Near Cedar Park, TX 78613
James
Job Details: 02/12/2020
REFRIGERATOR IKEA IK8FXNGFDM01
Near Austin, TX 78745
Kevin
Job Details: 02/12/2020
REFRIGERATOR UNKNOWN MFI2570FEZ06 "Arrived on site and inspected refrigerator and found no ice production, icemaker has been turned off by tenant. Removed icemaker and found that fill funnel is frozen/ blocked by ice. Took a picture. Cleared ice and cycled icemaker and it is operating normally. Fill tube is not frozen over, tenant is going to observe ice production to see if it is operating normally. Tenant also experiences intermittent freezing items in the fresh food section, Water filter is due to be changed.
Near Austin, TX 78731
David Z
Job Details: 02/12/2020
DISHWASHER KITCHENAID KDTE554CSS3 "Arrived on site to diagnose a dishwasher that was leaking underneath. Performed diagnostics and found F9E1 error for diverter unable to find home position, in addition to a leak. When running diagnostic could never get past anything except a drain because of the diverter just constantly cycling. Replaced sump assembly. When replacing found that the leak was likely coming from the hose in the rear of the sump next to the diverter with a weak crimp clamp. Tried tightening clamp, but still felt loose. Retested unit after reassembly. Found that hose is still dripping when wash is running. Clamp needs to be replaced with a regular worm clamp.
Near Jarrell, TX 76537
Al
Job Details: 02/12/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived to inspect washer not agitating.Confirmed the complaint and ran diagnostics test mode and unit sounded as if it was agitating, but never did.Called Whirlpool Tech line and spoke with TJAdvised the issue was the gear case.
Near Cedar Park, TX 78613
Paul
Job Details: 02/12/2020
REFRIGERATOR MAYTAG MFF2558VEM5 "Arrived onsite for the refrigerator not cooling properly. I found the FC coil completely frosted and iced over. I found the FC door rails frozen and the door partially opened. I found the sealed system working as designed. I found the rails in the FC defective. I ran the service test and all thermistors, fans, and the dampener work as designed. I tried running a forced defrost and the unit would not enter the test. I explained to the customer that they would need to defrost the unit and check the unit with what I explained to watch for on the coil. I explained that the control might need to be replaced if it’s not defrosting. The bimetal showed closed. The unit is in the garage and not connected to a water supply. I advised to have the rails replaced The customer is going to defrost the unit, make sure the door stays closed and will call us in two weeks with what the coil looks like.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 02/12/2020
DISHWASHER BOSCH SHX7ER55UC/50 "(DM) Arrived on site for dishwasher door not opening properly. Inspected unit and work area. found the left side spring and link detached. Unit will need spring and link kit. Replaced both left and right side spring and link. Tested door operation, opened and closed as designed. Ran diagnostics mode and inspected for any water leaks. All operations tested good and no water leaks detected."
Near Austin, TX 78753
Scott
Job Details: 02/12/2020
OVEN WHIRLPOOL WFC150M0EB3 "Arrived on site for oven not heating and also found light in oven was out .elements and fuses tested good . Found control had failed . Replaced control. Ran heating test , no calibration needed . Job complete ."
Near Austin, TX 78739
Brandon
Job Details: 02/12/2020
DISHWASHER WHIRLPOOL WDT920SADM2 "Arrived on site for customer complaint of brown film being left all over inside of dishwasher. Found dishwasher to be functioning properly, instructed customer to clean dishwasher and run on empty with no dishes and let us know if problem continues. Has to be coming from pots or other dishes.
