Service History 781 - Appliance Express

Near New Braunfels, TX 78130

Noah D

Job Details: 02/23/2021

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect fridge for not making ice, upon inspection found the Icemaker not turning on diagnostics, replaced switch and UI, no change found. Ordering control and Icemaker. Office to reschedule ; ordrng 1 W11130444 (ICEMAKER ) and 1 W11226382 (CONTROL )"

Near Austin, TX 78735

Kevin

Job Details: 02/23/2021

OVEN KITCHENAID KOSE500ESS05 Arrived on site and inspected oven and found thermal fuse has failed after a self clean. Will need to order thermal fuse and will also bring back TOD in case.; ordrng 1 WPW10709147 (Inner door) and 1 WP4449751 (Tod) and 1 W11204568 (Fuse)

Near Wimberley, TX 78676

Richard

Job Details: 02/23/2021

REFRIGERATOR FRIGIDAIRE LGHB2867PF3 Arrived onsite for the refrigerator ice maker not making ice and frost build up inside freezer . During testing found that that there is an air leak inside the ice maker air duct assembly causing ice build up on the back liner which is causing the ice maker to not work properly. Also found that the the freezer evaporator cover has ice build up . There is a defrost issue. The air duct cover is broken as well. Ordering parts and office to schedule ; ordrng 1 242093501 (Air duct assembly) and 1 242232701 (Wire harness cover) and 1 5304493604 (Ice box fan) and 1 241509402 (Freezer evap fan) and 1 240597203 (Temp sensor) and 1 242046001 (Defrost thermistor) and 1 5303918410 (Defrost heater)

Near Canyon Lake, TX 78133

Andrew

Job Details: 02/23/2021

WASHER GE WHDSR316G2WW "Arrived on site to test unit for leaking from underneath. Found shaft assembly was needed. Upon further investigation found unit needs tub, basket, tub seal, hub, hub nut, shaft assembly and tub seal to fix issue. Office to reschedule. ; ordrng 1 WH02X10032 (seal tub) and 1 WH02X1193 (HUB NUT) and 1 WH45X10024 (tub x-large) and 1 WH45X10027 (hub) and 1 WH45X10059 (basket ribbed energy)"

Near Temple, TX 76502

Tyler

Job Details: 02/23/2021

WASHER GE WBSR3140G5WW Arrived on site to install previously diagnosed parts upon installing the new timer in the suspension rods I was able to quickly retest the units verify that most of the functionality was working as designed but I found that the front and back aprons are also starting to bend from previous weird tear that the support rods connect to causing the washer to lower farther to the ground and need it as well and I also found that although the timer has brought back full functionality that if the timer shut off midway through the cycle for any given reason the unit would go into a wild agitated state agitating back-and-forth very oddly instead of shutting off and I was able to trace the shore issue back down to the motor. The problem with this is it can cause some more wear and tear on the newly installed timer so it would be best for us to bring a back up time or just in case this one is damaged from the motor. I need to get further HS approval in order to complete repa

Near Georgetown, TX 78633

Wesley

Job Details: 02/23/2021

OVEN KITCHENAID KODE300ESS02 Arrived onsite and found unit found unit had reset itself to Celsius. Advised customer on correction. Changed to Fahrenheit. Unit is now operating as designed.

Near Georgetown, TX 78633

Wesley

Job Details: 02/23/2021

DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite and found unit operating without wash motor ever coming on. Ordering sump and motor to repair. Verified wiring is working properly. ; ordrng 1 W11085683 (Sump and motor)

Near Waco, TX 76710

Jonathan M

Job Details: 02/23/2021

REFRIGERATOR WHIRLPOOL WRT519SZDM05 "Arrived on site for refrigerator thats freezing items in her refrigerator section. Inspected unit and work area. The customer advised that when her stuff was freezing she had her refrigerator and freezer are both stuffed with items. However since shes remove some stuff, the stuff has thawed out and she hasnt had any further issue. She did still want the unit checked into. Unit was seemingly working as designed and there was no evidence of a defrost issue. Advise customer against overloading unit or blocking airflow to avoid further issues. Call complete ."

Near Waco, TX 76708

Jonathan M

Job Details: 02/23/2021

WASHER GE WCVH6800J0MS "Arrived on site for a washing machine that is leaking. Inspected unit and work area. Customer advised that as soon as she turned the washer on and it begins to fill, it leaks pretty substantially. Disassembled unit and found the rubber hose on the plastic dispenser drop was not seated correctly and it was causing it to leak from there around the Bello and onto the floor. Corrected rubber fitting and tested unit three times. Unit is not working as designed. Call complete."

Near Wimberley, TX 78676

Richard

Job Details: 02/23/2021

MICROWAVE WHIRLPOOL WMH53520CS6 Arrived onsite for the microwave not working. During testing found that error code F1E4 ACU failure. Office to reschedule ; ordrng 1 W11100597 (Control)

Near Killeen, TX 76542

Job Details: 02/23/2021

WASHER ROPER RTW4516FW2 "Arrived on site to install previously ordered part.Removed and replaced the drain hose,unit now operating properly without leaking.Customer satisfied.Job complete"

Near Moody, TX 76557

Jonathan M

Job Details: 02/23/2021

WASHER ELECTROLUX EIFLS55IIW1 Arrived on site for a washing machine that needs a motor control the customer already purchased and needs installed as well as putting it back together from previous service. I inspected unit and work area. Replaced motor control and reassembled unit. Tested unit in a quick wash cycle the unit filled agitated Spohn and drained as designed with no leaks. Unit is working as designed.

