We serviced a
MAYTAG DRYER
Model MED7230HW1
Near China Spring, TX 76633
Jonathan M
Job Details:
06/02/2021
Arrived on site for a dryer that has a door seal that is frayed and broken. Inspected unit and work area. Confirmed customers complaint and replaced door seal with adhesive. I did inform the customer to let the door seal and adhesive set for at least 24 hours prior to use to avoid further issues with their gasket. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Austin, TX 78728
Scott
Job Details:
06/01/2021
"Arrived on site , replaced foam seal gasket under cook top. Customer is happy with placement now . No other issues found. Job complete ."
We serviced a
WHIRLPOOL DRYER
Model WED8000DW
Near New Braunfels, TX 78132
Noah D
Job Details:
06/01/2021
"Arrived on site to inspect unit for making noises during operation, upon inspection found the unit screeching when spinning, removed drum and found the idler locked up, replaced idler and belt. No noise found. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Georgetown, TX 78626
David Z
Job Details:
06/01/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ01
Near Marion, TX 78124
Noah D
Job Details:
06/01/2021
"Arrived on site to inspect unit for not pushing ice out of the chute, upon inspection found the auger motor not receiving voltage.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS0
Near McQueeney, TX 78123
Noah D
Job Details:
06/01/2021
"Arrived on site to inspect unit for not making ice correctly, upon inspection found the unit was dirty and the grid broken, replaced tube, grid and thermistor. All functions returned.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Georgetown, TX 78626
David Z
Job Details:
06/01/2021
"Arrived on site to install door switch to resolve failed switch, causing light not to trigger. Removed failed switch and replaced with new. Tested unit and verified switch good, and unit working as designed. Advised customer on loading drawers to make sure nothing can keep door from closing. Checked door gasket and didnt see any gaps. Unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78705
Jacob
Job Details:
06/01/2021
Arrived onsite for unit making noises. Waited for the unit.to start making a noise. Unit would not duplicate the noise. Also there was a small crack on the shelf holder built into the cabinet. But there were no issues with the unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Austin, TX 78724
Scott
Job Details:
06/01/2021
"Arrived on site for dryer not starting . UI would not respond , all it would do is flash lights across control.
We serviced a
KITCHENAID OVEN
Model KEBS107DSS8
Near Austin, TX 78746
Kevin
Job Details:
06/01/2021
Arrived on site and inspected rebuilt control board and found rebuild failed. Burnt out connection is still burnt out and was not replaced. Sent pictures to CS and PR.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78737
Robert
Job Details:
06/01/2021
Arrived on job to replace previously diagnosed part. Found this time the water tube frozen. Replaced fill tube. No leaks detected at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near New Braunfels, TX 78132
Noah D
Job Details:
06/01/2021
"Arrived on site to inspect unit for freezing items in fridge. Upon inspection found the thermistor out of range. Replaced both thermistor and UI, set temps. Complete"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Georgetown, TX 78626
David Z
Job Details:
06/01/2021
"Arrived on site to diagnose washer that was throwing an ED1 error and not running cycles. On arrival tested unit and found F8E1 error for long fill. Checked valves and found hot valve not dispensing water. Found the hot valve on the wall was not open, causing no hot fill. Opened valve and ran diagnostic cycle. Unit passed diag cycle. Tested in a normal cycle and found unit properly filling and agitating with no errors. Unit now working as designed. Call complete, no water leaks found."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LWMA
Near Killeen, TX 76542
Tyler
Job Details:
06/01/2021
"Arrived on-site for ice build up in freezer. Upon arrival, customer had already thawed out unit. Inspected icemaker area within FC but found not components leaking. I then inspected inlet valve and found no external leaks of any kind. Found upon firther investigation that drain line had been clogged with some slight debri. Showed customer my findings.
