Service History 79 - Appliance Express

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS3

Near Austin, TX 78704

Leonardo

Job Details: 07/24/2024

Arrived on site to test unit for damaged front panel. Test unit and found dent on top of front panel by ui. Replaced panel test unit and unit test good no damaged found on new panel job complete. W11416371

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS3

Near Austin, TX 78745

Leonardo

Job Details: 07/24/2024

Arrived on site to test unit for damage left side panel. Found dent on panel will order left panel.; ordrng 1 WPW10162245 (Panel left side)

We serviced a

KITCHENAID COOKTOP

Model KCIG550JSS01

Near Austin, TX 78747

Leonardo

Job Details: 07/24/2024

Arrived on site to test unit for right front burner ui not responding. Test unit by removing glass and checking UI. Found right front burner side on ui not sitting correctly. Secured that side of ui test unit and all burners working as designed job complete NO PARTS USED

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Manchaca, TX 78652

Leonardo

Job Details: 07/24/2024

"Arrived on site to test unit for display not working. Test unit and found unit getting 120v. Test board and board test good. Test ui and found shorted ui, replaced ui test unit and unit test good all hitting working and display coming on. Job complete. W11460962"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM10

Near Georgetown, TX 78626

David Z

Job Details: 07/24/2024

Arrived on site to install new refrigerator compartment door. Replaced door and verified no damage done to door. Unit now working as designed. Parts used - W11575716.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Round Rock, TX 78665

David Z

Job Details: 07/24/2024

"Arrived on site to diagnose dishwasher that was making abnormal noises. Tested unit and ran through part of a cycle and a full diagnostic cycle. The only thing I noticed was that the first couple fills of the unit had a lot of aeration in the incoming water supply. This stopped after a couple of fills. Once the pumps were running I found nothing abnormal about the noises. Everything was normal, unit working as designed. All functions are normal. No repair needed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Georgetown, TX 78626

David Z

Job Details: 07/24/2024

Arrived on site to diagnose dishwasher with loose door handle. I tested the handle and saw a gap behind it. Removed handle and found the retaining nut was starting back out and needed to be tightened. Tightened handle nut and secured handle. Unit working as designed. No parts needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Georgetown, TX 78633

Lou

Job Details: 07/24/2024

"Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer advised the unit temps were off as they had the RC set at 35 and their thermometer was reading 43. I explained how the temp settings operate and how they will fluctuate from shelf to shelf inside the fresh foods section, as well as, in the freezer section. When I inspected the fresh foods section (RC), I found the thermometer reading was at 35 degrees on the 2nd shelf. When I checked the freezer (FC) thermometer it was reading -5 degrees and I heard the ice maker harvest and fill with water. I set the temps back to the recommended 0/37 degrees. I made recommendations for use and care. Unit is operating as designed and no water leaks observed during service, job completed. No parts installed"

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Hutto, TX 78634

Wesley

Job Details: 07/24/2024

Arrived onsite and discussed ongoing tripping with the range during normal bake. Advised customer on nuisance tripping literature. Ascertained that the priming had not been long enough or hot enough to establish proper function. Customer priming elements 30 minute broil at 500f followed by 1hr bake at 500f.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QVS02

Near Austin, TX 78730

Daniel A

Job Details: 07/24/2024

"Arrived on site to install previously diagnosed and ordered parts. Removed outer freezer door to install paddle assembly and found a moderate amount of corrosion on inner door (photo). Notified the customer so they are aware. Customer understood this was normal to see for the issue. Installed paddle assembly, reassemble unit, and retested unit. Unit is operating as designed. No water leaks observed during service. WPW10260622"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Marble Falls, TX 78654

Gerry C

Job Details: 07/24/2024

"WRT311FZDZ02 Arrived to inspect temperature variance. I found the FC at -4 and the RC at 31, similar to the last service. Thermography showed the sealed system working as designed with the expected high side heat signatures and low side, as well. Testing the existing thermistor, I found it around 1 degree from actual temperature within a water bath test and elected to replace with a new one that was .3 degrees from actual, verifying correct placement. I replaced the control and advised the customer. No water connections to unit."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Marble Falls, TX 78654

Gerry C

Job Details: 07/24/2024

"KUIX535HPS01 Arrived to inspect insufficient ice production. The unit was in the middle of production upon arrival and there was translucent in appearance, cubes in the bin, and of minimal amount. Upon completion of the slab and into harvest, the water filled to the correct level with adequate flow, but the slab had difficulties releasing, to the point much of it melted prior to release. The front of the evaporator plate had excessive solids built up and there were a few welds that had excessive flashing, to the right side. I removed the weld debris and cleaned off the solids buildup and tested. I advised the customer with cleaning of the unit and the recommended product. Operational test good, no leaks observed during service."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Waco, TX 76712

