Service History 793 - Appliance Express

Near Austin, TX 78758

Justin

Job Details: 02/05/2021

DISHWASHER HOTPOINT HDA2000G04WW "Arrived on site for a dishwasher leaking. The tenant stated that the water was piling up at the front middle of unit. I found the door was not aligned on the hinges properly and possibly letting water splash out of unit. I gained access to bottom of unit and ran a cycle after realigning door. The water was o longer leaking from front, but I also found a leak at the drain pump solenoid and possibly the housing. Ordering solenoid and will need to return. The dishwasher however is stuck in its hole by wood trim. I advised the landlord that it would need to be removed before service. ; ordrng 1 WD21X10060 (Dish Drain Solenoid)"

Near Austin, TX 78759

Kayman

Job Details: 02/05/2021

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite to install previously diagnosed parts. I installed the diffuser and tested the unit. The diffuser no longer makes a grinding noise. Job complete.

Near Leander, TX 78641

Lou

Job Details: 02/05/2021

DRYER WHIRLPOOL WGD5620HW1 "Arrived on site to insect dryer not working. Upon further inspection, I turned the unit on and as soon as the burner came on, the breaker tripped. I found the unit is plugged into a GFCI outlet and GFCI breaker. Using my extension cord, I plugged the unit into a non-GFCI outlet with standard breaker and the unit operated as designed. However, I found that the unit burner failed to come on. I tested voltage at the control and got 113V. When I turned the unit on, the voltage dropped to 0V. I am ordering the main control and recommends that the customer have an electrician check the breaker and tested outlet due to them possibly being weak. No lint observed during service, unit left unplugged for safety. Office to schedule return service.; ordrng 1 W11417009 (Main control)"

Near Bastrop, TX 78602

Andy

Job Details: 02/05/2021

DRYER AMANA NED4655EW1 Arrived on site for dryer making noise. Tested and inspected unit and found nail stuck between front panel and drum scraping. Removed and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No repairs are needed at this time.

Near Austin, TX 78705

Jacob

Job Details: 02/05/2021

OVEN WHIRLPOOL WFE515S0JS0 Arrived onsite to replace outer glass. Replaced glass. No issues at this time. Job complete

Near Wimberley, TX 78676

Richard

Job Details: 02/05/2021

REFRIGERATOR WHIRLPOOL WRF767SDHZ Arrived onsite for the refrigerator lights not working and a noise. During testing found that the upper refrigerator lights are not working. Also found that the freezer light is not working as well. Will need to replaced the freezer module . Also found that the damper control is extremely noisy. Will need to replace damper control as well. Ordering parts and office to schedule ; ordrng 1 WPW10479155 (Damper control)

Near Austin, TX 78717

Kayman

Job Details: 02/05/2021

DRYER WHIRLPOOL MEDC465HW0 Arrived onsite for dryer not heating. Upon inspection and after verifying voltage I found the heater element shorted and showing open. I can see a break in the coils. I replaced the heater and tested the unit. The unit is working as designed at this time. The resident also reported long dry times. I strongly advised they have their dryer vent professionally cleaned. The unit is working as designed at this time. Job complete.

Near Georgetown, TX 78628

Jonathan S

Job Details: 02/05/2021

DISHWASHER WHIRLPOOL MDB8959SKZ0 "Arrived on site for dishwasher not draining. Inspected unit and work area. Found standing water in unit. Removed water and tested drain pump. Gained access to drain pump and found chopper broken. Informed customer of failure and purpose of chopper. Customer requested to remove chopper. Removed chopper and assembled unit. Performed diagnostics mode and cleared error code. Monitored test cycle. All tested good, no water leaks detected."

Near Leander, TX 78641

Lou

Job Details: 02/05/2021

DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher leaking water. Upon arrival, the customer advised that the unit was repaired and no longer leaking. Job completed"

Near Austin, TX 78703

Jacob

Job Details: 02/05/2021

WASHER WHIRLPOOL WFW94HEXW2 Arrived onsite to replace bellow. Replaced bellow. No issues at this time. Job complete.

Near Mustang Ridge, TX 78610

Kevin

Job Details: 02/05/2021

MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site and inspected microwave and found blower fan is not running uninstalled microwave and found blower fan harness is disconnected. After resetting it and reinstalling blower fan is operating properly, job complete."

Near Austin, TX 78753

Scott

Job Details: 02/05/2021

REFRIGERATOR WHIRLPOOL ASI2175GRS01 "Arrived on site for no water dispensing , very random and periodically . When it does happen ,tenant doesnt hear valve actuate.replaced dispenser housing . Unit checked normal. No water leaks detected at time of service. Job complete"

Near Austin, TX 78729

Justin

Job Details: 02/05/2021

WASHER WHIRLPOOL WTW7000DW0 Arrived on site for a washing machine receiving an F5E2 error code. I found a bad lid latch on unit. Replaced latch and tested unit. Unit now working as designed and no longer throwing error code. Call complete.

