Service History 780

Near Hutto, TX 78634
Arthur B.
Job Details: 11/13/2019
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived onsite for customer complaint of OTR microwave reverting back to 24hr time setting. Was able to reset control at board settings. Set clock to show AM/PM. No other issues found.
Near Round Rock, TX 78664
Arthur B.
Job Details: 11/13/2019
DRYER MAYTAG MEDX655DW1 Arrived onsite for customer complaint of dryer not heating properly. Removed back panel and found timer motor not moving. Removed and replaced timer motor. Reassembled and tested. Dryer now heats and tumbles as designed. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Round Rock, TX 78665
Arthur B.
Job Details: 11/13/2019
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for customer complaint of oven bottom not sitting properly. Found oven bottom warped. Removed and replaced oven bottom. Bottom now sits as designed. No other issues found. No gas leaks detected at time of service.
Near Round Rock, TX 78664
Arthur B.
Job Details: 11/13/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for customer complaint of dishwasher not draining. Tested unit and found unit does drain. Found a little water in filter well area. Advised customer that small amount of water will remain in sump to keep seals wet. Did find however that sump filter screen torn. Ordering sump filter and have it shipped direct to customer. No other issues found. All water connections were dry at time of service.; ordrng 1 CNOTE (S2C) and 1 W10872845 (filter)
Near Lakeway, TX 78734
Andy
Job Details: 11/13/2019
DRYER WHIRLPOOL WED8600YW0 Arrived on site for dryer not starting. Tested and inspected unit and found failed belt. Removed failed part and replaced with new. Tested unit and all operations are normal.
Near Lakeway, TX 78734
Andy
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site for refrigerator making loud noise. Upon arrival found unit is LG with completely different M/S Tag. Skyped office and was instructed not to service and have customer call extended warranty again with correct information. No repairs are to be done at this time.
Near Briarcliff, TX 78669
Andy
Job Details: 11/13/2019
OVEN WHIRLPOOL WEG750H0HZ0 Arrived on site for range error codes and stuck in demo mode. Removed unit from demo mode and tested and inspected unit and found failed temperature sensor. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Killeen, TX 76543
Al
Job Details: 11/13/2019
DRYER WHIRLPOOL WED6620HW1 "Arrived to inspect FL dryer noise issues.Ran unit with door open to try and duplicate the problem.Did not find the unit makes any abnormal noises.Customer has hearing aides, so the tumbling of the clothes is enhanced.This prompted customer to call for service.Unit works as designed.Job complete"
Near Spicewood, TX 78669
Andy
Job Details: 11/13/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for refrigerator freezing food on top shelf. Spoke to CS prior to visit and was instructed that unit is likely operating as designed and to call tech line on site. Called tech line on site and spoke with Kevin (SR# 7726363591) Made aware of stated issues and what was found. Was instructed that unit is operating as designed. No repairs are needed at this time. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Killeen, TX 76543
Al
Job Details: 11/13/2019
WASHER WHIRLPOOL WTW4850HW1 "Arrived to inspect washer issues. Customer advised the unit makes a loud banging noise when clothes are inside.I ran diagnostics test mode and unit tested as designed.Customer said noise usually happens with heavy (jeans and towels) loads.I checked the basket, hub, suspension rods and all checked out fine.All water lines were dry at the time of service.Customer satisfied Job complete"
Near Briarcliff, TX 78669
Andy
Job Details: 11/13/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator lights not working. Tested and inspected unit and found failed LED control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Kempner, TX 76539
Al
Job Details: 11/13/2019
WASHER MAYTAG MVWC465HW2 Arrived to inspect washer noises.Customer explained the unit makes a hideous banging noise during spin.This issue only happens when the customer washes her queen blankets by themselves.I explained the unbalanced load that was stored in the error codes.Customer was receptive to the facts about washing like items with like items.I remained until her 2 load blankets were done washing.The unit now operates as designed.All water lines were dry at the end of service.Customer satisfied.Job complete
Near Killeen, TX 76542
Al
Job Details: 11/13/2019
WASHER SAMSUNG WF419AAW/XAA02 "Arrived to inspect washer making louder than usual noises during spin cycle.Confirmed the complaint and noticed the fill lines in the rear of the unit were stretched, hitting the back of the unit causing the unusual noises.I adjusted the unit.Customer satisfied.All water lines were dry at the time of service.
