We serviced a
MAYTAG WASHER
Model MVWB855DC0
Near Manor, TX 78653
Matthew
Job Details: 03/31/2021
Arrived onsite to replace previously diagnosed parts. Replaced wash plate. Tested unit and unit is functioning properly. No noise. Job complete
We serviced a
FRIGIDAIRE OVEN
Model ffet3025psd
Near Killeen, TX 76542
Wesley
Job Details: 03/31/2021
Arrived onsite for upper oven not heating up properly and verified upper bake element has shorted. Repaired by replacing the bake element. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near Cedar Park, TX 78613
David Z
Job Details: 03/31/2021
Arrived on site to diagnose refrigerator that was making noise when in use. Ran though diagnostics and found loud noise coming from damper when its in use. Replaced damper and retested. Noise is now gone. Retested all fans and unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model CHW8990XW0
Near Austin, TX 78703
Richard
Job Details: 03/31/2021
"Arrived onsite for the washer coin slot stealing money and not working properly, also door hinge is broken and dispenser drawer broken. Called commercial tech line I told them that I can not get into the coin box due to no keys. Discussed with them the issues and they told me to that the UI could be causing the issue and the coin switch and coin chute.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Georgetown, TX 78633
Kayman
Job Details: 03/31/2021
Arrived onsite for refrigerator tripping breaker. Upon inspection I found the unit unplugged and at room temp. I made sure the main harness was secured into the chassis by pushing up on it. I confirmed voltage at the outlet. I plugged in the unit and monitored amp draw at the compressor. After 10 mins or so the amps did not go past 1.4a I accessed the evaporator and tested amp draw at the heater. I found it drawing 5 amps which is within range. After about 20 mins or more I could not get the unit to trip the breaker and it is cooling as designed with all fans running. The customer showed me a diagram of his house wiring and it looks like the outlet is a gfci outlet. I also found the breaker is a test button arc fault breaker switch. I advised that with me not being able to trip the breaker at this time there could be something going on with the outlet or breaker itself. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WFE525S0JZ0
Near Bastrop, TX 78602
Andy
Job Details: 03/31/2021
Arrived on site for range oven not heating. Tested and inspected unit and found failed terminal block and harness. Will also need new power cord. Ordering needed parts. Instructed customer that power cord is not covered and disconnected cord from unit and left unit unplugged. And left power cord with customer as they will get new one for us to install on return visit. Office to schedule return trip..; ordrng 1 W11344556 (Harness) and 1 PT500 (Power cord) and 1 Seenote (Office to schedule) and 1 Seenote (ASAP if possible)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Round Rock, TX 78664
Scott
Job Details: 03/31/2021
Arrived on site for hinge squeaking. Found the noise was front right roller wheel rubbing on evap tray . Tightened down bolt to wheel housing . And refit evap tray so both have spacing to not rub on each other . No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL OVEN
Model WFE361LVS0
Near Georgetown, TX 78628
David S
Job Details: 03/31/2021
Arrived on site for oven bake not heating. I inspected the unit and work area. I found no continuity through the bake element. I inspected the element and found it broken. I spoke to th customer about needing the bake element replaced.The customer agreed to the repair. I replaced the bake element. I reassembled the unit and tested the elements. Both bake and broil elements are not working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Bastrop, TX 78602
Andy
Job Details: 03/31/2021
Arrived on site to install previously diagnosed control and defrost sensor. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
KENMORE REFRIGERATOR
Model 106.9759755
Near Austin, TX 78749
Kevin
Job Details: 03/31/2021
"Arrived on site and inspected refrigerator and found Icemaker arm is not connected, after resetting it into icemaker it is working properly, also found interior lightbulbs inside of fresh food section are burnt out.
