Near Salado, TX 76571
Tyler
Job Details: 07/22/2020
REFRIGERATOR BOSCH B26FT80SNS/01 Arrived on site to repair Bosch refrigerator upon further inspection I refrained from installing the thermostat and air stack due to the fact of the ice formation I found around the drawers was caused from the reservoir water tank leaking into the fresh section which built up enough ice at the bottom of the fridge to layer around dampener motor and wiring inside of the air stack which is what caused it to short out in the first place. we will need to return with a new water tank assembly before installing other parts with it. ; ordrng 1 11021725 (WATER TANK ASSEMBLY )
Near Taylor, TX 76574
Andy
Job Details: 07/22/2020
DRYER MAYTAG MEDB725BW0 Arrived on site for dryer not heating. Tested and inspected unit and found failed thrust-fix and heating element.. Ordering needed parts. Office to schedule return trip.Left unit unplugged and advised customer not to use until repairs are done. .; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WP8544771 (element) and 1 WP8557403 (thrmst-fix)
Near Cedar Park, TX 78613
David S
Job Details: 07/22/2020
FREEZER WHIRLPOOL WZF34X16DW04 Arrived on site for freezer not freezing. I inspected the unit and work area. I found the evaporator covered in ice. I defrosted the unit and replaced the thermistor. I am ordering the control box W10383615 to complete the repair. ; ordrng 1 W11253128 (contrl-box)
Near Salado, TX 76571
Tyler
Job Details: 07/22/2020
OVEN KITCHENAID KODE500ESS04 Arrived on site for him in the head flickering lights after running diagnostics I cannot find any error codes but I did find that there was a short somewhere between and all 4 lights in the oven. We will need to return with the main control to lighten rot plus an additional two of them lights job customer was rescheduled ; ordrng 2 W11292252 (light-oven)s
Near Spicewood, TX 78669
Brandon
Job Details: 07/22/2020
ICE MACHINE WHIRLPOOL KUID508ESS2 "Arrived on site for customer complaint of unit overflowing, found failed thermistor, I replaced thermistor, also found external drain pump was not draining water properly, float switch internally was not registering water level to pump out water.
Near Austin, TX 78754
Andy
Job Details: 07/22/2020
MICROWAVE FRIGIDAIRE FFMV1645TS Arrived on site for microwave door handle issues and door not closing properly. Tested and inspected unit and found failed door assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78757
Wesley
Job Details: 07/22/2020
DRYER WHIRLPOOL MED8630HW "Arrived onsite and found unit operating with severe rattle. Attempted to adjust existing parts and housing as during disassembled testing efforts seemed to correct issue, during reassembly however discovered issue ongoing and seemed related to slight frame damage. Returning with parts and ordering pipe and base plate. Still requires 2 techs. ; ordrng 1 W11215531 (BASE PLATE) and 1 WESLEYONLY (DAVID Z ONLY) and 1 WPW10342188 (pipe-exhst)"
Near New Braunfels, TX 78132
Noah D
Job Details: 07/22/2020
RANGE THERMADOR PRD48JDSGU "Arrived on site to inspect oven for not heating burners and light always on, upon inspection found the light always on, checked settings and found sabbath mode on, changed settings and found all burners turned on. Job complete"
Near VLG O THE HLS, TX 78738
Robert
Job Details: 07/22/2020
DISHWASHER KITCHENAID KDTE304GPS0 Arrived onsite to test unit for spray arms not working. Tested unit and found result of spray arms not working was lack of water pressure from main water source. Customer having plumber come out to take a look. Job complete
Near Austin, TX 78737
Robert
Job Details: 07/22/2020
REFRIGERATOR GE GTL18JBPDRBS "Arrived onsite to test unit not cooling or freezing. Tested unit and found bad start relay and overload. Replaced start relay and overload, tested unit and compressor functions correctly. Unit began the cooling process. Job complete"
Near Killeen, TX 76541
Al
Job Details: 07/22/2020
DISHWASHER JENN-AIR JDTSS247HS0 "Arrived to inspect dishwasher not turning off.I attempted service test mode and unit didn’t turn on. Unable to test unit.The console was on, but went off and never powered on for testing.Ordering console and will return with previously ordered parts.Console is PSP item. Office to reschedule with customer.Needs more work ; ordrng 1 W11337647 (CONSOLE BLACK)"
Near Austin, TX 78752
Eman J.
