Near Waco, TX 76710
Jonathan M
Job Details: 07/22/2020
MICROWAVE WHIRLPOOL WMH31017HB2 "Arrived on site for microwave light that won’t turn on. Inspected unit and work area. Customer advised that after the light went out before, they had replaced it with an LED bulb. They advise that since replacing the bulb the light has not worked. I called Techline and spoke to Sterling SR# 7728381448. I asked him if LED bulbs are compatible with these units and he advised that they are not. He said that the LED bulbs can cause issues with the tracks and control of the unit due to the LED bulbs working differently and sending back improper voltage. He advised to try and replace the lightbulb and if that did not work, he advised that the LED bulb may have caused a shortage in the control.
Near Georgetown, TX 78628
Lou
Job Details: 07/22/2020
REFRIGERATOR FRIGIDAIRE FFSC2323TS8 "Arrived on site to inspect refrigerator noises. Upon further inspection, I could hear a slight thump noise which appeared to be refrigerant going through the lines. Removed the back panel and could hear the inverter control vibrating. Attempted to correct and placed a piece of folded cardboard in between the inverter housing and compressor and the noise stopped. When the compressor came on, it made a loud banging noise as if the piston was crashing against the compressor liner. I contacted Electrolux techline and advised of my findings and they advised to replace the compressor. I am ordering the compressor, access valve, drier, inverter board and CNOTE-2HR JOB. No water leaks observed during service, office to schedule return service.; ordrng 1 5303305677 (drier/filter) and 1 5304502967 (tube-connector) and 1 5304512654 (COMPRESSOR) and 1 5304521262 (INVERTER ) and 1 CNOTE (2HR JOB)"
Near Lakeway, TX 78734
Brandon
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Arrived on site for customer complaint of unit not cooling in fresh food section and not making ice, found evaporator covered in ice in fresh food section. Customer has AHS, but they will not cover ice maker issue, we need to fix the cooling issue first in order to determine weather or not there is in fact an ice maker issue.
Near Austin, TX 78730
David Z
Job Details: 07/22/2020
RANGE JENN-AIR JDRP548WP03 "Arrived on site to diagnose range with control panel that has blacked out on customer twice. Checked for error codes and did not find any. Called tech line and spoke with Butch, SR7728385498. Butch recommended we replace the keypad and display board as well as the power supply for it behind. Ordering both parts and 2 man job, as this requires front panel to come off Office to reschedule 2 man job. ; ordrng 1 2MAN (2MAN JOB) and 1 WPW10145531 (cntrl-elec) and 1 WPW10464534 (cntrl-elec)"
Near Manor, TX 78653
Eman J.
Job Details: 07/22/2020
REFRIGERATOR FRIGIDAIRE LFTR2032TF Arrived onsite for previous diagnosed parts. Replaced part. Tested system. Everything works as designed. Job complete.
Near Bertram, TX 78605
Paul
Job Details: 07/22/2020
DISHWASHER BOSCH SHX68T56UC/07 Arrived onsite for a dishwasher not turning on. I found 120VAC out of the wall outlet. I found no power at the main control. I found the terminal block in the Bosch power supply box burned up. The terminal block needs to be replaced.; ordrng 1 00628793 (TERMINAL)
Near Lakeway, TX 78734
Luis
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived on site for no cool. Freezer completely warm,removed fresh food evaporator cover,found heat exchanger lines heavily corroded,ran test 4 add small amount of soap to heat exchanger lines,small bubbles forming at heat exchanger lines called tech support
Near Austin, TX 78759
Eman J.
Job Details: 07/22/2020
REFRIGERATOR JENN-AIR JS42NXFXDE01 Arrive do onsite for previous diagnosed parts. Found that door ordered was wrong door. Ordering door refrigerator W10800805( make sure it’s the refrigerator door)screws W10851443( screws need to be researched) and light W11462342. Office please reschedule customer. ; ordrng 1 W10800805 (dor-fip bl) and 5 W10851443 (screw)s and 1 W11462342 (LIGHT )
Near Bee Cave, TX 78738
Robert
Job Details: 07/22/2020
DRYER WHIRLPOOL WED8900BW0 "Arrived onsite to replace motor, catch and switch. Replaced parts, tested unit and unit functions correctly. Job complete."
