Service History 792 - Appliance Express

Near Hutto, TX 78634

David S

Job Details: 01/07/2021

REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived on site for sealed system repair. I inspected the unit and work area. I found frost build up on the rc evaporator. I gained access to the rc evaporator and found frost build on the top and bottom of the evaporator. I tested the fans and I found the rc fan motor getting 14vdc but not spinning. I tried to spin the fan and found it not moving. I did a temp test in the freezer and found it at -4 degrees. This unit doesnt need a sealed system. I am ordering the rc evap motor to complete the repair .; ordrng 1 W10633627 (motor-evap)

Near Austin, TX 78723

Matthew

Job Details: 01/07/2021

WASHER MAYTAG MVW6230HW0 "Arrived onsite for washer shaking. Upon arrival put unit in diagnostics and found no stored error codes. Tested unit in auto cycle and all passed. Customer wanted to test with load. Ran loads cycle and the amount of shaking was normal, not excessive. Called tech line to confirm testing SR#7729680843. Tech line explained the sensitivity of the unit loading and cycle selections.

Near Copperas Cove, TX 76522

Tyler

Job Details: 01/07/2021

WASHER AMANA NTW4516FW3 Arrived on site for washer tripping breaker. Per owner and customer unit trips around the spin cycle. I ran a diagnostics check and found f5e1 indicating issue with lid lock fault. I ran a diagnostics test and found amperage to washer (between rinse & final spin) peaked to 6.23amps at start of spin cycle but quickly dropped back down to 2.3 amps. I also found during lidlock test that main control was not always reading the lid locked although it would lock each time it was activated. Power outlet had a stable 120v. I replaced the main control and ran a few test cycles as well as Manuel test but could not replicate the breaker tripping. The unit no longer showed any errors or power issues after repair but I informed customer that the breaker can become weak over an extended wash cycle and recommended having an electrican replace gfci if needed. Call complete

Near Buda, TX 78610

Richard

Job Details: 01/07/2021

FREEZER WHIRLPOOL WZF79R20DW03 Arrived onsite for the freezer door gasket not sealing properly. During inspection found that the right upper corner of the door gasket was not sealing properly. Used heat gun and expanded the seal to were its sealing. Door gasket is now sealing properly. Complete

Near Copperas Cove, TX 76522

Tyler

Job Details: 01/07/2021

REFRIGERATOR WHIRLPOOL WRS321SDHW05 "Arrived on site for refrigerator not cooling. Upon arrival customer stated unit had been plugged in and running since installed. I checked frost pattern of evap coil but found only the bottom quarter of coil had ice and pattern never advanced past position during diagnosis. Evap fan, condenser fan motor, as well as compressor were also all running in conjunction together during cool cycle. Amperage to compressor was low during diagnosis (.3-1.19amps) i ran symptoms by SW and was able to determine compressor is falling to pump refrigerant properly through unit. Will neeed to return with a compressor, ui drier, coupler, evap coil, etc in order to complete repair. Office to reschedule once availability of parts is known. ; ordrng 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 WP2188822 (evaporator) and 1 WPW1014375 (UV DRIER)"

Near Leander, TX 78641

Lou

Job Details: 01/07/2021

DRYER WHIRLPOOL MEDX655DW1 "Arrived on site to inspect dryer not working. Upon further inspection, I plugged the unit in and pressed the start button and the drum failed to turn but I could hear the motor humming. Customer recently had the electrical refurbished. Customer said the outlet, wiring and breaker were all replaced. I disassembled the unit to test the motor and with the unit plugged in, I pressed the start button and the motor would turn, but it did not have enough voltage to turn the drum and the element was nothing on. I disconnected the motor and plugged into a new motor and retested and got the same results. I contacted techline and spoke to Bruce and advised of my findings. Bruce had me test from the pink/black wire at the start button to the black wire (C) at the timer. I got 123V and when I pressed the start button my voltage dropped to 22V. I tested at the terminal block from black to white and got 123V but when I pressed start it dropped to 22V. Bruce advised that th

Near Jarrell, TX 76537

Jonathan S

Job Details: 01/07/2021

WASHER WHIRLPOOL WTW7120HW0 "Arrived on site for washer not completing cycle and balling clothes up. Inspected unit and work area. Found drain line pushed all the way down standpipe. Corrected drain line and added zip tie. Performed diagnostics mode and checked fault codes. Found error F0-E5 off balance load. Ran automatic test cycle, found all components activating. Ran manual test mode and rotated between spin and agitation. Inspected gear case and stator, no issues found. Found customer on a water softener system, Adjusted the concentration level for soap usage. Found no service on iPad or phone. Used customer landline to contact Whirlpool tech support . Spoke with JK and went over prior service performed. All tested good, no water leaks detected. Spoken with customer on user care guide.(SR# 7729680794)."

