noise from liner adjusted cap tube found cap tube snapped inside of liner. Called tech support per t ch support customer needs to contact whirlpool customer service #7726171595
Near Austin, TX 78757
Tyler B.
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRT518SZFW Arrived on site for not level. Added washers and tested good. No aligned properly
Near Bartlett, TX 76511
Cliff
Job Details: 10/22/2019
OVEN KITCHENAID KOSE500ESS01 Arrived on site to replace latch for oven. Replaced part and tested unit. Found all is functioning properly at this time.
Near New Braunfels, TX 78132
Kevin
Job Details: 10/22/2019
WASHER MAYTAG MHW8630HW0 Arrived on site and inspected washer I did not find any saved error codes. Ran washer in automatic test cycle and everything is working normally. Took a video of detergent pump activating and moving detergent. Spoke with tech line this model does not have a detergent amount adjustment feature. Customer is using a free and clear detergent I recommended that they use one with aroma to ensure detergent is being dispensed into clothing. SR7726173027
Near Austin, TX 78759
Tyler B.
Job Details: 10/22/2019
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site for unit intermittently dispensing water. Found under service bulletin for pressure reg. Attempted to install but do not have correct supply line to connect. Will need line to complete ; ordrng 1 8212547RP
Near Harker Heights, TX 76548
Arthur B.
Job Details: 10/22/2019
WASHER MAYTAG MVWC465HW2 Arrived onsite for customer complaint of top load washer not spinning or agitating. Confirmed issue. Removed and replaced run capacitor. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.
Near Dripping Springs, TX 78620
Robert
Job Details: 10/22/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on job for complaints of no ice. Found faulty control; ordrng 1 W11039890 (cntrl-elec)
Near Austin, TX 78703
Wesley
Job Details: 10/22/2019
REFRIGERATOR KITCHENAID KBSN602ESS00 Arrived on site and installed board recommended by techline and found lighting circuit issue to not be corrected. Ordering module to finish repair. ; ordrng 1 W10908166 (module)
Near Austin, TX 78739
Luis
Job Details: 10/22/2019
ICE MACHINE KITCHENAID KUIC15PRXS1 "Arrived on site for ice over filling. Ran diagnostics found weak water flow from water valve,thermistor read open. Replaced water valve and bin thermistor,ran diagnostics good strong water flow from valve.
Near Dripping Springs, TX 78620
Robert
Job Details: 10/22/2019
WASHER GE GTW460ASJ6WW Arrived on job for complaints of noise. Found that gearcase leaks. Will need belt item #603 on tub and motor page. ; ordrng 1 CNOTE (ATHO) and 1 CNOTE (2 HOURS )
Near Austin, TX 78702
Wesley
Job Details: 10/22/2019
DRYER WHIRLPOOL MGD6000AG1 Arrived onnsite and found motor going out.. Repaired unit. All checks good.
Near Bertram, TX 78605
James
Job Details: 10/22/2019
REFRIGERATOR FRIGIDAIRE FFSS2615TP0 Arrived on site and found evaporator frozen solid and no air flow to fresh food section. Cleared ice from around evaporator harness to test heater and bimetal. I found both to be good. Attempted forced defrost from control and found control would not start diagnostics. Installed new control and tested. I found all components working properly now. Instructed customer to allow unit to thaw until the evening with door open as I was not able to get all ice from rear of evaporator. Job complete
Near New Braunfels, TX 78130
Kevin
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site and attempted to replace divider and found several other plastic pieces are broken, will also bring back any other components prone to breaking to ensure repair on next visit. No water leaks from connections at time of service; ordrng 3 67006425 (screw)s and 1 W10118612 (insert) and 1 W10346971 (bracket) and 1 W11226459 (ARM) and 1 W11378860 (SPACER) and 1 WP63052-2 (impeller) and 1 WP67006341 (gasket) and 1 WPW10196393 (damper control assy) and 1 WPW10300024 (icemaker) and 1 WPW10309866 (solenoid) and 1 WPW10312691 (air-baffle) and 1 WPW10317991 (motor) and 1 WPW10351019 (extension)"
Near Austin, TX 78754
Joseph C.
Job Details: 10/22/2019
DISHWASHER WHIRLPOOL WDT720PADM1 "Arrived on site for “burning electrical smell and not draining” complaint. Inspected unit and found F8E1 and F8E2 error codes. Traced smell to drain pump. Pump has no visible signs of electrical damage, but smells strongly of burning electrical components. Found leak, at vent. It had no effect on electrical issues, though. Spoke with Kevin, at Techline Ref# 7726173179 and Sherrie, at Safety Ref# 7726104264 to record findings. No other leaks detected, at time of service."
Near Austin, TX 78727
Tyler B.
