Near Austin, TX 78703
Kevin
Job Details: 03/10/2019
REFRIGERATOR ELECTROLUX E32AR85PQSB Arrived on site to replaced thermistor and control diagnosed and recommended by tech assist to previous technician call mom after replacement user interface overlay surface is damaged. Spoke with office and part is not covered due to being cosmetic. Job complete
Near Georgetown, TX 78628
Jonathan
Job Details: 03/10/2019
WASHER MAYTAG MVWC360AW0 "Arrived on site for washer running by itself. Performed diagnostics mode and checked fault codes. Found F7-E5 shifter fault. Ran automatic cycle and found inlet valve not closing all the way also found failed bearing. Will need to replace gear case and belt valve. Called whirlpool safety team and they stated will cover repair.
Near Georgetown, TX 78628
Jonathan
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 Arrived on site for refrigerator having low water pressure. Performed diagnostics and tested water pressure to filter housing. Removed water filter and tested. Found failed filter housing. Paid on credit card. ; ordrng 1 WPW10121138 (FILTER HOUSING )
Near Austin, TX 78759
Paul
Job Details: 03/10/2019
DISHWASHER KITCHENAID KDTM354DSS3 Arrived onsite for the the dishwasher with a leak. I found the diverter leaking. The sump and motor will need to be replaced. I replaced the pump and motor. I tested the unit in the auto diagnostics cycle and the unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.
Near Burnet, TX 78611
Thomas L.
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL KICU569XSS00 Unit needs diffuser. Part was supposed to be sent to the home. Part has not arrived. Notified parts department.; saved tckt
Near Lakeway, TX 78734
Paul
Job Details: 03/10/2019
COOKTOP JENN-AIR JED4536GS00 Arrived onsite for the cooktop with the glass top broken. I found a crack running from the front of the unit on the right side to the rear of the unit thru the middle of both right side burners. I also found the glass cracked in the middle at the down draft. The unit needs foam strips installed under it because the cooktop is in the middle of a granite seam and the seam is slightly lower than the edges. Ordering c-notes.; ordrng 1 C-NOTES (NEED PARTS RESEARCH FOR FOAM TAPE FOR THIS MODEL. OFFICE NEEDS TO SCHEDULE THE RETURN VISIT.)
Near Austin, TX 78749
Kevin
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Arrived on site for complaints of lights not working. Found most of cabinet lights not working. Will need led control to complete. ordrng 1 WPW10306786 (invrtr-box)"
Near Spicewood, TX 78669
Brandon
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for customer complaint of unit leaking out of dispenser, found air getting into water line at connection at top of refrigerator door, I used silicone to seal water line connection, unit tested good."
Near New Braunfels, TX 78132
Diego G.
Job Details: 03/10/2019
REFRIGERATOR KITCHENAID KFIV29PCMS00 Arrived on site. Checked for no cool issues. Found leak in refrigerator evaporator. Will need updated evaporator to repair unit. Charge parts and labor for the Sealed System repair to Special Project S71233.Ordered evaporator and allow two hrs for repair. Office to reschedule; ordrng 1 2HR (2 HR) and 1 CNOTES (CNOTES ) and 1 W10687098 (evaporator)
Near New Braunfels, TX 78132
Diego G.
Job Details: 03/10/2019
REFRIGERATOR KITCHENAID KFIV29PCMS00 Arrived on site. Checked for no cool issues. Found leak in refrigerator evaporator. Will need updated evaporator to repair unit. Charge parts and labor for the Sealed System repair to Special Project S71233.Ordered evaporator and allow two hrs for repair. Office to reschedule; ordrng 1 2HR (2 HR) and 1 CNOTES (CNOTES ) and 1 W10687098 (evaporator)
Near New Braunfels, TX 78132
Diego G.
Job Details: 03/10/2019
REFRIGERATOR KITCHENAID KFIV29PCMS00 Arrived on site. Checked for no cool issues. Found leak in refrigerator evaporator. Will need updated evaporator to repair unit. Charge parts and labor for the Sealed System repair to Special Project S71233.Ordered evaporator and allow two hrs for repair. Office to reschedule; ordrng 1 2HR (2 HR) and 1 CNOTES (CNOTES ) and 1 W10687098 (evaporator)
Near Belton, TX 76513
Arthur B.
