"Arrived on site to install new basket. While trying to install the new basket it was not able to go in. Removed the gear case and installed the new one I was sent with. I then mounted the new basket and it went in with no problem. Tested unit with just power, water supply was turned off due to some repairs in the house. Unit was agitating and spinning as designed. Job completed."

Arrived on site to test unit for shorted keypad error. Trying resetting unit and unit still not responding. Will need New console

Arrived onsite for a microwave/oven combo displaying an F6E8. I found the microwave cavity light not working on arrival and found no neutral to the transformer. I confirmed the error in diagnostics and tried erasing it and resetting power but the error would reappear. I found 123VAC to the microwave appliance manager but the control was not passing neutral. I replaced the appliance manager and tested the microwave. All is working as designed. Call complete.

Arrived onsite for a refrigerator with an icemaker not making ice. The customer stated the RC icemaker is working properly but the FC icemaker only drops 1-2 batches a day. I found the FC temp at 0 degrees and the icemaker mold full of ice. I forced a harvest and the icemaker worked as designed and filled with water. The icemaker is not recognizing it is cold enough to go into harvest and will need to be replaced. Ordering W10886931 icemaker. Office to RS.; ordrng 1 W10886931 (Icemaker)

Arrived on site to test unit for drum stopping in middle of cycle. Unit ran for 45mins with no issues. Replaced control and high temp sensor. Advised to monitor. Job complete.

"Arrived on site to test unit for not dispensing ice. Found impeller and motor were stripped. Replaced motor and impeller, unit now working as designed. No leaks detected. Job complete."

Arrived on site for refrigerator needing previously diagnosed reservoir. Upon arrival reconfirmed issue and installed part. Reassembled and tested dispenser and found no leaks. Call complete

"DVE50R5400V/A3 Arrived to inspect burning odor and heating issue. I found the odor was due to a small piece of lint that had fallen into the back of the heat duct that supplies the drum and the heat from the element caused it to char, creating the odor. I removed the piece of lint and tested. The unit heated and cycled and also did not heat on the air dry setting, as expected. Airflow is quite restricted due to the venting design and the customer is aware that cleaning of the venting will be required on a regular basis. Operational test ok, warranty applied to service."

Arrived on site to test unit for display not working. Found bad UI board. Part covered under 5 year warranty

Apt 139Arrived on site for frost building up. Found bottom of unit damaged and not allowing fresh food door to seal . Also missing light switch . Called tech line . Sr 7736748573

Arrived on site and replaced previously diagnosed ice maker. Unit completed harvest and filled appropriately. No leaks detected.

steamed them open. Do not see any thing that would cause the return port to freeze. Previous tech found bad gasket and thermistor. The ports might have been left over from the initial visit. The rc was cooling down when I left. Told customer to give it 48 to reach 37? in the rc. She will call if there no change in the temperature. No water leaks detected during service.

"Arrived on site for wall oven, inspected unit and work area. Customers complaint was wall oven not responding. At arrival unit was powered off from breaker. Customer explained that unit kept beeping. I powered unit back on and found error code F2E1 SHORTED KEY

Arrived on site for a refrigerator that has a dented door. Inspected unit and work area. Did confirm the customers complaint and replaced the freezer door and nameplate. Tested the unit and the unit began to work and operate as designed. Call complete.

Arrived on site to test unit for not drying dishes properly. Found no stored error codes. Unit completed diagnostics with no issues. Element engaging as designed. Advised to purge cold water prior to starting dishwasher. Also advised on use of rinse aid and pooping door open when cycle completed. No leaks detected. Job complete.

