Near Wimberley, TX 78676
Diego G.
Job Details: 12/21/2018
WASHER WHIRLPOOL MVWB450WQ0 arrived on site. Checked for no operation issues. Found error code for long drain. Ran diagnostic test and found no power going to drain pump. Will need control to repair unit.
Near Wimberley, TX 78676
Diego G.
Job Details: 12/21/2018
WASHER WHIRLPOOL MVWB450WQ0 arrived on site. Checked for no operation issues. Found error code for long drain. Ran diagnostic test and found no power going to drain pump. Will need control to repair unit.
Near Wimberley, TX 78676
Diego G.
Job Details: 12/21/2018
WASHER WHIRLPOOL MVWB450WQ0 arrived on site. Checked for no operation issues. Found error code for long drain. Ran diagnostic test and found no power going to drain pump. Will need control to repair unit.
Near Killeen, TX 76541
Al
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL ED5FHEXTQ00 Arrived to inspect unit not cooling. I verified the complaint and checked the start device and compressor. I checked the thermostat and the unit came on after wiggling the control. Unit will need WP2198202 thermostat. Ordered thermostat.NEEDS MORE WORK.; ordrng 1 WP2198202 (THERMOSTAT )
Near Jarrell, TX 76537
Arthur B.
Job Details: 12/21/2018
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite to install new parts to 5 door refrigerator from prior tech’s diagnosis. Removed icebox fan and installed new replacement. Removed and replaced ice bin door and installed ice container. Reassembled and tested unit. All works as intended. No other issues found. All water connections were dry at time of service.
Near Temple, TX 76502
Arthur B.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL GX5FHDXVY07 Arrived onsite for customer complaint of french door refrigerator not cooling in RC section. Tested damper and found damper opens and closes as intended. Removed evaporator cover and found evaporator all frosted up with white frost. This was caused from possible door left opened for a prolonged period of time. Removed all frost using steamer and heat gun. Checked heater element for continuity and checks ok. Reassembled and tested unit. Good air flow coming from damper. No other issues found. All water connections were dry at time of service.
Near Killeen, TX 76541
Al
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL ED5FHEXTQ00 Arrived to install previously ordered part. After disassembling the unit it was discovered the wrong part was ordered. I called the office spoke with DW and ordered W11088945 thermostat. CUSTOMER REQUESTS EARLIER TIME IF POSSIBLE. OFFICE TO CONTACT CUSTOMER TO VERIFY ; ordrng 1 W11088945 (THERMOSTAT )
Near Austin, TX 78735
Leonardo
Job Details: 12/21/2018
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site to test unit for no display. Reset unit and display came back on. Customer said it works for a day or 2 then goes back off. Ordering new console W11268674. Office to reschedule; ordrng 1 W11268674 (CONSOLE STAINLESS )
Near Leander, TX 78641
Lou
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "arrived on site to inspect refrigerator freezing up. Upon further inspection, the customer had the unit unplugged to defrost, but provided a picture of the rc section evaporator iced up. It was a large amount of ice. Previous service call notes state that the control, evap harness and Evap cover were replaced and the drain tube sealed. I pulled the unit from its place and removed the back cover to find that the drain tube was sealed, but there was a small gap in the sealant. I removed the drain tube and all of the sealant used last time ad then using manufacturers approved silicone, I placed a bead around the opening of the drain tube and reinstalled it making sure the tube was completely sealed. I put the cover back on and pushed the unit back into place. I removed the shelving from the rc section and removed the Evap cover to find that the thermistor was in the wrong position (photo taken). I repositioned it in the correct place then zip tied it
Near Austin, TX 78728
Paul
Job Details: 12/21/2018
DISHWASHER KITCHENAID KDTE704DBL0 Arrived onsite for the dishwasher to replace the previous diagnosed parts. I checked the yellow harness between the OWI and the main control for open or shorted wires and the harness checked good. I changed the main control out again and tested the unit. The unit is working as designed. There were no water leaks present at the time of service.
