Near Leander, TX 78641
Cliff
Job Details: 10/20/2020
REFRIGERATOR UNKNOWN WSF26C3EXFO1 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found failed dispenser motor. Replaced dispenser motor and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78717
Kayman
Job Details: 10/20/2020
WASHER WHIRLPOOL WFW5620HW1 Arrived onsite to install previously diagnosed parts. I installed the tub and shocks. We tested the unit through diagnostics and it is working as designed. No leaks were detected during time of service. Job complete.
Near Kyle, TX 78640
Robert
Job Details: 10/20/2020
WASHER GE WCSR4170G6WW Arrived on job for complaints of leaking. Found the wl switch allow over flow and timer not filling always. Will need both to complete ; ordrng 1 WH12X10301 (switch pressure) and 1 WH49X10083 (p029 cntrl & shield)
Near Leander, TX 78641
Cliff
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived on site to diagnose a refrigerator that is building ice in the freezer. Tested unit and found humidity control turned off in unit causing condensation to form on mullion. Turned on humidity control setting and advised homeowner on function.
Near Pflugerville, TX 78660
David S
Job Details: 10/20/2020
MICROWAVE KITCHENAID KMHS120ESS3 "Arrived on site for microwave sparking. I inspected the unit and work area. I found no spark makers around the rack holders. I put a cup of water in the unit and could hear the unit sparking. I gained access to the interlocks and ensured the connections were secured in place. I tested the unit and again and found it doing the same thing. I am ordering a mag, cap and diode to complete the repair. ; ordrng 1 W10818686 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode)"
Near Leander, TX 78641
Cliff
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor failed. Replaced icemaker assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Manor, TX 78653
Matthew
Job Details: 10/20/2020
RANGE KITCHENAID WFE525S0HS1 Arrived onsite for oven door coming off. Upon inspection found passive hinge broken. Will need to be replaced. Ordering both passive and active hinge just Incase. Office to reschedule. ; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
Near Austin, TX 78748
Kevin
Job Details: 10/20/2020
WASHER WHIRLPOOL WFW70HEBW0 "Arrived on site and replaced valves diagnosed on previous visit, hot water flow now looks good during diagnostic cycle, job complete"
Near Austin, TX 78753
Jimmy J.
Job Details: 10/20/2020
MICROWAVE WHIRLPOOL AMV2307PFS4 Arrived on site for: Light is not working because base broken from in sideBulb / Housing receiving voltage. Replaced bulb and housing but neither made the light come back on. Ordered a new control for the microwave for return install. ; ordrng 1 W10918931 (panl-cntrl)
Near Wimberley, TX 78676
Andrew
Job Details: 10/20/2020
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site to test unit for soap dispenser issues. Found soap door and spring off. Put spring and soap dispenser door back on per customer request. Customer did not want to put a new dispenser on. If issue persists will need soap dispenser. No leaks detected.
Near Jonestown, TX 78645
Lou
Job Details: 10/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previously diagnosed and ordered part. Due to the crisper drawer harness failing, I removed and replaced the harness and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Dripping Springs, TX 78620
Robert
Job Details: 10/20/2020
RANGE WHIRLPOOL SCS3014LS02 Arrived on job to replace previously diagnosed parts. Found the screws to the holders will need to be replaced and the holders. ; ordrng 8 WP3368921 (screw-torx)s and 1 WPW10128448 (holder-orf) and 2 WPW10155784 (holder-orf)s and 1 WPW10155785 (holder-orf)
Near Wimberley, TX 78676
Andrew
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site to test unit for freezer light not working. Replaced light module, tested unit, unit works good. Job complete."
Near The Hills, TX 78738
Brandon
Job Details: 10/20/2020
MICROWAVE KITCHENAID KCMS145JSS1 "Arrived on site for customer complaint of unit over heating, found inspector put a paper towel inside unit and it caught fire, informed customer that paper towels should not be in microwave because some paper towels have metals in them and can catch fire. Unit tested good."
Near Manchaca, TX 78652
Leonardo
Job Details: 10/20/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for handle had come off. Test u it and found stripped screws and handle. Replaced handle and screws test unit and unit test good job complete.
Near Hutto, TX 78634
David S
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for icemaker not dispensing ice. I inspected the unit and work area. I found the ice dispenser motor and actuator covered in ice. I cleared the ice and found the dispenser working. Job complete. No water leaks detected.
