Near Wimberley, TX 78676
Robert
Job Details: 05/19/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 arrived on job for complaints of noise and leaks. Found the Evaporator cover blockage in ice. Cover needs to thaw properly to prevent damage customer will thaw and call back to reschedule.
Near Lorena, TX 76655
Jonathan M
Job Details: 05/19/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for refrigerator that’s making a noise and is not loading properly. Inspected unit and work area. Ran unit through diagnostics and checked all fans, damper control, and compressor. The only noise that was sort of like what they heard was the air baffle control. Customer alsoexplained that the secondary million bin covers had been bent and broken in the dishwasher. They asked for replacement. Replaced freezer light module and found one of the refrigerator lights go out. Replaced refrigerator light and unit lit up as designed. Ordering bin and air damper control and office will need to contact customer for reschedule date due to the bin being out of stock; ordrng 1 W11175820 (bin) and 1 WPW10248595 (control)"
Near Austin, TX 78745
Jacob
Job Details: 05/19/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived onsite for gasket to unit not sealing correctly. Looked at unit. Noticed near the bottom of the door. The gasket was not sealing correctly. Did not have the correct part for fix. Ordered part. Office to reschedule.; ordrng 1 W11390104 (DOOR-FIP)
Near Kyle, TX 78640
Robert
Job Details: 05/19/2020
DRYER MAYTAG MEDC465HW0 Arrived on job for complaints of too long to dry. Found air flow out of dryer good. Pulled lint screen and found lint on wrong side of screen from blow back. Disconnected vent and now air flow normal.
Near Austin, TX 78748
Kevin
Job Details: 05/19/2020
WASHER GE GCWN300M2WS "Right on site and inspected washer and found it is leaning to the left significantly, took one picture. This is causing the basket to be off-center and to make contact with interior of cabinet while spinning. Corrected level and it is now operating normal. Also found no incoming hot water And incoming cold water pressure is weak. Customer says they are having weak water pressure in the home. Water valves would need to be replaced if issue continues once water pressure in the home is corrected."
Near Leander, TX 78641
Lou
Job Details: 05/19/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed the unit in diagnostics showing no error codes. Tested unit and it operated as designed with no leaks. Customer advised the water was coming from the left bottom corner of the door. I removed the outer door panel and found old water residue around the fan motor housing. I am ordering the fan assembly, deflector, element (due to corrosion) and wire harness (just in case) due to the fan connector being corroded. No water leaks observed during service.; ordrng 1 W10518394 (heater) and 1 W10919642 (harns-wire) and 1 WPW10195032 (deflector) and 1 WPW10469574 (vent asm)"
Near Austin, TX 78757
Jacob
Job Details: 05/19/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for unit not turning on. Tested unit found that the control board had failed. Did not have with me. Will need to bring back for fix. Rescheduled with customer.
Near , TX 78669
Brandon
Job Details: 05/19/2020
REFRIGERATOR KITCHENAID KURR204ESB01 "Arrived on site for customer complaint of damage to door, found damage on right bottom corner of door wrap, ordering door wrap. ; ordrng 1 W11164089 (DOOR WRAP)"
Near Austin, TX 78724
Eman J.
Job Details: 05/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived onsite for refrigerator not cooling. Tested system found a ball of ice on the top left part of the evaporator. Tested system found that evap fan isn’t working. Ordering evap fan blade WP2169142, bushing WP2176759, evap fan motor WP2315549. Scheduled customer. ; ordrng 1 WP2169142 (evaporator fan blade) and 1 WP2176759 (bushing) and 1 WP2315549 (evap fan motor)"
Near Wimberley, TX 78676
Robert
Job Details: 05/19/2020
REFRIGERATOR KITCHENAID KRFC704FBS01 Arrived on job to install fill tube. After pulling refrigerator out for access to fill hose discovered cover they has sensor for door broken will need replacement cover. ; ordrng 1 W11225850 (COVER )
Near San Marcos, TX 78666
Jacob
Job Details: 05/18/2020
DRYER WHIRLPOOL PSEUDO
Near New Braunfels, TX 78132
Richard
Job Details: 05/18/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived onsite for the frost build up in the freezer. During installation of freezer door found that the bottom freezer drawer was not installed correctly and the sprocket bar was not installed correctly as well which was causing the door to not close properly. Re installed all freezer components correctly and installed new door and refrigerator tested fine. Freezer door closing properly and sealing. Complete
Near Dripping Springs, TX 78620
Robert
Job Details: 05/18/2020
VENTHOOD THERMADOR CVS245CS Arrived on job for complaints of fan not working and slow choppy movements of down draft. Found the control board shorted. The control needed is located under up down button. ; ordrng 1 CONTROLBOARD (LOCATED UNDER UP DOWN BUTTON)
Near Austin, TX 78701
Jacob
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for damaged door. Looked at unit. Door did have damage. Replaced door. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78701
Wesley
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite and replaced damaged handle. All else checks good. Cosmetically correct.