Near Bastrop, TX 78602
Scott
Job Details: 07/22/2020
DISHWASHER BOSCH SHXM4AY55N/01 "Arrived on site for dishwasher not draining , found knock out in disposal was still in placed . Removed plug . All checking normal . No water leaks detected at time of service. Job complete ."
Near Leander, TX 78641
Jonathan S
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KRFF302ESS01 Arrived on site for refrigerator not cooling. Inspected unit and work. Found unit at ambient temperature. Measured amp draw at compressor at .4 amps. Gained access to evaporator and found restriction in sealed system. . ; ordrng 1 W11459354 (EVAP) and 1 WP978025 (ACCESS VALVE ) and 1 WPW10143759 (DRIER) and 1 WPW10507886 (COMPRESSOR )
Near Austin, TX 78757
Wesley
Job Details: 07/22/2020
DISHWASHER GE GSD2100V50BB "Arrived onsite for burning and flame underneath. Found that unit may have had major damage and failure to the harness and motor and returning with parts pending autho. Unit will not drain and will not heat, but it fills and the wash motor runs. Ordering timer, harness and spray arm, and returning with full motor assembly and heater. Note: diagnosing technician concerned that damage may be extensive due to electrical short and report of flame at time of failure. ; ordrng 1 WD21X10474 (timer) and 1 MAINHARNESS (UNKNOWN ) and 1 WD22X10055 (spray arm weld)"
Near San Marcos, TX 78666
Richard
Job Details: 07/22/2020
WASHER MAYTAG MVWC465HW2 Arrived onsite for the washer leaking. Called the apt maintenance technician to meet me at customer home to discuss where they saw the leak on the washer. According to apt maintenance technician the leak was coming from the top right hand side of the washer. So I filled up washer with water and ran a agitating cycle and no leaks. Ran a drain and spin cycle and no leaks. Added a load of clothes and ran a quick cycle and again no leaks found. I could not duplicate the issue. Advised customer to use and monitor. Complete
Near New Braunfels, TX 78132
Noah D
Job Details: 07/22/2020
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site to inspect fridge for not making ice, upon inspection found ice in container, no motor during operation or diagnostics, found no voltage leaving triton UI, ordering UI and coming back with icemaker to completely fix issue. ; ordrng 1 W11112907 (UI)"
Near New Braunfels, TX 78130
Noah D
Job Details: 07/22/2020
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site to inspect microwave for not heating, upon inspection found the mag making a loud noise and not heating, while trying to uninstall microwave from the cabinets found the drop screws mounted weirdly and unable to detach from cabinet. Instructed customer that we will need the microwave removed to fix it. Office to reschedule after customer has spoke with builder. ; saved tckt"
Near Austin, TX 78758
Wesley
Job Details: 07/22/2020
RANGE KITCHENAID KGRS505XSS03 Arrived onsite and found unit ignitor failed. Replaced with new ignitor. All checks good. Unit is now operating as designed.
Near Austin, TX 78737
Robert
Job Details: 07/22/2020
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived onsite to test unit for RR burner going out. Tested unit and found that unit needed valve to be adjusted to a higher setting. Adjusted setting and unit functions correctly. Job complete.
Near Austin, TX 78748
Leonardo
Job Details: 07/22/2020
RANGE WHIRLPOOL WFG535S0JS0 Arrived on site to test unit for oven not igniting. Test unit and found unit clicking but not making contact with burner. Replaced ignitor test unit and unit test good job complete.
Near Belton, TX 76513
Al
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Arrived to inspect ice maker leaking.Confirmed the complaint and found the ice box fan was defective and running on low speed causing the watery leaks into the ice container.Removed and replaced the the fan.Reassembled and unit tested as designed.Customer advised the lighting in the freezer, top of refrigerator and side walls were all out.Confirmed the only two light working were the two underneath the ice maker.Ordering the top, freezer and side wall lighting.Office to reschedule with customer for return service appointment.Needs more work ; ordrng 1 CNOTE (AUTHORIZATION ) and 3 W10758333 (MODULE FOR TOP OF FF SECTION )s and 1 W10758333 (MODULE FOR FREEZER SECTION )"
Near Austin, TX 78757
Wesley
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KSRP25FNBL00 Arrived onsite and replaced failed icemaker. Unit is now operating as designed.
