Near Round Rock, TX 78681
Jonathan
Job Details: 11/28/2018
DRYER WHIRLPOOL GEW9250PW0 Arrived on site for dryer making intermittent beeping sound and not on selected cycle. Performed temperature test on time dry with vent on and found temperature reaching above 200°. Ran with vent off and tested temperature at 180°. Recommend to have dryer vent cleaned. Ran temperature test on low heat and temperatures did not reach over 135°. Cycling thermostat tested good. Tested sensor drying. Beeping sound may be due to unit over heating. Was not to recreate beeping failure. Recommend to use on low heat sitting until dryer vent has been professionally cleaned. All else tested good.
Near Pflugerville, TX 78660
Jerry C.
Job Details: 11/28/2018
DRYER WHIRLPOOL WED5521SQ0 WED5521SQ0 Arrived to inspect no heat. I found the element open and I removed and replaced it. I tested the unit and it heated and cycled as designed. I removed excessive vent tube. Lint removed from chassis. Operational test good.
Near Georgetown, TX 78628
Arthur B.
Job Details: 11/28/2018
DRYER WHIRLPOOL WED8000DW4 Arrived onsite for customer complaint of dryer not heating. Checked power terminal block and found one of the power plug holding nuts has became stripped and not giving good connection. Was able to remove and replace stripped nut. Checked incoming voltage. Unit now getting 240v. Tested dryer. Dryer heats as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Pflugerville, TX 78660
Jerry C.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF989SDAM01 "WRF989SDAM01 Arrived to instal sealed system components. I found the unit was equipped with a silver evaporator and per mfg W10666205C, will require replacement with the black evaporator and other sealed system components. I discussed with CS and was authorized for 11/29/18, but the customer has a time constraint and the office will need to contact the customer for scheduling if 8am-1pm window cannot be met. Please allow three hours for service. No leaks observed during service.; ordrng 1 CNOTES (3 HOURS SEALED SYSTEM SERVICE) and 1 W10917531 (evaporator)"
Near , TX 78610
Leonardo
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WOC54EC0HS00 Arrived on site to install screws for magnetron. Installed screws could not test unit due to unit sitting in the garage. Unit not connected to any power job complete
Near Pflugerville, TX 78660
Jerry C.
Job Details: 11/28/2018
RANGE WHIRLPOOL WFG515S0ES1 WFG515S0ES1 Arrived to inspect handle issue. I found the handle and mounting hardware intact and serviceable. The top vent cap that the handle bolts to was damaged and will require ordering and replacement. No gas leaks detected during service. ; ordrng 1 WPW10310922 (trim-vent)
Near Georgetown, TX 78628
Arthur B.
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived onsite for tenant complaint of OTR microwave DOA. Removed grille and checked fuse. Found fuse blown. Removed and replaced fuse. Tested unit. Unit now comes on as intended. No other issues found.
Near Georgetown, TX 78628
Arthur B.
Job Details: 11/28/2018
DRYER WHIRLPOOL DRYER01 Arrived onsite. Customer advised that husband was able to reverse door and services no longer needed.
Near Hutto, TX 78634
Jerry C.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "WRX735SDBM00 Arrived to inspect ice issue. I found the ice maker has partially failed and was overfilling. Ice production has been inconsistent and I found the fc door not fully sealing the fc chamber due to mismolding and the fc door will require replacement. I found signs of frost and ice within the ice chute and up into the ice grinder assembly, denoting air leaking from the door assembly, as the door to ice bin gasket was sealing very well. Further inspection revealed the door deformed and not fully depressing the door switch. Office to order fc and lh rc doors. I advised the customer it will take 6-10 weeks to receive the doors. The ice maker will require replacement at the time of door replacement. No leaks observed during service. ; ordrng 1 13107111SQ (dor-fip ss) and 1 13107324SQ (dor-fip ss) and 1 W10830274 (gasket-fip) and 1 WPW10714545 (gasket-fip)"
Near Georgetown, TX 78633
Arthur B.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL MSB27C2XAM00 Arrived onsite for customer complaint of SxS refrigerator not dispensing ice. Found ice dispenser motor not working. Removed and replaced the dispenser motor. Reassembled. Tested unit. Ice now dispenses as intended. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78748
Leonardo
Job Details: 11/28/2018
OVEN WHIRLPOOL WEG515S0FS0 Arrived on site to test unit for oven igniting more then once. Test unit and found ignitor not making contact with bake burner so ignitor tries 3 times before stopping. Replaced ignitor test unit and unit test good oven igniting on first try job complete no leaks present.