Job Details: 07/22/2020
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for previous diagnosed parts. Replaced part. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78752
Eman J.
Job Details: 07/22/2020
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for previous diagnosed parts. Replaced part. Tested system. Everything works as designed. Job complete.
Near Temple, TX 76502
Al
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 "Arrived to inspect refrigerator not cooling after recent service.Customer had unit turned off when I arrived.I plugged it in and turned it on and unit never formed any type of frost pattern.All fans were operational.Unit will require a sealed system repair, sealed system tech and authorization and 2 hours.Ordering compressor and all components required for repair..; ordrng 1 876764 (VALVE ) and 1 CNOTE (RESEARCH FOR ANY OTHER NEEDED PARTS FOR SS REPAIR ) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2HOURS ) and 1 W10139462 (COMPRESSOR )"
Near Austin, TX 78745
Kevin
Job Details: 07/22/2020
RANGE WHIRLPOOL WFE320M0JS0 "Arrived on site and inspected range and found cooktop is damaged on the right hand corner, replaced cooktop and range is operating properly, job complete"
Near Round Rock, TX 78664
Andy
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Arrived on site for refrigerator FC frost. Tested and inspected unit and found failed washer on bottom hinge not allowing door to be high enough making gasket hit on hinge allowing air gap. Also found that cabinet has gabs between cabinet and liner. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 8201711 (adhesive) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WP487576 (washer)
Near Florence, TX 76527
Cliff
Job Details: 07/22/2020
REFRIGERATOR GE PYE22KYNFS Arrived on site to install door for refrigerator. Remove door and all necessary components and installed new door. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78745
Kevin
Job Details: 07/22/2020
REFRIGERATOR GE PTS22SHSARSS Arrived on site and inspected refrigerator and found water line to icemaker is cracked. Used some spare waterline and two couplers from truck stock to correct the problem. No water leaks from connections at time of service sent pictures to KB/AHS.
Near Harker Heights, TX 76548
Al
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL KRMF606ESS01 Arrived to inspect KitchenAid French door refrigerator not dispensing water nor making ice.Found the single valve was defective.Removed and replaced it.Reassembled and unit tested as designed and now dispenses water.Ice to follow within 24 hours.All water lines were dry at the time of service.Job complete.
Near Kyle, TX 78640
Leonardo
Job Details: 07/22/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site to test unit. Tested unit found broken wheel tubs. Do not have part on hand. Ordered part #WP8575897(wheel tubs) and part#Wpw10082861(stoppers).. ; ordrng 2 WP8575897 (WHEEL TUB )s and 2 Wpw10082861 (STOPPER)s
Near Georgetown, TX 78633
Lou
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
Near Waco, TX 76712
Al
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived to inspect refrigerator section not cooling properly.Confirmed the complaint and found the fan blade was fighting an ice blockage.Used my steamer to defrost the unit.Removed and replaced the harness and found the golden thermistor was black.Removed and replaced the harness, reassembled and unit now works as designed.Customer told to wait approximately 24 hours for the unit to reach optimal temperatures.All water lines were dry at the time of service.Job complete"
Near Burnet, TX 78611
Paul
Job Details: 07/22/2020
DISHWASHER KITCHENAID KDPE334GPS0 Arrived onsite for a washer not cleaning the dishes and leaving a film on them. A plastic piece broke off. Ms showed me the piece of plastic she found in the bottom of the tub. I checked the racks and all parts were in place. I suspect it was something that was missed when the unit was shipped. I tested the unit in diagnostics and found the dispenser not dispensing rinse aid properly. There were no stored error codes. I replaced the dispenser and tested the unit in diagnostics again. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.
