We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near New Braunfels, TX 78132
Noah D
Job Details: 05/03/2021
"Arrived on site to inspect unit for not spinning, upon inspection found a code a bad lid lock, upon inspection found the lid lock worked when glass was pressed down, hinges on both side of door are broken, ordering door. Office to reschedule ; ordrng 1 W11082608 (GLASS)"
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Austin, TX 78746
Matthew
Job Details: 05/03/2021
Arrived onsite for dryer with long dry times. Customer was experiencing AF code. Upon arrival put unit in diagnostics and found F4E3 restricted air flow. Checked dryer internally and was good. Recommended customer have dryer vent and duct cleaned. Dryer is heating. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Lago Vista, TX 78645
Justin
Job Details: 05/03/2021
Arrived on site for a dishwasher not drying. Upon arrival the customer stated the tub will still have large water droplets and the dishes would still be wet. Upon further inspection I found the customer is not using rinse aid. I advised the customer of the importance in using rinse aid. I put the unit into diagnostics mode and found no stored error codes. I ran the unit through a diagnostics cycle while monitoring the amp draw to the heater. I found the unit had proper amperage and the heating element working as designed. I advised the customer on my findings. The unit is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Georgetown, TX 78626
Tommy
Job Details: 05/03/2021
Arrived onsite for unit not heating upon arrival found unit would not heat. Diode is damaged as well as cap and mag. Ordering mag office to reschedule upon arrival.; ordrng 1 W11493410 (Mag)
We serviced a
AMANA REFRIGERATOR
Model AFI2538AEB3
Near Austin, TX 78730
Matthew
Job Details: 05/03/2021
"Arrived onsite for refrigerator icemaker not functioning. Upon inspection found faulty icemaker. Replaced icemaker, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
GE REFRIGERATOR
Model GFSS6PKBASS
Near Killeen, TX 76542
Al
Job Details: 05/03/2021
Arrived on site and inspected water dripping from ice maker.Confirmed the complaint and inspected the ice maker for overfilling and it wasnt overfilling.Found the cap chute and gasket were both causing the leaking issues due to them being worn.Ordering both.Needs more work Office to schedule return services due to part availability ; ordrng 1 WR02X13580 (ASM CAP CHUTE) and 1 WR24X10194 (Gasket cap chute)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/03/2021
Arrived on site for refrigerator that?s not cooling as well and is not making ice. Inspected unit and work area. Took temperature of the freezer and found the freezer sitting at -4?F. Checked average temperature of the freezer over the past six hours and it was sitting at -4?F. The unit is set to cool app -6?F. The customer also advised that the unit is making ice again and will intermittently not make ice for a couple days but make ice again for a few days. Check the door ice maker thermistors do found it sitting at 14?F. I did advise the customer that that is sitting a little high for the unit to be making ice. I did advise the customer that we could potentially replace the icemaker but I would have to charge them for it. The customer advised that he did not want to replace the icemaker as it is making ice and the temperature seems to be working as designed. Found no evidence of any defrost issue. The customer is going to let the unit run and will decide if he wants to replace icemaker or not. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Waco, TX 76707
Jonathan M
Job Details: 05/03/2021
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Little River-Academy, TX 76554
Lou
Job Details: 05/03/2021
"Arrived on site to inspect refrigerator not making ice. Upon further inspection, I tested temps in the FC=0 degrees. Checked the harness at the lower left corner and it was good. Removed the ice maker housing and found the black wire to the IM harness was broken. Spliced the wires and connected them with a wire nut and tested. Ice maker is operating as designed. No water leaks observed during service, job completed.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Copperas Cove, TX 76522
Al
Job Details: 05/03/2021
Arrived on site and inspected newly purchased range with an unusual smell.Confirmed the complaint and found the smell is natural to the unit and is simply the oils burning off of both elements.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near Oglesby, TX 76561
Jonathan M
Job Details: 05/03/2021
Arrived on site for a refrigerator that won?t cool. Inspected unit and work area. Removed evaporator cover and found no evidence of a defrost issue. Removed compressor cover and found the compressor not running. Found the unit clicking but not turning on the compressor. Replaced starting device and tested unit. Unit began to run and started cooling as designed. Advise customer to keep an eye on the unit for the next two weeks to ensure that everything is running properly. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Belton, TX 76513