Job Details: 03/10/2019
WASHER MAYTAG MVWB835DW3 "Arrived onsite to install new gearcase,inner basket,rotor and stator to top load washer from prior tech’s diagnosis. Removed and parts and installed new replacements. Reassembled. Calibrated unit. Unit completed successfully. No sound coming from inner basket. All water connections were dry at time of service."
Near Leander, TX 78641
James
Job Details: 03/10/2019
RANGE WHIRLPOOL WFG515S0ES0 Arrived on site and tested operation. I found the front left burner not igniting properly. I found build up still in burner head and I cleaned it out. Reassembled and tested and found the issue followed the burner base.Installed new burner base and tested. Unit now working properly. Job complete
Near Marble Falls, TX 78654
Thomas L.
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRF555SDHW00 "Arrived on site for unit that would dispense ice when I am asking for it to dispense water. It should not dispense ice unless I depress the ice paddle. The user interface, bank control, and left fresh food door have all been replaced. The unit is still doing the same thing dispensing ice when I’m not asking you to. The dealer has committed to the customer that if this door did not resolve the problem they would replace her unit. She will contact the dealer about her unit. All water connections are dry."
Near Austin, TX 78735
Brandon
Job Details: 03/10/2019
DISHWASHER KITCHENAID KDFE104HPS0 "Arrived on site for customer complaint of unit not draining, found broken glass in sump, I removed glass, unit tested good."
Near Austin, TX 78745
Robert
Job Details: 03/10/2019
WASHER WHIRLPOOL WTW4816FW0 Arrived on job to replace control. After replacement test washer operation and ran calibration and diagnostics. No leaks detected at time of service
Near Austin, TX 78732
Paul
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I installed a control kit and tested the unit. The unit is working as designed.
Near Round Rock, TX 78665
Tyler B.
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for unit not making ice , found ice bucket stuck, was able to break free, found ice maker stuck down, replaced and tested good, found ice door not sealing found inner bin was not installed all the way during door assembly . Unit will need new door for complete repair and for ice box to seal fully . No leaks on site ; ordrng 1 CNOTE (OFFICE RS) and 1 W10872957 (LEFT DOOR SS)"
Near Johnson City, TX 78636
Brandon
Job Details: 03/10/2019
DISHWASHER KITCHENAID KDPE334GPS0 "Arrived on site for customer complaint of vent fan staying on after cycle was completed. Called tech line, they informed me that the fan can stay on for 2 hours after cycle completes, no error codes in diagnostic mode. SR#7724325623"
Near Austin, TX 78750
Cliff
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Customer stated unit is working and they do not need service today. Customer canceled appointment.
Near Round Rock, TX 78665
Tyler B.
Job Details: 03/10/2019
COOKTOP WHIRLPOOL KCGS356ESS00 "Arrived on site for harness replacement, replaced harness and Tested good. No gas leaks on site"
Near Austin, TX 78758
Paul
Job Details: 03/10/2019
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for the washer won’t go from sensing to the wash cycle. Ms stated that this is not the issue now. Ms stated the issue now is on large loads the unit is not spinning out the clothes well. I ran the auto cycle and the unit worked as designed. I didn’t see in TB’s notes that he ran a calibration after replacing the actuator. I ran a calibration on the control. I ran a manual high speed spin and made sure the leveling feet were good. The unit is working as designed. I went over detergent use with ms. There were no water leaks present at the time of service. Call complete.
Near Round Rock, TX 78664
Steve C.
Job Details: 03/10/2019
REFRIGERATOR MAYTAG WRT318FMDW00 Arrived on site to replace the compressor and access valve due unit not working properly. Replaced both parts and and added 4.16 oz of refrigerant. Tested the unit and unit works properly. All water connections were dry at the time of service.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 03/10/2019
REFRIGERATOR MAYTAG MRT118FFFE01 Arrived onsite for customer complaint of top mount refrigerator not cooling recurring issue. Removed evaporator cover and found small frost pattern on capillary tube. Also found compressor barely humming and hot to touch. Called Whirlpool Techline JK SR#7724331849 and advised possible high side restriction. Reordering compressor and attempt to isolate restriction. Customer leaving out of town and wants to R/S for Thursday 3/14. ; ordrng 1 CNOTE (2HR JOB) and 1 W11092625 (compressor)
Near Pflugerville, TX 78660
Steve C.
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site to replace the fresh food evaporator due to the thermistor is shorted. Replace the parts and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "arrived on site to inspect dishwasher upper rack. Upon further inspection, I found that the upper rack right stop was missing and the adjuster wheel had fallen off track. I placed the rack back on track and installed a stop from my van stock (WPW10508950). Tested the unit and it operated as designed. I provided some use and care tips. No water leaks observed during service, job completed."
