We serviced a
WHIRLPOOL RANGE
Model KFDC506JSS00
Near Kingsland, TX 78639
Cliff
Job Details: 04/01/2021
Arrived on site to diagnose a range that is leaking gas. Found regulator cracked and it will need to be replaced to complete repairs.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Georgetown, TX 78628
Chase
Job Details: 04/01/2021
"Arrived on site and removed existing washer and installed new unit. Tested, no leaks, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78746
Chase
Job Details: 04/01/2021
Arrived on site and removed existing refrigerator. Installed new unit and checked for leaks. Job complete
We serviced a
WHIRLPOOL DRYER
Model n/a
Near Lago Vista, TX 78645
Chase
Job Details: 04/01/2021
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW4
Near Lago Vista, TX 78645
Chase
Job Details: 04/01/2021
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516HZ0
Near Seguin, TX 78155
Noah D
Job Details: 04/01/2021
"Arrived on site to inspect microwave for not heating, upon inspection found the microwave did not heat
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Kyle, TX 78640
Kevin
Job Details: 04/01/2021
"Arrived on site and found no ice production, recently customer was unable to get water from dispenser but at this time it is working properly, set a short video to CS of dispenser running. Attempted to enter diagnostic cycle to run icemaker but user interface buttons are Technically working but not well enough to enter diagnostic cycle. Replaced Icemaker this is the only prescreen part that could positively affect the situation. If issue continues will need to bring back user interface, main control board, both thermistors, four or five rolls of 1 inch wide foam tape. Coldwater coil in fresh food section may be freezing."
We serviced a
WHIRLPOOL WASHER
Model wfw560chw0
Near Austin, TX 78729
Scott
Job Details: 04/01/2021
"Arrived on site for low water flow error code . Ran diagnostics, found low cold water flow . Checked and found gunk blocking valve . Flushed water line and cleaned out cold water valve . Re ran diagnostics, water flow greatly improved. No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Austin, TX 78729
Scott
Job Details: 04/01/2021
Arrived on site for latch issue . Unit was locked . Got unit unlocked . A time door was opened or closed erro would flash on control. Replaced latch . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB4
Near Leander, TX 78641
Tommy
Job Details: 04/01/2021
Arrived onsite for microwave bottom light stuck on. Upon arrival found unit control sending constant voltage to light. Relay is stuck unit will need new control ordering office to reschedule upon receiving control.; ordrng 1 W11252184 (Panel) and 1 W10892389 (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFS
Near San Marcos, TX 78666
Andrew
Job Details: 04/01/2021
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Leander, TX 78641
Wesley
Job Details: 04/01/2021
Arrived onsite and installed the console. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Austin, TX 78746
Luis
Job Details: 04/01/2021
"Arrived on site for no cool in fresh food. Ran diagnostics no air flow fan powering,checked thermistor test,evaporator thermistor reading 55 while incased in ice diagnosed defective thermistor. Removed door and shelf assembly,removed cover defrosted evaporator,replaced cover that includes new thermistors,reinstalled shelfs and door. Ran diagnostics good airflow changed defrost setting to basic.
We serviced a
GE REFRIGERATOR
Model PZS22MSKEHSS
Near Austin, TX 78726
Scott
Job Details: 04/01/2021
Arrived on site for water dispenser sometime not working . Found some rust on switch and UI buttons looked worn on key pad . Replaced switch and UI. Ordering new UI to see if it sits better . Unit is functioning properly . No water leaks detected at time of service. Call to set return . ; ordrng 1 WR55X20759 (UI)
We serviced a
WHIRLPOOL DISHWASHER
Model DU915PWPS2
Near Killeen, TX 76549
Al
Job Details: 04/01/2021
"Arrived on site and inspected dishwasher not draining.Unit control wasnt accepting commands and never drained even when I canceled the cycle several times..; ordrng 1 8546514 (Electronic Control)"
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Dripping Springs, TX 78620
Leonardo
Job Details: 04/01/2021
Arrived on site to replace orifice holder and screws. . ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Round Rock, TX 78681
Jimmy J.