"Arrived on site and replaced tub assembly, ran diagnostic cycle after refill to ensure washer is operating properly, job complete"

"Arrived on site and inspected freezer and found Temperature is reading 30?, frost pattern is good, But a bit heavy. Not enough to be a defrost issue, Took pictures. After observing for a few minutes evaporator fan turned on. Will replace thermistor, customer is going to manually defrost overnight plug it in in the morning and see what temperature reaches by evening. If issue continues will need evaporator harness that did not arrive in time. Control board and defrost heater, job complete"

"Arrived on site for unit not operating correctly and takes too long to fill. Upon arrival ran diagnostics and unit is not responding. Power cycled unit and am now able to get into diagnostics. Got error codes F2-E1 UI stuck button , F6-E3 UI cannot hear ACU. Tried running a quick cycle and unit is not responding. Power cycled unit and now able to start quick cycle. Am only getting a small amount of water from valve. Removed supply water line and found valve is semi blocked with substance. Need to replace Water valve, and console. Replace valve housing and console and test unit. Unit is operating as designed. No leaks present at this time"

"Arrived on site for not draining correctly. Upon arrival, ran diagnostics and there are no saved error codes. Ran components test and all components operate correctly including drain. Ran a quick cycle, filled tub with water. All water drained correctly. Cannot duplicate the issue of not draining correctly. Unit is operating as designed. Job complete"

Arrived onsite for a cooktop with some damage on it. Upon inspection I found the the was a chip in the glass. I replaced it

Arrived onsite to replace faulty blower fan. Disassembled and replaced cooling fan. Tested and ran unit and unit completed preheat to 350 degrees without issue. Unit is now operating properly. Job complete

"Arrived on site to test unit for dryer turning on when cycle completes, customer stated that it shuts off on the sensor dry and works good on timed,tested and found it goes through sensing and does not switch to drying, recommend replacing moisture sensors and harness with control, ordering parts rescheduled for 7/7 ; ordrng 2 WP3387223 (Moisture sensor)s and 1 WPW10298258 (Moisture sensor harness)"

Arrived on site to test unit for not completing cycles. Found error f0e2(over suds). Unit completed diagnostics with no issues. Advised customer to run cleaning cycles periodically to remove any excessive soap buildup. No leaks detected. Job complete.

Arrived onsite for a washer that is shaking when in spin. Upon inspection I found made sure that the unit was leveled and it was. I then checked that the gearcase was not leaking I then tested the unit in spin the clothes in the basket and found that the unit began banging around. I am ordering the basket and the gearcase as the shaft may be bent and or the basket may be out of round. Causing a imbalance.office to reschedule ; ordrng 1 W11172199 (BASKET) and 1 W11454372 (GEARCASE)

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit turned off and warm inside. Powered the unit on and found the start device not powering the compressor on. Cycled power a few more times and got the same results. Tested the compressor windings and found the compressor is good. I removed and replaced the start device and retested and unit is operating and cooling as designed. Recommended to allow the unit to cool for 48 hours before placing food inside. No water leaks observed during service, job completed."

Arrived onsite for refrigerator not dispensing water or ice not being produced. On inspection checked the inlet valve and there was plenty of pressure. The customer had a new filter replaced the filter and the water started to work.

"Arrived onsite for unit not cooling in both sections. Inspected unit and found compressor making rattling sounds. Found that a sealed system compressor replacement had been done in the past however manufacturer drier was not replaced and there is no high side access port. Discharge line is hot and suction line is warm. Notified customer that manufacture has 10 yr compressor warranty, part only. Customer will check with manufacturer on how to potentially move forward. Job complete .

"WFW5620HW0 Arrived to inspect leak. I found no obvious signs on initial inspection and entered service test mode. F0E2, F5E2 and F8E1 were stored. I found the drain tube plugged and manually removed the water. I removed debris from within the drain pump area, but the strainer was not plugged. Further inspection revealed the door bellow was torn in multiple places. I removed and replaced the bellow and tested. No leaks were observed and the unit resumed all normal functions.

"WOC54EC0HS20 Arrived to inspect leaking. The unit would leak in the first few minutes of cycles and then quit leaking. I found the issue was due to the door gasket and after the unit heated up, the gasket would seal. I was able to remove and reinstall the gasket, which prevented the upper left corner from folding in and allowing the leak."

