Service History 785

Near Georgetown, TX 78633
Thomas L.
Job Details: 11/07/2019
MICROWAVE WHIRLPOOL WOC54EC0AS05 Arrived on site to inspect unit that does not start properly. The customer explained to me that sometimes they have to open and re-close the door to make the unit start. Together we operated the unit and we decided that the customer may not be closing the door hard enough. The customer is being gentle with the door because she takes good care of her microwave but that might be what is creating the door issue. Customer will practice closing the door harder and more firmly.
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/07/2019
DRYER MAYTAG MEDC465HW0 "Arrived on site for customer complaint of long cycle times, I found weak air flow with vent test, instructed customer to check exhaust vent."
Near Austin, TX 78703
Wesley
Job Details: 11/07/2019
WASHER MAYTAG MHW5100DW0 Arrived onnsite and repair broken latch. All checks good. Unit is now operating as designed.
Near Georgetown, TX 78633
Thomas L.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Open bracket box to find chipped paint which will cause rust. Will re-order and ask for part inspection before rescheduling.; ordrng 1 CNOTES and 1 PLEASEINSPECTPARTBEFORERESCHEDULING and 1 W10625068 (bracket)
Near New Braunfels, TX 78130
Robert
Job Details: 11/07/2019
DRYER AMANA NED4600YQ1 "Arrived on job for complaints that dryer will not start. Tested unit, found fuse was open . Replaced fuse. Found air flow restriction instructed customer to have vent cleaned. Instructed customer that if the part goes out it will not be warranted if vent not cleaned.
Near Austin, TX 78753
David Z
Job Details: 11/07/2019
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived on site to diagnose a wall combo oven and microwave with a non functional UI panel. Arrived and found power was going to the unit, but has no response from any key on the UI panel. Replaced control and control panel both. Powered unit on and found that the screen was back and all buttons were now functional. All is now working as designed. Call complete."
Near New Braunfels, TX 78132
Luis
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for loud noise and cooling issue. Customer played recording of noise,removed deli drawer found evaporator incased in ice,diagnosed faulty thermistor. Defrosted evaporator replaced harness that includes thermistors,secured thermistor to correct location on suction line using foil tape and a zip. Ran diagnostics changed defrost setting to basic,checked fan motor good air flow ; used 1 W11033168 (HARNESS) from stock"
Near Round Rock, TX 78664
Al
Job Details: 11/07/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived to inspect dishwasher not draining.Confirmed the complaint and accessed the drain pump.Removed the connection and plugged it back in and the unit now drains as designed.All water lines were dry at the time of service.Job complete
Near Georgetown, TX 78628
Paul
Job Details: 11/07/2019
DISHWASHER LG LDF5545ST Arrived onsite for the dishwasher not starting after a selection is made and the lights blink. I found the door latch defective causing the issue. I replaced the door latch and tested the unit. The unit is working as designed. Call complete.
Near Austin, TX 78738
Andy
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site for refrigerator intermittently not dispensing water. Upon arrival customer informed that was issue but now unit also dispense water on its own and no lights work inside unit. Found failed controls. Ordering needed parts. Instructed customer to keep an eye on unit to prevent possible water damage. Office to schedule as customer would like ASAP appointment if possible.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10804160 (LED CONTROL ) and 1 WPW10624574 (POWER SUPPLY ) and 1 WPW10769076 (CONTROL )
Near Johnson City, TX 78636
Brandon
Job Details: 11/07/2019
REFRIGERATOR KITCHENAID KBRC36MHS01 "Arrived on site for customer complaint of unit not cooling and ice build up on coils, found defrost timer failed causing bi metal to fail, I replaced both parts, unit tested good.
Near , TX 78676
Luis
Job Details: 11/07/2019
ICE MACHINE WHIRLPOOL GI15PDXZS1 "Arrived on site for water leaking and over flowing. Found tube not inserted to correct location found harness to external pump not making full connection. Installed tube correctly to housing,removed harness to pump,reinstalled harness correct.y to pump ran diagnostics tested water and pump unit working as designed. ; ordrng 1 CNOTE (IF PROBLEM REOCCURS WILL NEED EXTERNAL DRAIN PUMP)"
Near Georgetown, TX 78628
Thomas L.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to replace two dented doors. Doors were creased directly behind the door handles. See pictures. Replaced doors. All water connections are dry.