Job Details: 04/01/2021
Arrived on site for F9E1 error occurring multiple times locking us out of washing. The drain hose was installed properly and is positioned as it is supposed to be. We have now had multiple issues with this washer. Placed in diagnostics and f7 e7 F7 e6. F7 e1. F2 e1. F9 e1 all came up. Cleared error history and placed in diagnostics cycle to try and test. None of the components would respond. Control is faulty. Control was ordered but had not arrived in time to be sent with me today. Marking control as use on return visit to complete the repair. Marking other parts I was sent with today as will use on return visit JIC. ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78756
Jacob
Job Details: 04/01/2021
Arrived onsite for unit having paint scuffs. at unit. Saw paint scuff. Painted unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD7500GW0
Near Austin, TX 78727
Scott
Job Details: 04/01/2021
Arrived on site for clothes catching in drum . Found grill slightly wrapped . Replaced grill . All checked normal. Also ran air flow and got poor exhaust. Recommended to have vent cleaned . Cleaned out lint in unit . Job complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/01/2021
Arrived on site to test unit for loud rubbing noise. Found belt was slipping causing noise. Needing drive pulley and belt to fix issue. No signs of gearcase failure. Office to reschedule. ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AB02
Near Georgetown, TX 78626
Tommy
Job Details: 04/01/2021
Arrived onsite for unit not operating correctly. Upon arrival found both unit control and console would need to be replaced as they would not operate as designed and communicate and send power to elements.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Wesley
Job Details: 04/01/2021
Arrived onsite and found dispenser door broken. Replaced the dispenser and tested. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB05
Near Seguin, TX 78155
Noah D
Job Details: 04/01/2021
"Arrived on site to inspect fridge for not making ice, upon inspection found the Icemaker unplugged causing issues, rewired Icemaker and tested unit, no problems found. Complete"
We serviced a
JENN-AIR ICE MACHINE
Model JIM158XYRS0
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/01/2021
"Arrived on site to test unit for not producing ice. Found water level sensor was not reading causing unit to constantly over flow. When ext. drain pump kicked on power to unit would cycle causing unit to start ice making cycle all over so it was just a revolving of fill and drain. Water hose was leaking onto ext. pump causing internal shortage. Replaced ext. pump, water level sensor and fixed leak, tested unit, unit works good. No leaks detected.
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS0
Near Seguin, TX 78155
Noah D
Job Details: 04/01/2021
"Arrived on site to inspect oven for not heating, upon inspection found the oven mag not spinning, replaced mag and added spring which closed the door correctly. Tested unit for heat and all functions had returned. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/01/2021
"Arrived on site for customer complaint of unit not working, when I arrived, the unit was in the garage and unplugged. I plugged unit in and ran diagnostics, all fan motors passed, all thermistors where showing proper temperatures, compressor tested good, instructed customer to leave unit on and call us if there is a problem."
We serviced a
KITCHENAID DISHWASHER
Model KUDS01FLSS2
Near Spicewood, TX 78669
Brandon
Job Details: 04/01/2021
"Arrived on site to replace dispenser and door mount, after replacing, unit tested good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Austin, TX 78704
Richard
Job Details: 04/01/2021
Arrived onsite for the dishwasher leaking water and weeping noise. During testing found that that sump was leaking and the water valve was causing the noise. Replaced sump and water valve and dishwasher tested good and no leaks detected complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA71CIHZ01
Near Georgetown, TX 78633
Lou
Job Details: 04/01/2021
"Arrived on site to inspect refrigerator door damage. Upon further inspection, I found the right RC door with a dent in the upper right corner just below the nameplate. I removed and replaced the door and leveled the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
JENN-AIR DISHWASHER
Model JDB1095AWS
Near Leander, TX 78641
David Z
Job Details: 04/01/2021
"Arrived on site to diagnose dishwasher with bad heating element and no power. On arrival inspected unit and saw the heating element had exploded and separated. When element broke it burned out the control and possibly console. Will not be able to proceed further until electronics and element are replaced, but there may be additional issues at that time. Ordering element, console and control to begin repair. Office to schedule return.; ordrng 1 WPW10218836 (Control) and 1 W10161783 (Console) and 1 Autho (AHS AUTHO), used 1 W10283681 (Heater) from stock"
We serviced a
GE COOKTOP
Model PP945BM3BB
Near Harker Heights, TX 76548
Al
Job Details: 04/01/2021
Arrived on site to install previously ordered parts.R&R the element and board.Reassembled and unit tested as designed.Customer satisfied Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Killeen, TX 76549
Al
Job Details: 04/01/2021