Near Georgetown, TX 78633
Lou
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to inspect refrigerator ice melting in the ice bin. Upon further inspection, I found the ice bin door gasket badly crimped. I removed the ice chute plate and found the plate gasket badly torn. Also found the unit not leveled. I placed some permagum around the plate gasket to help seal it. I am ordering the the ice bin door, ice chute plate and some grease. No water leaks observed during service.; ordrng 1 W10837274 (plate) and 1 W11171728 (door-ice) and 2 WP542638 (grease)s"
Near Austin, TX 78759
Luis
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM07 "Arrived on site for no cool. Removed compressor cover,found oil in compressor compartment,traced oil to manufacture weld joint at process stub. Replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly ; used 1 W10896678 (COUPLER ), and 1 W10896689 (COUPLER) from stock"
Near Georgetown, TX 78628
Lou
Job Details: 07/22/2020
REFRIGERATOR UNKNOWN KSSS42QHX00 "Arrived on site to inspect refrigerator water dispenser spraying water. Upon further inspection, I tested the water dispenser and water sprayed from the tube inside the door liner. I advised the customer that the door would have to be ordered and they provided a video from YouTube that showed an individual replacing the water tube by removing the liner. I advised the customer that removing the liner would damage the insulation inside the door and would create more problems with cooling. I contacted techline and spoke to Dave and advised of my findings and what the customer requested. Dave advised to not remove the liner duel to potential cooling issues after replacing the liner and recommended ordering a door I spoke to my Service Manager and explained the situation and he recommended to not remove the liner due to potential future cooling issues as well.
Near Austin, TX 78733
Luis
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL KBSD602ESS01 "Arrived on site for no lights in freezer and in fresh food. Diagnosed a defective led module,replaced bottom right freezer led module,powered unit on all leds working as designed. ; used 1 W11462342 (LED MODULE) from stock"
Near Cedar Park, TX 78613
David S
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived on site for fridge making a noise. I spoke with maintenance and they played the video of the sound for me. I inspected the unit and work area. It sounded like the compressor ramping up to build pressure. I gained access to the compressor and tested the windings. I found the compressor good, and the start device working as designed. I found no ice build up on the evaporator. The noise they are hearing is the compressor ramping up to build pressure and once it reaches pressure it slows down to a dull hum. The unit is operating as designed. No water leaks detected."
Near Lakeway, TX 78734
Brandon
Job Details: 07/22/2020
REFRIGERATOR KENMORE 795.7204331 "Arrived on site for customer complaint of unit not cooling in both sections, found sealed system leak, compressor running, condenser cool to touch, compressor, freezer evaporator, filter drier and access valves.
Near Austin, TX 78748
Eman J.
Job Details: 07/22/2020
OVEN WHIRLPOOL WFG515S0ES1 Arrived onsite for oven door hinge broken. Tested system. Oven needs new hinge.
Near Leander, TX 78641
Paul
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW01 Arrived onsite for a refrigerator not cooling to replace the previous diagnosed parts. I verified the leak in the evaporator. I evacuated the refrigerant that was still in the system. I replaced the evaporator and the drier. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.8 oz’s of R134A refrigerant. I tested the unit and found a good frost pattern on the evaporator and the unit is working as designed. The unit is not connected to a water supply. Call complete.
Near Georgetown, TX 78633
Cliff
Job Details: 07/22/2020
OVEN WHIRLPOOL WFE540H0AS0 Arrived on site to replace bake element for oven. Replaced element and tested unit. Found all is functioning properly at this time.
Near Cedar Park, TX 78613
David S
Job Details: 07/22/2020
OVEN WHIRLPOOL KODE500ESS00 Arrived on site for oven not heating properly. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a temperature test on the unit and found preheat was 10 degrees lower than display temp. I adjusted both the upper and lower oven ten degrees higher. I spoke with customer about the repair.
Near Austin, TX 78703
Jacob
Job Details: 07/22/2020
WASHER WHIRLPOOL WFW97HEDC0 Arrived onsite to replace part. Replaced part. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Hewitt, TX 76643
Jonathan M
Job Details: 07/22/2020
REFRIGERATOR JENN-AIR JFX2897DRM02
Near Austin, TX 78737
Robert
Job Details: 07/22/2020
MICROWAVE WHIRLPOOL WMH76719CS0 Arrived onsite to test unit not recognizing door open/closed. Tested unit and found bad switches and interlocks. Replaced all three switches and both interlocks. Tested unit and unit functions correctly. Job complete
Near Lakeway, TX 78734
Brandon
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KSSP48QMS00 "Arrived on site for customer complaint of unit not producing ice, found ice maker would not harvest when jumped, found failed ice maker, I replaced ice maker, unit tested good."
