Service History 79 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Lockhart, TX 78644

Andrey

Job Details: 10/20/2023

"Arrived on site to replace previously diagnosed valve, pressure regulator and water line, replaced and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDM2

Near Georgetown, TX 78633

Lou

Job Details: 10/20/2023

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the upper rack wheels and the lower rack. Transferred the lower rack wheels from the old rack to the new and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near Hutto, TX 78634

David Z

Job Details: 10/20/2023

Arrived on site to follow up on range not igniting. Replaced broken igniter and knob and tested. Verified all functions working as designed. Repair completed.

We serviced a

AMANA DISHWASHER

Model ADB1400AMS0

Near Georgetown, TX 78626

Lou

Job Details: 10/20/2023

"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing error code F6E2-fill valve electrical issue. Cleared the code and continued with testing and found the valve not getting energized to dispense water into the tub. Stopped testing and removed the outer door panel and verified 120V to the main control. Disconnected the harness molex from the control and valve and tested the harness and it was good. Reconnected the molex connector to the main control and turned the unit on and tested voltage to the valve and found no voltage. Gained access to the float switch and opened and closed it and found what little voltage coming to the valve was dropping to zero when the float switch was opened. I am ordering the main control, valve and switch and scheduled return service for 10/27/23. No water leaks observed during service.; ordrng 1 W11613566 (Main control) and 1 WPW10195039 (Float switch) and 1 W11175771 (Valve)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Austin, TX 78733

Luis

Job Details: 10/20/2023

Arrived on site for no ice. Ran diagnostics found pump not running found weak connection at harness secured connections ran diagnostics all test passed found small leak at drain tightened hose clamps tested drainage good no leaks.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Salado, TX 76571

Sterling

Job Details: 10/20/2023

"On arrival verified comp,int of dishwasher handle loose. Found handle screw left side is stripped. Replaced handle and new screws and door handle is now secured. Job complete operational test is good. No leaks detected at time of service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Leander, TX 78641

Miguel

Job Details: 10/20/2023

Arrived on site for FZR lint not working. Replaced light module in FZR. verified operation. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Austin, TX 78704

Wesley

Job Details: 10/20/2023

Arrived onsite and leveled doors and was advised that the water had never worked since install in August. Verified unit had good water supply and water was not coming out of the housing and reservoir loop but was coming through the inlet valve. Increased temp in case of freezing reservoir. Ordering filter housing also. ; ordrng 1 WPW10394053 (Filter housing)

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Liberty Hill, TX 78642

Gerry C

Job Details: 10/20/2023

"JMC2430LL00 Arrived to install previously diagnosed and ordered parts. I removed and replaced the bulb and tested. The unit resumed normal functions and replaced the fuse as a precautionary measure. Operational test good. I noted (picture attached) that the 240 circuit breakers within the garage sub panel for this unit, are missing the interconnection pin."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Austin, TX 78745

Scott

Job Details: 10/20/2023

Arrived on site for washer not starting . Found when unit is plugged in drain motor would just run. Did 5 sec start button reset . Unit is now responding to commands . Ran diagnostics and got suds error . Ran test wash . All checked normal . No water leaks detected at this time. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Austin, TX 78732

Paul

Job Details: 10/20/2023

"Arrived onsite for a refrigerator that is not cooling. I found out that the unit cools but it has times where everything in the freezer thaws out and refreezes and the ice in the door melts and clumps together. I found the FC at 5 degrees and the RC at 37 degrees when I arrived. The customer had a video from a couple of nights ago where the ice in the door bucket had melted and clumped together and it showed the stuff in the FC soft and not frozen properly. I ran thermistor test and they were good. I found the fans working as designed. I ran the defrost test and found it working. I called techline and spoke with Austin SR# 7737607657. Austin advised because of the erratic behavior to unplug the machine and power reset it and if this continues to happen to replace the main control. Ordering W11410826 harness, W11664342 main control, W11318270 thermistor and W11394920 evaporator cover. Office to RS.; ordrng 1 W11410826 (Harness) and 1 W11664342 (Main control) and 1 W11394920 (Evaporator cover) and 1 W11318270 (Thermistor)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BW2

Near Pflugerville, TX 78660

David Z

Job Details: 10/20/2023

Arrived on site to diagnose range with both front burners not lighting. I found a small amount of debris on the igniter that was causing the spark to arc low. I cleaned the igniters and burner caps and retested. Verified unit working properly. Advised tenant on proper cleaning of the burner caps and igniters. Repair completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Marble Falls, TX 78654

