Near Harker Heights, TX 76548
Al
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL W0S51EC0AB01 "Arrived on site and inspected dishwasher not drying dishes.Found the customer had a plastic tub and wasnt purging the hot water before beginning a cycle.Tested the unit and NO errors were discovered.Unit filled, washed, drained and heated as designed.No parts required.Customer satisfied Job complete"
Near Austin, TX 78757
Wesley
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL WDF520PADM6 Arrived onsite and found slow drain but completing drain cycle. Advised customer to break down possible blockage with standing vinegar and vinegar wash. All checks good. No visible obstructions. Advised customer on findings and functional status.
Near Killeen, TX 76542
Al
Job Details: 02/09/2021
DRYER WHIRLPOOL MEDC400VW0 Arrived on site to install previously ordered parts.Replaced the door switch and also removed and replaced thermal fuse.Unit now operating properly.Job complete
Near Killeen, TX 76549
Tyler
Job Details: 02/09/2021
WASHER WHIRLPOOL WFW6620HC2 Arrived on site for washer that had a broken Bellow sea. upon further inspection I found the front area of seal was coming off when you open the door and I then replaced the Bellow and tested for leaks and found the unit is fully functional as designed with no issues before during or after call complete
Near Spring Branch, TX 78070
Andrew
Job Details: 02/09/2021
REFRIGERATOR FRIGIDAIRE FFHS2611PFEA "Arrived on site to test unit for RC not cooling and ice maker in FC not producing. Found RC thermistor readings were off. Replaced RC thermistor which comes as a harness with FC thermistor. Tested unit, damper door was not responding. Replaced damper, tested unit unit works good. Ice maker functioning as designed. But not filling. Removed water line and found it was frozen. Thawed line and still no water to ice maker. Replaced valve and ran diagnostics. Ice maker is working as designed and filling as should. No leaks detected. Job complete."
Near Leander, TX 78641
Lou
Job Details: 02/09/2021
DRYER MAYTAG MGD6230HC0 "Arrived on site to inspect gas dryer tripping breaker. Upon further inspection, customer advised that the unit trips the breaker and does not heat. I found the unit is on a GFCI breaker. Customer advised the outlet and breaker have been replaced. Using my extension cord, I plugged the unit into a non GFCI outlet and tested. Unit is operating as designed, except the burner does not stay on very long. Following the tech sheet for tests 4a-d, I tested all components and all tested good or within range. Watching the burner, the flame only stays on for approximately 8-10 seconds then shuts off and after a few minutes of being off, it will come back on. I am ordering the coils, thermal cutoff and hi-limit thermostat, flame sensor and CNOTE-LSO PER CUSTOMER REQUEST/TRAINING. ; ordrng 1 279834 (Coils) and 1 WP338906 (Radiant sensor) and 1 WP3391912 (Hi limit thermostat) and 1 WP8573713 (Thermal cutoff) and 1 CNOTE (LSO PER CUSTOMER REQUEST/TRAINING)"
Near Austin, TX 78724
Matthew
Job Details: 02/09/2021
WASHER WHIRLPOOL WFW3090JW Arrived onsite to replace previously diagnosed parts. Replaced main control. Tested unit and unit is functioning properly. Passed diagnostics without fail. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher for not drying dishes, upon inspection found the dishwasher working and heating correctly. No issues found. Instructed customer to use rinse aid. Complete"
Near Lago Vista, TX 78645
Lou
Job Details: 02/09/2021
DISHWASHER GE GHDT168V00SS "Arrived on site to inspect dishwasher not draining. Upon further inspection, customer advised they recently installed a new disposal. I found water standing in the tub of the dishwasher. Also found that the plug to the disposal was not knocked out. Using a screwdriver and wrench, I tapped the plug out and placed the unit in diagnostics and tested drain and it operated as designed. I tested the remaining components of the unit and it is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
David S
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for fridge freezing vegetables. I inspected the unit and work area. I found the old fat thermistor still in the unit. I replaced it with a new brass one. I inspected the damper and found it opening and closing with no issues. The fridge is freezing because the old thermistor is out of range. Job complete. No water leaks detected.