Near Lampasas, TX 76550
Al
Job Details: 11/13/2019
RANGE WHIRLPOOL WFE505W0HS1 Arrived to install previously ordered parts.Removed and replaced the gasket.First failed and 2nd worked.Job complete
Near Austin, TX 78753
Wesley
Job Details: 11/12/2019
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on site and installed heater to repair shorted heater. Unit is now operating as designed. All checks good.
Near Austin, TX 78753
Wesley
Job Details: 11/12/2019
DRYER WHIRLPOOL WED5620HW Arrived onnsite and found unit operating with failed display. Replaced UI. All checks good. Unit is now operating as designed.
Near Austin, TX 78754
Wesley
Job Details: 11/12/2019
MICROWAVE WHIRLPOOL WMH32519HZ2 Arrived onnsite and found dead light bulb but all else checks good. Advised customer on bulb replacement options. Unit operating properly. Customer instruct.
Near Austin, TX 78701
Wesley
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onnsite and replaced all 3 doors and 2 handles. Unit is now cosmetically correct. All checks good.
Near Austin, TX 78758
Wesley
Job Details: 11/12/2019
WASHER LG WT7300CW.ABWEEUS Arrived onnsite and found damaged wiring to control. Repaired wiring restoring function. Unit is now operating as designed. No parts needed.
Near Austin, TX 78753
Wesley
Job Details: 11/12/2019
OVEN WHIRLPOOL WFG320M0BS3 Arrived onsite and found regulator whistling while more than one burner was operating. Ordering regulator to repair. ; ordrng 1 W11346659 (REGULATOR) and 1 WP98014893 (valve-gas)
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/12/2019
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site for unit front burner not always lighting. Tested unit and took several attempts to light. Replaced cap and head and still had issue, replaced spark mod and tested good. No gas leaks on site"
Near Round Rock, TX 78681
Tyler B.
Job Details: 11/12/2019
REFRIGERATOR LG LFX31945ST/02 "Arrived on site for unit not cooling in both sections. Found compressor running, found unit with outdated compressor, unit will need updated compressor, firmware update and 2 hrs window. No frost on evaporators. Rf 60 fc 40; ordrng 1 CNOTE (2HR) and 1 CNOTE (OFFICE RS) and 1 CNOTE (JIG) and 1 TCA38091801 (COMPRESSOR ) and 1 TJ90SF8404 and 1 WPW10143759 (dryer)"
Near Austin, TX 78701
Wesley
Job Details: 11/12/2019
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite and delivered parts to unit. Will require second man to remove stack dryer and swap cabinet. Office to reschedule. ; ordrng 1 2MAN
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/12/2019
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for unit in demo mode. Attempted to get out but touch wasn’t responsive. Removed panel and re connected . Was than functioning and was able to get out of demo mode
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/12/2019
DRYER WHIRLPOOL WED5620HW1 "Arrived onsite for unit not working properly. Ran unit and found heating and spinning, but found fog on glass. Got behind unit and removed vent and tons of water came out. Big indicator for a restricted vent. Tools pics and advised office staff that vent needs to be checked and make sure exit flap isn’t stuck shut"
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/12/2019
OVEN WHIRLPOOL WFG515S0ES1 "Arrived on site for unit with gas smell, found igniter clicking more than 3 times to ignite. Removed and replaced igniter and tested good. No gas leaks on site"
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/12/2019
MICROWAVE WHIRLPOOL WMH31017FW0 Arrived on site for unit that is not operating properly. Tested unit multiple times and it worked properly. Eventually the unit did not work properly indicating that the relay on the control board is sticking and chattering. Unit will need a new control board.