We serviced a
WHIRLPOOL DISHWASHER
Model DU890SWKQ0
Near Nolanville, TX 76559
Tyler
Job Details:
06/01/2021
Arrived on-site to install previously diagnosed parts. Upon arrival installed heating element. Reassembled and tested unit. Element is turning on with no more smoking issues. Unit functioning as designed. No leaks before during or after repair.call complete.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Killeen, TX 76549
Tyler
Job Details:
06/01/2021
Arrived onsite for range powering off. Upon arrival customer stated front two cooktop burners would take too long to cook food and would turn off while cooking. Found safety pressure plate within the burner not making contact. Although the burners were receiving 240v. Office to reschedule when part availability is known. ; ordrng 2 W11396792 (Cooktop burner)s and 2 W11396790 (Cooktop burner)s and 2 WP3148952 (Infinite sw Front right & back left)s and 2 WP3149400 (Infinite sw front left&back right)s
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Hutto, TX 78634
Wesley
Job Details:
06/01/2021
Arrived onsite and found some rattling from condenser. Used pads to repair. Advised customer on how to use pads in future for noise reduction. All checks good.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Lorena, TX 76655
Jonathan M
Job Details:
06/01/2021
Arrived on site for a washing machine that is not spitting out clothes and is making an unusual sound when it does. Inspected unit and work area. Placed an in-service diagnostics and found an F5 E2 (lid lock fault) error code. Running it through a manual test and found the lid lock not locking the lid and sometimes registering that the lid was not closed. Replaced latch and tested unit. Found the unit making a screeching and knocking sound. Looked underneath the unit and found the belt and cam seemingly worn. Replaced cam and tested unit. Unit stop screeching but the unit was still making a knocking sound. I did notice that the unit was clicking at the control even when the unit was not in use. I replaced the control and tested the unit. The washer is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Killeen, TX 76542
Tyler
Job Details:
06/01/2021
"F8E3Cold water valve at wall sprays water constantly when turned onArrived on-site for washer not operating correctly. Upon arrival plugged unit in and unit went into flood mode. After, entered diagnostics and found F8E3 overflow error. Inspected pressure hose- no cracks or leaks. Main control sent 120v to the valves. Both solenoids were 1.57 ohms. Found cold side water connection shut off at wall due to leak from cutoff. Installed new inlet valve. Reassembled and tested unit, but left cold side valve off. Informed customer to get cold side valve repaired before use to allow rinse cycle to continue through rinse cycle properly with cold water. Call complete"
We serviced a
FRIGIDAIRE RANGE
Model FEF366EMC
Near Killeen, TX 76543
Al
Job Details:
06/01/2021
"Arrived back on site for what was labeled 2 calls, but was actually 1 the customers complaint is the front right 9 element doesnt work.I confirmed the complaint and will order the element (9) and infinite switches Parts sent by AHS were onsite and were marked use on return service.Needs more work ; ordrng 1 316436001 (Infinite switch (large burner F/R)) and 1 316135401 (9? large element) and 1 316436000 (Smaller infinite switch), states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Belton, TX 76513
Jonathan M
Job Details:
06/01/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Went to replace drawer and found the drawer ordered was the wrong part. Ordered correct top freezer drawer and rescheduled customer. ; ordrng 1 W11387053 (TOP FREEZER DRAWER )
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRB01
Near Belton, TX 76513
Jonathan M
Job Details:
06/01/2021
Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. Went ahead and replaced the starting device and capacitor and tested unit. Unit began to run as designed. Gave the unit 15 to 20 minutes to cool and the unit began to cool down properly without the compressor turning itself off. Unit is working as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Waco, TX 76710
Jonathan M
Job Details:
06/01/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced ice machine valve and tested unit. Unit begin to work as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Killeen, TX 76542
Al
Job Details:
06/01/2021
Arrived on site and inspected washer not agitating or spinning.Confirmed the complaint and found the new style actuator per the service pointer is the issue.Accessed the actuator and confirmed the complaint.Ordering the actuator.Off; ordrng 1 W10913953 (SHIFT ACTUATOR)
We serviced a
GE DRYER
Model DCVH680EJ1WW
Near Killeen, TX 76542
Al
Job Details:
06/01/2021
"Arrived on site to install previously ordered part.After replacing the door strike, the door still didnt stay closed as designed.Ordering the door assembly (plated).Also ordering authorization for door assembly.Office to schedule return services due to part availability.Needs more work ; ordrng 1 WE10M122 (Door Assembly-Plated), states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Temple, TX 76502