Near Temple, TX 76504
Tyler
Job Details: 02/08/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer not heating. Upon arrival customer stated that unit would turn on a run but there’s no heat and they noticed that before the new heating issue but it was taking longer and longer to dry the clothes. After disassembling the unit I was able to verify that there is 240 V going from the power outlet through the cord to the terminal as well as timer and other components in the unit also verified that the integrity of the heating element as well as most of the thermal fuse is all working as designed except the high limit thermal cut off located at the upper half of the element air vent. I also informed the customer that she would need to let her property management office know that they need a serious dryer vent cleaning performed that way the repair does not come undone or break once fixed. Spoke with SR who informed me not to re-order the part but to make sure that we were returning with it W10900067; ordrng 1 CNOTE (PER SR PART # W109
Near Austin, TX 78731
Kevin
Job Details: 02/08/2021
VENTHOOD KITCHENAID KVWB400DSS0 Arrived on site and inspected vent hood and found lower chimney is damaged a new one will be needed to correct issue. ; ordrng 2 W11417192 (Lower chimney)s
Near Dale, TX 78616
Noah D
Job Details: 02/08/2021
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site to inspect freezer for not cooling correctly, upon inspection found the unit at about 20 degrees, called Techline and spoke with Rich. Techline instructed to replace compressor. Ordering part. Office to reschedule ; ordrng 1 TJ90SF8404 (ACCESS) and 1 W10709968 (DRIER ) and 1 W11189855 (COMPRESSOR )"
Near Austin, TX 78749
Brandon
Job Details: 02/08/2021
DRYER KENMORE 110.450874 "Arrived on site for customer complaint of baffle broken inside washer,
Near Killeen, TX 76549
Wesley
Job Details: 02/08/2021
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived onsite and found control failure constantly cycling on and off. Advised customer that we had a control on order to repair unit, office to reschedule when control is in stock."
Near Hutto, TX 78634
Scott
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Arrived on site for leaking fridge . Checked all water connection, all dry . Tuned water on ( all connections dry) , tested both dispenser and ice maker , all connections dry . Filled drain & pan , no leaks . IM tested good too , and checked level on maker . All good . All cardboard is dry and show no signs of water . Couldn’t duplicate any leaking . Job complete ."
Near Austin, TX 78739
Leonardo
Job Details: 02/08/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not washing. Test unit and found wash motor starting but stopping. Will need new sump and motor
Near Austin, TX 78702
Jacob
Job Details: 02/08/2021
DRYER AMANA NED5800HW0 "Arrived onsite for unit making a buzzing small buzzing noise during operation. Tested unit. Heard small buzzing noise. Looked at unit. Found that the bottom right portion of the cabinet was bent in, took pic of damage. Found loose screw inside the unit and that the screw on the bottom left rear of the cabinet was loose, fixed issues but did not make much of a difference as far as the small buzzing noise. Called Tech line. Told them of issue with the cabinet as well as the side of the unit that was damaged. Said unit is past the 30 day cosmetic and unit is working as designed. Said the damage to the unit could have bent up the pan from underneath causing the small buzzing noise. Got Sr#7729938501. No other issues at this time. Job complete"
Near Austin, TX 78737
Leonardo
Job Details: 02/08/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for console not responding. Test unit and no buttons responding. Turned breaker off for 2 minutes turned unit back on and found f6e0 lost communication. Called Techline and let Techline replaced control board and console. Replaced both parts test unit and unit heated to 350. Job complete. File#7729938905
Near Round Rock, TX 78665
Scott
Job Details: 02/08/2021
DISHWASHER KITCHENAID KDTE254ESS1 Arrived on site for dishwasher not advancing . Ran diagnostics got 6-2&6-4 error code . Tested diverter and fill valve motor and checked normal . Checked triac fuse and was not homing correctly. Replaced control and ran diagnostics. All checked normal . No water leaks detected at time of service. Job complete .
Near Dale, TX 78616
Noah D
Job Details: 02/08/2021
RANGE MAYTAG MER6770AAW
Near Austin, TX 78746
Luis
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for door seal issues. Found gasket ripping down seam will need to order a new fresh food door gasket. Still under Costco extended warranty ; ordrng 1 W10830055 (Gasket)
Near Georgetown, TX 78626
Cliff
Job Details: 02/08/2021
FREEZER MAYTAG MZF34X16DW00 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found defrost failure caused by failed control. Replaced control and instructed customer on defrost procedure.Part
Near Temple, TX 76502
Tyler
Job Details: 02/08/2021
WASHER AMANA NTW4516FW3 Arrived on site for washer that customer stated was flashing the lid lock would not operate. Upon rival I found an F5E1 error indicating a lid switch lock fault I didn’t know about the lid switch and could not get any positive readings that indicated the unit was operating correctly I didn’t check voltage going from the main control and found that it was trying to send the proper voltage I then replace a lid lock and reset and reassemble the unit and was able to verify then that the lid lock is fully functional Call complete
Near Waco, TX 76705
Jonathan
Job Details: 02/08/2021
REFRIGERATOR FRIGIDAIRE PHS69EJSS0 Arrived on site for refrigerator that’s still having a defrost issue. Inspected unit and work area. Was requested to take the amp draw off the heater when the unit was put in a defrost and found 0 A at the defrost heater. Tested voltage going to the defrost heater and found no voltage. Checked voltage from the freezer connector and found little voltage. Video chatted with SW and was asked to ohm out the heater. The heater read 30.1 ohms. Checked the defrost thermostat and found it closed while surrounded by ice. She then had me check continuity through the harness in the cabinet. We found the wires going to the defrost thermostat showing continuity but the brown wire on the heater showing open. She advised that that would make this unit non-repairable due to a broken wire inside the cabinet and this would be designated for non-repair.