Jonathan M

Job Details: 07/24/2024

"Arrived on site for a wash machine that is not starting a cycle. Inspected unit and work area. I turned on the washer and found the lights dim. I went to start the unit and found the lights completely fade out and not do anything. I gained access to the control, and found when I pushed on the wire connector, the lights came back on. Due to having replaced the user interface on the previous trip, I replaced the control. I tested the unit and found the unit working and operating as designed. The customer has several loads of laundry to run so I advise the customer that I would call him back at the end of the day to make sure that the unit is working properly. I called back after several hours and the customer stated that the unit was working and she was on her third load. Call complete. W11626074."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Georgetown, TX 78626

David Z

Job Details: 07/24/2024

"Arrived on site to diagnose middle burner that is taking longer to light and only has a partial flame. Removed burner and found it full of grease. Disassembled burner and cleaned it out. Tested and found spark is struggling to reach the burner cap and arcing to the burner head. I scraped a surface for the spark to jump to and it helped some, but no adjustments made the burner any easier to light. Replaced burner head. Unit lights slightly easier, but still requires a couple tries to light which I can not improve on. Unit working and is light able. Parts used W11435660."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Temple, TX 76504

Sterling

Job Details: 07/24/2024

On arrival verified complaint of noise. On inspection found a cyclic thud sound. Found a button in between felt and plastic drum slide causing a thud sound every time he IHit the space between the plastic slides. Removed button and found noise went away. Job complete no parts installed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Holland, TX 76534

Sterling

Job Details: 07/24/2024

On arrival verified complaint of intermittent display and non responsive controls. Confirmed LEDs are out on the display. Replaced panel ui and unit is now fully functioning. Job complete installed w11460962 no leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near West Lake Hills, TX 78746

James K

Job Details: 07/24/2024

"WRS321SDHW08 Arrived on site for unit making loud banging noise. Upon arrival, customer stated the noise would come from the FC area. Ran diagnostics and check sped all mechanical components and cannot recreate the noise. Advised to send a video of the noise however customer insisted it has something to do with the ice maker. Rescheduling for July 31st to replace the ice maker and water valve. Possible noise mainly from the water valve having sediment inside when ice maker fills. ; schdld next appmnt for 7/31 WED !"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Salado, TX 76571

Sterling

Job Details: 07/24/2024

"On arrival verified complaint of unit constantly draining, confirmed voltage and polarity are correct. Took pressure hose off control and unit still wont reset. Unit will need main control. Ordering W11603810 reschedule for 7/31 no parts installed ; ordrng 1 W11603810 (Main control)"

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Belton, TX 76513

Sterling

Job Details: 07/24/2024

On arrival verified complaint of unit shaking. Found inner basket is wobbling and gearcase has leaked oil. Ran diag check and no noise was found. Recommend gearcase W11449841 and inner basket W11178227. Ordering both. Office to follow up for Resch.; ordrng 1 W11178227 (Inner basket) and 1 W11449841 (Gearcase)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Dripping Springs, TX 78620

Tim M

Job Details: 07/24/2024

"Arrived on site to test unit for noise. Upon arrival customer presented video of the noise coming from inside the FC, not in the outside unit compartment. Noise is consistent with evaporator icing over causing evaporator fan blade to hit the ice. Unit has a defrost issue. Will need to order all parts pertaining to that issue. No parts installed, ordering parts required, rescheduled for 08/01. ; ordrng 1 WP2315549 (Evap motor) and 1 WP2169142 (Blade) and 1 W11650661 (Defrost heater assembly) and 1 WPW10384183 (Thermistor)"

We serviced a

KITCHENAID RANGE

Model KFDC500JSS01

Near Austin, TX 78757

Daniel A

Job Details: 07/24/2024

Arrived on site to inspect range left rear burner not igniting. Upon further inspection found that the burner cap was in wrong position. Adjusted burner cap and retested unit. Unit is operating as designed. No gas leaks observed during service. No parts installed.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Austin, TX 78727

Daniel A

Job Details: 07/24/2024

Arrived on site to install previously diagnosed and ordered part. Installed door switch and tested unit. Dryer is operating as designed. WP3406107

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Waco, TX 76706

Jonathan M

Job Details: 07/24/2024

"Arrived on site for a washing machine that is not agitating. Inspected unit and work area. The customer advised the unit will fill, but will not actually wash their clothes and does not agitate. They advise that it makes a clicking noise. I did confirm the customers complaint and checked underneath. I found the cam broken and replaced the cam and shifter. I test the unit and diagnostics and found the capacitor not allowing the basket to spin or agitate. Ordering the capacitor and rescheduled the customer to 6/26.; ordrng 1 W11428524 (Capacitor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Cedar Park, TX 78613

Miguel

Job Details: 07/24/2024

Arrived on site for unit not cooling. Customer said it worked for a day. Removed back panel. Found compressor is not on. Just clicking. Recovered refrigerant. Replaced compressor. Pressure tested and found no leaks. Vacuumed and recharged. Verified operation. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KUIX535HPA01