Near Spicewood, TX 78669
Cliff
Job Details: 12/21/2018
DISHWASHER JENN-AIR JDTSS244GS0 Arrived on site to diagnose a dishwasher that is not drying properly. Tested unit and found at F7E1 error code saved in control. Found loose connection for heating element on control board causing errors. Rewired connection and tested unit found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78727
Paul
Job Details: 12/21/2018
DISHWASHER KITCHENAID KDTE704DSS0 Arrived onsite for the dishwasher that the control panel is locked up on. I found the control lock on and the UI non-responsive. The parts are covered under the manufacture 60 month warranty. I had the prescreened main control and changed it. I tested the unit and had the same results. Will need to replace the control panel to complete service. Ordering PANEL-CNTL. RS for Wed 12/26. ; ordrng 1 WPW10537425 (PANEL-CNTL)
Near Killeen, TX 76542
Al
Job Details: 12/21/2018
DISHWASHER KITCHENAID KDTE204ESS2 "Arrived to inspect dishwasher not washing. I installed the pump and motor, tested the unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE"
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 12/21/2018
ICE MACHINE KITCHENAID KUIC15PHZS0 arrived on site for no ice condition. Found condenser fan motor had failed. Removed and replaced fan motor. All operations are now working with no water leaks. IM340
Near New Braunfels, TX 78130
Robert
Job Details: 12/21/2018
DRYER WHIRLPOOL MEDB835DW4 Arrived on job for complaints of not heating. Found heater working today. Ran diagnostics and got low L2 code so customer will have electricity checked
Near Belton, TX 76513
Arthur B.
Job Details: 12/21/2018
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived onsite for customer complaint of OTR microwave fan comes on when not in use. Customer advised fan came when cooking on stove. Advised that OTR microwave has a humidity sensor that comes on when senses steam of heat. Advised unit works as intended. No other issues found.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 12/21/2018
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site for poor wash performance. Found power to wash motor but wash motor isn’t running. Removed and replaced failed wash motor. All operations are now normal and Dry.
Near Burnet, TX 78611
Thomas L.
Job Details: 12/21/2018
OVEN WHIRLPOOL WGE745C0FS00 Arrived on site for poor baking results. For temps too low due to faulty sensors. Replaced both oven sensors. Due to the installation of the unit the customer will need to cut some of the wood in order for the unit to slide in properly back into the opening. There is a wooden piece of the cabinet that is causing the damage part of the range to bind there for that one piece of wood will need to be cut.
Near Copperas Cove, TX 76522
Steve C.
Job Details: 12/21/2018
DISHWASHER GE GLD5600N10BB Arrived on site for to replace the the motor due to unit not washing. Replaced the motor and tested the unit. Had to tighten the water line connection on the valve due to small leak. Tested the unit and unit is working properly. All water connections were dry at the time of service.
Near Seguin, TX 78155
Diego G.
Job Details: 12/21/2018
COOKTOP WHIRLPOOL WGE745C0FE01 "Arrived on site. Check for cooktop issues. Found cooktop cracked on delivery. Replaced cooktop and cycled burners, all functions tested OK. job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 12/21/2018
COOKTOP WHIRLPOOL WGE745C0FE01 "Arrived on site. Check for cooktop issues. Found cooktop cracked on delivery. Replaced cooktop and cycled burners, all functions tested OK. job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 12/21/2018
COOKTOP WHIRLPOOL WGE745C0FE01 "Arrived on site. Check for cooktop issues. Found cooktop cracked on delivery. Replaced cooktop and cycled burners, all functions tested OK. job complete"
Near Cedar Park, TX 78613
Lou
Job Details: 12/21/2018
COOKTOP WHIRLPOOL WCG97US6HS00 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the center burner and all caps and tested the unit. All burners functioned properly. No gas leaks detected during service, job completed."
Near Austin, TX 78703
Scott
Job Details: 12/21/2018
WASHER WHIRLPOOL WFW9400SW01 Arrived on site for leaking washer . After talking to customer tub is filling and spilling over the door when not in use . Ran diagnostics and got over flow and long fill error codes . Units stacked will need second man . Ordering valve and sensor just to have Incase needed . Please call to set return visit . ; ordrng 1 2NDMAN and 1 WP8182862 (valve) and 1 WPW10514214 (switch-wl)
Near Driftwood, TX 78619
Brandon
Job Details: 12/21/2018
OVEN WHIRLPOOL WOS92EC0AE00 "Arrived on site for customer complaint of broil element piping, sparking and smoking. Found bad broil element, I replaced element unit tested good."