Near Austin, TX 78723

Jacob

Job Details: 01/07/2021

REFRIGERATOR WHIRLPOOL KRFC704FPS04 Arrived onsite for unit not keeping power to controls consistently and the ice maker not working currently. Looked at unit. Upon further inspection found that the UI is not sending correct voltage. Ordered part. Office to reschedule ; ordrng 1 W11442053 (UI PANEL)

Near Austin, TX 78752

Jacob

Job Details: 01/07/2021

RANGE WHIRLPOOL WFG320M0BB2 Arrived onsite for front right burner not staying lit on low setting. Tested unit. Tried to adjust limit inside the knob. The light will jot stay constantly on in low setting. Ordered parts. Office to reschedule.; ordrng 1 W10814916 (valve-brnr) and 1 W11050487 (holder-orf)

Near Austin, TX 78728

David Z

Job Details: 01/07/2021

REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site to follow up on refrigerator leaking from ceiling. Removed top panel and found it film of water again. Customer said it doesnt seem to leak much when filter is removed. Cant pinpoint leak. Saw same small drip on right side of filter housing, but water is now flowing hard and airating.ordering all hoses and pressure reducing valve. Going hose by hose until airation stops. Office to schedule when parts arrive. ; ordrng 1 8212547RP (tube-water) and 1 W10723352 (tube-water) and 1 W10736144 (tube-water) and 1 W10786952 (valve) and 1 W11168758 (reservoir) and 1 W11209890 (tube-water) and 1 WPW10341329 (water valve assy) and 1 WPW10674102 (tube-water)"

Near Georgetown, TX 78626

Jonathan S

Job Details: 01/07/2021

REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Arrived on site for refrigerator ice maker coming loose. Inspected unit and work area. Found bottom mount on ice maker did not have screw and stripped ( see SD-QuickPic). Removed ice maker and installed new. Added longer screw to bottom mount to avoid repeat failure. Monitored ice cycle. All tested good, no water leaks detected."

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 01/07/2021

RANGE WHIRLPOOL WFE540H0ES0 Arrived on site to diagnose a range that is not heating properly. Found failed bake element. Replaced element and tested unit. Found all is working properly at this time.

Near Round Rock, TX 78665

Kayman

Job Details: 01/07/2021

MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived onsite for microwave not heating and showing a F1E6 error code. Upon inspection of the diagnostics section I found the stored error code for magnetron error. I cycled the power via tech sheet. I tried heating a cup of water and the units magnetron sounded abnormal. It also did not heat . I am ordering a magnetron (W11346197 ) inverter (W10217711 ) micro control (W11110951) interlock (W11033422) main control (W11261167). I recommend replacing the mag inverter and micro control but Use other parts as needed. returning with sensors. ; ordrng 1 W10217711 (inverter) and 1 W11033422 (interlock) and 1 W11110951 (cntrl-elec) and 1 W11261167 (cntrl-elec) and 1 W11346197 (MAGNETRON )

Near Kingsland, TX 78639

Cliff

Job Details: 01/07/2021

ICE MACHINE WHIRLPOOL KUID508HPS00 Arrived on site to diagnose a ice machine that is making thin ice. Tested unit and found failed water level sensor. Replaced pump as it contains sensor internally. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Near Round Rock, TX 78665

Kayman

Job Details: 01/07/2021

WASHER WHIRLPOOL MHW5630HC0 Arrived onsite for washer leaking from the bottom of the unit. Upon inspection I found the bellow torn. I replaced the bellow . No leaks detected during time of service and the unit is working as designed at this time. Job complete.

Near Austin, TX 78739

Robert

Job Details: 01/07/2021

DRYER MAYTAG MEDC465HW0 "Arrived on job for complaints of no power. Found the vent was corrected from previous visit. Found fuse open replaced fuse Nd test, dryer still has vent issue in wall. Showed customer the lack of air flow and recommended to have vent cleaned. Called tech line to document 7729676645."

Near Austin, TX 78756

Matthew

Job Details: 01/07/2021

DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite to replace previously diagnosed parts. Replaced power cord. Tested unit and unit is functioning properly. Let customer test as well. Job complete

Near Leander, TX 78641

Lou

Job Details: 01/07/2021

REFRIGERATOR GE PFE29PSDASS "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the he FC=7 degrees. Checked ice maker and found ice in the tray. Placed the unit in diagnostics and tested the ice maker and it operated as designed. Tested the IM fan, thermistor, and heater and all are operating as designed. When I took the unit out of diagnostics, I went into settings and found the ice maker turned off. Turned it back on. Customer advised that the ice is melting in the ice bin. I checked the left RC door gasket and the ice bin door gasket and both were good with no gaps/air leaks. I tested the dispenser door with 2 ounces of water to see if it would hold and only got approximately 1 ounce back as the rest leaked out. I am ordering the duct door, duct door motor and spring, along with a CNOTE-AUTHORIZATION for the mentioned parts and the ice maker. No water leaks observed during service. Office to schedule return service once authorization is

Near Austin, TX 78746

Jacob

Job Details: 01/07/2021

MICROWAVE KITCHENAID KOCE500ESS08 Arrived onsite for the broiler to unit having exploded inside the unit. Called Tech line. Suggested to change the broiler element and possibly control board got Sr#7729676361. Ordered part. Office to reschedule. ; ordrng 1 W11179310 (cntrl-elec)

