"Arrived on site and inspected Dryer and found it will not turn on, dryer has a large amount of condensation inside and condensation can be seen on the control panel. Will need to bring back control panel to correct issue.; ordrng 1 W11378949 (Console) and 1 W10568405 (Speaker) and 1 W11160620 (Harness) and 1 W10884773 (Badge) and 1 W11231800 (Seal) and 1 W10693363 (Fuse) and 1 280148 (Cut off kit)"

Arrived onsite for washer making noise during spin. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed. Ran calibration. Speaking to customer found that improper loading and cycle selection may be the issue. Instructed customer on cycle selections and proper loading. Job complete

Arrived onsite for unit not draining. Tested the unit not draining. Was able to replace the drain motor. Tested unit. tested good. No issues at this time. Job complete

"Arrived on site for a wall oven that is having different intermittent issues. The customer stated that sometimes the lower light will not turn off unless you slam the door, the lower oven will intermittently have problems reaching temps, and the lower oven convection or cooling fan sometimes will run and not turn off. I put the unit into diagnostics mode and found stored error code F2E1 for stuck key. I cleared the error code. I then activated each load separately and found it working as designed. I preheated the unit and found it getting to proper temps. At the time of service I could not replicate the issue. I did not see any loose connections on the harness, nor any damage on the door by the latch. I called techline and spoke to Leon and received SR# 7731262617. Leon recommended not replacing parts unless we are able to replicate the failure. He indicated the light issue could be some sort of latch problem, and that if it was the sensor it would not be an intermittent issue. Due to being an intermittent issue and the customer providing videos of the light failure, I am ordering the UI latch to install. We will return with the thermostat and blower already on hand. Office to reschedule. ; ordrng 1 W11086141 (Console) and 1 W10883049 (Latch)"

Arrived on site to diagnose an oven that is not heating properly. Tested unit and set calibration to ensure accurate baking. All is working properly at this time.

Arrived on site for gas smell. Checked every connection with gas meter and liquid leak detector. Burner tops and oven have normal. Flame spread . Ran preheat . Checked all connections again with liquid and meter . No leaks detected at time of service. Job complete.

"Arrived on site and inspected a garage side by side refrigerator not cooling. Confirmed the complaint and disassembled to access the compressor and evaporator. After turning the control on in both sections, I waited for approximately 15 minutes and never observed any sort of frost pattern on the evaporator. Both condenser and evaporator fans were working. The compressor was on, but wasnt cooling the unit. Ordering compressor, evaporator, sealed system tech, drier, research for any other parts needed and authorization from AHS. Unit will require 2 hours. Office to schedule return services ; ordrng 1 5303918284 (EVAP) and 1 5303305677 (Drier filter) and 1 5304511982 (Compressor Kit) and 1 Authorization (Sealed system technician , 2 hours, authorization)

Arrived onsite and found f1e1 and f9e0 errors. Replaced both controls to repair issue. Unit is now operating as designed. Advised customer on repair.

"Arrived on site to install previously diagnosed and ordered part. Due to the fill tube continuously freezing up inside the door. I removed and replaced the FC door and when I went to test, I found no water coming into the ice maker and no water dispensing at the water dispenser. I could hear the valve opening. I removed the filter and retested and the ice maker filled and water dispenser dispensed water. I placed the filter back in the filter head and retested the water dispenser and water trickled out. Customer said they recently replaced the filter.. No water leaks observed during service.; ordrng 1 WPW10394053 (Filter head) and 1 EDR1RXD1 (Water filter)"

Arrived on job for complaints of leaks. Found the ice machine full of water not draining. Pulled unit out about 3 inches and water drains. The installation will need to be corrected customer is going to contact install company. Also the pump with sensor failed and the unit is not sensing container full will need pump to complete. ; ordrng 1 W11542867 (PUMP )

Arrived onsite for control failure and repair kit needed.

