We serviced a
MAYTAG DRYER
Model MED6230HV0
Near Elgin, TX 78621
Joe Z
Job Details: 10/06/2022
Arrived onsite for NOT HEATING. Upon arrival test unit. And there was no heat. Ran vent test and test faild. Removed panel to inspect heating components. Found lint build up inside cabinet and burnt lint near element. Found that the element is fractured. All other components are good. Need to replace element.replaced element and test unit. Unit is operating as designed. Advise customer to have wall ventilation cleaned out and recommended that vent get cleaned at least once a year. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Elgin, TX 78621
Joe Z
Job Details: 10/06/2022
"Arrived onsite for not washing. Upon arrival ran diagnostics and got error code 4-3, motor not running. Test unit and getting voltage to sump motor. Motor not operating. Need to replace sump and motor. Replaced sump and motor. Test unit. unit operates as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Elgin, TX 78621
Joe Z
Job Details: 10/06/2022
Arrived onsite for Dishwasher is leaking from left under door. Upon arrival test unit and found that small amount of water would leak from right bottom of door. Found the unit to be slightly un leveled. Adjusted leveling feet and test unit. Unit is no longer leaking. Unit is operating as designed. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Bastrop, TX 78602
Matthew
Job Details: 10/06/2022
Arrived onsite to replace faulty ice maker. Replaced ice maker and tested. Ice maker went into harvest and called for water. Unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Bastrop, TX 78602
Matthew
Job Details: 10/06/2022
Arrived onsite for washer making noise during spin. Arrived onsite and put unit in diagnostics. Found error code for shifter fault. Tested shifter in agitating and spin and shifter was functioning. Ran auto test and all passed. Ran high speed spin and could not duplicate the issue. Instructed customer on proper loading. Had customer run small load to test. Customer called later in the evening and said noise is at the beginning of spin cycle for about 10-15 seconds then goes away. The load does complete and clothes are spun out properly. Error code did not resurface. Customer will monitor. Job complete
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Bastrop, TX 78602
Matthew
Job Details: 10/06/2022
Arrived onsite for washer not filling with water and not completing cycle . Upon arrival put unit in diagnostics. Ran test and found valve failed. Confirmed with stored error code for long fill. Replaced valve assembly. Tested unit and unit is now functioning properly. No leaks present at this time. Job complete
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Hillsboro, TX 76645
Jonathan M
Job Details: 10/06/2022
"Arrived on site for a dryer that is intermittently tripping the breaker. Inspected unit and work area. The customer advised that the unit will run for multiple days in a row and runs just fine but on certain days, every single time she tries to start the dryer, the breaker for the dryer trips. She advised that she cannot necessarily seemingly locate the reasoning for this. Check the voltage to the unit and found proper voltage. Tested the unit on a normal time dry cycle and found the unit working and operating as designed. Took an amp draw off of the control and found the unit measuring 22 amps while running and getting no higher than 23 A when starting. I called whirlpool tech line and spoke to Bruce SR# 7734760870. If I is that based on this information, the issue would have to be with the breaker. If I asked the customer to get an electrician to fix their electrical supply. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Waco, TX 76705
Jonathan M
Job Details: 10/06/2022
Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Found the unit plugged in upon arrival and found the unit not even attempting to cool. Check temperature in the refrigerator and freezer sections and found them both at 54?F respectively. Removed the control cover and checked resistance on the fresh food and freezer through misters. Found them both at 4.74 k ohms and 4.76 k ohms. Ran unit through diagnostics and found all components showing that they were working properly. Checked both evaporators for any signs of defrost issues and found no issues with defrost. Opened up the compressor area and found the compressor somewhat cool indicating the unit had not been attempting to cool for sometime. Spoke to SW and ran through a couple checks. Was advised the issue would most likely be with the control and User Interface due to the unit not even attempting to cool whip the thermistors showed the unit was out of range of normal set temperatures. Got authorization for both parts and installed both high voltage board and the user interface. Plugged it back in and found the unit operating and cooling as designed. Advised the customer to keep an eye on the unit over the next few weeks and to call back if further issues persist. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Waco, TX 76707
Jonathan M
Job Details: 10/06/2022
"Arrived on site for a range that has a broken outer door. Inspected unit and work area. Found the outer door and handle completely missing. The customer advised that they vacuumed up and removed all the glass that had broken. Took a photo of the outer door and called whirlpool tech line. I spoke to TJ SR# 7734758154. He had me send him photos of the damage and advised based on the information available, this would not be covered under the warranty. He advise for me to make no repairs and to have the customer contact customer service for any further resolution. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Waco, TX 76710