Near Austin, TX 78723
Joseph C.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for “freezing in fresh foods area” complaint. Checked temps and both thermistors passed inspection. Ordering new control. Will remove and replace control, diffuser and thermistors on return visit. Return for repairs on 11/11. No leaks detected, at time of service.; ordrng 1 W11089236 (cntrl-elec)"
Near Temple, TX 76502
Dylan T.
Job Details: 11/07/2019
DRYER GE GFD45ESSMWW Arrived on site customer complaint was dryer is not heating properly at the dryer vent hose off it was full of water needs a vent cleaning because all the condensation building in the back of the dryer
Near Georgetown, TX 78633
Cliff
Job Details: 11/07/2019
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived on site to diagnose a refrigerator that is leaking. Tested unit and found RC evaporator drain clogged. Cleared drain and found all is not working properly. No leaks were found at time of service. Per paperwork no charges to homeowner today as issue was related to previous repair.
Near Leander, TX 78641
Jonathan S
Job Details: 11/07/2019
REFRIGERATOR KITCHENAID KUWS24LSBS14 "Arrived on site for for Undercounter Refrigerator not cooling. Performed diagnostics and tested amp draw to compressor, found amp draw low, indicator of seal system leak. Checked compressor windings and found within range. Checked starting device and capacitor. Found seal system leak in evaporator. Found evaporator not a replaceable part. Unit is not repairable.
Near Cedar Park, TX 78613
Paul
Job Details: 11/07/2019
DISHWASHER KITCHENAID KDFE204EBL4 Arrived onsite for the dishwasher with the upper rack broken. I found the tabs on the adjusters to lock in the rails broken. I replaced the adjusters on the upper rack. The rack works as designed. Call complete.
Near Round Rock, TX 78665
Dylan T.
Job Details: 11/07/2019
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site customer complaint was display was not working when I got there everything was working fine put it in test mode no error codes preheated the oven everything went great
Near Austin, TX 78739
Leonardo
Job Details: 11/07/2019
RANGE KITCHENAID KDRS483VSS04 arrived on site to test unit for right front burner not igniting. Test unit and found bad ignitor and valve. Ordernew WPW10371235 valve RF and will need to research right front ignitor. Office to reschedule ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 2MANJOB (2 MAN JOB) and 1 FRONTRIGHTIGNITOR (FRONT RIGHT IGNITOR ) and 1 RESEARCH (RESEARCH ) and 1 WPW10371235 (VALVE RF)
Near New Braunfels, TX 78130
Robert
Job Details: 11/07/2019
WASHER WHIRLPOOL WTW8500DC5 "Arrived on job for complaints of bleach leaking from the dispenser. Tested unit, found that the plastic dispenser was not installed properly. Re-installed plastic dispenser, tested unit. Unit test good, no leaks present. Job complete"
Near Austin, TX 78704
Wesley
Job Details: 11/07/2019
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived on site and installed mullion and gasket. Charged balance of 188.08 unit is now operating as designed. All checks good.
Near Johnson City, TX 78636
Brandon
Job Details: 11/07/2019
REFRIGERATOR FRIGIDAIRE FFTR1814TBB "Arrived on site for customer complaint of no ice production, found ice maker power supply cord damaged and not making connection, I replaced ice maker unit tested good."
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/07/2019
REFRIGERATOR GE GFD28GSLFSS "Arrived on site and replaced water valve and this had no effect on icemaker in door or water dispenser. Spoke with GE tech assist and they recommended replacing door, water line is either frozen or blocked inside of door. Incident number 191106-002906; ordrng 1 WR02X13673 (tubing pex 55.3 in) and 1 WR14X10377 (gasket ff dgy) and 1 WR78X26311 (LH DOOR)"
Near Lakeway, TX 78734
Andy
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL MFI2269FRZ03 Arrived on site for refrigerator water filter not coming out. Was able to remove filter and install new that customer had on site. Flushed out water at dispenser and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78722
Joseph C.