Lou
Job Details: 05/03/2021
"Arrived on site to inspect refrigerator with frost buildup in the FC section and water dispensing when pressing the ice paddle. Upon further inspection, I found frost on the top and left side of the FC section and a slab of ice on the bottom of the FC section. I found the evap drain clogged. Removed all ice/frost and pulled unit out from its space and removed the drain tube and cleaned it out. Found it plugged with debris. Placed a bead of silicone around the Peking of the tube and re-installed it. Tested and it is draining correctly. Tested the ice dispenser and water came out the water dispenser. I am ordering the UI and office to schedule return service. No water leaks observed during service.; ordrng 1 W11089931 (UI)"
We serviced a
WHIRLPOOL DISHWASHER
Model WOS51EC0AB01
Near Harker Heights, TX 76548
Al
Job Details: 05/03/2021
Arrived on site and inspected dishwasher drying issues.Ran diagnostics and found the unit malfunctioned during the recent winter storm.I let it complete the diagnostics cycle and all functions of the unit tested properly.JOB COMPLETE
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Temple, TX 76501
Tyler
Job Details: 05/03/2021
"Arrived on site for dishwasher not drying dishes or cleaning well. Upon arrival I ran diagnostics and found no error codes stored. After running diagnostics I found all hardware within unit working as designed. Heating element heated up, and unit cycled through each setting well. Called whirlpool techline as spoke with Drew sr#7730660368, after running diagnostics advised tests on dishwasher we found The owi sensor was ohming incorrectly. Drew recommendation was to replace owi and make sure customer is following all recommendation for how to run dishwasher with rinse aid, and proper loading techniques"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Pflugerville, TX 78660
Kayman
Job Details: 05/01/2021
Arrived onsite to install previously diagnosed parts. I installed the sump and motor . I installed the lower spray arm and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
GE REFRIGERATOR
Model CYE22TSHFSS
Near Pflugerville, TX 78660
Kayman
Job Details: 05/01/2021
Arrived onsite for refrigerator not keeping cool in the FF section. Upon inspection I found the FF evaporator cover had some ice on the outside and coming out of the pantry vent. I was able to remove the tower and access the evaporator. I found the styrofoam cover stuck to the evaporator. I steamed off the styrofoam. There was no significant amount of ice underneath its enough to get it to stick together. I found a stored error code of 106 for FF fan. I was not able to freely spin the fan by hand as if the motor shaft was failing or the blades were getting caught on the sides. I could not locate specs on the fan so I replaced it and tested. The new fan turned on as designed. I did not see any other indications of a defrost issue besides the fan failing to circulate air through the FF section. I advised the customer to monitor the unit to make sure it reaches desired temps. Job complete .
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 05/01/2021
"Arrived on site to install previous diagnosed part. Gain access to fresh food evaporator and ran test 4 to Check for possible leakage on step 5 and found none. Installed new fan Scroll and assembled unit. All operations tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WTW4850XQ0
Near San Marcos, TX 78666
Andrew
Job Details: 05/01/2021
"Arrived on site to replace gearcase, splutch assembly, drive belt and control. Replaced parts, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
GE OVEN
Model PT9050SF8SS
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/01/2021
"Arrived on site for oven latch that continues to click. Inspected unit and work area. Tested oven operation and found latch failed due to thermal expansion. Was able to put in open position and latch would not longer clicking. Tested self clean and found latch able to but not open with forcing it. Will need to replace latch for self clean operation to work. All other operations tested good."
We serviced a
UNKNOWN DRYER
Model NED5800HW0
Near Round Rock, TX 78665
Kayman
Job Details: 05/01/2021
Arrived onsite to install previously diagnosed parts. I installed the blower wheel and tested the unit. The unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL DRYER
Model LEB6300LW0
Near Kyle, TX 78640
Andrew
Job Details: 05/01/2021
"Arrived on site to test unit for not spinning. Found broken belt. All other aspects working as designed. Recommend drive belt and idler pulley. Office to reschedule.; ordrng 1 341241 (belt,drive) and 1 WP691366 (pulley-idr)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/01/2021
"Arrived on site for refrigerator LED lights out in top of RC and FC. Inspected unit and work area. Jumped FC light and found lights still out. Tested RC lights and found rear LED module failed on ice maker housing. Installed new module (TS) and tested operation. All tested good, no water leaks detected during service.