"Arrived on site and inspected unit temperatures of 38 freezer and 47 in the refrigerator compartment.Accessed the evaporator and found it frozen over.Used defrost to confirm the heater was working and assisted it with my steamer.After defrost cycle was complete the evaporator fan motor began cooling.I reassembled and advised the customer to place a bottle of water inside the freezer and wait approximately 24 hours for the bottle to freeze p, meaning the unit would be at optimal temperatures.Customer notified on all aspects of the malfunction and the steps i took to correct this issue.Job complete"
We serviced a
SAMSUNG WASHER
Model WF448AAW/XAA
Near Georgetown, TX 78628
Tommy
Job Details: 04/01/2021
Arrived onsite for unit no drain. Upon arrival found unit would not drain at beginning of cycle. Found voltage going to pump but pump not pushing water through..; ordrng 1 DC31-00054A (Drain)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Salado, TX 76571
Tyler
Job Details: 04/01/2021
"Arrived on site for refrigerator not cooling. Upon arrival I found temps in both cooling compartments above 60 degrees, and after exposing both evaporator coils I found neither of them had any moister or coolness to them of any kind. The amperage to compressor was .81. Compressor was making a loud whining noise during diagnosis. All fans were functioning as designed. High side lines had no heat transfer and dryer was cold. Informed customer office would be in contact once availability of parts was known. Need rescheduled for 2 hr sealed system repair with ss tech.; ordrng 1 W11116006 (Evap ffc) and 1 WPW10608485 (Evap coil freezer) and 1 W10832994 (Compressor) and 1 W10874835 (3 way valve assy) and 1 WPW1014375 (Uv dryer) and 1 W10913906 (Access valve) and 1 Cnote (Need reschedule for tgo + 2 hr repair)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM00
Near Clifton, TX 76634
Jonathan M
Job Details: 04/01/2021
"Arrived on site for a refrigerator that?s having a fan had ice and issues with leaking from the icemaker area. Inspected unit and work area. Found a store shoot gasket bent and mangled causing air flow into the I spin and icemaker sections. Replaced gasket. Checked freezer and confirmed a defrost issue in the freezer section. Attempted to manually force defrost in the unit and found the unit would not heat. Checked the defrost bimetal and found it closed. Went to check he heater and found it open. Placed unit back into the defrost bimetal test and found it open. Attempted to place defrost by metal and water to close it. Once it closed and got access back to the theater, found the defrost by metal open again. Spoke to SW and was advised that the issue would probably be with the evaporator fan, heater, and/or possibly one of the controls. Ordering all parts and office will need to get authorization for repair as well as contact the customer when parts are made available. Thus the office will need to contact AHS for assistance.; ordrng 1 W10581605 (cntrl-elec) and 1 W10861908 (cntrl-elec UI) and 1 WP12729128 (heater)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Killeen, TX 76542
Al
Job Details: 04/01/2021
"Arrived on site to install previously ordered part.Confirmed the malfunction, removed and replaced the sump and motor.Reassembled and unit tested as designed.No leaks detected at the time of service.Customer satisfied Email confirmed Job complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Waco, TX 76711
Jonathan M
Job Details: 04/01/2021
"Arrived on site for a dryer that?s not heating. Inspected unit and work area. Customer advised that the unit would not heat and the timer would not run. Tested voltage at the terminal block and found 123 V going from L1 to neutral, 123 V going from L2 to neutral, but only .532 V going from L1 to L2. Checked voltage at the plug and confirmed the same issue there. I advised the customer that his issue is with his electrical supply and to get that fixed to correct the issue. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Harker Heights, TX 76548
Al
Job Details: 04/01/2021
"Arrived on site and inspected washer issues.I free spun the tub and found the wash plate and gear case were defective and contributing directly to the malfunction.
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Waco, TX 76705
Jonathan M
Job Details: 04/01/2021
"Arrived on site for a dryer that?s not operating. Inspected unit and work area. The customer advised that the unit shut off halfway through a cycle. Checked power to the unit and found proper voltage. Checked the fuse and could not get a good reading on the fuse. Replaced fuse and tested unit. Unit still would not power on. Found proper voltage going to the control and UI but the UI not turning on. Once I explained what was going on to the customer, the customer advised that they had the steam that was short circuiting their user interface multiple months ago. Ordering control panel and main control. The office will need to contact customer about a reschedule date due to out of stock and PSP items.; ordrng 1 W11384511 (CONSOLE ) and 1 W11388032 (CONTROL)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Temple, TX 76502
Kayman
Job Details: 04/01/2021
"Arrived onsite for washer making clunking noise. Upon inspection of the diagnostics cycle I found the unit making a loud scratching noise in agitate, I stopped the cycle and lifted the unit to inspect the drive system. I found gearcase oil leaking down through the rotor and some sprayed on the inner walls. I replaced the gearcase and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. I explained to the customer that there will be a coup,e of loud clicks through out the wash when the unit switches from agitate to wash. Job complete."