Near Austin, TX 78729

Justin

Job Details: 02/05/2021

WASHER WHIRLPOOL WTW7000DW4 Arrived on site for a washing machine e receiving an F5E2 error code. Upon further inspection the latch will not lock properly unless you push down on lid. I put unit into diagnostics mode and found stored error code F5E2. I found a bad lid latch on unit and will need to replace. Ordering control as well just in case.. ; ordrng 1 W10810403 (Latch) and 1 W11182871 (Control)

Near Wimberley, TX 78676

Richard

Job Details: 02/05/2021

DRYER ELECTROLUX EIMED55IMB0 Arrived onsite for the dryer not working properly. During testing found that the voltage going to the dryer is causing the issue. L1 to neutral is 230 vac. L2 to neutral is 13 vac. Advised customer to call an electrician to repair the plug outlet. Complete

Near Paige, TX 78659

Andy

Job Details: 02/05/2021

REFRIGERATOR KITCHENAID n/a Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Georgetown, TX 78628

Jonathan S

Job Details: 02/05/2021

DISHWASHER GE GDT635HSJ2SS "Arrived on site to install previous diagnosed part. Removed failed flood switch and installed new. Performed diagnostics mode and tested heater operation. Tested all other operations. All tested good, no water leaks detected.

Near Austin, TX 78733

Leonardo

Job Details: 02/05/2021

COOKTOP WHIRLPOOL KICU509XBL00 Arrived on site to test unit for f47. Test unit and found bad module and ui. . ; ordrng 1 W10857232 (Module)

Near Georgetown, TX 78633

Jonathan S

Job Details: 02/05/2021

MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on for oven combo unit cooling fan making a whistling noise. Performed diagnostics mode mode and checked for error code, found none. Performed component activation and verified sound with customer. Found sound to be normal operation. Called Whirlpool tech support and spoke with Steve. Went over previous service performed and parts that had been replaced. (SR#77299303094). Job completed."

Near Manchaca, TX 78652

Kevin

Job Details: 02/05/2021

MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site and inspected microwave and found counter light relay is stuck on, replaced control board and it is now operating properly, job complete"

Near Austin, TX 78754

Scott

Job Details: 02/05/2021

RANGE WHIRLPOOL WFE505W0JZ0 "Arrived on site for display with error code . Checked all connections on control , all checked good . Found black wire on terminal block burned and ground plug on power cord broken in outlet . Ordering terminal block ,also control and power cord if needed . Did inform customer they will need power cord , but ordering it just Incase customer fails to acquire one . Call to set return ; ordrng 1 4PRONGRANGECORD and 1 WPW10245259 (TERMINAL BLOCK )"

Near Burnet, TX 78611

Cliff

Job Details: 02/05/2021

ICE MACHINE KITCHENAID KUIX535HPS00 Arrived on site to diagnose an ice machine that is not producing. Found circulation motor not running and water tube clogged with calcium. Replaced pump today but tube will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W10863947 (Tube)

Near Austin, TX 78750

David Z

Job Details: 02/05/2021

REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to follow up on low ice production. Ran tests and ice maker cycles and passes. Temperatures are within 2 degrees of settings. Called whirlpool tech line and reported issue again, SR7728804094.

Near Austin, TX 78703

Jacob

Job Details: 02/05/2021

WASHER WHIRLPOOL WFW90HEFW Arrived onsite for drawer handle being broken. Looked at drawer saw also that drawer it self was difficult to take out. Customer also wanted to replace bellow. Ordered parts. Office to reschedule.; ordrng 1 W11106747 (Bellow) and 1 W10575334 (Dispenser drawer) and 1 W10783724 (Drawer handle)

Near Austin, TX 78721

Matthew

Job Details: 02/05/2021

WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for washer vibrating and splashing water. Put unit in diagnostics and recorded F0E5 off balance. Tested unit and unit is shaking excessively. Replaced suspension rods but did not have a positive affect. Suspected bent drive shaft. Ordering potential parts needed. Office to reschedule ; ordrng 1 W10528947 (drive hub kit) and 1 W10836692 (agitator) and 1 W11397111 (WASHPLATE ) and 1 W11454372 (GEARCASE )

Near Austin, TX 78750

David Z

Job Details: 02/05/2021

WARMING DRAWER KITCHENAID KOWT100ESS00 "Arrived on site to install diagnosed parts to revoke warming drawer not heating. Replaced control and retested. Unit comes on for 20 seconds and shuts off heat. Measured 1100 ohms at room temp. Called tech line who recommends we replace the control switch, harness and indicator light at once. Ordering parts and office to schedule when we have all. SR7729860215.; ordrng 1 W10121337 (Control switch) and 1 W10489562 (Light) and 1 W10129043 (Harness) and 1 W10546520 (Element)"

Near Burnet, TX 78611

Cliff

Job Details: 02/05/2021

RANGE WHIRLPOOL WFE505W0JS0 Arrived on site to diagnose a range with a damaged panel. Found control panel dented on top right corner. Replaced control panel and tested unit. Found all is functioning properly at this time.