Maurice R

Job Details: 10/20/2023

Arrived on site for refrigerator not cooling. On inspection both the rc and fc were 78?. You could here the compressor trying to come on but just couldnt start. Replaced the capacitor and start device and got the same result can not start. I monitor the amps on the compressor and they were 9amps. The compressor were about 125?. Ordering SS for the unit. Both units are located in apt #216. Capillary is copper.; ordrng 1 W11635510 (Comp) and 1 2hours (2 hours) and 1 W11109499 (Drier) and 1 W11578004 (Evap) and 1 W11504449 (Cap) and 1 W11504419 (Capillary)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Marble Falls, TX 78654

Maurice R

Job Details: 10/20/2023

Arrived onsite for previously diagnosed parts. Installed the slider and tan the calibration cycle and then I tested the unit. It passed the diagnostics cycle. Th sun it is operating as designed and no water leaks detected during service.

We serviced a

WHIRLPOOL WASHER

Model WFC7500VW2

Near Austin, TX 78705

Wesley

Job Details: 10/20/2023

Arrived onsite and found unit accessible. Repaired by replacing drive motor and belt. All checks good. Assisted in reinstalling the dryer. All checks good. Advised customer on repair.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near New Braunfels, TX 78132

Andrew

Job Details: 10/20/2023

"Arrived on site to test unit for no crushed ice being dispensed. Tech sheet was not accurate. Replaced motor, dispenser UI and control with no improvement. Needing dispenser board. Scheduled for 11/07. SR#7737603993; ordrng 1 WP2318054 (Dispenser control)"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Marble Falls, TX 78654

Maurice R

Job Details: 10/20/2023

Arrived onsite for washer moving during spin cycle. On inspection found that the unit move around during the spin cycle. Looked at the SP and it is one of the units for the unbalanced basket SP. Tested the suspension and they are weak. Ordering a basket and suspension. No water leaks detected during service. Office to reschedule once the parts arrive.; ordrng 1 NTW4519JW2 (Basket) and 1 W11217817 (Suspension)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Hutto, TX 78634

Blake

Job Details: 10/20/2023

Arrived on site to inspect refrigerator dispensing issue. I verified low flow. The customer replaced the filter a month ago. I tested flow at the supply line and found a lot of debris in the water. The flow is good. The filter is getting clogged fast due to the debris in the water supply. The customer is on a water softener and a whole house filter. I flushed a few gallons out of the supply line until the water has no more debris in it. I replaced the customers filter with one he provided. The dispenser now has good flow. The unit now operates as designed. No leaks observed during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Killeen, TX 76543

Tyler

Job Details: 10/20/2023

"Arrived on site for refrigerator needing previously diagnosed gaskets, cam, and hinge. Upon arrival installed parts. Made sure gasket was evenly sealing around door, unit works as designed call complete"

We serviced a

WHIRLPOOL COOKTOP

Model GLT3615GB2

Near Austin, TX 78733

Wesley

Job Details: 10/20/2023

"Arrived onsite and evaluated original cooktop for decreased flame height. Advised that the unit was set up properly and flame heights appeared to be normal and even. Advised on maintenance and verifying pressure to home was optimal at time of unit replacement in future. Only possible change could be affected by replacing the regulator, but advised against this as I was of the opinion it would not make a difference."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Kyle, TX 78640

Joe Z

Job Details: 10/20/2023

Arrived on site for shaking violently. Upon arrival inspected unit. Found that this basket falls under service pointer. Replaced basket and test unit. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Jarrell, TX 76537

Sterling

Job Details: 10/20/2023

On arrival verified complaint of hum from fan motor. During uninstall found power cord is trapped by vent and unable to be installed. Customer advised builder will come uninstall the MW to provide access for us to diag and repair further. Pictures of vent and plug attached. Plug is loose in wall. Advised customer of this as well. Rescheduled to allow for uninstall. Set for 10/27 ; schdld next appmnt for 10/27 FRI !

