Service History 785 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Cedar Park, TX 78613

David S

Job Details: 10/28/2021

"Arrived on site for washing machine not agitating. I inspected the unit and work area. I entered diagnostics and found fault codes F5e3 lid lock fault f7e1 basket speed fault. I inspected the unit and work area. I found the control putting the unit through agitation when calling for spin. I also found the gear case is falling causing the unit to rattle around and walk.Job complete."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Killeen, TX 76549

Job Details: 10/28/2021

"Arrived back on site to install previously ordered parts. After disassembling the unit and installing the cutoff, fuse, belt switch and control, the unit now functioning properly. Job complete"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Round Rock, TX 78665

Tommy

Job Details: 10/28/2021

"Arrived onsite for washer not agitating, found unit actuator damaged. Replaced and tested unit is now operating as designed. Job Completed."

We serviced a

JENN-AIR COOKTOP

Model JGCP436HM00

Near Salado, TX 76571

Tali W

Job Details: 10/28/2021

"On site to install previously diagnosed parts. Replaced center &right manifolds, all three cooktop panels, left front & center rear & right front burner heads and all burner caps. Adjusted flame sizes on all burners. Found right front burner working on from lo-med, but on high the flame blows really hard. Replaced orifice holder and orifices. No change. Double checked both flame height settings, they were set properly. Need to call techline tomorrow to document and see if they have any recommendations since they were closed at time of service. Office to reschedule after documenting with techline.; ordrng 1 W11337056 (Tubing)"

We serviced a

LG DRYER

Model DLGX3371V

Near Georgetown, TX 78628

Jonathan S

Job Details: 10/28/2021

"Arrived on site for gas dryer not heating. Inspected unit and work area. Verified failure. Checked for correct polarity and voltage. Disassembled unit and tested fuse and coils. Found opened coil on gas valve. Found coil not a replaceable part and will have to replace complete gas valve. ; ordrng 1 5221EL2002A (VALVE ASSEMBLY)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78735

Luis

Job Details: 10/28/2021

"Arrived on site for compressor always on. Ran diagnostics all test passed,changed defrost setting to basic,adjusted fresh food and freezer temperature"

We serviced a

KITCHENAID DISHWASHER

Model KUDE20FBSS0

Near Austin, TX 78747

Leonardo

Job Details: 10/28/2021

Arrived on site for unit leaking water. Tested unit for leaking water. Found water leaking from heating element.Office to reschedule ; ordrng 1 W10703867 (Element)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HBL0

Near Cedar Park, TX 78613

David S

Job Details: 10/28/2021

Arrived on site for top rack falling. I inspected the unit and work area. I found the adjusters broken. I replaced the adjusters. I tested the unit and found it working as designed. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Cedar Park, TX 78613

David S

Job Details: 10/28/2021

Arrived on site for icemaker not producing ice. I inspected the unit and work area.I found no ice build up on the rc evaporator. I inspected the freezer and found the freezer temp at 0 degrees. I put the unit into diagnostics and tested the ice maker I found ice maker error code e2 icemaker lost home position. I tested the ice maker and it wouldnt harvest. I tested the icemaker fan and found it working as designed. I am ordering the icemaker to complete the repair. The office will reschedule when we have eta on the part.; O-emld tckt

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Pflugerville, TX 78660

Wesley

Job Details: 10/28/2021

Arrived onsite and found unit thermal fuse blown. Customer has long vent to roof and has never had it cleaned before. Repaired unit and verified that the element is not grounded. All checks good.

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Spicewood, TX 78669

Robert

Job Details: 10/28/2021

Arrived on call to replace previous diagnosed parts. Pulled agitator and found hub in good shape as well as washplate. Removed cover and pully and found the gearcase in good condition. Ran diagnostics and got code F8E1 no fill. Found the cold water valve supply low. Pulled hose and found screen blocked. Clean and test. Water still low. Replace valve and retest. Water supply to cold still lower that normal. Customer might have reoccurring issues if so the supply should be checked.

We serviced a

AMANA REFRIGERATOR

Model ABB2524DEQ

Near Buda, TX 78610

Jacob

Job Details: 10/28/2021

"Arrived onsite for unit not cooling. Unit was on but not getting cold. Upon further investigation, found that the start device was getting the compressor to start. Checked amperage and start device would not work. Replaced start device W10613606. Started feeling cooler air temperatures after 15min. Let customer know to all the unit 24hrs to get to optimal temperatures.

