Near Holland, TX 76534
James
Job Details: 01/11/2021
REFRIGERATOR FRIGIDAIRE FPHB2899PF8A "Arrived on site and tested operation. Found ice maker barely making ice. Found large amount of frost at rear of housing. Attempted to removed evaporator cover for fresh food ice maker and found that the whole assembly is frozen as a block of ice. Found defrost heater is not defrosting properly. Due to ice build up the unit will need new ice box fan, seal kit, defrost heater and bi metal. Also found that the display has several lights out that show temperatures. Due to lights being out it is not possible to know what temperature the unit is set too and unit will need new display to correct this issue as well. Office to schedule return services ; ordrng 1 242058231 (user interface) and 1 242094802 (heater-defrost) and 1 5303918568 (thermostat-defrost) and 1 5304493604 (fan & gasket kit) and 1 AUTHO (AUTHO)"
Near Temple, TX 76501
James
Job Details: 01/11/2021
DRYER WHIRLPOOL WED4815EW1 Arrived on site and tested operation. Found dryer runs but does not heat. Tested heater and fuses and found hinlimit fuse open. Replaced fuse and tested operation. Found unit is still not heating. Tested incoming voltage and found 120v to each leg of power but no voltage across both legs when there should be 240v across the legs of power. Instructed customer that the power supply to outlet will need to be repaired by an electrician and recommended replacing power cord due to insulation has signs of over heating. Unit is unplugged due to electrical issue. Job complete
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/11/2021
RANGE GE JP3030DJ2BB Arrived on site for cooktop that the customer say to the front right burner was not working properly on. Upon arrival I found that the front right coil burner after disassembly was burnt out at one of the wired connections and it fried the terminal as well as the wire harness. Office will need to reschedule with the new infinite switch burner coil as well as wiring harness after getting American home shield authorization; ordrng 1 UNKNOWN (AHS AUTHO NEEDED) and 1 WB18X24503 (harness wire maintop) and 1 WB18X26945 (harness wire inf rt) and 1 WB30T10136 (element haliant 8 in)
Near Austin, TX 78724
Leonardo
Job Details: 01/11/2021
COOKTOP WHIRLPOOL WCE55US0HS01 Arrived on site to test unit for unit moving side to side. Found unit was only secured on the front and back. Making unit move builder will have to install new brackets on the side to stop unit from moving. Job complete.
Near Waco, TX 76708
Jonathan M
Job Details: 01/11/2021
WASHER WHIRLPOOL MVWB855DC1 "Arrived on site for washer that has an odor. Inspected unit and work area. Smell the unit and could not detect the odor the customer was smelling. Customer states that it’s not super visible but when she put on her mask that she washed, she had a distinct smell to it. She said once she smelt the odor on the mask, she now can tell the smell when she smells her laundry. The husband had disassembled the agitator and cleaned off the agitator and basket. They were unable to get access to the tub due to a number of parts needed to remove from the tub. Customer does have multiple dogs and they have dog hair all over their clothes when they enter the wash. I did tell her that the dog hair would alter the smell of her clothes if enough hair got into thCollected service fee of $140.71 via CC. Call complete."
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/11/2021
OVEN WHIRLPOOL RF302BXGN0 Arrived on site for rains not allowing baking feature to work properly every single time the customer used it. Upon further inspection I was able to verify that the bake and broil element had for continuity and passed on resistant test as well I didn’t verify that the unit was receiving 240 V both to the overall range itself as well as to the bake element when it was turned on I did find the bake element would receive 240 V but if you adjusted the thermostat a certain way it would cut power to the element office we need to reschedule after getting American home shield authorization and once availability of part is known; ordrng 1 CNOTE (NEED AHS AUTHO) and 1 WP3196803 (thrmst-ovn)
Near Kyle, TX 78640
Leonardo
Job Details: 01/11/2021
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site to replace board. Replaced board test unit and unit test good. Light turning on and off job complete
Near Leander, TX 78641
Lou
Job Details: 01/11/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to install previously diagnosed and ordered parts. Due to the console button failures and the UI failure, I removed and replaced the console and UI housing and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78746
Kevin
Job Details: 01/11/2021
WASHER MAYTAG MAH6700AWW "Arrived on site and set washer into a spin cycle and heard bearing noise starting to happen.