We serviced a
GE REFRIGERATOR
Model GSS23GGKKCBB
Near Belton, TX 76513
Tyler
Job Details: 04/01/2021
"Arrived on site for refrigerator not cooling properly. Upon arrival I confirmed amps to compressor was at .58, fridge temp was over 60 and freezer was at 37. Upon further inspection of the unit I found the evap coil was frosted over pretty well but it was entirely uneven and not frosted at the top as well as on the bottom. I found the evap fan had stopped running when ever the door switch was activated. After installing new evap fan and resetting power to unit, I found the evap fan immediately kicked on and the frost pattern on the coil started frost much more evenly. Informed customer to give unit a full 24 hrs to cool before adding items back in. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ04
Near Woodway, TX 76712
Jonathan M
Job Details: 04/01/2021
Arrived on site for refrigerator that?s not cooling. Inspected unit and work area. Found internal fans running but the compressor not running. Remove compressor cover and replaced start device. Unit began running and cooling as designed. Call complete.
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near Lorena, TX 76655
Jonathan M
Job Details: 04/01/2021
Arrived on site for a dishwasher that?s not finishing circles. Inspected unit and work area. Place unit in service diagnostics and found an F4 E4 (wash motor failure) and F9 E1 (diverter lost position) error codes. Ran the unit through an auto test and found the wash motor not recirculating the water. Replaced pump and motor and tested unit. Unit begin working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Belton, TX 76513
Kayman
Job Details: 04/01/2021
Arrived onsite for washer making loud noise at the end of the cycle. I ran a full diagnostics test and could not re create any abnormal loud screeching noises. I inspected the drive system and all looks good no abnormal wear on any components I found Svc pointer (W11520474 Rev A) which suggests a control problem. I removed the belt and made sure it was attached correctly. I replaced the control via svc pointer and tested the unit. I could not re create any abnormal noises the unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS00
Near Temple, TX 76502
Kayman
Job Details: 04/01/2021
Arrived onsite to install previously diagnosed parts. I accessed the RC evaporator and found the drain frozen over. I cleared the drain with steamer and inspected the drain tube in the back. I found it clogged and separating from the chassis. I unclogged and re secured the drain tube with adhesive. I verified flow through the drain added some shims and reassembled the evaporator components. I replaced the deli drawer and UI with new and reassembled the unit. The unit is working as designed and no leaks were detected during time of service.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Austin, TX 78733
Chase
Job Details: 04/01/2021
"Arrived on site. Replaced RF orifice holder, screws and harness. Tested unit and all checks good. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/01/2021
Arrived on site for HAD TO SHUT OFF BREAKER TO TURN OFF UNIT AND RESET - CONTROL PANEL WOULD NOT ALLOW SELECTION >>>. Found UI not responding as designed. Removed control and installed new control. Powered oven back up. Set preheat and ran microwave. Both heating as designed. UI responding to touch as designed. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78704
Richard
Job Details: 04/01/2021
Arrived onsite for the refrigerator ice maker and water dispenser not working. Replaced deli drawer and deli UI that was ordered and issue was not resolved. Did some further testing and found that there is no power going to the water valve. Replaced the HV control board and issue has been resolved. Water dispenser is working good. And ice maker filled with water. Complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Georgetown, TX 78626
Lou
Job Details: 04/01/2021
"Arrived on site to inspect dishwasher not working. Upon further inspection, I found the unit non-responsive. I tested voltage at the junction box and got 123V. Removed the outer door panel and console and found the console UI harness had come unplugged. Tested voltage at the control and got 123V. Plugged the UI harness in and retested and unit is operating as designed with no error codes. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Leander, TX 78641
Justin
Job Details: 04/01/2021
Arrived on site to install previously diagnosed parts. I installed the new fuse and tested the unit. When a I tested the unit it popped the fuse and died again. I called techline and spoke to Robert and received SR# 7730405707. All of the HV components ohmd out good. Robert recommended using the resettable fuse to isolate the transformer and if it pops then it will be the interlocks popping the fuse. He recommended ordering HV components just in case and the interlock assemblies. Ordering all of the parts and office to reschedule.; ordrng 1 W10754299 (Capacitor) and 1 W10832024 (Magnetron Thermostat) and 1 W11256462 (HV Diode) and 1 W10850446 (Magnetron) and 1 W10836753 (Transformer) and 2 W10138793 (Fuse)s and 1 W11433683 (Lower Interlock Assembly) and 1 W11433682 (Upper Interlock Assembly)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Temple, TX 76502