We serviced a
GE DISHWASHER
Model DDT595SSJ0SS
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/01/2021
"Arrived on site for dishwasher not powering on. I s unit and work area. Tested voltage to unit and found 120 volts. Attempted diagnostics mode and found no response from UI. Gained access to control and found indicator light solid. Unplugged unit and disconnected sump assembly and powered on, found display lights on. Powered unit off and connected sump assembly. Performed diagnostics mode and tested operation. Found all responsive. Tested thermistor and heater resistance and found in range. Tested all operations again. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Round Rock, TX 78665
Kayman
Job Details: 05/01/2021
Arrived onsite for wall oven with touch screen issues. Upon inspection I confirmed the complaint and the unit not syncing with touch. I replaced the console and main control. I reassembled and tested the unit. The unit is working as designed at this time and the customer was able to get it connected to WiFi while I was onsite. Job complete.
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Niederwald, TX 78640
Andrew
Job Details: 05/01/2021
"Arrived on site to replace damaged panel. Replaced panel, tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Leander, TX 78641
Jonathan S
Job Details: 05/01/2021
Arrived on site for oven over heating per home inspector. Performed temperature test on bake mode at 350?. Measured first 3 cycles ( 1st 388? 2nd 336? 3rd 378? and found average temperature at 367?. Calibrated unit -15?. Spoke with customer on user care guide. All tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ01
Near San Marcos, TX 78666
Andrew
Job Details: 05/01/2021
"Arrived on site to test unit for no ice production. Found ice maker fill tube was frozen. Removed tube and verified no air leak from rear. Customer stated issue happened during the ?ice storm?. With water pressures dropped in the area during storm, valve was weeping. Verified valve is not weeping. Removed obstruction, ran diagnostics on ice maker and ice maker operated as designed. FC temps were correct upon arrival. No leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78731
David Z
Job Details: 05/01/2021
"Arrived on site to diagnose refrigerator that gets ice in the freezer every 2-3 months. On arrival I opened the door and found a little frost on the rails, and some frozen drops on the light housing and on the rear cover. Checked door gasket and found door gasket making good contact all the way around. Ice looks like an air leak, not a defrost issue. I used silicon and sealed the liner, since I could not see any issues with the door gasket. Customer will follow up if issue persists. Call complete."
We serviced a
KITCHENAID OVEN
Model KEBS208SSS
Near Austin, TX 78757
David Z
Job Details: 05/01/2021
"Arrived on site to diagnose wall oven with issue maintaining temperature and issues with broil element. Examined unit and found broil element sagging, causing issues..; ordrng 1 WP9760774 (Broil element)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78753
Kayman
Job Details: 05/01/2021
Arrived onsite for oven with shattered door glass. Upon arrival I confirmed the outer glass was shattered. I will need to order the outer glass and name plate for repair. to replace the outer door glass and nameplate.. ; O-emld tckt
We serviced a
GE REFRIGERATOR
Model PSS26NSTASS
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/01/2021
"Arrived on site for refrigerator not dispensing ice. Customer had ice container on hand. Inspected unit and work area. Tested dispenser operation and found auger motor activating. Removed ice bucket and found older ice had frozen up and interfering with ice container. Removed old ice and tested dispenser. Found unit dispensing. Removed old ice container and installed new at customer request. Recommend to empty ice container every 2 weeks. All tested good, no water leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS01
Near Austin, TX 78750
David Z
Job Details: 05/01/2021
"Arrived on site to diagnose refrigerator not making ice, also has flickering lights.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY6
Near Georgetown, TX 78626
Jonathan S
Job Details: 05/01/2021
"Arrived on site for refrigerator not dispensing water. Inspected unit and work area. Found correct water filter being used. Removed water filter and bypassed filter head and found failed filter head/ reservoir. Removed failed filter head and installed new. Assembled unit and tested operation and monitored for possible water leaks. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAFB2
Near Kyle, TX 78640
Andrew
Job Details: 05/01/2021
"Arrived on site to test unit for not filling found inlet valve connection was not connected. Secured connection, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Marcos, TX 78666
Andrew
Job Details: 05/01/2021
"Arrived on site to test unit for not starting. Found water level switch in control was constantly engaging drain pump. Replaced control to test further. Found drain pump was seized. drain pump(W10876600) and control(W11116592) will be needed.