Near Jonestown, TX 78645
James
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WSZ57L18DM00 Arrived on site and tested operation. Customer stated the u it was giving over temp alarm after door did not close properly. Customer attempted to reset alarm but the button did not function. They also attempted to turn off and the unit would not turn off. After turning breaker off and back on the power button would not allow them to. I tested the function of the power button and found it to not function correctly. Unit will need new control to repair.
Near Georgetown, TX 78628
Jonathan
Job Details: 03/10/2019
OVEN WHIRLPOOL WOD97EC0HZ00 "Arrived on site for double oven having fault code when attempting to use. Performed diagnostics mode and checked error codes and found F6-E0 UI lost communication. Tested on regular bake mode and received error F8-E1 low fan speed. Removed unit and inspected harness found orange wire going to convection fan broken. Repaired wire and inspected all other wires. Tested unit, no error code. Installed unit and tested both ovens. Found error F8-E1. Performed diagnostics mode and checked fault codes. Found fault code F6-E4 UI mismatch fault. Tested all cooling fan and convection fan in diagnostics mode. Found fans running. Called tech support and spoke with Dustin. He stated to replace UI/ console (SR#7724278893). Found part has no ETA, office to schedule appointment when ETA is available. ; ordrng 1 SEENOTE (NO ETA ON PART) and 1 W11299113 (UI/CONSOLE )"
Near Georgetown, TX 78628
Jonathan
Job Details: 03/10/2019
OVEN KITCHENAID KEBC107KSS03 "Arrived on site to install previous diagnosed part. Gained access to thermal fuse, removed failed fuse and installed new. Tested for heat and installed unit. Set clock and tested on bake mode at 350°. All tested good.
Near Austin, TX 78754
Luis
Job Details: 03/10/2019
REFRIGERATOR GE PSS26MSWASS "Arrived on site for no water. Tested water dispenser no water form dispenser removed line from coupling at bottom of door tested dispenser water at connection diagnosed frozen water line in door. Diagnosed insulation has pulled from liner in door allowing water line to freeze unit will need new freezer door. Need AUTHO for freezer door; ordrng 1 WR78X11977 (FZR DOOR), states that autho needed"
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/10/2019
WASHER MAYTAG MVWB855DC3 "Arrived on site. Check for No operation issues. Customer states washer shuts down completely during cycle randomly. Also found basket worn now allowing unit to spin correctly. Will need to replace main board, console and basket. Office to reschedule; ordrng 1 W10811960 (BASKET ) and 1 W11112662 (CONSOLE ) and 1 W11171748 (CONTROL )"
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/10/2019
WASHER MAYTAG MVWB855DC3 "Arrived on site. Check for No operation issues. Customer states washer shuts down completely during cycle randomly. Also found basket worn now allowing unit to spin correctly. Will need to replace main board, console and basket. Office to reschedule; ordrng 1 W10811960 (BASKET ) and 1 W11112662 (CONSOLE ) and 1 W11171748 (CONTROL )"
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/10/2019
WASHER MAYTAG MVWB855DC3 "Arrived on site. Check for No operation issues. Customer states washer shuts down completely during cycle randomly. Also found basket worn now allowing unit to spin correctly. Will need to replace main board, console and basket. Office to reschedule; ordrng 1 W10811960 (BASKET ) and 1 W11112662 (CONSOLE ) and 1 W11171748 (CONTROL )"
Near New Braunfels, TX 78132
Robert
Job Details: 03/10/2019
REFRIGERATOR KITCHENAID KRFC704FBS01 Second time part is wrong sent photos on part hiccup. ; ordrng 1 W11177683 (COVER)
Near Bastrop, TX 78602
Scott
Job Details: 03/10/2019
OVEN WHIRLPOOL WFE320M0ES1 Arrived on site for front left burner . Found broken weld on element connection . Replaced dual burner . Unit is heating normal on both sections . Job complete .