Near Austin, TX 78734
Paul
Job Details: 05/18/2020
DISHWASHER KITCHENAID kude70fxss4 "Arrived onsite for a dishwasher not cleaning the dishes well and the rack is broken and not staying up. I found the left adjuster broken because the positioned broke. The left adjuster and positioned need to be replaced. Ms also stated all the selections on the control panel don’t work. I found the pro dry selection not working. The control panel will also need to be replaced. Ordering parts authorization, WPW10195840 POSITIONER & WPW10481144 PANEL-CNTL.; ordrng 1 AUTHORIZATION (PARTS AUTHORIZATION ) and 1 WPW10195840 (POSITIONER) and 1 WPW10481144 (PANEL-CNTL)"
Near Spicewood, TX 78669
Brandon
Job Details: 05/18/2020
DISHWASHER WHIRLPOOL WDF760SADB2 "Arrived on site for customer complaint of unit leaking, found leak coming from debris between gasket and tub frame. Found dispenser gasket leaking as well, ordering dispenser. ; ordrng 1 W10620296 (detergent dispenser)"
Near Austin, TX 78731
Wesley
Job Details: 05/18/2020
ICE MACHINE KITCHENAID KUID308HPS
Near Austin, TX 78723
Luis
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for unit not dispensing cubbed ice. Removed bin,tested solenoid,solenoid engaging correctly for cubbed and crushed ice,diagnosed a defective lever on ice bin. Replaced ice bin assembly called tech support to verify file #7727835709"
Near Austin, TX 78701
Jacob
Job Details: 05/18/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite to replace fan and blower housing. Adjusted housing to blower housing. Tested unit. No noise at this time. Job complete
Near Round Rock, TX 78681
Andy
Job Details: 05/18/2020
ICE MACHINE KITCHENAID KUIC15PRXS2 Arrived on site to install previously diagnosed tube and water pan. Removed failed parts and replaced with new. Tested unit and is still dripping from Reservoir pump. No other repairs are to be done at this time.
Near Hubbard, TX 76648
Jonathan M
Job Details: 05/18/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site for washer that won’t drain and won’t start cycles. Inspected unit and work area. Placed in service diagnostics and found an F5E2 (lid lock will not lock or lid lock failure), F5 E3 (lid lock will not unlock), F5 E1 (lid switch fault/lid open when start pressed) error codes. Replaced lid lock assembly and found bezel slightly cracked. Tested unit and unit would still not lock the lid. Inspected lid and found front right corner warped and not touching the top of the washer. Ordering lid and bezel to complete repairs and office will need to order lid due to it being out of stock and contact the customer about a reschedule date. ; ordrng 1 W11237158 (bezel) and 1 W11256781 (lid)"
Near Georgetown, TX 78626
James
Job Details: 05/18/2020
REFRIGERATOR GE PDS22SBSBLSS Arrived on site and tested operation. Found ui blank and not responding. Accessed rear of unit and found power cord has been spliced on with reversed polarity. Corrected wiring issue but controls have been damaged. Upon further inspection I found the condenser corroded and visibly failed. Unit would not be cost effective to repair due to multiple failures. Job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 05/18/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site to install pump for not operating, replaced pump and tested. No leaks or issue. Complete"
Near Austin, TX 78750
Paul
Job Details: 05/18/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived onsite for a refrigerator not cooling in the RC correctly. I checked the RC thermistors and found the evaporator thermistor at -2 degrees and the FC thermistor showing 39 degrees with the compartment temp at 58 degrees at the upper shelf. I checked the temp at the thermistor with my air probe and it showed 38 degrees so the RC thermistor is registering within range. I found frost on the exterior of the cover and by the thermistor indicating the coil is frosted up again. I tested the fans and they were running but didn’t seem to be running at full speed. I checked voltage to the fans from the main control and it was only sending 7VDC and should have been 12.7VDC. I changed out the main control. I checked the drain tube and found a large air gap allowing warm air to enter the evaporator causing the frosting issue. I sealed the drain tube. I explained to the customer that the unit would clear itself over time or explained they could defrost the
Near Georgetown, TX 78628
David S
Job Details: 05/18/2020
