Near Bastrop, TX 78602
Scott
Job Details: 07/29/2020
RANGE GE JGSS66SEL1SS Arrived on site replaced bake tube and regulator . Safety valve is doing the same as before . Just bake is getting too much pressure . Ordering another valve .no gas leaks detected at time of service. Call to set return; ordrng 1 WB21X33225
Near Georgetown, TX 78633
Leonardo
Job Details: 07/29/2020
RANGE WHIRLPOOL WFE525S0JZ0 "Arrived on site to replace trim top, cooktop and burner pan from previous tech diagnosis. Replaced trim top, cooktop and burner pan. Tested unit, unit works good. Job complete."
Near Liberty Hill, TX 78642
Lou
Job Details: 07/29/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit power failure, I removed and replaced the switch interlocks and tested. Unit trips the breaker. I tested the unit on another outlet and the breaker tripped again. Traced wiring and tested power cord and power cord was good. Replaced 2 fuses and tested and unit continues to trip breaker. I removed and replaced the filter board and tested and unit continues to trip breaker. I am ordering the main control, filter board, (2) fuses, and power cord and will return with all prescreened parts. Office to schedule return service.; ordrng 2 W10138793 (fuse)s and 1 W10708076 (cord-power) and 1 W11342846 (CONTROL) and 1 WPW10531156 (filter)"
Near Paige, TX 78659
Andy
Job Details: 07/29/2020
WASHER GE GUD27ESPM1DG "Arrived on site for combo washer dryer not operating. Tested and inspected unit and found failed control and terminal block. Ordering needed parts. Office to schedule return trip. Left unit unplugged and breaker off and advised customer not to use unit until repairs are done. No water leaks present at time of service. Also need 4 screws numbered 3204 in brake down but does bit have part number, will need parts research.; ordrng 1 SEENOTE (PARTS RESEARCH ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WE1M1009 (dryer fuse terminal) and 1 WE4M525 (term blk & grnd stra)"
Near Austin, TX 78754
Scott
Job Details: 07/29/2020
RANGE WHIRLPOOL WFG320M0BB2 "Arrived on site for gas odor from range . Was informed from land lord . Range needed to be deamed safe for pick up. Unit is now in garage unable to test , but unit is free from any flammable elements or pose a safer issue . Range is safe for transport . Job complete ."
Near Waco, TX 76710
Tyler
Job Details: 07/29/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to install pump and motor assembly for dishwasher after making repair and installing pump and motor assembly a retest of the unit unit now fills agitates and drains with no issues at all and is functioning at 100%. Call complete
Near Salado, TX 76571
Cliff
Job Details: 07/29/2020
OVEN WHIRLPOOL WOD77EC7HV01 Spoke with homeowner on phone prior to arriving and she informed me that the handle is damaged. Ordering handle and return date.; ordrng 1 W11113205 (hndle-door)
Near Austin, TX 78744
Leonardo
Job Details: 07/28/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for missing trim piece. Found left trim piece missing. Ordering new trim piece W10536160 office to reschedule ; ordrng 1 W10536160 (LEFT BLACK TRIM )
Near Leander, TX 78645
Lou
Job Details: 07/28/2020
OVEN KITCHENAID KOCE500ESS09 "Arrived on site to inspect microwave/oven combo oven not heating. Upon further inspection, I placed my thermal lead in the middle of the center rack and tested on Bake at 350 degrees. After approximately 5 mins, the unit did not get above 89 degrees. I pulled the unit from the wall and tested voltage at the control. At first I was getting weird voltage readings. I checked the main harness at the junction box and the unit is wired correctly. I tested the bake element voltage and only got 110 volts from the P3 to J12 which I should have gotten 220V. I advised the customer of my findings and recommended that they have an electrician look at the breaker. Job completed."
Near Leander, TX 78645
Lou
Job Details: 07/28/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site to inspect dishwasher door not closing properly. Upon further inspection, I found the left side of the door rubbing against the tub. Adjusted the door and leveled and tested. Unit is operating as designed. No water leaks observed during service, job completed. Made recommendations for use & care as customer has a water softener. Made recommendations for detergent and rinse aid use as well."
