Arrived onsite for unit no cool. Upon arrival found all fans and compressor running. Unit had no frost on evap. Unit will require sealed system. Spoke with customer on cleaning unit fc before next call. As unit fc has liquid in in and is molding. Office to reschedule with sealed system tech.; ordrng 1 W10507884 (Compressor kit)

"Arrived on site and inspected refrigerator and found evaporator drain is frozen over, cleared ice and steamed drain and it is draining but very slowly, used a 1/4 inch water line to attempt to snake drain and it will only go down 2 inches. Drain is collapsed, blocked.

"Arrived on site to install previously diagnosed parts to resolve failed drain pump. Vacuumed out remaining water and replaced drain pump. Retested unit and verified it is draining properly, with no leaks found.

"Arrived on site for no ice and cooling issue. Found no response from deli control,removed deli control from housing found broken wires and defective control,removed deli drawer found evaporator incased in ice. Diagnosed unit will need harness assembly for evaporator,deli control and deli door,customer will need to defrost unit 24hrs before return visit.; ordrng 1 W10815669 (Deli door) and 1 WPW10769076 (Deli control), states that autho needed"

"Arrived on site for customer complaint of broken heater, I replaced heater, unit tested good.

"Arrived onsite for unit not sealed correctly and not making ice. Tenant said the door was bent down and they pushed it up and since then it has sealed better. Looked at the door and door was sealing properly, no issues with the door. Looked at the ice maker, found that the connector was not connected for power. Re connected ice maker. Ice maker started working and poured in water. No leaks at this time. Job complete"

"Arrived on site for customer complaint of unit not washing dishes, found failed sump assembly, I replaced sump, unit tested good.

Arrived onsite for previously diagnosed parts. Upon arrival replaced unit element and tested. Unit is now operating as designed.

Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service.

Arrived on site to install previous diagnosed part. Removed torn door gasket and cleaned debris from door. Glued new gasket. Informed customer to allow 4 hours to dry. Job completed.

"Arrived on site. Replaced reservoir,pumps,cap and grid cutter,powered u it on ran diagnostics all test passed

Arrived onsite for range not igniting. Upon inspection found all igniters working. The issue is improper gas flow. Unit is hooked up to small propane tank and has a high pressure regulator attached. Unit needs a low pressure regulator to not disrupt the flow to the unit valve. Notified customer. Job complete

"Arrived on site for dishwasher cook making loud noise when opening and closing . Hinges ,springs and pads all in good shape . Did add a touch of white grease to hinges . Door is opening and closing quietly and freely . Addressed heating issue . Instructed customer to start using rinse aid . No water leaks detected at time of service. Job complete Sr 7730916598"

Arrived onsite for vent hood that is leaving grease on the cabinets and seems to be not filtering out all the grease. I tested the unit and found it working as designed. I did find some gaps between the cabinet and unit that is letting air out as the unit is operating. I attempted to push the sheet metal to close the gaps but some still remain. The vent box was coming off the wall so I pulled it out a little and verified airflow up through the vent. I resecured the vent. The unit is working as designed at this time and any gaps would be considered an installation issue. Job complete.

Arrived onsite to install previously diagnosed parts. After installing the regulator I found the issue still remained. I called techline to report SR#7730913600 Liam. Using the supplied manometer. I found the unit has a gas supply pressure issue and will need the gas company to come adjust incoming pressure. Job complete.

Arrived onsite to replace blower motor to the unit. Replaced blower motor. Tested unit. Unit tested good. No issues at this time. Job complete

"Arrived on site to Diagnose wine cool not cooling. Found no fans running. Gained access to the back of the unit and observed evidence of rodents. After removing the unit back panel I observed the compressor was hot to the touch and not running. Observed evidence of rodents in back panel, power cord was chewed on outer sheath. Then gained access to the control and was able to restart the fans but was it was still not running the compressor.