Near Liberty Hill, TX 78642
James
Job Details: 03/10/2019
MICROWAVE JENN-AIR JMW2430DP03 Arrived on site and tested operation. I found door functions properly and activates switches. Instructed customer that the switches are designed to activate when door is push closed for safety reasons. If the door is not pushed closed the microwave will think the door is still open and not start. Customer also concerned with loud vibration noise when oven is on. Preheated oven to test operation. I found that the conversation motor making the vibration noise. Unit will need new convection fan to repair; ordrng 1 W10860984 (motor-fan)
Near Spicewood, TX 78669
Brandon
Job Details: 03/10/2019
WASHER WHIRLPOOL WTW8500DC4 "Arrived on site for customer complaint of unit not filling with water, found faulty water valve, I replaced valve unit tested good."
Near Liberty Hill, TX 78642
Jonathan
Job Details: 03/10/2019
MICROWAVE JENN-AIR JMW2430DP03 "Arrived on site to install previous diagnosed parts. Performed diagnostics mode and checked error history, none found. Tested all fans. Removed unit and installed convection fan motor. Powered unit on and tested fan. Found new fan motor not operating. Pulled unit out to check connection, removed connectors and tested motor resistance and found opened.Found new fan motor DOA. Will need to reorder fan motor and send prior one back. Schedule return for Thursday the 6th. ; ordrng 1 W10860984 (FAN MOTOR )"
Near Kingsland, TX 78639
Thomas L.
Job Details: 03/10/2019
DISHWASHER KITCHENAID KDTE204ESS0 Arrived on site for poor Washing conditions. Unit would not allow diagnostics to be run. Will order a control and touch panel. All water connections are dry. Office to check part availability and reschedule with; ordrng 1 W10703867 (heater) and 1 W10854225 (cntrl-elec) and 1 W10901795 (panel-cntl)
Near Pflugerville, TX 78660
Steve C.
Job Details: 03/10/2019
DISHWASHER FRIGIDAIRE FFBD2412SS0A Arrived on site for the unit has a bad odor coming from the unit. Tested the unit and found the drain line not have a high loop and causing the food particles to go into the drain line causing the smell. Readjusted the drain line with the higher loop. The unit is working properly. Advise customer to buy garbage disposal cleaner and dishwasher clean to get rid of the smell. All water connections were dry at the time of service.
Near Round Rock, TX 78665
Jonathan
Job Details: 03/10/2019
MICROWAVE GE JVM3160DF3BB Arrived on site for microwave propping breaker. Performed diagnostics and tested outlet. Tested power to filter board. Traced circuit to door switches. Tested door switch and found primary door switch failed. Removed door switches and installed new. Tested operation and found magnetron activating with door shut. Found voltage leaking to magnetron. Found door switch DOA and control not sending voltage to vent fan. Will need authorization to complete repair. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (SEE NOTE) and 2 WB24X10204 (switch micro)s and 1 WB24X10205 (switch micro monitor) and 1 WB56X27169 (CONTROL )
Near Austin, TX 78729
Lou
Job Details: 03/10/2019
DRYER AMANA NED4655EW1 "arrived on site to inspect dryer not stopping/not getting hot enough. Upon further inspection, using my vent test kit, I tested the units venting and it passed. I removed the back panel and found the orange wire not connected to the bottom cutoff located on the element. I connected the wire and tested the unit and it operated as designed. No lint observed during service, job completed."
Near Bastrop, TX 78602
Scott
Job Details: 03/10/2019
WASHER MAYTAG MVWC425BW1 "arrived on site for basket not turning during wash . Found wash basket locked up. Also motor sounding bad when pulley turned . Will need motor and gear case . AuthoErrors 7-1,; ordrng 1 W10832724 (motor-drve) and 1 W10832724 (motor-drve)"
Near Kyle, TX 78640
Robert
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on job for complaints of no ice. Found ice production slow. Made adjustments to bail arm.
Near Hutto, TX 78634
Jonathan
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for refrigerator intermittently losing power. Unit was working at time of service. Performed diagnostics mode and tested thermistor and checked for ice maker fault codes, none. Inspected RC and FC evaporator, frost pattern checked good. Removed deli control and found water below control. Inspected control and found surges marks on control. Powered unit, removed failed control and installed new. Tested operation, all tested good. N water leaks present."