We serviced a
GE RANGE
Model CGS990SET7SS
Near San Marcos, TX 78666
Andrew
Job Details: 03/31/2021
"Arrived on site to test unit for lower oven not heating. Found when unit set to bake, broil or convection, control was not sending proper voltage. Was able to access TOD and tested good. Recommend replacing control. Ordering TOD to ensure unit is properly corrected on return visit. Office to reschedule.; ordrng 1 WB24K10046 (range limit switch) and 1 WB27K10423 (control ovn (erc3hp))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB06
Near Bastrop, TX 78602
Andy
Job Details: 03/31/2021
Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6R3JB5
Near Georgetown, TX 78626
Kayman
Job Details: 03/31/2021
Arrived onsite for broken ice bin in refrigerator. I replaced the ice bin and tested the units function. The unit is working as designed at this time and no leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near San Marcos, TX 78666
Andrew
Job Details: 03/31/2021
Arrived on site to test unit for ice build up underneath ice maker. Found gaps in ice bin compartment door causing air leak. Gaps are caused by ice bin compartment insert is warped and pushing door on different parts causing separations. Spoke with SW and confirmed door is needed to fix issue. Office to reschedule.; ordrng 1 W10815695 (dor-fip ss) and 1 W10909034 (tray-drip)
We serviced a
WHIRLPOOL WASHER
Model LDR3822TQ3
Near Liberty Hill, TX 78642
Tommy
Job Details: 03/31/2021
Arrived onsite for dryer no heat. Upon arrival found unit element didnt have continuity. Replaced element and tested unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Liberty Hill, TX 78642
Tommy
Job Details: 03/31/2021
"Arrived onsite for washer leaking. Upon arrival found unit leaking from left side by unit dispenser. Unit is stacked, spoke with customer on unstacking before we work on it. Ordering unit housing, hoses and valves for dispenser.; ordrng 1 W10580618 (Housing) and 1 461971409182 (Hose) and 1 W10887741 (Hose) and 1 W10846345 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Austin, TX 78735
Kevin
Job Details: 03/31/2021
"Arrived on site and inspected washer and found lid is broken at connection to hinges. After replacement lid is operating properly
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Georgetown, TX 78633
Chase
Job Details: 03/31/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/31/2021
Arrived on site for Not Cooling - Refrigerator Section - Refrigerator. Customer used a jumper on the light switch to trick the control into thinking the door was open to allow the fans and compressor to continue cooling. Otherwise the fridge shuts down completely.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/31/2021
Arrived on site to install previously diagnosed part. Removed UI and installed new UI. Powered oven back up and lines in screen were gone. No further repairs needed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM02
Near Austin, TX 78729
David Z
Job Details: 03/31/2021
Arrived on site to diagnose refrigerator not dispensing water. Ran unit and could hear valve but nothing coming through. Unit not making ice as well. Checked filter head and found with and without filter not getting water through. Replaced filter head to resolve. Unit is now dispensing properly. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Liberty Hill, TX 78642
Tommy
Job Details: 03/31/2021
Arrived onsite for microwave control panel not operating correctly. Upon arrival found bottom buttons stuck on relay and unit uI lights and numbers slightly blurred between 8 and 0. Ordering it new control panel covered under extended warranty office to reschedule upon receiving touch board.; ordrng 1 W11197501 (Control stainless panel)
We serviced a
GE REFRIGERATOR
Model GFSF6KKXAWW
Near Smithville, TX 78957
Andy
Job Details: 03/31/2021
"Arrived on site for refrigerator ice maker not working, water not dispensing and ice buildup on FC. Tested and inspected unit and found ice buildup on both FC and RC and ice maker cycled but did not fill with water and water dispenser is not dispensing water. When ice maker cycled and when calling for water at dispenser valve is activating, no water at ice maker or dispenser due to frozen water lines due to ice buildup. Called GE techline about ice buildup in both RC and FC and was instructed it is control issues and that control just needs to be installed and does not need to be programmed. All operations are normal once defrost is complete. No water leaks present at time of service. No other repairs are needed at this time.; ordrng 1 Seenote (RUN CC)"
We serviced a
FRIGIDAIRE DISHWASHER
Model LGBD2431LF0A
Near San Marcos, TX 78666
Andrew
Job Details: 03/31/2021
"4357-arrived n site to test unit for leak and door issues. Found door hinges were bent preventing door from closing properly. Aligned door hinges, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Round Mountain, TX 78663
Brandon
Job Details: 03/31/2021