"Arrived on site to install previously diagnosed and ordered parts. Due to several modules not working, I removed and replaced the modules and tested. All lights/modules are operating as designed and the same color. No water leaks observed during service, job completed."

"Arrived on site to replace outdoor and console facia. Replaced parts, tested unit, unit works good. Cut vent hose for customer as it was too long. Job complete."

Arrived onsite for refrigerator ice maker not functioning upon inspection found faulty ice maker harness. Unit was receiving 123vac from source but not at the end of the harness. Ordering harness and bringing back icemaker. Office to reschedule ; ordrng 1 W11348616 (HARNESS- ICE MAKER )

Arrived on site for Not Cooling - Freezer Section - Side by Side Refrigerator. Ran diagnostics and found both condenser and evaporator fans not spinning. Both had good voltage going to them. Removed evaporator fan and installed new evaporator fan. Ordering condenser fan to return and complete the repair. Coming back with all parts JIC. ; ordrng 1 W10854034 (Cond Fan Motor)

"Arrived on site for a microwave that won?t power the under the counter life of mine. Inspected unit and work area. The customer advised that when the last bulb went out, that there was a spark down near the bulb and inside the microwave. Checked housing for any sparking and did not find any issues there. Checked wiring going to the housing and found no arcs or spark markings anywhere in that area. Went ahead and replaced housing due to the customer having two appliance bulbs on hand. Replaced the housing and tested the unit with both bulbs. Unit still would not power on. Unit will need main control for repair. Ordering control and office will need to contact the customer about a return date due to a PSP item.; ordrng 1 W11342846 (CONTROL)"

Arrived on site for ice machine not functioning or making ice. Upon arrival ran diagnostics and found unit had no error codes but also wasnt allowing water in unit. Upon further inspection found filter head and filter were ok but valve wasnt opening to allow water flow although it had 120v being supplied. I replaced inlet valve and found unit then fully functioning as designed with no leaks during call. Informed customer it would take unit 24hrs to fill bin with ice. Call complete

"Arrived on site to inspect microwave error code. Upon further inspection, I found the unit display showing F1E5-replace inverter error code. Removed the inverter board and inspected and found a burnt spot on it. Inspected the magnetron and found it open. I removed and replaced the inverter board and magnetron and tested the unit and it is operating as designed. Job completed."

Arrived on site for washer vibrating to loud during spin. Upon arrival found no error codes in diagnostics. Then ran a spin test and found unit was completely off balance due to units location in a tiny shed outside with an uneven concrete floor. I did go ahead and replace support rods due to how long customer had been using washer with current issue. Customer did stated unit had worked at least two ful days after being previously repaired with no issues. Called whirlpool techline and spoke with Bryan sr# 7730900012 informed him of flooring issues and what repairs were made upon last two trips. Techline advise we instruct customer again on possibilities of unit having same issues until it is put into a proper floor space where it wont be thrown off balance and ruin any of the repairs made. Unit is now fully functioning as designed call complete

Arrived on site for a washing machine that?s making a clanking sound as it agitates. Inspected unit and work area. Looked underneath the unit and found the actuator not engaged onto the cam. The actuator is the one that?s been replaced with the new actuator and replaced it with a truck stock actuator. Tested the unit in a manual spin and agitation. Unit is now working as designed. Call complete.

"Arrived on site to inspect dishwasher error code. Upon further inspection, I placed the unit in diagnostics showing error codes F9E1 & FAE2. Cleared the codes and continued with testing. Upon completion to testing, I removed the outer door panel and tested the vent fan motor and found it open. Removed and replaced the vent assembly and reassembled and retested. Unit is operating as designed. Should the error reoccur, the main control and vent wax motor assembly will need to be replaced together. At this time, the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher not operating. Upon further, I found the console UI not responding. I tested voltage at the junction box and got 125V. Removed the outer door panel and inspected the console UI and found a burn spot on the UI. When I closed the door, the drain pump came on. I advised the customer that the element doesnt look good, but I wont be able to test it until the console is repaired. If the element is not operating properly. I am ordering the console and element and scheduled return service No water leaks observed during service, and power to the unit was turned off by the customer.; ordrng 1 W10703867 (Element)"

Arrived on site to test unit for no power. Test unit and found black wire disconnected at junction. Secured connection test unit and unit test good job complete.