Near Austin, TX 78757

David Z

Job Details: 01/07/2021

DISHWASHER KITCHENAID KUDS50FVSS3 "Arrived on site to diagnose dishwasher that is not washing top rack dishes well. Ran unit in diag mode. Found no errors present. Ran unit and checked on arms and never saw upper spray arm turning. Bottom working fine. Provided estimate for a new sump, since either the pressure is too low, or the diverter is not diverting to upper arm.Ordering sump which is out of stock. Spray arm does move freely. Ordering sump and spray arm and seal. ; ordrng 1 WP8268433 (seal) and 1 WPW10082841 (arm-spray) and 1 WPW10780877 (pump&motor)"

Near Lakeway, TX 78734

Robert

Job Details: 01/07/2021

ICE MACHINE KITCHENAID KUIS18NNTB0 Arrived on job for complaints of no ice. Found compressor running but no frost pattern. ; ordrng 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)

Near Austin, TX 78745

Andrew

Job Details: 01/07/2021

DRYER WHIRLPOOL WED85HEFC2 "Arrived on site to test unit for loud rattling and PF issues. Found motor was vibrating causing noise. Installed dampers underneath motor and secured with self drilling screw. Found power failure issues while putting unit into diagnostics multiple times. Replaced control, tested unit, noise is no longer present and no more power failure issue. No leaks detected at time of service. Job complete."

Near Austin, TX 78750

David Z

Job Details: 01/07/2021

OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to follow up on oven having touchscreen issues when exposed to any kind of steam. Called tech line on arrival and talked to Andrew, SR7729676340. Andrew does not recommend any parts replacements, as continuing to replace panels is making no difference. Wiring is good and unit is not grounding out. Touch screen gets moisture on it and it acts as key presses and causes the issues. Not replacing any parts. Advised customer of recommendations to utilize covering items in the oven.

Near New Braunfels, TX 78130

Noah D

Job Details: 01/07/2021

REFRIGERATOR GE GSE25HSHBHSS "Arrived on site to inspect fridge for leaking, upon inspection found the back valve stuck open, replaced valve and tested, all functions returned. Complete."

Near Marble Falls, TX 78654

Cliff

Job Details: 01/07/2021

WASHER WHIRLPOOL WFW5620HW0 Arrived on site to diagnose a washer that is making abnormal noise when drain pump is running.Found vibration from drain pump causing abnormal noise during cycle. Added rubber sound isolator between pump and frame to eliminate noise. All is working properly at this time and no leaks were found at time of service.

Near Jarrell, TX 76537

Jonathan S

Job Details: 01/07/2021

MICROWAVE WHIRLPOOL WMH31017HB2 Arrived on site for microwave hood lamp not working. Inspected unit and work area. Tested voltage to lamp housing and found none. Disconnected housing terminals and tested voltage and found 130 volts but not respond from control when tune lamp on and off. Replaced lamp housing and tested unit. Found failed control not sending voltage when under a load. Office to schedule appointment when ETA is available. ; ordrng 1 W10892389 (CONTROL)

Near Austin, TX 78731

Kevin

Job Details: 01/07/2021

DISHWASHER KITCHENAID KDFE304DSS0 "Arrived on site and found left upper rack rail is broken. Will need to bring back new ones to correct issue. ; ordrng 1 W11259786 (Track right) and 1 W11259785 (Track right)"

Near Manor, TX 78653

Matthew

Job Details: 01/07/2021

WASHER WHIRLPOOL WTW4815EW1 "Arrived onsite for washer not draining water. Upon arrival unit was unplugged and 1/3 full of water. Plugged unit in and immediately went into drain mode. Tried canceling drain but would not cancel. Unplugged unit to try again and still would not cancel. Could hear drain motor trying to kick on. Advised customer that would need motor replaced for functionality as well as to complete full diagnostics.

Near Kingsland, TX 78639

Cliff

Job Details: 01/07/2021

REFRIGERATOR FRIGIDAIRE FFSS2315TP0 Arrived on site to diagnose a refrigerator that is not making ice. Tested unit and found frost pattern correct on coil and water valve for icemaker fully operational. Icemaker itself has failed. Replaced icemaker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Austin, TX 78725

Jacob

Job Details: 01/07/2021

REFRIGERATOR WHIRLPOOL WRT318FZDB05 Arrived onsite for unit possibly it cooling in the refrigerator and to change the ice maker as per last technician. Re ordered ice maker and thermistor. Also replaced control to the unit to check that the unit is cooling for now. Office to reschedule ; ordrng 1 W11438736 (THERMISTOR ) and 1 WPW10715709 (icemaker)

Near Austin, TX 78703

Luis

Job Details: 01/07/2021

ICE MACHINE WHIRLPOOL KUID308HPS00 Arrived on site for no ice. Found harness not connected to control installed harness fully to control ran diagnostics all test passed. Advised customer he will need an external drain pump

Near Copperas Cove, TX 76522

Tyler

Job Details: 01/07/2021

WASHER WHIRLPOOL WTW6120HW0

Near Austin, TX 78749

Richard

Job Details: 01/07/2021

WASHER MAYTAG MVW6230HW0 Arrived onsite for the washer making a squeaking noise during the spin cycle. During testing found that the belt is the cause of the noise tried to lubricant the belt but it did not resolve the issue. Will need to replaced belt and cam assembly. Ordering parts and office to schedule ; ordrng 1 W11239857 (Belt)

Near Round Rock, TX 78665

Kayman

Job Details: 01/07/2021

MICROWAVE WHIRLPOOL KMHS120ESS3 Arrived onsite to install previously diagnosed parts. I installed the magnetron capacitor and diode. I tested the unit and it is working as designed at this time. Job complete.