Tyler
Job Details: 04/01/2021
Arrived on site for icemaker needing previously diagnosed parts due to unit not being able to cycle and allow enough water in to make ice. Upon arrival I spoke with prior technician and got the details of what they found before. Eyes in quickly went over the unit one more time just to verify the parts are accurate and I found that the water inlet valve was not allowing enough water into the filter assembly to fill the reservoir up and I also found that the filter itself had bad seals not allowing it to suction and seal properly into the filter head all right After getting customer approval and making the necessary repairs I was able to reassemble and test the unit I waited for 30 minutes after repair to verify that the evaporator tray was freezing up the water and allowing ice production to be made at this point I inform the customer will take 24 hours to fill the bin up with ice but with it having a new filter she would need to let it run and then dump the first batch of ice after the bin is full and then recommended that she use the cleaning cycle afterwords in order to help flush out any unwanted sediment within the lines. No leaks before during or after repair call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/01/2021
Arrived on site to replace compressor for refrigerator. Replaced compressor and filter drier and charged unit with refrigerant. Tested unit and found all is functioning properly at this time and no water is hooked up to unit.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Georgetown, TX 78628
David S
Job Details: 04/01/2021
"Arrived on site for sealed system repair. I gained access to the dryer and punctured it. I found a full charge in the system. I evacuated the system. I disassembled the unit. I removed the evaporator and installed a new one. I installed a new non-uv dryer, and access valve. I pulled a vacuum on the system and found it vacuum. I charged the unit with 5.75 oz of refrigerant. I reassembled the unit and tested it. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW02
Near Waco, TX 76707
Jonathan M
Job Details: 04/01/2021
Arrived on site for a refrigerator that won?t seal the fresh food section. Inspected unit and work area. Attempted resale gasket and found the refrigerator door completely separated at the bottom causing the gasket not to fit properly and seal. Ordering door and office will need to contact customer about a reschedule date due to an out of stock and PSP item.; ordrng 1 13109401WQ (dor-fip wh)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78737
Leonardo
Job Details: 04/01/2021
Arrived on site to test unit for unit not heating. Test unit and found opened thermostat. Replaced thermostat test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Austin, TX 78753
Jacob
Job Details: 04/01/2021
"Arrived onsite for unit freezing up. Unit was unthawed for diagnosis. Checked the drain, the drain was clear, checked the evaporator fan, fan checked good. Also checked the heater element, heater element had continuity. Noticed one of the wires for the heater from the wiring harness had came off. Replaced wiring harness. Tested unit. Unit tested good. No issues at this time. Job complete"
We serviced a
KITCHENAID OVEN
Model KEBS207BSS00
Near Georgetown, TX 78633
Lou
Job Details: 04/01/2021
"Arrived on site to inspect wall oven with no power. Customer advised that the unit began to malfunction after the previous bad weather they incurred and soon after the unit stopped working completely. I pulled the unit from the cabinets and tested voltage at the outlet and got 240V. Plugged unit back in and tested the thermal fuse and found it bad. I removed and replaced the fuse and tested and found the console UI display digits faded. Tested the console and it is getting proper voltage. Due to the recent storms and several power surges, the console has begun to go bad. Placed the unit in diagnostics and checked error codes and found F2E1-stuck keyboard. Cleared the code and cycled power and retested and console continues to fail.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Leander, TX 78641
Wesley
Job Details: 04/01/2021
Arrived onsite and found unit bulb had breaker our of threading. Safely cleared socket for use with new bulb. All checks good.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78753
Jacob
Job Details: 04/01/2021
Arrived onsite for unit making a loud noise during agitation. Tested unit. Heard noise. Looked under the unit and saw and heard that the cam was stripped out. Also may need to change the gear case. Ordered parts. Office to reschedule ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)
We serviced a
KENMORE DRYER
Model 796.8158341
Near Elgin, TX 78621
Andy
Job Details: 04/01/2021
Arrived on site to install previously diagnosed belt. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Cedar Park, TX 78613
David Z
Job Details: 04/01/2021