Arrived on job for complaints of no power. Found the control shorted. Ordering console and and control. ; ordrng 1 W11399437 (PUMP) and 1 W11478524 (CONSOLE ) and 1 W11498803 (CONTROL )

Arrived on site to diagnose an oven that is not closing properly. Found failed hinges and replaced them under warranty. All is working properly at this time.

"Arrived onsite and found unit evap drain frozen over, advised customer that it could be defrosted to repair.

"Arrived on site to inspect unit for not closing valve when washing, upon inspection found the timer was not moving, replaced timer and pressure switch. No change, replaced pressure tube and tested. Complete"

Arrived on job to replace previously diagnosed parts. The refrigerator was in defrost upon arrival and the heater working. Removed cover and the top half of evaporator not defrosted had to steam the sensor out. Replaced cover and test lights and fan. No leaks detected at time of service

Arrived on site to test unit for unit not washing correctly. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.

Arrived on job to replace led light. After replacement test operation. No leaks detected at time of service

"Arrived on site to diagnose refrigerator with issues leveling. On arrival customer showed me that the freezer door was not fully sealing on top and building ice. Customer said unit was purchased from Lowes, and within the last 14 days they came out to reverse the hinges and change the door opening direction. When I examined the upper hinge, I found a broken off screw in the cabinet, as well as a stripped out screw hole with a mismatched screw.

Arrived onsite to install previously diagnosed parts. I installed the shims the water cover and dispenser UI. I then found a gap between the FC door and gasket where the insulation seems to be pushing the gasket out. This is causing condensation to build up and sit on t of the FC gasket. I will need to replace the door(LW10547320) and gasket(W10407216). Requesting AUTHO for repair. Office to set return date. ; ordrng 1 LW10547320 (Door) and 1 W10407216 (Gasket)

"Arrived on site for washing machine stoping mid cycle. I inspected the unit and work area. I put the unit in diagnostics and found fault codes f0e3 overload, f1e2 main control fault, f0e5 off balance load, f0e2 over suds, f2e1 stuck key. I replaced the main control. I calibrated the control to the gear case. I ran a service test on the unit and found the unit making a noise like skipping teeth burning agitation. I gained access to the gear case and found it dripping gear case oil. I am ordering a gear case and splutch and rotor to complete the repair. ; ordrng 1 W11455453 (Gear case) and 1 W10734521 (Slider) and 1 W10754161 (Rotor)"

Arrived on site for a burner not working properly. Upon further inspection I found front burner heads slightly warped causing flame to be irregular. I installed new heads and the unit is now working as designed. Call complete.

"Arrived on site to test unit for lights not working after I was out replacing control. Found lights flickering. Found I had somehow knocked connection loose. Secured light module connection, tested unit, unit works good. Job complete."

Arrived onsite for refrigerator dripping. Upon arrival found unit was operating as designed. Spoke with customer on water line and valve design. Job Completed.

Arrived onsite and found mild condensation forming on the freezer gasket. Gasket is sealing perfectly passing the tug test. Mullion is activated to full time operating. Explained that in read humidity will cause natural point of temp change to condensate. Advised to keep condensation wiped dry every few days to prevent any from forming in the freezer. Humidity reading from fridge is 44% at time of service.

Arrived onsite for oven not operating correctly. Upon arrival found unit was not heating bake or broil. Unit has continuity in both elements and thermal fuse. As well as 244 voltage. Unit control is not sending voltage as designed. Ordering control.; ordrng 1 W11106265 (Control)

"Arrived on site for fresh food section not cooling. Inspected unit and work area. Found ice buildup on FF evaporator. Gained access to evaporator and found fan not running. Will need to replace cover and evaporator fan motor. . ; ordrng 1 WR17X27084 (EVAP COVER ASSEMBLY ) and 1 WR60X26866 (FAN)"

Arrived on site to test unit for upper spray arm coming apart.