Near New Braunfels, TX 78132
Noah D
Job Details: 02/12/2020
ICE MACHINE WHIRLPOOL GI15PDXZS1 "Arrived on site to diagnose icemaker, upon inspection I found the recirculating pump was not working after speaking with whirlpool techline. Replaced pump and retested, everything seemed to be working fine, instructed customer if ice production does not return in 24 hours to call us. Complete"
Near Austin, TX 78756
Jacob
Job Details: 02/12/2020
WASHER WHIRLPOOL WFW5090GW "Arrived onsite for unit not powering on. Customer says it gave an F07 message, Then an F22 error which is not in the book for error code. Tested unit. Found that additional parts will need to be ordered for unit. Needs parts authorization. rescheduled with customer. 2HR job; ordrng 1 2HRJOB and 1 NEEDPARTSAUTHORIZATION and 1 W10863519 (console) and 1 W10917459 (harns-wire)"
Near Bastrop, TX 78602
Wesley
Job Details: 02/12/2020
MICROWAVE LG LMV1762ST/01 Arrived onsite and found power good to filter board and fuse. Found switches good. Found TCo has continuity. No lights no operation. Ordering main control and filter board to repair. Part number unavailable through normal portals. Office to research and reschedule. ; ordrng 1 UNAVAILABLE (MAIN CONTROL) and 1 UNAVAILABLE (FILTER BOARD)
Near , TX 78724
Scott
Job Details: 02/12/2020
DISHWASHER WHIRLPOOL WDF330PAHS2 "Arrived on site for no power to dishwasher . Found power cord wasn’t hooked up properly ,one of the wires had fallen out of wire nut . Ran diagnostics ,all checked normal . No water leaks detected at time of service . Job complete ."
Near New Braunfels, TX 78130
Robert
Job Details: 02/12/2020
REFRIGERATOR WHIRLPOOL ED5VHEXVQ04 Arrived onsite for refrigerator not cooling. Upon inspection we found that the thermostat was scorched. Replaced thermostat and control. Tested refrigerator. Everything working properly. Complete
Near Round Rock, TX 78681
Paul
Job Details: 02/12/2020
REFRIGERATOR WHIRLPOOL GS5SHAXNL00 Arrived onsite for a refrigerator with the RC lights not working and the RC display not working. I found no power out of the main control for the RC light circuit. The main control needs to be replaced and is no longer available.
Near Austin, TX 78744
Kevin
Job Details: 02/12/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived on site and found customer is experiencing microwave buttons on user interface not responding in the mornings, Clock is always being shown, and oven buttons on user interface are always working. Currently all buttons are operating normally, Replaced user interface all functions are operating normally. If issue happens again tech line will need to be contacted for advisement, job complete"
Near Temple, TX 76502
Jonathan M
Job Details: 02/12/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Left on site for refrigerator that was not dispensing ice. Inspected unit and work area. Customer explained that the unit was not making ice at all and just quit a week ago. Placing it into service diagnostics and checked for icemaker error codes. Found an E2 for motor lost position. Tested unit ice maker motor and unit would not turn and eventually flashed that it could not complete the harvest. Replaced the icemaker and unit began to turn and fill on its own when the unit came out of diagnostics. Advised customer to give the unit up to 12 hours to dispense first ice.
Near Manor, TX 78653
Andy
Job Details: 02/12/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site for range heating too slow on cooktop or in oven. Checked voltage and found within range. Tested and Inspected Unit and found all burners are getting hot and red and oven heated to 350° in about 10 minutes. Called tech line and spoke with Steve (SR# 7727118547) was instructed to performance temperature test at oven and if within 5° oven is working as designed. With cooktop was given service pointer W11354284B and that cooktop is working as designed. Performed temperature test on oven and found within range. Instructed customer on use and care and practice for best performance. No repairs are needed at this time.
Near San Marcos, TX 78666
Richard
Job Details: 02/12/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived onsite for the refrigerator freezer compartment with ice build up. Replaced thermistor and harness and freezer tested fine. Defrost came on and is working. Complete
Near VLG O THE HLS, TX 78738
Brandon
Job Details: 02/12/2020
RANGE WHIRLPOOL WEG745H0FS0 "Arrived on site for customer complaint of cracked panel, I replaced panel, unit tested good."