Near Austin, TX 78753

Matthew

Job Details: 01/07/2021

REFRIGERATOR WHIRLPOOL ASI2175GRS01 Arrived onsite for unit leaking from ice maker. Upon inspection ice maker would not operate. Replaced ice maker and had same result. Tested harness and found blown fuse. Need to order and replace wire harness to further test. Office to reschedule.; ordrng 1 W10838084 (harns-wire)

Near San Marcos, TX 78666

Noah D

Job Details: 01/07/2021

RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect range for a broken knob, upon inspection found the front burner bent, repaired valve due to slight warp, knob fit correctly and worked to specs. Complete"

Near Austin, TX 78753

Matthew

Job Details: 01/07/2021

REFRIGERATOR AMANA ASI2175GRS03 "Arrived onsite to replace previously diagnosed parts. Replaced control, diffuser and thermistor. Tested unit and unit is functioning properly. Job complete"

Near Round Rock, TX 78665

Kayman

Job Details: 01/07/2021

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite to install previously diagnosed parts. I installed the dispenser parts and ice maker. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

Near Leander, TX 78641

Tommy

Job Details: 01/07/2021

REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived onsite for rattling noise. Found unit was incorrectly leveled causing rattling. Showed customer rattling with unit unleveled. Level unit and rattling stopped. Job Completed.

Near Dripping Springs, TX 78620

Brandon

Job Details: 01/07/2021

OVEN WHIRLPOOL WFG320M0BS3 "Arrived on site for customer complaint of oven handle falling off, found the screw for the handle had completely come off, I attached handle, unit tested good."

Near Manor, TX 78653

Matthew

Job Details: 01/07/2021

DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for dishwasher door not closing. Upon inspection found failed strike. Replaced strike, tested unit and unit is functioning properly. Job complete"

Near Austin, TX 78756

Jacob

Job Details: 01/07/2021

WASHER WHIRLPOOL WFW5090JW0 "Arrived onsite for unit making a noise and possibly water spilling at the bottom. Tested unit 2 times. Did not find any issues with the unit. Re leveled the unit to help if there is and water possibly dripping from the unit. Noticed the drain hose was down a little too far in the standing pipe, corrected the drain. Unit tested good. No leaks at this time. Job complete. Let customer know that if the issue persists to take a video of the issue. Job complete"

Near Austin, TX 78731

Kevin

Job Details: 01/07/2021

MICROWAVE WHIRLPOOL KEMC308KSS04 "Arrived on site and inspected microwave/oven combo and found microwave is not heating but it is running. Disassembled it and found microwave thermostat connection is burnt out, took one picture. Replaced connection and ran microwave for 20 seconds and magnetron is hot to the touch.

Near Round Rock, TX 78665

Jimmy J.

Job Details: 01/07/2021

OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to install previously diagnosed part. Removed UI console and installed new UI console. Enabled WIFI in order to allow customer to reconnect for updates. Job completed.

Near Austin, TX 78732

Robert

Job Details: 01/07/2021

OVEN KITCHENAID KEBC107KSS04 Arrived on job for complaints of prob not working properly. Confirmed oven not reading probe. Ordered probe and jack.; ordrng 1 8186589 (jack-probe) and 1 WP9755542 (probe-meat)

Near Austin, TX 78745

Andrew

Job Details: 01/07/2021

DRYER AMANA NED4655EW1 "Arrived on site to test unit for no heat. Found red wires on terminal block burnt. Replaced block and fixed wires. Element, cutoff and thermal fuse all tested good at this time. Tested unit, unit is now operating as designed. Unit is venting properly. Job complete."

Near Austin, TX 78735

Luis

Job Details: 01/07/2021

REFRIGERATOR GE ZISS420DRKSS "Arrived on site for water leaking and cooling complaint. Found icicles leaking from drip pan,fan motor hitting ice unit will need icing kit,fan blade and motor. ; ordrng 1 WR49X10021 (Icing kit) and 1 WR60X26667 (Fan blade) and 1 WR60X10185 (Fan motor)"

Near Niederwald, TX 78640

Leonardo

Job Details: 01/07/2021

DISHWASHER WHIRLPOOL DU840SWKQ0 Arrived on site to test unit for not draining. Test unit and found bad sump and motor. Will also need new seal and and hose and washer gromet offide to reschedule. ; ordrng 1 3369037 (SEAL ) and 1 3369038 (WASHER GROMMET) and 1 W11189178 (HOSE )

Near San Marcos, TX 78666

Noah D

Job Details: 01/07/2021

WASHER MAYTAG MHW5500FW1 "Arrived on site to inspect washer for not starting correctly, upon inspection found the UI malfunctioning, customer accepted, ordering UI, Office to reschedule; ordrng 1 W10911044 (FASCIA)"

