Service History 785 - Appliance Express

Near Spicewood, TX 78669

Brandon

Job Details: 02/12/2021

DISHWASHER GE GLDT696TSS-00 "Arrived on site for customer complaint of unit not powering on and unit not cleaning well, found failed control board and spray arms clogged.

Near Round Rock, TX 78664

Jimmy J.

Job Details: 02/12/2021

OVEN WHIRLPOOL WFG550S0HZ1 Arrived on site for Oven won?t light or heat properly. Found igniter had failed. Installed new igniter and oven lights the flames on one click. Job completed.

Near Austin, TX 78729

Justin

Job Details: 02/12/2021

RANGE SAMSUNG FX710BGS/XAA Arrived on site to install previously diagnosed parts. Installed new ignitor and tested unit. Unit now having high flames and preheating as designed. Unit workin as designed.

Near Austin, TX 78759

David Z

Job Details: 02/12/2021

OVEN WHIRLPOOL WOD51EC0HS02 "Arrived on site to diagnose oven not powering on. Performed diagnostic on unit. Checked voltages at relays. Found L1 wire has 240v, and L2 has no voltage. Ran wires back to junction box in the wall. Confirmed that red wire has 240, black wire has 0 voltage. Advised customer to have an electrician come out and resolve the wiring issue. Customer will follow up with us when wiring is corrected if unit is not working. Should be good once wiring is resolved. Call complete"

Near Austin, TX 78738

Luis

Job Details: 02/12/2021

FREEZER WHIRLPOOL WZF34X16DW04 "Arrived on site for no cool. Per customer unit completely defrosted and restarted cooling,found faint red led blinking on control,replaced control,ran diagnostics all test passed."

Near Lakeway, TX 78734

Robert

Job Details: 02/12/2021

DISHWASHER KITCHENAID KDPM604KPS0 Arrived on job for complaints of error code. Found water in overflow tray. Removed water and ran test cycle. No leaks detected at time of service. If problem continues recommend replacement of dispenser.

Near Spicewood, TX 78669

Brandon

Job Details: 02/12/2021

DISHWASHER WHIRLPOOL WDT970SAHV0 "Arrived on site for customer complaint of unit leaking, found lower spray arm came loose probably due to something sticking through the bottom rack and hitting the spray arm. I attached spray arm and tested unit, no leaks.

Near New Braunfels, TX 78132

Andrew

Job Details: 02/12/2021

WASHER MAYTAG MVWB765FC3 Arrived on site to test unit for console issues. Customer said unit is working fine now returning with console(W11162441) and control(W11195970).

Near Austin, TX 78749

Leonardo

Job Details: 02/12/2021

TRASH COMPACTOR GE GCG1580L0SS Arrived on site to test unit for unit not working correctly. Test unit and found the pedal was broken. Replaced pedal and found switch not working correctly. Ordering new start switch office to reschedule. ; ordrng 1 WC21X20150 (Start switch) and 2 WC21X20108 (Direction switch)s

Near Austin, TX 78717

Justin

Job Details: 02/12/2021

DISHWASHER KITCHENAID KDTE254ESS1 "Arrived on site to install previously diagnosed parts. Installed new sump/motor and tested unit in diagnostics mode. Unit was working as designed and drew proper amperage. The diverter was clicking and operating, the dispenser opened, unit filled, and washed. Heater drew proper amperage as well. No local was observed at time of service. Unit is working as designed.

Near Buda, TX 78610

Jacob

Job Details: 02/12/2021

WASHER FRIGIDAIRE ATF6000ES1 Arrived onsite for unit not putting in water. Tested unit. No water was goin into the unit. Tested unit in spin only mode. Noticed the motor will not start to spin the basket. Determine that new motor is needed.; ordrng 1 137043000 (motor)

Near Austin, TX 78737

Luis

Job Details: 02/12/2021

REFRIGERATOR FRIGIDAIRE LFHB2751TF5 "Arrived on site for no ice. Icemaker not running through a cycle replaced icemaker,icemaker passed harvest test"

Near New Braunfels, TX 78130

Noah D

Job Details: 02/12/2021

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect fridge for not making ice, upon inspection found the motor/switch codes, tried with new icemaker and no change, reinstalled old icemaker, ordering switch and UI. Office to reschedule ; ordrng 1 W10666871 (SWITCH ) and 1 W11174483 (UI)"