Near Austin, TX 78738
Robert
Job Details: 02/08/2021
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived on job for leaks. Found water dripping from valve. Unable to shut off water or pullout refrigerator. ; saved tckt
Near Buda, TX 78610
Richard
Job Details: 02/08/2021
WASHER WHIRLPOOL WFW72HEDW0 Arrived onsite for the washer not turning on. During testing found that the led light on the ACU is not on . Got good voltage. Will need to replace ACU. Ordering parts and office to schedule. ; ordrng 1 W11031829 (Control board)
Near Austin, TX 78738
Robert
Job Details: 02/08/2021
OVEN GE PT916SM3SS Arrived on job for complaints of control locks up in hi temperature and display F9 cooling fan. Will return with control and fan; ordrng 1 WB26X10264 (fan kit) and 1 WB27T10919 (oven control)
Near Austin, TX 78733
Luis
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for door issues. listened to customer complaint ordering door handles ; ordrng 1 W11045129 (Door handle)
Near Georgetown, TX 78628
Jonathan
Job Details: 02/08/2021
REFRIGERATOR GE TBX18SIBQRWW Arrived on site for refrigerator RC door not staying closed. Inspected unit and work area. Found cabinet frame was damaged down at lower door hinge ( see SD-QUICKPIC)..Office to collect.
Near Pflugerville, TX 78660
Matthew
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRB322DMHV01 "Arrived onsite for refrigerator making noise when cycling on. Upon inspection found packing material had fallen between the back vent compartment and was making noise. Pulled debris, tested unit and unit is functioning properly. No noise. Job complete"
Near Jonesboro, TX 76538
Tyler
Job Details: 02/08/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for refrigerator not allowing proper light functionality. But arrival found that the power supply and all the LEDs was accurate but the freezer LED had burnt out causing a loss in power to certain lights in the fresh food compartment and then replace the freezer LED I was able to verify that all lights are now functioning 100% as designed. Call complete
Near Hutto, TX 78634
Jimmy J.
Job Details: 02/08/2021
WASHER MAYTAG MVWB765FW1 "Arrived on site for STOPS AT DRAIN CYCLE - DRN ERROR - TRIES TO RESET POWER BUTTON JUST FLASHES Placed in diagnostics and got F9E1, F9E2. Tested drain pump and it was faulty. Removed drain pump and installed new drain pump. Placed in diagnostics and washer would not spin. Found J4 connector was spread apart from testing the pump with my leads. Adjusted J4 connector and passed through diagnostics without issue. No leaks detected. Job completed."
Near Waco, TX 76712
Jonathan
Job Details: 02/08/2021
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site for an oven that won’t connect to Wi-Fi. Inspected unit and work area. Attempted to connect customer to Wi-Fi and was unable to do so. We called the Wi-Fi connect team and they were unable to connect to the WiFi as well. They advised me to go ahead and replace the user interface again. Replaced console and attempted to connect agin. Do you and it still would not connect even after trying four times. I called whirlpool Techline and spoke to Austin SR# 7729938427. He advised that based on the issue at hand, to replace the antenna in the console together. He did request that we order the Consol through dread care team in case if there’s been any updates to the console. Ordering parts in office will need to contact customer about reschedule date due to limited parts availability.; ordrng 1 W11044576 (antenna) and 1 W11296171 (console)"
Near Canyon Lake, TX 78133
Andrew
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Arrived on site to test unit for frost building up in RC compartment. Found RC evap thermistor readings were off. Replaced evap thermistor, compartment thermistor and FC thermistor. Put unit into basic defrost mode. No leaks detected at time of service. Job complete."
Near Lakeway, TX 78738
Brandon
Job Details: 02/08/2021
DRYER MAYTAG MDE8416AYW "Arrived on site for customer complaint of squealing noise, found noise coming from idler pulley
Near Austin, TX 78703
Luis
Job Details: 02/08/2021
ICE MACHINE WHIRLPOOL KUID508ESS1 "Arrived on site for no ice. Ran diagnostics found weak connection from starter to,compressor,reinstalled starter compressor powered on diagnosed a defective fan motor not powering on. Installed updated condenser fan assembly ran diagnostics all test passed. ; ordrng 1 W10124096 (Condenser fan motor)"
Near Austin, TX 78739
Luis
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS00 Arrived on site for loud noise in fresh food section. Found evaporator incased in ice per service pointer W11329116C defrosted evaporator installed parts ran unit through diagnostics changed defrost setting to basic repair covered by autho S27311 2xL
Near Leander, TX 78641
Kayman
Job Details: 02/08/2021
WASHER MAYTAG MVW7232HW0 "Arrived onsite to install previously diagnosed parts. I removed and replaced the control, gearcase , rotor , clutch, slider and stator. I tested the unit and it is working as designed at this time. No leaks were detected during time of service. Most parts were onsite upon arrival. Job complete."