REFRIGERATOR MAYTAG MBR2256KES "Arrived on site for fridge not cooling. I spoke with the customer about the original symptoms of the unit. C us timer stated the unit started by not cooling in the freezer, and than the fresh food section wasn’t cooling. I gained access to the compressor in the back. I plugged the unit in and did an amp draw on the compressor, I am showing .4 amps. Ok tested the voltage to the compressor and it shows 120v, I swapped in my good start device and the compressor still didn’t turn on and showed a .4 amp draw. The unit has a bad compressor and will need to be replaced. I am ordering a CNOTE for authorization, CNOTE for a sealed system tech and 2 hours. I am also ordering a compresso W10160407 r, dryer WPW10143759, access valve W10913906, and the evaporator 12001919 just Incase. He office will schedule a return visit; ordrng 1 12001919 (evaporator) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (SEALED SYSTEM) and 1 CNOTE (2 HOURS) and 1 W10160407 (compressor) and 1
Near Cedar Park, TX 78613
Lou
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived on site to install previously diagnosed and ordered parts. Due to the RC ice maker intermittently dispensing too much water and flooding the fridge with water, I was to remove and replace the ice maker, UI, & HV control. When I went to replace the ice maker, I found where the fill tube heater had shorted and burnt the fill tube and ice box cover and the cover was cracked. Also found where the cabinet above the ice maker in the area of the fill tube had burn marks but was not damaged beyond repair. I advised the customer of my findings and am ordering the fill tube heater, fill tube, icebox cover and will return with previously diagnosed parts. No water leaks observed during service.; ordrng 1 W10760808 (heater) and 1 W10815476 (tube-water) and 1 WPW10598013 (cover)"
Near Salado, TX 76571
David S
Job Details: 05/18/2020
OVEN KITCHENAID KEBS209BSS01 Arrived on site for oven showing fault code F3E1. I inspected the unit and work I gained access to the lower oven temperature sensor found sensor with in range. (1k ohm to 1.2k ohms). I powered the unit back on and checked the display temperature. Temperature displayed was correct. I cleared the fault code and tested the unit.unit operated as designed. Unit started working after power cycling. Job complete.
Near Round Rock, TX 78665
Scott
Job Details: 05/18/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for f6f8 error again . Found unit will need micro appliance manager . . ; ordrng 1 W11398764 and 1 WPW10586836 (cntrl-elec)
Near Georgetown, TX 78626
Lou
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect refrigerator tripping breaker. Upon further inspection, customer advised that they recently had solar panels installed and since the refrigerator has been tripping the breaker. Also advised that the solar panel people have inspected the panels and wiring and an electrician has changed out the breaker. I checked voltage at the outlet and got 123V. Placed unit in diagnostics and tested the compressor, defrost element, and ice maker and the unit operated as designed and could not duplicate complaint. I inspected the power cord for any years or breaks and found none and it is wired correctly. Contacted techline and spoke to Bruce and advised of my findings. Bruce advises that the unit should NOT be on a GFCI/gfi breaker or outlet. He had me test amp draw to the compressor and I got .90amps. Bruce advised that the unit is operating as designed and is not the source of the problem. Provided file #7727836470. While putting the ba
Near Killeen, TX 76542
Al
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived to inspect ice underneath the bottom drawer.Confirmed the complaint and found the drain tube was clogged. Used my steamer to clear the drain tube.Used the adhesive to seal the tube at the drain pan.Unit now drains as designed into the drain pan.All water lines were dry at the end of service.Job complete
Near Georgetown, TX 78626
Lou
Job Details: 05/18/2020
WASHER ESTATE TAWS750PQ0 "Arrived on site to inspect washer not working. Upon further inspection, I attempted to start the unit and it failed. I verified the breaker wasn’t tripped and verified voltage to unit. When I removed the console, I found the door switch had shorted itself out.
Near Round Rock, TX 78665
Scott
Job Details: 05/18/2020
DRYER MAYTAG MEDB765FW0 Arrived on service for no heat dryer . After testing heater and thermostats found relay on control stuck . Replaced control and unit is now heating . No lint buildup at time of service .job complete .
Near Leander, TX 78641
Lou
Job Details: 05/18/2020
MICROWAVE WHIRLPOOL WMH75021HZ1 "Arrived on site to inspect microwave control panel buttons not working. Upon further inspection, I found the unit door panel’s separating and the control panel separating from the user interface. I removed and replaced the unit door and tested and it’s operating as designed. Job completed. Made recommendations for cleaning vent filters and where to purchase."
Near Marble Falls, TX 78654
Keith D.