Near Bastrop, TX 78602
Wesley
Job Details: 12/21/2018
OVEN WHIRLPOOL WFC150M0EW3 Arrived on site and found customer to be concerned by the heat from the oven vent. Unit is working properly. All checks good. Advised customer on design.
Near Austin, TX 78730
Scott
Job Details: 12/21/2018
COOKTOP JENN-AIR JGD3536BS00 "Arrived on site , replaced valve and switch harness . Checked connections and all burners are normal . No gas leaks detected at time of service . Will need to order 3 grommet due to glue is wearing off will ship direct to customer . ; ordrng 1 CNOTES and 3 WPW10559494 (grommet DTC)s"
Near Woodway, TX 76712
Steve C.
Job Details: 12/21/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for the unit will not turn on. Found the unit is working properly. Customer advised it’s been working for a week. Went through diagnostics and found no error codes and components are working properly. Customer also wants the filter to be replaced. Found the unit is working properly and all water connections are dry at the time of service.
Near Woodway, TX 76712
Steve C.
Job Details: 12/21/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for the unit will not turn on. Found the unit is working properly. Customer advised it’s been working for a week. Went through diagnostics and found no error codes and components are working properly. Customer also wants the filter to be replaced. Found the unit is working properly and all water connections are dry at the time of service.
Near West Lake Hills, TX 78746
Luis
Job Details: 12/21/2018
REFRIGERATOR KITCHENAID KBFC42FTS02 Arrived on site food freezing on left side ordering new damper assembly customer requesting lm only; ordrng 1 LMONLY and 1 WP2268249 (DAMPER)
Near Austin, TX 78730
Paul
Job Details: 12/21/2018
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived onsite for the dishwasher with a broken dispenser. I found the dispenser lock broken on the dispenser. I replaced the dispenser. Call complete.
Near Austin, TX 78717
Lou
Job Details: 12/21/2018
MICROWAVE WHIRLPOOL WMH53521HV "arrived on site to inspect microwave inner light intermittently comes on when door open. Upon further inspection, the customer advised that when she opens the door, sometimes the light will come on and sometimes not. Due to this issue, this tells me the switch is going bad. I removed and replaced all three switches and both interlocks and tested the unit. The unit operated as designed. I also found that the vent is leaking air into the cabinets due to not being sealed correctly. Using some foil tape, I sealed the air gaps and tested and the unit vent is now sealed. Job completed."
Near Lakeway, TX 78734
Cliff
Job Details: 12/21/2018
ICE MACHINE KITCHENAID KUIC18PNTS2 Arrived on site to replace water level sensor and main control for ice machine. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78628
Jerry C.
Job Details: 12/21/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 KRMF706ESS01 Arrived to inspect cooling issue. I found the fc at 15 degrees and the rc at 42. I discovered the fc evaporator was full of frost. The defrost system worked as designed in test mode 6. I removed the ice and tested. The cabinet required squaring and leveling and the lower right corner of the fc required adjustment. No leaks observed during service.
Near Temple, TX 76502
Arthur B.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived onsite for,customer complaint of no lights in the FC section and dim in the RC section. Found FC LED module faulty. Removed and replaced LED module. All lights now illuminate as intended. No other issues found. All water connections were dry at time of service."
Near Leander, TX 78641
Lou
Job Details: 12/21/2018
DISHWASHER KITCHENAID KDTE104ESS4 arrived on site and installed the toe plate retainers. Job completed.
Near , TX 78634
Jonathan
Job Details: 12/21/2018
RANGE WHIRLPOOL WFG525S0HS1 "Arrived on site for range having dent on panel. Inspected work area and found scratches on floor. Had customer sign waiver for moving appliance. Found defect in panel. Found within 30 days of purchase. Removed defective panel and installed new. Tested all operations, all tested good."
Near Austin, TX 78750
Cliff
Job Details: 12/21/2018
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to diagnose a dishwasher that is not closing properly. Tested unit and found installers used a broken piece of tile to level unit as a post to lowering foot properly. Removed broken tile and re-leveled unit. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78704
Scott
Job Details: 12/21/2018
RANGE WHIRLPOOL WFE510S0AS0 "Arrived on site for dead completely dead range . Found all functions working at time of service . Control display on, tested all burners working , preheated oven to 350 ,tested broil . All checked good . Ran diagnostics and got an F1 error ( control failure ) . Control was reset possibly when electrician was checking breakers and outlet . Will recommend if error occurred again to replaced control board
Near Round Rock, TX 78664
Tyler B.