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM2

Near Austin, TX 78737

Joe Z

Job Details: 10/20/2023

Arrived on site for not filling. Upon arrival ran diagnostics and got error code F6-E4 float switch open. Inspected float and found debris underneath. Removed debris and test unit. Unit now fills and operates as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Kyle, TX 78640

Joe Z

Job Details: 10/20/2023

"Arrived on site for continued temperature issues with food freezing in rc. Upon arrival, inspected unit. Have correct temperatures in both cabinets. There are no signs of any food freezing. Customer states that it has been ok recently. Contacted service management for assistance. Checked thermistor values and getting about 10 degrees difference. Everything seems to be ok. There is no repair to be made at this time. Asked customer to take photos of food and temperature reading prior to calling us back. Job complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS01

Near Austin, TX 78730

Luis

Job Details: 10/20/2023

"Arrived on site. Found ice machine not powering on diagnosed a defective drain pump,replaced pump ran water through drain,water drained correctly checked connections no leaks."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Austin, TX 78754

David Z

Job Details: 10/20/2023

"Arrived on site to diagnose microwave not heating. Tested unit and found mag barely buzzing. Checked HV system and found diode fried, and magnetron had a loose magnet. Replaced cap mag and diode to resolve. Tested unit and verified all working as desigbed. Repair completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Austin, TX 78732

Paul

Job Details: 10/20/2023

Arrived onsite for a washer not filling with water. I checked stored error codes and found an F6E4 and F6E1. I found the float switch good but no voltage to the fill valve. I found one of the fill valve wires broken in the door because it had stuck to the door insulator. I repaired the wire and tested the machine. All is working as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Austin, TX 78727

Kimo

Job Details: 10/20/2023

"Arrived onsite for a dryer that is not powering on upon arrival I tested for power at the outlet and found that it only had 120vac, upon further inspection I found that the breaker was partially tripped. I reset the breaker and found that the unit power on, I replaced the unit for 15mins and found that the unit ran with no issues."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Round Rock, TX 78664

David Z

Job Details: 10/20/2023

Arrived on site to install new gearcase and capacitor to resolve lower end noise when unit running. Replaced gearcase / capacitor and calibrated unit. Verified proper operation in high speed spin with no abnormal noises at this time. Repair completed.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Dripping Springs, TX 78620

Matthew

Job Details: 10/20/2023

"Arrived onsite to replace gearcase, cam and agitator. Replaced and tested. Unit is now operating as designed. Job complete"

We serviced a

AMANA REFRIGERATOR

Model ABB2224DEQ

Near Lockhart, TX 78644

Andrey

Job Details: 10/20/2023

"Arrived on site to test unit for no cool, tested unit found compressor pulling 14 amps and shutting of, compressor is ceased and will need to be replaced, ordering parts rescheduled for 10/27; ordrng 1 W10160407 (Compressor) and 1 WPW10143759 (Filter dye drier) and 1 W11506635 (Access valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Austin, TX 78717

Miguel

Job Details: 10/20/2023

Arrived on site for icemaker not working. Found icemaker was not full of water. Only and 1 full cube. Was unable to get icemaker to cycle again. Replaced icemaker and water valve. Reassembled and verified operation. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Austin, TX 78745

Scott

Job Details: 10/20/2023

Arrived on site for wash motor not working . Ran diagnostics got motor error code . During diagnostics wash motor never came on . Replaced sump and motor . Re ran diagnostics all checked normal. No water leaks detected at this time. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Austin, TX 78748

Scott

Job Details: 10/20/2023

"Arrived on site ,replaced heating element . Unit is operating correctly. No lint build up . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Luling, TX 78648

Andrey

Job Details: 10/20/2023

"Arrived on site to test unit for no ice production,tested unit found ice maker stuck mid cycle and will not respond to diagnostics, ice maker provided is for a different model, ordering correct ice maker rescheduled for 10/27; ordrng 1 W11546935 (Ice maker)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Austin, TX 78733

Wesley

Job Details: 10/20/2023

"Arrived onsite with SM and repaired the oven by replacing the harness, the blowers and console together. Unit is now operating as designed. All checks good. Advised customer on repair. Unit preheated both ovens successfully. All checks good."

We serviced a

MAYTAG WASHER

Model MVWB835DC5

Near Round Rock, TX 78665

Blake

Job Details: 10/20/2023

"Arrived on site to inspect top load washer. The UI will not respond. I verified proper voltage at the outlet. I was able to get the UI to respond in diagnostics. I found error code F6E2, and F2E1. I was given the incorrect model number. I am ordering the correct UI and main control to resolve. No leaks observed during service. ; ordrng 1 W11115285 (UI) and 1 W11400681 (Main control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Austin, TX 78723

Kimo

Job Details: 10/20/2023

Arrived onsite to replace and tub on a dishwasher. Upon arrival I found that the new tub was defective. Upon inspection of the original tub I found that the sound deadening could be reattached by using heat and molding it back in shape. (See photos) I ran the unit and found that the unit operated as designed and the sound deadening stayed in place.