We serviced a

MAYTAG WASHER

Model MVWB965HC

Near Elgin, TX 78621

Matthew

Job Details: 10/28/2021

"Arrived onsite for washer leaking and door not opening. Upon arrival found water at base of unit on floor and throughout cabinet. Insulation and components are completely saturated. Plugged unit in and drain pump kicked on and drained standing water. Lid opened. Then control shut off. Was able to put into diagnostics and found F5E2, F7E0, F2E1. Tried running auto test to search for leak and test Stops, flashing F5E2- latch failure, drains then shuts down.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC0

Near Austin, TX 78748

Jacob

Job Details: 10/28/2021

"Arrived onsite for unit making noise during operation. Looked under the unit and found that the cam had fallen off and the nut that holds the cam in place was on the floor. Found nut and put cam back on with the nut and the belt. Tested the unit, unit tested good. No leaks at this time. Job complete"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRT8B5HW0

Near Austin, TX 78759

David Z

Job Details: 10/28/2021

"Arrived on site to diagnose refrigerator tripping breaker when plugged in. On arrival plugged in unit and let it run. Unit ran and ran and no problem was found. Advanced defrost timer to trigger defrost. On triggering defrost the unit popped the gfi shortly afterward. Unplugged defrost heater which is badly warped and sagging, and plugged in again. Unit did not pop breaker. Found defrost heater bad. ; ordrng 1 240356221 (Defrost Heater)"

We serviced a

MAYTAG DISHWASHER

Model MDB8969SDE0

Near Bastrop, TX 78602

Matthew

Job Details: 10/28/2021

Arrived onsite for dishwasher control panel not functioning properly. Upon arrival tested unit. Found start button not responding. Control panel needs replacement.Replaced control and unit is now functioning properly. Job complete

We serviced a

JENN-AIR OVEN

Model JJW2430DP01

Near Liberty Hill, TX 78642

Cliff

Job Details: 10/28/2021

Arrived on site to diagnose an oven that is not responding to user input. Found ui malfunctioning and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

MAYTAG DRYER

Model MDE9206AYW

Near Austin, TX 78745

Jacob

Job Details: 10/28/2021

Arrived onsite for unit missing parts and customer wants a new vent hose. Showed me that the door seal is missing and the knob is missing and the vent they want to get replaced.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Austin, TX 78744

Jacob

Job Details: 10/28/2021

Arrived onsite for unit not having a display. Looked at the unit and saw he display was not working. Replaced controls. Tested the unit. Unit tested good. No issues at this time. Job complete

We serviced a

GE REFRIGERATOR

Model GSS25GGHGCBB

Near Manor, TX 78653

Matthew

Job Details: 10/28/2021

Arrived onsite to replace previously diagnosed parts. Replaced valve and icemaker. Tested unit and unit is functioning properly. When reconnecting components found water line connection at wall loose. Tightened connections. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 10/28/2021

Arrived on site for Have done a cleaning cycle 3 times and followed all instructions on how to load and wash clothes. Am having to wash clothes with any thing on them 4+ times to get them clean. Placed in diagnostics and got motor fault code. This was the only fault code that came on. Cleared error code. Gained access to actuator and found the actuator arm was not engaged into splutch. Removed actuator and installed new actuator. Ran diagnostics spin and agitate. Washer now running as designed. Job completed.

We serviced a

MAYTAG WASHER

Model MVWC465HW0

Near Austin, TX 78757

David Z

Job Details: 10/28/2021

"Arrived on site to follow up on noisy washer. Removed motor and cam and found gearcase had been leaking. Replaced gearcase belt and cam. Attempted to replace motor, but found new motor had the fan blade pressed down and seized. Used existing motor. Tested unit and found unit working as designed. Calibrated unit. Call complete."

We serviced a

JENN-AIR MICROWAVE

Model JMW2430IM03

Near Austin, TX 78726

David S

Job Details: 10/28/2021

Arrived on site to install previous diagnose part. I installed a new outer panel and handle. I reassembled the door and tested the unit. It is working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT134TFDW00

Near Austin, TX 78705

Luis

Job Details: 10/28/2021

"Arrived on site for a refrigerant leak. Replaced the evaporator and compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Austin, TX 78745

Luis

Job Details: 10/28/2021

"Arrived on site for noise complaint. Ran diagnostics,no odd noise from evaporator fan,ran compressor and condenser test,power cycled unit. Noise is compressor,normal operating noise from compressor."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Elgin, TX 78621

Matthew

Job Details: 10/28/2021

Arrived onsite for washer making banging noise and not spinning clothes out. Upon arrival put unit in diagnostics and found stored error codes for off balance load. Tested unit and unit was making some noise in the spin cycle. Noticed that the washer was not leveled. Legs were extended but still not leveled. Found that the laundry floor was not leveled. Customer must correct floor to avoid off balance load. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ1

Near Bertram, TX 78605

Cliff

Job Details: 10/28/2021

Arrived on site to diagnose a range with a door not opening and closing properly. Found hinge broken and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Hutto, TX 78634

Jimmy J.