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW7040DW0 "AUTHO number from whirlpool #wi0soi0ep1nparts coverageArrived in site for complaints of wet clothes at end of cycle, found unit making loud grinding due to bad bearing and possible bent spindle . Unit will need GEARCASE to complete repair. Customer got concession on parts. Customer is trying to get labor concessions also. ordrng 1 W10811956 (gearcase)"
Near Leander, TX 78641
Lou
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW4800XQ2 "arrived on site to inspect washer not turning on. On 12/6/18, I diagnosed that the unit had a clogged drain pump and I removed all of the debris. When I tested the unit, it shut down when I manually tested agitation. I tested the capacitor and found it open. The customer contacted Whirlpool and was able to the parts/labor covered. I removed and replaced the capacitor and tested the unit and it operated as designed. I advised the customer of my repair. No water leaks observed during service, job completed."
Near Austin, TX 78734
Cliff
Job Details: 12/21/2018
MICROWAVE WHIRLPOOL GMC305PRS01 Arrived on site to diagnose an oven with the bake element that is not operating. Found bake element shorted out. Replaced bake element and tested unit. Found all is functioning properly at this time
Near Spicewood, TX 78669
Cliff
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL KRFC704FPS01 Arrived on site to replace the water valve for refrigerator. Replaced internal valve and found unit still not operating properly. Replaced rear water valve is well and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
Near Austin, TX 78745
Luis
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for mullion issue. Found mullion disconnected from door. Installed mullion correctly to door checked door operation unit working as designed
Near Austin, TX 78728
Paul
Job Details: 12/21/2018
MICROWAVE WHIRLPOOL WMH32519HZ2 Arrived onsite for the microwave with the display going out again. I found the display failing and scrambled. I replaced the display and set the clock. The unit is working as designed. Call complete.
Near Austin, TX 78728
Paul
Job Details: 12/21/2018
MICROWAVE WHIRLPOOL WMH73521CS5 Arrived onsite for the microwave with door issues. I found the door coming apart. I found the wrong part prescreened. Need to replace the door to complete service. Ordering C-NOTES & W10913378 DOOR/MW.; ordrng 1 C-NOTES (PSP ITEM - 0 IN STOCK. THE OFFICE WILL NEED TO SET THE RETURN VISIT.) and 1 W10913378 (DOOR/MW)
Near Austin, TX 78730
Luis
Job Details: 12/21/2018
ICE MACHINE KITCHENAID KUIX305ESS1 "Arrived on site for no ice. Ran diagnostics condenser fan not running. Diagnosed faulty fan motor. Installed new fan motor,checked tubing no leaks ran diagnostics all test passed unit working as g as designed."
Near Round Rock, TX 78665
Jonathan
Job Details: 12/21/2018
DRYER WHIRLPOOL MEDB765FW0 "Arrived on site to install previous diagnosed parts. Replaced control, thermal fuse, thermistor exhaust. With no change to unit. Tested wire harness and it tested good, called tech support and was instructed to go ahead and replace wire harness. Removed and replaced with new. Tested unit and all operations tested good. SR# 7723723060"
Near Leander, TX 78641
Lou
Job Details: 12/21/2018
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site to inspect refrigerator ice maker making too much ice. Upon further inspection, I found that the ice pan was full of a block of ice as if the ice maker ran over ad was spilled into the ice pan. The buildup was bad enough to trap the ice maker arm and keep it from operating correctly. Using my steamer, I removed the ice from the arm and removed the ice pan. I removed the fc door and drawers to inspect the ice maker. I removed the cover to the motor and using my jumper wire, I tested the ice maker at points T and H. The ice maker began to actuate, but at the end of actuating, it did not dispense any water. I placed the unit in diagnostics and tested the ice maker and valve. The ice maker arm was in the down position but the unit control was showing that the ice maker was in the off position. I tested the valve by turning on the water dispenser and then dispensing water into the ice maker by using my jumper wire. I removed and replace
Near Austin, TX 78737
Kevin
Job Details: 12/21/2018
DRYER WHIRLPOOL WED8540FW2 "Arrived on site and replaced all parts diagnosed on previous visit, this represents all moving parts in the dryer and there’s no other replacement of parts that can be done to address the issue, job complete 7723715204"
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/21/2018
OVEN KITCHENAID 483HE25378 "Arrived on site for customer complaint oven temperature being to hot, I tested oven temperature, unit was off by 20 degrees, I calibrated oven unit tested good."