Near Austin, TX 78731
Luis
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for cooling issue in fresh food. Found fresh food evaporator incased in ice. Called tech support,per tech support need to replace main control and harness assembly. Ordering main control will return with harness and ordering Evap cover Incase needed. File #7723541396 return apt set for 12/4; ordrng 1 W10843055 (MAIN CONTROL) and 1 WPW10501260 (EVAP COVER)"
Near Austin, TX 78735
Leonardo
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WMH75021HZ0 Arrived on site to test unit for door rubbing when opening or closing. Test unit and found door not sitting on hinge correctly. Removed door and secured door on hinge correctly door not rubbing job complete
Near Austin, TX 78735
Leonardo
Job Details: 11/28/2018
OVEN MAYTAG MMW9730FZ03 Arrived on site to test unit for unit not heating. Test unit and found bad inverter and bad magnetron. Replaced both parts test unit and unit heating correctly. Job complete
Near Austin, TX 78746
Leonardo
Job Details: 11/28/2018
OVEN KITCHENAID KEMS309BSS00 Arrived on site to test unit for unit stopping at 395 when oven set at 400. Test unit and found bad board. Customer said that she found a bulletin online that if KitchenAid will pay for the part. I advised the she will have to call KitchenAid her self and talk to them.
Near Austin, TX 78746
Leonardo
Job Details: 11/28/2018
DISHWASHER KITCHENAID KDTM354DSS0 Arrived on site to test unit for not starting. Turned unit on normal cycle and unit working correctly. No error codes can’t duplicate the problem at this time.
Near Buda, TX 78610
Kevin
Job Details: 11/28/2018
DRYER WHIRLPOOL WED8500DC4 "Arrived on site and found customer is experiencing intermittent issue where dryer stops in the middle of a cycle, or will not begin. Will need to bring back motor, control, moisture sensors, harness, and fan blade and shroud to correct issue.; ordrng 1 W11105178 (motor-drve) and 1 W11158453 (CONTROL) and 1 W11161899 (MOISTURE HARNESS) and 2 W11165163 (ELECTRODE)s and 1 W11246350 (HOUSING) and 1 WP697772 (wheel)"
Near Canyon Lake, TX 78132
Robert
Job Details: 11/28/2018
VENTHOOD UNKNOWN UXT5236BDS1 Arrived on job for complaints of light not working. Found bad socket. Replace light with socket. Test light after replacement.
Near Austin, TX 78731
Cliff
Job Details: 11/28/2018
OVEN JENN-AIR JDS1750ES1 Arrived on site to diagnose an oven that will not do past 260°. Found unit set for Celsius and not Fahrenheit causing the control to lock out about 260 due to temperature safety issue. Reset unit to Fahrenheit and found all is now working properly.
Near Georgetown, TX 78628
Thomas L.
Job Details: 11/28/2018
COOKTOP GE JGP333SET2SS "Burner shafts and Knobs no longer fit properly. Unit will need all new knobs that fit burner shafts properly, arrived on site and replaced in knobs."
Near Hewitt, TX 76643
Steve C.
Job Details: 11/28/2018
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for the unit is not working. Customer advise the unit will not wash properly. Tested the unit and unit is washing and spinning properly. Advise customer that this unit is a low water wash and instructed customer how to balance the unit with clothes. Unit works properly and all water connections were dry at the time of service.
Near Elgin, TX 78621
Thomas L.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRT316SFDB01 "Arrived on site for no cool. Tested operation found compressor comes on and shuts off, found failed start device, replaced start device and all operations are normal, unit is not hooked up to Water."
Near Lorena, TX 76655
Steve C.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Arrived on site to replace the freezer bracket rails and freezer gasket due to frost build up. Replaced all parts and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Seguin, TX 78155
Diego G.
Job Details: 11/28/2018
RANGE KITCHENAID KSEG950ESS0 Arrived on site. Check for display issues. Found display not reacting on certain buttons. Called tech-support and they are recommending to replace console assembly. Rescheduled for 12/4/18 cust requesting afternoon appt if possible. File#7723540102; ordrng 1 CNOTES (CNOTES ) and 1 W10915815 (CONSOLE )
Near Seguin, TX 78155
Diego G.
Job Details: 11/28/2018
RANGE KITCHENAID KSEG950ESS0 Arrived on site. Check for display issues. Found display not reacting on certain buttons. Called tech-support and they are recommending to replace console assembly. Rescheduled for 12/4/18 cust requesting afternoon appt if possible. File#7723540102; ordrng 1 CNOTES (CNOTES ) and 1 W10915815 (CONSOLE )
Near Seguin, TX 78155
Diego G.
Job Details: 11/28/2018
RANGE KITCHENAID KSEG950ESS0 Arrived on site. Check for display issues. Found display not reacting on certain buttons. Called tech-support and they are recommending to replace console assembly. Rescheduled for 12/4/18 cust requesting afternoon appt if possible. File#7723540102; ordrng 1 CNOTES (CNOTES ) and 1 W10915815 (CONSOLE )
Near Waco, TX 76712
Steve C.