Near Austin, TX 78704

Luis

Job Details: 01/07/2021

REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site for no ice. Customer claimed she had a 3rd party warranty informed customer she will need to contact that warranty for service or for warranty to send over dispatch. Unit will need freezer light switch and icemaker fill tube; O-emld tckt

Near Austin, TX 78735

Richard

Job Details: 01/07/2021

WASHER WHIRLPOOL GHW9150PW0 Arrived onsite for the washer not draining. During testing found that the drain pump was no good also found that the bellow is torn and leaking. Customer accepted service. Customer wanted me to install the drain pump so they can still use the washer. Installed drain pump and it tested good. Ordering the bellow and the office to schedule ; ordrng 1 WP8182119 (Bellow)

Near Blanco, TX 78606

Brandon

Job Details: 01/07/2021

DISHWASHER KITCHENAID KDTE304GPS0 "Arrived on site for customer complaint of unit not washing, found error code 7-1 in diagnostic mode, found failed sump, ordering sump. ; ordrng 1 W11124384 (Sump assembly) and 1 Cnote (Office to reschedule)"

Near Georgetown, TX 78633

Jonathan S

Job Details: 01/07/2021

OVEN GE JGBP35WEA6WW "Arrived on site for range bake cycle not working. Inspected unit and work area. Tested bake operation. Found no response from igniter. Measured amp draw to igniter and found none. Measured resistance and found opened. Found failed igniter.Removed failed igniter and installed new. Tested operation, all tested good.

Near Hutto, TX 78634

Jimmy J.

Job Details: 01/07/2021

WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for clothes smell from either the washer or the dryer, we are not sure which one is causing the problem. Placed in diagnostics and F0E2 over sudsing error came up. Cleared error code. Ran through full diagnostics to ensure washer was performing as designed. No more error codes came on. Removed top to inspect pressure hose. Pressure hose was routed in a way that caused a small kink. Rerouted pressure hose to ensure it no longer had any bends/curve in it. No leaks detected. Job completed."

Near Manor, TX 78653

David S

Job Details: 01/07/2021

MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site for microwave having steam remain in the unit. I inspected the unit and found error code f4e4 humidity sensor error. I power cycled the unit and found it reappearing. I tested the exhaust fan and found it working as designed. I am ordering the humidity sensor and exhaust fan just in case. The office will reschedule when we have an eta on parts.; ordrng 1 W11381423 (HUMIDITY SENSOR) and 1 W11441128 (FAN MOTOR)

Near Marble Falls, TX 78654

Cliff

Job Details: 01/07/2021

WARMING DRAWER FRIGIDAIRE FGWD3065PFA Arrived on site to diagnose a warming drawer that is not opening and closing properly. Tested unit and found channels bearing assemblies have failed. Both rails will need to be replaced to complete repairs. ; ordrng 2 318248410 (channel)s

Near New Braunfels, TX 78132

Noah D

Job Details: 01/07/2021

MICROWAVE KITCHENAID KOCE500ESS09 "Arrived on site to inspect mic for not heating up, upon inspection and per last visit replaced both mag and inverter again, all functions returned. Complete"

Near Austin, TX 78703

Leonardo

Job Details: 01/07/2021

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to test unit for unit not washing test unit and found unit getting water but no water spraying. Found bad wash motor will need to replace motor. Ordering new sump and motor office to reschedule. ; ordrng 1 W11087376 (SUMP AND MOTOR )

Near Round Rock, TX 78664

Kayman

Job Details: 01/07/2021

REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site. Customer had not defrosted unit long enough to remove evaporator cover. Customer ok'd leaving the refrigerator disassembled until return visit. , ordrng W11333076 / HV CONTROL (by CS)"

Near Austin, TX 78727

David Z

Job Details: 01/07/2021

WASHER WHIRLPOOL MVWC565FW1 "Arrived on site to follow up on paint bubbling on washer. On arrival found a spot with paint bubbled a little pl but was just not flat. No work performed. Call complete."

Near Austin, TX 78723

Jacob

Job Details: 01/07/2021

WASHER MAYTAG MVWB855DW0 "Arrived onsite for unit making a noise. Put unit in diagnostics. Got F0E5 off balance, F7E5 shifter fault, F0E3 over Ted unit in diagnostics test. When unit got to spin. The unit was making clicking noise and will not get into spin. Looked underneath. Saw that the gear case had leaked oil. Let customer know that the motor parts and clutch and gear case needs to be replaced.Office to reschedule.; ordrng 1 W11455453 (GEAR CASE )"

Near Cedar Park, TX 78613

Tommy

Job Details: 01/07/2021

REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived onsite for refrigerator not cooling in fridge and evap frosting in freezer. Upon arrival found unit control was responding correctly. Unit thermistor was operating correctly and heater operating. Unit is likely overcharged, need sealed system tech office to reschedule.; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10507884 (COMPRESSOR ) and 1 WP2188822 (EVAP )"

Near Del Valle, TX 78617

Jacob

Job Details: 01/07/2021

MICROWAVE KITCHENAID KMHC319ESS3 "Arrived onsite for unit not powering on. Looked at unit, customer said they tried to replace the fuse once and had blown. Needed to start with replacement of the fuse and possibly the switches need to be replaced. No issues at this time. Job complete.