Near Austin, TX 78723

Scott

Job Details: 02/12/2021

DISHWASHER KITCHENAID KDTE204GPS0 "Arrived on site poor wash performance. Ran diagnostics got 72 and 4-3 error codes. In test wash ,wash motor never came on . Connections looked good . Ordering sump and motor . .ordering control to have on hand ,still covered under wp.; ordrng 1 W11124384 (SUMP AND MOTOR ) and 1 W11305303 (CONTROL)"

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 02/12/2021

MICROWAVE WHIRLPOOL WOC54EC0HS04 "Arrived on site to install previously diagnosed parts. Removed mag, inverter, plate covers, and mag thermostat. Installed new mag, inverter, plate covers, and mag thermostat. Tested microwave and it is heating as designed. No further repairs needed. Job completed."

Near Troy, TX 76579

Tyler

Job Details: 02/12/2021

DRYER MAYTAG MEDB835DW4 Arrived on site for dryer not heating properly. Upon arrival I disassembled and test all hardware but found no issues. I found after extended run time that the thermistor would falsely read an air flow issue though there wasnt one. I replaced thermistor and unit is now working as designed call complete.

Near Austin, TX 78759

David Z

Job Details: 02/12/2021

WASHER GE GHWN8355D0MC

Near Burnet, TX 78611

Chase

Job Details: 02/12/2021

RANGE KITCHENAID KSGG700ESS1

Near Pflugerville, TX 78660

Kayman

Job Details: 02/12/2021

WASHER WHIRLPOOL MHW5630HW0 Arrived onsite to install previously diagnosed parts. I installed the ACU and sensor. I ran a diagnostics test cycle and the unit is now working as designed. There were leaks detected during time of service. Job complete.

Near Harker Heights, TX 76548

Job Details: 02/12/2021

DISHWASHER WHIRLPOOL WDF520PADM5 Arrived on site to install previously ordered parts. Removed and replaced the switch and main control.Unit now operating properly.Job completeCustomer satisfied

Near Austin, TX 78725

Matthew

Job Details: 02/12/2021

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived onsite to replace previously diagnosed parts. Replaced main control, hv control and UI. Tested unit and unit is functioning properly. Job complete"

Near Canyon Lake, TX 78133

Andrew

Job Details: 02/12/2021

REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site to replace light modules per previous tech. Replaced modules, tested unit, unit works good. Job complete."

Near Waco, TX 76705

Jonathan M

Job Details: 02/12/2021

ICE MACHINE KITCHENAID KUIS18PNJB5 Arrived on site for an icemaker thats not allowing the ice to come off the evaporator blade. Inspected unit and work area. Unit does not have a model and serial number that is visible due to the model and serial number being rubbed off. Customer advised that the the unit is not allowing the ice to come off that evaporator plate and is just continuing to build more and more ice on the plate. Turn the unit on and ran through two separate ice making cycles. Both times the unit filled recirculated and ice was dispense from the evaporator plate.

Near Killeen, TX 76542

Job Details: 02/12/2021

REFRIGERATOR MAYTAG GS6NHAXVA05 Arrived on site to install previously ordered parts. R&R the main control and attempted to replace the auger motor and discovered the shaft is rusted and stuck inside the door. Ordering the shaft an discovered the UI will be needed to complete the repair.Needs more work.Office to schedule return services due to part availability Also needs Authorization ; ordrng 1 WP2322702B (Front panel (nickel ) UI) and 1 WP2323355 (Shaft)

Near Canyon Lake, TX 78133

Andrew

Job Details: 02/12/2021

DRYER MAYTAG MEDB765FW0 Arrived on site to test unit for clothing and dryer sheets getting caught between tub and roller bracket. Found front gasket had a spot that was not glued and folded over creating gap and catching. Replaced front tub seal. Recommended customer not use unit for 24hrs to prevent damage. Job complete.