We serviced a
WHIRLPOOL WASHER
Model WTW8600YW0
Near Austin, TX 78730
David Z
Job Details: 05/01/2021
"Arrived on site to diagnose washer throwing F51 error for RPS. Removed rotor and found driveshaft but had come off and wedged itself in the rotor. Found rotor and stater damaged and driveshaft nut deformed and sanded down.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78759
David Z
Job Details: 05/01/2021
"Arrived on site to follow up on washer that is not thoroughly cleaning. Replaced cam, belt, shifter and capacitor. Ran unit afterwards and verified unit is properly agitating and working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Pflugerville, TX 78660
Kayman
Job Details: 05/01/2021
Arrived onsite for washer that is stuck shut and latch wont engage. Upon inspection I found multiple stored error codes for ACU issues. I replaced the ACU and tested the unit in diagnostics. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78731
David Z
Job Details: 05/01/2021
"Arrived on site to diagnose dishwasher that is throwing an error. Ran unit and found errors F8E1, F8E2 for water inlet. Found unit slowly filling. Replaced inlet valve to resolve. Retested unit and found all is now working as designed. No water leaks found. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMC50522HS2
Near Leander, TX 78641
Justin
Job Details: 04/30/2021
"Arrived on site for a wall oven with a door that doesnt close properly. Upon arrival I actually found that the customer needed service on the MW.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78735
Luis
Job Details: 04/30/2021
"Arrived on site. Checked freezer door operation good,door sealing to cabinet correctly,found custom panel bowing from center informed customer she will need the panel installers to adjust panel to sit flush on door checked all door seals good."
We serviced a
KITCHENAID OVEN
Model KCMS2055SSS
Near Lockhart, TX 78644
Noah D
Job Details: 04/30/2021
"Arrived on site to inspect unit for not turning on, upon inspection found the fuse blown, replaced fuse and tested. The fuse blew again, tested switches with no problems. Quoted customer to repair. Customer accepted. Ordering mag cap and diode. Office to reschedule ; ordrng 1 W10859575 (MAG ) and 1 WP8184813 (CAP) and 1 WPR9800486 (DIODE ) and 1 Wp8183507 (FUSE )"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Manor, TX 78653
Wesley
Job Details: 04/30/2021
Arrived onsite and found unit needed screws only to repair loose screw problem. Replaced screws to repair. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Jarrell, TX 76537
Cliff
Job Details: 04/30/2021
Arrived on site to diagnose a dishwasher that is not cleaning properly. Found sprayers clogged preventing them from rotating. Cleaned sprayers and all is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JB1
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/30/2021
Arrived on site for CSI Range- back right burner not working. Tested back right burner and lit first click. Cap was a little off center which may have caused the igniter not to light previously. All burners igniting as designed. Bake and broil lit on first clicks too.