Job Details: 11/07/2019
MICROWAVE KITCHENAID KOCE507ESS09 "Arrived on site for “F1E5 error code” complaint. Per my previous diagnosis, removed and replaced inverter, magnetron and control. Still getting error code. Spoke with Chris, at techline (Ref# 7726315780). Ran through voltage an continuity checks. Per Chris, ordering new magnetron and inverter. Return for repairs on 11/11.; ordrng 1 W11325604 (INVERTER) and 1 W11346197 (MAGNETRON)"
Near New Braunfels, TX 78132
Luis
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to install door prev tech ordered. Removed faulty door installed a new fresh food door checked door seal good,tested dispenser unit working as designed"
Near Round Rock, TX 78681
Al
Job Details: 11/07/2019
WASHER MAYTAG MVWB835DW4 "Arrived to inspect washer leaving circle patterns on clothes.I ran diagnostics test mode and unit tested as designed.Customer advised the only time it happens is when she washed her loads.I was told she loads all types of clothes and the issues aren’t consistent.I spoke on load types, load size and soap usage.All water lines were dry at the time of service.Job complete."
Near Austin, TX 78732
Scott
Job Details: 11/07/2019
REFRIGERATOR LG LFXS29766S01 "Arrived on site ,replaced icemaker . Ran harvest test all checked good , no over fill. No water leaks detected at time of service . Job complete."
Near Lakeway, TX 78734
Andy
Job Details: 11/07/2019
COOKTOP JENN-AIR JIC4430XS00 Arrived on site for cooktop not working. Found unit dead on arrival. Unit will need 2 man due to the way it is installed. Ordering power supply module and will return with parts on hand. Office to schedule return trip. 2 man job needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 MAN JOB) and 1 W10857232 (POWER MODULE )
Near Cedar Park, TX 78613
Lou
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "arrived on site to inspect refrigerator UI not functioning. Upon further inspection, I found und the lights on the UI not coming on. I checked the harness connections at the bottom left hinge and all were good. I cycled the power to the unit and the unit still does not respond. The unit is cooling and all lights are on. Also, no water dispensing and the ice dispenser does not come on. I removed and replaced the UI and main control ad retested. Unit still doesn’t respond. While diagnosing, I found the rc door has two small dents in the bottom left corner. I am ordering the UI, main control and right rc door. Office to schedule return service as the door will take approximately 6-8 weeks to come in. No water leaks observed during service. No one available to sign receipt.; ordrng 1 LW10913407 (DOOR-FIP SS) and 1 W11196400 (CONTROL) and 1 W11214887 (UI)"
Near Georgetown, TX 78628
Thomas L.
Job Details: 11/07/2019
WASHER LG WM8000HWA Arrived on site for a unit that would not drain. Check unit to find that the drain pump had a broken impeller. Replaced drain pump and tested. All operations were normal at all water connections were dry.
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL GI0FSAXVY011 "Arrived on site for refrigerator not cooling. Inspected unit and work area. Found dispenser control only flashing 8s when attempting to select an option. Attempted to perform diagnostics mode and found dispenser control not responding. Tested voltage at main control and found correct voltage to control but not sending voltage out to components. Found failed control Removed failed control and installed new. Programmed new control and performed diagnostics mode and tested operation. Monitored normal run operation and cleared condenser. All tested good, no water leaks detected.
Near Hutto, TX 78634
Arthur B.
Job Details: 11/07/2019
RANGE WHIRLPOOL WFG515S0EB1 "Arrived onsite for customer complaint of freestanding gas range too hot. Ohmed our sensor and found slightly out of range. Removed and replaced sensor,reassembled and preheated unit. Unit preheated with tolerated range. No other issues found. No gas leaks detected at time of service."
Near Hutto, TX 78634
Arthur B.
Job Details: 11/07/2019
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite for customer complaint of OTR microwave getting F1E4 error and not starting. Removed and replaced control and found inner frame damage. Call WPL Techline JK SR#7726310883 and advised of non repairable. Whirlpool will be in contact with customer. No further work performed.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 11/07/2019
DRYER GE GTD42EASJWW "Arrived on site for unit with noise, found bad pulley. Replaced and tested good"
Near Austin, TX 78750
Tyler B.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for unit not cooling. Found start device failed. Removed and replaced and tested good
Near Hutto, TX 78634
Arthur B.