Jonathan M
Job Details: 10/06/2022
Arrived on site for a refrigerator that is leaking water from the icemaker area. Inspected unit and work area. The customer advised that the unit was leaking from where it fills up in the back. Inspected the icemaker and fill tube area and found that the filter was not stuck inside of the icemaker and was being pushed down. I attempted to fix the placement of that but found that the extension tube was damaged. Went ahead and replaced the extension tube. The customer advised that the water has been shut off to her home for the day due to work on city water lines. Advise the customer to keep an eye on the unit and call back if any other issues persist. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Austin, TX 78731
Kimo
Job Details: 10/06/2022
Arrived onsite to install previously diagnosed part. Upon arrival I installed new strike and tested unit and found operating as designed no leaks at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Austin, TX 78729
Kimo
Job Details: 10/06/2022
"Arrived onsite for washer that is not going into wash cycle. Upon arrival I performed a quick wash cycle and found that the unit would go straight to drain. I then put the unit into diagnostics mode and found that the water inlet valves operated as normal and the lid lock as well. I the checked the cam for proper engagement and found that it was good, the actuator was good too along with the gearcase. Resistance though the motor looked good too. Voltage in to unit was a soiled 120v. Leaving the cap as the point of failure. I replaced the cap and tested unit in quick wash and found unit operating as designed. I ran diagnostics once more and found unit operating as designed no leaks job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Austin, TX 78704
Wesley
Job Details: 10/06/2022
Arrived onsite for f20 arrow code and replaced the ACU Control W11616491. Tested unit and function is restored to normal operation. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near New Braunfels, TX 78130
Andrey
Job Details: 10/06/2022
"Arrived on site to test unit for not drying dishes, put unit into diagnostics mode, all components tested good, heater is engaging, stated to customer that the unit is functioning properly, and propping door open will help with drying, at this time unit is running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78702
Wesley
Job Details: 10/06/2022
Arrived onsite for blower noise and rattling. Disassembled and inspected the rollers and belt and motor assembly. Found unit blower wheel clogged with lint causing excessive vibration. Cleaned lint out of blower housing and wheel. Installed noise dampening pads W11113654 Unit is now operating as designed. Advised customer on repair. All checks good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Austin, TX 78753
Wesley
Job Details: 10/06/2022
Arrived onsite and found leaking sump and motor. Replaced sump and motor to repair. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near New Braunfels, TX 78130
Andrey
Job Details: 10/06/2022
"Arrived on site to test unit for leaking from dispenser and ice issue, customer stated that water drips from dispenser and ice gets stuck in the Shute, ice cubes are all uniform and not stuck together, stated to customer due to the size of the cubes at times they will get stuck, to prevent it from happening, crushed ice be a good solution, adjusted dispenser tube and stated to customer that due to construction in the neighborhood erratic pressure can cause water to drip out at times, at this time unit is running as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near New Braunfels, TX 78132
Andrey
Job Details: 10/06/2022
"Arrived on site to test u it for loud noise, tested unit found noise coming from failed cam, replaced cam ran diagnostics cycle, all components are running good, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near New Braunfels, TX 78132
Andrey
Job Details: 10/06/2022
"Arrived on site to test unit for F7E1, tested unit found shift actuator not shifting and a leaking capacitor, replaced parts, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Pflugerville, TX 78660
Cliff
Job Details: 10/06/2022
Arrived on site to replace previously ordered parts for refrigerator model number WRS325SDHZ08. Found defrost heater not fully wired causing defrost failure. Rewired heater properly and tested unit by verificationof heater voltage and temperature increase of element. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Pflugerville, TX 78660
Cliff
Job Details: 10/06/2022
Arrived on site to diagnose a refrigerator that was not cooling properly. Found temps correct and all parts and components operating properly at the time of service. Advised customer on findings and advised to monitor unit for 24 to 48 hours.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Pflugerville, TX 78660
Cliff
Job Details: 10/06/2022
Arrived on site to diagnose a dishwasher that is not cycling properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and that appliances are not intended to be put on gfci or afci circuits as intentionally ungrounded parts can cause the breaker to trip or reset circuit. Homeowner will need an electrician to correct issue with breaker.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HC0
Near Austin, TX 78704
David S
Job Details: 10/06/2022