Near Austin, TX 78731

Luis

Job Details: 02/05/2021

REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site for damaged door found damaged freezer door,replaced freezer door checked door seal good,checked door operation good."

Near Round Rock, TX 78681

Jimmy J.

Job Details: 02/05/2021

REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site for refrig- making clunking noise. Found deli UI was faulty.

Near Pflugerville, TX 78660

Wesley

Job Details: 02/05/2021

REFRIGERATOR WHIRLPOOL WRB322DMBB02 Arrived on site and found unit operating as designed. Found noise from compressor vibration. Adjusted leveling and installed truck stock pads. To mitigate noise. All checks good.

Near Austin, TX 78745

Kevin

Job Details: 02/05/2021

RANGE WHIRLPOOL WFG525S0JS1 Arrived on site and found customer is experiencing F2E1 during the bake cycle. A new control board will be needed to correct the issue.; ordrng 1 W11317846 (Control panel/board)

Near Pflugerville, TX 78660

Scott

Job Details: 02/05/2021

REFRIGERATOR FRIGIDAIRE FRS20ZRGW9 "Arrived on site for loud noise . Couldnt duplicate . Customer had video . Could hear noise and when freezer door was opened it got much louder . Ordering evap fan and blade , also bracket parts Incase needed . AUTHO. No water leaks detected at time of service. Call to set return .; ordrng 1 5303299165 (EVAP FAN ) and 1 5304414684 (BRACKET) and 1 5304414684 (BRACKET ) and 2 5304455651 (SCREWS)s and 1 5308000010 (FAN) and 1 5308000124 (RING BRACKET) and 1 AUTHO and 1 G187559 (BUSHING )"

Near Lakeway, TX 78734

Brandon

Job Details: 02/05/2021

COOKTOP KITCHENAID KCED600GSS01 Arrived on site for customer complaint of of glass cooktop bubbling on right rear burner. New cooktop did not come with bezels that sit under the knobs. Ordering bezels and bringing back cooktop. ; ordrng 6 W10853046 (Bezel)s and 1 CNOTE (Office to reschedule)

Near Georgetown, TX 78626

Tommy

Job Details: 02/05/2021

DISHWASHER KITCHENAID KDTM404KPS0 "Arrived onsite for dishwasher still not filling with water. Inspected wiring, found wiring was correct, found unit had correct voltage and polarity, found unit had water coming into valve valve had voltage and would call to open according to design but water would get trapped in inlet assembly and not go further causing sump to attempt to run dry. Ordering unit inlet assembly and valve JIC. Office to reschedule upon part availability.; ordrng 1 W11407411 (Water inlet) and 1 W11434044 (Valve inlet)"

Near Bastrop, TX 78602

Andy

Job Details: 02/05/2021

DRYER AMANA NED4655EW1 "Arrived on site for dryer not heating. Tested and inspected unit and found issues with heater. Removed failed part and replaced with new. Tested unit with no improvement. Tested voltage and found improper voltage at outlet. Was instructed to call tech line, did so and spoke with Bruce (SR# 7729935374) Made aware of issues and what was done and found. Was instructed to have customer have electrician come fix voltage issues. Did as instructed. No other repairs are needed at this time."

Near Georgetown, TX 78626

Jimmy J.

Job Details: 02/05/2021

MICROWAVE AMANA AMV2307PFS4 Arrived on site for MW intermittent heating. Heated a cup of water three times and wasnt heating as designed. Found control not sending good voltage to magnetron. Replaced control and water was boiling at 1 minute. Job completed

Near Austin, TX 78727

Justin

Job Details: 02/05/2021

DISHWASHER WHIRLPOOL KDFE104HPS0 "Arrived on site for dishwasher leaving some dishes dirty. I put unit into diagnostics mode and found no stored error codes. During the test cycle you could hear motor run, diverter working, and it drew proper amperage at heater. The soap dispenser opened up fine. The unit also drained at the end of the cycle perfectly. I advised customer on proper loading and soap usage via user care guide. Customer also stated that she often overloads and gets as much as possible in the unit. I found unit working as designed. Call complete."

Near Austin, TX 78704

Jacob

Job Details: 02/05/2021

REFRIGERATOR KITCHENAID Krmf706ess00 Arrived onsite for unit making intermittent noise. Gave Time for unit to turn back on. Unit turned on. Could not hear any noise issues at this time. Also checked about some water being frozen at the bottom of the freezer. Checked drain hose. Hose had miner blockage. Cleared blockage. Told customer to let the unit unthaw for 24hrs to get rid of the left over frozen water.Job complete

Near Manor, TX 78653

Matthew

Job Details: 02/05/2021

RANGE AMANA AER6303MFB2 Arrived onsite to replace failed badge plate. Replaced badge plate. Job complete

Near Georgetown, TX 78626

Tommy

Job Details: 02/05/2021

MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived onsite for previously diagnosed parts. Removed unit microwave from over range. Removed and replaced mag cap and diode. Tested unit unit is operating as designed. Put unit back over range and secured. Tested again. Unit is operating as designed. Job Completed.