"Arrived on site to diagnose refrigerator that was not making ice. Customer previously had been diagnosed with failed icemaker. Replaced icemaker and retested. Unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Leander, TX 78641
Tommy
Job Details: 04/01/2021
Arrived onsite for microwave bottom light stuck on. Upon arrival found unit control sending constant voltage to light. Relay is stuck unit will need new control ordering office to reschedule upon receiving control.; ordrng 1 W11252184 (Panel control) and 1 W10892389 (Control)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Austin, TX 78752
Jacob
Job Details: 04/01/2021
"Arrived onsite for unit leaking. Tested unit. Saw no leaks. Did notice the the unit was un leveled and the belt had some how slipped off the cam, also causing the unit to not agitate. Leveled unit and re aligned belt p. Tested unit once again. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near Austin, TX 78752
Jacob
Job Details: 04/01/2021
Arrived onsite for unit not freezing. Looked at the unit at the back of the freezer and saw that there was ice build up. Could not go any further. Let tenant and front desk know the unit has to be un thawed for 24-48 hrs fo the unit to be serviced. Office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near Austin, TX 78739
Luis
Job Details: 04/01/2021
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Taylor, TX 76574
Chase
Job Details: 04/01/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Pflugerville, TX 78660
Matthew
Job Details: 04/01/2021
"Arrived onsite to replace previously diagnosed parts. Replaced dispenser, tested unit and unit is functioning properly. Dispenser is properly triggered. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78739
Luis
Job Details: 04/01/2021
"Arrived on site for noise complaint. Tested fresh food door noise from wheel base assembly due to weight on right side from tension,lowered both bases adjusted right side base assembly noise no longer present"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78750
Scott
Job Details: 04/01/2021
Arrived on site for ice building up under icemaker . Found fill cup full of ice and cracked . Valve is dripping . Replaced valve and ice maker . All tested normal. No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL DRYER
Model WET4027HW0
Near Austin, TX 78717
Scott
Job Details: 04/01/2021
Arrived on site for dryer not turning . Unit would just hum dry drum would start turning if started bye hand . Will need new motor and second man . Call to set return ; ordrng 1 SECONDMAN
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Austin, TX 78717
Scott
Job Details: 04/01/2021
"Arrived on site for dead dryer . Checked voltage at terminal block , heater ,fuse and thermostats checked good . Found voltage coming in on control but not leaving control. Replaced control . Tested unit all checked normal. Job complete ."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Leander, TX 78641
David Z
Job Details: 04/01/2021
"Arrived on site to diagnose oven with control panel taking actions when hit by steam. Checked unit and ran error codes. Found no codes present.
We serviced a
LG DRYER
Model DLE3500W
Near Georgetown, TX 78626
Tommy
Job Details: 03/31/2021
Arrived onsite for dryer not turning on or ha in flight. Upon arrival found unit outlet was completely dead. Checked breaker outlet was on but had no voltage. Let customer know they will need electrician to inspect outlet. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Leander, TX 78641
Justin
Job Details: 03/31/2021
"I arrived on site for and ice bin not being able to be removed. Upon further inspection I found the ice bin lever broken and the bin stuck I attempted to remove it but could not. I then inspected unit for ice build up but there was none, I went ahead and steamed it out just in case. This made no difference. I called techline and spoke to Austin and received SR# 7730395620. Austin recommended replacing the door and other components behind ice bin. Ordering door and replacement door parts. Office to obtain authorization and to reschedule.; ordrng 1 W10853597 (IM Water Tube) and 1 W11129497 (Left Door) and 1 W11314429 (Inner Door ui) and 1 W11366500 (IM Fill Tube) and 1 W10702031 (Ice Door Assembly) and 1 W11123943 (IM Switch) and 1 W10917313 (Door Gasket) and 1 W10682175 (Ice Chute) and 4 WPW10272364 (Ice Chute Screws)s and 1 W11228132 (Ice Maker Motor Shaft) and 4 WP8281163 (Ice Maker Motor Screws)s and 1 W10822606 (Ice Maker Motor) and 1 AUTHONEEDED (AUTHO ON ALL PARTS)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Blanco, TX 78606
Brandon
Job Details: 03/31/2021
"Arrived on site for customer complaint of unit not starting, put unit into diagnostic mode, found no error codes, unit passed all tests in diagnostic mode, found float switch was stuck in the up position, in adjusted float assembly, unit tested good."
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/31/2021
Arrived on site to diagnose a refrigerator that had hinge mounting screw broken. Recounted door on hinge using different location in hinge assembly. All is working properly at this time and no leaks were found at time of service.