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LL02

Near Horseshoe Bay, TX 78657

Maurice R

Job Details: 10/20/2023

Arrived onsite for previously diagnosed parts. Installed the control board and the blower and found that the issue is now the fan comes on just not on the high setting. I called wp and they had me test the temperature sensor through the wiring harness. When we pointed back the fan was not on. I moved the connector in the fan came on again. Took the connector off and resisted the pins and took pliers and squeezed the connector to fit better on the pins. Now the blower has not come back on. If the issue continues the unit will need a wiring harness. W115785787737607394

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Jarrell, TX 76537

Sterling

Job Details: 10/20/2023

On arrival verified unit complaint of noise. Did a visual check of unit and found drain hose still not installed correctly. Advised customer of this. Belt cover is slightly marked due to rubbing on floor. Checked suspensions and they are good. Ran manual check on all components no noise or shaking noted. Ran agitate and spin with 1000g testing weight and still unable to recreate complaint. This all indicates overloading of unit. Advised customer of unit working. Unit operating as designed job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Austin, TX 78735

Luis

Job Details: 10/20/2023

Arrived on site for no ice in fresh food icemaker. Ran diagnostics E5 error code diagnosed unit will need a new icemaker. ; ordrng 1 W11658802 (Icemaker)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Georgetown, TX 78626

Blake

Job Details: 10/20/2023

Arrived on site to inspect top load washer running out of balance. I found no stored error codes. I found the unit not leveled properly and teetering. I leveled the unit and centered the basket within the chassis. I ran the basket in high spin and found no issues. The unit now operates as designed. No leaks observed during service.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Jarrell, TX 76537

Sterling

Job Details: 10/20/2023

On arrival verified complaint of damaged control panel. On further examination found back right corner of frame is bent and is not allowing drawer to close completly. Called TL to document SR 7737605044 and submitted photos. TL transferred to trade care. spoke to trade care team and they are submitting the unit over to the PEX team 7737516966. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MW0

Near Round Rock, TX 78681

Kimo

Job Details: 10/20/2023

Arrived onsite for a range that has a gas smell when in use upon inspection I found no leaks at any of the fitting and gas lines. I put the unit in bake and found the the bake burner would not ignite all the way and slow gas to go unburnt leading to the gas smell I connected safety and advised them of my findings and was provided Sr#7737561593.. I adjusted the burner and tested the unit several times and found that the burner ignited properly and the smell was gone. Unit operating as designed

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Cedar Park, TX 78613

Miguel

Job Details: 10/20/2023

Arrived on site with helper to removed microwave oven combo. F1e5 error. Removed top panel. Checked wiring. Verified door switches are working at control. Tested and verified magnetron is good. Replaced inverter. Advised customer the cabinet will cause issue if not leveled. Customer aware. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Hutto, TX 78634

Blake

Job Details: 10/20/2023

Arrived on site to inspect range gas leak. The customer showed me the right knob is broken as well as the valve will not go to the off position. This will allow a small amount of gas though the burner. I removed and replaced the right side Valve and tested. The unit now operates as designed. I am ordering a knob to resolve. ; ordrng 1 WPW10339442 (Knob)

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Dripping Springs, TX 78620

Matthew

Job Details: 10/20/2023

Arrived onsite for unit not starting. Disassembled and found blown fuse. Replaced fuse and tested. Unit is functioning properly. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Austin, TX 78717

Miguel

Job Details: 10/20/2023

Arrived on site for dishwasher not turning only removed from counter. Removed door panel. Replaced main wire harness. Reassembled and verified operation. Customer says led is missing a digit. Found display is missing a segment. Needs new display. Reset for fri. ; ordrng 1 W11622495 (Console)

We serviced a

WHIRLPOOL OVEN

Model JJW2830IL01

Near Temple, TX 76502

Sterling

Job Details: 10/20/2023

On arrival verified complaint of ACU failure for upper oven. Removed ACU for upper oven and found a burn underneath it. Replaced the ACU and ran bake cycle. Operational test good. Job complete.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Temple, TX 76504

Jonathan M

Job Details: 10/19/2023

"Don site for a washing machine that is not completing cycles. Inspected unit and work area. Ran into through diagnostics and found an F8 E1 (long fill) error code. Check the wall and turn the hot water valve turned off with the unit stuck on the warm wash setting. Ran the unit through an auto test and did confirm that no hot water was coming through. Turned on the valve at the wall and found the valve leaking water which is probably why the valve was turned off. Did advise the customer that their issue is that, because they dont have hot water being supplied to the unit, the unit is short cycling and is not completing the cycle. If I the customer to have their maintenance people come out to fix the valve and possibly the inlet hose. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Copperas Cove, TX 76522