"Arrived on site and Found customer has been experiencing good ice production since previous visit. replaced freezer door diagnosed on previous visit anyway, job complete"

"Arrived on site for unit not operating. Upon arrival , ran diagnostics and got error code F7-E1 tachometer missing. Found cam pulley not secured causing belt to fail. Replaced cam W10721967 and belt W11239857. Test unit and is operating as des. Job complete"

"Arrived on site for unit not venting correctly. Upon arrival, inspected unit and unit is venting correctly. Customer was not aware that she does not have an external vent to exhaust airflow outside of home. Unit is operating as designed. Job complete"

Arrived on site for RC door gasket not warped and not sealing correctly. Upon arrival and inspected unit. Found left side of gasket is warped. Used heat gun to re form gasket. Gasket was re formed and door seals correctly. Job complete

Arrived onsite for unit heating above target temp. This was via third party inspection. Tested unit with thermal coupling and found unit to be within spec. Cycling high and low temperatures average 355 when target temp is 350 which is well within range. No calibration needed at this time. Unit is functioning as designed. Jo complete.

Arrived onsite for error code scrolling across display F1E4. Tried power cycling unit but did not correct issue. Replaced control. Tested unit and unit is now functioning properly. Job complete

Arrived onsite for a washer with no power. I found the console locked and it wouldnt unlock. I replaced the console and tested the washer. All is working as designed. Call complete.

Arrived on site to replace sump and motor and heating element. Replaced both parts test unit and unit test good job complete.

"Arrived on site to repair previously diagnosed failed defrost, removed back panel and found shorted bimetal, replaced but could not get compressor to start, removed control and found a burn spot, replaced control and thermostat as precautionary, powered unit on, evaporator developed a good frost pattern, unit is now running as designed, no leaks detected job complete"

Arrived onsite for previously diagnosed parts. I checked the fc evap fan and it was not coming on I checked the evap heater and it was working fine it heated up and it was melting ice. I installed the fan motor with harness and tested evap fan and it is now coming on. I replaced the control board to. The unit is operating as designed and no water leaks detected during service.

"Arrived on site for refrigerator, inspected unit and work area. Gained access to remove old compressor and install new compressor. Braced new compressor and vacuumed the system for 15 min. After vacuuming the system I waited 15 to make sure system had no leaks and I did not lose any vacuum. I charged up the system with R134 4.5oz . Plugged unit in and advised CX to let cool for 24hrs. No leaks where observed during service. Job completed."

"Arrived on site for dryer, inspected unit and work area. Customers complaint was a burnt smell inside the drum. Tested unit and did smell something different. Customer has construction going on inside the house. Spoke to Robert from techline SR#7736731725 and determined that the smell would be air pollution from the house and burning in the intake system of the dryer. Unit is operating as designed at this time and no leaks where observed during service. Job completed."

"Arrived on site and found saved error code f6e1, found incoming water valve has some debris on screen. Flushed water line and replaced valve and now more water is entering machine. This does not correct any issues with water quality from incoming supply. Dishwasher is operating normally, job complete"

Arrived onsite for refrigerator with foam exposed on top of the unit next to the hinges. Calling the WP tech line for information on the 2 exposed foam openings. The opening are where they inject the spray foam in to the chaise of the unit. This model does not have hinge covers that usually covers the wholes.

"Arrived onsite for icemaker not producing ice. The customer informed me that it makes ice once and awhile. I tested the IM in diagnostics mode and it would not work. I replaced the IM and tried the diagnostics mode and it ran through it and filled with water. Told customer to give it 72 hours to,produced ice. The FC is 4? and there was no frost buildup on the evap."