Job Details: 10/28/2021

"Arrived on site for Not Making Ice - Side by Side Refrigerator. Placed in diagnostics and ran harvest. Ice maker motor failed based on harvest test. Removed ice maker and installed new ice maker. Old ice maker had ice cubes in mold, but motor failed and wouldnt twist tray. Ran harvest again and new ice maker harvested as designed. Tested water dispenser and water came out. Removed kick plate to inspect harness under freezer door and it looked good. No leaks detected. Let customer know to dump ice new ice maker makes between this evening and tomorrow morning then afterwards ice will be safe to use. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Burnet, TX 78611

Cliff

Job Details: 10/28/2021

Arrived on site to diagnose a refrigerator that is not cooling. Found low refrigerant charge in unit.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Austin, TX 78703

Taylor M

Job Details: 10/28/2021

"Arrived on site to diagnose washer with sensing/valve issues, upon arrival the customer informed me that the unit is not sensing clothes properly and informed me she was using a very small load to test the unit, i informed her of proper load techniques and cycle options for optimal performance. I ran the unit in service diagnostics and found no fault codes, I put the unit through a diagnostics cycle and the unit is operating properly as designed. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4616FW2

Near Austin, TX 78702

Taylor M

Job Details: 10/28/2021

"Arrived on site to diagnose washer with the lid latch not working, I gained access to the unit and found that the lid latch was broken, I replaced the latch and verified functionality, the unit is operating properly as designed, Job complete."

We serviced a

KENMORE REFRIGERATOR

Model 106.5113321

Near Georgetown, TX 78633

Jonathan S

Job Details: 10/28/2021

"Arrived on site for refrigerator ice maker leaking water. Inspected unit and work area. Removed ice maker and identified leak. Found ice maker housing broken and not allowing ice maker to drop ice and continues to fill. Found wire harness to FC door cover broken. Repaired wire harness cover and will need to replace ice maker.Removed failed ice maker and installed new. Bypass on and off switch. Performed diagnostics mode, cycled ice maker and ran fill cycle. All tested good, no water leaks detected during service.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Round Rock, TX 78664

Jimmy J.

Job Details: 10/28/2021

"Arrived on site for MAKING A LOUD NOISE WHEN IT INITIALLY STARTS UP-SCRAPING NOISE AND THE TUB ISN'T MOVING. Placed in diagnostics and got motor fault. Gained access to splutch cam and found cam was making the noise. Removed splutch cam and didnt see any oil from gear case. Removed splutch cam and installed new splutch cam. Ran through diagnostics and still heard splutch cam making a noise, but not as bad. Found actuator was not turning fully to engage splutch cam into agitate or spin. I had an actuator in my truck stock so I removed the actuator and installed the truck stock actuator I had. Noise is gone with new actuator. Washer spins and agitates as designed. Noise is gone. Went over loading washer in loose heaps and amount of detergent to use.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Coupland, TX 78615

Matthew

Job Details: 10/28/2021

"Arrived onsite for FC compartment not freezing. Upon arrival Checked temps, found FC temp 23 and RC temps 37. Check compressor compressor and equalized pressure at 30. Called tech line for assistance. Provided SR 7731741373. Ran unit connected to watt meter. Pressure 10psi low side, 105 psi high, 150 watts. Tech stated pressures weren?t terrible but a little off as well as wattage being just a little off. Tech ordered another nitrogen test and to peel back Black shrink wrap that covers evaporator connection to copper line. To be sure to check for leaks in that area with the shrink wrap on pressures could still hold steady. If no leak is found, tech recommended replacing Compressor and 3 way valve. SR7731741373. Will need sealed system technician scheduled for 3 hrs. Office to reschedule ; ordrng 1 KRFC704FPS00 (COMPRESSOR ) and 1 NITROGEN (NITROGEN ) and 1 OILLESSGAUGES (OIL LESS GAUGES ) and 1 W11131873 (cntrl-elec) and 1 W11429989 (3 WAY VALVE )"

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXSS8

Near Georgetown, TX 78633

Jonathan S

Job Details: 10/28/2021

"Arrived on site for n site for dishwasher not operating. Inspected unit and work area. Performed diagnostics mode and found fault code F4-E3 motor fault, F10-E1 dispenser fault and F8-E1 slow drain. Monitored test operation and found wash motor not activating. Inspected chopper wheel and found turning freely. Measured voltage to motor and 120 volts. Canceled test cycle out and found water draining. Found failed sump assembly/wash motor.Removed failed sump and installed new. Assembled unit and tested operation. Performed diagnostics mode, monitored test operation and observed for possible water leaks. All tested good, no water leaks detected during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Round Rock, TX 78665

Jimmy J.