Near Austin, TX 78738

Luis

Job Details: 02/12/2021

REFRIGERATOR JENN-AIR JS48NXFXDE01 "Arrived on site for door issues. Found fresh food door not flushed with freezer door,called tech support per tech support attempted to remold door seals,if problem doesnt resolve itself possible can replace both gasket. Sr#7729994007"

Near Killeen, TX 76549

Job Details: 02/12/2021

WASHER WHIRLPOOL WTW4855HW1 "Arrived on site and inspected washer leaking from the back.Confirmed the complaint and found the installers broke the hot water valve.Removed, replaced and tested the unit and unit tested as designed without any leaks.Job complete"

Near Austin, TX 78734

David Z

Job Details: 02/12/2021

WASHER WHIRLPOOL WTW4955HW0 "Arrived on site to diagnose washer that was filling and draining immediately, and lid lock not always engaging. Checked for error codes and found no codes. Called tech line SR7729988301 and spoke with Scott. Scott confirmed that control determines if agitation is needed or not, and it may not always agitate. Unit is working as designed per tech line with no repair needed. Advised customer on tech line report. CAll complete."

Near Hutto, TX 78634

Jimmy J.

Job Details: 02/12/2021

DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for DW leaking water out of front vent. Removed vent and control. Installed new vent and control. Ran through full diagnostics and no leaks detected. Customer stated it only leaks from the vent while running a full wash. Customer is not opening the door allowing water to seep through vent while its running. No leaks detected. Job completed.

Near New Braunfels, TX 78130

Noah D

Job Details: 02/12/2021

WASHER ROPER RTW4516FW2 "Arrived on site to inspect washer for not spinning, upon inspection found the splutch misaligned due to stripped nut, ordering gearcase and splutch. Office to reschedule ; ordrng 1 W10721967 (SPLUTCH ) and 1 W10870910 (GEARCASE)"

Near New Braunfels, TX 78132

Andrew

Job Details: 02/12/2021

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to test unit for leaking water. Found ice maker fill cup was frozen causing water to leak. Removed obstruction from fill cup, tested ice maker, ice maker operating as designed. Fill tube was not frozen or blocked up. Inlet valve was not showing signs of leaking. No leaks detected. Job complete."

Near Austin, TX 78738

Brandon

Job Details: 02/12/2021

DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for customer complaint of upper rack falling off found one of the wheels/support broken I replaced wheel, upper rack tested good, found broken upper spray arm assembly and missing upper spray arm, found broken dispenser. ; ordrng 1 WPW10503548 (Retainer) and 1 WPW10671905 (Dispenser) and 1 WPW10317197 (Upper spray arm) and 1 WPW10340683 (Upper spray arm manifold)"

Near Seguin, TX 78155

Noah D

Job Details: 02/12/2021

MICROWAVE MAYTAG UMC5200AAW "Arrived on site to inspect microwave for not heating, upon inspection found the mag not heating food, ordering mag, cap and diode. Office to reschedule ; ordrng 1 53001110 (CAP ) and 1 R9900303 (DIODE ) and 1 W10859575 (MAG )"

Near Austin, TX 78731

Luis

Job Details: 02/12/2021

REFRIGERATOR KITCHENAID KBSN602ESS01 "Arrived on site for cooling complaint. Found fresh food not cooling checked evaporator return vent good good frost formation on evaporator no blockage in either vent. Called tech support per tech support need to replace fan motor, Tuesday Sr#7729986850; ordrng 1 W11212356 (Fan motor)"

Near Austin, TX 78717

Cliff

Job Details: 02/12/2021

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that is not producing ice. Tested unit and found F2E2 error code. This indicates short and user interface control. Office to set return appointment once parts shipping information is obtained.; ordrng 1 W11368911 (UI control)

Near Austin, TX 78757

Scott

Job Details: 02/11/2021

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for dead washer motor . Ran diagnostics,got 4-3 error code . Getting correct voltage. Replaced sump and motor . Re ran diagnostics. All checked normal . No water leaks detected at time of service. Job complete ."

Near Bastrop, TX 78602

Richard

Job Details: 02/11/2021

COOKTOP GE JGP389WEV3WW Arrived onsite for the cooktop RR burner not working. Took apart burner switch assembly and found debris in the valve assembly and switch. Removed debris and all functions tested good. All burners lit up and are working good. No parts needed. Complete

Near Killeen, TX 76542

Job Details: 02/11/2021

REFRIGERATOR FRIGIDAIRE FFSS2615TE0 Arrived on site and inspected side by side refrigerator not dispensing water or making ice.Confirmed the complaint and found the unit filter was old and causing the unit issues.Installed the new filter and unit dispensed as designed and ice maker cycled.Customer advised shed have her husband purchase filtersLB and surveyJob complete

Near Georgetown, TX 78633

Wesley

Job Details: 02/11/2021

WASHER WHIRLPOOL WTW5000DW1 Arrived onsite and found failed control. Dead and unresponsive.All checks good. Advised customer on repair.