Near Bastrop, TX 78602
Matthew
Job Details: 10/20/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived onsite for low oven tone. Tested unit and sound was muffled, would cut in and out. Checked unit, connections are good, sound is turned to maximum level. Speaker is faulty. Will return with control and ordering console. ; ordrng 1 W11297707 (console)"
Near Manor, TX 78653
Matthew
Job Details: 10/20/2020
WASHER AMANA NTW4516FW3 "Arrived onsite for washer making noise and not spinning. Put unit into diagnostics and ran calibration test and auto test. All passed. Ran individual low and high spin, passed. Ran individual low and high agitation, passed. When talking to customer it seemed as if the was had been overloaded. Customer wanted to put clothes in and test. Allowed customer to do so, and no issues occurred. Instructed customer on load sizes and cycle selections. Job complete."
Near Pflugerville, TX 78660
David S
Job Details: 10/20/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 "Arrived in site for fresh food section not cooling. I inspected the unit and work area. I found the compressor not turning off when I put the unit into diagnostics. I replaced the Orion board and retested the unit. The compressor is now cycling properly and is turning off when going into diagnostics. I changed the defrost mode from adaptive to basic. I inspected both door and found the freezer handle will need to be replaced as well. I am ordering the freezer door W10849512 right side French door W10849520, freezer handle W11360641. The office will reschedule when we have an eta on the parts. Job complete.; ordrng 1 W10849512 (dor-fip) and 1 W10849520 (dor-fip) and 1 W11360641 (HANDLE)"
Near Cedar Park, TX 78613
Cliff
Job Details: 10/20/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to replace user interface for oven. Replaced part and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78746
Kevin
Job Details: 10/20/2020
DISHWASHER KITCHENAID KDTE204DSS0 "Arrived on site and inspected dishwasher and found door latch is difficult to close.. Hot water valve also will not turn off, waterline to incoming valves on dishwasher will need to be pinched in order to replace it, KB only.; ordrng 1 KBONLY and 1 W11175771 (VALVE)"
Near San Marcos, TX 78666
Noah D
Job Details: 10/20/2020
MICROWAVE WHIRLPOOL AMV2307PFS3 "Arrived on site to inspect microwave for not being able to vent, upon inspection found the wires cut due to storage issues. Rewired fan and all functions returned. Complete"
Near Austin, TX 78703
Wesley
Job Details: 10/20/2020
DISHWASHER WHIRLPOOL GU2475XTVY1 Arrived onsite and installed the pump and motor to improve the erosive force as previous motor was weak. Unit is now operating as designed. Advised customer on the repair.
Near Andice, TX 78628
Cliff
Job Details: 10/20/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to diagnose the dishwasher that will not turn on. Tested unit and found dishwasher not fully wired to power cord. Rewired unit properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78703
Wesley
Job Details: 10/20/2020
DRYER MAYTAG LDE7500ACW Arrived onsite and replaced dryer belt. All checks good.
Near Austin, TX 78746
Kevin
Job Details: 10/20/2020
DISHWASHER KITCHENAID KUDS30FXSS9 "Arrived on site and inspected dishwasher and found top rack adjusters right front wheel is not in the track, wheel isn’t broken and neither is track repositioned it and insured it is secure.
Near Austin, TX 78738
Brandon
Job Details: 10/20/2020
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site to replace failed control, after replacing, unit tested good.
Near Cedar Park, TX 78613
Cliff
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found refrigerator not defrosting due to failed control. Installed new control after having repairs approved. Tested unit and found all parts components are functioning properly at this time. No water hooked up to unit at time of service.
Near Austin, TX 78717
Tommy
Job Details: 10/20/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 Arrived onsite for door replacement and ice maker not working replaced door and ice maker. Job Completed.
Near Austin, TX 78717
Tommy
Job Details: 10/20/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 Arrived onsite for door replacement and ice maker not working replaced door and ice maker. Job Completed.