Job Details: 10/28/2021

Arrived on site for dw panel need to be installed. Found kick plate was completely missing. Installed new kick plate and retainers. Found friction sleeve missing from left side hinge. Ordering a new friction sleeve (8268961) to return and complete the repair. ; ordrng 2 8268961 (Friction sleeve)s

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS3

Near Round Rock, TX 78665

Jimmy J.

Job Details: 10/28/2021

Arrived on site for Front panel extremely hot and panel missing from below broiler door. Customer showed me where the hot section was concerning. Location was top panel control area. Customer had oven set to 400. Removed my glove and only heat coming out was from vent underneath front control panel. Explained this was normal and it allows the heat to circulate through the oven to ensure food cooks evenly. While inspecting oven I found the bottom panel was crooked and not installed properly. Took picture for quick pics. Secured oven bottom the correct way. Job completed.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Austin, TX 78703

Taylor M

Job Details: 10/28/2021

"Arrived on site to replace previously diagnosed front glass and name plate, upon arriving I gained access to the door and removed it, I replaced the front glass and name plate and put the unit back together, I vacuumed all glass surrounding aThe unit and Inside of the unit. unit is operating properly as designed. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBRA20EMBL

Near Austin, TX 78731

David Z

Job Details: 10/28/2021

Arrived on site to follow up on refrigerator that is freezing items in the RC. On arrival checked thermostat and found the adjuster belt was not reattached to the thermostat / damper. Damper was fully open causing excessive air to flow. Reattached band and set back to default for unit. Airflow has lessened and unit is working as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Austin, TX 78737

Luis

Job Details: 10/28/2021

"Arrived on site for no cool in fresh food section. Ran diagnostics weak air flow from fan,ran thermistor test,readings off,ran heater,heater powered on. Removed cover found ice build up on upper portion diagnosed unit will need cover assembly. ; ordrng 1 W11395558 (Evap cover)"

We serviced a

MAYTAG REFRIGERATOR

Model MSD2669KEB01

Near Round Rock, TX 78665

Tommy

Job Details: 10/28/2021

Arrived onsite for refrigerator not cooling upon arrival found unit would required full sealed system.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM01

Near Georgetown, TX 78626

Tommy

Job Details: 10/28/2021

"Arrived onsite for refrigerator not cooling. Upon arrival found unit receiving proper voltage but unit requiring full sealed system, Job Completed.; ordrng 1 W11126760 (Compressor) and 1 W10836706 (Evap) and 1 WPW10143759 (UV dryer) and 1 W11506635 (Access valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Georgetown, TX 78633

Jonathan S

Job Details: 10/28/2021

"Arrived on site for dishwasher control panel not responding. Inspected unit and work area, found standing water in unit. Measured incoming voltage and found 120 volts on nurtural. Powered unit off at circuit breaker. Gained access to junction box and wired in power cord to power on from different outlet. Found unit powered on. Performed diagnostics mode, no error codes. Monitored test cycle operation and observed for possible water leaks. Unit tested good, no water leaks detected.

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Austin, TX 78748

Jacob

Job Details: 10/28/2021

Arrived onsite for unit making noise during operation. Tested the unit and heard loud bangs noise. Upon further investigation. Found that the rollers were broken and not the correct one from the factory. Replaced with repair kit. Tested the unit. Unit tested good. No issues at this. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM0

Near Spicewood, TX 78669

Robert

Job Details: 10/28/2021

Arrived on call for complaint of not washing. Customer found soap still in bottom of tub at end of cycle. Ran diagnostics and got code F6E4 wash motor error and F8E2 float error. In diagnostics wash motor working properly. Ran test cycle twice and wash motor and water fill good. Clear codes.

We serviced a

WHIRLPOOL MICROWAVE

Model KMBS104ESS02

Near Austin, TX 78734

Leonardo

Job Details: 10/28/2021

Arrived on site to replace control board and console. Replaced control board and console. Tested Unit and test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model JF42NXFXDE02

Near Austin, TX 78735

Luis

Job Details: 10/28/2021

Arrived on site. Found upper bracket on mullion not seated and installed to fresh food door,removed mullion reinstalled mullion all brackets seated and installed to door checked door operation good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Pflugerville, TX 78660

Wesley

Job Details: 10/28/2021

Arrived onsite for intermittent clicking and cooling failure. Symptom can be solved by unplugging and replugging in the unit. Deli control is operating as designed. Replaced the inverter to repair the cooling loss and clicking sound during failure. All checks good. Unit is operating as designed at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402ESS01

Near Austin, TX 78733

Luis

Job Details: 10/28/2021

"Arrived on site for no cool. Removed fresh food evaporator cover found uv dye on evaporator,replaced defective evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Burnet, TX 78611

Cliff

Job Details: 10/28/2021

Arrived on site to diagnose a washer that is not cycling properly. Found very low flow from cold water supply from home. Advised customer on findings and that hot and cold water must both operate for unit to run. Homeowner will need a plumber to correct water issue before washer can be used.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Round Rock, TX 78665

Wesley

Job Details: 10/28/2021

"Arrived onsite and tested unit for cooling and averages and based on report of icemaker failure correlating with cooling loss, found e2 error and failure to harvest in diagnostics. Advised customer that shorted icemaker caused command failure for fridge cooling. Replaced icemaker. Unit is now operating properly."