"Arrived on site for customer complaint of unit not cooling in either section, found compressor running, condenser cold to touch, all fans running, found sealed system leak. I replaced filter drier with UV filter drier from truck stock and added refrigerant to see where leak is coming from on next visit. Ordering compressor, evaporators, UV drier, and coupler. ; ordrng 1 W10832994 (Compressor) and 1 Cnote (Office to reschedule) and 1 Cnote (SS tech/2 hour job) and 1 WPW10143759 (UV drier) and 1 WPW10608485 (Evaporator) and 1 W11116006 (RF evap) and 1 W10634642 (3 way valve) and 1 W10913906 (Coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78626
Tommy
Job Details: 03/31/2021
Arrived onsite for unit not receiving water. Upon arrival found unit control not communicating with auger motor or valve. Ordering valve and water tube just in case. Steamed out line and found it unclogged. ; ordrng 1 W11043763 (Control) and 1 W10913947 (Valve) and 1 W11367364 (Water tube)
We serviced a
JENN-AIR RANGE
Model JIS1450DP2
Near The Hills, TX 78738
Leonardo
Job Details: 03/31/2021
Arrived on site to replace hinges. Replaced hinges test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFS3
Near San Marcos, TX 78666
Noah D
Job Details: 03/31/2021
"Arrived on site to inspect microwave for not error code, upon inspection found the black and brown wires swapped, connected them correctly and found the fan was on constantly, replaced control to fix issue. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near New Braunfels, TX 78132
Noah D
Job Details: 03/31/2021
"Arrived on site to inspect fridge for issues with Icemaker, upon inspection found the icemaker moved when turned on but did not functions otherwise, replaced Icemaker and tested, no change, ordering control and valve. Office to reschedule ; ordrng 1 W11383473 (VALVE) and 1 W11442897 (CONTROL )"
We serviced a
GE WASHER/DRYER
Model GUD27ESSMWW
Near Austin, TX 78729
David Z
Job Details: 03/31/2021
Arrived on site and reattached and straightened middle panel. Verified all tabs were in place. Call complete.
We serviced a
FRIGIDAIRE MICROWAVE
Model FFMV162LSA
Near McGregor, TX 76657
Al
Job Details: 03/31/2021
"Arrived on site and installed the grille.Unit now safe, customer satisfied.Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Marble Falls, TX 78654
Cliff
Job Details: 03/31/2021
Arrived on site to diagnose a washer that will not cycle. Found cold water turned off at wall. Turn on water and advised customer that unit needs hot and cold all the time to operate properly. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW01
Near Killeen, TX 76542
Wesley
Job Details: 03/31/2021
"Arrived onsite and found unit leaking from deterioration got the dispenser drawer and housing. Unit will need dispenser drawer and housing to repair leak. Ordering assembly, autho and research required. ; ordrng 1 W10169232 (Dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Kempner, TX 76539
Tyler
Job Details: 03/31/2021
Arrived on site for refrigerator the icemaker had frozen over causing the ice bin not to be able to be removed from the refrigerator cabinet. Upon arrival I was able to confirm the customer had fully defrost the unit after that I inspected the ice van but found no damage to it nor any other components were damaged except for the icemaker itself and the water inlet valve high then replace the inlet valve as well as the icemaker assembly and upon completion of repair I fully reassembled the unit and then verified the icemaker was fully harvesting as designed and allowing the exact amount of water needed I informed the customer at this point that it would take 24 hours for the fridge to start cooling again and an additional 24 hours after that in order to fully make a full bin
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Killeen, TX 76549
Wesley
Job Details: 03/31/2021
Arrived onsite and tested unit for vibration issues. Determined vibration to be coming from water hoses against the wall. Secured hoses. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/30/2021
"Arrived on site for WORKED TWICE, THEN JUST STOPPED. WHEN START IS PRESSED, IT JUST BEEPS. ITS LOCKED. Tried placing in diagnostics and the UI start button would not respond. Removed UI and installed new UI. This time it allowed me to place in diagnostics and run through diagnostics cycle. No error codes came on. No leaks detected. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Round Rock, TX 78664
Scott
Job Details: 03/30/2021
Arrived on site for unit not draining . Found fabric in drain catch . Removed obstructions. Ran diagnostics 3-4 times to flush tub and make sure nothing else was in basket . Unit is draining properly . No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Austin, TX 78729
David Z
Job Details: 03/30/2021