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Cedar Park, TX 78613
Justin
Job Details: 04/30/2021
"Arrived on site for a washing machine leaking from underneath. Upon arrival the customer stated the unit will leak roughly 30% of the time. Particularly on heavier loads and when using extra rinse. The customer stated they typically use delicate cycle, for towels they use normal, and bulky on things like comforters and the water leak will soak up two big towels. They also stated the clothes will often come out soaking and they have to run several drain and spin cycles to ring them out. I found they are using the right amount of soap. I gained access to the bottom of the unit and could find no sign of water marks indicating where the leak may be coming from. I found the bellow in good shape and the unit does not appear to be leaking from the front. I put the unit into diagnostics mode and found stored error code F8E1 for long fill. I then ran a diagnostics cycle and it ran through as designed with no issues nor any leak. I called techline and spoke to Scott and received SR# 7730652007. He recommended replacing the dispenser and stator under service pointers W11457481 and W11481731. I replaced the stator and are ordering the dispenser assembly. I found significant rust behind the stator as well. I tested the unit and the unit is still running as designed. I filled the unit and drained it several times to eliminate a backed up drain at the wall. No leak observed at the time of service. Office to reschedule. ; ordrng 1 W11465533 (Dispenser Assy)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Cedar Park, TX 78613
David S
Job Details: 04/30/2021
"Arrived on site to diagnose dishwasher rack coming out of place, customer informed us that the wheel on the right side adjuster kept coming out of place due to it being broken, replaced both adjusters and now the unit is functioning as designed. Job complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Leander, TX 78641
David S
Job Details: 04/30/2021
Arrived on site for cooktop flames too high. We inspected the and work area. I tried to adjust the valves and found the flame not changing. I replaced the orfices out ones I had one and and readjusted the valve stems. The unit is working as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Jarrell, TX 76537
Cliff
Job Details: 04/30/2021
Arrived on site to diagnose a washing machine that is not completing cycles and throwing error code. Found control panel not responding properly and failed water valve assembly.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Leander, TX 78641
David S
Job Details: 04/30/2021
"Arrived onsite to inspect lower oven bake and broil not heating, confirmed TOD for lower oven not showing continuity, replaced TOD and now unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 04/30/2021
Arrived on site to replace console. Replaced console test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Cedar Park, TX 78613
Justin
Job Details: 04/30/2021
Arrived on site to install previously diagnosed parts. I unplugged the unit and installed the new gear case. I then plugged the unit back in and out it into diagnostics mode. I ran a test cycle and it ran through as designed with no more noise. I then ran a manual agitate and high spin. There was a slight screech on the ramp up. I stopped and started the high spin several times to prime the gear case. No more noise was present at the end of service. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Austin, TX 78759
David Z
Job Details: 04/30/2021
"Arrived on site to diagnose noise coming from refrigerator. On arrival customer pointed out the noise sounds like its coming from the back top of the RC. Found this is the diffuser area. Tested diffuser and can hear minor clicking, but sounds average for these diffusers. Tested function and found it fully opening and closing with no evidence of failure. Advised some minor clicks are normal due to plastic gears. No repair needed. Call complete."
We serviced a
KENMORE DRYER
Model 110.6613241
Near Austin, TX 78728
David Z
Job Details: 04/30/2021
"Arrived on site to diagnose dryer that is making noise. Ran unit and barely heard any noise, could hear minor squeaking coming from drum
We serviced a
FRIGIDAIRE DRYER
Model GLGR331AS2
Near Austin, TX 78745
Jacob
Job Details: 04/30/2021
Arrived onsite to replace motor and blower. Reply parts. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78728
David Z
Job Details: 04/30/2021
Arrived on site to install new upper freezer bin to resolve cracked bin. Installed new. Verified figment. All is working S designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
David S
Job Details: 04/30/2021
"Arrived on site to diagnose unit not draining properly, tested drain pump to verify it was functioning as designed when it tested okay we then checked the hose connection to the sink and made certain there wasnt a knockout still in place, after verifying there was no knockout I blew into the hose to make sure there was no blockage, no blockage found so we put it in diagnostics and ran a cycle two times to fill and drain twice to verify functionality. Unit is operating as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Austin, TX 78753
Matthew
Job Details: 04/30/2021
Arrived onsite for refrigerator leaking from ice dispenser chute. Upon inspection found ice door not closing properly. Will need ice door replaced. Office to reschedule. ; ordrng 1 W11397167 (RETAINER ) and 1 W11423781 (ICE DOOR)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78717
Justin
Job Details: 04/30/2021