Near Killeen, TX 76542
Al
Job Details: 07/22/2020
DISHWASHER FRIGIDAIRE FGBD2431KF0 Arrived to inspect dishwasher not draining.Confirmed the complaint and found the filter in the bottom of the unit was clogged with debris.Also created a drain loop.Reassembled and also cleared the drain hose with my flexible rods.Unit now operates as designed.All water lines were dry at the time of service.Job complete
Near Burnet, TX 78611
Paul
Job Details: 07/22/2020
WASHER MAYTAG MHW5630HC0 Arrived onsite for a washer to replace the previous diagnosed parts. Arrived confirmed 12VDC to the console and no response. I replaced the console and tested the unit in service test 12. An F3E2 error showed up in the display before the unit would fill. I found the wash NTC connector plugged into J13 instead of J15. I found the resistance on the thermistor in range. I connected the harness to J15 and tested in test 12 again. The unit completed the cycle and worked as designed. Call complete.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for refrigerator freezer light not coming on and FC door not closing all the way. Inspected unit and work area. Found freezer rails off track. Removed ice buildup and was able to correct track . Found failed light bulb. Light is not covered under manufacturer warranty. Tested all other operations. All tested good, no water leaks detected."
Near Austin, TX 78759
Wesley
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KSSO42FMX02 "Arrived onsite and only replaced inverter box. Fans and compressor running, advised customer on repair. Will call back in if temps do not normalize. All visible wire damage corrected with inverter replacement.
Near Round Rock, TX 78664
Kayman
Job Details: 07/22/2020
RANGE WHIRLPOOL WFE525S0HS0 Arrived onsite to install previously diagnosed parts. I installed the control and the unit is working as designed. Job complete.
Near Austin, TX 78750
David S
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KFIV29PCMS00 "Arrived on site for fridge water dispenser not working. I inspected the unit and work area. The customer stated the ice maker stopped working as well, and the compressor is running higher. I tested the ice dispenser, and found it working properly. Was placed the ice dispenser connector in for the water dispenser and the water dispenser was not coming on. I am ordering a new control W10878993, to replace the defective one previously installed.; ordrng 1 W10878993 (cntrl-elec)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Arrived on site for refrigerator not cooling. Measured temperature in FC at 20°. Inspected unit and work area. Found no ice buildup of outer panel from evaporators. Performed diagnostics mode and tested both thermistors and found passed. Gained access to FC evaporator and found restriction in sealed system (see SD-Pic). Will need to replace sealed system components to repair. Office to schedule appointment when ETA is available on parts. .; ordrng 1 876764 (valve) and 1 W10276644 (compressor) and 1 W11116006 (EVAPORATOR ) and 1 WPW10143759 (UV DRIER) and 1 WPW10608485 (EVAPORATOR )"
Near Austin, TX 78732
David Z
Job Details: 07/22/2020
WASHER ELECTROLUX EFLS517STT "Arrived on site to install previously diagnosed parts to,resolve no power issue. Found replacement knob and control were bad and DOA. Replaced knob assy and harness and retested. Unit is now powering on and running as designed. Call complete."
Near Austin, TX 78731
David Z
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived on site for noise complaint coming from refrigerator. Customer pointed out that there was a fairly noticeable buzzing sound fairly often. Could hear the Evap motor buzzing from the freezer compartment. Removed shelves and back cover and could hear motor buzzing. Replaced FC Evap motor and retested. Buzzing is now gone and unit is quiet. Call complete
Near Austin, TX 78739
Jacob
Job Details: 07/22/2020
FREEZER KITCHENAID KRMF706ESS01 "Arrived onsite to replace all parts. Replaced left and right brackets, freezer door and name plate. Tested unit. Unit test good. No issues at this time. Job complete"
Near Paige, TX 78659
Scott
Job Details: 07/22/2020
RANGE GE JB645RK4SS Arrived on site replaced both right side burners and left front . Light still on and rear burner is getting hot . Also found short has occurred at connector on hot surface light . Call to set return .; ordrng 1 WB18X31193 (HARNES MAIN) and 2 WB24T10029 (inf sw control 1500w)s and 2 WB24X25013 (range infinite contr)s and 1 WB27T10668 (light indicator) and 1 WB30T10145 (radiant element)
Near Austin, TX 78725
Jacob
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Arrived onsite to replace parts ordered. Found that UI panel was defective. And that rear control board was missing from package. Re ordered part. Rescheduled with customer.; ordrng 1 W10864261 (cntrl-elec)
Near Belton, TX 76513
Tyler
Job Details: 07/22/2020
DRYER WHIRLPOOL WED5100HW0 Arrived on site to repair dryer that had error code F3E2. After installing a new main control board is an electrode assembly a retest of the dryer and everything is working as designed. Call complete
Near Taylor, TX 76574
Andy
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRF535SWHB01 Arrived on site for refrigerator FC frosting. Tested and inspected unit and found gap in gasket. Removed failed part and replaced with new. Tested unit and all operations are normal. Also instructed customer on use and care and practice for best and making sure door is closed properly. No water leaks present at time of service.