Near Austin, TX 78737
Brandon
Job Details: 12/21/2018
OVEN MAYTAG WOS51EC0HS01 "Arrived on site for customer complaint of temperature issues, found unit needed calibration for to high of temperature, after calibration unit tested good."
Near Georgetown, TX 78626
Tyler B.
Job Details: 12/21/2018
RANGE WHIRLPOOL WFE540H0ES1 "Arrived on sote for damaged cook top, found cook top bubbled and slightly cracked underneath glass. R&R cooktop and tests good."
Near Cedar Park, TX 78613
James
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site and delivered meat and crisper drawers to customer. Collect for cost of drawers. Job complete
Near Pflugerville, TX 78660
Wesley
Job Details: 12/21/2018
COOKTOP WHIRLPOOL G7CE3034XS00 Arrived on site and found wrong knob on order. Ordering correct knobs to repair. Shipping d2c; ordrng 4 WPW10316662 (knob)s
Near Austin, TX 78739
Leonardo
Job Details: 12/21/2018
OVEN WHIRLPOOL RBD245PDQ14 Arrived on site to install rebuild board. Test upper and botttom oven to heat to 350 and both ovens got to temp. Job complete
Near Georgetown, TX 78633
Jonathan
Job Details: 12/21/2018
OVEN KITCHENAID KEMS309BSS00 Arrived on site for convection fan not working and vibrating intermittently. Performed diagnostics mode and tested fan and found operating. Found service pointer W10692944 addressing vibration noise. Gained access to convection fan and inspect blade and cover. (PR220) . Adjusted brackets on fan cover. Installed fan. Installed washer. Tested unit and all tested good.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 12/21/2018
OVEN WHIRLPOOL WFG540H0ES0 "Arrived on sote for heat complaints, removed back panel and ohm sensor and tests good, ingiter tested good. Found unit had drip cover across bottom causing heat blockage. Removed cover and ran test, found range slightly under temp, calibrated 10* and tests good. No gas leaks on site.
Near Harker Heights, TX 76548
Al
Job Details: 12/21/2018
DRYER MAYTAG MEDX655DW1 "Arrived to inspect dryer with no power. I checked the breaker, I powered it off and then back on. I checked voltage at the back of the dryer with the unit plugged in and got the following readings:L1/L2 124 voltsL1/N 0 voltsL2/N 123This is a voltage issue, not the appliance. Customer advised to seek and electrician.NO PARTS INSTALLED JOB COMPLETE"
Near Harker Heights, TX 76548
Al
Job Details: 12/21/2018
MICROWAVE WHIRLPOOL WMH32517AS2 "Arrived to inspect microwave not heating. I confirmed the complaint and removed and replaced the magnetron, capacitor and diode. I tested the unit and unit tested as designed. JOB COMPLETE."
Near Austin, TX 78703
Scott
Job Details: 12/21/2018
WASHER WHIRLPOOL WFW3090GW Arrived on site ran diagnostics got f20 error code . Ordering heater . Will need 2nd man . Pleases call to set return visit . No water leaks detected at time of service . Job complete .; ordrng 1 W10847365 (HEATER )
Near Austin, TX 78758
Scott
Job Details: 12/21/2018
WASHER MAYTAG MHW5500FW1 Arrived on site for loud grinding noise . Found drain pump was not shutting off . Found pressure switch not ohming out correctly. Replaced switch . Ran diagnostics . All checke normal .nomwater leaks detected at time of service . Job complete .
Near Manor, TX 78653
Wesley
Job Details: 12/21/2018
OVEN WHIRLPOOL WFG515S0ES1 Arrived on site and found oven control preventing unit from completing preheat. Replaced control. Now unit is operating as designed.