Tyler

Job Details: 10/19/2023

Arrived on site for washer starting and completing cycles instantly. Upon arrival found f7e1 in diagnostics. After further testing I found capacitor had failed. Replaced it and found washer working as designed with no leaks. Call complete ; ordrng 1 W11428524 (Capacitor(truck stock))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Killeen, TX 76542

Tyler

Job Details: 10/19/2023

Arrived on site for refrigerator not cooling. Upon arrival confirmed failure. Found large defrost issue/ice build up in fc evap area.found heater harness had come loose again. Removed ice and rescheduled customer for 10/25/23 to complete repairs. Ordering W11650660 heater. ; ordrng 1 W11650660 (Heater(harness included))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Georgetown, TX 78633

Gerry C

Job Details: 10/19/2023

"WRS315SDHM08 Arrived to inspect continuous noise. I found in the last service call, a mass of ice within the FC area and as it was being melted away by natural processes within the unit and it was making intermittent contact with the fan blades. I removed the ice mass, applied sound deadener and tested and the unit operated as designed. No leaks observed during service."

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Salado, TX 76571

Tyler

Job Details: 10/19/2023

"Arrived on site for washer not completing cycles. Upon arrival found f7e9 in diagnostics. Upon further inspection I found stator wires broken leading to failure. Found gearcase oil leaked all over rotor, stator, clutch and slider. Was able to remove washplate and found oil all over spanner hub. Found tub leaning to far to the back right indicating weak suspension. Will need office to get autho for repairs before rescheduling. Ordering W10915701 rotor, W10754448 clutch, W10734521 slider, W10915700 stator, W10909670 spanner, W11393685 gearcase, W10752187 agitator screw, W11130356 suspension ; ordrng 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10915700 (Stator) and 1 W10909670 (Spanner) and 1 W11393685 (Gearcase) and 1 W10752187 (Agitator screw) and 1 W11130356 (Suspension) and 1 Needsautho (Needs autho)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78730

Paul

Job Details: 10/19/2023

Arrived onsite for a dryer thats tripping the breaker. I found the neutral screw on the terminal block was loose and this caused the wire to heat up and melt into L2 causing the issue. I cut off one inch of the neutral wire and installed a new eyelet. The customer is going to contact Lowes about the cord because L2 is messed up. I tested the dryer though after the repair and it is working as designed. I turned the circuit breaker off and advised the customer not to use the unit until that cord is replaced. I called Whirlpool Safety Team and spoke with Dominique SR# 7737574975 giving her my findings. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE304LPA1

Near Austin, TX 78730

Paul

Job Details: 10/19/2023

Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the sump and motor. I tested the dishwasher in the service diagnostics cycle. The machine completed the cycle and works as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Round Rock, TX 78665

Lou

Job Details: 10/19/2023

"Arrived on site to inspect dishwasher door not staying open. Upon further inspection, I tested the door functions and found it wont stay open when leaving it open halfway. I pulled the unit out and found the hinge friction pads were worn off. I installed friction pads on both hinges and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Austin, TX 78731

Paul

Job Details: 10/19/2023

Arrived onsite for a dishwasher with broken or missing parts on the front door panel. The customer stated the front door panel is fine but the door falls down because the springs are not working and there is a piece of plastic stuck on the element. I found the door springs defective causing the door issue and a plastic handle from a utensil had melted to the right side element support. I removed the plastics and the element is still in good condition. The door hinges will need to be replaced. Ordering W11573702 door hinge right and W11573703 door hinge left. RS for Thu 10/26.; ordrng 1 W11573702 (Door hinge right) and 1 W11573703 (Door hinge left)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Round Rock, TX 78665

Lou

Job Details: 10/19/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the vent gasket leaking steam/water and getting into the UI and shorting it out, I removed and replaced the vent, gasket, UI and control panel and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Georgetown, TX 78633

Sterling

Job Details: 10/19/2023

On arrival verified the complaint of ceramic hook for element is broken. Replaced the hook and reinstalled the element into position. Verified operational test good. Door seats correctly and lights shut off. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near New Braunfels, TX 78130

Andrey

Job Details: 10/19/2023

"Arrived on site to test for not dispensing water, customer stated that it is random, could not mimic the issue, checked all wires and did not find any loose connections, what customer is describing could be related to a control issue, replaced UI and control as precautionary, advised customer to monitor, at this time job complete"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Cedar Park, TX 78613

Maurice R

Job Details: 10/19/2023

Arrived onsite for dryer not heating. On inspection found all the components good except the heating element. Tested unit and it was heating up while I was there let run for 10 minutes. Unit is operating as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS05

Near Austin, TX 78717

Maurice R

Job Details: 10/19/2023

Arrived onsite for refrigerator leaking water. on inspection found the inlet valve was not holding the tube in position. I reinserted the tube and was able to pull the tube out without releasing it. Installed new valve in the unit and this time I could not remove the tube when I pulled on it. I tested the unit and no water is leaking from the valve. The unit is operating as designed.