Job Details: 11/28/2018
WASHER WHIRLPOOL WFW8540FW1 Arrived on site to replace the door lock and pressure switch due to error code and door unable to unlock. Replaced both parts and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Woodway, TX 76712
Steve C.
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WMHA9019HN1 Arrive on site for the unit door is not working properly. Tested the unit and found the screen will black out but able to press selections. Found the screen on the door is defective. Replace the door and tested the unit. Unit works properly and job complete.
Near Woodway, TX 76712
Steve C.
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site and it will not turn on. Tested the unit and found the unit is turning on and working properly. Found a loose connection on the junction box. Re tighten the connections and unit is working properly. All water connections were dry at the time of service.
Near Red Rock, TX 78662
Diego G.
Job Details: 11/28/2018
DISHWASHER KITCHENAID KUDS30IVBL4 "Arrived on site. Check for console issues. Found Multiple issues. Found display LEDs not reacting. Also found manifold, tubes gaskets worn allowing low pressure to go through spray arms. Will need control, panel, manifold, tube and spinner. Office to reschedule; ordrng 1 8193983 (spinner 3rd level) and 1 W10077600 (manifold) and 1 W10077859 (tube) and 1 W10250015 (panel-cntl) and 1 W10285179 (cntrl-elec)"
Near Red Rock, TX 78662
Diego G.
Job Details: 11/28/2018
DISHWASHER KITCHENAID KUDS30IVBL4 "Arrived on site. Check for console issues. Found Multiple issues. Found display LEDs not reacting. Also found manifold, tubes gaskets worn allowing low pressure to go through spray arms. Will need control, panel, manifold, tube and spinner. Office to reschedule; ordrng 1 8193983 (spinner 3rd level) and 1 W10077600 (manifold) and 1 W10077859 (tube) and 1 W10250015 (panel-cntl) and 1 W10285179 (cntrl-elec)"
Near Red Rock, TX 78662
Diego G.
Job Details: 11/28/2018
DISHWASHER KITCHENAID KUDS30IVBL4 "Arrived on site. Check for console issues. Found Multiple issues. Found display LEDs not reacting. Also found manifold, tubes gaskets worn allowing low pressure to go through spray arms. Will need control, panel, manifold, tube and spinner. Office to reschedule; ordrng 1 8193983 (spinner 3rd level) and 1 W10077600 (manifold) and 1 W10077859 (tube) and 1 W10250015 (panel-cntl) and 1 W10285179 (cntrl-elec)"
Near Elgin, TX 78621
Thomas L.
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL WDF330PAHS1 Arrived on site for unit leaking water. Found that the drain hose was kinked and cracked and leaking water during drain. Replaced drain hose and all operations are normal and dry. Customer will need to find two wood screws to secure unit to the wall as they were not present during repairs. Reported condition to tech line. Kevin SR 7723539276
Near Elgin, TX 78621
Thomas L.
Job Details: 11/28/2018
WASHER MAYTAG MVWC565FW1 "Arrived on site for unit not cycling properly, unit needed to be recalibrated, recalibrated unit, and tested unit, unit operated properly. All water connections were dry."
Near Austin, TX 78723
Scott
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WMH32519HZ1 "Arrived on site for unit humming while vent fan on. Found wrapper vibrating . Tightened down the mounting screws , unit stopped vibrating . No other issues . Job complete ."
Near Austin, TX 78704
Luis
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site for failed side ui installed new side ui same issue not powering on replaced main control same issue called tech support per tech support side ui and dispenser ui need to be replaced together ordering new side ui and dispenser ui7723545202; ordrng 1 W11039890 (CONTROL SIDE) and 1 W11099702 (UI )
Near Austin, TX 78759
Paul
Job Details: 11/28/2018
RANGE WHIRLPOOL WFG710H0AH1 Arrived onsite for the range not holding temp correctly and running hot. Ms stated the unit was running 25 degrees hotter than the set point. I tested the temp and did find it running 25 degrees hotter than it should be. I found a 25 degree positive offset in the control causing the issue. I changed the offset to 0 degrees and tested the unit. The unit was a little low so I added a 5 degree positive offset and tested the unit. The unit cycled between 327-373 degrees leaving the unit with a 350 degree average temp and the unit is working as designed. Call complete.
Near Austin, TX 78731
Cliff
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL KRFC302ESS00 Arrived on site to diagnose a refrigerator that has a dented door. Found right-hand RC door dented in the upper right corner. Replaced RC door and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78728
Tyler B.