Near Del Valle, TX 78617

Matthew

Job Details: 02/05/2021

DRYER MAYTAG MEDB855DC4 Arrived onsite for dryer not heating. Upon inspection found OL heating element. Element was RWO. Will need element replaced. Office to reschedule ; O-emld tckt

Near Elgin, TX 78621

Andy

Job Details: 02/05/2021

WASHER ROPER RTW4516FW0 Arrived on site for washer not adding hot water. Tested and inspected unit and found failed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Liberty Hill, TX 78642

Lou

Job Details: 02/05/2021

REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Arrived on site to inspect refrigerator freezing. Upon further inspection, I found a large block of ice on the RC evap cover. Checked thermistors in diagnostics and they show to be good at this time. I changed defrost times in diagnostics in test #7 to 2 and forced defrost in test 38. Once out defrost mode, the RC fan came on and I could hear it rubbing against the ice. ; ordrng 1 WPW10743957 (Hv control) and 1 W11098695 (Fan scroll) and 1 CNOTE (LSO FOR TRAINING)"

Near Seguin, TX 78155

Andrew

Job Details: 02/05/2021

DISHWASHER ELECTROLUX EI24ID50Q50A Arrived on site to replace inlet valve from previous diagnosis. Verified valve was needed. Replaced valve and not valve was engaging but no water was filling unit. Removed water lines from valve and blew through with out issues. Verified valve underneath faucet is the issue. Advised customer to have plumber take care of issue. No leaks detected. Job complete.

Near New Braunfels, TX 78130

Andrew

Job Details: 02/05/2021

DISHWASHER WHIRLPOOL WDF331PAHS1 "Arrived on site to test unit for missing shield. Verified shield was missing. Installed shield, unit tested good. No leaks detected. Job complete."

Near Austin, TX 78759

Kayman

Job Details: 02/05/2021

DISHWASHER WHIRLPOOL WDT750SAKZ0 Arrived onsite for dishwasher with rinse aid dispenser issue. Upon inspection I found the unit working as designed. The customer was concerned that the rinse aid door was not opening during use. I explained that the dispenser door does not open for the rinse aid but is released slowly over time. I ran a diagnostics cycle and all functions passed. I also went through proper soap usage and filter cleaning procedures for the unit. It is working as designed at this time and no leaks were detected during time of service. Job complete.

Near Leander, TX 78641

Lou

Job Details: 02/05/2021

WASHER WHIRLPOOL WTW6120HC0 "Arrived on site to install previously diagnosed and ordered part. Due to the pulley shield being damaged, I installed a new shield and 2 screws and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Austin, TX 78735

Leonardo

Job Details: 02/05/2021

DISHWASHER WHIRLPOOL KDTM354DSS4 Arrived on site to test unit for panel not responding. Test unit and found light on when unit turned off. Found shorted keypad.Test unit and unit test good job complete.

Near Austin, TX 78723

Matthew

Job Details: 02/05/2021

WASHER WHIRLPOOL WTW7000DW3 "Arrived onsite to Unit in #1109. For washer leaking in drum. Upon inspection found valve remained open and allowed a constant drip of water to enter the tub. Replaced housing, tested unit and unit is functioning properly. No leaks present at this time. Job complete"

Near Lakeway, TX 78734

Brandon

Job Details: 02/05/2021

MICROWAVE JENN-AIR JMW2427DS02 "Arrived on site for customer complaint of stuck keypad error, found failed console, ordering console. ; ordrng 1 W11236900 (Console) and 1 Cnote (Office to reschedule/AUTH), states that autho needed"

Near Austin, TX 78724

Matthew

Job Details: 02/05/2021

WASHER LG WM3370HWA Arrived onsite for LE error code and unit not spinning. Put unit in diagnostics and found spin not reaching max speed. Also spin was inconsistent. Replaced stator motor. Tested unit in normal cycle and unit is functioning properly. Job complete

Near Kyle, TX 78640

Kevin

Job Details: 02/05/2021

WASHER MAYTAG MVWC565FW2 "Arrived on site and inspected washer and found motor fault saved error code. Set washer into a diagnostic cycle and found when agitation is selected manually it is not moving properly. Will bring back motor, capacitor, and control board to ensure repair on the next visit. No water leaks from connections at time of service; ordrng 1 W11497303 (Motor) and 1 W11428524 (Capacitor) and 1 W11399433 (Control board)"

Near Austin, TX 78753

Matthew

Job Details: 02/05/2021

WASHER WHIRLPOOL WTW4955HW1 Arrived onsite to replace previously diagnosed parts. Replaced outer tub and suspension rods. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