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near Round Rock, TX 78665

Blake

Job Details: 10/19/2023

Arrived on site to inspect oven not heating. I ran a bake cycle and found nothing happens. I inspected the back and found a harness going to the DSI board was not routed correctly and has shorted to ground. I rerouted the harness and insulated it and tested. The unit now operates as designed. No gas leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near San Marcos, TX 78666

Andrey

Job Details: 10/19/2023

"Arrived on site to replace previously diagnosed motor, replaced and tested, u it is now running as designed, fan is going to full rpm spin, no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Round Rock, TX 78664

Blake

Job Details: 10/19/2023

Arrived on site to inspect top load washer noise. I found the splutch torn up and has rubbed itself grooves. I removed and replaced the splutch and tested. The unit now operates as designed. No leaks observed during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM6

Near Round Rock, TX 78664

Blake

Job Details: 10/19/2023

Arrived on site to inspect dishwasher not running. I found error code F4E3. I tested the wash pump and found it open. I removed and replaced the motor assembly and tested. The unit now operates as designed. No leaks observed during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Georgetown, TX 78633

Sterling

Job Details: 10/19/2023

"On arrival verified no cool complaint. Found start device not starting the compressor. Replaced both start device and capacitor. Compressor then started but is locked up. Will need to replace compressor, and filter drier. These are covered under manufacturer warranty. 5yrs. Ordering compressor WPW10507886, filter drier WPW10143759, access valve W11506635 office to reschedule ; ordrng 1 WPW10507886 (Compressor) and 1 WPW10143759 (Filter drier) and 1 W11506635 (Access valve / coupler)"

We serviced a

MAYTAG DRYER

Model MED6230HW0

Near Austin, TX 78759

Wesley

Job Details: 10/19/2023

Arrived onsite for the knob not functioning as designed. Was able to correct knob alignment and reset function to repair. Advised customer on findings and repair. All checks good.

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Austin, TX 78729

Wesley

Job Details: 10/19/2023

Arrived onsite and for failing to bake repaired broken board failing to energize the bake circuit. Unit is now operating as designed. POP puts unit in warranty.

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Austin, TX 78737

Leonardo

Job Details: 10/19/2023

"Arrived on site to inspect unit for taking to long to ignite upon closer inspection found burners gas release area to be to small.Adjusted burner to allow proper amount and transmission of gas. Tested unit, unit is running as intended. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Niederwald, TX 78640

Leonardo

Job Details: 10/19/2023

"Arrived on site to replace console ordered on previous trip. Replaced console, tested unit, unit is running as intended. Job complete. SR#7737591455"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near New Braunfels, TX 78130

Andrey

Job Details: 10/19/2023

"Arrived on site to test unit for no ice production and at times no water, tested unit found fascia heater wire sealed was not in place causing cold air from ice maker to blow out of it freezing fill tube and water line at times, secured it properly and applied foil tape prevent it from popping out, advised customer to monitor unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78744

Matthew

Job Details: 10/19/2023

Arrived onsite for unit not starting a cycle and making clicking noise. Upon arrival inspected unit. Found failed capacitor and loose cam nut causing cam to drop partially and fail. Replaced cam and capacitor. Tested and unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78744

Matthew

Job Details: 10/19/2023

Arrived onsite for unit not starting. Upon arrival checked supply at block. Found L1 at 120 L2 at 120 but across L1/L2 voltage drops to 0vac. Checked at the wall and intermittently had 240vac then drops. Made sure continuity on power cord was good. Notified customer that home has Supply issues . Customer will have electrical checked.