Near Round Rock, TX 78664
Tyler B.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for unit freezing in fridge section, found diffuser open constantly, removed shells and replaced diffuser with the same result. Unit will need control to complete repair.; ordrng 1 W11212392 (CONTROL)"
Near Buda, TX 78610
Kevin
Job Details: 12/21/2018
DISHWASHER WHIRLPOOL WDF330PAHS1 "Arrived on site and set dishwasher into diagnostic cycle and found no saved error codes, found incoming water temperature is only 113° and recommended that customer raise it to a minimum of 120° drain who is not installed correctly and added a high drain loop to prevent siphoning back into the dishwasher. All functions are operating properly, job complete"
Near Cedar Creek, TX 78612
Joseph C.
Job Details: 12/21/2018
DRYER MAYTAG MEDX655DW1 Arrived on site for “no power to unit” complaint. Inspected unit and found thermal fuse blown. Venting was blocked. Removed and replaced thermal fuse. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near Austin, TX 78704
Scott
Job Details: 12/21/2018
DISHWASHER KITCHENAID KDTE254ESS1 "Arrived on site for no heat and poor washing . Ran diagnostics got heater code and drain code . Lower spray arm not moving during test . Heater never came on at end of test . Drain pump pump sounding labored .Ordering sump and motor , drain motor ,control . Needed . Nonwater leaks detected at time of service . Return 12/21 .; ordrng 1 AUTHO and 1 W10866124 (cntrl-elec) and 1 W10902372 (SUMP AND MOTOR) and 1 WPW10531320 (pump-drain)"
Near Kyle, TX 78640
Robert
Job Details: 12/21/2018
DRYER MAYTAG MEDZ600TW2 Arrived on job for complaints of F01 code. Confirmed code F01 Control error. Check diagnostics sheet and it recommended replacement of control replaced control and test dryer. Operation normal
Near New Braunfels, TX 78132
Robert
Job Details: 12/21/2018
RANGE WHIRLPOOL WFC150M0EB2 Arrived on job for complaints of too long to boil water. Found operation of burners normal the customers cookware not setting flat on burners.
Near Austin, TX 78727
Paul
Job Details: 12/21/2018
DISHWASHER WHIRLPOOL KDTE204DSS0 Arrived onsite for the dishwasher with the drain pump being loud when draining. I tested the unit and found the drain pump working as designed. The unit was maybe a little louder than normal but it was working properly. I explained this to mr and I quoted the customer PUMP-DRAIN $76.76 + MT350 LABOR $25.00 = $101.76 + tax if they wanted to change it because of the noise. Mr checked with ms and they decided since it was working properly to keep using it as is. Call complete.
Near Austin, TX 78758
Paul
Job Details: 12/21/2018
DRYER WHIRLPOOL WED4616FW0 Arrived onsite for the dryer with no power. I found the thermal fuse open and replaced it. I tested the unit and it is working as designed. Call complete.
Near Austin, TX 78758
Paul
Job Details: 12/21/2018
DRYER WHIRLPOOL WED4616FW0 Arrived onsite for the dryer making a humming noise. I found the motor with 121VAC to it and it only humming. I found the door handle broken also. Ordering the door handle and returning with the prescreened motor. Ordering W10861225 HANDLE. RS for Wed 12/26.; ordrng 1 W10861225 (HANDLE)
Near Austin, TX 78758
Paul
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for the washer leaking oil. I found the seal on the gear case leaking oil. I changed the gear case and the cam because it was saturated in oil. I tested the unit and it is working as designed. Call complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 12/21/2018
MICROWAVE WHIRLPOOL KMLS311HSS1 Arrived on site to install previous diagnosed part. Removed microwave and installed new. Installed microwave and tested. All tested good. Customer stated that it looks worse than previous and stated that we had bent put it on sides. Attached pictures to SD-QUICKPIC.