arrived on site for washing machine going off balance. I inspected the unit and work area. I found fault codes F0e7 load detected during clean cycle f0e5 off balance load. I found service pointer W11564098. It recommended updating the software version a Dan running a factory calibration cycle. I replaced the control with a new one. I verified the up to date software version. I ran a factory calibration cycle. I inspected the gearcase and found no signs of an oil leak. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78746
David S
Job Details: 10/06/2022
Arrived on site to install a new heating element according to service pointer W1154096. I verified the model and serial number fall in range of the pointer. I Installed a new heating element and tested the unit. It is working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Elgin, TX 78621
Joe Z
Job Details: 10/06/2022
Arrived Leaking water from the water filter. Upon arrival inspected unit and found filter was not secure to housing. Reinstalled filter and test unit by dispensing water. Unit no longer leaks. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Austin, TX 78701
Luis
Job Details: 10/06/2022
"Arrived on site. Removed evaporator cover found heater lead not fully inserted to harness clip,uploaded picture,inserted lead fully to harness clip"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Austin, TX 78741
Luis
Job Details: 10/06/2022
3151#Arrived on site for not dispensing water. Found loose connection at ui harness reinstalled harness tested water dispenser unit working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/06/2022
Arrived on site to replace heating element from special project. Replaced element test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/06/2022
Arrived on site to replace sensor and control board. Replaced both parts test unit by heating to 350 and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Austin, TX 78744
Scott
Job Details: 10/06/2022
Arrived on site for oven lights not turning off . Ran diagnostic no error codes . Found shaft for door switch on lower oven latch was bent and not allowing door to make contact . Straightened rod and now light are performing normally . No other issues found. No gas leaks detected. Job complete
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, TX 78747
Scott
Job Details: 10/06/2022
Arrived on site for dryer not turning and humming . Found belt broken . Rollers and felts and pulley in good shape . Replaced belt and all is checking normal. No lint build up at time of service . Job complete
We serviced a
WHIRLPOOL DRYER
Model WGT4027HW0
Near Austin, TX 78748
Scott
Job Details: 10/06/2022
"Arrived on site for no heat dryer . Found recently replaced igniter had failed ( quick pic ) . Replaced igniter , let run a couple cycles , all checked normal . No lint build up at time of service. Job complete"
We serviced a
WHIRLPOOL RANGE
Model KDRS467VSS04
Near Austin, TX 78737
Kevin
Job Details: 10/06/2022
"Arrived on site and inspected range and found royal element has failed, after replacing broil element it will still not heat. Rediagnosed range and found control board has failed. After replacing control board broil element is now working properly one picture, job complete"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IM01
Near Austin, TX 78704
Wesley
Job Details: 10/06/2022
Arrived onsite for switches not contacting and microwave cycle wil not start without pressure being appliance to the door. Alignment is good and the door seems solidly aligned.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/06/2022
"Arrived on site and inspected refrigerator and found fresh fruit evaporator is frosted over; ordrng 1 W11087438 (Evap fan motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Cedar Park, TX 78613
Vincent
Job Details: 10/06/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint is that unit continues to leak water underneath the pantry drawers. Unit had a completely severed pantry UI harness. Water was pooling under the pantry drawers and a small amount of moisture was under the pantry UI. RC evap drain pan was warped and needs to be replaced. Unit had a good frost pattern on RC evap. Leveled unit and ensured all doors are sealing. Informed CX of this units common failures and read them the disclaimer. Will return to replace the pantry harness and RC evap drain pan. During service, drain tube needs to be cleared and condenser coils cleaned. Will require follow up. ; ordrng 1 W11170612 (Deli harness) and 2 Shims (Shims)s"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Harker Heights, TX 76548
Tyler
Job Details: 10/06/2022
Arrived on site for washer not turning on as well as 3/4 of a tub full of water. On arrival confirmed issue and verified correct polarity as well as power from outlet. Found AC you receiving proper 120 V. Found AC you not sending anything more than .4/1.3 DC volts to UI panel not allowing new iPad with the turn on. Then found that drain motor was failing with no broken wires and had shorted out the main control ; ordrng 1 W11396717 (Drain pump)
We serviced a
KITCHENAID ICE MACHINE
Model KUIO18NNZS2
Near Killeen, TX 76549
Tyler
Job Details: 10/06/2022
"Arrived on site for ice machine not cooling or making ice. Upon arrival ran diagnostics and found no failures in hardware other than compressor not running during test. Found all pumps and condenser fan running. Found start device and overload not allowing compressor to stay on. Tried starter of loading start devices and found compressor still failing. Found unit will need a salt system repair. With the following parts WPW10605286 (compressor), W10843121 (non uv drier), W10218037 (evaporator), W10913906 (access valve).