Tyler
Job Details:
06/01/2021
Arrived on-site to install previously diagnosed parts. Replaced the door ice motor and switch. Reassembled and tested. Unit is dispensing water and ice as designed. No longer detecting air leak inside dispenser. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near San Marcos, TX 78666
Andrew
Job Details:
06/01/2021
"Arrived on site to test unit for interior lights out on both FC and RC. Found upper left hand RC and lower left hand FC modules were bad. Replaced light modules, tested unit, unit works good. No leaks detected.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS00
Near Georgetown, TX 78628
Jonathan S
Job Details:
06/01/2021
Arrived on site for unit intermittently powering off. Inspected unit and work area. Was able to get fault to occur . Performed diagnostics mode and checked error codes. Found error menu showing lines were errors would be but not showing codes. Cleared codes and checked error code screen again and lines on screen did not appear. Will need to replace UI and continue to test unit. ; ordrng 1 W11296171 (UI PANEL)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS01
Near Lakeway, TX 78738
Brandon
Job Details:
06/01/2021
"Arrived on site for customer complaint of unit not dispensing water, found gaping around form near water tank, I added gaskets and sealed, tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Belton, TX 76513
Jonathan M
Job Details:
06/01/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced fan scroll and thermistor and tested unit. Unit began to cool as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Briarcliff, TX 78669
Brandon
Job Details:
06/01/2021
"Arrived on site for customer complaint of flames not adjusting and FR burner having a really low flame. I found 4 out of the 5 burner valves needed adjusting, and there was a wrong size orifice in the FR burner, I replaced FR orifice with correct size, unit tested good. ; used 1 W11173306 (LP conversion kit) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM01
Near Austin, TX 78730
Justin
Job Details:
06/01/2021
"Arrived on site for a refrigerator not cooling properly. Upon arrival the customer stated they used a infrared laser temp reader and found the temps to high. His friend recommended a possible SS issue. I checked the temps and found the RC at 37?F and the FC at 3?F. Upon further inspection I found the FC overloaded and advised the customer this can cause an airflow issue and a drop in temps. The customer stated this was very possible and was prior loaded more. I gained access to the evap and found no ice build up and fan working as designed, no issues with the harness, and everything in good shape. I found the mechanical damper operating as well. I found the unit working a designed.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Briarcliff, TX 78669
Leonardo
Job Details:
06/01/2021
Arrived on site to test unit for knob not staying on. Found knob missing inside piece. Secured piece to knob test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Liberty Hill, TX 78642
Cliff
Job Details:
06/01/2021
Arrived on site to diagnose a refrigerator that is not cooling. Found compressor running but not cooling. Compressor and filter drier will need to be replaced to complete repairs. Office to set return appointment for 2 hours. ; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Drier) and 1 W10913906 (Stub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Leander, TX 78641
Tommy
Job Details:
06/01/2021
"Arrived onsite for previously diagnosed parts. Upon arrival replaced control, thermistor and UI and tested. Unit is now operating as designed. Spoke with customer about allowing 48 hours to cool. Job Completed."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Austin, TX 78745
Jacob
Job Details:
06/01/2021
Arrived onsite to replace thermostat fuse. Replaced fuse. Tested unit. Unit still would not turn on the heating element. Upon further investigation. Found that the centrifugal switch in the motor is not putting out voltage to get the heating element started. Ordered parts. Rescheduled with customer.; ordrng 1 279827 (motor) and 1 WP694089 (wheel)
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ05
Near Manor, TX 78653
Matthew
Job Details:
06/01/2021
"Arrived onsite for refrigerator FC not cooling. Upon inspection found freezer evaporator freezing over. Unit was not going into defrost. Manually tested evaporator fan and heater and passed. Thermistor showed open. Will need to order and replace Thermistor, UI, and HV control to correct the issue. Office to reschedule. ; ordrng 1 W11196400 (cntrl-elec) and 1 W11518204 (UI CONTROL ) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Lou
Job Details:
06/01/2021