Near San Marcos, TX 78666
Noah D
Job Details: 10/20/2020
DISHWASHER MAYTAG MDB8989SHW0 "Arrived on site to inspect dishwasher for burning smell and smoke, upon inspection found a burnt piece of hard plastic melted to heater, removed and checked for all functions, all functions worked. Complete"
Near Austin, TX 78741
Kevin
Job Details: 10/20/2020
DRYER WHIRLPOOL WED8000DW4 "Arrived on site and replaced control panel and control board recommended by tech line on previous visit, after replacement dryer control panel is responsive. Took one picture job complete"
Near Leander, TX 78645
Lou
Job Details: 10/20/2020
COOKTOP JENN-AIR JGD3536BS00 "Arrived on site or inspect cooktop “exploding”. Upon further inspection, customer advised that the nit was being installed and while testing,. Customer advised that they immediately shut off the gas and unplugged the unit. I removed the cooktop from its box and found burn residue on the underside of the cooktop. Also found that the cooktop is badly warped from the combustion and the harness is damaged as well. I verified all orifices ad found the back left orifice wrong. I replaced the orifice with the correct part number. I checked the regulator and found it not converted to LP. I corrected it and began to test the gas line connections for leaks. I found that the front left burner valve is badly leaking at the stem. I shut the gas off and contacted techline and spoke to Steve and advised of my findings. Steve advised to replace the cooktop, harness and valve and provided file #7729081963 and transferred me to the Safety team. I spoke to Jennifer and advis
Near Cedar Park, TX 78613
Kayman
Job Details: 10/20/2020
WASHER MAYTAG MVWB865GW0 Arrived onsite to install previously diagnosed parts. I installed the main control and calibrated unit. I noticed the unit was slightly out of balance so I adjusted the leveling feet a small amount. Unit is working as designed at this time and no leaks were detected during time of service. Job complete.
Near Manchaca, TX 78652
Kevin
Job Details: 10/20/2020
WASHER WHIRLPOOL GHW9150PW1 "Arrived on site and inspected washer and found in shows an F11 at C4 on the diagnostic cycle. Recommended replacing motor control, after replacement washer will now complete a diagnostic cycle, job complete"
Near Austin, TX 78734
Brandon
Job Details: 10/20/2020
COOKTOP WHIRLPOOL KCGC506JSS00 "Arrived on site for customer complaint of orange flames, I found lp kit needed, instructed customer to have plumber install."
Near Pflugerville, TX 78660
David S
Job Details: 10/20/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for damage to the control panel. I inspected the unit and work area. I found the control panel dented. I replaced the control panel with new. The unit is working as designed. Job complete.
Near Austin, TX 78744
Richard
Job Details: 10/20/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived onsite for the washer leaking water. Replaced outer tub assembly, gear case, shift actuator, control. Ran a calibration and washer tested fine and no leaks detected complete"
Near Austin, TX 78705
Wesley
Job Details: 10/20/2020
WASHER MAYTAG MLE22PDAYW0 "Arrived onsite to run a normal wash due to not finishing a cycle. All basic functions engage. It locks, drains, tumbles and fills. Watched entire normal cycle with clothes. Operated properly and spun clothing out. Did find drain hose pinched and not installed properly causing some function issues. Repaired drain hose. Unit is now operating as designed. Advised customer on findings. Unit is under a year old."
Near Austin, TX 78744
Leonardo
Job Details: 10/20/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for unit not igniting. Test unit and found gas line not connected to unit so unit is not getting any gas. Spoke with the builder and advised builder to connected gas to unit. Job complete.
Near Lakeway, TX 78734
Brandon
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of unit not cooling properly, found intermittent defrost issue, I replaced main control, unit cooling fine at time of service."
Near Austin, TX 78744
Richard
Job Details: 10/20/2020
DISPOSAL WHIRLPOOL GC1000PE4 Arrived onsite for the disposal not working. During testing found that the disposal had dried up paint debris inside which caused the disposal to seize up. Replaced disposal with new and it tested fine and no leaks detected complete
Near Austin, TX 78753
Jimmy J.
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for: Leaking water in the freezer. Block of ice frozen at bottom of freezerFound sheet of ice at the base of the freezer cabinet. No frost found. Ice maker was faulty and calling for too much water. Replaced ice maker and tested fill. Filled correctly. Ice maker operating as designed. Removed kick plate to inspect valve and all connections were good. Removed back panel to inspect for vibrations. Compressor was rattling a bit. Tightened compressor mount screw and rattling went away. No leaks detected. Job completed.