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/12/2019
RANGE WHIRLPOOL WEG730H0DS0 Arrived on site for controls replacements after corrected warranty. Removed display and control and tested good
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/12/2019
DRYER WHIRLPOOL WED7500GC0 Arrived on site for belt replacement. Replaced belt and rollers from roller kit
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/12/2019
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for unit not heating. Ran unit and confirmed no heatingFound cut off open. Replaced and advised customer to get vent in home cleaned
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 11/12/2019
MICROWAVE JENN-AIR JMDFS24GS00 Arrived on site for unit that keeps tripping the breaker. When I arrived the breaker was tripped. The breaker is a GFCI type breaker. After resetting the breaker the unit worked properly multiple times. Contacted manufacturer and was told that this unit should not be on a GFCI type breaker.AustinSR 7726347858
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/12/2019
WASHER MAYTAG MVWB765FW1 "Arrived on site for noisy unit. Ran unit and found gearcase had failed upon dissembling tech impact driver had died, informed Custer advised we can be back Wednesday morning ; schdld next appmnt for 11/13 WED 8-12"
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 11/12/2019
WASHER WHIRLPOOL WTW4900BW0 Arrived on site for unit that will not stop cycling. Tested unit in calibration and in step three of diagnostics. All functions and progressions were correct. All water connections were dry. Customer will continue to use unit to see if calibration was needed to correct the issue.167.82229.99397.81
Near Austin, TX 78723
Scott
Job Details: 11/12/2019
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for oven not keeping correct time . Ran diagnostics ,no error codes . Did instruct on being connected to WiFi . Left customer WiFi team number . Job complete ."
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KBFS20EVMS8 Arrived on site and replace field icemaker as it would not fill. There’s no icemaker it will not cycle at all. Will re-order icemaker.; ordrng 1 D7824706Q (ice maker)
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for unit getting too cold in the fresh food section and also for frost in freezer section. Customer has learned to adjust the controls so that her vegetables no longer freeze. The frosting in the freezer was being created because the freezer gasket across the top needed to be adjusted to seal properly. Heat shaped freezer door gasket. All operations are now normal. All water connections are dry.
Near Burnet, TX 78611
Thomas L.
Job Details: 11/12/2019
WASHER GE WCVH4800KWW Replaced inverter system and the unit now operates properly. All water connections are dry.; ordrng 1 CNOTES
Near Austin, TX 78759
Scott
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KSC23C8EYY02 "Arrived on site ,replaced control . IM was installed on previous visit . Ran harvest all checked normal . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78759
Scott
Job Details: 11/12/2019
WASHER KENMORE 110.2233251 "Arrived on site ,replaced drain pump . Ran diagnostics ,all checked normal . Job complete . No water leaks detected at time of service ."
Near Austin, TX 78721
Scott
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL KRSC503EBS01 Arrived on site for frosting on evap cover . Door seals are good . Thermistors checked normal as well . Replaced control . All functions tested normal . Job complete . No water leaks detected at time of service .
Near Austin, TX 78758
Scott
Job Details: 11/12/2019
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for door/hinge issues . Found inside of door On internal cabniet dented and whole body slightly bent . Took quick pics of damage . As well as called tech line to document . 7726353783
Near Austin, TX 78757
Scott
Job Details: 11/12/2019
RANGE JENN-AIR JGS1450FP0 "Arrived on site ,replaced HARNES . Tested all burners , lighting and sparking normal . No gas leaks detected at time of service . Job complete ."
Near Austin, TX 78758
Scott
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for not making any ice . Found fill cup broken off with shut off arm . Replaced ice maker , ran harvest all checked normal . Nonwater leaks detected at time of service . Job complete ."
Near Austin, TX 78758
Scott
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site ,replaced UI ,control and diffuser . Tested unit all checked good . No water leaks detcted at time of service . Job complete ."