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Leander, TX 78645
Lou
Job Details: 03/31/2021
"Arrived on site to inspect wall n error code. Upon further inspection, I found the unit display showing error code F9E0. Placed the unit in diagnostics and cleared the code and tested the components. All components operated as designed. I tested the upper and lower ovens on Bake at 350 degrees and tested temps and both ovens are operating as designed. Cycled power at the breaker and waited 1 minute and turned power back on and placed unit back into diagnostics and retested all components. All components operated as designed and no further error codes appeared. Job completed."
We serviced a
MAYTAG DRYER
Model MEDE300VW1
Near Blanco, TX 78606
Brandon
Job Details: 03/31/2021
"Arrived on site for customer complaint of unit over heating and then not starting a cycle. Found blown thermal fuse, I replaced thermal fuse, tested unit on air dry only, found heater relay on control board stuck closed, I replaced control, unit cycled the heating element appropriately, tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Whitney, TX 76692
Jonathan M
Job Details: 03/31/2021
Arrived on site for a refrigerator that?s frosting up inside the refrigerator section and dripping water into the shelving inside the dispenser door. Inspected unit and work area. Found the ice door gaskets on both sides mangled causing the issue with airflow getting into the icemaker and I spin. Tested icemaker functions to ensure that they weren?t having any leaks coming from the icemaker. All checked good. Ordering ice door and office will need to contact customer about a reschedule date due to an out of stock and PSP item.; ordrng 1 W11171728 (door-ice)
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS04
Near Austin, TX 78737
Leonardo
Job Details: 03/31/2021
Arrived on site to replace convection fan and convection element. Test unit and test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Round Rock, TX 78681
Justin
Job Details: 03/31/2021
"Arrived on site for a washing machine getting a F9E1 error code. Upon arrival the customer stated that the unit would drain fine, but it would sit there and drain for 10-15 minutes intermittently. He also stated it runs through a cycle fine. I put the unit into diagnostics mode and found stored error codes F3E1 for water level system error and F5E2 for door lock error. I ran a test cycle and the unit drained for a significant amount of time at the end. During the test cycle I found a significant amount of suds. I gained access to the water level sensor, pressure hose, and air trap. I found the sensor good, and the air trap full of suds. I cleaned out the suds. I found the customer over soaping the unit. I took out the soap cartridge and ran another test cycle. This time the unit drained as designed. I also found the door lock working as designed. I advised the customer on proper soap usage via user care guide and to run a clean cycle with the afresh tablets they have to clean out excess soap residue. The unit is now working as designed. Call complete."
We serviced a
GE DISHWASHER
Model GSD2100R00BB
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/31/2021
"Arrived on site for dishwasher not functioning. Upon arrival I found unit had a lot of wear and tear from over the years. The kick plate is missing screws, the float switch was stuck due to water sediment build up, and the motor was stuck not allowing unit to properly turn on or cycle through settings.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PAAW0
Near Killeen, TX 76549
Wesley
Job Details: 03/31/2021
Arrived onsite and found f6e4 and discovered float switch stuck open. Repaired switch alignment. Unit now fills and runs properly. Advised customer on repair.
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Kempner, TX 76539
Tyler
Job Details: 03/31/2021
"Arrived on site for washer needing previously diagnosed outer tub. Upon completion of repairs including the suspension rods as well I was able to reassemble and test washer and verified unit is fully functioning as designed during fill agitation and drain. I did however find that when washer is draining into stand pipe, the water is then back flowing back up through a drain hole in the floor of laundry room indicating that there is a clog within plumbing of hom near the washer room. I was able to replicate and inform customer of the issue and verified they would need a plumber before washer can be safely used. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Waco, TX 76708
Jonathan M
Job Details: 03/31/2021
"Arrived on site for a washer that?s not completing cycles after a wash cycle. Inspected unit and work area. The customer advised that if he places the unit into a rinse and spin, the unit still will not complete the cycle. However if he put it into a drain and spin, it will complete. Placed unit in service diagnostics and found an F8 E1 (low/no water fill) error code. Tested the unit in a manual Phil and found the cold water valve not pulling in any water. Remove the hose off the back of the washer and found water pressure at the wall. Replaced water valve and tested unit. Unit is now working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near McGregor, TX 76657
Al
Job Details: 03/31/2021
Tech was assigned as a helper;
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near McGregor, TX 76657
Jonathan M
Job Details: 03/31/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace door and tested unit. Unit begin working as designed with no leaks present during testing. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8540BW1
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/31/2021
Arrived on site for washer giving off balance error code. Upon arrival I was able to confirm the off balanced load in diagnostics. After replacing the support rods so I could further test the functionality of washer I then found unit was grinding during the spin cycle. I then found bearing kit was the cause of noise. While trying to repair needed bearing kit I found the screw mounting the rotor was stripped and not able to be removed. At this point the unit would need a full rebuild in order to be repaired. Unit also is starting to show signs of rust around a lot of the inner cavity of washer cabineT
We serviced a
GE DISHWASHER
Model GDF510PSJ0SS
Near Kempner, TX 76539
Tyler
Job Details: 03/31/2021
Arrived on site and found lower door gasket torn as previously diagnosed. After replacing unit gasket I ran a test cycle in normal operation.