Near Austin, TX 78721
Jacob
Job Details: 07/22/2020
DISHWASHER KITCHENAID KDTE104DSS1 Arrived onsite for unit giving same error code. Tested unit. Replaced control once again. Tested unit again. Still did not fix the issue. Found that the sump and motor is bad.
Near Austin, TX 78733
Luis
Job Details: 07/22/2020
ICE MACHINE KITCHENAID KUIC15NRTS1 "Arrived on site for no ice. Ran diagnostics water entering reservoir pump powered on,during drainage external drain pump making loud noises,compressor powered on no frost forming on evaporator,diagnosed a leak in the system,light switch making clicking noise and light not powering on. Diagnosed u it would need a new light switch,compressor,evaporator,access valve and filter drier.
Near Killeen, TX 76542
Al
Job Details: 07/22/2020
DISHWASHER WHIRLPOOL WDF520PADM6 "Arrived to inspect dishwasher not washing properly.Ran diagnostics test mode and unit tested as designed.Ran the customer through things to expect and found the customer had tried several types of pods.I advised her to run a normal, high temperature and heated dry cycle and the performance will improve.All water lines were dry at the time of service.No parts needed. Diagnostics test mode reset the control.Job complete"
Near Leander, TX 78641
Lou
Job Details: 07/22/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered part. Due to the broiler drawer panel being damaged I was to replace it. I am ordering another panel and CNOTE-TECH TO INSPECT. Office to schedule return service.; ordrng 1 CNOTE (TECH TO INSPECT) and 1 W10482110 (panel-drwr)"
Near Austin, TX 78738
Robert
Job Details: 07/22/2020
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived onsite to test unit for clumping ice. After inspection found that ice maker was overfilling. Replaced icemaker, tested unit and unit functions correctly. No leaks detected at this time. Job complete."
Near Austin, TX 78728
Kayman
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Arrived onsite for refrigerator no cool in both compartments. Upon inspection I found that the compressor was running but very quiet. I also found all fans functional. I could not get the unit into diagnostics so I replaced the control box in hopes to remedy the no cool. I checked the evaporator after power up for any frost pattern but there was none I also noticed that the evap coils weren’t even getting slightly cold. Will need a sealed system repair on this unit. Requesting SS tech and 2 hour job. Office to RS. ; ordrng 1 LOCKRING (LOCK RING ) and 1 W10913906 (coupler) and 1 W11107829 (DRIER ) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR )
Near Austin, TX 78745
Kevin
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site and found another company had attempted to replace icemaker and had not seated the fill tube into the icemaker properly. Took pictures of ice in the freezer, replaced icemaker correctly and removed most of the ice but freezer will still need to be completely defrosted to correct issue. Customer is aware they need to defrost refrigerator for two days. No water leaks from connections at time of service, Job complete"
Near Austin, TX 78705
Leonardo
Job Details: 07/22/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Jarrell, TX 76537
Tyler
Job Details: 07/22/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher not draining or cycling properly. After running diagnostics I could not find any error codes or software issues with the unit after inspecting how the unit was installed I found that the drain court in the disposal was not properly take it out there for the dishwasher not draining to where it was connected on the side of the disposal. After clearing the court I was able to retest dishwasher and it is fully functioning as designed. Call complete
Near Austin, TX 78705
Leonardo
Job Details: 07/22/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for refrigerator having ice clumping up. Inspected unit and work area. Found water getting to bottom ice bin and causing ice to freeze together (see Sd-pic). Found water chute to ice maker spreading open and causing water to come out of chute. Added zip tie at end of chute to correct failure. Advanced cycle ice maker and monitored operation. All tested good, no water leaks detected."
Near San Marcos, TX 78666
Richard
Job Details: 07/22/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived onsite for the oven not working. During testing found that there is 120 vac going to the ignitor but it’s not coming on causing the issue. Replaced ignitor and found that the new IGNITOR was defective ordered parts and schedule customer .; ordrng 1 W11176454 (igntr-oven)"
Near Austin, TX 78703
Jacob
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KUWR304EBS Arrived onsite for unit unit having damage to mini refrigerator. Saw damage to door. Replaced door. No issues at this time. Job complete
Near Cedar Park, TX 78613
David S
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for fridge filter housing being broken. I inspected the unit and work area. I found the filter housing flap broken. I replaced moved the damaged filter housing and replaced with new. I placed there filter into the housing and tested the unit. No water leaks detected.