"Arrived on site for FEATURE NOT AVAIL - COUNTS DOWN BUT THEN STOPS. Placed in diagnostics and F1E5 came on. Tested inverter board and was not getting the proper voltage. Ran microwave for one minute and it stopped at 42 seconds and gave error code again. Ordering inverter board W10217711, magnetron W11346197, and control WPW10486188. Returning with all previously ordered parts JIC. Collected service fee. ; ordrng 1 W10217711 (Inverter) and 1 W11346197 (Magnetron) and 1 WPW10486188 (Control)"

"Arrived on site for customer complaint of unit not cooling, found sealed system leak. Ordering compressor, evaporators, filter drier, coupler, also found when unit stopped cooling the ice melted onto the deli UI and drawer damaging the UI and drawer. ; ordrng 1 W10815669 (Deli drawer) and 1 WPW10769076 (UI deli drawer) and 1 W10756020 (Compressor) and 1 WPW10143759 (Drier) and 1 Cnote (SS tech/2 hours) and 1 W10626970 (Suction tube) and 1 Cnote (Office to reschedule) and 1 W11035765 (RC evaporator) and 1 W10248589 (FC evaporator) and 1 W10913906 (Coupler) and 1 Cnote (Schedule SS repair first if deli drawer is on back order)"

Arrived onsite to replace parts to the unit. Replaced parts. But still had issues with the basket not lining up and still spinning wobbly. Office to reschedule.; O-emld tckt

Arrived on site to install previously ordered drain pump. Removed and replaced it and unit tested as designed without any leaks. Job complete

"Arrived on site to install previously diagnosed and ordered part. Due to the detergent dispenser hose leaking water, I removed and replaced the dispenser assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"(CH) arrived on site for cooktop needing replacement glass panel. After installing new panel and inspecting functionality I found cooktop working as designed. Customer also stated they couldnt get functionality from oven. Tested main control, and both elements as well as thermostat. Found main control not sending any voltages down to oven bake/broil elements. Will need office to reach once Ava of part is known; ordrng 1 W11122560 (Control)"

Arrived on job for complaints of noise and smoke. Found the cap and diode shorted. After replacement test operation.

Arrived on site to install previously diagnosed part. I installed the new ignitor and then tested the unit. The unit was now igniting. I preheated the oven and it is now running as designed. Call complete.

"Arrived on site for unit not agitating when needed. Tested unit and unit would not agitate at times. Concluded that the Actuator needs to be replaced. Replaced actuator, part did not solve issues upon further inspection found that the wiring harness is not carrying voltage to actuator.

Arrived onsite and found icemaker not producing frequently but only occasionally. Faulty thermistor.

"Arrived on site to install previous diagnosed parts. I installed a new wiring harness, terminal cover and screws. The maintenance will have to install a new power cord. Job complete."

Customer will call back to reschedule. Unit is uninstalled and in the garage with no accessible plug. They will call back when unit is reinstalled.; saved tckt

Arrived on site to install previously diagnosed part. Removed damaged panel and installed new panel. Job completed.

"Arrived on site to test unit for not spinning. Found error code f7e5(shifter fault). Replaced shifter, tested unit, unit works good. No leaks detected. Job complete."

Arrived onsite and installed the rebuild to repair unit. Tested. All checks good. Advised customer on repair.

Arrived onsite and repaired belt squeak and advised customer on use and care and design. All checks good. Unit is now operating as designed. Advised customer on repair.

Arrived onsite for dryer not operating. Upon inspection I confirmed voltage at the terminal block. I accessed and replaced the main control and console. The unit restored function. I used the provided vent test kit and found the test indicated poor air flow. I advised the maintenance manager that the vent would need to be cleaned out to prevent this issue from returning. The unit is working as designed at this time. Job complete.