We serviced a
WHIRLPOOL DISHWASHER
Model DU850SWPU3
Near Killeen, TX 76549
Wesley
Job Details: 03/31/2021
Arrived onsite and replaced timer. Unit is now operating as designed.
We serviced a
ADMIRAL WASHER
Model ATW4676BQ1
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/31/2021
Arrived on site for washer leaking and not cycling properly. Upon arrival I found unit only had an F8e1 indicating long/no fill issue. Upon further inspection I found the water inlet valve had cracked and was leaking water everywhere. After replacing the inlet valve I was able to assemble the unit and after a factory reset I was able to run a manual diagnostics test on each cycle and verifyied unit could hold a tub of water and agitation then drain and spin with no leaks. Call complete
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near McGregor, TX 76657
Al
Job Details: 03/31/2021
Arrived on site and inspected washer not working properly.Confirmed serial tag and ran diagnostics and found NO error codes.Calibrated the unit and found the malfunctions happened during the recent winter storm and customer experienced several power surges.Ran a drain and spin and unit spun at full speed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS00
Near Temple, TX 76502
Wesley
Job Details: 03/31/2021
Arrived onsite and diagnosed dispenser flow issue as housing issue.Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near McGregor, TX 76657
Al
Job Details: 03/31/2021
.Ordering the min control Needs more work ; ordrng 1 W11419051 (Main Control)
We serviced a
GE REFRIGERATOR
Model GYE22HSKBSS
Near McGregor, TX 76657
Jonathan M
Job Details: 03/31/2021
Arrived on site for refrigerator that?s leaking from the right front corner. Inspected unit and work area. Found the unit had iced over the drip tray inside the freezer section causing water to flow down into the freezer liner and onto the floor. Steamed out ice and found a restriction in the drain too. Removed obstruction and tested unit. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC7HS00
Near Crawford, TX 76638
Al
Job Details: 03/31/2021
Arrived on site and inspected unit and found the UI wouldnt accept commands. Attempted to access diagnostics test mode and unit didnt respond. F6E4 UI & F4E1 Microwave Temp SensorCalled Tech Line and spoke with ANDY SR# 7730400063Andy advised to change the ACU and blower due to the excessive noise.Removed and replaced both and unit now functioning to the customers satisfaction.Email confirmed Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS00
Near McGregor, TX 76657
Al
Job Details: 03/31/2021
Arrived on site and inspected burner not igniting.Found the igniter hear was not in the correct position to receive and distribute the flame properly.Adjusted the igniter head and unit began operating as designed.Job complete
We serviced a
KITCHENAID MICROWAVE
Model KMCS1016GSS1
Near Dripping Springs, TX 78620
Andrew
Job Details: 03/31/2021
"Arrived on site to replace microwave. Replaced microwave, tested unit, unit works good. Job complete."
We serviced a
FRIGIDAIRE RANGE
Model Fgf348kcn
Near Pflugerville, TX 78660
Scott
Job Details: 03/31/2021
"Arrived on site , replaced burner cap . Burner is now lighting properly . No gas leaks detected at time of service. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78665
David S
Job Details: 03/31/2021
Arrived on site for sealed system repair. I gained access to the dryer and found 25 psi equalized while in home position. I found the compressor building pressure. I installed a UI dryer and access valve. I hooked nitrogen up to the unit and pressurized it to 245 psi. I found no leaks and I found the gauges holding pressure. I pulled a vacuum for 30 minuets. I found no leaks during the vacuum test. I charged the system with 6.00 oz of refrigerant. I found the pressure building appropriately. I left the unit running and replaced the fresh food evaporator drip pan. I found the fresh food evaporator building a frost pattern. The unit is cooling. I advised the customer watch the unit over the next week. Job complete.