Job Details: 11/07/2019
REFRIGERATOR GE PGCS1NFZSS Arrived onsite to install new LH/RH RC door gaskets to French door refrigerator from prior visit diagnosis. Removed and replaced both door gaskets. Used heat gun to shape to cabinet. Doors now seals well to cabinet. No other issues found. All water connections were dry at time of service.
Near San Marcos, TX 78666
Robert
Job Details: 11/07/2019
WASHER WHIRLPOOL WTW8500DC0 "Arrived on job to replace UI console board. Replaced UI console board. Tested unit, unit test good. No leaks at this time. Job complete"
Near San Marcos, TX 78666
Luis
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for door issues. Found mullion sticking out further on freezer side causing corner of gasket not to seal. Called tech support with issues per tech support sent pictures to Whirlpool_techline@whirlpool.com
Near Georgetown, TX 78626
Cliff
Job Details: 11/07/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to replace damaged panel for dishwasher. Found new panel has small dent in the bottom center in scratch next to handle. Panel will need to be re-ordered to complete repairs. Installed new panel for safety reasons as old panel had metal sticking out next to control. Panel will need to be returned to office for credit after new panel is installed. Office to set return date as home is closing tomorrow.; ordrng 1 W11116420 (panel)
Near Austin, TX 78748
Richard
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRX735SDHB01 Sr 7726318951. Arrived onsite for the refrigerator not cooling. Ran diagnostics and found that the control board was clicking on and off and compressor was not running and condenser fan was not running. Replaced control and UI. After installing new parts the condenser fan came on but the start device was clicking on and off. Called tech line and they stated to replace start device and to ohm out the compressor. Ohm out the compressor it tested good. Replaced start device and compressor came on and is now running. There is cold air coming from the vents. Advised customer to give the refrigerator at least 24 hours to cool down. Complete
Near Austin, TX 78723
Scott
Job Details: 11/07/2019
OVEN WHIRLPOOL WEG750H0HW0 "Arrived on site for blower error code . Found mouse / rat infestation. Rodents have made nest on control, chewed wires . Quick pics attached . Informed customer whirlpool dosent cover rodents and insects . If a any repairs are made unit will need all wire harness , control main and UI , insulation . No gas leaks detected at time of service . Job complete ."
Near Belton, TX 76513
Arthur B.
Job Details: 11/07/2019
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived onsite for customer complaint of water running continuously on ice machine when making ice. Found water level sensor in recirculating pump is faulty. Ordering recirculating pump. R/S Monday 11/11. Unit turned off at time.; ordrng 1 W10908287 (pump recirc)
Near Leander, TX 78641
Lou
Job Details: 11/07/2019
DISHWASHER KITCHENAID KDFE104DSS5 "arrived on site to inspect dishwasher taking too long to wash and not drying. Upon further inspection, I found the customer is not using rinse aid, which helps the drying process. I removed the toe-plate and using my multimeter, I checked amps at the black wire at the junction box and found that the motor was only showing approximately .30amps. I contacted techline and spoke to Kevin and advised him of my findings. Kevin had me check voltage at the control to the motor and I found 108V. Kevin advised to check voltage coming into the unit at the junction box and my reading was 125V. Kevin advised to replace the main control and retest the unit. Provided File/SR #7726318653. I removed and replaced the control and retested and the unit operated as designed with no error codes at the end of testing. I advised the customer of my findings/repairs. No water leaks observed during service, job completed."
Near Round Rock, TX 78665
Dylan T.
Job Details: 11/07/2019
DISHWASHER LG LDT5678ST.ASTEEUS Arrived on site customer complaint was dishwasher was not working properly can I find anything wrong at this time ran the unit numerous times and also in test mode dishwasher was working all Lines are dry
Near Austin, TX 78729
Cliff
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL KFIV29PCMS02 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found main control and user interface not operating compressor speeds properly. Replaced both parts from control kit and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78130
Robert
Job Details: 11/07/2019
WASHER WHIRLPOOL WFW75HEFW Arrived on job for complaints of the unit shutting off. Tested unit. Found that the power button on the UI Control board was malfunctioning. Ordered control board ; ordrng 1 W10911021 (panel-cntl)
Near Cedar Park, TX 78613
Tyler B.