Near Wimberley, TX 78676
Andrew
Job Details: 10/20/2020
REFRIGERATOR KITCHENAID KUDF204ESB01 "Arrived on site to test unit for chime not stopping. Found freezer switch was bad and unit thought door was open. Replaced switch, tested unit, unit works good. Job complete."
Near Lago Vista, TX 78645
Lou
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRS315SDHW01 "Arrived on site to inspect refrigerator noises. Upon further inspection, when I walked inside the home, I could hear the unit rattling. I leveled the unit and adjusted the condenser coils underneath and the noise stopped. Attempted to contact the owner of the home, as it’s a rental property, to get a copy of the POP but received the voice message. Left message for owner to contact the office and provide POP. No water leaks observed during service, job completed"
Near Robinson, TX 76706
Jonathan M
Job Details: 10/20/2020
WASHER WHIRLPOOL WTW7120HW0 Arrived on site for a washing machine that has no power. Inspected unit and work area. Found unit completely dead. Removed consul and tested voltage going to the control and found proper voltage. Tested voltage going to the user interface and found sporadic voltage that finally leveled out to 5 V DC. Plugged in user interface and unit turned on. Unit immediately flashed an F6 E1 (UI cannot hear ACU) error code. Ordering both control and user interface and office will need to contact customer about reschedule date due to out of stock and PSP item parts.; ordrng 1 W11419051 (CONTROL) and 1 W11478525 (UI )
Near Austin, TX 78703
Wesley
Job Details: 10/20/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite and found unit had leak from splitter at valve. Also replaced dispenser drawer due to leak from there reported. Advised customer to hire a plumber to correct the house valve splitter.
Near Lorena, TX 76655
Jonathan M
Job Details: 10/20/2020
WASHER MAYTAG MVWB765FW0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Disassembled drain pump, router, stater, and screws off of tub. Replaced outer tub, in her basket, gear case, agitator, clean out filter, nut spanner, and screws and tested unit. Unit is working as designed. Call complete."
Near Leander, TX 78641
Cliff
Job Details: 10/20/2020
WASHER MAYTAG MVW7232HC0 Arrived on site to diagnose a washing machine that is making unusual noise. Tested unit and found no mechanical failures at this time. No repairs are needed and no leaks were found at time of service.
Near Belton, TX 76513
Tyler
Job Details: 10/20/2020
DISHWASHER WHIRLPOOL KDFE204KPS Arrived on site for dishwasher they had a broken wheel on the upper rack. On arrival I found that the upper wall on the rack was broken and I replace the arm glide assembly of the wheel was attached to. Upper rack is not functioning as designed call complete
Near Austin, TX 78744
Luis
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM03 "Arrived on site for no ice. Found cut fill line to fill tube,installed coupling to damaged line,ran diagnostics icemaker sensor reading open,unit will need a new icemaker to complete repair. ; ordrng 1 ICEMAKER (DIAGRAM SHOWS DIFFER SR IM NEED FLEX TRAY ICEMAKER) and 1 W11284458 (ICEMkER (FLEX TRAY ICEMAKER))"
Near Lakeway, TX 78738
Brandon
Job Details: 10/20/2020
COOKTOP KITCHENAID KCGS556ESS02 "Arrived on site for customer complaint of flames being to high on low, I adjusted flames unit tested good."
Near Austin, TX 78746
Kevin
Job Details: 10/20/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site And found gearcase case has failed, replaced it and cam and actuator and washer is now operating properly, job complete"
Near Lago Vista, TX 78645
Lou
Job Details: 10/20/2020
DISHWASHER GE GLD5604V00BB "Arrived on site to install previously diagnosed and ordered part. Due to the element failure, I removed and replaced the element and tested. Unit continues to not heat. Checked voltage at the element and got 0V. Checked voltage at the control & TOD and found the TOD switch burnt. I am ordering the TOD switch and scheduled return service. No water leaks observed during service.; ordrng 1 WD21X10224 (switch,interlock)"
Near Austin, TX 78735
Luis
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for water leaking. Found ice has melted and frozen under bin,ran diagnostics weak air flow from ice box fan,ran harvest test passed,ran fill test passed no leaks. Replaced main control,Powered unit on ran diagnostics good air flow from fan."