Near Georgetown, TX 78626

Jonathan S

Job Details: 01/07/2021

RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for range oven not lighting. Gained access to bake burner and tested operation. Found igniter not glowing. Disconnected igniter and measured resistance, found opened/ failed igniter. Installed igniter kit and tested operation. All tested good.

Near Lago Vista, TX 78645

Lou

Job Details: 01/07/2021

DISHWASHER JENN-AIR JDTSS247HS0 "Arrived on site to inspect dishwasher not completing cycles. Upon further inspection, I placed the unit in diagnostics showing error codes F2E1 & FcE2. Cleared the codes and continued with testing. Unit dispensed water into the tub and began washing. Unit only performed 2-3 cycles then the drain pump came on and the unit shut off. I placed back into diagnostics showing same error codes and tested again. The unit performed the same, but this time while draining, the display showed 0:02 for the drain pump and within a few seconds, the time jumped to 0:01 and then shut off. I called techline and spoke to Austin and provided the SR#7729478521. I advised that I found the console harness pinched in between the console and inner door, but after moving it and retesting the unit continued to operate the same. Also advised that the man control has been replaced and the console has been replaced 2 times due to the F2E1 error code. Austin advised that he did not s

Near Austin, TX 78758

David S

Job Details: 01/07/2021

RANGE WHIRLPOOL WFE505W0JZ0 Arrived on site to install previous diagnose part. I gained access to the burners and I replaced the lf burner. I reassembled the unit and tested it. I found all burners working as designed. Job complete.

Near Austin, TX 78731

Kevin

Job Details: 01/07/2021

DRYER WHIRLPOOL WED560LHW1 "Arrived on site to replaced scratched top on dryer, after replacement dryer is correct, job complete"

Near Austin, TX 78730

Luis

Job Details: 01/07/2021

REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site to install parts previously diagnosed. Replaced main control and side door ui assembly

Near Round Rock, TX 78664

Jimmy J.

Job Details: 01/07/2021

WASHER WHIRLPOOL WFW3090JW "Arrived on site for error code that it's clogged but it has never been used before. Turned on washer and gave a F20 error code. Error related to control and heater. Unit is brand new and never been used. Will return with heater just in case. This will be a two man job. Stackable unit. Corrected the model and serial number. ; ordrng 1 W10847365 (heater)"

Near Georgetown, TX 78626

Tommy

Job Details: 01/07/2021

OVEN WHIRLPOOL WOS51EC0HS02 Arrived onsite for door need adjusting. Upon arrival found unit unit is operating as designed. Unit had no error codes unit door is in damaged and opens and closes as designed. Job Completed .

Near Austin, TX 78730

Kevin

Job Details: 01/07/2021

MICROWAVE JENN-AIR JMC2430DS01 "Arrived on site and inspected microwave and found it is heating however certain brands of bag of microwave popcorn do not pop completely. Recommended that a timed setting be used instead of a popcorn button to get better results. No further repair is required at this time microwave is running normally, job complete"

Near Round Rock, TX 78665

Jimmy J.

Job Details: 01/07/2021

FREEZER GE GNE25JSKCFSS Arrived on site for STILL NOT PRODUCING ICEPulled out fridge to ensure water line wasnt linked. Looked good. Tested to make sure the water valve was turned on and it was. Very little water was trickling out of dispenser. Removed water filter from filter housing and placed manufacture cap in its place. Water came out of dispenser as designed. Valve was not faulty. Customer will need to purchase a new water filter and fridge will dispense water and begin producing ice as designed. No leaks detected. Job completed

Near Dripping Springs, TX 78620

Robert

Job Details: 01/07/2021

ICE MACHINE KITCHENAID KUIC15PLTS0 Ordered parts per notes.; ordrng 1 WP2313624 (condenser) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)

Near Austin, TX 78726

Justin

Job Details: 01/07/2021

WASHER MAYTAG MVWB835DC4 "Arrived on site for washing MacNeil intermittently failing. Put unit into diagnostics mode and found stored error codes F5E1, F0E3 and F2E3 I ran test cycle and could not replicate issue. Manually tested lid latch and tested good. Tested key activation and encoder test, it tested good. Gained access to control and found green light flashing indicating encoder issue and needing to replace UI. Tested incoming voltage on unit and found good. Tested voltage DC at J18 connectors and found it good, indicating malfunctioning control. Installed UI and control and calibrated unit then ran test cycle. All tests got a pass and unit is now working as designed.

Near Buda, TX 78610

Leonardo

Job Details: 01/07/2021

DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrive don site to test unit for door not closing correctly. Test unit and found hinge pads broken not making door even not allowing door to close. Replaced pads test unit and unit test good job complete. No leaks present at this time.

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 01/07/2021

WASHER MAYTAG MVW6230HW0 Arrived on site to replace previously ordered parts for washer. Replaced gear case and tested unit. Found no change in operation or squealing noise. If she lives in motor Bering and belt. Motor and belt will need to be replaced to complete repairs. Office to set a return appointment.; ordrng 1 W11026785 (motor-drve) and 1 W11239857 (belt)

Near Georgetown, TX 78626

Tommy

Job Details: 01/07/2021

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite for refrigerator freezing veggies. Upon arrival found unit had been set at low temp. But upon raising temp unit was running great. Spoke with customer on loading and ventilation and damper. Job Completed.