"Arrived on site , replaced valve . Ran diagnostics all checked normal. No water leaks detected at time of service. Returning valve back to return to whirlpool . Job complete"

Arrived on site to follow up on dishwasher that was retaining water even after drain. Verified customer has shortened the drain hose and it is draining fine now. Replaced vent motor due to vent motor issue. On removal found the solenoid was blazing hot. Installed motor and retested. Unit now working as designed. Call complete.

Arrived on site for water dispenser not working and the ice maker not producing ice. I tested water at the dispenser and found no pressure. I turned the water off and pulled the inlet line from the water valve and found it not flowing. I pulled the line from the wall valve and found good pressure at the wall. I spoke to the customer about needing a new filter housing. I replaced the filter housing and tested the unit. It is now working as designed. Job complete . Customer paid in full with credit card.

Ordering additional needed heads and cap kit. All else checks good. ; ordrng 1 W10833886 (Caps) and 1 WP8286813 (Right rear burner) and 1 WP8286814 (Right front)

"Arrived on site to replace catch and from panel mounting clip. Found door hinge was bent straightened hinge and door is now closing properly. Installed mounting/hanging clip. Tested unit, unit works good. Job complete."

"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, the customer advised that they find a puddle of water on the front left corner of the unit every 3-4 days. I inspected the ice maker and found no evidence of water leaking from it. I inspected the ice bin and ice chute door and found no evidence of water leaking. I opened the FC door and inspected the bottom of the FC section for ice and found none, but I found on the left side of the chassis at the opening of the FC section where water had been leaking and traced it up to the bottom left hinge of the left RC door. I removed the bottom crisper drawer and found water puddled in the bottom of the RC section due to the RC evap drain tube being clogged. I pulled the unit from its space and removed the drain tube and found a blockage. I removed the blockage and reinstalled the tube and used silicone to seal the gap in the tube at the chassis. Using my steamer, I removed the ice from the RC evap drip tray and from the tube and added two (2) shims to the evap drip pan to level it. Also, while I had the unit pulled out, I found a void in insulation at the back left side of the back panel and advised the customer of my findings. Unit is operating as designed. No water leaks observed at the end of service, job completed."

Arrived on site to test unit for rust and fan power button not working properly. Found no issues with button.

Arrived on site to test unit for unit turning off when starting. Found bad control board and user interface. Office to reschedule. ; ordrng 1 W11356259 (Control board) and 1 W11356247 (User interface)

"Arrived on site , replaced gearcase , cam and valve . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"

Arrived on site for rust on door panel. Replaced door panel. No other issues found with unit . No water leaks detected at time of service. Job complete

Arrived on site for washing machine stopping mid cycle. I inspected the unit and work area. I gained access to the gear case and found o signs of leaking oil or signs of damage to the splutch. I put the unit into diagnostics and found error code F0E2. I put the unit through a diagnostics cycle and found it working as designed. I put the unit into a high speed spin and found it working. I spoke to the customer about soap usage and proper loading of the washer. Job complete.

Arrived on site for washer not spinning clothes out very well. Upon arrival loaded a few towels into the tub and ran a diagnostic cycle. Once the cycle got to spin I watched the tub bouncing around inside the unit. Upon further inspection found the inner and outer tub were still connected but the shocks were going bad causing the tub to bounce around. Ordering 4 new shock absorbers for return visit and rescheduled .; ordrng 4 W11316766 (Shock absorber)s

(CH) Arrived on site and confirmed customer complaint. I checked freezer temp and found it holding at -2 degrees. I ran a diagnostics cycle on the icemaker and found all functions operating as designed. I noticed that there was no cold air being blown into the icemaker from the freezer. I gained access to the evaporator in the FC and found the ice bin air duct completely frozen over inside with a block of ice. Due to the present ice the fan was stuck in place and burnt out. Reassembled unit and informed customer of the needed repairs. Office will need to reschedule after ahw is made aware of repair circumstances.; ordrng 1 WR13X10742 (Evap cover assembly)