Near Leander, TX 78641
Lou
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site to install previously diagnosed and ordered parts. Due to the RC evaporator icing up, I removed and replaced the evap,motor/harness & secured the thermistor on the sucti9n line with foil tape and ziptie (photo), secured the evaporator to the back panel, installed a new evap,cover and secured it with 2 screws at the top of the cover. Also, I removed the back cover and found the drain tube badly gapped approximately 1/4 inch. I removed the drain tube ad found it clogged. Removed the debris and using manufacturers approved silicone, I reinstalled the tube and sealed the gap. Plugged unit back in and tested and unit is beginning to cool as designed with a good frost pattern on the RC evaporator. No water leaks observed at the end of service.
Near Austin, TX 78737
Robert
Job Details: 10/20/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of leaking. Found hose from dispenser to tub not connected. Reconnect hose and test.
Near Waco, TX 76705
Jonathan M
Job Details: 10/20/2020
FREEZER AMANA AQC0501GRW00 "Arrived on site for a freezer that is turning itself off. Inspected unit and work area. Customer advised that the unit has done this a few times were it’ll shut off randomly and the over temp alarm will sound. She advised that it worked for two months and that started and then they turned the thermostat knob off and turned it back on and it ran for 2 to 3 weeks and powered off again. They turned the temperature knob back to the off position and turned it back on and it began to cool again. They said that that time it only worked for 45 hours before powering off again. Unit had been on but the compressor was not running when I got here. I was able to turn the temperature knob to the opposition and turn it back on and unit began to cool. I called Techline and spoke to Sterling SR# 7729085530. He advised that the issue is with the thermostat contacts not opening and closing properly causing the unit not to cycle through properly. He advised that that would be t
Near Austin, TX 78739
Robert
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on job for complaints of noise. Found the noise level normal. No leaks detected at time of service.
Near Dripping Springs, TX 78620
Robert
Job Details: 10/20/2020
DRYER WHIRLPOOL MEDB765FW0 Arrived on job for complaints of error code F4E1 miss wire. Checked terminal block and found the voltage incorrect. Outlet miss wire customer will have builder correct.
Near Austin, TX 78738
Luis
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Arrived on site for no ice. Bypassed thermostat in icemaker and icemaker not running through a forced harvest diagnosed a defective icemaker. Installed a new icemaker powered unit on icemaker ran through a cycle and filled with water.
Near Dripping Springs, TX 78620
Robert
Job Details: 10/20/2020
OVEN WHIRLPOOL RBD305PDB8 Arrived on job to replace console. After replacement test operation. Oven appears to be working properly.
Near Austin, TX 78737
Robert
Job Details: 10/20/2020
WASHER MAYTAG LAT8506AAE Arrived on job for complaints of leaks. Found the tub leaks from center seal damaged transmission leaking oil and tub rusted at seal.
Near Georgetown, TX 78628
Al
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site to install previously ordered part that was still under warranty.Removed and replaced the UI.Unit now operating properly.The fan issues weren’t apparent on this date.No leaks detected at the time of service.Job complete
Near Killeen, TX 76549
Al
Job Details: 10/20/2020
MICROWAVE FRIGIDAIRE LFMV1645TF Arrived on site to install previously ordered part.Removed and replaced the control assembly.Reassembled and unit tested as designed.Job complete
Near Temple, TX 76502
Tyler
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Arrived on site for our icemaker that was making a loud noise every time it filled according to customer after repair. Upon arrival I ran a few different harvest cycles to verify where the noises coming from but was unable to copy or mimic the sound the customer her prior to my arrival. I called whirlpool tech line and they Recommended holding off on any repairs it appears that is not the issue has resolved itself and customer did not find any issues with the noise while I was on site. Whirlpool did advise that if it happens again we will probably need to replace the water inlet valve and check water pressure on the back of the fridge. Unit functioning as designed called completeSr# 7729080477
Near New Braunfels, TX 78130
Noah D
Job Details: 10/20/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site to inspect washer for not closing correctly, upon inspection found the door cracked, ordering door and autho. Office to reschedule ; ordrng 1 AUTHO (AUTHO ) and 1 W10793620 (DOOR)"
Near Killeen, TX 76549
Tyler
Job Details: 10/20/2020
WASHER MAYTAG MVWB835DW1 Arrived on site for water that was leaking during use. Upon arrival customer stated that washer was the first leaking whenever I would run but then eventually they notice that the water quit working altogether it would no longer do anything. What I found upon arrival was very clear evidence that the water valve around the inner consul area had been rusted out and leaking to the point that the rust had closed up the solenoids not allowing them to open and causing water not to fill out properly properly. I was able to retest the unit and verified that everything is now functioning as designed with no leaks before during or after repair. Call complete
Near Austin, TX 78704
Wesley
Job Details: 10/20/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived onsite for freezer frosting again and found door will need to be replaced as well as brackets. Returning with brackets and ordering door. Performed seal treatment as temporary fix. Office to reschedule. ; ordrng 1 W10815699 (dor-fip ss)
Near Gatesville, TX 76528
Jonathan M
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Arrived on site for a refrigerator that had lights out in the refrigerator section. Inspected unit and work area. Found freezer light out and replaced freezer module. All lights began to display and work as designed. Call complete.