"Arrived on site for fridge not cooling again. I inspected the unit and work area. I put the unit into diagnostics and tested all fans I found them coming on when called for. I found the system showing the defrost sensor is open. I activated the defrost heater on the unit and found it coming on. I gained access to the control and I tested the defrost thermistor and found it show 23 ohms while Incased in ice. I found the voltage to defrost thermistor fluctuating from 1.5 vdc to 8 vdc.

Arrived on site to install a new drip pan. When I removed one of the shelves I found the glue holding the shelf together has separated. I installed a the new drip pan. I tried to re-glue the shelf back onto the bracket but it would not stick. The shelf is unusable while it is detach from the bracket. I am ordering a new shelf assembly to complete the repair.; ordrng 1 WPW10756310 (Shelf)

"Arrived on site for customer complaint of temperature in RC not being consistent, sometimes it would freeze other times it would be 60 degrees, I found failed control and diffuser, I replaced both parts and programmed the control, unit tested good."

"Arrived on site to diagnose a refrigerator that is building condensation on mullion. Found mullion not contacting power strips for mullion heater, but strips receiving 12vdc when door is closed. Set strips to proper positions and all is working properly at this time and no leaks were found at time of service."

Arrived on site for cooktop burners not lighting. The customer stated the unit is now workingI inspected the unit and work area. I found the unit to be getting good voltage and polarity correct. I pulled the front panel and knobs off. I found the switch harness and wiring in good condition. I tested each burner and found the left and center 2 were set to high. I adjusted the valve stems. The unit is working as designed.

"Arrived on site for ice machine not producing ice. I inspected the unit and work area. I put the unit into diagnostics and found the recirculating pump was registering to be full when it was empty. I replaced the pump and retested the unit. I found the water barely coming in. I removed the water filter and found it to be the same. I replaced the water valve and tested the water pressure to the unit, the pressure is good. I installed the valve and retested the unit. It is now working as designed. Job complete no water leaks detected."

Arrived onsite to replace previously diagnosed parts. Replaced block assembly. Tested unit and unit is functioning properly. Job complete

Arrived on site to test unit for unit giving error code. Found door key not hitting switch holders correctly. Secured switch holders test unit and unit test good job complete.

"Arrived on site and inspected dryer and found door latch has fallen into door, reinstalled latch and it is working properly, job complete"

Arrived on job for complaints of not cooling. Found the evaporator almost no frost took pictures.

"Arrived on site to replace dog ears on agitator, after replacing, unit tested good. ;

"Arrived on site to diagnose refrigerator that was leaking water in RC and ice in freezer. Inspected freezer compartment and found the floor had ice due to failure to drain. I checked the drain and found it was clogged with what looked like a paint flake from the evap cover. Melted down ice and cleaned drain and debris. Verified unit is draining correctly. The drip tray / housing is starting to rust, along with bottom of evap cover due to age.

Arrived onsite for vent hood not operating after power outage. Found unit receiving voltage from outlet. Followed it to unit control. Found control was burnt out due to power outage in storm surging it.

Arrived onsite for washer not operating. Upon arrival I found the unit in a automatic drain out sequence when powered on. I let the drain out complete. There were no error codes stored in the units control. I ran auto and manual diagnostics tests and I could not recreate an issue. I blew out the pressure hose and inspected but all checked good. I replaced the control and advised the customer to monitor and let us know if any issues arise. No leaks detected during time of service. Job complete.