Near New Braunfels, TX 78130
Noah D
Job Details: 02/12/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS02 "Arrived on site to replace bracket per last tech, replaced bracket and reinspected, no gaps found, no problems detected. Complete"
Near San Marcos, TX 78666
Richard
Job Details: 02/12/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for the refrigerator making a noise. Ran diagnostics and found no issues with the refrigerator. Could not duplicate the noise. But customer did mention the compressor noise so used pads to minimize the noise. But advised customer to take a recording of the noise they were hearing. Complete
Near Austin, TX 78728
Paul
Job Details: 02/12/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for a dishwasher not filling with water. I found an F6E2 stored error code. I found 123VAC to the valve and it not opening. I found the coil open. I replaced the valve and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78739
Kevin
Job Details: 02/12/2020
WINE COOLER KITCHENAID KUWL304ESS00 "Arrived on site and inspected wine cooler and found buttons work on the left-hand side of the user interface but there is no back light. Reset all connections on control board and inspected connections to user interface. User interface would need to be replaced in order to correct this issue. job complete"
Near Georgetown, TX 78626
Al
Job Details: 02/12/2020
WASHER WHIRLPOOL WTW8500DC1 "Arrived to inspect F5E3 code, not allowing the unit to complete the cycle.Confirmed the complaint and removed and replaced the latch.Reassembled, Cali and tested in a quick wash and unit lid locked as designed.All water lines were dry at the time of service.Job complete"
Near Smithville, TX 78957
Wesley
Job Details: 02/12/2020
REFRIGERATOR FRIGIDAIRE FFTR1821TD "Arrived onsite and found unit will now not kick the compressor over to cool after it was moved to the garage. The initial complaint was being spooked by defrost element glow and cackling ice. Advised customer on normal operation. Replaced timer during troubleshooting. Attempted to jump thermostat but compressor will not kick over, ordering start device. ; ordrng 1 297259528 (controller)"
Near Seguin, TX 78155
Robert
Job Details: 02/12/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived onsite for refrigerator door bin not sealing. Upon inspection we found the bin is warped. Ordering parts office to reschedule. ; ordrng 1 W10798552 (bin)
Near Bastrop, TX 78602
Wesley
Job Details: 02/12/2020
WASHER MAYTAG MVWC465HW2 "Arrived onsite and found unit operating as designed. Advised customer on findings, no error codes. No odd noises. Fills agitates drains and spins. All checks good."
Near Austin, TX 78733
Luis
Job Details: 02/12/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived on site for cooling complaint. Found evaporator incased in ice, defrosted evaporator found water draining slowly in fresh food compartment,gaining access to top view of drain found drain smashed and styrofoam insulation in and around drain causing restricted water flow,unable to remove styrofoam called tech support with findings,sent picture to tech support representative to upload to file. Found damaged scroll fan assembly,installed thermistor to correct location on suction line at copper weld replaced fan scrollSr#7727118440"
Near Bastrop, TX 78602
Wesley
Job Details: 02/12/2020
WASHER AMANA NTW4516FW3 Arrived on site and replaced the latch to repair unit being unable to enter agitation or spin. All checks good. Unit is now operating as designed. Advised customer on use and care. Advised customer on repair.
Near West Lake Hills, TX 78746
Leonardo
Job Details: 02/12/2020
DISHWASHER WHIRLPOOL KUDE40FXWH1 Arrived on site to test unit for unit shutting off mid cycle and upper rack falling. Test unit and found error code 6-1 low water or no water to unit. Also found bad co trip board and broke upper adjusters. Will order new fill valve and replace all 3 parts on return visit office to reschedule. ; ordrng 1 W11175771 (FILL VALVE )
Near Leander, TX 78641
Lou
Job Details: 02/12/2020
DRYER AMANA NED5800HW0 "arrived on site to install previously diagnosed and ordered parts. Due to the right side panel being damaged, we removed and replaced the panel and placed pads on the exhaust pipe and blower housing. Reassembled the unit and tested and the unit is operating as designed. No lint observed during service, job completed."
Near Round Rock, TX 78664
Paul
Job Details: 02/12/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for a range with flames coming out from the knobs. I found the RR simmer burner valve leaking gas. I replaced the manifold and tested the unit. The unit is working as designed and there were no other gas leaks present at the time of service. Call complete.
Near Spicewood, TX 78669
Brandon
Job Details: 02/12/2020
WASHER GE GUD27ESSM0WW "Arrived on site for customer complaint of washer not working, found transmission locked up, basket not spinning, ordering transmission and shifter. ; ordrng 1 CNOTE (2 HOUR JOB) and 1 WH18X27186 (MODE SHIFTER ) and 1 WH49X27322 (TRANSMISSION )"
Near Austin, TX 78734
Brandon
Job Details: 02/12/2020
DRYER MAYTAG MED6630HC1 "Arrived on site for customer complaint of unit making noise, found repair kit was needed, as well as right side panel had a bow in it, I used rubber mallet to fix right side panel."