Near Georgetown, TX 78626
Tommy
Job Details: 10/20/2020
COOKTOP WHIRLPOOL WCG97US0HS00 "Arrived onsite for bottom right burner not lighting. Upon arrival found burner head slightly out of place realigned burner head and tested unit ignited through multiple tests, show customer how to check burner head alignment. Job Completed."
Near Georgetown, TX 78626
Tommy
Job Details: 10/20/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Found that console had some light damage and didn’t come with button UI. Ordering buttons and office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10629499 (BUTTON UI)
Near Killeen, TX 76549
Al
Job Details: 10/20/2020
COOKTOP WHIRLPOOL WFE525S0JZ0 Arrived on site and inspected range infinite switch issues. Found the front right switch was causing the hot cooktop light to stick on.R/R it. Reassembled and unit tested as designed.Job complete
Near Austin, TX 78738
Brandon
Job Details: 10/20/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site for customer complaint of vent fan not working properly, found failed damper, I replaced damper, unit tested good."
Near Killeen, TX 76542
Al
Job Details: 10/20/2020
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site and inspected dishwasher not draining.Confirmed the complaint and found the connector at the drain pump was not secure.Corrected the issue and unit tested as designed.No leaks.Job complete
Near Harker Heights, TX 76548
Al
Job Details: 10/20/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site and inspected microwave not heating.Removed and replaced the magnetron capacitor, diode and interlock kit.Reassembled and unit passed the 2 minute water cup test.Job complete"
Near Austin, TX 78736
Kevin
Job Details: 10/20/2020
DISHWASHER KITCHENAID KDTM804ESS2 "Arrived on site and found standing water in dishwasher, set dishwasher to drain and all water is removed. Inspected drain hose and found no high drain loop. Took pictures. After adding a high drain loop Ran a diagnostic cycle at the end all the water was drained out properly. Also found garbage disposal is not operating. Recommended to customer that this be corrected. If food were to clog up garbage disposal dishwasher would have nowhere to drain. Job complete."
Near Austin, TX 78747
Kevin
Job Details: 10/19/2020
DRYER ROPER RED4516FW0 "Arrived on site and inspected dryer and found it is heating properly but there is no airflow. Took one picture of temperature and airflow meter, explained to apartment resident that apartment management will need to clear vent to the exterior of the building. Also explained A return trip is not covered under warranty to check vent again. Showed apartment resident how to feel airflow by putting your hand into the lint trap.
Near The Hills, TX 78738
Brandon
Job Details: 10/19/2020
WASHER WHIRLPOOL WFW5620HW2 "Arrived on site for customer complaint of unit leaking inside of door panel, found water and soap marks on inside of inner door panel, ordering inner door parts. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11316777 (DOOR LINER) and 1 W11318813 (INNER DOOR)"
Near Austin, TX 78746
Luis
Job Details: 10/19/2020
ICE MACHINE WHIRLPOOL GI15NDXZQ0 Arrived on site for ice complaint. Found ice falling in only one location adjusted housing and grid cutter ran u it through a clean cycle.