We serviced a

GE MICROWAVE

Model PVM9005SJ3SS

Near Elgin, TX 78621

Matthew

Job Details: 10/28/2021

Updated m/s. Arrived onsite for door falling off. Upon inspection found door falling apart. Screw have broken off into screw slots. Door can?t be repaired would have to replace whole door. Will need AUTHO. Office to reschedule.; ordrng 1 WB56X30488 (stainless door with)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA80SAKZ0

Near Dripping Springs, TX 78620

Kevin

Job Details: 10/28/2021

"Arrived on site and inspected dishwasher and found saved error code , F8E4, reset connector on float switch, ran all functions in diagnostic cycle and everything passed. Also started a normal cycle and it is progressing properly, no further repair is needed at this time, job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Leander, TX 78641

Kayman

Job Details: 10/28/2021

Arrived onsite for dryer with torn seal. Confirmed complaint. Replaced seal. no other issues. Job complete.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH04

Near Austin, TX 78703

Taylor M

Job Details: 10/28/2021

"Arrived on site to diagnose refrigerator with no cool in the rc, i gained access to the fc and found that the evap cover is frozen over as well as the diffusers, i gained access and defrosted the evap cover and diffusers with my steamer until it was completely clear, I found that the clicking noise was coming from the ice surrounding and touching the fan. I removed all of the ice and now the unit is operating properly as designed, I informed the customer that the ice build up would have started due to either one of the doors not being sealed for a short period of time causing ice to continuously build after the moisture build up turns into ice. Job complete."

We serviced a

WHIRLPOOL ICE MACHINE

Model GI15NDXZQ2

Near Austin, TX 78739

Kevin

Job Details: 10/28/2021

Arrived on site and found recirculating pump was bad. Installed new pump and now is working properly. All other functions working as designed. Informed customer that 48 hours will be needed for unit to produce a usable amount of ice. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ01

Near Austin, TX 78703

Taylor M

Job Details: 10/28/2021

"Arrived on site to diagnose refrigerator with no cool in the refrigerator compartment, I gained access to the unit and found that the unit is cooling just fine in the freezer compartment but the rc is under cooling, I found that the diffusers to the rc were blocked with ice and evidence that the door had been left open slightly for the fc or the rc at some point causing ice to form and completely block the flow of cold air to the refrigerator compartment. I cleared the ice and now the unit is operating properly as designed. Job complete."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGSC2335TF0

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 10/28/2021

Arrived on site to install previously diagnosed part. Removed dampener and installed new dampener. Placed in diagnostics and dampener would still stay closed when set to open. Inspected main control and tested harness and it wasnt sending the proper voltage to the dampener. Removed control and installed new control. Dampener now opens and closes based on the command in diagnostics its given. Tested ice maker dispenser and flap opens and closes on crushed or cubed and you can hear the motor turn the auger as dispenser is pressed. Explained to customer we cant test the ice maker dispenser because there isnt any ice. Once the ice maker begins producing ice they can test it. If it still doesnt dispense I recommended they call their warranty company to have us return. Now that dampener and main control have been replaced they fridge should start operating as designed. Job completed.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL01

Near Georgetown, TX 78628

Jonathan S

Job Details: 10/28/2021

Arrived on site for refrigerator not cooling. Inspected unit and work area. Measured temperature and found at ambient temperature. Performed diagnostics mode and tested compressor and condenser fan and found .7 amps. Found sealed system leak. Will need to replace compressor and evaporator. Off to schedule return when ETA is available on parts.; ordrng 1 ACCESSVALVE (ACCESS VALVE ) and 1 W10177049 (sub 10143759) and 1 W10669255 (evaporator) and 1 W10879296 (compressor)

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Cedar Park, TX 78613

Kayman

Job Details: 10/28/2021

Arrived onsite for washer with screeching noise during spin. Upon inspection of manual diagnostics I found it would screech very loudly at beginning of spin. I accessed the drive system and replaced the belt. The screech is no longer present while testing. I ran auto diagnostics and it went through as designed no screech. I advised the customer to load down the unit and run a cycle to ensure the sound does not return with a load. No leaks detected during time of service. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Austin, TX 78749