Arrived on site for washing machine. That is not completing cycles. Inspected unit and work area. Customer advise the unit stops in the rinse cycle and theres not advance. Were in the unit for diagnostics and found an F8 E1 (low/no water detected during the fill) error code. Tested both thousand found the cold water valve barely pulling in any water. Checked the water pressure at the wall and found adequate water pressure. Replaced the inlet valve and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to diagnose washer that was moving around when in use. Customer advised the unit had moved several inches and even hit the wall. I checked the suspension and basket. I found basket is tight on the gearcase shaft. Found no oil under the unit. Found suspension has proper bounceback. Tub ring was not disconnected. I found the floor was very slick, and I could slide the unit with very little effort. When I inquired about how the unit was loaded, I found the customer had overloaded and likely caused it to walk. I advised on proper usage and loading to prevent any further issues, and to put anti slip material under the feet to keep it from sliding. Repair completed."

Arrived on site for refrigerator not dispensing water properly. Upon arrival confirmed issue only occurred when filter was plugged in found filter clogged. Replaced filter under warranty and instructed customer on refilling softener to home due to it being low as well. Unit working as designed with no leaks. Call complete

WZF34X16DW01 Arrived to inspect cooling issues. I found the unit had frozen again and tested the defrost system. The element heated within service test mode and the unit operated as designed. The customer will contact us if there are further issues and I advised that the control would need to be replaced at that time. No water connections to unit. Warranty applied.

Arrived on site for dryer tumbling but not heating . Found high limit thermostat had blown . Replaced thermostat and dryer heating properly . Ran air flow and and temp checks . Both indicate air flow restriction. Highly recommended customer have vent cleaned professionally. Mentioned risk of dryer fire or possibly of blowing thermostat again . Job complete

"Arrived on site for washer still bouncing around . Found shaft loose , able to move up and down . Replaced gear case . Ran diagnostics all checked normal. No water leaks detected at this time"

"Arrived on site to inspect washer control resetting itself. Upon further inspection, the customer advised that when they would press start the unit sensing indicator would flash and then the done light would come on and the unit would then shut off. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. I tilted the unit back and inspected underneath and all components are good. I retested in diagnostics again and the unit operated as designed. I test3d the unit in a Normal cycle and it began the cycle properly. I recommended the customer monitor the unit and if it continues to malfunction for them to schedule service. No water leaks observed during service, job completed."

Arrived onsite and performed epoxy liner repair according to the instructions. Cosmetically and functionally patched and repaired at time of service. Customer concerned with long term integrity of the patch. Advised customer to raise any product concerns with customer care following approved repair procedure. All checks good and set up properly at time of service.

"Arrived on site to install previously diagnosed and ordered. Due to the oven door leaking heat and per techline recommendations, I removed and replaced the inner door panel, both hinges and both hinge receivers and tested the unit on Bale at 350 degrees. The unit is operating as designed and the oven door is no longer leaking heat on the left side of the door. Customer inspected the repair and agreed it no longer is leaking the heat. I recommended the customer monitor the unit and schedule service if it begins to leak again. No gas leaks detected during service, job completed."

Arrived onsite for some agitation noise. Tested and found unit operating as designed all checks good. Only an f0e3. Replaced slider to alleviate some clicking noise. And tighten tolerances. Advised customer on repair. All checks good.

Arrived on site for no ice. Icemaker not running through a forced cycle replaced defective icemaker ran harvest test passed icemaker filled with water

"Arrived on site for water leaking in fresh food section. Diagnosed an obstruction in fresh food drain,removed housing,cleared obstruction in drain channel,ran water into drain water draining,reinstalled cover assemb,y ran water through housing water draining no leaks."

"Arrived on site for door issues. Found backing behind door wrap slipped causing wrap to wobble against door,removed skin wrap,installed backing to correct locations,installed skin wrap to,door tested door operation good."

Arrived on site to test unit for not locking. Replaced broken strike. Unit completed diagnostics with no issues. No leaks detected. Job complete.

Arrived on site and replaced top portion of 3-way refrigerant valve. Powered unit and valve now working as designed. Job complete.