"Arrived on site for Dryer WGD8127LC0 Control panel Has power, but not heating and just buzzes intermittently. Placed in diagnostics and no error codes came on. Tested hi limit, thermostat, and fuse. All tested good. Tested the unit and had the ignitor working. Broke the circuit on the flame sensor when the ignitor was hot and still didn't get gas. All coils and ignitor showing correct resistance. Verified gas at the rear of the dryer. Replacing valve. Recommended customer purchase adjustable clamps to secure the vent hose to dryer connection and dryer connection at wall to ensure vent hose seals properly. ; ordrng 1 WPW10118347 (Gas Valve)"

"Arrived on site and inspected refrigerator and found both sections are room temperature, removed rear panel and found compressor is running sent a short video to LM, a sealed system repair will need to be done on this refrigerator. Fresh food door is also dented and will need to be ordered.; ordrng 1 LW10912110 (Ff door) and 1 W10507884 (Compressor) and 1 WP2188823 (Evaporator) and 1 W10143759 (Dye drier) and 1 Wpsav-4 (Stub)"

"Arrived on site to test unit for loud jet engine sound. Found gearcase leaking causing noise. Quoted customer for gearcase, clutch and slider.

Arrived onsite for unit not latching properly. Looked at the latch and saw it was stuck. Replaced latch. Tested unit. Unit tested good. No leaks at this time. Job complete

"Arrived on site for 'PO' ERROR KEEPS POPPING UP ON THE UNIT AND DOESNT SEEM TO COOL PROPERLY--THE UNIT DOESNT SEEM TO RU. Found both FC and RC evap covers frozen over. Ran tests 1,2, and 77. All tested good. Removed drain tube to ensure it wasnt clogged. Looked good. Placed in short defrost and I could hear the water and ice sizzling on the heater. Removed FC evap cover and found heavy ice built up over fan motor and coils. new UI (W11387384)evaporator fan (W11109595) . ; ordrng 1 W11387384 (UI Control) and 1 W11109595 (Evap Fan)"

"Arrived on site to test unit for not starting/completing cycles. Found water in tub, drain pump trying to engage but seized. Removed filter and found completely clogged with face mask, water bottle lid, guitar picks etc.. Engaged drain motor but motor is damaged. Needing new drain pump to fix issue. Office to reschedule.; ordrng 1 WH23X10051 (pump drain)"

Arrived on site for dryer making abnormal noises. Inspected unit and work area. Verified noise. Disassembled unit and found left guide wheel bearing failed. Removed failed guide wheel and installed new. Assembled unit and tested operation. All tested good. Spoke with customer on service performed.

"Arrived on site and inspected French door refrigerator ice maker issues.Customer advised the ice maker sounds as if its making ice, but when he checks, there only a few cubes in the container.I confirmed the complaint and found the water fill chute and the fill tube were both clogged with ice blockage.I used my steamer to melt the fill tube and removed and replaced the ice maker.Unit filed and was harvesting at the completion of the repair.

Arrived onsite and replaced door to repair uni frost issue. All checks good. Unit is now operating as designed.

"Arrived on site and inspected Cabrio washer with F51 code. Locked RPS . The tub wouldnt spin freely. Unit will req rotor, stator, filter, shaft tub assembly to complete repair. It is my opinion the units needed repair isnt cost effective to repair. ; ordrng 1 W10381078 (Shaft assembly tub and bearing) and 1 WPW10419333 (Stator) and 1 W10222008 (Filter)"

Arrived on site for dry lid being lose and rattling. I inspected the unit and work area. I removed the lid and found the clip on the cabinet has come lose. The spot weld has broken. I secured the clip back on to the cabinet. I inspected the lid and found where the clip goes in it has broken due to the clip breaking off the cabinet. I am ordering the kid to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 WPW10260246 (Top)

"Arrived on site to diagnose dishwasher leaking. Customer found water damage to other side of wall. Ran unit and verified that the unit is leaking from the diverter when running. Ordered sump assy. Office to schedule when part arrives. ; ordrng 1 W11230103 (Sump and motor assy)"

Arrived onsite to install previously diagnosed parts. I inspected the flue and could not find any flaws or damage or any difference in the ones already on the unit so I did not replace. I found the customer has foil grease catchers installed which as per previous conversations with techline can cause heat to deflect or concentrate in certain areas. I again advised that the foil grease catchers cant be used on this unit. I replaced the control membrane and panel. I reassembled and made sure the back panel was sitting correctly over the flue. The unit is working as designed at this time and no gas leaks were detected during time of service. Job complete.