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/28/2020
WASHER MAYTAG MVWC565FW1 "Arrived on site and inspected washer and found it is sitting on the back porch. There is no available water connections, and the only power connection is a GFI. Set washer into a diagnostic cycle and found save error codes for long fill and lid not open between cycle. Found gear case has failed, attempted to remove agitator and it is seized, it will need to be broken off and replaced along with hub. Washer is on the back porch and needs to be first call of day only.; ordrng 1 FIRSTCALLSCHEDULE (8-11 ONLY) and 1 W10528947 (drive hub kit) and 1 W11161960 (AGITATOR )"
Near Austin, TX 78753
Scott
Job Details: 07/28/2020
DRYER WHIRLPOOL NED4655EW1 "Arrived on site for poor drying . Checke voltage ,thermostats,elements . All checked normal . Ran temp checked without exhausted pipe . Ranged 120/130-180/190. With hose 120/130-230/250. Recommend cleaning out exterior exhaust . No lint build up. Job complete ."
Near Canyon Lake, TX 78133
Richard
Job Details: 07/28/2020
REFRIGERATOR MAYTAG MFX2676FRZ00 Arrived onsite for the refrigerator not cooling . During testing found that the refrigerator temperature is at 80 degrees and the freezer is at 80 degrees. Checked compressor and it’s running but super hot to the touch. Sealed system repair is needed to fix the no cooling issue. Ordering parts and office to schedule. Sealed system tech needed for repairs 2hrs needed for repairs.; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 SEALEDSYSTEMREPAIR (SEALED SYSTEM TECH NEEDED FOR REPAIRS ) and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
Near Austin, TX 78717
Wesley
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL WRS973CIHZ00 Arrived onsite and replaced dented right side door. Unit is now installed properly. Advised customer on repair. All checks good.
Near Killeen, TX 76543
Tyler
Job Details: 07/28/2020
RANGE WHIRLPOOL WFG505M0BB2 "Arrived on site for range that would not turn on. Upon arrival I found that the range was gas and do that there was no way for me to hook a gas line connection up to the range while in Rent-A-Center to be able to thoroughly test the unit out 100% but I was able to at least connect power to an outlet and ensure that the oven was getting120 v to main control. After running diagnostics I could not find any shorts or error codes but I did find that the bake igniter within the oven itself was missing and the wires left behind were burned. I installed a new oven igniter and then tested to see if the main control was sending full power to the Avenue nighter at first for around 10 seconds the main control was sending 120 V to the bake igniter but then after that the main control stopped responding sending power and I could no longer get the main control to work after that we will we need to return with a new main control board. ; ordrng 1 W11126814 (cntrl-elec)"
Near Killeen, TX 76542
Tyler
Job Details: 07/28/2020
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site for dishwasher not running cycles. After further inspection I found that the main control was receiving 120 V and was sending the proper power supply to the user interface and although the user interface lights would come on you were not able to select or switch the settings in any way shape or form. I tried resetting power to the machine but it did not fix the issue we will need to return with a new user interface in order to ensure that we could put the unit into a proper diagnostic else is not working; ordrng 1 W10803367 (panel-cntl)
Near Killeen, TX 76549
Al
Job Details: 07/28/2020
WASHER LG WT1101CW "Arrived on a CB for customer complaint unit not draining.Ran diagnostics test mode and unit fill, drained, spins on low and high speed.Found the unit drain hose going from unit to wall had no air gap causing the possible siphoning issues.Photographed the setup and advised the customer they need to repair the drain to allow air gap.Contacted DW and advised her of situation.No parts installed Unit locks, fills and drains properly Job complete"
Near Canyon Lake, TX 78133
Richard
Job Details: 07/28/2020
RANGE WHIRLPOOL WFE505W0HZ1 Arrived onsite for the oven display not working. During testing found that the terminal block is burnt and the harness is burned. Will need to replace main harness and terminal block. Ordering parts and office to schedule ; ordrng 1 W11416047 (HARNESS ) and 1 WPW10245259 (block-term)
Near New Braunfels, TX 78130
Robert
Job Details: 07/28/2020
DRYER WHIRLPOOL WED6620HC0 Arrived on job for complaints of long drying time. Test air flow temperatures with vent connected hotter that without. Called tech line with finding 7728422430. Recommended running cycle with hose disconnected to test air flow error.