Job Details: 11/28/2018
DISHWASHER MAYTAG MDBH950AWB "Arrived on site for not working complaints found unit not filling, R&R valve and tests unit. Tests failed found issue to be related with the cracked control panel handle. Unit will need new panel but part is discontinued.; ordrng 1 6-917726"
Near Lockhart, TX 78644
Diego G.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site. Checked for icemaker issues. Found freezer liner warped not allowing icemaker to cycle. Will need freezer door to repair unit.Customer is going to call manufacture to get authorization for labor as well. Instructed customer it will take up to 6 to 8 weeks for door to arrive. Office to reschedule; ordrng 1 12977865BQ (dor-fip bl)
Near Lockhart, TX 78644
Diego G.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site. Checked for icemaker issues. Found freezer liner warped not allowing icemaker to cycle. Will need freezer door to repair unit.Customer is going to call manufacture to get authorization for labor as well. Instructed customer it will take up to 6 to 8 weeks for door to arrive. Office to reschedule; ordrng 1 12977865BQ (dor-fip bl)
Near Lockhart, TX 78644
Diego G.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site. Checked for icemaker issues. Found freezer liner warped not allowing icemaker to cycle. Will need freezer door to repair unit.Customer is going to call manufacture to get authorization for labor as well. Instructed customer it will take up to 6 to 8 weeks for door to arrive. Office to reschedule; ordrng 1 12977865BQ (dor-fip bl)
Near Pflugerville, TX 78660
Jerry C.
Job Details: 11/28/2018
MICROWAVE AMANA AMV2307PFS0 AMV2307PFS0 Arrived to inspect light not turning off. I found the light would not react to button presses and I removed and replaced the control. I tested the unit and normal operation resumed.
Near Hutto, TX 78634
Jerry C.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "WRF757SDEM01 Arrived to inspect noise. I found the rc evaporator completely frozen over and to the extent it was too much risk of sealed system failure to attempt to remove the frost from the evaporator. The customer will need to defrost the unit for a minimum of 48 hours and I advised them on towel placement to catch any excess water. The ice maker housing was not correctly attached to the ceiling of the rc and the two rear hooks could be seen below the attachment points. I corrected and inspected the lower unit drain tube connection and found moderate rc drain connection gapping. I sealed the gapping and set the unit back in place. The cabinet legs were not set prior and the chassis had a severe twist causing excessive air leaks into the cabinet. I squared the chassis and found the left door hinge sagging, causing the mullion to not fully contact the closer. I corrected the hinge issue and then corrected an outward-at-the-top lean of the fc door
Near New Braunfels, TX 78132
Robert
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL WDTA50SAHB0 Arrived on job for complaints of middle spray arm off. Found spray arm not attached. Reattach spray arm and test. No leaks detected
Near Cedar Creek, TX 78612
Thomas L.
Job Details: 11/28/2018
DRYER MAYTAG MEDB835DW4 "Arrived on site for loud screeching noises which customer captured on his phone for us to hear. Tested operations and found broken blower Wheel, Will return with part to replace, customer is requesting a.m.; ordrng 1 WP697772 (wheel)"
Near Austin, TX 78731
Luis
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KSSC48QTS00 Arrived on site for faulty control. Removed faulty control installed updated control kit. Powered unit on tested water dispenser unit working as designed. Will deduct service call fee from total.
Near Austin, TX 78703
Scott
Job Details: 11/28/2018
WASHER WHIRLPOOL WET4024HW0 Arrived on site for poor washing . Ran diagnostic cycle and found lid lock engaging but not registering as locked . Ran call without part . Return 12/4 nonwater leaks detected at time of service . ; schdld next appmnt for 12/4 TUE !
Near Austin, TX 78753
Scott
Job Details: 11/28/2018
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site for unit not filling . Found float switch wires cut in couple of places . Ordering wire harness . No water in unit unable to determine any water leaks . Please call to set return visit when eta on part is known . ; ordrng 1 W11100762 (WIRE HARNESS )
Near Austin, TX 78703
Luis
Job Details: 11/28/2018
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived on site for failed filter head and pump. Removed pump and filter head. Installed new filter head and recirculating pump. Powered unit on ran diagnostics all test passed checked water tubes no leaks unit working as designed.
Near Austin, TX 78703
Luis
Job Details: 11/28/2018
ICE MACHINE KITCHENAID KUIC15PHZS0 Arrived on site for no ice. Ran diagnostics weak water flow entering reservoir removed filter better water flow unit passed all other diagnostics test. Diagnosed unit will need water filter.