Job Details: 11/07/2019
VENTHOOD UNKNOWN UXT4230ADS2 "Arrived on site for unit with no fan operation. Found fan to get power but not run, supplied part was broken in box. Took pics need to return with fan and switch. Filter was rubbed by fan blade and needs replaced as well.; ordrng 1 W10395127 (filter) and 1 WPW10395033 (motor-fan)"
Near Austin, TX 78750
Tyler B.
Job Details: 11/07/2019
COOKTOP JENN-AIR JIC4430XB00 "Arrived on site for module replacement. Removed and replaced module and still got f47. Called TL. Stated to manually configure unit. Completed configuration and still got error, was told to replace module and UI at same time and try to configure again. Advised customer. Customer my be calling manufacturers ; ordrng 1 CNOTE (2HR) and 1 CNOTE (OFFICE RS) and 1 W10857232 (module) and 1 WPW10396615 (display)"
Near Cedar Park, TX 78613
Tyler B.
Job Details: 11/07/2019
FREEZER FRIGIDAIRE LFUH21F7LM0 "Arrived on site for unit not cooling well. Found drain froze and blocked air flow. Cleared ice and drain . Added heater extension with copper
Near Round Mountain, TX 78663
Brandon
Job Details: 11/07/2019
DRYER ELECTROLUX EFME627UIW0 "Arrived on site for customer complaint of unit not powering on, found faulty control, I replaced control, unit tested good."
Near Austin, TX 78727
Cliff
Job Details: 11/07/2019
DISHWASHER FRIGIDAIRE FGID2466QF6A Customer stated unit has already been fixed and they do not need services at this time.
Near Lakeway, TX 78738
Andy
Job Details: 11/07/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for refrigerator still has frost in FC and ice maker not working tested and inspected unit and could not find gasket and brackets for FC good, door closing and sealing properly. Checked ice maker and found no air flow to vents. Called tech line and spoke with Dustin (SR# 7726317445) made aware of issues and what was found. Was instructed to run test 59 and see if fan comes on and gets air flow.
Near Cedar Park, TX 78613
Lou
Job Details: 11/07/2019
RANGE WHIRLPOOL WEE510S0FS2 "arrived on site to install refi idly diagnosed and ordered parts. I removed the door form the unit and removed and replaced the outer door glass, screws, door handle, door vent, handle spacers, door gasket, right side trim and put a new nameplate on the outer door glass. Reinstalled the door and tested and the unit is operating as designed. No one available to sign receipt, job completed."
Near New Braunfels, TX 78130
Robert
Job Details: 11/07/2019
DISHWASHER KITCHENAID KDTE104ESS0 Customer refused to pay for service fee. Spoke to Susan in office.
Near Leander, TX 78641
Jonathan S
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site to replace previous diagnosed parts. Removed evaporator cover and installed new. Removed freezer light and installed new. Tested operation, all tested good. No water leaks detected."
Near Austin, TX 78732
Scott
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for freezer door not shutting properly also left fresh food not closing properly . No frost build up at time of visit. Found freezer door liner separating due to past water leak to inner door causing separation . Mullion door spring not snapping shut . Ordering freezer door and mullion . Will return with brackets if needed . Also seal seal liner ,ordering rtv. Call to set return .; ordrng 1 LW10341279 (dor-fip ss) and 1 W10806457 (rail-mulln) and 1 WP482338 (adhesive)"
Near Pflugerville, TX 78660
Al
Job Details: 11/07/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived to install previously ordered parts.Ran test 36 and confirmed the ice fan was weak.Removed and replaced the adapter and fan. Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Georgetown, TX 78633
Cliff
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site to diagnose a refrigerator with uneven doors. Tested unit and found not leveled properly at time of installation. Re-leveled unit and aligned doors. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78737
Richard
Job Details: 11/07/2019
DRYER WHIRLPOOL WED4800XQ0 Arrived onsite for the dryer making a noise. During testing found that the idler assembly was no good causing the belt to slip off and make a screeching noise. Used normal repair parts. Replaced belt and rollers and idler assembly. Dryer tested good and noise is gone. Complete
Near Georgetown, TX 78633
Cliff
Job Details: 11/07/2019
REFRIGERATOR GE PFSS6PKXESS Arrived on site to diagnose a refrigerator that is making unusual noise when water is dispensed. Found water valve hammering causing noise. Homeowner refused to pay service fee for diagnostic and refused to have unit repaired. I explained this is a different problem than the previous repair and would not be covered under warranty for repair done in June. Homeowner requested a call from office manager and hopes to sort out resolution to the issue. No fees were collected and no repairs were done at this time.