Near Gatesville, TX 76528
Al
Job Details: 07/28/2020
WASHER MAYTAG MVWC565FW0 "Arrived to inspect washer not washing at all.Confirmed the complaint and found the pressure hose to tub was misreading the pressure in tub due to previous tech not poking a hole in the new tub at the pressure hose.I corrected the error, reassembled and unit tested as designed to customers satisfaction.All water lines were dry at the time of service.Cleaned my work area.Job complete"
Near Highpointe, TX 78737
Kevin
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site and found Freezer light and ceiling lights in fresh food are all out, access to freezer light and harness connector it is accessible. Replaced freezer light and all lights are operating properly. No water leaks detected at time of service, job complete"
Near Georgetown, TX 78633
Cliff
Job Details: 07/28/2020
WASHER WHIRLPOOL WFW9200SQA10 Arrived on site to diagnose a washer that is not spinning properly. Tested unit and found rear bearing failing on unit.
Near Round Rock, TX 78664
Andy
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 "Arrived on site to install previously diagnosed washer, adhesive for gap in where cabinet meets liner and to heat treat and shape gasket properly. Did so and tested unit. All operations are normal. No water leaks present at time of service."
Near Leander, TX 78641
Lou
Job Details: 07/28/2020
DRYER WHIRLPOOL WED8620HC1 "Arrived on site to install previously ordered and diagnosed parts. Due to the console failure,removed and replaced console and tested. Unit is operating as designed. No lint observed during service, job completed."
Near Lakeway, TX 78734
Brandon
Job Details: 07/28/2020
DRYER MAYTAG MED9800TQ0 "Arrived on site for customer complaint of unit not starting a cycle, found open thermal fuse. Element tested good and was not shorted to ground, control tested good on air dry after replacing the thermal fuse, instructed customer to have vent cleaned.
Near Austin, TX 78703
Scott
Job Details: 07/28/2020
DRYER WHIRLPOOL WED7590FW1 "Arrived on site for dryer not starting . Checked voltage ,element , thermostats,fuses . All checked normal. Checke and found control and belt switch . Replaced control ,will need to to order belt switch . Cal to set return; ordrng 1 W11247665 (switch)"
Near Temple, TX 76502
Al
Job Details: 07/28/2020
RANGE AMANA AER6603SFW2 Arrived to install previously ordered part.Removed and replaced the main harness.Job complete
Near Kyle, TX 78640
Leonardo
Job Details: 07/28/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site to replace upper wheel tubs and upper stops from previous diagnosis. Replaced upper wheel tubs and upper stops. Tested unit, unit works good. Job complete. No leaks detected."
Near Georgetown, TX 78626
Kayman
Job Details: 07/28/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived onsite for dishwasher not draining. I found the drain pump trying to run and humming. I removed the pump but didn’t find any blockage or debris. Pump was failed. I replaced the drain pump and the unit is working as designed. No leaks detected. Job complete.
Near Pflugerville, TX 78660
Kayman
Job Details: 07/28/2020
WASHER AMANA NTW4516FW3 Arrived onsite to install previously diagnosed parts. I installed the gear case and drive system. Unit is working as designed. No leaks detected during service. Job complete.
Near Austin, TX 78728
Wesley
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived onsite and found tags rattling and vibrating due to restricted position. Repaired by arranging alignment to repair noise, all checks good."
Near Georgetown, TX 78633
Cliff
Job Details: 07/28/2020
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site to diagnose a microwave that is not heating. Found failed magnetron in unit. Replaced magnetron and tested unit. Found all is functioning properly at this time.
Near Canyon Lake, TX 78133
Richard
Job Details: 07/28/2020
COOKTOP JENN-AIR JIC4536XS00 "Arrived onsite for the cooktop not working. During testing found that the left side module was not good . Replaced module and was not able to test. Found that the customer has a four prong outlet in the wall. There is a 3 prong power cord hooked up to the cook top. Advised customer to have an electrician come out and change the wall outlet to a 3 prong outlet. ;
Near Kingsland, TX 78639
Paul
Job Details: 07/28/2020
OVEN KITCHENAID KOCE500ESS06 Arrived onsite for a micro/oven combo with the microwave cavity light not working. I found the light bulb burned out. I replaced the bulb and the light is working as designed. Call complete.