Dawn soap for washing machine that wont lock the land. Inspected unit and work area. Found the strike broken on the washer causing the failure. Replaced the strike and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to diagnose cooktop that was not properly lighting. I tested the unit and found that all burners are lighting, and customer mentioned the front right burner would not light sometimes. I could not duplicate the issue, but I noticed that burner caps looked especially shiny, like chemicals had been used to clean them and may have caused the spark not to be able to conduct well. I cleaned off the burner cap, changed the head and was able to clean out the orifice as well. Unit ignited instantly for me now with no issues. If issue persists we can replace the igniter and module. Repair completed."

"Arrived on site to follow up on refrigerator not making ice. I tested the unit and was able to cycle the icemaker successfully. Found FC at 1, RC at 39. When icemaker tried to fill I could hear the valve buzzing. I checked the fill line at the front of the unit, and found no water at the fill line. I tried to move the unit out and found the installers had run 2 screws through the trim at the top of the unit, and one of them had a broken head. I advised the customer that the builder/installer needs to remove the hardware. It should not be needed to properly level and install the unit, and once they remove it they can enable the water valve and this will resolve the no ice condition. Repair completed."

"Arrived on site to diagnose washer that had front bellow spring come off, CL error, and not fully spinning out clothes. Advised customer the CL error was a clean washer reminder. I was able to straighten out the bellow spring and reattached it. Customer did notice that the spin was on low and they increased it to high and have been successful since. Unit now working as designed. Call complete."

Arrived on site to follow up on sealed system repair. Replaced compressor and dryer. I found a crack in the condenser line going to the compressor. I was able to sand down and patch the line. Vacuumed down and verified proper pressures. Charged to 68g per spec. Repair completed.

Arrived on site to install previously diagnosed part. Inspected unit and work area. I checked the drive block for any signs of wear and found it in place and in good condition. Went ahead and replaced the agitator and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to test unit for door not closing. Found unit hitting cabinet. Secured unit correctly and door is opening and closing correctly job complete.

"Arrived on site to test unit for gas leak, applied bubble solution on every joint and did not find any leaks, turned oven on, gas is igniting right away when the safety valve opens and is cycling properly, unit has not been put through a initial burn off and that is the smell Im picking up, stated to customer that unit is safe to use, called safety and reported my findings SR#7736666900, no leaks detected job complete"

"Arrived on site to test unit for not operating properly, tested unit found failed wash motor, replaced sump and motor and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site to test unit for drawer not staying in place. Found right side glide was not on drawer. Found glide underneath drawer. Glide is not broken or damaged. Reinstalled glide and unit now working as designed. Job complete.

Arrived on site for washer not finishing cycle past the start of wash. Upon arrival confirmed issue and found f8e1 in diagnostics. Upon further testing found 120v getting to valve and water pressure good but cold side of valve wouldnt open. Replaced valve and found unit working as designed with no leaks call complete

Arrived onsite and found unit operating properly. Customer still dealing with exposed fleshy hi moisture content vegetation freezing on the upper shelves. Humidity in home not regulated with A/c contributing to freezing propensity. Advised customer again on best use and care principles for airflow and performance and was advised by the customer that the fridge should be resilient to customers storage preferences. Documented with whirlpool techline. Butch sr#7736728301

Arrived onsite for a refrigerator not making ice. The customer also showed me a video of a gurgling noise coming from the bottom of the RC. The icemaker bucket was full when I arrived. The customer stated it never ran out of ice but it had gotten low then did catch back up. I explained to the customer that it could take 24-36 hours for the bucket to fill depending on door swings. I did find foam in the vacuum breaker at the bottom of the RC causing the noise. I removed the foam. All is working as designed. Call complete.

"Arrived on site for dishwasher leaking from directly under door. Upon arrival reconfirmed issue and replaced filter screen, lower and middle spray arms. Reassembled and tested unit for 1hr. Found no leaks and unit working as designed. Call complete"

Arrived onsite for concerns with spin function and found actuator error and loss of function. Replaced actuator. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site ,replaced clutch,slider ,valve and control. Ran diagnostics all checked normal. No water leaks detected at this time , job complete"

Arrived onsite for not spinning and found unit with bad actuator. Replaced the actuator to repair. Unit is now operating as designed. All checks good.