Arrived on site for ice issue. Found some sections of slab really thin and other sections thick. Unit passed all diagnostic called tech support removed base cover found condenser coil covered with debris cleaned condenser coil per tech support clogged condenser will cause this issue.

Arrived on site to test unit for damaged vent. Found damaged vent will need to order new vent office to reschedule. ; ordrng 1 WPW10351279 (Oven vent)

"Arrived on site to replace icemaker from previous diagnosis. Verified icemaker not responding to diagnostics. Replaced ice maker, tested unit, unit works good. Icemaker responding as designed. No leaks detected.

"Arrived on sote for no lights. Diagnosed a defective freezer led module,replaced freezer led module powered unit on all leds working as designed.

"Arrived on site for no ice and freezer not freezing. Checked evaporators no dye found,checked pressures in test 4,fresh food pressure +12 on low and 175 on high,freezer side 0 and 195 checked temperature in freezer reading 23? called tech support per tech support need to replace 3 way valve,filter drier and section line tubing that has check valves. Ordering parts. Sr#7730897503; ordrng 1 W10666068 (Tube) and 1 WPW10443217 (Valve) and 1 WPW10626970 (Suction line)"

"Arrived on site for door damage and bin tray not setting properly . Ordering door fresh food , left and right bin rails , cover . Customer was having issues with freezer door closing . Readjusted hinge and harness . Call to set return ; ordrng 1 W10257466 (RIGHTNRAIL) and 1 W10257467 (LEFT RAIL) and 1 W10362173 and 1 W11395841 (FRESH DOOR SS)"

Arrived on site to test unit for door not closing. Found damaged hinges replaced both hinges test unit and unit test good job complete.

Arrived onsite and replaced adjusters to repair. All checks good. Unit is now operating as designed. Advised customer on repair.

"Arrived on site Inspected Washer in Found saved error codes F5E3, F5E1, F0E3, F3E2, Ran all functions in manual diagnostic and everything checks good. Water valve on the wall at source is leaking very badly and resident cannot do laundry with both valves on."

Arrived on site to test unit for blown fuse. Found blown fuse and bad switch. Replaced filter board and switches test unit and unit test good job complete.

"Arrived onsite for microwave catching fire. Upon arrival inspected unit. Found diode exploded and burned wires for high voltage transformer and capacitor. If repaired, recommended replacing magnetron, capacitor, diode and transformer. Called safety team for documentation. . Job complete"

Arrived onsite for fin inside the drum was loose. Opened up the unit and was able to tighten the screws all fins. No issues at this time. Job complete

"Arrived onsite for unit not cooling/freezing. Looked at the unit and the unit was unplugged. Plugged unit back in. Tested ohms on the compressor, was not getting steady ohms reading on the bottom prongs, it was reading OL. Compressor needs to be replaced. Ordered parts. Needs authorization. Office to reschedule ; ordrng 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 W11092625 (compressor)"

"Arrived on site to install previous diagnosed part. Removed failed harness and installed new. Measured resistance on heater and 28 ohms, within range. Per diagnostics mode and tested ice maker operation. All tested good, no water leaks detected during service."

Arrived onsite to replace previously diagnosed parts. Replaced console. Tested unit and unit is functioning properly. Job complete

"Arrived onsite for unit not spinning out the clothes properly. Looked under the unit and saw that the gear case, actuator, cam, and belt were all correct. Put unit in diagnostics for any error codes and nothing saved. Put unit in automatic diagnostics run. Unit made it all the way through with no issues. Called tech line. Tech line advised that cottons like towels or jeans will hold more water and the unit will only spin out so much water, if you can ring water out of the clothes or the clothes are still dripping when pulled out then we may have issues, but no issues found with the unit and did not recommend any parts changed at this time.