Near Austin, TX 78748
Luis
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for a defective defrost thermistor. Defrosted evaporator replaced harness assembly,secured thermistor to correct location on suction line using foil tape and a zip tie secured cover with 4 screws. Ran diagnostics good air flow,changed defrost setting to basic"
Near Austin, TX 78731
Luis
Job Details: 07/28/2020
REFRIGERATOR KITCHENAID KSSC42QTS02 "Arrived on site for no cool. Unit powered on fans running compressor not powering on,good voltage to inverter 120vc and 7vdc diagnosed a defective inverter. Installed a new inverter,powered unit on compressor powered on.
Near Copperas Cove, TX 76522
Tyler
Job Details: 07/28/2020
DRYER AMANA NED4655EW1 Arrived on site for a dryer that I had a timer that we’re not and would not heat. After further inspection I found a timer was stuck and breaker to dryer was also faulty. I replace the timer and tested the unit out. Unit is now heating and functioning as designed. I did inform the customer that if she would have any other issues that she should call electrician out to double check the breaker. Call complete
Near Round Rock, TX 78681
Wesley
Job Details: 07/28/2020
OVEN JENN-AIR JJW2830IL00 Arrived onsite for town upper gasket and replaced gasket with one that had been sent to customer. Advised customer on repair. All checks good.
Near Temple, TX 76502
Al
Job Details: 07/28/2020
DISHWASHER WHIRLPOOL WDT710PAHZ0 Arrived on a 2/2 with a loose handle on a dishwasher.Confirmed and tightened it.Customer satisfied.All water lines were dry at the time of service.Job complete
Near Kingsland, TX 78639
Paul
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL EL88TRRWS03 Arrived onsite for a refrigerator that is leaking water from under the crisper drawers onto the kitchen floor. I found the drain tube restricted. I removed all the water and cleared the tube. Call complete.
Near Marble Falls, TX 78654
Paul
Job Details: 07/28/2020
WASHER MAYTAG MVWX655DW0 "Arrive onsite for a washer to replace the previous diagnosed parts. I replaced the cold water inlet valve and ran the diagnostics cycle. The unit filled properly, completed the cycle, and worked as designed. There were no water leaks present at the time of service. Call complete."
Near Kingsland, TX 78639
Paul
Job Details: 07/28/2020
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived onsite for an ice machine that’s still not making ice after the recirculating pump was replaced. I powered the unit on and tested. The reservoir filled with water but the reservoir drain pump is not working. I watched it during its first cycle and the compressor and condenser fan came and it harvested a slab of ice. I suspect the unit is melting the ice from the reservoir overfilling. I replaced the reservoir drain pump. Call complete.
Near Temple, TX 76504
Al
Job Details: 07/28/2020
DISHWASHER FRIGIDAIRE FBD2400KB12B Arrived to inspect dishwasher not draining.No electricity so I removed and replaced the drain pump.Unit now has a new drain pump.Job complete
Near Round Rock, TX 78665
Kayman
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ Arrived onsite for refrigerator not making ice. Upon inspection and a conversation with the customer I found the diffuser also failing and staying open causing food to freeze on the diffuser side of the RC section. I shifted my focus to the bottom of the freezer door hinge where the water line and electrical connections run through the door. I found 2 or 3 of the wires had broken causing the failed ice maker. will need a new freezer door and diffuser to complete repair. Will need (W11236851) diffuser (WPW10457601) cover (LW11037733) freezer door. Will also need AUTHO for repair.. ; ordrng 1 LW11037733 (dor-fip) and 1 W11236851 (diffuser) and 1 WPW10457601 (support)
Near Coupland, TX 78615
Andy
Job Details: 07/28/2020
MICROWAVE KITCHENAID KOCE500ESS07 "Arrived on site to install previously diagnosed appliance manager, fuse and filter board. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time."