Near Killeen, TX 76541

Job Details: 02/23/2021

DISHWASHER GE GSD5330D00WW "Arrived on site and inspected dishwasher leaking.Customer advised the unit creates a lot of foam, which turns into water and leaks from the unit.I found the customer is using highly concentrated pods which are creating the foaming issues.Unit drained properly and washed properly.No parts needed Job complete"

Near Temple, TX 76504

Tyler

Job Details: 02/23/2021

REFRIGERATOR WHIRLPOOL WRT3L1SZYB00 Arrived on site for refrigerator not cooling properly after previous repair upon arrival I checked freezer temperatures and found them to be at 18° I also found that the evaporator coil was frosted over even less than the original visit but the unit this time was not going in to defrost too soon and showed none of the same symptoms as before I did however find a odd vibration of noise coming from the inner cavity behind the evaporator coil but could not pinpoint what was causing it and nothing externally or visually appeared to be the issue. I also found that the dryer on the back as well as hi sideline had no heat transfer whatsoever in the cold even though the fridge Ive been running for days straight the amperage to the compressor is .33. ; ordrng 1 W10233960 (Compressor kit) and 1 WPW10314205 (Evap coil) and 1 Wpw1014375 (Uv drier) and 1 W10913906 (Access valve (coupler))

Near Lago Vista, TX 78645

Lou

Job Details: 02/23/2021

RANGE KITCHENAID KSEG700ESS3 "Arrived on site to inspect range error codes. Upon further inspection, I placed the unit in diagnostics and checked error codes and found none. Tested the cooktop burners and all are functioning properly. Tested the oven and it is functioning properly. Removed the console and checked the wiring harness and UI ribbon and all check good. Contacted customer and they advised that the owners complaint is that the console is too sensitive. I advised the customer that the touch screen is normal. They requested to check oven temps. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. The average temp was 343 degrees. I calibrated the unit +10 degrees to offset the temps to 353 degrees. Job completed."

Near Moody, TX 76557

Jonathan M

Job Details: 02/23/2021

REFRIGERATOR GE GSE25GGHBCWW "Arrived on site for refrigerator thats not cooling. Inspected unit and work area. Found unit evaporator fans running when the unit is plugged in but the compressor not running. Found a three in one starting device installed from a previous service with wires spliced onto the three and one starting device. Unable to determine if the issue is with a starting device issue or a compressor issue. Tried to research the lower harness needed for the repair and was unable to find a part number. Spoke to SR and was advised that because theres no part number, there may not be a part able to be replaced.Ordering start device, capacitor, and harness and office will need to contact customer for a return visit if authorization is given and parts are found.; ordrng 1 RESEARCH (LOWER HARNESS) and 1 WR08X21100 (START DEVICE) and 1 WR55X24064 (capacitor)"

Near Temple, TX 76502

Tyler

Job Details: 02/23/2021

WASHER WHIRLPOOL WFW9750WW01 Arrived on site for washer making a noise during during use and banging around a lot. Upon arrival customer was able to verify with me that the issue would happen a lot during spin and then eventually she noticed that the pedestal was also starting to fill underneath the washer after the issue began. Upon further diagnosis I found that the support rods were indeed going bad on the front load washer but this has led to too much where on the pedestal underneath and the pedestal is holding on by a thread at this point and is not readily accessible to allow for a proper repair done unless the pedestal is completely replaced with a two-man job. Office will need to get a hold of AIG warranty and let them know that they will need a new pedestal for the washer in order to also safely repair the suspension rods; ordrng 1 Unknown (Pedastool shelf research and aig autho needed)

Near Austin, TX 78759

David Z

Job Details: 02/23/2021

WASHER WHIRLPOOL WTW5000DW3 Arrived on site to diagnose washer that is not running. On arrival customer said it just makes noise if you plug it in. Started unit and could hear drain pumping running. Reset unit by holding down cancel to make drain stop. Drain stopped. Retested and ran through diagnostic cycle and regular cycle to verify operation. All is working as designed and not stuck in a drain loop. Call complete.

Near New Braunfels, TX 78132

Andrew

Job Details: 02/23/2021

WASHER WHIRLPOOL MVWB765FW3 "Arrived on site to test unit for little or no water. Found valve receiving proper voltage but not opening up completely on cold side and hot side was not opening at all. Replaced valve, tested unit, unit works good. No leaks detected.

Near Salado, TX 76571

Tyler

Job Details: 02/23/2021

RANGE WHIRLPOOL WFG510S0AS2 Live on Cipro range not allowing baking setting to turn on properly. Upon arrival I found that the DSI module was resending the proper voltage down to the igniter but upon further inspection underneath the unit I found that the harness wire had just come loose office Parker itself ended up reconnecting wire but after inspecting the igniter itself also and finding that it was receiving current and ignoring the oven I also found that the amp draw was off and it would preheat but would no longer continue heating after the igniter been exposed to heat for more than 10 minutes. The igniter is also bent and warped tour degree that it was better for the igniter to be replaced high then replace ignitor and reassembled and tested the unit and verify the oven is preheating to 350° as designed with no fluctuations or issues.

Near Marble Falls, TX 78654

Cliff

Job Details: 02/23/2021

DISHWASHER KITCHENAID KDTE204EPA4 Arrived on site to diagnose a dishwasher that is not fully drying. Tested all parts and components and found no mechanical or electrical failures in unit. Advised homeowner on best cycles and options to run for best results. No further repairs are needed and no leaks were found at time of service.

Near Killeen, TX 76549

Job Details: 02/23/2021

OVEN GE JTP35SM2SS Arrived on site and inspected wall oven locking after reaching 350 degrees.Tested unit from 350 to 500 and unit never malfunctioned.Noticed the self clean button is underneath the bake button and customer may have selected it by accident and caused the unit to lock.Unit works as designed.Job complete

Near Killeen, TX 76542

Tyler

Job Details: 02/23/2021

REFRIGERATOR FRIGIDAIRE LFUS2613LF0 Arrived on site for refrigerator not cooling or turning on. Upon arrival I found at the evaporator fan was running the condenser fan is running as well as a compressor and all the lights inside of the unit Were fully the functioning. Customer stated that this is truly happened after she had put a work order in but since then it has never once called. Contrl inspection I found that the evaporator cooler had absolutely no frost pattern on it whatsoever and was completely warm to the touch also found that there was no heat transference on the hi side line for the UV dryer I also noticed that there had appeared to be a previous sealed system job done at some point because it was a high side poor andalusite port installed within the compressor in the entire compressor area was caked in covered in black oil and after using UV light I was able to find there is a leak coming from inside the cavity

Near Austin, TX 78759

David Z

Job Details: 02/23/2021

DRYER WHIRLPOOL WED8500DC4 "Arrived on site to diagnose dryer that doesnt appear to be heating. Ran unit and could not feel any heat. Performed diagnosis on unit. Verified voltage at unit is good at 240. Disassembled and checked all safety devices, all checked good. Checked heating element and found element good. Checked centrifugal switch on motor good. Thermal fuse showing closed properly. Unit has an error for Ui stuck key. Ordering control and console to resolve, since control isnt sending voltage to element. Office to schedule when we can get control.; ordrng 1 W11116871 (Console) and 1 W11158453 (Control)"

Near Austin, TX 78703

Jacob

Job Details: 02/23/2021

REFRIGERATOR KITCHENAID KSSC42QVS02 Arrived onsite for unit not cooling in the refrigerator. Looked at unit. Found that the bottom baffle in the refrigerator will not open to allow for the air return. Ordered parts. Need to research the correct baffle that is used for the air return. Office to reschedule. ; ordrng 1 2302992 (spacer) and 1 WP2216112 (diffuser)

Near Georgetown, TX 78633

Wesley

Job Details: 02/23/2021

MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived onsite and found unit operating with misaligned door. Adjusted door to correct issue with door open error. Advised customer on venting system and other functional questions.

Near Round Rock, TX 78681

Andy

Job Details: 02/22/2021

WASHER DRYER n/a Arrived on site for dryer seal coming apart. Inspected and found door seal in good condition but coming loose off door. Added high heat adhesive as needed and reseated. Tested unit and all operations are normal. No other repairs are needed at this time.

Near Georgetown, TX 78633

Lou

Job Details: 02/22/2021

WASHER WHIRLPOOL MVW7232HC0 "Arrived on site to inspect washer end of cycle tone not working. Upon further inspection, customer advised that the end of cycle tone stopped working and they unplugged the unit and its intermittent. I placed the unit in diagnostics and checked for error codes and found none. Continued with testing and the unit operated as designed. I turned the unit on in Normal wash and changed the tone sound and it changed with each decibel, but sounded as if it were fading out or scratchy. I tested the UI harness and it is good. I am ordering the console UI and office to schedule return service due to availability of part. No water leaks observed during service.; ordrng 1 W11478526 (Control UI)"

Near Bastrop, TX 78602

Andy

Job Details: 02/22/2021

RANGE DISHWASHER n/a And on site for dishwasher not draining and loose rack. Tested and inspected unit and found disposal knock out not knocked out and damaged stop. Knocked out disposal knock out and removed failed stop and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Hutto, TX 78634

Andy

Job Details: 02/22/2021

DISHWASHER WHIRLPOOL WDF560SAFM2 Arrived on site for dishwasher still leaking. Took door apart and found water stains on inside of door under dispenser due to leaking dispenser. Removed failed dispenser and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service. Advised customer to keep close eye on unit to be safe to avoid water damage risk.

Near Austin, TX 78746

Leonardo

Job Details: 02/22/2021

MICROWAVE KITCHENAID KMCS1016GSS1

Near Georgetown, TX 78633

Lou

Job Details: 02/22/2021

WASHER WHIRLPOOL MVWX655DW2 "Arrived on site to inspect washer not working. Upon further inspection, I found the unit unplugged. Plugged it in and the drain pump came on. I pressed and held the start button for approximately 10 seconds and the drain pump turned off. Placed the unit in diagnostics showing error codes F8E1 & F0E5. Cleared the codes and continued with testing. Unit operated as designed. I manually tested the water flow due to recent freezing temps and manually tested agitate and spin. Unit continued to operate as designed. Customer advised they have a water softener. I made recommendations for use & care as well as detergent use. No water leaks observed during service, job completed."

Near The Hills, TX 78738

Leonardo

Job Details: 02/22/2021

MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site to test unit for fan not working correctly. Removed fan and test fan and put new fan back test unit and unit test good.

Near Austin, TX 78739

Luis

Job Details: 02/22/2021

REFRIGERATOR KITCHENAID KUBR304EBS02 Arrived on site for a damaged door. Installed new door checked door seal good.

Near Dripping Springs, TX 78620

Luis

Job Details: 02/22/2021

REFRIGERATOR KITCHENAID KSC24C8EYY04 "arrived on site for cooling complaint. Removed wall thermistor cover found wire connections exposed and other connector easier removed,installed correct connectors to wires replaced evaporator thermistor,changed defrost setting to basic. ; used 1 W10316760 (Thermistor) from stock"

Near Austin, TX 78727

David Z

Job Details: 02/22/2021

WASHER WHIRLPOOL MVWX655DW "Arrived on site to diagnose washer that was leaving a musty smell on clothes. On arrival customer showed me some slightly spotted clothes. Could not find any unusual odors coming from the unit. Ran unit and everything tests good. Water flow is great, no problems that I could see. Advised customer about the normal standing water under the basket and to run Affresh to clean. A normal cleaning should resolve issues as unit has never been cleaned and there are no mechanical problems present. Advised customer on use and care. Call complete."

Near Austin, TX 78738

Leonardo

Job Details: 02/22/2021

DISHWASHER KITCHENAID KDTE304GPS1 Arrived on site to test unit for unit not starting. Test unit and found latch not working correctly not sensing door closed. Replaced latch test unit and unit test good job complete.

Near Round Rock, TX 78665

Andy

Job Details: 02/22/2021

REFRIGERATOR FRIGIDAIRE FGFU19F6QFD Arrived on site for Freezer ice maker and light issues. Upon arrival customer informed that issue is ice maker is not making much ice. And found lights to be working. Tested and inspected unit and found failed ice maker. Ordering needed part. Office to schedule return trip. Authorization needed.; ordrng 1 241798231 (Ice maker) and 1 242252603 (Valve) and 1 Seenote (Office to schedule) and 1 Seenote (Authorization needed)

Near Austin, TX 78744

Luis

Job Details: 02/22/2021

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for no cool complaint. Checked temp reading in freezer and fresh food,temps reading 36° and 0° per customer unit will work then unit will completely defrost. Replaced main control; used 1 WPW10503278 (Control elect) from stock"

Near Liberty Hill, TX 78642

Lou

Job Details: 02/22/2021

DISHWASHER JENN-AIR JDTSS244GL0 "Arrived on site to inspect dishwasher toeplate damage. Upon further inspection, I found the toeplate missing a screw and was getting caught at the bottom of the unit door and was badly bent. I removed and replaced the toeplate with the part that the customer provided that they received from Whirlpool. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

Near Round Rock, TX 78665

Kayman

Job Details: 02/22/2021

REFRIGERATOR WHIRLPOOL WRS588FIHV Arrived onsite for refrigerator losing cool. Upon inspection I found the FC=0 and the RC=35. The customer stated that they had packed the unit full of food when it stopped cooling. When they removed the food the unit restored to proper temps. I explained that they more than likely overloaded the unit and blocked airflow to the RC. I advised them to monitor the unit but as of now the unit is working as designed. No leaks were detected during time of service. Job complete.

Near Austin, TX 78746

Leonardo

Job Details: 02/22/2021

DISHWASHER KITCHENAID KUDT03FTSS0 Arrived on site to test unit for door falling. Test unit and found broken Door link on right side. Replaced door links . Test unit and unit test good job complete.

Near Dripping Springs, TX 78620

Luis

Job Details: 02/22/2021

REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for door issues. Found mullion heater not entering housing enclosure raised mullion heater,tested door operation unit working as designed."

Near Austin, TX 78744

Leonardo

Job Details: 02/22/2021

DISHWASHER WHIRLPOOL WDF330PAHS5 Arrived on site to test unit for no power. Test unit and found black wires not connected wire nut was off at junction. Secured black wires test unit and unit test good job complete.

Near Harker Heights, TX 76548

Tyler

Job Details: 02/22/2021

WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washer making a screeching noise and go to the customer. But arrival I ran a diagnostics check but could not verify any error codes that were stored on the unit customer stated that they were heres a noise during the very beginning of the sensing cycle as well as the end of the wash towards the beginning of the spin cycle upon running a manual diagnostics test I found that the actual waiter was some times having a hard time shifting over into spin mode and calls and resistance on the cam and the gear case I was able to replace the cam assembly as well as the shifter assembly and read some of the unit and verified doing another man or diagnostics test that the unit is no longer squealing and its function as designed.

Near Austin, TX 78739

Luis

Job Details: 02/22/2021

REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for no ice.ran diagnostics s icemaker sensor reading open ordering a new icemaker ; ordrng 1 W11284458 (Icemaker)

Near Copperas Cove, TX 76522

Job Details: 02/22/2021

REFRIGERATOR GE GSH25JFXNBB "Arrived on site and inspected side by side refrigerator not cooling.Accessed the main board and observed a charred mark on the main board.I photographed the unit and also the charred mark.Ordering the main board and will return with all previously ordered parts.Office to schedule return services due to part availability.Needs more work.; ordrng 1 WR55X10942P (BOARD, MAIN CONTROL)"

Near Belton, TX 76513

Tyler

Job Details: 02/22/2021

REFRIGERATOR KITCHENAID KBFS25EWMS10 Im on site for refrigerator needing a previously diagnosed reservoir tank for water dispenser. Upon arrival I was able to re-diagnose and confirm that the reservoir tank was indeed frozen over by the water valve filter and housing assembly Were all functioning as designed I went ahead and replace the water reservoir as diagnosed and reassembled and tested unit and verify that the dispenser is now fully functioning as designed call complete

Near Georgetown, TX 78626

Andy

Job Details: 02/22/2021

WASHER WHIRLPOOL WFW5620HW0 Arrived on site for washer not completing cycles and not letting enough water in. Tested and inspected unit and found failed valves not allowing water in. Unit is stacked and in tight spot. Will need 2 man 2 hour job. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 Seenote (2 man job) and 1 Seenote (2 hour job) and 1 Seenote (Office to schedule)

Near Leander, TX 78641

Justin

Job Details: 02/22/2021

OVEN WHIRLPOOL WOD51EC0HS02 Arrived on site for UI not making chime when pressing buttons. Upon further inspection I found intermittent chime issues with console and the buttons would stick and not allow you to function unit. I powered off unit at breaker and installed new console. I tested unit after and it is now working as designed. Call complete.

Near Round Rock, TX 78664

Kayman

Job Details: 02/22/2021

MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived onsite for wall oven not responding to touch and not heating properly. Upon inspection I found the unit frozen and not responding at all. I cycled the power and confirmed the unit to be connected to WiFi but the customer did not have the app downloaded. I found a stored error code of F1E4. I confirmed the interlocks working as designed. I am ordering the micro control (W11110951) main control (W11261167) and console(W11297728) for the repair returning with fan motor (W10838964) just in case. Office to R/S due to part availability. ; ordrng 1 W11110951 (Micro control) and 1 W11297728 (Console) and 1 W10838964 (Fan motor)

Near Austin, TX 78738

Luis

Job Details: 02/22/2021

REFRIGERATOR KITCHENAID KSSC48QTS03 Arrived on site for water dispenser leaking. Tested dispenser found no leaks from dispenser cleaned spigot out

Near Austin, TX 78733

Luis

Job Details: 02/22/2021

REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on sote for light issues. Found upper fresh food leds dim,right side freezer led dim and led above icemaker off,diagnosed a defective led module replaced led module in freezer section above icemaker all leds working as designed.; used 1 W11462342 (Led module) from stock"

Near Austin, TX 78738

Leonardo

Job Details: 02/22/2021

DISHWASHER KITCHENAID KDTE204ESS1 Arrived on site to test unit for unit not washing correctly. Test unit and found feed tube not connected to sump when technician replaced sump. Secured tube feed test unit and unit test good job complete.

Near Round Rock, TX 78681

Andy

Job Details: 02/22/2021

WASHER WHIRLPOOL WTW5105HW0 Arrived on site for washer humming noise. Upon arrival found unit unplugged with some water in it. When plugged in unit trys to drain but can not due to failed drain pump. Removed failed drain pump and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Round Rock, TX 78665

Kayman

Job Details: 02/22/2021

DRYER MAYTAG MGD6230HW0 Arrived onsite for dryer making scratching noise. Upon inspection I found the unit making a ticking or scratching noise while spinning. I accessed the blower wheel and found it cracked. I replaced the wheel and tested the unit. The unit no longer makes a scratching noise and is working as designed at this time. No gas leaks detected during time of service. Job complete.

Near Leander, TX 78641

Justin

Job Details: 02/22/2021

REFRIGERATOR WHIRLPOOL ED5FHAXSB02 Arrived on site for refrigerator with no cool. I tested temps and found RC at 36°F and FC temps at 40°F. I found no frost build up on evap. I left the door open for a while and then set temp at lowest setting for FC. The evap fan and compressor then turned on almost immediately. I found voltage to the thermostat indicating a bad thermostat. I replaced thermostat and unit turned on and started cooling down. I advised customer it could take 24-48 hours to get to temps and start making ice again. I also vacuumed a thick layer of dust off of condenser. Call complete.

Near Georgetown, TX 78628

David Z

Job Details: 02/22/2021

DISHWASHER KITCHENAID KDTE104ESS3 "Arrived on site to diagnose dishwasher that is not running or pumping. Checked error codes and found none present. Ran unit in diag mode. Can hear the diverter just spinning and clicking and will not lock in or start the cycle. Ordering sump and motor. 0 stock avail, office to schedule when we can get one. ; ordrng 1 WPW10605057 (Sump and motor assy)"

Near Georgetown, TX 78626

Andy

Job Details: 02/22/2021

WASHER WHIRLPOOL WTW5100HW0 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Lampasas, TX 76550

Job Details: 02/22/2021

WASHER WHIRLPOOL WTW8500DC0 "Arrived on site and inspected washer for unit not filling with enough water.Ran diagnostics and found several error codes (overload, stuck button, off balance load, shifter failure)Customer advised she makes quilts and feels not enough water gets into the unit to wash her clothes efficiently.Unit passed diagnostics test Also advised customer on AFFRESH for washer tablets required by manufacturer and to clean unit monthly.Unit working as designed.Customer satisfied Job complete"

Near Leander, TX 78641

Justin

Job Details: 02/22/2021

REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site to install previously diagnosed parts. I installed the new ice maker and ran test 120 in diagnostics. Ice maker rotated to ice break position and got stuck again. Ordering new IM and all controls to unit, for control might be calling IM to ice break position but not calling it back. Unit covered with parts concession KURTVURAP1. Office will have to reschedule. ; ordrng 1 W11450890 (Control) and 1 W11330486 (Inner door UI) and 1 W11442053 (Outer door UI) and 1 W11115534 (Ice Maker)"

Near Austin, TX 78726

David Z

Job Details: 02/22/2021

WASHER WHIRLPOOL WFW8640BW1 "Arrived on site to assist with washer drain issue. Customer showed me they had pulled the unit out and hose had a broken bracket and was not in the ground. The drain in the laundry room is in the floor behind the unit. Advised customer we just need to plug the hose into the hole. Reseated it and moved unit back and tested unit. Verified unit is properly draining and working as designed.

Near Leander, TX 78641

Justin

Job Details: 02/22/2021

OVEN JENN-AIR JJW2830DS01 Arrived on site for wall oven throwing F2E1 error code for stuck key. Upon further inspection I found the error code would continue to flash and would not allow you to operate unit. Customer stated it occurred after a power outage. I got unit into diagnostics mode resetting control. I manually activated each component and found all relays turning on and functioning as designed. I found only the stored error code F2E1. I cleared error codes. I took unit out of diagnostics and error code was no longer generated. Just to make sure I cycled power at breaker for 2 minutes and turned it back on. Unit was still not throwing error codes. I then preheated both lower and upper oven to make sure it reached temps without the error code F2E1 generating again. The error code never came back. Unit is now working as designed.

Near Georgetown, TX 78633

Lou

Job Details: 02/22/2021

RANGE WHIRLPOOL WFG320M0BB0 "Arrived on site to inspect range cooktop gas smells. Upon further inspection, the customer advised that they can smell gas primarily on the left side when the unit is not in use. I removed the control panel and knobs and when I removed the panel, there was a faint smell of gas. I found that the gaskets between the valve and manifold on the two left valves and the right front valve were dissolving. ; ordrng 1 W10512763 (Manifold) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Near Andice, TX 78628

Lou

Job Details: 02/22/2021

MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to inspect microwave getting too hot. Upon further inspection, I placed of cup of room temp water in the unit to test temp output. When I pressed start, I found the turntable not turning. I pressed the button to turn the turntable on and it continued to fail. When I inspected the turntable motor, I found the red and blue wires of the turntable harness were damaged and had shorted out on the bottom vent panel. I attempted to re-wire the harness but could not due to lack of wire. I advised the customer of my findings and m ordering the main harness and main control (just in case). Unit was left unplugged for safety. Office to schedule return service due to the availability of parts. ; ordrng 1 W11350916 (Main harness) and 1 W11342846 (Main control)"

Near Temple, TX 76504

Tyler

Job Details: 02/22/2021

FREEZER MAYTAG MBF2258FEZ05 Arrived on site for a fridge raider frosting up in the freezer. I thought arrival customer stated that they notice the icemaker quit working roughly around the same time they lost power in the fridge for over a day and they also noticed that since they got in the fridge that the freezer door did not seem to be closing properly or aligned with the bridge correctly. Upon further inspection I found that the frost buildup in the freezer was due to the fact that the freezer door was not sealing all the way because it was off track and this was causing cold air to escape the freezer not allowing the icemaker also run. I was able to realign the door on the glide rails that it is mounted to it was able to verify with 100% accuracy that the door is now selling fully with no air leaks whatsoever and if the icemaker still harvesting as designed. Informed customer to take a few hours in the freezer to reach its current temperature it said too. Call complete

Near Austin, TX 78731

David Z

Job Details: 02/22/2021

REFRIGERATOR KITCHENAID KSSC48QTS00 Arrived on site to install control to resolve no cool and electrical issues. Installed rebuilt control and retested unit. Compressor came on and unit is now cooling. Checked control panel and it is responsive and lights are on. Unit has begun cooling. All is now working as designed. Call complete

Near The Hills, TX 78738

Leonardo

Job Details: 02/22/2021

COOKTOP WHIRLPOOL JED3536GB01 Arrived on site to replace cooktop. Replaced cooktop test unit and unit test good.job complete.

Near Hutto, TX 78634

Andy

Job Details: 02/22/2021

DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site to install previously diagnosed drain pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Leander, TX 78641

Justin

Job Details: 02/22/2021

WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for an unresponsive washing machine. Upon further inspection I found UI completely unresponsive. I found proper voltage at the wall and at ACU, but no voltage going to UI. This indicates a bad ACU. Coming back to install ACU and bringing UI just in case. Office to reschedule. ; ordrng 1 W11322905 (ACU) and 2 AUTHO (autho on ACU and Console)s"

Near Austin, TX 78750

David Z

Job Details: 02/22/2021

DISHWASHER WHIRLPOOL KUDS01DLSP0 "Arrived on site to diagnose dishwasher that was full of water. On arrival customer told me that after water had been restored to their house they had seen the DW filling up. When restored water pressure was low for some time. When I checked the unit and powered the valve on, I didnt see he seep anymore. Ran through diagnostic and unit filled properly and I dont see a run. With pressure being low, there was not enough water pressure to hold the solenoid valve closed. Unit is running fine, and I could not verify a drip after powering on.

Near Georgetown, TX 78628

Lou

Job Details: 02/22/2021

WASHER WHIRLPOOL WTW8500DC0 "Arrived on site to inspect washer off balance error code. Upon further inspection, I placed the unit in diagnostics showing error codes F6E2, F5E2, F5E3, F5E4 and F2E1. Cleared the codes and continued with testing. Unit is operating as designed. I tested the key activation and encoder test and the unit passed. I tested the lid lock and it failed. Following the tech sheet, I tested the main control and lid lock and both failed.; ordrng 1 W10812418 (Main control) and 1 W10861642 (Latch assembly) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Near Pflugerville, TX 78660

Kayman

Job Details: 02/22/2021

DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher leaking from underneath. Upon inspection I was not able to recreate a leak. I found the unit a little out of level favoring the front. I leveled the unit but still no leaks. I explained proper loading and soap usage or this unit to perform correctly. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

Near Lampasas, TX 76550

Job Details: 02/22/2021

DRYER WHIRLPOOL MED6230HW0 "Arrived on site and inspected dryer only sensing and turning on for 3-5 seconds.Confirmed the complaint and suspected the motor to be the issue.Disassembled, removed and replace both the motor and the main control.Reassembled and the units Id the same thing.I checked and rechecked the harness plug at the motor and all was connected properly.Checked for voltage drop when starting the unit but the voltage drop didnt occur.Ordering the main harness and will return with all previously ordered parts.Office to schedule return services due to part availability.Needs more work.; ordrng 1 W11164044 (Main harness)"

Near Georgetown, TX 78633

Lou

Job Details: 02/22/2021

COOKTOP KITCHENAID KCGS956ESS02 "Arrived on site to inspect cooktop burners not igniting. Upon further inspection, I tested the burners and found the far right front and rear burners with the wrong burner caps. Customer had cleaned the cooktop and didnt put the caps back on properly. I placed the caps on the correct burners and retested and unit is operating as designed. I made recommendations for use and care. No gas leaks detected during service, job completed."

Near Leander, TX 78641

Justin

Job Details: 02/22/2021

OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site for wall oven not turning on at all. I cycled power at breaker and unit still did not turn on. I gained access to thermal fuse and found it open.; ordrng 1 WPW10545255 (Fuse)

Near Leander, TX 78641

Justin

Job Details: 02/22/2021

WASHER MAYTAG MHW5500FC1 Arrived on site for washing machine with clamp fallen off. Upon further inspection I found the door bellow torn and needing to be replaced. The clamp fell off but is fine. Ordering bellow and will need to return to install. Office to reschedule. ; ordrng 1 WPW10237499 (Door Bellow)

Near Andice, TX 78628

Lou

Job Details: 02/22/2021

OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven not heating. Upon further inspection, the customer advised that they had done a self clean and the unit stopped heating on Bake. I pulled the unit and got access to the main control and tested voltage at the PX1-1 to PX3-2 and got 249V, but while testing the relay clicked and I lost voltage. Placed unit in diagnostics and checked error codes and found F6E4. Removed and replaced the main control and retested and unit is operating as designed. Cleared the error code. Job completed."

Near Temple, TX 76502

Tyler

Job Details: 02/22/2021

DISHWASHER KITCHENAID KUDS30FXBL8 on site for dishwasher the customer stated the water inlet valve is cracked upon arrival the customer wanted to inform us that the plumbers that they had previously doing work before arrival had removed the old inlet valve for the customer but in order to do so they had completely uninstall the dishwasher and they also added in a new cut off valve under the sink that did not allow for the water line to be reconnected to the hot water as it was intended I informed the customer that due to that hed have to get the plumber back out in order to fit a new waterline connection for the unit and I also recommended that they get a new stainless steel water fill line due to the fact that the old unit was copper and with how the plumbers previously shoved in the dishwasher things were not mounted properly and unit was crammed. I was able to install the inlet valve but reiterated to the customer that we were not able to test any further for leaks due to the miss

Near Harker Heights, TX 76548

Job Details: 02/22/2021

RANGE AMANA AER6303MFS2 Arrived on site and inspected range F1E0 board failure.Ran diagnostics and found the code was stored.The customer advised the unit doesnt go past 400 degrees.I set the unit at 400 and unit reached 400 without any issues.-SEE ADDED NOTE-Customer was around for diagnostics and observed the unit reach 400 degrees.Job complete

Near Waco, TX 76710

Jonathan M

Job Details: 02/22/2021

DISHWASHER WHIRLPOOL WDF590SAJM0 Arrived on site for a dishwasher that wont fill. Inspected unit and work area. Placed unit in service diagnostics and found an F4 E3 (motor not running) error code. Ran the unit through an auto test and found the unit filling but not recirculating. Unit will need a pump and motor for repair. ; saved tckt

Near Robinson, TX 76706

Jonathan M

Job Details: 02/22/2021

MICROWAVE WHIRLPOOL UMV1160CS9 "Arrived on site for a microwave that wont start. Inspected unit and work area. Found door strike on the door broken, not the interlock. Went to research door strike and found that part not listed in the parts breakdown. Unit shows that you have to order the complete door assembly to get those latches. Ordering door and office will need to contact customer about the reschedule date due to an out of stock part.; ordrng 1 W11282731 (door/mw)"

Near Bruceville, TX 76630

Jonathan M

Job Details: 02/22/2021

WASHER MAYTAG MVWX655DW2 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Customer had a load of clothes in the washer and had advised that she was told she was able to use the unit while the unit was still needing to be repaired. She has been washing clothes since our prior visit three weeks ago. Went to remove agitator and found the agitator completely seized onto the gear case. Attempted to remove with vice grips and flat head screwdrivers but was an able to get the agitator to move at all. Unit will need a complete rebuild for repair.Ordering washplate, inner basket, outer tub, filter, screws, and motor (just in case). We will turn with remaining parts. Office will need to contact customer about reschedule date due to out of stock and PSP items.; ordrng 1 W10752719 (basket) and 1 W10902814 (washplate) and 1 W11089264 (filter) and 1 W11219115 (TUB) and 1 W11497303 (MOTOR) and 1 WP8533928 (screw) and 6 WP8533953 (screw)s"

Near Robinson, TX 76706

Jonathan M

Job Details: 02/22/2021

WASHER MAYTAG MVWX655DW1 Arrived on site for a washing machine that wont finish out the spin cycle. Inspected unit and work area. Customer advised that whenever they finish the cycle that the clothes are wet and it doesnt appear they went through the spin cycle. They did advise that they can place the unit in a drain and spin to finish out the clothes but it wont finish on a normal cycle. Ran the unit through several tests and found a water valve not pulling in cold water. Replaced valve and tested unit. Unit is not working as designed. Call complete.

Near Copperas Cove, TX 76522

Job Details: 02/22/2021

OVEN GE RK746002AV Arrived on site and inspected 35 year old Hotpoint Single wall oven.Confirmed both bake and broiled elements were fully operational.Issue is with the main control.I photographed the bake element and broil element was also operating Needs more work Ordering research for parts availability ; ordrng 1 Researchforcontrolboard

Near Killeen, TX 76542

Job Details: 02/22/2021

OVEN WHIRLPOOL RBD305PRS00 Arrived on site and inspected a Whirlpool double wall oven locked and not allowing customer to open.Customer advised the malfunctioning began during the recent ice storm. She was baking chicken and power surged and locked the oven.I got the door unlocked and tested the unit and unit tested as designed.Job complete No parts needed

Near Waco, TX 76711

Jonathan M

Job Details: 02/22/2021

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for refrigerator thats not making ice. Inspected unit and work area. Customer advised that they have not been able to make ice for over a week. Ran the unit through diagnostics and tested the thermistors, evaporator fan, icebox fan, ice level sensor, and finally placed unit into the icemaker error codes. Found an E2 which indicated the motor lost position. Placed unit in a harvesting cycle and found the motor would not turn. Replaced the icemaker and tested the unit again in the harvest cycle. Found the unit spun and operated as designed. Filled icemaker and unit is working as designed. Call complete."

Near Waco, TX 76712

Jonathan M

Job Details: 02/22/2021

WASHER GE WTW5300VW2 "Arrived on site for a washing machine thats not spinning out clothes all the way. Inspected unit and work area. The customer says that the unit does spin out that they seem to be wetter than they should be and shes having to run a second spin cycle in order to dry them out the way that she wants them. Ran the unit through several cycles without clothes and then a load with clothes. The unit is working as designed. With the clothes, the customer had put in two towels and jeans and a couple shirts. The towels and jeans were dry enough to put into the dryer. I did explain to them that since everything is working properly, there would be no ability to Perform repair to make it better as there is no guarantee any replaced parts would guarantee dryer clothes. I informed him that unit is working as designed and that they do not have any issues at this time will their washer."

Near Morgan's Point Resort, TX 76513

Tyler

Job Details: 02/22/2021

REFRIGERATOR WHIRLPOOL WRS571CIHB01 Arrived on site for refrigerator needing a previously diagnosed freezer side by side door. After inspecting the new door for any damages I found it was perfectly intact and I installed a new door entrance for the necessary items from the old door to the new one and then reassembled I was able to test and verify that overall the freezer door is functioning as designed. Call complete

Near Belton, TX 76513

Tyler

Job Details: 02/22/2021

DRYER WHIRLPOOL WED8500DC4 Arrived on site for dryer needing a new previously diagnosed blower wheel due to the old one cracking. Upon arrival I was able to disassemble and reinstall the new blower wheel then reassembled and tested the unit and verified sound is no longer coming back from the unit inform customer results and confirm with them that the dryer sounds much better than It did previously unit fully functioning as designed call complete

Near Kempner, TX 76539

Job Details: 02/22/2021

WASHER WHIRLPOOL WFW87HEDW0 "Arrived on site and inspected front load washer F3E1 error code.I did a quick wash, then drained the unit and unit drained properly.Ran diagnostics and found no errors.Customer advised the unit throws the error code at least once a week.I replaced the water level sensor and quick washed the unit and unit tested as designed Job complete"

Near Harker Heights, TX 76548

Tyler

Job Details: 02/22/2021

WASHER WHIRLPOOL WTW8000BW0 Arrived on site for washer the customer stated the little latch is broken on. Upon arrival I found that the little latch wasnt broken internally the gears had broken off of the slider that moves in and out of the lid itself to keep it latched down and I was able to replace the new lid lock assembly and Retested unit and verify that everything is functioning as designed with no leaks before during or after repair customer satisfied with results call complete

Near Pflugerville, TX 78660

Kayman

Job Details: 02/22/2021

REFRIGERATOR WHIRLPOOL WRS315SNHM01 Arrived onsite for refrigerator losing cool in the FC upon arrival I found the FC= -6 RC=30 but nothing was frozen in the RC. I found the unit in the garage. I cannot recreate any failures at this time. I explained that the ambient temperature in the garage can affect the sensors in the unit and cause inconsistency in performance. (See Quick pic) I am not able to access the compressor at this time due to the unit being on a concrete platform and up against the wall. I accessed the evaporator And found the FC sensor was not positioned correctly on the suction. so I corrected but The unit is working as designed at this time. Job complete.

Near Harker Heights, TX 76548

Job Details: 02/22/2021

WASHER MAYTAG MVWC565FW2 Arrived on site and inspected washer with power not starting.Confirmed the complaint and held the cancel button and drain pump turned off.Placed the unit in diagnostics test mode and unit had NO errors.I also Calibrated the unit.Customers cold water valve was defective and she will contact a plumber about the issues.Unit working as designed.Customer satisfied Job complete

Near Austin, TX 78727

David Z

Job Details: 02/22/2021

REFRIGERATOR KITCHENAID KBFA20ERSS01

Near Waco, TX 76712

Jonathan M

Job Details: 02/22/2021

DISHWASHER FRIGIDAIRE PLD4375RFC0 Arrived on site for a dishwasher that had no power. Inspected unit and work area. Found the unit was hooked up and hardwired to an electrical outlet. The issue was that the dishwasher was hooked up to the upper outlet and the power was hooked up to the lower outlet. Found power to the lower outlet but no power to the upper outlet. I did advise the customer that the unit was hooked up incorrectly and that there was an electrical hazard. The customer did have some wire nuts that he used to not the unit properly together to ensure the unit did have power. Once he did so he turn the power back on and the unit is not working as designed. Did advise the customer to wrap the nuts and electrical tape prior to used to avoid water penetration into the electrical outlet. Call complete.

Near Austin, TX 78723

Matthew

Job Details: 02/21/2021

REFRIGERATOR WHIRLPOOL WRF532SMHZ01 "Arrived onsite to replace previously diagnosed parts. Replaced door, closer, cover and door stop. Transferred gasket. Tested unit and unit is functioning properly. Job complete"

Near Bastrop, TX 78602

Andy

Job Details: 02/21/2021

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived on site for refrigerator FC frost. Tested and inspected unit and found unit to be operating properly. Did find some gap between liner and cabinet. Added adhesive as needed. Instructed customer on use and care and practice for best performance and on opening and closing of door properly. No water leaks present at time of service.

Near Lakeway, TX 78734

Robert

Job Details: 02/21/2021

OVEN JENN-AIR JJW3830DP01 Arrived on job to replace previously diagnosed part. After replacement test operation.

Near Georgetown, TX 78633

Jonathan S

Job Details: 02/21/2021

REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 Arrived on site to install previous diagnosed parts. Removed failed starting device and installed new. Powered unit on and measured amp draw. Found compressor has mechanically failed.