Near Kingsland, TX 78639

Cliff

Job Details: 01/07/2021

MICROWAVE GE HVM1540DN1WW Arrived on site to diagnose a microwave that is not responding to user input. Tested unit and found failed control panel. Replaced panel and tested unit. Found all is functioning properly at this time.

Near Austin, TX 78759

Luis

Job Details: 01/07/2021

REFRIGERATOR WHIRLPOOL GSC25C4EYY01 "Arrived on site for not dispensing ice. Tested dispenser auger motor not powering on,removed motor checked harness for power no power,removed bottom harness checked harness at door no power,removed unit from enclosure accessed main control,checked voltage at P13 connection blue to grey good voltage from control diagnosed a broken wire in the liner"

Near Austin, TX 78730

David Z

Job Details: 01/07/2021

WASHER WHIRLPOOL WTW5640XW3 "Arrived on site to follow up on unit not spinning out clothes. Replaced capacitor and retested. Unit went into high speed spin and had no issues. Ran in test mode and would exhibit same behavior and blink lid latch. Tried to replace motor but found rust on new motor like it was in the wrong box. Checked lid latch to test with known good Latch and latch was cracked. On further analysis I found the belt and splutch cam had a lot of black coating, like belt has been slipping. Ordering a belt and splutch kit if belt is slipping. When job is complete we need to collect for capacitor and any other parts used. If belt and splutch dont resolve then unit must have a bad harness, since there is no evidence of bad gearcase and things are turning fine. ; ordrng 1 W10006384 (belt) and 1 W10721967 (drive pulley)"

Near Austin, TX 78702

Luis

Job Details: 01/07/2021

REFRIGERATOR WHIRLPOOL KRFC704FSS02 "Arrived on site for no ice. At time of return visit freezer not freezing,checked temps reading 35° ran diagnostics thermistor reading 31 and evap thermistor reading -20 called tech support per tech support need to replace the thermistors SR#7729679685; ordrng 1 W10858452 (Harness) and 1 W11394920 (Cover)"

Near Austin, TX 78738

Richard

Job Details: 01/07/2021

OVEN KITCHENAID KEBC208KSS02 Arrived onsite for the oven door glass is broken. During inspection found that the outer and inner door glass are broken. Replaced inner door glass and outer door glass and oven door tested good complete

Near Manor, TX 78653

Matthew

Job Details: 01/07/2021

WASHER MAYTAG MVWB865GW0 "Arrived onsite for washer not spinning out clothes correctly. Ran diagnostics and found stored error code for Oversized load and UI stuck button. Cleared codes and ran diagnostics. Ran auto test and all phases passed. Ran individual spin test and all passed. Fill, agitation, and drain are working properly. Job complete"

Near Hutto, TX 78634

Jimmy J.

Job Details: 01/07/2021

REFRIGERATOR MAYTAG MFI2665XEM7 "Arrived on site for UNIT IS NOT COOLING. PREVIOUS COMPANY ADVISED IT WAS THE COMPRESSOR THAT WAS NEEDED.Removed back panel and used gauges to tap into and got 40 psi on the suction. Ordering coupler W10913906, dryer WPW10143759, and compressor WPW10507886 to complete the repair. ordrng 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"

Near Round Rock, TX 78665

Kayman

Job Details: 01/07/2021

WASHER MAYTAG MVWC565FW1 Arrived onsite for washer not spinning out clothes all the way. Upon inspection I found a stored error code of F8E1. According to the techsheet the valve will need to be replaced.. Ordering valve (W11038689 ) ; ordrng 1 W11038689 (valve)

Near Austin, TX 78750

David Z

Job Details: 01/07/2021

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to follow up on RC warming up due to FF fan not running. Replaced the UI and the PCB and retested. Fan is still not coming on in test 3. Ran DC voltages at control connector P14 and verified proper output to fan from control. Called Tech Line and talked to Sterling who recommended disconnecting all items from PCB and leaving test 4 on. Do not disconnect P1, P4, P6, P14, disconnect LED driver board and pantry harness. If these are all disconnected and fan comes on then we go 1 by 1 to find where DC voltage is failing / dropping. If none of these fixes the issue then we have a broken wire in the cabinet. ; ordrng 1 2HOURWINDOW (2 HOUR WINDOW FOR TROUBLESHOOTING )"

Near Round Rock, TX 78665

Kayman

Job Details: 01/07/2021

DISHWASHER KITCHENAID KDFE104HPS0 Arrived onsite for dishwasher console loose. Upon inspection I found the Newley installed panel had come un stuck and fallen inside the door panel. The sticky strips have worn out. The customer brought a leak to my attention. I found the inlet line had become loose on the valve allowing water to drip by. I tightened the line and the dripping went away. Customer also stated there is still a delay In the touch syncI will need to order another panel UI and main control for repair. The new panel needs to be super glued and the glue aloud to dry before installing. Ordering panel control (W11459348) main control (W11305303) returning with valve(W11175771 ) just Incase. ; ordrng 1 W11175771 (valve-inlt) and 1 W11305303 (cntrl-elec) and 1 W11459348 (CONTROL PANEL )

Near Austin, TX 78748

Andrew

Job Details: 01/07/2021

DRYER WHIRLPOOL WED8500DC4 "Arrived on site to test unit for loud clanking/rattle. Found left rear support wheel broken. Wheel shaft was a bit rough so I cleaned and smoothed out shaft with emery cloth. Replaced wheel, tested unit, sound is no longer present. Unit is heating as designed. Element, cutoff, thermal fuse all tested good. Unit is venting as designed. Job complete."