Near Georgetown, TX 78633
Cliff
Job Details: 07/28/2020
WASHER WHIRLPOOL WFW9450WR00 Arrived on site to diagnose a washer that is not completing cycles. Tested all parts and components and found pressure switch and latch assembly both misregistering. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78747
Jacob
Job Details: 07/28/2020
REFRIGERATOR KITCHENAID KFCS22EVMS8 Arrived onsite for unit not making ice. Tested unit. Found that switch inside freezer is bad and rail mullion need to be replaced. Orders parts. Rescheduled with customer. . ; ordrng 1 W11177238 (rail-mulln) and 1 W11396033 (SWITCH )
Near Wimberley, TX 78676
Kevin
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Arrived on site and found ice build up on the right hand side of the freezer. Found an air gap in the door gasket and a small tear. Removed ice replace door gasket and added silicon around perimeter of freezer where liner meets exterior cabinet. Took one picture before and one picture after. No water leaks from connections at time of service, job complete"
Near New Braunfels, TX 78130
Robert
Job Details: 07/28/2020
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on job for complaints of not washing and light on front blinking. Found the door switch not closing properly. Adjusted catch for door. Door now closing properly. No leaks detected at time of service.
Near Austin, TX 78737
Kevin
Job Details: 07/28/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found no saved error codes, customer has video of washer moving and shaking during a load. Sent this video to CS, then ran spin in test 12 and washer is operating normally, took video and also sent to CS. Spoke with techline once cellphone service was available and reported. Discussed correct loading with customer to minimize unbalanced loads. Job complete 7728371651"
Near Georgetown, TX 78633
Cliff
Job Details: 07/28/2020
REFRIGERATOR KITCHENAID KRFC704FSS01 "Arrived on site to perform sealed system repair for refrigerator. Replaced switching valve, compressor, and filter dryer. Verified unit held vacuum and I charged it with proper amount of refrigerant. All is working properly at this time and no leaks were found at time of service."
Near Austin, TX 78724
Eman J.
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Arrived onsite for refrigerator not cooling. Tested system. Could compressor faulty. Ordering compressor W11209866 and drier W11107829 and ordering lock ring kit. ; ordrng 1 LOCKRINGKIT (LOCK RING KIT ) and 1 W11107829 (DRIER ) and 1 W11209866 (compressor)
Near Dripping Springs, TX 78620
Leonardo
Job Details: 07/28/2020
MICROWAVE GE PSB2201NSS01 "Arrived on site to test unit for not heating. Tested unit, switches tested good, found bad magnetron, capacitor, and diode. Replaced mag, cap and diode. Tested unit, unit works good. Job complete."
Near Copperas Cove, TX 76522
Tyler
Job Details: 07/28/2020
DRYER MAYTAG MED6230HW0 Arrived on site for dryer that need a new control board unfortunately when I arrived at Buddy’s to make repair they did not have any power outlet for me to be able to connect a 240 V dryer too. I did double check other hardware and everything seems to be working OK so once they resell the unit the unit should work as designed but I did let them know that because there was no power supply on site that it is not guaranteed but to call us back if they were any other issues. Call complete
Near New Braunfels, TX 78130
Robert
Job Details: 07/28/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on job for complaints of noise. Found blower wheel off again. Replaced wheel and used lock tight on threads.
Near Austin, TX 78754
Scott
Job Details: 07/28/2020
MICROWAVE WHIRLPOOL WMH53520CS6 "Arrived on site ,found connection for humidity sensor broken off control board . Replaced control board . Tested and got door error code next . Found wire broken on interlock . Unable to change interlock due to screws rounded out . Ordering interlock screws . Parts research needed on interlock mounting screws . ; ordrng 2 8169479 (screw)s and 1 PARTSRESEARCH and 1 W10536989 (thermistor)"
Near Austin, TX 78749
Jacob
Job Details: 07/28/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite to replace part ordered by previous tech. Replaced gasket. Unit test good. Let customer know to give gasket sometime to form to cabinet. No issues at this time. Job complete
Near Pflugerville, TX 78660
Andy
Job Details: 07/28/2020
MICROWAVE LG lMV1683ST/00 "Arrived on site for microwave not operating properly. Tested and inspected unit and found failed switch board assembly, control and fuse as well as plugs in incorrect spots from prior company. Removed failed parts and replaced with new and plugged wires in correct spots. Tested unit and all operations are normal. No other repairs are needed at this time."
Near Lakeway, TX 78734
Brandon
Job Details: 07/28/2020
RANGE KITCHENAID KDRP463LSS07 "Arrived on site to remove control for rebuild, on this model, the top needs to be removed in order to access control, found screws that hold the burner heads in place were rusted out, we would have had to drill them out and replace all orifice holders
Near Austin, TX 78746
Luis
Job Details: 07/28/2020
REFRIGERATOR KENMORE 795.7504361
Near Austin, TX 78724
Eman J.