Near Austin, TX 78717
David S
Job Details: 07/22/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for oven not heating. I spoke to the customer and found the display frozen. I power cycled the oven at the breaker. I inspected the unit and found UI errors codes, and it not connected to WiFi. Hike there the lights turned on and off random relays started clicking. I spoke with customer about the unit being connected to WiFi and the whirlpool app. We got the unit connected to WiFi and it worked as designed. I am ordering a panel UI W11297728 to complete the repair. The office will schedule due to it being an expart.; ordrng 1 W11297728 (console)"
Near Round Rock, TX 78664
Andy
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived on site for refrigerator humming noise. Tested and inspected unit and found noise is normal. Showed customer use and care guide on unit noise and instructed on use and care and practice for best performance. No water leaks present at time of service.
Near Kyle, TX 78640
Richard
Job Details: 07/22/2020
REFRIGERATOR JENN-AIR JFFCC72EFP00 Arrived onsite for the refrigerator leaking water in the fresh food compartment. During testing found that the drain was clogged causing water to leak under the filter housing and drawers. Removed drain assembly from back compartment of refrigerator and cleaned it out and steamed out ice build up in drain pan and water drained out. Cleaned and removed all water. Inspected doors and found no issues with the the doors. They are closing just fine. Complete
Near Killeen, TX 76542
Tyler
Job Details: 07/22/2020
WASHER MAYTAG MHW5630HC0 Arrived on site to repair washer not turning on. After installing the main control as well as the power harness between the main control and the UI display I was able to turn the washer on and tested thoroughly for an error codes or other issues. No error codes are shown and washer is working as designed. Call complete
Near Austin, TX 78717
David S
Job Details: 07/22/2020
DISHWASHER KITCHENAID KDTM604KPS0 Arrived on site for dishwasher not powering on. I inspected the unit and work area. I found the outlet had power. I inspected the junction box and found the unit not wired properly. I wired the junction correctly and plugged the unit in. The unit powered on. Job complete no water leaks detected.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for for refrigerator being loud. Inspected unit and work area. Found unit having cabinet vibration. Adjusted leveling feet to square unit. Added sound pads user condenser. Tested operation. All tested good, no water leaks detected."
Near Waco, TX 76707
Jonathan M
Job Details: 07/22/2020
DISHWASHER WHIRLPOOL WDF560SAFM2 "Arrived on site for dishwasher that is not draining all the water out. Inspected unit and work area. Placed in in-service diagnostics and found an F6 E4 (float switch open) error code. Inspected drain hose and found the hose going uphill into a garbage disposal. Ran unit through an auto test and found the unit working as designed. I ran the sink and found water flowing back into the drain hose from her garbage disposal when the water filled the sink and advised the customer that the issue was with her drain hose not looping up before it went into her garbage disposal. I advised her to buy an o-clamp so she can have the camp hold her drain hose to the wall with a screw. For the short term, I used metal tape to hold the drain hose up for her. Unit is working as designed. Call complete."
Near Austin, TX 78746
Kevin
Job Details: 07/22/2020
WASHER WHIRLPOOL WFW92HEFBD0 "Arrived on site and inspected washer and found error codes F3E1, F6E3, F8E2, F5E2, ran diagnostic cycle and valves are good, motor is good, drain pump is good. All functions on washer are operating properly
Near Austin, TX 78729
Wesley
Job Details: 07/22/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site and replaced inner door and console. Unit is now cosmetically correct.
Near Austin, TX 78756
Wesley
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site and found icemaker failed. Replaced icemaker. Unit is now operating as designed.
Near Austin, TX 78733
Leonardo
Job Details: 07/22/2020
VENTHOOD KITCHENAID KXD4636YSS5 Arrived on site to replace motor assembly. Replaced assembly test unit and unit going up but have to hold buttons down. Will need to order new motor assembly requestin 2 hours. ; ordrng 1 2HOURSJOB (2 HOUR JOB ) and 1 W11187731 (MOTOR ASSEMBLY )
Near Austin, TX 78739
Kevin
Job Details: 07/22/2020
DISHWASHER KITCHENAID KDTE204GPS0 "I’ve done site and inspected dishwasher and found sump is leaking. After replacement dishwasher is no longer leaking, no leaks from connections, complete"
Near Briarcliff, TX 78669
Brandon
Job Details: 07/22/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site for customer complaint of unit not starting, found frame was bent just enough to cause door not to close.