Near Leander, TX 78641
Lou
Job Details: 01/11/2021
WASHER WHIRLPOOL WTW8040DW0 "Arrived on site o inspect washer leaking. Upon further inspection, customer advised that the unit is leaking from the back left side but there’s no signs of a leak on the back panel. I raised the top panel and found rust spots under the valve on the housing. Removed the control panel and found where the valve has been leaking at the sensor.I am ordering the valve housing and CNOTE-LSO PER CUSTOMER REQUEST Water to t( unit was turned off for safety. ; ordrng 1 W11172234 (housing)"
Near New Braunfels, TX 78132
Andrew
Job Details: 01/11/2021
DISHWASHER WHIRLPOOL WDT920SADM3 "Arrived on site to test unit for not draining. Found glass stuck in drain motor. Removed glass, tested unit, unit works good. No leaks detected at time of service.
Near Lockhart, TX 78644
Richard
Job Details: 01/11/2021
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived onsite for the dishwasher not draining properly. During testing found that error code F9E1 product not draining. Ran diagnostics and found no issues , but customer states that this error code pops up in the middle of the cycle. Will need to replace drain pump and control. All other functions are working properly. Ordering parts and office to schedule ; ordrng 1 W11497943 (Drain pump)"
Near New Braunfels, TX 78132
Noah D
Job Details: 01/11/2021
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site to inspect washer for leaking, upon inspection found the housing cracked which leaked during filling, ordering full housing assembly. Office to reschedule; ordrng 1 W10854687 (HOUSING )"
Near Leander, TX 78641
Justin
Job Details: 01/11/2021
RANGE WHIRLPOOL WCG97US6HS00 "Arrived on site for cooktop with irregular flames. I removed panel and found the lower burner off centered allowing for more gas flow changing the colors of the flame, I centered the burner and found that everything is working correctly now. Call complete."
Near Wimberley, TX 78676
Andrew
Job Details: 01/09/2021
OVEN GE PT916SM3SS "Arrived on site to test unit for not heating properly. Found customer had bottom completely covered with foil. Found oven sensor out of range. Replaced oven sensor and removed foil. Tested unit to 350, unit is working good. Advised customer not to put foil on bottom. Job complete."
Near Austin, TX 78717
Justin
Job Details: 01/09/2021
DRYER WHIRLPOOL WGD4815EW2 Arrived on site for dryer not heating. Gained access to thermostat and cut off and both ohm’d out good. Ohm’d out flame sensor and found good. Found voltage going to burner but not ignitor. Found ignitor connection lose. Reconnected ignitor and tested unit. U it not heating and working as designed. Call complete.
Near Austin, TX 78758
David S
Job Details: 01/09/2021
DRYER WHIRLPOOL WED4950HW0 Arrived on site for dryer not heating. I inspected the unit and work area. I found the thermal cutoff open. I replaced the thermal cutoff. I tested the unit and found it working as designed. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 01/09/2021
FREEZER WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for not cooling, upon inspection found the fridge on with only lights, replaced both power boards and all functions returned. Tested unit with no issues. Complete"
Near Manor, TX 78653
Matthew
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDF520PADM9 "Arrived onsite for dishwasher not heating properly. Upon inspection found unit to be functioning properly. All components are working. Instructed customer on proper use and care. Insuring hot water to the unit, use of rinse aid, proper loading and cycle selections. Job complete"
Near The Hills, TX 78738
Robert
Job Details: 01/09/2021
DISHWASHER KITCHENAID KDTM354DSS4 Arrived on job for complaints of upper rack falling. Found the left track damaged. After replacement test operation.
Near Austin, TX 78728
Wesley
Job Details: 01/09/2021
DRYER WHIRLPOOL WED4815EW1 Arrived onsite and installed repair kit to reduce sound from wearing out. Advised customer on repair. All checks good.
Near Georgetown, TX 78626
Lou
Job Details: 01/09/2021
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and using my heat gun, I shaped the gasket before placing it on the door. Tested the door and it’s closing and sealing properly. No water leaks observed during service, job completed."
Near Austin, TX 78737
Robert
Job Details: 01/09/2021
WASHER WHIRLPOOL WTW5500SQ0 Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service.