Arrived on site to test unit for little/no ice production. Ice maker cycled properly. Found ice maker was not getting filled sufficiently. Disconnected water line from fridge and pressure was too low to get a reading. Found water barely trickling out of water line. Advised customer unit not getting sufficient water. No leaks detected. Job complete.

Arrived on site and replaced previously diagnosed evap and compressor. Also sealed gap between liner and cabinet with silicone. Vacuumed system and help pressure for 20mins with no signs of leak. Charged system to specs and allowed frost pattern to develop on entire evap. Unit is now currently working as designed. No leaks detected. Job complete.

Arrived on site and dropped off parts.

"Arrived on site to replace previously diagnosed ice bin and coupler, replaced and tested, unit is now functioning as designed, job completed"

Arrived onsite for a ice machine that is still overproducing ice. Upon in I found that the bin thermistor tested within specs with my meter. And all other functions work as designed. I replace the control as the one we previously installed my have been defective.

"Arrived on site to test unit for excessive shaking, customer stated that unit shakes excessively on every load, tested unit found all components tested good, no signs of gear case failure, asked customer to put a load of clothes, started wash cycle and monitored, clothing spun out and did not detect any unusual shaking, advised customer to follow proper loading procedures per owners manual, advised not to under load or over load, at this time unit is running as designed, no leaks detected job complete"

Arrived onsite for a refrigerator that is still not cooling in the rc. Upon inspection I found that the thermistor that I spliced in cam disconnect. I spliced the wires back together and wrapped them and electrical tape. unit is operating as designed.

Arrived onsite and tested unit for off balance. Unit is operating as designed. No error codes. All functions pass inspection in diagnostics. Likely user error failure to spin out issue. All checks good.

Arrived onsite and found unit is not heating reportedly. Found f7 error code and reset and tested in diagnostics. Found the heater is now running and operating as designed. All checks good.

Arrived onsite for a refrigerator that is not dispensing water or making ice.upon inspection I found there was debris in the main waterline. I cleared it up and tested unit and found no change. I replaced all valves and tested unit. Site and found slight improvement to water flow and replaced the housing and tested the unit with the original filled. Found unit operating as designed.

"Arrived on site for a washing machine that is flashing an F4 E1 (water heater relay error or no feedback) error code. Inspected unit and work area. Did confirm the customers complaint in diagnostics and I gained access to the back. Checked the heater for resistance and found 17.8 kg ohms of resistance. Check the temperature sensor and found it registering 20.7 ohms of resistance, indicating both were good. Per the text sheet, went ahead and replaced the control. Tested the unit and the unit begin working. Operate as designed. Call complete."

"Arrived on site for a refrigerator that is getting too cold. Inspected unit and work area. The customer advised theyve had several items freeze inside the refrigerator section and since they have put in temperature thermometers at the top shelf, they have register temperatures as low as 27?F. Took temperature of the refrigerator and freezer sections and found the freezer section sitting at 5?F and the refrigerator sitting at 36?F. The customer advised that he had attempted to change the settings on his control but that the temperatures were getting up to 40? in the refrigerator section which he did not want to go that high. I did explain to the customer that he can change the setting on his air diffuser and showed him how to do that. The customer just explained that because the unit got to 27? on his temperature probe, that he felt like there was an issue. When I had and replace the control, but did explain to the customer that he will need to adjust the refrigerator settings to a point that he likes it and did explain how he can do that. The unit is not working as designed. Call complete."

Arrived onsite and found unit is cooling and producing ice. At time of service freezer temp of 18f ambient temp and cooling cycle started later during service and a served temp of 12.9 and dropping. Fridge temp of 38f. Advised customer that the unit operation is within normal parameters and nothing should be done at this time. No charge.