Near Georgetown, TX 78628
Cliff
Job Details: 07/22/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose a oven that is giving fan speed error. Tested unit and found upper cooling fan bearings too tight causing it not to start consistently. Replaced upper fan motor and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78628
Jonathan S
Job Details: 07/22/2020
DISHWASHER GE GDF530PSM2SS Arrived on site for dishwasher not starting cycle. Inspected unit and work area. Tested voltage to unit and found correct. Checked door switch and found found reading properly. Found boost button is work as start key and last 2 keys not responding. Called tech support and spoke with Don. He stated to replace UI and have main control. Found on parts lookup not matching unit. Contacted parts department (SR). Was able informed to order parts and will research. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (SCH APT & Research parts) and 1 WD12X24415 (UI) and 1 WD21X26182 (UI HOUSING)
Near Pflugerville, TX 78660
David S
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Arrived on site to install door gasket. I removed the old door gasket and replaced with new. Job complete.
Near San Marcos, TX 78666
Richard
Job Details: 07/22/2020
DISHWASHER WHIRLPOOL KDTE104DSS0 Arrived onsite for the dishwasher not drying properly and washing properly. Ran diagnostics and found that rinse aid was not being used. And all functions tested good and heater came on. Unplug dishwasher and did a reset on the control. Advised customer to use rinse aid and monitor.
Near Georgetown, TX 78626
Lou
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site to install previously diagnosed and ordered part. Due to the water/ice dispenser failing, I removed and replaced the left FC door ad tested. Unit is operating as designed. When I went to level the unit, I found the rollers were damaged and was unable to level the unit. I am ordering the front right/left rollers, both pins, both pin hitches and a CNOTE-LSO FOR TRAINING PURPOSES. No water leaks observed during service. Office to schedule return service.; ordrng 1 CNOTE (LSO-TRAINING PURPOSES) and 2 W11251741 (pin-hitch)s and 2 WP2179826 (rivet)s and 1 WPW10304659 (roller-cab) and 1 WPW10304660 (roller-cab)"
Near Leander, TX 78641
Cliff
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to perform sealed system repair for refrigerator. Replaced compressor and filter dryer. Verified unit held vacuum. Charged unit with refrigerant and tested unit. Found all is fully functional at this time and no leaks were found at time of service.
Near Austin, TX 78745
Kevin
Job Details: 07/22/2020
DISHWASHER WHIRLPOOL Wdt720padb2 "Arrived on site and inspected dishwasher and found wash motor has failed. after replacement ran diagnostic cycle again and confirmed it is operating properly. No water leaks from connections at time of service, job complete."
Near Georgetown, TX 78626
Cliff
Job Details: 07/22/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to diagnose a dishwasher that is not drying. Tested all parts and components and found no mechanical failures with unit at this time. Advised customer on necessity of rinse agent and hot water for proper drying. No further repairs are needed at this time and no leaks were found at time of service.
Near Austin, TX 78748
Leonardo
Job Details: 07/22/2020
DISHWASHER KITCHENAID WDT920SADM2 Arrived on site to replaced brace. Spoke with Shana and she will have to research part. Office to reschedule. ; ordrng 1 PARTRESEARCH (PART RESEARCH )
Near Austin, TX 78739
Luis
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for ice build in freezer. Checked freezer door seal good,gasket sealing correctly to cabinet,removed freezer door found large gaps between liner and cabinet. Added adhesive to liner gaps."
Near Manor, TX 78653
Eman J.
Job Details: 07/22/2020
RANGE WHIRLPOOL WFE525S0HS1 "Arrived onsite for range oven not working. Tested system. Found. Main harness and power cable, burnt. Ordering harness W11449104, power cable pt400, block term WPW10245259. ; ordrng 1 PT400 (cord-power) and 1 W11449104 (MAIN HARNESS) and 1 WPW10245259 (block-term)"
Near Austin, TX 78754
Andy
Job Details: 07/22/2020
RANGE AMANA AGR5330BAS3 Arrived on site for range abnormal flames on cooktop and loose burner. Tested and inspected unit and found failed screw for burner head and abnormal flames. Removed failed part and replaced with new. Adjusted flames and tested unit. All operations are normal. No gas leaks present at time of service.