Near Lago Vista, TX 78645

Miguel

Job Details: 07/24/2024

Arrived on site for unit not making any ice. Ran diagnostics and found water level sensor bad. Unit has full frost pattern. Replaced recirculating pump. Verified operation call complete. W11542867. Left unit running a cleaning cycle with cleaner customer provided.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Canyon Lake, TX 78133

Andrey

Job Details: 07/24/2024

"Arrived on site to replace previously diagnosed sump assembly, replaced sump pump assembly but noticed water leaking from tub joint do to damaged tub, will need to order tub and return, office to reschedule ; ordrng 1 W11409866 (Tub) and 1 W11460945 (Sump assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Canyon Lake, TX 78133

Andrey

Job Details: 07/24/2024

"Arrived on site to replace previously diagnosed compressor, dye drier and access valve, flushed out system with nitrogen, replaced parts, vacuum system down for 30 minutes, vacuum held good, charged system with 56g of R600, evaporator developed a good frost pattern, unit is running as designed no leaks detected job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Canyon Lake, TX 78133

Andrey

Job Details: 07/24/2024

"Arrived on site to replace previously diagnosed handle stubs and screws, installed stubs and screws but Handle will not tighten properly, replaced handle as well, fix the hanging insulation under door, tested unit, unit is now running as designed, no leaks detected job complete, installed 2xW11157086, 2xW10826179, W10708004"

We serviced a

JENN-AIR BUILT-IN M/W

Model JMD2124WS0

Near New Braunfels, TX 78130

Andrew

Job Details: 07/24/2024

"Arrived on site to test unit for not heating. Customer stated its been working great since issue occurred. Customer heated a few items while I was working on his refrigerator and stated he does not wish to have microwave worked on at this time. No service provided, no fee collected."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near New Braunfels, TX 78130

Andrew

Job Details: 07/24/2024

Arrived on site to test unit for constant draining. Found engineering digit did not match one on file. Ordering correct control. Scheduled for Friday 07/26. Customer needs A.M. appointment. No parts replaced at this time. ; ordrng 1 W11603810 (Control)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Canyon Lake, TX 78133

Andrey

Job Details: 07/24/2024

"Arrived on site to test unit for excessive shaking, tested unit found low incoming water pressure, inspected water lines and found valve extremely calcified, loud noise coming from gear case, inspected and found everything covered in gear case oil, most holes in the basket are covered in calcium not allowing proper spin and suspension are really jumpy, will need to replace basket, suspension, gear case, valve, cam, belt, shift actuator and potentially agitator if it cant be removed without damage office to reschedule ; ordrng 1 W10752719 (Basket) and 1 W11454734 (Gear case) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W10913953 (Shift actuator) and 1 W11038689 (Inlet valve)"

We serviced a

WHIRLPOOL OVEN

Model WFE550S0LZ2

Near New Braunfels, TX 78130

Andrew

Job Details: 07/24/2024

Arrived on site to test unit for insulation popping out. Found door gasket was popped off. Secured gasket and unit is now working as designed. No parts replaced at this time. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS12

Near Austin, TX 78729

Daniel A

Job Details: 07/24/2024

"Arrived on site to inspect refrigerator not running. Customer advised me that he had the power off for several days, so base temperatures are not available. Upon further inspection power cycled the unit. The unit appeared to start running but after 3 seconds compressor and fans turned off and lights remained on. Touch pad was not responding properly and could not get into diagnostics. Display would remain on with door closed. Installed new control however new control was defective and had a separate issue with programming and display. Need to reorder W11642241. ; ordrng 1 W11642241 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near New Braunfels, TX 78130

Andrew

Job Details: 07/24/2024

"Arrived on site and replaced previously diagnosed control(W11224256), pressure regulator(W10786952) and hose kit(8212547RP). Unit now working as designed. Advised customer to monitor. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Georgetown, TX 78633

Lou

Job Details: 07/24/2024

"Arrived on site to install previously diagnosed and ordered parts. Due to the fill tube/heater assembly, ice bin door, right RC door gasket and both FC drawer brackets being defective/failures I was to remove and replace all parts mentioned. I was able to remove and replace the fill tube heater assembly and right RC door gasket, but the FC brackets and ice bin door were damaged in their respective boxes. The ice bin door gasket was torn is two places and looked used. Both FC drawer brackets were bent and discolored. I notified the office and am re-ordering the ice bin door and both FC brackets. Office to schedule return service due to the availability of parts. W11223012, W10688387; ordrng 1 W11594925 (Ice bin door) and 1 W11129400 (Right FC bracket) and 1 W11129907 (Left FC bracket)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS05

Near Austin, TX 78736

Luis

Job Details: 07/24/2024

"2885Arrived on site for no ice. Found items in freezer frozen,freezer section not running at time of visit checked temp reading 20? removed evaporator cover found frost on evaporator,ice ball on inlet and defrost thermistor on side of evaporator coil,ran test 4-5 no frost forming after ice ball,defrosted ice ball ran test 4-5 again,waited about 7 min found evaporator completely frosted. Replaced side wall thermistor. Ran icemaker harvest test passed,ran fill test passed. Used W10316760; used 1 W10316760 (Thermistor kit) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Killeen, TX 76542