Near Kyle, TX 78640
Richard
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator ice maker not working properly. Ran diagnostics and found no issues with the ice maker. Customer stated that they have been getting a lot power surges which is more likely causing the ice maker issue. Advised customer to monitor.
Near Waco, TX 76710
Jonathan M
Job Details: 07/22/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher that’s not spraying either spray arm. Inspected unit and work area. Please do an in-service diagnostics and found an F4 E3 (wash motor not running) error code. Placed unit into an auto test and pump and motor would not recirculate water. Ordering pump and motor and office will need to contact customer for reschedule date due to out of stock parts. ; ordrng 1 W11085683 (pump&motor)
Near Buda, TX 78610
Kevin
Job Details: 07/22/2020
WASHER MAYTAG MVWB765FC3 on site and was able to remove seized agitator, replaced gearcase, stator, and slider diagnosed on previous visit. After replacement washer is operating properly, job complete"
Near Canyon Lake, TX 78132
Noah D
Job Details: 07/22/2020
RANGE WHIRLPOOL WFG525S0HV1 "Arrived on site to inspect range for not lighting correctly, upon inspection found the igniter dirty and panel bent, ordering correct panel and igniter, instructed customer to speak with builder about damage to panel and door. Office to reschedule ; ordrng 1 W11044910 (PANEL ) and 1 W11194809 (IGNITER )"
Near Salado, TX 76571
Tyler
Job Details: 07/22/2020
RANGE JENN-AIR JES9800BAS Arrived on site to repair damaged user interface on range. After installing the new interface and retesting the oven there were no error codes the oven had full functionality and entire unit is working as designed. Call complete
Near Austin, TX 78735
Kevin
Job Details: 07/21/2020
WASHER GE GFWN1100L3WW "Arrived on site and inspected washer and found concrete ballast mounting points on tub have failed. Concrete ballast is no longer secure, started the washer on a normal cycle and it filled with water, is agitating properly and when cycle is canceled water drains out properly.
Near Killeen, TX 76542
Tyler
Job Details: 07/21/2020
DISHWASHER GE GDF510PSD2SS Arrived on site for dishwasher that was not completing Cycles or heating. After further inspection I found that although the. Dishwasher was running it was stopping midcycle due to the main control board underneath the dishwasher is not working correctly also the heating element as well as the thermostat that controls the heating element will need to be replaced. Office to reschedule due to some parts being available. I also need the offices help to look up the thermostat needed for this unit; ordrng 1 WD05X24776 (ELEMENT ) and 1 WD21X22278 (kit main board)
Near Austin, TX 78725
Eman J.
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher not washing. Tested system. Found pump and motor faulty. Replaced part. Tested system. Everything works as designed. Job complete.
Near Round Rock, TX 78665
David S
Job Details: 07/21/2020
WASHER MAYTAG MVWB855DC4
Near Waco, TX 76705
Jonathan M
Job Details: 07/21/2020
WASHER MAYTAG MVWC565FW0 Arrived on site for washing machine that won’t complete a cycle. Inspected unit and work area. Placed unit in service diagnostics and found an F5 E2 (lid lock fault) and F2 E1 (stuck key) error codes. Placed unit in an auto testing unit would not start due to the lid lock not locking. Replaced latch and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78734
Wesley
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL JDB9200CWX3 Arrived onsite and replaced upper tracks. Advised customer on repair. All checks good. Unit is now operating as designed.