Near Bastrop, TX 78602

Andy

Job Details: 02/05/2021

REFRIGERATOR WHIRLPOOL wrxx986sihz00 Arrived on site for refrigerator not making ice or dispensing water. Tested and inspected unit and found failed valves and filter housing. Removed failed parts and replaced with new. Tested unit with little improvement. Found issues with reservoir. Ordering needed part as will as valves and housing again in case part is bad. Office to schedule return trip. Authorization needed. No water leaks present at time of service.; ordrng 1 W11194438 (Housing) and 1 WPW10341329 (Valve) and 1 W10865826 (Valve) and 1 W11168758 (Reservoir) and 3 W11390781 (Zip tie)s and 1 Seenote (Office to schedule) and 1 Seenote (Authorization needed)

Near Austin, TX 78730

David Z

Job Details: 02/05/2021

REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived on site to diagnose refrigerator that is not producing ice and has a broken snack tray. Performed diagnosis on unit. Tried jumping the ice maker and had no response. Tested optical eye and found it reading good. Tested fill valve and valve is good. Unit has a seized icemaker.Swapped parts. Retested unit. Drawer slides smoothly. Icemaker will not run until temp goes down. Power cycled unit. Call complete."

Near Cedar Park, TX 78613

Justin

Job Details: 02/05/2021

WASHER WHIRLPOOL WTW7500GC0 "Arrived on site for washing machine making loud noise. Upon arrival customer showed me a video of noise and it sounded like a high metal on metal screech. I put unit into diagnostics mode and found stored error code F2E1 for UI stuck button. Preformed encoder test and found no issue. I ran at high spin, medium, and low on the unit and could not replicate the noise. I ran a high and low agitate and pull not replicate the noise. I also ran a diagnostics cycle and could not replicate the noise. I gained access to the stator, rotor, and clutch and all appeared fine. I took off the wash plate and it was in good shape. However I did find rust on the gear case. I ran a high spin speed again and finally replicated the noise. You could hear a loud screech coming from the bottom of the unit and I found a bad gear case.

Near Austin, TX 78730

David Z

Job Details: 02/05/2021

WASHER GE WHDSR209G2WW Arrived on site to follow up on washer not spinning. Reseated door latch connector to timer. Tested timer and heard something rattling. Replaced timer and retested. Verified agitate and spin. All is now working as designed. Call complete.

Near Austin, TX 78741

Luis

Job Details: 02/05/2021

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for water leaking. With water source on icemaker continues to fill,disconnected icemaker and water still filling diagnosed unit will need a new water valve. ; ordrng 1 W11043763 (Control) and 1 W11043013 (Valve)"

Near Georgetown, TX 78628

Tommy

Job Details: 02/05/2021

DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for dishwasher not washing dishes. Upon arrival found unit error code F4 E3 failed wash motor found unit connections were good. Unit power and polarity were both good. Unit will need a new sump assembly. Ordering office to reschedule based on part availability.; ordrng 1 W11087376 (Sump)

Near Pflugerville, TX 78660

Scott

Job Details: 02/05/2021

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for ice build up in back left cover of fresh food . Found ice build up on back wall near icemaker housing and adapter connection. No ice build up in adapter . Replaced adapter and both gaskets . No water leaks detected at time of service. Job complete

Near Georgetown, TX 78628

Lou

Job Details: 02/05/2021

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site to inspect refrigerator no cool. Upon arrival, customer had the unit unplugged per advice from previous tech. Plugged unit in and monitored the frost pattern on the evaporator and found only first coil frosting up. Checked amp draw from compressor and it showed .98 up to 1.09amps. Tested fans in diagnostics and all are operating as designed. I found the RC light cover broken. Checked defrost thermistor and due to the unit being off, it showed to be open. After unit began to cool for approximately 30-40mins, the thermistor showed to be closed. I removed the evap cover and found this grill broken and checked the evaporator for frost pattern and found only the first coil with heavy frost. I contacted techline and spoke to Austin and advised of the previous repairs and my findings today. Austin advised with the amp readings and no frost pattern that there is something wrong with the sealed system...possibly not enough refrigerant. He pro

Near Briarcliff, TX 78669

Brandon

Job Details: 02/05/2021

REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of no ice in door ice maker, found unit failed ice maker test in diagnostic mode, I replaced ice maker, unit passed the ice maker harvest test, but would not fill with water. Called techline there is something in the software where we needed to run test 96, dispenser fill, first before ice maker fill would work, unit tested good. SR#7728401061"