Tyler

Job Details: 07/24/2024

"Arrived on site for a washer making squeaking sounds when in spin and needing harness, cam, belt, and actuator. Replaced all part#s w11481722 actuator,w11239857 belt,w10721967 splutch assm,w11643701 wire harness . Tested no water leaks product works as its designed. Call complete"

We serviced a

KITCHENAID FREEZER

Model KUDF204KSB01

Near Spicewood, TX 78669

Scott

Job Details: 07/24/2024

Arrived on site replaced valve W11700301. Ran harvest and ice maker hung up and wouldnt manually advance . Replaced icemaker W11707764. Ran harvest . Unit completed harvest and filled . Dumped water and ran harvest . All checked normal. No water leaks detected at time of service . Job complete

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS05

Near Spicewood, TX 78669

Scott

Job Details: 07/24/2024

Arrived on site for burner flames too high on lowest setting . Adjusted burns with adjustment screw as low as possible with out flaming out . No gas leaks detected at time of service . No parts installed . Job complete .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Liberty Hill, TX 78642

Maurice R

Job Details: 07/24/2024

Arrived on site for refrigerator water dispenser making noise. On inspection the water valve was chattering. I removed the filter and dispensed water and the chattering was gone. Reinstalled the filter and dispense water and the noise was gone. It sound like air was caught in the valve. The unit is operating as designed and no parts were installed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near New Braunfels, TX 78132

Andrey

Job Details: 07/24/2024

"Arrived on site to test unit for leak, tested unit found gasket in top left corner no sealing properly and vent bezel was not put on properly causing leaks in two spots, installed bezel properly and replaced gasket, tested, unit is now running as designed, no leaks detected job complete installed W11483553"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Killeen, TX 76542

Tyler

Job Details: 07/24/2024

Arrived on site for a washer leaking water. Upon inspection noticed that there was a stream of water spots middle bottom of the front panel. Noticed the bellow was defective and causing water to escape from the bottom. Replaced part#w11578223 bellow . Also showed and explained client how to get to the filter to clean it. Filter was clean upon inspection call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Manor, TX 78653

Joe Z

Job Details: 07/24/2024

"Arrived on site for not making ice. Upon arrival, inspected unit. Container is empty. Did find ice in icemaker mold. Ran harvest test and icemaker is not responding. Check voltage at icemaker and is correct. Need to replace icemaker. Replaced icemaker W11548540. Test unit. Icemaker passed harvest test and called for water. Unit is operas designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Bastrop, TX 78602

Joe Z

Job Details: 07/24/2024

"Arrived on site for not cooling and not making ice. Upon arrival, inspected unit and fc is cooling correct. Rc is cool but no air flow. Found rc evaporator incased in ice. Ran diagnostics to force all components. Found rc evaporator fan is not operating. Thawed all ice in frost with steamer and heat gun. Dried evaporator completely with blower. Replaced Evaporator fan harness W11087438. Test unit and fan now operates correctly. Ran an icemaker harvest test and test passed. Ran an icemaker fill test and filled correctly. Unit is operating as designed. Job complete"

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near Cedar Creek, TX 78612

Joe Z

Job Details: 07/24/2024

"Arrived on site for not operating. Upon arrival, inspected unit and found Left rear burner knob out of alignment, right front burner knob out of alignment. Also right and left lights blink 3 times on oven controls and happens continuously. Am not allowed into diagnostics. Contacted techline for assistance. Spoke with Rich. Explained what the issues are. Tech said the 3 flashes is F2-E1 stuck key. Need UI and control replaced. SR#7739564589. Ordering UI, control, and 2 hour weigh. Office to reschedule ; ordrng 1 W11492275 (UI) and 1 W11320017 (Left manifold) and 1 W11320025 (Right manifold) and 1 2hourweigh (2 hour weigh)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Austin, TX 78723

Joe Z

Job Details: 07/24/2024

"No frost or ice buildup Arrived on site for making noise. Upon arrival, unit is operating with no odd noises. Maintenance department also had previously visited apartment for issue and could not duplicate. I ran diagnostics to force all motors and components. The sounds the tenant is referring to is the normal operating sound of compressor and evaporator fan. Did temperature test and is correct in both sections. Contacted techline for documentation. Spoke with Austin. Unit is operating as designed. SR# 7739563898. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHS

Near Austin, TX 78723

Joe Z

Job Details: 07/24/2024

"Arrived on site for door not closing correctly. Upon arrival, inspected and test door. Found right sight hinge has failed. Also found unit is not leveled correctly. Showed maintenance team that floor tile needs to be corrected prior to return visit. Ordering hinge office to reschedule ; ordrng 1 W11226199 (Right hinge)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL01