Near Hutto, TX 78634

Jimmy J.

Job Details: 01/07/2021

WASHER MAYTAG MVWB765FW3 Arrived on site for Washer will not start when start button is pushed until it is unplugged and plugging in again. It runs for one wash cycle and fails the same way. Placed in diagnostics and F5E4 door switch error came on. Ran diagnostics to ensure washer doesnt have any other faults. Console and main control will need authorization. ; ordrng 1 AUTHORIZATION (PARTS AUTHORIZATION ) and 1 W10919546 (console)

Near Austin, TX 78757

Justin

Job Details: 01/07/2021

DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site for dishwasher with broken dispenser. Upon further inspection found dispenser not closing and needing to be replaced. Installed new dispenser and found customers spray arm nozzles clogged. Cleaned spray arm nozzles. Customer had PL concession via whirlpool. Tested unit and unit is now working as designed. Call complete.

Near Austin, TX 78758

Justin

Job Details: 01/07/2021

WASHER KENMORE 110.2071299 "Arrived on site for washing machine with agitator not spinning correctly. Upon further inspection found major oil leak and rust at gear case. Gear case needs to be replaced. Found agitator broken off of unit. Agitator needs to be replaced. Also found significant rust on tub and recommended customer we would need to replace that as well soon. Quoted customer for gear case and agitator, and the gear case, agitator, and tub separately.

Near Austin, TX 78735

Luis

Job Details: 01/07/2021

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for dispenser issue. Per customer unit will stop dispensing ice and ice stuck in chute. Informed customer ice can get stuck in chute due to size of opening in ice chute. Removed bucket reinstalled bucket to make good contact with solenoid and auger motor

Near Austin, TX 78731

Kevin

Job Details: 01/07/2021

OVEN KITCHENAID KEBS179BSS00 "Arrived on site and found no power showing on oven display. Found thermal fuse that was replaced in November has failed, replaced it under one year warranty. Observed oven heating to 400 per customer request, observed make element and royal element heating properly and blower fan running properly. and found it reached 395 degrees in 18 minutes. Over the next eight minutes it did not continue on to 400. Recommend it to homeowner that they consider replacing temperature sensor.

Near Austin, TX 78758

David S

Job Details: 01/07/2021

WASHER MAYTAG MVWX655DW1 "I arrive on site for washer having a burning smell. I inspected all the wiring harness, the control and all components. I found no broke wiring, connectors, or burner marks on anything. I plugged the unit in and found fault codes F3E2 water inlet temperature fault, f1e1 control fault, F8e1 long fill/no fill. I found the diagnostics light on. I tested power to j12 and found no power. The main control has failed and is throwing erroneous error codes causing the washer to not operate as designed. ; ordrng 1 W11116592 (cntrl-elec)"

Near Austin, TX 78749

Leonardo

Job Details: 01/07/2021

DISHWASHER KITCHENAID KUDS50FVSS3 Arrived on site to test unit for not washing correctly on top rack. Test unit and found tube missing gasket allowing water to escape not creating enough pressure. Ordering new tube office to reschedule ; ordrng 1 WPW10077859 (TUBE )

Near Smithville, TX 78957

Scott

Job Details: 01/07/2021

WASHER MAYTAG MVWB765FW3 "Arrived on site . Found tub full of water . Ran drain cycle ,pump motor would just hummm. Replaced drain pump . Ran diagnostics all checked normal.No water leaks detected at time of service. Job complete"

Near The Hills, TX 78738

Richard

Job Details: 01/07/2021

REFRIGERATOR JENN-AIR JFC2089BEP03 Arrived onsite for the refrigerator making a noise. Put refrigerator into diagnostics and ran test 121 for damper control and found that the damper is causing the noise. Will need to replace damper control. Ordering parts and office to schedule ; ordrng 1 WPW10594329 (Damper control)

Near Austin, TX 78748

Andrew

Job Details: 01/07/2021

DRYER WHIRLPOOL WED5000DW2 Arrived on site to test unit for broken handle.

Near Bastrop, TX 78602

Scott

Job Details: 01/07/2021

WASHER MAYTAG MVWX655DW1 "Arrived on site ,replaced gearcase and hub . Ran diagnostics and calibration. All checked normal. Job complete . No water leaks detected at time of service."

Near San Marcos, TX 78666

Noah D

Job Details: 01/07/2021

REFRIGERATOR WHIRLPOOL WRS331SDHM02 "Arrived on site to inspect fridge for not cooling, upon inspection found it defrosted, compressor functions, no overheating, ordering control box and heater, control box contains defrost timer relay. Heater tested good but will order. Office to reschedule ; ordrng 1 W10495967 (HEATERR) and 1 W11265218 (CONTROL )"