Near Leander, TX 78641

David S

Job Details: 02/05/2021

REFRIGERATOR GE GBSC0HCXCRWW Arrived on site for fridge not cooling. I inspected the unit and work area. I found the freezer evaporator full of ice. I gained access to the condenser and found it full of lint and dust. I cleaned the condenser. I tested the defrost heater from the control and showed no continuity. I am ordering the defrost heater and bimetal. I am returning with the control just Incase. The returning tech will need to continue diagnosing the fridge. I spoke to PR and the most common failure is the defrost heater. R ordrng 1 WR50X10090 (Bi metal) and 1 WR51X10038 (Defrost heater)

Near Austin, TX 78749

Kevin

Job Details: 02/05/2021

WASHER WHIRLPOOL GHW9400PL4 "Arrived on site and inspected washer and found it is blinking with 33 minute showing, there is standing water in the tub and door is open, unplugged the washer for a minute and after reconnecting to power was able to enter a diagnostic cycle and reset it. Ran a diagnostic cycle and everything is operating properly.job complete"

Near Austin, TX 78729

Justin

Job Details: 02/05/2021

DRYER WHIRLPOOL WED4815EW1 Arrived on site for a unit not starting. Upon further inspection I found the unit would intermittently start and stop. The motor also sounded loud as if it was catching itself. I found a bad motor and timer. Replaced both parts and tested unit. Unit now working as designed.Call complete.

Near Cedar Park, TX 78613

David S

Job Details: 02/05/2021

REFRIGERATOR WHIRLPOOL WUR50X24HZ02 Arrived on site for under the counter fridge not cooling. I inspected the unit and work area. I gained access to the evaporator and found no frost pattern. I found the evaporator fan and condenser fan working. I gained access to the compressor and found it pulling .7 amps. I could not pull up a a parts break down. I called techline and spoke to rich. I advised rich of the situation and he agreed it is a sealed system issue. He advised the condenser and evaporator and not replaceable parts. The only thing that can be replaces is the UV dryer and the compressor. I am ordering both. The office will reschedule when we have an eta on the parts. ; ordrng 1 8201787 (Compressor) and 1 W10163273 (UV dryer) and 1 Sealedsystem (2 hours)

Near Austin, TX 78746

Luis

Job Details: 02/05/2021

REFRIGERATOR KITCHENAID KBFC42FTS04 "Arrived on site for light issues. Found positive and negative tabs not making contact with bulb inside of socket,adjusted tabs installed light bulbs lights working as designed.

Near San Marcos, TX 78666

Richard

Job Details: 02/05/2021

WASHER WHIRLPOOL WTW4816FW2 "Arrived onsite for the washer tearing clothes and making a noise during spin cycle. During testing found that the noise is coming from gear case / belt assembly . Called tech line for the clothes tearing and they stated to go over proper clothes loading procedures with customer to prevent the issue. Ordering gear case, belt , cam assembly, motor for the noise issue and office to schedule Sr# 7729929757. ; ordrng 1 W11454741 (Gear case) and 1 W10890624 (Motor) and 1 WPW10006384 (Belt) and 1 W10721967 (Cam assembly)"

Near The Hills, TX 78738

Brandon

Job Details: 02/05/2021

MICROWAVE WHIRLPOOL WMH32517AB2 "Arrived on site for customer complaint of unit popping and not heating, found failed magnetron. Q

Near The Hills, TX 78738

Brandon

Job Details: 02/05/2021

RANGE WHIRLPOOL GY397LXUB03 "Arrived on site for customer complaint of UI membrane not responding to touch, found failed membrane, ordering membrane. ; ordrng 1 Cnote (Office to reschedule when part arrives)"

Near Austin, TX 78730

David Z

Job Details: 02/05/2021

OVEN JENN-AIR JMW3430DS02 "Arrived on site to install new console to resolve stuck key error. Replaced console and retested. Saw error again, but it went away after plastic was removed. Tested microwave and unit is heating and no longer throwing errors. Call complete."

Near Dripping Springs, TX 78620

Robert

Job Details: 02/05/2021

OVEN WHIRLPOOL KOCE500ESS11 Arrived on job for complaints of lights flickering. Confirmed lights are not working properly. Replaced control but issues not resolved. Called tech line 7729933351 checked voltage and found voltage not correct. Builder will correct.

Near Pflugerville, TX 78660

Scott

Job Details: 02/05/2021

DISHWASHER WHIRLPOOL WDF331PAHS1 "Arrived on site for poured rain dishwasher. Ran diagnostics no error codes, heater is coming on at the end of test. Did instruct tenant on drying agent. And to start using rinse aid. No water leaks detected at time of service job complete."

Near Burnet, TX 78611

Cliff

Job Details: 02/05/2021

WASHER WHIRLPOOL MVW7230HW0 Arrived on site to diagnose a washing machine that is not completing cycles. Found main control not registering properly. Control will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W11419171 (Control)

Near Elgin, TX 78621

Andy

Job Details: 02/05/2021

DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site for dishwasher door falling. Tested and inspected unit and found failed pads. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Round Rock, TX 78665

Wesley

Job Details: 02/05/2021

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite and found broken adjuster rollers. Ordering upgraded adjuster kit to repair.; ordrng 1 W10712395 (Adjuster kit)

Near Austin, TX 78738

Leonardo

Job Details: 02/05/2021

OVEN WHIRLPOOL KODE500ESS05 Arrived on site to test unit for oven not heating. Test unit and found red wire melted at junction box. Advised customer to call electrician to get wires fix. Job complete.