Near The Hills, TX 78738

Luis

Job Details: 07/24/2024

"Arrived on site for water leaking. Found ice build up in freezer compartment due to frozen drain,cleared ice removed obstruction in drain checked water flow through drain,water draining correctly. No parts used."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Austin, TX 78746

Luis

Job Details: 07/24/2024

"7418Arrived on site. Replaced icemaker,power cycled unit icemaker ran through a harvest,water filled,valve closed no water leaking to icemaker,icemaker filled correctly,tested optics passed."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, TX 78747

Tim M

Job Details: 07/24/2024

"Arrived on site to replace previously diagnosed part. Found that harness (W11449075) provided was damaged, tried to splice in just the connector to the heater. After testing found error code still showing up indicating a break further down the line in the protective sheathing. Will order new harness and recommend also replacing the control on return visit. Ordering part, rescheduled for 07/26.; ordrng 1 W11509207 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Austin, TX 78747

Tim M

Job Details: 07/24/2024

"Arrived on site to test unit for condensation on the FC door gasket. Upon arrival took photos and temperature of the horizontal mullion. Contacted techline, per techline yoder loop has separated from the horizontal mullion causing areas to not be heated properly which caused the condensation build up. Unit will be sent in for review and customer should receive a call in the next 2-5 business day. No parts installed, job complete."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS05

Near Kyle, TX 78640

Leonardo

Job Details: 07/24/2024

Arrived on site to replace module ordered from previous technician due to unit igniting when unit not on. Replaced module test unit and units ignition turning off when unit is off job complete. No leaks present at this time. W11578849

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Austin, TX 78749

Ryan B

Job Details: 07/24/2024

Arrived on site to inspect unit for display being completely unresponsive. Upon closer inspection found unit completely unresponsive. Found unit has power supply issue at wall and only has 122 volts at highest. Informed customer to have power supply at wall looked at. Job complete. NO PARTS USED.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Austin, TX 78748

Ryan B

Job Details: 07/24/2024

"Arrived on site to inspect unit for out of balance load. Upon closer inspection error code f0e3 for over load present, informed customer of acceptable load size for best washing capabilities. Also found tub resting on right side more then it was centered. Leveled legs to get basket as centered as possible. Placed unit into customer side drain and spin on medium spin however when spin stated display indicated unit was on fast spin customer stated that happens regularly. Replaced control due to failure to remember immediate settings directly before cycle. Tested unit, unit is running as intended no leaks present at this time. Job complete. USED W11624943"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, TX 78748

Ryan B

Job Details: 07/24/2024

"Arrived onn site to inspect unit for not draining. Upon closer inspection found error code f1e1 for main control fault, replaced control after inspecting drain pump and harness. Tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11603810"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ12

Near Cedar Park, TX 78613

Miguel

Job Details: 07/24/2024

"Arrived on site for water not working and ice not working. Confirmed valve is energized but no water. Pulled refrigerator out and found water was turned off. Turn back and and confirmed water is working, cycled icemaker and confirmed icemaker working. Call complete. No parts."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Bruceville-Eddy, TX 76630

Jonathan M

Job Details: 07/24/2024

"Arrived on site for a refrigerator that is not cooling either section. Inspected unit and work area. The customer stated that the unit stopped cooling all of a sudden and has been making certain clicking noises, but has not been cooling. I did confirm that clicking noise coming from the back of the refrigerator, indicating that it was trying to start, but was not starting the compressor. I gained access to the compressor and did not find the compressor. Hot to touch. I replaced the start device and tested the unit. I found the unit working and cooling and operating as designed. I advised the customer to call back if any other issues persist. Call complete. WPW10197428."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HV06

Near Belton, TX 76513

Sterling

Job Details: 07/24/2024

On arrival verified complaint of unit hood light not shutting off. Found main board responds but constantly sends voltage. Replaced main board and unit now functions correctly. Light cycles and turns off. Job complete Installed w11545876

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Hutto, TX 78634

Wesley

Job Details: 07/24/2024

Arrived onsite and found unit operating with W11645701 heater facia. Al checks good.

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US6HS00

Near Hutto, TX 78634

Wesley

Job Details: 07/24/2024

Arrived onsite and repaired unit operating with failed right rear burner coil. Shorted inner loop. Replaced the burner coil. Unit is now operating as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS3

Near Spicewood, TX 78669

Scott

Job Details: 07/24/2024

"Arrived on site for washer not starting . Customer unplugged due to unit just beeping and not starting .ran diagnostics got 8-4, 9-2,10-2 error codes . Found soapy water in float tray . Cleaned out tray . Ran diagnostics getting lot of suds in tub . Ran wash couple times to flush soap. Found no dripping into tray . No water leaks detected at time of service . Advised on making sure dish soap is rinsed off properly before putting items in dishwasher . No parts installed . Job complete"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Austin, TX 78731