Near Round Rock, TX 78665
David S
Job Details: 01/09/2021
OVEN WHIRLPOOL WOS51EC0HS Arrived on site to Install previous diagnosed part. I gained access to the console and replaced it with new. I tested the units and found it working as designed. We could not get the unit connected to the WiFi. I gave the customer the number to the WiFi team and recommended giving them a call. Job complete.
Near Austin, TX 78738
Brandon
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDT790SAYM1 "Arrived on site to replace mounting brackets and mounting screws, also add top control panel screws. after replacing, unit tested good."
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDF520PADM8 "Arrived on site for dishwasher leaking soap in unit. Performed diagnostics mode, found error code 6-1 no water. Found home valve off. Turned water and tested unit. Restarted unit and ran test cycle. Monitored test cycle and tested for heat at end of cycle. Spoke with customer on user care guide."
Near Seguin, TX 78155
Noah D
Job Details: 01/09/2021
WASHER MAYTAG MVWC416FW0 "Arrrived on site to inspect washer for not spinning, upon inspection found the rotor off and had torn a hole through cover, after fixing rotor and belt found the control board no longer lit up, ordering control board. Office to reschedule.; ordrng 1 W11125011 (CONTROL )"
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/09/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site to install previous diagnosed part. Address failure with customer. He stated that when canceling timer that it wouldn’t cancel and have to power unit off. Removed control panel and installed new. Powered unit up and tested operation. Found on previous panel the cancel key did not display when timer was on. All tested good.
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to test unit for freezing things in RC. Found customer had RC set to 33 degrees. Set unit to recommended 36. Found RC thermistor out of range. Replaced thermistors, tested unit, unit works good. No leaks detected at time of service. Job complete."
Near San Marcos, TX 78666
Richard
Job Details: 01/09/2021
DRYER AMANA NED4655EW1 Arrived onsite for the dryer not turning on. During testing found that there is no 240 vac present. Dryer needs 240Vac to work properly. Advised customer to have an electrician come out and check the outlet. Complete
Near Seguin, TX 78155
Noah D
Job Details: 01/09/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect fridge for leaking, upon inspection found no apparent issues None found. Leveled unit. Complete"
Near Austin, TX 78747
Luis
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRF555SDHV03 "Arrived on site for freezing in fresh food and ice build up in freezer. Per tech support removed existing gasket on damper assembly,installed a new gasket to sit flush with housing. Liner on freezer door warped replaced freezer door checked door seal good."
Near Spicewood, TX 78669
Brandon
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Arrived on site to replace filter housing, after replacing, unit tested good."
Near Austin, TX 78729
Kayman
Job Details: 01/09/2021
WASHER/DRYER GE GUD27ESSMWW Arrived onsite for washer not always spinning out clothes or stopping mid cycle. The customer stated that the latch was recently replaced. I inspected the main control and found the LED not lit. I advised replacing the main control. The new control has the LED blinking as designed. I tested the unit and it is working as designed at this time. No leaks detected. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 01/09/2021
OVEN WHIRLPOOL WEE745H0FS0 "Arrived on site to inspect the oven for not cooking properly, upon inspection found the fan not turning while preheating, replaced fan after quoting customer, all functions returned
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site to Replace icemaker for refrigerator. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78752
Matthew
Job Details: 01/09/2021
REFRIGERATOR MAYTAG MRT118FFFH01 Arrived onsite for refrigerator freezing fresh food. Upon further inspection found evaporator thermistor out of range. Replaced evaporator thermistor and adjusted temperature control. Unit is functioning properly. Explained to customer to all 24 hrs for temperature to stabilize. Job complete
Near Spicewood, TX 78669
Brandon
Job Details: 01/09/2021
WASHER WHIRLPOOL MHW6630HW1 "Arrived on site for customer complaint of unit leaking, found leak coming from dispenser drawer, unit is stacked and will need two techs. Ordering dispenser and valves. ; ordrng 1 Cnote (2 techs) and 1 Cnote (Office to reschedule) and 1 W10918521 (Dispenser) and 1 W11036928 (Valve) and 1 W11036930 (Valve)"
Near Austin, TX 78717
Justin
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for a dishwasher not working. I put unit into diagnostics mode and found stored error codes F4E3 for wash motor not running and F7E1 for no heat. During the test cycle I did not hear the motor start up at all. I found the motor connection loose. I disconnected power to unit and reconnected it. Put u it back into test cycle and unit began working as designed. I found correct amp draw to heater and heater is also working as designed.