Near Austin, TX 78738
Robert
Job Details: 02/08/2021
DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived on job for complaints of heater not working. Ran diagnostics and found heater working properly. No leaks detected at time of service.
Near Fort Hood, TX 76544
Al
Job Details: 02/08/2021
MICROWAVE WHIRLPOOL WMH32519HW4 "Arrived on site and inspected microwave heating issues.Unit passed the 2 minute water cup test but fan would only work on LOW setting.Unit will need a new control, a capacitor and diode to complete the repair.Customer advised if she heats up nuggets for her kids the 3rd batch is still cold.Ordering needed parts office to reschedule the customer for return services due to part availability ; ordrng 1 W10850446 (Capacitor) and 1 W11342846 (Control) and 1 W11256462 (Diode)"
Near Austin, TX 78727
David
Job Details: 02/08/2021
OVEN WHIRLPOOL WOD51ES4ES01 "Arrived on site to diagnose wall oven that has no power to front panel. Customer says another company came out and said it needed a new front panel. Removed front panel and checked for voltage. Found 120v going into thermal fuse, but not coming out. Checked resistance of thermal fuse and found 480 ohms of resistance, when there should be almost none. This shows a bad thermal fuse. Replaced thermal fuse and retested. Unit powered on immediately. Verified bake and broil in top and bottom oven and all is working as designed. Call complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 02/08/2021
VENTHOOD UNKNOWN WVU37UC6FS1 "Arrived on site to test unit for noise. Found blower wheel was set right up against blower grille. Adjusted blower wheel, tested unit, unit works good. Job complete."
Near Round Rock, TX 78665
Scott
Job Details: 02/08/2021
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for poor heating performance . When heating microwave making strange noises and inconsistent heating performance . Ordering mag cap diode and dampener ( couldn’t hear opening and closing ) and control if needed . Call to set return ; ordrng 1 W10843943 (DAMPENER ) and 1 W11342846 (CONTROL)
Near Round Rock, TX 78664
David S
Job Details: 02/08/2021
DISHWASHER MAYTAG MDB4949SHZ "Arrived on site for dishwasher not cleaning dishes. I inspected the unit and work area. I found fault codes F7e1 no heat, f6e1 low no water, f6e4 open float switch. I ran the unit through diagnostics and found it filling with water. But the wash motor not engaging. I inspected the control and found the terminals for the power and wash motor were corroded. I cleaned off the terminal And reconnected the unit. I found good voltage at the control but the motor still not running. I inspected the wiring harness and found a break in the line for the wash motor. I repaired the line and the motor started running. I put the unit through a diagnostics cycle again and it went through no issues. Job complete. No water leaks detected."
Near Austin, TX 78728
Matthew
Job Details: 02/08/2021
MICROWAVE WHIRLPOOL WOC54EC0HS04 "Arrived onsite for microwave/oven wall combo. Tested microwave and got F1E6 error code with “microwave magnetron” in the display . Unit was also not heating. Need to order magnetron , capacitor and diode to have on hand. Tech sheet has potential inverter board or ACU issues could apply. Office to reschedule ; ordrng 1 W11261167 (cntrl-elec) and 1 W11325604 (INVERTER ) and 1 W11346197 (MAGNETRON )"
Near Kyle, TX 78640
Robert
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM03 Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service.
Near Canyon Lake, TX 78132
Andrew
Job Details: 02/08/2021
DISHWASHER KITCHENAID KDTE234GPS1 "Arrived on site to test unit for burn smell and not washing correctly. Found heater has plastic burnt onto it. Replaced heater, tested unit, unit works good. No leaks detected. Also found hot water take a very long time to come out of faucet. Advised customer to purge cold water from faucet before starting unit. Job complete."
Near Austin, TX 78705
Jacob
Job Details: 02/08/2021
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived onsite to replace capacitor and magnetron. Replaced both parts. Tested unit. Unit tested good. No issues at this time. Job complete
Near Austin, TX 78717
David S
Job Details: 02/08/2021
VENTHOOD WHIRLPOOL WVW7336JS0 Arrived on site for vent hood not venting properly. I inspected the unit and work area. I found the damper not opening all the way. I replaced the damper and corrected the position of the vent tube in the wall. The unit is working as designed. Job complete.