James K

Job Details: 07/24/2024

"MVW5430MW1 Arrived on site for unit not draining and spinning. Upon arrival, customer presented video of the symptom. Immediately noticed 2 pillows that were being washed and trying to spin. Instructed customer to distribute pillows if unit detects an unbalance, in addition, how to load items to wash. Proceeded to enter diagnostics and found F0E9 unbalance error. Cleared code. Continued to run overall diagnostics and found no issues. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Austin, TX 78748

Ryan B

Job Details: 07/24/2024

"Arrived on site to replace control and suspension diagnosed on previous trip. Replaced suspension and control, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11607637 W11217817"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Uhland, TX 78640

Leonardo

Job Details: 07/24/2024

Arrived on site to test unit for upper rack not washing. Test unit and found unit not getting enough water. Removed main water line to check for clogged and found main water line full of sand. Replaced fill valve and advised customer to get main water line replaced before turning water back on to the unit. Job complete. W11175771

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Kyle, TX 78640

Ryan B

Job Details: 07/24/2024

Arrived on site to inspect unit for sparking during normal operation. Upon closer inspection found diode failed went to replace diode found failed to bring with me. Rescheduled for 7/26; ordrng 1 W11256462 (Diode)

We serviced a

MAYTAG REFRIGERATOR

Model MSC21C6MFZ05

Near Austin, TX 78738

Luis

Job Details: 07/23/2024

"Arrived on site for cooling issue. Middle to top section of evaporator incased in ice,ran diagnostics all test passed,bimetal reading closed heater powered on,called tech support,ran ohm test at control passed ohmed heater passed per tech support need to replace ui and main control,informed both have already been replaced tech support suggested replacing ui and main control again. Sr#7739557179; ordrng 1 W11558184 (Main control) and 1 W11558187 (Ui)"

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS01

Near Lakeway, TX 78734

Luis

Job Details: 07/23/2024

"Arrived on site for no refrigerant in system. Replaced the compressor,evaporator and drier,vacuumed system down 7nit kept vacuum recharged system to manufacture spec,ran compressor test good frost formation on evaporator plate,exited diagnostics reassembled unit let unit sit no signs of a leak,connected water to unit,ran diagnostics all test passed. Used w11735041,wpw10218037,w11506635,w10843121"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF990SLAM02

Near Austin, TX 78741

Luis

Job Details: 07/23/2024

"Arrived on site for not making ice. Freezer and fresh food cooling correctly,ran diagnostics e5 error code checked air flow good,diagnosed a defective icemaker ordering a new icemaker. ; ordrng 1 W11577195 (Icemaker) and 1 Wpw10554299 (Heater)"

We serviced a

WHIRLPOOL FREEZER

Model WZC5116LW0

Near Austin, TX 78750

Paul

Job Details: 07/23/2024

"Arrived onsite for a freezer to possibly replace sealed system parts. I found the freezer still at 0 degrees and not dropping any further with the compressor continuously running and the red light never turning off. This acts like a refrigerant under charge. I removed the refrigerant and I replaced the drier and installed an access valve.. I vacuumed the system and charged it with 98 grams of R600A. I tested the freezer and had good pressures. The customer is going to monitor the freezer and will call if further issues still exist. Call complete. Installed 2EA W11504434 coupler, W11506621 coupler, WPW10143759 drier, and W11506635 access valve.; ordrng 2 W11504434 (Coupler (PR Replinishment))s and 1 W11506621 (Coupler (PR Replinishment))"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Austin, TX 78727

Daniel A

Job Details: 07/23/2024

Arrived on site to inspect washer not completing cycle. Upon further inspection placed the unit into diagnostics and observed error codes F6E3 F7E4. Cleared codes. During diagnostic cycle observed that the shifter was not engaging properly. I inspected the slider assembly and found the clutch to be faulty causing the slider not to engage. I installed a new clutch and slider. No water leaks observed during service. W10734521 W10754448

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Austin, TX 78749

Ryan B

Job Details: 07/23/2024

Arrived on site to inspect unit for long dry times. Upon closer inspection found unit had no airflow and had wet lint stuck in hose as well as vent outlet at wall showed customer paper trick and how air flow should work by removing vent. Customer is going to have vent cleaned and replace vent leaving dryer. Job complete. No parts used.