Near Canyon Lake, TX 78133
Noah D
Job Details: 07/21/2020
REFRIGERATOR MAYTAG MFX2676FRZ00 "Arrived on site to install main control due to loss of cooling, replaced board and tested for compressor voltage, all voltage was returned and ice maker auger worked. Instructed customer to inspect temps throughout day. Complete"
Near Manor, TX 78653
Cliff
Job Details: 07/21/2020
REFRIGERATOR LG LBC22520SW Arrived on site to perform sealed system repair for refrigerator. Replaced compressor and filter dryer. Pulled Vacuum on the unit and charged with proper amount of refrigerant. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Killeen, TX 76549
Al
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived to inspect freezer compartment frosting issues.Customer had the unit defrosted upon my arrival.I disassembled and found the rails had ice chips in the rail preventing the doors from closing completely.I cleared the debris, lubricated the rails and slides so door would close as designed.Also adjusted the temperatures in both compartments.Reassembled and freezer door now closes to customers satisfaction.All water lines were dry at the time of service.Job complete"
Near New Braunfels, TX 78130
Richard
Job Details: 07/21/2020
DRYER WHIRLPOOL WED6620HC0 Arrived onsite for the dryer not drying properly. Installed new control board that was ordered and dryer tested good. Complete
Near Leander, TX 78641
David S
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived in site for dishwasher dispenser not working and kick plate missing clips. I installed the missing retainers for the kick plate. I gained access to the filter and found it full of food debris, I spoke to the customer about cleaning the filter regularly. I gained access to the damaged dispenser, and replaced with new. I put the unit through a diagnostics cycle, the unit operated as designed. No water leaks detected."
Near Pflugerville, TX 78660
Cliff
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site to perform sealed system repair for refrigerator. Replaced sealed system components and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78701
Scott
Job Details: 07/21/2020
WASHER WHIRLPOOL WFW560CHW0 "Arrived on site for leaking washer ran diagnostics got off balance load . Ran both test washes , and about 10 mins clean wash cycle . No leaks . Did find where water has leaked out of door . Ordering control and bellow to be replaced . ; ordrng 1 W11322879 (cntrl-elec)"
Near Temple, TX 76502
Al
Job Details: 07/21/2020
WASHER MAYTAG MVWB765FW3 Arrived to inspect washer leaking into the tub when off.Confirmed the complaint and removed and replaced the defective valve.Reassembled and unit tested as designed.All water lines were dry at the time of service.I also zip tied the drain hose.Customer satisfied.Job complete
Near Pflugerville, TX 78660
Kayman
Job Details: 07/21/2020
RANGE WHIRLPOOL WFC310S0ES3 "Arrived onsite for electric range showing F9E0 indicating a mis wiring somewhere most likely at the outlet or terminal block. I tested voltage at the outlet and got 250v I also tested voltage at the terminal block under a load, L1 to N and got 125v L2 to N and got 125v and L1 to L2 = 250v which is slightly high but should not affect the unit. I noticed the display slightly dimmed and flickering when I arrived so I am ordering a control for the unit and returning with the terminal block just in case (W11122536) control. ; ordrng 1 W11122536 (cntrl-elec)"
Near Round Rock, TX 78665
David S
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for freezer light not working. I inspected the unit and work area. I found the freezer switch not engaging and turning the evap fan off. I replaced the switch and tested the light. The light is operating as designed. Job complete. No water leaks detected.
Near Leander, TX 78641
Jonathan S
Job Details: 07/21/2020
WASHER WHIRLPOOL WTW8500DC1 "Arrived on site for washer tripping circuit breaker. Performed diagnostics mode and checked fault codes. Found fault F0-E3, fault is displayed when the main control detects a load size that exceeds the washer’s capacity. Performed test cycle and monitored amp draw. Found all inlet valve function at .08, drain pump at 1.1 circulation pump .71, high spin top out at 3.87 and heavy agitation at .5 amps. Called Whirlpool tech support and spoke with JK. He stated all amp readings are within range. Found customer on GFCI breaker. Possible bad GFCI and recommend to replace with correct ground and polarized breaker/ regular circuit breaker. (SR#7728372838)"
Near Wimberley, TX 78676
Robert
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL GD5DHAXVA00 Arrived onsite to test unit not cooling. Upon arrival unit was fully functional. Unit was cooling and making ice. Could not duplicate issues. Checked for cooling temperatures and fan functions. Job complete
Near Temple, TX 76502
Al
Job Details: 07/21/2020
RANGE AMANA AER6603SFW2 Arrived to inspect range not heating.Confirmed the complaint and found the main harness is burned and will need replacement.Ordering W11171889.Office to reschedule with customer.Needs more work ; ordrng 1 W11171889 (MAIN WIRE HARNESS)
Near Austin, TX 78732
Wesley
Job Details: 07/21/2020
RANGE WHIRLPOOL KGCU462VSS01 "Arrived onsite and found unit sparking again. Made adjustment and corrected.