Job Details: 07/28/2020
RANGE WHIRLPOOL WFC150M0EB4 Arrived onsite for previous diagnosed parts. Replaced main harness and control electric. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78705
Leonardo
Job Details: 07/28/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good
Near Granite Shoals, TX 78654
Paul
Job Details: 07/28/2020
RANGE WHIRLPOOL WFE510S0AB0 Arrived onsite for a range with the RF burner only working on high and the oven light not working. Ms stated the oven lamp burns out within minutes of replacing it. I found the RF infinite switch not cycling and staying on from the medium heat setting to the high setting. I replaced the switch and tested the burner. The burner works as designed. I found the oven cavity lamp socket burned up causing the customers bulbs to fail. I replaced the light socket assembly. The light is working as designed. Call complete.
Near Austin, TX 78738
Brandon
Job Details: 07/28/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for customer complaint of unit not completing cycle, found multiple issues, found unit timed out at C1 in diagnostic cycle, found leak coming from drain area. Unit is on a riser and need two techs to remove unit to work on. Will need control, pressure sensor, drain pump, door boot, and pump hose.
Near Austin, TX 78749
Jacob
Job Details: 07/28/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for unit leaking. Looked at unit. Found that cold line to unit was not secured tightly. Tightened cold water hose. Tested unit. No leaks at this time. Job complete
Near Austin, TX 78737
Kevin
Job Details: 07/28/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 arrived on site and disassembled refrigerator and replaced harness to pantry UI, after reconnecting to power all lights have returned and pantry UI is operating. Customer also has a complaint about small puddle of brown water on the left hand side, showed customer weep hole at the bottom of left fresh food door and explained this was where it was coming from and why it happens, took picture.
Near New Braunfels, TX 78130
Robert
Job Details: 07/28/2020
WASHER WHIRLPOOL WETLV27FW0 Arrived on job for complaints of not filling with water. Found the washer only filling in rinse cycle. Found temperature switch not allowing fill in wash cycle will need switch. .; ordrng 1 W11103597 (swtch-temp)
Near Austin, TX 78750
David Z
Job Details: 07/28/2020
REFRIGERATOR KITCHENAID KFXS25RYBL2 Arrived on site to install previously diagnosed icemaker to resolve no ice condition. Installed new icemaker and included harness. Retested and reset fridge. All is now working as designed. Call complete.
Near Austin, TX 78717
Wesley
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for freezer LEd having died. Replaced 1 module. Unit is now lighting properly. All checks good.
Near Austin, TX 78703
Luis
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site for no cool. Removed evaporator cover found partial frost pattern on evaporator diagnosed a refrigerant leak in the system,unit will need a compressor, evaporator,uv drier and process stub
Near Georgetown, TX 78626
Kayman
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived onsite for refrigerator not making ice and not cooling in the RC section. Upon inspection I found the compressor running and a good frost pattern on the evaporator but the evap fan was not running. I replaced the fan motor and it kicked on right away. The customer stated that no water was getting to the dispenser or ice maker. I inspected the valve and water line. Water was passing through the line to the valve but not going from the valve to the dispenser or ice maker. Ordering a valve (WPW10179146). ; ordrng 1 WPW10179146 (valve-inlt)
Near Canyon Lake, TX 78133
Richard
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL GC3NHAXVY01 "Arrived onsite for the refrigerator not cooling. During testing found that the refrigerator is surging on and off causing the evaporator fan to work intermittently. Replaced evap fan, control, bi metal , inverter. And issue was not resolved. Tried to use the display control and it was not working properly. Compressor ohm out good. May need to replace dispenser control . ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 WP2303843 (ref disp cont bd)"
Near Leander, TX 78641
James
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL GI6SARXXF06 Arrived on site and tested operation. Found water dispenser continues to drain after getting water. Found water line not seated completely into new valve. Corrected issue and tested. Dispenser now working properly. Found water also leaking back down from ice maker fill tube. Found fill tube grommet has a hole in it causing poor ice maker performance. Unit will need new ice maker fill tube to complete repair. Turned ice maker off to stop water leaking until repair. ; ordrng 1 W11415785 (FILL TUBE)
Near Round Rock, TX 78664
Kayman
Job Details: 07/28/2020
OVEN WHIRLPOOL WGE745C0FS01 Arrived onsite for oven temps not matching the display. Request for calibration. Upon arrival I put the unit into preheat at 350. With my multi meter thermal lead in the center of the oven rack for best results I recorded the average of 6 temperatures 3 on the high side and 3 on the low due to the fluctuation of the temps during heating. I was not able to test the average because the unit would not reach temp according to the display. But it did reach temp according to my meter. I went to the outlet to test voltage and I found that the outlet was only putting out 120V when 240V is the correct voltage. Advised customer of my findings. Will need to have outlet serviced. Job complete.