Near New Braunfels, TX 78130
Robert
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ "Arrived on job for complaints that the right foot roller was broken. Tested unit. Found that roller was broken. Replaced roller foot. Tested unit, unit test good. Job complete"
Near New Braunfels, TX 78132
Robert
Job Details: 11/12/2019
REFRIGERATOR JENN-AIR JUB24FRERS00 "Arrived on job for complaints of refrigerator making noises. Tested unit found that the fan had ice in the on it throwing the fan off balance. Added additional support for to protect water droplets from freezing on fan. Tested unit, unit test good. Job complete"
Near New Braunfels, TX 78132
Robert
Job Details: 11/12/2019
OVEN WHIRLPOOL WOS72EC0HS00 Arrived on job to replace console. After replacement test operation all functions working properly.
Near New Braunfels, TX 78130
Robert
Job Details: 11/12/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on job for complaints of unit leaking water at the bottom of the door. Tested unit. Found some leaking from the door. Re leveled unit. Tested unit. Unit test good. No leaks at this time. Job complete
Near New Braunfels, TX 78130
Robert
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on job for complaints of water leaking from unit. Tested unit. Found that tray evaporator had a crack in it as result of leaking water. Rescheduled with customer.; ordrng 1 W11225840 (TRAY-EVAP)
Near Wimberley, TX 78676
Robert
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS311SDHW01 Arrived on job for complaints of unit not cooling. Tested unit. Found that sealed system has failed. Submitted sealed system check list. Spoke with Donna ; ordrng 1 CNOTE (NEED SEALED SYSTEM TECH) and 1 TJ90SF8404 (PROCESS TUBE ) and 1 W10309988 (compressor) and 1 WP2188822 (evaporator) and 1 WPW10143759 (DYE DRIER )
Near New Braunfels, TX 78130
Robert
Job Details: 11/12/2019
WASHER MAYTAG WFW5620HW0 Arrived on job for complaints of door damaged. Confirmed door glass damaged. Replaced glass.
Near Austin, TX 78741
Richard
Job Details: 11/12/2019
WASHER AMANA NTW4516FW3 Arrived onsite for the washer not starting a cycle. Ran diagnostics and found an error code for lid latch. Tested latch. And lid is not locking properly. Replaced lid latch and washer tested good and no leaks. Complete
Near New Braunfels, TX 78130
Robert
Job Details: 11/12/2019
REFRIGERATOR FRIGIDAIRE FGHD2368TF Arrived on job for complaints of noise coming from unit. Tested unit. Found that evap motor was bad. Replaced evaporator motor. Tested unit. Unit test good. no leaks at time of service. Job complete
Near Austin, TX 78745
Richard
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID WRV986FDEM00 Arrived onsite for the refrigerator ice dispenser not dispensing ice. During testing found that that the ice bin was clogged with crushed ice residue. Unclogged ice bin and advised customer to alternate between cube and crushed ice to help remove some of the residue. Dispenser motor tested fine and dispenser door is opening and closing fine. Complete.
Near Austin, TX 78749
Richard
Job Details: 11/12/2019
DRYER WHIRLPOOL WED5620HW0 Arrived onsite for the dryer only working for 30sec and than shutting off. Ran diagnostics and found error code F3E3 which is inlet thermal open or shorted. Took dryer apart and ohm out thermal thermistor and it tested bad. Replaced thermal and cutoff per tech tech sheet. Dryer tested good ran for a whole minute with no issues. Complete
Near Georgetown, TX 78626
Paul
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived onsite for the refrigerator not dispensing water. I found the fill valve failing. I replaced the fill valve and tested the unit. The dispenser is working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78737
Richard
Job Details: 11/12/2019
COOKTOP GE JP340B0A2BB "Arrived onsite for the cooktop burner switches getting stuck. During testing found that that RF and LR burner switches are hard to turn. Customer stated to continue with repairs. Replaced RF , LR burner switches. And cooktop tested good. Complete.