Near Waco, TX 76708
Al
Job Details: 03/10/2019
WASHER WHIRLPOOL WFW92HEFC0 Arrived to inspect dispenser holding excessive water. ICalled tech line and spoke with Kevin who advised to dilute the detergent. The unit needs to create a siphon to be able to push the product through the dispenser.SR 7724325267.I emptied and cleaned the dispenser tray. Ran diagnostics mode without soap in the dispenser and unit still had excessive suds.Tested the unit and unit tested as designed JOB COMPLETE
Near Austin, TX 78732
Luis
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Arrived on site for no ice and freezer not cooling. At time of visit unit not powered on and cooling freezer section thawing out. Powered unit off from ui then reported on waiting 10 min unit not powering on. Unit finally powered on and can hear fans powering off then back on. Diagnosed unit will need control kit. Got AUTHO for part customer responsible for labor. ordrng 1 W10864269 (CONTROL KIT)
Near Little River-Academy, TX 76554
Arthur B.
Job Details: 03/10/2019
WASHER MAYTAG MVWC555DW1 Arrived onsite for customer complaint of top load washer not agitating. Ran diagnostics and found F5E1 Error (Lid Lock Error). Cleared error code and tested lid lock. Lid lock checks ok. Ran calibration. Unit completed successfully.
Near Round Rock, TX 78664
Tyler B.
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ "Arrived on site for drawer replacement, replaced drawer and tested good."
Near Smithville, TX 78957
Joseph C.
Job Details: 03/10/2019
DRYER WHIRLPOOL WED8000DW4 Arrived on site for “burning smell and shuts off after a few minutes” complaint. Inspected unit and lint to be lying on element. Cleared lint and tested unit. Unit is performing as designed. Instructed customer to dry smaller articles on timed dry cycle. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near Bastrop, TX 78602
Joseph C.
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL KSSC42QTS00 Arrived on site for “not dispensing ice” complaint. Inspected unit and found dispenser shaft with worn edges and dispenser motor with worn shaft receptacle. Ordering new shaft. Return for repairs on 03/12. Customer has appointment in am. Please schedule return trip after 13:00.; ordrng 1 WP2318082 (shaft)
Near Austin, TX 78747
Kevin
Job Details: 03/10/2019
RANGE AMANA AGR5330BAS3 Arrived on site for complaints of oven not getting over 100. Found regulator cutoff is flipped. Corrected error ran pre heat cycle. All operation functioning properly.
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/10/2019
REFRIGERATOR KITCHENAID KBFN402ESS02 "Arrived on site to replace hinge, extension, and bracket, after replacing, unit was still not closing right, found door was warped. Ordering left side refrigerator door. ; ordrng 1 2316760 (bushing) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10485980 (hinge-door) and 1 W10796465 (dor-fip)"
Near Austin, TX 78704
Leonardo
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDF330PAHS0 Arrived on site to test unit for unit not washing. Test unit and found unit getting water but not spraying water. Found bad wash motor replaced sump and motor test unit and unit test good job complete.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 03/10/2019
REFRIGERATOR FRIGIDAIRE FGHD2368TF3 Arrived on site for no ice condition. Found that the icemaker filled tube had frozen inside the ice box compartment. Replaced line and sealed per factory recommendations. Water connections are all dry.
Near Austin, TX 78750
Lou
Job Details: 03/10/2019
OVEN KITCHENAID KEBI101DBL8 arrived on site to install previously diagnosed and ordered part. I removed and replaced the oven door gasket and tested and it functioned as designed. Customer paid in full at previous service call on 02/22/19. Job completed.
Near Georgetown, TX 78628
Jonathan
Job Details: 03/10/2019
OVEN KITCHENAID KEBC107KSS03 "Arrived on site for oven not heating. Powered unit off and on. Tested heating operation, found unit not heating. Disassembled unit and gained access to control. Measured heating element resistance and found within range. Measured thermal cut off and found opened.; ordrng 1 WP9759242 (THERMAL FIX)"
Near Austin, TX 78717
Cliff
Job Details: 03/10/2019
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to diagnose a microwave with a scratched control panel and a blower that is not moving air. Found adjustment to vent needed and control panel facia scratched. Replaced control panel and adjusted vent and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78723
Tyler B.
Job Details: 03/10/2019
WASHER WHIRLPOOL CAE2745FQ0 "Chris sr#2855 SEND BACK TO QUALITY whirlpool Corp attention Chris in service 88 currant rd Fall River ma 02720 Arrived for unit sarting with no coins, replaced interface and harness and found temp switch cause of issue thanks to Chris. Please be sure to send old part back once replaced. No leaks on site; ordrng 1 CNOTE (OFFICE RS) and 1 WPW10285518 (switch-cyc) "
Near Austin, TX 78701
Scott
Job Details: 03/10/2019
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site for no draining dishwasher . Found drain pump jammed bye a shard of wine glass . Removed glass . Ran diagnostic all checked good . Unit is now draining properly . Nomwater leaks detected at time of service .