Near Harker Heights, TX 76548

Tyler

Job Details: 02/11/2021

MICROWAVE WHIRLPOOL WMH75021HZ1 Arrived on site for microwave not heating properly. Upon arrival I found no error codes indicating any hardware or software failures but after this assembly I found that the capacitor and diode had lost functionality and then replace both parts and was able to reassemble and tested unit and verified that everything is now working fully as designed call complete

Near Georgetown, TX 78628

Wesley

Job Details: 02/11/2021

MICROWAVE WHIRLPOOL GT4185SKS3 Arrived onsite and swapped magnetron. Unit is now operating as designed. All checks good. Advised customer on repair.

Near Buda, TX 78610

Richard

Job Details: 02/11/2021

WASHER WHIRLPOOL LSQ8200HQ0 "Arrived onsite for the washer not working. During testing found that the timer control is not working properly kinda hard to turn. Also found found that when I try to spin the basket by hand the basket does not move the gear case / transmission is locked up. When I put it into the spin cycle the motor is extremely loud and the basket is not moving. Will need to replace motor, coupling, timer control, gear case . ; ordrng 1 3360629 (Gear case) and 1 3953545 (Timer control) and 1 WP21366 (Spanner nut.)"

Near Killeen, TX 76541

Job Details: 02/11/2021

OVEN FRIGIDAIRE FGB24T3ESF Arrived on site and inspected door seal hanging.Confirmed and reinstalled the seal.Checked the integrity of the seal and found it was still intact.Job complete

Near Georgetown, TX 78626

Jimmy J.

Job Details: 02/11/2021

DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site to install previously diagnosed parts. Removed water inlet housing and inlet valve and installed new water inlet housing and new valve. Dishwasher is still not filling with water. Got an F10E2 error code, vent wax motor. Ordering control to return and complete the repair. Spoke to customer and explained the situation. ; ordrng 1 W11410066 (Control)"

Near Georgetown, TX 78633

Jonathan S

Job Details: 02/11/2021

MICROWAVE WHIRLPOOL WMH32517AS2 Arrived n site for microwave sparking. Inspected unit and work area. Found customer had shelf in unit. Found minor burnt spot on front left shelf support. Added touch paint to spot. Informed customer to only use rack when cooking two items at once.

Near Austin, TX 78734

Brandon

Job Details: 02/11/2021

DISHWASHER GE GDF510PSJ6SS "Arrived on site to replace failed control board, after replacing, unit tested good,

Near New Braunfels, TX 78130

Andrew

Job Details: 02/11/2021

OVEN WHIRLPOOL WFE505W0JS0 "Arrived on site to replace main harness, terminal block from previous diagnosis. Replaced parts, tested unit to 350, unit works good. Job complete."

Near Austin, TX 78748

Kevin

Job Details: 02/11/2021

WASHER MAYTAG LAT2914AAM "Arrived on site and inspected the washer and found in is filled with water and will not drain or spin, washer has a 2 part lid switch and both will be needed to complete repair ; ordrng 1 WP207166 (Lid switch 2) and 1 W10820036 (Lid switch 1)"

Near Jonestown, TX 78645

Lou

Job Details: 02/11/2021

REFRIGERATOR JENN-AIR JS42NXFXDE01 "Arrived on site to inspect refrigerator internal lights not working. Upon further inspection, I found the FC lights dimmed and the top left light in the RC section was completely off.; ordrng 3 W11462342 (Module)s and 1 CNOTE (LSO EPR CUSTOMER REQUEST)"

Near Kyle, TX 78640

Noah D

Job Details: 02/11/2021

REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Arrived on site to inspect fridge for not producing ice, upon inspection found the ice maker empty. Icemaker had been producing slowly. filter causing slow water, pulled filter and the icemaker filled with water. Job complete"

Near Leander, TX 78641

Justin

Job Details: 02/11/2021

WASHER WHIRLPOOL WTW4855HW1 Arrived on site for washing machine with a loose agitator. Upon further inspection I found a stripped bolt and had to replace. Unit now working as designed. Call complete.