(CH) Arrived on site for microwave tripping breaker. Upon arrival found the unit operating normally until I opened the door which caused the breaker to trip. I disassembled the unit and found the top monitor switch was impacted. Replaced the switch with a new one part #5304509459. Reassembled and tested unit multiple times to ensure the issue was resolved and found everything functioning as designed. Call complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced outer door and hinges and tested the unit. The unit still was popping out as soon as you went to close it. I called Whirlpool Techline and spoke to Leon SR# 7731051282. He advised that based on our prior repairs, we would need to replace the outer door panel. Ordering the part as well as the catch and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11178521 (nameplate) and 1 WP3389441 (catch) and 1 WPW10459661 (panel)"

"Arrived onsite for refrigerator making popping noise when opening the left side RC door. I was not able to recreate the popping noise so I called techline to report SR#7731253293. They did not recommend any repair but I found the inner part of the liner of the door is caved in where it engages the door switch. Which could cause intermittent popping of the liner when the shelves are in place. The customer has concerns with the dispenser doing weird things and switching settings without any user input. I am ordering the door, lower hinge and UI to complete the repair. Office to R/S due to part availability. ; ordrng 1 W11307224 (Door Left side RC) and 1 W10830274 (Gasket) and 1 W10917991 (Left hinge) and 1 W11542754 (UI)"

"arrived on site for no lights in freezer section. Diagnosed a defective switch,replaced switch assembly tested freezer light working as designed."

Arrived onsite to replace previously diagnosed parts. Replaced door switch. Tested unit and unit is functioning properly. Job complete

Arrived on site to test unit for unit not starting and giving error code. Test unit and found f8e2 error unit not draining. Test unit and cleared error and drain pump test unit and unit test good job complete.

"Arrived on site for dryer not turning on but getting powered to lights. Upon arrival confirmed 240 V some outlet disassemble dryer and check all heating hardware I found one of the thermostats had blown and after further testing found with the vent test kit that there was a clog in the wall inform customer findings are replaced thermostat and instructed customer that they would need a dryer vent cleaning at this time in order to complete repairs dryer now functioning as designed, call complete"

Arrived onsite for washer with broken agitator. I confirmed the agitator had twisted and broken in half. The customer would like to eliminate the agitator and add a washplate if possible. After doing some research on this model I could not find a substitute washplate for this model. I will order the Agitator(W11550891) and return to install. ; ordrng 1 W11550891 (Agitator)

Arrived on site for washing machine leaking. I inspected the unit and work area. I inspected all hoses and found the drain hose was only partially connected to the unit. I reinstalled the drain hose proper.y. I ran a diagnostics cycle and found the unit running with no leaks. Job complete.

"Arrived on site to inspect unit for not making ice, upon inspection found the icemaker broken,replaced icemaker and tested. All voltage and functions returned.

Arrived on site to replace previously ordered parts for washer. Replaced belt and shower assembly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site for Not Cleaning - Knob Controls - Top Load Washer. Placed in diagnostics and got F8E1 (long fill). No other error codes came on. Cleared error code. Ran through diagnostics and water was coming in slowly through valve. Diagnostics cycle completed without issue. Removed valve and installed new valve. Placed in diagnostics again and washer completed all cycles as designed. New Valve was allowing water to come through quicker and filled the basket as designed. No leaks detected. Job completed.

"Arrived on site for customer complaint of unit making buzzing noise, found noise coming from compressor, this is a normal noise for this style compressor. All thermistors tested good, temperatures tested good, fans tested good."

"Arrived onsite for unit leaking water. Looked at the unit and found that the unit was not leaking water but the leaks was coming from the hoses them selves. When taking off the hoses, the water valve at the wall were in the off position but the water would still be trickling through and not stopping. Let customer know that a plumber would have to get the issue corrected. No issues at this time. Job complete"

"Arrived on site to diagnose refrigerator that customer says has had 2 occurrences of temperatures increasing in the freezer. On arrival I checked temperatures and found the RC at 38, and the FC at 2 and dropping. I asked the customer if they had power outages often, and they do have some surges and outages at times with the neighborhood being under construction. Advised to get a surge protector for unit to protect the electronics. I checked the contents of fridge and FC and advised customer to clear the airflow channels in the RC to make sure air can circulate, as most shelves were blocked. This would result in the unit working harder to cool the RC. Clearing airflow channels and reducing the number of times in the FC should resolve any temperature concerns. Unit is working as designed. Call complete."