Near Pflugerville, TX 78660
Cliff
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03
Near Austin, TX 78736
Robert
Job Details: 02/08/2021
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of noise. Customer had video of issue. will need tub replacement. Pulled top and back inspected all around. Customer video can hear scraping as the basket is moving. Also inspected around the bellow for objects ; ordrng 1 W11287253 (TUB)
Near Round Rock, TX 78665
Scott
Job Details: 02/08/2021
DRYER WHIRLPOOL MEDC465HW0 "Arrived on site for dryer not heating but tumbling. Check voltage at outlet and found one of the legs dropping off. Reset circuit breaker, unit is now heating. No let’s build up at time of service. Job complete."
Near Austin, TX 78738
Robert
Job Details: 02/08/2021
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of not draining. Cleared sump and test. No leaks detected at time of service
Near Georgetown, TX 78633
Lou
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Arrived on site to inspect refrigerator ice maker dispenser not dispensing. Upon further inspection, the customer advised that the ice maker was replaced 4 days ago and does not dispense ice. I tested the dispenser and it is operating as designed. I found that that actual ice maker is not making ice as there were very few cubes in the bin. I placed the unit in diagnostics and checked error codes in test 56 and there were none. I tested the thermistor in test 58 and it is reading good. I tested harvest in test 57 and it operated as designed. I tested the emitter and receiver boards and found that they are reading incorrectly. Removed and replaced the boards rom my van stock (W10898445 & W10870822 ) and tested. Cycled power to the unit to reset controls. Unit is operating as designed. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
David S
Job Details: 02/08/2021
DRYER WHIRLPOOL MEDB765FC0 Arrived on site to install previous diagnose part. I gained access to the moisture sensor harness and tested both the new and original harness. I am showing the same resistance across both. I replaced the control. I tested the unit and it is working as designed. Job complete.
Near Georgetown, TX 78633
Lou
Job Details: 02/08/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect wall oven/microwave combo unit console not responding. Upon further inspection, customer advised that the console controls dont always work and the microwave door doesnt close. The unit is connected to WiFi. I placed the unit in diagnostics and checked error codes and found none. I advised the customer that the console is sensitive and doesnt always respond to every touch and demonstrated.No repairs needed at this time as unit is operating as designed. Job completed."
Near Spicewood, TX 78669
Brandon
Job Details: 02/08/2021
DISHWASHER GE GDT665SSN0SS "Arrived on site for customer complaint of unit not starting, found broken latch, I replaced latch, unit started but wouldnt drain, found failed drain pump, I replaced drain pump unit tested good."
Near Austin, TX 78717
David
Job Details: 02/08/2021
DISHWASHER WHIRLPOOL KDTM604KPS0 "Arrived on site to follow up on dishwasher not draining. On arrival found standing water. Ran unit and hesrd pump running but np draining. Detached drain line from disposal and ran into bucket. Found unit is draining, but slowly. Vacuumed out the drain line and retested. Unit is draining faster, but still not super strong. Vacuumed out again and retested. Slightly stronger. Unit is fully draining the tub, so there was likely an oil or grease buildup. If issue happens again we need to replace the drain pump and also drain lines to eliminate slow drain. No water leaks found at time of service. Call complete."
Near Austin, TX 78705
Jacob
Job Details: 02/08/2021
WASHER WHIRLPOOL WFW560CHW0 "Arrived onsite, had head of maintenance with me. Checked the unit. Found that the hot water from valve of the wall was not putting out water. No issues at this time. Job complete"
Near Leander, TX 78641
David S
Job Details: 02/08/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to install previous diagnosed parts. I gained access to the right side tines and replaced both clips. I tested the tines and found them working and holding in place. Job complete.
Near Austin, TX 78734
Brandon
Job Details: 02/08/2021
OVEN KITCHENAID KEBS107SBL02 "Arrived on site to replace failed bake element, after replacing, unit tested good for a few minutes and then heard a pop, checked new bake element, new bake element tested good, found bake relay on appliance manager failed. Ordering part and Auth. ; ordrng 1 WPW10119143 (Appliance manager) and 1 Cnote (Auth/office to reschedule), states that autho needed"
Near Georgetown, TX 78633
Jonathan
Job Details: 02/08/2021
COOKTOP GE JGP336WEV4WW Arrived on site for cooktop igniters continue to click. Inspected unit and work area. Customer stated that water had boiled over and was not able to stop igniters from sparking. Assembled unit burners and tested operation. Found all working as designed. Informed customer that water is a conductor and would cause a close circuit. Informed when failure happens just to unplug unit and allow water to dry. All operations tested good.