Near Austin, TX 78724

Matthew

Job Details: 02/05/2021

WASHER WHIRLPOOL WTW4816FW2 "Arrived onsite for washer making noise. Upon inspection found belt was slipping. Replaced belt, tested unit and unit is functioning properly. Job complete"

Near Crawford, TX 76638

Jonathan M

Job Details: 02/05/2021

WASHER MAYTAG MVW7230HW0 Arrived on site for a washer that is leaking. Inspected unit and work area. Customer advised that his washer started leaking during a drain cycle after and it had gone off balance. Inspected all hoses and found all hoses to be connected properly. Filled the unit and put the unit in a drain. Found the unit leaking water out of the back side of the washer while it windows in a drain. Removed back paneling and found the inner drain tube was smashed and broken by he tub when in the off balance spin. Unit will need internal drain hose for the repair. Ordering part in office will need to contact the customer about reschedule date due to an out of stock part.; ordrng 1 W11291620 (HOSE)

Near Liberty Hill, TX 78642

Lou

Job Details: 02/05/2021

COOKTOP KITCHENAID KCGC506JSS00 "Arrived on site to inspect cooktop burner not igniting. Upon further inspection, I tested all burners and all but the front right burner operated as designed. I removed the burner head and found some debris under the head and removed it. Reinstalled the burner head and tightened the screws and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

Near Leander, TX 78641

David S

Job Details: 02/05/2021

OVEN JENN-AIR JJD3030IL00 Arrived on site for warmer drawer being damaged. I inspected the unit and work area. I found the right side slides missing bearing and slightly bent. I replaced bot slides. I reassembled the unit and found it working as designed. Job complete.

Near Georgetown, TX 78633

Jonathan S

Job Details: 02/05/2021

MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site for oven cooking to hot. Inspected unit and work area. Found door gasket sagging and possibly block air flow, corrected door gasket. Performed temperature test on bake mode at 350° and measured first 3 cycles. Found average temperature at 355°. Calibrated unit down -5°. All tested good."

Near McGregor, TX 76657

Tyler

Job Details: 02/05/2021

OVEN WHIRLPOOL WOD77EC0HS01 Arrived on site for oven needing previously diagnosed ui console. Upon arrival I found after repair that unit still had same symptoms as before. I called whirlpool techline and was walked through how to reprogram ui for proper functionality. Both ovens are now working as designed call complete 7729932367

Near Leander, TX 78641

David S

Job Details: 02/05/2021

DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to install previous diagnosed parts. I installed the new tines and tested them. I demonstrated how to use them for the customer. Job complete.

Near Temple, TX 76502

Tyler

Job Details: 02/05/2021

WASHER GE WBSR3140G5WW "Arrived on site for a washing machine making a loud noise down agitation. Upon arrival customer was able to confirm with me at which point the unit would make a lot of noise when the washer was agitating back-and-forth and it did not matter how big the loads are. Upon further inspection I found that the suspension rods were not holding up the tub well at all if the washing machine was filled to even a small size load of water without clothes in it the unit would scrape along the bottom of the chassis pretty badly I also found that the inside of the transmission was starting to go bad which was causing the unit to rock back-and-forth more and was also causing a metal on metal banging sound during agitation when I would switch between the directions it was spinning. I also found the timer also not functioning well. The timer itself was allowing for the washer to agitate on its own while it was in the off position. During multiple cycle test I found inlet valve wor

Near Briarcliff, TX 78669

Leonardo

Job Details: 02/05/2021

DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on site to test unit for dispenser not opening. Test unit and found broken dispenser. Replaced dispenser test unit and unit test good job complete.

Near Cedar Park, TX 78613

Justin

Job Details: 02/05/2021

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for a refrigerator not making ice. Upon arrival customer stated the IM has not been working since prior visit. I tested temps and found FC at 0° F. I initiated a harvest and it read faulty motor or switch in the IM. I jumped the valve to IM and it was not calling for water. I also found the ice maker arm to be broken. I installed a new ice maker and tested unit. It is now harvesting and calling for water as designed. Call complete.

Near Waco, TX 76708

Jonathan M

Job Details: 02/05/2021

DRYER WHIRLPOOL WED4616FW0 Arrived on site for a dryer that wont heat. Inspected unit and work area. Tested unit and confirmed customers complaint. Tested voltage at the terminal block and found proper voltage going to the unit. Tested voltage going to the heater. Found the heater was lacking 120 V as it was only receiving 120 v. Replaced the timer and tested unit. Dryer still would not heat. Spoke to PR and was advised to check voltage going to the element. Found 120 V coming from the L1 side but was missing the L2 voltage. Was advised that the issue is with the centrifugal switch on the motor not a line voltage to pass through. Ordering motor; ordrng 1 279827 (motor!dryer)

Near Pflugerville, TX 78660

Wesley

Job Details: 02/05/2021

DISHWASHER WHIRLPOOL WDT750SAKZ0 Arrived onsite and replaced the damaged front panel. All checks good.