Jacob

Job Details: 10/28/2021

Arrived onsite for unit not dispensing water or making ice at times. Customer said it had been working lately but wanted to check to see if anything else was the issue. Looked at the filter head and noticed that the filter head was leaking without a filter in it. Was able to replace the filter head W11346623 from truck stock. Tested the unit. No leaks at this time. Job complete

We serviced a

MAYTAG COOKTOP

Model MGC4436BDB12

Near Wimberley, TX 78676

Kevin

Job Details: 10/28/2021

Arrived on site and inspected unit for burners clicking when not in use. Customer states the issue is intermittent. Found all burners working correctly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5GVEXVD00

Near Austin, TX 78717

David S

Job Details: 10/28/2021

Arrived on site for fridge leaking. I inspected the unit and work area. I found no ice build in the freezer. I gained access to the drain tube. I found the drain tube clogged with debris. I cleared the drain tube. I poured water down the freezer drain and found it draining properly. I tested the water dispenser and the ice maker. I found the valves and water lines not leaking.

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMBM02

Near Leander, TX 78641

Kayman

Job Details: 10/28/2021

Arrived onsite for refrigerator with freezer door getting stuck or not closing all the way. Upon inspection I found the FC frosted up and the door has gaps. I found the issue to be with the slides. I replaced the slides and cleared out all frost. I tested the unit and it is working as designed at this time. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Georgetown, TX 78628

Tommy

Job Details: 10/28/2021

Arrived onsite for refrigerator not cooling correctly. Upon arrival found unit completely frosted in rear. Unit motor evap and control will need to be replaced Job Completed.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Jarrell, TX 76537

Tali W

Job Details: 10/28/2021

"On site for dishwasher tripping breaker when heated dry is on. From connector at control, heater 18 ohms(within spec). Control sending proper voltage. No errors in diagnostics. Ran diag cycle. Heater is turning on. Found internal burn marks on heater. Indicating element is internally grounded. Ordering element, thermostat, and control. Office to reschedule.; ordrng 1 WPW10195091 (Thermostat)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS02

Near Georgetown, TX 78633

Tommy

Job Details: 10/28/2021

"Arrived onsite for microwave oven combo error when heating in microwave. Upon arrival found unit cavity thermostat reading Ol and the connected then OL, found unit would heat for 15 seconds then stop ordering unit control , mag, sensor, and thermostat all to be replaced at once Office to reschedule upon receiving parts.; ordrng 1 W11233913 (Sensor mag) and 1 W10389447 (Thermostat)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Wimberley, TX 78676

Kevin

Job Details: 10/28/2021

Arrived on site and replaced latch diagnosed by previous technician. After replacement the error code was stil present. Replaced control board and error code still present. Inspected lid and found the strike was installed backwards. Corrected issue and now error codes are gone. Unit functions properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB01

Near Manor, TX 78653

Wesley

Job Details: 10/28/2021

Arrived onsite and replaced the ice container. All else is in good order and no other parts needed. All checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS42QJW00

Near Spicewood, TX 78669

Robert

Job Details: 10/28/2021

Arrived on call for complaint of freezer door not closing properly. Customer added that the refrigerator leaking. Found that frost is developing inside the top of freezer section. Gasket not properly sealing and the bottom of both gaskets is damaged . The freezer gasket is damaged enough to allow cold air to escape and cause condensation on bottom of refrigerator this is where the leak is from. Gasket damaged will need to replace both gasket on return. ; O-emld tckt

We serviced a

WHIRLPOOL DRYER

Model WED7990FW0

Near Canyon Lake, TX 78133

Andrew

Job Details: 10/28/2021

Arrived on site to test unit for stopping mid cycle. Found unit completely encased and heat pack was completely clogged with lint. Cleared unit and unit tested good. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WGD5800SW0

Near Austin, TX 78748

Jacob

Job Details: 10/28/2021

"Arrived onsite for unit not heating. Tested unit, unit did turn on however the heat would not turn on. Upon further inspection found that the glow igniter would not ignite. When trying to replace the glow igniter the igniter shattered but I also couldn?t screw down the igniter to secure it as the bolt somehow was stripped. Ordered new burner assembly. ; ordrng 1 279311 (ignitor kit & bracke) and 1 REQUEST (AUTHORIZATION ) and 1 W10823508 (burner-gas)"