We serviced a

MAYTAG DRYER

Model MGD6230HW0

Near Buda, TX 78610

Ryan B

Job Details: 07/23/2024

"Arrived on site to inspect unit for not heating. Upon closer inspection found unit heating at first then not cycling back on. Replaced sensor and burner assembly, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11525994 280119"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Burnet, TX 78611

Maurice R

Job Details: 07/23/2024

Arrived onsite for washer make a noise. On inspection I ran the unit in diagnostics cycle and the right side of the tub was hitting the side. I set the feet to stop the washer from hitting the side. I then took the washer nut off and turn the basket a 1/4 turn and re tighten the washer nut. I had the customer run. Load in quick wash and the noise is no longer there. The washer is operating as designed and no water leaks detected during service. No parts installed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Burnet, TX 78611

Maurice R

Job Details: 07/23/2024

Arrived one for dishwasher panel with rust. On inspection found rust around the vent. Removed the panel and installed the new panel. Found the gasket the vent was folded over let moisture out and causing the rust installed new gasket. The display is operating as designed and no water leaks detected service. W11416371 W11545539

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Lakeway, TX 78734

Joe Z

Job Details: 07/23/2024

Arrived on site to install previously ordered part. Disassembled entire Rc compartment. Thawed all ice with steamer and completely dried evaporator with blower. Replaced RC evaporator fan W11087438. Reassembled unit. Ran diagnostics and forced all components. All components are responding correctly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHB01

Near Austin, TX 78734

Joe Z

Job Details: 07/23/2024

Arrived on site to install previously ordered part. Replaced light module W11527432. Unit is operating as designed. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Austin, TX 78737

Andrey

Job Details: 07/23/2024

"Arrived on site to test unit for door falling down, customer stated that door goes down to far and rack slides off, tested unit it found dishwasher leaning forward causing, leveled unit and tested door is opening properly explained to customer that the bottom rack needs to be aligned properly when pulling out so the front wheels can sit in the designated indentations, ran diagnostics all other components are activating properly unit is running as designed, no leaks detected job complete no parts installed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHB10

Near Austin, TX 78737

Andrey

Job Details: 07/23/2024

"Arrived on site to test unit for noise, tested unit found a vibration noise for form the FC open and it went away, exposed evaporator and found wires vibrating against evaporator cover, secured wires properly and tested, unit is now running as designed, no leaks detected job complete, no parts installed"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78749

Andrey

Job Details: 07/23/2024

"Arrived on site to replace previously diagnosed basket, replaced basket, calibrated unit, ran diagnostics all components are activating properly unit is running as designed, no leaks detected job complete installed W11172199"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Austin, TX 78745

Andrey

Job Details: 07/23/2024

"Arrived on site to repair sealed system, verified that sealed system is needed, flushed out system nitrogen, replaced compressor, access valve and dye drier, vacuumed system Down for 20 minutes, pressure is hold hood, charged system with 48g of R600, unit is now running as designed, advised customer to monitor for 24 hour before loading, job complete installed W11635510, WPW10143759, W11506635"

We serviced a

WHIRLPOOL MICROWAVE

Model wmh31017hs10

Near Austin, TX 78723

James K

Job Details: 07/23/2024

"wmh31017hs10 Arrived on site for unit now heating. Upon arrival, found unit running but now producing heat. Diode was not burnt and capacitor was producing correct MFD. Proceeded to replace W10754299 magnetron. Re tested and now unit is functioning as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Austin, TX 78751

James K

Job Details: 07/23/2024

"WRS321SDHZ11 Arrived on site for unit making grinding noise. Upon arrival, customer showed video recording of the issue and sounds like evaporator fan motor hitting ice. Customer unplugged and thawed out unit for 24 hours and issue went away. Proceeded to inspect ice maker fill tube and found water leak from the sleeve extension. Proceeded cut 4 inch fill extension tube to a smaller diameter to sleeve in the inner output of the fill tube (picture attached). Re tested and now unit is functioning as designed. Ran diagnostic and all test passed. No water leaks detected at this time. No parts replaced"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Hutto, TX 78634

Leonardo

Job Details: 07/23/2024

Arrived on site to test unit for unit not washing. Test unit and found unit getting water and wash motor getting voltage but not coming on. Replaced sump and motor test unit and unit test good job complete. W11613479. Also found unit sliding from the bottom backwards. They will need to put some supports behind the units feet so it doesnt lean forward after opening the door.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Hutto, TX 78634

Leonardo

Job Details: 07/23/2024

Arrived on site to test unit for unit smelling and stained inside. Found clogged filter inside and grease stains all over the unit. Closed Tech-Line and showed pictures to Techline and they said this is a cleaning issue form customer not a warranty issue. Advised customer to try to clean the tub and the unit with dishwasher magic and vinegar. Job complete. SR#7739557557 NO PARTS USED.

We serviced a

WHIRLPOOL COOKTOP

Model WFG320M0MW0

Near Hutto, TX 78634

Leonardo

Job Details: 07/23/2024

Arrived on site to test unit for all flames to high. Test unit and found unit is on LP and orifices are still on natural gas. Will need to order new LP kit to fix the problem. Will need to do the regulator to LP as well for the oven. Will just need to drop part off to customer they will get a Plummer or gas company to install. LEAVE PART AT THE FRONT DOOR PER CUSTOMERS REQUEST. ; schdld next appmnt for 7/26 FRI !