Near Pflugerville, TX 78660
Andy
Job Details: 02/12/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on site to install previously diagnosed parts. Attempted to install but hoses will not fit in regulator. Turned down water at wall multiple times and tested with no improvement. Called tech line and spoke with Rick (SR# 7726979266) was instructed that regulator is needed and that turning water down at water will not reduce water pressure. Was instructed that there is pointer out stating that there may be a need to get fittings from hardware to make regulator work. Ordering parts research and additional parts in case needed. No water leaks present at time of service. Office to schedule return trip.; ordrng 1 SEENOTE (PARTS RESEARCH ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11162042 (housing) and 1 WPW10179146 (valve-inlt)
Near Temple, TX 76502
Jonathan M
Job Details: 02/12/2020
OVEN WHIRLPOOL WFE320M0ES2 Arrived on site for range with an F9 code. Inspected unit and work area. Tested voltage from wall and found a good voltage going to the unit. Checked voltage at terminal block and found good voltage. Check voltage at the control and found 119 V going to the control. Try to place unit in service diagnostics and the start button would not work. Replaced control and tested unit. Unit worked as designed. Call complete.
Near McDade, TX 78650
Wesley
Job Details: 02/12/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Arrived onnsite and Evap completely frozen over, ordering a defrost so we can replace Evap fan and control and thermistors and Evap cover. Advised customer on procedure. All checks good. ; ordrng 1 W10574307 (cover-evap)"
Near Austin, TX 78738
Brandon
Job Details: 02/11/2020
DRYER MAYTAG MED6630HC1 "Arrived on site for customer complaint of not being able to hear cycle signal, found unit tested as designed, and all 3 cycle signals were functioning."
Near Killeen, TX 76542
Al
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived to inspect side by side refrigerator making rattling noises when the compressor comes on.Removed the back cardboard cover and noticed the noises were coming from the access port from the compressor the cardboard hits up against.I adjusted the cardboard and unit didn’t make the noises.Job complete
Near Pflugerville, TX 78660
Wesley
Job Details: 02/11/2020
DRYER ROPER RED4516FW0 Arrived onnsite and replaced motor. Unit is now heating. All checks good. Unit is operating as designed.
Near Austin, TX 78754
Luis
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for smell complaint. Found strong odor in freezer and fresh food compartment,called tech support,checked around heater nothing touching defrost heater,per tech support not an issue with the mechanics causing odor,customer can clean all shelf’s,bins and liner with soapy water,then wash with 50/50 vine roger and water solution,then wipe down with soapy ragSr#7727102160"
Near Round Rock, TX 78681
Andy
Job Details: 02/11/2020
DRYER WHIRLPOOL WED4850HW0 Arrived on site for dryer not heating. Tested and inspected unit and found failed heating element. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Round Rock, TX 78664
Andy
Job Details: 02/11/2020
REFRIGERATOR FRIGIDAIRE FFHS2611LBRA Arrived on site for refrigerator not dispensing water or making ice. Tested and inspected unit and found water valve and housing tested good. Found that water filter is bad. Customer is to replace water filter.no water leaks present at time of service.
Near Killeen, TX 76542
Al
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived to inspect side by side refrigerator not producing ice or dispensing water.Discovered the unit water source was not turned on.Turned on water and filed the ice maker through diagnostics test mode.Unit now operates as designed.Customer told to wait 24 hours for ice production.All water lines were dry at the time of service.Job complete
Near Cedar Park, TX 78613
Paul
Job Details: 02/11/2020
DISHWASHER WHIRLPOOL MDB8959SBB2 Arrived onsite for a dishwasher with the control panel not responding. I found voltage to the panel but no buttons responding. The control panel needs to be replaced. I replaced the control panel and tested the machine. The unit is working as designed. Call complete.