Near Austin, TX 78758

Scott

Job Details: 02/11/2021

DISHWASHER MAYTAG MDB9979SKZ0 Arrived on site for no drain dishwasher. Found clip on drain motor had broken and wedged itself in blades of drain pump. Removed all pieces of clip. Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete .

Near Austin, TX 78725

Jacob

Job Details: 02/11/2021

DISHWASHER WHIRLPOOL WDF330PAHS3

Near Georgetown, TX 78628

Wesley

Job Details: 02/11/2021

REFRIGERATOR WHIRLPOOL WRF736SDAM11 Arrived onsite and found icemaker motor failed. Advised customer that new icemaker was needed. Replaced the icemaker. Unit is now operating as designed. All checks good.

Near Lakeway, TX 78738

Brandon

Job Details: 02/11/2021

DRYER MAYTAG MDE8416AYW "Arrived on site to replace idler, after replacing, unit tested good.

Near Georgetown, TX 78628

Jimmy J.

Job Details: 02/11/2021

REFRIGERATOR WHIRLPOOL WRF540CWHZ00 Arrived on site to remove broken kick plate. Removed kick plate and installed new kick plate. The fridge was sitting higher in the front than it was in the back. Lowered legs to even out fridge inside enclosed fridge cabinet. Job completed.

Near Leander, TX 78641

Lou

Job Details: 02/11/2021

WASHER WHIRLPOOL WTW8040DW0 "Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase leaking oil and working service pointer #W11042572, I removed and replaced the gearcase, slider, clutch, main control and console. Unit was in the garage and not connected to water so I calibrated the unit and manually tested the agitate and spin cycles. Unit is operating as designed. No water leaks observed during service, job completed. I advised that customer that once they get the unit back inside the home and reconnected to a water source and find more issues to call the unit in for service."

Near New Braunfels, TX 78132

Andrew

Job Details: 02/11/2021

WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to replace tub from previous diagnosis. Replaced tub, tested unit, unit works good. No leaks detected. Job complete."

Near Georgetown, TX 78628

Chase

Job Details: 02/11/2021

MICROWAVE JENN-AIR JMW2430DP00 Arrived on site. Removed existing unit and installed new unit. Tested unit. Job complete

Near New Braunfels, TX 78132

Andrew

Job Details: 02/11/2021

WASHER MAYTAG MVWB765FW4 Arrived on site to test unit for filling and draining once fill level was reached. Found hot water is not available to unit. Advised customer unit needs hot water to operate as designed. No leaks detected. Job complete.

Near Round Rock, TX 78665

Jimmy J.

Job Details: 02/11/2021

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for Dishwasher is not draining, checked with plummer. Found drain tube had a large item lodged inside. Removed clog and dishwasher began to drain. While running diagnostics I removed the kick plate and noticed the front left leveling leg was missing. Customer provided a small piece of masonry brick to wedge where the missing leg is supposed to be. Ordering a new leveling leg to return and complete the repair. No leaks detected. . ; ordrng 1 8193716 (Leveler leg)"

Near Johnson City, TX 78636

Robert

Job Details: 02/11/2021

MICROWAVE JENN-AIR JMW3430DS02 Arrived on job for complaints of error code. Found code F2E1 stuck button. Console will need to be replaced. ; ordrng 1 W11236885 (console)

Near Austin, TX 78702

Jacob

Job Details: 02/11/2021

DRYER WHIRLPOOL WED5620HW1 "Arrived onsite for unit making noise when in use. Tested unit, unit was vibrating more than usual. Opened up the unit. Found lint stuck in fan blower causing the fan to go out of balance. Removed lint. Tested unit again. No vibration noise any more. Did let tenant know that there may be a slight buzz from the dryer vent when in use. Told tenant to let there in house maintenance team know if there might be an issue with that. No other issues at this time. Job complete"

Near Spicewood, TX 78669

Luis

Job Details: 02/11/2021

REFRIGERATOR MAYTAG MSS25N4MKZ01 "Arrived on site. Replaced evaporator thermistor,fresh food thermistor and main control ran diagnostics all test passed."

Near Hillsboro, TX 76645

Jonathan M

Job Details: 02/11/2021

OVEN GE JTP13GOV28B Arrived on site for an oven that wont reach proper temperature. Inspected unit and work area. Customer advised that shes getting an F3 which indicates an oven sensor issue. Replaced oven sensor and tested unit on a 375°F bake cycle. Unit is working as designed. Call complete.