Near Austin, TX 78747
Leonardo
Job Details: 07/21/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site tested unit for cooling fan not working. Tested unit to 350 no error codes, tested unit to 475 no error codes. Fan working on low and high speed. Advised customer to open bottom drawer when in use to help unit cool quicker."
Near Kingsland, TX 78639
James
Job Details: 07/21/2020
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site and tested operation. Found unit fills with water but recirculating pump making a grinding noise and not running. Found impeller has separated. Installed new pump and tested. Unit tests good. Job complete
Near Georgetown, TX 78633
Tyler
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site to install and repair new door gaskets rail slides and mullians etc. After making all repairs and testing the hardware installed and forming the door gaskets the fridge is now functioning as designed Darren repairs customer stated that a second shelf is now having the same issue as one of the ones that we are installing where the shelf is starting to bow out and cause others shelves to drop and break things they’re gonna need a new glass shelf assembly as well for the secondary shelf. Office to reschedule due to unavailability of shelf; ordrng 1 W11243759 (shelf-glas)
Near Kyle, TX 78640
Kevin
Job Details: 07/21/2020
REFRIGERATOR MAYTAG MFI2570FEW01 "Arrived on site and inspected refrigerator and found light switch inside freezer was jammed with frost and light would not turn on. Cleared frost and if it is operating properly. No excessive frost in the rest of the freezer , job complete"
Near Woodway, TX 76712
Jonathan M
Job Details: 07/21/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02 Arrived on site to install previously diagnosed parts. Inspected unit and work area..; ordrng 1 W11110283 (glass-door)
Near Buda, TX 78610
Jacob
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived onsite to replace part ordered by previous tech. Replaced ice maker. Tested unit. Unit test good. No issues at this time. Job complete
Near Lakeway, TX 78734
Wesley
Job Details: 07/21/2020
WASHER MAYTAG MVWX700XL2 "Arrived onsite and found unit needed to be calibrated for spinning issue. Cleared f7 errors pertaining to spin speed and ran in Diagnostics. Unit is now operating as designed. All is functioning as designed.
Near Waco, TX 76708
Jonathan M
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for refrigerator that’s leaking underneath the icemaker. Inspected unit and work area. Found unit un-level due to flooring. Customer advised that it’s not leaking under the icemaker but underneath the ice bin. Inspected gaskets and Ice door and found no traces of air leaks. Checked ice bin and found no clumping happening in the ice bin but did notice ice was not coming out in cubes but chains due to overfilling. I asked the customer if they had noticed water dripping from the icemaker area. She advised that they had seen that once or twice in the last week. Checked icemaker ice height and found an overfill problem. I called Techline and spoke to Adrian SR# 7728372825. He advised that the issue is probably with water pressure to the icemaker and the unit leaning towards the right causing the water to trickle into the ice bin area and freezing. He advised to make sure that the unit was completely level and turn down the water pressure
Near Leander, TX 78641
David S
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher not drying. I inspected the unit and work area. I entered diagnostics and found no fault codes. I ran the unit through a diagnostics cycle. I spoke to the customer about the use of rinse aid and how it takes 90 days of use with rinse aid for it to cure to tube and racks. I also spoke with the customer about proper loading procedures with the newer dishwashers. The unit is operating as designed. No water leaks detected. Job complete.
Near Austin, TX 78748
Luis
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site for no cool in fresh food. Removed deli drawer found fresh food evaporator heavily incased in ice. Ran diagnostics thermistor reading open ordered defrost thermistor unit will need to be defrosted 24 hrs before return visit
Near Kyle, TX 78640
Jacob
Job Details: 07/21/2020
DRYER AMANA NGD4655EW2 Arrived onsite for unit not heating. Tested unit. Found that cutoff fuse was not giving continuity. Replaced cutoff fuse. Tested unit. Unit test good. No issues at this time. Job complete
Near New Braunfels, TX 78130
Richard
Job Details: 07/21/2020
WASHER MAYTAG MVWX655DW1 Arrived onsite for the washer making a noise during spin cycle. Replaced motor and belt and washer tested fine and no leaks detected complete.
Near Austin, TX 78749
Leonardo
Job Details: 07/21/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for ui error code. Replaced console. Tested unit, unit test good. Job complete."
Near Austin, TX 78747
Luis
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID Ksc24c8eyy02 "Arrived on site for no cool. Removed evaporator cover,found oil on insulation from heat exchanger line,
Near Pflugerville, TX 78660
Andy
Job Details: 07/21/2020
OVEN WHIRLPOOL WFC150M0EB3 "Arrived on site to install previously diagnosed switch, harness and burners. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time."