Near Austin, TX 78702
Wesley
Job Details: 11/07/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site and found leaking due to over sudsing condition. All checks good. Unit operating as designed. Advised customer on soap usage.
Near Georgetown, TX 78628
Paul
Job Details: 11/07/2019
WASHER MAYTAG MHW3505FW1 "Arrived onsite for the washer displaying an F9E1 error. I checked stored error codes and found an F9E1, F5E2, & F8E3. I erased the codes and ran the auto diagnostics test. I found the unit taking a long time to drain and the drain pump very loud. I removed the drain pump screen and found it plugged with debris. I removed the debris and tested the unit. The unit is working as designed.
Near Pflugerville, TX 78660
Al
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived to install previously ordered part.Removed and replaced the pan crisper.Customer satisfied.Job complete
Near Austin, TX 78752
Scott
Job Details: 11/07/2019
OVEN WHIRLPOOL WFG320M0BB0 "Arrived on site for glass falling down . Found Adhesive on glass bracket had come unstuck . Quoted customer for glass replacement ,badge and light bulb . . Customer declined service . Told customer that we could try some high temp adhesive for glass . No warranty if it fails.
Near Round Rock, TX 78664
Al
Job Details: 11/07/2019
REFRIGERATOR FRIGIDAIRE FGHS2631PE3 Arrived to inspect side by side refrigerator with refrigerator temperature that drops to 29 degrees on the display and customers temperature gauge.Confirmed the complaint and Called Frigidaire Techline and spoke to Russell.Went through a series of diagnostic testing and determined the damper was defective.Quoted customer from CS calculator information and got .R&R the damper and unit began operating properly. All water lines were dry at the time of service.Job complete
Near Austin, TX 78757
Cliff
Job Details: 11/07/2019
WASHER GE WCVH4800K2WW Arrived on site to diagnose a washer that will not cycle. Found shorted out lock switch. Replaced lock assembly and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78738
Leonardo
Job Details: 11/07/2019
COOKTOP WHIRLPOOL GLS3665RS01 Arrived on site to test unit for right rear burner igniting after flames. Found bad ignitor will need ignitor replaced customer declined estimate job complete.
Near Leander, TX 78641
Lou
Job Details: 11/07/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 "arrived on site to install previously diagnosed and order d part. I removed and replaced the ice maker and tested. IM operated as designed. Customer paid in full at previous service call. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Robert
Job Details: 11/07/2019
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on job for complaints of oven not heating. Tested unit. Found that the relay was not operating on the board. Replaced control. Tested unit, unit test good. Job complete"
Near Pflugerville, TX 78660
David Z
Job Details: 11/07/2019
WASHER WHIRLPOOL WTW7000DW0 "Arrived on site to diagnose a washer that was running on its own and would not turn off. Description in dispatch was incorrect. Performed diagnostics and found codes F0E3 overload, F0E5 off balance load, F2E1 stuck key. Ran UI test and buttons did feel a little sluggish to respond. Ordering 1 console W10860738. Scheduled return visit for Tuesday 11/12. Customer requests last appointment of day or after 3pm. Returning with console and control. ; ordrng 1 W10860738 (console)"
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/07/2019
RANGE GE JGP3530SL1SS "Arrived on site and found cooktop will not ignite, found switch harness has failed and breaker has tripped. After replacing harness cooktop is now working properly. Job complete"
Near Austin, TX 78703
Wesley
Job Details: 11/07/2019
REFRIGERATOR GE TFX24RHB Arrived on site and repaired by replacing defrost control. Unit is now operating as designed.