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78731
David S
Job Details: 10/06/2022
Arrived on site to clean and install new recirculating pump and inlet valve. I replaced the valve and am ordering the pump. I cleaned the interior of the ice machine. I cleaned the condenser and kick plate. I ran a cleaning cycle. ordrng 1 W11542867 (Recirculating pump)
We serviced a
JENN-AIR REFRIGERATOR
Model JF42SSFXDA02
Near Austin, TX 78731
Kimo
Job Details: 10/06/2022
Arrived onsite for refrigerator with frosting issues. Upon inspection I found that the freezer door would not shut properly Which causes an air leak that in turn causes the frost buildup on the inside of the freezer. I also noticed that the Fridge raider section door on the right side would not close properly either no matter what I do also causing the same issue as the freezer door; ordrng 2 WP2320509 (Cam)s and 2 W11177574 (SCREW)s and 2 WP2316859 (Bushing)s and 1 WPW10192907 (Freezer door gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near New Braunfels, TX 78132
Andrew
Job Details: 10/06/2022
Arrived on site to test unit for not cooling properly. Found frost pattern only on bottom three coils of evap. Recommend replacing compressor and evap for possible restriction. Needing 3hrs and SS tech on return visit. Office to reschedule. ; ordrng 1 W11635510 (Compressor) and 1 W11546692 (Evap) and 1 Nitrogen (Nitrogen) and 1 R600a (R600a) and 1 WPW10143759 (UV) and 1 W10913906 (Access)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Hutto, TX 78634
Maurice R
Job Details: 10/06/2022
"Arrived onsite for error F3E0. On inspection found that the wires were pinched on the oven wiring harness. 1 wire was burnt through from grounding out repaired the wire and over insulated the wires by wrapping them with electrical tape. Ordering a new wiring oven harness. Tested the unit pre heat to 350 and turning all the burners on at one time. Let run for a few minutes. No issues during testing. This unit is located at 120 KRAUSE SPRING DR HUTTO,TX. ; ordrng 1 Research (Wiring harness for oven)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78758
Vincent
Job Details: 10/06/2022
"Arrived on site for refrigerator, inspected unit and work area. Complaint not cooling. Pulled unit out and inspected and found the compressor locked up. Will need a sealed system repair. Office to schedule for sealed system repair when parts are available. Turned power off to unit at breaker panel. Informed property manager. No water leaks present during service. 5708 (door code to main building.) Will need follow up. ; ordrng 1 WPW10143759 (UV DRYER) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 W11578031 (Compressor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78732
Vincent
Job Details: 10/06/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint was unit is freezing fresh food. Got temps from RC 20? FC -10?. Called techline and spoke to Butch SR#7734760826 and suggested to replace main board and UI on side and Orion board. Parts are not available and have no eta. Office to contact CX when parts are available and reschedule to return. There was construction going on in the kitchen and CX asked us to leave refrigerator pulled out from cavity. No leaks where observed during service. ; ordrng 1 W11574770 (Control) and 1 W11574767 (Sparsh UI) and 1 W11574766 (Triton UI) and 1 W10917313 (R RC door gasket) and 1 W11567409 (Orion board)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Cedar Park, TX 78613
Paul
Job Details: 10/06/2022
JM: Arrived onsite to inspect washer making squealing noise during spin cycle. I found that the basket was sitting against the back left side of the chassis. I tested the suspension and the basket stopped bouncing within around 2-3 bounces. I leveled the unit and the basket is still against the back left side of the chassis. I put the unit into a diagnostic cycle and could not reproduce the noise. I manually tested the spin cycle and after 5 minutes I still could not reproduce the noise. Ordering new suspension and will use the belt and cam on the return visit. Office to RS.; ordrng 1 W11130362 (Suspension rod ASSY)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Temple, TX 76502
David Z
Job Details: 10/06/2022
"Arrived on site to diagnose refrigerator that is not making any ice. Examined unit and found it dumps, but does not fill. Pulled icemaker and found the fill tube and cup frozen solid. Per service pointer W11560805 we need to replace fill tube, icemaker and valve. Office go schedule when we have all 3 parts. ; ordrng 1 W11397137 (Icemaker) and 1 W11455388 (Inlet Valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near New Braunfels, TX 78132
Andrew
Job Details: 10/06/2022
Arrived on site to test unit for acting erratic. Found control needs replaced. Verified with claims unit is within warranty. Office to reschedule. ; ordrng 1 W11616491 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Lakeway, TX 78734
Kevin
Job Details: 10/06/2022
"Arrived on site and found fresh food evap cover is frosted over, refrigerator will need to be defrosted before next visit on return visit replace fresh food evap cover and control if 600 on 128 must be 700 or higher.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78738
Kevin
Job Details: 10/06/2022
"Arrived on site and inspected refrigerator and found half of the freezer evaporator is frozen over. Tech line was unavailable during this time. But spoke with them later in the day they recommended replacing by metal with part 2182381, SR 7734761682; ordrng 1 2182381 (Bimetal) and 1 W11566475 (Evap harness)"
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS3
Near Austin, TX 78704
Wesley
Job Details: 10/06/2022
Arrived onsite and found broken door glass. Ordering door glass W10902192. Office to reschedule ; ordrng 1 W10902192 (Door glass)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW
Near Austin, TX 78729
Maurice R
Job Details: 10/06/2022
"Arrived onsite for dryer not heating. On inspection the air flow was good, gain access to the back in found the high limit cutoff was bad. It showed OL on my meter. I by passed it with jumper in test the unit and the heating element came on. Ordering part 279816. Office to reschedule with CX. ; ordrng 1 279816 (Hi limit kit)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Round Rock, TX 78681
Maurice R
Job Details: 10/06/2022
Arrived onsite for IM not working correctly. On inspection found that the compressor was extremely hot to the touch. Took the front panel off found the coils were dirty. Check the fan in it was operating correctly. CX said that when she powers the system off and turns it back on it makes ice correctly for a few hours before it starts make ice cubes that are sub par. No leaks detected during service.; ordrng 2 Servicehours (2 hours to service the unit)s and 1 WP2313624 (Condenser) and 1 WPW10605286 (Compressor kit) and 1 WPW10200037 (Dryer) and 1 W11387394 (Fan motor)
We serviced a
WHIRLPOOL COMPACTOR
Model KTTS505ESS0
Near Hutto, TX 78634
Gerry C
Job Details: 10/06/2022
"BT arrived on site to inspect trash compactor. The ram was broken and hanging down. This would not allow the door to fully open. I tried to pull the unit out from under the counter but was unable to without damaging the cabinet or flooring. I instructed CX that part of the trim above the unit would have to be removed before we can remove and service the unit. I am ordering a ram, office to schedule service. ; ordrng 1 WP9871251 (RAM)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Round Rock, TX 78665
Gerry C
Job Details: 10/06/2022
"BT arrived on site to inspect cooling issue. I plugged the unit in and the compressor made a loud buzzing sound and would not run. I tested the amp draw on the compressor and I found an amp draw of 9.2 amps until the start device kicked off. I tested with a good start device and found the same amp draw as the other start device. The rotor is locked and I am ordering R600 compressor, access valve, and dryer. No water leaks found during service.; ordrng 1 Nitrogen (Nitrogen) and 1 R600KIT (R600 KIT) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 W11635510 (Compressor)"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ4
Near Round Rock, TX 78665
Gerry C
Job Details: 10/06/2022
BT arrived on site to inspect range. Upon inspection I found multiple sections of the door damaged. Office to order parts and schedule service. ; ordrng 1 W11107877 (Handle) and 1 W11106273 (Door assembly) and 2 W11379948 (Spacer)s and 1 W10902192 (Liner) and 2 W10813139 (Support)s and 1 W11182113 (Vent trim)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Killeen, TX 76549
Tyler
Job Details: 10/06/2022
"Arrived on site for refrigerator not cooling properly.upon arrival found unit was at 2/38 in both compartments. Found thermistor in rc not reading correct resistance readings per temp in unit. Also found fc thermistor not placed in proper place on evap coil and moved thermistor to proper low side area of coil. replaced rc thermistor and informed customer to allow 24 hrs to allow temps to stabilize, call complete ; ordrng 1 WPW10384183 (Thermistor (dont order, Tg truck stock))"
We serviced a
JENN-AIR VENTHOOD
Model JXW8536HS1
Near Austin, TX 78738
Leonardo
Job Details: 10/06/2022
Arrived on site to test unit for fan not turning on or something times it gets stuck just in low speed when on high. Test unit and found and relay control board ordering new control board W11293971 office to reschedule. ; ordrng 1 W11293971 (Control board) and 1 2hours
We serviced a
WHIRLPOOL WASHER
Model MHW8630HC4
Near Georgetown, TX 78633
Lou
Job Details: 10/06/2022
"Arrived on site to inspect washer leaking water. Customer advised the unit was leaking from the back on the right side as they had towels under the unit on the right side. Due to the way the unit is installed, I pulled the unit out onto my oven dolly as far as I could and was unable to get access to the back panel due to the hot water hose being too short (photo). I removed the top panel and tested the unit in diagnostics and it operated as designed with no leaks. I removed the front panel and inspected the inner cabinet and found dry water spots at the back right corner. I found a vent tube at the back right corner of the tub that was open ended. After further research, I found a service pointer (W11616794 Rev A) which indicated that there should be a vent on that particular hose (W11599075). I am ordering the vent and requested that the customer have the unit accessible upon return service. Unit placed back in its spot and no water leaks observed during service. Office to schedule return service ; ordrng 1 W11599075 (Vent)"
We serviced a
WHIRLPOOL RANGE
Model KFEG504KPS1
Near Killeen, TX 76549
Tyler
Job Details: 10/06/2022
Arrived on site for range not allowing front right burner to turn on. Upon arrival confirmed issue. Found stable power connection to switch but switch not sending power to element. Found not burnt/damaged wiring and element oil was still intact and undamaged. ordrng 1 W10857622 (Infinite switch (FR))
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Bastrop, TX 78602
Matthew
Job Details: 10/06/2022
"Arrived onsite for washer excessively shaking and noise. Upon arrival inspected unit. Put unit in diagnostics and found no stored error codes. Ran auto test and could hear rattling noise during spin. Removed agitator and tested spin. Could see basket wobbling while spinning and rattling noise was still present. Due to basket not spinning tru, ordering basket for replacement, gearcase and hub. Office to reschedule.; ordrng 1 W11172199 (Basket) and 1 W10528947 (Hub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Cedar Creek, TX 78612