Near Austin, TX 78753
Scott
Job Details: 11/28/2018
WASHER MAYTAG MVWB765FW2 "Arrived on site replaced gearcase , basket , clutch , agitator . Unit is still making noise . No water leaks detected . Talked to service Manager. ; saved tckt"
Near Austin, TX 78703
Leonardo
Job Details: 11/28/2018
DISHWASHER GE PDW9280J00SS Arrived on site customer said home warranty had already send someone else to work on unit. So job cancelled
Near Austin, TX 78704
Leonardo
Job Details: 11/28/2018
DISHWASHER GE GLD4560N10SS "Arrived on site to test unit for unit making loud grinding noise. Test unit and found glass stuck in motor. Removed glass test unit and unit test good no leaks present. Customer asked about replacing the bottom rack, I advised customer to call home warranty to see if the racks are covered job complete."
Near Leander, TX 78645
James
Job Details: 11/28/2018
COOKTOP JENN-AIR JGCP548WP02 Arrived on site and tested operation. Found rear center burner not lighting. Inspected orifice and found a 35 installed and the unit requires a 55. Installed the correct orifice and tested. Unit now working properly. Customer has not received the replacement panel. Scheduled return visit for 12/13 as customer will be out of town. ; schdld next appmnt for 12/13 THU !
Near Seguin, TX 78155
Diego G.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "arrived on site. Checked for no cool issues. Customer having issues with lights, dispenser and no cool happening all at the same time. Verified all connections all checked OK. Replaced deli control and main control.No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "arrived on site. Checked for no cool issues. Customer having issues with lights, dispenser and no cool happening all at the same time. Verified all connections all checked OK. Replaced deli control and main control.No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "arrived on site. Checked for no cool issues. Customer having issues with lights, dispenser and no cool happening all at the same time. Verified all connections all checked OK. Replaced deli control and main control.No leaks present. Job complete"
Near Austin, TX 78748
Kevin
Job Details: 11/28/2018
WASHER WHIRLPOOL WTW5640XW0 "Arrived on site and found washer is in the making noise during agitation cycle, inspected lower components and found gearcase has failed, this is pushing cam down and grinding it. Attempted to disassembled washer and found that it is heavily corroded, took one picture, and will not disassemble. A new basket assembly, wash tub, gearcase, wash plate, cam kit, actuator, and belt would be needed. Attempting repairs Is not recommended due to the age and condition of the washer. Attempting repair is also not cost-effective. Currently washer is not leaking but informed customer that continuing to use it in this condition may result in further damage. Job complete"
Near Austin, TX 78748
Kevin
Job Details: 11/28/2018
DRYER AMANA NED4655EW1 "Arrived on site and inspected dryer and found heating element has failed, after replacing elements dryer is now working properly. Recommended to customer that vent to exterior be cleaned as there is no airflow when vent hose is attached. Job complete"
Near Austin, TX 78748
Kevin
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF535SWHV00 "Arrived on site and found icemaker motor has failed, after replacing icemaker it cycled properly but Valve did not engage. Replaced water valve and cycled icemaker again and it is now operating properly. No water leaks from connections at time of service, job complete"
Near Austin, TX 78748
Kevin
Job Details: 11/28/2018
RANGE KITCHENAID KSGG700ESS1 "Arrived on site and found front door panel glass has shattered, replaced front panel and rebuild door and it is now correct. No for the repair is required at this time, job complete."
Near Austin, TX 78745
Kevin
Job Details: 11/28/2018
WASHER WHIRLPOOL WETLV27HW "Arrived on site and inspected washer and found water dripping from the hot water valve, after correcting league started a cycle and of water drip has stopped. Job complete"
Near Bastrop, TX 78602
Joseph C.
Job Details: 11/28/2018
WASHER WHIRLPOOL WTW4955HW0 "Arrived on site for “banging sound and not draining” complaint. Inspected unit and found unit performing as designed. Instructed customer to stop unit and check load. Only found F0E5 error code. All checks good. No leaks detected, at time of service."
Near Round Rock, TX 78681
Jonathan
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for refrigerator upper and lower ice maker not operating. Tested temperature in FC and RC and found within range. Performed diagnostics mode aand cycled ice maker. Found top ice maker not completing step 1 in diagnostics mode. Tested bottom ice maker and found error E3, cannot find home position. Removed failed ice maker and installed new. Called tech support and spoke with JK (SR#7723542542535). Found UI not reversing DC voltage to icemaker. Will need to replace UI. Schedule return for Monday the 3rd.; ordrng 1 W10893940 (CONTROL/UI)"
Near Austin, TX 78757
Tyler B.
Job Details: 11/28/2018
DRYER WHIRLPOOL WED7500GW0 "Arrived on site for now power, found power block loose on one wires casing burn mark, R&R block and tested good."
Near Dale, TX 78616
Diego G.
Job Details: 11/28/2018
WASHER ROPER RTW4516FW2 "Arrived on site. Replaced motor and lower harness for unit. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"
Near Dale, TX 78616
Diego G.