Job Details: 05/18/2020
ICE MACHINE WHIRLPOOL GI15PDXZS1 Arrived onsite and tested operation found unit working properly as designed. Made customer aware that they have a water supply issue and will need and plumber to come and check for issues
Near Georgetown, TX 78626
Lou
Job Details: 05/18/2020
REFRIGERATOR GE PFSS9PKYBSS "Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=42 degrees on setting of minus 6 and RC=49 degrees on setting of 34 degrees. I checked the compressor and it was extremely hot. Tested amp draw and got .36-.44amps when it should be in the range of 1.2-1.5amps. Checked the FC evaporator and found no frost pattern. Advised customer of my findings and advised the unit would need a sealed system repair completed.I am ordering the compressor, dryer, access valve, both evaporatorsCNOTE-2 HOUR JOB, CNOTE-OFFICE TO SCHEDULE RETURN SERVICE and CNOTE-PLACE ON CANCELLATION LIST. No water leaks observed during service.; ordrng 1 TJ90SF8404 (ACCESS VALVE ) and 1 WPW10143759 (dryer) and 1 WR85X10096 (evap fz) and 1 WR85X10136 (asm evap ref) and 1 WR87X10208 (compressor)"
Near Kyle, TX 78640
Leonardo
Job Details: 05/18/2020
DISHWASHER FRIGIDAIRE FBD2400KB9B Arrived on site to test unit for unit filling with water even when they don’t use it. Found customer had water filtration system under sink. Found filtration system draining to same connection of drain hose making water go in to unit. Advised customer to reroute the filtration system. Job complete.
Near Round Rock, TX 78681
Paul
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Arrived onsite for a refrigerator that still not cooling properly in the RC. I found the fan running properly when I arrived. I tested the RC temp when I walked in and found it at 43 degrees with the sealed system components running. I monitored the temp in the RC with the control set to the coldest setting. The temp would not drop below 43 degrees. I checked the temp out of the air inlet into the RC and found it at 1.4 degrees. The customer had the refrigerator in the corner so I pulled it out and inspected the door gasket. I found a large air gap on the left hinge side. The customer stated the door had been reversed. I heated the gasket and remolded it to seal against the chassis. I instructed the customer to not open the door until the next day to allow the gasket time to get cold and hold its shape. Call complete.
Near Andice, TX 78628
Scott
Job Details: 05/18/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for sand and grit in dish washer . Found some very fine particulates in tub , almost consistency of dust . Home is in new neighborhood under construction. Ran diagnostics, no error codes and unit is performing normally. Did inform customer this is normal for newly developing neighborhoods . Recommended running hot water tap first before dishwasher to help flush out pipes out . No water leaks detected at time of service. Job complete."
Near Killeen, TX 76549
Al
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived to inspect lighting issues in freezer and refrigerator compartment. Verified the complaint and disassembled the freezer section to access the module.As soon as I attempted to disconnect the module I noticed the plug was not visible.I was logged into the cabinet.I used my fine tip screwdriver to disconnect the plug to the module and the connection disappeared into the ceiling of the cabinet.Attempted to free the connection, but the wire from the cabinet continued to break off and get damaged.I called whirlpool tech line and spoke with ROBERT at Whirlpool Tech line SR#7727842256Advised him of the complaint
Near Austin, TX 78748
Leonardo
Job Details: 05/18/2020
OVEN KITCHENAID KGRA806PBL02 Arrived on site to test unit for oven locked and not working test unit as foud bad thrmstfix.Test unit and unit test good job complete.
Near Hutto, TX 78634
Scott
Job Details: 05/18/2020
REFRIGERATOR LG LFX31925SW/02 "Arrived on site for both sections at room temp . Found oil leaking out from under fresh food evap . Compressor is running but no frost patterns . Ordering both evaps ,compressor ( will need parts research on that ) , 3 way valve , Jig , Uv drier , service port .autho . Weigh 3 hrs ; ordrng 1 3HR and 1 ADL73341310 (EVAP) and 1 ADL73341411 (EVAP) and 1 AJU34510512 (VALVE ) and 1 AUTHO and 1 JIG and 1 PARTSRESEARCHCOMPRESSOR and 1 SERVICEPORT and 1 UVDRIER"
Near Austin, TX 78754
Jacob
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB01 Arrived onsite for unit making noise. Heard a little bit of a noise from the compressor. Used pads to help isolate noise. No abnormally loud noises. Unit test good. No leaks at this time. Job complete
Near Georgetown, TX 78626
James
Job Details: 05/18/2020
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on site and tested operation. Found water leaking from drain tube connection under unit. Found tube end has been crushed. Installed new drain tube and tested operation. Unit tests good and no leaks found after repair. Job complete
Near Austin, TX 78734
Paul
Job Details: 05/18/2020
MICROWAVE BOSCH HMB5050/01 "Arrived onsite for a microwave that ideas to respond and when the door is opened the turntable runs. I found the turntable, fan, and light coming on when the door was opened. I found the door switches good indicating voltage feedback from stuck relays on the control.Call complete."