Matthew
Job Details: 10/06/2022
"Arrived onsite for refrigerator not operating. Upon arrival unit was unplugged. Power unit and tested. Found compressor cranking and burning out. Need compressor replacement. Ordering compressor, dryer, access valve, nitrogen and r600 kit. Customer inquiring on wait times. No ETA on compressor. Customer has special circumstance at home and will reach out to Whirlpool. Gave customer service contact info. Office to reschedule when parts are available. ; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (UV dryer) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit)"
We serviced a
JENN-AIR OVEN
Model JJW2830DP01
Near Austin, TX 78733
David S
Job Details: 10/06/2022
Arrived on site for wall oven showing error code f2e1 stuck key. I found the lower oven key not responding. I found the unit throwing the code randomly. I am ordering the console to complete the repair. The office will reschedule.; ordrng 1 W11236888 (UI)
We serviced a
WHIRLPOOL WINE COOLER
Model JUWFL242HX00
Near Austin, TX 78746
David S
Job Details: 10/06/2022
Arrived on site for wine cooler warming up. I inspected the unit and work area. I found the unit powered off. I turned the cooling back on. I found the condenser fan running. I found the compressor coming on and the evaporator fans turning on. I placed my thermal couple next to the evaporator air flow. I found no change in temperature after 15 minuets. I am ordering a sealed system repair. The unit still has sealed system coverage. The office will reschedule.; ordrng 1 W11360594 (Compressor) and 1 W11506635 (Access valve) and 1 Uvdryer (Uv dryer)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Briarcliff, TX 78738
Leonardo
Job Details: 10/06/2022
Arrived on site to test unit for console locked. Tried to unlock console and not unlocking. Tried resetting the unit by turning power off and still not unlocking. Will order new console W11296171 office to reschedule ; ordrng 1 W11296171 (Console)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Austin, TX 78747
Scott
Job Details: 10/06/2022
"Arrived on site for washer grinding during spin cycle . Ran diagnostics and drain and spin with load of towels . Found unit slow to drain and making noise in spin cycle . Ordering tub assembly, stator , rotor , drain pump. Will need 2nd man and weight 2 hrs . Need AUTHO . No water leaks detected at time of service. Call to set return ; ordrng 1 W10901030 (Tub and basket) and 1 W10870751 (Stator) and 1 WPW10544980 (Rotor) and 1 2ndman and 1 Weight2hrs and 1 Autho"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Austin, TX 78749
Scott
Job Details: 10/06/2022
Arrived on site for wall oven throwing 2-1 error code. Ran diagnostics confirmed error . Found oven light would some times respond to touch commands. Door switch is functioning properly. Ordering UI. Call to set return ; ordrng 1 W11304093 (Ui control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near New Braunfels, TX 78132
Andrew
Job Details: 10/04/2022
Arrived on site and replaced heating element per special project. Unit working as designed. No leaks detected. Job complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Canyon Lake, TX 78132
Andrew
Job Details: 10/04/2022
"Arrived on site to test unit for not drying properly. Found vent hose was pinched and clogged with lint and dryer sheets. Removed obstruction and rerouted hose, unit working as designed. Job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS01
Near New Braunfels, TX 78132
Andrew
Job Details: 10/04/2022
"Arrived on site to test unit for no ice production and weird smell. Found evap was leaking. Customer stated she will be contacting Fergusons for replacement as unit has not been functioning since day one. If proceeding with repair would recommend sealed system. Compressor, evap, drier and access valve would be needed as well as 3hrs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Canyon Lake, TX 78132
Andrew
Job Details: 10/04/2022
"Arrived on site to test unit for RC not cooling properly. Found evap cover frosted over and air vents frozen over. Thawed air vents and ran diagnostics. All functions working as designed. Found top left RC gasket was not sealing properly. Formed gasket with heat gun, unit working as designed. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Canyon Lake, TX 78132
Andrew
Job Details: 10/04/2022
"Arrived on site to test unit for broken glass door. Found inner glass broken. Replaced glass, unit working as designed. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near Marion, TX 78124
Andrew
Job Details: 10/04/2022
"Arrived on site to test unit for no power. Found breaker was tripped. Reset breaker, unit working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Pflugerville, TX 78660
David S
Job Details: 10/04/2022
Arrived on site to replace the freezer door. I inspected the unit and work area. I replaced the freezer door. I tested the water dispenser and the ice maker. I found both working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT312CZJW00
Near Round Rock, TX 78664
Cliff
Job Details: 10/04/2022
Arrived on site to replace previously ordered parts for refrigerator. Tenant stated property management company cancelled appointment and is replacing refrigerator.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78754
Wesley
Job Details: 10/04/2022
Arrived onsite for dryer timer not moving to finish except on timed dry. Replaced the timer. Unit is now operating as designed. All checks good. Advised customer on repair. Called safety sr#7734705335
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78723
Wesley
Job Details: 10/04/2022
"Arrived onsite and replaced reed switches. All checks good, unit is now operating as designed."