Near Austin, TX 78758
Paul
Job Details: 12/21/2018
WASHER WHIRLPOOL WTW4616FW2 "Arrived onsite for the washer that will not drain. I put the washer in manual drain and nothing happened. I removed the harness at the pump and checked voltage to the pump. I had 119 volts to the pump. I changed the pump again and tested the unit. The pump still didn’t run. I checked voltage out of the control with power to the pump and the voltage showed 3.8 volts. I removed the harness at the control and it showed 119 volts. I replace the control and tested. The pump worked as designed. I tried to calibrate the control and the basket never moved. I ran auto diagnostics and had no agitation or spin.when changing the pump I had found the capacitor loose and hanging when I tested voltage to the pump. I reattached it to the gear case. I couldn’t troubleshoot the issue anymore because Luxe was closing but I suspect a harness issue but will order all the components that could possibly cause this. Ordering C-NOTES, W11170645 CONTROL, W10899776 HARNS-WIRE, W10885
Near Austin, TX 78758
Paul
Job Details: 12/21/2018
WASHER WHIRLPOOL WET4024HW0 Arrived onsite for the dryer not turning on. I found where L1 got into the motor pulley and shorted out. The wire harness will need to be replaced. I talked to CS and he stated I could put a butt splice connector in the existing harness to make the repair. Ordering C-NOTES. ; ordrng 1 C-NOTES (OFFICE TO SCHEDULE AT THE SAME TIME WITH 208140.)
Near Seguin, TX 78155
Diego G.
Job Details: 12/21/2018
OVEN WHIRLPOOL KODE300ESS01 "Arrived on site. Check for a no heat issues. Found bad TOD for lower oven. Replaced TOD and cycle, all functions tested OK.
Near Seguin, TX 78155
Diego G.
Job Details: 12/21/2018
OVEN WHIRLPOOL KODE300ESS01 "Arrived on site. Check for a no heat issues. Found bad TOD for lower oven. Replaced TOD and cycle, all functions tested OK.
Near Seguin, TX 78155
Diego G.
Job Details: 12/21/2018
OVEN WHIRLPOOL KODE300ESS01 "Arrived on site. Check for a no heat issues. Found bad TOD for lower oven. Replaced TOD and cycle, all functions tested OK.
Near Cedar Park, TX 78613
Lou
Job Details: 12/21/2018
WASHER MAYTAG MHW8000AG0 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the diverter valve and tested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Round Rock, TX 78681
Tyler B.
Job Details: 12/21/2018
DISHWASHER KITCHENAID KUDK03CTSS3 "Arrived on site loud wash, found pump motor failing, replaced sump and pump and tests good. No leaks on site"
Near Buda, TX 78610
Kevin
Job Details: 12/21/2018
DISHWASHER KITCHENAID KDTE334DSS0 "Arrived on site and inspected dishwasher and found drain pump has failed, quoted customer for repair for drain pump and total labor DW160 . I do not have drain pump re-screen and will need to order it. Customer is going to discuss situation with KitchenAid to see if they will cover the drain pump. Reported to CS, Customer will contact office if they wish to continue. No water leaks from connections at time of service"
Near Horseshoe Bay, TX 78657
Jerry C.
Job Details: 12/21/2018
RANGE MAYTAG MGS8800FZ0 "MGS8800FZ0 Arrived to inspect no ignition. I found the unit would attempt to ignite, but was shorting prior to the igniter. The ignition wire routing was incorrect and the wire was pinched at the rear of the lower drawer. After correcting the wiring and inspecting it and finding no issue, the unit operated as designed. I adjusted the cooktop burner low flame height and found no other faults. No gas leaks detected during service."
Near Lockhart, TX 78644
Robert
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on job to replace freezer door. After replacement of door ice maker cycled. Test door operation and gasket.
Near Hutto, TX 78634
Jonathan
Job Details: 12/21/2018
OVEN WHIRLPOOL WFE550S0HZ0 "Arrived on site for range oven not maintaining correct temperature and not heating above 480°. Inspected unit and found drawer incorrect. Inspected brackets and found right bracket was not mounted and screw was loose. Corrected bracket and tested drawer operation. Performed temperature test on bake mode at 350° and measured first 3 cycles, and found average temperature at 340°. Heated unit up to 500° and at time of completion of preheat meter read same as oven. Called tech support and spoke with Kevin (SR#7723721327). Verified unit was with designed spec. All tested good."
Near Kingsbury, TX 78638
Diego G.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived on site. Check for No cool issues. Found refrigerator at 53° and freezer at 27°. Found both evaporators frosted over completely. Ran diagnostic test and found controls to be bad. Will need UI, evap with thermistor and main control board. Need AUTHO. Office to reschedule 4444; ordrng 1 W11036562 (UI) and 1 iW11087438 (EVAP WITH THERMISTOR )"
Near Kingsbury, TX 78638
Diego G.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived on site. Check for No cool issues. Found refrigerator at 53° and freezer at 27°. Found both evaporators frosted over completely. Ran diagnostic test and found controls to be bad. Will need UI, evap with thermistor and main control board. Need AUTHO. Office to reschedule 4444; ordrng 1 W11036562 (UI) and 1 iW11087438 (EVAP WITH THERMISTOR )"
Near Kingsbury, TX 78638
Diego G.