Near Niederwald, TX 78640
Richard
Job Details: 02/08/2021
OVEN WHIRLPOOL WFG525S0JS0 Arrived onsite for the oven bake not working properly. Replaced the DSI module and it did not resolve the issue. Called PR and we discovered that the bake electrode wire has a break in it causing the issue. Ordering parts and office to schedule ; ordrng 1 W11161843 (Harness wire)
Near Georgetown, TX 78628
Cliff
Job Details: 02/08/2021
DRYER WHIRLPOOL WED8500DC0 Arrived on site to diagnose a dryer that is leaking. Tested all parts and components and found no leaks or failures to dryer at this time. Found washer water valve leaking and homeowner to call for service.
Near Austin, TX 78746
Kevin
Job Details: 02/08/2021
WASHER WHIRLPOOL WFW8620HC1 "Arrived on site and inspected washer and found Bellow is not on properly, it also is showing signs of abrasion and leaking. Dispenser on this model is also prone to leaking and both should be replaced; ordrng 1 W11318722 (Bellow) and 1 W11465532 (Dispenser drawer)"
Near Austin, TX 78727
David
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site to install previously diagnosed parts to resolve icemaker not dispensing. Installed all parts. Unit Is now properLy dispensing.; ordrng 1 WP67006341 (Diffuser gasket)
Near Red Rock, TX 78662
Noah D
Job Details: 02/08/2021
DRYER GE GTD75ECSL0WS "Arrived on site to inspect dryer for not heating. Upon inspection found the air flow completely blocked, instructed customer to clear vents. Complete"
Near Hutto, TX 78634
Matthew
Job Details: 02/08/2021
DISHWASHER WHIRLPOOL WDF330PAHS5 "Arrived onsite for dishwasher not drying dishes. Upon arrival put unit in diagnostics and found all components working properly. Instructed customer on insuring hot water is provided, use of heat dry, proper loading and continual use of rinse aid. Job complete"
Near Austin, TX 78732
Brandon
Job Details: 02/08/2021
WASHER WHIRLPOOL WFW85HEFC1 "Arrived on site for customer complaint of unit leaking soap as soon as she fills the dispenser with soap. Found the liquid dispenser tray was not inserted all the way to the bottom of dispenser drawer, I adjusted the dispenser drawer, unit tested good."
Near Austin, TX 78735
Luis
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for light issue. Found defective led module in freezer section,replaced defective led module in freezer section all leds working as designed autho used 1 W10695459 (Led module) from stock"
Near Austin, TX 78738
Robert
Job Details: 02/08/2021
RANGE GE JP350WA2WW Arrived on job for complaints of tripping breaker. Removed top and inspected wires and components internally. No damage found also inspected connector at wall. Could not duplicate issue.
Near San Marcos, TX 78666
Richard
Job Details: 02/08/2021
MICROWAVE GE JVM61750K288 Arrived onsite for the oven not turning on. Upon arrival found that there is no power going to the oven. Half the house has lost power. Customer stated that they have an electrician coming out to check out the issue. Could not diagnose issue due to no power.
Near San Marcos, TX 78666
Richard
Job Details: 02/08/2021
RANGE GE JGDT28DET288 Arrived onsite for the microwave not turning on. Upon arrival found that there is no power going to the microwave. Half the house has lost power. Customer stated that they have an electrician coming out to check the power issue. Could not diagnose the issue due to no power.
Near Austin, TX 78717
David
Job Details: 02/08/2021
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site to diagnose dishwasher not running properly. Performed diagnostic and found codes F5E1 for door stuck open, F6E1 low fill. Ran unit and tested a diag cycle. Found all functions working appropriately, likely just something in the line that cleared out. Unit ran through diag fine. Advised customer to make sure door is fully closed and firmly sealed. All is working as designed at this time, and I was unable to recreate a failure. No leaks found. If issue repeats we would need a latch and fill valve to resolve if issue is intermittent. Call complete."
Near Georgetown, TX 78628
Lou
Job Details: 02/08/2021
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the main control and tested. Unit is operating as designed. No water leaks observed during service, job completed. Unit is a stackable in an RV and when removing the dryer, we found that the dryer vent tube at the back of the unit was damaged. Advised customer of my findings (photo)."
Near Georgetown, TX 78628
Jonathan
Job Details: 02/08/2021
RANGE WHIRLPOOL WFE540H0ES0 Arrived on site for unit not heating properly. Inspected unit and work area. Inspected terminal block and tested voltage to unit and found correct. Tested temperature sensor and found within range. Measured resistance on bake element and found opened. Will need to replace bake element. Found no ETA available on part. Office to schedule went ETA is available. Spoke with customer on no ETA available.; ordrng 1 W10779716 (BAKE ELEMENT )
Near Round Rock, TX 78681
Scott
Job Details: 02/08/2021
WASHER MAYTAG MVWC565FW1 Replaced water valve . Flushed Lin’s out . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete .
Near Austin, TX 78746
Kevin
Job Details: 02/08/2021
WASHER WHIRLPOOL WTW4800XQ4 "Arrived on site and inspected washer and found standing water in tub, attempted to enter diagnostics and control board is unresponsive. Replaced control board and washer immediately drained all water when power was reconnected. Ran a calibration cycle and it wouldnt complete. Ran an automatic test cycle and it completed properly. If washer continues to have any issues a new pressure switch will be needed, job complete"
Near Cedar Park, TX 78613
David S
Job Details: 02/08/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for washing machine not working properly. I spoke to the customer and found out the rinse and spin and dry and spin cycle actually run through a full wash cycle. When I tried to enter diagnostics, the unit wouldnt go. I spun the dial a full 360 and it went into diagnostics. I replaced the control. I retested the unit and found it working as designed. No water leaks detected. Job complete."
Near Cedar Park, TX 78613
David S
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRF989SDAB02 Arrived on site to install previous diagnosed part. I gained access to the sensor harness and tested both the original up one and the new one. I found the same readings in both. I reinstalled the original harness back. I replaced the main control. I tested the unit and it is working as designed. Job complete.
Near Austin, TX 78727
David S
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site to install previous diagnosed part. I gained access to the ice maker diffuser and installed a new gasket. Job complete.
Near Round Rock, TX 78665
Paul
Job Details: 02/08/2021
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived onsite for a refrigerator that the ice melted in the icebox and it stopped making ice. Upon arrival I found the refrigerator turned off and both compartments at room temperature. Mr stated that when the unit stopped cooling correctly it was displaying a PO and they would reset it but it would come back every few minutes. Mr also stated there was a lot noise coming from the FC and it sounded like fan noise. I started the unit up and tested all the thermistors and they passed. I ran test 4 and all the sealed system components worked as designed and the evaporators were getting cold. I found no water in the bottom of either compartment. I explained to the customer that it sounded like the FC evaporator was having a defrost issue but at this time I cant run all of the test needed because the unit was at room temp. I explained to mr that when it happens again to please call as soon as they notice the unit not producing ice. When this happens agai
Near Driftwood, TX 78619
Leonardo
Job Details: 02/08/2021
OVEN JENN-AIR JJW2430WP02 Arrived on site to test unit for unit not getting to temp. Test unit and found bad sensor. Replaced sensor test unit and unit test good job complete. Customer also complained about unit beeping. Couldnt duplicate the problem at this time.
Near Leander, TX 78741
Kayman
Job Details: 02/08/2021
WASHER WHIRLPOOL WTW7300DW Arrived onsite for washer screeching in spin. Upon inspection I found. The unit would start wobbling and screeching in high spin. I tilted the unit and found the presence of gear case oil spread around the inner panels of the unit and on the rotor. The unit will need a gearcase for repair.; O-emld tckt
Near Austin, TX 78705
Jacob
Job Details: 02/08/2021
DISHWASHER WHIRLPOOL DU1055XTVS3 "Arrived onsite for unit not starting a cycle, staying stuck in normal. Tested unit. Would would work one time but then go back to staying stuck in normal. Upon further inspection, found that the control was bad. Replaced control tested unit. Unit tested good. No leaks at this time. Job complete. Got authorization for parts replacement.
Near Austin, TX 78748
Kevin
Job Details: 02/08/2021
DRYER GE GTD42EASJ2WW "Arrived on site and inspected dryer and found it will tumble and interior light is on but there is no heat, found thermal fuse has failed and it will need to be replaced to correct issue call to customer for repair. ordrng 1 WE04X26139 (Thermal fuse)"
Near Austin, TX 78731
Kevin
Job Details: 02/08/2021
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and found drain catch is full of debris after clearing it washer is operating properly, no water leaks detected at time of service, job complete"
Near Georgetown, TX 78628
Jonathan
Job Details: 02/08/2021
WASHER LG WM3460CV "Arrived on site for washer leaking water. Inspected unit and work area. Found door bellow not setting properly on tub. Will need to correct before testing operation. Disassembled unit and found inner spring broken and caused door bellow to disconnect from wash tub. Was able to repair spring. Shown customer the repair that was made before assembling unit. Inspected inside of nit and only water markings was from door bellow. Assembled unit and performed diagnostics mode. Tested all operations. All tested good, no water leaks detected.