Near Andice, TX 78628
Lou
Job Details: 01/09/2021
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to install previously diagnosed and ordered part. Due to the inner door glass panel being damaged and the right hinge not able to to lock in place to remove the door, I removed and replaced the panel and tested the door. Unit is operating as designed. Cleaned the inner glass as a courtesy. Job completed."
Near Austin, TX 78730
David Z
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Arrived on site to diagnose refrigerator building ice in FC. Found ice built up on right side of unit in FC. Could see an air gap in the gasket in the top right corner. Adjusted door, molded gasket and applied some silicon to the corner to seal. At time of job completion the gap was closed.
Near Austin, TX 78759
Wesley
Job Details: 01/09/2021
COOKTOP KITCHENAID KCED600GBL01 Arrived onsite and replaced cooktop due to thermal cracking. Advised customer on repair. All checks good.
Near Austin, TX 78727
David S
Job Details: 01/09/2021
DRYER KENMORE 110.868211 "Arrived on site for dryer not spinning. I inspected the unit and work area. I found the dryer tub stuck. I removed the tub from the dryer cabinet. I reinstalled the dryer tub and found it spinning freely. I tested the unit and I found the motor intermittently working. I removed the tub and gained access to the motor. I found good voltage to the motor, but found it slowly rotating. I twist the motor and get it moving again. The motor is failing and needs to be replaced
Near Austin, TX 78737
Leonardo
Job Details: 01/09/2021
OVEN KITCHENAID KODE500ESS05 Arrived on site to test unit for unit not cooking evenly. Test unit found faulty sensor. Replaced sensor test unit and unit test good job complete.
Near Austin, TX 78757
Wesley
Job Details: 01/09/2021
RANGE KITCHENAID KSDG950ESS1 Arrived onsite and found unit with f2e0 and f2e1 secured ribbon cable and rest unit and cleared error codes. Advised customer on steps taken.
Near Austin, TX 78748
Jacob
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived onsite for unit not producing ice, even though the previous company had replaced with new ice maker. Upon taking apart the panels for the ice maker, noticed that previous company had stripped a screw, there for not being able to take down ice maker. Let customer know of findings.
Near Leander, TX 78641
Tommy
Job Details: 01/09/2021
WASHER WHIRLPOOL MVWB835DW1 Arrived onsite for washer long fill error code. Upon arrival found unit cold side would not call or open for water. Replaced valve and tested. Unit is now operating as designedJob completed.
Near Austin, TX 78737
Leonardo
Job Details: 01/09/2021
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site to test unit for door not closing. Test unit and found bad striker. Replaced striker test unit and unit test good job complete.
Near Elgin, TX 78621
Scott
Job Details: 01/09/2021
RANGE WHIRLPOOL SF315PEPB2 Arrived on site for long preheat times and gas smell. Found burner tube dirty and causing flame to dance and not allowing a good flame . Cleaned tube . Flame is normal now . No gas leaks detected at time of service. Job complete .
Near Austin, TX 78759
Wesley
Job Details: 01/09/2021
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived onsite and corrected not dispensing issue by correcting valve harness connection. All checks good.
Near Marion, TX 78124
Noah D
Job Details: 01/09/2021
RANGE WHIRLPOOL WFC150M0JB0 "Arrived on site to inspect oven for not heating correctly, upon inspection I found both oven and burners worked with no issues. Instructed customer on proper use. Customer was unaware of oscillating heating patterns. Complete"
Near Robinson, TX 76706
Jonathan M
Job Details: 01/09/2021
REFRIGERATOR KITCHENAID KBBR306ESS00 "Arrived on site for refrigerator that has multiple lights out in the refrigerator and freezer sections. Inspected unit and work area. Found all lights not working in either compartment. Customer had to leave due to having to take her son to school so I was unable to diagnose. Will return with modules, LED power supply board, main control, and power supply board for full repair.s.; ordrng 1 W11368839 (LED POWER SUPPLY) and 4 W11462342 (MODULES)s and 1 WPW10624574 (POWER SUPPLY BOARD) and 1 WPW10739408 (cntrl-elec)"
Near Georgetown, TX 78633
James
Job Details: 01/09/2021
DISHWASHER KITCHENAID KDTE104ESS3 Arrived on site and tested operation. Found drain pump not draining water. Vacuumed water and accessed drain pump. Found glass had gotten into the pump. Cleared glass and tested operation. Unit tests good. Job complete
Near Austin, TX 78734
Brandon
Job Details: 01/09/2021
DISHWASHER GE GDF510PSJ6SS "Arrived on site to replace previously diagnosed part, the diverter, found the diverter was not the issue in diagnostic mode, found wash motor was not switching between top and bottom, I replaced wash motor, unit tested good.