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for fruit with food freezing in rf. Found diffuser to be stuck open. Removed and replaced diffuser and tested good
Near San Marcos, TX 78666
Brandon
Job Details: 10/22/2019
DISHWASHER FRIGIDAIRE FGID2466QF5A "Arrived on site for customer complaint of unit not starting, found UI console was not responding, ordering console. ; ordrng 1 5304506663 (console assembly)"
Near Canyon Lake, TX 78133
Richard
Job Details: 10/22/2019
WASHER MAYTAG MVWX655DW1 Arrived onsite for the washer not working properly. Ran diagnostics and found that the drain pump is not draining. Replaced pump with new and washer tested good and no leaks detected. Complete.
Near Pflugerville, TX 78660
Al
Job Details: 10/22/2019
OVEN WHIRLPOOL WOD51EC0HS01 Arrived to inspect damaged lower door.Removed and replaced the lower glass door and took several photos of the repair.Job complete
Near Georgetown, TX 78628
Lou
Job Details: 10/22/2019
FREEZER FRIGIDAIRE FFFH20F2QWC "arrived on site to inspect freezer door not closing. Upon further inspection, the customer advised that the unit cools off and on and showed me the door gasket was damaged. I found that the bottom portion of the door gasket is hanging off and torn in the left bottom corner. I am ordering the door gasket I temporarily fixed the door gasket until I can return to replace it. No water leaks observed during service.; ordrng 1 5304506131 (gasket)"
Near Austin, TX 78727
David Z
Job Details: 10/22/2019
WASHER WHIRLPOOL MVWB765FW0 Arrived on site to diagnose a washer that was not powering on. Attempted diagnostic mode but received no response from the UI. Checked voltage at the wall and verified proper voltage. Traced power to main control and noticed usual blinking green light and power. No signal was coming from UI to control.Replaced UI / console. Retested unit and Immediately powered on. Found stored F6E3 UI communication error code. Tested all functions and unit is working as designed.
Near Gatesville, TX 76528
Chase
Job Details: 10/22/2019
OVEN IKEA IBS550DS03 Arrived on site customer complaint was Oven wouldn’t heat up very fast found there is a loose wire going to the heating element tighten the wire down on the terminal Chasity unit preheated in about 17 minutes
Near Temple, TX 76502
Chase
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on site customer complaint was still not making ice found ice maker in the up position the icemaker arm had fallen off in the up position put the icemaker arm back on tested icemaker icemaker cycled
Near Cedar Park, TX 78613
Jonathan S
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM02 "Arrived on site to install previous diagnosed parts. Removed failed ice maker and harness and installed. Monitored cycling and fill. All tested good, no water leaks detected.
Near Austin, TX 78759
Tyler B.
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for freezer light replacement. Removed and replaced light and tested good
Near Leander, TX 78641
Lou
Job Details: 10/22/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher not drying. Upon further inspection, I found the unit did not have rinse aid in the dispenser. I placed the unit in diagnostics showing no error codes. Placed my multimeter on the black wire at the junction box and tested amp draw. The unit was showing correct amp draw readings and the element was showing 7-9amps in the wash cycle of diagnostics and 7-9amps in the heating cycle of diagnostics. I contacted Techline and spoke to Dustin and advised of my findings and he recommended to advise the customer of the use and care of the unit and detergent/rinse aid use. Provided File #7726165547. I made recommendations on use & care and recommended detergents and rinse aid use as well. No water leaks observed during service, job completed."
Near Round Rock, TX 78681
Paul
Job Details: 10/22/2019
WASHER WHIRLPOOL WFW6620HW0 Arrived onsite for the washer getting a water error code. I checked for stored error codes and found an F8E1. I ran service cycle 12 to test the washer. I found the hot water valve letting very little water into the washer. I replaced the hot water fill valve and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Waco, TX 76712
Chase
Job Details: 10/22/2019
OVEN KITCHENAID KODE500ESS04 Arrived on site Pulled out both doors found and both damaged needs to be re-ordered; ordrng 2 W10771242 (glass-door)s
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 10/22/2019
DRYER MAYTAG MEDX655DW1 Arrived on site for customer complaint of dryer not coming on. Remove back panel and found thermal fuse blown. Removed and replaced thermal fuse. Tested unit. Unit now works as designed.
Near Troy, TX 76579
Chase
Job Details: 10/22/2019
WASHER MAYTAG MVWB865GW0 Arrived on site customer complaint was washing machine would not feel very well found the water connection was turned down turn it all the way up at the wall ran the unit in test mode all lines are dry
Near Georgetown, TX 78633
Thomas L.
Job Details: 10/22/2019
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site or dispenser door that would not open. Found that the dispenser door for the soap was broken. Removed and replaced dispenser. Tested operations and all were normal and all were dry.
Near Austin, TX 78758
Tyler B.
Job Details: 10/22/2019
DRYER WHIRLPOOL WED7300XW0 Arrived back on site for unit giving af error. Found heater assy fell down after prior element replacement.