Job Details: 11/28/2018
WASHER ROPER RTW4516FW2 "Arrived on site. Replaced motor and lower harness for unit. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"
Near Dale, TX 78616
Diego G.
Job Details: 11/28/2018
WASHER ROPER RTW4516FW2 "Arrived on site. Replaced motor and lower harness for unit. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"
Near Georgetown, TX 78628
Jonathan
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KSSO42QMB01 "Arrived on site for refrigerator light and UI not working. Performed diagnostics mode. Tested door switches at main control. Found control not reading door switches. Found unit will need control kit to complete repair. GE top mount freezer and a stand up freezer, both seem to have clogged defrost drain lines. Contacted office to inform of job add on for Tuesday. ; ordrng 1 SEENOTE&STICKYNOTE (ADD 2 Additional appliances for Tuesday’s return) and 1 W10818296 (CONTROL KIT)"
Near Austin, TX 78727
Tyler B.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for unit leaking slowly from under unit. Found drain hose not connected to drain. Re attached drain hose and tests good. No water supply during service
Near Austin, TX 78758
Tyler B.
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for no drain, found drain pump missing blade, R&R drain pump and tests good no leaks on site"
Near Austin, TX 78728
Tyler B.
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WMH31017FB0 Arrived on site for unit not chiming. R&R control and tested good
Near Austin, TX 78729
Paul
Job Details: 11/28/2018
WASHER WHIRLPOOL IAX4000RQ2 Arrived onsite for the washer with the hoses inside the unit leaking water. I found the hose between the fill valve and the vacuum with a hole in it. Need to replace the hose to complete service. Ordering C-NOTES & WP3357328 HOSE. RS for Mon 12/3.; ordrng 1 C-NOTES (AUTHO?) and 1 WP3357328 (HOSE)
Near Austin, TX 78701
Luis
Job Details: 11/28/2018
REFRIGERATOR GE PDS22SFSBRSS Arrived on site for ice build up found unit constantly running removed evaporator cover ohmed heater good. Diagnosed faulty temp sensor on evaporator and wall sensor. Replaced both sensors left unit off to allow evaporator to defrost
Near Georgetown, TX 78628
Jonathan
Job Details: 11/28/2018
MICROWAVE KITCHENAID KOCE500ESS05 Arrived on site for unit getting error code F6-E8. Performed diagnostics mode and verified error code found lost communication with microwave manger. Flowed tech sheet for fault. Checked connection and replaced UI. Found error code more intermittent and microwave reading to close door with door in closed position. Removed microwave manger and installed new. Tested unit and same failure occurs. Found when opening microwave door light will not turn on. Will need to replace complete switch assembly. Checked fuse and tested good. Requesting 2nd man and possibly 2 hours for repair. ; ordrng 1 DOORSWITCHASSEMBLY (DOOR SWITCH ASSEMBLY ) and 1 SEENOTE (SEE NOTE AND STICKY NOTE ) and 1 WIREHARNESS (WIRE HARNESS )
Near Bastrop, TX 78602
Joseph C.
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KBFN502ESS00 "Arrived on site for “freezer door not shutting” complaint. Inspected unit and found evaporator motor defective and drawer rails sticking. Ordering new evaporator motor and new slides, since ones that I arrived with are defective. Instructed customer to thaw unit, with drawer open 24 hours before repair tech arrives. Return for repairs on 12/04.; ordrng 2 W10858096 (slide)s and 1 W11036566 (motor-evap)"
Near Austin, TX 78728
Tyler B.
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL ED25RFXFW00 Arrived on site for no cooling. Found compressor warm and not running. R&R start relay and over lead. And unit turned on and started cooling.
Near Bastrop, TX 78602
Joseph C.
Job Details: 11/28/2018
WASHER MAYTAG MVWB835DW4 "Arrived on site for “making noises and producing error codes” complaint. Inspected unit and generated F3E1, F0E4 and F6E7 error codes. Found control and console faulty. Ordering new control and console. Return for repairs on 12/04.; ordrng 1 W11112656 (console) and 1 W11170706 (CONTROL)"
Near Austin, TX 78730
Paul
Job Details: 11/28/2018
WASHER MAYTAG MVWB765FW1 Arrived onsite for the washer with clothes getting stuck under the agitator and ripping. I found a pair of sweat pants lodged under the agitator plate when I arrived. I removed the agitator and removed the clothing. I found the agitator warped and replaced it. Ms and I tested the unit with clothing in a cold wash cycle and the unit worked as designed. Call complete.
Near Jonestown, TX 78645
James
Job Details: 11/28/2018
RANGE WHIRLPOOL WEG745H0FS1 Arrived on site and tested operation. Found that the push rod for door switch is bent and causing light to stay on as well as the broiler cutting off due to the control thinking the door is open. Straightened push rod and tested. Unit working properly. Job complete
Near Cedar Creek, TX 78612
Thomas L.
Job Details: 11/28/2018
WASHER LG WT5001CW "Previously diagnosed failed water valve, replaced value, unit is operating properly, all water connections are dry"
Near Cedar Creek, TX 78612
Thomas L.
Job Details: 11/28/2018
REFRIGERATOR JENN-AIR JSD2695KES "Arrived on site for ice dispenser not operating properly, replaced keypad, tested functions and everything is working properly and all water connections are dry."
Near Jonestown, TX 78645
James
Job Details: 11/28/2018
WASHER MAYTAG MHW5500FW1 Arrived on site and tested operation. Customer stated that the soap dispenser was not staying set to powder and the soap would back up in the dispenser. Also finding clothes with cuts in them and having an odor after complete. Ran diagnostics and found fault for over suds. Asked customer when the last time the unit had a clean washer cycle and it was about 2 month prior with vinegar and baking soda. Instructed customer that the foaming of that mixture can cause issues with sensors and the best cleaner is the Affresh cleaner as it will remove build up and odor from the unit. Tested dispenser and found the divider is not staying up in the powder soap position. Installed new dispenser and tested. I also found no sharp edges on any components inside the basket of the washer. Unit working properly. Job complete
Near Killeen, TX 76542
Al
Job Details: 11/28/2018
MICROWAVE GE JNM1541DM5BB "Arrived to inspect microwave not heating. Verified complaint and tested the turntable motor due to customer advising turntable was not working. Testes at motor and got 0 volts AC. Unit will possibly require Mag, Cap and Diode replacement. Unit also needs control panel due to voltage not reaching turntable motor. Office to order and reschedule after Authorization is granted.NEEDS MORE WORK.; ordrng 1 CNOTE (AUTHORIZATION NEEDED ) and 1 WB07X11008 (CONTROL PANEL ) and 1 WB26X10154 (TURNTABLE MOTOR)"
Near Austin, TX 78717
Lou
Job Details: 11/28/2018
OVEN KITCHENAID KODE300ESS03 "arrived on site to inspect oven temperatures. Upon further inspection, using my multimeter I placed the thermal lead in the middle of the center rack of the upper oven and began testing on Bake at 350 degrees. My reading at 350 Preheat was 327. My next five readings were 368, 353, 357, 344, 356 for an average of 355.6 degrees. Using the same method, I tested the lower oven and my temp reading at the 350 degree preheat was 401. My next five readings were 401, 305, 409, 320, 397 for an average of 366.4. I calibrated the lower oven minus -10 degrees and left the upper oven at zero calibration. I advised the customer of my findings. Job completed."
Near Copperas Cove, TX 76522
Al
Job Details: 11/28/2018
DISHWASHER GE GLD5600N10BB "Arrived to inspect dishwasher not completing a cycle. I confirmed the complaint and checked the incoming water at the valve. I got water from the wall, but the dishwasher never filled with any water. Office to order water inlet valve. NEEDS MORE WORK. ; ordrng 1 WD15X10003 (WATER INLET VALVE)"
Near Austin, TX 78717
Lou
Job Details: 11/28/2018
OVEN WHIRLPOOL GBD307PRY01 "arrived on site to install previously diagnosed and ordered part. I reinstalled the control which was rebuilt due to not responding when tested for voltage. I pulled the unit from the wall and installed the control and tested the unit and it operated as designed. I double checked to make sure it was heating and both the upper and lower chambers were heating. Customer paid in full at previous service call, nothing owed at this time. Job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "arrived on site to inspect refrigerator making loud noises. Upon further inspection, I placed the unit in diagnostics and tested the unit on model number three, Evap fan motor and damper. When the damper would open and close it was making a loud noise and the Evap fan was was making a loud noise as it ramped up rpm’s. I called Techline and spoke to Ed regarding the Evap fan motor and he advised that it shouldn’t be making the noise as it should be a smooth sounding motor. Ed advised to replace the Evap fan motor and I advised that I would be changing the damper also due to the noise it was making. Ed provided file number 7723543589. Once I had the fan motor and the damper replaced, I removed the back cover to check the drain tube and found it badly gapped. Using manufacturers approved silicone, I sealed the gap. I placed the unit back in it space and leveled the unit. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WMH31017FS0 "arrived on site to inspect microwave arcing. Upon further inspection, the customer had the unit unplugged due to it arcing. When I plugged the unit in, the unit arched at the base of the power cord. I immediately unplugged the unit and pulled the unit from the wall. Once I had the unit down, I found several places where the unit arched and melted the foil tape at the vent. There were a few places on the vent where there were burn marks. I removed the cover to inspect the inside of the unit and found all components good. I found three staples in the fire insulation near the vent that could possibly be the issue. Using my multimeter, I checked to see if there was an6 voltage from the ground at the outlet to the vent hood and found 23 volts. I advised the customer of my findings. I put the cover back on the unit and put the unit back on the wall. The hole where the power cord goes through was too small and the power cord was wedged against the vent hood.