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived on site. Check for No cool issues. Found refrigerator at 53° and freezer at 27°. Found both evaporators frosted over completely. Ran diagnostic test and found controls to be bad. Will need UI, evap with thermistor and main control board. Need AUTHO. Office to reschedule 4444; ordrng 1 W11036562 (UI) and 1 iW11087438 (EVAP WITH THERMISTOR )"
Near Austin, TX 78751
Scott
Job Details: 12/21/2018
DISHWASHER IKEA IUD8555DX1 "Arrived on site ,replaced sump and motor . Ran diagnostics , all checked normal . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78745
Kevin
Job Details: 12/21/2018
DISHWASHER WHIRLPOOL WDF330PAHS1 "Arrived on site and found dishwasher is not heating properly, found harness to heating element is not attached and after correcting ran a diagnostic cycle and heating element is working properly now. No further repair is required at this time, job complete."
Near Cedar Park, TX 78613
Lou
Job Details: 12/21/2018
MICROWAVE WHIRLPOOL WMH53520CS5 "arrived on site to inspect microwave showing open door error. Upon further inspection, I could not get the unit to duplicate the error; however, when opening the door, the interior light did not come on but it would come on when the door was closed and the unit was operating. I removed and replaced all three switches and both interlocks and tested. When I went to test the bottom plate cam was not in the proper place and the fuse popped. I replaced the fuse and tested again and the unit operated as designed. Job completed."
Near Buda, TX 78610
Leonardo
Job Details: 12/21/2018
MICROWAVE WHIRLPOOL WMH31017HS0 Arrived on site to test unit for damaged on door. Found damaged door replaced door test unit and unit test good. No damaged found on new door job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/21/2018
OVEN WHIRLPOOL WFG525S0HS0 "Arrived on site for customer complaint unit not baking properly found faulty igniter, I replaced igniter, unit tested good."
Near Killeen, TX 76542
Steve C.
Job Details: 12/21/2018
MICROWAVE WHIRLPOOL WMH75021HZ0 Arrived on site for the units is not working properly. Customer advised the unit will not start. Tested the unit and found the door is coming apart at the bottom and not closing. Unit will need a new door. Customer is requesting a.m. appointment due to work.; ordrng 1 CNOTE (AM APPOINTMENT ) and 1 W11186045 (DOOR SS)
Near Austin, TX 78746
Leonardo
Job Details: 12/21/2018
RANGE KITCHENAID KCGS556ESS Arrived on site to test unit for right front burner not burning correctly. Test unit and found burner cap not sitting correctly on burner head. Secured burner cap correctly and burner flame normal.
Near The Hills, TX 78738
Brandon
Job Details: 12/21/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM "Arrived on site for customer complaint of no water or ice, found water line to unit was turned off, I turned on water valve, unit tested good. Collected service fee on cc"
Near Austin, TX 78728
Paul
Job Details: 12/21/2018
DISHWASHER MAYTAG MDBH950AWB Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the broken door latch that was missing the handle. I tested the unit and it is working as designed. I explained to ms about using a dishwasher cleaner. Call complete.
Near Bastrop, TX 78602
Thomas L.
Job Details: 12/21/2018
OVEN WHIRLPOOL WEG745H0FS0 Arrived on site or unit not baking properly. Unit is under baking grossly. Removed and replaced sensor. Unit now makes it the proper temperature.
Near Bastrop, TX 78602
Thomas L.
Job Details: 12/21/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for washability. Tested unit and found it to not be filling with water. Inspected float and found it stuck in the up or full position. Corrected float situation. Tested unit and unit now fills and washes properly. All water connections are dry.
Near Killeen, TX 76542
Al
Job Details: 12/21/2018
REFRIGERATOR KITCHENAID WRV986FDEM00 Arrived to install previously ordered parts. I removed and replaced the evaporator motor. I reassembled the unit and tested the unit. The unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE