Service History 781

Near Austin, TX 78724
Joseph C.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for “ice buildup in freezer” complaint. Per my previous diagnosis, removed and replaced door handle and freezer door tracks. Unit is performing as designed. No leaks detected, at time of service."
Near Cedar Park, TX 78613
Jonathan S
Job Details: 11/12/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found rinse aid container empty. Performed diagnostics mode, no error codes. Measured amp draw to element and within range. Checked for hot temperatures from element at end of test cycle. Found all operations working as designed and no water leaks detected. Spoke with customer on user care guide."
Near Leander, TX 78641
Jonathan S
Job Details: 11/12/2019
RANGE JENN-AIR JGCP436HM00 "Arrived on site for cooktop having yellow flame on back center burner. Tested burner and found simmer orifice was not changed and main had larger orifice. Corrected orifices and adjusted burner. Tested unit, all tested good."
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Arrived on site for refrigerator still to cold. Inspected work area and found scratches on floor. Customer stated that temperature was just above freezing and when dispensing ice sometimes chipped ice will come out. Measured temperature in RC at 35°. Inspected refrigerator and found items pushed to far back and blocking air flow. Found vent being blocked as well (see SD-QuickPic). Performed diagnostics mode and tested thermistor and damper control. Set unit to every 8 hour defrost. Called tech support and spoke with Mark. He stated to adjust temperature to 42° and recommended temperature is for a family of 4. He recommended to empty ice bin every so often. All operating as designed. (SR# 7726345362).
Near Leander, TX 78641
Jonathan S
Job Details: 11/12/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for dishwasher not completing cycle. Inspected unit and work area. Found right tab missing for toe plate . Performed diagnostics mode and found fault code F4-E3, wash motor fault. Monitored test cycle and found motor not activating. Tested voltage to wash motor and found within range. Found failed motor. Removed failed motor and installed new. Performed diagnostics mode and monitored test cycle. All tested good, no water leaks detected."
Near Leander, TX 78641
Jonathan S
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to install previous diagnosed parts. Removed failed door and deli control, installed new. Tested operation. All tested good, no water leaks detected. Spoke with customer on repair."
Near Georgetown, TX 78633
James
Job Details: 11/12/2019
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived on site and found temps out of range. Installed new temp,sensor and tested. Unit now calibrated properly and averaging proper temps. Customer has digital temp probe they are monitoring temps with. Instructed customer that the probe is too sensitive and measures the temperature swings. Recommended customer get an analog that will show the overall average temperature. Job complete"
Near Cedar Park, TX 78613
Jonathan S
Job Details: 11/12/2019
WASHER WHIRLPOOL WTW7000DW4 "Arrived on site for washer shaking durning cycles. Performed diagnostics mode and found fault code F0-E5 over load and F0-E3, off balance load. Removed top and inspected suspension rods. Gained access to gearcase and motor and inspected. Ran automatic test cycle, all passed. Ran manual test and checked all functions and found working correctly. Found customer washing overloading unit. Spoke with customer on user care guide. All tested good, no water leaks detected."
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/12/2019
WASHER MAYTAG MVWB855DC2 "Arrived on site to install previous diagnosed parts. Gained access to gearcase. Removed failed gear case and installed new. Gained access to water inlet valve and installed new. Added zip tie to drain line. Performed diagnostics mode and ran calibration cycle. Ran automatic tested mode, monitored inlet valve operation and for water leaks. All tested good, no water leaks detected."
Near Cedar Park, TX 78613
Jonathan S
Job Details: 11/12/2019
WASHER MAYTAG MVWB835DW4 "Arrived on site for for washer not powering on. Customer had pointed out back side of unit (see SD-QUICKPIC). Removed UI housing and found some kind of liquid on control and UI. Checked voltage to unit and found within range. Found UI panel had burnt, due to liquid. Will need to replace control and UI panel. Informed customer that would need authorization through Whirlpool to complete repair. Office to schedule appointment when ETA is available for UI and has been authorized to continue repair. ; ordrng 1 SEENOTE (OFF TO SCH) and 1 W11112656 (UI)"
Near Georgetown, TX 78628
James
Job Details: 11/12/2019
WASHER MAYTAG MVWB765FW1 Arrived on site and found agitator warped and most sitting properly in basket. Removed and installed new. While performing auto diagnostics and found faults for water thermistor and water over temp. Verified failure and will also need valve to complete repair. ; ordrng 1 W11165546 (VALVE)
Near Georgetown, TX 78628
James
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site and found parts ordered were incorrect. Got correct parts from office and installed new control, fan with harness and ice maker. Instructed customer that the unit will take 24 hours to reach set temps and 48 hours for ice production. Job complete"
Near Georgetown, TX 78633
James
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL ER2MHKXPL07 Arrived on site and tested operation. I found water in pans in fresh food section and freezer has a slab of ice on bottom. Inspected drain and found to be clogged and iced over. Thawed drain and tested operation. No additional leaks found. Job complete
Near Georgetown, TX 78633
James
Job Details: 11/12/2019
WASHER MAYTAG MVWB765FW2 Arrived on site and found pillow case stuck under agitator. Removed agitator and removed pillow case. Agitator has a high spot in it that caused the issue. Unit will need new agitator to repair ; ordrng 1 W11161960 (AGITATOR )
Near Georgetown, TX 78626
James
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Arrived on site and tested operation. I found very little air flow from damper and inspected freezer evaporator. I found that the evaporator has completely frozen over. Tested defrost circuit in diagnostics and found the heater is functioning properly. Unit has a failed defrost controller that is not starting defrost cycle properly. Installed new control and instructed customer that the unit will need to be off and fully defrost for 24 hours due to the defrost cycle cannot defrost the amount of ice that has accumulated on the evaporator. Job complete
Near Georgetown, TX 78633
James
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site and tested operation. Unable to duplicate failure. Customer stated the ice was just clogging the ice chute and not making it through the ice door. Unit working properly at time of service. Job complete
Near Waco, TX 76712
Dylan T.
Job Details: 11/12/2019
FREEZER WHIRLPOOL EV170NYLS00 Allowed on site customer complaint was fridge had too much ice build up and was leaking water from the Defrost Drain hole clean all the ice out customers complaint also was icemaker was not working need to order the icemaker; ordrng 1 WPW10715708 (icemaker)
Near Belton, TX 76513
Dylan T.
Job Details: 11/12/2019
WASHER MAYTAG MVWC415EW Arrived on site customer complaint was washing machine was extremely loud ran the unit that needed a new transmission disassemble the whole unit reassembled new transmission together put transmission inside the tub put the Tub basket back in put the ring back on ran the unit everything works perfectly fine no leaks all lines are dry
Near Belton, TX 76513
Dylan T.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site customer complaint was not producing ice properly replaced the display board
Near Belton, TX 76513
Dylan T.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Arrived on site customer complaint was icemaker was not producing any ice icemaker was stuck in harvest mode replace the icemaker ice maker mold filled with water all lines are dry
Near Austin, TX 78758
David Z
Job Details: 11/12/2019
WASHER WHIRLPOOL WFW3090JW0 Arrived on site for a washer displaying a den error. This is a demo mode indication. Held down program and options and turned off demo mode. Powered unit back on and den error did not return. Call complete.
Near Gatesville, TX 76528
Dylan T.
Job Details: 11/12/2019
REFRIGERATOR JENN-AIR JFFCC72EFP02 Arrived on site customer complaint was icemaker will not make any ice put unit in test mode found the icemaker would not cycle without my truck did not find icemaker on my truck tow parts department they told me to go ahead and re-order icemaker; ordrng 1 W11262316 (icemaker)
Near Austin, TX 78730
David Z
Job Details: 11/12/2019
RANGE WHIRLPOOL WFE525S0HS1 "Arrived on site to diagnose a range that had a dead right front burner. Performed diagnostics and traced voltage to the switch. Switch was getting 120/120 but not running it to the element. Replaced switch. Retested unit and element was now getting* the proper 240v, but still not heating, voltage dropping. Replaced element and retested. All is now working as designed and heating properly. Call complete."
Near Austin, TX 78731
David Z
Job Details: 11/12/2019
MICROWAVE MAYTAG MMV4206FZ5 "Arrived on site to diagnose a microwave that the lower light was not turning on. Checked voltage at socket and found proper voltage at the socket connectors, but a short inside the housing. Replaced housing and bulb and retested. Light is now coming on and working as designed. Call complete."
Near Pflugerville, TX 78660
David Z
Job Details: 11/12/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Unit 1213. Arrived on site to diagnose a dishwasher not letting water in the unit. Performed diagnostic and found water turned off to unit. Turned on water and retested and all functions are working as designed. Front Kanellis has dents from delivery and needs to be replaced. Ordering 1 WPW10274902 panel. Return visit set for Friday 11/15. ; ordrng 1 WPW10274902 (panel)
Near Austin, TX 78731
David Z
Job Details: 11/12/2019
WASHER LG WM3488HW.ABWEEUS "Arrived on site to diagnose a washer customer states was leaking. On arrival customer told me it had not leaked recently and they are unsure why. Performed a diagnostic cycle on the unit, and found large amount of suds building on unit with it being empty. He led drain hose and saw it was not fully seated and clamp was twisted. Reseated the drain hose and clamp properly. Had customer show me the detergent used and how much and they are using more then required for a compact unit like this. Advised customer they need to use significantly less soap and load less clothes as this is a very compact unit and can not be fully filled up. Issues did appear to be happening when washing larger loads. Reducing load size and detergent should resolve and suds or leaking issues. After rerunning diagnostics I could not find any leaks or traces of a leak. All is working as designed at this time, call complete."
Near Pflugerville, TX 78660
David Z
Job Details: 11/12/2019
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to diagnose an upper rack that came down. Examined the upper rack and found one of the wheel assembly cracked and came apart. Replaced upper wheel assembly and retested. All is now working as designed. Customer charged parts only as no diag needed and already in house.
Near Round Rock, TX 78664
Cliff
Job Details: 11/12/2019
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to diagnose a washing machine that is not filling with water. Tested all parts and components and found no mechanical failures to washer at this time. Advised homeowner on control panel functions and no other repairs are needed. No leaks were found at time of service.
Near Austin, TX 78730
David Z
Job Details: 11/12/2019
RANGE KITCHENAID KDRP467KSS09 Arrived on site to diagnose a range that would not heat the oven and dead controls. Performed diagnostics and found thermal fuse/thermostat bad. Will need to order 1 WPW10017820 thermostats Ordered thermostats. Return visit scheduled for Monday 11/18.; ordrng 1 WPW10017820 (thrmst-fix)
Near Hutto, TX 78634
Cliff
Job Details: 11/12/2019
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to diagnose a microwave with a vent fan coming on on its own. Tested unit and found all is operating properly at this time and fan comes on due to heat from cooktop and is normal operation for this model. No repairs are needed at this time.
Near Round Rock, TX 78665
Cliff
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to replace 2 brackets and ice door for refrigerator. Replaced all three parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Hutto, TX 78634
Cliff
Job Details: 11/12/2019
REFRIGERATOR GE GFE28HMHFES Arrived on site to replace RC fan motor for refrigerator. Replaced part and tested unit. Found all is functioning properly at this time. Fan cover was not needed to complete repair. No leaks were found at time of service.
Near Austin, TX 78731
David Z
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KRFC604FSS01 "Arrived on site to diagnose a refrigerator with difficulty dispensing ice, and a broken deli drawer. Arrived on site and attempted to remove the ice bucket, but found it is latched in and the grip / latch handle is not releasing it. Attempted to gently pry the bucket out with trim tools and could not get it to unlatch. Bucket is not frozen to the plate, but is caught on the latch. Ordering W10911314 ice bucket and W10682175 trim / plate. Ice bucket will have to be broken off to remove it at this point. Was able to fix deli drawer issue. Found drawer was sliding forward on its own. Removed drawer and found the plastic catch had dislodged and come off the track. Was able to reattach the catch and have it seat perfectly. Drawer no longer slides forward. Returning on Monday 11/18 with ice bucket and pry bars. ; ordrng 1 W10682175 (plate) and 1 W10911314 (ice-contnr)"
Near Round Rock, TX 78665
Cliff
Job Details: 11/12/2019
RANGE KITCHENAID KSGB900ESS2 Arrived on site to diagnose a range with a rack that will not stay in place. Found roll out rack not fully installed causing it to be unlevel. Mounted rack properly and all is not working properly.
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/12/2019
WASHER LG WT5270CW "Arrived on site for customer complaint of leaking under unit, I filled unit with hot and cold water, ran agitation, and drain, I could not find any leaks coming from washer at time of service. I did notice the drain hose pushed to far down into drain pipe and looked like it was backing up and overflowing at some point. Again, unit tested good at time of service."
Near Round Rock, TX 78665
Cliff
Job Details: 11/12/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to diagnose a dishwasher that is not heating. Tested unit and found heating element open causing failure. Replaced heating element and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Coupland, TX 78615
Cliff
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site to diagnose a refrigerator that is not dispensing ice. Tested unit and found auger motor locked up. Auger motor will need to be replaced to complete repairs. Return date is set for 11/15/19.; ordrng 1 WP63052-2 (impeller) and 1 WPW10317991 (motor)
Near Georgetown, TX 78626
Cliff
Job Details: 11/12/2019
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site to diagnose a microwave that is sparking when in use. Tested unit and found carbon deposits from where second level rack has touched wall of microwave. Cleaned off carbon deposits and repainted liner. Tested unit and found all is functioning properly at this time.
Near , TX 78620
Brandon
Job Details: 11/12/2019
WASHER GE WJSR4160D0WW "Arrived on site for customer complaint of unit not finishing cycle, I tested water valves, pressure switch, agitation, drain, and spin, all functions tested good at time of service.
Near Pflugerville, TX 78660
Cliff
Job Details: 11/12/2019
MICROWAVE FRIGIDAIRE FFMV1645TS Arrived on site to diagnose a microwave that is not heating and blower not operating. Found failed blower motor and magnetron and diode shorted out. Replaced all three parts and tested unit. Found all is functioning properly at this time.
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/12/2019
DISHWASHER WHIRLPOOL WDF320PADS "Arrived on site for customer complaint of unit not drying, I ran diagnostic test cycle, found unit filled, washed, drained, and heater was activated, ran calibration cycle, unit tested good. Customer did not pay service fee, he was going to contact his builder and get back to me, but he never did."
Near Jarrell, TX 76537
Arthur B.
Job Details: 11/12/2019
DRYER WHIRLPOOL WED7000DW2 Arrived onsite for customer complaint of dryer not starting. Checked voltage and found in proper voltage to the unit. Advised customer to have electricity checked by electrician. No other issues found.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 11/12/2019
DRYER WHIRLPOOL WED8500DC4 Arrived onsite for customer complaint of dryer making loud noises. Removed bulkhead and found socks lodged in blower wheel. Removed all obstructions. Reassembled and spun drum. Drum spins smoothly. Customer had no power at the house to properly test. No other issues found.
Near Austin, TX 78732
Andy
Job Details: 11/12/2019
OVEN WHIRLPOOL RBS305PRS00 "Arrived on site for oven not heating. Tested voltage and voltage tested good, then tested voltage under a load. Had 120 from L1 to ground had 120 from L2 to ground tested L1 to L2 and found no voltage. Customer will need electrician to come check voltage issues. Parts installed on prior visit test good and has not appear to have shorted out yet from voltage issues. Left unit off at breaker box."
Near Lakeway, TX 78734
Andy
Job Details: 11/12/2019
OVEN JENN-AIR JJW3430DP03 Arrived on site for oven with display issues. Tested and inspected unit and found failed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Belton, TX 76513
Arthur B.
Job Details: 11/12/2019
MICROWAVE JENN-AIR JMC2430DS02 Arrived onsite for customer complaint of built microwave display not on. Was able to power cycle the breaker. Display came on. Tested unit. Unit works as designed. No other issues found.
Near Belton, TX 76513
Arthur B.
Job Details: 11/12/2019
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived onsite to replace recirculating pump on ice machine from prior visits diagnosis. Removed and replaced pump. Reassembled and tested. Unit now fills as designed. No other issues found. All water connections were dry at time of service.
Near Bartlett, TX 76511
Arthur B.
Job Details: 11/12/2019
WASHER WHIRLPOOL WTW7300DW1 "Arrived onsite for customer complaint of top load washer getting error code and not starting. Found F6E2,F6E3 (Comm Error UI). Unit will need new UI assembly.Removed and replaced console. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service."
Near Temple, TX 76502
Arthur B.
Job Details: 11/12/2019
REFRIGERATOR FRIGIDAIRE LFHB2741PF9A "Arrived onsite for customer complaint of ice maker not producing ice in French door refrigerator. When arrived, icebox fan is running. Removed icebox assembly and found ice maker harness pinched. Adjusted wiring and reassembled. Found ice maker now harvests and calls for water. Advised customer to watch ice maker for 24hrs. If not, she will call 1st thing in the AM. All water connections were dry at time of service."
Near Austin, TX 78738
Andy
Job Details: 11/12/2019
COOKTOP JENN-AIR JGD3430GS00 Arrived on site for cooktop loose rings under burner knobs. Inspected unit and found loose grommets. Office let me know that cosmetic is covered under parts and labor concession (JN4M200APL1) removed failed parts and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near , TX 78669
Andy
Job Details: 11/12/2019
VENTHOOD WHIRLPOOL KVWB406DSS2 Arrived on site for vent hood lights not working. Tested and inspected unit and found failed led modules and led drive. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78732
Andy
Job Details: 11/12/2019
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven glass broke when unit was heating. Tested and inspected unit and found failed inner glass. Removed failed part and replaced with new. Tested door operations and all operations are normal. There was some glass on floor on arrival. Sweep up after repair was completed. Spoke with customer on being careful around unit in case some glass was missed and to sweep around unit a few more times to be safe. No other repairs are needed at this time.
Near Austin, TX 78738
Andy
Job Details: 11/12/2019
OVEN WHIRLPOOL WOS51EC0HB01 Arrived on site for oven F8-E0 error code. Tested and inspected unit and found failed control and blower fan. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Lampasas, TX 76550
Al
Job Details: 11/12/2019
REFRIGERATOR FRIGIDAIRE FFSS2615TD Arrived to inspect the clicking issue.Customer showed me a video of the noise.I checked the entire unit from compressor to damper and unit never made the noise.Job complete
Near Lakeway, TX 78734
Andy
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL GI5FSAXVY02 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new and programmed. Tested unit and all operations are normal. No water leaks present at time of service.
Near Copperas Cove, TX 76522
Al
Job Details: 11/12/2019
RANGE WHIRLPOOL WFE505W0HS1 "Arrived to inspect temperature concerns.Verified the customer complaint.R&R the control and sensor.Reassembled, tested and unit tested as designed.Job complete.Customer satisfied."
Near Copperas Cove, TX 76522
Al
Job Details: 11/12/2019
WASHER AMANA NTW4516FW3 Arrived to inspect washer taking too long to fill.Confirmed the complaint and R&R the valve.Unit now works as designed.All water lines were dry at the time of service.Job complete.
Near Lampasas, TX 76550
Al
Job Details: 11/12/2019
WASHER MAYTAG MVWB835DW4 Arrived to install previously ordered part.Removed and replaced the valve.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete.
Near Austin, TX 78734
Andy
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KSSC48QTS00 Arrived on site for refrigerator not dispensing ice. Tested and inspected unit and found failed dispenser motor as well as badly corroded wire harness at connect. Where harness is corroded can not safely splice wires. Wire harness is a part of the door and door will need to be replaced to fix issue. Looked up part and found discontinued. No repairs are to be done. I made clean cut on all wires that were going to motor and wire nutted for safety. No water leaks present at time of service. Customer paid service fee of $119.06 after tax in full on CC.
Near Killeen, TX 76549
Al
Job Details: 11/12/2019
DRYER WHIRLPOOL WED7800XW0 Arrived to inspect dryer drum not turning.I checked voltage at the outlet and got 247/123/124.Checked door switch.Checked fuse and fuse was bad.Also changed the thermistor.Reassembled and unit tested as designed.Job complete
Near Killeen, TX 76549
Al
Job Details: 11/12/2019
WASHER WHIRLPOOL WTW7500GC2 "Arrived to inspect washer LF error.Confirmed the complaint and ran diagnostics test mode and discovered the reason the unit is giving the error, is due to customers HOT WATER inlet valve from residence is NOT working.Unit works as designed.All water lines were dry at the end of service.Customer will contact the rental company to fix water issues.Job complete.Customer satisfied"
Near Harker Heights, TX 76548
Al
Job Details: 11/12/2019
DRYER WHIRLPOOL MED5100DW0 Arrived to inspect dryer issues.After acquiring the correct M/S#’s I called the office to confirm warranty coverage.SP confirmed there was not active warranty at this time on either machine.Provided the customer with company information and left the residence w/o repairs.Customer to call back after speaking with Home Depot warranty department to reschedule service.; O-emld tckt
Near Killeen, TX 76549
Al
Job Details: 11/12/2019
DRYER WHIRLPOOL WED7500GC0 "Arrived to inspect dryer door not staying closed.Discovered the screws to the door hinges were loose.Tightened the screws, now unit works as designed.I ran the unit for 3 minutes and also discovered the customer may be overloading the dryer at times.Job complete."
Near Waco, TX 76710
Dylan T.
Job Details: 11/11/2019
REFRIGERATOR MAYTAG MFI2570FEZ07 Arrived on site customer was just worried about her fridge not cooling in the fridge Fridge was at 36° call customer everything is working perfectly fine showed her how to close the door properly with the flat lines are dry
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRS571CIHB01 "Arrived onsite for unit not making ice, found ice maker motor stuck at 35* . While reming ice maker, found black power wire was cut in half. Took pics. Unit will need left door to repair. Used wire nut and replaced ice maker so customer can use while waiting for door. ; ordrng 1 CNOTE (OFFICE RS) and 1 LW11202402 (dor-fip)"
Near Kyle, TX 78640
Leonardo
Job Details: 11/11/2019
RANGE WHIRLPOOL WFG515S0ES1 Arrived on site to test unit for unit not getting to temp and not restarting. Found bad sensor and bad bake ignitor. Replaced both parts test unit and unit test good job complete no leaks present at this time
Near Temple, TX 76502
Arthur B.
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL MCD2257HES Arrived onsite for customer complaint of SxS refrigerator leaking water on ice maker. Found mold leaking. Removed and replaced ice maker assembly. Reassembled and tested. Unit called for water and no leaks found.
Near Marble Falls, TX 78654
James
Job Details: 11/11/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site and tested operation. I found water leaking from valve. Installed new valve and tested operation. Unit tests good and no leaks found after repair. Job complete
Near Temple, TX 76504
Dylan T.
Job Details: 11/11/2019
WASHER WHIRLPOOL WTW5000DW2 Arrived on site customer complaint was washing machine would not actually wash laundry from that she was only using hot and the hot side was not putting any water from the valve in the machine putting it on warm so she could at least use the washer because the part was broken in the box all lines are dry; ordrng 1 W11210459 (valve)
Near Austin, TX 78730
Cliff
Job Details: 11/11/2019
VENTHOOD KITCHENAID KVWB600DSS1 Arrived on site to diagnose a vent hood with a light that is not working. Found wiring for light not fully connected in Molex connector. Rewired unit properly and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78727
David Z
Job Details: 11/11/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to diagnose a dishwasher that had water remaining on the tub walls. Performed diagnostics and found everything to be working as designed. Customer was not using any rinse aid, and did not have all high temp settings enabled. Advised them they must use rinse aid and use the high temp rinse and dry options for the best results. Recommended rinse aid products. No repairs needed at this time. Call complete."
Near Buda, TX 78610
Richard
Job Details: 11/11/2019
COOKTOP KITCHENAID KGCS105GSS3 "Sr# 7726320381. Arrived onsite for the cooktop catching fire. Upon inspection found that there was fire damaged to the counter top. Took cook top off. And saw fire damage on left side of the countertop. Turn gas on and checked for leaks with oatey all purpose leak detector.. found leaks on RF, RR, LR burners. Leak coming from the gas line fitting going to the switch valve. Took pictures of all my findings. Called Whirlpool safety line and documented all my findings with them. Turn gas off and disconnected electrical plug. Complete"
Near Austin, TX 78748
Leonardo
Job Details: 11/11/2019
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for light not working. Test unit and found burned out light bulb. Replaced light bulb test unit and unit test good job complete.
Near Leander, TX 78641
Jonathan S
Job Details: 11/11/2019
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer over heating and making thumping sound. Tested unit and found making rumbling sound and vibrating across floor. Removed dryer front and found object stuck between drum and front felt. Found a yellow liquid inside dryer towards front (see SD-QUICKPIC) Removed object and corrected felt. Assembled unit and tested. All tested good.
Near Austin, TX 78717
Lou
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "arrived on site to install previously diagnosed and ordered parts. Per techlines recommendations from previous tech, I removed and replaced the fan scroll and Evap cover. Used manufacturers approved silicone to seal gapping at the water lines. Tested operation and unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Thomas L.
Job Details: 11/11/2019
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to repair unit for the two rear burners going out on simmer. Found that the simmer setting was too low on the rear burners and the flames would go out. Adjusted simmer Heights The two rear burners. All burners now operate properly.
Near Georgetown, TX 78633
Al
Job Details: 11/11/2019
VENTHOOD KITCHENAID KVWB406DSS2 Arrived to inspect vent hood issues.Powered the unit on and unit works properly.The customer wasn’t informed on how to get better airflow by simply opening the access door.All functions of the unit work properly.Job complete
Near Austin, TX 78744
Richard
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 Arrived onsite for the refrigerator not cooling. Upon inspection found that the refrigerator temperature is at 76 degrees. Freezer temperature is at 76 degrees. All fans are working except that the damper door did not open when testing. Will need to replace damper door on return visit. Took compressor compartment cover off and the piercing valve was hooked to the low side line and leaked all freon out. Compressor did come on but no Freon in the system. Customer stated that this refrigerator was floor model. Ordering compressor and UI drier. ; ordrng 1 CNOTE (2 HOURS NEEDED FOR REPAIR ) and 1 CNOTE (SEALED SYSTEM TECH NEEDED FOR REPAIR ) and 1 W10507884 (compressor) and 1 WPW10143759 (dryer)
Near Austin, TX 78737
Kevin
Job Details: 11/11/2019
DRYER GE GTD33EASK0WW "Arrived on site and set dryer to run on a time cycle and sound with vent hose attached dryer is reaching 258° when elevators on. Removed vent hose and found dryer is now reaching 196°. Excessive temperature is due to lack of air flow and recommended that vent to the exterior of the home be cleaned/cleared by a service to correct the issue.
Near Creedmoor, TX 78610
Robert
Job Details: 11/11/2019
WASHER MAYTAG MVWB835DW4 "Arrived on job for to replace parts. Replaced gearcase, clutch and valve. Tested unit, unit test good. No leaks at this time. Job complete"
Near Manor, TX 78653
Joseph C.
Job Details: 11/11/2019
RANGE WHIRLPOOL WFE510S0HS1 Arrived on site for “broken hinge” complaint. Inspected unit and found hinges twisted. Removed and replaced door hinges. Unit checks good.
Near Austin, TX 78727
Tyler B.
Job Details: 11/11/2019
WASHER WHIRLPOOL WFW9450WW00 "Arrived on site for unit loud in spring and f20. Spun tub and found loud bearing growl, found basket bent as well. Advised customer in finding and that entire tub assy would need replaced and would be over the cost of replacement.
Near Cedar Park, TX 78613
Lou
Job Details: 11/11/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics and tested. The unit motor was intermittent and I found that the water valve wasn’t dispensing much water into the tub. I removed and replaced the sump/motor assembly and water inlet valve and retested and the unit operated as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/11/2019
OVEN GE JT3000SF3SS Arrived on site for oven not operating and having error F-96. Customer had control board on hand. Performed diagnostics mode and tested unit. Found F96 error is for cooling fan. Removed control and tested voltage to cooling fan from control. Found 120 volts to fan. Per manufacturer recommends to replace fan and control sensorSchedule return on Wednesday the 13th. ; ordrng 1 WB26X31060 (FAN) and 1 WB27T11463 (board fan sensor)
Near Austin, TX 78705
Wesley
Job Details: 11/11/2019
DRYER WHIRLPOOL WGT4027HW0 Arrived onnsite and found that needed wire was not included in the harnesses ordered. Spoke with KB. Ordering dryer harness to repair. KB understands details of failure. Please send KB. ; ordrng 1 KB (SEND KB) and 1 W11177745 (DRYER HARNESS)
Near Austin, TX 78717
Paul
Job Details: 11/11/2019
REFRIGERATOR FRIGIDAIRE FGHB2868TD4 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I added the funnel housing gasket and installed the fill tube kit. I did verify the existing fill tube was plugged with about 3/4” of ice. Call complete.
Near Cedar Park, TX 78613
Lou
Job Details: 11/11/2019
WASHER LG WT7200CW "arrived on site to install previously diagnosed and ordered part. Due to the drain pump failure, I removed and replaced the drain p7mp and tested the unit. Unit filled with water, drained the water then agitated and spun as designed. I placed the drain hose approximately 6 inches into the drain pipe and ziptied the hose to the hot water hose to secure it. Contacted the customer to advise that I was finished with the repair and they advised to leave the garbage door open as they were on their way home. No water leaks observed during service, job completed."
Near Austin, TX 78759
Wesley
Job Details: 11/11/2019
WASHER WHIRLPOOL WTW5840BW0 Arrived onnsite and found dead control. Replaced control. Charged in full.
Near Austin, TX 78746
Luis
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 "Arrived on site to install freezer door. Removed faulty door installed new freezer door tech support recommended. Checked door seal remolded gasket door sealing correctly. Tested dispenser working,checked ice container good. Unit working g as designed"
Near Horseshoe Bay, TX 78657
James
Job Details: 11/11/2019
WASHER WHIRLPOOL WFW5620HW0 Arrived on site and found water pouring out of dispenser. Installed new dispenser assembly and raised front of unit. Tested for leaks and found no leaks after repair. Job complete
Near Bee Cave, TX 78738
Brandon
Job Details: 11/11/2019
COOKTOP WHIRLPOOL WCG97US6DS00 "Needs front left burner assembly with ignitor clip, ignitor is loose and not in correct place on FL burner. ; ordrng 1 8286863 (clip) and 1 W10597166 (holder-orf)"
Near Lakeway, TX 78734
Andy
Job Details: 11/11/2019
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for dishwasher door issues. Inspected unit and found outer panel and inner door is damaged as well as kick plate. Contacted office and was made aware cosmetic is under warranty. Ordering needed parts and will return Friday 11/15/19; ordrng 1 W10861000 (DISPENSER ) and 1 W10909064 (PANEL ) and 1 W10909682 (NAMEPLATE ) and 1 W10919271 (INNER DOOR )
Near Hutto, TX 78634
Paul
Job Details: 11/11/2019
DISHWASHER LG LDP6797ST Arrived onsite for the dishwasher that will power on and not run then turns off. I found the door latch failing intermittently. The door latch needs to be replaced. Ordering AGM76149901 PARTS ASSEMBLY. RS for Thu 11/14.; ordrng 1 AGM76149901 (PARTS ASSEMBLY)
Near Austin, TX 78757
Andy
Job Details: 11/11/2019
WASHER MAYTAG MVWB450WQ1 Arrived on site for washer error code and not operating. Tested and inspected unit and found RPS sensor unplugged. Plugged in and tested unit. All operations are normal. No water leaks present at time of service.
Near Cedar Park, TX 78613
Jonathan S
Job Details: 11/11/2019
WASHER WHIRLPOOL WTW8240YW0 Arrived on site for washer leaking durning cycle. Inspected unit and work area. Found rust on left side by bleach dispenser. Performed diagnostics and ran spin cycle and found bearing making grinding sound. Found on control selection knob not working properly. Inspected bearing and found oil leaked from bearing. Found major rust under washer top by left hinge. Quote is for repair of failed bearing .
Near Round Rock, TX 78681
Tyler B.
Job Details: 11/11/2019
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site for tube replacement for door not closing properly. Removed unit and swapped all parts to new tub, added new hinges, was able to remove pump and motor but locking clip had broke. Replaced pump and motor, added new brackets to tub. Reinstalled unit. Door now full closing and running properly. No leaks on site"
Near Killeen, TX 76543
Arthur B.
Job Details: 11/11/2019
REFRIGERATOR KITCHENAID KBFC42FTS02 "Arrived onsite for customer complaint of built refrigerator not cooling both sections, when arrived, found unit turned off. Attempted to turn unit on and found UI will click on and off along with compressor. Advised customer unit will need new control board assembly to allow proper diagnosis.
Near Austin, TX 78738
Brandon
Job Details: 11/11/2019
REFRIGERATOR GE PYE22KSKSS "Arrived on site for customer complaint of noise issues, found evap thermistor was not connected to evap causing defrost issues, I reconnected thermistor and defrosted fan and ice build up, unit tested good."
Near Austin, TX 78734
Andy
Job Details: 11/11/2019
RANGE GE JS750DF3WW Arrived on site for range with front right burner issues. Tested and inspected unit and found failed burner. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Round Rock, TX 78681
Paul
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRF991BOOM01 Arrived onsite for the refrigerator that’s not cooling in the freezer properly and has no ice or water dispenser functions working. I found the unit cooling when I arrived and the freezer was at 12 degrees. I found the condenser coil packed with hair. I removed the hair and the temp dropped to 0 degrees. I found the UI shorting out on certain selections. I skyped the office and got authorization from SC for the control kit. I installed the control kit and tested the unit. The UI was working and the dispenser functions but none of the sealed system would come on. I found the deli UI shorted out. I disconnected the deli UI and tested the unit and it was working as designed. I got authorization again from SC and replaced the cover. The unit is working as designed. There were no water leaks present at the time of service. Call complete.