"Arrived on site to inspect wall oven temps. Upon further inspection, customer advised that the unit temps are fluctuating and food isnt getting cooked. I advised that the unit will fluctuate in temps and to wait approximately 20 mins after preheat to place food inside. I advised that the temps will get higher than the preheat temp and then drop below the preheat temp and when it gets high, the unit is heating all the metal inside to give a more even bake. After approximately 20 mins after preheat, the temps have averaged out between 10 degrees below to 10 degrees above the heat temp. I placed the unit in diagnostics and checked error codes and found F6E4. Cleared the code and tested all components and all are functioning properly. I called the Whirlpool WiFi team and requested they check the unit and they advised that the unit is connected and no updates shown. I advised the customer of this info. No repairs needed at this time, job completed."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Copperas Cove, TX 76522
Tyler
Job Details:
06/01/2021
"Arrived on site for dryer needing previously diagnosed drum. Upon arrival installed new drum then reassembled and tested unit. Found it was no longer making any metal on metal, nor clicking or clacking sounds call complete"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS6
Near Leander, TX 78641
Tommy
Job Details:
06/01/2021
Arrived onsite for microwave having caught fire. Upon arrival found unit tray damaged. Also found unit filter board receiving voltage but. Or sending it out. Found unit fuse blown and unit cavity thermostat blown. Ordering UI and Control JIc. Filter board and cavity thermistor and Filter board. Replaced unit fuse while onsite. Office to reschedule upon receiving parts.; ordrng 1 W10598693 (Cavity thermostat) and 1 WPW10531156 (Filter board) and 1 W11182110 (Control) and 1 W11194422 (UI) and 1 W11402532 (Tray)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Kingsland, TX 78639
Cliff
Job Details:
06/01/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker failed and broken fill tube wiring. Replaced both parts and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Killeen, TX 76549
Al
Job Details:
06/01/2021
Arrived back on site to inspect side by side refrigerator issues.Customers complaint is the unit is freezing food in the refrigerator compartment.I immediately checked temperatures in both compartments and got -4 in the freezer and 38 n the refrigerator compartment.Observed orange juice on the top shelf that was 25% iced up.Called Whirlpool Tech Line BRIAN SR# 7730890555Was advised to turn the temperature up in the freezer compartment to prevent the items in the refrigerator compartment from freezing.Advised the customer it would take approximately 3 days for the change to be noticeable.Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model GU2275XTVy0
Near Round Rock, TX 78681
David Z
Job Details:
06/01/2021
"Arrived on site to diagnose dishwasher with dispenser door issue. Found the latch had broken and wasnt allowing the lid to latch properly. Replaced dispenser. Tested new and verified lid is latching as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Round Rock, TX 78665
David Z
Job Details:
06/01/2021
"Arrived on site to diagnose dishwasher making tapping noise when running running. Started unit in diagnostic mode and found no errors. When unit went to fill you could hear a loud tapping noise when filling, indicating valve solenoid failure. Replaced inlet valve and tested unit. Verified noise is no longer present and unit is working as designed. Call complete, no water leaks found."
We serviced a
WHIRLPOOL DISHWASHER
Model GU2300XTVB2
Near Liberty Hill, TX 78642
Cliff
Job Details:
06/01/2021
Arrived on site to diagnose a dishwasher that is leaking. Found door gasket torn and replaced it. All is working properly at this time and no leaks were found after service was performed.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE00
Near Austin, TX 78759
Luis
Job Details:
06/01/2021
"Arrived on site for cooling complaint. Checked temp,fresh food reading 48? freezer reading +10? called tech support removed fresh food evaporator cover found dye on insulation at liner wall emailed pictures to tech support to add to file
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Leander, TX 78641
Kayman
Job Details:
06/01/2021
Arrived onsite to install previously diagnosed parts. I installed the FF evaporator cover assembly. I vacuumed out the water in the drain pan and replaced the main control. I tested the unit and it is working as designed at this time. I advised the customer to monitor temps and ice production over the next 2 days or so. No leaks detected during time of service. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18PNZB0
Near Round Rock, TX 78681
David Z
Job Details:
06/01/2021
"Arrived on site to diagnose ice machine not making ice. Ran unit in diagnostic and found the recirc shower head hose was disconnected. Reattached verified tight seating. Assisted in cleaning the unit and removing scale buildup. I ran the unit through diagnostic and part of a normal cycle and verified all functions are working as designed, and there was a frost pattern forming. Ran cleaning cycle and advised customer to follow up if unit doesnt make any more ice. A few mins into the cleaning cycle I could hear a high pitch whine coming from the compressor. Compressor was running and cooling, but noise was abnormal. If the unit doesnt produce ice it will likely need a sealed system repair to replace noisy compressor. Call complete."