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Austin, TX 78735

Taylor M

Job Details: 10/28/2021

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QVS02

Near Austin, TX 78731

David Z

Job Details: 10/28/2021

"Arrived on site to diagnose refrigerator with broken piece. On arrival customer showed me where a piece had broken off on the bottom of the right door. Checked under unit and found the closer / spacer piece had broken, also found the upper piece of the hinge broken off. Office to schedule when we have a 2nd tech available. ordrng 1 2302878 (Lower Hinge) and 1 WP2316804 (Spacer) and 1 4388319 (Hinge Close)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM2

Near Leander, TX 78641

Kayman

Job Details: 10/28/2021

Arrived onsite to install previously diagnosed parts. I found the heater damaged in box but not needed. The control will be needed to complete the repair. No leaks or serviced during time of service. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Temple, TX 76502

Tali W

Job Details: 10/28/2021

"On-site for fridge freezer door hitting bottom when opening/closing. Replaced middle hinge, top hinge screws, and added washer to raise door to proper height. Confirmed door is sealing properly. Unit functioning as designed. Call complete"

We serviced a

JENN-AIR OVEN

Model JJW3830IL01

Near Spicewood, TX 78669

Robert

Job Details: 10/28/2021

Arrived on call to replace previous diagnosed part. After replacing console set time and date. Checked functions.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Kyle, TX 78640

Jacob

Job Details: 10/28/2021

Arrived onsite to replace the door. Replaced the door. No issues at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Austin, TX 78717

David S

Job Details: 10/28/2021

Arrived on site to install previous diagnose parts. I gained access to rc gasket and replaced it with new. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Pflugerville, TX 78660

Wesley

Job Details: 10/28/2021

"Arrived onsite for complaint of not drying well. Tested unit and found no error codes and heater operating as designed. Found customer not using rinse aid, advised customer on best practices for good drying performance. Found unit operating as designed. Advised customer on status."

We serviced a

KITCHENAID MICROWAVE

Model KBMC140HSS0

Near Canyon Lake, TX 78133

Andrew

Job Details: 10/28/2021

"Arrived on site to to test unit for microwave not responding, test unit found bad door switchs, replaced switches unit now engaging but high voltage not kicking in, will need magnetron, capacitor,diode and light bulb to complete job, ; ordrng 1 WPW10687786 (Diode) and 1 WP4375020 (Cap) and 1 WP4375424 (Mag) and 1 WPW10440740 (Lamp)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Hutto, TX 78634

Tommy

Job Details: 10/28/2021

Arrived onsite for refrigerator with large moisture in unit. Upon arrival found unit ice bin not sealing correctly. Replaced. Job Completed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Austin, TX 78705

Taylor M

Job Details: 10/28/2021

"Arrived on site to diagnose washer with intermittent cycles, i gained access to the unit and put it into service diagnostics, I found no fault codes with the unit, I put the unit into a service diagnostics cycle and found that the unit is operating properly as designed. The customer informed me of what cycle selection they run and operation of the unit, i informed them they should only use liquid detergent versus liquid and pods, due to the variation and amount of detergent the unit is causing over sudsing and making the unit think its going into a flood state causing the drain pump to actuate and not proceed with the agitation and spin cycle. I instructed the customer proper load methods, cleaning, and detergent use.

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Cedar Park, TX 78613

David S

Job Details: 10/28/2021

Arrived on site to install previous diagnose part. I gained access to the igniter and replaced it with new. I tested the unit and it is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW0

Near Georgetown, TX 78626

Tommy

Job Details: 10/28/2021

Arrived onsite for range not operating correctly upon arrival found cooktop was operating as designed. Unit control not operating as designed not sending voltage to back or broil. Replaced control and tested unit is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Killeen, TX 76542

Tyler

Job Details: 10/28/2021

Arrived on site to install previously diagnosed 2x (acu). Upon arrival reconfirmed complaint and replaced both boards. After further tests I also found tod failing. Replaced tod. Tested unit and found lower oven fully functioning as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near New Braunfels, TX 78130

Noah D

Job Details: 10/27/2021

"Arrived on site to inspect unit for not allowing water inside unit. Upon inspection found the valve closed off with debris causing issues, replaced valve and tested. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78704

Luis

Job Details: 10/27/2021

"Arrived on site. Per customer unit would dispense all ice from bin on its own,tested water and ice dispenser working,called tech support found rust on switch per tech support order housing,switch and paddles. ; ordrng 1 W11227946 (Shield) and 1 W10815345 (Pad) and 1 W11251709 (Pad) and 1 W11087492 (Switch)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near New Braunfels, TX 78130

Noah D

Job Details: 10/27/2021

"Arrived on site to inspect unit for not washing dishes, upon inspection found the unit not starting due to the error sent out by leak detector, found water in tray causing issues, cleared water and tested. No leaks found. Complete"

We serviced a

WHIRLPOOL OVEN

Model WFG510S0HS1

Near New Braunfels, TX 78132

Noah D

Job Details: 10/27/2021

"Arrived on site to inspect unit for not closing due to a broken hinge, upon inspection found the hinge snapped at spring causing issue. Replaced both sides and tested. Complete"

We serviced a

WHIRLPOOL OVEN

Model WFE515S0JS0

Near Jarrell, TX 76537

Jonathan S

Job Details: 10/27/2021

"Arrived on site for range oven not working and burning smell. Inspected unit and work area. Found broil element ground to fame (see sd pic). Adjusted broil element and measured resistance on element, found within range. Powered unit on and tested operation. All tested good."