Near Leander, TX 78641
Jonathan S
Job Details: 10/19/2020
DRYER WHIRLPOOL WED8500DC3 "Arrived on site for dryer not operating. Inspected unit and work area. Found strong burning smell coming from unit. Disassembled unit and found major lint buildup in unit(see DS-pic). Found wire harness burnt. Measured resistance on fuse and element. Found thermal-cutoff opened. Found thermistor opened. Will need to replace all parts and continue to test will voltage. . ; ordrng 1 279973 (cutoff-tml) and 1 W10777438 (HARNESS) and 1 WP8577274 (THERMISTOR )"
Near Austin, TX 78748
Kevin
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site and inspected dishwasher and found One wire at control board to heating element is not connected. After resetting ran a diagnostic cycle and everything is operating properly. Recommended to apartment residence that hot water be run before starting a wash cycle and did not find any rinse aid in the dispenser and recommended that they add it. No water leaks from connections at time of service, job complete"
Near Lakeway, TX 78734
David Z
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL KBSN608ESS01 "Arrived on site to diagnose refrigerator lights out in FC and 1 in RC. Called tech line again and talked to Steve, SR7727808488. Steve had me check DC voltage at aurora board. Found 18.9 at 1+2, 24 3+4. Steve said this is within spec. He said to replace modules again and to have parts contact distributer to do research and report possibly bad stock. Replaced upper left FC module and upper left RC module. Lights are now on and working as designed."
Near Cedar Park, TX 78613
Lou
Job Details: 10/19/2020
OVEN WHIRLPOOL RBD305PRS00 "Arrived on site to inspect wall oven upper oven not working. Upon further inspection, I was able to turn the upper oven on Bake at 350 degrees, but the unit never heated. I pulled the unit from the cabinet and removed the top panel to find the relay to the bake element for the upper oven was burnt. I advised the customer that the control is no longer available, but I could pull it and have it rebuilt. Also advised the customer that it is possible the touch panel will not work with the rebuild and would have to be replaced as well. I removed the control and out the unit back in its space. I am ordering the rebuilt control, touch panel and CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts. ; ordrng 1 8303883 (REBUILD CONTROL) and 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 WP8304275 (swtch-memb)"
Near Austin, TX 78751
Matthew
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived onsite for dishwasher not filling with water. Put unit in diagnostics and found stored error code F6E4 inlet water. Tested unit and at fill cycle, valve would not energize. Unit is set into the floor blocking access. I could not remove toe kick to try and adjust legs. Customer will need to make unit accessible to complete repair. Customer was made aware. Office to reschedule. ; saved tckt"
Near Austin, TX 78753
Matthew
Job Details: 10/19/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 "Arrived onsite for refrigerator freezer door not closing properly. Found that the left track is broken not allowing the door to close properly. Will need to order and replace left slide. Recommended not having the unit plugged in while waiting on repair, could cause freezer to frost over or leak. Office to reschedule. ; ordrng 1 WPW10397636 (slide)"
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for refrigerator leaking water under drawer and freezer not freezing. Inspected unit and work area. Found freezer evaporator iced up and found fresh food drain bowed and causing to leak water(see SD-pic). Performed diagnostics mode and tested defrost sensor and found closed. Ran automatic defrost cycle and found defrosting. Put in automatic defrost mode. Will need to replace drain pan. Will return with control and defrost harness. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (SCH APT) and 1 W11032800 (HARNESS WITH SENSOR ) and 1 W11457241 (EVAP DRAIN PAN)"
Near Austin, TX 78747
Luis
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB05 "Arrived on site for cooling compliant. Lower section of fresh food reading mid 40’s removed evaporator cover,found no air obstructions fan running good frost formation on evaporator. Ordering diffuser and main control ; ordrng 1 W11317276 (DIFFUSER) and 1 W11449482 (CONTROL)"
Near Georgetown, TX 78633
Lou
Job Details: 10/19/2020
WASHER KENMORE 110.258424 "Arrived on site to inspect washer overfilling with water. Upon further inspection, the customer advised that the unit was filling with water and failed to stop and the water spilled over the top of the basket until they turned it off. I removed and replaced the the water level sensor (photo) and tested the unit on two washes and it operated as designed. No water leaks observed during service, job completed."