"Arrived on site to repair unit for error codes, I replaced heater w/NTC sensor and control board, unit tested good."

Arrived on site for Oven isn?t heating. Placed in diagnostics and no error codes came on. Set oven to bake and igniter wasnt coming on. Set oven to broil and it also would not turn on. Removed igniter and tested resistance. Igniter has failed. Installed new igniter and oven will now bake and broil as designed. Job completed.

Arrived onsite for washer not dispensing detergent. Upon arrival put unit in diagnostics and found no stored error codes. Ran individual test and passed. Called tech line for assistance. Ran detergent pump test and did activate and dispense detergent into tub. All components seem to be functioning. Customer did have the dilution dialed up so put to recommend 2X. Tech recommended that if symptoms persist the control will need to be replaced.

Arrived on site for fridge not cooling in fridge section. I inspected the unit and work area. I found the freezer evaporator Incase in ice. I tested the defrost bimetal and found it open. I put the unit into diagnostics and test 38 I found voltage at the control for the defrost heater. I spoke to the customer about needing the defrost metal harness. The office will reschedule when we have an eta part. ; ordrng 1 W11551372 (Fc evap harness)

"Arrived on site to diagnose washer that is beeping and not starting at times. Checked error codes and found F5E1 lid open when cycle started, F2E1 stuck key error. I tested the lock several times and found no problems with the lock, likely stuck key error causing problems starting. Ordering new console to resolve stuck key. ordrng 1 W10607414 (Console) and 1 Autho (Autho)"

"Arrived on site to install previously diagnosed and ordered part. Due to the ignitor failure, I removed and replaced the bake ignitor and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site siliconed liner . Was on site for other appliances , after about hour and half , no sign of any moisture.No water leaks detected at time of service. Job complete ."

Arrived onsite and found actuator had slipped causing poor washing. Replaced actuator. Unit is now operating as designed.

"Arrived on site to inspect unit for a sudden leak, upon inspection found the valve had cracked due to pressure causing a big leak. Replaced valve and all functions returned with no leaks. Complete"

Arrived onsite and found unit condenser in side wall of unit getting hot and concerning customer. Advised customer that condenser heating in side wall is a normal function of the cooling cycle. Advised customer on use and care and design. All checks good.

"Arrived on site for customer complaint of unit making loud noise, doors not level, and water dripping out of dispenser. I leveled the doors, found failed damper motor, I added silicone to water tube and fitting, but unit still dripping out of dispenser, ordering connector for water dispenser, dispenser tube, and valve. ; ordrng 1 W10869522 (Damper) and 1 WPW10386778 (Water tube) and 1 WPW10341320 (Valve) and 1 WPW10277958 (Water tube connector)"

Arrived onsite for refrigerator not cooling properly in RC. Freezer temperature at 3 degrees . Tested dampener and is functioning. Checked ventilation and was clear. Unit has miscommunication between thermistor and control board. Ordering thermistor with harness attachment and board. Needs AUTHO. Office to reschedule ; ordrng 1 NEEDSAUTHO (NEEDS AUTHO ) and 1 W10267346 (harns-wire) and 1 W10267646 (control board)

Arrived onsite for washer not advancing through cycle. Upon arrival customer informed me that unit had standing water. Put unit in diagnostics and found drain pump not functioning properly. Replaced drain pump. Tested unit and unit is functioning properly. No leaks present at this time. Job complete.

Arrived onsite for unit making really loud noise due spin cycle. Put unit in drain and spin. The unit got really loud during spin.