"Arrived on site to diagnose microwave with light switch issues. Found the light for the MW is always on and does not turn off. Checked voltage and socket and verified voltage is good, and socket is good, but control is not responding when switched to half or off, and always on full. Ordering control to resolve, and bringing back bulb and socket. Office to schedule when we can get control. ; ordrng 1 W10892389 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Leander, TX 78641
Justin
Job Details: 03/30/2021
"Arrived on site for an oven not working. I found that the bake and broil element would not kick on and the oven would not heat. I found from L1 to ground and L2 to ground there was incorrect voltage. I gained access to the terminal block and found the harness frayed, burnt, and split. The terminal block was also bad and the power cord was frayed, burnt, and split at the connections. We will need to replace the harness, the terminal block, and the power cord. I ohmd out the fuse and elements and they all ohmd out correctly. Due to power cord not being covered under warranty we are only replacing the harness and the terminal block. Ordering both parts to return and install. I advised the customer they will need to get a new power cord and to leave the unit unplugged until the repair. Office to reschedule.; ordrng 1 WPW10245259 (Terminal Block) and 3 WP3400029 (Terminal Block Nut)s and 1 W11188494 (Harness) and 1 W11396691 (Harness)"
We serviced a
GE REFRIGERATOR
Model PYE22KSKESS
Near Leander, TX 78641
Tommy
Job Details: 03/30/2021
Arrived onsite for refrigerator leaking. Upon arrival found unit condenser fan was not running causing ice build up and leaks on freezer. Removed and replaced fan motor. Unit is now operating as designed.job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78745
Richard
Job Details: 03/30/2021
Arrived onsite for the washer shaking while in the spin cycle. During testing found that that the spin basket was not centered. Leveled the spin basket and got it centered and instructed customer on loading procedures. Called tech line to document my findings. Sr # 7730386772.
We serviced a
KITCHENAID DISHWASHER
Model KUDP02CRBL1
Near Lakeway, TX 78738
Brandon
Job Details: 03/30/2021
"Arrived on site for customer complaint of unit leaking, found unit leaking due to to much soap being used and rising above the lip of the tub. I cleared out soap suds and tested unit, tested good."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Austin, TX 78746
Kevin
Job Details: 03/30/2021
"Arrived on site and inspected dryer and found control board is not showing any power, control panel is unresponsive. Found power at terminal block is correct. Replaced control board and control panel and dryer is now working properly. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
David S
Job Details: 03/30/2021
"Arrived on site for door not closing properly. I inspected the unit and work area. I found the door not staying up, and the door sprinting back up in the down position. I found the friction pads missing. I installed the friction pad. The door is now working as designed. Job complete."
We serviced a
FRIGIDAIRE WASHER
Model FFTW4120SW1
Near Dripping Springs, TX 78620
Robert
Job Details: 03/30/2021
Arrived on job for complaints of not finishing cycle. Codes e1 & e2 drain pump and water level. Drain pump working and valve working. Sensor not sensing the water entering unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78746
Luis
Job Details: 03/30/2021
"Arrived on site for no lights,ice and water. Removed deli control found damaged harness and deli control u it will need deli door and control; ordrng 1 W10815669 (Deli door) and 1 WPW10769076 (Deli control)"
We serviced a
FRIGIDAIRE WASHER
Model FAFW3921NW0
Near Lakeway, TX 78734
Brandon
Job Details: 03/30/2021
"Arrived on site for customer complaint of unit not draining and not turning on, found outlet was loose, I wiggled power cord at wall outlet and unit turned on and drained the water. Ran a rinse and spin test, unit tested good."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, TX 78745
Richard
Job Details: 03/30/2021
Arrived onsite for the dryer not turning on. During inspection found that there is no power cord or vent hose hooked up. Advised leasing office to have maintenance install power cord and vent hose. Could not test do to no power. Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Elgin, TX 78621
Andy
Job Details: 03/30/2021
Arrived on site to install previously diagnosed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Austin, TX 78723
Jacob
Job Details: 03/30/2021
Arrived onsite to replace sump and motor. Replaced part. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Elgin, TX 78621
Andy
Job Details: 03/30/2021
"Arrived on site to install previously diagnosed gearcase, actuator, belt and agitator. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
We serviced a
GE RANGE
Model JGB810SET1SS
Near Austin, TX 78753
Scott
Job Details: 03/30/2021
Arrived on site replaced regulator . Oven bake and broil are working normally now . Stove top is still having very weak flames . Will need to new NG orrifices . No gas leaks detected at time of service. Parts research on no spuds . CNOTE !; ordrng 1 PARTSRESEARCH (NG ORIFICES )