Near Austin, TX 78737

Leonardo

Job Details: 02/11/2021

DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on site to test unit for unit not staying. Found dispenser not dispensing the rinse aid. Replaced dispenser test unit and unit test good job complete.

Near Round Rock, TX 78665

Andy

Job Details: 02/11/2021

WASHER AMANA NTW4516FW3 Arrived on site for washer leaving clothes wet at end of cycle. Checked error codes and found stuck key code and no other codes. Put unit in automatic test cycle and all operations are normal. Tested in drain and spin and found some vibration but does not seem abnormal. Called tech line and spoke with Chris (SR# 77299801226) made aware of stated issues and what done and found. Was instructed that all operations appear to be normal. Was instructed to speak with customer on loading and soap usage and on use and care and practice for best performance. Did as instructed. No water leaks present at time of service.

Near Copperas Cove, TX 76522

Tyler

Job Details: 02/11/2021

DISHWASHER FRIGIDAIRE FFBD2406NS7B Arrived on site for dishwasher not draining water out according to the customer upon arrival. Upon further inspection I found the drain pump is receiving 120 V and there is no blockages within the drain line or PVC that I could find I also found that the drain pump sounded much weaker than it should be even though it was getting the proper power I then replace the drain pump and reassembled and tested the unit and verified there was no leaking before during or after repair and that unit is now fully functioning and fills agitates and drains correctly. Call complete

Near Hutto, TX 78634

Andy

Job Details: 02/11/2021

RANGE WHIRLPOOL WCG55US0HS00 Arrived on site for cooktop issues. Tested and inspected unit and found failed regular and manifold. Ordering needed parts. Office to schedule return trip. House is still in construction and was asked to leave oven under cooktop out to work on wiring oven and to properly run gas line to cooktop. Did as instructed and unit is disconnected at this time as asked by builder. Office to schedule return trip.; ordrng 1 W10594394 (Manifold) and 1 Seenote (Office to schedule)

Near Georgetown, TX 78628

Wesley

Job Details: 02/11/2021

WASHER MAYTAG MVWB835DC0 Arrived onsite to complaint of unit not starting cycle and ending after doing nothing about every five loads. Found f7e5 error. Ordering shifter and cam to repair.

Near Austin, TX 78704

Jacob

Job Details: 02/11/2021

DISHWASHER JENN-AIR JDTSS244GP0 Arrived onsite for drain motor making noise. Tested unit. Unit is draining properly but make louder noise. Let customer know it is working properly but decided to replace the part. Replaced the part. Tested unit. Unit working as designed with no loud noise. No leaks at this time. Job complete.

Near Leander, TX 78641

Kayman

Job Details: 02/11/2021

COOKTOP WHIRLPOOL WCG55US6HS00 Arrived onsite for cooktop with burner discolored or rusting. Upon inspection I found the burner head all were rusting and discolored as if the finish was gone. The customer brought to my attention the orifice holders were also discoloring but no rust. I explained that with spill overs and grease build up it can start to change the finishes if not properly cared for. I referred to owners manual. I tested the unit and all burners operated as designed. There are orange tips to the flames and the customer confirmed there is a humidifier in the home. I explained that the humidity will cause the flame tips to turn orange. The unit is otherwise working as designed. I am ordering the burner heads and caps fro replacement. Ordering LF & LR burner(WP8286814) x2 RF & center (WP8286815) x2 RR burner (WP8286813). ; ordrng 2 WP8286814 (Burner head)s and 2 WP8286815 (Burner head)s

Near Hutto, TX 78634

Andy

Job Details: 02/11/2021

REFRIGERATOR KENMORE 106.566695 Arrived on site for refrigerator ice dispenser leaking water. Tested and inspected unit and found failed ice dispenser door. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Round Rock, TX 78665

Andy

Job Details: 02/11/2021

OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven not turning off. Tested and inspected unit and found failed control. Part has not arrived yet. Spoke with DW also ordering UI in case needed. Office to schedule return trip.; ordrng 1 W11296171 (UI) and 1 Seenote (Office to schedule)

Near Whitney, TX 76692

Jonathan M

Job Details: 02/11/2021

WASHER WHIRLPOOL WTW5000DW0 "Arrived on site for a washer that wont pull in cold water and its not advancing through cycles. Inspected unit and work area. Placed unit in service diagnostics and found an F2 E1 (UI stuck key), F5 E3 (lid unlock fault), and F8 E1 (no/Long fill) error codes. Placed unit in a manual fill test and found the cold water valve not buzzing or drawing in water. Tested voltage and found no voltage going to the valve.