Near Georgetown, TX 78626
Tommy
Job Details: 01/09/2021
DRYER WHIRLPOOL WGD6620HW Arrived onsite for previously diagnosed parts. Removed front and drum and used repair kit replaced wheels and belt and tested. Unit is now operating as designed.
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for Not Draining - Water Remain at End of Cycle - Dishwasher - PRE-ID Drain Pump. Found knockout still inside Disposal. Removed knockout and dishwasher draining as designed. Ran a quick wash and dishwasher draining and operating as designed. No leaks detected. Job completed.
Near Austin, TX 78741
Leonardo
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for not washing. Test unit and found bad wash motor. Will need to replace sump and motor
Near Austin, TX 78731
Luis
Job Details: 01/09/2021
REFRIGERATOR KITCHENAID KRSC500ESS00 "Arrived on site for no cool. Removed evaporator cover found oil on evaporator and tray,removed evaporator. While inserting cap tube into new evaporator coil found cap tube broken in liner,called tech support ran video chat with tech support to verify broken cap tube,. SR#7729688165; ordrng 1 WPW10643261 (Evaporator)"
Near Austin, TX 78704
Leonardo
Job Details: 01/09/2021
DISHWASHER KITCHENAID KDTE704DSS0 Arrived on site to test unit for unit leaking. Test unit and found cracked sump making unit leak when draining. Also found shorted keypad some light are staying on when unit is off.
Near Austin, TX 78738
Robert
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Arrived on job for complaints of noise. Compressor running at time of service but customer had audio recording of noise. Spoke to tech line but not able to document they recommended changing defrost settings and if problem continues to replace compressor.
Near Austin, TX 78745
Jacob
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for unit not making ice. Looked at unit. All ice maker components working as designed. Did notice the seal for the ice shoot was not sitting correctly. Re adjusted seal. Tested unit. Unit working as designed. Also let customer know that ice makers will up too 72hrs to make a full bin of ice. Job complete
Near Pflugerville, TX 78660
Kayman
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Arrived onsite for refrigerator no cool in both sections. Upon inspection I found the compressor would turn on when the doors were opened but then turned off when they were closed. The compressor would not turn on with the doors closed. I accessed the compressor and found a constant 123 Vac coming to the start switch with the doors opened and no voltage with the doors closed. I broke the start switch prong trying to reinstall so I replaced the start device. I accessed replaced and programmed a new control to the unit and found the compressor would now turn on with the doors closed. The unit is working as designed at this time. I advised the customer to monitor the unit to make sure it gets up to temp but the FC was getting cold when I left. No leaks detected. Job complete.
Near Georgetown, TX 78633
James
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site and tested operation. Found drain pump is not draining water. Vacuumed water from unit and inspected pump. Found check valve not opening. Cleared check valve and tested. Unit tests good. Job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 01/09/2021
OVEN WHIRLPOOL KOSE500ESS05 "Arrived on site to inspect oven for not heating and fan always being on, upon inspection found the latch mech melted, checked for heating functions and as long as latch was held they worked. Ordering latch. Office to reschedule ; ordrng 1 W10618131 (LATCH)"
Near Leander, TX 78641
James
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site and found unit not secured to cabinets. Squared unit into opening and installed mounting screws. Unit tests good. Job complete
Near China Spring, TX 76633
Jonathan M
Job Details: 01/09/2021
REFRIGERATOR MAGIC CHEF HMDR1000BE "Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Found unit plugged in in the garage with the compressor and fans running but no cool. Removed evaporator cover and found no frost pattern on the evaporator. Found compressor hot to the touch. Unit will need full sealed system repair for repair. Could not locate parts for unit. Office will need to research compressor, dye dryer, and coupler for repair and get contact extended warranty for authorization due to high cost of repair for the overall cost of the unit. If authorization is given for repair, please contact customer for return date. Unit needs R600 refrigerant.; saved tckt"
Near Hutto, TX 78634
David S
Job Details: 01/09/2021
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site to install previous diagnosed part. I gained access to the control and replaced with new. I reassembled the unit and tested it. I found the vent hood light working as designed. Job complete.