"Arrived on site for a refrigerator not cooling in either section. I checked the temps and found the FC at 3?F and the RC at 55?F. I found a good frost pattern on the evap and the fan motor running as designed. I gained access to the air baffle and found it closed. I ohmd out the RC thermistor and found it at 3.5k ohms in the RC at 55?F, which is close to where it should be. I ohmd out the FC thermistor and found it at 19K which is good. I ohmd out the harness and it was good. I found the evap defrost working. I called techline and spoke to TJ and received SR# 7730649850. He said it does sound to be running as designed and that the air temp might be a little warmer due to lack of product in unit and the RC being set on lowest setting and damper being closed RC. He recommended the customer put a thermometer in a glass of water and monitor it to get a better feel. Upon further inspection when I was adjusting the damper to open position I found damper was getting jammed. I adjusted the damper on the unit to move between the open and close position properly. The unit should be working as designed now. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADB2
Near Cedar Park, TX 78613
Justin
Job Details: 04/30/2021
"Arrived on site for a dishwasher not draining. Upon further inspection I found the tub filled with water. I tried to manually drain the tub but nothing happened. I then checked the voltage at the wall and found the proper 120V. I then checked voltage at the drain and found the proper 120V going to that as well. I put the unit into diagnostics mode and found no stored error codes. I started the test cycle and it skipped the drain and went straight to fill, even with the water already full in the tub. I then vacuumed all of the water out and gained access to the drain pump. I saw no damage to the pump or nothing obstructing it. I walked down the drain tube and found it clogged right by the disposal. No kinks were in the hose. I cleared the clog and ran a test cycle again. It still did not drain all the way, it only drained about half of the water. I watched the drain tube as it drained and I could barely see that flapper on the hose open, indicating a weak pump. I installed the new drain pump. I ran a diagnostics cycle and the unit drained better but not all of the way. I then took off the drain at the disposal and found it trickling out. I installed an new drain line at the pump and put the end into a bucket and it was now draining as designed. I found the bad solenoid not allowing proper water flow and overworked the pump. No leaks observed at the end of the service.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Austin, TX 78759
Matthew
Job Details: 04/30/2021
Arrived onsite for F1E5 error. Upon arrival tested unit and confirmed error code for inverter. Accessed component and found replacement not compatible. Verified model and last digit is incorrect. Corrected model and confirmed part was not compatible will need to order correct inverter and magnetron just in case. ; ordrng 1 W11325604 (INVERTER )
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Red Rock, TX 78662
Noah D
Job Details: 04/30/2021
"Arrived on site to inspect unit for not heating on front two coil, upon inspection found the unit not able to be powered, checked receptacle and found the customer wired in parts. Will need porcelain wire nuts to fix issues and not melt. Ordering parts. Office to reschedule and check for autho. ; ordrng 1 AUTHO (AUTHO ) and 1 PORCELAINWIRENUTS (WIRE NUTS)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Jarrell, TX 76537
Cliff
Job Details: 04/30/2021
Arrived on site to diagnose a washer that was leaking. Drain issue has already been resolved before trip today. Advised customer on high efficiency washer and water levels to be expected during use. No further repairs needed and no leaks were found at time of service.
We serviced a
KITCHENAID RANGE
Model KFDC506JSS00
Near Spicewood, TX 78669
Brandon
Job Details: 04/30/2021
"Arrived on site to replace orifice holder and lp kit, after replacing, unit tested good."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Liberty Hill, TX 78642
Lou
Job Details: 04/30/2021
"Arrived on site to inspect dishwasher not operating as designed. Upon further inspection, customer advised that the unit sometimes will not turn off and continue to run. I attempted to place the unit in diagnostics and it took a few times before the unit responded. Once in diagnostics, the unit showed error code F2E1. Cleared the code and continued with testing. The unit operated mechanically, but I had to press the start button several times to get it to advance. Once the unit completed the diagnostics, I removed the outer door panel and checked the console harness and found it showing continuity. Unit is getting 124V as well. I am ordering the console and CNOTE-LSO and scheduled return service. No water leaks observed during service and recommended that the customer not use the unit until repaired for safety. ; ordrng 1 CNOTE (LSO)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78744
Kevin
Job Details: 04/30/2021
"Arrived on site and inspected refrigerator and found no ice production. Replaced Icemaker and the new one cycles immediately and filled with water. Recommend it to homeowner that first patch of ice we discarded, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS00
Near Austin, TX 78738
Luis
Job Details: 04/30/2021
"arrived on site for door seal and lights issue. Found rip on gasket flap,gasket are discontinued door would need to be replaced,checked door hinge found set screw to cam not fully installed into hinge,removed high tension spring,installed screw from cam into hinge fully,installed spring checked arm extension operation good.