Near Wimberley, TX 78676
Noah D
Job Details: 02/11/2020
REFRIGERATOR FRIGIDAIRE LFHD2251TF5 "Arrived on site to install fill tube, installed fill tube and retested, found no issues. Checked all connections, no leaks detected. Job complete"
Near Manor, TX 78653
Scott
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site for water and ice building up on floor of fresh food . Found drain clogged . Ordering extension drain . No water leaks detected . . ; ordrng 1 W11084807 (DRAIN EXTENSION)
Near Canyon Lake, TX 78133
Noah D
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to install UI and separator to fix ice selection issue, upon install found the inside of teeth had buildup of crushed, cleared and installed parts due to separator delay, returned function, advised customer that after crushed ice there will be buildup for a couple dispenses. Job complete"
Near Robinson, TX 76706
Jonathan M
Job Details: 02/11/2020
WASHER MAYTAG MVWB765FW3 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replace valve and tested unit. Unit is now working as designed. Call complete.
Near Fischer, TX 78623
Noah D
Job Details: 02/11/2020
WASHER MAYTAG MVWB965HW0 "Arrived on site for problems of unclean clothes, upon inspection and testing found water clean and not foggy, tested valves with no issues, found residue and gunk inside agitator, cleaned with towel and sucked out with shop vac, instructed customer on proper cleaning of the agitator. Complete"
Near Austin, TX 78703
Leonardo
Job Details: 02/11/2020
TRASH COMPACTOR KITCHENAID KUCS03FTSS0 Arrived on site to test unit for unit making Loud noise. Test unit and kind motor making loud noise. Will order new motor W10439651 WPW10451272 Power screws. ; ordrng 1 W10439651 (MOTOR ) and 2 WPW10451272 (POWER SCREW )s
Near Temple, TX 76504
Jonathan M
Job Details: 02/11/2020
WASHER AMANA NTW4516FW3 Arrived on site for washer with broken knob. Inspected unit and found knob and switch broken at the stem. Replaced both knob and switch and tested unit. Unit is now working as designed. Call complete.
Near Round Rock, TX 78664
Wesley
Job Details: 02/11/2020
WASHER MAYTAG MVWB835DW Arrived onsite and replaced washplate. Customer also advised that sound is missing. Ordering panel to repair sound. ; ordrng 1 W10861510 (console)
Near Leander, TX 78641
Paul
Job Details: 02/11/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for a microwave with the hood lamp not working. I found the bulb filament broken. I replaced the bulb and the light is working as designed. Call complete.
Near Austin, TX 78703
Richard
Job Details: 02/11/2020
ICE MACHINE KITCHENAID KUIA18PNLS11 Arrived onsite for the ice machine needed to be clean and looked at. Removed all ice from machine and took drain pan and hoses off and cleaned them and did a cleaning cycle using Affresh. Advised customer on how to do the cleaning cycle. Complete
Near Kyle, TX 78640
Jacob
Job Details: 02/11/2020
MICROWAVE WHIRLPOOL WMH31017HB2
Near Woodway, TX 76712
Jonathan M
Job Details: 02/11/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for washer that was spinning unbalanced loads. Inspected unit and work area. Place unit in service diagnostics and found no error codes. Ran an auto cycle and the unit operated as designed. Customer showed me a video of the unbalanced load. Pulled off front panel and inspected shocks and suspension. All checked good. Ran a load with clothes in a regular cycle and then a drain and spin. Unit feet were unbalanced. Leveled the washer and tested unit. Unit is operating as designed. Call complete.
Near Leander, TX 78641
Paul
Job Details: 02/11/2020
DRYER MAYTAG MEDX655DW1 Arrived onsite for a dryer with the control knob not working. Mr stated that the dryer works fine but the timer doesn’t advance. I found 121VAC to the timer motor and it not turning. I replaced the timer and tested the unit. The unit is working as designed. Call complete.
Near Austin, TX 78739
Luis
Job Details: 02/11/2020
REFRIGERATOR KITCHENAID KSCS23FTMS02 "Arrived on site for unit not working correctly. Power cycled unit,found unit shutting on and off,diagnosed faulty main control causing unit to power on and off. Installed the updated control kit,powered unit on,unit ran through a self diagnostics and powered on."
Near Austin, TX 78756
Scott
Job Details: 02/11/2020
RANGE WHIRLPOOL WEG730H0DS0 "Arrived site , replaced main control ,harness . Tested unit all is checking normal with commands . No gas leaks detected at time of service . Job complete .