Near Austin, TX 78738
Brandon
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to replace heater, after replacing, unit tested good.
Near Leander, TX 78641
Jonathan S
Job Details: 01/09/2021
WASHER MAYTAG MVW6230HW0 "Arrived on site for washer getting items stuck in agitator. Inspected unit and work area. Performed diagnostics mode and checked fault codes, found none. Performed automatic test cycle and monitored operation. Disassembled clutch and inspected. Removed agitator and inspected. Spoke with customer on cycle selection . Customer also complained of noise. Called tech support and spoke with Leon. Went over prior service. He stated noise is normal (Sr#7729692370). All tested good, no water leaks detected."
Near Cedar Park, TX 78613
Justin
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator with top of RC lights out. Upon further inspection I also found the FC light out. I attempted to gain access to FC light but the entire wire and module are foamed in and when removing the module only the module came out. No wire is showing and it ripped off of the connector. I found foam on the back of the actual module indicating the entire part was foamed in. Called techline and spoke with Joel and got SR# 7729690221.
Near Austin, TX 78729
David Z
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDT920SADM3 Arrived on site to diagnose leak coming from dishwasher. Customer said it’s coming from left corner of door it seems. Ran unit for 30+ mins in various cycles and could not verify a leak. Raised the front 1/4 inch to see if angle would assist. Customer did have a large volume of suds in the tub. Advised a cleaning with affresh to break down suds. If issue repeats we need to bring a door gasket. No water leaks found at this time. Call complete.
Near China Spring, TX 76633
Jonathan M
Job Details: 01/09/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for a refrigerator that still intermittently powering off. Inspected unit and work area. Customer advised that since the last repair, the unit worked properly for five weeks before powering off on January 2. She mentioned that it has powered off January 2 and January 3 but has not powered off sense.
Near Austin, TX 78725
Matthew
Job Details: 01/09/2021
WASHER WHIRLPOOL WFW6620HW0 "Arrived onsite for washer leaking from dispenser. Put unit in diagnostics and found no stored error codes. Put unit into auto test 12 and all passed. Ran regular load and could not duplicate issue. Could however see residue leading from the dispenser down the front of the unit. Due to service pointer, will order and replace dispenser assembly. Bringing pre screen parts just in case. Unit is stacked, will require 2 man. Office to reschedule ; ordrng 1 W11465532 (DISPENSER ASSEMBLY )"
Near Austin, TX 78753
David S
Job Details: 01/09/2021
DISHWASHER MAYTAG MDB8959SKW0 Arrived on site for dishwasher not draining. I inspected the unit and work area. I found f9e1 error code. I activated the drain pump and found it not working. I gained access to the drain pump and replaced it with new. I tested the uni5 and found it working as designed. Job complete.
Near Austin, TX 78745
Jacob
Job Details: 01/09/2021
WASHER WHIRLPOOL NTW4516FW3 Arrived onsite for unit making noise when goes into spin mode. Tested unit. Heard screeching noise. Upon further inspection. Found that the belt I’d loose to the motor and cam. Ordered part. Office to reschedule ; ordrng 1 W11239857 (belt)
Near Austin, TX 78717
Justin
Job Details: 01/09/2021
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to replace previously diagnosed parts. Installed new control and calibrated unit. Tested unit and unit working as designed. Call complete.
Near Leander, TX 78641
Tommy
Job Details: 01/09/2021
DISHWASHER MAYTAG MDB9959SKZ0 Arrived onsite for previously diagnosed parts. Upon arrival unplugged unit replaced control. Plugged unit back in and tested. Unit is not operating as designed. No leaks detected during service. Job Completed.