We serviced a
JENN-AIR OVEN
Model JJW2830IM00
Near Austin, TX 78738
Leonardo
Job Details: 04/30/2021
Arrived on site to replace front door panel. Replaced door panel test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Manor, TX 78653
Wesley
Job Details: 04/30/2021
Arrived onsite and found unit not able to drain because of plug not removed from disposal.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW0
Near Andice, TX 78628
Lou
Job Details: 04/30/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the door seal and tested the unit. Unit is heating and holding heat as designed. No lint observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MED7230HC1
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/30/2021
"Arrived on site for dryer not completing cycle. Inspected unit no work area. Performed diagnostics mode and checked fault code, no faults codes stored. Tested moisture sensor and found passed. Tested resistance on sensor at control and found correct. Performed air flow test and found good. Ran temperature test and found unit cycling temperatures correct. Called Whirlpool tech support and spoke with Bryan. He advised to adjust dryness level when using. All tested good. SR#7730644523"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2400XTPB7
Near Austin, TX 78754
Wesley
Job Details: 04/30/2021
Arrived onsite and replaced valve to repair leaking from valve anytime water supply was turned on. All checks good. Unit unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Dale, TX 78616
Noah D
Job Details: 04/30/2021
"Arrived on site to inspect unit for not agitating, upon inspection found the actuator not connected to cam, reconnected cam and actuator with no problems. Tested unit for Issues. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78628
Cliff
Job Details: 04/30/2021
Arrived on site to diagnose a dishwasher that is leaking. Found faulty door gasket and replaced it. All is working properly at this time and no leaks were found after service was performed.
We serviced a
FRIGIDAIRE COOKTOP
Model FPEC3685KSA
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/30/2021
Arrived no site to replace previous diagnosed parts. Replaced UI and control. Found same failures occurring. Showing YE instead of HE. Contacted tech support and spoke with Robert. He stated that was not an error code. Traced wire harness at both controls and found correct. Spoke with office.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Leander, TX 78641
Lou
Job Details: 04/30/2021
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS
Near Dripping Springs, TX 78620
Robert
Job Details: 04/30/2021
Arrived on job for complaints of front left burner not working. Found the module not working properly. Replaced module and test.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78747
Kevin
Job Details: 04/30/2021
"Arrived on site and inspected refrigerator and found ceiling lights in fresh food section are dim, freezer light is out. Replaced freezer light they are all working properly now, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Austin, TX 78745
Jacob
Job Details: 04/30/2021
"Arrived onsite for unit not making ice. Checked wires at the bottom of the door, wires looked good. Checked the ice maker. Ice maker not moving in diagnostics. Replaced ice maker. Tested ice maker. Ice maker and filling at this time. Job complete"
We serviced a
GE DISHWASHER
Model GLD5500L15BB
Near La Grange, TX 78945
Noah D
Job Details: 04/30/2021
"Arrived on site to inspect unit for not spraying water in upper part of dishwasher, upon inspection found the spray arms clogged, replaced all parts and tested. No issues found. Complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ05
Near Spicewood, TX 78669
Brandon
Job Details: 04/30/2021
"Arrived on site for customer complaint of unit unit leaking, found leak coming from ice maker section. I replaced valve and ice maker, unit tested good."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/30/2021
"Arrived on site for customer complaint of middle burner not lighting, found clogged orifice, I removed clog, unit tested good,
We serviced a
ROPER REFRIGERATOR
Model RS22AQXKQ00
Near Georgetown, TX 78628
Cliff
Job Details: 04/30/2021
Arrived on site to diagnose a refrigerator that is not dispensing ice. Found switch bracket broken and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
IKEA RANGE
Model IGS426AS1
Near Austin, TX 78745
Kevin
Job Details: 04/30/2021
Arrived on site and inspected oven and found it is not igniting. Removed ignitor and adjusted electrode and it will now ignite on the first attempt. Requested that customer use oven and see if this was all it needed. If igniter ultimately needed to be replaced WP9758079
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78747
Kevin
Job Details: 04/30/2021
"Arrived on site and inspected dryer and found left wheel isnt moving, added grease and cleaned it and it is now operating properly. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJZ00
Near New Braunfels, TX 78130
Andrew
Job Details: 04/30/2021
"Arrived on site to replace RC door from previous diagnosis. Replaced door, tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED7300DW1