Near Austin, TX 78729
David Z
Job Details: 07/21/2020
DISHWASHER KITCHENAID KDTM404ESS3 arrived on site to diagnose non draining dishwasher. Performs diagnostic and test cycle. On arrival found standing water. Drain pump was not moving any water. Replaced drain pump and retested. Unit is now draining properly. Call complete. No water leaks found.
Near Marble Falls, TX 78654
James
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KRFF302ESS01 Arrived on site and tested operation. Found ice maker has failed mid harvest and water filter cover not staying latched causing filter to hang down. Installed new ice maker and will return with filter cover. ; ordrng 1 WP12568001 (cover- fil)
Near Austin, TX 78724
Scott
Job Details: 07/21/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site ,replaced control panel . Job complete."
Near Austin, TX 78738
Brandon
Job Details: 07/21/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site for customer complaint of unit not powering on, I replaced console, unit tested good."
Near Austin, TX 78750
David Z
Job Details: 07/21/2020
MICROWAVE KITCHENAID KBHS179SSS05 Arrived on site for report of bulb not producing enough light. Checked bulb and found retaining housing had come uneven from the retaining clip. Adjusted housing and clip to seal bulb. All is now working as designed. Customer verified it is producing proper amount of light. Call complete.
Near Austin, TX 78749
Robert
Job Details: 07/21/2020
DISHWASHER KITCHENAID KDTM804KPS0 "Arrived onsite to test unit for not heating. Put unit in diagnostics and gave FAE2 vent wax motor, FAE3 vent motor, F8E2 inlet valve and F4E2 heater open error codes. Also detected corrosion on connector for vent motor. Need to order harness, heater, inlet valve and vent. Will require 2 hrs. office to reschedule.; ordrng 1 W11330869 (HARNESS ) and 1 W11412298 (HEATER ) and 1 W11414073 (VENT) and 1 W11434044 (INLET VALVE )"
Near Austin, TX 78703
Leonardo
Job Details: 07/21/2020
MICROWAVE JENN-AIR JMC2430IL01 "Arrived on site to test unit for not operating correctly. Tested unit found both right side switches shorted causing unit not to start. Replaced both switches. Tested unit, unit operating good. Job complete."
Near Austin, TX 78734
Wesley
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KSSC48QVS04 Arrived onsite and was advised unit has not not dispenser and controls have not worked on dispenser UI since last repair. Found ice pad shorted. Pads provided are not original gray. Ordering original gray pads. Also found shaft ground out from ongoing grinding. Or sing shaft motor and dispenser bin. Office to reschedule. ; ordrng 1 ICEPAD (LIGHT GRAY ) and 1 WP2318082 (shaft) and 1 WPW10395656 (ice-contnr)
Near Georgetown, TX 78626
Jonathan S
Job Details: 07/21/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site for range oven not working and control flashing. Inspected unit and work area. Performed diagnostics and tested voltage and polarity to the unit, found correct. Tested output voltage from control and found failed control. Removed control and installed new. Tested all operations. All tested good. Spoken with customer on service performed."
Near Leander, TX 78641
David S
Job Details: 07/21/2020
WASHER GE GTW335ASN1WW "Arrived on site for ge washer shaking while in spin and make a loud noise during operation. I inspected the unit and work area. I entered diagnostics and found fault codes 1 through 18. I inspected the gear case and found the gear case leaking oil. I am order the gear case WH38X27335, bolt WH02X24416, control WH22X29556, I am also ordering authorization, 2 hours. The office will schedule when we have authorization.; ordrng 1 CNOTE (2 HOUR GEAR CASE) and 1 CNOTE (AUTHORIZATION ) and 1 WH22X29556 (CONTROL ) and 1 WH38X27335 (platform trans asm k)"
Near New Braunfels, TX 78132
Richard
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for the lights not working in the refrigerator and freezer. Found that the freezer light module was no good. Replaced freezer light module and all lights started to work just fine. Complete
Near Lorena, TX 76655
Jonathan M
Job Details: 07/21/2020
WASHER MAYTAG MVWC416FW1 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace gear case and hub and tested unit. Unit ran as designed. Put unit through calibration mode to ensure premium wash performance. Call complete.