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW1
Near Spicewood, TX 78669
Brandon
Job Details: 03/30/2021
"Arrived on site for customer complaint of unit not heating, found failed coil valve, I replaced valve, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Austin, TX 78759
David Z
Job Details: 03/30/2021
"Arrived on site to diagnose refrigerator making loud noise when in use sometimes, sounded like a fan. Ran unit on test 3 and could hear grinding and weird sounds coming from the damper. Replaced damper and retested. Noise is gone. Ran on test 3 for 5+ mins and noise did not return. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Spicewood, TX 78669
Brandon
Job Details: 03/30/2021
"Arrived on site for customer complaint of clicking noise, found it was coming from the tape attached to the power cord and water lines when the condenser fan would run. I removed the tape, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW0
Near Austin, TX 78735
Kevin
Job Details: 03/30/2021
"Arrived on site and and replaced control panel diagnosed on previous visit. After replacement ran a diagnostic cycle to confirm all functions are operating properly. job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78733
Luis
Job Details: 03/30/2021
Arrived on site for no lights. Diagnosed a defective freezer led module replaced led module all lights working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Driftwood, TX 78619
Robert
Job Details: 03/30/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. Ran both slow and high speed spin.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHB01
Near Georgetown, TX 78628
Tommy
Job Details: 03/30/2021
Arrived onsite for drain on freezer being frozen. Upon arrival found unit condenser coils dirty. Cleaned as to keep unit from having too long of a defrost. Used steamer to clear drain and bottom of freezer. Unit is now operating as designed.
We serviced a
KITCHENAID COOKTOP
Model KECD807XBL00
Near Austin, TX 78733
Kevin
Job Details: 03/30/2021
"Arrived on site and found cooktop surface glass is cracked, disassembled cooktop and after replacing glass all function has returned to cooktop, took one picture of all elements on. cooktop surface and foam tape, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW0
Near Burnet, TX 78611
Cliff
Job Details: 03/30/2021
Arrived on site today knows a washer that is not draining properly. Tested unit and found filter inside drain pump clogged. Cleared clock from filter and all is now working properly. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW0
Near Georgetown, TX 78626
Tommy
Job Details: 03/30/2021
"Arrived onsite for washer not operating. Upon arrival found unit found error code F6 E3, during service mode found latch, valves and pump operating as designed. But ACU not communicating with motor.; ordrng 1 W11322883 (Control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516HZ0
Near Austin, TX 78739
Leonardo
Job Details: 03/30/2021
Arrived on site to test unit for not heating. Test unit and found bad mag. Replaced microwave test unit and unit test good new microwave heating correctly.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Volente, TX 78641
Justin
Job Details: 03/30/2021
Arrived on site to install previously diagnosed parts. I replaced the FC lights and the lights would still not turn on. I called techline again and spoke to Andrew and kept SR# 7730272007. He advised accessing the RC lights and checking 8 prong molex. I removed the molex and installed both new RC. The lights are now working. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78751
Jacob
Job Details: 03/30/2021
"Arrived onsite to replace UI panel, ordered by previous tech. Replaced UI panel. No issues at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Florence, TX 76527
Wesley
Job Details: 03/30/2021
Arrived onsite for screeching and popping noises. Unable to replicate. However I replaced the actuator in case it was not fully shifting on occasion. All else checks good.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS1
Near Austin, TX 78730
Luis
Job Details: 03/30/2021
"Arrived on sote for no ice. Ran diagnostics found condenser fan not running,frost forming on evaporator plate. Replaced defective condenser fan motor,ran diagnostics all test passed.; used 1 W10124096 ( Cond motor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Georgetown, TX 78633
Lou
Job Details: 03/30/2021
"Arrived on site to inspect refrigerator ice maker not working and motor noisy. Upon arrival, I found the user interface display digits missing. Upon further inspection I found the FC evaporator fan blades rubbing on ice/frost. Removed the evap cover and found ice/frost on the top of the evaporator and at the cap tube and suction line in the top right corner. Removed ice and pulled unit from its space and inspected the compressor. Compressor is extremely hot. Placed unit in diagnostics and tested the sealed system in test #4 and no frost appeared on the fresh foods evaporator and only the top portion of the freezer evaporator had a minimal amount of frost. I advised the customer of my findings