Near Jarrell, TX 76537
Jonathan S
Job Details: 02/11/2020
RANGE WHIRLPOOL WFC150M0EB3 (DM) Arrived on site for oven door glass broken. Inspected unit and work area. Found the interior glass broken. Will need to order inner glass to complete repair. . ; ordrng 1 WPW10620754 (INNER GLASS)
Near Gatesville, TX 76528
James
Job Details: 02/11/2020
REFRIGERATOR KITCHENAID KRFF507ESS00 Arrived on site and found leak in sealed system. Unit still partially cooling in fresh food section. Installed new drier and repaired failed braised connection. Vacuumed and tested for leaks. Charged with 5.5oz 134a and tested. Unit beginning to cool. Job complete
Near Austin, TX 78703
Richard
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite for the refrigerator ice maker not working. During testing found that the water was turn off. Turn water on and tested ice maker and it works good and filled with water. Complete
Near Austin, TX 78747
Jacob
Job Details: 02/11/2020
RANGE WHIRLPOOL WFG525S0JS0 "Arrived onsite for damaged to top panel. Looked at the panel, found the dent. Replaced panel. Tested unit. No issues at this time. Job complete"
Near Waco, TX 76712
Jonathan M
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Attempted to replace the fill tube and blue wires were cut during the exchange. Ordering left hand stainless door and office will need to contact extended warranty for authorization and customer for reschedule date (if applicable) ordrng 1 W11129497 (dor-fip)
Near Austin, TX 78702
Jacob
Job Details: 02/11/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for unit not getting water out of the clothes. Tested unit. Unit working as designed. No error codes or No issues at this time. Gave customer instruct on using the other options for possibly heavier items. No leaks at this time. Customer already has LBH. Job complete
Near Pflugerville, TX 78660
Andy
Job Details: 02/11/2020
DISHWASHER MAYTAG MDB4949SDH3 Arrived on site for dishwasher turning off mid cycle. Tested and inspected unit and found failed controls.No repairs are to be done at this time. No water leaks present at time of service.
Near Austin, TX 78735
Kevin
Job Details: 02/11/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site and replaced control boards, evaporator motor, diagnosed on previous visit. Ensured thermistor was in the correct location, no water leaks from connections at time of service, job complete"
Near Austin, TX 78741
Richard
Job Details: 02/11/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for the washer leaking. Apartment complex switched the unit out. Was not able to talk to customer. Ran diagnostics and found no leaks and issues. Washer is working to manufacture specs. Complete
Near China Spring, TX 76633
Jonathan M
Job Details: 02/11/2020
DRYER WHIRLPOOL WED6620HC1 "Arrived on site prior that was making a rattling noise. Inspected unit and work area. Place unit in a normal operation and immediately heard the rattling sound coming from the dryer. Remove front panel and checked blower wheel, and housing. Placed unit in a normal dry cycle again and found a bracket vibrating against the metal frame. Also noticed the blower wheel cover was vibrating against the frame. Placed sound pads on the front panel and tested unit. Unit worked as designed without a rattle. Call complete."
Near Austin, TX 78741
Richard
Job Details: 02/11/2020
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for the dryer door not closing properly. Apartment complex had which the unit out was not able to talk to customer.. upon inspection found that the apartment complex had reversed the door but wrongly causing the door to not shut correctly. Found that the door was reversed upside down. Reversed the door back to normal position and door is closing and opening correctly. Dryer tested fine. Complete
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 (DM) Arrived on site for refrigerator having power failure intermittently. Inspected unit and work area. Performed diagnostics mode and tested all operations. All tested good. No water leaks detected. Could not get unit to reproduce power failure. Replaced main control board.
Near Austin, TX 78745
Leonardo
Job Details: 02/11/2020
MICROWAVE KITCHENAID KOCE500ESS07 "Arrived on site to test unit for uni not starting. Test unit and kind no light coming on and unit giving open close door error. Test unit and found bad switches, will order new switch harness W11356969 and new fuse W11188752.. ; ordrng 1 W11188752 (FUSE) and 1 W11356969 (HARNESS INTERLOCK)"
Near Austin, TX 78738
Brandon
Job Details: 02/11/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 "Arrived on site for customer complaint of unit not making ice or dispensing water, found house water supply line was not on. Instructed customer to contact builder, unit needs to be uninstalled in able to access water supply."
Near Buda, TX 78610
Robert
Job Details: 02/11/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer making a squeaking noise. Ran diagnostics and tested functionality. Replaced motor and cam and calibrated but noise is still present. Ordering parts ; ordrng 1 W11170319 (CONTROL ) and 1 WTW4816FW2 (SUSPENSION )
Near New Braunfels, TX 78130
Robert
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Arrived onsite for refrigerator making a noise. Upon inspection we found that the freezer evaporator motor was making noise. Replaced the motor and tested. No noise detected. Complete
Near Temple, TX 76502
James
Job Details: 02/11/2020
MICROWAVE BOSCH HMV8051U/01 Arrived on site and tested operation. Found switches to be good but the door is not activating the switches. Inspected with door closed and found that the upper strike is not making contact with the switch. Inspected strikes and found upper to be curved inward. Warmed lasting with heat gun and reshaped to straighten strike. Tested operation and found unit working properly. Job complete
Near Austin, TX 78702
Leonardo
Job Details: 02/11/2020
RANGE KITCHENAID KSGG700ESS1 Arrived on site to test unit for gas smell. Test unit and found no leaks detected at this time. Advised customer about gas smell coming from oven to be normal when igniting. Job complete.
Near Leander, TX 78641
Lou
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise the unit was making and it sounded like the evaporator fan rubbing on ice. I removed the Evap cover and found where the blades of the evaporator were laid over under the fan blades which tells me that there was ice build up on the evaporator. When I attempted to test the Evap fan in diagnostics test #3, the fan did not come on. I removed and replaced the Evap fan/harness and retested and the unit is operating as designed. I advised the customer of my findings and repairs. In diagnostics test #7, I set the defrost timing to #2. No water leaks observed during service, job completed."
Near Austin, TX 78703
Leonardo
Job Details: 02/11/2020
DISHWASHER KITCHENAID KDTE204EPA1 Arrived on site to test unit for water leaking. Test unit and found diverter leaking. Replaced sump and motor. Test unit no leaks present at this time job complete.
Near Austin, TX 78703
Richard
Job Details: 02/11/2020
DISHWASHER THERMADOR DWHD640JPR
Near Cedar Park, TX 78613
Paul
Job Details: 02/11/2020
DISHWASHER KITCHENAID KDFE104HPS0 Arrived onsite for the dishwasher that is not turning on. I found the unit coming on but not pumping water. I found an F4E3 stored error code. I found 116VAC to the pump and it not running. The pump will need to be replaced. Ordering W11085683 PUMP&MOTOR. .; ordrng 1 W11085683 (PUMP&MOTOR)
Near Buda, TX 78610
Kevin
Job Details: 02/11/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and replaced all parts recommended by techline on previous visit, washer will now complete a diagnostic cycle. No water leaks detected at time of service, job complete"
Near Killeen, TX 76542
Al
Job Details: 02/11/2020
MICROWAVE FRIGIDAIRE LFMV164QFA "Arrived to inspect microwave blowing fuses.Confirmed the complaint and and removed and replaced the monitor switches, fuse, switch lever and interlocks.Reassembled and unit still continues to blow fuses. Customer had electrical outlet checked and serviced by an electrician and outlet works as designed.
Near Austin, TX 78752
Luis
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site for door issues. Adjusted gasket seal checked door operation good,checked gasket seal good to cabinet"
Near Austin, TX 78749
Richard
Job Details: 02/11/2020
OVEN WHIRLPOOL WEE510S0FS2 Arrived onsite for the oven door handle broken. Replaced the handle and screws and trim vent and spacers. Door tested fine. Complete
Near Leander, TX 78641
Lou
Job Details: 02/11/2020
DISHWASHER KITCHENAID KDTE234GPS0 "arrived on site to inspect dishwasher door issues. Upon further inspection, I found the unit door badly rubbing on the left upper corner. Using the leveling legs, I leveled the unit and tested. Had the customer test the door and she approved. Unit is operating as designed. No water leaks observed during service, job completed."