Near Austin, TX 78741
Richard
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Arrived onsite for the refrigerator ice maker not working properly. Upon inspection found that there was a clog in the icemaker water fill compartment. Which caused the water to leak behind evaporator cover and freeze up. Removed all ice build up and put backs together and ice maker tested good and no leaks detected. Complete
Near Austin, TX 78741
Richard
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Arrived onsite for the refrigerator light bulb wires exposed. Upon inspection found that the the light bulb is broken. Removed broken light bulb from socket and the light socket looked good no damage. advised customer to get a new bulb.
Near Round Rock, TX 78665
Paul
Job Details: 11/12/2019
REFRIGERATOR MAYTAG MFX2876DRM00 "Arrived onsite for the refrigerator to finish diagnosing due to a possible restriction or leak. I found the compressor hot, over amping, and not pumping the refrigerant. I evacuated the system. I replaced the compressor, drier, and installed a service tap on the new compressor. I vacuumed the system and it held a -30 psi vacuum. I charged the system with 5.50 oz’s of R134A refrigerant. The unit is working as designed. The FC rails that were in the unit were new and the correct rails. Call complete."
Near Austin, TX 78704
Luis
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRT138FZDM02 "Arrived on site for water leaking and no ice found frozen fill tube,defrosted fill tube ran icemaker through a cycle water filled icemaker no leaks.
Near Spicewood, TX 78669
Luis
Job Details: 11/12/2019
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for compressor not powering on. Found no,refrigerant in system which caused compressor failure, removed compressor,evaporator and filter drier,installed a new compressor,evaporator and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec ran diagnostics compressor powered on good frost pattern,reassembled unit checked all water connections no leaks."
Near Round Rock, TX 78681
Paul
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived onsite for the refrigerator no dispensing ice. I found the unit dispensing ice but I did find the ice clumping around the sides of the bin being caused by warm air leaks. I found the inside ice door warped and leaking air around the bottom. I found ice build up on the bottom of the ice bucket also being caused by the plate and separator leaking warm air. The ice door, plate, and separator need to be replaced to complete service. Ordering W10793257 PLATE & W10887795 DOOR-ICE. RS for Fri 11/15.; ordrng 1 W10793257 (PLATE) and 1 W10887795 (DOOR-ICE)"
Near Round Rock, TX 78681
Paul
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived onsite for the refrigerator that is not cooling correctly or making ice. I found the temps warmer than harvest temperature in the freezer due to the RC coil frosted over completely. I removed all of the ice and frost. I found the thermistors checking good in diagnostics. I found a small warm air leak at the drain tube and sealed it. I replaced the main control and RC evaporator motor and harness. I secured the evaporator thermistor with a tie wrap and wrapped in in foil tape. The unit is working as designed. Call complete.
Near Round Rock, TX 78664
Paul
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KRSF505ESS01 Arrived onsite for the refrigerator with the RH door not opening far enough to remove the bins. I adjusted the stop on the lower hinge. The door opens all the way up like the customer wanted now. Call complete.
Near Austin, TX 78733
Luis
Job Details: 11/12/2019
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site for freezing in fresh food and water dispenser sticking. Ran diagnostics changed defrost setting to basic to allow unit to defrost every 8hrs of compressor run time,adjusted temperature setting in fresh food. Removed dispenser ui,adjusted water paddle and tension spring. Tested water dispenser unit working as designed."
Near Austin, TX 78733
Luis
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRF540CWBM01 "Arrived on site for faulty filter head and icemaker line disconnected. Installed water line to fill tube,installed new filter head reconnected water tested water dispenser good water flow ran icemaker through a cycle water filled icemaker."
Near Austin, TX 78735
Luis
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KBSD608ESS00 "Arrived on site for no water dispensing. Tested dispenser weak water flow,removed filter good water flow diagnosed faulty housing. Installed new filter housing tested water dispenser good water flow checked tubing connections no leaks unit working as designed.