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Georgetown, TX 78633
Lou
Job Details: 03/30/2021
"Arrived on site to inspect refrigerator ice maker not working and motor noisy. Upon arrival, I found the user interface display digits missing. Upon further inspection I found the FC evaporator fan blades rubbing on ice/frost. Removed the evap cover and found ice/frost on the top of the evaporator and at the cap tube and suction line in the top right corner. Removed ice and pulled unit from its space and inspected the compressor. Compressor is extremely hot. Placed unit in diagnostics and tested the sealed system in test #4 and no frost appeared on the fresh foods evaporator and only the top portion of the freezer evaporator had a minimal amount of frost.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Dripping Springs, TX 78620
Robert
Job Details: 03/30/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service
We serviced a
KITCHENAID MICROWAVE
Model KBMS1454BSS0
Near Austin, TX 78759
Scott
Job Details: 03/30/2021
"Arrived on site ,replaced push rod . Unit is now functioning as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Austin, TX 78746
Richard
Job Details: 03/30/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/30/2021
Arrived on site for COMPLAINTNOTE:ICE MAKER IS NOT WORKING. Placed in diagnostics and ran ice harvest. Ice harvest would not complete based on the test outcome. Ice maker motor filed. Ran ice box fan and tested good. Removed ice maker and installed new ice maker. Ran water fill test and mold was full of water. No leaks detected. Explained to customer to dump any ice produced by this evening around dinner time and afterwards any ice produced would be safe to use for drinks. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Cedar Park, TX 78613
Justin
Job Details: 03/30/2021
"Arrived on site for a refrigerator not making ice. I checked temps and found the FC at 8?F, the RC at 37?F, and the ice box at 15?F. I gained access to the ice maker and found ice in the mold. I found the IM would call for water but not harvest. I also found the IM getting 120V. This indicates a bad IM. The customer agreed and installed the new IM. I then jumped the IM and it was now harvesting and still calling for water. Unit is now working as designed.Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Del Valle, TX 78617
Jacob
Job Details: 03/30/2021
Arrived onsite for unit not making ice. Upon inspection. Found that the unit has ice blockage inside the tube. Re moved ice from tube. Also saw that the water line was kinked. Unkinked the water. Tested unit. Unit filled with water. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near San Marcos, TX 78666
Andrew
Job Details: 03/30/2021
"Arrived on site to test unit for not dispensing ice. Found yoke threads were stripped preventing dispenser auger from turning. Replaced yoke and motor, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Jarrell, TX 76537
Wesley
Job Details: 03/30/2021
Arrived onsite and tested dryer for not drying well. Found evidence of restricted airflow. According to customer it has been consistently this way since being in the home which may indicate a restriction from in house vent installation. Advised to have vent cleared professionally. Also found thermal seal beginning to snag loose. Corrected issue with factory adhesive. All checks good.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS05
Near Spicewood, TX 78669
Brandon
Job Details: 03/30/2021
"Arrived on site for customer complaint of upper oven temperature being to hot, I tested unit and found unit is working as designed. Tested good.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78633
Lou
Job Details: 03/30/2021
"Arrived on site to inspect wall oven not heating. Upon further inspection, I removed the unit form the wall and tested voltage at the control and found only 122V when it should be getting 240V. Put unit back in its place and found the unit door not staying open. Its missing a lane of glass from the inner glass pack. I advised the builder of my findings and am ordering the door inner glass pack and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service due to the availability of the part. ; ordrng 1 Inner glass pack"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Kyle, TX 78640
Leonardo
Job Details: 03/30/2021
Arrived on site to test unit for damaged cooktop. Found scratches on glass cooktop replaced cooktop test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Austin, TX 78750
David Z
Job Details: 03/30/2021
"Arrived on site to diagnose icemaker not making ice. On arrival cycled unit. Found icemaker cycling, but fill valve was just humming. Removed icemaker and found fill tube filled with ice. Steamed out fill tube and retested. Verified icemaker is filling. Call complete."