Near Killeen, TX 76542
Tyler
Job Details: 07/22/2020
DRYER MAYTAG MEDB765FW0 Arrived on site for a dryer that was still not drying. After running diagnostics I could not find any error codes are pulling up to indicate an issue I retested all hardware and heating element in all thermostat and fuses pass continuity voltage and on test power outlet is also receiving 240 V as it should main control is also working. I called whirlpool tech line and spoke with Chris Who stated: for customer to use hard pipe for venting Instead of the aluminum mesh. He also Instructed on howto add 15% additional heat time to auto dryer cycles. Call completeSr# 7728378772
Near Austin, TX 78730
David Z
Job Details: 07/22/2020
WASHER WHIRLPOOL Ghw9250ml1 Arrived on site to install previously diagnosed latch and handle to resolve door being stuck open. Installed parts and retested. Door is now closing and latching as designed. Call complete.
Near Austin, TX 78736
Luis
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived on site for no ice. Ran diagnostics no air flow from ice box fan diagnosed a defective ice box fan. ; ordrng 1 SOONERIFPOSSIBLY and 1 W11407678 (ICE BOX)
Near Elgin, TX 78621
Andy
Job Details: 07/22/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer timer issues. Tested and inspected unit and found failed timer and knob. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Cedar Creek, TX 78612
Scott
Job Details: 07/22/2020
DISHWASHER KITCHENAID KDFE204ESS1 Arrived on site for no heat dishwasher . Ran diagnostics and got 7-1 error code . All checked normal on wash test . Heater came on . Ordering control. Please call to set return . No water leaks detected at time of service.; ordrng 1 W10703867 (heater) and 1 W10854229 (cntrl-elec)
Near San Marcos, TX 78666
Robert
Job Details: 07/22/2020
OVEN KITCHENAID KODE300ESS02 "Arrived onsite to test noise coming from oven. Tested unit and found that rear fan blade was the source of the noise. Replaced fan, tested unit to 350 degrees and unit was free of any noise. Job complete."
Near Georgetown, TX 78628
Lou
Job Details: 07/22/2020
WASHER WHIRLPOOL WTW4800XQ2 "Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the main control and calibrated. Placed unit in diagnostics and tested and unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previous diagnosed part. Removed failed ice maker and installed new. Tested ice maker and monitored operation. All tested good, no water leaks detected."
Near Austin, TX 78703
Jacob
Job Details: 07/22/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived onsite for unit building up ice in the back. Found that ice was over flowing at the bottom of the unit. Causing the door not to shut all the way, And causing buildup of frost. Found service pointer for new arm shut off for ice maker. Ordered part. Rescheduled with customer. ; ordrng 1 W11342242 (ARM-SHUTOFF)"
Near Liberty Hill, TX 78642
Paul
Job Details: 07/22/2020
VENTHOOD KITCHENAID KVWB406DSS2 Arrived onsite for a vent hood that the motor runs but doesn’t pull enough air. I found the unit working properly but it only has a 650 CFM motor. The unit has approximately 13 to 15 feet of duct with two 90 degree elbows and two 45 degree elbows. The unit barely draws air on the high setting and does nothing on low or medium fan speed. There is a 1200 CFM motor available for the unit but it is sold as an accessory. I explained to the customer that the unit is working as designed with what it has in it. Call complete.
Near Liberty Hill, TX 78642
Paul
Job Details: 07/22/2020
MICROWAVE KITCHENAID KOCE500ESS08 Arrived onsite for a microwave that the turntable turns but jerks sometimes and the fan is not running when in use. I tested the microwave and found the turn table drive very wobbly and loose. The drive needs to be replaced. I explained to the customer that the fan on the inside of the unit that he could see was the convection fan and it only worked in convection mode. I went over with the customer how the cooling fan works also. Ordering W11179756 shaft-turn. .; ordrng 1 W11179756 (shaft-turn)
Near Austin, TX 78725
Eman J.