Near Austin, TX 78717
Cliff
Job Details: 03/10/2019
WASHER MAYTAG MDB8959SBB3 Arrived on site to replace previously ordered part. Found unit still not working properly after play some board and harness. Unit also needed inlet valve and a clean out of the pump assembly. Valve was mechanically failed. Replaced valve and clean the pump and tested unit. Found all is not working properly. No leaks were found at time of service.
Near Elgin, TX 78621
Cliff
Job Details: 03/10/2019
WASHER GE GTW330ASK3WW "Arrived on site to diagnose a washing machine that is making abnormal noises. Tested unit found your case failed along with agitator assembly. Agitator mounting nut is also broken inside of gear case. Nut, gear case, and agitator will all need to be replaced to complete repairs. Return date is set for 3/11/19.; ordrng 1 WH02X24374 (BOLT) and 1 WH43X25304 (agitator asm)"
Near Volente, TX 78641
Lou
Job Details: 03/10/2019
REFRIGERATOR KITCHENAID KRSC503ESS00 "arrived on site to install previously diagnosed and ordered part. Upon arrival, I found that the unit had not been defrosted as there was a large block of ice on the RC Evap cover. Using my steamer, i removed the ice and Evap cover and found even more solid ice on the evaporator. I used my wet vac to vacuum the water from defrosting the ice. Once I had the ice removed, I found that the thermistor was incorrectly placed. I repositioned it and secured it with a zip tie and foil tape. Installed the new cap cover styrofoam ad tested the unit. All components are functioning as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78626
James
Job Details: 03/10/2019
WASHER MAYTAG MAV208DAWW Arrived on site and tested operation. I found the unit is spinning but making a metal grinding sound. I found the pulley on the drain pump coming apart causing the sound. U it will need new drain pump to repair.
Near Austin, TX 78724
Tyler B.
Job Details: 03/10/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for no heat, ran unit and had no heat, removed panel and found element open, replaced element and tested good,"
Near Austin, TX 78759
Steve C.
Job Details: 03/10/2019
OVEN WHIRLPOOL RBS305PDQ1 Arrived on site for the unit door will not close properly. Found the door gasket is extremely hard and also found the hinges are defective. The unit will need two new hinges and a new door gasket. ordrng 1 CNOTE (CNOTE) and 1 W10877014 (gaskt-door)
Near Georgetown, TX 78628
Arthur B.
Job Details: 03/10/2019
MICROWAVE JENN-AIR JMW2430DP01 Arrived onsite for customer complaint of wall oven light coming on intermittently. Removed control panel and found panel is revised B. Removed and replaced UI control to Revised C. Reassembled and programmed. No other issues found.
Near Austin, TX 78703
Joseph C.
Job Details: 03/10/2019
DISHWASHER JENN-AIR JDB8700AWS3 "Arrived on site for “leaking from front bottom right” complaint. Inspected unit and found damages under unit. Not permitted to take photos of damages to ceiling of room, below. Spoke with Kevin, at techline(Ref#7724348135), and determined to replace tub. Performed four test cycles and could not detect leak. Ordering new racks and gaskets, as well. Office to set return schedule, due to disposition of tub.; ordrng 1 W10300924V (door seal) and 1 W11259785 (TRACK LH) and 1 W11259786 (TRACK RH) and 1 WP8531323 (gasket) and 1 WP8531743 (gasket) and 1 WPW10195238 (track TOP LH) and 1 WPW10195240 (track TOP RH) and 1 WPW10511198 (tub-dishwr)"
Near Cedar Park, TX 78613
Cliff
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDT750SAHB0 Arrived on site to replace upper rack adjusters for dishwasher. Replaced both adjusters from kit and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78747
Kevin
Job Details: 03/10/2019
RANGE AMANA AGR5330BAS3 "Arrived on site for customer smelling gas at valve. Replaced valve,added bubble solution no leak detected. Gas can be heard hissing when turned on at source. Found cook top left front burner on. After turning off gas leak stopped, no further repair is required at this time, job complete"
Near Spicewood, TX 78669
Brandon
Job Details: 03/10/2019
WASHER MAYTAG MAH7500AWW "Arrived on site for customer complaint of no water entering unit, found clog in water line, unit tested good.