Near Round Rock, TX 78681
Al
Job Details: 11/07/2019
WASHER WHIRLPOOL WTW8040DW4 "Arrived to inspect damaged lid.Confirmed, removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the end of service.Customer satisfied Job complete"
Near Temple, TX 76502
Dylan T.
Job Details: 11/07/2019
REFRIGERATOR FRIGIDAIRE LFHB2741PF9A Arrived on site customer complaint was not making any ice check the ice maker and a whole assembly out to see the fan with a 9 V fan ran perfectly fine test of the icemaker not a Advancing put a new icemaker and tested it everything worked great
Near Leander, TX 78641
Jonathan S
Job Details: 11/07/2019
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site for microwave fan direct air flow to front and not out of the exhaust. Removed unit and corrected exhaust fan. Installed unit and tested fan operation. Tested all other operations, all tested good."
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/07/2019
WASHER MAYTAG MVWB855DC2 "Arrived on site for washer intermittently spinning water out of clothes. Performed diagnostics mode and checked fault code history. Found error code F8-E1 long fill and F0-E3 overload. Tested inlet valve and found cold water solenoid activating but not allowing water to unit. Tested voltage at valve and found 120 volts to valve. Inspected gear gear case and found minor oil leak. Will need to replace inlet valve and gear case. Schedule return for Tuesday the 12th, due to part availability. Spoke with customer on failure and repair needed. Customer requested after 8:30 for return. ; ordrng 1 NEEDSAUTH (PART TOTAL $200) and 1 SEENOTE (REQ AFTER 8:30) and 1 W11165546 (VALVE)"
Near , TX 78606
Brandon
Job Details: 11/07/2019
DISHWASHER GE CDT836P2M5S1 "Arrived on site for customer complaint of unit not washing properly and not heating, found no power getting to element from control board. Ordering control. ; ordrng 1 CNOTE (PARTS RESEARCH FOR MAIN CONTROL) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Lakeway, TX 78734
Andy
Job Details: 11/07/2019
WASHER WHIRLPOOL WFW97HEDW0 "Arrived on site to install previously diagnosed parts. Removed failed tub basket assembly, when going to put rotor and stator on found new stator damaged. Tested unit with old rotor and stator and also found failed control. Ordering new stator and control. Authorization needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (AUTHORIZATION IS NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11031839 (CONTROL ) and 1 WPW10657810 (STATOR ), states that autho needed"
Near Austin, TX 78748
Richard
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived onsite for the scratches on freezer door. Replaced freezer door with new and put on new name plate. Freezer door tested good and sealed good. Complete.
Near Austin, TX 78703
Wesley
Job Details: 11/07/2019
OVEN JENN-AIR JJW2730WS02 Arrived on site and installed fans for slow speed error. Repaired and reinstalled oven. All checks good. Unit is now operating as designed.
Near Round Rock, TX 78681
Al
Job Details: 11/07/2019
REFRIGERATOR AMANA ART308FFDM06 Arrived to install previously ordered part.Removed and replaced the door.All water lines were dry at the time of service.Customer satisfied Job complete
Near Austin, TX 78749
Leonardo
Job Details: 11/07/2019
RANGE WHIRLPOOL WFE505W0HS1 Arrived on site to test unit for damaged handle. Replaced handle test unit and unit test good job complete.
Near Austin, TX 78758
David Z
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site to install previously diagnosed parts. Installed new LH and RH fridge doors. Installed new emblem. Verified operation and all is working as designed. Call complete.
Near Cedar Park, TX 78613
Paul
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived onsite for the refrigerator that is still not cooling correctly. I found both settings on the control set at 7, the highest setting for both compartments. I did a temperature check on the FC and found it at 8 degrees when the system cycled off. I found the coil completely frosted over and freezing back towards the compressor. I ran the forced defrost and found the heater working as designed. I steamed the coil and removed all of the ice and frost. I tested the unit. I found the low side pressure at 0 psi and the high side at 135 psi. The unit is working as designed. I explained to ms that I suspect the FC door had been left cracked open overnight because there are no warm air leaks around the door. Call complete."