"Arrived onsite and found unit operating as designed with no error codes, tested all functions without breaker tripping, Advised electrical should be inspected for a weak breaker.

"Arrived onsite for refrigerator not cooling. Upon inspection found not cooling in FC or RC. Fans are running. Inspected compressor compartment and found compressor running HOT and well as lines. Unit has sealed system issue. Need to order compressor, evaporators, valve, dryer and lokring. Office to reschedule. Will need 2 hr and AUTHO.; ordrng 1 2HR (2HR) and 1 LOKRING (LOKRING ) and 1 NEEDSAUTHO (NEEDS AUTHO ) and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11087200 (invrtr-box) and 1 W11116006 (evaporator RC) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator FC)"

Arrived on site to diagnose an ice machine that is not turning on. Found pump power cord damaged and replaced pump. All is working properly at this time and no leaks were found at time of service.

"Arrived on site for fridge not making ice . Found reshaped food evap covered in ice . Also found right side door seal not shaping properly .ordering evap cover ,and gasket . No water leaks detected at time of service. Call to set return ; ordrng 1 W10917313 (DOOR GASKET ) and 1 W11167902 (EVAP COVER )"

"Arrived on site and inspected washer and dryer are stacked. Set washer into a diagnostic cycle and found very little flow when hot water is activated, moved washer forward to access connections and removed water connection and found water line is blocked with calcium/sediment took pictures. Hot water valve will not completely turn off at source Waterline is constantly running. Flushed waterline and cleaned screen on hot water valve and after reassembling water pressure is good. Recommended to homeowner that water from source/hot water heater be inspected for calcium buildup and a plumber will be needed to replace the hot water valve at minimum, job complete"

(MM) Arrived on site to install previously diagnosed parts. After inspecting the unit I observed that the actuator was no longer making contact with the cam resulting in no agitation. Removed and replaced actuator with new style actuator as per service pointer W11531483. Placed the unit in diagnostics mode and ran test cycle. Unit now functioning as designed. No leaks observed at time of service. Call Complete

"Arrived on site to test unit for lid latch not engaging. Attempted to run diagnostics and found control not responding well. Replaced latch and control, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site for customer complaint of unit not powering on, found failed external drain pump, I replaced pump, unit tested good."

"Arrived on site to inspect refrigerator no lights working, dispenser not working and ice forming on the bottom of the freezer. Upon further inspection, I found the lights in the RC section no working. I inspected the left deli door/control and found the control reservoir clear. I removed the left drawer and inspected the deli harness and found the black wire broken. Using a harness from a previous job (W11170612), I removed and replaced the harness and reassembled the unit and tested. Deli control is operating as designed and all lights and water dispenser are functioning properly. I found that both deli drawer door gaskets are badly torn. In order to keep from damaging the doors even more, both doors will need to be replaced. I pulled the unit from its space and removed the back panel to inspect the drain tube. I found it clogged and cleaned it out. I re-installed the drain tube and sealed the gap with silicone. Cleared the ice from the FC section and reassembled the FC section. Retested the unit and it is operating as designed. I am ordering both deli drawer doors w/gaskets and CNOTE-AUTHORIZATION. Office to schedule return service.; ordrng 1 W10815669 (Left deli door w/gasket SS) and 1 W10815678 (Right pantry door w/gasket SS) and 1 CNOTE (AUTHORIZATION)"

Arrived on site for not dispensing water. Tested dispenser no water,removed line connection at hinge tested water dispenser good flow to hinge diagnosed frozen water line in door due to insulation void will need a new door door ; ordrng 1 WR78X11746 (Fzr door)"