We serviced a

JENN-AIR BUILT-IN M/W

Model JMDFS30HL02

Near Spicewood, TX 78669

Matthew

Job Details: 10/19/2023

"Arrived onsite for door not closing. Upon arrival inspected unit. Found unit operating as designed. Customer had pics and video of intermittent door issues. Customer also mentioned that per the builder the unit was being replaced. Notified customer to touch base with builder to confirm replacement. If replacement does not take place, techline needs to be contacted on how to move forward. Job complete"

We serviced a

WHIRLPOOL WASHER

Model wtw5057lw0

Near Kyle, TX 78640

Scott

Job Details: 10/19/2023

Arrived on site for washer not starting cycle . Found latch base broken and a tab on bezzel broken off . Replaced latch and bezzel . Ran diagnostics all checked normal no water leaks detected at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Belton, TX 76513

Jonathan M

Job Details: 10/19/2023

"Arrived on site to install previously diagnose parts. Inspected unit and work area. I replaced the gear case and cover shield and tested the unit. The unit began to work and operate as designed. Did hear some hoses banging off the back of the wall and the customer advised those were also issues. I did explain to the customer of that because the unit is vibrating, the hoses off the back end up, knocking against the back panel. The customer requested that I pull it a little further away from the wall to alleviate some of the noises. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near New Braunfels, TX 78130

Andrey

Job Details: 10/19/2023

"Arrived on site to test unit for errors, tested unit found F1E1 error present, internal board failure, will need to replace control to fix issue, ordering control office to reschedule ; ordrng 1 W11620481 (Control)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near New Braunfels, TX 78130

Andrey

Job Details: 10/19/2023

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Andice, TX 78628

Maurice R

Job Details: 10/19/2023

Arrived onsite for washer jumping while in spin cycle. I put the unit in diagnostics mode and during the spin cycle the basket hit the side of the washer. I tested the shocks in they are worn out. It bounce a few times when pushed down. Ordering a new basket and suspension. No water leaks detected during service. Office to schedule once part arrives.; ordrng 1 WTW4855HW3 (Basket assembly)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Andice, TX 78628

Maurice R

Job Details: 10/19/2023

Arrived onsite for dish not drying. On inspection the customer had not filled the rinse aid compartment. I informed the customer that theses units need the rinse aid to help dry the dishes. He also was complaining about all the water in the bottom of the unit. There was water were the strainer is located. I showed him how to drain the extra water from the dishwasher. I told you can use Affresh or vinegar to help keep the dishwasher clean. No water leaks detected during service.

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Del Valle, TX 78617

Scott

Job Details: 10/19/2023

"Arrived on site for washer not performing properly . Ran diagnostics got 7-6 , 0-3,7-1 error codes . Unit is not agitating or spinning correctly and making weird noise . Found cam has failed . Replaced cam . Unit passed test wash . No water leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Uhland, TX 78640

Scott

Job Details: 10/19/2023

Arrived on site for washer walking around . Found one of the suspension rod had popped out of right front . Replaced all rods . Ran diagnostics and all checked normal. No water leaks detected at this time. Job complete

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Kyle, TX 78640

Scott

Job Details: 10/19/2023

Arrived on site for washer not starting . Ran diagnostics and unit would just hum while agitating and spin cycles . Found capacitor damaged and small leak . Replaced cap and re ran diagnostics. All checked normal. No water leaks detected at time of service . Job complete .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ00

Near Buda, TX 78610

Scott

Job Details: 10/19/2023

Arrived on site for strong chemical smell . Ran temp checks . Both sections are normal checks . Could smell something but couldnt pin point if food related. Smell is not electrical or burning . Ran fan and heater. Nothing on element . Fan and Dampner checking normal. Called tech line documented finding . They asked to check compressor area . Nothing unusual. Drip pan is clean and has clear water . Fans running . Tech line recommended taking everything out and washing down with warm soap water including washing shelving and door bins as well as dumping out ice and washing ice bucket . Also throwing out any expired items from both sections . No water leaks detected at time of service . Job complete Sr #77375954901. Collected 162.36 AUTHO 94HWV3

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Buda, TX 78610

Scott

Job Details: 10/19/2023

"Arrived on site for no cool fresh food . Ran diagnostics. Dampner and fans, compressor running . Found frost build up on evap cover . Steamed evap out . Found wire to defrost heater had backed out of molex . Reinstalled connection securely . Ran heater test again and unit is now defrosting properly . No water leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Austin, TX 78747

Scott

Job Details: 10/19/2023

"Arrived on site for washer flashing sd error code . Ran diagnostics got suds error code . Hot water fill a little slower to fill. No suds during test . Customer is following loading ,soap usage and regular cleaning . Ordering water level sensor and hot water valve . Call to set return ; ordrng 1 W11316246 (Wl switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB10

Near Hillsboro, TX 76645

Jonathan M

Job Details: 10/19/2023

"I dont say for a refrigerator that makes ice, but is slow production. Inspected unit and work area. The customer advised that the unit takes 2 days to fill up the ice container and her old one seem to work a lot faster. She advised that she wasnt sure if that was an issue or not, but wanted to have it checked. I did check the freezer and found the freezer at 0?F. I did explain to her that in her owners manual, it does say that the unit can take up to three days to fill up the ice container. I ran the unit through harvest in dead. Find the unit working an operating as designed. Did advise the customer that these icemakers are a little slower than previous models and thats a long is the unit is making ice consistently, the unit is working as designed. Call complete."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Killeen, TX 76542