Job Details: 07/22/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrive do site for oven light not working. Tested system. Found bulb broke inside socket. Replaced socket and bulb. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78725
Eman J.
Job Details: 07/22/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher not drying. Tested system. Everything works as designed. Informed customer to use rinse aid to help her dishes dry.
Near Austin, TX 78723
Jacob
Job Details: 07/22/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite for unit not cleaning clothes. Tested unit. Unit needed to be balanced. Balanced unit. Replaced actuator and control board. Tested unit. Unit test good. No leaks at this time. Job complete
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/22/2020
DISHWASHER KITCHENAID KDTM354ESS3 "Arrived on site for dishwasher not having a air gap installed on unit. Informed customer that it is not code to have drain gap. Inspected unit and work area. Found no drain loop in drain line. Was not able to find something to attach drain loop without drilling hole in cabinet. Sine there is a cabinet between dishwasher and sink recommend to add loop in cabinet between drain and dishwasher. Performed diagnostics mode and tested operation. Monitored test cycle and observed for possible leaks. All tested good, no water leaks detected."
Near Austin, TX 78739
Brandon
Job Details: 07/22/2020
WASHER MAYTAG MVW6230HW0 "Arrived on site for customer complaint of unit making loud noise, found noise coming from gearcase and agitator rubbing, ordering gearcase, agitator, motor, and drive pulley. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10721967 (drive pulley) and 1 W11026785 (motor-drve) and 1 W11093899 (AGITATOR) and 1 W11423758 (GEARCASE)"
Near Georgetown, TX 78628
Cliff
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site to replace switches for refrigerator. Found switches fully functional but inner door liner miss shaped causing it to not actuate door switch properly. Left side RC door will need to be replaced to complete repairs. ordrng 1 W11307224 (DOOR SS)
Near Austin, TX 78725
Jacob
Job Details: 07/22/2020
OVEN WHIRLPOOL AGR5330BAB3 Arrived onsite for light inside unit not turning off. Tested unit. Found that control was not responding to button push to turn off light. Replaced control. Tested unit. Unit test good. No issues at this time. Job complete
Near Georgetown, TX 78633
Lou
Job Details: 07/22/2020
WASHER MAYTAG WFW95HEDC0 "Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the main control and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78731
David Z
Job Details: 07/22/2020
WASHER MAYTAG MVWB725BW0 "Arrived on site to diagnose washer not draining. Out in diagnostic mode and got F32 error code for long or no drain. Ran in diagnostic mode. Found voltage at pump but not engaging.Replaced pump and retested. Still no engagement, but voltage went up. Replaced control as well. Unit is now draining properly. No water leaks found."
Near Waco, TX 76705
Jonathan M
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for refrigerator that’s not making ice. Inspected unit and work area. Found freezer door gasket not attached to the icemaker. Reattached gasket and jumped the icemaker. Found icemaker turning while making a clicking noise and not filling with water. Motor kept turning without being jumped and would not stop. Unit has a faulty icemaker. Ordering icemaker and office will need to contact customer about reschedule date due to out of stock part.; ordrng 1 W10882923 (icemaker)"
Near Austin, TX 78749
Kevin
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS00 "Find on site and found icemaker tray is broken and hanging down into ice bin, after replacing icemaker ran test 44 to cycle it and test 45 to test fill. No further repair is required at this time nowater leaks from connections at time of service, job complete"
Near Austin, TX 78737
Robert
Job Details: 07/22/2020
OVEN KITCHENAID KOCE500ESS05 "Arrived onsite to test unit for error code F6E8. Tested unit and found bad communication with control board. Replaced micro control, tested unit and unit functions correctly.