Near Georgetown, TX 78633
Jonathan
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL MDBH968AWB0 "Arrived on site for dishwasher leaking water. Inspected unit and found water coming from top right corner and leaking down door. Pulled unit out and inspected. Door panel and tub. Found door not seal correctly on right side. Called tech support and spoke with Mark (SR#7724317805). Found c Ndola hosing screw mounts broken and allowed to separate from door panel and caused panel to bow. Will need to replace inner door panel and console. Will need to replace vent gasket and dispenser gasket with new panel. Office to schedule appointment, due to no ETA availability on inner door panel. ; ordrng 1 INNERDOORPANEL (99003424) and 1 SEENOTE (PART research AND SCH APT) and 1 W10190889 (vent) and 1 WP99003317 (DISPENSER ) and 1 WPW10235718/BLACK (CONSOLE)"
Near Del Valle, TX 78617
Joseph C.
Job Details: 03/10/2019
WASHER WHIRLPOOL WTW4815EW1 "Arrived on site for “door latches, but will not run” complaint. Inspected unit and found lid latch and control faulty. Removed and replaced lid latch and control. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Near Waco, TX 76707
Al
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRF560SMYW04 Arrived to inspect freezer with frost. Verified complaint and noticed the gasket is sagging underneath the freezer door. I attempted to repair the gasket but the new part was also defective. Office to order new gasket for return visit.
Near Seguin, TX 78155
Robert
Job Details: 03/10/2019
WASHER WHIRLPOOL WFW92HEFC0 Arrived on job for complaints of error code ran diagnostics and got code for water valve. Replaced valve and test. Operation normal.
Near Austin, TX 78704
Luis
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Arrived on site for fresh food not cooling. Diagnosed unit not entering defrost,evaporator incased in ice. Removed ice from evaporator replaced defrost thermistor and control."
Near Austin, TX 78738
Brandon
Job Details: 03/10/2019
DRYER WHIRLPOOL WED7500GC0 "Arrived on site for customer complaint of clothes getting stuck and wrapped around near lint screen. I found drum was out of round, ordering drum. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10545923 (drum)"
Near Waco, TX 76707
Al
Job Details: 03/10/2019
WASHER WHIRLPOOL WTW5000DW1 Arrived to inspect washer not washing. Tested unit and unit did not respond.i removed and replaced the actuator and control. Reassembled the unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE.
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/10/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to replace control and UI, after replacing, unit tested good."
Near Austin, TX 78731
Luis
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "4123 honeycomb rock circle correct addressArrived on site for no ice. Ran diagnostics weak air flow from fan motor,E2 error code icemaker ,icemaker failed harvest. Replaced ice fan and icemaker,reset unit to clear error code. Powered unit on,ran diagnostics all test passed water filled icemaker unit working as designed"
Near Spicewood, TX 78669
Brandon
Job Details: 03/10/2019
DISHWASHER JENN-AIR JDB9200CWX2 "Arrived on site for customer complaint of unit not working, found faulty drain pump, after replacing unit tested good.
Near Belton, TX 76513
Al
Job Details: 03/10/2019
WASHER AMANA NTW4516FW3 Arrived to inspect washer still not spinning clothes dry. Confirmed the complaint and removed and replaced the actuator. Reassembled and tested the unit and unit tested as designed. All water lines were dry at the time of service. Also made the drain pipe vertical since customer had it horizontally placed.JOB COMPLETE.
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 03/10/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site for no ice condition. Tested unit and found that the unit had power to the ice maker model but the module would not turn. Removed and replaced ice maker. All water connections are dry.
Near Buda, TX 78610
Leonardo
Job Details: 03/10/2019
MICROWAVE MAYTAG MMV4206FZ Arrived on site to test unit for open close door error. Test unit and found burned 3 way switch. Replaced switch test unit and unit test good job complete unit heating correctly and no error code.
Near Kyle, TX 78640
Brandon
Job Details: 03/10/2019
DRYER MAYTAG PYE2300AYW "Arrived on site to replace thermal fuse, once replaced unit tested good, vent was clear."
Near Austin, TX 78753
Tyler B.
Job Details: 03/10/2019
WASHER ROPER RTW4516FW2 "Arrived on site for unit leaking and not running, plugged in unit and drain was constantly running, good sign of failed control, and also found GEARCASE leaking oil and will require replacement, didn't hav control on hand so will need to return with all parts; schdld next appmnt for 3/12 TUE 8-12"
Near Georgetown, TX 78628
Jonathan
Job Details: 03/10/2019
DISHWASHER KITCHENAID KDTE304GPS0 "Arrived on site for dishwasher not cleaning properly. Performed diagnostics mode and found no error codes. Monitored test cycle and measured amp draw to heating element, found within range. Checked for hot temperatures at end of test cycle. All tested good, no water leaks present"
Near Salado, TX 76571
Arthur B.