Near Austin, TX 78727
David S
Job Details: 05/18/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site to install previous diagnosed part. I removed the old dryer door inner panel and replaced new, with a new gasket and door latch. I tested the door operations, door operated and sealed as designed."
Near New Braunfels, TX 78132
Noah D
Job Details: 05/18/2020
DRYER WHIRLPOOL WED7500GC0 "Arrived on site to inspect dryer for not drying correctly upon inspection found the airflow working as well as the heating element, heat was not as high as I would like, replaced thermal fuse and retested. Good element glow and smell. Complete"
Near Bee Cave, TX 78733
Leonardo
Job Details: 05/18/2020
COOKTOP WHIRLPOOL KCGS556ESS02 Arrived on site to test unit for flames to low. Test unit and found bad regulator. Replaced regulator test unit and unit test good job complete.
Near New Braunfels, TX 78130
Luis
Job Details: 05/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no cool. Removed fresh food cover,found oil on right side of evaporator due to manufacture installing thermistor clip which caused metal clip to pierce evaporator,due to leak oil damaged housing,cover and drip pan. Ordering all parts to complete repair job will need 2 hrs ; ordrng 1 2HRS and 1 W10503486 (HOUSING FOR EVAPORATOR ) and 1 W10836964 (DRIP PAN) and 1 W11116006 (EVAPORATOR ) and 1 W11256332 (COVER)"
Near Pflugerville, TX 78660
David S
Job Details: 05/18/2020
DRYER WHIRLPOOL WED4800BQ1 "Arrived on site for dryer not heating. I inspected the unit and work area. I gained access to the thermal fuse and found it has failed. I am ordering a thermal fuse WP3392519 to repair the unit. I am also order the heating element 279838, thermal cut off 279816, and both thermostats WP3387134, WP3977767 just Incase.; ordrng 1 279816 (thermal cut off hi) and 1 279838 (element,heater) and 1 WP3387134 (thrmst-fix) and 1 WP3392519 (thermal fuse) and 1 WP3977767 (thrmst-fix)"
Near Austin, TX 78702
Jacob
Job Details: 05/18/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived onsite for unit not cooling. Tested unit. Found that compressor is not turning on. Called Techline. Let them know of findings. Suggested to change inverter board and compressor. Got SR#7727838753. Submitted sealed system check list. Ordered parts. Office to reschedule ; ordrng 1 W10832994 (compressor) and 1 W11087200 (invrtr-box) and 1 W11094466 (valve) and 1 WPW10143759 (dryer)
Near Austin, TX 78747
Luis
Job Details: 05/18/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site for ice build up in freezer. Ran diagnostics all test passed,ran fan test all passed,thermistor test all passed. Checked door seal good adjusted height of door to allow better seal against liner."
Near Hutto, TX 78634
David S
Job Details: 05/18/2020
DRYER AMANA NED4655EW1 "Arrived on site for dryer timer not advancing. I inspected the unit and work area, I found the timer not advancing past 20. I removed the old timer and replaced with new. I set the timer to just before 20 and ran the unit until it advanced past 20. Unit is operating as designed. Job complete."
Near New Braunfels, TX 78132
Richard
Job Details: 05/18/2020
DRYER MAYTAG MEDB855C3 Arrived onsite for the dryer making a noise. During testing found that the noise is coming from the blower wheel. Took dryer apart and found debris inside the blower wheel housing. Removed debris and dryer tested good. Complete
Near Austin, TX 78702
Jacob
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS02 Arrived onsite for unit leaking. Tested unit. Could not find leak at this time. Unit working as designed. Job complete
Near Austin, TX 78728
Wesley
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite and found unit operating as designed but ice container got stuck. Removed ice container and advised customer on use and care and other maintenance.
Near Georgetown, TX 78633
James
Job Details: 05/18/2020
REFRIGERATOR KENMORE 795.7316561 Arrived on site and tested operation. Found unit low on refrigerant. Inspected for uv dye with uv light and found no visible leaks. Unit has an internal leak in cabinet Job complete
Near New Braunfels, TX 78130
Luis
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for no light in freezer and vibration noise. Adjusted condenser coils at bottom of unit vibration noise no longer present,found moisture in light switch,remove moisture in switch tested switch operation,lights working correctly"
Near Round Rock, TX 78665
Scott
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for light issues. Freezer light and some fresh food lights were out . Replaced the led module in freezer . All lights are coming on . No water leaks detected at time of service. Job complete.