Near Austin, TX 78717
Lou
Job Details: 11/12/2019
DISHWASHER WHIRLPOOL WDT720PADM2 "arrived on site to inspect dishwasher tripping breaker. Upon further inspection, I attempted to place the unit in diagnostics and it had no power, checked the breaker and found it along with another small appliance breaker tripped. I cycled the power to the unit and I placed the unit in diagnostics showing no error codes. Continued with the testing and the unit operated as designed. Using my multimeter, I verified amp draw to the components and all checked good. I advised the customer that they would need to have someone check the breakers due to multiple breakers tripping. I contacted Techline and spoke to Ed and advised of my findings. Ed advised to have someone check the breakers as well and provided File #7726346490. I quoted the customer $119.06 for service fee. Customer paid in full with CC. No water leaks observed during service, job completed."
Near Austin, TX 78701
Luis
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KRFF302ESS00 "Arrived on site for ice build up in freezer. Unit cooling correctly at time of visit, found bottom of freezer gasket not sealing to cabinet. Removed door removed ice build up checked water flow through drain good,reinstalled door adjusted door height,checked seal with door closed good. Gasket sealing correctly to cabinet.
Near Cedar Park, TX 78613
Lou
Job Details: 11/12/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 "arrived on site to install previously diagnosed and ordered parts. Per Techline file #7726303708, I replaced the control panel and control at the last service call and was told if it didn’t work to replace the harness. Due to the previous repairs not working, I removed and replaced the harness, main control and door latch and tested the unit. Unit operated as designed with no error codes showing at the end of testing. I advised the customer of my repairs. No charge for repairs/labor as this falls under the previous PL file #7726303708. No water leaks observed during service, job completed."
Near Austin, TX 78733
Luis
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KRFC302EPA00 "Customer defrosted unit,removed freezer door,checked drainage by evaporator good draining water,adjusted door tracks reinstalled door checked door seal good gasket sealing to cabinet."
Near Leander, TX 78641
Lou
Job Details: 11/12/2019
DRYER SAMSUNG DV448AEW/XAA "arrived on site to inspect dryer not heating. Upon further inspection, I removed the top panel and turned the unit on and could not see the element illuminate. I removed the front panel and retested and again, it failed. I tested ohms to the element and found it open. I removed and replaced the element assembly and retested and the unit operated as designed. No water leaks observed during service, no lint observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 11/12/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "arrived on site to install previously diagnosed and ordered parts. Due to the door seal being torn/damaged and the unit not properly installed, I pulled the unit out from the cabinet just enough to replace the seal. Placed the unit back in the cabinet and leveled the unit and remounted/secured it to the cabinets using the brackets and screws. Using my heat gun, I reshaped the seal and tested the unit and it is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 11/12/2019
WASHER MAYTAG MVWX655DW1 "arrived on site to inspect washer not dispensing water into tub. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-long/no fill. I cleared the code and continued with testing. When the unit was supposed to dispense cold water, it failed. After diagnostics, I tested the inlet valve manually and found that the cold water valves failed. I tested ohms at the J9 connection pins 5&4 and the valve was open. I removed and replaced the valve housing and retested and the unit operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78702
Leonardo
Job Details: 11/12/2019
DISHWASHER WHIRLPOOL WDF550SAFS "Arrived on site to test unit for unit leaking from drain hose. Found drain hose missing, will need to order new clamp W10567654 and other clamp W10567621. Office to reschedule ; ordrng 1 W10567621 (CLAMP ) and 1 W10567654 (CLAMP )"
Near Austin, TX 78744
Leonardo
Job Details: 11/12/2019
RANGE WHIRLPOOL WGE745C0FS01 Arrived on site to test unit for lights not turning off. Test unit and found bottom door switch shaft was stuck. Secured door switch test unit and unit test good lights turning on and off job complete.