Near Canyon Lake, TX 78132
Noah D
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Arrived on site to inspect fridge for not closing correctly, upon inspection found the gasket leaking around the bottom making a vacuum noise, ordering gasket and cover. Office to reschedule ; ordrng 1 2202882 (GASKET) and 1 W10592142 (COVER)"
Near San Marcos, TX 78666
Richard
Job Details: 10/19/2020
MICROWAVE WHIRLPOOL AMV2307PFS Arrived onsite for the microwave not working properly. During installation of blower motor found that the blower motor harness has been compromised. Will need to replace main harness to fix issue. Ordering parts and office to schedule ; ordrng 1 W11459357 (HARNESS)
Near Georgetown, TX 78633
Lou
Job Details: 10/19/2020
REFRIGERATOR GE PFE22KSEAFSS "Arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer advised that the unit cooled for a few days after previous repair (main control) and then stopped cooling again. I checked temps in the FC=28 degrees and RC=51 degrees. I found a small amount of frost on the FC evaporator cover. Removed the cover and found the evaporator engulfed in ice/frost again. Tested defrost at the control and found the heater and defrost thermistor are bad. I am ordering the heater and will return with the thermistor.No water leaks observed during service. Office to schedule return service.; ordrng 1 WR51X10108 (heater def asm)"
Near San Marcos, TX 78666
Andrew
Job Details: 10/19/2020
MICROWAVE WHIRLPOOL AMV2307PFS3 Arrived on site to test unit for hood fan not working. Found all wires where fan connects are cut(took pic). Needing main wire harness.; ordrng 1 W11459357 (MAIN HARNESS)
Near Georgetown, TX 78633
Lou
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Arrived on site to inspect refrigerator freezer door handle coming off and frost building up in FC section. Upon further inspection, I found the right side of the FC door handle not secured. I removed the door handle and tighten the mounting screws and re-installed the handle. I found the FC door not closed all the way on the right side and frost built up on the rail. Also found that the right rail is missing some of its bearings. I am ordering both rails and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 2 WPW10120018 (slide rail (frz))s"
Near Pflugerville, TX 78660
David S
Job Details: 10/19/2020
WASHER WHIRLPOOL MVWX700XW2 Arrived on site for washing machine leaking underneath. I inspected the unit and work area. I put the unit into diagnostics and found no fault codes. I activated the cold and hot water valve and found no leaks at the valves or housing. I inspected the drain line and found it not in the drain all the way back in the wall. I adjusted the drain line so the tube is now facing down the drain. I put the unit through a drain and found no leaks at the drain pump. The unit is not leaking. The only place I found a possible leak at was the drain tube in the wall.Job complete.
Near Leander, TX 78641
Lou
Job Details: 10/19/2020
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site to inspect cooktop rusting underneath. Upon further inspection, I removed the cooktop from the countertop and found where the unit was rusting around the edges onto the countertop. I called techline and spoke to Sterling and advised of my findings. Sterling advised that it’s due to Environmental conditions causing moisture and unit to rust. Provided file #7729069515. I attempted to remove the rust from the countertop and was able to get most of it off. I removed the rust from underneath the edges of the cooktop. Placed the unit back in its space and secure it and I could not see the spots as the unit covered them. No gas leaks detected during service, job completed.
Near , TX 78738
Brandon
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for customer complaint of unit not working properly, found faulty sensor, I replaced sensor, unit tested good."
Near Dripping Springs, TX 78620
Robert
Job Details: 10/19/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite to test unit for unit no cooling, test unit, found faulty inverter, tested compressor found 13ohms between each post on compressor, inverter faulted due to bad compressor, ordered compressor, drier, and coupler, needs sealed system technician, office to reschedule.; ordrng 1 W10143759 (drier (service)) and 1 W10832994 (compressor) and 1 W10913906 (coupler)"
Near Georgetown, TX 78628
Cliff
Job Details: 10/19/2020
OVEN WHIRLPOOL WOD93EC0AS04 Arrived on site to replace previously ordered parts for oven. Inspected unit prior to repars and found no failures to elements. Did note both ovens 20° to low. Adjusted temperature offset to correct issue. All is working properly at this time.
Near San Marcos, TX 78666
Richard
Job Details: 10/19/2020
MICROWAVE WHIRLPOOL AMV2307PFS2 Arrived onsite for the microwave not working properly. During installation of blower motor found that the fan harness has been compromised and will need to be replaced to fix the issue. Ordering parts and office to schedule ; ordrng 1 W11459357 (HARNESS)