Job Details: 03/10/2019
WASHER MAYTAG MVWX655DW0 "Arrived onsite for customer complaint of top load washer not dissolving soap and not agitating. Tested unit and found washplate stripped.
Near Austin, TX 78732
Paul
Job Details: 03/10/2019
OVEN KITCHENAID KEBK101SSS04 Arrived onsite for the oven not getting up to temp. Mr stated it takes hours to get hot. I tested the unit in the bake cycle and found only the outer broil element heating. I tested the bake element at the control and had 30 ohms making it good. I tested the outer broil element at the control and found it open. The broil element and the main control need to be replaced to complete service. I replaced the AM control and the broil element. I tested the unit and it is working as designed. Call complete
Near Cedar Park, TX 78613
Cliff
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDT750SAHB0 parts (79.56+tax)Svc/Lbr (209.99+tax); ordrng 1 W10712395 (adjuster KIT)
Near Austin, TX 78731
Paul
Job Details: 03/10/2019
REFRIGERATOR KITCHENAID KRFC604FSS01 Arrived onsite for the refrigerator with frost build up. Mr stated he removed most of the frost and it hasn’t returned. I found only a small amount of frost on the rear cover. I tested the thermistors and fans and found all working as designed. I found the door gasket sealing correctly. I tested the unit in defrost and it worked as designed. I suspect the door had been left open and explained this to mr. The unit is working as designed. Call complete.
Near New Braunfels, TX 78132
Robert
Job Details: 03/10/2019
OVEN WHIRLPOOL WOS51EC0AS0 Arrived on job for complaints of no power. Found open fuse replaced. Test operation.
Near Pflugerville, TX 78660
Jonathan
Job Details: 03/10/2019
MICROWAVE KITCHENAID KMHS120ESS7 "Arrived on site for microwave venthood light not working and fan making loud noises. Performed diagnostics and tested light. Found failed light bulb. Removed failed light and installed new. Tested light. Ran vent hood, found sound normal operation. All tested good. Spoke with customer on user care."
Near Austin, TX 78735
Leonardo
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site tot test unit for front panel being damaged. Found damaged on front panel, replaced panel test unit and unit test good no leaks present at This time and no damaged found on new panel. Job complete."
Near McDade, TX 78650
Scott
Job Details: 03/10/2019
WASHER MAYTAG MVWB835DW0 "Arrived on site , replaced gear case . Couldn’t remove stator and rotor from gear case . Ordering stator , rotor ,clutch and screws .return 3/7 may need autho.; ordrng 1 W10754158 (stator) and 1 W10754161 (rotor) and 1 W10754448 (clutch) and 1 W10754448 (clutch) and 8 W11027980 (SCREW)s"
Near Lampasas, TX 76550
Al
Job Details: 03/10/2019
DRYER WHIRLPOOL LER5636EQ3 Arrived to inspect dryer not heating. Confirmed the complaint and checked the rear of the unit and discovered the wire from the harness to the element was burned and damaged. I repaired the wire and replaced the Cutoff Reassembled unit and unit tested as designed and not heats.JOB COMPLETE.
Near Austin, TX 78758
Steve C.
Job Details: 03/10/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site for the unit freezer is frosting up. Tested the unit and found the freezer brackets will not close properly. Replaced both brackets and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Austin, TX 78717
Tyler B.
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL WDF520PADM5 "Arrived on site for unit popping breaker, Cust was overseas after orgi repair, found I pinched heater wire in sump, causing issue, corrected wire fixed wire and tested good, no leaks on site covered under our labor warranty"
Near Waco, TX 76707
Al
Job Details: 03/10/2019
WASHER WHIRLPOOL WTW5000DW1 I arrived on site to service washer. Advised customer the factory warranty was expired and took a photo of the receipt. Customer declined service and asked me to leave the residence. No services preformed.
Near Kyle, TX 78640
Diego G.
Job Details: 03/10/2019
DISHWASHER WHIRLPOOL MDB4949SDH3 "Arrived on site. Replaced main control board and console Ran diagnostic test, all functions tested OK. No leaks present. Job complete"