We serviced a
GE WASHER
Model GTWN2800D1WW
Near Austin, TX 78736
Richard
Job Details: 03/30/2021
Arrived onsite for the washer over filling. Replaced timer and pressure switch and issue was not resolved. Called SW and we went through the process and found that the new pressure switch is working correctly but the housing on the side of the tub that the pressure hose connected to has a lot of build up causing the issue. Will need to replace the tub and gear case and suspension rods and tub seal. Ordering parts and office to schedule ; ordrng 1 WH45X20473 (Tub) and 1 WH02X10383 (Seal) and 1 WH02X1195 (Split ring) and 1 WH01X2729 (Flood gasket) and 1 WH41X10297 (Flood hose) and 2 WH16X10158 (Suspension rods)s and 2 WH16X10159 (Rear suspension rods)s and 1 WH38X10019 (Gearcase) and 1 Authorization (Authorization needed for repair)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78731
Kevin
Job Details: 03/30/2021
"Arrived on site and spoke to apartment assistant manager, found that this unit is in her apartment and it has already been corrected/completed and is working properly, job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNXS2
Near Austin, TX 78746
Luis
Job Details: 03/30/2021
"Arrived on site for no ice. Found service light blinking,ran diagnostics no errors on thermistors,water filled reservoir,pump circulated water over plate,compressor powered on and frost forming on plate,unit passed all diagnostic test. Ran unit through a normal cycle unit working,
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS0
Near Taylor, TX 76574
Andy
Job Details: 03/30/2021
Arrived on site for dishwasher not operating properly. Tested and inspected unit and found failed control and sump motor assembly. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Pflugerville, TX 78660
Matthew
Job Details: 03/30/2021
Arrived onsite for refrigerator not dispensing ice. Upon inspection found ice bucket was inserted incorrectly. Secured ice bucket and tested unit. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model GU2275XTVY2
Near Austin, TX 78757
Kevin
Job Details: 03/30/2021
"Arrived on site and found clean light is blinking 7 times, heating element has failed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Temple, TX 76502
Tyler
Job Details: 03/30/2021
"Arrived on site for microwave that caught fire. Upon arrival the customer stated they tried heating a sandwich for two minutes, during constant power outages due to construction on surrounding street, in microwave when unit caught fire between turn table glass plate and the inner microwave cavity. I inspected the turn table motor but found no damage nor any damage within turntable motor cavity under unit. I did find a portion of the inner cavity of cooking compartment had been scorched. I also found the glas turntable burnt and shattered, as well as balance ring melted to the inner cook compartment cavity.I called techline twice while on sight and spoke with Bruce and Ed sr#7730392561. Each advised that after running a minute test with water and verifying unit was still heating as designed. Both whirlpool techline advisors recommended we return with new turntable glass and turning ring and to finish removing discoloration and repair the damage paint areas in cavity then to run a 10 minute test with a bowl of ice and see if issue reoccurrs or is resolved. Office to reschedule once availability of parts is known ; ordrng 1 W11367904 (Tray turn table) and 1 W11252182 (Turn table ring) and 1 Unknown (White appliance touch up paint)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Leander, TX 78641
Kayman
Job Details: 03/30/2021
Arrived onsite returning for refrigerator with frozen FC door. I found the unit at room temp with standing water in the bottom of the FC. I inspected the drain tube in the back and cleared it of debris. I accessed the FC evaporator and didnt see any obvious signs of failure. I tested the bimetal and it tested good. I checked resistance of the heater and it was within range. Both RC and FC evaporator fans functioning as designed. I could hear the 3 way valve cycling as designed. Both rails and brackets felt good and not scratchy. I advised the customer that there may have been a intermittent defrost issue or the door was left open and ice began to form over the drain. I advised they monitor the unit over the next couple of days and let us know if the unit does not get up to temp. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED9270XW0
Near Buda, TX 78610
Noah D
Job Details: 03/30/2021