Near Round Rock, TX 78665
Scott
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for ice maker not working . Ran diagnostics, icemaker is working . Found ice build up in fill tube . Getting correct voltage to heater harnes . Checked ohms to heater fill tube . Talked to SW and confirmed heater failure . Will need new freezer door . Ordering door and AUTHO. No water leaks detected at time of service. Call to set return ; ordrng 1 AUTHO and 1 LW11026425 (FZ DOOR SS)"
Near Liberty Hill, TX 78642
David S
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for fridge making a noise. I inspected the unit and work area. I found the fresh food evaporator covered in ice. I checked the thermistor from the control and found it at 8kohms(36 degrees) while Incased in ice. The thermistor is not reading correctly. I also found the drip pan bowed upward in the middle. I defrosted the evaporator and installed a new evap motor harness. I reassembled the unit and shimmed the drip pan so it doesnt bow upwards anymore. I Tested all fans and thermistors and found everything working as designed. Job complete. No water leaks detected.
Near Pflugerville, TX 78660
Cliff
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site to diagnose a refrigerator that is not dispensing ice or water. Found left side RC door warped where it contacts the door switch. Door will need to be replaced to complete repairs. .; ordrng 1 W11435353 (Door)
Near Hutto, TX 78634
Scott
Job Details: 02/08/2021
WASHER MAYTAG MVW7232HW0 Arrived on site for washer running and not shutting off in quick cycle only . Customer had quick cycle running when I arrived . Unit finished wash cycle normally . Ran diagnostics got error code unit passed wash tests . All checked normal. Ran calibration. Couldn’t duplicate error . No water leaks detected at time of service. Job complete
Near Austin, TX 78746
Luis
Job Details: 02/08/2021
REFRIGERATOR KITCHENAID KBSD602ESS01 "Arrived on site for water leaking. Tested dispenser found water leaking from inside of door while dispensing water diagnosed a crack or damaged water line in door,unit will need a new freezer door; ordrng 1 W10800792 (Freezer door) and 1 2xL (2xL)"
Near Sun City, TX 78628
Cliff
Job Details: 02/08/2021
RANGE WHIRLPOOL WCG55US0HS00 Arrived on site to diagnose a cooktop with a burner not operating properly. Found left rear burner Not fully installed. Reinstalled burner Properly and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78633
Lou
Job Details: 02/08/2021
REFRIGERATOR KITCHENAID KSRB25QFBL00 "Arrived on site to inspect refrigerator ice maker leaking. Upon further inspection, I found the unit scheduled was not correct. I corrected the information on the ticket and found the ice dispenser door is not sealing correctly and allowing warm air into the ice bin area and creating condensation a then it forms into ice at the opening of the ice bin.; ordrng 1 W10823377 (Ice door kit) and 1 CNOTE (LSO FOR TRAINING)"
Near Georgetown, TX 78628
Jonathan
Job Details: 02/08/2021
DRYER SAMSUNG DV48H7400EW/A2 Arrived on site for dryer making abnormal noises. Inspected unit and work area. Tested unit in normal operation and identify sound. Disassembled unit and inspected all moving components. Found back right guide wheel not turning as designed. Removed guide wheel and found failed bearing in guide wheel.Installed new guide wheel and assembled unit. Tested operation and air flow. All tested good.
Near Hutto, TX 78634
Paul
Job Details: 02/08/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for a refrigerator not cooling in the FC or in the RC correctly causing food loss in the RC and items melting in the FC along with all of the ice in the ice bucket melting. I found the ice bucket completely full on arrival. I tested temps in the compartments and found the FC at -0.7 when set at 0 degrees and the RC at 36 when set at 37 degrees. I spoke with the customer and it was determined that the issue does not repeat itself on a regular timeframe but the customer was positive that when the unit stops cooling in both compartments, it will not start cooling again for at least 24 hours. I explained to the customer that we would need to check it when it was failing to narrow down whats failing and causing the issue. I gave the customer a list of things to watch for and listen for to help narrow down the possibilities.
Near Cedar Park, TX 78613
Justin
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL GS6SHAXLQ03 "Arrived on site for refrigerator still losing cool in RC. I had advised the customer during the last visit that her door was sagging due to being possibly overloaded and she was having a loss of seal in the top left. I had let her know that if you pull up on the door it helps some to make a better seal, for the customer stated she was trying to spend as little as possibly I was hoping this would suffice. I removed the door this time and found door cracked and sinking in were the hinge goes making the door sag causing the seal issue. The warm air leak is also causing loss of cool in RC.
Near Copperas Cove, TX 76522
Al
Job Details: 02/08/2021
WASHER AMANA HL04817099 Arrived on site and inspected front load Amana washer not draining.Confirmed the complaint and found a long bobby-pin obstruction in the coin catch preventing the drain pump from draining.Removed the obstruction and tested the unit and unit tested as designed.Job complete