We serviced a

MAYTAG DRYER

Model MED6230HW

Near New Braunfels, TX 78132

Noah D

Job Details: 10/27/2021

"Arrived on site to inspect unit for stopping early, upon inspection found the unit working normally but stopping before the clothes are dry but timed dry worked. Sensor shorted error code was found. Ordering moisture sensor and electrodes. Office to reschedule ; ordrng 1 8577274 (Sensor) and 2 3387223 (Electrode)s"

We serviced a

MAYTAG WASHER

Model MVWB725BW0

Near Austin, TX 78746

Taylor M

Job Details: 10/27/2021

"Arrived on site to diagnose washer with Lf displayed on the console, upon arrival the customer informed me that the unit continuously makes noise, I found that the drain pump constantly runs, I gained access and checked voltage and polarity at the wall and control and found both to be good. I found that the drain pump is open and that the control and drain pump need to be replaced. Office to reschedule when the parts arrive.; ordrng 1 W10763749 (Control) and 1 WPW10409079 (Drain pump)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Harker Heights, TX 76548

Tyler

Job Details: 10/27/2021

Arrived on site for dishwasher not turning on and tripping breaker(per customer). Upon arrival confirmed complaint. Found when power was restored that there was a stable 120v connection and polarization was correct. I then ohmed element (ohmed at 12.7 within specs). Also found no errors in diagnostics indicating a hardware or software failure. Ran diagnostics cycle and unit completed cycle with no power loss. Found breaker is gfci protected. Informed customer to have electrician try to remove gfci protection to prevent further power loss issue. Unit now functioning as designed. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104ESS1

Near Leander, TX 78641

Kayman

Job Details: 10/27/2021

Arrived onsite for dishwasher not cleaning dishes. Upon inspection I found F7E1 stored in the system. I let diagnostics run through and found the motor clicking but no function during wash indicating a failed motor assembly. The heater came on as designed. No leaks detected and the unit is working as designed. Job compete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Georgetown, TX 78633

Jonathan S

Job Details: 10/27/2021

"Arrived on site for refrigerator intermittently freezing and no ice. Found at time of service freezer work and ice bin half full. Performed diagnostics mode and tested all components and found operating. Ran deli test 63 on and opened and closed drawer, found lights staying on. Called Whirlpool tech support and spoke with Chris he stated what could be shorted but with not in state of failure no way to pinpoint failure. Continued to test components and found door on display showing door open when closed. Continued to test deli drawer and found light went out on control. Tested with deli control and found no difference. Found failed deli harness.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ04

Near Georgetown, TX 78633

Lou

Job Details: 10/27/2021

"Arrived on site to install previously diagnosed and ordered part. Due to the ice maker failure, I removed and replaced the ice maker and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS08

Near Austin, TX 78738

Luis

Job Details: 10/27/2021

"Arrived on site for no cool in fresh food section. No air flow entering fresh food section,found evaporator incased in ice. Ran diagnostics bimetal reading open,defrosted evaporator replaced defrost bimetal,checked air flow to fresh food section good. ; used 1 Wp2182381 (Bimetal) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Temple, TX 76504

Tyler

Job Details: 10/27/2021

"Arrived on site for washer not functioning and spinning cloths out well enough, which then lead to longer dry times in dryer (per customer on arrival). After further inspection I found inner basket wields had snap and came loose from tube shaft that was still attached to the gearcase. Will need to return with new tub and spanner as well as previously sent parts to complete repairs. ; ordrng 1 Cnote (See att. Note) and 1 WP21366 (Spanner) and 1 W10554251 (Inner basket) and 1 W10780045 (Suspension rods)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5KVEXVQ00

Near Killeen, TX 76541

Job Details: 10/27/2021

"Arrived on site and inspected both ice dispenser and water wouldnt dispense. Found the control lock was engaged, not allowing the water to dispense. Turned the control on and water dispensed. Ice still wouldnt dispense. Order the Auger motor, coupling and solenoid to complete repair. Needs more work.; ordrng 1 WPW10317991 (Auger motor) and 1 WPW10169511 (Coupling (YOKE)) and 1 WP2152713 (Solenoid (for auger motor))"