Near Burnet, TX 78611
James
Job Details: 10/22/2019
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on site and tested operation. I found no function from control. Tested voltage and found loose connection in junction box has shorted out the harness. Stripped wires back to expose fresh copper and secured connections properly. Tested operation and found no faults in memory and unit tests good. Job complete
Near Liberty Hill, TX 78642
James
Job Details: 10/22/2019
OVEN WHIRLPOOL WOS51EC0HS00 Called tech line and spoke to Robert #7726175331. Documented findings. Paint is cosmetic and will not harm the functionality of the unit. Job complete
Near Austin, TX 78728
David Z
Job Details: 10/22/2019
MICROWAVE WHIRLPOOL WMH53521HZ3 Arrived on site to arrive previously installed parts. Installed new microwave door. Tested function and verified latches are holding and door is level. All is working as designed at this time. Call complete.
Near Austin, TX 78724
Joseph C.
Job Details: 10/22/2019
WASHER WHIRLPOOL WFW8540FW1 "Arrived on site for “beeping noises and unit not responding correctly” complaint. Per my previous diagnosis, removed and replaced control panel and door switch. Installed filters before line filter and on control panel wiring. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Buda, TX 78610
Brandon
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for customer complaint of unit not cooling, found fresh food evaporator covered in ice. Unit needs evap cover, controls, and fresh food section fan motor with harness. ; ordrng 1 CNOTE (AUTH) and 1 W10503500 (cover-evap)"
Near Lakeway, TX 78738
Leonardo
Job Details: 10/22/2019
DISHWASHER KITCHENAID KUDE70FXSS6 Arrived on site to test unit for unit not starting. Test unit and found shorted fan. Will order new fan WPW10469574 ordrng 1 CNOTES (C NOTES ) and 1 WPW10469574 (FAN ASSEMBLY )
Near Wimberley, TX 78676
Brandon
Job Details: 10/22/2019
REFRIGERATOR MAYTAG MFI2067AEB3 "Arrived on site to replace start device, after replacing, unit tested good.
Near Round Rock, TX 78665
Cliff
Job Details: 10/22/2019
RANGE WHIRLPOOL WFG515S0ES1 arrived on site to diagnose a range with pressure issues. Found after checking with manometer only 3.75 inches on left front burner on high. Call tech line and spoke with Kathy. She advised incoming gas pressure too low for proper operation and homeowner will need gas issue corrected to complete repairs. After turning on and off ball valve several times noted increase in pressure indicating clogged ball valve. Homeowner will need to have valve replaced to complete repairs.File# 7726166467
Near Austin, TX 78731
Andy
Job Details: 10/22/2019
DISHWASHER KITCHENAID KDTM704ESS3 Arrived on site for dishwasher with broken spray arm support. Inspected unit and found failed spray arm manifold. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78731
Andy
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL KBSD608ESS00 "Arrived on site for refrigerator lights out and red light by ice maker blinking. Instructed customer that red blinking light was normal. Tested and inspected unit and found 1 failed light module. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Leander, TX 78641
Lou
Job Details: 10/22/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 "arrived on site to install previously diagnosed and ordered part. Due to the fill tube heater not working, I was to replace the left FC door; however, when I removed the new door from packaging, I found a small scratch/dent on the front of the door under the dispenser. I advised the customer of my findings and advised that I would have to order another door. I did find that the unit is making ice as the bin was completely full and the ice maker tray was full. I am ordering the left FC door and office to schedule return. No water leaks observed during service.; ordrng 1 LW10728959 (dor-fip SS FC)"
Near New Braunfels, TX 78130
Kevin
Job Details: 10/22/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site and replaced door ordered on previous visit, door switch appears to be activating properly at this time. If issue continues tech line will need to be contacted for further recommendation, job complete"
Near Pflugerville, TX 78660
David Z
Job Details: 10/22/2019
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to diagnose a dishwasher that had an F2E2 error code for loss of Comm between UI and Control. Could not get unit to accept any key presses, it just beeps, so would not go into diagnostic mode. Replaced UI panel and retested. Unit is now responding as designed and has no other error codes.
Near Dripping Springs, TX 78620
Robert
Job Details: 10/22/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on job for complaints of breaker issues. Ran diagnostics and and no codes made two attempts to test heater. Couldn’t duplicate issue customer said when it happens it’s at the end of cycle. Reconnect the wire nuts at box if issue continues recommend replacement of heater.
Near Austin, TX 78731
Andy
Job Details: 10/22/2019
WASHER WHIRLPOOL WFW5090JW0 Arrived on site for washer not operating. Tested and inspected unit and found unit in demo mode. Unit will not come out of demo mode due to UI not operating properly. Checked my van and parts list and found I did not have part. Ordering needed part. Office to schedule. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11306664 (CONSOLE )
Near Austin, TX 78721
Joseph C.
Job Details: 10/22/2019
DISHWASHER KITCHENAID KDTE104DSS1 "Arrived on site for “poor wash performance and not drying dishes” complaint. Inspected unit and F7E1 error code. Heater checks good. Removed and replaced control. Retested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Austin, TX 78751
Joseph C.
Job Details: 10/22/2019
REFRIGERATOR JENN-AIR JFX2897DRP02 "Arrived on site for “chattering noises, when dispensing water” complaint. Per my previous diagnosis, removed and replaced tube from valve to door. Tested unit. Unit is performing as designed. No leaks detected, at time of service."