Arrived on site for a microwave no venting properly. Upon arrival I tested the airflow and found it not holding up a piece of paper. I gained access to the damper and found it stuck partially closed. I adjust this and the unit was now working as designed. Call complete.

Arrived on site to diagnose an ice machine that is not producing. Found water level sensor failed and replaced it. All is working properly at this time and no leaks were found at time of service.

Arrived on site for a washing machine not filling. Upon arrival the customer stated it is not working properly and they cannot even run it. It will turn on and do nothing except lock. They will then need to cycle the power several times to unlock it. I put the unit into diagnostics mode and found stored error code F6E1 for communication error between CCU and MCU. I gained access to the door switch and ohmd it out. I found it working as designed. I then tried to run a test cycle and found nothing activating. It took me several power cycles to finally get the test cycle to start. During the cycle I found the control sending voltage to each load for a split second and then shutting off. I found the control to be bad and needing to be replaced.Call complete.

Arrived onsite and replaced loose belt: unit is operating properly. Advised customer on repair.

"Arrived on site to inspect unit for not cooling, upon inspection found the unit was not defrosting due to multiple issues with control and thermistor values, fridge has a avg temp of 50 and Freezer had a minimum temp of -25 and avg of

Arrived on site for dishwasher not powering on. I inspected the unit and work area. I found the unit is on a light switch. I gained access to the junction box and found the wiring shorted out. I powered the unit off. I cut back the shorted wiring. And reinstalled the wiring using wire nuts with metal inserts. I powered the unit back on and ran it through the diagnostics cycle. I found no error codes and the unit working as designed. Job complete

Arrived on site to test unit for no power. Test unit and found black wire at junction box disconnected. Secured connection test unit and unit test good job complete.

"Arrived on site to test unit for slow ice production. Found ice bin was about half full and ice sheet was forming. Noticed abnormal heat radiating from unit. Compressor was extremely hot and pulling a steady 3.4 amps. Spoke with PR to verify sealed system needed. Customer stated he is reaching out to contractor to get unit replaced rather than repaired. Ordering parts incase decision to repair is made. Customer stated he will call to cancel if unit is getting replaced. If agree to repair needing compressor, NONUV drier(x2), evap and access valve. Also requesting 3hrs on return visit. ; ordrng 1 WPW10605286 (Compressor) and 2 WPW10200037 (Drier)s and 1 Accessvalve (Access valve) and 1 WPW10218037 (Evaporator)"

"Arrived on site to replace FC evap thermistor , control and UI from previous diagnosis. Replaced parts, tested unit, unit works good. Heater is now engaging as designed. No leaks detected. Job complete."

"Arrived on site to inspect unit for a issue with ice build up in upper freezer cab, found no defrost issue and found the gasket showing signs of wear. The doors are even, fan is on. Ordering gasket to fix condensation. Office to reschedule ; ordrng 1 W10911504 (gasket-fip)"

"Arrived on site to inspect unit for not turning off light, upon inspection I found the control board shorted and causing the issues, ordering control, office to reschedule ; ordrng 1 W11369662 (CONTROL )"

"Arrived on site to inspect unit for not spinning quietly, upon inspection found the unit was spinning with a low growl. Replaced actuator, motor and belt. I found that just the agitator was spinning, checked hub and found the spindle spinning freely. Ordering thrust hub and hardware. Office to reschedule ; ordrng 1 8533953 (screw) and 1 W10396887 (hub) and 1 W10402178 (retainer)"

Arrived onsite and found unit operating with no cool in the freezer and struggling to keep temp in the fridge. No frost pattern on freezer evap. Ordering compressor and non due dryer to repair. Office to reschedule. .; ordrng 1 W11393142 (Compressor) and 1 W10843121 (Non dye drier) and 1 W10913906 (Access valve)