"KRFC300ESS07 Arrived to inspect moisture in refrigerator. I found a layer of ice at the damper vent within the RC. The moisture was external to the damper only, and was readily wiped away. Inspection of RC gaskets revealed no obvious signs of damage and moving to the FC, I found frost on the left slide area and adjacent part of the liner. The top of the FC door was leaning out, but the upper metal rack assembly was starting the common resistive slide from wear at the outer perches on the slides, and two ribs at the top of the lower basket mount. Applying MFG approved lubricant to the affected areas, after wiping away plastic fouling, fully corrected the issue and the FC door assembly could then retract itself as design intended. Further discussion with the customer revealed not only had the damper been chugging, but there was a jackhammer sounding vibration, intermittently. I found the right rear roller pin was dislodged, causing the unit to sit in the floor at the rear metal corner (reason for prior scratching of the floor by another service provider) and the twist caused the condensate pan to vibrate against the lower unit pan. Correcting the roller mount and applying sound deadening material corrected the issue. No leaks observed during service."

"KRSF705HPS04 Arrived to inspect door issue. I found the doors misaligned and after correcting, the doors operated as designed. I found no other faults with the unit and there were no leaks observed during service."

"MVW7232HW1 Arrived to inspect latch issue. I found the lid lock strike assembly had failed and I removed and replaced, noting full functionality returning to the unit. Within service test mode, errors of F5E4, F0E3 and F0E5 were stored in memory and I cleared. I found the basket leaning nearly against the inside right of the chassis and after discussion with the customer, determined the issue was causing off-balance cycle failures. I corrected via the leveling legs and tested. Operational test good, no leaks observed during service."

Arrived on site for washer not starting correctly. Upon arrival found no errors in diagnostics. After speaking with customer found unit had gotten stuck in soak setting and they werent sure how to finish cycle. Instructed customer on washer options and settings and found no leaks during tests. Call complete

"Arrived on site for Asher not turning on. Upon arrival confirm3d issue but found no failures in drain motor or harness or power supply for. Outlet. Rep,aced control and reset unit. Found full functionality restored with no leaks. Call complete"

"Arrived on site to diagnose washer that had made some clicking noises and wouldn't finish a couple cycles. I checked for errors and found 0 errors present. Tested unit and found it passed 2 separate diagnostic cycles. Cycled the lid lock several times, as well as spin and agitate. Could not duplicate any failures. Customer advised it would happen later in the cycle, but a power cycle seems to resolve. Advised that if the unit repeats the failure we should start with a control and latch. No failures verified at this time. Call completed."

Arrived onsite for a cooktop that the glass has broken on. I confirmed the break and replaced the cooktop. I tested all burners and the fan. All is working as designed. Call complete. Use Authorization # K17IPJ0APL1.

"Arrived on site to inspect wall oven temps. Upon further inspection, using my multimeter, I placed the thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temp was 410 degrees. The next three readings were 333, 381,351 for an average temp of 355.7 degrees. Unit is heating properly and no error codes found. New owner will need to download the Whirlpool app to their phone and connect the unit to WiFi in order for the unit to operate properly. Job completed. No one available to sign for the receipt."

"Arrived on site to inspect dishwasher spray arm melted. Upon further inspection, I found the lower spray arm had come disengaged from the sump and melted on the element. I found the element in good shape. Replaced the lower spray arm and tested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for MW sparking. On inspection I ran the unit for 5 seconds and no spark. Got a coffee cup ran the unit for 30 seconds no spark. I then ran the unit for 2 minutes still no spark, then ran for 4 minutes still no spark. I stopped and changed the water out and ran the unit for another 4 minutes and still no spark. Called the safety line and reported my findings. Sr7736705574"

"Arrived on site to install previously diagnosed and ordered parts. Due to the lower right hinge raising bolt being stripped, I removed and replaced the hinge and cam and tested. Leveled unit and unit is operating as designed to customer satisfaction. No water leaks observed during service, job completed."