Near Blanco, TX 78606

Robert

Job Details: 02/11/2021

WASHER MAYTAG MVWX655DW0 Arrived on job to replace previously diagnosed parts after replacement test operation still making noise. Checked underneath and found it is now leaking oil will need gearcase. ; ordrng 1 W10721967 (drive pulley) and 1 W11454734 (GEARCASE ) and 1 WPW10006384 (drive belt)

Near New Braunfels, TX 78132

Noah D

Job Details: 02/11/2021

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for issues opening freezer, upon inspection found the bracket not mounted. Replaced bracket and tested. No problems found. Complete"

Near Austin, TX 78734

Luis

Job Details: 02/11/2021

REFRIGERATOR KITCHENAID KSSC48Qvs02 "Arrived on site for not dispensing ice. Removed motor found auger motor connection stripped and rusted replaced motor,removed clumped ice in bin,tested auger motor found shaft rotating making a good connection with no ice in bin."

Near Meadowlakes, TX 78654

Cliff

Job Details: 02/11/2021

DRYER MAYTAG MEDX655DW1 Arrived on site to diagnose a dryer that is not completing cycles. Tested unit and found clogged external venting preventing proper airflow through unit. homeowner will need to have external vent cleaned to complete repair.

Near Georgetown, TX 78633

Wesley

Job Details: 02/11/2021

MICROWAVE KITCHENAID KMBP100ESS03 Arrived onsite and found unit not heating well because turntable not operating. Reset unit and secured wiring harness also set turntable to on. Unit is now turning and heating as designed. All checks good. Advised customer on repair.

Near Cedar Creek, TX 78612

Richard

Job Details: 02/11/2021

DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived onsite for the dishwasher upper spray arm came off. Upon inspection found that the spray was of. Reattached the upper spray arm and tested. All functions tested good and no leaks detected complete.

Near Georgetown, TX 78633

Jonathan S

Job Details: 02/11/2021

VENTHOOD UNKNOWN 233.581736 "Arrived n site for venthood missing front left light socket and notable to install new light. Customer had lightbulb on hand. Installed new lightbulb and tested light operation and found working. Found socket assembly will need to be replaced in front left. .; ordrng 1 SV16569 (LIGHT SOCKET )"

Near Hutto, TX 78634

Andy

Job Details: 02/11/2021

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for refrigerator not making ice. Tested and inspected unit and found door harness shield broken and 2 visibly broken wires at door harness and likely more wires internally broken. Will need new door to complete repairs. Ordering needed door. Office to schedule return trip. Authorization needed. No water leaks present at time of service.; ordrng 1 LW11089011 (Door) and 1 Seenote (Office to schedule) and 1 Seenote (Authorization needed)

Near Georgetown, TX 78633

Jonathan S

Job Details: 02/11/2021

MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site for oven combo microwave sparking. Found issue has already been diagnosed and was supposed to have magnetron and waive guide covers on hand to replace. Contacted office and spoke with JA, parts have been order and office will contact customer to set appointment for repair. Will return with fan motor to have on hand. ; O-emld tckt"

Near Kyle, TX 78640

Leonardo

Job Details: 02/11/2021

RANGE WHIRLPOOL WFE540H0AS0 Arrived on site to test unit for oven not working. Test unit and found opened bake element. Replaced bake element test unit and unit heated to 350 job complete.

Near Austin, TX 78738

Brandon

Job Details: 02/11/2021

DRYER WHIRLPOOL WED8500DC4 "Arrived on site for customer complaint of loud noise, found rear two rollers failed, I replaced rear two rollers, unit tested good."