Near Granger, TX 76530
James
Job Details: 05/18/2020
FREEZER FRIGIDAIRE MFU17F3GWO Arrived on site and tested operation. Found unit not cooling and compressor very hot. Found sealed system has leaked through heat exchanger due to corrosion on copper lines. Unit will need new compressor and evaporator and heat exchanger to repair due to system being contaminated from suction side leak. Office to schedule 3 hour SS repair and get AUTHO. ; ordrng 1 216195900 (evaporator) and 1 297441700 (heat exchanger) and 1 5303305677 (drier/filter) and 1 5304511983 (COMPRESSOR) and 1 AUTHO (AUTHO) and 1 CNOTE (3 HR SS) and 1 TJ90SF8404 (STUB)
Near Round Rock, TX 78665
Scott
Job Details: 05/18/2020
WASHER MAYTAG MVWB765FC1 Arrived on site for washer making noise . Found gear case failing . Replaced gearcase . Ran calibration and diagnostics wash . All checked normal . No water leaks detected at time of service . Job complete .
Near New Braunfels, TX 78130
Luis
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for no cool in fresh food compartment. Ran diagnostics all test passed,removed light enclosure,ohmed thermistor,thermistor reading 15k @60. Called tech support per tech support incorrect thermistor was installed. Installed a new thermistor,power cycled unit,let unit run good air flow entering fresh food compartment. File #7727841599"
Near Temple, TX 76502
David S
Job Details: 05/18/2020
REFRIGERATOR GE GFE26GSHESS "Arrived on site for fridge leaking. I inspected the unit and work area, I found the bottom of the freezer was covered in ice and the drain pan is covered in ice also. I steamed out the ice and gained access to the drain tube. I removed the tube and cleaned the restriction in the drain tube. Once everything was cleared out I inspected the evap and evap fan. There was no ice build up on the evap or fan. The problem was the restricted drain tube. Unit is operating as designed. Job complete."
Near Round Rock, TX 78681
David S
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRS571CIHB00 "Arrived on site for icemaker not working. I inspected the unit and work area. I ran test 44 and it showed code 23 harvest cycle off faulty switch or motor. I checked the ice bin switch, the on/off switch, both are working as designed. I swapped in the new icemaker and ran the test again still same code. I inspected the repaired wire the customer told me about at the bottom. I redid my the connections, and tested for continuity, I am getting good continuity. Test 44 still showed the same code. I placed their original icemaker back in the unit. I will need to order he HV control W11035841 to complete the repair.
Near Leander, TX 78641
Lou
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site to inspect refrigerator water line freezing. Upon further inspection, customer advised that they are finding a small puddle of water inside the freezer bottom on occasion. I checked the FC evap and found no ice and no water in the bottom of the cabinet. When I went to pull the unit out to check the drain tube, I found water on the left side of the chassis near the FC door. I checked the RC evaporator and found a large block of ice on the RC bottom. When I removed the drain tube, I found it blocked as water came out at the top. I cleaned the tube out and a piece of food came out of it. Reinstalled the drain tube and placed a bead of silicone around it to seal the gap between it and the chassis. Removed the ice/water from the RC section and found the evap drain pan badly bowed in the center. I am ordering the drain pan and office to schedule return service. No water leaks at the end of service.; ordrng 1 CNOTE (OFFICE TO SCHEDULE RETUR
Near Manchaca, TX 78652
Luis
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for no cool in fresh food. Ran diagnostics test 4 evaporator frosted correctly,ran 39 thermistor reading open diagnosed unit will need fan motor that includes thermistor,installed new fan assembly,secured thermistor to correct location on suction line using foil tape and a zip tie secured cover with 4 screws.
Near New Braunfels, TX 78132
Richard
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for the refrigerator ice maker not making ice. Upon arrival found that the ice bin was full of ice. Ran diagnostics and found no error codes and ran all ice maker tests and all functions tested fine. Did find that the refrigerator does have a gfci breaker so advised customer to have a standard breaker installed due to the fact that it could cause intermittent issues. Called tech line to document my findings. Sr# 7727836261.
Near Austin, TX 78759
Wesley
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL KFCS22EVMS8 Arrived onsite and found failed icemaker motor. Performed repair. All checks good. Unit is now filling and setting in home position.