Near Austin, TX 78744
Richard
Job Details: 11/07/2019
WASHER AMANA NTW4605EW0 Arrived onsite for the washer not spinning properly. While installing new basket and agitator found that the drive block is rusted and corroded and and spanned nut is the same could not reuse drive block or spanner nut. Ordering spanner nut and drive block. New basket and agitator are in the washer and the screws are in the the agitator lid in the washer. ; ordrng 1 WP21366 (nut-spaner) and 1 WP389140 (drive block)
Near Austin, TX 78741
Kevin
Job Details: 11/07/2019
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and found no cold water entering machine, found cold water is reversed and after replacing it is working properly. No water leaks detected at time of service, job complete"
Near New Braunfels, TX 78130
Robert
Job Details: 11/07/2019
MICROWAVE WHIRLPOOL WMH32519CW2 "Arrived on job for for light under unit not working properly. Tested unit, found that the UI control needed to be replaced. Had improper model number to replace the part. Ordered correct part; ordrng 1 W10881541 (cntrl-elec)"
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/07/2019
OVEN WHIRLPOOL WOD77EC0HS00 Arrived on site and found customer is experiencing clock on control panel not keeping time. Explained that this is due to it not being connected to Wi-Fi. Customer connected it to Wi-Fi while still in the home situation has improved a software update is expected from whirlpool in order to further correct control panel issues. Software update is not yet available.
Near Georgetown, TX 78628
Tyler B.
Job Details: 11/07/2019
REFRIGERATOR KITCHENAID KSRS25RSBL03 Arrived on site for unit not dispensing ice found motor failed. Replaced motor and tested good
Near Austin, TX 78754
David Z
Job Details: 11/07/2019
DISHWASHER WHIRLPOOL WDF520PADB3 Arrived on site to diagnose a dishwasher that was not spraying. Performed diagnostics and could hear the motor groaning but not engaging. Recommended replacing the sump / motor assembly. Replaced sump assembly and retested unit. Can now hear pump running and verified arms are spraying. All is working as designed. Call complete.
Near Austin, TX 78738
Leonardo
Job Details: 11/07/2019
DISHWASHER KITCHENAID KDTE254ESS2 Arrived on site to replaced upper adjusters. Replaced all parts test unit and unit test good job complete.
Near Georgetown, TX 78633
Thomas L.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRF555SDHW01 Arrived on site for customer having problems with user interface lights and she cannot remove the ice bin. Found the ice bin latch binding and making the ice bin very difficult to remove. Replaced with a new ice bin and this latch works much smoother. The bin can now be removed as intended. All operations are now normal.All water connections are dry.
Near Austin, TX 78751
Joseph C.
Job Details: 11/07/2019
WASHER WHIRLPOOL WET4027HW0 "Arrived at “Flora” apartments for “washer not starting” complaint. Inspected unit and found door latch code F5E2. Removed and replaced door latch. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Near Del Valle, TX 78617
Joseph C.
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for “unit not making ice” complaint. Inspected unit and found fill valve unresponsive. Removed and replaced fill valve. Unit checks good. No leaks detected, at time of service."
Near Kyle, TX 78640
Richard
Job Details: 11/07/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived onsite for the dryer not drying. During testing found that the dryer is not heating at all. Removed dryer saw that he vent hose was ripped and broken took pictures. Took back panel off and tested thermal fuse,cut off,element, all tested good except for the hi limit T-stat. Replaced hi limit and dryer tested good and heating good. Advised customer to replace vent hose with new. Complete."
Near Hutto, TX 78634
Arthur B.
Job Details: 11/07/2019
DISHWASHER GE GDT580SMFES "Arrived onsite for customer complaint of dishwasher not draining. Found drain plug not removed from disposal. Removed plug, reassembled and tested. Dishwasher not works as designed. No other issues found. All water connection were dry at time of service."
Near Austin, TX 78748
Richard
Job Details: 11/07/2019
DRYER MAYTAG MEDC215EW0 Arrived onsite for the dryer not drying. During testing found that the hi limit t-stat was no good causing the no heat condition. Replaced hi limit t stat and dryer tested good and heating good. Complete
Near Leander, TX 78641
Jonathan S
Job Details: 11/07/2019
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site to install previous diagnosed parts. Removed both adjuster and installed new. Tested top rack operation. Spoke with customer performance. All tested good, no water leaks detected."