We serviced a
WHIRLPOOL WASHER
Model GHW9250MW1
Near Austin, TX 78705
Jacob
Job Details:
06/01/2021
Arrived onsite for unit leaking. Looked at the unit. Saw a trail of water coming from the bottom of the door. The bellow doesn?t seem to be holding water from time to time. Went ahead and ordered a bellow. ; ordrng 1 WP8182119 (bellow)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Buda, TX 78610
Robert
Job Details:
06/01/2021
Arrived on job for complaints of no ice. Found broken wire to ice maker. Repair wire and ran test harvest. No leaks detected at time of service
We serviced a
KENMORE REFRIGERATOR
Model 253.6292301
Near Georgetown, TX 78633
Jonathan S
Job Details:
06/01/2021
"Arrived on site for refrigerator not in fresh food section. Inspected unit and work area. Found unit not defrosting. Manually set defrost timer to defrost cycle. Found heater n and defrosting. Found defrost timer not advancing. Will need to replace timer to repair. Removed failed timer and installed new. Recommend to power off for 24 hours to advance cooling, advised customer to place towel in top shelf of fresh food section. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL OVEN
Model KDRS505XSS01
Near Austin, TX 78738
Leonardo
Job Details:
06/01/2021
Arrived on site to test unit for oven not working. Test unit and found red wire only giving 60volts not 120 and advised customer to call electrician job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Austin, TX 78717
David S
Job Details:
06/01/2021
Arrived on site for dryer making a noise. I inspected the unit and work area. I found the dryer cabinet full of lent. I cleaned out the cabinet and found the guide wheel peg on the left side has been ground down. Causing the drum to bounce around and caused the drum to deform. I spoke to the apartment maintenance about the unit and they said they are going to replace the unit.
We serviced a
KITCHENAID OVEN
Model KODE900HSS00
Near Austin, TX 78746
Kevin
Job Details:
06/01/2021
"Arrived on site and inspected door and found there is some thing that shifting with the door is opened, disassembled oven door again and there is no parts missing and everything is installed properly but there is enough variance in the space of the parts that something is moving and customer can hear it. Used sealant/mastic And attached to all connection points between the different door parts. After doing this door is now quiet when it is opened. There is no other known adjustment or repair that can correct this.
We serviced a
GE WASHER
Model GTW720BSN0WS
Near Taylor, TX 76574
Wesley
Job Details:
06/01/2021
Arrived onsite and found unit off balance and not finishing cycles. Repaired unit by adjusting existing suspension for smooth rotation and ensuring wiring properly secured. Explained to customer that heavy loads jeans sheets and towels will often throw a non spin protection mode. Advised on repair and on use and care. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Tommy
Job Details:
06/01/2021
Arrived onsite for dishwasher leaking. Upon arrival found unit vent was a little loose and bottom gasket was damaged. Replaced vent and tested. Could not get error to repeat. Job Completed.
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW0
Near San Marcos, TX 78666
Andrew
Job Details:
06/01/2021
"Arrived on site to test unit for loud squeal. Found front and rear support rollers seized. Also found belt and idler pulley squeaking. Needing support rollers, idler pulley and belt to fix issue. Office to reschedule. . ; ordrng 1 279640 (pulley,idler) and 1 661570V (belt) and 4 WPW10314173 (support)s"
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW00
Near San Marcos, TX 78666
Andrew
Job Details:
06/01/2021
"Arrived on site to test unit for not starting cycle. Found drain pump was seized. Replaced drain pump, tested unit, unit works good. No leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM02
Near Austin, TX 78745
Jacob
Job Details:
06/01/2021
"Arrived onsite for unit not making ice. Looked at the unit. Found that the ice maker was not working. Unplugged the unit. Replaced ice maker, noticed as well the fill tube was clogged with ice. Removed ice. Plugged unit back on. Unit will need at least 24hrs for it to produce ice. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Round Rock, TX 78665
Wesley
Job Details:
06/01/2021
Arrived onsite and customer had professionally disassembled freezer and it was bone dry prepared for repair. Unit fan is working and verified heater is now working as designed.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW0
Near Austin, TX 78737
Robert
Job Details:
06/01/2021
Arrived on job for complaints of not working on sensor settings. Ran diagnostics and found code for shorted sensor replaced the harness to sensor. After replacement test operation.
We serviced a
JENN-AIR COOKTOP
Model JGD3536BS00
Near Austin, TX 78730
Justin
Job Details:
06/01/2021
(MM) Arrived on site for improperly installed cooktop prior to last service. Upon further inspection I found the unit installed originally with no brackets but tape. I advised the customer of my findings and confirmed it was okay to tape the unit back in. Taped unit back in and had customer inspect the cook top. Customer confirmed cooktop was fine.