Near Round Rock, TX 78664
Wesley
Job Details: 02/11/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onnsite and replaced control and led control. Unit is still not illuminating the deli drawer control. Ordering the deli drawer and returning with harness. ; ordrng 1 W10815668 (dor-fip bl)
Near Leander, TX 78641
Lou
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice bin with ice in it. Customer advised that the ice in the bin is from the weekend and wasn’t working up until then. When I opened the left RC door, I found the ice chute gasket/seal not seated correctly. I adjusted it so that it creates a seal in between the ice bin and chute. While correcting the gasket, the ice maker was harvesting and dropped ice and then the fill tube dispensed water into the tray. I recommended that the customer watch the ice maker and if they see that it’s not making ice again to contact the office. I leveled the unit and checked the temp settings. No water leaks observed during service, job completed."
Near Austin, TX 78748
Kevin
Job Details: 02/11/2020
WASHER WHIRLPOOL WFW8640BW0 "Arrived on site and found customer is experiencing some water dripping from where Bellow makes contact with door at the very bottom. Cleaned glass surface to remove any buildup and found seal has improved and it is no longer leaking. Bellow is not torn or damaged
Near China Spring, TX 76633
Jonathan M
Job Details: 02/11/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for washer were customer had a question about the load and go. Inspected unit and work area. Customer advised she was not getting soap into the dispenser. Tested unit and unit began to dispense soap. Checked her load and go reservoir. The reservoir was full. Tested unit several other times and the unit dispensed soap. Advised customer on how to use and went over user care guide. Call complete.
Near Waco, TX 76705
Jonathan M
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 "Arrived on site for refrigerator that wasn’t dispensing ice. Inspected unit and work area. Customer explained that he hadn’t had ice drop since February 1st. I removed the ice bin and found one tray of ice dispensed from the icemaker. When removing, I found the icemaker going through another harvest. Held down the door switch and the icemaker completed a harvest, filled with water, and ran the ice box fan. Advised customer that everything was working as designed at this time but to call back if he had any further problems. Call complete."
Near Austin, TX 78746
Kevin
Job Details: 02/11/2020
WASHER WHIRLPOOL WFW9550WW00 "Arrived on site and found tenant has a video of water leaking from between the door and Bellow, insured glass on door and Bellow were clear of debris and ran a test cycle and then an entire normal cycle and washer did not leak. No water leaks from connections at time of service, job complete.
Near Manor, TX 78653
Scott
Job Details: 02/11/2020
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived on site for MW not heating . Micro switches checked normal . Found mag has failed . Recommended mag ,cap diode . Small chance transformer as well. Unit vents back into room , lots of grease build up in MW cabniet .
Near Round Rock, TX 78664
Wesley
Job Details: 02/11/2020
DISHWASHER KITCHENAID KDTM354DSS3 Arrived onnsite and repaired DW motor issue by replacing sump and motor. Unit is now operating as designed. Unit is leak free.
Near Killeen, TX 76549
Al
Job Details: 02/11/2020
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived to inspect microwave not powering on.Checked power at the outlet and outlet was defective.Ran an extension cord to the closest outlet and unit works as designed.Office of apartment complex notified of the issue.Job complete Unit passed the 2 minute water cup test.
Near Round Rock, TX 78681
Andy
Job Details: 02/11/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived on site for left RC door issues. Tested and inspected unit and found failed left RC door. Removed failed part and replaced with. Found UI will need to be replaced as well. Ordering needed part. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11099340 (cntrl-elec)
Near San Marcos, TX 78666
Robert
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for refrigerator icemaker leaking. Ran diagnostics and found that the water leak is coming from the water tube not sealing correctly at the water valve. Reseated tube and tested. No leaks detected at time of service. Complete
Near Austin, TX 78734
Brandon
Job Details: 02/11/2020
DRYER LG DLE9577SM "Arrived on site for customer complaint of unit not heating, found proper power, found hi limit tstat was blown, I replaced under warranty, and informed customer if it happens again will need heater assembly."
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/11/2020
REFRIGERATOR KITCHENAID KFIS29PBMS03 "Arrived on site for refrigerator freezer not freezing. Inspected unit and work area. Found ice buildup on freezer evaporator. Performed diagnostics mode and found control reading opened defrost sensor. Gained access to sensor, tested and found opened. Will need to replace evaporator fan motor assembly to repair. Removed failed evaporator assembly and installed new. Tested all operations. All tested good, no water leaks detected.