Near Buda, TX 78610
Richard
Job Details: 01/09/2021
FREEZER KITCHENAID KBFO42FTX04 Arrived onsite for the freezer door on refrigerator getting stuck. During inspection found that the gasket on the freezer door had come off. Repaired freezer door gasket and freezer is closing and sealing good.
Near Austin, TX 78734
Brandon
Job Details: 01/09/2021
MICROWAVE WHIRLPOOL WMH53521HV4 "Arrived on site for customer complaint of unit not heating, found high voltage issues with mag, cap and diode. Ordering parts. ; ordrng 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10818686 (Mag)"
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/09/2021
OVEN MAYTAG MEW9530AS01 "Arrived on site for oven after running self clean, unit powered off and door was stuck in the locked position. Manual unlock door to gain access to mounting screws. Pulled unit and tested voltage at thermal fuse. Found failed fuse. Removed failed fuse and installed new. Found power at UI, tested heating operation and found unit not heating. Found temperature limiter opened/ failed. Removed limiter and installed new. Tested all operations. All tested good.
Near Austin, TX 78739
Leonardo
Job Details: 01/09/2021
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to test unit for burned smell. Test unit and all wires test good no shorted or burned wires. Checked element and elements test good. Found bottom of interior linner had foil paper and customer had scrapped it off making interior pain flake making bad smell due to heating metal. Job complete.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 01/09/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for oven intermittently shutting off. Customer stated that unit will stop heating and resume key will be in display. Inspected unit and work area. Found gasket worn and allowing heat escape. Performed diagnostics mode and checked fault codes, found none. Found user panel not responding as designed. Will replace gasket and panel. Office to schedule appointment when ETA is available on parts. ; ordrng 1 W11296171 (CONTROL) and 1 WPW10282960 (GASKET )"
Near Spicewood, TX 78669
Brandon
Job Details: 01/09/2021
OVEN KITCHENAID KODE300ESS04 "Arrived on site for customer complaint of display board error code, found faulty console, I replaced console, unit tested good."
Near Hutto, TX 78634
David S
Job Details: 01/09/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for freezer not cooling and the fridge being ok. I inspected the unit and work area. I found no ice build up on the rc evaporator. I found frost build up on the fc evaporator cover. I forced a defrost. I tested the defrost heater from the control. In found good continuity in the defrost heater but the control not sending proper voltage. I tested the thermistors at the control and found them within range and working. .; O-emld tckt
Near Waco, TX 76708
Jonathan M
Job Details: 01/09/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for a washing machine that would not start the cycle. Inspected unit and work area. Tested unit and found unit would not start sensing or fail. Attempted to place an in-service diagnostics five times and control would not allow me into diagnostic mode. Power cycled the unit and attempted it again and had similar issues. Replaced control board and tested unit. Unit began to fill in an auto test and would not proceed further into the auto test. Ran unit through diagnostics again and found an F7E5(shifter fault) error code. Attempted to drain water and found unit not draining. Went to test unit back in service diagnostics and found control would not allow me into diagnostic mode again. Ordering actuator, drain pump, and new control board if needed and rescheduled .; ordrng 1 W10913953 (actuator) and 1 W11399437 (DRAIN PUMP ) and 1 W11417466 (CONTROL)"
Near Lakeway, TX 78734
Brandon
Job Details: 01/09/2021
DISHWASHER GE GDT665SSN2SS "Arrived on site for customer complaint of dishwasher not working properly, found broken latch, and needs cleaning.
Near Austin, TX 78703
Luis
Job Details: 01/09/2021
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for water leaking. Found water leaking from filter head with bypass installed diagnosed a defective filter head,replaced filter head checked water connections at back no leaks,no water leaking from filter head,tested water dispenser unit working as designed.