We serviced a
MAYTAG WASHER
Model MHW5500FC1
Near Austin, TX 78731
Justin
Job Details:
06/01/2021
Arrived on site to install previously diagnosed parts. I updated the model number and I am ordering the correct parts. Office to reschedule. Need a two man job. ; ordrng 1 W10599356 (Valve) and 1 W11201286 (Control) and 2 TwoManjob (Two Man Job)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
David S
Job Details:
06/01/2021
Arrived on site for dishwasher leaking. I inspected the unit and work area. The customer stated they think it is coming from the door. I gain access to inside the door and only found water marks at the bottom corners of the insulation. I inspected the door gasket and found it in good condition. I put the unit through a diagnostics cycle and found the unit leaking from the door gasket. I replaced the gasket. The unit is working. No water leaks detected at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Round Rock, TX 78665
Tommy
Job Details:
06/01/2021
"Arrived onsite for dishwasher not running through cycle. Upon arrival found unit float switch went off again. Pulled unit and found sump shooting water put as well as tub damaged. Took photos to document damaged as well as photos of wall behind unit. Called techline spoke with Andrew, 7730894164 ordering sump and tub. Office to reschedule upon receiving.; ordrng 1 W11409866 (Tub) and 1 W11460946 (Sump)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, TX 78634
Wesley
Job Details:
06/01/2021
Arrived onsite and found unit with failed control button. Replaced control. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCF72DKL01
Near Austin, TX 78703
Luis
Job Details:
06/01/2021
"Arrived on site for weak water flow. Tested dispenser weak water flow,found restriction in water line in compressor compartment,repaired water line tested water dispenser good water flow. Found ice and other drawer to attached to tracks,installed drawers correctly."
We serviced a
WHIRLPOOL WASHER
Model GHW9100LW1
Near Austin, TX 78747
Robert
Job Details:
06/01/2021
Arrived on job for complaints of leaks. Found bellow leaking. .; ordrng 1 WP8181850 (bellow)
We serviced a
WHIRLPOOL UPRIGHT / CHEST
Model WZF34X20DW01G
Near Burnet, TX 78611
Cliff
Job Details:
06/01/2021
Arrived on site to diagnose a freezer that is not cooling. Found control shorted and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11293202 (Control)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Elgin, TX 78621
Matthew
Job Details:
06/01/2021
Arrived onsite for damaged lid. Replaced lid. Ran diagnostics on unit and unit is functioning properly.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Kyle, TX 78640
Robert
Job Details:
06/01/2021
Arrived on job for complaints of wash plate loose and breaker tripped. Found the washplate damage and gearcase leaks.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Dripping Springs, TX 78620
Andrew
Job Details:
06/01/2021
"Arrived on site to test unit for not turning on. Found unit power wasn?t connected in junction box. Verified voltage at out. Wired unit to power cord, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0HS01
Near Austin, TX 78737
Leonardo
Job Details:
06/01/2021
Arrived on site to replace console. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Liberty Hill, TX 78642
Cliff
Job Details:
06/01/2021
Arrived on site to diagnose a dishwasher that is not drying. Found no failures to unit at this time and advised customer on best cycles and options for best performance. No leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Round Rock, TX 78664
Jimmy J.
Job Details:
06/01/2021
"Arrived on site for Range oven not heating. Oven only ignites bake burner on first high temp for preheat. Called WP tech line and spoke to Andy. Andy had me pull the oven out halfway to ensure there werent any air restrictions. This did not change anything. Andy also had me bend igniter 1/4 inch from bake burner. This also didnt change anything. Based on what the oven is doing and not giving any error codes, Andy recommended replacing the bake burner to resolve the igniting issue. Informed customer that the part has been ordered and our office will reach out as soon as it arrives to schedule visit the next day to complete the repair.; ordrng 1 WP9758078 (Bake Burner)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SEDUDW01
Near Austin, TX 78746
Luis
Job Details:
06/01/2021
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Leander, TX 78641
Tommy
Job Details:
06/01/2021
"Arrived onsite for washer not spinning correctly. Upon arrival inspected unit bottom found it cover with gear case oil. Upon trying to remove unit washplate. Found it bound.
We serviced a
GE REFRIGERATOR
Model GSHL6KGZBCLS
Near Pflugerville, TX 78660
Wesley
Job Details:
06/01/2021
Arrived onsite and replaced ice bin and replaced board to improve temp settings. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS2
Near Austin, TX 78747
Leonardo
Job Details:
06/01/2021
Arrived on site to test unit for unit not washing correctly. Found unit not getting enough water replaced valve test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Pflugerville, TX 78660
Jimmy J.