"Arrived on site to inspect dryer for not spinning, upon inspection found the dryer initiating a cycle but not starting a spin. Found the motor seized due to lint buildup, cleared all lint and found the motor completely blocked, Replaced motor and cleared all lint, Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Austin, TX 78717
Justin
Job Details: 03/30/2021
"I arrived on site for a refrigerator that was not making ice. The customer tasted he found the line frozen and replaced that already, he replaced the inlet valve, and the IM heater. He stated it began working for a while after that and has stopped again. I tested the temps in the FC and it was 1?F, the RC was at 34?F, and the ice box was at 20?F. I put the unit into diagnostics mode and I found the IM fill tube heater on, the ice box fan would turn on, the ice box thermistor passed, the IM valve hummed but did not fill the IM mold, the IM had no error codes, and the IM harvested fine. I gained access to the valve and line. I found the valve good and the line was not frozen. I bypassed the filter and the water would then dispense. The customer stated the filter was newer. The customer had a second filter and we switched them out. The water was now dispensing water in test 45 in diagnostics. The unit had a bad filter. The unit is now working as designed. No leaks observed at the time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Jarrell, TX 76537
Wesley
Job Details: 03/30/2021
"Arrived onsite for unit shaking during spin cycle, ran unit on test 12 unit ran full speed spin perfectly. No error codes. Advised customer that unit can shake on off balance loads that can be any size or material. Cleared wl hose to repair false reading induced off balance loads. All checks good."
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS05
Near Manor, TX 78653
Andy
Job Details: 03/30/2021
Arrived on site for refrigerator not cooling. Tested and inspected unit and found failed start device. Removed failed part and replaced with new from stock. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Marcos, TX 78666
Andrew
Job Details: 03/30/2021
"Arrived on site to test unit for excessive shaking. Found unit was not leveled causing tub to lean toward front left corner making the tub shake while in spin. Leveled unit and ran calibration cycle, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Pflugerville, TX 78660
Matthew
Job Details: 03/30/2021
Arrived onsite for wall oven not functioning correctly. Upon inspection found controls were not functioning correctly. Selecting bake or broil would not start function. Replaced main control and reset unit. Tested unit and unit is functioning properly. Recommended customer reconnect unit to WiFi for updates . Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW9640XW00
Near Leander, TX 78641
David S
Job Details: 03/30/2021
Arrived on site for washer showing error code f21. I inspected the unit and work area. I found standing water in the washer tube. I removed the water and inspected drain filter. I found the drain filter completely clogged. I removed the debris in the drain filter. I tested the unit and found it draining properly. I spoke to the customer about the repair.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKB0
Near Leander, TX 78641
Justin
Job Details: 03/30/2021
Arrived on site for dishwasher still throwing F9E1 error code. Upon further inspection I found water in the tub and I manually drained the unit. The unit drained as designed. I inspected the drain line and found it not clogged and routed correctly. I gained access to the drain and found it still in good shape and with no loose connections. I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle and it ran through as designed and drained at the end. I found that the vent was motor was throwing the unit off when running a normal cycle. We will need to order the vent was motor and replace it. Office to reschedule.; ordrng 1 W11416460 (Vent Motor) and 1 W11184028 (Vent Motor Gasket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HWH00
Near Elgin, TX 78621
Andy
Job Details: 03/30/2021
Arrived on site for refrigerator light not operating. Tested and inspected unit and found failed LED module. Removed failed part and replaced with new from stock. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Austin, TX 78753
Matthew
Job Details: 03/30/2021
"Arrived onsite for freezer door hard to open. Upon inspection found failing slides. Replaced slides, tested unit and unit is functioning properly. Job complete"
We serviced a
GE DISHWASHER
Model HDA2000G04WW
Near Austin, TX 78758
Scott
Job Details: 03/30/2021
"Arrived on site ,replaced housing and solenoid . Ran test wash and drain . All checked good . No water leaks detected at time of service. Job complete."