Near Cedar Park, TX 78613
Lou
Job Details: 11/12/2019
WASHER WHIRLPOOL MVWB835DW4 "arrived on site to install previously diagnosed and ordered part. Due to the lid lock failing, I removed and replaced the lid lock and tested. Unit operated as designed in diagnostics and manual test mode. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 11/12/2019
DISHWASHER LG LDT7797ST "arrived on site to install previously diagnosed and ordered parts. Due to the control panel not responding, I removed and replaced the control panel and retested. Unit continues to not respond. I removed and replaced the main control and retested and same results. Contacted lg Techline and spoke to David and advised of my findings. David recommended testing VDC at the main control on connector CN5. I did such and got 15VDC. He recommended checking VDC at connector CN5 on control panel, but I had to check VDC at the CN2 connector (harness to main control) and again got 16VDC. Checked VDC at connector CN5 of panel and got the correct VDC (5VDC). David recommended replacing the control panel again and provided a Case #tcc191111936745 and advised to contact Techline once it’s replaced if it still does not function. I advised the customer of this info. I’m ordering another control panel and schedule return service for 11/14/19. No water leaks observed during service
Near Austin, TX 78735
Leonardo
Job Details: 11/12/2019
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to test unit for unit tripping breaker. Test unit and found unit tripping breaker when high voltage comes on. Plugged unit to different outlet and unit working correctly. Advised maintenance they might have and issue with outlet or breaker. Job complete.
Near Austin, TX 78735
Leonardo
Job Details: 11/12/2019
OVEN KITCHENAID KOSE500EBS04 Arrived on site to test unit for unit not having any power. Test unit and found unit getting 240 volts. Test unit and found broken connection at panel. Replaced panel test unit and unit test good job complete heated oven to 350
Near Austin, TX 78703
Leonardo
Job Details: 11/12/2019
OVEN WHIRLPOOL KEBC107KSS05 Arrived on site to test unit for oven not heating. Test unit and found opened fuse. Test unit after replacing fuse and u it test good job complete.
Near Austin, TX 78739
Leonardo
Job Details: 11/12/2019
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site to test unit for no display. Test unit and found bad console. Replaced console test unit and unit test good job complete.
Near Austin, TX 78747
Leonardo
Job Details: 11/12/2019
COOKTOP WHIRLPOOL GCI3061XB01 "Arrived on site to test unit for f47. Test unit and found unit needs new module and display.
Near West Lake Hills, TX 78746
Kevin
Job Details: 11/12/2019
DRYER WHIRLPOOL MGDC465HW0 "Arrived on site and inspected dryer and found door will not close easily adjusted door catch and it is now operating normally. Installation location for dryer is not level ground and recommended that they correct this. Dryer is new and there is no lint at time of service, job complete"
Near Austin, TX 78703
Leonardo
Job Details: 11/12/2019
RANGE WHIRLPOOL GW397LXUS05 Arrived on site to test unit for gas smell. Test unit and found flame on oven going in and out. Will need to replaced ignitor valve and regulator.
Near Austin, TX 78749
Leonardo
Job Details: 11/12/2019
RANGE WHIRLPOOL WFG510S0AS0 Arrived on site to test unit for gas smell. Test unit and found gas smell coming from oven due to oven not igniting. Test unit and found bottom drawer full of cooking sheets hitting ignitor at bottom not allowing oven to ignite. Removed cooking sheets test unit an unit igniting heated oven to 350 job complete
Near Austin, TX 78704
Leonardo
Job Details: 11/12/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor and bad control board.
Near San Marcos, TX 78666
Kevin
Job Details: 11/12/2019
DRYER WHIRLPOOL WED5000DW2 "Arrived on site and found airflow is good, ran dryer on medium heat and internal air temp rose to 265 then 155 then 266 then 161. Spoke with techline and removed plug from outlet and found One leg on the plug is very hot to the touch. There is also a burn mark on it, took one picture. This is the result of thermal expansion inside the outlet when the outlet gets too hot it was his connection in the dryer will not run. Customer will correct the issue, dryer is operating normally, job complete"
Near Austin, TX 78741
Kevin
Job Details: 11/12/2019
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site and found control panel is still functioning, washer will complete a diagnostic cycle but will not start any normal cycle. I need to bring back a new motor control. No water leaks from connections at time of service.; ordrng 1 W11334214 (TIMER CONTROL )"
Near Austin, TX 78746
Kevin
Job Details: 11/12/2019
WASHER WHIRLPOOL WTW8500DR0 "Arrived on site and sound valve is leaking well water is filling, found gaskets on valve failed. Walter customer $119.23 for valves total labor $179.90. After replacing valves are no longer leaking, no water leaks from connections at time of service, job complete"
Near Austin, TX 78744
Kevin
Job Details: 11/12/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and replaced harness and terminal block, there is no new plug on site. Customer will need to purchase one and install it before dryer will operate properly, job complete"
Near Austin, TX 78748
Kevin
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM02 Arrived on site and inspected refrigerator and found customer is experiencing refrigerator not dispensing water intermittently. Spoke with tech line refrigerator coil reservoir may be freezing and thawing intermittently. There is currently no no repair for this issue. They recommended closing damper door more than it is and if issue continues customer might consider setting fridge one level lower. Job complete. 7726346023
Near Manor, TX 78653
Joseph C.
Job Details: 11/12/2019
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for “noisy operation” complaint. Inspected unit and found construction debris to be hitting blades of fan. Removed debris. Tested unit. Unit is performing as designed.
Near Austin, TX 78723
Joseph C.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for “no ice production and leaking from back” complaint. Inspected unit and found inlet valve to be leaking and causing blockage of fill tube. This blew out fill line to fill tube. Removed and replaced inlet valve. Tested unit. Water is very weak, coming out of fill tube. New inlet valve is faulty. Ordering new fill valve. Return for repairs on 11/14.; ordrng 1 WPW10498976 (valve)"
Near Austin, TX 78723
Joseph C.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for “freezing foods in fresh foods area” complaint. Per my previous diagnosis, removed and replaced control and diffuser. Unit checks good. No leaks detected, at time of service."
Near Austin, TX 78739
Kevin
Job Details: 11/12/2019
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site, prescreened parts are with another technician, found wash motor has failed it will need to be replace customer requested service window on Thursday middle three hours of the day. No water leaks from connections at time of service; schdld next appmnt for 11/14 THU 12-3"
Near Austin, TX 78747
Kevin
Job Details: 11/12/2019
WASHER MAYTAG MVWB765FW3 "Arrived on site and found customer is doing a wash on normal at this time, during agitation washer makes a noise the customer says is the reason it was rebuilt three months ago. Attempted to inspect motor and found that bolt is stripped, suggested that rotor, stator, gearcase, clutch and harness all be replaced again the customer does not wish for a repair That does not guarantee noise will not come back. Spoke with tech line and they did not have any further recommendations. Will order parts and turnover to office for rescheduling; ordrng 1 W10754448 (clutch) and 1 W10777953 (harns-wire) and 1 W10817398 (clutch) and 1 W11195971 (STATOR) and 1 W11260238 (ROTOR)"
Near Austin, TX 78724
Joseph C.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL KRFC704FPS01 "in a row. Then, has been fine for the past two days. No service needed"
Near Austin, TX 78722
Joseph C.
Job Details: 11/12/2019
MICROWAVE KITCHENAID KOCE507ESS09 "Arrived on site for “F1E5 error code” complaint. Per my previous diagnosis, removed and replaced magnetron and inverter. Replaced console. Tested unit. Unit is still giving code. Spoke with Mark, at techline(same ref#). Checked communication harness and found voltages inconsistent. Told to order communication harness. Attempted to swap out oven appliance manager, as well, but found unit’s appliance manager has no power supply. Will need to perform parts research. Office to set return schedule.; ordrng 1 OVENAPPLIANCEMANAGER(W/OPOWERSUPPLY) (PARTS RESEARCH) and 1 W11157223 (harns-wire) and 1 W11229448 (harns-wire)"