Near Copperas Cove, TX 76522

Tyler

Job Details: 02/11/2021

RANGE GE JS760SL2SS Arrived on site to install previously diagnosed glass top and burners. After installing the two front element burners as well as a new glass top I was able to reassemble and test the unit to verify that it is functioning as designed know the wires were damage underneath and everything appear to be wired correctly before repair unit functioning as designed call complete

Near Buda, TX 78610

Kevin

Job Details: 02/11/2021

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site and inspected refrigerator and found ice is not dispensing properly, found cube/crushed door is stuck halfway closed. Cleared it and it is working properly. If issue continues a new one should be sent directly to the customer. Job complete"

Near Austin, TX 78738

Brandon

Job Details: 02/11/2021

REFRIGERATOR FRIGIDAIRE FGSC2335TF0 "Arrived on site for customer complaint of unit not dispensing ice, found stripped auger motor and auger bar, I was unable to remove auger bar from motor, ordering housing and bringing back motor and bar. ; ordrng 1 242303501 (Housing) and 1 242303701 (Housing) and 1 Cnote (Auth/office to reschedule)"

Near Austin, TX 78744

Kevin

Job Details: 02/11/2021

WASHER MAYTAG MVWC565FW2 "Arrived on site and set the washer into a diagnostic cycle and did not find any saved error codes, set washer into a spin cycle, the amount of vibration is normal for this model. Ran a calibration cycle and it completed properly. Discussed correct loading procedure, detergent usage, water depth expectations, and how to prevent unbalanced loads. Washer is operating as designed no water leaks from connections at time of service, job complete"

Near New Braunfels, TX 78130

Andrew

Job Details: 02/11/2021

WASHER WHIRLPOOL MVWC465HW2 "Arrived on site to test unit for crack in basket. Verified basket is cracked. Replaced basket, calibrated unit. Customer also complained of loud screeching sound. Found drive pulley and belt causing noise. Needing belt and drive pulley to fix issue. Office to reschedule.; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)"

Near Austin, TX 78752

Jacob

Job Details: 02/11/2021

REFRIGERATOR AMANA ARS2661BW Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit tested good. No issues at this time. Job complete

Near Meadowlakes, TX 78654

Cliff

Job Details: 02/11/2021

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to diagnose the refrigerator that is leaking from icebox assembly. I contacted tech line and verified through video chat refrigerator liner above icebox is warped slightly, and most likely causing the leaking issue.

Near Marble Falls, TX 78654

Cliff

Job Details: 02/11/2021

RANGE MAYTAG MER8700DS0 Arrived on site to diagnose a oven that is not baking. Tested unit and found failed bake element. Element will need to be replaced to complete repairs. Office to set return appointment due to part availability); ordrng 1 W10779716 (Element)

Near Georgetown, TX 78633

Kayman

Job Details: 02/11/2021

DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher not draining. Upon inspection I found the drain pump would hum and vibrate when calling for drain. I explained that there could be an obstruction in the pump. I quoted the customer for a new pump but they asked if I could try to clear the obstruction and see if that will work. I advised that it may work temporarily but the pump would most likely eventually need to be replaced. I cleared the drain pump and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service

Near Johnson City, TX 78636

Robert

Job Details: 02/11/2021

OVEN WHIRLPOOL WOS72EC0HS01 Arrived on job to replace previously diagnosed part. After replacement test operation.

Near Leander, TX 78641

Justin

Job Details: 02/11/2021

DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher not heating. I reset the breaker and then put unit into diagnostics. I found stored error code F7E1 for no heat. I ran a test cycle and monitored amp draw and found heater drawing nothing. I ohmd out thermostat and it was good. I then ohmd out the heating element and found it open. Needing to replace heating element. Also found friction sleeves broken off and door falling open.Ordering parts and office will need to reschedule. .; ordrng 1 W10518394 (Heater) and 2 WP8268961 (Friction Sleeves)s

Near Austin, TX 78728

Scott

Job Details: 02/11/2021

DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site for no drain diashwasher . Found metal clip broken off . Verified all pieces removed . Tested unit all checked normal . No water leaks detected at time of service. Job complete .

Near The Hills, TX 78738

Brandon

Job Details: 02/11/2021

DOWNDRAFT KITCHENAID KECD805HBL3 "Arrived on site for customer complaint of unit making loud noise during down draft use, found failed motor assembly, .m; ordrng 1 3190737 (Motor assembly)"

Near Leander, TX 78641

Justin

Job Details: 02/11/2021

DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived on site for dishwasher with visibly broken parts. Upon further inspection I found stoppers on hinges broken off allowing door to fall down. Ordering new stoppers and will return to install. I also walked customer through proper rinse aid usage and found the heater working as designed. Office to reschedule. ; ordrng 2 WP8268961 (Friction Sleeves)s