Near Austin, TX 78748
Jacob
Job Details: 01/09/2021
WASHER MAYTAG MHWE200XW00 Arrived onsite for unit shaking. Customer said unit is working as designed but shakes a lot. Went ahead a replaced the shocks to the unit. Replaced shocks. No issues at this time. Job complete
Near Austin, TX 78749
Luis
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRS335SDHM00 "Arrived on site for unit not running through a defrost. Replaced the main control and ui control,reassembled unit power cycled unit ran diagnostics thermistor passed,defrost sensor passed,ran heater test passed defrost heater powered on. Informed maintenance that unit will need to be defrosted due to the excessive amount of ice on the evaporator"
Near Austin, TX 78749
Brandon
Job Details: 01/09/2021
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for customer complaint of loud noise when running, found noise coming from damper motor. I replaced damper motor, unit tested good. Unit under warranty."
Near Austin, TX 78746
Jacob
Job Details: 01/09/2021
REFRIGERATOR MAYTAG MFI2570FEB02 Arrived onsite for unit not dispensing ice. Looked at unit. Found that the ice container was already broken prior to service. There was ice beings made. Somehow the ice container was stuck inside the unit with ice that had melted and got the container stuck. Ordered part. Office to reschedule; ordrng 1 W11185686 (ice-contnr)
Near Austin, TX 78747
Jacob
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ05 Arrived onsite for bottom of left handle to refrigerator door popping out. Looked at unit was able to tighten bottom screw to handle. Tested unit. No issues at this time. Job complete
Near Leander, TX 78641
Lou
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDT780SAEM1 "Arrived on site to inspect dishwasher not heating leaving dishes dirty. Upon further inspection, I placed the unit in diagnostics showing error codes F9E1-diverter lost position & F7E1-no heat. I cleared the codes and continued with testing. Unit appeared to be operating good, but the diverter was loud and struggling. Also, I found the dispenser door gasket hanging down. I removed and replaced the sump/motor assembly and tested. Unit is operating as designed minus the dispenser. I am ordering the dispenser and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service . No water leaks observed during service.; ordrng 1 W10861000 (detergent dispenser)"
Near Leander, TX 78641
Lou
Job Details: 01/09/2021
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site to inspect cooktop flames too high. Upon further inspection, I tested the burners and found the back left burner flame very high and the front right flame very high. I found that the burner caps were not placed correctly and once I adjusted the caps and retested, the flames were burning correctly. Also found the flames were more orange than normal and the customer advised that they have a humidifier. Customer quested the flames saying they were completely orange a month ago and they just got the humidifier. I explained what a humidifier does to the air and why it causes the flames to be orange. Also checked regulator and it was set to NG. Checked all orifices and they were correct for NG. Customer complained the their food doesn’t get cooked cause the flames are too low. I explained that the grates are sitting correctly for this model and the flames are at their peak and cannot be adjusted any more. I recommended that the customer contact
Near Austin, TX 78750
David Z
Job Details: 01/09/2021
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to diagnose range that was consistently not heating via bake element and sometimes Broil. Tested both elements and verified elements good. When I inspected the wiring on the unit, I found large gauge wiring that was too large for the unit. I adjusted the wiring to make a better more consistent connection, but did advise the properly manager to use a socket and power cable since this wiring is too thick. Call complete, all is working as designed."
Near Dripping Springs, TX 78620
Robert
Job Details: 01/09/2021
WASHER MAYTAG MVWB765FW1 Arrived on job for complaints of no power. Found some buttons not working. l. ; ordrng 1 W11135391 (console)
Near Austin, TX 78739
Luis
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL KRFC300ESS03 "Arrived on site to install parts previously diagnosed. Replaced mullion and rail,checked freezer door operation good checked door seal good. Checked mullion operation good."
Near Austin, TX 78733
Jacob
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRF736SDAB10 Arrived onsite for unit not making ice. Looked at switch behind the bin and noticed that the switch was in the off position. Did do diagnostics test. Found that everything for the ice maker was working a designed. Let customer know that switch was in the off position. No other issues at this time. Job complete
Near Round Rock, TX 78681
Tommy
Job Details: 01/09/2021
WASHER MAYTAG MVWB835DW5 Arrived onsite for plastic broken. Upon arrival found unit lid was broken. Ordering new lid with hinges. Got POP. Office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11259006 (LID) and 1 WP8563965 (HINGE LEFT ) and 1 WP8572974 (HINGE RIGHT)
Near Austin, TX 78753
Matthew
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL ASI2175GRB03 "Arrived onsite for water dispenser not functioning. As stated in previous visit, unit does not have a water dispenser. Notified office and maintenance. Job complete"