Near Killeen, TX 76549
Tyler
Job Details: 07/28/2020
DRYER AMANA NED4655EW1 Arrived on site for dryer making clanking noise when spinning after further inspection I found that the idler pulley within the dryer itself was bent out of place and so I replaced idler pulley and retest the dryer everything is working as designed there’s no more clanking noise. Call complete
Near Austin, TX 78745
Luis
Job Details: 07/28/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no cool. Powered unit on,diagnosed control constantly resetting itself due to a defective main control. Installed a new main control powered unit on compressor and fans powered on.
Near Austin, TX 78738
Brandon
Job Details: 07/28/2020
WASHER MAYTAG MHW5500FW0 "Arrived on site for customer complaint of unit not washing properly, found error codes F8e1 and f0e1, cleared codes and ran diagnostic test cycle, unit passed every test in diagnostic test cycle.
Near Manor, TX 78653
Eman J.
Job Details: 07/28/2020
RANGE AMANA AER6303MFB2 Arrived onsite for range not reaching temp. Tested system. Found harness faulty. Ordering harness main W11458879; ordrng 1 W11458879 (HARNESS MAIN)
Near Briarcliff, TX 78669
Brandon
Job Details: 07/28/2020
DISHWASHER KITCHENAID KDTM354ESS3 "Arrived on site for customer complaint of top rack falling off, found both adjusters broken, I replaced both adjusters, unit tested good.
Near Taylor, TX 76574
Andy
Job Details: 07/28/2020
WASHER WHIRLPOOL WTW8500DW2 Arrived on site for washer leaking water. Tested and inspected unit and found failed water valve leaking. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Lorena, TX 76655
Al
Job Details: 07/28/2020
REFRIGERATOR FRIGIDAIRE FFSS2615TS2 Arrived to inspect side by side refrigerator with now several rust stains on unit freezer and refrigerator doors.I photographed the rusted stains on both compartments.Ordering authorization for both doors and ordering doors if approved.Office to reschedule with customer for return service for PSP parts.Needs more work.; ordrng 1 807460053 (FREEZER DOOR COMPLETE ) and 1 807460176 (DIP REFRIGERATOR DOOR COMPLETE )
Near Copperas Cove, TX 76522
Tyler
Job Details: 07/28/2020
WASHER WHIRLPOOL MVWB855DC3 Arrived on site for washer that would not drain properly. After further inspection and running diagnostics I found that the drain motor itself Had bad bearings so I replace a drain pump and retest of the unit there were no leaks before during or after repair and unit is now working as designed. Call complete
Near Canyon Lake, TX 78133
Richard
Job Details: 07/28/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for the refrigerator ice maker not making ice. Ran diagnostics and found error code E5 for a bad ice maker thermistor. Replaced ice maker and it tested good and filled with water. Ice box fan tested good as well also did a reset on the refrigerator after replacing ice maker. Complete
Near Austin, TX 78745
Jacob
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL WRT112CZJW00 Arrived onsite for unit not cooling/freezing properly. Tested unit. Found sealed system issue. Submitted sealed system check list. Ordered parts. Office to reschedule. .; ordrng 1 W11107829 (DRIER) and 1 W11370574 (COMPRESSOR )
Near Burnet, TX 78611
Paul
Job Details: 07/28/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for a washer making a humming noise and nothing else works. I found the tub full of water and the pump humming but not running. I replaced the pump and tested the unit in the automatic diagnostics cycle. The unit completed the cycle and is working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78731
David Z
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL JBL2088HES Arrived on site to installed end cap to resolve broken pantry lid. Installed new right side end cap. Retested and all is now working as designed.