Near Seguin, TX 78155
Noah D
Job Details: 07/22/2020
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site to inspect washer for moving around, upon Inspection found the suspension bent, replaced part and leveled dryer. No problems found in high spin. Complete"
Near Belton, TX 76513
Tyler
Job Details: 07/22/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for dishwasher not starting after running diagnostics I found that the drain pump was not draining out at the beginning of the cycle like it should because the propeller inside the drain pump had broken I installed new drain pump and re-tested the unit and everything is functioning as designed. Call complete
Near Round Rock, TX 78665
Andy
Job Details: 07/22/2020
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site for range issues. Inspected unit and found damaged cooktop, panels, failed control and gas pipes. Ordering needed parts. Office to schedule return trip. Unit is not hooked up to gas and gas is shut off. Unplugged unit and advised not to plug in or turn on gas until repairs are done. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10482110 (panel-drwr) and 1 W10512763 (pipe-mnfld) and 1 W11028738 (holder-orf) and 1 W11050487 (holder-orf) and 1 W11162117 (holder-orf) and 1 W11167099 (holder-orf) and 2 W11230932 (brkt-mntg)s and 1 WPW10208653 (insulation) and 1 WPW10535710 (cooktop)"
Near Leander, TX 78641
Cliff
Job Details: 07/22/2020
REFRIGERATOR MAYTAG MSS26C6MFZ02 Arrived on site to diagnose a refrigerator with a door that is not fully closing. Tested unit and found right side hinge to low causing door to rub against liner. Adjusted door to proper height and found all is now working properly. No leaks were found at time of service
Near Bastrop, TX 78602
Scott
Job Details: 07/22/2020
REFRIGERATOR GE GZS22IMNBHES "Arrived on site , replaced control,valve and ice maker . Did test valve harness per service pointer . Harness checked normal . O water leaks detected at time of service . Job complete."
Near Austin, TX 78703
Jacob
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KSSC42FMS00
Near VLG O THE HLS, TX 78738
Brandon
Job Details: 07/22/2020
OVEN KITCHENAID KOCE500ESS09 "Arrived on site to replace nameplate and inner door frame, after replacing unit tested good."
Near New Braunfels, TX 78132
Noah D
Job Details: 07/22/2020
RANGE WHIRLPOOL WCG97US0HS00 "Arrived on site to install correct NG orifice on range, installed all parts and tested for functions no problems found. Complete"
Near Bastrop, TX 78602
Scott
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for lights not working . Found freezer led mod had gone out . Replaced led module. All checked normal . Customer is also having loud dispensing issues . Ordering filter head and valve . .; ordrng 1 2300868 (fitting) and 1 W11194438 (housing) and 1 WPW10341329 (water valve assy)
Near Waco, TX 76705
Jonathan M
Job Details: 07/22/2020
MICROWAVE WHIRLPOOL WOC54EC0HB03 "Arrived on site for microwave that’s intermittently still not counting down when in use. The customer advised that the unit is changing times on him when he’s selecting different cook times and will not count down. The unit does heat and will stop if the door opens but will not stop unless door is opened or microwave is turned off. I called Techline and spoke to Ed SR# 7728237022. He advised that with the time jumping, the issue was with a console programming. He advised to replace the console and make sure all connections were plugged in fully and not stretched. Replaced consul and checked wire connections. All connections were good. Tested unit and unit is working as designed. Call complete."
Near Spicewood, TX 78669
Brandon
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for customer complaint of unit not producing ice, found frozen water line, needs new door. Also found ice maker timed out in diagnostic mode, ordering ice maker as well. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11026425 (FREEZER DOOR)"
Near West, TX 76691
Jonathan M
Job Details: 07/22/2020
DISHWASHER MAYTAG MDB4949SHZ0 Arrived on site for dishwasher. Inspected unit and work area. Placed in in-service diagnostics and found an F7 E1 (no heat) and F6 E1 (low/no water). Placing it in an auto test and found unit filling with water but water not recirculating and spraying. Replaced pump and motor and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78759
David S
Job Details: 07/22/2020
WINE COOLER KITCHENAID KBCS24RSSS "Arrived on site for gasket not sealing properly and trim piece damaged. I replaced the door gasket and ensured it is sealing properly. The front seal 4344871 that is need to complete the repair is no longer manufactured, has been discontinued. We are unable to repair or replace the front seal. Job complete."
Near Austin, TX 78728
David Z
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site to diagnose refrigerator making noise at times. On arrival unit was not making a ton of noise. Checked FC and found a chuck of ice on the back wall, likely indicating a defrost issue. Ordering control and freezer harness to resolve defrost issue.. ; ordrng 1 W11196400 (cntrl-elec) and 1 W11405276 (HARNESS)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/22/2020
REFRIGERATOR FRIGIDAIRE FGUB2642LF8 Arrived on site for refrigerator not maintaining temperatures and ice developing on back of unit. Measured temperature in FC at 30°. Inspected unit and found major ice developing on back of unit (see SD-pic).