Tyler

Job Details: 10/19/2023

"Arrived on site for dryer needing previously diagnosed timer and knob, upon arrival replaced parts and tested dryer. Found it working as designed, call complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Fort Cavazos, TX 76544

Tyler

Job Details: 10/19/2023

Arrived on site for washer not starting cycles or locking lid. Upon arrival I found f5e3 in diagnostics. Found latch broken and replaced it. Found washer working as designed With no leaks. Call complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Austin, TX 78747

Leonardo

Job Details: 10/19/2023

"Arrived on site to replace dented door on microwave. Replaced door, tested unit unit is running as intended. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Robinson, TX 76706

Jonathan M

Job Details: 10/19/2023

Arrived on site for a washing machine that is making a grinding noise. Inspected unit and work area. The customer showed me a video what was happening and it sounded like the cam was grinding against one another. Checked underneath and found part of the cam worn due to the inner teeth grinding. Found the shifter was not shifting the cam all the way for agitation. Replaced the cam and actuator and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Copperas Cove, TX 76522

Tyler

Job Details: 10/19/2023

"Arrived on site for dryer not turning on. Upon arrival found no errors in diagnostics. Upon further inspection found ui passed diagnostics key test. Tested dryer with vent test kit and found signs clog. Inspected exhaust hose and found water and lint in hose backed up from clog in home exhaust vent. Instructed customer that dryer was over heat8ng and shutting off as a safety precaution due to clogged venting, and instructed them on getting a dryer vent cleaning done to prevent potential fire hazard. Dryer is working as designed. Call complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hutto, TX 78634

Blake

Job Details: 10/19/2023

"Arrived on site to inspect dishwasher leaking. I found no leaks during the test cycle. I found water residue on the bottom inside corner of the door. I am ordering the lower door seal, door gasket, and spray arm to resolve. Office to order parts and schedule service. ; ordrng 1 W11252794 (Lower seal) and 1 WPW10491331 (Spay arm) and 1 W11498831 (Door gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Austin, TX 78737

Luis

Job Details: 10/19/2023

"Arrived on site for freezing in fresh food,moisture on mullion and ripped gasket. Replaced defective right door gasket,removed mullion checked ohmed heater passed checked continuity passed,reinstalled mullion adjusted mullion setting. Adjusted gasket on icebox housing to make a better seal connection between liner."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Dripping Springs, TX 78620

Luis

Job Details: 10/19/2023

"Arrived on site for loud noise. Diagnosed a defective damper control,replaced damper control powered unit on loud noise no longer present"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Copperas Cove, TX 76522

Tyler

Job Details: 10/19/2023

Arrived on site for microwave making a loud rattling buzz when heating. Upon arrival confirmed noise and traced it to the cooling fan. Found motor stem wobbling and blade cracked and rubbing against housing. Rescheduled customer for 10/26/23 to finish repairs. Ordering W10533503 cooling fan blade ; ordrng 1 W10533503 (Cooling fan blade)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Belton, TX 76513

Jonathan M

Job Details: 10/19/2023

"Arrived on site for a washing machine that is sparking whenever the unit is plugged in. Inspected unit and work area. Did confirm the customers complaint and spoke to SW. I was advised that because the unit is immediately calling for power, this is normal. The customer also complained about the unit not starting a cycle. Found the agitator spinning when the unit was trying to spin the basket and it would not shift into the spin position. Gained access underneath and found the slider broken. I replaced the slider with a slider from truck stock. Tested the unit and the unit began to work and operate as designed. I called whirlpool safety team and spoke to Kent SR# 7737574734. He advised that he know that the file and to make no further repairs at this time. Call complete.; used 1 W10734521 (Slider) from stock"

We serviced a

WHIRLPOOL DRYER

Model MED7230HW3

Near Austin, TX 78750

Paul

Job Details: 10/19/2023

Arrived onsite for a dryer that turns on but doesnt always heat and when it does the clothes are not getting dry. I tested the dryer and found no airflow but the dryer was heating. I found the temp at the lint screen only getting to 120 degrees with the dryer on high. I found the temp hardly changing. I removed the vent hose from the dryer and the temp at the lint screen shot up to 200 degrees. I showed the customer. I explained to the customer that the house vent is restricted and needs to be cleaned. Call complete.