Job Details:
06/01/2021
Placed in diagnostics and F6E2 came on. Washer powered up for me and went into diagnostics, but wouldnt allow me to start diagnostics cycles or clear error codes. Removed control and installed new control. Placed in diagnostics and cleared error code. Ran through calibration and completed cycle as designed. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Leander, TX 78641
Kayman
Job Details:
06/01/2021
"Arrived onsite for refrigerator with frost in the freezer and not cooling. Upon inspection I found a full blown defrost issue with a large amount of frost building up on the FC evaporator cover as well as ice sickles coming down off the FC bins. I found 3.9 amp draw at the control when calling for the heater. I found the pantry UI dead and the drawer cavity full of water. There are multiple corroded and broken wires in the drawer. I tugged on the pantry harness and it seemed that no wires were broken. The unit will need the FC motor assembly, Pantry drawer (W10815668) pantry UI(WPW10769076) dispenser ui(W11330971) drain pan(W11457241) ; ordrng 1 W10815668 (Drawer) and 1 WPW10769076 (Pantry ui) and 1 W11330971 (Dispenser ui) and 1 W11457241 (Drain pan) and 1 WPW10675033 (Main control) and 1 W11087438 (Rc fan) and 1 W11170612 (Pantry harness)"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS11
Near Liberty Hill, TX 78642
Lou
Job Details:
06/01/2021
"Arrived on site to inspect microwave/oven wall unit microwave not starting. Upon further inspection, the customer advised that the microwave wont start when the doo is closed. I found the display showing the open door error. I pushed in on the door and press3d start and the unit operated. I explained to the customer that the microwave door has to be closed hard or allow it to close on its own in order for it to operate correctly. I contacted techline and spoke to Andrew and advised of the complaint and my findings. Andrew advised that the door has to close on its own or give it a push it order for the switch to close and the unit operates. Provided SR#7730892786. I provided the file number to the customer and advised them of the info I received from Whirlpools tech support.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS23INBL00
Near Georgetown, TX 78628
Lou
Job Details:
06/01/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the control kit and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QMB01
Near Austin, TX 78730
Justin
Job Details:
06/01/2021
"Arrived on site for a refrigerator not cooling properly. I checked the temps and found the RC at 44?F and the FC at 14?F. I then gained access to the evap and found ice build up on the cap tube. I could also hear the refrigerant spitting. I found the compressor sounding very weak too. I found the fan, heater, and baffle working as designed. This indicates a SS issue. I am ordering the compressor, evap, drier, and service tap for the repair. Office needs to get authorization for the repair. Office to reschedule. ; ordrng 1 3HourJob (3 Hour Job) and 1 Autho (Autho) and 1 W10841139 (Compressor) and 1 WP2306094 (Evaporator) and 1 WPW10143759 (Drier-UV) and 1 W11506635 (Service Tap)"
We serviced a
WHIRLPOOL OVEN
Model WFE515S0JS0
Near Kyle, TX 78640
Leonardo
Job Details:
06/01/2021
Arrived on site to test unit for oven not coming back on after pre heat. Test unit and found control board needed to be reset. Reset board test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FMS01
Near Austin, TX 78759
Luis
Job Details:
06/01/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Spicewood, TX 78669
Brandon
Job Details:
06/01/2021
"Arrived on site for customer complaint of unit not cooling, when I arrived found unit was cooling in FC, but the frost pattern was weak, I ran compressor checks and placed 3 way valve into FC and ramped compressor to max speed and waited to see if a good frost pattern would appear, found weak frost pattern, found sealed system leak. Ordering compressor, RC evaporator, filter drier, and coupler. ; ordrng 1 W10630535 (RC evaporator) and 1 W10756020 (Compressor) and 1 WPW10143759 (UV drier) and 1 Cnote (SS tech/2 hour job) and 1 Cnote (Office to reschedule) and 1 W10913906 (Coupler)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Cedar Park, TX 78613
Kayman
Job Details:
06/01/2021
Arrived onsite for dishwasher leaking upon inspection I found one of the friction pads laying on the floor. I inspected the inner door panel and did not see any water trails anywhere. The customer mentioned using dawn dish soap to clean the unit and I explained that this can cause over sudsing. The excessive suds can cause the water to leak out of the front. I also confirmed the customer has a in home water softener. I am ordering the friction pads for return visit but I could not locate any leaks at this time. I found the rinse aid cap damaged so I will order one as well Ordering pads(WP8268961) cap(WPW10524920) office to R/S due to part availability. ; ordrng 2 WP8268961 (Friction sleeve)s and 1 WPW10524920 (Cap)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Bertram, TX 78605