We serviced a

WHIRLPOOL COOKTOP

Model WFE975H0HZ4

Near Pflugerville, TX 78660

Leonardo

Job Details: 07/23/2024

Arrived on site to test unit for cooktop damaged on left front burner. Test unit and found thermal damage from heat to glass. Replaced cooktop glass test unit and unit test good job complete. W1165676

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ3

Near Manor, TX 78653

Leonardo

Job Details: 07/23/2024

Arrived on site to replace control bar dude to interior error code. Replaced board test unit by heating to 350? and unit test good job Complete. W11548749

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM03

Near Fort Cavazos, TX 76544

Sterling

Job Details: 07/23/2024

On arrival verified complaint of slow ice production. Verified voltage and polarity are correct and ice maker is receiving voltage. Temps were 0in FC section. Water flow is good. Recommend ice maker. Replaced w11510803. Verified function of ice maker. Job complete installed w11510803

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS01

Near Killeen, TX 76549

Sterling

Job Details: 07/23/2024

On arrival verified complaint if not heating. Per previous diag replaced the harness due to failed switches from mag failure. All switches were burned. After installing harness I ran test for 30 seconds with magic lights tool and verified unit is now functioning. Job complete installed harness w11033422

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6NHAXVS01

Near Harker Heights, TX 76548

Tyler

Job Details: 07/23/2024

"Arrived to a refrigerator not making ice. Upon further investigation found that the ice maker was not receiving 120 volts and the emitter board was defective replaced parts #s w10757851 emitter board , 2198597 ice-maker(ice maker enamel was flacking off) tested product working as its designed call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Belton, TX 76513

Tyler

Job Details: 07/23/2024

"Arrived to washer with a bad inner basket part# w11513243. Installed basket and tested unit. Found no water leaks and unit stable during spin, product works as it was designed call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Belton, TX 76513

Tyler

Job Details: 07/23/2024

"Arrived on site for refrigerator needing defrost parts, on arrival removed all ice from coil and installed w11558182 control, wpw10384183 thermistor, w11650661 heater. Informed cust9mer to give unit 24 hrs to stabilize temps. Call complete"

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Killeen, TX 76549

Sterling

Job Details: 07/23/2024

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Bake and broil elements are good. Verified voltage and polarity are correct. Amp draw is under 15amps. Ran bake and broil elements in diag test then ran bake cycle at 400. Observed for 10 minutes. Advised customer to run for remaining 35 minutes and turn off cycle, unit is working as designed job complete no parts installed"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS05

Near Georgetown, TX 78626

Lou

Job Details: 07/23/2024

"Arrived on site to inspect cooktop burner flames. Upon further inspection, I tested all burners and found the center burner flame goes out when changing from simmer to medium. I gained access to the center burner valve due to it failing and removed and replaced the valve. Using my liquid leak detector, I checked all gas line connections and all are good; no leaks. Reassembled the unit and retested and unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM405PPS0

Near Hutto, TX 78634

Wesley

Job Details: 07/23/2024

Arrived onsite and found ongoing leaking from the dispenser assembly gasket to the door liner as the dispenser had not been fully engaged for proper water tight seal. Replaced dispenser. Unit is now operating properly without leaking.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Round Rock, TX 78664

Wesley

Job Details: 07/23/2024

Arrived onsite and found unit operating with failed ice dispensing due to broken bin auger mount. Advised customer on repair. ; ordrng 1 W11185686 (Ice bin)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ02

Near Round Rock, TX 78664

Scott

Job Details: 07/23/2024

"Arrived on site for fridge only dispensing crushed ice . Also auger motor is making a lot of noise when dispensing . Found arm on ice container bent badly only opening flap on container about 3/4 of the way so getting mix of crushed and cubed ice . Replaced auger motor ,coupler,and ice container W11671282, WPW10169511, WPW10558423. Fridge is now dispensing cube and crushed normally. No water leaks detected at time of service job complete"

We serviced a

JENN-AIR COOKTOP

Model JGD3536GB00

Near Round Rock, TX 78665

Scott

Job Details: 07/23/2024

Arrived on site for some burners not igniting or taking long time to ignite . All burners are sparking . Did find ceramic coating on couple of igniters have shifted position on electrodes in igniter . Ordering igniters . No gas leaks detected at time of service . Call to set return . No parts installed ; ordrng 1 W11690659 (LF igniter) and 1 W10905489 (Lr igniter) and 1 W11688146 (Center front) and 1 W10876261 (Center rear igniter) and 1 W10876262 (Right igniter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Round Rock, TX 78664

Wesley

Job Details: 07/23/2024

"Arrived onsite and replaced compressor, Added dye drier and access port and pulled vacuum. Charged unit to spec. Unit is now operating as designed. All checks good."

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Round Rock, TX 78681

Scott

Job Details: 07/23/2024

"Arrived on site replaced suspension, gearcase,clutch,rotor, slider ,agitator . W11550891, W11260238, W10734521, W10754448, W11393685, W11130359. Ran calibration and diagnostics test wash . All checked normal. Did adjust right rear foot . No water leaks detected at time of service. Job complete"