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS01
Near Austin, TX 78756
Wesley
Job Details: 10/04/2022
Arrived onsite for ongoing vibration and adjusted dampening kit and tightened back panel. Now noise is completely eliminated. All checks good. Unit is now operating as designed.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Austin, TX 78753
Wesley
Job Details: 10/04/2022
Arrived onsite onsite and found unit with f7 e1 error. Reset control and verified heater is working now in diagnostics. Provided instruct to customer tenant on operation of dishwasher. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Austin, TX 78753
Wesley
Job Details: 10/04/2022
"Arrived onsite and found unit leaking intro freezer cabinet because the ice maker fill spout was not fully engaged with the cup. Corrected, unit is now operating as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Austin, TX 78745
Joe Z
Job Details: 10/04/2022
Arrived onsite to install previously ordered parts. Replaced fabric softener dispenser. Test unit on diagnostics. Unit is operating as designed without leaking. Recommend to customer to dilute fabric softener with water with this particular unit. No leaks present at this time. Job complete.
We serviced a
KITCHENAID TRASH COMPACTOR
Model KUCS03FTPA0
Near Austin, TX 78732
David S
Job Details: 10/04/2022
Arrived on site for trash compactor not compacting. I inspected the unit and work area. I found the compactor ram stuck in the up position. I tested the upper limit switch and found it faulty. ordrng 1 WP777811 (Upper limit switch)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Georgetown, TX 78628
Lou
Job Details: 10/04/2022
"Arrived on site to inspect dishwasher door issues. Upon further inspection, the customer advised that the unit door was open and they ran into it and the left side of the unit dropped down and is not level. I found the unit was only being held up by the mounting bracket and screw on the left side and the feet were all the way up. I lowered the feet and tested the unit and it is operating as designed. I found the element bushings were incorrect and fall under the service pointer #W11540964. ordrng 1 W11537778 (Element)"
We serviced a
KENMORE DRYER
Model 110.698228
Near Taylor, TX 76574
Cliff
Job Details: 10/04/2022
Arrived on site to diagnose a dryer that keeps tripping thermal fuse. Found heater relay in unit closed with no power causing over heat condition. Relay and thermal fuse will need to be replaced to complete repairs. ordrng 1 WP3405281 (Relay) and 1 Wp3392519 (T-fuse)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Waco, TX 76708
Jonathan M
Job Details: 10/04/2022
"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Did confirm the customers complaint and found the freezer sitting at 14?F. Found the refrigerator sitting at 34?F. Found the temperature selections were set at 0?F for the freezer and 33?F for the refrigerator. Found no evidence of any defrost issue in the refrigerator or freezer sections. Took an amp draw off of the compressor and found compressor within range. Checked the condenser coils and found them caked with lint buildup. I did explain to the customer that that could be causing their issue. He advised that the unit has not been cooling for some time now and that they need immediately relief. I did find that compressor extremely hot to touch indicating that it is going out on thermal. I am ordering the compressor, dryer, coupler, and refrigerator evaporator to expedite the process but the customer will contact us back if removing the lint buildup on the condenser coils fixes their issue; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11492867 (Refrigerator evaporator) and 1 W11506635 (Coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Hutto, TX 78634
Cliff
Job Details: 10/04/2022
Arrived on site to diagnose a refrigerator that is not dispensing ice properly. Found dispenser solenoid failed and it will need to be replaced to complete repairs. ordrng 1 WP2152713 (Solenoid)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Elgin, TX 78621
Scott
Job Details: 10/04/2022
Arrived on site for fridge ice maker dripping int ice bucke and clumping ice . Found valve weeping . Ordering valves . Also found right side fresh food door gasket torn . Ordering door gasket . No water leaks detected at time of service. Call to set return ; ordrng 1 W11095287 (Valve) and 1 W10917313 (Door gasket)
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Austin, TX 78723
Leonardo
Job Details: 10/04/2022
Arrived on site to test unit for display turning on and off. Test unit and found correct voltage coming in. Ordering new control board office to reschedule ; ordrng 1 W10894098 (Control board)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Austin, TX 78723
Leonardo
Job Details: 10/04/2022
Arrived on site to test unit for light not turning off. Test unit and found bad control board. Relay stuck not opening. Will need to replace control board. Office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS1
Near Austin, TX 78717
Kimo
Job Details: 10/04/2022
"Arrived onsite for a rand that has no power. The actual complete is that the 2 right knobs where broken i tested unit and found all functions Operating normally, I am ordering 2x knobs. Office to reschedule. ; ordrng 2 W11517331 (KNOBS)s"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS00
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/04/2022
"Arrived on site and I attempted to replace all orifices To correct size for propane. Outer ring orifice on center burner will not separate from orifice holder. A new orifice holder will be needed, all other burners have been swapped properly. orifice kit left at home.; ordrng 1 W10836409 (Flame spreader) and 1 W10625853 (Orifice holder)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Georgetown, TX 78633
Lou
Job Details: 10/04/2022