Near Kyle, TX 78640
Richard
Job Details: 04/30/2021
Arrived onsite for the dryer door seal coming off. Replaced door seal and used adhesive. Door is sealing properly. Complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS
Near Briarcliff, TX 78669
Leonardo
Job Details: 04/30/2021
Arrived on site to test unit for light button not working. Test unit and found shorted console. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78744
Kevin
Job Details: 04/30/2021
"Arrived on site and inspected refrigerator and found no frost pattern, both fans are running. Inspected compressor and found it is hot to the touch . replaced start device and this has no effect. Sent video of evaporator to LM, a new compressor and evaporator will be needed to complete repair; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evaporator) and 1 W10143759 (Dye drier) and 1 8201786 (Start device kit) and 1 WPSAV-4 (Stub) and 1 W11449482 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354ESS3
Near Austin, TX 78717
David Z
Job Details: 04/30/2021
Arrived on site to install new sump and motor assembly to resolve failed diverter causing no wash. Replaced sump and motor. Found previous unit had also been leaking and caused damage to floor and cabinet. Replaced with good sump and retested. Found unit washing properly and no leaks found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near New Braunfels, TX 78130
Noah D
Job Details: 04/30/2021
"Arrived on site to inspect unit for a door dropping, upon inspection found the left side door moved forward at the top of door, while replacing hinge I found I was sent the wrong part. Ordering correct hinge. Office to reschedule; ordrng 1 W11167022 (HINGE LEFT SIDE )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78626
Cliff
Job Details: 04/30/2021
Arrived on site to replace previously ordered parts for refrigerator. Replaced control and found no change in operation. Noted left rc door liner warped preventing proper contact with door switch. Door will need to be replaced to complete repairs and office to set return appointment.; ordrng 1 W11435353 (Rc door left ss)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Temple, TX 76502
Jonathan M
Job Details: 04/30/2021
Arrived on site for refrigerator who?s doors are not level. Inspected unit and wash area. Found the unit on level due to uneven flooring. Adjusted the feet on the unit and unit became level. Customer advised that the unit is working properly. Call complete.
We serviced a
KITCHENAID OVEN
Model KFGD500ESS01
Near Georgetown, TX 78626
Cliff
Job Details: 04/30/2021
Arrived on site to diagnose a range that is not heating. Found upper oven ignitor failed and it will need to be replaced to complete repairs. ; ordrng 1 WP7432P143-60 (Ignitor)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Georgetown, TX 78626
Jimmy J.
Job Details: 04/30/2021
Arrived on site to install previously diagnosed parts. Removed main harness and mag wire. Installed new main harness and wire mag. Found new main harness did not have the correct wiring for interlocks. Ordering W11244494 - interlock kit to return and complete the repair.; ordrng 1 W11244494 (Interlock Kit)
We serviced a
KITCHENAID RANGE
Model KGSA906PSS00
Near Austin, TX 78704
Richard
Job Details: 04/30/2021
"Arrived onsite for the oven leaking gas. During testing found that valve assembly is opening to soon causing the gas smell. Witch is controlled by the appliance manager control. The spark module is not working properly top electrodes are igniting when oven is pre heating. Will need to replace the valve , spark module and appliance manager control, bake electrode. ; ordrng 1 9759562 (Appliance control) and 1 WPW10331686 (Spark module)"
We serviced a
GE WASHER
Model GFWN1100L0WW
Near Austin, TX 78702
Richard
Job Details: 04/30/2021
Arrived onsite for the washer not filling with water. During inspection found that the the closet doors and the track that the doors ride on will need to be removed for us to do the repair. Advised customer that they will need to have someone remove the closet doors and track . . ; O-emld tckt
We serviced a
KENMORE WASHER
Model 110.2613241
Near Austin, TX 78737
Brandon
Job Details: 04/30/2021
"Arrived on site to replace failed valve assembly, after replacing, unit tested good
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Austin, TX 78759
Matthew
Job Details: 04/30/2021
"Arrived onsite for dishwasher not functioning. Upon inspection found UI locked. Unlocked console, and canceled cycle. Put unit in diagnostics and found no stored error codes. Ran auto test and all phases passed. Started normal wash and unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model GFE461LVS0
Near Salado, TX 76571
Jonathan M
Job Details: 04/30/2021
"Arrived on site for an oven that had a light go out. Inspected unit and work area. Customer advised that the unit lightbulb was just replaced two weeks ago and the light already went out. . Replaced lightbulb and found the lightbulb housing not completely screwed and potentially leading to an overheating of the lightbulb. Tested unit and unit began working as designed.