Near Austin, TX 78726
Paul
Job Details: 05/18/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the RH refrigerator door and upper hinge. Ordering W10866163 GLIDE.; ordrng 1 W10866163 (GLIDE)
Near Killeen, TX 76549
Al
Job Details: 05/18/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived to inspect washer not allowing water in.Tested the unit and tests showed the valve was defective.Removed and replaced the valve and unit tested as designed.All water lines were dry at the end of service.Job complete
Near New Braunfels, TX 78130
Richard
Job Details: 05/18/2020
WASHER GE WCVH480062WW Arrived onsite for the washer not working.
Near Austin, TX 78732
Paul
Job Details: 05/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for a refrigerator that has freezer temp issues again and is making a knocking noise. I found the outer 4” around the coil frosted solid and the inner parts of the coil clear. I found the drip pan completely frozen over and not draining. I defrosted the coil and while doing so found the drain tube not clearing. I removed the drain tube and cleared a restriction. I sealed the drain tube back in place.Call complete.
Near Austin, TX 78752
Eman J.
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived onsite for refrigerator leaking. Tested system found that the water hose is faulty.
Near Killeen, TX 76542
Al
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived to inspect customers complaint of drawer not closing properly.Replaced the drawer with the new drawer and new part fit the exact same as the previous.I explained the drawer was simply a storage and wasn’t designed to fit like the actual deli drawer.Customer accepted advised and opted not to accepted new parts.All water lines were dry at the time of service.Job complete
Near Austin, TX 78731
Wesley
Job Details: 05/18/2020
ICE MACHINE KITCHENAID KUID308ESS1 Arrived onsite to test unit not producing well. Tested and found unit pumps and water working as designed. Also condenser fan is running. Found after adjusting water level sensor and fixing door issue. Ice is producing perfectly watched one batch drop.
Near Austin, TX 78739
Leonardo
Job Details: 05/18/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to unit for console not responding. Found console not allowing you to hit enter. Replaced console test unit as unit test good job complete.
Near Lorena, TX 76655
Jonathan M
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for refrigerator that still not making ice. Inspected unit and work area. Place unit and service diagnostics and tested both thermistors, icemaker harvest, and Waterfill test. The Waterfill test would not activate but all others passed. Removed icemaker cover and found ice buildup at the top of the fill tube. Removed ice and tested the fill test again. Unit began to fill. I called Techline and spoke to Andrew Sr# 7727633865. He advised that if the water was under filled into the icemaker that the thermistor would not be satisfied by the proper temperature and advise not to make any repairs. He advised if the customer called back that we were going to need to run all tests again and there could be an intermittent issue with the harness going to the icemaker. Call complete. All right"
Near Pflugerville, TX 78660
Leonardo
Job Details: 05/18/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit not draining. Test unit and found drain motor not working. Replaced drain motor test unit and unit test good job complete. No leaks present at this time.
Near Buda, TX 78610
Richard
Job Details: 05/18/2020
OVEN WHIRLPOOL MGT8800FZ00 Arrived onsite for the range burners not igniting. During testing found that the spark module was bad. Replaced module and burners tested good. Complete
Near Georgetown, TX 78633
James
Job Details: 05/18/2020
RANGE GE JSP42DN2BB Arrived on site and tested components of bake and broil system. Verified proper voltage to elements. Unit has failed control. Installed new control and tested operation. Unit tests good. Job complete
Near Buda, TX 78610
Leonardo
Job Details: 05/18/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit leaving white film on dishes. Found dispenser not dispensing jet dry. Replaced dispenser test unit and unit test good job complete.
Near Killeen, TX 76549
Al
Job Details: 05/18/2020
DRYER WHIRLPOOL MEDC465HW0 Arrived to inspect dryer that won’t stay running once PTS is activated.Confirmed the complaint and found the PTS and door switch defective.Removed and replaced both.Reassembled and unit tested as designed.Customer Satisfied.Job complete
Near Round Rock, TX 78665
Andy
Job Details: 05/18/2020
DRYER MAYTAG MEDC215EW1 Arrived on site for dryer tripping breaker. Tested and inspected unit and found power cord miss wired. Wired correctly (See SD-QuickPics) and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No other repairs are needed at this time.
Near Austin, TX 78721
Eman J.