Near Killeen, TX 76542
Al
Job Details: 11/28/2018
MICROWAVE GE JNM1541DM5BB "Arrived to inspect microwave not heating. Verified complaint and tested the turntable motor due to customer advising turntable was not working. Testes at motor and got 0 volts AC. Unit will possibly require Mag, Cap and Diode replacement. Unit also needs control panel due to voltage not reaching turntable motor. Office to order and reschedule after Authorization is granted.NEEDS MORE WORK.; ordrng 1 CNOTE (AUTHORIZATION NEEDED ) and 1 WB07X11008 (CONTROL PANEL ) and 1 WB26X10154 (TURNTABLE MOTOR)"
Near Liberty Hill, TX 78642
Lou
Job Details: 11/28/2018
RANGE AMANA AER6303MFS1 "arrived on site to inspect oven making squeaking noise. Up. Further inspection, turned the unit on Bake at 350 degrees and allowed the unit to heat up. When I opened the unit door, I heard the unit squeak as the element feet rubbed against the bottom of the oven when the element was expanding. I adjusted the right side feet and tested again and did not hear the noise anymore. I advised the customer of my findings. Job completed."
Near Liberty Hill, TX 78642
Lou
Job Details: 11/28/2018
DRYER MAYTAG MEDB835DW4 "arrived on site to install previously diagnosed and ordered parts. Due to the unit making a loud noise, the previous tech ordered the tension pulley and dryer kit. I remove and replaced the tension pulley and dryer kit consisting of the rollers and belt. After putting the unit back together, I tested the unit with the customer present and the unit operated as designed. No lint observed during service, job completed."
Near Austin, TX 78753
Scott
Job Details: 11/28/2018
WASHER GE WCSR4170G1WW Arrived on site for unit not spinning . Found belt is wearing out and slipping .ordering belt and tool . No water leaks detected at time of service . Please call to set return visit ; ordrng 1 WH01X10302 (belt - 6 rib) and 1 WX05X20641 (service kit belt too)
Near Austin, TX 78726
Paul
Job Details: 11/28/2018
VENTHOOD KITCHENAID KXD4636YSS3 "Arrived onsite for the vent hood that will not go up or down. I found the hood in the down position and not coming up because the filters were removed. Ms stated she removed the filters to clean them and the hood went down when she wasn’t looking. I raised the hood manually, installed the filters, and tested the unit. The unit is working as designed. I explained to the customer to make sure the hood is in the up locked position before removing the filters for cleaning. Call complete. Use Authorization # KHJO700EPL1."
Near Round Rock, TX 78664
Wesley
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site and found freezer ccompletely thawed out at 56f but still attempting to cool. Fridge at 40f. No blockage. Diagnosed as weak compressor with possible leak. Quoted for labor and compressor and valve and drier. (See lbh) office to wait for confirmation from customer before rescheduling as customer I displeased with failure and will call whirlpool. ; ordrng 1 TJ90SF8404 ( VALVE) and 1 W10276644 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)
Near Lago Vista, TX 78645
James
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Arrived on site and tested operation. Found condenser lines vibrating while compressor running due to vibration mastic installed in the wrong position. Moved vibration pad to proper line and tested. Unit working properly. Job complete
Near Marble Falls, TX 78654
James
Job Details: 11/28/2018
VENTHOOD WHIRLPOOL UXT5236BDS1 Arrived on site and tested operation. Found fan not plugged in to harness. Corrected issue and tested. Unit working properly. Job complete
Near San Marcos, TX 78666
Robert
Job Details: 11/28/2018
OVEN WHIRLPOOL WGE745C0FS00 Arrived on job for complaints of switch fir front left burner loose. Found that switch not active in all positions. Replaced switch and test.
Near Round Rock, TX 78681
Jonathan
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF995FIFZ00 "Arrived on site to install previous diagnosed parts. Customer stated they had plugged unit in since last service. Tested ice makers and found both operating and have been producing ice. Performed diagnostics mode and found and found evaporator thermistor opened. Inspected door seal and found freezer door gasket and right door gasket torn. Gained access to evaporator panel. Removed failed panel and installed new. Removed failed gaskets and installed new. Adjusted gasket with heat gun and tested door seals. Powered unit on. Tested unit. All tested good, no water leaks present."