Near Austin, TX 78717
Wesley
Job Details: 07/28/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site and found motor dead. Ordering sump and motor, advised customer on the repair needed. Office to reschedule.; ordrng 1 W11085683 (pump&motor)"
Near Florence, TX 76527
Tyler
Job Details: 07/28/2020
WASHER GE GUD27ESSM1WW "Arrived on site to repair dear casing. After disassembling and getting new keys ready for insulation I found that I had a hard time getting the washer not that holds the gear case on the inside of the tub out. After some time trying to remove the washer not I was unable to proceed any further with repair we will need to come back with a new outer tub as well as innertub part numbers to be ordered for those are listed below and we do need to verify and research that these part numbers come with the inner and outer tub (WH49X27327, WH49X27329) we will also need to bring back with us a GE washer nut tool to remove inner washer nut from the gear case Office to reschedule after verifying that we can get access to both tubs that we need; ordrng 1 GEWASHERTOOL (TOOL) and 1 WH49X27327 (kit basket 27 hub nu) and 1 WH49X27329 (kit tub 27 hub nut w)"
Near Austin, TX 78739
Leonardo
Job Details: 07/28/2020
OVEN GE JT5000SF3SS "Arrived on site to replace fan cover and convection fan duct from previous diagnosis. Replaced fan cover and convection fan duct. Tested unit, unit still making small rattling not as loud. Rattling does not affect the operation of the unit."
Near Canyon Lake, TX 78133
Richard
Job Details: 07/28/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for the dishwasher not drying. Ran diagnostics and found no issues with the dishwasher. Heater is working just fine. Advised customer on care and operation of dishwasher. Complete
Near Round Rock, TX 78665
Andy
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site to install previously diagnosed controls, removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near Lorena, TX 76655
Al
Job Details: 07/28/2020
WASHER MAYTAG MVWB765FW3 Arrived to inspect same LF error code.Confirmed the complaint and found the housing valve defective.Removed and replaced it.Reassembled and unit tested as designed.Job complete
Near Jonestown, TX 78645
Lou
Job Details: 07/28/2020
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F3E1. Cleared the code and continued with testing. Unit operated as designed. Following the tech sheet for the error code, I found that the control has the proper VDC (5+) at the J28 connector. I removed and replaced the level sensor switch ad retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near San Marcos, TX 78666
Jacob
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived onsite to replace parts ordered by previous tech. Replaced valve. But could not replace fill valve, valve sent was not correct one. Office to reschedule.; ordrng 1 RESEARCH (FILL TUBE)"
Near Canyon Lake, TX 78133
Richard
Job Details: 07/28/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived onsite for the refrigerator door switches not working properly. Ran diagnostics and found that the main control board is not relaying to the UI that the doors are a open or closed in diagnostics.
Near Austin, TX 78728
David Z
Job Details: 07/28/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to install previous diagnosed parts. Installed console, inner door, lamp bulb. Retested and door is good now, but bulb still isn’t coming on for microwave. Ordering another bulb, housing, and controls. ; ordrng 1 W10886919 (lmp-basles) and 1 W11261167 (cntrl-elec) and 1 W11325603 (CONTROL) and 1 WPW10490593 (housng-lmp)"
Near Temple, TX 76502
Al
Job Details: 07/28/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived to inspect ice maker issues.Ran test 56 and there were no reports.Ice maker motor lost home position.Removed and replaced the ice maker and fan.Reassembled and unit tested as designed.
Near Taylor, TX 76574
Andy
Job Details: 07/28/2020
DRYER MAYTAG MEDB725BW0 Arrived on site to install previously diagnosed element and Thrmst-fix. Removed failed parts and replaced with new. Tested unit and all operations are normal.
Near , TX 78669
Brandon
Job Details: 07/28/2020
VENTHOOD UNKNOWN WVU37UC6FS1 "Arrived on site for customer complaint of noise issue when fan was running, found fan blade was hitting the duct work, I adjusted the duct, unit tested good."
Near Liberty Hill, TX 78642
James
Job Details: 07/28/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site and installed new sump and motor assembly. Rand diagnostics and found unit tests good and all water connections dry at time of service. Job complete