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite to replace previous diagnosed parts. Replaced control board. Tested system. Everything works as designed. Job complete
Near Austin, TX 78723
Luis
Job Details: 05/18/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 "Arrived on site for no water. Found deli control not operational and not responsive,disconnected deli control power cycled unit tested water dispenser working diagnosed unit will need a deli control called ordrng 1 W10807593 (DELI CONTROL)"
Near Georgetown, TX 78633
James
Job Details: 05/18/2020
DISHWASHER KITCHENAID KDFE204ESS0 Arrived on site and tested operation. Found fault for fill valve and drain pump electrical fault and float switch stuck open fault. Tested components and found no shorts in components and all functions test good. Unit has failed circuit in main control.. Installed new control and tested operation. Unit tests good. Job complete
Near New Braunfels, TX 78130
Richard
Job Details: 05/18/2020
WASHER WHIRLPOOL MVWX655DW1 Arrived onsite for the washer not draining. During testing found that the drain pump is no good had debris. Replaced drain pump and washer tested fine. Complete
Near Harker Heights, TX 76548
Al
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived to inspect side by side refrigerator door issues.Confirmed the complaint and raised the leveling roller on the refrigerator side.Tested and door doesn’t swing open anymore.All water lines were dry at the time of service.Job complete
Near Robinson, TX 76706
Jonathan M
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for refrigerator that is still having a defrost issue. Inspected unit and work area. Found evaporator coil’s frosted over. Arrived on site for refrigerator that is still having a defrost issue. Inspected unit and work area. Found evaporator coil’s frosted over. Ran the unit through diagnostics and was able to kick on the heater and defrost the unit. Tested thermistor and found it out of range. Replaced thermistor and called Techline and spoke to Joel SR# 7727841584. He asked what my reading was on the thermistor was showing the temperature was below what it really was, the control would think the thermistor was open. He advised that the thermistor replacement should fix the issue and to make no further repairs. Call complete."
Near Round Rock, TX 78681
Andy
Job Details: 05/18/2020
REFRIGERATOR FRIGIDAIRE FRS26LF8CS2 Arrived on site to install previously diagnosed drain tube. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Dale, TX 78616
Noah D
Job Details: 05/18/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to install drum and replace wheels, replaced all parts and drum, no sounds during operations, all functions returned. Complete"
Near Driftwood, TX 78619
Robert
Job Details: 05/18/2020
REFRIGERATOR KITCHENAID KSF26C6XYY04 Arrived on job for complaints of temperature warm in both freezer and refrigerator. Found the evaporator fan not working. Tested and 120v to fan. After replacement test operation fan working.
Near Pflugerville, TX 78660
Leonardo
Job Details: 05/18/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to replace board and console. Replaced both parts test unit and unit heating up correctly job complete.
Near Austin, TX 78723
Jacob
Job Details: 05/18/2020
MICROWAVE WHIRLPOOL WMH31017HB Arrived onsite for unit not heating. Tested unit. Found no heat. Magnetron had failed. Replaced magnetron capacitor and diode. Tested unit. Unit test good. No issues at this time. Job complete
Near Briarcliff, TX 78669
Brandon
Job Details: 05/18/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for customer complaint of unit leaking, found vent assembly was detached from vent cap. I reattached vent cap to vent assembly, unit tested good."
Near Austin, TX 78733
Kevin
Job Details: 05/18/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site and inspected washer and found it is full of wet clothes, also found bellow spring is off, customer continued to do laundry after spring popped off. Replaced spring and ran a diagnostic cycle and everything is operating properly. No water leaks detected at time of service, job complete reported issue to tech line."
Near Pflugerville, TX 78660
Leonardo
Job Details: 05/18/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to test unit for buttons not responding. Found bad console will need to order new console W11297709 office to reschedule. ; ordrng 1 W11297709 (CONSOLE)
Near Georgetown, TX 78626
David S
Job Details: 05/18/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site for dryer making a loud noise. I inspected the unit and work area. I found one of the guide wheels has failed, and I found the bearing ring was coming off to easily. I replaced the guide wheels, belt, tension pulley, and the bearing ring. I tested the unit and it operated as designed, no loud noise was heard. Job complete."
Near Austin, TX 78739
Luis
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to install parts previously diagnosed. Replaced evaporator,housing,drip pan,fan motor and cover. Secured thermistor to correct location on suction line using foil tape and a zip tie secured cover with 4 screws replaced drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly repair covered under AUTHO WQ0ZKQ0APL1 sealed system ; used 1 WPW10501260
Near Round Rock, TX 78681
Andy
Job Details: 05/18/2020
COOKTOP JENN-AIR JED8430BDB "Arrived on site to install previously diagnosed switch. Took unit apart and gained access to switch. Found switch on hand is incorrect part. Looked up part number and part number appears to be correct. but image of switch on parts website is different from switch on had and looks more like switch in unit, possible wrong part in wrong bag? Attaching photos of part in unit, part on hand and part on website to SD-QuickPic, ordering parts research, office to schedule return trip Left unit off at breaker.; ordrng 1 SEENOTE (PARTS RESEARCH/SWITCH ) and 1 SEENOTE (OFFICE TO SCHEDULE )"