Arrived onsite for dishwasher leaking from left corner and dispenser not functioning. Upon arrival put unit in diagnostics and found no stored error codes. Ran normal cycle and did not detect any leaks on visit. Replaced dispenser for issues . No leaks present at this time. Job complete

"Arrived on site for no ice and sharp panel. At time of visit ice bin full per customer ice will stop found bail arm not fully seated into icemaker housing,installed bail arm fully to housing tested bail arm operation good. ; ordrng 1 W10799262 (Door panel fzr)"

"Arrived on site to diagnose oven that customer says is not working within normal temperature range. Customer informed me the inspector came out and measure temp with an IR thermometer and said temp was off. Provided estimate to customer of $189.99 + tax for calibration, estimate was approved. Utilized a thermalcouple and measure temperature swings in oven. Verified proper preheat time and temp, reaching 350 preheat. Measured cycle temps and found an average of 350. Upper temps reached 405, with lower reaching 295 at the lowest. These units have fairly long cycle times, and when temp is measured via an IR thermometer, it may be at a low point during the heating cycles. Unit is averaging 350 when set to 350 and working as designed per manufacturer. Call complete."

Arrived onsite to install previously diagnosed parts. I installed the gear case and slider. I tested the unit and it is working as designed at this time with no leaks detected during time of service. Job complete.

"Arrived on site and sound left fresh food door is dented inward not allowing door switch to close properly. Added spacer from truckstop and/or is now registering properly and water and ice will dispense, job complete wpw10221048"

Arrived onsite for washer stuck in sensing and not washing. Upon inspection I found a error code for long fill or no fill stored in the units control. I tested the valve and found the cold side not engaging. I found 120VAC going to the cold side when activated. All functions passed and the unit is working designed at this time. No leaks were detected during time of service. Job complete.

Arrived onsite and reset interlock cam to repair issue of sticking switch. All checks good. Unit is now operating as designed.

Arrived on job to replace previously diagnosed parts after replacement test operation still not spinning correctly. Spoke with SW and ordered slider. ; ordrng 1 W10734521 (slider)

"Arrived on site for a refrigerator not dispensing water well. Upon arrival the customer stated the IM was no longer making ice and the water dispenser barely trickled out. I tested the unit and found the same results. I removed and bypassed the filter and found both now working as designed. This indicates a faulty filter head. The customer had also pointed out a leak at the top of the refrigerator. Upon further inspection I found a pin hole in the water tube. I am ordering the tube and the filter head for the repair. I advised the customer for the time being not to use the water, for it is causing the water to leak from the tube. Office to reschedule. ; ordrng 1 W11415785 (Water Tube) and 1 W11346622 (Reservoir and Filter Head Assembly)"

"Arrived on site to replace broken dispenser, after replacing, unit tested good."

Arrived on site for 2nd attempted ice maker is not producing ice No ice production. water dispenser works fine. Placed in diagnostics and no error codes came on for ice maker. Ran ice harvest and ice maker harvested without issue. Ice maker thermistor also passed. Tested ice box fan and it was barely blowing. Removed DV board and installed new DV board. Powered on and ice maker box fan is blowing strong as designed. Temps were already set to recommended. Took temps upon arrival and temp is correct for ice production. There were small ice cubes in the ice bin but nowhere near the proper size. New DV board will provide the proper voltage for ice maker to begin producing ice. Job completed.

"Arrived on site to inspect unit for not cleaning upper dishes. Upon inspection found the unit worked normally but had some build up, cleared build up. I instructed customer on proper cleaning. Complete"

Arrived on site to diagnose a refrigerator that is not producing ice. Homeowner has already corrected issue but wanted unit inspected. Found all is functioning properly at this time and no leaks were found at time of service. No repairs needed at this time.

"Arrived on site to replace right door fresh food switch . Found switch pretty much insulated in . Called tech line , was advise to remove it with out damage to liner . Managed to remove switch , but molex connection is buried in insulation. Unable to get any slack in harness to plug in new switch .Job complete , no leaks detected at time of service.