"Arrived on site to inspect refrigerator ice melting in the bin. Upon further inspection, I found the RC ice bin stuck in the door and could not get it free. I found ice was forming in the chute due to the ice sweating and the freezing from the ice door allowing warm air inside the bin. Using my steamer, I feed the ice bin and removed it. I found the bin cracked at the base. Customer advised that when they opened the ice bin door, the door gasket came off as it stuck to the liner. When I steamed the ice in the chute, I found the water would leak through the ice door. I am ordering the ice bin, ice bin door, ice door and CNOTE-AUTHORIZATION. No water leaks observed during service and office to schedule return service. Upon return, the ice door, ice bin door and ice bin will need to be replaced. ; ordrng 1 W10702031 (Ice bin door) and 1 W11189145 (Ice door) and 1 W10911314 (Ice bin) and 1 CNOTE (AUTHORIZATION)"
We serviced a
WHIRLPOOL WINE COOLER
Model KUBL214KSB00
Near The Hills, TX 78738
Luis
Job Details: 10/04/2022
Arrived on site. Installed new door found panel bowed and dent installed old door ordering another door; ordrng 1 W11532928 (Door panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Round Rock, TX 78681
Gerry C
Job Details: 10/04/2022
"Arrived to inspect ice production issue. I found the FC at 0F and there was a large amount of frost within and below the ice bin assy. The ice chute had pieces of foam from the manufacturing process that should have insulated the chute from outside air incursion. The plastic around the ice bin and dispenser motor protrusion was mismolded as well. Office to order FC door and contact the CX to arrange return service. No leaks observed during service. ; ordrng 1 W11566705 (FC Door, Stainless Steel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Waco, TX 76705
Jonathan M
Job Details: 10/04/2022
"Arrived on site for a dishwasher that is not cleaning dishes. Inspected unit and work area. Ran the entry diagnostics and found an F4 E3 (wash motor not running) error code. I ran into through diagnostics and did confirm that the unit would not recirculate water. Replaced the wash pump and motor and tested the unit. Found the unit was attempting to recirculate water but would not recirculate. Verified 120 V going from the main control to the washer pump motor. I called whirlpool tech line and spoke to Chris SR# 7734740683. He advised that based on my checks, the issue would have to just be with a bad motor assembly from the factory. He advised re-order and to call back if other issues persist. Ordering part in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11025157 (Pump and motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78628
Maurice R
Job Details: 10/04/2022
Arrived onsite for refrigerator items freezing in fridge. On inspection found the right rc gasket is torn. Tested the RC thermistor and it read 5.2k=51? actual is 47? FC thermistor read 7.2k=40? actual is 0? replaced evap fan motor assembly. No water leaks detected during service.; ordrng 1 W10830274 (Door gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Austin, TX 78759
Luis
Job Details: 10/04/2022
Unit is in shop. Arrived on site for no cool powered u it on compressor attempting to power on diagnosed a defective compressor. Will need to replace compressor R600a unit ; ordrng 1 W11635510 (Compressor) and 1 R600a/ssrepair (R600a/ss repair) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Georgetown, TX 78626
Maurice R
Job Details: 10/04/2022
Arrived onsite for oven door coming apart. On inspection the right upper corner is separating from the glass. Original ticket was created before warranty was over. Ordering part # W11176456. No gas leaks detected during service. ; ordrng 1 W11176456 (Front of oven door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near New Braunfels, TX 78132
Andrew
Job Details: 10/04/2022
Arrived on site to test unit for not cooling. Found connections to start device and run cap cut. Put butt connections and reconnected new start device and run cap. Compressor is seized up. Recommend replacing compressor. Needing 3hrs on return visit and SS tech. Office to reschedule. ; ordrng 1 W11635510 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600a (R600a) and 1 WPW10143759 (UV drier) and 1 W10913906 (Access) and 1 W11611445 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Jarrell, TX 76537
Paul
Job Details: 10/04/2022
"Arrived onsite to inspect refrigerator not cooling in the freezer. Upon arrival the compressor is running and I got 0.92 Amps at the compressor. Evaporator fan is working properly. I found no frost pattern on evaporator only on the capillary line leading to the evaporator. I suspect that there is either a restriction in the line, a leak, or an insufficient compressor. The unit is not moving refrigerant properly. Ordering sealed system repair and a lokring kit. I am also ordering an evaporator. Office to RS ; ordrng 1 W11582579 (Compressor ASSY) and 1 W11562258 (Evaporator) and 1 Lokringfittings (Lokring fittings) and 1 Lokringkit (Lokring kit) and 1 R-600kit (R-600 kit) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (UV Dye Drier) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL COOKTOP
Model KCIG556JSS00
Near Florence, TX 76527
Paul
Job Details: 10/04/2022
Arrived onsite to install previously diagnosed and ordered parts. R/R Ui unit would not configure. I called techline and spoke with Richard SR# 7734739695. I went through multiple tests and it was determined that the glass top is defective on the timer buttons. I was advised to order a glass top. I was also advised to order a new UI and all modules just in case. Advised CX. Office to RS.; ordrng 1 W11589814 (Glass cook top) and 1 W11591148 (Left power board) and 1 W11591149 (Center power board) and 1 W11591150 (Right Power Board) and 1 W11589956 (HMI Control)