Cliff
Job Details:
06/01/2021
Arrived on site to diagnose a refrigerator that has lights not working. Found failed freezer led module and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78758
Justin
Job Details:
06/01/2021
(MM) Arrived on site to diagnose washer with no spin/wet clothes end of cycle. After speaking with the customer I was informed that the unit would intermittently leave detergent residue on clothing. They also stated one time on the bulky cycle the unit stopped and left water in the tub. When they tried to do a drain in spin to get the water out it still did not finish. They also stated they fill the unit 2/3 to all the way full and generally put the soap on top of the clothes. I placed the unit in diagnostics mode and found no error codes. I then ran a test cycle and found the unit worked as designed. I individually activated each component and found it running as designed. I gained access to the bottom of the unit and found it looking fine. I called tech line and spoke to Adrian and received SR# 7730884574. Adrian confirmed user error and had me go over soap usage and loading per user care guide. The unit is working as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW
Near Austin, TX 78724
Scott
Job Details:
06/01/2021
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Leander, TX 78641
Tommy
Job Details:
06/01/2021
Arrived onsite for cooktop gas leak. Upon arrival inspected unit with detector and bubbles. Found no gas leak coming from regulator or line.
We serviced a
WHIRLPOOL DRYER
Model MGD7230HW0
Near Pflugerville, TX 78660
Jimmy J.
Job Details:
06/01/2021
Arrived on site to install previously diagnosed parts. Cleared error codes. Removed UI and main control. Installed new Control and powered up then powered down. Removed UI and powered up. Dryer drying as designed. Ran timed dry for ten minutes. No error codes came on. Customer confirmed she had vents cleaned. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WED8500DR3
Near Austin, TX 78745
Kevin
Job Details:
06/01/2021
"Arrived on site and inspected dryer and found it is not heating, confirmed incoming power is good. Used airflow meter and found airflow is restricted. Took one picture. Disassembled dryer and found cut off is good fuses good, confirmed element needs to be replaced. Took one picture of element after replacement, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kyle, TX 78640
Andrew
Job Details:
06/01/2021
"Arrived on site to test unit for not agitating. Found shift actuator not connected. Replaced shift actuator, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
FRIGIDAIRE FREEZER
Model LFFH21F7HWG
Near Pflugerville, TX 78660
Jimmy J.
Job Details:
06/01/2021
"Arrived on site for COULDN'T GET IT BELOW 23 DEG. NOT COOLING PROPERLY. ALREADY TRIED RESETTING. Found compressor extremely hot and drier at room temperature. Checked vent inside freezer and it was blowing strong with cold air coming out. Freezer will need a sealed system repair. Drier WPW10143759, Compressor 5304475098, Evaporator 297414901, Stub TJ90SF8404, insulation 216502500, and heat exchanger 297217900
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Austin, TX 78737
Robert
Job Details:
06/01/2021
Arrived on job for complaints of fabric softener not dispensing. Found drawer damaged. Replaced drawer. No leaks detected at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Austin, TX 78738
Brandon
Job Details:
06/01/2021
"Arrived on site for customer complaint of unit not making ice, found frozen water line at fill tube, I removed ice, unit tested good, if problem continues, might need water valve.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Lou
Job Details:
06/01/2021
"Arrived on site to inspect dishwasher door not staying open and rack falling off rail. Upon further inspection, I opened the door and when I opened it all the way, I could hear a grinding noise from the left side. Also found the upper rack stops missing. I installed the stops and pulled the unit out to find the left hinge spring bushing missing and the spring rubbing on the chassis creating the grinding noise. I installed a bushing (WP8268990) from my van stock and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVWB835DC2
Near Spicewood, TX 78669
Brandon
Job Details:
06/01/2021
"Arrived on site for customer complaint of unit not powering on, when I arrived, the unit was hooked up to power but not to water or drain. Unit was powering on at time of service, I could not test any other functions, UI console passed tests, I did tighten connection at UI harness.