Near San Marcos, TX 78666

Richard

Job Details: 02/05/2021

VENTHOOD UNKNOWN UXT5536AAS3 "Arrived onsite for the vent push buttons getting stuck. During testing found that the push button control needs to be adjusted, its out of alignment. Took panels off and adjusted push buttons and all functions tested good and the buttons are no longer getting stuck. Complete"

Near Belton, TX 76513

Tyler

Job Details: 02/05/2021

REFRIGERATOR GE GSH25KGRBWW Add on site for refrigerator not dispensing water leaking from the back of the fridge and also not making ice customer stated the icemaker is also making a loud noise when running. Upon arrival customer pointed out that they could not pinpoint from behind the fridge where is leaking but knew that was leaking any time theyrried dispense water or ice was made. Upon further inspection of the unit near the compressor area and the water valve I found that nearly all of the plastic water fill lines coming from the valve to all of the necessary hardware such as the icemaker dispenser were all dried and split in half due to the amount of that was being generated from the compressor because of the lack of air flow inside the compressor cabinet area the fridge is fairly old and it appears coils have never been cleaned. Just cause the unit to overheat quite frequently and has done some significant wear to the compressor itself even though it still running but the fill

Near Liberty Hill, TX 78642

Lou

Job Details: 02/05/2021

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise and it sounded like a fan noise. I disassembled the FC section and found the evaporator coming off a defrost and coils were beginning to frost. No evidence of ice build up on the evaporator. Tested the unit in diagnostics and could not duplicate the noise. I reassembled the FC section and tested the damper control and found it getting loud. Removed and replaced the damper control and retested and it is operating as designed. Pulled the unit from the space and checked the compressor and condenser fan and found all is good. I recommended that the customer get a good video of the noise, if the unit makes it again, and then contact the office to schedule return service. No water leaks observed during service, job completed."

Near Morgan's Point Resort, TX 76513

Tyler

Job Details: 02/05/2021

COOKTOP GE ZEU30RBFBB Arrived on site for cooktop needing a previously diagnosed properly element burner. Upon arrival I was able to disassemble and then install the new element burner needed for the front right side then re-calibrated The cooktop with the calibration sheet that was sent with the park unit is now functioning as designed. Call complete

Near Lorena, TX 76655

Tyler

Job Details: 02/05/2021

DISHWASHER GE GDF520PGJ6BB "Arrived on site for dishwasher not turning on. Upon arrival I found unit had 120v running through the main control and terminal block area fine. I was not able to get power to ui nor get ui to respond. I then inspected main control and found diagnostics led on main control rapidly firing on and off which indicates a software failure in the main control per the schematic tech sheet. I then replaced main control and attempted power reset. At this point I verified that the main control is still having the same issue. I called ge techline Sr# 05250585 and they advised to replace the main control, ui control as well as door latch, they made it clear they are not actually sure themselves which of the 3 is the main issue but they have been seeing this problem more recently and have found replacing these recommended parts to help. Office to reschedule once availability of parts and ahs autho needed. ; ordrng 1 CNOTE (AHS AUTHO NEEDED) and 1 WD21X23463 (kit svc ui f

Near Temple, TX 76502

Job Details: 02/05/2021

RANGE WHIRLPOOL WEEA25H0HZ1 Arrived on site to inspect F8E0 error code.Photographed the unit and error codes.No parts installed Office to schedule return services due above issues.EH advised to document accordingly.

Near Temple, TX 76502

Job Details: 02/05/2021

DRYER WHIRLPOOL WED4815EW1 Arrived on site and inspected dryer heating issues.Confirmed the element had no continuity.Removed and replaced failed element.Reassembled and tested operation and found unit tested properly.Job complete Customer satisfied

Near Killeen, TX 76549

Job Details: 02/05/2021

WASHER WHIRLPOOL WFW9200SQ00

Near Georgetown, TX 78628

Tommy

Job Details: 02/05/2021

WASHER LG WM3700HWA Arrived onsite for unit needing to be leveled. Upon arrival found unit back left leg unleveled. Leveled unit. Job Completed.

Near Georgetown, TX 78626

Tommy

Job Details: 02/05/2021

DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher stopper having fallen off and burned up. Replaced stopper and also found lower rack wheels had fallen off and burner ordering 2 new ones. Office to reschedule ; ordrng 2 WPW10082868 (Wheel)s

Near Burnet, TX 78611

Cliff

Job Details: 02/05/2021

DRYER WHIRLPOOL WED4815EW